Groomer to Groomer October 2016 by Barkleigh Productions

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 35 ED. 10 • OCTOBER 2016

WWW. GROOMERTOGROOMER .COM

TO CAGE

OR NOT TO CAGE SAFE, SECURE, & STRESS-FREE

SOLUTIONS

GROOMING IN A DIFFERENT

LIGHT

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Animal Health Products

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CONTENTS | OCTOBER SAFE, SECURE, &

TO CAGE

STRESS–FREE

OR NOT

SOLUTIONS

TO CAGE

by Kathy Hosler

Ask the Grooming Tutor: The Double Coated Debate

WWMMD: What Would My Mechanic Do?

Conner: Primping Puppies

Always in My Heart

All American Grooming Show Contest Results

Employee VS Independent Contractor 56

How to Eliminate Stress Before, During and After a Groom

Product News

Omboy: The Trim That Cracked Me Up

Classifieds 70

Pet Boarding & Daycare Expo Preview

Calendar of Events 73

EDITORIAL STAFF EDITOR/PRESIDENT

ART DIRECTOR Laura Pennington laura@barkleigh.com

ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com

GRAPHIC DESIGNER

Adam Lohr adam@barkleigh.com MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com

GROOMING IN A

Different

Light

by Mary Oquendo

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 35 ED. 10 • OCTOBER 2016

DIRECTOR OF MARKETING & CLIENT RELATIONS James Severs james@barkleigh.com

WWW. GROOMERTOGROOMER .COM

TO CAGE

OR NOT TO CAGE SAFE, SECURE,

SALES & MARKETING COORDINATOR Alex Robertson alex@barkleigh.com

Jennifer Barraclough jennifer@barkleigh.com

CHIEF OPERATIONS OFFICER

Senior by Kim Raisanen

Groomer Stories: Grooming Competitively: 42 Gemma Sanders' Story

Todd Shelly todd@barkleigh.com

ints in s t a a siorin eniorat Sen DON’T MISS AN OPPORTUNITY FOR GROWTH

PAGE 34

ALSO INSIDE

2016

WEB DESIGNERS Lance Williams lance@barkleigh.com

& STRESS-FREE

SOLUTIONS

GROOMING IN A DIFFERENT

LIGHT

and daycare

Luke Dumberth luke@barkleigh.com

EXPO

EXTENDED

DESIGN PROGRAM

COLUMNISTS

Michell Evans

Dawn Omboy

Mary Oquendo

Kathy Rose

Kathy Hosler

Gary Wilkes

Daryl Conner

Groomed by Anne Francis All American Grooming Show 2016

Copyright October 2016. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055. (717) 691–3388 FAX: (717) 691–3381 Email: info@barkleigh.com

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

WWMMD:

WHAT WOULD MY

MECHANIC DO?! E by Victoria Blair e

hen I was a fresh, new business owner almost 10 years ago, I was the only mobile groomer in the small community where I live. I was excited to get on the road with my new mobile and start serving clients. Mobile grooming was so new to the area that I had people congratulate me for inventing the concept. No lie! Since my business was somewhat of a freak show, I no doubt received calls that went something like this: Me: Hello. Pets & The City Mobile Grooming. How may I help you? Potential Client: Ahh. Yeah. How much do you charge? Mind you, I was new to the business world, and knew nothing

Groomer to Groomer • Vol 35 Ed 10 • October 2016

about pricing out my work. I was so anxious to begin working as a self-employed groomer that I just basically pulled an amount right out of the sky. But, at least I was smart enough to know that Mobile Grooming prices would be a bit higher than shop prices. Me: Well, I come straight to your door, I groom dogs one–on–one, so you never have to drive, and I charge $XX.00.   Potential Client: Okay, thank you. And sometimes… (wait for it...) Let me talk to my husband. When I remember back, I always cringe at how I must have sounded over the phone. Pretty soon, I began to wonder if this whole Mobile

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Grooming idea would fly. I began to doubt myself. Maybe I just needed some help. But where? Back in "those days," there was no Facebook group where you could just type in a question about charging clients, and BING-BAM!, you would get several points of view on how groomers all over the country felt about pricing. No, those of us who started “back in the day” only had a couple of grooming forums to ask questions on, and maybe get an answer or two. Grooming has come a long way, Baby! I was still wondering about how to get new clients to actually book appointments, when my truck needed some work. Since I didn’t have any appointments, I decided

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∠ 䐀攀栀甀洀椀搀椀ǻ攀爀猀 ∠ 匀挀攀渀琀攀搀䄀椀爀䴀漀瘀攀爀猀 ∠ 䄀砀椀愀氀䘀愀渀猀 ∠ 䄀椀爀爀漀眀倀爀漀

Groomer to Groomer • Vol 35 Ed 6 • June 2016

As people started bringing their cars in, I began to watch my mechanic in action. This is a guy, very small in stature, and a man of few words, but his shop is always bustling and busy.

to kill some time and wait for it. I settled down in a plastic chair and tried to find an interesting magazine. With none available, I started to do what my husband calls, “ear hustling”. It’s sort of like people watching, only, I listen to other people’s conversations. It just comes naturally. I call it a gift. As people started bringing their cars in, I began to watch my mechanic in action. This is a guy, very small in stature, and a man of few words, but his shop is always bustling and busy. A few other things I learned: Be the Professional  There’s a reason why people will frequent your business. This mechanic and the diesel mechanic

that I currently use, know their stuff. My diesel mechanic, Dave, has all three of his sons working for him. He always explains what he needs to do to my truck and why he needs to do it. He actually takes the time to LISTEN to any questions and does his best to answer them.  Continue Your Education This is a biggy! Dave, my diesel mechanic, specializes in what’s called Bullet Proof for diesel trucks. It reroutes the cooling systems in certain models due to a malfunction in the original. Even though he’s been fixing diesel trucks for years, he still continues his education when a new trick of the trade is available. He even takes the time to let me know

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Even though my truck cost a pretty penny last year, Dave didn’t fall all over himself apologizing about his prices. He gave a rough estimate about how long it would take to fix and let me know how much the parts would cost. Boom. what he’s learned when I take my truck into his shop for oil changes and minor repairs. This is one of the main reasons that Dave is my diesel man!  Never Apologize for Having to Raise Prices Even though my truck cost a pretty penny last year, Dave didn’t fall all over himself apologizing about his prices. He gave a rough estimate about how long it would take to fix

and let me know how much the parts would cost. Boom. If we chose to take our truck somewhere else, he was fine with it. But, he’s so skilled at what he does, he’s confident about his services. And, I’m sure the word “discount” doesn’t even enter his vocabulary.   Set Your Own Specialty & Hours for Your Business Just like the saying in the movie, Field of Dreams, People WILL

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come. No matter what hours or specialty you choose. I was pleasantly surprised to find out about a groomer that does house call, but she only trims toenails. BRILLIANT! I only work Monday through Thursday due to my daughter’s school schedule. I have a rich supply of happy clients and manage to finish by 2:00 every day. I take full advantage of summer vacations as well as Spring Break to add to my work load. It’s what works for me. I learned this from Dave. He’s open from 8 am Monday through Friday, but closes at 3:30 in the afternoon because he teaches karate in the evenings. And, he ONLY works on Ford Diesel trucks. He makes no exceptions. I once asked him why and he simply said, “cause I don’t like working on anything else.” Each and every time I have been to his shop, his yard is full of trucks that are waiting for his magic touch. It’s the reason I keep going back. I know my truck is in the hands of a skilled master.    So, if you’re ever in doubt about your business, and you need some help, you may want to wait for your vehicle the next time it needs repairs and ear hustle when someone else comes in with their car. You might learn something. Then, if there’s ever a question, while you’re working your own business, you can ask yourself, WWMMD? ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

GROOMING

MATTERS by Daryl Conner

ast week I groomed a very nice, well behaved dog. I complimented his owner on his excellent grooming manners and she said, “When he was a puppy, the groomer where I used to live had me bring him in every week for a while. They would put him on the table and play with him, trim his nails, give him a little brushing. He loved going in and has always been great about grooming. I am so glad they did that!” Clearly that groomer was on to something. They gave the customer some of their valuable time, but ended up with a loyal client and a pet

Groomer to Groomer • Vol 35 Ed 10 • October 2016

that was a pleasure to work on. Professional dog trainer Sumac Grant–Johnson, CPDT–KA (founder of Wag–it Games, Lincolnville, ME) says, “It has been researched and proven that what puppies experience in their first few months is of vital importance to their developing behavior. Careful exposure to a variety of positive experiences and interactions during the first few months will help the puppy not only learn how to accept and respond to those specific situations and encounters but expands to help the puppy grow into a dog that is

