Sustainable development report (English) by Genève Aéroport

Sustainable development report 2014

Reporting period The information in this report covers the period 2011 - 2013. For some indicators, a longer period is shown to allow a better understanding of trends. The highlighted figures are for 2013 unless otherwise stated.

Standard for reporting For the preparation and writing of this report, Genève Aéroport bases its judgement on the ‘Essential criteria of the G4 guidelines’ of the Global Reporting Initiative (GRI), as well as some specific elements of relevant information. GRI is the reference standard for sustainable development reporting and is widely used in the aviation industry. The GRI index and additional information can be found in the annex.

Sustainable development report | 2014

Table of Contents Foreword A commitment borne by all

Identity card A major interface with the rest of the world

Serving the region

Economic performance

Activities by various actors

Governance, agreement, dialogue Strengthening its modern business role

Charter and visions

Stakeholders

Material aspects

Human resources A long-term commitment Around 900 employees. Committed women and men Emphasis on skills management Systematic management of health and safety at work

Maintaining quality relationships with its site partners

Conducting a responsible procurement policy

Civil society Contributing to the development of the region

Promoting the influence of the region

Support and contributions of various kinds

Dialogue with local residents and various audiences

Environmental management Continually improving environmental performance

Environmental management system

Noise abatement

Air quality and climate change

An ambitious energy policy

Stormwater management

Controlling the consumption of natural resources

Encouraging waste sorting

Reconciling safety and natural environments

Annexes

Clients, suppliers and concessionaires Service quality as a strategic issue

Serving customers while always being focused on quality

Ensuring a safety culture

Foreword

A commitment borne by all

A major asset for the prosperity of the region, Genève Aéroport has for years been committed to sustainable development. This policy is reflected by its many firm measures in environmental, societal and economic terms. Its approach is now summarised in this first sustainability report, which replaces and supplements the environmental and social reports to address all facets of the harmonious development Genève Aéroport seeks. Each day Genève Aéroport staff are looking for innovative solutions to provide the best quality services to passengers, partners and the various audiences with which they are in contact, so the airport can continue to contribute to the international influence of Geneva and its region. In this context, it adapts its facilities to meet growing demand — a major challenge for the airport — and to maintain a quality network. Genève Aéroport’s strategy is to accompany this trend with a strong environmental, social and safety policy to make its development as balanced as possible. Limiting environmental impact is indeed a priority for Genève Aéroport, which must simultaneously take into account operational, security and safety constraints. The many related actions are described in this report. We can therefore cite the soundproofing of nearby homes, the some 10,000 square metres of solar panels installed, the mobility policy put in place, lower volumes of incinerated waste and planning all new infrastructure to have a smaller ecological footprint. For the years ahead, Genève Aéroport is committed to continuing its efforts for the benefit of local residents and the envi-

Robert Deillon, CEO, and Pierre Maudet, State Councillor, Chairman of the Board

ronment. Examples include the construction of a noise absorber, the creation of facilities to manage water polluted by de-icing products, and the ambitious energy policy pledged. Genève Aéroport is driven by the wish to be a socially responsible company, as shown by its policies for recruitment, ongoing training, pay and occupational health, and by its awards and labels received. Furthermore, the airport firmly intends to continue on this path. Also related to social peace, Genève Aéroport requires all businesses on the site, and those participating in tenders, to comply with regulations on the protection of workers. Dialogue with the various stakeholders is important to Genève Aéroport, which aims to develop this further. Finally, it should be noted that the preparation of a report on sustainable development also makes the company more aware of its diverse responsibilities and pushes it to critical self-examination. This enables it to renew and enhance its commitment to its various stakeholders. Genève Aéroport therefore assumes its role as a major participant in the dynamism of the region, taking seriously its responsibilities to its various audiences and focusing on the sustainability of its activities.

Identity card

A major interface with the rest of the world GenĂ¨ve AĂŠroport is a major facility linking the region with the rest of the world. The airport contributes to the economic, social and cultural development of its catchment area. It also strives to provide its customers with services that are safe, efficient and tailored to their needs, and in line with the principles of sustainable development.

Identity card

Serving the region Genève Aéroport is a major interface connecting the region with the rest of the world. To quote the first few words of its charter, it is open to the world to increase the influence of the region and promote the meeting of people, cultures and markets. Providing direct links with more than 40 countries, the airport plays a leading role in ensuring the region’s economic health and the international projection and influence of Geneva. It meets primarily the air transport needs of Switzerland’s French-speaking cantons and the French departments of Ain, Haute Savoie and Savoie, and northern Italy, which adds up to a catchment area of around 6 million people living less than a two-hour drive away. It is the size of a small town, as some 10,000 people work on the airport site.

Destinations

Europe

89%

Middle East - Asia

4.7%

Americas

3.1%

Africa

2.7%

In 2013, 57 airlines served 132 direct destinations, mainly in Europe (107). The great majority (89%) of passengers take European flights. This is followed by destinations in the Middle East and Asia (4.7% of passengers), America (3.1%) and Africa (2.7%).

Autonomous public organisation Th e a i r p o r t i s o p e ra te d by G e n eva International Airport, an autonomous public organisation which belongs to the State of Geneva and which is generally designated by its logo: Genève Aéroport. The latter owns the buildings, facilities and exterior landscaping within the airport perimeter, while the State of Geneva owns the land.

Mission

Operating regulations

According to the mission provided by the Confederation, national airports are subject to the aviation infrastructure sectorial plan. In this it is indicated that they must be developed to meet demand, in accordance with the principles of sustainable development.

The organisation has a federal concession, which was renewed in May 2001. Its operating regulation governs all its activities, particularly operational. Notably it sets priority for scheduled traffic over other flights and emphasises that the airport is open at all times subject to the regulations applicable to night flights (which are described in the Order on aviation infrastructure, OSIA, article 39a).

At cantonal level, Genève Aéroport is subject to the Law on Geneva International Airport, which describes its purpose: ‘The organisation's mission is to manage and operate the airport and its facilities, offering, at the lowest cost, optimal conditions of safety, efficiency and comfort for its users. In all its activities, which should contribute to the development of economic, social and cultural life, the organisation takes into account the general interests of the country, the canton and the region it serves, as well as objectives for environmental protection.’ The role of Genève Aéroport is therefore to provide airlines, passengers and freight operators with efficient facilities and services that meet their needs, which involves in particular regular changes to the airport infrastructure and undertaking necessary maintenance and development works. To carry out this function, it relies on the many companies and entities on the site (see ‘Activities by various actors’ on pages 10 and 11).

The implementation of an environmental management system (EMS), whose objectives are set in consultation with the consultative commission for action to combat the troublesome effects of aviation traffic, is also included in this operating regulation.

14.4 million 75,000 132 188,768 passengers

tonnes of freight destinations

aircraft movements

44 countries

linked to Switzerland by a direct flight from Geneva 7

Identity card

Economic performance Sound management for a sustainable organisation. Continuity is the first of the airport’s values. Receiving no subsidies, Genève Aéroport ensures its future by financing its activities through its own revenues, and sound management. A 10-year business plan gives it the necessary visibility and ensures balanced financial health. Updated every year, this iterative process is the common theme of its financial vision, providing the required changes, framework and notably investment plans. Moreover, in its financial processes, Genève Aéroport has integrated all the good practices relating to the financial management of airports decreed by the International Civil Aviation Organization (ICAO). The strength of Genève Aéroport’s financial model has been demonstrated in all recent financial years and benefits the region. This strength also provides an airport that can meet the needs of its catchment area, and affects the canton financially, at least half its profits being given to the State of Geneva – CHF 33.3 million in 2012 and CHF 45.8 million in 2013. Genève Aéroport’s income consists almost equally of aeronautical and non-aeronautical revenues (51,7% and 48,4% respectively). Together these revenues generated a turnover of CHF 364.2 million in 2012 and CHF 376 million in 2013. In terms of checking financial results, it should be noted that the latter are subject to the internal control system as well as external audits. In addition, each year, they are reviewed by an independent auditing company and approved by the State Council. The financial results are detailed in the annual report and the financial report, which are both available on the Genève Aéroport website (www.gva.ch).

Awards Between 2011 and 2013, Genève Aéroport won numerous awards, certificates and labels in the environmental, social, economic and tourism fields. The detailed list is in the annex (page 78).

340 hectares

surface area of the airport site

3.9 km

length of the concrete runway

889 GenĂ¨ve AĂŠroport staff 376 million turnover

10,000 people

work on the airport site

121 million 72.3 million 45.8 million investment

operating profit

profit paid to the State

Identity card

Activities by various actors State services

❱ Air traffic control ❱ Police ❱ Border guards

❱ Cantonal veterinary service ❱ Customs ❱ Weather

Genève Aéroport

❱ Adaptation and renovation of facilities and buildings

❱ Runway service (eg, passenger bus transport)

❱ Aircraft ground traffic control

❱ Operation of car parks

❱ Security (with the help of partner company staff, particularly for the reception of passengers before the security checkpoints, and checking airport personnel and baggage)

❱ Airport promotion

❱ Environmental management

❱ Airport operation and coordination of airport activities

❱ IT systems

❱ Formal reception operations

❱ Management of commercial concessions

Third-party companies

❱ Aircraft parking management

INFIRMERIE

❱ Safety ❱ Sickbay and nursery

❱ Freight ❱ Baggage loading on aircraft

❱ Maintenance and repair of aircraft

❱ Fuelling

❱ Ground handling

❱ Aircraft cleaning

❱ Catering

SHOP CHEK-IN

❱ Check-in (of passengers and baggage)

❱ Car hire ❱ Airlines

❱ Commercial outlets (shops, restaurants, bars) and services (bank, post office, travel agencies...)

Third-party companies are bound by contracts that compel them to meet certain requirements set by Genève Aéroport (especially in social and environmental terms). In addition they must — as with the state providers — follow the airport site regulations and directives decreed by the Federal Office of Civil Aviation (FOCA). 11

Governance, agreement, dialogue

Strengthening its modern business role GenĂ¨ve AĂŠroport has formalised its values and principles in the charters and policies that underpin its actions. The composition of its board of directors meets strict rules. The organisation maintains a dialogue with its various stakeholders.

Governance, agreement, dialogue

Charter and visions

Vision, values, missions. To guide its policy, Genève Aéroport has formalised its fundamental principles in a charter. Continuity, quality, respect, equity and responsibility are therefore among the organisation's core values. The three pillars of sustainable development are also included, the charter notably highlighting the ‘maintenance of sound management’, its commitment to ‘recognise the dignity of every person’ and ‘acting in a balanced way’, as well as wishing to ‘limit and reduce its environmental impacts’. In addition to this charter, the organisation has made written commitments in the form of policies that underpin its actions in various fields, such as environment, energy, health and safety at work, and continual training. Finally, Genève Aéroport naturally conforms to relevant regulations in all sectors, including in safety, security, operations, health, environment and finance. 14

Structures Genève Aéroport is under the supervision and control of the Federal Office of Civil Aviation (FOCA) and the Council of State. The latter also approves its budgets and accounts, submits to the Grand Council an annual report on the organisation's m anagement and approves the appointment of the CEO. Enjoying full legal status, the organisation has three bodies: the board of directors, the management committee and the oversight body.

Appointment of the board of directors Constituting the organisation's highest authority, the board of directors is responsible, in accordance with the federal concession, for managing the organisation. Its composition is governed by the Law on Geneva International Airport (LAIG). The board includes a member from each party represented on the Grand Council; individuals designated by the State Council;

Values of Genève Aéroport

• Service Work for communities and clients through an ongoing commitment to quality

• Proactivity

• Equity

Operate in a balanced and proportionate manner, taking into account all the interests involved

Anticipate changes in markets and technologies

• Continuity • Identity

Ensure the future of Genève Aéroport based on the profitability of its activities and on its competitiveness

• Respect

Cultivate staff pride of membership and the public image of Genève Aéroport

Recognise the dignity of everyone, particularly by encouraging dialogue and communication

• Responsability Carry out its duties at all levels and accept the consequences of its actions

a member of the Administrative Council of GrandSaconnex, and another from Meyrin; a representative of the canton of Vaud, one from another French-speaking canton and another from a neighbouring french department; as well as three staff representatives. The some 20 directors are elected for five years and may be re-elected twice. They receive remuneration which is determined by the State Council. To avoid any conflict of interest, LAIG states that the members of the board should not be suppliers to the organisation or responsible for its works.

public legal institutions (LOIDP) is amended by the Grand Council and comes into force. The State Council has appointed Ms Corine Moinat Vité to the presidency from 1 January 2015. After managing the Balexert shopping centre and spending many years in the service of Migros Genève, at the end of 2014 Ms Moinat Vité will leave the management of Migros Genève.

To comply with rules of good governance, the State Council has decided not to intervene directly in the boards it scrutinises closely. Pierre Maudet, the state councillor in charge of the airport’s administrative supervision, therefore announced in May 2014 that he would retire from the presidency on 31 December 2014. However, he will remain a member of the board until the law on the organisation of 15

Committee and delegations

Enterprise risk management

The steering committee, consisting of five members of the board, deals in particular with the implementation of board decisions, ensures the smooth running of the organisation and prepares board debates.

To fulfil its tasks and mitigate the risks that may prevent it from achieving its objectives in the short, medium and long term, Genève Aéroport maintains a portfolio of risks. This identifies major hazards to which the airport is exposed, and defines strategies and mitigating and precautionary measures.

To manage specific issues, the board has appointed three delegations comprising some of its members: finance, personnel & administration, and facilities. The statutory auditor is appointed by the board after a call to tender to the review professionals. Its term is one year, renewable up to seven times.

Management The organisation is managed by Robert Deillon, CEO. Also included as directors are Pierre Germain (director of finance, commercial and development, and deputy director general), Xavier Wohlschlag (director of operations) and Nicolas Gaspoz (director of infrastructure and planning). The senior management itself comprises 10 members.

To coordinate the various processes for managing key threats in each area and to establish consolidated mapping of the risks to business operation, Genève Aéroport has now undertaken to update the assessment of risks in the framework of its enterprise risk management. This overall approach aims to oversee existing systems and therefore provide directors with an additional decision-making tool to support current controls. They will also have an instrument to identify opportunities to seize and make strategic business decisions.

The management team in the new children's area Top, from left to right Xavier Wohlschlag, Operations Director • Pierre Germain, Finances, Commercial & Development Director, Deputy Director General • Denis Mastrogiacomo, Operations • Jean-Claude Bitz, Safety • Massimo Gentile, Information and communications technology • Valérie Bourquard, Finance and administration • Ruben Jimenez, Security • Yves-Daniel Viredaz, Marketing and communication Bottom, from left to right Olivier Deletraz, Human resources • Thomas Romig, Airport steering • Aline Yazgi, External relations • Robert Deillon, CEO • Nicolas Gaspoz, Director of Infrastructure & Planning • Marc Mounier, Environment and legal affairs 16

Governance, agreement, dialogue

Stakeholders Employees, customers, economic partners, public authorities, residents… Genève Aéroport interacts with many stakeholders. These are the internal and external actors (entities or individuals) that can influence Genève Aéroport’s ability to implement its strategy and achieve its objectives, or who are influenced by the airport’s activities.

Stakeholder integration is central to any sustainable development initiative and is part of Genève Aéroport’s strategy. The integration of stakeholder expectations permits a weighing up of the different interests at stake to act in a balanced and proportional way in the context of fulfilling Genève Aéroport’s mission (see p.7). These exchanges serve to better understand everyone’s expectations and concerns, identify risks and opportunities and strengthen mutual confidence.

