ABODE April 2024

HAA is all in for April!

Don’t miss RPM Week and Fair Housing topics, plus the latest event photos.

ABODE

CONTENTS

April 2024

ON THE COVER 38

RPM Week and Fair Housing Month –HAA is all in for April! Don’t miss RPM Week and Fair Housing topics, plus the latest event photos, including ACES, HAA PAC, NEXT and much more.

FEATURES & PHOTOS

28 In Memoriam – Remembering Lisa Randall Blackburn.

30 On the Scene – Photos from the HAA PAC Luncheon.

32 On the Scene – Photos from the HAA Redbook Seminars.

34 On the Scene – Photos from the ACES Luncheon.

72 HAA Snapshots – Staff photos from at home and on the road.

38 RPM Careers Week – Celebrate with challenges and prizes.

40 Are You Change Ready? – What changes did you face last year? Are you ready to embrace what’s next?

44 Robert Cote – to come

46 10 Tips to Reduce Your Fair Housing Risk – Help keep you and your team out of trouble with these tips.

50 On Site with ABODE – Take a closer look at two of HAA’s Honor Award-winning communities.

52 On the Scene – Photos from the State of the Submarket Montgomery County.

56 On the Scene – Photos from the NEXT Professional Breakfast.

68 On the Scene – Photos from the TAA Winter Board Meeting.

COLUMNS & MONTHLY UPDATES

7 President’s Corner – Get involved and celebrate RPM Careers Week.

8 Patron of the Month – Meet and support Lowe’s Pro Supply.

9 Legislative Update – A primary recap.

11 It’s The Law – Are you playing Fair?

14 Resident Relations – A resident dispute is settled by the committee.

20 Calendar – HAA’s schedule of events for the coming months.

58 Go-Getters – Recruit and branch out with HAA

61 Welcome Mat – Find out about the newest HAA members.

62 The Ambassador ONE Society –Come join and network with the teams.

66 Portfolio Changes and In The News – Property updates and industry news clips from our members.

70 Index of Advertisers – See the supplier members who support this publication.

71 MarketLine – The latest area market numbers.

72 Back Page – News and fundraisers around the community.

We welcome your comments. Email us at comm@haaonline.org

Cover photo by Caiaimage/Martin Barraud | iStock by Getty Images

OFFICERS AND ASSOCIATION LEADERSHIP

BOARD OF DIRECTORS

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Manu Gupta

Clay Hicks

Deborah Holcombe

Karen Hefner

Nathan Kelley

Debbie Kelm

Crystal Jackson

Nathan Kelley

Jacob Kunath

Valerie Lacy

Barby Lake

David Lindley

Betsy Marshall

Joe Melton

Kristin McLaughlin

Candis Mohr

Katy Myrick

David Nargang

Carlos Neto

Jenifer Paneral

Angelee Kumar Parikh

Mark Park

Velissa Parmer

Michelle Pawelek

Kelly Robinson

Christy Rodriguez

Joseph Rodriguez

Ingrid Shultz

Nikki Sekunda

Corri Smith

Penny Sprang

Kelley Suess

Debbie Sulzer

Blaise Spitaleri

Ryan Terrell

Starla Turnbo

DEBORAH

STEPHANIE GRAVES

Shelley Watson

Richard Whatcott

Quintina Willis

Tracie Yoder

DIRECTORS EMERITUS

Josh Allen

Ken Bohan

Gary Blumberg

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Jerry Winograd

ADVISORY DIRECTORS

Susan Alvarado

Jeff Blevins

Michelle Bridges

Roger Camp

Israel Garza

Billy Griffin

Stacy Lastovica

Mary Lawler

Laura Lestus

Cari Luetge

Bruce McClenny

Monica Morales

Ruth Reyes

Jake Slosburg

Lindsay Torres-Smith

Joe Bax

HONORARY

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks PATRON

Houston

PRODUCT SERVICE COUNCIL OFFICERS

JOSEPH RODRIGUEZ, CAS President Greenlogic

DEBORAH DEROUEN, CAS Vice President ClutchCity Consulting

BLAISE SPITALERI, CAS Secretary

Gemstar Construction Development

NIKKI SEKUNDA, CAS Treasurer

The Liberty Group

CANDIS MOHR, CAS Immediate Past President

AAA Plumbers

PRODUCT SERVICE COUNCIL MEMBERS

Susan Alvarado, CAS Century A/C Supply

Chris Bell, CAS, Greenlogic Marivel Bownds, CAS, Valet Living

Tammy Broadway, CAS American Fire Systems

Shaun Callaway, CAS, Earthworks

Neal Conant, CAS, Gemstar Construction Development

Sean Cunningham, CAS, Flooring Warehouse

Deborah Derouen, CAS ClutchCity Consulting

Derek DeVries, CAS, Epic Multifamily Construction

Marcelino “Tito" Estrada, CAS First Onsite

Giovanna Gone, CAS, Century A/C Supply

Dan James, CAS, Redevelopment Services

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS Emeritus, Poolsure

Liz Levins, CAS Emeritus, Gemstar Construction Development

Jim Martensen, CAS Epic Multifamily Construction

Candis Mohr, CAS, AAA Plumbers

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment Data

Arely Pena, CAS

The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Greenlogic

Blaise Spitaleri, CAS, Gemstar Construction Development

Amber Whitaker, CAS FSI Construction

Richard Wall

Tony Whitaker

GINA ERWIN President

RYAN TERRELL Secretary/Treasurer

SHELLEY WATSON President-Elect

MONICA GRACIA Vice President at Large –West

HOLCOMBE Vice President at Large –South

CORRI SMITH Vice President at Large –North

HOWARD BOOKSTAFF General Counsel CASEY WATTS MORGAN CEO

Immediate Past President

RICHARD WALL Vice President at Large –East

ABODE

APRIL 2024 I VOLUME 47, ISSUE 4

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org

ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org

Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org

Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org

Government Affairs Manager BRIANA LITTLE blittle@haaonline.org

Education & Outreach Manager CINDY DE LA RIVA cdelariva@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR

Executive

Nominating

Fair Housing

Ethics

Finance

Past Presidents Council

Legislative

Political Action

Golf

Century Club

Education Advisory

Independent Rental

Owners Connection

Leadership Development

Community Outreach

Product Service Council

Expo Exhibitor

Membership

Ambassador ONE Society

Resident Relations A

Gina Erwin

Stephanie Graves

Howard Bookstaff

Michelle Pawelek

Gary Blumberg

John Boriack

Shelley Watson

Stacy Hunt

Starla Turnbo

Nikki Sekunda

Lindsay Torres-Smith

Michelle Bridges

Elizabeth Castro-Gray

Kyle Brown

Joe Melton

Joey Rodriguez

STAFF ADVISOR

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Bradley Pepper

Bradley Pepper

Bradley Pepper

Bradley Pepper

Lauren Ragin

Lauren Ragin

Susan Hinkley

Susan Hinkley

Susan Hinkley

Deborah DeRouen Amanda Sherbondy

Valerie Lacy

Debra Knight

Tito Estrada

Karen Nelsen

Jessica Wheeler

Resident Relations B Karah Carrillo

Resident Relations Appeals Darlene Guidry

HAF Fundraiser

NEXT

Property Awards

Neal Conant

Ryan Weis

Monica Morales

Susan Alvarado

Diane Gilbert

Beth Levine

HOUSTON APARTMENT ASSOCIATION MISSION

ABODE

POSTMASTER:

Amanda Sherbondy

Amanda Sherbondy

Matti Luna

Matti Luna

Matti Luna

Lauren Ragin

Lauren Ragin

Lauren Ragin

SPONSOR MEMBERS

These companies have generously supported the Houston Apartment Association with their sponsor membership Please give them careful consideration, whenever possible, in your business.