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more accepting and enjoys new experiences throughout their lives.” Groomers come up with some creative ways to offer special puppy packages to customers, creating a winning situation for the pet, owner, and stylist. Debi Hilley, (owner, A Cut Above, Albany, GA) says, “We work with local breeders to offer a free groom within 30 days of purchase, plus, we groom them before they go to their new homes. We do a “face, feet and tail” trim on some breeds, a full groom on Schnauzers, Cockers and some other breeds. Waiting makes it

harder, we start at 8 weeks.” This is an excellent way to gain new customers. A referral from a new pet’s breeder or veterinarian is worth its weight in gold. It occurs to me that it would be a good idea to have certificates drawn up to offer local vets to give out to new puppy clients. The certificate could offer a free or reduced rate grooming to new puppies within a certain time frame. Renee Bartis (Piedmont Veterinary Clinic in Hillsborough, NC) says, “My VIP (Very Important Puppy) package is designed to socialize puppies to being groomed and teach their owners the importance of grooming. It has worked very well since I implemented it approximately 6 years ago. The VIP package is available to puppies under the age of 6 months. Customers must pre–book

and pre–pay on first appointment, and there are no refunds for missed appointments. The package includes 4 visits, 2 weeks apart. The first visit is a bath and tidy (feet, face, fanny.) The next two visits are socialization and are only about 10—15 minutes. We work on things like being nice on the table, allowing the groomer to hold face or feet, trimming nails, and/or whatever I see as a possible issue with each puppy. The last visit is a complete groom with haircut. The package cost is equal to two complete grooms at the adult rate. For example, a Shih Tzu, with an adult fee of $45 would have a VIP package price of $90. I also give ‘homework’ after each session and let them know if I'm seeing improvement. I offer their favorite treats (with owner approval), and try to make the appointments a positive

(Very Important Puppy) Socialize puppies to being groomed & teach their owners the importance of grooming.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

Any dog needs lifelong grooming, and the sooner the better. Dogs need to be trained to be groomed just like they need to be trained to do anything else. We explain that we get them used the process; all the sights and sounds.

experience for the puppy.” Anneke Penne (stylist at Petco in Highland Park, IL) says, “I love our puppy special. I have made some of my most loyal, best customers this way. Puppies receive a ‘face, feet and fanny’ trim, shampoo, conditioning treatment and tooth brushing. This comes at a special price which is good until the dog weighs 40 pounds or is 6 months old. We frame this as an introduction to training and grooming. Any dog needs lifelong grooming, and the sooner the better. Dogs need to be trained to be groomed just like they need to be trained to do anything else. We explain that we get them used to the process; all the sights and sounds. It is always great to point out other dogs on the table standing nicely and explain they come on a regular basis,

that's why they are so good. We stress that haircut dogs need to come in every 4–6 weeks. I like to tell the short hair types to take advantage of the special, too. Their pup may look like a do–it– yourself wash and go but it is good to get them used to being handled and established with a groomer. I look at this as a great opportunity to establish good animal care.” When introducing young dogs to grooming, moving slowly, using a soothing voice and giving them time to explore the surroundings is important. Here are some tips: • Allow the puppy to wander around the grooming table while you pet it, keeping it from falling by guiding it with your hands. Let it sniff the table top, grooming loop and post before restraining it in any way.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

When clipping the face, hold the clippers in your hand, and the puppies chin with your other hand. With the hand that is holding the clipper, gently and repeatedly tap the puppy on the muzzle, near the eyes, with your little finger.

• Let puppies see and smell each grooming tool before it is used. • Turn clippers on, but leave them off to one side. This allows the puppy to get used to the sound of the motor. Do this with the dryer and any other noise producing tools, as well. • With the clipper turned off, run it gently over the puppy’s body as you pet it. Once the puppy is used to this, turn the clipper on and repeat the process. • With the clipper on, trim feet and fanny before the face, so the puppy gets used to the sensation. • When clipping the face, hold the clippers in your hand, and the puppies chin with your other hand. With the hand that is holding the

clipper, gently and repeatedly tap the puppy on the muzzle, near the eyes, with your little finger. Then swoop your clipper in to clean eye corners. Repeat the tapping if the puppy is resistant to the clipper on its face. You will be amazed at how well this works! • Use lots of gentle praise as the puppy learns important new life skills! Increasing your business and customer loyalty while teaching pets to be cooperative for grooming… it’s just one more excellent service that groomers provide. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

2016 ALL AMERICAN Contest GROOMING SHOW Results

BEST IN SHOW BEST IN SHOW WINNER AMY TRIEZENBERG WITH TAMMY SIERT OF ANDIS

BEST ALL AROUND Photos by Animal Photography

BEST ALL AROUND WINNER LINDSEY DICKEN WITH LYNN SOBIN COMSTOCK OF PURINA

Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

2016 ALL AMERICAN Contest GROOMING SHOW Results

SPONSORED BY

CREATIVE STYLING & PEOPLE'S CHOICE FIRST PLACE CREATIVE STYLING & PEOPLE'S CHOICE FIRST PLACE WINNER, CINDY OLIVER

SPONSORED BY

CREATIVE STYLING SECOND PLACE CREATIVE STYLING SECOND PLACE WINNER ANGELA KUMPE

Groomer to Groomer • Vol 35 Ed 10 • October 2016

CREATIVE STYLING THIRD PLACE CREATIVE STYLING THIRD PLACE WINNER CHERYL GRAIN

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WIRE COATED

FIRST PLACE, OPEN: LINDSEY DICKEN

FIRST PLACE, INTERMEDIATE: ELLIE KINNUNEN

FIRST PLACE, OPEN: ANNE FRANCIS

FIRST PLACE, INTERMEDIATE: MICHELLE WORTHY SPONSORED BY

FIRST PLACE, OPEN: LINDSEY DICKEN

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FIRST PLACE, INTERMEDIATE: CHRISTINE ANN CURRAN SPONSORED BY

FIRST PLACE, OPEN: AMY TRIEZENBERG

FIRST PLACE, INTERMEDIATE: CHARITY CUMMINGS

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SPONSORED BY

FIRST PLACE, ENTRY: CHELSA BRANDSEN SPONSORED BY

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

HOW TO

ELIMINATE BEFORE, DURING & AFTER A GROOM E by Steven Appelbaum e

The following scenario is common. A customer drops off his dog at your facility in the morning for a groom. He agrees to pick the dog up later that afternoon so you’ll have to keep her in a kennel for a few hours after her grooming.

Groomer to Groomer • Vol 35 Ed 10 • October 2016

he service is performed without incident and while the dog doesn't appear to love the experience, she does not seem unduly affected by it either. When the owner returns, the dog is very subdued; so much so that the owner asks if she is OK. You answer affirmatively and the owner departs with an air of concern. A few days later, you contact the owner to check on his dog. He is slightly aloof as he informs you that it took his dog two days to start acting normal again. Concerned, you inquire as to what she was doing that was abnormal. The owner says the dog’s appetite decreased, she threw up and seemed lethargic. He then asks you again if anything happened to her at your salon. You answer honestly that nothing unusual occurred. The call ends in a cordial but strained fashion. You do not see this client again. So what happened? Any number of things might have caused the dog’s

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reactions. It's possible the dog ingested something prior to visiting your salon or that something in the home caused a delayed reaction. It is also very possible that what this dog was responding to was stress. Let's face it; many dogs don't enjoy being groomed. Some don't like the water or being restrained or the smell of shampoo. Others don't like strangers or even family members brushing or de–matting them. Some won’t like the heat from the dryer or the temperature of your salon. Others can't stand being put in a kennel or the sound of other dogs barking. All of these reasons can stress a dog. Stress affects dogs both physically and psychologically. Depending on the amount of stress, the reactions can be so mild as to be almost undetectable or severe enough to be obvious and concerning. Typical reactions to mild stress include panting, dilated pupils, whale eye, frequent yawning, excess

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

If you notice a dog is stressing out when first brought into the shop, let the owner know. Communicate that you care and want the dog’s experience to be the best possible. Ask the owner if he would be willing to bring his dog to your salon a few times a month for a visit. drooling, teeth chattering, whining, barking, howling, wrinkled muzzle, and/or slight, low growling. Dogs experiencing mild stress might appear more energetic or "hyper" or conversely might be lethargic. Some of these behaviors are hard to gauge without a baseline. For example, it is difficult for a groomer to know if a dog is lethargic if she has never observed the dog’s normal behavior outside the grooming environment. Reactions to more severe stress can include all of the above plus trembling or shaking, rigid posture, barking, snapping, submissive urination, loss of appetite, vomiting, diarrhea, and an inability to focus. In some cases, a dog will stop exhibiting stress soon after the stimulus causing it is removed.

In others, the dog could continue showing some reactions for several hours or days after the cause of the stress has been removed. Fortunately, there are steps you can take to help alleviate a dog’s stress. First, actively observe a dog’s reactions to the grooming process. If a dog exhibits any stress response, note when and where it occurs. Does it happen when the dog is first dropped off? When she is placed in a kennel? During the grooming process? If yes, when? Was it during bathing, brushing, or scissoring? Does the dog only show stress when other dogs are barking or when certain dogs are in the shop? The more you can identify the possible causes of a dog’s stress, the better position you will be in to help alleviate it.

