40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
215,185 our customers in 2013
174,902 16,412 18,754 1,791 1,975
gas customers electricity customers boiler, air conditioning unit and solar power unit customers
Thanks to our range of services, domestic and commercial customers have a single point of contact when it comes to accessing and managing energy supply.
33,537
The company is constantly striving to define goals and improvement programmes which aim to minimise the most serious causes of environmental change, whilst operating within the safety standards set by a certified quality system.
call-outs to boilers and air conditioning units Stella sports club 36.8 tonnes of emissions avoided
district heating customers heat management customers
a
SGR Group Chairman Micaela Dionigi
Thanks to a well-established presence in the regions where it operates, the Group has been able to forge long-term relationships with customers and ensure it continues to provide high levels of quality, convenient and safe service. Fo Rav en rlì n Ri -Ce m se a Pe in na i sa ro -U rb in o
“Preserving and fostering social cohesion plays an increasingly important role in mitigating the effects of the widespread falls in income we are currently witnessing in the country. We believe that businesses can be catalysts for driving projects and partnerships with the local communities and with local agencies. Here at SGR it’s something we’ve built our identity on.”
SGR Group Warehouse 40.8 tonnes of emissions avoided
M
ac
er at
Solar power units 2013 Verucchio solar power project 191.5 tonnes of emissions avoided
A customised and efficient sales team Intervento Pronto
43 municipalities gas distribution
Organisation and financial services for the Group as well as third parties.
Sale of gas and electricity. Energy management consultancy.
2.704 km
network in operation
63 municipalities
sale of gas and electricity
Development of software applications for the Energy & Utilities sector.
Accounting, administrative and IT services for companies and/or energy companies.
Gas distribution and network management.
Sale and maintenance of heating systems, air conditioning systems and solar power units.
41
seconds
average waiting time for callers Call Centre
Gas distribution: safety and continuity
8,013
calls to the immediate response line for gas services
10,722
customers registered with the online portal
minutes
average Customer offices waiting time
99.4% of calls resulting in a visit from an engineer within 60 minutes
28.8 min
average waiting time for the arrival of an engineer
Cogeneration plant
Municipality of Mercato Saraceno 159.6 tonnes of emissions avoided
3,645
customers using our bollett@click billing service helping the company to save paper
2,168
learners who participated in SGR initiatives in 2013
Marecchiese 17,680 GJ thermal energy produced 4,372 GJ thermal energy produced Viserba 20,754 GJ thermal energy produced 7,518 GJ thermal energy produced
1,791 customers in total
standard dictated by the industry body: 240 seconds
13
Promoting energy produced using cogeneration systems and solar power plants helps create and spread a culture of care for the environment and thoughtful energy consumption.
Experiments, games, demonstrations - a host of creative concepts to educate young learners about the use of new technologies in the field of energy and energy saving. Consensus in the educational world continues to grow, stimulating new ideas and encouraging new investments, creating a continuous relationship of mutual exchange with young people and schools.
Gaiofana unknown thermal energy produced 480 GJ thermal energy produced
Nursery School
l’energia che ti fa crescere
788 pupils / 13 schools
Energy makes you grow! A teaching programme to learn about and have fun with energy. Read, speak and draw about energy.
Primary School
580 pupils / 17 schools
An outdoor classroom where children learn about local produce from the people who grow it. This local farmer’s market supported by SGR has become a place for people to learn about energy as a source of life and the relationship between people and nature.
Secondary School
800 students / 13 schools
Energy plays a critical role in the economic cycle of tourism. Students are invited to compare best practices and to assess how the concepts of environmental sustainability are applied.
40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW
40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW
40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW
40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW
40
SGR’s presence is mainly concentrated in southern central Bulgaria. The company’s mission is to promote natural gas as a source of energy with less environmental impact than coal and electricity. Domestic use of gas is as low as 1.9%, compared to a European average of 55%.
New hires
Some figures on our positive employment trend: in 2013, 11 new personnel were employed, five of whom were recruited through universities and job centres.
average age
55.5 mln
Editorial Staff: SGR Group’s Sustainability Unit and Marketing and Communications Unit
The 2013 Sustainability Report was approved by the Board of Directors of Società Gas Rimini SPA Group during its meeting of 28th March 2013. Printed on 100% recycled paper www.gasrimini.it www.sgrservizi.it
€ 16,588,217
total net value added generated by SGR and distributed to its stakeholders
value added distributed to Human Resources
39
73.9%
65.75% 34.25%
net value added distributed to stakeholders
8.2 m billed by local service providers for goods and services ordered by SGR
ev en ov d G iv ab r Ka ovo za D nla im k H itro as vg k r St ovo ad ar a Si Za lis go tra ra
91%
employees
Editorial project, art direction and editorial design SGR Group’s Marketing and Communications Unit
Installing gas First Energy Efficiency Certificate issued by the Bulgarian State for energy savings totalling in 12 schools, 60,819 Mwh. 14 nurseries and 3 universities
Leavers
Pl
358
2013 are permanent employees
Participating in the Pythagora Award by submitting a research project on Implementing Sustainability Reporting in SGR Group Italy and Bulgaria
Bulgarian gas customers
Pl
24.5%
1,351
11% of our staff work in the sales department and 18.4% are employed on the gas network. 20.6% are allocated to the facilities and energy upgrade arm of the business, whilst the remaining 49.5% work in other areas: district heating, heat management, IT services for utilities providers and the foreign market.
fia
75.5%
Partnership with the Paissij Hilenarski University of Plovdiv – Gas Engineering and Management
So
An ability to create value in the area and meet the financial expectations of its key stakeholders means that the company can make a meaningful contribution to growth in the community.
Human Resources 29.9%
Public Bodies 28.1%
Company 27.5%
Shareholders 11.9%
Lenders and Banks 2.5%
Community 0.1%
73
employees
49.4% work on the gas network, 50.6% are allocated to the facilities and energy upgrade arm of the business.
municipalities Gas distribution and sale
659
km network in operation
Planning and maintaining the gas distribution network and boiler assistance services.
Gas distribution and sale in the Trakia region.
Municipalities Gas distribution and sale
SUSTAINABILITY REPORT 2013 OVERVIEW