In the Know
VOLUME 1 ISSUE 18
SPE CI AL POINTS OF INTEREST:
Bright Ideas
A note from Bernard
Message from Mary
Competitions
Staff News
Work News
Extra Mile Award
FunZone
Notice board
The Social Committee
Charity
Earn your clients trust and their loyalty will follow
Dear Readers, I am pleased to publish our 2nd edition of Grosvenor in the Know for 2016—now into its 5th year. As always, Thank You all for your contributions, articles, good news stories and very positive feedback relating to the magazine. Please do continue to send in your good news, achievements, articles, opinions and ideas because without you, ITK doesn't work. If you have anything you would like featured please email me and I would be happy to include it in our next edition. Thank you all again for your continued feedback and support! Happy reading!
Marianne x
Riddle me this.. I can run but I never walk, I have a mouth but I never talk, I have a bed but never sleep… what am I?
June 2016 Think outside the Box is a new feature where every quarter we will feature 3 genius bright Ideas, suggestions and inventions using every day house hold items.
[Right] Wall Decor: Restore old picture frames by painting them and hanging them on the wall to make a matching wall feature.
[Left] give an old dolls house a new lease of life in the garden as a bird house
[Right] create pot platers or desk tidies out of old milk / juice cartons
If you have a bright idea or suggestion please do send it in for the next edition.
Hello everyone! I hope everyone is enjoying the start of the summer and the fine weather. The first 6 months of 2016 has seen good profitable growth in many of our service divisions. I am delighted to mention the award of RTE contract in this quarter. This renews the relationship we have had with this client since 1984. We extended our present contractual relationship with Paddy Power with the commencement of over 300 locations throughout the UK. This has been a challenging mobilisation and has posed a number of difficulties to achieve the service level required. It is a huge credit to all involved to have turned things around to deliver in a satisfactory way. Thank you for all your efforts. We are continuing with our customer service training which provides added value for our clients and their customers. We can as a business greatly assist our clients in increasing our awareness, in improving the customer experience in our clients premises. This is one a number of training programmes which are running to help our people grow and develop. I am pleased to confirm some significant changes to our organisational structure with two talented executives joining our senior team to strengthen and improve our leadership of the business for the future, seek further growth opportunities to grow the business profitably. Many of you will already have met Stephen Creaner who joined the business in the role of chief operating officer(COO) at the end of April. Stephen heads up all aspects of the operations of the business and will also deputise for me as required. He brings significant multinational experience at senior executive level with specific expertise in facility management. Barry McGrane joined us in April as Finance Director (FD). As an experienced business leader, he led the finance function for 15 years for a large multinational organisation. Barry will also play a key role on the leadership team. Congratulations to George Parish for his leadership which allowed us to win a top award for Excellence in Health and Safety at the recent Facility Management Awards. This Award recognises the outstanding initiatives which George and his team have introduced to the business. I would also like to commend the efforts George and his team are making in offering added value to our clients in the area of health and safety. Well done also to all involved in Kildare village for being nominated for three categories including the client partnership award. The business has an exciting period ahead as we remain focused on our mission to be an international leader in facility services. Leadership and teamwork will be the key to our success and I know I can count on you. Thank you for your continued support and hard work in helping Grosvenor achieve our objectives.
Bernard Mc Cauley Group Managing Director
Our News HUGE Congratulations!!! To Mr & Mrs. Perkins‌.. Congrats to Ann Smith (Area Manager, UK) who has worked for Grosvenor since August 2014 (on the Primark and Paddy Power accounts). As a colleague, Ann is an outstanding Team Player, with a remarkable can-do attitude. Her generosity of spirt and willingness to help anyone and everyone is a credit to her. Ann married Ray Perkins on the 28th May 2016. CONGRATS ANN & RAY!