If you notice a dog is stressing out when first brought into the shop, let the owner know. Communicate that you care and want the dog’s experience to be the best possible. Ask the owner if he would be willing to bring his dog to your salon a few times a month for a visit. It doesn't have to be a long visit. 3 to 5 minutes is fine. During the visit, have the owner bring special dog treats and feed his dog while in the shop. You may come out and greet them both. After the requisite time has passed, the owner simply leaves with his dog. The reason for this exercise is simple: You are attempting to teach the dog to associate positive things with your grooming salon. Short visits that don't end in grooming but instead involve praise, petting, and food could go far in changing a dog’s connection to your facility. While not all owners will have the time or interest in doing this, most will appreciate your concern and candor. Another thing to watch out for is emotion–filled departures by the owner. Owners who make a big deal of leaving their dogs might be

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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causing them undue stress. It is better if they simply drop the dog off and leave with little fanfare. If a dog shows signs of stress in the kennel, ask the owner to bring the dog’s favorite toy or blanket for the next appointment. Just giving a dog something loved and familiar can often help alleviate stress. Skip the blanket if a dog urinates or defecates in the kennel. Some dogs can be quite the handful when groomed. They bark and carry on in a fashion that not only stresses you, but some of the other dogs in your care as well. If some of the more sensitive dogs are responding badly to boisterous ones, consider scheduling changes that prevent these two types from being around each other. Exercise can help, too, especially if you plan to keep a dog for more than 2 to 3 hours in a kennel. Taking that dog out for a short walk so that she can stretch, go to the bathroom, and breathe some fresher air outside the cacophony of the typical salon could do wonders. Note: you should get written permission from an owner to do this and make sure any dog taken for a walk has a proper fitting collar and sturdy leash. The last thing you want is to lose a dog in your care. Consider your salon’s environment. You try sitting in a small, cramped metal box in 80 to 90 degree heat with a ton of noise. You can't go to the bathroom; you are slightly afraid and have no ability to escape. How would you react? Some of this is unavoidable. However, anything you can do to make the experience easier for the dogs is worth consideration. Too hot? Add a fan to make it a little cooler for them and don’t forget access to water. You get the idea. Just be safe and as proactive as you reasonably can. Finally, not all grooming–related

reactions are caused by stress, some might be a result of allergies. This is especially true if you or one of your groomers changes shampoo or conditioner formulas. If you notice stress responses in a recently groomed dog, you should let the owner know. Explain what you noticed and what you tried to do to help alleviate it. Be tactful and honest. The objective is not to alarm the owner but to let them know you care. It also gives you the chance to proactively warn the owner that her dog might continue to exhibit some stress responses for a few hours or days and that this is normal. This prevents owners from being surprised when their dogs "aren't acting normally." Some dogs aren't groomed all that often and it will take them a little time

to get used to their new haircut. This reminds me of what happened when I went into the military. As a child of the 1970s, when I reported to boot camp my hair was 2 inches below my shoulders. Soon afterwards, I was sporting stubble. It took me three weeks to stop scratching and feeling my head. Dogs are not that much different and their reactions to a new haircut might not be obvious to their owners unless you point them out. ✂ Steven Appelbaum is the President of Animal Behavior College, the nation’s largest animal career vocational school that offers certified dog training, veterinary assistant, and dog grooming courses. Steven is a dog trainer, lecturer, writer, and educator with more than 35 years in the pet industry. He is currently being trained by his Basset Hound, Truffles.

JODI MURPHY Visit our website to see what other groomers have to say about the Prima Bathing System.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

THE TRIM THAT

FIG. 4

CRACKED

ME UP E by Dawn Omboy e www.queenofcolor.com

love grooming and learning new things to keep it interesting. And it is always so much fun meeting the people we become friends with through the internet in person, and friends of friends who then become your friend. On this particular weekend I decided to spend some time with longtime friend and fellow groomer Helen Schaefer and attend a workshop on Asian Style grooming that was being hosted at Smoochie Pooch Salon in Portage, Indiana where Helen was working. The seminar was given by the talented Riza Wisnom who has perfected Asian Styles and, will at the time this is printed, probably have her second book on the subject published along with a helpful DVD. Riza executed two trims in her demo for us before the hands on

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part of the workshop began. My favorite of the two was the diaper trim that I chose to do on Scooby, one of Helen's dogs who had not had a haircut for many months. Fig 1) Though his coat had been maintained, he was really wooly. Fig 2) The coat was cut very short from behind the occipital bone, to the withers, and all the way to his waist, uncovering his ribs and chest and pinching in at his shoulders so that his legs would then flair out at the bottom with cute bevels tapered down to the foot. Scooby's back legs were clipped short just above the knee, all the way around his rear legs to create the bottom of the diaper. And then the leg hair going down would be trimmed to balance with the front legs, giving it the look of a teddy bear leg, small at the top and flailing out at the bottom just like most

FIG. 1

stuffed animals. The hair was left full over his back end and would later be scissored down to create the diaper. To make this trim really cute do not leave the diaper too big or it will look like a saggy diaper or poopy pants. There are so many cute head styles so choose one that will go with the shape and amount of hair you have to work with. Scooby was growing out from tassel ears and Helen really wanted to keep the length so I did not cut them. Fig 3) I chose to do a donut muzzle on Scooby with pom-poms on his head. After pulling up the pom-poms I scissored in his headpiece trying to make him look soft and as animated as possible. Fig 4) I started scissoring the diaper butt part, but being the creative person that I am, I just could not help myself and scissored in a butt crack instead of smoothing out the diaper while Riza was helping other people in the workshop. Then to top it off I added pigments to make it look like Scooby was wearing a thong. We couldn't stop laughing! You may not want to send your client’s dog home like this, but (pun intended) you can practice this on

FIG. 3

FIG. 2

your clients who get short trims then simply clip it off before they are picked up. If you choose to color, make sure it is something that can easily be removed if you do not first have free creative rein over the pet you are workingKwikTips_Sept2016OL.pdf on. Aren't we blessed to have 1 8/1/2016 2:02:00 PM

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such a wonderful career? ✂ Making the World more Colorful, one dog at a time... Queen of Color. To see more pictures of this grooming adventure visit www.queenofcolor.com or visit me on Facebook

Groomer to Groomer • Vol 35 Ed 10 • October 2016

new! for

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If you’re thinking about opening your own facility, adding an additional location, or are even renovating an existing, outdated building, you need to attend Pet Boarding & Daycare Expo East 2016!

Our new extended design program has so much to offer anyone who is “taking the plunge” of branching out on their own. A whole additional day of education is being offered to cover every aspect of this tedious, and likely stressful process. Get all of your questions answered by industry experts and come away from the expo with a game plan to get your dream up and running! The program begins with seminars on creating a business plan, funding, and identifying common roadblocks. The next two days are filled with industry expert speakers covering the design

and building process; everything from selecting contractors to the finishing touches. The last day will finish up with a three hour seminar on cleaning and maintenance so you can get the most life out of your brand new facility. Do you already own and operate a successful facility? Or maybe you’re an employee wanting to learn more about the industry and improve your skills? There’s still plenty to learn for any pet professional. Some topics include customer service, employee training, dog behavior and health, daycare activities, and First Aid & CPR certification, just to name a few. An inspiring and motivational keynote address will be given by Janelle Whiteman on the opening night of the expo, followed by a fun and relaxing meet & greet party, hosted by the guys of K-9 Resorts Daycare and Luxury Hotel. We’re also doing something new with our Monday and Tuesday luncheons this year. At the Lunch & Learns you will have the opportunity to review what you learned that day and put it in a format that works for you, with the help of Eric Beck from MasterPlan Pet care. And don’t forget about attending the trade show! The trade show will take place on Monday and Tuesday and will feature all of your favorite vendors, including many new ones with products and services you never knew you needed! With all of the new and exciting seminars and fun events, it will be well worth it for anyone in the boarding or daycare industry to attend this year’s expo! To register for the expo and for additional information, go to www.petboardingexpo.com. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

THE

DEBATE

ASK THE

GROOMING TUTOR by Michell Evans

Hi there. I am a country groomer who does a lot of double coated shave–downs. I must shave at least one a day in the summer months. We get Goldens, Border Collies, and Australian Shepherds by the dozens. I have heard that shaving them is not good for their coat. These are farm dogs. They swim in the pond, roll on cow pies and battle flies all day. What should I do with them if I don’t shave them? AMANDA W.

t is tempting to shave them down, Amanda. Many farm dogs actually enjoy being shaved in the summer. It is probably the quickest and most economical way to get them clean and mat–free. It also allows good monitoring of the skin for fleas and ticks and irritations of various kinds. Farm dogs that swim everyday often get hot–

