In the Know
VOLUME 1 ISSUE 14
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. Thomas A Edison
Dear Readers,
SPE CI AL POINTS OF INTEREST:
Bright Ideas
A note from Bernard
Message from Mary
Competitions
Staff News
Work News
Extra Mile Award
FunZone
What's Cooking
Notice board
The Social Committee
Charity
I am pleased to publish our 2nd edition of Grosvenor in the Know for 2015. As always, Thank You all for your contributions and very positive feedback. Every quarter I get new suggestions and contributions which makes the magazine so much more personal to its readers so please do continue to send in your good news, achievements, articles, opinions and ideas because without you, ITK doesn't work. We have also set up a new email address for your ’In the Know’ submissions. newsletter@grosvenorservices.com so If you have anything you would like featured please email the new address and I would be happy to include it in our next edition. Thank you all again for your continued feedback and support! Happy reading!
Marianne x
June 2015 Think outside the Box is a new feature where every quarter we will feature 3 genius bright Ideas, suggestions and inventions using every day house hold items. [Left] Personalised Bathroom cubes: Great for all the family. Create a personal cube / shelf for each member of the family
[Right] Bathroom tidy / under the sink tidy. Remove the clutter from under the sink by hanging a door tidy inside your sink space.
[Left] This whisk candleholder is a really cute decoration for any kitchen
If you have a bright idea or suggestion please do send it in for the next edition.
Hello Everyone, I hope everyone is enjoying the start to the summer albeit better weather would be good. The first half of the year is complete and much has happened so far in 2015.The business is growing profitably in many of its service businesses. I am delighted to mentioned that we have retained the M&S and Debenhams accounts for a further contract Term. This is a testimony to the hard work and quality of service everyone involved in these accounts has provided on a consistent basis. In the recent quarter we have commenced additional locations for Amazon now spanning both Ireland and the UK. We are about to commence a major security contract in Ireland with Henkel. Our M&E services is also developing well in the UK. In order to meet the strategic and evolving needs of the business. The Board has decided to make changes to the existing leadership structure including reporting lines with effect from 01 June 2015. Joe Walsh is to transition to the role of Commercial Director with full responsibility for business development, marketing, sales and strategic integration of our service offerings. Joe will maintain oversight of the cleaning division until a new Business Unit Director – Cleaning Services is appointed. The role will be advertised internally and externally. We are enhancing our service offering, and have recently introduced a new Technology Services business, headed up by Ian. Ian Campbell Business Unit Director – Technology Services, Joe Walsh Commercial Director and Jon Clontz BUD USA will report to Ben McCauley. Ben retains a leadership role with the US business which is evolving and changing too. Martin Rackstraw BUD – Security and Ken Allsobrook BUD–FM and the new BUD – Cleaning Services will report to me. George Parish is appointed to the new role of Business Improvement Director and will take on responsibility for procurement and Supply chain as well as his existing HSEQ accountabilities. Mary Horgan remains in her position as HR Director and Eamonn Duignan in his role as Finance Director . I wish each member of this team success in leading Grosvenor Services to greater achievements in the future. The business is developing with a range of service offerings. Our aim is to provide an excellent service in each service, be it cleaning, security, Facility services or Technology services. We are in a position to offer the client an individual specialised service or a high quality bundled service. Our goal is to be to be an international leader in Facility services delivering long term value to our customers, employees and shareholders. We want to be a trusted partner to our clients providing exceptional services through committed people. Thank you all for your continued hard work and commitment in helping to make our goals a reality.
Bernard Mc Cauley Group Managing Director
Mary talks about the performance review challenge.
Mary Horgan, HR Director
With June here (or what passes for summer on these islands), this means we have already completed the first quarter of the business year. This was also the period when we asked all our managers and supervisors to spend time reviewing your own performance and that of the people who work on your team. Some people dread the idea of the performance review. And it does not seem to matter whether you are the manager, the supervisor or the team member. Somehow the very mention of performance appraisal fills people with dread.
