An Introduction to the Management of Returns/Reverse Logistics Supply-LINQ has entered into a partnership with a USA based organisation Return Management Services Inc (RMS). RMS operates reverse logistics services in USA and Europe. In Europe and USA, reverse logistics is well established. However in Australia it is little known or understood. In Australia, Supply-LINQ will be using RMS’s licenced returns management software and tapping into their expertise. What Can You Expect from Managing your Returns more Efficiently ? Returned product is a hidden cost inside a business. Depending on the industry estimates for the cost of returns range from 2% to 10% of a company’s turnover. In managing returns, the aim must be to minimise these costs by : 1. Promoting alternative uses for the product 2. Taking costs out of the logistics chain for ALL parties • Reduced handling • Reduced administration – data transfers, processes credits quicker etc • Reduced transport and storage • Increase salvage value from product Supply-LINQ is offering the following returns management services : 1. 2. 3. 4.
full management in a returns management centre (warehouse) data management on returns - credits, reconciliation, report writing etc stock recall programme asset recovery
The advantages of using a specialist third party like Supply-LINQ are :1. 2. 3. 4. 5.
Economies of scale Better management of labour Reduced transport rates – consolidation of stock at store Management of information is the key Salvage is better performed by 3rd parties – specialist area
What can Supply-LINQ do to reduce your returns costs ? 1. Data Management – receive and transfer returns data Typically, returns are managed poorly and do not have a high priority. There is excessive paperwork, it is difficult to manage, is not standardised and this makes it unnecessarily expensive. 2. Tracks returns throughout the system At any time the location of the returned stock is known 3. Client Directed Returns From a customer’s product master file, action codes can be used to direct the sortation of the product. 4. Report writing Standard and specifically written reports can be made for a customer by return category, customer, product type etc 5. Provides a sortation process/procedure on shop floor – outbound categories This minimises handling in the warehouse where stock is returned. 6. Ability to import and export data in multiple formats (Oracle data base) The software can import and export returns data in many file formats, significantly reducing administration costs For More Information Contact David Grieve Supply-LINQ Pty Ltd National Office Phone 03 8795 4111 info@supply-linq.com.au
Office 32 Commercial Drive, Lynbrook, VIC 3975 Mail PO Box 503, Hampton Park VIC 3976
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