Groomer to Groomer • Vol 35 Ed 10 • October 2016

spots from the constant moisture trapped by their matted undercoat at the skin's surface. They can also get sores from scratching themselves in an attempt to remove mats, debris and parasites. Sometimes shaving is the best choice for the dog. But shaving the coat off leaves the skin vulnerable. The coat acts as a barrier to the elements, brambles, and

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their own misguided self–mutilation. It also helps them stay cool in the summer months and warm in the winter months. Also, without any coat to protect them they are much more vulnerable to scratches and bites from other dogs, cats, and wildlife. Plus, coat helps to keep allergens and sunlight off of the skin. In most cases it is better to work

with the coat in as natural of a way as possible. It would make more sense to shave an indoor dog that has few battles with the elements or brambles than it would to shave an outdoor farm dog who truly needs protection. It is a catch twenty two, though. The indoor dog typically has few mats and parasites and rarely needs shaving. Whereas with the outdoor dog it may seem impossible to do anything else. There are no hard fast rules in grooming. We take each dog’s situation into consideration when we are making decisions about the appropriate groom. Shaving a double coat can have long term effects. Many coats grow back normally but in some cases shaving the coat can change the coat texture and thickness forever. Some

of the coat may never grow back the same, or at all. Some of the coated areas may go completely bald and never grow coat again. Often the coat texture is changed to a more “Velcro” type texture which can exacerbate the problems that are causing the coat to need shaving in the first place. Always explain these things to your clients before choosing to shave their dog. You may want to print a few pictures from the internet illustrating potential outcomes and options. Pictures are worth a thousand words. Many clients will still choose to shave their dog. As long as you have explained the risks you are not responsible for permanent coat damage or other implications. If you choose to shave, consider using a guard comb. It has much less of a negative impact

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Shaving a double coat can have long term effects. Many coats grow back normally but in some cases shaving the coat can change the coat texture & thickness forever. Some of the coat may never grow back the same, or at all.

Groomer to Groomer • Vol 35 Ed 10 • October 2016

If you choose to shave, consider using a guard comb. It has much less of a negative impact on the coat if you trim the outer or top coat longer than the natural undercoat. on the coat if you trim the outer or top coat longer than the natural undercoat. You can still trim a lot of the coat off but not shave so close as to shave undercoat. Leave it at least ½ inch longer than the natural length of the undercoat. Think of it as a roof over the insulation in your attic. You need the insulation to keep the house cool in the summer and warm in the winter and you also need a roof to keep the insulation from being destroyed by the elements. Remove as much of the undercoat as possible

before trimming the outer coat. This may allow you to choose a bit shorter guard comb option. Don’t just rake the jacket or back of the dog. The furnishings which are the bib, chest, belly, pants, and tail might change the most from shaving. They might grow back crinkly and could collect debris even worse than before. By raking first, the removed hairs can grow back as normal unaffected hair, thereby reducing the percentage of affected coat. This is true for the whole coat, not just the

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furnishings. Maybe choose to avoid cutting the length of the jacket or back of the coat and only trim the furnishings. This can sometimes be a nice compromise. If the owner chooses to continue to try to manage the longer coat rather than trim it off, it simply takes more regular grooming appointments. Good luck, Amanda! ✂ I am a multi-Best-In-Show and Best-AllAround groomer. I am the recipient of many Barkleigh Honors Awards. I am a Silver and Gold medalist for GroomTeam USA. I am the winner of Show Dog Groomer of the Year. I am an educator for Andis Clipper Company. I have been teaching as The Grooming Tutor since 2000. And I groom to make a living, just like you. Please send questions to michell@groomingtutor.com

TO CAGE OR NOT

TO CAGE SAFE, SECURE, &

STRESS–FREE SOLUTIONS E by Kathy Hosler e Many years ago when I first opened my salon, a young couple brought their Toy Poodle, Spunky in to be groomed. We discussed the style of clip they wanted, and as they were leaving, I placed Spunky in a cage so that I could finish the dog I already had on my table. The wife immediately burst into tears and sobbed, "She's putting him in a cage! She's putting him in a cage!"

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assured them that it was for Spunky's safety and would only be for a few minutes. The husband said that would be fine and he took his weeping wife and left. A couple of minutes later, he was back. His wife demanded that he get the dog. She couldn't stand the thought of her ‘baby’ being in a cage. I made a suggestion. "I have two grooming tables, what if I put a nice blanket on one of them and then let Spunky rest there (with a safety loop on him, of course) until I can start him?" Well, the husband was relieved and ultimately the wife was happy. So, for fourteen years, that was how we cared for Spunky...no cages for him. Of course, being tied up a grooming table, I had to constantly be aware of Spunky's every movement. It was not the ideal solution for me, but as a new groomer, I tried my best to please every client—even if that meant more work or problems for me. This is a dilemma many groomers face—how do you keep the pets in your care safe and secure, and still please your customers? Cage–Free Systems While some pet parents may think 'cage–free' sounds ideal for their precious baby, there are many dangers associated with pets roaming free in a salon. Most shops have some type of containment system, even if they don't use cages. One of the most popular is the stall or suite.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

Cage Systems The kind of cage system that you select depends on how you want to use them. They each have benefits depending on the application.

Wire Cage Units • See pet at all times. • Flow thru ventilation. • Slide–out tray for easy cleaning.

Plastic & Fiberglass • Use stacked or singly. • Easy to clean & disinfect. • May be nested for storage.

Banks of Cages • Standard or custom sizes available. • Durable laminated surfaces. • Casters make moving a breeze. • Rounded inside corners & raised non-drip front edge.

This type of setup usually consists of a series of eyebolts along a wall that the dogs can be tethered to. Most have dividers or partitions to separate the dogs. Many dog suites also have doors or gates on the front. They do not have a top on them, which helps the pet parent feel that their beloved baby is not in a dreaded cage. This kind of setup can be made inviting and beautiful, with murals of outdoor scenes, beach backgrounds, and other vacation destinations placed on the wall behind the pets. When planning a containment system like this, you have to think about durability and pet safety, and you will need to select materials that are easy to clean and sanitize. Cage Systems For most salons, cages are essential equipment for the safe operation of their business. You don't have to refer to them as cages when you are speaking to pet parents, call them pet condos, puppy cabins, or cozy canine cottages. Most facilities have banks of cages where the pets are housed when they are not on the grooming table or in the bathtub. Today's cages are very professional looking and have been designed with the pet's safety in mind. They come in many bright colors to coordinate with any shop's decor. The kind of cage system that you select depends on how you want to use them. They each have benefits depending on the application. Banks of cages are often the system of choice for the majority of grooming establishments. They

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Don’t let your best friend get sick. Canine flu is a highly contagious respiratory disease for dogs* • Possible symptoms: coughing, sneezing, loss of appetite, lethargy, fever • Spreads directly from dog to dog and via sneeze droplets through the air • Can be transmitted indirectly (water bowls, toys, collars, leashes, hands, shoes, and clothing)

Social dogs are most at risk • Dog parks • Boarding facilities

• Kennels • Doggie day care

• Pet shows/sporting events • Groomers

Other facts • Unlike human flu, canine flu can strike all-year round • Dogs can spread canine flu before showing any symptoms • Can cause pneumonia, with the potential to be fatal

DON’T WAIT, VACCINATE WWW.DOGINFLUENZA.COM ASK YOUR VET TODAY! *Canine flu is not infectious to humans.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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The pet's safety should always be uppermost in your mind when you select a containment system. You should do a thorough inspection of any cages that you purchase. Check the inside surfaces for rough edges that could injure a pet. come in standard sizes, or they can be custom designed to fit your salon's needs. Many manufactured cage bank systems have a laminated surface that is very durable. They have rounded inside corners and a raised non–drip front edge which makes them easy to sanitize and clean. And, most have casters on them that make it a breeze to move them so you can easily clean under and behind them.