Specifically stakeholders are :

Genève Aéroport maintains a dialogue with key stakeholders, particularly through advisory committees (staff committee, committee for the fight against nuisance from air traffic), company committees, (environment health and safety at work, operational safety, etc), working groups, briefing sessions and meetings, and even through surveys.

> companies and individuals directly involved in airport activities and with which Genève Aéroport is bound by contracts and agreements (employees, partners, concessionaires, tenants, suppliers) > companies and individuals who enjoy the facilities and services provided by the airport (airlines, passengers, visitors) > entities or individuals that benefit from socio-economic effects or which are affected by the proximity of airport activities (civil society) > entities that set the rules and framework for carrying out airport activities (authorities) > entities that enable Genève Aéroport to finance its projects and facilities (financial partners)

Governance, agreement, dialogue Groups with which Genève Aéroport maintains a dialogue include :

Partners and suppliers Civil society ’ Economic actors and international organisations ’ Tourism sector ’ Local communities, neighbouring municipalities and their representative associations ’ NGOs

’ Aviation concessions: > ground handling > catering > fuelling > aircraft maintenance

’ Service providers (services, goods, construction)

’ Commercial concessions: > shops > food and bars > services

’ Customs

’ Media

’ Subcontractors ’ Air navigation ’ Police ’ MeteoSwiss, the weather service of Switzerland

Authorities ’ Confederation ’ State of Geneva

Financial partners ’ Banks ’ Financial institutions

Employees ’ Staff ’ Unions

Clients ’ Airlines ’ Passengers, people accompanying them and visitors ’ Forwarders ’ Private aviation

Clients

> passengers

> airlines

> forwarders

Partners/suppliers

Civil society

Authorities

Financial partners

Frequency

triennial

biennial

annual

frequent

permanent

Conferences

Website (contact form)

Working groups

Briefing sessions/ meetings

Company committees (security, environmentâ&#x20AC;Ś)

Board of directors

Advisory committees

Employees Survey/ interview

Airport tour

Press releases

Platforme magazine (23/05)

Information letters (GVA Newsâ&#x20AC;Ś)

Leaflets, booklets (access, service, shops, services, benefits)

Environmental information room

Financial report

Social report

GVAEnvironment (Environment info. bulletin)

Environmental report

Annual report

Extranet

Intranet

Website and social networks

Means of stakeholder information

Employees

Clients

> passengers

> airlines

> forwarders

Partners/suppliers

Civil society

Authorities

Financial partners

Methods of consultation and dialogue

Governance, agreement, dialogue

Meeting stakeholders’ expectations Expectations and concerns

Genève Aéroport responses

Employees

〉 working conditions (career development, pay, leave, hardship, training, retirement) 〉 occupational health and safety (OHS) 〉 transparency of the company’s objectives and results, and its development

〉 studies, surveys, action plans 〉 ‘Friendly workspace’ label 〉 OHS policy 〉 policy on skills development and continual training 〉 various communication

Clients

Passengers 〉 signage 〉 comfort, cleanliness, safety 〉 courtesy of security staff

Passengers 〉 steering committee and working group for the implementation of actions 〉 customer service charter, airport angels

Airlines 〉 adequacy of facilities 〉 smoothness and safety of operations 〉 contribution to their competitiveness (aviation charges) 〉 Genève Aéroport marketing support 〉 general information (traffic statistics)

Airlines 〉 development and renovation of facilities 〉 safety policy and Safety Management System 〉 competitive commercial policy 〉 provision of promo. tools (posters, stand, fair) 〉 information bulletins and traffic reports

Forwarders 〉 adequacy of facilities 〉 process efficiency 〉 security 〉 general information

Partners/ suppliers

Commercial concessions 〉 traffic growth (development of their turnover) 〉 quality working facilities 〉 quality commercial environment Aviation concessions 〉 adequacy of facilities 〉 clear contractual framework 〉 safe working environment 〉 traffic growth Suppliers 〉 clarity of our practices, values and selection criteria

Civil society

Neighbours and NGOs 〉 environnmental impact (noise, air quality and CO2) 〉 soundproofing 〉 transparency (information) Economic environment, international Geneva and the tourism sector 〉 efficient, strong air network 〉 socio-economic benefits 〉 development of the airport

Forwarders 〉 development and renovation of facilities 〉 flow optimisation (ensuring the right environment) 〉 safety plan 〉 newsletter

Commercial concessions 〉 dynamic commercial policy 〉 development and renewal of facilities 〉 maintenance of the product mix, monitoring and meeting local, national and international brands Aviation concessions 〉 development and renewal of facilities 〉 concession agreements, terms and conditions 〉 safety policy 〉 competitive trade policy Suppliers 〉 purchasing policy 〉 application of the directive on public procurement and publication online of general terms and conditions Neighbours and NGOs 〉 environmental policy and Environmental Management System 〉 communication (press releases, reports, news bulletins, etc.) Economic environment, international Geneva and the tourism sector 〉 marketing policy

Authorities

〉 compliance with laws 〉 requests for information

〉 legal monitoring, consultation, positions 〉 environmental policy, safety, procurement 〉 risk management 〉 aerodrome manual and emergency plan 〉 sending reports

Financial partners

〉 economic performance 〉 prospects

〉 balance sheet, financial ratios 〉 business plan

Means of consultation and dialogue 〉 staff committee 〉 board of directors (staff representatives) 〉 briefing sessions 〉 satisfaction surveys 〉 development interviews

Passengers 〉 Airport Service Quality surveys 〉 website Airlines serving Geneva 〉 briefings, meetings 〉 committees Airlines not present at Geneva 〉 conferences 〉 exhibitions Forwarders 〉 international conferences 〉 airfreight committee 〉 briefings, meetings 〉 working groups Commercial concessions 〉 briefings, meetings 〉 working groups (integration in projects)

Aviation concessions 〉 working groups 〉 briefings, meetings 〉 works councils

Neighbours and NGOs 〉 committees (CCLNTA) 〉 briefings, meetings 〉 working groups Economic environment, international Geneva and the tourism sector 〉 meetings, workshops 〉 exhibitions, conferences 〉 briefings, meetings 〉 working groups 〉 board of directors (representatives from the Canton)

〉 briefings, meetings

Governance, agreement, dialogue

Material aspects Process to define report content The content of the report has been defined by examining the airport’s activities and significant impacts in the three areas of sustainable development, and stakeholders’ expectations and interests. Discussions have taken place internally with the company experts who have regular exchanges with the main stakeholders. However, dialogue with the various stakeholders has not been undertaken specifically to prepare this report. During these internal discussions, aspects and indicators proposed by the guidelines G4 and G3.1 (sectoral supplement for airports) of the Global Reporting Initiative, applicable to Genève Aéroport, were reviewed, classified in categories and weighted to illustrate them in a materiality matrix for Genève Aéroport and its stakeholders. This list of topics was supplemented with other specific themes for Geneva and its region. They have been identified through the analysis of other airports’ sustainable development reports, analysis of press articles about Genève Aéroport and the airport’s business risk management system.

To weight the different themes, Genève Aéroport bases its judgement on the importance of the various stakeholders to Genève Aéroport and on the following criteria. The topic : > is related to laws, standards, regulations and international agreements applicable to Genève Aéroport > affects stakeholders or influences their evaluations and decisions > has an influence on Genève Aéroport’s values, policies, strategies, targets and key objectives > is a concern, an expectation of stakeholders or the subject of complaints > is a risk or an opportunity for Genève Aéroport > is a sectoral issue reported by peers and competitors From this analysis it was found that several subjects are highly important to both Genève Aéroport and its stakeholders. These are the safety and security of operations, the quality of the air network and airport services, adaptation of facilities and airport accessibility (see materiality matrix on the right). The management team validated the completeness of these results. With the goal of continual improvement, this report will be submitted for comments to a representative panel of Genève Aéroport stakeholders. Any reader of the report can also provide feedback on the completeness and clarity of the document by e-mailing Genève Aéroport directly (developpement. durable@gva.ch). During the preparation of the next report, Genève Aéroport will take into account the comments received.

Materiality matrix 〉 Transparency and dialogue

〉 Safety and security of operations 〉 Air network 〉 Adaptation of facilities 〉 Quality of services provided 〉 Airport accessibility

high

〉 Sustainable procurement

〉 Management of natural environments

medium

Importance for the stakeholders

very high

〉 Global economic impacts

〉 Management of gaseous emissions

〉 Compliance with regulations

〉 Governance

〉 Health and safety at work

〉 Energy efficiency

〉 Operational performance

〉 Fair and ethical labour practices

〉 Noise management

〉 Economic performance

〉 Airport competitiveness

〉 Management of resources and waste 〉 Continual training 〉 Management of water runoff

medium

high

very high

Importance for Genève Aéroport ■ ■ ■ ■

Economic responsibility Environmental responsibility Social responsibility Multiple responsibilities

Human resources

A long-term commitment

GenĂ¨ve AĂŠroport is expanding its workforce and supports its employees in developing their skills. The airport strives to offer them an environment and working conditions that are pleasant and fair. It organises several briefing sessions a year and is committed to the systematic management of health and safety at work.

Human resources

Around 900 employees. Committed women and men The staff who make Genève Aéroport More than 200 different occupations. A low staff turnover. Functions involving a high degree of specialisation and highly specialised training. Increasingly numerous constraints to meet security standards and ensure safety. Staff with a relatively high average age, explaining their great loyalty. Constantly changing infrastructure to absorb traffic growth and give passengers a quality service. Such are the key factors on which Genève Aéroport’s Human Resources policy is based. This therefore focuses on three major areas: recruitment; skills management and continual training; and the management of health and safety at work.

Recruitment practices Faced with these challenges, recruitment practices must be proactive, dynamic and strongly oriented to the maintenance and continual development of skills. The commitment of new resources and the organisation’s wish to be a corporate citizen led in 2013 to Genève Aéroport being awarded ‘1+ for all’, a label attained for the first time in 2012. Indeed, the company is actively involved in promoting employment and professionnal insertion in Geneva. In the past year therefore, 14 people have been recruited through the Cantonal Employment Office in fields as diverse as security, administration and operations. It should be noted that Genève Aéroport’s recruitment practices guarantee equality of opportunities by gender, age, nationality and religion.

Women 26.3% Men 73.7% 26

Gender distribution Women make up a quarter of the Genève Aéroport workforce. If males still account for the majority, it is because of the large number of functions with masculine connotations in technical and operational areas. However, the involvement of women in these functions is strongly encouraged and this has been rewarded with positive results. Still absent in some services less than a decade ago, Genève Aéroport has recruited several female paramedics, runway agents and project heads in various fields. In 2013 the mechanical department trained two young women for jobs in advertising and light-vehicle mechanics. To raise awareness among young people of jobs at the airport, Genève Aéroport organises the ‘Futures of all kinds’ day (formerly ‘girls’ day’). This is coordinated by the airport’s equality promotion department, for all companies on the airport site. It should be noted that in terms of wages, gender equality is fully respected: at the same skills and functions, wages are absolutely identical.

Workforce evolution Since 2009, Genève Aéroport’s workforce has continued to grow significantly, rising by 3% between 2012 and 2013 and reaching a total of 889 members of staff on 31 December 2013 (permanent, fixed-term and apprentices). Over the past 10 years, the permanent workforce has increased by around 30 people per year (full-time equivalent), representing growth of 48% between 2003 and 2013. In 2013, Genève Aéroport recruited a total of 110 people, comprising 44 on permanent contract, 28 on fixed-term contract and 38 hourly auxiliaries and apprentices. Among

2009

2010

2011

2012

2013

FTE

Pers.

FTE

Pers.

FTE

Pers.

FTE

Pers.

FTE

Pers.

LTC

683.7

706

712.6

738

738.85

770

770.9

809

791.7

834

FTC

37.25

37.2

48.35

37.5

36.5

761

752.8

794

792.2

837

814.4

863

835.2

889

APPRENTICES

TOTAL 724.95

FTE

Full-time equivalent

LTC

Long-term contracts

FTC

Fixed-term contracts

these 110 appointments, 63 were under 30 years of age, 40 were between 30 and 50 years, and 7 were over 50. Finally, 47 of the 110 new staff were women. It is mainly the number of people gaining a permanent contract which has substantially grown, to meet operational requirements and the needs of major projects aimed at adapting and transforming the airport infrastructure. The number of people on a fixed-term contract remained stable compared with 2012. These are needed to strengthen the workforce in the winter season, and for airport security.

Categories of staff Genève Aéroport had 124 managers and senior managers on 31 December 2013, with 78% having reporting responsibilities. Women accounted for almost 20% and made up two of the fourteen members of the senior management.

Nationality and domicile More than 80% of Genève Aéroport staff have Swiss nationality and at least half of this proportion lives in the Canton of Geneva. These shares have remained stable since 2010.

NATIONALITIES

Switzerland

47.2%

20.1%

13.8%

81.2%

8.3%

1.0%

8.8%

18.1%

Other

0.8%

0.0%

0.8%

GENEVA

OTHER CANTONS

OUTSIDE SWITZERLAND

Genève Aéroport staff are of 23 different nationalities.

Human resources Age pyramid

Part time

In 2013 the average age at Genève Aéroport was 42.2 years, which has a major impact in terms of recruitment policy. Indeed, the highly specialised staff in key functions must be replaced in good time to ensure the maintenance of knowledge and optimal succession.

More than 80% of Genève Aéroport staff works full time. Partial rates of activity are encouraged to support the balance between professional and private life, since the smooth running of a department is not hindered. Women are the main beneficiaries, except in certain departments where the commitments are automatically part time to better meet operational requirements inherent to passenger flows. It is for this reason that in 2013 the part-time rate of 75% was the most widely represented after full time.

Age

Women Men

61 and +

6 12

56 – 60

24 44

51 – 55

33 74

46 – 50

29 101

41 – 45

37 89

36 – 40

29 100

31 – 35

34 118

26 – 30

21 70

25 and –

6 7

Retirement and early retirement In 2013, 17 staff benefited from their right to early retirement, which was twice the average number in previous years. This phenomenon is explained by the merger of the CIA and CEH pension funds which came into force on 1 January 2014, and less favourable retirement conditions through the new CPEG pension fund. In terms of pre-retirement, Genève Aéroport has enacted its own regulation (AVS transitional bridge) to replace Plend (incentive plan for retirement) that applied by analogy to State of Geneva staff and which entered force on 1 January 2014. CPEG conditions set to two-thirds the contribution of the employer’s share, and one-third the employee’s share. In addition, the employer pays two-thirds of booster contributions. The number of departures in 2013 totalled 84: 22 for retirement and early retirement, 34 completions of fixed-term contracts, 17 resignations, 10 dismissals and 1 disability.

Only 4.7% of permanent staff work at a rate below 75%.

Part time 150 employees 18% of the workforce

113 women 37 men

106 women

Full time 684 employees 82% of the workforce

578 men

Workforce

834 employees

219 women 615 men

Social benefits Genève Aéroport staff benefit from private health cover for accidents and a monthly financial contribution to health insurance of CHF 115.50. In the case of membership of Genève Aéroport group health insurance, this amount is paid directly to the insurer.

All staff members with 10 years’ service may exercise their rights to pre-retirement from the age of 58, knowing that the AVS transitional bridge is paid by the company for a maximum period of five years.

Nevertheless, some issues remain to be improved, especially in terms of internal information, organisational efficiency, collaboration between divisions and managing cross-functional projects. Following these observations, various action plans have been developed and will be implemented over the next two years until the next survey.