My question then is: have you spent the time to sit down with your boss and with your team members to discuss your work performance? My guess is that some people will read this and say: “Oh but I was so busy and we postponed the appraisal meeting but we will get around to it”. And yet what could be more important or natural? Surely all of us want to know how we are doing? Maybe some of us conjure up images of TV programmes like ‘The X Factor’ or ‘Britain’s got Talent’ and we think “that was a bit harsh!” or “poor guy, he really was awful” or “ what a woeful performance that was”. Or we think,” I don’t want to crush the guy by telling him he was bad!”. In fact I think at work we spend a lot of time avoiding anything that might seem vaguely unpleasant. But of course by performance appraisal avoidance, we also miss out on the opportunity for acknowledgement and coaching too. At work, we somehow hate the idea of being the judge or the contestant! We think of our own review and we tell ourselves: “I don’t need my boss behaving like Simon Cowell and telling me I was awful!” Then on the other hand everyone loves some praise and recognition for a job well done and sometimes the only opportunity people get to hear that is at the performance review. That should not be the case, of course, as we should all ensure we are giving out feedback and review on an ongoing basis. Okay then, so your boss is no Simon Cowell or Sharon Osborne! And maybe you are no Sam Bailey or your team is not going to reach global fame like One Direction, but you come to work every day and you do a good job. You want to see your work recognised and an opportunity to talk about your own development and your career and your aspirations. You should then welcome the opportunity to discuss your performance in a quiet session confidentially with your boss. And if you are the manager or supervisor, make sure you prioritise this important time to talk to your team member.
To prepare for your appraisal, you could use the little coaching model called GROW: GOALS – agree what goals you want to achieve? How much influence do I have on my goals? What can I gain or lose if I were to attain my goals? REALITY - what is happening now? What are the barriers? What have you tried already? OPTIONS - what could you do? What are you going to do? How will I overcome barriers? WHAT / WILL – what are you going to do? When are you going to do it? What support do you need? This little model works well for reviewing any part of your life not just your work performance and if you are prepared, your time talking to your boss or your team member will be very fruitful. With so much of our time taken up with work, it makes sense that we should want to ensure we are making the very most of it. Steve Jobs once said: “Don’t live your life living someone else’s life!”
Be true to yourself, do a little preparation and make the most of that performance appraisal! If your boss is the one delaying the moment, make sure you ask for that time. It is your opportunity and most people find it is more pleasant than they expected!
Our News Meet Nora Beth Clifford Born on 30/4/5 at 6:14am. Weighing 9.5lbs. Congratulations to Mark Clifford and his partner Kelly Liggett
Alan Wibby wishing him well after his operation. Mercy Doughan recovering in hospital in Croydon Terence Hallett, wishing him well on his recovery from all at P &G Cobalt. Victoria Errington recovering after suffering a stroke from all at P&G Cobalt. We just wanted you to know we are thinking of you and sending you our best wishes
Farewell to... On behalf of the management team and colleagues at Grosvenor Services, we want to express our gratitude to all of you for your contribution and commitment over the years. We would like to wish you all the very best in your future endeavours. Catherine Mc Menamin
[Pictured left] Catherine McMenamin. [Pictured right] Catherine and the team from the midlands west—Dympna, Ann, Geraldine and Bernadette celebrate her farewell.
Carlos Lages
Emma Long A note from Emma: Hi all, Just a quick note to say thank you to everyone who I’ve been lucky enough to work with over the past year and a half. I’ve really enjoyed my time in Grosvenor Services and Charter Security. It has been a pleasure. Wishing you all, all the best in the future. Emma
Carlos has asked to pass on a big thank you to all who have supported him and he wishes every success to the team for the growth plans for business success.
Welcome Aboard!
We would like to take this opportunity to welcome all of our new colleagues to Grosvenor
< John McPhee joining us from San Francisco for 6 weeks. He is doing a Business Degree from Bolder Colorado. During his time with us, he will be gaining an understanding of numerous departments, including Systems, Security, HR, IT & HSEQ
Mark Trotman Office Manager Grosvenor Corporate Security / Charter Security
Fiona Kelly Accountant Grosvenor FM
Richard Lindsell Ops Manager Grosvenor Corporate Security / Charter Security
Party in the car park
A massive thanks to everyone who took part in the Party in the Car Park on Friday 29th May. I think everyone will agree we had a really great afternoon.
We had a great turnout for the day followed by an evening celebration in The Goat Pub all of which was thoroughly enjoyed by all. For the party in the park we will had a Grand Prix style mix of events / activities with teams competing for the top spot. The Gladiator Dual The Sumo Ring Penalty Shoot Out and The Eliminator Well done to everyone who participated but credit to the winners of the Grand Prix—The Finance Team (Noeleen Davies, Lorraine Smyth, Brian Oliver and Clare Cusack) and in second place Irish Payroll (Caroline Hollywood, Kieran McCarthy, Tina Kelly and Mags McGirl). A massive thank you and well done to Bernard McCauley (GMD) who won fasted lap in the eliminator ...by a country mile!! [right] The Gladiator dual pen and The dreaded ‘Eliminator’
[left] The Payroll team go ….face to face?? In sumo.