A plus of wire cage units is that you can see the pet at all times. They have flow–thru ventilation, and you can fasten a dryer or a fan on the side, top, or the front of them. Most of them have a slide–out tray under the floor for easy cleaning. On the downside, they might rust over time and they can be noisy. Plastic or fiberglass cages can be stacked or used singly. They are lightweight and easy to clean and

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disinfect. Most come apart and can be nested for storage. Some pets are calmer and more content in these den–like units. If you have a non– stop barker, you can even drape a towel over the front of the cage to eliminate outside stimulation. Safety First The pet's safety should always be uppermost in your mind when you select a containment system. You

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A lot of cages come with raised floor grates. If the openings are big enough to allow a dog’s toe to slip through, that's an accident waiting to happen.

should do a thorough inspection of any cages that you purchase. Check the inside surfaces for rough edges that could injure a pet. Look at the spacing of wire framework and the door bars. They must be close enough to prevent a dog from being able to bite the bars and get its teeth stuck between them. And, the doors must latch securely to keep a dog from escaping. A lot of cages come with raised floor grates. If the openings are big enough to allow a dog’s toe to slip through, that's an accident waiting to happen. Placing something like dri–dec tiles or vinyl matting on top of the grates will keep the dog from getting a toe trapped or tearing off a toenail. If you have ever had this

happen to a dog that was in your care, you know how terrifying it is—and you will do anything to eliminate the possibility of it happening again. In addition, vinyl matting will give the pet a comfortable surface to lie on and will prevent the crisscross pattern that dogs can get imprinted on their fur from sitting or lying on the floor grate. The main purpose of a pet containment system is to keep pets safe and secure in a stress–free environment when you are not actively working on them. With all the choices available, your grooming facility can have a great system that fills all your needs. You just have to decide ‘to cage–or–not to cage'. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

GROOMER STORIES

#GROOMERSTORIES

GROOMING

G E MMA

SA N DE RS'

STO RY

From the comfort of her grooming van, Gemma Sanders, owner of Shampoochies based out of Leicester, UK, grooms with confidence. With every groom, she strives for perfection, working hard to make her work stand out.

tepping into the ring for her first grooming competition would be a new challenge for Sanders, but even after the challenges that she faced her first time competing, Sanders finds grooming competitions both rewarding and fun. Groomers who compete know firsthand how much hard work goes into competitive grooming. Leading up to the competition, competitors prepare their dog’s coat to ensure it is in the best possible condition. They find the best routine for the dog to keep the dog relaxed and ready for their big day as the competition grows near. Some dogs

Groomer to Groomer • Vol 35 Ed 10 • October 2016

might do best with a quiet day to rest before the competition, while others benefit from getting some extra exercise before getting on the competition table. Along with getting their dogs ready, groomers have to pack their tools along with any other items they might possibly need. After a few competitions, this all becomes a comfortable routine. But for first–time competitors, overwhelming doesn’t even begin to describe what all of the preparations are like. Sanders, 28–years–old, has been grooming for almost three years. She knew that her office job was not what she saw herself doing in

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the long run. She was looking for a career that would allow her to be creative, and she knew she wanted to do something that felt meaningful to her. She wanted to look forward to going to work every day. “I’ve always had a creative streak in me but I hadn't found an area to channel my creativity,” says Sanders. When Sanders discovered how much she enjoyed grooming, she knew there would be no looking back. Once her love for grooming was discovered, Sanders worked hard to become a professional groomer soon after. She went through training and opened her mobile grooming business in 2014.

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

“My first competition, to be honest, was a bit of a blur. I was nearly sick. I was a shaking mess.” GEMMA SANDERS

For Sanders, grooming is both creative and meaningful work. “Not only does it build an unbeatable bond between dogs and humans, it is essential for maintaining a good, healthy coat and skin,” she says. Sanders’ love for grooming got her interested in doing more than just grooming for a job. So, she got involved in grooming competitions. Competing in grooming competitions is one way that Sanders continues to become an even more confident and skilled groomer. The more she competes, the more comfortable she gets with the whole experience. “My first competition, to be honest, was a bit of a blur,” says Sanders. “I was nearly sick. I was a shaking mess.”

As she ran the clippers down the dog’s back during her first competition, she noticed clipper lines in the coat. Her shaking hands were the cause of the clip that was not looking like it should. Keeping her grooming hand steady was beginning to feel impossible because she was too nervous. “I tried to hold my scissors and had to put them down,” she says. “I took a minute to breathe and try to relax and then I zoned everyone else out.” It wasn’t until Sanders started to breathe and imagine that she was back in her own van that she was able to get some work done. “I had to imagine me and the dog in my van as if it were a normal day.” Sanders began to feel as though it was just another day

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with the dogs she knows, in the van she has spent so many hours grooming in. She let the sounds and sights of the grooming competition fade into the background and she began to really focus on the dog she was grooming. When she felt calmer, she was able to groom the way she normally would. Her finished groom turned out beautiful that day and even though she might not have earned a place, Sanders learned a valuable lesson while gaining some new tricks to calm herself when she gets nervous at a competition. The experience was the real prize. “I went to see my judge afterwards—who was so mad at me—as my trim was brilliant, but I had a tiny knot in his (the dog’s) armpit that the judge couldn't get her comb through,” explains Sanders. “I was so angry with myself. I've never had a dog leave the van or the competition with a knot in their armpit ever again!” Sanders was motivated to keep returning to grooming competitions even after experiencing the nerves of her first one. Every time she stands in the competition ring Sanders gets a feeling of excitement. The experience and lessons she gains grooming competitively become some of her most memorable moments as a groomer. “I have never wanted to be an average pet groomer. I've always wanted to be a groomer that people go to for the quality of the groom,” says Sanders. Competing gives Sanders the opportunity to showcase her work and to challenge herself while learning from other groomers. “By competing I learn so much from the other amazingly talented groomers out there,” she says. The night before a competition

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

No matter what happens, every time she competes, Sanders feels grateful for being out there and having the opportunity to groom competitively. Sanders bathes and preps her dog, preferring to do this the night before rather than the day of. She checks her bags to make sure everything she needs is in the right place, and she gets to bed early to be well rested for the big day. “I tend to get myself quite worked up with competitions as I'm still new to them,” she says. No matter what happens, every time she competes, Sanders feels grateful for being out there and having the opportunity to groom

Groomer to Groomer • Vol 35 Ed 10 • October 2016

competitively. “Each competition is an achievement—placing or no placing,” says Sanders. Getting involved in grooming competitions can seem like a big step for groomers who have never competed. Even though she was beyond nervous during her first competition, Sanders chose not to give up—which made her an even stronger groomer. For anyone considering competing, Sanders encourages

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them to do so for the confidence they will gain. “You learn so, so much it's unbelievable; and you get to mingle and speak to the other groomers,” she says. “For me, it is a massive confidence booster and huge adrenaline rush!” ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

iinn s t a eennioiorr

DON’T MISS AN OPPORTUNITY FOR GROWTH E by Kim Raisanen, PCGAA President e

ne of the many advantages of cat grooming is that you have more flexibility than in dog grooming. You will use less products and less equipment grooming them, too. I’d like to talk about one of those perks, which is adding a much overlooked group of clientele. Senior citizens. In this demographic it’s very likely that their cat is a huge part of—if not the only—member of their family. These people look to you for guidance and empathy with their cats. These elders are, for the most part, excellent feline parents notwithstanding limited mobility. Every case will be different and that’s where the flexibility comes into play. More assisted living residences and full–fledged nursing homes

Groomer to Groomer • Vol 35 Ed 10 • October 2016

are welcoming their patients’ feline companions. These senior living establishments are always open to consider convenience services for their residents. Your ability to assist these communities is actually a great incentive for the establishment. When prospective residents are touring the campus or community they are asking if their pet can live there too. Once they gain approval, the manager or intake counselor can hand them your business card and/or flyer. In my area, my flyer is part of the “Welcome Packet” they hand out at the beginning of the tour. Management will also post your information in the dining hall and activity boards throughout the building. Not only will these prospects love the fact that they can bring

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Boots with them, they also know that there is a groomer available to help when needed. All it takes is a visit with the activities director or manager to get in the door to offer your services to their patients. It may be required that you are insured and bonded, but many professional groomers already are. For more enhanced security, they may want to conduct a background check on you too. For the individuals who have a difficult time trying to comb their cats you may want to offer a Brush and Fluff during your visit. Trimming and filing the cat’s nails is really important too because many seniors are on blood thinners and/or have a compromised immune system. Sharp nails can scratch and puncture their fragile skin and cause serious

Even if you are not a house call or mobile groomer, you can add this niche market to your business. The only supplies required for maintenance grooms are cat nail trimmers, ear cleaner, a charged cordless clipper and a comb. infections. Offering to add nail caps is a great preventative measure and an increase in revenue. Even if you are not a house call or mobile groomer, you can add this niche market to your business. The only supplies required for maintenance grooms are cat nail trimmers, ear cleaner, a charged cordless clipper and a comb. For a nice finishing touch you can also add a bow to the cat’s collar or make your own cat safe bowtie. Depending

on the individual, they may or may not want a squirt of cologne, too. Just make sure that any products you use on their feline are cat safe! Remember not to use any alcohol based products. While you sit down with the cat in your lap, you can do a onceover with the comb. If there are small tangles, you can easily remove them before they continue growing into mats. Then trim and file their nails and clean their ears if needed.

Obviously, if a cat needs more grooming attention than your initial 10–20 minute appointment window, you can schedule another time for a full groom. After their initial full groom you can then work him in your monthly maintenance program. For those cats that need more than maintenance you can offer pick–up and drop–off service on an individual basis. If you’re not comfortable about offering this service, the resident may have

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

Many of these pet owners are so happy to have a visitor and a caretaker for their cats. Their gratitude is overwhelming and humbling.