Information and consultation Parental leave In 2013 Genève Aéroport recorded 37 births, involving 10 maternity leaves each of 20 weeks and 27 paternity leaves each of two days. Genève Aéroport adopted its new rule on paternity leave on 1 January 2014. This grants fathers five days off, with the possibility of non-paid leave of an additional 10 days. In 2013 there was also an adoption leave.

Two bodies enable employees to make their voices heard at the level of senior management and board. Firstly, three members of staff are elected by their peers to represent employees on the board; and secondly, the staff advisory committee, whose members are also elected by their colleagues, constitutes a unit of privileged interlocutors in the context of management-staff relations. This committee, whose operation is contained in the staff regulations of 16 February 2006, aims to report to senior management the various issues raised by employees. In the event of a dispute between management and employees or a problem relating to staff management, the committee acts as the primary interface. That said, Genève Aéroport management also maintains regular contact with all unions that ask. Auxiliary personnel on work contracts of at least one year, and people on permanent contracts, receive an annual appraisal or development review that leads, according to the company’s results and achievement of individual objectives, to the payment of a performance bonus.

Engagement survey To have a neutral and measurable picture of the state of employee engagement, in 2013 Genève Aéroport commissioned a third engagement survey (after those of 2008 and 2010) by the independent company Qualintra. These surveys are part of its series of initiatives to be an attractive employer and to develop the quality of life at work. It was found that the overall level of engagement remains very high, as is customer focus, identification with the activity, confidence and optimism about the future of the airport. The survey also found great employee pride in Geneva’s environmental policy and strong satisfaction with working for Genève Aéroport.

In addition to these structures provided by the statutes, Genève Aéroport’s senior management organises information sessions four times a year. Intended for all staff, they address various items and aspects of airport news including traffic development, progress with works and ongoing projects. Finally, to encourage dialogue with senior management, 2012 saw the launch of an informal meetings formula open to all staff and in the shape of ‘coffee and croissants’.

Human resources

Emphasis on skills management Once staff are hired, the focus should be on effectively managing and developing their skills. At Genève Aéroport continual training is therefore a priority. The great specialisation of functions, the use of new technologies and increasingly complex operational constraints require continually evolving methods of work.

Training budgets In 2013, the budget allocated to training totalled CHF 800,000, or 1% of payroll. A further CHF 70,000 was allocated to IT and administration. In addition to technical training specific to the various functions, special effort is focused on linguistic and managerial training. In 2013, almost CHF 118,000 was invested in improving staff language skills (mainly English, in group or private lessons). Training cheques (CHF 8,000 of the amount mentioned above) to use at a language school have also been awarded in cases in which irregular schedules were not compatible with regular courses. Finally, each year, retirement preparation courses are organised in collaboration with the New Force Foundation and offered to staff aged 55 and over.

Tools for management On the management side, annual courses of four and six days are provided respectively for team heads and newly promoted or hired managers. The themes of personnel management, annual development reviews, the management and monitoring of absence and working hours are addressed to ensure a better integration of the management tools used at Genève Aéroport. Apart from this framework common to all team leaders, an a dditional seminar of three consecutive days was organised for 124 managers and senior managers, divided into four groups. The first of these took place in November 2013, and the last will end in autumn 2014.

Skills management To further improve its ongoing training and truly embed this in its business strategy, since 2012 the Human Resources division has worked to develop an ambitious skills management project, using the support of an extra member of staff to bring it to completion. The objectives are part of a process of continual improvement over the long term. The physical hardship associated with certain functions, irregular hours, low turnover leaving little room for internal promotion, and the ageing age pyramid certainly require the implementation of various measures. These should enable and facilitate the preparation and promotion of internal transfers, the identification and development of talent to ensure anticipated successions, and the provision of staff training that meets employees’ job requirements and development wishes.

Dictionaries of skills The first step is embodied in the development of a reference listing all the skills (both behavioural and trades) necessary to carry out Genève Aéroport’s tasks. This ‘dictionary of skills’ has permitted the creation of over 100 profiles, thanks notably to dozens of workshops that brought together the job-holders concerned. These profiles will be added to job descriptions and will give an overview of the skills needed for different functions, and of their evolution. In parallel, a catalogue of continual training will list all training measures enabling the development of all employees’ talents.

Skills profile ❱ Behavioural skills

Interpersonal skills

Personal dimension Skill set specific to the person and necessary to carry out their work

This strategic project requires the use of a powerful IT tool for human resources. Therefore in 2013 a Human Resources Information System, which in particular includes a training management program, was chosen for deployment in 2014 and 2015. The selected tool, which notably gives employees access to their own data, has proved itself in several European companies.

Apprenticeship policy Genève Aéroport’s apprenticeship policy is based on a qualitative rather than quantitative perspective. The training of apprentices is done on a voluntary basis, in the sense that taking on and supervising an apprentice is not imposed on departments given the additional workload involved.

Relational dimension

Organisational dimension

Skill set linked to relationships with others and contributing to achieving the work of a group of participants

Skill set relating to the organisation and strategic vision

On the other hand, the training of apprentices is strongly encouraged and each start of year the Human Resources division approaches potential departments to promote this type of commitment. Therefore, in 2013, two new formal applications were filed for the jobs of carpenter and metal constructor, two internal employees having expressed their interest in training them and having themselves been trained as instructors of apprentices.

❱ Professional skills

Specific: techniques specific to each job General: office, languages, etc.

Commitment to apprentices In 2013 Genève Aéroport had seven apprentices in the following trades: metal constructor, multimedia electronics engineer, IT specialist, light-vehicle mechanic, carpenter, electrician and advertising executive. The apprentices were recruited in the first year in each field, aged between 16 and 19 and following their compulsory education and admission tests in accordance with the fields requiring entrance exams. All were taken on after a threeday course at Genève Aéroport.

Human resources

Systematic management of health and safety at work For years, Genève Aéroport has been committed to the systematic management of health and safety in the company through voluntary measures. It therefore has a formal and communicated policy on this subject, and has an occupational health and safety committee (which includes members of senior management and management) in charge of defining strategic and operational objectives. Genève Aéroport has introduced more measures aimed at improving and maintaining employee occupational health, and has expanded preventative training. Stress management, sleep management, and eating in irregular schedules are some of the themes available to staff, as well as vaccination and preventative campaigns. In addition to these measures, it should be noted that Genève Aéroport has a company doctor on the airport site, who works actively with the Safety Office to enable it to determine functions at risk and develop a portfolio of hazards. Employment medical examinations are conducted systematically, as are periodic medical examinations in the functions requiring them, to ensure balance between positions and the health of staff. A quality partnership has also been developed with the company’s disability and loss of earnings insurance office as part of monitoring longterm work disabilities. To further improve good practice in terms of health and safety at work, the Safety Office is implementing the PerCo project. A contact person (hence the project name) by department and/or location has been appointed and is being trained to manage the efficient two-way transmission of issues (relaying information from the ground, and communication and information from the health and safety committee).

Obtaining the ‘Friendly Work Space’ label These points have been identified by Health Promotion Switzerland (a foundation supported by cantons and insurers) which, following an in-depth assessment, in 2013 awarded Genève Aéroport the ‘Friendly Work Space’ label. This award recognises companies that consider health management as an integral

part of business management and which successfully implement related measures. This step is also part of a process of continual improvement as there will be a new assessment in three years’ time.

Creation of a safety and environment group To improve information sharing and fully address certain issues, a working group (Environment, Health and Safety GVA Group) has been formed. This brings together the safety and environmental managers of the 13 main partners at the airport, therefore representing the vast majority of airport-site employees. It addresses issues linked to the health and safety of workers, fire protection and environmental impacts associated with the activities of companies operating on the site.

Number of occupational accidents In 2013 Genève Aéroport recorded 227 accidents, of which 19% were occupational and 81% non-occupational. Significant preventative efforts can be seen in the figures: the incidence (cases per 1,000 full-time workers) and severity (compensated days per 1,000 full-time workers) rates of occupational accidents at Genève Aéroport are below average for the industry (transport and aircraft maintenance companies). The 42 occupational accidents caused 371 days of absence (representing a severity rate of 409 days/1,000 employees). The proportions involved were 79% men and 21% women. With 45 cases (24% of the total), same-level and staircase falls are the main causes of occupational and non-occupational accidents, which also corresponds with the Swiss

Occupational accidents

Non-occupational accidents

‘Bridge between the management and all staff’

185

Total 227 accidents average. To help make employees more aware of this issue, Genève Aéroport will start an awareness campaign on this theme in the second half of 2014. Genève Aéroport does not know the statistics for the occupational accidents of the other companies on the airport site.

Works safety A works safety management system has been established and the Directive for works on the airport site has been published on the Genève Aéroport website. These aim to highlight the legal requirements and specific airport site conditions that must be met by each provider. The occupational health and safety team has carried out 295 site visits to check works and determine what action should be taken to improve safety. These activities have related primarily to working at height and wearing personal protective equipment.

Absence monitoring All line managers have specific training in monitoring absences to enable them to formalise their interviews with employees. The staff advisory committee also serves to relay information from personnel, to tell management about expectations and needs regarding health promotion and workplace ergonomics. Members of staff will therefore be trained in 2014 as respondents to enhance the relationship between the Safety Office and employees, given the geographic dispersal of Genève Aéroport departments on the site.

Antonio Angelo President of ComPers The staff advisory committee (ComPers) is the unit of privileged interlocutors between the senior management and all staff. Consisting of delegates from each division to be as representative as possible of Genève Aéroport’s diversity, it meets senior management four times a year. At these meetings the three members of the Board elected by staff are also present, to bridge the gap with the organisation’s upper authority. Antonio Angelo has been president of ComPers since autumn 2012. He explains how it works: “We have 20 members and we meet every month.” Inspired by politics (he is also a town councillor), he has set up various working groups (“like committees in parliaments”) that each evolve into smaller committees in order to be better able to address important topics. Antonio Angelo continues: “ComPers aims to defend employees. But I want this to be done through a constructive dialogue with the senior management. This is because trust-based relationships are paramount, even when, as may happen, we disagree.” Working for 25 years at the airport and 10 years for Genève Aéroport, Antonio Angelo believes that a staff committee is important for a company: “This is a bridge between senior management and all staff, enabling employees to better make their voices heard and the management to have a clear understanding of issues affecting personnel. A staff committee can also be a very good communication channel, and in both directions: as much towards the top of the hierarchy as towards its base.”

Clients, suppliers and concessionaires

Service quality as a strategic issue GenĂ¨ve AĂŠroport maintains relationships with many Âpartners. It must provide safe and efficient infrastructure. As a service provider, its economic and societal performance depends on the quality of its services for passengers, airlines and companies based on the airport site. It also conducts a procurement policy which integrates sustainable development into its processes.

Clients, suppliers and concessionaires

Serving customers while always being focused on quality In Genève Aéroport’s strategy, improving customer satisfaction is a priority. As a true service company, the organisation has strived for years to continually improve the quality of its services to passengers, airlines, visitors and companies on site. This value, supported by senior management, is included in its ‘customer service’ charter and is an aspect regarded as ‘one of Genève Aéroport’s prominent values’.

The passenger at the heart of activities In response to the wish to place the passenger at the heart of its concerns, all Genève Aéroport staff receive training in customer service, as do the vast majority of the employees at partner companies on the site. Entitled ‘Spirit’, this awareness aims to highlight the fundamental principles of a quality welcome. It is in this context that Genève Aéroport determined its corporate objective 2012, asking its employees to devote three hours (of their working time) to inform and assist passengers in the terminal. As a result, more than 600 staff assumed the role of ‘Airport Angels’. This ‘angel’ notion has been perpetuated, with auxiliaries now supporting employees working in the terminal particularly to inform passengers in busy periods. In 2014 the company’s objective is once again dedicated to travellers, this time with employees meeting them in front of the terminal to guide and inform, while the works there slightly complicate orientation.

Airport mobile version Launched in 2012, the free and official GVApp (for smartphones and digital tablets) was enhanced in 2013 to provide all necessary information to travellers and the people accompanying them. This includes airport access information, flight data, interactive maps of the terminal and details of shopping. Awarded twice, GVApp was downloaded by more than 500,000 people at the end of 2013.

Signage and information in the terminal As passengers need to quickly find the routes and information they want, the airport has made several improvements. In 2013 the flight display panels were changed to make them more pleasant to read. By nature, an airport is a place where much visual information overlaps. To help passengers easily find the places they seek, in 2011 Genève Aéroport completely changed its signage to make it more modern and clear. In addition, during the past year, a robot has appeared in the baggage reclaim hall to inform passengers and guide them to places in great demand such as bank, toilets, showers and the ticket-issuing machines for the free bus. Finally, to help the foreign passenger arriving at Geneva and with questions about the airport, hotels, local transport or tourist sites, a Visitor’s Center has been established on the arrivals level.

Free services For several years Genève Aéroport has funded tickets enabling passengers arriving at Geneva to have free travel for 80 minutes on Geneva bus, train and boat public transport. Highly popular with passengers (Genève Aéroport provided 760,000 Unireso tickets in 2013), this service is part of the airport’s mobility policy (see page 62). Genève Aéroport passengers also benefit from a free wifi connection for an hour. Provided since 2009, this service has seen exponential growth, with over 2 million sessions and 46 million minutes used in 2013.

Actions for families Genève Aéroport features a children’s area supervised by an airport employee and open to passengers aged under five. Welcoming free of charge more than 8,500 children a year, this nursery has benefited from a major facelift and now sports new designs, colours and toys. It also has a kitchenette, bathroom and rest area equipped with small beds. In addition to this area on the mezzanine space, a children’s corner with small tables and a few games can be found in the front pier. There are regular events for children and families, in collaboration with the site’s retailers and conducted by Genève Aéroport. These have taken the shape of a drawing competition organised in summer 2012, and a paper plane making workshop in summer 2013.

500,000 760,000 downloads of GVApp

public transport tickets provided by Genève Aéroport to passengers

8, 5 00 7,400

children

travelling and companions at the nursery

46.9

million minutes used via the airport’s free wifi 37

Clients, suppliers and concessionaires

Passengers with reduced mobility

Security channels

Genève Aéroport, through GVAssistance, provides assistance for passengers with reduced mobility, from their arrival and throughout their journey in the terminal. This service is provided free of charge, but must be requested at least 48 hours before departure. Various airport facilities have been adapted for people with reduced mobility: there are modified parking places and call points for support outside the terminal and in reception area and boarding lounge locations.

An essential element of a flight, the security channels must be able to provide a fast, quality service. To make this time as comfortable as possible, Genève Aéroport focuses on the reception at the checkpoints (through for example staff recruitment and awareness) and ensuring smooth procedures. The Centralised Security Control (CSC, on the departures level) has been enhanced with additional screening equipment. During the training of security officers, emphasis is placed on equal treatment of the passengers regardless of their gender, religion or origin.

Accessibility and parking Easily accessible by public transport, the airport maintains an ongoing dialogue with Geneva Public Transport (TPG) and Swiss Federal Railways (CFF) to ensure the best service, including early in the morning and late evening. The viaduct and platforms maintenance and strengthening works in front of the terminal have rather disrupted airport accessibility in recent years, but have been necessary due to the age of the structures and their signs of wear. The airport’s car parks have been the subject of several developments. Firstly, in 2012 Genève Aéroport bought a Parking Foundation car park, enabling it to gain a thousand places and which is highly significant for an airport suffering from an undersupply of parking; next, it has equipped all its car parks with a management system that facilitates payment by card; and finally, the resaPark webbased parking reservation service has been expanded with an Economy offer, in addition to Premium.

