CUSTOMERS, PRODUCT AND MARKET

Gruppo Mastrotto regards its customers as crucial stakeholders and is committed to building lasting relationships, creating its own partnerships.

The footwear and leather goods line produces full-grain aniline leathers, suede leathers with different types of finishes, Innove leathers of the latest technology, with water-based finishes. The most appreciated characteristics of these products are resistance, elegance, softness, as well as their waterproof and breathability properties.

The upholstery line produces full-grain, half-grain and nubuck leather for all purposes: residential, contract, hospitality and nautical. Attention to customer needs, trends and design are mirrored in the characteristics of our products so that they are suitable for different needs and uses.

The automotive Line produces top-quality leathers for car interiors according to the specifications and standards of the world's leading car manufacturers. A very wide offer ranging from seats to steering wheels, through all parts of car interiors, up to the aviation interior sector.

Of particular importance is the Gruppo Mastrotto Express service, entirely dedicated to ready-to-delivery leather, which is the largest logistics hub for just-intime leather.

With more than 1,500 colours always in stock, ready to be shipped within 48 hours of ordering, Gruppo Mastrotto Express is an absolutely unique combination of product and service, which allows you to order and receive just-in-time quantities of leathers for any need.

Speed and flexibility and a wide variety of colour and assortment, are achieved thanks to a dedicated facility with more than 2.5 km of shelves, for a total of more than 600,000m2 of leather.

1,500 colours shipments within 48 hours

Customer Relationship

The way in which relations with customers are managed is oriented to loyalty and information transparency and the conditions related to responsibility towards them are regulated by the Organization and Control Model (Legislative Decree 231/01).

During the reporting period, there were no sanctions or legal proceedings taken by customers, litigation regarding violations of market rules related to information and product labels or marketing communications.