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family or friends willing to bring the cat to your salon. Personally, I offer this service to the nursing and assisted living communities and high rise apartments and have booked monthly visits to their residents. Many of these pet owners are so happy to have a visitor and a caretaker for their cats. Their gratitude is overwhelming and humbling. It’s not unusual to spend a couple of hours at each community because once you're established, you will make your rounds and see multiple residential felines. You can design your schedule and fees for these visits based on logistics and degree of grooming. For example I charge $15.00 for ear cleaning and nail trimming and filing followed by a thorough comb–out per visit. I’ve become friends with a few seniors and I truly believe I’m a breath of fresh air for many of them and possibly their only visitor. It’s absolutely possible to add $100+ per community visit to your bottom line but the friendships and happiness goes way beyond the almighty dollar. Empathy and compassion are qualities that many groomers already possess, wouldn’t it be awesome to walk into a room and witness the sparkle of true appreciation? That’s what makes cat grooming so rewarding. You will become an intricate part in the love and care of their pet. Monthly human hugs and cat head butts make this growth opportunity one not to miss. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

Always in My Heart

E by Valerie Partyinski e

hen you first walked in, you were just a fluffy, soft little thing with bright, new eyes, puppy breath kisses—so excited for anything that came your way. You wiggled your way through the whole ordeal, me with my scissors and tools working quickly and carefully. Your feet were ticklish for the clippers and you moved away and into closing, sharp scissors, but we worked through it all

Groomer to Groomer • Vol 35 Ed 10 • October 2016

and you left—still wiggling—with all body parts intact. The next month you came in and you had forgotten a little, but you stood a little stiller, and a little bit taller. When you turned 6 months, you came in for your monthly haircut and acted how all teenagers do. You were testing your boundaries with teeth and nails, and I was ready for the challenge. I let you fight and holler for the tiniest of things, never

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giving up, until you gave me the look. Touching your feet was no longer the end of the world, only much to your distaste. You left, feeling slightly defeated but still happy, and you had learned so much! The next time you did wonderfully, and everything fell into place. This is where our amazing relationship really began. I looked forward to seeing you on my schedule every month, and your tail would start

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

I smelled smelly ears, pulled off nasty ticks, felt for lumps and bumps, and told your person when you didn’t seem yourself. You were young and amazing and in your prime. Years went on and our relationship grew. Always a wagging tail and a smile; so happy to be there! wagging as soon as the car turned the corner. You would drag your person into the door, excited to get through the gate to see me with barely a backwards glance. Your person would laugh with an eye roll and leave. So the years went on with our bond, always delighted to see each other every month. I smelled smelly ears, pulled off nasty ticks, felt for lumps and bumps, and

Groomer to Groomer • Vol 35 Ed 10 • October 2016

told your person when you didn’t seem yourself. You were young and amazing and in your prime. Years went on and our relationship grew. Always a wagging tail and a smile; so happy to be there! One day you came in and you had trouble jumping onto my lowered table, something you had always been so excited to do. I lifted you up onto it that day, just as I had the first time you came to see

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me. I picked up your foot and felt the familiar crackle in your bones. I looked at you and realized that your face had gotten grey without my noticing, or maybe I had been in denial that it had happened. Then that day you slowly walked in, your back legs barely able to support you anymore, your tail, as always still wagging and a smile on your face. I helped you walk back, half carrying, half guiding you, and made

Sometimes when the day is completely against me, and it feels like I am surrounded by pee and poop and all of the dogs are working together as a team to finish me at last, I think of you and remember that this is why I do this. sure you got all the extra support you needed that day. I made it the happiest day ever for you, with extra hugs and kisses, and made you look as beautiful as you ever had, letting you know every step of the way how special you were to me. You knew that scarf meant you were done for that day and I was delighted to see a wiggly butt as I put it on you. Your person came to get you and we looked at each other knowingly.

I got the call two weeks later and finished the rest of my dogs with only you in my thoughts. Sometimes when the day is completely against me, and it feels like I am surrounded by pee and poop and all of the dogs are working together as a team to finish me at last, I think of you and remember that this is why I do this. That I wouldn’t have wanted anyone else to have been in my place with you. Those moments were ours and I

will never forget any of them. Thank you for trusting me and loving me and making me feel that I am doing something right. I will never forget that, and I will never regret it. I wouldn’t have it any other way. I will think of you every time a little puppy starts showing those razor teeth, with their angry eyes, and remember what these moments turn into. That makes it all worth it. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

EMPLOYEE

INDEPENDENT CONTRACTOR E by Jennifer Bishop-Jenkins, ICMG e

n the last four decades our grooming industry has experienced a notably rapid rise from relatively undervalued to highly professionalized. The impressive industry expansion and professionalization speaks well of all of us. I give special credit to our industry leaders who have urged us all to adopt better business acumen and best practices every step of the way. Rapid change can also contribute to some confusion and uncertainty. One ongoing area of confusion and misinformation remains the appropriate use of the status of "Independent Contractor" as versus "Employee" in a grooming business. I had heard so many different opinions and interpretations of what the law allowed, that when I opened Love Fur Dogs in 2014, I started making phone calls to get some of my questions answered.

Groomer to Groomer â&#x20AC;˘ Vol 35 Ed 10 â&#x20AC;˘ October 2016

Many groomers across the county are still being paid as independent contractors, but several experts I interviewed observed that many may not be doing so within the boundaries of the law or even within their own best interests. CAVEAT EMPTOR Here comes the disclaimer: I am a Master Groomer, not a tax lawyer. This article is no substitute for legal advice from a tax attorney. But I have interviewed staff at the IRS and state tax agents in my home state of Illinois, private tax lawyers, and CPA's (Certified Public Accountants). I pass on here what they have told me for general educational purposes, while of course urging everyone to consult their own business attorneys for legal advice in their own

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individual situations and states. Many groomers across the county are still being paid as independent contractors, but several experts I interviewed observed that many may not be doing so within the boundaries of the law or even within their own best interests. IRS Employees, or your state tax administrators, are always available to answer your questions. And there are many excellent and affordable tax lawyers and Certified Public Accountants (CPA) who will guide

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

you in the law, and advise you for your own professional benefit.

DON'T LET THIS HAPPEN TO YOU A story from personal experience illustrates the importance of getting this right: A few years ago I helped out temporarily at a grooming shop in a nearby town, filling in for an absent groomer for two days. While scissoring away at my grooming table, I made conversation with the very talented groomer next to me. She told me she had been working there for 29 years. I let her know how impressed I was—staying at one business that long! Since we were fairly close in age, both in our 50s, we started chatting about our mutual dreams for retirement, during which she stated, "Yes, I am going to have to

Groomer to Groomer • Vol 35 Ed 10 • October 2016

start saving for that pretty soon!" She then revealed to me that in three decades of working as a commissioned groomer there, being paid cash under the table, she had never paid into social security, and had no health care nor retirement savings. None. As we chatted it became clear that she did not even know that we all only receive Social Security at retirement if we have been paying into the system all our working life. She thought she would be collecting at retirement—but had never paid into it. She had been working for cash all her life, was 59 years old and needed knee replacement. Speechless and sad, I could only wish her well and gave her the name of my wonderful CPA. This groomer was neither legal employee nor legal independent

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contractor. This groomer had, however, cooperated for three decades with a system orchestrated by her employer that was completely illegal for both of them. But she was the one likely to suffer the most devastating consequences.

IRS GUIDELINES The definition of an independent contractor at the federal level, surprisingly, is not spelled out in statute—it is defined only by case law. There have been approximately 20 or so cases where courts have ruled on a dispute over whether or not a worker was an employee or an independent contractor. Those rulings have been turned into a set of questions on an IRS form that spells out the criteria for anyone claiming work as an independent contractor.

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The form asks questions around the central theme of CONTROL - Who makes decisions? Which direction does the money flow? How does the worker receive assignments? The form needed is the SS-8 and is available at www.irs.gov by typing SS-8 into the search box at the top of the IRS home page. The form asks questions around the central theme of CONTROL - Who makes decisions? Which direction does the money flow? How does the worker receive assignments? Whom does the customer pay? Who provides

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the customers? Who sets the hours and the rules of the business? The independent contractor should be the one in control, who receives all the customer monies directly, who owns and provides the customers, etc. Here is one example of a federally legal independent contractor: The groomer could rent a station from a facility owner for a flat fee, do their own advertising, set their own hours and work standards, and not report to the owner of the facility. There could be a written contract defining the relationship and, most importantly, the groomer would collect monies

directly from customers. In that same facility, there would be no salaried employees, only other independent contractors. One expert told me that if other employees at the business are paid as employees, not independent contractors, and they are all working in the same grooming business, then likely no employee involved in grooming there can legally be an independent contractor. Business owners must remember that the Independent Contractor always "owns" the customers and the customer information, not the shop, and can take the customers with

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Groomers and grooming business owners should investigate the laws in your own state, which are generally much tougher on independent contractor practice than the federal IRS can be.

them if the Independent Contractor chooses to leave that grooming shop.