[above] 3 of ‘The finance Fantastic 4’ air out their capes [below] Conor & Alex camouflage up
[below] HR Dual it out
Above Bernard McCauley holds up his trophy for fastest lap while warming up after a splash [pictured right]
Charity Well done to all who took part in the Pieta House ‘Darkness into light’ 5k run on Sat 9th May at 4am. Thousands of people across nearly 40 locations arose in the middle of the night to take on the 5km challenge in aid of Pieta House, the centre for the prevention of suicide and self-harm. Darkness Into Light is very much about hope and hope is something Pieta House endeavour to give each person who comes to them in their time of need. They endeavour to help them feel more hopeful about the future as they continue to tackle the grave issue of suicide and self-harm in Ireland. <Sheila MacDonald, who completed the run in Marley Park, Dublin
[From left to right] Lorraine Smyth, Marianne Lambert & Shree McKeever who completed the run in Bray, Co. Wicklow
Well Done Sheila
[above] Brian and Laura Presenting the Make a Wish Foundation with €1000
Sheila Mac Donald would like to thank everyone who sponsored her for the VHI Women's Mini Marathon which she took part in for Debra Ireland. Debra Ireland is a national Irish charity, established to provide support services to patients and families living with the debilitating skin condition epidermolysis bullosa (EB)
Work News
P&G HRSS Move A day in the life of P&G, a long day mind!
We moved HRSS (Human Resources Services and Solutions) from 2nd floor C12A to ground floor C12 on 6th June. This was a 28 person move. We all needed to make sure the office was ready so they could move. This is part and parcel of our job here. This comprised of making sure each desk had a live-Land line. We cabled up each desk for this. Storage units were specifically provided to ensure the safe and secure movement of their belongings, furniture and documents. The storage units were switched around to suit their needs. All of the team, cleaners and porters, supported in the office move, the success being that P&G co-workers are ready for the next date of work. A great deal of planning and preparation was put in place to support this P&G move and enable staff to move to the new building without undue stress. An external company provided the main move from one building to the next as we directed them from and to the correct location. This is one of 483 individual moves scheduled from February to September 2015 relating to the two buildings pictured. Keith Irving AV/Facilities, Grosvenor FM
Well Done to... Jean Fowkes, supervisor at Debenhams Derby. Jean was awarded Debenhams Employee of the month for her commitment and hard work in ensuring that the store cleaning standards were of a super standard for the recent model store judging. Itâ&#x20AC;&#x2122;s always gratifying when a member of the Grosvenor team is rewarded in this way and I feel that it shows the excellent working relationships our teams have with Debenhams management.
Thank you from JLL / P&G Cobalt Well done to our team at P&G Cobalt who received the following kudos from the client for delivering “impeccable standards” for their OGSM event on 16th June. “I’d like to share with you another wonderful event managed and delivered at Cobalt site by the great partnership between JLL, Grosvenor, Eurest and G4S” “Please see the client compliments below from the Site Director and his Business Assistant who are both WOWed by this event which was delivered to highly professional standards.” Grosvenor - Keith Irving, Lisa Burnip, Robert Howe, Gary Naisbitt, Lee Burnip, Yula Lanha, Kim Storey , Rachel Charlton, Keith McDonald, Liam Evans, Howard Greagsby, David Sharpe. “Please can I a send a rather huge
thank you to all and your teams and all involved and your hard work and super efficiency on today’s Annual FSS OGSM event. I am very grateful for all the time and support you have given me throughout it all over the last few months :) ” Ann Marie Barton Business Assistant GBS FSS
“I’d like to also add my thanks to you all for delivering such a high
class internal event yesterday! The organization was excellent, the room set up in record time, the food great, the live support super…and all is back to normal as it should be for today J Being able to hold this Deployment in house saves money for P&G and is far more productive too – so thanks for making it happen with such excellence. Well done and THANKS!” Alex Buckthorp NCL Site Leader & Europe FSS Finance Director
P&G NIC Carpet Buffing Workshop Staff from P&G NIC, Newcastle, being instructed by RJN on carpet buffing. (Dawn and Darren), May 2015.