Work News
Supervisor Training
We have just introduced a new two day Team Development training programme specifically designed to develop the skills of the Grosvenor supervisory team as well as those who have shown the potential for supervisory and management positions in the future. The first course took place on 10th and 11th of May last at our training centre in Magna Park, City West and 9 Grosvenor staff successfully completed the course. There will be three more courses this summer, one each in June, July and August. Pictured right: Our first group with their Instructor Charlie Mernagh. Pictured with their certificates are (left to right) Instructor Charlie Mernagh, Tanya Daniels (M&S Liffey Valley), Vicky Boylan (M&S Liffey Valley), Bernadette Ryan (South Dublin Council), Lisa Kane (Business Support Unit), Tina Kelly (Payroll) Melita Power (Area Manager), Marian Eagers (TopShop Liffey Valley), Cristina Cacovean (M&S, Penneys, Debenhams) and Deirdre John son (HR Officer). Very well done to all. Our second group who completed their 2-day Team Development Training in Magna Park on 15th June last and were presented with their certificates by HR Manager Brian Solan. Pictured below (from left to right) are Brian Solan, Cristophe Bernard, Anne Murphy, Jana Bednarikova, Karen Brackley, Cathy Quinn and Ileana Nasui. The groups instructor, Charlie Mernagh, was very impressed with the performance of this team, who did not know each other before the course, but gelled very well and supported each other in completing the challenging assignments each day. Well done to all of you! We are planning more 2-day Team Development courses starting again in autumn 2016 – anyone who is interested in attending should contact your Area or Operations Manager or email
HR
Manager
Brian
Solan
at
bso-
lan@grosvenorservices.com .The course runs from 0800-1600 on a Tuesday and Wednesday and lunch will be provided. If you are hourly paid you will be paid your normal rate for each day.
Work News Nine supervisors recently completed the second Supervisor Skills training in Magna Park. They all passed with flying colours and were presented with their QQI Level 6 certificates, by GMD Bernard Mc Cauley, at a ceremony in Sandyford on 6th April. Three of the supervisors were unable to attend – Gretta Mowlds, Margaret Gammell and Rafaela Pszybyovicz). If there is someone who you would like to nominate please advise HR. Pictured below: Bernard McCauley (GMD) with Lean Praniene (photo 1), Renata Szymala (photo 2), Claire Quinn (photo 3), Christiana Besteliu (photo 4), Cristina Rusu (photos 5,6) and Marina Galbaza (photo 7)
Pictured above (Left to Right) Bernard McCauley GMD, Instructor Charlie Mernagh, Cristina Rusu, Marina Galbaza, Lena Praniene, Krystyana Besteliu, Claire Quinn and Renata Szymala
FM News FM Accreditation
We have recently received our membership certificate for the Building & Engineering Services Association (attached). This accreditation demonstrates Grosvenor’s competency to deliver Engineering / Hard Services and is a boost for our overall FM capability.
In addition to recently gaining full membership of B&ES by FM we would like to acknowledge a fantastic major refurbishment project taking place in Hemel Hempstead to strip out and install a new state of the art QC laboratory – with all mechanical and electrical services ranging from installation of LEV systems to new AHU’s and Refrigeration / Air Conditioning across the newly modified areas. All structural and aesthetic elements (new flooring, partitioning, walls, decor, finishes and new cold temp store etc.) are also being carried out and managed by Grosvenor Services following a successful central Henkel Procurement process in December 2015. The scheme is progressing extremely well despite a number of unforeseen hiccups along the way. The project is drawing to a conclusion with handover to the client expected by 5th July. The HVAC and electrical phase of the scheme have yielded a significant percentage of the overall fit out project value. Again this is the first significant refurbishment tender won and managed by Grosvenor Services and following a successful Project delivery review with Henkel, we hope that this will enable the organisation to win many more similar schemes in the future both with Henkel and the wider existing IFM client base. Well done to everyone involved!!
I We have started a very large project of cleaning all the roofs at Bicester village. This project involves not only cleaning the roofs but also checking for and replacing damaged tiles, cleaning front of stores, unblocking drains and mall cleaning. We have partnered with David White for this large project and the whole team has gone above and beyond.
New Org Structure For some time now we have been considering changes to the organisation structure to be in a better position to shape the future of Grosvenor Services. We have decided to make a change from the business unit structure and create a new focus along functional lines. The new structure will come into place from 01 May. Four functional divisions The Company will broadly be restructured along functional lines with 4 key areas of focus reporting directly to the GMDFinance, Operations, Commercial / Business Development, Human Resources. All other support functions such as the Business Support Unit, HSEQ, and Quality will be part of the Operations Division. Procurement will migrate to Finance. While not all the changes will happen from 01 May, the changes will be planned and implemented over the coming year. Note that Technical Services will remain independent from the overall structure and will operate its own business model and will continue to report to the GMD. The biggest change is reflected in Operations where we have Appointed Stephen Creaner as Chief Operations Officer (COO) and we will map all aspects of operations into this function. There will be a need in some roles to work in a matrix way. This means that we may have a hard line of reporting into Operations but a soft line reporting to Commercial. This is necessary in order to ensure we get the best results for the business. Finance The finance function will be headed up by our new Financial Director, Barry McGrane. Barry will play a key leadership role in the new structure not just in streamlining and improving the finance function but as a member of the strategic team. Operations We have appointed Stephen Creaner as Chief Operations Officer (COO). The COO will work closely with the GMD and will take the lead on all operations –cleaning, security, FM (with the exception of Technical Services which will operate as a separate business under the Group umbrella.) The COO will deputise for GMD. HR / People The Human Resources function will continue to support our people across all divisions. Mary Horgan will continue in her role as HR Director. New Company Organisation Structure
FM News Staff at P&G Cobalt conducting hand pump truck training on 25th May 2016 in preparation for the sales.