FEDERAL AND STATE LAW All of us in the United States operate our working lives under the controls of several different levels of government—national, state, and local laws all have jurisdiction and can vary widely. In order to be compliant with the law and to protect yourself as a worker, or if you own your own shop, to protect your business, you

have to know what differences might exist in your own state. And you have to obey ALL the laws at each level of government under which you live. State laws on employees and independent contractors can differ dramatically from federal law, and are usually much more restrictive. A representative at the Illinois Department of Employment Security told me that "they were on to us in the grooming businesses"— in addition to several other

industries such as cosmetology and construction —regarding widespread violations of independent contractor rules. Groomers and grooming business owners should investigate the laws in your own state, which are generally much tougher on independent contractor practice than the federal IRS can be. For example, in Illinois, in order to be a legal Independent Contractor one must also be a Corporation. Being

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incorporated is not required by the IRS at the federal level. Another difference in state law here in Illinois is that an Independent Contractor cannot work in the same line of business as the business operating there. So for example, a grooming business can hire a painter as an independent contractor, but not another groomer. We all must comply with both our state and federal law, obviously abiding fully by the stricter of the two standards.

WHICH IS BEST? After consulting an Attorney/ CPA, it was clear in my state that, legally, I could only opt to have employees working in my grooming business. In an employer-employee relationship, the burden is on the employer to do all the paperwork and

pay all the taxes, contribute to Social Security, Disability, Unemployment, and other costs and benefits. For example, since we work with live animals, I provide extra personal and professional liability insurance for my business and all my employees. I also own the clients, control the monies, and set the standards. Groomers I employ now that have worked elsewhere previously as independent contractors tell me they vastly prefer our legal arrangement as employee-employer. My CPA estimates that in addition to the commission I pay my groomers, my cost to have them as employees runs an additional 10% in taxes, unemployment, disability, matching Social Security, and insurance. I have to factor those costs into setting commissions and wages. Advantage, employee.

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Groomer to Groomer â&#x20AC;˘ Vol 35 Ed 10 â&#x20AC;˘ October 2016

Groomers and business owners should consult legal advice and make the decision that best serves their interests while complying with the law. In an independent contractor relationship, the burden is on the worker to entirely run and advertise her or his business, pay all the taxes, do all the paperwork including issuing a W-9 to the owner, collect all the income, comply with all the laws, keep all the records, and pay to lease a space from the business owner who only has to maintain the facility and issue an annual 1099 to any independent contractor paid more than $600 annually. Advantage, business owner. Groomers and business owners

Groomer to Groomer • Vol 35 Ed 10 • October 2016

should consult legal advice and make the decision that best serves their interests while complying with the law. Protect and respect yourself enough to not settle for anything less than what is legal and what is best for your life.

PROTECT YOURSELF– PROTECT YOUR BUSINESS Mark Mandell, respected CPA running the Mandell Advisory Group in Northbrook, Illinois stated, "The penalties for not complying with the law are severe, if caught. Often

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those in violation are caught when a disgruntled employee leaves and files complaints that result in an audit of the business. Any business owner found to have employees but paying them as Independent Contractors must not only pay all back taxes and wages, but a 40% penalty and all the withholding as well." This would obviously be a significant burden to try to repair retroactively, therefore it is so important to get legal advice now to make sure everyone is protected. Be proud of your hard work and your due diligence to be in compliance with the law. It is very much in the best interests of every business owner to carefully follow the law, and for every groomer to protect him or herself for their entire working life and into retirement. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

GROOMING IN A

Different

Light

What is the

Circadian Rhythm and what does it have to do with grooming? The Circadian Rhythm is a body’s internal clock. It is set to 24 hours and regulates bodily functions over that 24–hour period. It is responsive to light and dark cycles. Longer darker periods of time disrupt the Circadian Rhythm resulting in altered sleep patterns. This lack of interrupted sleep may result in a feeling of lethargy. In addition, the amount of daylight versus nighttime affects two

Groomer to Groomer • Vol 35 Ed 10 • October 2016

E by Mary Oquendo e

hormones: melatonin and serotonin. Melatonin: The brain produces melatonin when it is dark outside and then halts production in sunlight. Melatonin is what makes you sleepy at night. During the shorter winter days, there is an overproduction of melatonin compounding the already disrupted Circadian Rhythm. Serotonin: The reduced amount of sunlight also inhibits production of serotonin, also known as the happy hormone. Serotonin is the neurotransmitter responsible for moods. Lower levels of serotonin will adversely affect appetite (more), sleep

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(less), and memory (did I really eat that whole bag of Stella Doro cookies?)

An altered Circadian Rhythm may make you a tired, hungry, and grouchy groomer. As the main disruption of this cycle occurs in winter, it is usually referred to as Seasonal Affective Disorder (SAD). However, we can inadvertently make the situation worse by our choice of shop lighting that creates a yearlong SAD. Additional effects of this disruption on a Circadian Rhythm may include migraines, eyestrain, problems sleeping, depression, unhealthy

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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But, did you know that an altered Circadian Rhythm might affect the pets in our care as well? A 2013 article in Psychology Today by Stanley Coren Ph.D., F.R.S.C. states exactly that premise, and for the very same reasons that SAD affects us. The Circadian Rhythms, along with their production of melatonin and serotonin is thrown off. Seasonal Affective Disorder is estimated to affect 25% of dogs and 33% of cats. Those pets affected may be poorly behaved due to their own crankiness.

While you may not be able to control Mother Nature, you can make lighting changes to a shop to compensate. The case for letting natural sunlight into your shop comes from the April/June 2012 issue of Dermato-Endocrinology. The study reports that natural sunlight increases production of Vitamin D and the happy hormones such as serotonin and oxytocin, as well as provides numerous other health benefits. Another plus to sunlight is that it is a free resource. The flip side to allowing sunlight to pass through glass is that it heats the air. In the winter, that may

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be all right, but in warmer weather, it can be deadly! An air conditioner large enough for your shop is necessary to prevent heatstroke for the groomers as well as the pets in your care. In addition, installing sun glare films on windows may significantly reduce the amount of harmful UV rays and diminish glare, while allowing the natural sunlight to fill your establishment.

There are five choices when it comes to bulb type: 1.

Natural or full spectrum: This light spans the full visual spectrum, similar to that of the sun. You still get the benefits of sunlight without heating up your space or adding UV rays and sun glare. They are available in a wide variety of bulb shapes including most fluorescent fixtures. Incandescent lights: It is close to full spectrum, but not quite. Neither full spectrum nor incandescent bulbs are energy efficient.

Fluorescent lighting: They have a very limited visual spectrum. They contain mercury, which is hard to recycle and dispose of. Mercury is toxic to just about every organ and system in the body. Most curbside garbage pickup, whether private or municipal, may not accept used fluorescent bulbs. Some municipalities have a specific day to dispose of them. Home Depot and Lowes will take your unbroken bulbs. Fluorescent light also flickers. This flickering may cause migraines, eyestrain, headaches, and interferes with your Circadian Rhythm. The problem with fluorescent lighting is that these bulbs can affect a yearlong “seasonal affective disorder” scenario. It is not the same as daylight, which throws off your melatonin and serotonin production.

LED or light emitting diodes: Red LEDs are made from aluminum gallium arsenide. There is no real research on any health effects on people. However, there are studies that link red LEDS to chronic and acute toxicity of the kidney, lung, and reproductive organs in animals. Blue LEDs may damage the retina of people who are already prone to eye problems. White LEDs are not known to cause any health concerns.

Halogen lights: They emit ultraviolet radiation similar to fluorescent and should be covered with a fixture at all times.

By replacing the fluorescent and halogen bulbs with either incandescent, white LED, or full spectrum lighting may help reduce the effects of a disrupted Circadian Rhythm resulting in happier, healthier groomers, as well as the pets we groom. ✂

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Exciting 8.5” x 11” four-page newsletter becomes your OWN personal Salon Newsletter!

Save 15% on your next order with our Standing Order Program! No obligation to future purchases. Cancel anytime.

These four-page newsletters contain grooming and health information, stories, and cartoons that present a professional image to your community. Give them at each appointment. Groom-O-Grams encourage better home care and more frequent appointments.

AVAILABLE IN PACKS OF 25 TO 2500! Barkleigh Productions, Inc. barkleigh.com • barkleighstore.com • (717) 691-3388

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Call (717) 691-3388 ext 220 to place a Classified. Rates: 25 words or less – $50.00. Each additional word – $2.00 each. Classified ads must be prepaid. Call for issue deadlines. Agency Discounts Do Not Apply.