1st United Construction LLC

3BeeGuys Bee Removal

5 Star Plumbing Houston

A&A Fence & Iron

AAA Staffing Ltd

AAdvantage Laundry Systems

ABC Supply

ACM Contractors of Texas

ACT Security Group

Action Buggies

Action Towing Inc

Action Window Coverings Inc

Adobe Floors Inc

Advanced Building Supply LLC

Adventure Playground Systems Inc

Advocate Construction Inc

Affinity Waste Solutions

Air Pro Systems

Alcaraz Lawn Care

Alexander-Rose Associates Inc

All American Mailboxes of Houston Inc

All Dry Service

All Power Solutions

Allen Lockers

ALN Apartment Data

Alpha Patrol Officer

Ambassador Services LLC

American Builders Group LLC

American Fire Protection Group

American Fire Systems Inc

American Platinum Builders

AmRent

Andrews Myers PC

Apartment Lines

Apex Multifamily

Arborworks TX

ARR Commercial Services

& Sheet Metal

Artisent Floors

ASAP Personnel Inc

Assurance Electric LLC

Asurety Dryer Vent & Fireplace Inspections

Audio Images International Inc

AZP Multifamily

B&G Construction

Belfor Property Restoration

Bell’s Laundries

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

BioTechs Crime & Trauma

Scene Cleaning

Blue HERON Technologies LLC

Blue Marlin Maintenance & Services

Blue Star Security LLC

BluSky Restoration Contractors

Brady Chapman Holland & Assoc

Brokerology Properties

Brown & Brown Lone Star Insurance Agency Inc

BSI

C4 Protection

Cameras Onsite LLC

Cano Electric Inc

Cantrell McCulloch

Capital Disaster Solutions

Capital Security Solutions

Cast Iron Construction and Remodeling LLC

Catalyst Construction

Centex Construction

Century Fire Protection Houston

CEP Construction Services LLC

Certified Apartment Staffing

CFI Group

Chadwell Supply

Chicago Title Commercial Division

Citi Fence & Concrete

City Pups

Classic Same Day Blinds

Clean & Green Solutions

CNM Roofing

Code Red Security Systems PLLC

Cody’s Wrecker Service

Comiskey Capital Insurance

Agency Inc

Commercial Fire Protection

Community Roofing Texas

Contractors Inc

Core 24/7 Restoration & Construction

Core Multifamily Fabrication

CORT Furniture Rental

CRE Business Solutions LLC

Cromatik LLC

Crowned Eagle Construction

CSC Serviceworks

CWC Renovation Inc

Cypress Landscaping & Irrigation Inc

D&G Quality Roofing Inc

D&M Roofing

DeNyse Companies

Designs by Holmes

DNM Contracting Inc

DoodyCalls

Double Oak Erosion

Dry Force Corp

Dryer Vent Wizard

Elite Roofing LLC

Embark Services

Emersyn Electrical Services LLC

Encore Services TX, LLC

EnviroSmart Multifamily Pest Solutions

Epic Multifamily Construction

EV Charge Solutions LLC/ EV Power Kings DBA

Exo Edge

Fantastic Floors

FASTSIGNS Missouri City

Featherston Sign Partners

FFH Inc DBA Liberty Builders

Fiat Construction LLC

Fidus Construction Services

Finish Factory Inc

Fire Reconstruction Inc

Flavor Finish Resurfacing

Floor Merchant

Fortified General Contractors

Foxen

Frontier Waste Solutions

fun abounds

Gambit Construction

Gateman Inc

Gemstar HVAC

Giordano Construction Inc

Go-Staff Inc

Gold Star Restoration

Graphic Stylus Promotional Products

GraphTec Inc

GRASSA Construction

Great American Business Products

Greater Houston Pool Management

Green City Security LLC

Green Garbology

Greenlogic

Grindstone General Contracting

Gulf Storm Roofing and Construction

Gulf-Tex Roofing & Services

Halo Doors Inc

Hamilton-Steele Outdoor Accents

Hartland Roofing & Construction

Hell N High Water Construction

Higginbotham

Hive Technology

Hoover Slovacek LLP

Hut Services LLC

Ideal Towing

Imperial Construction

Imperial Wallboard Supply/ The Villa Drywall, Inc.

Infinity Power Partners

Infinity Roofing & Restoration

Insgroup

Interior Logic GroupProperty Services

Iris MF LLC

J.P. Morin Company LLC

JAK Environmental LLC

Jenkins Restorations

Johnstone Supply

Leah McVeigh Design and Consulting

Ledge Lounger

Lee & Barrier Builders LLC

LGC Builders LLC

Lifeline Roofing Systems

Lift-Texas

Construction/PlumbKrazy Plumbing

Lincoln Jacob Construction

Lithotech Printed Products/ Forms Center

LM Lawns

Long Point Roofing

Lopez Carpet Care & Painting

LP Building Solutions

Maldonado Nursery & Landscaping Inc

Mandalay Construction LLC

Masonry Solutions Inc

Matrix Construction Services

McMahan's Flooring Inc

Merk Electric Co

Mohawk Industries

Monge Contracting Group

Montana Pavement Group LLC

MPS Direct

Mueller Water Conditioning Inc

MVP Same Day Signs

MX2 Commercial Paving

NEI General Contracting

Nelson Painting and Construction

Norman Roofing and Construction

NorthMarq Capital

Northwood Construction

On Site Towing LLC

Optima General Contractor LLC

Outdoor Elements

Over the Top Roofing and Remodeling

Pace Mechanical Services LLC

Parking Management Company/ PMC Towing

Pasadena Insurance Agency Inc

PCS Creative Surface LLC

Pepco Sales & Marketing

Phoenix Staffing

Power Services of Texas

Precision Safe Sidewalks LLC

Pretty Cleaning Service LLC

Property Guardians

Protos Security

Pura Flo Corporation

PuroClean

Quatro Tax LLC

Qwikkit

RAM Construction

Ram Jack Foundation Solutions

Real Floors Inc

Redevelopment Services

Redwood Private Security LLC

Reliable Roofing of Texas Inc

Reliant RENCON

Rent.

Resia Construction LLC

Resident IQ

Restoration 1 of Central Houston

Revelation Windows & Doors

REVS (Refuel Electric

Vehicle Solutions)

Right Scope LLC

Riverway Title

Roadrunner Restoration Company LLC

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

SafeRent Solutions

Saint Clair & Sons Inc

Scoop Troop HTX

SEAL Security Solutions LLC

Secure Insurance

Sergeant Fifty-Five Insurance ServiceMaster Recovery Management

SERVPRO of Cypress

Servpro of Sugar Land

Sherwin Williams

Sign-Ups & Banners

Signal of Houston

Smart City Locating

Snappt

Southern Exposure

Landscaping LLC

Space CT Towing

Sprout Marketing

Steward Trash Valet Service

Stormwater Professionals Group

Strata Roofing and Construction LLC

Strategic Protection Solutions

Sunny Pressure Washing LLC

Surface Experts

Sutton AC Contractors LLC

Swain & Baldwin Insurance & Risk Management

Texas Apartment Pool Services

Texas Commercial

Pressure Washing

Texas Concrete Professional Company

Texas Crime Prevention Agency

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

The Apartments Concierge

The Dick Law Firm

The Legends Group LLC

The Liberty Group

The Window Source of Houston

Tidal Electrical Services Inc

Tillman Roofing Inc

TradeCon Industries

Tradition Services

Two Brothers Foundation Repair

United Protective Services

Urban Design Constructors

Urban Value Corner Store

USA Heroes Coalition dba USA Real Estate Professionals (USAREP)