This is a role that is sometimes over looked and without this continuous training, may effect morale of P&G, JLL and Grosvenor employees.
The FM Awards
Well done to George Parish and his team
Grosvenor has won the ‘Excellence in health and safety’ category at the Facilities Management Awards 2016 which took place on 5th July in Dublin. The award recognises an outstanding health and safety initiative by an FM organisation in 2015, while also demonstrating clear practical applications and results. As a company we are committed to ensuring that client workplaces not only receive quality service delivery but also have the highest levels of health and safety. Leading by example, we have implemented a significant number of new measures during 2015 to further develop the culture of safety among our workforce and, ultimately, improve staff wellbeing., led by Business Improvement Director and head of Health, Safety, Environment and Quality, George Parish. Initiatives are being rolled out across Grosvenor Services’ operations in Ireland, the UK and the USA. By focusing less on legislation, policies and processes and more on the everyday aspects of service delivery, Grosvenor Services has made health and safety more accessible and a standard part of its business. Total reported accidents during 2015 were down 27% from the previous year, as a direct result of the programme, and continue to fall. George Parish said: “We’ve taken a holistic approach to improving safety showing that it’s everybody’s responsibility to look after each other. Our programme is designed both to improve staff well-being and ensure a safer working environment on our client sites. We are delighted to have received this accolade as recognition of our continued focus on promoting a safe working environment for all.”
More from the FM Awards
Fancy a bargain?
Staff News
Visit GroupSchemes.com—from holiday and travels discounts to discounts on shopping, eating out and even cash back offers visit your groupscheme.
Well Done!!! To Rod Salter who recently passed his IATA training. Rod completed an intensive 4 day training course to achieve certification.
WIN A FUJI INSTAX CAMERA!
Are you off on a summer adventure? Doing a fun run? Want to capture it for all time? Then read on, because we’re giving away A Fuji Instax Action Camera. To be in with a chance to win all you have to do is send your summer action shots to newsletter@grosvenorservices.com—Winners will be announced in Septembers edition of In the Know.
More than words—Writing Competition Win a €50 / £50 book voucher
Send us your short stories or poems to be in with a chance to win a book voucher. There is no theme!! Entrants are encouraged to let their imaginations run wild and get their creative juices flowing to write on ANY TOPIC and in ANY STYLE.
Extra mile Award March:
Lorraine Smyth, (Finance Dublin) Brenda Rodgers, (Area Manager N.Ire Alison Hackett (CSO, Mahon Cork) James Ferris (P&G, Eggham)
April:
Congratulations and Well Done!! to all of our Extra Mile Award Winners. Thank you for your hard efforts and keep up the good work. May:
Loreta Jakutiene and Alesia Poilova (NUI Maynooth Alice Manville (Skegness UK Richard Rayson (London Office) Jacqueline Carleton (Debenhams Ballymena)
Johanna Coleman (NSG Bristol Rafa Polanco, Dinka Baharova, Larisa Florean, (Amazon Dublin) Sue Davis (Debenhams Wrexham) Well done Tina Gwilliam (Area Manager UK)
to all who were nominated & Thanks for your hard work!