Clipper repair #10 plus parts. Mail-in service has 48 hour turnaround, $5.00 RETURN SHIPPING ALL ORDERS, each order gets a CD_ROM and tip sheet. Website has all information. Est. 1995. Northern Tails Sharpening Inc, Mobile AL Call 251-232-5353 www.northerntails.com

“YOU NOW HAVE A BETTER CHOICE” We are groomers of 30+ years. Website has FREE videos and articles on equipment care. Steel Blades $5.00, Ceramic $6.00, Regular shears $5.00, convex $10. Certified for many shear brands. WAHL 5-N-1 blades refurbished (new parts, not sharpened) $10.

25 Years!

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om w fr e N

GENERAL PET RELEASE FORM

MATTED PET

R EASE FORM CAGE DRYEREL RELEASE FORM

Date

Pet Name

Your Pet is IMPORTANT to Us! Date

Because that Your Pet is IMPORTANT toandUs! well being, we want to assure you

we care about your pet’s safety

your pet is The health, safety and comfort of in conversations We also believe in including you about the care of your pet. more The use of a cage dryer is safer and your dog, we comfortable for some dogs. For We will recommend the use of a cage dryer.

us. will be made to make your important effort every to pet’s visit as pleasant as possible. Because your pet is severely tangled injury, stress and or matted, it is at greater risk of However, trauma. All precautions will be taken. or after problems occasionally arise, during irritation and mental or grooming, such as nicks, clipper

when adhere to the following safe practices physical stress. the dryer is in use: request your permission to In the best interest of your pet, we • Dryers must have working temperature should it become necessary. obtain immediate veterinary treatment gauges and timers. for cage drying will be used. to • Only equipment manufactured this grooming establishment I hereby grant permission to be followed. for my pet at my expense. • Manufacturer instructions will treatment veterinary obtain emergency during will be properly monitored. have a greater chance of injury • Dogs drying in a cage dryer Also, realizing that matted pets a cage dryer to be used. establishment responsible for • Owner must give consent for grooming, I will not hold this grooming

Pet Name

Date

Your Pet is IMPORTANT to Us! Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your pet’s visit as pleasant as possible. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary.

I hereby grant permission to this grooming establishment to obtain emergency veterinary treatment for my pet at my expense.

accident or injury to my pet.

I hereby

establishment to grant permission to this grooming

comfortable drying of my dog. use a cage dryer for the safe and Owner Name

Celebrating

BUSINESS FOR SALE

BLADES & SHARPENING

Pet Name

in paradise. Great clientele. 2 Vans, super busy, 2 part time groomers want to stay w/ business. Plenty of room for growth. Owner wants to retire $90K 928-486-8848 or email iwsjwp@yahoo.com

Owner Name

Sharp. art. Stay Work Sm

(1991 – 2016)

Precise Cut Shears

Full Full Service Service Sharpening Sharpening & & Repair Repair

120 Fourth Street • Mt. Wolf, PA 17347 (717) 266-7348 • (888) 742-7745 info@precisionsharp.com

www.precisionsharp.com

Same Message, SENIORNPE EWT Style. RELEASE FORM Pet Name

Date

Your Pet is IMPORTANT to Us! Because we care about your pet’s safety and well being, we want to assure you that every effort will be made to make your senior pet’s visit as pleasant as possible.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.

In the best interest of your pet, we request your permission to obtain immediate veterinary treatment should it become necessary. I hereby grant permission to this

grooming establishment to

obtain emergency veterinary treatment for my pet at my expense. Also, realizing that aged pets have a greater chance of injury during grooming, I will not hold this grooming establishment responsible for accident or injury to my pet.

Owner Name

Signature

Owner Name Signature

Inc. • 717.691.3388

.com

Inc. • 717.691.3388 • www.barkleigh

• www.barkleigh.com

Inc. • 717.691.3388 • www.barkleigh

.com

CHECK OUT THE LATEST LINE OF RELEASE FORMS Stock up at the Barkleigh Booth or shop online at www.barkleighstore.com

Groomer to Groomer • Vol 35 Ed 10 • October 2016

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Klip Kards

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ARE YOUR CLIENT FILES A DISASTER? These client index cards will stand up against the daily abuse of any active grooming salon and will provide you with basic information on your grooming client. Track injuries, sensitive areas, medical problems, services, and more! AVAILABLE IN PACKS OF 100, 500, or 1000!

EXTENDERS STAPLED TO YOUR FILLED KLIP KARD ADD MORE RECORD SPACE! Barkleigh Productions, Inc. barkleigh.com • barkleighstore.com • (717) 691-3388

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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GOT NEW PRODUCTS YOU WANT TO SHARE WITH OUR READERS?

TELL US ABOUT IT! CONTACT JAMES@BARKLEIGH.COM TO BE FEATURED IN THE "PRODUCT NEWS" SECTION

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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SCAREDY CUT® SILENT, NONVIBRATING AND GENTLE TRIMMER FOR PETS The Scaredy Cut® eightpiece Pet Grooming Kit replaces electric clippers with scissors guarded by an attached comb. This low-tech solution is simple and silent, and great for pets who are bothered by electric clippers. The kit includes seven attachment combs for a variety of lengths, removable gel finger inserts for a custom fit, and a tension adjustment knob & serrated blade. Available in pink and blue and is proudly assembled in the U.S.A. with a 2 year refund and lifetime replacement. www.scaredycut.com

RELIABLE GROOMING SYSTEM FOR NATURAL SHAMPOO

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PET BOARDING & DAYCARE EXPO WEST 5/1/2017 — 5/4/2017 Burbank CA (717) 691-3388 info@barkleigh.com www.pbdwest.com

SUPERZOO 7/24/2017 — 7/26/2017 Las Vegas NV info@superzoo.org www.superzoo.org

GROOM EXPO WEST 02/16/2017 — 02/19/2017 Pasadena, CA (717) 691-3388 info@barkleigh.com www.groomexpowest.com

FLORIDA THE NDGAA FUN IN THE SUN 2016 10/28/2016 – 10/30/2016 Orlando, FL (724) 962-2711 ndga@nationaldoggroomers.com www.ndgaa.com PET PRO CRUISE 2017 1/8/2017 - 1/15/2017 Canaveral, FL (321) 368-6622 cruisinglady@ymail.com www.barkleigh.com GROOM BOAT CRUISE 2017 1/28/2017 - 2/4/2017 Canaveral, FL (321) 368-6622 cruisinglady@ymail.com www.barkleigh.com

GEORGIA ATLANTA PET FAIR 3/9/2017 – 3/12/2017 Atlanta, GA info@atlantapetfair.org www.atlantapetfair.org

ILLINOIS ALL AMERICAN GROOMING SHOW 8/10/2017 — 8/13/2017 Wheeling, IL (717) 691-3388 info@barkleigh.com www.aagroom.com

NEW JERSEY INTERGROOM 4/6/2017 —4/9/2017 Somerset NJ (201) 896-0500 www.intergroom.com WORLD DOG EXPO 6/9/2017 —6/11/2017 Secaucus NJ info@worldexpo.dog www.worldexpo.dog

OHIO PETQUEST 6/22/2017 — 6/25/2017 Wilmington OH (717) 691-3388 info@barkleigh.com www.pqgroom.com

PENNSYLVANIA GROOM EXPO 9/14/2017 — 9/17/2017 Hershey PA (717) 691-3388 info@barkleigh.com www.groomexpo.com PET BOARDING & DAYCARE EXPO

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WASHINGTON NORTHWEST GROOMING SHOW

4/20/2017 — 4/23/2017 Tacoma WA (717) 691-3388 info@barkleigh.com www.nwgroom.com

TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM

EVENTS GROOM TEXAS AT THE HOUSTON WORLD SERIES OF DOG SHOWS

July 2017 Houston TX PET BOARDING & DAYCARE EXPO

11/13/2016 - 11/16/2016 Hershey PA PET PRO CRUISE 2017

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1/28/2017 - 2/4/2017 Canaveral FL GROOM EXPO WEST

02/16/2017 - 02/19/2017 Pasadena CA NORTHWEST GROOMING SHOW

4/20/2017 — 4/23/2017 Tacoma WA PET BOARDING & DAYCARE EXPO WEST

5/1/2017 — 5/4/2017 Burbank CA WORLD DOG EXPO

6/9/2017 — 6/11/2017 New York City Area PETQUEST

6/22/2017 — 6/25/2017 Wilmington OH ALL AMERICAN GROOMING SHOW

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GROOM EXPO

Groomer to Groomer • Vol 35 Ed 10 • October 2016

T H E B R A N D Y O U C A N T R U S T. . .

t e WHERE THE P^ WORLD

GOES TO LOOK GOOD

Coco & Bella

1- 8 0 0 - P R O W A H L

Groomer to Groomer • Vol 35 Ed 10 • October 2016

w w w.w a hla nim al.c o m

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Groomer to Groomer • Vol 35 Ed 10 • October 2016

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