USA Patrol Division

Valet Living

VBM Waste LLC

WASH Multifamily Laundry Systems

Watermark Restoration and Construction

Webb Pest Control

Westpark Communications

Whitmans Contracting and Roofing

Wilsonart LLC

WorldVue

XXL Construction Inc

Yellowstone Landscape

Yulf Decoration Group LLC

Letter from the President

By GINA ERWIN, 2024 HAA President

HAA MEMBERS – THE WEATHER IS HEATING UP AND SO SHOULD YOUR GOLF GAME, OOPS, I MEAN YOUR ASSOCIATION INVOLVEMENT. HAA offers so many great opportunities for suppliers and management professionals to get involved with the association – starting with my personal favorite fund raiser for the PAC! Coming up on April 11th is HAA’s Annual TopGolf PAC Fundraiser. This year’s theme is Derby Best so I better see some big hats and some colorful attire for the best dressed contest. This event not only raises money for our Political Action Committee, but also gives you the chance to get competitive on the driving range with your peers/friends/members. Find out more on Page 19.

That fabulous event is followed by what I like to call the Apartment Industries Spirit Week – the National Apartment Association’s RPM Careers Week! RPM Careers Week is back this year with even more celebrations for the residential property management industry. The week will be packed with fun challenges, prizes and RPM professionals celebrating each other. For example, there are days that involve maintenance and service professionals, supplier collaborations, leadership services and more. Two new categories have been added for 2024, Supplier Collaborators and Leadership/Support Services.This is a fun way to get involved and celebrate your peers and coworkers. HAA members can join the fun by submitting photos, videos and written entries to the RPM Careers Week challenges for a chance to win spectacular prizes. Give the world a peek into your RPM career and why you love it so much. You can find more details on Page 38.

Whether you join the PAC, earn a new education credential or volunteer on a committee (or all three!), I challenge you to do more this month. HAA needs you, you need HAA, and we would not be the largest and the best in the Universe without you!

I can’t wait to see how you show up for HAA this month! #GSD2024

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems

HAA Member since 1978

Cotton Commercial USA Inc.

HAA Member since 1982

Hire Priority Staffing & Executive Search

HAA Member since 1993

Lowe’s Pro Supply

HAA Member since 2006

Craven Carpet

HAA Member since 1986

Camp Facilty Services

HAA Member since 1994

April Patron of the Month

Apartments.com

HAA Member since 1997

Gemstar Construction Development Inc.

HAA Member since 1985

AAA Plumbers

HAA Member since 1984

FSI Construction Inc.

HAA Member since 1999

Dixie Carpet Installations

HAA Member since 1987

Century A/C Supply

HAA Member since 1968

By

WATSON, HAA Legislative Chair, with BRADLEY PEPPER, Vice President

PRIMARY ELECTION RECAP

A closer look at the results of the March 5 Democratic and Republican primary elections.

LAST MONTH, THE first domino fell in the 2024 election cycle with the Democratic and Republican Parties both holding their primary elections on March 5. Regardless of which party you identify with, there were important races on everyone’s ballot.

This year will see us vote on who occupies the White House, one of our two United States Senators, all members of Congress, Texas State Senators and Representatives, County Commissioners, JPs and Constables and Judges.

Depending on where you live, you may have seen the mudslinging and vitriol in some of these highly contested primary races, either through mail, tv, social media or direct mobile contact. If that was not your experience leading up to March 5, it will be as we get closer to the November 5 General Election.

Not all of us like politics. It can be polarizing, contentious and even unscrupulous. That said, politics absolutely affects your life and your business, so it is important.

This year’s primary elections, especially for the Texas House Republican races, took on an inflammatory tone where sides were taken based on a variety of issues. The two most prominent, however, were whether the incumbent House member voted for the impeachment of the indicted Attorney General Ken Paxton and/or would the incumbent or candidate support Governor Abbott’s school choice proposal.

Both Abbott and Paxton had made it no secret that they would seek retribution against those that opposed them and they held to that promise.

These competing factions made some inter-

esting and untraditional coalitions. The result of which saw a record nine House Republican incumbents defeated, with another eight Republicans and one Democrat that were forced into runoffs. For those in races with more than two candidates, if no one received 50% plus one vote on March 5 the top two vote getters will go into a runoff on May 28.

Coming into this year, only a single Democrat and no Republican incumbents had lost reelection bids in a March primary in the prior two election cycles.

The most notable incumbent forced into the runoff is current Texas House Speaker Dade Phelan (R-Beaumont) who will be facing David Covey who is supported by Paxton, Former President Donald Trump and Lt. Gov. Dan Patrick.

The heated primaries were not reserved for just Texas House Republicans, in Harris County we saw the two-term incumbent District Attorney Kim Ogg (HAA PAC endorsed) challenged by a former employee and first-time candidate, Sean Teare.

This race garnered a lot of attention both locally and nationally, with money flowing into the race from all over the country, mostly against Ogg. That, along with discontent from local Democratic elected officials and party leaders, proved too much to overcome and Ogg was defeated 75%-25% in the primary.

Elections have consequences and who we elect to offices up and down the ballot have an impact on not only our industry, but our daily lives as well. It is critical that we continue to elect candidates that are pro-industry and follow the law.

Some notable races:

Harris County Republican Primary

• House District 128 – Incumbent Briscoe Cain (HAA PAC endorsed) defeated Bianca Gracia 70%-30%

• House District 133 – Incumbent Mano DeAyala (HAA PAC endorsed) defeated John Perez 59%-41%

• House District 138 – Incumbent Lacey Hull (HAA PAC endorsed) defeated Jared Woodfill 61%-39%.

Harris County Democratic Primary

• Senate District 15 (open seat) – State Rep. Jarvis Johnson (HAA PAC endorsed) received 36% and will face Molly Cook (21%) in the runoff.

• Justice of the Peace Precinct 2, Place 1 –Incumbent Judge Jo Ann Delgado (HAA PAC endorsed) defeated Oscar Salazar 71%-29%.

• Constable Precinct 7 (open seat) – Smokie Phillips (HAA PAC endorsed) received 63% of the vote against two other candidates and is unchallenged in the general election.

Brazoria County Republican Primary

• House District 29 (open seat) – Alex Kamkar (HAA PAC endorsed) received 44% and will face Jeff Barry (48%) in the runoff.

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels. For more on HAAPAC, visit www.haaonline.org/haapac

WELCOME TO FAIR HOUSING MONTH

Fair housing cases are alive and well!

SINCE THE FAIR Housing Act was passed on April 11, 1968, the Office of Fair Housing and Equal Opportunity has celebrated April as Fair Housing Month. Every April, state and local governments, as well as nonprofit organizations, hold events and conduct activities to celebrate Fair Housing Month.

Fair housing issues (and fair housing concerns) are everywhere. Concerns regarding fair housing permeate almost everything we do from advertising to applications to leasing to enforcing rules and policies to terminating leases. Over the past year, HUD has pursued a number of cases involving various fair housing issues. Let’s take a look at a recent case involving a request for an accommodation to pay rent late due to a disability.

Can I pay my rent late as a reasonable accommodation because of my disability?

