Groupe Mutuel in 2020

101 mio

repaid to our policyholders in autumn 2020.

Since health costs were lower than expected in 2019, Groupe Mutuel repaid CHF 101 million to over 780,000 policyholders in 2020. In 2021 and in line with what has been undertaken previously, we have decided to reallocate CHF 50 million of financial reserves to our policyholders, in a form yet to be defined and subject to approval by the FOPH.

Why a refund once again? Because there is no need to accumulate excess financial reserves; they must be returned to our policyholders. Reserves belong to our policyholders. We said that we would do it and we are doing it. We will continue to do so if our financial situation makes it possible.

50 mio

the impact of COVID-19 direct costs on compulsory health insurance (AOS/ OKP).

According to several recent studies and estimates, direct costs in Switzerland related to COVID-19 amount to hundreds of millions of francs for all health insurers. For Groupe Mutuel, an additional CHF 50 million can be put down to the consequences of the pandemic (mainly costs of hospital stays and tests covered by health insurers until June 2020).

At the same time, however, health costs did not increase as much as expected last year due to successive partial lockdowns (fewer elective operations, less appointments with specialists). According to our estimates, the average cost per insured person increased by less than 1% in 2020 compared to an average of 3% in recent years.

25,500

corporate clients (+1,500). Significant increase in the corporate sector.

In 2020, 1,500 new companies signed up to Groupe Mutuel, bringing the total number of corporate clients to 25,500 as of 1 January 2021.

In terms of loss of earnings insurance in the event of illness, Groupe Mutuel is now ranked 4th in Switzerland, ahead of most private insurers, which is an excellent achievement. In 2020, our overall turnover in the corporate sector increased by close to CHF 40 million.

+230

number of newly hired employees in 2020.

Despite the pandemic, Groupe Mutuel continued to recruit employees throughout the year, with over 230 new positions created in 2020.

This significant effort reflects our commitment to strengthen all sectors of the company, in particular internal sales and the Contact Center.

300,000

number of GMapp users.

The number of customers using GMnet as at 31 December 2020 was 300,000. It increased by 100,000 in 2020. 82% of our customers set up the mobile app, while the others used only GMnet.

Number of invoices sent using GMnet: 264,000 Number of invoices sent using GMapp: 472,000 Number of changes made using GMnet: 140,000 Number of changes made using GMapp: 107,000

New features were added in 2020, including: – New GMnet lay-out – Possibility of accessing GMapp via several other mobile devices (e.g. for couples, both persons can access the family accounts) – Insurance card in digital format – Possibility to receive invoices in paper format.

564 mio

lower costs: thanks to invoice verification and digitisation to help contain costs.

In 2020, the total amount of medical invoices received by Groupe Mutuel exceeded CHF 5.28 billion for all types of treatment. Verification and corrections made using new technology, and thanks to the expertise of our employees, have made it possible to reduce expenditure by 10.4%, that is over CHF 564.6 million, which represents a relief on the same amount of premiums.

In 2020, the most significant savings resulted for the first time from “other outpatient care” (CHF 140.7 million) while outpatient hospital care and doctors (CHF 115.9 million) came second.

The next largest savings were made in inpatient hospital care and EMS care homes (CHF 106.6 million) and drugs (CHF 32.4 million).

12.5 days

refunding benefits without delay is added value for our customers.

In 2020, the average time to refund invoices (from the time of receipt of the invoice to sending out the refund document) was 12.5 days compared to 14.3 days in 2019.

In terms of the average time to process invoices, we are maintaining our objective to refund benefits within 16 days.