Major achievement for Grosvenor’s Munster team! 24 of our managers and supervisors based in Cork, Kerry and Tipperary recently completed their supervisory skills course training and received their certificates at a ceremony in our Cork office on Wednesday 13th July. The certificates were presented by our Financial Director, Barry Mc Grane. With a lot of hard work, study and great team spirit our supervisors all did very well in their final exams and everyone passed with flying colours. Well done to all the 24 participants. The first picture shows, front row, from left to right, Instructor Charlie Mernagh, Karol Fila, Caroline Downey with Sharon Hennessy in front of her, Roberta Dapkute, Norbert Usarek, Yvonne Mc Sweeney, Ruhan Chowdhury and Julia Cupeti. Back row Financial Director Barry Mc Grane, Marcin Klosowiak and Cork Ops Manager Alan O Keefe. Missing from the picture are Agnieszka Jasulska, Ramune Maeciukeviute and Robert Klosowiak The second picture shows, front row, left to right Anna Dorozdek, Malgorzata Slomiany, Patrycja Konuch, Gerard O Neill, Kinga Kalinowska, Anna Klosowiak and Joanna Kowalczyk. Middle row, left to right, Area Manager Caroline Downey, Piotr Kopec, Laura O Brien, Sabrina Roche, Patrycja Zobro, Davy Mc Cann and Area Manager Yvonne Mc Sweeney. In the back row F.D. Barry Mc Grane and Ops Manager Alan O Keefe.
Welcome - they are here to introduce themselves to everybody in Grosvenor Services from the Amazon Cambridge site. Alice has worked for Grosvenor Services for just over a year now and Danielle for 10 months carrying out day to day reception duties. These include providing the first point of contact for our clients and visitors and ensuring that the clients first impression is a positive and a pleasing experience and leaves a professional and lasting impression. Our duties are varied, from standard receptionist duties, answering the telephone, & using the clients IT systems to logging tickets and ensuring our clients have a central point of contact, promoting both Grosvenor and the clients business. Both Alice and Danielle work share, Danielle is a part-time receptionist and Alice works full-time and both work extremely hard to ensure our client is happy and is consistently kept informed. They enjoy every minute of their jobs (their words) and are looking forward to a long future with Grosvenor Services. They are expecting more duties to come their way and have started to take more interest in our systems i.e. The Hub in particular -they watched a video recently by the Business Improvement Director as he talked about our roles and responsibilities relating to Health and Safety which tied in very seamlessly with our need to report accidents and near misses on a weekly basis to their new Operations Manager—The good news so far is that they have not had to report any.
Knowing Me, Knowing you With Colin Shortland Area Manager UK 1. How long have you worked in the company? I've been with Grosvenor for 7 years now 2. What did you want to be when you were little? Such a long time ago but if memory serves me, I believe I always wanted to fly a helicopter. There was 1 small problem with this however as at the age of 10 Whilst attempting to climb a small mountain I discovered I had a fear of heights 3. If you could describe yourself in 2 words what words would you use? Friendly & Happy 4. If you could be a fictional character who would you be? Paddington bear (I like marmalade) 5. Who would you get to play you in a movie about your life? Nicolas cage (he's great in everything) 6. If you could be anywhere in the world right now? Canada, I love the outdoors but I'm not a fan of hot weather 7. A Picture that sums you up‌..
Welcome Aboard! We would like to take this opportunity to welcome all of our new colleagues to Grosvenor.
Jason Rigby Business Development Manager UK
Find Us Head Office Ireland (Dublin):64C Heather Road, Sandyford Ind Estate, Dublin 18, Ire Phone: +353 1 295 4866 Fax: +353 1 2954301 Email: ireland@grosvenorservices.com
Dublin Stores / Training Centre Ireland:Unit C2, 14 Magna Business Park, City West, Dublin 24, Ire Phone: +353 1 421 5082
Athlone / Midlands Office:Magazine Road, Athlone, Co.Westmeath, Ire Phone: +353 906 490 748
Sinead Butler Health and Safety Manager Ireland
John Heatley Regional Manager, Northern Ireland and Isle of Man
Teyene Omwango FM Receptionist @ Amazon, Cambridge
Noel Kehoe Business Development and Support, Sandyford Dublin
Please send in a picture of your new team members to mlambert@grosvenorservices.com
Cork Office:Ground Floor, Unit 28, East Gate Drive, Little Island, Cork, Ire Phone: +353 21 435 5112
Belfast OfficeGround Floor, Unit 4, Building 9, Citylink Business Park, Belfast, BT12 4HQ Phone: +353 906 490 748
Head Office UK (Skegness) The Lodge, 10 Algitha Road, Skegness, Lincolnshire, PE25 2AG, UK Phone: +44 1754 879 080
UK StoresUnit 3, Hardwick Court, Alford, Lincolnshire, LN13 9JE Phone: +44 1507 466 388
Birmingham OfficeQuattro House, The Courtyard, Roman Way, Birmingham, B46 1HQ Phone: +44 121 366 0560