Case: The case was entitled United States of America v. MA Partners 2, Brockbk JV, LLC, Dallas Redevelopment Equities, LLC, Alden Short, Inc., and Sam Matalone; and was filed in the United States District Court for the Northern District of Texas Dallas Division. The Consent Decree Judgments were issued June 27, 2023 and August 10, 2023.

Facts: MA Partners 2 owned a single-family home that was managed by Alden Short, Inc. as the management company and Sam Matalone as the manager. Kandre CovingtonSmith and Andre Smith were residents living in the home since 2012.

Both Mr. Smith and Ms. Smith had a disability under the Act. Ms. Smith’s impairments included PTSD, high-blood pressure and impairments relating to her knees. Mr. Smith’s impairments included diabetes, renal failure and high blood pressure. Ms. Smith received monthly Supplemental Security Income payments from the Social Security Administration that provides assistance to persons with disabilities and Mr. Smith received Social Security Disability Income payments which were also paid to persons with disabilities. Both Ms. Smith and Mr. Smith’s payments were received by them on or about the 3rd day of each month.

The terms of the Smiths’ lease required them to make monthly rent payments on or

before the first day of each month without a grace period. If rent was not paid in full by the 2nd of the month, the lease required them to pay an initial late charge of $50 plus a daily late charge of $10 a day.

In June 2012, Ms. Smith requested a reasonable accommodation from a former manager to allow the Smiths’ to pay rent by the 5th of a month without a late fee due to their reliance on their Social Security payments. The former manager granted the request.

All was well until about seven years later when the Smiths were instructed by the current manager and management company to begin making their rental payments through an online tenant portal. In July 2019, the Smiths attempted to pay their rent through the online tenant portal; however, they were charged a late fee because the payment was made after the second day of the month. The portal would not accept their payment unless they also included the late fee.

Ms. Smith told the manager that they had received an accommodation several years before and were paying their monthly rent without a late fee on the 5th day of the month. However, the manager responded by stating that the lease the Smiths signed stated that

late fees start on the 3rd of the month and that they should make arrangements to make the late fees.

When the manager would not honor the previously granted accommodation request, Ms. Smith stated that she would be making a fair housing complaint. On July 8, 2023, the current manager issued the Smiths a “Advance Notice of Lease Termination at End of Lease Term or Renewal Period” which notified them that their tenancy would be terminated on August 31, 2019.

On July 10, 2019, the Smiths filed a housing discrimination complaint with the City of Garland due to the current management’s unwillingness to honor the previously granted accommodation request.

On August 5, 2019, the Smiths sent another request to the manager asking that the manager continue to allow them to make rental payments on the 5th of each month outlining the history of the communications and the need for their accommodation. After receiving this request, the manager reversed the late fee on the online tenant portal; however, never communicated to the Smiths any response to their August 5, 2019 letter.

On January 9, 2020, the manager emailed

the city investigator and stated that he intended to terminate the Smiths’ lease after a six-month period to avoid a retaliation complaint under the Texas Property Code. The manager stated that the termination was due to the “emotional and fiscal costs to service” the Smiths’ account.

The Smiths’ were then issued a second notice of lease termination requiring them to vacate February 29, 2020. When they did not vacate, they were given a notice to vacate and an eviction action was filed when they did not move out.

Complaint: HUD took over the investigation of the complaint and prepared a final investigative report. HUD determined that there was reasonable cause to believe that the defendants in the case engaged in one or more discriminatory housing practices in violation of the Act. HUD issued a charge of Discrimination and the defendants elected to have the claims resolved in the federal district court.

Consent Decrees: Two consent orders were issued. On June 27, 2023, a consent order was entered requiring the owner and management company to pay $10,000 in damages to

/ See Law, Page 26

CONSTRUCTIVE CRITICISM?

A resident claims constructive eviction against management company.

A RESIDENT FILED a complaint with the Houston Apartment Association requesting the return of her security deposit and money for “constructive eviction.” Constructive eviction occurs when management does not physically or legally evict a renter but takes actions that interfere with the renter’s use and enjoyment of the premises. The resident requested $12,000 from management after claiming that her apartment was unlivable for her lease term. She claimed that, after flooding occurred in her apartment unit and several attempts to reach out to management, her maintenance requests were not fulfilled.

HAA reached out to the apartment property and passed along the information and that response was forwarded to the resident. Enclosed in the management’s response were copies of

the lease, resident ledger, revised final account statement and photos. Management provided documented requests and completions of maintenance visits throughout the 12 months that the resident occupied the unit. Management also provided documented receipts of repairs done to the unit after move-out, minus documentation for one charge of $842.42.

The case was heard during a Resident Relations Committee meeting where the committee decided in favor of management, with revision. The committee removed the charge of $842.42 due to lack of documentation. After the revision was made and with the other charges justified, the resident owed the property $1,755.38.

The HAA Resident Relations Committees provide an impartial review of resident complaints

using the documentation provided by both the resident and management. When the committee finds in favor of the resident, HAA appreciates a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the management owner, the decision is final. If you are a manager with a resident issue, call HAA at 713-595-0300 for direct assistance.

Renters can be referred to HAA by calling713-595-0300 to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

education

conference

(paid attendees only)

8 a.m. to 9:30 a.m. – Conference Registration and Credential Breakfast

9:45 a.m. to 11:45 a.m. – Education Sessions in English and Spanish

Noon to 1 p.m. – Keynote Luncheons in English and Spanish

Price for the full conference: $160 by April 5; $185 from April 6 to May 12

NAA Credential Holders: $125 by April 5; $145 from April 6 to May 12

Full conference price after May 12 and on site: $190

9:45 a.m. to 10:35 a.m. – Session Options

English Sessions

The Breakfast of ChampionsWhat are you eating? What’s Eating You?

with Dr. Debbie Phillips

We have all heard that breakfast is the most important meal of the day. What you feed your mind is just as important as what you feed your body. Do you treat yourself like a world class athlete? This workshop serves as a catalyst for reaching new heights in personal mastery. Creating a positive mental mindset is the first step in changing your circumstances. Learning outcomes include:

• A “mental meal plan”

• Techniques for creating balance

• Strategies that strengthen your mental muscle

• Triggers that derail your emotional intelligence

• Successful shifts for personal success

Uplifted Leasing & Renewals with Toni Blake

Discover how to defend your NOI in a flat market and valuestack your leasing presentation. Your teams will learn proactive relationship strategies to inspire leads during the online rental search in their ILS, review sites, social media, and community websites. Toni will show you how to raise rents on renewals without raising eyebrows with her powerful 24 Points to Consider negotiation card game. In the 2024 Uplifted Leasing & Renewal LIVE event, attendees will be given a code to register for a 30-day FREE All Access Pass to the Toni eDemand Online Library.

Sesión en Español (Spanish Session)

Reparar vs. Reemplazar con Michael Olvera

¿Cuándo es realmente el momento de reemplazar algo o cuando algo simplemente necesita ser reparado? Hablaremos sobre la evaluación general del componente o componentes defectuosos y si tiene sentido invertir en una reparación o comprar un reemplazo.

Repair vs. Replace with Michael Olvera

When is it truly time to replace something vs. when something just needs to be repaired? We will talk through the overall assessment of the failed component or components and if it makes sense to invest in a repair vs. purchasing a replacement.

10:50 a.m. to 11:45 a.m. – Session Options

English Sessions

Listen to Me!

with John Sons and Jeremy English

According to recent mental health surveys, employees are f eeling like their voices aren’t being heard and their concerns aren’t being understood. We will dive into what it takes to listen with purpose and understanding, and why this is important to your team's mental health. Learn why listening is the most important communication tool, whether you’re meeting in-person or across the miles.