Listening to airlines Airlines expect an airport to be attentive and provide high-quality services at competitive prices to their joint customers, passengers. Genève Aéroport meets these expectations through dialogue and exchange at regular meetings. The airport has also included in its charter its commitment ‘to establish optimal operating conditions’ and ‘invest in facilities and equipment that match the expectations of air transport operators’. Airlines are consulted during the selection of aviation concessionaires.

Competitive fees Tariff negotiation with the airlines was completed in 2013, and took effect on 1 April 2014. Associated revenues will be used to make up part of the aviation deficit and will enable Genève Aéroport to continue renovating its facilities. In addition, noise charges have been renegotiated to take into account changes to aircraft technology and maintain the incentive effect (this point is developed on page 58). It is worth noting that the new aviation charges remain competitive in international terms.

In addition to the elements for passengers described above, which meet a good part of airlines’ expectations, the airport provides support with the launch of services to new destinations, such as organising joint events, advertisements and making available existing communication tools. This secures the loyalty of airlines present at Geneva and further assists Geneva-based airlines.

57 airlines (41 European and 16 non-European) Operational efficiency Genève Aéroport has created and developed an ‘airport steering’. This airport operations coordination centre aims to ensure and maximise functional punctuality, fluidity and efficiency, as well as the working capacity of the airport. To further improve these key points, in 2013 this control centre was progressively opened to third-party companies to include the airport’s main operational entities.

Enhanced quality approach To monitor customer satisfaction and then take the necessary corrective measures, Genève Aéroport has carried out many satisfaction surveys over the years. In 2013 the airport further strengthened its quality approach, by going from around 5,000 passenger interviews in 2012 to over 7,000 in 2013. Genève Aéroport has also extended its system to continually monitor the satisfaction of people using its facilities and to take immediate corrective action if required. After successful testing to gather user-feedback on the cleanliness of the toilets, it has installed ‘smiley boxes’ in various places in the terminal, including at security. In 2013, users submitted 1.5 million realtime evaluations and showed good levels of satisfaction.

Clients, suppliers and concessionaires

Ensuring a safety culture General safety tops the airport’s list of priorities. This means that a high level of safety at all active on-site businesses is one of the pillars of safe, efficient and effective aviation operations. Safety is also one of the main expectations of the airport’s clients. In this context, Genève Aéroport seeks to create a true safety culture by: increasing employee awareness; developing appropriate procedures and structures; organising regular exercises; and recruiting specialists to manage specific themes such as fire safety and safety at work.

Surveillance cameras To contribute to strong site security, numerous surveillance cameras can be found at the airport, and particularly in the main terminal.

Finally, Genève Aéroport has its own safety service. The Airport Safety Service (SSA) ensures safety on the airport site 24 hours a day, 365 days a year, thanks especially to around 100 professional aircraft firefighters. To make sure the SSA is operating efficiently, the Federal Office of Civil Aviation conducts regular unannounced tests, including on its response time.

As an autonomous public organisation, Genève Aéroport is subject to the Geneva Act (of 9 October 2008) on public information, access to documents and personal data protection (LIPAD). To do this, the airport has been validated by the cantonal clerk for data protection and procedural transparency, with the aim of managing, in accordance with its legal obligations, all surveillance cameras on the airport site.

Emergency plan and business continuity plan

Defibrillators

In 2012 and 2013, particular emphasis was placed on the new airport emergency plan, PUR-GA. This conduct and management tool enables the handling of all situations of degraded operations, and came into force in July 2013. The plan aims to allow Genève Aéroport to manage all degraded-operations events, major incidents and emergency situations, based on structured documentation, standard procedures and using a process of standardised operational conduct. It is accompanied by a business continuity plan which enables Genève Aéroport to carry on functioning despite ongoing performance and services disruption, even if in a reduced mode.

Genève Aéroport has installed 25 defibrillators in various parts of the airport. To enable employees to familiarise themselves with these life-saving devices, the airport has organised first-aid courses for all its staff.

Maintaining quality relationships with its site partners The airport site has around 200 companies and entities, the latter including police, customs, air navigation and meteorological services. Genève Aéroport maintains regular contact with most of these on themes both specific (such as operations, safety, security, environment and social relations) and general. In addition to meetings and sessions, the airport authority has developed an extranet to improve the exchange of information with its airport-site partners.

Dynamic commercial policy Genève Aéroport’s commercial concessions department works closely with the airport site’s commercial outlets, bilaterally or through their umbrella organisation, Aulca (association of users of airport commercial premises). The aim is to provide a broad range of products and services that meets clients’ various expectations, both in terms of price and positioning. Together they also carry out many activities throughout the year and consult each other for the renovation of outlets. In addition they have developed a new campaign of corporate communication to expand their digital presence and take action targeted at Chinese and Russian clients. This dynamic commercial policy increased the turnover of shops and restaurants by 4% in 2013, 4.4% in 2012 and 2.8% in 2011.

Aviation concessions Concession activities are included in the European directive and are concerned with the providers of ground services. Genève Aéroport’s role is to make these ground support providers available to the airline users. It supplies them with facilities adapted to their needs, works closely with them and involves them in the planning of changes to

facilities. The great diversity of the Geneva air network, and its growth over recent years, have assisted with the development of their activities. These providers — who do not pay for access to the Genève Aéroport market — have handling contracts set up by the airlines. The airport authority does not intervene in the negotiations between the two parties, but requires compliance with a number of clauses (see below).

Protection of workers Genève Aéroport requires all companies with an operating concession, as well as those participating in tenders, to comply with worker-protection regulations. Companies must therefore either be bound by a collective labour agreement (CCT) applicable in Geneva, or have signed with the Cantonal Labour Inspection and Relations Office (OCIRT) a commitment to comply with its professional practices in force in the canton. A systematic monitoring of related certificates is performed at each tender, whether for the conclusion of an operating concession agreement or for a contract.

200 80 14,000

Around

companies on the site

shops and restaurants

square metres of retail space 41

Strengthened clauses Concerning the protection of worker rights on the airport site, in 2013 Genève Aéroport strengthened the clauses in commercial concessions and proceeded with all such concession-holding companies to the systematic monitoring of collective labour agreement application in collaboration with the authority. In this regard, Genève Aéroport can at any time require updated certificates proving concessionaires’ and contractors’ social and fiscal integrity. If there is any doubt, it can ask for explanations or appropriate documents to show that measures relating to its staff working conditions are respected. In addition, Genève Aéroport reserves the right to denounce the concessionaire or contractor to relevant bodies and authorities if it, after a warning from Genève Aéroport, does not comply with its obligations to its staff. For its part, OCIRT has established practices in ground handling for airlines (UASCA 2013), which apply to all companies providing services to airlines. UASCA 2013 came into force on 1 November 2013. Additionally, during spring 2014, the Genève Aéroport management, under the aegis of the President and his board of directors, organised meetings bringing together the companies operating on the airport site, their employees and unions to promote dialogue between the various stakeholders concerned and contribute to a good social climate.

Environmental policy With regard to environmental policy, the concessionaire and contractor agree to adhere to the environmental requirements communicated by Genève Aéroport. In this way it meets the environmental directives for services provided on the Geneva airport site. The concessionaire and the contractor undertake to inform the airport authority of their respective environmental strategies, particularly for recycling and waste management.

“Communication gateway”

Florence Clavier President of the Airline Operators Committee Besides the many bilateral meetings between the airlines and the airport, meetings are held 12 times a year between the airport and the AOC (Airline Operators Committee). Involving around 30 airlines present at Geneva and the two handling agents on site, the AOC is chaired by Florence Clavier, also Airport Services Manager at Emirates. “This organisation serves as a communication gateway. It is a place for exchanging information and views between the airport authority and the airlines. For us, station managers, it is very important to be informed of changes as early as possible,” says someone elected by her peers to the position in December 2013, and who believes that this function should not remain occupied too long by the same person. “The AOC allows the sharing of problems that airlines could meet, and to find, with the airport, solutions that are satisfactory to all – since, in the end, the objectives of the airport and the AOC are the same.” As Florence Clavier explains at www.aoc-gva.ch, “Our goal is to attain and maintain the highest standards of safety and service quality.”

Clients, suppliers and concessionaires

Conducting a responsible procurement policy Each year Genève Aéroport carries out a large volume of purchases and has almost 2,000 suppliers. In this context, it is essential that the airport constantly ensures a good use of its resources, the maintenance of its financial health and compliance with public procurement directives. It also aims to integrate sustainable development in its procurement process. Companies signing a contract with Genève Aéroport should in particular respect its terms and conditions. The latter – published on the airport website – notably contain rules on compliance with collective labour agreements, health and safety at work, and the environment. Genève Aéroport also increasingly assesses tenders according to environmental criteria (environmental certifications, environmental quality of products or services, etc) and social criteria (eg, companies providing training).

Action plans Due to the amounts involved, purchases are subject to public procurement rules. Genève Aéroport therefore decided to formalise its approach by publishing a directive on public procurement in 2012. This aims to provide details on the procurement process, and its basic principles such as ethics and equality of treatment. Project managers were also trained on public procurement directives . Continuing its path towards a consolidation of its good practices, in 2013 the airport authority recruited a procurement manager, responsible for further harmonising purchasing practices.

Procurement policy integrating sustainable development The airport has developed a procurement policy in order to establish a structure and process for all purchases. Published in May 2014, this policy, defined and implemented by Genève Aéroport’s senior management, aims in particular to control risks associated with purchasing, take into account the full lifecycle cost of the product and improve traceability. The new procurement policy also specifies elements considered important, such as respect for ethical rules and the implementation of the three pillars of sustainable development at every stage of the purchasing process. Arising from this wish for increased standardisation, two major objectives were set for 2014 and 2015: systematizing the reception of purchases , and providing full training to the staff most involved in the purchasing process.

Supplier ethics Public procurement directives entail in particular that any company submitting a tender complies with the requirements of the Cantonal labour inspection office (OCIRT). A contractor must be able to demonstrate that it is up to date with its insurance and social contributions; and that it is bound by a collective labour agreement applicable in Geneva or that it adheres to industry practices in force in the canton. Genève Aéroport also conducts regular checks to ensure that suppliers comply with practices dictated by OCIRT.

1,931 6,535

suppliers purchase requests 43

Civil society

Contributing to the development of the region Around 10,000 people work on the airport site, to which are added the many jobs indirectly related to the airport’s activity. Genève Aéroport has a major role in ensuring the region’s economic, tourism and diplomatic strength. The airport actively supports numerous projects, events and organisations. It also maintains a dialogue with civil society, and particularly with neighbouring municipalities.

Civil society

Promoting the influence of the region The airport actively contributes to the creation of value for the region. The latter needs an efficient airport due to its socio-economic characteristics. As some examples: more than 3,000 multinational companies are located on the shores of Lake Geneva; around two-thirds of nights spent in Geneva hotels are by clients who have travelled to Geneva by air; and over 180,000 delegates from other countries come to Geneva each year as part of diplomatic activities. The region is also highly cosmopolitan, its inhabitants including people from over 180 nations and who rely largely on air links to remain close to their families back home. The airport’s activity therefore has a direct impact on the development of the economy and the lifestyle of the region. This is especially as the airport truly meets the region’s needs: only about 5% of its passengers are in transit, the other 95% using Genève Aéroport as a point of departure or arrival in their journey.

Impact on employment The airpor t provides employment to around 10,000 people, through some 200 different companies, and including Genève Aéroport (which at the end of 2013 had 900 employees). This almost town-like size makes it one of the region’s main centres of employment. But its impact goes far beyond the site itself. The airport actually provides work for many companies in the region, whether as equipment suppliers, service providers or agents which have won a tender to carry out part of the major works undertaken by the airport. These works have required almost CHF 300 million of investment over the last three years (2011-2013), a cost fully met by Genève Aéroport without recourse to public finance. Taking into account indirect employment, induced employment (from spending by employees of the aviation industry) and catalytic employment (notably from spending by foreign passengers in Switzerland and the benefits from having a developed international network), around 44,000 jobs are linked to the activity of the airport. This figure comes from a study by the research and consultancy company Infras, published in June 2011.

Creation of added value There is also a substantial contribution in terms of added value. According to the study cited above, the sum of the airport’s direct, indirect, induced and catalytic effects equates to 7.2 billion francs. Genève Aéroport’s 132 direct destinations contribute to the strength of the economy. They make the region attractive, companies being able to stay close to their foreign subsidiaries or clients. This comprehensive network also strengthens Geneva’s international influence, facilitating the arrival of participants in the many ministerial conferences held around Lake Geneva. In this regard Genève Aéroport has another important role, carrying out around 4,000 reception operations a year. Its dedicated department freely provides a formal welcome notably to heads of state, ministers and the directors of international organisations. Finally, the airport actively supports the tourism sector both in French-speaking Switzerland and in France. These multiple and substantial contributions to the economy explain why many international organisations, companies, business associations and the tourism sector regularly call for more direct flights, a fundamental factor for the attractiveness of the region. It should lastly be remembered that in terms of public finances, Genève Aéroport plays a significant role. Between 2011 and 2013, it paid the State of Geneva CHF 110 million thanks to its profitability. To this is added the various payments for services provided by the canton (such as certain police tasks) and retrocession (surface rights).

Reasons for travel

“An essential part of the diplomatic place”

Particularly in Geneva: the largest proportion of passengers are travelling for professional reasons (almost 40%, according to passenger surveys conducted throughout the year), reflecting the highly international side of the regional economy. It is also as much local people going abroad as business people from other countries coming to the region (80% of nights in Geneva are by business customers, according to Geneva Tourism and Conventions). The second largest category is passengers travelling for reasons related to tourism (around 35%). This is followed by those who use Genève Aéroport to visit their family, relatives and friends (around 25%). Apart from these categories, it should also be noted that the airport is regularly used by doctors taking an organ abroad and immediately repatriating it for transplant. In addition it is used daily for medical and ambulance flights (more than 1,200 a year).

Promoting the image Genève Aéroport freely offers international organisations and Tourism Switzerland the exterior spaces on its apron buses. These organisations can therefore adorn the buses with their colours and so promote the country’s image and Geneva International. Indeed, this is often the first thing passengers see when arriving in Switzerland, and the last they retain before they leave.

