GIRL TRANSFERS If a girl changes troops during the Cookie Program, the cookies must be paid for and/or the new troop must be willing to accept the transfer of unsold cookies into her troop. Funds or proceeds never follow a girl, as troop proceeds belong to the troop and never become the property of an individual Girl Scout.
T R O OP C O OK I E C H A I R F I NA N C E
INITIAL ORDERS When entering the Initial Order Cookies— ⚬ Do not estimate a girl’s order. Troops and families are responsible for all cookies even unsold cookies. • A troop can order additional cookies for booth sales on the troop’s initial order. Use the ‘extra’ cookies line in Smart Cookies. Do not enter extra booth cookies in Smart Cookies as a girl order. • GSMH reserves the right to request a copy of a girl’s order card for verification if her initial order is deemed unusually high. • GSMH reserves the right to limit or refuse any cookie orders during the initial order or direct sale.
COMPLAINTS AND CONCERNS In an attempt to be sure that all complaints during the Cookie Program are fully substantiated honestly and fairly, the following guidelines have been implemented. • Third-party complaints will not be accepted. The person with the complaint must be the person who saw it, heard it, read it, or was directly involved in it. • Complaints will only be accepted in writing and with a signature. • Complaints must include specific examples.
HAVE EXTRA COOKIES? GSMH Facebook groups you can join where you can connect with other Troop Cookie Chairs for ideas, support, and troop-to-troop transfers! The GSMH Product Program and the Girl Scouts MO Heartland Volunteers UTILIZE THE PRODUCT PROGRAM FACEBOOK GROUP TO: • Find troops in and around your town who may need additional cookies. • Find cookies on days a cookie cupboard may not be open. • Be a sister to every Girl Scout! Help a troop that may have excess inventory. • Communicate with other Troop Leaders. IMPORTANT NOTES: • Transfer transactions must be completed in Smart Cookies for proper tracking of financial responsibility. The troop that receives the cookies should complete the transfer in Smart Cookies. • Make sure to obtain a handwritten receipt with both troop signatures when meeting to transfer the cookies. • Troop contacts will receive an email when cookies are transfered.
2020-2021 COOKIE SCOOP
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