Unleashing the Power of AI:

Easy-to-Implement Use Cases for Multifamily Professionals with Kristi Fickert

Curious about the magic of Artifical Intelligence and how it can transform your role and on-site operations in the multifamily world? Join us to demystify AI, explore free AI tools and discover practical ways you can use them to boost leasing success and create memorable renter experiences. Plus, discover how to keep your authentic voice and brand front and center. Join us in this beginner-friendly session to unlock the potential of AI for on-site roles. Learn practical tips, explore free tools, and leave with a toolbox of ideas to supercharge your leasing and tenant interactions. No tech wizardry required – just your curiosity and enthusiasm!

Sesión en Español (Spanish Session)

Nuevos Refrigerantes A2L, Mitos y Realidades con Eujenio Rojo, Century A/C Supply

Este año empezarán a llegar nuevos equipos de aire acondicionado A2L. Conozca las regulaciones y protocolos de seguridad esenciales para estos refrigerantes ligeramente inflamables. Comprenda los nuevos procedimientos de instalación, sepa qué herramientas serán necesarias y conozca los sensores de fugas obligatorios y otros componentes del equipo.

New A2L Refrigerants, Myths and Facts with Eujenio Rojo, Century A/C Supply

New A2L air conditioning equipment will begin to arrive this year. Learn about the regulations and safety protocols essential for these slightly flammable refrigerants. Understand the new installation procedures, know what tools will be required and learn about mandatory leak sensors and other equipment components.

Dr. Debbie Phillips Toni Blake Michael Olvera John Sons Jeremy English Kristi Fickert Eujenio Rojo

Spanish Keynote and Luncheon

Keynote y Almuerzo en Español

El corazón del líder: Revelando el liderazgo: navegando por el corazón de la innovación y inspiración con Nelson Cárcamo Profundice en narrativas reveladoras, experiencias profundas y perspectivas visionarias que inspirarán y resonarán con la esencia del liderazgo eficaz. Desde afrontar los desafíos hasta fomentar la innovación, este discurso promete un viaje que invita a la reflexión al corazón de los principios del liderazgo.

The Leader’s Heart: Unveiling Leadership: Navigating the heart of innovation and inspiration with Nelson Carcamo

Dig into insightful narratives, profound experiences and visionary perspectives that will inspire and resonate with the essence of effective leadership. From navigating challenges to fostering innovation, this speech promises a thought-provoking journey into the heart of leadership principles.

English Keynote and Luncheon

Legal Luncheon

Jury Summons: Be a Part of the Jury Pool with Judge Lincoln Goodwin, Justice of the Peace for Precinct 4, Place 1, and HAA General Counsel Howard Bookstaff

Join us for a mock trial: Trials and Tribulations of an Eviction Trial.

Topics Discussed will include:

• NTV’s

• Trail preparation

• Presenting a case before the judge

• and much more.

expo

To attend the Expo only, there is no charge for management personnel (Non-exhibiting suppliers are not able to attend.)

Thank you sponsors:

Lanyards

Massey Services

Education Conference Welcome

Ameritex Movers

Prime Elevator Corp

Expo Grand Entrance

Epic Multifamily Construction

Precision Appliance Leasing

Expo Aisles

American Fire Systems

Ameritex Movers

Best Plumbing

Encore Services TX LLC

Hire Priority Staffing & Executive Search

Massey Services

Qwikkit

Tidal Electrical Services Inc

Hand Sanitizer Stations

Massey Services

Qwikkit

Mobile Device Charging Stations

Ameritex Movers

Reliable Roofing

Hydration Stations

Ideal Towing

Credential Corner Jenkins Restorations

Credential Breakfast

Behr Paint

Encore Services TX, LLC

English Breakout Session One Behr Paint

Intersolutions Staffing

English Breakout Session Two

Ameritex Movers

Hire Priority Staffing & Executive Search

Legal Luncheon and Mock Trial Ameritex Movers

Spanish Keynote Speaker and Luncheon

AAA Plumbers

Spanish Breakout Sessions

AAA Plumbers

Matrix Construction Services

Expo Bar Station

Artisent Floors

Camp Facility Services

Jet Waste

Photobooth

Poolsure

Valet Living

Suppliers: Learn more on the latest trends and investments of importance to your customers from HAA multifamily industry professionals.

Single family build to rent communities are attracting significant interest and capital investment. Join us for a discussion with these panelists on this latest rental housing option.

This program is presented by the Product Service Council.

Moderators (from top left):

PSC President Joey Rodriguez, CAS, GreenLogic

Debra Knight,CAS, Comm-Fit

Panelists:

Dana Dovell, Vice President, Kaplan Management

Margot Brown, CAPS, Regional Property Manager, Cushman & Wakefield

Valerie Lacy, CAM, CAPS, Senior Regional Manager, Cushman & Wakefield

Misti Morales, Vice President of Operations, Asset Living

Priscila Moore, Regional Manager, Asset Living

Julie Caballero, Purchasing Project Manager, Wan Bridge Group/TBD Management

HAA Supplier Education Program: Build to Rent

Thursday, April 18

1:30 p.m. to 2 p.m. – Registration

2 p.m. to 4:30 p.m. – Program

HAF Education Center

4810 Westway Park Blvd. (located off Clay Road and the Beltway)

Sponsored by the HAA Product Service Council

Free for all supplier members.

Register online at www.haaonline.org/supplierprogram

Build to rent

TOPGOLF

to the Races!

APRIL

2

Fair Housing for Maintenance (Spanish)

Tuesday, April 2

8 a.m. to 10 a.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Sponsored by Century Air Conditioning Supply and Lincoln Jacob Construction

2-3

CAM/CAS: Certified Apartment Manager/Certified Apartment Supplier Course

Tuesday, April 2 through

Wednesday, April 3

9 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information.

Sponsored by Best Plumbing and Encore Services TX

3 New Supplier Orientation

Wednesday, April 3

10 a.m. to 11 a.m.

Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society

Crawfish Boil benefiting Entryway

Wednesday, April 3

3:30 p.m. to 5:30 p.m.

Hans’ Crawfish Tomball

15920 Farm to Market 2920

$35/person includes two pounds crawfish, potatoes and corn.

Tickets available at https://www.eventbrite.com/e/2024haa-ambassador-one-crawfish-boilfundraiser-tickets829273769167?aff=oddtdtcreator.

Sponsored by Behr Paint and Guardian Construction

4

Pearland REDBOOK Seminar

Thursday, April 4

9 a.m. to 5 p.m.

Hilton Garden Inn - Pearland Visit www.haaonline.org/events for details..

Sponsored by Lincoln Jacob Construction and Rasa Floors

4-5

Independent Rental Owner Success

Thursday, April 4 through

Friday, April 5

9 a.m. to 5 p.m. Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Sponsored by Roadrunner Restoration and Tidal Electrical Services Inc.

9-10

CAM/CAS: Certified Apartment Manager/Certified Apartment Supplier Course

Tuesday, April 9 through Wednesday, April 10

9 a.m. to 5 p.m.

Sponsored by Ameritex Movers and RAM Construction

10

Resident Relations

Committee B Meeting

Wednesday, April 10

2 p.m.

Closed committee meeting via Zoom

11

Featured Event: PAC TopGolf Fundraiser

Thursday, April 11

11 a.m. to 4 p.m.

See Page 19 for details and sponsors.

12

Supplier Success (CAS)

Friday, April 12

8:30 a.m. to Noon

Visit www.haaonline.org for details.