Following an unprecedentedly large response to the survey regarding Occupational First Aid. I am pleased to announce that we will be rolling out 3 (1 day courses) in Occupational First Aid in the coming months [in Ireland initially] for anyone who would like to attend. UK courses will be held later in the year. While this course is not formally recognized externally, it will cover all topics and areas of Occupational First Aid to the FETAC Level 5 standard and will be certified by Grosvenor. At this stage the course will be a 1 day course consisting of theory, practical work and a short assessment. The course will start at 9am sharp – 5 / 5.30pm. As places are extremely limited, we require all who wish to attend one of the 3 courses to book their place on the course via the following link. http://doodle.com/cn6e3hk7zh76qmzi If in the future you need to cancel your place on the course you can do so but please do advise me asap as your space will be reallocated We will be running 3 Occupational First Aid (OFA) - 1 day courses Course Dates: Wednesday 22nd July 2015 Thursday 23rd July 2015 Wednesday 19th Aug
The team in at Bicester Village who attributed towards the village being awarded the BPA (British Parking Association) Park Mark Certificate “Safer Parking” for their car parks. This certificate was awarded to Bicester Village by the BPA following an onsite visit with the BPA and Thames Valley Police. The award looks at historical data from the Police and also a physical review of not only the standards and housekeeping, but the processes and logistics of how they operate our car parks. All of which have been highly commended. Note from Adrian Carr—” I just wanted to pass on my thanks to you and your teams for all of your hard work and efforts in delivering consistently great standards in the car parks. It is all part of delivering a world class experience to our visitors”
3 days in the life of This article was written by Melissa, who worked with the Grosvenor Cleaning team on a 3 day trial in IKEA Croydon. Melissa works with our supplier RJN Chemicals and opted to take part in this trial to get an insight and gain some invaluable experience for RJN. Day One Upon entering the site I was very much in awe of the task at hand for Elsie and her team. I am no stranger to Ikea, but I have never seen the store look so big and I wondered how the cleaning operatives could handle such a challenge. I also wondered how on earth they managed not to get lost! Elsie seemed to move around the site with ease, navigating through what looked to me like random passage ways leading through the store. At a first glance it was clear the lengths the team go to in order to keep the store looking pristine; even following the weekend rush it seemed to be holding up well. It then became very apparent to me how and why this all works. Elsie! This is quite an operation that she has running here. The time slots, the management of the staff and the various different areas of the store, and she does it all with a smile on her face and a laugh so infectious you can't help but instantly warm to her. It's so obvious that she has an experienced team behind her, with everyone strategically placed work commences at 6am. As Elsie guided me through the store I very much admired the relationship she has with her staff. She knew what was supposed to be going on and where, and yet it was clear that her staff still found her friendly and approachable. Elsie and I discussed an audit that had recently taken place, and it was very apparent that a lot of time, effort and care had gone into making sure the store was at its best. Elsie raved about the support she had gotten from her team, it's clear that they really do take pride in what they are doing as a team. Walking around the store for a few hours and getting to grips with the different areas I can very much appreciate the amount of work it must have taken to prepare for that audit. I was lucky enough to get a full tour of the store from the eyes of the Grosvenor workers. Dipping in and out of the various doors we arrived at the restaurant kitchens. I had no idea that their work extended to these areas of the store! As soon as you walked in you could feel the heat and see the mass of duties that awaited the pot wash team. But sure enough a lady appeared, with a smile on her face ready for the day ahead. Elsie informed me that she was no less than 75 years of age, and stronger than most. I was astonished! I mean the heat alone would have overcome some, but what really brought it home for me was how physically demanding these roles can be. Ikea is such a huge site being on your feet and walking around the site can be enough, let alone the duties of the roles themselves. With my tour and induction complete, I was left to ponder what lay in store for me on day two. Day Two It was all hands on deck today as Elsie explained that they were two people down; she was having to perform quite a juggling act. As we all know the same standard of cleaning still needed to be upheld, but they had less bodies! How would it work? Well luckily they had an extra pair of hands in site. Now I canâ&#x20AC;&#x2122;t say that it was like for like cover, as they had unknowingly recruited a very inexperienced member. However what I lacked in experience I more than made up for with enthusiasm and team spirit! Ready and raring to pitch in my first task was the pesky carpet. As a customer it is something that I had passed many a time, something I had never even noticed, but I was definitely seeing it now! It may seem like a simple enough job, after all I have been hovering at home for many years! I donâ&#x20AC;&#x2122;t however have to contend with such a high number of people crossing my doorway on a daily basis. The carpet of course is heavy duty, as it would need to be; thus making it even harder to clean! Trying to contend with the chewing gum, which had almost become one with the carpet; and the various other foreign entities that had decided to imbed themselves within!
