the Role of the FM Provider in PPPs
presentation to RMIT Students as part of
“Advanced Construction Management”
Bendigo Hospital σ
Existing hospital
σ
Requires expansion and upgrade
σ
Current facility has a production kitchen
σ
Current facility has a commercial laundry
σ
Bendigo hospital is a major base for Peter McCallum
New Bendigo Hospital σ
New layout
σ
Traffic flow changes
σ
Road traversing requirements
σ
Consortium likely to have options on: σ
Laundry facilities
σ
Kitchens and food production
σ
Retail/commercial opportunities
FM Services σ
Maintenance
σ
Laundry
σ
Catering
σ
Housekeeping
σ
Cleaning
σ
Distribution
σ
Security
σ
Warehouse management
σ
Portering
σ
Pest control
σ
Call-centre/help desk
σ
Energy management
σ
Grounds and gardens
σ
Lifecycle management
Unique Considerations σ
Satellite town environment
σ
Upgrade v build ratio
σ
Logistics
σ
Expansion requirements
σ
Kitchen and laundry requirements
Design Considerations σ
Future proofing the facility
σ
ICT requirements
σ
Separation of patient, public and staff traffic
σ
Road traversing requirements
σ
ESD requirements – new facility aspires to 5 stars
σ
Patient centred design
σ
Patient empowered environment
σ
Way-finding
FM Considerations σ
ICT as an FM enabler
σ
ICT – lifecycle considerations
σ
Future proofing – WoL design input
σ
Back-of-house design
σ
Off-site facilities
σ
Energy benchmarking
FM – Accepted Risk σ
FM provider accepts risk arising from: σ
Service delivery
σ
Facility performance – operationally only
σ
Maintenance standards
σ
Shortened lifecycle refreshment periods
σ
Additional lifecycle refreshment requirements
σ
Subcontractor performance
σ
Industry benchmarking
FM – Unacceptable Risk σ
FM provider will not accept risk arising from: σ
Design
σ
Construction
σ
Faulty equipment
σ
Extended warranty or performance guarantees offered by the SPV (beyond OEM’s)
σ
Contractual issues or changes
σ
Energy benchmarking inaccurate
Bendigo Hospital – Unique Risks σ
FM provider has to employ state personnel
σ
Risks include: σ
Union dissatisfaction
σ
Individual dissatisfaction
σ
Political ramifications
σ
Negative publicity
σ
Unrecognised financial burden: awards/accrued benefits
Bendigo Hospital – Unique Risks σ
On-site/off-site support functions – KPI driven
σ
Understanding new and old facility requirements
σ
WoL model different for old/new
σ
Understanding radio bunker requirements
σ
Transition-in during construction
Example Abatement Incident
Ďƒ
Questions