16-17

Leasing 101

Tuesday, April 16 through Wednesday April 17

9 a.m. to 5 p.m. on Tuesday

9 a.m. to Noon on Wednesday

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

16

PAC Steering Committee Luncheon

Tuesday, April 16

11:30 to 1 p.m.

Open to Steering Committee members only.

17

Leadership Lyceum

Wednesday, April 17

10:30 a.m. to Noon

For Lyceum candidates only. For more information on Lyceum, visit www.haaonline.org.

18

Avenues: Marketing Place 1

Thursday, April 18

8 a.m. to Noon

See Page 22 for details.

Sponsored by ALN Apartment Data

Supplier Education Program

Thursday, April 18

1:30 p.m. to 4:30 p.m.

See Page 18 for details.

Sponsored by the Product Service Council

NEXT Spring Social

Thursday, April 18

5:30 p.m. to 8:30 p.m.

See Page 55 for details.

Sponsored by Core Landscape Group, Epic Multifamily Construction and Behr Paint

Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

19

Independent Rental Owner Council Breakfast

Friday, April 19

8 a.m. to 10 a.m.

Sponsored by Steward Trash Valet Service

30

Fort Bend State of the Industry

Tuesday, April 30

7:30 a.m. to 11 a.m.

Visit www.haaonline.org/events for more information and to register.

Sponsored by Lincoln Jacob Construction, MultiPro Property Solutions, and Sherwin Williams

Lake Jackson Region Meeting

Thursday, May 30

11:30 a.m. to 1 p.m.

Visit www.haaonline.org/events for details.

Sponsored by Lincoln Jacob Construction

MAY

1

New Supplier Orientation

Wednesday, May 1

10 a.m. to 11 a.m.

Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Meeting

Wednesday, May 1

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only. Email members@haaonline.org for details.

1-2

CPO (English)

Wednesday, May 1 and Thursday May 2

9 a.m. to 5 p.m.

Visit www.haaonline.org for details. Sponsored by Texas Apartment Pool Services

3

Sports Challenge

Friday, May 3

9 a.m. to 5 p.m.

Bear Creek Soccer Complex, 3535

War Memorial Drive at Clay Road

See Page 72 for details and sponsors.

7

Excel 102

Tuesday, May 7

9 a.m. to 5 p.m.

Sponsored by Steward Trash Valet Service

8

HAA PAC Luncheon

Wednesday, May 8

11:30 p.m. to 1 p.m.

Email govaffairs@haaonline.org for detail.s

Resident Relations Committee A Meeting

Wednesday, May 8

2 p.m.

Closed committee meeting via Zoom

9

Avenues: Maintenance Blvd. 2

Thursday, May 9

9 a.m. to Noon

See Page 22 for details. Sponsored by The Liberty Group

16

Board of Directors Meeting

Thursday, May 16

4 p.m. to 5 p.m.

Sponsored by Behr Paint and SafeRent Solutions

Featured Event:

HAA 2024 Education Conference & Expo

Thursday, May 16

8:30 a.m. to 5 p.m.

NRG Center, Hall B

See Pages 16 and 17 for details and sponsors.

23

Avenues: Technology Row 1

Thursday, May 23

9 a.m. to Noon

See Page 22 for details.

Sponsored by AAA Plumbers

27

HAA Offices Closed

Monday, May 27

The HAA Offices will be closed in observance of Memorial Day.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

What is Avenues?

It is a series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

Who Can Sign Up?

We offer multiple options for registration:

• Annual per property subscription

• based on the number of units.

• Individual Annual Supplier

• Partner subscription

• Individual/Corporate

• subscription rate

What does this get me?

Once you sign up it gives you access to all 15 education sessions through out the year. All you need to do is respond to the reminder email before each session letting us know how many are attending.

Pricing:

• Fewer than 200 units: $210/year

• 201-350 units: $410/year

• More than 351 units: $510/year

• Supplier: $210/year

• Corporate Individual: $210/year

• Individual sessions: $60/person

Three (3) CEC credits awarded per session.

Equidad en la Vivienda para Mantenimiento

Fair Housing for Maintenance

with Alex Barclay,Hoover Slovacek

April 2

7:30 a.m. – Check-in begins

8 a.m. to 10 a.m. – Program Program fee: $75

En esta sesión discutimos:

• Minimizando reclamos de violaciones

• de equidad en la vivienda.

• Comunicación más efectiva con

• los residentes.

• Preparando mejores registros

• de mantenimiento.

In this session we discuss:

• Minimizing claims of fair housing

• violations.

• More effective communication

• with residents.

• Preparing better maintenance records. Sponsored

Independent Rental Owner Success

Thursday and Friday, April 4-5

9:30 a.m. to 4 p.m.

$350 for HAA members;

$455 for non-members

This is a tentative schedule as discussion time and presentation of materials may alter these dates. All classes will be held at the HAA/HAF Reed Dinerstein Prokop Education Center, 4810 Westway Park Blvd., Second Floor, 77041.

THURSDAY:

Human Resource Basics - It all starts with people!

• Searching & Hiring

• Training & Monitoring

• Staying out of Legal Trouble

Analyzing the Asset

• Before you Buy -- Due Diligence

• Underwriting the Deal – Proforma & Deal Analysis

• Budgets, Renovation and Cap Ex Considerations – Guest Speaker

Risk Mitigation and Management

• Setting up the right framework, Entity control

• Insurance, how much and what are current trends – Guest Speaker

• Taxes – Guest Speaker

• Legal considerations – What can you plan for? How much can you plan for?

FRIDAY:

Speaker: STEPHANIE GRAVES, CAPS, CAM, IROP, NAA Faculty

Q10 Property Advisors

Asset Management VS Property Management – What is the perfect formula?

Managing the Asset

• Rent Collection, Security Deposit Management Eviction Procedures

• Property Maintenance

• Marketing and Rental Rate Establishment

• Software, AI, Streamlining

• Lease and Addenda

Rental Unit and Common Area Preparation

Renting to Prospects

Resident Retention and Renewals

Law, continued from Page 12 the Smiths, undergo fair housing training, adopt non-discrimination and reasonable accommodation policies, and submit periodic reports to the Department of Justice. On August 10, 2023, a consent order was entered requiring Mr. Matalone, the manager, to pay $1,000 in damages to the Smiths and to undergo fair housing training.

What can we learn?

Does a social security disability benefit mean someone is disabled under the Act?

When a resident requests a reasonable accommodation under the Act, the housing provider is permitted to ask for reliable disability-related information that the person making the request has a disability under the Act. However, if a resident receives governmental payments, such as Supplemental Security Income or Social Security Disability Income, which are paid to disabled persons, the residents have already been determined to have disabilities. Although there may still be an issue that you can ask about regarding the disability-related need for any particular accommodation, the issue regarding whether there is a disability would have been established.

Document, document, document!

The current management in this case did not know what the previous management

had agreed to regarding the Smiths’ accommodation. Even though the current lease signed by the Smiths required them to make payments on or before the 1st of each month and would pay a late charge if not paid timely, a problem was raised under the Fair Housing Act because a reasonable accommodation previously granted was no longer honored. To avoid this issue, if a reasonable accommodation is granted, there should be some written evidence in the resident’s file that the accommodation was granted and what the accommodation was. This could be in the form of an accommodation agreement signed by the resident noting what the accommodation is, and how it affects or modifies the lease.

Be careful before giving a notice terminating the lease.

Although the primary issue in the case was not related to a retaliation complaint, it is important to note how section 92.331 of the Texas Property Code, which prohibits landlord retaliation, affects a landlord’s rights to give a notice of nonrenewal at the end of a lease.