Already I felt that I was letting the side down. Why on earth was a task that would have taken me five minutes at home taking me so long? Elsie did explain that the lady who normal performs this task struggles with it on a daily basis. I felt a little better; however I was still not satisfied. There is nothing worse than putting time and effort into a task and feeling like the results just aren’t up to standard. I ploughed on! I was never one to shy away from a challenge and I didn’t intend on being defeated now. “Carpet down” I said, “what the next job”? I was moved on to my next job, which is how I have now come to refer to Ikea as ‘the land of a thousand mirrors’. Mirrors, mirrors everywhere! Every corner you turn, then there’s the wardrobes and let’s not forget the bedroom section. Along with the mirrors of course are the lovely handprints of inquisitive customers, big and small. It dawned on me by about fifteenth mirror, that cleaning Ikea is like cleaning dozens of houses from top to bottom, and that doesn’t even included other areas such as the canteen, restrooms and warehouse! Such a monumental job, I was still stunned at the fact that Elsie and her team manage to do what they do. Day Three My final day on site, and I had a new found sense of respect and admiration for the work the team do here and how they do it. We were back to being fully staffed, so that relieved some pressure off of the team. Elsie and I reflected again on the audit that had recently taken place, and she explained how supportive her team had been, offering to stay later, help cover other areas and how they had really pulled together to get the result. The fact that she has been able to build this kind of relationship with her staff I found really commendable. The task at hand here is so huge and it would be easy to buckle under the pressure and in turn take it out on one another, but you could feel the real sense of team here. I asked Elsie if she had found it easy to foster this relationship with her team and she remarked that it was all about respect, saying that “If you respect and value your members, you will get the best out of them”. Something else Elsie had said really stuck with me, “if you work from the heart you will get the results”. Elsie explained that she had said this to her members, and you could tell! You could see it in every single one of them. This is a site that is dependent on the support and strength of the team, if one person under performs this will undoubtedly have an effect on the rest. Elsie also touched upon the support she receives from the management team, both at Grosvenor and Ikea. It made me so happy to hear that the team are so well supported and appreciated by their employers and the client, as having seen what they do first hand I had nothing but respect for them all. I have come away from this experience looking at this site so differently! As I said before I am definitely no stranger to Ikea, but now seeing the work that goes into getting it to look how it does, I can’t help but see it in a new light! I would like to thank Elsie and her team, for being so welcoming and allowing me to be part of their world for a few days, I would also like to thank Grosvenor for giving me this amazing eye opening opportunity. Written by Melissa RJN Chemicals
Its PICNIC TIME…. So here's a couple of picnic treats certain to impress…
Chest of Sandwiches This is the ultimate picnic recipe. You slice and open the top of a loaf of bread, like a treasure chest, then cut the inside out, slice the inside piece and make layers of sandwiches, then refill the 'chest' crust of the loaf with all the sandwiches, close the lid, and, hey presto: you will dazzle everyone with your picnic prowess! To make the chest of sandwiches, you need to cut a 'brick' of bread from the inside of the loaf. When you're finished, you'll be left with a rectangular 'brick' of crustless bread (with which you can make the sandwiches) and a hollowed-out loaf (the chest). First, you'll need to cut the bottom of the loaf away from the crust. To do this, insert a bread knife into one long side of the loaf, just above the base. Push the knife through the bread, but don't allow the knife to pierce the crust on the far side. Without making the cut through where the knife was inserted any bigger, work the knife, in an arc shape, inside the loaf, then pull the knife out. Next, make the lid of the chest by cutting through one of the top long sides of the loaf and both short sides - leave one long side uncut to act as a hinge. When you open the lid, if it looks to be in danger of falling off, keep it propped up from behind with a couple of jars or something similar. Finally, with the lid open, cut the bread away from the four sides, just inside the crust, cutting down to within 1cm (about ½in) of the bottom crust. Carefully ease the 'brick' of bread out - it should leave an empty chest behind. Cut this 'brick' of bread into four long horizontal slices, and make two long sandwiches using the softened butter and the fillings of your choice. Cut each long sandwich into 4 or 5 smaller sandwiches, press them together firmly, then put them back into the chest. Close the top of the chest with the lid and wrap the chest in cling film - don't worry if it gapes slightly, this is because of the extra bulk of the sandwich fillings. The sandwiches will keep well like this throughout the day, as long as there's nothing soggy, such as tomato, in them.