Amadeo Perez Swiss ambassador to international organisations Responsible for the host state division of the Permanent Mission of Switzerland to the United Nations Office and other international organisations in Geneva, Ambassador Amadeo Perez is in charge of personifying and perpetuating the long tradition of welcome that Switzerland has developed at Geneva. The canton’s international destiny is closely linked to the presence of its airport. Amadeo Perez says: “For a diplomat, the first image of the country in which he or she arrives, is the airport. In this, Geneva has a remarkable advantage because of the quality of the airport’s ‘protocol’ service, recognised and appreciated by its users, as well as the proximity between the airport and organisations. Imagine New York, where the distance between the airport and the United Nations equates to a journey from Geneva to Montreux. Genève Aéroport is therefore an essential part of the Geneva diplomatic place.” The sector is of an importance but whose scale is not always felt. Amadeo Perez continues: “With some 2,800 meetings organised each year at Geneva, a number of which are major international conferences, Geneva welcomes an average of 180,000 delegates a year, which is more than in New York. This is explained by the fact that the canton hosts a headquarters of the United Nations, World Trade Organization, Conference on Disarmament and around 35 international organisations. Today more than 170 countries and some 250 missions are represented at Geneva.” 47

Civil society

Support and contributions of various kinds Humanitarian actions

Genève Aéroport’s

Humanitarian flights operated by NGOs (such as the International Committee of the Red Cross) depart regularly from Genève Aéroport. These carry mainly logistical (vehicles, hoists, water pumps etc), medical (medicines, dressings, care equipment etc) and emergency (emergency hospital structures etc) equipment to assist people affected by crisis or war. Over recent years hundreds of tonnes of goods have been sent, particularly to Haiti, Syria, Libya, South Sudan and the Central African Republic. For such flights, Genève Aéroport waives its airport charges and facilitates the implementation of these operations.

four areas of sponsorship

In addition, Genève Aéroport freely provides Red Cross Geneva with several locations for the organisation’s collection boxes. Placed at the airport – the arrival point for many foreigners – they are a symbol to remind people that Geneva is the birthplace of the Red Cross. These collection boxes raised more than CHF 46,000 in 2013 and around CHF 40,000 both in 2011 and in 2012. Finally, Genève Aéroport supports collections organised for the benefit of people affected by crisis.

Services to the population Employees of the Airport Safety Service (SSA) are regularly present at the region’s sporting events and festivals to provide a rescue service and medical team, as well as logistics. Between 2011 and 2013, they were notably involved in each Lake Parade, Geneva Festival closing fireworks, and Christmas Cup. In addition, twice a year since 2011, Genève Aéroport has offered part of its charter terminal to enable the Blood Transfusion Centre to install its equipment and take blood from airport-site staff, as well as employees and residents of the region. As hospitals are particularly short of blood in summer and before Christmas, these days take place in August and late November.

Sport Culture Tourism Humanitarian

Geographical distribution of sponsorship

Local Geneva Switzerland-France

Key commitments > Sport Lions de Genève, Genève Servette Hockey Club, all the nearby football teams, Team Genève, Geneva Regatta Training Centre > Culture Carouge Theatre, Meyrin Forum, Z’amis of the OSR (Orchestra of French-speaking Switzerland), Chamber of Geneva Orchestra, NIFFF (Neuchâtel International Fantastic Film Festival), Annecy International Animation Film Festival, Caribana Festival etc. > Tourism, economic Forum des 100, Geneva Festival, Versoix Chocolate Festival, Passenger Terminal Expo > Charity Various gifts, Red Cross Geneva, Terre des Hommes

Sponsorship

Awareness of counterfeits

Genève Aéroport has a policy of active sponsorship, with numerous support actions in the four areas of activity defined in its charter. These are namely sport, culture, economy and tourism, but also social, charity and the environment. The airport has divided its activities among neighbouring municipalities, the canton of Geneva and its catchment area which includes all of French-speaking Switzerland and the neighbouring part of France. Through sponsorship, Genève Aéroport therefore aims to maintain and develop its business relationships, strengthen its image and demonstrate its responsibility to society by supporting humanitarian, social and environmental actions.

On a few occasions Genève Aéroport has supported the action of the public welfare organisation STOP PIRACY, which aims to educate passengers of the consequences of buying and consuming counterfeit goods. An information stand set up on the airport’s departures level has enabled the organisation to conduct summer-holidays period information campaigns on this economic and social scourge.

In all, Genève Aéroport devotes a budget of over CHF 800,000 to sponsorship. The selection of supported projects is done by an ad hoc committee according to objective criteria in line with principles set out in its sponsorship policy.

Support for organisations Outside its sponsorship approach, Genève Aéroport provides other types of assistance. It is therefore one of the promoters of Genilem Vaud-Genève, a non-profit organisation whose aim is to increase start-ups’ chances of success, and so contribute to the renewal of the Swiss economy. Genève Aéroport is involved in financial terms, but also in time, one of its senior managers chairing its selection committee.

Over 7 tonnes of food products redistributed Genève Aéroport has developed several partnerships with charity organisations active in sustainable development to find new channels for its recyclable waste. Since 2011 the Partage organisation has collected unsold but still consumable foodstuffs at various sales outlets in the terminal. It then redistributes them to organisations and social services that assist people in need. This organisation is active in occupational reintegration by engaging people in solidarity employment, and uses electric scooters to transport goods.

Civil society

Dialogue with local residents and various audiences To have a dialogue with various sections of society, Genève Aéroport organises numerous presentations and visits, especially with businesses, government departments and the political world.

In all, 602 staff participated in one of the 48 proposed projects. The equivalent of 300 days of work enabled organisations and municipalities to perform tasks they could not do otherwise.

Its managers therefore regularly meet the members of the executives of neighbouring municipalities, and have organised visits for several local councils.

In 2012, Genève Aéroport also encouraged corporate volunteering, although on a smaller scale. In addition it should be noted that it is continuing its action on donating blood, initiated in 2011 as part of its corporate objective (see page 48).

Genève Aéroport also maintains relations with the main local residents’ association and environmental protection organisations. Four times a year a further meeting is held with neighbouring municipalities and organisations as part of the Consultative commission for action to combat the troublesome effects of aviation traffic (see box on page 55 about the consultative commission).

Environmental information room for residents Genève Aéroport aims to have a transparent dialogue with the region’s inhabitants. It therefore publishes various statistics, including on aircraft night movements, on its website and answers all questions it is asked. The airport has a specific room for its neighbours, opened in autumn 2010, which is a place of information and exchange. Its role is to inform local residents of Genève Aéroport’s actions in its environmental policy. This space also lends itself to the organisation of discussion forums, especially between aviation industry partners, necessary for defining joint actions to benefit the environment and local residents. Genève Aéroport is also involved in the actions taken by the neighbouring municipalities. In 2013 it participated in the first Meyrin Economic Forum (the ‘MEF’) by taking a stand, which enabled it to meet people and chat with local residents.

Corporate volunteering In 2011, Genève Aéroport gave 2,400 hours to the community. As part of its corporate objective, it permitted all its staff to spend four hours on a social or environmental project, mainly in the municipalities near the airport. This is a way to give back to the community and get closer to it, while strengthening team spirit.

Exchanges with young people The airport provides many visits to its facilities, particularly to schools (around 100 a year, mainly from French-speaking Switzerland, but sometimes also from neighbouring France and German-speaking Switzerland) and organisations looking after young people in summer (such as PasseportVacances). Presentations on specific topics are also conducted regularly, especially for teenagers and young adults. Measures are also underway to enable young people to become special airport interlocutors.

Dialogue with IATA The International Air Transport Association brings together 240 airlines and so represents 84% of air traffic. IATA has one of its two headquarters in Geneva, in a building next to the airport. Genève Aéroport and IATA maintain an ongoing dialogue on many issues, particularly best practice and environmental policy.

Soundproofing neighbouring homes Genève Aéroport has for years maintained a dialogue with the owners of buildings and homes situated near the airport as part of its soundproofing programme in neighbouring municipalities. Having focused its efforts on Geneva, in 2010 it began a close collaboration with the town of FerneyVoltaire, which led to soundproofing works in 2013. To date, almost 3,000 homes have been soundproofed at a total cost of around CHF 44 million. This is fully borne by Genève Aéroport, which will continue its action in the coming years in both Switzerland and France. It is worth noting that such works have positive side effects: the replacement of windows (especially) at the same time improves thermal insulation, so substantially reducing emissions of CO2. In general, it is considered that CO 2 emissions are reduced by around a tonne a year for each soundproofed home.

Homes soundproofed (cumulative since 2003) Years

2011

2012

2013

Homes soundproofed

[no.]

2,015

2,552

2,782

Amounts invested by the airport for soundproofing per year

CHF

35m

41m

44m

Environmental management

Continually improving Âenvironmental performance GenĂ¨ve AĂŠroport implements an environmental policy to limit the ecological footprint of airport activities and air traffic, and to integrate the environmental dimension in all projects. It takes measures against noise and on air quality, resources consumption, energy management, waste and natural environments. It invests significant amounts to help the environment and local residents.

Environmental management

Environmental management system In all its activity, which should contribute to the development of socio-economic and cultural life, Genève Aéroport takes into account the wider interests of the country, the canton and the region it serves, as well as objectives for environmental protection. In this context, Genève Aéroport implements an environmental policy whose aims are to prevent and limit the environmental impact of aviation and airport activities, as well as to integrate the environmental dimension in all projects (specifications, calls to tender, etc). To ensure this project’s success, Genève Aéroport involves and motivates staff to play an active role in limiting environmental impacts and practises a policy of active cooperation with its partners. To continually improve its environmental performance, Genève Aéroport pursues three-year and annual goals in each area. The latter are discussed with the consultative commission for action to combat the troublesome effects of aviation traffic (the consultative commission). In many respects Genève Aéroport applies the principle of polluter-pays. In particular, environmental charges on noise and gaseous emissions are levied on airlines based on the performance of their aircraft. The proceeds go into a fund that finances most of the safeguards for the environment and local residents.

Investments and expenditure 2011-2013 Noise abatement > soundproofing in Switzerland

CHF 20.2 million 16.5 million

> soundproofing in France

1.9 million

> other noise mitigation projects

1.8 million

Energy management

7.1 million

> solar panels

5.8 million

> aircraft ground energy supply systems

1.3 million

Substantial investments to help the environment and local residents

Mobility plan > shuttles, personal grants

4.2 million

From 2011 to 2013, Genève Aéroport invested 34 million francs for the protection of the environment and local residents. At 20 million francs, the soundproofing of homes in Switzerland and France is the largest item of expenditure. Spending on the mobility plan amounted to 6 million francs. Finally, Genève Aéroport has invested 5.8 million francs in the purchase of solar panels and 1.3 million francs in aircraft energy-supply facilities.

> passenger public transport tickets

1.8 million

Details of expenditure by area are shown in the table on the right.

Waste management (removal and treatment, excluding works site waste)

2.4 million

Air quality (measuring instruments and participation in the purchase of eco-friendly vehicles)

270,000

Water management (studies)

260,000

Protection of natural environments, soil monitoring and prevention of major risks (plant inventory, management of neophytes, various studies)

100,000

Environmental management (publications and certifications) TOTAL 54

6.0 million

90,000

34.1 million

“The consultative commission deals with matters of broad interest”

Robert Beffa President of the commission The consultative commission for action to combat the troublesome effects of aviation traffic aims to enable information exchange and the necessary coordination between Genève Aéroport, the authorities of neighbouring communes, residents’ and environmental organisations, and the airlines. Meeting four times a year, the committee advises on environmental actions implemented as part of Genève Aéroport’s environmental management system and notifies on the use of environmental fund. The minutes of meetings are available on Genève Aéroport’s website. Robert Beffa, acoustics architect and professor of acoustics at hepia (Geneva University of Landscaping, Engineering and Architecture) and member of the commission since 1994, was elected in June 2014 as its president. He says: “The consultative commission meetings offer the opportunity to deal with matters of broad interest such as night flights and changing noise levels for Genève Aéroport’s neighbouring residents. Involving all parties concerned, they clarify to help ease the inevitable tensions over the airport’s night-time operation. There is always a way to do better and no result can be satisfactory without some consensus being reached. The consultative commission will aim to optimise proposals for environmental improvement, taking into account everyone’s opinion and achieving a balance of the various interests at stake.” As an example, Mr Beffa cites runway-related projects that optimise operations, improve safety for Genève Aéroport, lessen noise disturbance for some local residents and reduce aircraft taxiing. This last point in turn enables airlines to cut kerosene consumption and gaseous emissions into the environment. 55

Environmental management

Noise abatement Various ways to mitigate noise are used. In particular the airport encourages airlines to operate at Geneva with efficient aircraft. The most modern aircraft emit up to 100 times less than those built in the 1970s.

Different sources of noise Aircraft movements and activities at the airport (ground noise) are the main sources of noise pollution. Aircraft noise is directly related to the type of engine used and, during the approach, to parameters derived from the aircraftâ&#x20AC;&#x2122;s aerodynamics. The most modern aircrafts emit up to 100 times less than those built in the 1970s. Ground noise sources include aircraft taxiing, aircraft auxiliary power units (APU), vehicular traffic on the site, engine testing, maintenance workshops and possible construction works. There are legal requirements (limits) for both air traffic and ground noise. Additional constraints from cantonal and federal authorities may complement these limits on a project-specific basis. Night-time noise is considered carefully by the authorities, airport operator and airlines.

The concept of balanced approach The different means of noise mitigation are technological evolution, the implementation of effective procedures for managing air traffic, careful use and planning of aerodromes, and the application of economic incentives.

In applying the ICAO (International Civil Aviation Organization) balanced-approach concept to noise management, strategic objectives and action plans are organised around the following four elements: 1. reduction of noise at source 2. land-use planning and management 3. noise abatement operational procedures 4. operating restrictions on aircraft The actions aim primarily to accurately quantify noise by measurement and calculation, and then to contain the noise by actions consistent with the strategic objectives of adapting airport infrastructure to future demand. During the night-time period (after 22:00), the benefit of a new flight is to be considered against its contribution to greater noise in this sensitive period. Measures are also implemented to protect concerned neighbors (see p.51, soundproofing programme). In parallel, a significant effort is made to ensure effective communication with local residents. This includes the publication of statistics, presentations to municipalities, managing complaints and responding to requests for information. More generally, it is important to balance interests between noise and the other nuisances of air transport (in terms of impact on the environment and health) with the benefits of air transport to and from Geneva (in terms of jobs and economic contribution, see p. 46).

Measuring and identifying the source of noise Genève Aéroport is equipped with an automatic aircraft noise measurement and identification system (MIABA). Based on a network of 15 fixed microphone stations installed in municipalities close to the airport and connected to air navigation services radars, the system can record and analyse aircraft flight paths, and identify the aeronautical origins of sound events. Its practical applications are monitoring procedural compliance, support for studies and dealing with complaints and requests for information.

Determining local residents’ exposure to noise Under the provisions of the law on environmental protection and the ordinance on protection against noise (OPB), aircraft noise exposure on the area near Genève Aéroport is calculated. Each year these calculations are performed by the Federal Materials Testing and Research Laboratory (EMPA) in accordance with methods set out by the Federal Office for the Environment. The noise footprint of air traffic is represented by noise exposure contours, according to OPB limit values and levels of sensitivity assigned to areas by the cantonal authorities. By comparing the extent of the contours and the number of residents exposed to a fixed level of noise through different years, it is possible to assess changes to noise levels due to air traffic. Ground noise can be likened to the noise caused by industrial and craft facilities. Genève Aéroport is therefore establishing a noise-exposure model for all the airport’s ground activities. This will ascertain average annual ground airport noise exposure in the residential areas near the airport.

Number of people exposed to noise To assess the noise impact of air traffic, it is necessary to link aircraft noise immission with the number of people exposed to a level of noise disturbance exceeding the exposure limit values (VLI). Noise does not actually have the same impact if it arrives on the lake or in an urban area. Around 20,000 people live on plots exposed to noise disturbance. Between 2010 and 2013, the number of residents exposed to aircraft noise remained stable despite 6% more traffic, demonstrating the airport’s efforts to reduce the noise impact of air traffic. 2010

2011

2012

2013

Number of people exposed to a level of noise disturbance > VLI

21,988

18,807

19,594

19,601

Number of movements (landings + takeoffs)

177,400

189,121 192,944 188,768

Noise footprint of air traffic The air traffic noise footprint allows monitoring the associated changes to noise immissions. It is based on the level of noise disturbance (Lr) and the time periods specified in the law. This indicator represents the area in square kilometres where the level of noise disturbance exceeds the exposure limit values (VLI) applicable to residential areas (sensitivity to DS II noise). Exposure after 23:00 has dropped significantly, due in particular to fewer delays and the awareness of airlines, which are asked to plan night flights carefully. However, this improvement has increased traffic between 22:00 and 23:00. For the daytime period (06:00-22:00), the change in the area is essentially a reflection of increased overall traffic.