Section 92.331(a) provides that a landlord may not retaliate against a tenant by taking certain actions against the tenant because the tenant in good faith exercises or attempts to exercise against a landlord a right or remedy granted to the tenant by lease, municipal ordinance, or federal or state statute. Section

NEW for 2024: Got a minute?

The first Thursday of each month, HAA will release a series of videos by legal topic with multiple videos for each chosen theme. Don’t miss this continously building library of legal information, with subscriber access all year long.

Cost: $250 per subscriber/per email for one year of access. For more information, visit www.haaonline.org.

92.331(b) provides that a landlord may not, within six (6) months after the date of the tenant’s action, retaliate against the tenant by, among other things, terminating the tenant’s lease.

In this case, the issue of retaliation was raised in the complaint because, after the Smith’s threatened to file a fair housing complaint, they received a notice that their lease was being terminated when it expired. The second termination notice was given after the manager intentionally waited six months to try to avoid an issue of retaliation. Of course, that didn’t quite work because the fair housing issue was still being raised in the HUD complaint and ultimately in the federal district court.

Whenever you give a notice of lease termination at the end of the term, be careful that you are not raising issues relating to discrimination and retaliation. Discrimination comes up because you are not giving other residents a notice of termination (you are probably giving other residents an offer to renew). The issue of retaliation comes in if the resident has exercised any rights or remedies in the previous six months and, in turn, you give them a notice of termination. Whenever you are evicting a resident for giving a notice of termination, you should be prepared to defend against these two issues by bringing to the court’s attention the “real” reason why you are pursuing the termination which may include reasons due to the resident’s spotty payment history, other problems caused by the residents during their lease term or other violations of the lease (that may not have been enough to give a notice to vacate, but may have been enough to terminate the lease at the end of the term).

Always respond timely to requests for accommodation.

In August 2019, when the Smith’s wrote a letter reiterating the history of their request, the complaint specifically noted that, although the manager stopped charging the late fees, the manager did not respond to the Smith’s letter. A housing provider does not look good when a request for accommodation is made and there is no response to the request.

Hopefully this helps you navigate some of the fair housing issues while you celebrate fair housing month.

Want more “it’s the Law”? See current and previous issues of ABODE online at http://issuu.com/haa_abode

Lisa Randall Blackburn

1967-2024

It is with great sadness HAA announces the death of Lisa Randall Blackburn, manager of Westchase Forest Apartments, who was shot and killed Monday, February 12. According to Houston Police and reported by KHOU-TV, an assailant entered the leasing office and held her and a male colleague hostage before shooting both. Blackburn’s colleague survived. The shooter, who may have been a disgruntled resident, then shot and killed himself.

Blackburn had spent more than 30 years in the multifamily industry. She was a strong-willed woman, a cancer survivor and a loving mother and grandmother, close friend Donna Swartz said in a statement to the Galveston Daily News.

Photo and obituary posted by her family and Crowder Funeral HomeDickinson:

Lisa Randall Blackburn, 56, a resident of Santa Fe, Texas went to be with the Lord on February 12, 2024. Lisa was born on February 23, 1967, in Crosbyton to parents, Brenda and Jerry Randall.

Lisa was a loving wife, mother, daughter, sister, grandmother, aunt, niece, cousin, and friend. Those that knew Lisa best would say she loved her family and friends fiercely! Lisa also loved to shop, dress up, go fishing, dance, compete in Mud Runs and CrossFit. She was a Jeep lovin’ Steelers fanatic. If it was purple, it was an instant favorite and it didn’t even matter what it was. And if it was Country and Rustic décor it was a true winner. She was a great patriot that loved her country and was an avid supporter of the Police and the Military. In her downtime she loved watching movies or binge watching the sitcom, Friends. She was so full of life and never met a stranger. Lisa was a breast cancer and stroke survivor and kicked both with Gusto.

She was a member of the Galveston based Tutu Live Krewe dancing troupe where she served on the board of directors as both a parade captain and as a charity and volunteer coordinator. She was a showstopper in all her parades and in life. She had a heart of love and service to others and her infectious and vibrant personality were her best accessories.

She met the love of her life, Michael Don Blackburn II, over 30 years ago by stomping around the upstairs apartment until he would come outside and talk to her. Together they built a home and a family of love and laughter.

Lisa leaves behind to cherish her memories, her husband Michael; parents Brenda & Jerry; daughter, Jeri Sosa (Seth); son, Raymond Randall (Brittany); brother, Wade Randall (Lisa) and four beautiful granddaughters, Madison, Kyleigh, Presley, and Rebel along with multiple other family members and friends.

In lieu of flowers, the family would like a charitable donation to be made to The Blue Santa of Galveston, Texas. This was Lisa’s favorite organization to support. Donations can be made by check or cash to Galveston Police Department, 601 54th Street, Galveston, TX 77551 Attn: J Latham or J Harris or email jharris@galvestontx.gov.

On the Scene with the HAA PAC

HAA PAC Luncheon

Thursday, February 15 at the HAF Dinerstein Reed Prokop Education Center

Sponsored by Gambit Construction

The HAA Political Action Committee welcomed Harris County District Attorney Incumbent Candidate Kim Ogg as the keynote speaker for the February Luncheon. Ogg spoke on various issues handled by the District Attorney's office and how critical it is to prevent crime throughout multifamily properties.

WE’RE ALL ABOUT BETTER GOVERNMENT

Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. Committee application forms are available. To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org/haapac or contact govaffairs@haaonline.org.

On the Scene with HAF EDUCATION

HAA Redbook Seminars

Sponsored by ArborWorks and Lincoln Jacob Construction

Wednesday, February 14 and Thursday, February 29 at the HAF Education Center

Apartment personnel sharpened their knowledge on the legal rights and responsibilities of rental housing providers during seminars held at HAA, led by HAA General Counsel Howard Bookstaff. For more photos from the seminars, visit the photo albums at www.haaonline.org

On the Scene with ACES

Sponsored by Best Plumbing and Catalyst Construction

Friday, February 23 at Willie G’s Seafood

The Apartment Community Executives & Supervisors first event of 2024 featured Billy Nye presenting “How Leadership Has Changed.”

IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM,

the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.

ACES Luncheon

At left, HAA’s Vice President of Government Affairs Bradley Pepper, CEO Casey Morgan, General Counsel Howard Bookstaff and President Gina Erwin attended the Houston Region Business Coalition’s Breakfast with Rep. Stan Kitzman (HD-85), Rep. Briscoe Cain (HD-128), Judge Lincoln Goodwin (Harris County Justice of the Peace, Precinct 4, Place 1)

Below

HAA Government Affairs attended the monthly Construction Industry Council Meeting and hosted City of Houston Building Official Byron King to hear an update about the Houston Permitting Center and inspections.

Below, Brie Little, HAA Government Affairs, attended a lunch fundraiser supporting Representative Sam Harless.

left,

Above, HAA CEO Casey Morgan supported State Representative Lacey Hull for reelection with other industry stakeholders.

Above, HAA Vice President Amanda Sherbondy and COO Susan Hinkley with the Leadership Lyceum group during their first session of the year.

WE’RE ALL ABOUT INVOLVEMENT

The Houston Apartment

and its staff are working for you out in the community. HAA Departments, including Government Affairs, Member Services, Communications, Rental Credit Reporting, Education, Resident Relations and Events & Meetings, are in house and on the road supporting HAA members, elected officials, charity partners, first responders and more.

For more photos, visit our photo galleries at www.haaonline.org, our Instagram at @haaonline and our LinkedIn and Facebook group at @houstonapartmentassociation. For more information on how you can get involved, visit www.haaonline.org.