Chewy Choc Chip Cookies: 1 cup butter
Chocolate Cookie S’mores Method
1 cup brown sugar, packed 1 cup sugar 2 eggs 1 tablespoon vanilla 3 cups flour ½ cup quick-cooking oats 1 teaspoon sea salt
¾ teaspoon baking soda 1½ cups chocolate chips 1 bag of marshmallows Optional Mars bars [to melt into centre]
Preheat oven to 180º C [350º F]. Cream butter then add sugars and mix until light and fluffy. Add eggs and vanilla. Mix until well-combined. Add flour, oats, sea salt, and baking soda to butter mixture. Mix well and then stir in chocolate chips. Scoop chocolate chip cookie dough onto a cookie sheet spacing well apart to allow room for the cookie to spread lightly. Bake for about 8 minutes or until lightly browned.
Knowing Me, Knowing you With Shree McKeever, EA to Bernard McCauley How long have you worked in the company?
9.5 Years
What did you want to be when you were little?
Teacher
If you could describe yourself in 2 words what words would you use?
Honest & Loyal
If you could be a fictional character who would you be?
Belle (from Beauty & the Beast)
Who would you get to play you in a movie about your life?
Anne Hathaway
If you could be anywhere in the world right now?
On the beach in Puerto Rico
A picture that describes youâ&#x20AC;Ś.
Colorful!
Fun Zone Shree McKeever
Congratulations to Shree, our final winner of the ArrowWord competition. Answers to March 2015 ArrowWord below.
Its time to get artsy folks… ArrowWord has been replaced with a new competition… a quarterly Photo competition. Every quarter we will choose a winning photo to win a One4All voucher worth either €50, $50 or £50. Im really pleased to say this competition is open to everyone group wide (in Ireland, UK and USA). So go get snap happy folks! To be in with a chance to win, all you have to do is send your photos to us at newsletter@grosvenorservices.com
Extra Mile Award Congratulations and Well Done !! to all of our Extra Mile Award Winners. Thank you for your hard efforts and keep up the good work. March: Linda Fowler & Andy Allen (Ops Management UK) Lisa Burnip & June Wilkes (P&G Team) Damian Casey (Stores, Dublin Richard Taylor (M&S Malone) April & May: Lisa Halligan (Accounts Receivable Ireland) Sarah Heaney (Debenhams Craigavon) Deirdre Doyle (Penneys Clonmel Sharon Mason (P&G Newcastle)
Well done to all who were nominated & Thanks for your hard work!
Find Us Head Office Ireland (Dublin):64C Heather Road, Sandyford Ind Estate, Dublin 18, Ire Phone: +353 1 295 4866 Fax: +353 1 2954301 Email: ireland@grosvenorservices.com
Send all of your articles, competition entries, feedback, comments and suggestions to us at the new email address newsletter @grosvenorservices.com
Dublin Stores / Training Centre Ireland:Unit C2, 14 Magna Business Park, City West, Dublin 24, Ire Phone: +353 1 421 5082
Athlone / Midlands Office:Magazine Road, Athlone, Co.Westmeath, Ire Phone: +353 906 490 748
Obituary—In memory Mariano Alves Mariano passed away on the 13th April 2015 following a short illness. Mariano was a valid member of the team at Bicester Village. He was a very popular member of the team who always welcomed everyone with open arms. Mariano will be missed terribly by his many colleagues and friends and the whole team at Bicester Village. May he Rest in Peace .
In this edition of ‘In The Know’ we remember those who passed away, the family and friends of the deceased, and those injured in the recent Berkeley balcony tragedy (California, USA). Ar dheis Dé go raibh a anam
Cork Office:Ground Floor, Unit 28, East Gate Drive, Little Island, Cork, Ire Phone: +353 21 435 5112
Belfast OfficeGround Floor, Unit 4, Building 9, Citylink Business Park, Belfast, BT12 4HQ Phone: +353 906 490 748
Head Office UK (Skegness) The Lodge, 10 Algitha Road, Skegness, Lincolnshire, PE25 2AG, UK Phone: +353 1 421 5082
UK StoresUnit 3, Hardwick Court, Alford, Lincolnshire, LN13 9JE Phone: +44 1507 466 388
Birmingham OfficeQuattro House, The Courtyard, Roman Way, Birmingham, B46 1HQ Phone: +44 121 366 0560