Areas (km2) for which the level of noise disturbance (Lr) > VLI DSII* 2010

2011

2012

2103

06:00-22:00 — Lr > 60 dB(A)

13.9

14.9

15.0

15.3

22:00-23:00 — Lr > 55 dB(A)

20.3

25.0

26.2

27.4

23:00-24:00 — Lr > 50 dB(A)

32.9

16.7

17.1

17.6

* Noise exposure limit values applicable to residential areas (DS II) according to OPB annex 5

Environmental management Incentive system

Night-time movements

To encourage airlines to operate at Geneva with the most modern, quietest aircraft, Genève Aéroport levies a specific fee whose amount is linked to aircraft acoustical performance. An additional and progressive fee is also charged for departures after 22:00. This fee aims to encourage airlines to plan the fewest possible flights from Geneva after this time. Currently no scheduled service is timetabled after 22:00.

A night-time curfew is in force between midnight and 06:00 to reduce the disturbance caused by aircraft overflights during the night. From 22:00, non-commercial flights and the noisiest aircraft cannot take off or land at Geneva. Finally, only aircraft with the best acoustical performance can take off using the KONIL procedure above the Gex region.

In 2013 more than 90% of aircraft were in the noise class containing the quietest types, reflecting the airlines’ efforts to renew their fleets and operate modern aircraft. To maintain the incentive effect of the noise charge, the classification is reviewed periodically to take into account changes in technology. A new update of noise classification and charges was introduced on 1 April 2014, after negotiations with airlines on all airport charges.

The noisiest aircraft are prohibited at Genève Aéroport, except for medical flights, state flights and other emergencies.

Reduced-noise flight procedures Airlines comply with optimised noise abatement procedures, which take into account the location of areas of high population and the topography of the Geneva basin. At Geneva, departures are carried out with a maximum rate of climb to separate the source of noise from the ground as quickly as possible. For arrivals, aircraft perform a continuous descent approach to avoid noisy aircraft leveling phases. The recordings of the aircraft noise measurement and identification system enable the questioning of pilots taking an unusual flight path. It may happen that aircraft are flying over areas not usually flown over. In most cases, these paths are followed on the specific request of air navigation services or in the event of an aborted landing.

Fleet distribution by noise class Aircraft operating at Geneva are listed in classes according to their noise level (four classes for propeller aircraft and five classes for jets). These classifications are periodically reviewed to take into account technological change and fleet renewal. The distribution of movements by the different noise classes is an indicator of the technical and acoustical performance of aircraft. Class I includes the noisiest jet aircrafts, and class V those with the best acoustical performance. The new classification came into force on 1 April 2014, maintaining the fee’s incentive effect.

Jet engine noise classes 2011

2014*

Class I and II

0.5%

3.0%

Class III

1.7%

7.9%

Class IV

3.8%

69.0%

Class V

94.0%

20.1%

* Period April-July 2014 (new aircraft classification since 1 April 2014)

Night-time movements Less than 5% of annual movements are operated after 22:00. This figure has not significantly increased for several years. The increase in 2013 in the number of nocturnal movements, when compared with total traffic, is mainly due to landings (less noisy than takeoffs), while the number of takeoffs is down. Between 00:30 and 06:00, only specific urgent movements are allowed, such as state flights (transporting the head of state), medical flights (notably for the transport of organs) and special flights authorised by the Federal Office of Civil Aviation (humanitarian flights, air traffic control instrument calibration, etc). In addition to these movements not subject to any restriction by their nature, the aerodrome operator has the right to authorise commercial flights after 00:30 in exceptional and unforeseen circumstances, in accordance with the regulations on noc-

turnal movements. In 2013 it allowed four such flights. Movements made between 00:30 and 06:00 account for less than two per thousand of total annual flights.

Breakdown of movements by day and night 100 % 90 % 80 % 70 %

Day 2013 - 95.1 % 2012 - 95.5 % 2011 - 95.6 %

60 % 50 % 40 %

2011 - 4.4 % 2012 - 4.5 % 2013 - 4.9 % Night

30 % 20 % 10 %

12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00

Breakdown of movements during the night 2011 Movements

2012 %

Movements

2013 %

Movements

8,272

4.4%

8,707

4.5%

9,188

4.9%

22:00 — 22:59

6,391

3.4%

6,799

3.5%

7,208

3.8%

23:00 — 23:59

1,726

0.9%

1,778

0.9%

1,775

1.0%

00:00 — 05:59

155

0.1%

130

0.1%

205

0.1%

Total night

Reducing ground noise

Number and distribution of engine tests

Other procedures or operational restrictions are designed to reduce noise emitted on the ground. These include prohibiting the use of thrust-reversers on landing (except for operational or emergency reasons), limiting the use of onboard auxiliary power units (APU), the night-time closure of the northern apron, and limiting the periods for aircraft engine testing.

Power engine run-ups are a significant source of noise emissions due to their duration and/or high level of noise produced. Idle run-ups and leaking checks are conducted at minimum power, while in power tests the engines are operated at more than 70% and sometimes up to takeoff power. The number of engine tests remains stable year on year. There has been a slight reduction in power tests. The use of more modern aircraft, which require less heavy maintenance, partly explains this observation.

A specific noise abatement facility reduces noise emissions from engine power run-up performed by aircraft with wingspans below 20 metres. The construction of an additional, dedicated run-up facility for aircraft with wingspans up to 40 metres, covering most aircraft types operating at Geneva, is planned for 2015. This facility will significantly reduce the noise impact of engine tests for such aircraft. Today these tests, which are necessary to ensure aircraft safety particularly after an engine service or repair, are performed outdoors.

2011

2012

2013

2,820

2,857

2,862

> With power

690

676

563

> At idle

1,761

1,785

1,854

> Sealing test

369

396

445

Engine tests — total number

Number of complaints from residents Airport-residents relationship quality is monitored using as an indicator the annual number of complaints and complainants. Over the period 2011-2013, the number of complaints fell from an average of five a month to three a month and the number of complainants halved. This downward trend in the annual number of complaints reflects Genève Aéroport’s and operators’ efforts to reduce the nuisances associated with VFR (visual flight rules) flights, notably those of helicopters, and to comply with the night curfew.

2011

2012

2013

Complaints

Complainants

+ 11%

—20%

—33%

Change in complaints compared with 2010

Environmental management

Air quality and climate change Each year, new aircraft parking positions are equipped with fixed power supply systems. Accessibility to the airport by public transport is continually improved, enabling 37% of site staff and 45% of air passengers to use a sustainable mode of transport. These efforts, combined with many others, have permitted the granting and then the renewal of Airport Carbon Accreditation (ACA).

The objectives set for 2016 are: > reduce greenhouse gas emissions to 10.5 kgeq.CO2/TU* > increase the employee sustainable modal share to 40% > increase the passenger sustainable modal share to 45% > raise airport bus service capacity to 120,000 places/day

Four sources of gaseous emissions

> equip 6 aircraft parking positions with fixed power supply systems (400 Hz)

The airport is a place of intense activity, which generates pollutant and greenhouse gas emissions. The sources of emissions are by order of importance :

> increase the share of eco-friendly vehicles operating on the apron to 25%

> air traffic (takeoff, landing, taxiing)

> increase the share of apron-based diesel vehicles equipped with particulate filters to 25%

> induced road traffic (passengers, shoppers and employees accessing the airport) > ground handling (traffic on the apron, emissions from parked aircraft)

> increase the share of Euro 4, 5, 6 and Com 3 vehicles and machines to 60%

* TU = Traffic Unit = 1 passenger or 100kg of freight

> and the operation of facilities (heating, ventilation, lighting, etc., see pp. 65-66) Genève Aéroport is committed to limiting gaseous emissions linked to airport activities and implements targeted measures in each of these areas.

Greenhouse gase emissions intensity kgeq.CO2 / TU 13.5

13.6

13.0

12.8

12.5

12.1

12.0

11.7

11.5

11.1

11.0 10.5 10.0 9.5 2009

2010

2011

2012

2013 61

Environmental management

Encouragement to use the most efficient aircraft For each landing, Genève Aéroport levies a charge on the gaseous emissions proportional to the quantity of pollutants emitted by the aircraft concerned. This measure, in place at all Swiss airports and gradually being deployed in Europe, aims to encourage airlines to choose aircraft with less polluting engines. Moreover, to reduce fuel consumption, gaseous emissions and noise, aircraft follow continuous descent approach procedures (which means the smoothest possible path, ideally with no go-around) and the aircraft of some airlines use one-engine taxiing. The load factor of aircraft operating at Geneva is constantly improving, allowing an increase in the number of passengers while limiting the number of movements and associated environmental impacts.

Fuel efficiency improvements Manufacturers are offering more and more fuel-efficient aircraft, fuel being the airlines’ predominant cost. Fleet renewal allows the use of less polluting, quieter aircraft. Swiss International Air Lines will therefore replace its 20 Avro RJ100 aircraft with new-generation Bombardier CS100 aircraft* from 2015. In addition, easyJet, which already has a very new fleet, has ordered new Airbus A320neo aircraft, which will be put into service from 2017.

Connected aircraft On the apron, additional fixed aircraft power supply systems (400 Hz) have been installed, bringing to 30 the number of aircraft parking positions equipped. These systems avoid the use of the auxiliary power unit (APU) needed to produce energy and air conditioning on board parked aircraft. This leads to an annual saving of more than 8,000 tonnes of kerosene, 26,000 tonnes of carbon dioxide (CO 2), as well as 52 tonnes of nitrogen oxides (NOX), and less noise on the airport site. The new positions will be equipped in 2014.

Encouraging sustainable mobility Regarding induced road traffic, Genève Aéroport aims to reduce the use of private cars by airport employees and has therefore implemented an ambitious mobility plan which is recognised and awarded at national and international level. Shuttles funded by Genève Aéroport supplement the public transport network and enable employees working early in the morning or late at night to travel to or from their workplace free of charge. Between 2011 and 2013, five new routes were created, including a cross-border route. Each year significant grants are awarded on the purchase of public transport season tickets, as well as to employees travelling on foot or by bicycle. The shuttles and subsidies are funded by an increase in the cost of employee-parking season tickets, which is entirely allocated to the mobility plan. In addition, staff can only get a parking season ticket if their place of residence is not well served by public transport. In 2011, 37% of employees used a sustainable mode of transport to get to the airport. The goal is to reach 40% in 2016. Incentives are also used for air passengers. Genève Aéroport is one of the few airports worldwide to offer public transport tickets to passengers arriving at the airport. This measure perfectly complements the public transport ticket offered by Geneva Tourism to the people staying in hotels. Since this offer began in 2008, the number of public transport users has significantly increased. In 2013, more than 2,000 Genève Aéroport-funded tickets were distributed each day and the share of air passengers using public transport reached 45%.

*www.swiss.com/ch/FR/voler/flotte/bombardier

Elimination of the most polluting vehicles

Monitoring of air quality

Reducing the gaseous emissions of over 1,000 vehicles and engines on the apron has been in an action plan implemented gradually since 2008. Airport companies are encouraged to renew their fleets through adapted regulations and traffic permits whose rate is adjusted according to vehicles’ contribution to air pollution. From 2015, vehicles not meeting at least the Euro 2 standard, or older than 20 years, will no longer be able to move on the airport site, and certain equipment such as ground power units (GPU) will always have to be equipped with a particulate filter. Currently % of vehicles and non-road equipment are electric, hybrid or natural gas propelled and the share of equipment meeting the latest emission standards (Euro 4, 5 and 6, Com 3) has risen from 28% to 50% in three years. In addition, as part of several partnerships and pilot projects, Genève Aéroport is testing innovative technologies such as electric cars and buses, rapid recharging systems and new-generation solar panels.

The air quality on the airport site is continuously measured by two instruments which analyse the concentration of sulphur dioxide (SO2), nitrogen dioxide (NO2), ozone (O3) and particulate matter (PM10). The data are validated by the appropriate cantonal service and available on the website www.transalpair.eu In addition, a network of passive samplers measures the average concentration of NO2 in the airport area and under the aircraft approach paths. Produced by the canton from airport and cantonal passive samplers, this map shows that the immission limit value (VLI) is exceeded throughout the city centre and on the southern edge of the airport. In contrast, no increase in NO2 is measured under the flight paths at the ends of the runway.

NO2 immissions map Average NO2 immissions in 2013 – [µg/m3]

50 49.9%

45 40 35 34.9%

30 25

28.3%

22.2%

20 15 10 5

19.1%

19.5%

9.7%

10.4%

19%

0 2011

2012

< 26

36 – 38

26 – 28

> 38

28 – 30

VLI 30 µg/m3

30 – 32

32 – 34

34 – 36

2013

% eco-friendly vehicles % diesel vehicles with particulate filter % Euro 4, 5, 6, Com 3 vehicles

Location of the Genève Aéroport station

Location of the Genève Aéroport passive samplers

19% of vehicles operating on the apron are eco-friendly (electric, hybrid or natural gas) 63

Carbon certification Genève Aéroport is working to continually improve its carbon footprint. Since 2011, Genève Aéroport has been certified to level 3 of the Airport Carbon Accreditation (ACA) programme. This certification assesses and recognises the efforts made by airports to reduce their greenhouse gas emissions. It requires verification by an independent third party and comprises four levels of accreditation: mapping, reduction, optimisation and neutrality.

The first level involves determining the sources of emissions and calculating the annual emissions of greenhouse gases from the airport. In the second level, the airport must also set and achieve a goal of reducing emissions. To reach the third level, the airport must include in its carbon footprint emissions from aircraft (landing and takeoff), induced traffic (passengers and employees) and business trips. Stakeholders should also be included in the goals of reducing emissions. Finally, the fourth level (3+) requires that the airport offsets its emissions to achieve carbon neutrality. As part of this certification, Genève Aéroport is also committed to reducing CO2 emissions from airport buildings by 500 tonnes in 2020 and by 5,000 tonnes in 2030 compared with emissions in 2012. These decreases will be achieved in particular by optimising the operation of the boiler until 2020, and its replacement with heat pumps operating on lake water from 2030. It is finally worth noting that after proving itself for several years with level 3, Genève Aéroport is considering taking the necessary steps to be certified to level 3+.

Environmental management

An ambitious energy policy Genève Aéroport has an ambitious policy that follows NegaWatt principles. The energy saving measures implemented between 2011 and 2013 have achieved annual savings of 2,694 MWh. The electricity consumed is 100% from renewable sources. In addition, more than 10,000 m2 of photovoltaic and thermal solar panels have been installed.

Significant energy needs The airport is a major consumer of electricity and heat in the canton. Heat is produced on the site with an oil-fired plant and then distributed through its own heating network to the buildings. Some buildings are connected to district heating and the large aircraft hangars are heated by gas radiant panels. The total electricity consumption of the site corresponds to that of 16,800 households, and the heat consumption to that of 2,250 households.

Systematic application of NegaWatt principles Genève Aéroport’s energy policy is based on applying the principles of NegaWatt5: economy, efficiency and use of renewable energy. Strict energy constraints are set for all new construction and renovation. Genève Aéroport participates in federal (ProkiloWatt, AEnEc) and cantonal (Eco21) programmes of implementing measures to reduce thermal and electrical consumption. On the site, Genève Aéroport is piloting the WattElse project that involves other airport-site organisations in an energy-saving approach. Finally, through its situation as a major consumer, Genève Aéroport has a close relationship with the Cantonal Energy Office, which sets targets for improving energy efficiency. The targets for 2016 are : > Reduce heat consumption by 5% compared with 2013 > Reduce electricity consumption by 2% compared with 2013 > Maintain the supply of new renewable energy at 12%

1,200 m2 of ultra high vacuum thermal solar panels were installed in 2012 (technology developed at CERN)

> Increase the production of solar energy on the site to 2 GWh

Energy saving Efforts made over several years in terms of energy management have saved a total of more than 70 GWh in 10 years (results certified according to the international performance measurement and verification protocol, IPMVP).

Detailed monitoring of consumption Genève Aéroport has finished deploying a full network of heat and electricity ‘smart meters’ to provide a much more accurate and dynamic view of the site’s various points of consumption. This system will allow, for example, quicker responses to possible deviations in consumption. An annual review of energy saving measures is carried out, and the site’s energy consumption is one of the indicators presented annually to the board.

Severe constraints for new buildings All new construction at Genève Aéroport must adhere to specific energy specifications which set severe con-

straints on energy consumption and the insulation of new buildings. For example, the use of halogen lamps is prohibited, electrical equipment must be class A+ or better, heat recovery is required on ventilation equipment, and hot water must come from at least 60% renewable sources or heat recovery.

100% renewable electricity All electricity purchased by Genève Aéroport is renewable. 12% of this electricity is certified ‘naturemade star’, the Swiss 100% eco-friendly quality label, and the rest is hydro-electricity. Genève Aéroport is also gradually deploying solar panels on the site, to locally produce electricity or heat. The site’s solar installations currently in operation produce around 1,000 MWh of electricity and 625 MWh of heat.

Evolution of energy consumption in GWh (electricity + heat) GWh

120

500 Area

110

480 8.97

100 1.70

90 91.03

84.08

1.70 91.93

97.45

3.10 97.22

7.29 3.33 5.25 3.32 103.16 101.57 100.45 101.78 101.46

9.18

9.82

98.01 94.51

11.15

11.88

Saving 95.26 96.22 Consumption

86.15

460 440 420

79.97

400

70 1998

1999

2000

Total operated area

2001

2002

2003

2004

2005

2006

Total energy consumption adjusted by degree day

2007

2008

2009

2010

2011

2012

Annual energy saving (certified by a neutral body)

2013

Environmental management

Stormwater management Genève Aéroport is pursuing a general drainage plan to remove in particular the qualitative impact of discharges into water courses. In this context, the construction of an underground retention basin and new pipelines is planned. It represents an investment of over CHF 25 million.

Three watersheds Impermeable surfaces generate significant quantities of runoff that ends up in three small streams: the Nant d'Avanchet, the Vengeron and the Gobé. The physio-chemical and biological quality of these streams is not good, partly due to the influence of the airport. The Nant d’Avanchet collects rainwater from the western half of the airport site and the Vengeron collects rainwater from the eastern half. Discharges from the airport have an important quantitative and qualitative impact on the Vengeron and Nant d’Avanchet and a negligible impact on the Gobé, which only receives rainwater from a small area of grassland. The qualitative impact on the Vengeron and Nant d’Avanchet is particularly significant in winter, due to the use of de-icing and anti-icing products on the aircraft, and de-icing salts (formates) on the apron, taxiways and runway. Discharges from the airport do not fulfil water quality requirements due to their high organic load and suspended solids.

General drainage plan As in the municipalities, Genève Aéroport implements a general water drainage plan, a tool for the planning, operation, maintenance and monitoring of drainage f acilities. In this context, Genève Aéroport has three main objectives : > removing the qualitative impact of discharges on water courses > respecting the quantitative constraints of discharge in water courses > preventing and limiting risks to water in the case of accidents To achieve these objectives for the Vengeron water course, Genève Aéroport plans the construction of an underground retention basin of at least 8,000 m3, and new pipelines to intercept water contaminated by de-icing products and take it to the cantonal wastewater treatment plant (WWTP). Genève Aéroport plans to invest more than CHF 25 million in this project whose works are due to start in 2015 and take two years. In parallel, Genève Aéroport is finalising the water drainage concept for the Nant d’Avanchet watershed. Given the density of facilities and lack of space on the airport site and nearby, Genève Aéroport is limited in the water management solutions that can be implemented compared with other airports. The renovation and construction of structures in this highly restricted environment, without disrupting the efficient functioning of the airport, is complex and expensive. Despite this, Genève Aéroport is working to continually improve its drainage system to reduce its discharges of pollutants in natural environments.

Gobé Vengeron

Lac Léman (Lake Geneva)

Nant d'Avanchet

Rhône

Receiving waters Vengeron watershed Nant d’Avanchet watershed Gobé watershed 67

Aircraft de-icing procedure De-icing is performed using glycol on the positions where aircraft are parked. A product is mixed with hot water to remove frost and ice while another type of product is used to prevent frost and ice from reforming. Once the de-icing is finished, a sweeper vacuums the glycol and water residues on the position. The rainwater collectors in these areas are mainly diverted to sewerage in winter, enabling WWTP to treat the glycol residues flowing in the pipes. The pollutant load discharged into the Nant dâ&#x20AC;&#x2122;Avanchet is the glycol that falls on the west of the runway during aircraft takeoff and the glycol that passes through the storm overflow in wet weather. A monitoring campaign conducted during the winter of 2008-2009 showed that 3.6% of the total de-icing products pollutant load went into the Vengeron. The airportâ&#x20AC;&#x2122;s impact on the receiving water depends directly on weather conditions and the volume of de-icing products used. De-icing fluids used at the airport are certified triazole-free. Since 2014, their storage has been centralised in a modern distribution station (see photo on the right). All the individual storage places have been dismantled, so reducing the risk of leaks into the water.

Aircraft de-icing

[m3]

The roof and facades of the new distribution station are covered with solar panels

2011/12

2012/13

2013/14

2011/12

2012/13

2013/14

2000

De-icing fluids Type I Type II Type IV Dilution water Suction of residues + water

De-icing of movement areas Potassium formate (liquid)

1500 1000 500 0

[m3] 200 0

[t] 50

Sodium formate (solid) 68

Environmental management

Controlling the consumption of natural resources Genève Aéroport promotes the use of materials with a small environmental footprint and manufactures on the site cleaning products that are 100% biodegradable. The installation of dry urinals saves 4,000 litres of water a day.

Use of recycled materials Genève Aéroport works to control its consumption of natural resources and promote the use of recycled materials. The paper used in the office is from 100% recycled materials and printers are configured by default to print double sided and in black and white. For its publications, Genève Aéroport favours as much as possible recycled or Forest Stewardship Council-certified paper. A special effort is made to reduce water consumption for new construction and during renovations. Dry urinals have been installed

as well as water-saving taps and dual-flush toilets. These economical devices and a rainwater harvesting system are included in the specifications for new construction. Similarly Genève Aéroport requires that, whenever possible, works take into account the embodied energy of building materials and favours the use of recycled aggregates.

100% biodegradable products For cleaning buildings, Genève Aéroport has tested and then installed a Swiss cleaning solutions production system based on the hydrolysis of water. These products obtained only with water, salt and electricity are 100% biodegradable and meet Swiss standards. They contain no toxic substance and can be handled by cleaning staff without risk to health. Their production on the airport site brings substantial savings and reduces the environmental impact associated with the delivery of products and management of empty containers. In 2014 Genève Aéroport has installed two new machines for producing cleaning solutions. The products are made freely available to cleaning providers, who are encouraged to use them.

Litres/ passenger

Water consumption in the buildings

225’000

200’000

16.5

175’000

150’000

15.5

125’000 15 100’000 14.5

755’000

50’000

13.5

25’000 0

2011

2012

2013 69

Environmental management

Encouraging waste sorting Five waste collection centres enable the sorting of 26 materials at various points on the airport site. 34% of the waste produced on the site goes through a recycling stream. 96% of the cost of managing third-party incinerated waste is billed.

More than 5,000 tonnes of waste Airport operations generate more than 5,000 tonnes of waste a year, which must be sorted, collected and removed. This waste is classified into three main categories: standard industrial waste (including bulk refuse); recyclable waste (paper, PET, glass, wood, organic waste, metals, oils, electrical appliances, etc); and special waste (solvents, paints, etc). Standard industrial waste is incinerated (heat recovery), recyclable waste follows recycling streams and special waste receives specific treatment. The sorting rate is set by the recyclable and special waste. To avoid the risk of disease, waste from interna-

Waste sorting

tional flights must be incinerated within 24 hours. Genève Aéroport has established a specific channel to treat this waste in a consistent way. This requirement is essential from a public health point of view, but it limits the recycling of waste from aircraft.

Controlling volumes and costs Genève Aéroport is implementing a strategy that aims to reduce the amount of waste produced on the site and encourage sorting and recycling. To reduce waste at source, Genève Aéroport applies a purchasing policy encouraging products and materials that are durable, recyclable and supplied with a minimum of packaging. To increase sorting, the collection and sorting facilities are continually improved. New sorting points have been installed landside, in front of the airport’s main buildings. The cleaning companies and site employees are regularly trained and passengers are made aware of waste sorting through the broadcasting of clips on the information screens. Since 2011, applying the principle of polluter-pays, Genève Aéroport has gradually extended a bag-tax system for standard industrial waste from the concessionaires and tenants of its various buildings. Revenues from this tax are to cover the costs of handling, transport and incineration of waste, as

Tonnes

Sorting rate

41.2

4,000

40 %

37.4

35.9 31.5

3,000 1,367

1,976

1,697

1,584

30 %

2,000

20 %

2010

2012

10 %

1,825

1,802

1,615

393

1,851

1’417 2011

439

500

Special waste

1,729

1,000

586

Recyclable waste

1,024

Waste from international flights

1,519

Standard industrial waste

2013

well as the depreciation cost of the collection centres. Identification system-equipped compactors and private containers also enable the companies to be billed for the management and incineration costs of their non-recyclable waste. Meanwhile, the management of recylable waste remains free to constantly encourage this sorting.

Convincing results In the main terminal, the application of the bag-tax has increased the sorting rate from 22% in 2010 to almost 45% in 2013, and reduced the amount of waste incinerated by more than 220 tonnes. On the whole site over the same period, the sorting rate rose from 31.5% to 41.2% and the amount of waste incinerated fell by 326 tonnes. This performance was achieved even though the number of passengers increased by 2.5Â million. By 2016, the goal is to achieve an overall sorting rate of 43% and to cut the amount of waste produced on the site to 0.30 kg per passenger.

Waste quantity

4,000

Traffic unit = 1 passenger or 100kg freight

GenĂ¨ve AĂŠroport has developed several partnerships with non-profit organisations in the field of sustainable development to find new channels for its recyclable waste. In addition to collecting its consumable food and redistributing it to social organisations and services (see boxed text p.49), since 2012 textiles have been collected by Emmaus. Since late 2013, the EcoLogistic workshop of public organisations for reintegration has recovered electronic equipment and printer cartridges for recycling.

Kg of waste by traffic unit

Tonnes 5,000

Total volume

Partnership with organisations

5,105 0.41

5,343

5,489

0.39

0.37

5,387

0.5 0.4

0.35

3,000

0.3

2,000

0.2

1,000

0.1

0 2010

2011

2012

2013

Environmental management

Reconciling safety and natural environments Genève Aéroport ensures the safety of operations while preserving biodiversity. It is certified by the Nature & Economy Foundation for its landscape and habitat management. Several sites of invasive plants were eradicated between 2011 and 2013. The airport grasslands affected by the airport infrastructure projects are the subject of an inventory to identify rare species and define compensatory measures.

Intense activity on the runway and in the grasslands Genève Aéroport is located between the city and the countryside. It is bordered by wetland and forested areas to the north and is less than two kilometres from Lake Geneva and the Rhône. The airport is a link in the network of natural habitats. On the airport site, 150 hectares of natural grasslands account for almost half the total area. These grasslands can list more than 200 species of flora including 11 endangered species and 15 vulnerable species at cantonal level. In certain areas of the north-west, rarities encountered include the Sisyrinchium montanum, at the only known site in the canton of Geneva. In the meadows south-west of the airport, the vegetation is enriched with plants typical of dry grasslands and includes six species of orchids. The environments that make up the airport perimeter are colonised by numerous kinds of animals, including some rare species of butterflies such as the Meadow Fritillary and the Silver-studded Blue, for which Genève Aéroport is the sanctuary in the Geneva basin. Hives are kept on the edge of the runway. Threatened by various scourges, bees are an important component of biodiversity by participating in the pollination of many plant species. Birds are also attracted by the tranquillity of the site and the presence of insects and small mammals. To date more than 135 bird species have been observed on the airport site near which they nest or visit. Genève Aéroport’s objective is to ensure the safety of operations while allowing the coexistence of the flora and fauna with the aircraft.

Grassland management To meet safety objectives while preserving biodiversity, a grassland management plan has been implemented. In particular the height of the vegetation is limited, no welcoming space for birds is provided near the runway, and differential mowing is carried out. According to the green spaces in question, their proximity to the runway and the presence of instruments for air navigation, the mowing is regular, twice yearly or annual. The natural grasslands situated near the runway and aircraft taxiways must be high enough to retain the soil, prevent dust and dirt from being blown and short enough to lay a foam carpet in the event of an aircraft runway excursion.

In grasslands further from the runway, biodiversity-friendly high grass is maintained. These grasslands are home to some ground-nesting birds, mammals (voles, hares foxes) and a multitude of insects. The high grass limits the grasslands’ attractiveness to birds of prey (reduced view of prey) and bird species that usually keep together (gathering difficult). In addition, no biocide or fertiliser is used on natural areas of the airport site and there is monitoring of invasive species (neophytes) to identify these undesirable plants and dispose of them by digging or burning. Finally, more than 230 nesting boxes are installed on buildings to attract birds where they pose no risk to operations. A wildlife crossing above Ferney tunnel allows mammals to pass between the woods situated on the north of the airport. The presence of wildlife on the airport site is constantly monitored by Wildlife Hazard Prevention Unit agents who, if necessary, scare off the animals threatening aircraft.

Developments integrating the landscape dimension When constructing new developments or facilities, Genève Aéroport takes into account the guidelines of its land planning and management manual, whose objective is to maintain and enhance biodiversity at and around the airport. For example: the possibility of establishing plants on the facades and on the roofs of new buildings and facilities is studied; the seeding and planting of indigenous and resistant plants is favoured; when projects are built on grassed areas, an inventory of rare or endangered species on the relevant plot is systematically carried out to organise their movement or plan compensatory measures with the cantonal authorities. Genève Aéroport also wants to maintain close collaboration with neighbouring municipalities and cantonal services. The aim is to strengthen urban and environmental unity and harmonisation between airport site developments and those existing and planned in surrounding municipalities, and to ensure their compatibility with airport operations (management of obstacles to air navigation, developments likely to change animal risks, etc). Finally, since 2011 Genève Aéroport has been one of the 330 companies certified by the Nature & Economy Foundation which, through its landscape and natural habitat management, contribute to the preservation of biodiversity.

Annexes Report profile Genève Aéroport publishes its sustainability report for the first time. This biannual report replaces the airport’s environmental report and social report, which were published every three years and two years respectively. The environmental report was last published in 2011, and the social report in 2012.

Report auditing The report’s content has been reviewed internally by the relevant departments and senior management. For this first publication, there has not been any auditing by an external expert.

What is the Global Reporting Initiative (GRI)? GRI is a non-profit foundation that is part of a strategic global alliance with the United Nations Global Compact, the Organisation for Economic Co-operation and Development, the International Organization for Standardization, and the United Nations Environment Programme. GRI publishes guidelines which aim to help companies measure their economic, ecological and social performance, and to report on these in a transparent way. The GRI guidelines set out a precise framework for preparing reports and the principles for their quality and content. These guidelines are developed and updated through a broad multi-stakeholder debate involving hundreds of experts from all sectors (private sector, civil society, science, unions, industry associations) and geographical areas. GRI is the reference standard for reporting on sustainable development and is widely used in the aviation industry.

Annexes - GRI content index for ‘in accordance’ – core Genève Aéroport has decided to comply with the GRI essential criteria. The index below lists the pages that cover each general standard disclosure. General standard disclosures Themes

GRI indicators

Page(s)/notes

Strategy and analysis

G4-1 Decision-maker statement

p. 3

Organisational profile

G4-3 Name of the organisation

Aéroport International de Genève (AIG)

G4-4 Products and services

pp. 7, 10, 11

G4-5 Organisation headquarters

Le Grand-Saconnex, Genève

G4-6 Host country

Switzerland

G4-7 Legal form

Autonomous public organisation

G4-8 Markets served

p. 6

G4-9 Size of the organisation

pp. 7, 9

G4-10 Number of staff

pp. 27, 28, 79

G4-11 Collective agreement

The staff statute of AIG, supplemented by regulations, directives and other instructions governs the employment relationship between AIG and its employees

G4-12 Supply chain

pp. 10, 11

G4-13 Significant changes

No significant changes

G4-14 Precautionary principle

p. 16

G4-15 Charters, principles and other initiatives

p. 78

G4-16 Membership of associations

p. 79

G4-17 Scope of financial statements

p. 10 – Financial reports available on www.gva.ch/publications

G4-18 Content process

p. 22

G4-19 Relevant aspects

p. 23

G4-20 Scope of aspects in the organisation

The material aspects are relevant for all divisions of AIG

G4-21 Scope of aspects outside the organisation

The material aspects have direct or indirect impact on each stakeholder group

G4-22 Nature of the reformulations and consequences

No reformulations of information provided in earlier reports

G4-23 Significant changes

No significant changes

G4-24 List of stakeholder groups

p. 18

G4-25 Stakeholders selection criteria

p. 17

Identified material aspects and boundaries

Stakeholder engagement

Report profile

G4-26 Dialogue

pp. 19, 20, 21, 29, 33, 42, 50, 55

G4-27 Concerns of stakeholders and organisational responses

p. 20

G4-28 Reporting period

2011 to 2013

G4-29 Date of last report

p. 74

G4-30 Reporting cycle

p. 74

G4-31 Contact person

developpement.durable@gva.ch

G4-32 GRI content index

pp. 75, 76, 77

G4-33 External auditing of the report

No external audit of the report

Governance

G4-34 Governance structure

p. 16

Ethics and integrity

G4-56 Codes of conduct and codes of ethics

pp. 14, 15

Annexes - GRI content index on specific standard disclosures The index below lists relevant aspects and indicators identified during the process of defining the report’s content (see "Material aspects", p.22). The index lists pages which describe the managerial approach of each aspect and the various indicators.

Specific standard disclosures Material aspects

GRI indicators

Page(s)/notes

Economic performance

EC3 Coverage of pension plans

pp. 28, 29

Indirect economic impacts

EC8 Significant indirect economic impacts

p. 46

Procurement practices

–

p. 43

Materials

EN1 Consumption of materials

pp. 69, 82

EN2 Consumption of recycled materials

pp. 69, 82

EN3 Energy consumption within the organisation

pp. 66, 81

EN5 Energy intensity

p. 81

EN6 Reduction of energy consumption

pp. 66, 81

EN7 Reduction in the energy requirement of services

pp. 65, 66

Water

EN8 Water consumption

p. 69

Biodiversity

EN11 Presence of areas rich in biodiversity

p. 72

EN12 Impacts on biodiversity

p. 72

EN14 Species on the national red list

p. 72

EN15 Direct greenhouse gas emissions

p. 80

EN16 Indirect greenhouse gas emissions

p. 80

EN17 Other indirect greenhouse gas emissions

p. 80

EN18 Intensity of greenhouse gas emissions

pp. 61, 80

EN21 NOX, SOX, and other significant air emissions

p. 80

EN23 Weight of waste by type

pp. 70, 71, 82

EN26 Bodies of water affected by the organisation’s discharges

p. 67

Transport

EN30 Impacts linked to the transport and movement of personnel

p. 62

Overall

EN31 Expenditure and investment in environmental protection

p. 54

Supplier environmental assessment

EN32 Suppliers checked using environmental criteria

p. 43

Energy

Emissions

Effluents and waste

Specific standard disclosures (cont.) Material aspects

GRI indicators

Page(s)/notes

Employment

LA1 New employees and staff turnover

p. 27

LA2 Social benefits provided to staff

pp. 28, 29

LA3 Return to work after parental leave

p. 29, 100% of employees returned to work following parental leave

LA5 Workforce represented in occupational health and safety committees

p. 32

LA6 Occupational accidents, illness, absenteeism

pp. 32, 33

LA10 Skills development programme

pp. 30, 31

LA11 Performance and career development interviews

All staff benefit from regular performance and career development interviews

Diversity and equal opportunities

LA12 Distribution of staff by gender and age group

pp. 26, 28

Equal remuneration for women and men

–

p. 26

Supplier assessment for labour practices

LA14 Suppliers checked on their employment practices

p. 43

Local communities

SO1 Participation of local communities in impact assessment

p. 55

Anti-corruption

SO4 Communication and training on anticorruption procedures

pp. 15, 43, staff involved are regularly trained on public procurement directives

Products and service labelling

PR5 Results of customer satisfaction surveys

pp. 20, 39

Occupational health and safety

Training and education

Airport operators sector supplement specific disclosures (GRI 3.1) Aspect

GRI Indicators

Page(s)/notes

Traffic statistics

AO1, AO2, AO3 Passengers, movements, cargo

pp. 7, 79 and Annual report available on www.gva.ch/publications

Emissions, effluents and waste

AO4 Quality of storm water

pp. 67, 68

AO5 Ambient air quality

pp. 63, 80

AO6 De-icing fluids

pp. 68, 81, 82

Noise

AO7 Number of residents affected by noise

p. 57

Local communities

AO8 Compensation

pp. 51, 56

Customer safety

AO9 Wildlife strikes

6.4 strikes per 10,000 aircraft movements (2013)

Annexes - Identity card

Awards, certifications and labels In 2011, 2012 and 2013, Genève Aéroport gained the following awards, certifications and labels : Federal Office of Civil Aviation (FOCA) certification stating that the organisation and documentation of processes intended to ensure the airport infrastructure meet the requirements of the International Civil Aviation Organization (ICAO). Valid for three years, the last audit took place in 2013 Airport Efficiency Excellence Award in the category of airports under 15 million passengers a year, and awarded by the Air Transport Research Society (2011, 2012 and 2013) Title of ‘Airport of the year’ in the 10 million-30 million passengers category, and awarded by Air Transport News (2013) ‘Snow World Award 2012’ airports category, awarded by a panel of specialists brought together under the auspices of the British magazine ‘Ski and snowboard’ ‘1+ for all’ label awarded by the canton of Geneva, distinguishing companies that are actively committed to employment and integration (2012 and 2013) ‘Friendly Work Space’ label issued by Health Promotion Switzerland to companies that consider health management as an integral part of business management (2013) Airport carbon accreditation (ACA), level 3 awarded by ACI Europe and verified by an independent third party. Evaluates and recognises efforts taken to reduce emissions of greenhouse gases (2011, 2012 and 2013) ‘Nature & Economie’ certification awarded in 2011 by the foundation of the same name to companies which, by the quality of their landscape and natural habitat management, contribute to the preservation of biodiversity AEnEc (energy agency for the economy) certification Commitment to reduce CO2 emissions having been reached in 2012, Genève Aéroport has not renewed its agreement with AEnEc for the period to 2020. It is now focusing on energy audits requested by the canton Certificate as part of the Swiss ethics prize 2012 Certificate awarded to Genève Aéroport for having successfully completed a unique project in the field of ethics, particularly in terms of corporate social responsibility and sustainable development.’ In this instance it referred to the company volunteering project conducted in 2011 ‘Incentive prize for data protection and transparency’ awarded in 2011 by LIPAD (law on public information, access to documents and protection of personal data)

Involvement in industry associations Genève Aéroport is a member of the following aviation organisations, where its CEO has the functions mentioned below : Aerosuisse, the umbrella organisation of Swiss aviation and aerospace Member of its board SIAA (Swiss International Airports Association), Chairman ACI Europe (Airports Council International) Treasurer and member of the board ALFA-ACI (association of airports in French-speaking areas) Vice-president ACI, Airports Council International

Genève Aéroport in figures 2011

2012

344.8

364.2

376.3

Net operating profit

64.6

66.5

72.3

Profit paid to the State

32.3

33.3

45.8

Investment

66.9

97.6

121.4

Passengers

13.1

13.9

14.4

189,121

192,944

188,768

Turnover

Aircraft movements (landings and takeoffs)

2013

Human resources Distribution of permanent staff by status, 31.12.2013 Employee

Staff manager

Directors and senior management

Line manager

Women

Men

Women

Men

Women

Men

Women

Men

199

511

710

Annexes - Environmental management Table of environmental indicators INDICATORS

2012

2013

Target 2016

Unit

2010

2011

[teq.CO2]

160,615

167,160

171,102

167,955

–

12.8

12.1

11.7

11.1

10.5

Notes

Gaseous emissions Greenhouse gas (GHG) emissions GHG emissions intensity

[kgeq.CO2/TU]

Total TU = 1 passenger or 100kg freight

Direct GHG emissions

[teq.CO2]

10,096

7,764

8,588

8,684

–

Scope 1

Energy indirect GHG emissions

[teq.CO2]

1,761

1,558

1,635

1,807

–

Scope 2

Other indirect GHG emissions

[teq.CO2]

148,759

157,838

160,879

157,464

–

Scope 3

Nitrous oxides (NOX)

[t]

593

632

643

638

–

Carbon monoxide (CO)

[t]

479

494

492

450

–

Volatile organic compounds (VOC)

[t]

198

190

256

241

–

Particulate matter (PM10)

[t]

–

Nitrous dioxide (NO2)

[µg/m3]

Ozone (O3)

[number]

Sulphur dioxide (SO2)

[µg/m3]

Particulate matter (PM10)

[µg/m3]

[number]

984

1,014

1,011

1,058

–

Electric, hybrid, or gas vehicles

[%]

17.7

19.1

19.5

19.0

Diesel vehicles with particulate filter

[%]

7.3

9.7

10.4

22.2

Euro4, Euro5, Euro6, Com3, Com4 vehicles

[%]

–

28.3

34.9

49.9

Gaseous immissions Target = legal threshold Number of legal threshold exceedances

Airport vehicles Vehicles

Surface access Bus frequency (round trip)

[buses/ day]

899

914

1,034

1,040

–

Capacity of bus services

[seats/ day]

93,410

95,140

108,500

108,160

120,000

Passengers sustainable modal share

[%]

Passenger satisfaction with accessibility

[%]

443,427

569,387

669,410

761,054

–

Public transport tickets provided to passengers

[number]

Target set with new methodology defined in 2014

INDICATORS

Unit

Employees sustainable modal share

[%]

2010

2011

2012

Target 2016

2013

Notes

–

[number]

1,077

1,143

1,176

1,302

–

Subsidy for sustainable mobility

Total energy consumption

[MWh]

116,713

107,004

110,997

114,028

–

Electricity, heating, fuels

Energy intensity

[kWh/ TU]

9.8

8.5

8.0

7.8

–

TU = 1 passenger or 100kg freight

Energy saved

[GWh/ year]

9.2

9.8

11.2

11.9

–

Cumulative since 2001

New energy saving measures put in place

[MWh]

205

641

1328

725

–

Thermal and electric

Electricity

[MWh]

60,852

60,239

60,040

59,257

58,000

Subsidised employees

Survey in 2014

Energy consumption

Certified renewable energy

[%]

Photovoltaic solar energy (self-generated)

[MWh]

–

2,028

3,251

8,911

–

Total photovoltaic area

[m2]

Total photovoltaic power

[MWh]

283

471

1,029

–

Thermal energy

[MWh]

38,839

30,811

33,761

36,781

35,000

Fuel oil

[MWh]

26,321

20,109

21,747

22,652

–

Natural gas

[MWh]

7,340

6,513

7,420

8,432

–

District heating

[MWh]

5,159

4,167

4,577

5,677

–

Solar (self-generated)

[MWh]

–

[m2]

1,221

–

Total solar thermal power

[MWh]

627

–

Fuel

[MWh]

17,022

15,955

17,196

17,989

–

Diesel

[m3]

1,296

1,227

1,304

1,372

–

Gasoline

[m3]

280

248

289

293

–

[MWh]

9,108

9,961

9,006

8,999

–

Total solar thermal area

Cooling output

100% renewable naturemade star label

Contains 5% of biodiesel

Annexes - Environmental management INDICATORS

Unit

2010

2011

2012

2013

Target 2016

Notes

Water management Aircraft de-icing

[m3]

1,071

938

1,455

1,068

–

Type I

[m3]

430

311

545

536

–

Type II

[m3]

192

183

282

–

Type IV

[m3]

449

444

628

532

–

Dilution water

[m3]

1,103

929

1,742

1,056

–

Collection of de-icing products + dilution water

[m3]

819

712

1,112

581

–

[m3]

144.4

140

65.4

–

[t]

–

[m3]

188,762

214,100

202,327

201,640

–

[l/TU]

15.9

16.3

14.6

14.0

–

[million sheets]

1.458

1.670

1.488

1.493

–

[sheets/ employee]

1,937

2,108

1,827

1,787

–

Recycled paper

[%]

–

Non-recycled paper

[%]

–

[t]

5,105

5,343

5,488

5,387

–

[kg/TU]

0.41

0.39

0.37

0.35

0.30

Incinerated waste

[t]

3,495

3,426

3,435

3,169

–

Recycled waste

[t]

1,024

1,417

1,614

1,825

–

Treated waste

[t]

586

500

439

393

–

[%]

Soundproofed homes

[number]

1,612

2,015

2,552

2,782

–

Homes soundproofed per year in Switzerland

[no./year]

216

403

537

152

–

Homes soundproofed per year in France

[no./year]

–

Homes to be soundproofed

[number]

4,148

3,745

3,208

3,056

–

Resident complaints

[number]

–

De-icing of movement areas Potassium formate (liquid) Sodium formate (solid) Consumption of resources and materials Water consumption

Paper consumption

TU = 1 passenger or 100kg freight

Employee = FTE

Waste management Site waste

Sorting rate (recycled waste+treated waste)

TU = 1 passenger or 100kg freight Energy recovery

Noise control

Cumulative since 2003

Additional information and feedback This report is available in electronic format in French and English on the Genève Aéroport website : www.gva.ch/publications Let us know your views on the report’s quality, completeness and clarity by writing to : developpement.durable@gva.ch

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