Above, HAA CEO Casey Morgan showed HAA’s support for newly-elected Houston City Council Member Twila Carter

Above, HAA CEO Casey Morgan and President Gina Erwin joined the 2024 Product Service Council for their first meeting of the year.

Above, HAA’s Government Affairs team attended the Houston Housing Authority’s 2024 Housing Forecast, with speakers Kelly Young (Coalition for the Homeless), Carmen Chubb (Columbia Residential) and Cindi Herrera (Cindi Herrera and Associates LLC).

Above, HAA’s Board of Directors were sworn in by former HAA and TAA President Jackie Rhone, Greystar, during the first HAA Board Meeting of the year.

Association

April 15-19

RPM Careers Week is back with even more celebrations for the residential property management industry. This week is packed with fun challenges, prizes and RPM professionals celebrating each other, from onsite teams to maintenance/service pros and more. The National Apartment Association has added two new categories for 2024, Supplier Collaborators and Leadership/Support Services. Join the fun by submitting your photos, videos and written entries to our RPM Careers Week challenges for a chance to win fabulous prizes. Give the world a peek into your RPM career and why you love it.

Challenges & Prizes

MONDAY | April 15

Why I Love My RPM Career

Take a selfie or create a video at your property that shows how much you love your RPM Career. Tell us about how you came to the residential property management industry and why it works for you. Submit your content (photo/video and caption) at the link.

Prize: Up to 6 CECs on Visto + $50 Gift Card

TUESDAY | April 16

Maintenance/Service Professionals

Take a photo or make a video of your favorite maintenance/service professionals in action on the job. Submit your content (photo/video) with a caption why they’re a valuable member of your team.

Prize: $25 Gift Card for nominator, $200 Gift Card for nominee

WEDNESDAY | April 17

Apartment Onsite Teams Day

Sponsored by Chadwell Supply

Take a photo or create a video of your onsite team being awesome on the job. Write a 250-character caption about your team and what they mean to you and your property. Submit your content (photo/video and caption) at the link.

Prize: $350 Gift Card for Team Activity

THURSDAY | April 18

NEW! Super Supplier Collaborator

Sponsored by NAA

Take a photo or create a video of your favorite supplier collaborator (point of contact/individual). Tell us about how they help your property, whether that’s making your onsite team’s day easier, interacting with residents and staff with a positive disposition or how they’re just invaluable to your operation. Submit your content (photo/video and caption) at the link.

Prize: $25 Gift Card for nominator, $200 Gift Card for nominee

FRIDAY | April 19

NEW! Leadership/Support Services

Take a photo or create a video about your leadership/support services team or professional and why they make your company awesome. In a caption, let us know how they nurture your talents, build up their team and how they serve the staff and the community in the best way possible. Submit your content (photo/video and caption) at the link.

Prize: Up to $200 off CAPS or CAM or $200 worth of CECs on Visto

How to Enter

Step 1: April 15-19

Submit your photo/video and caption below.

Step 2: April 29 – May 6

Follow us on the RPM Careers Facebook and Instagram Pages, then vote by liking your favorite entries. The photo/video with the most likes for each challenge day will win!

Step 3: May 13

Winners will be announced on our RPM Careers Pages. Note: Winners will have 60 days to claim their prize. If the winner does not claim their prize, then the runner-up will be crowned and appear on the RPM website for one calendar year from the initial announcement.

Upload Your Submissions

Submit Your Content by Friday, April 19, at 11:59 p.m. ET

Upload here:

https://www.naahq.org/rpm/careers-week#challenges-prizes

Are You Change READY ?

Today’s market is competitive, and the visionary companies who embrace change (and the employees who follow suit) will survive.

What changes did you face last year? Are you ready to embrace what’s next?

By REBECCA ROSARIO, CALP, CAM, Visionary

Have you ever heard the expression “These times, they are a changing”? Today’s world transforms and reinvents itself. Think back to the last twenty years, and all the rapid changes we have experienced. Just look at all the things happening around you, and you can recognize “the signs of the times.” We are forced to face new challenges such as technological advancements and the resulting job displacement due to automation, concerns about data privacy, and security. Remote work has blurred the boundaries between work and personal life for many individuals. Economic changes, such as globalization, have led to job insecurity and income inequality.

On a happy note, Serena Williams won her record-breaking 24th Grand Slam title, and Simone Biles set the record for the most Olympic medals won by a gymnast. GO USA! Can you believe that a 12-year-old boy from California earned five (5) associate degrees? Laser technology has made possible personalized cochlear implants, neuromodulation devices, and cardiac pacemakers. (Yes, you can custom order a pacemaker!).

In the property management industry, we are no different. Software and platforms have become more advanced, making processes such as online rent payments, maintenance requests, lease management, and resident communication the norm. The rise of smart home devices and IoT (Internet of Things) technology has enabled property managers to offer enhanced amenities and security

features to residents. It seems as soon as we figure out one software program, here comes the newest version. I think Microsoft likes to keep us guessing! The Internet: it continues to change the way we advertise, the way we communicate and even the way we train our staff. This will be at the forefront of change indefinitely.

What other changes did you face last year?

When you pause for a moment to reflect, a situation will come to mind, whether personal or professional, that you have grappled with and worked through. We all have experiences; some are good, some are frustrating. As you think back to your experiences, ask yourself: “After everything was said and done, was I pleased with the outcome?” I can almost hear your mixed reactions now.

Rebecca’s nugget of wisdom: The key to having a “happy ending” is the way we embrace change.

Are you “change-ready”? As I was writing this newsletter, I listened to the news, and the newscaster announced that September is Preparedness Planning Month. I thought: “How appropriate is that! My article is on embracing change, and this person is telling the United States to be prepared.” It is possible to prepare for change by having an attitude or state of mind that is “change ready.”

Why is this so important? In my opinion, there are two types of companies: Those companies who are change-ready and stay at the forefront of

Some of the best ideas come from mistakes! When we are looking at the “upside” in every situation, there is usually a lesson for us to learn. We then can adapt or change what we are doing as a result of the learned lesson.

new ways of doing business (the best companies lead the forefront), and the ones who fall behind. In other words, the companies that grow and the companies that go out of business. If you are an employee who resists change, you will be left behind. If you work for a company that resists change, you may want to look for a different job before your employer goes out of business.

Today’s market is competitive, and the visionary companies who embrace change (and the employees who follow suit) will survive.

There are common reasons that people do not embrace change. A few of them include:

• They blame others for what is happening.

• Try to control everything around them.

• Say they will change on their terms (procrastination).

• Pretend to change, but just go through the motions.

Robert Bennett, U.S. Senator, said:

"Your life is the sum result of all the choices you make, both consciously and unconsciously. If you can control the process of choosing, you can take control of all aspects of your life. You can find the freedom that comes from being in charge of yourself."

Rebecca’s nugget of wisdom: Your self-awareness plays a significant role in “how” you embrace change.

Do you take time to reflect on your reactions to look for learning opportunities? True personal growth comes from looking at ourselves in the mirror and recognizing our inner strengths and weaknesses.

Here are three ways you can better embrace change:

1. Give in to change: Surrendering to change actually relieves stress. Resisting change is like trying to push water uphill. It simply does not work and is exhausting.

2. Make a list: Write down all the reasons that the particular change you are considering is a promising idea. If you are having trouble, ask a few friends to come up with ideas. Your attitude towards change will determine how hard you work towards the implementation.

3. Look for opportunities in failures: Some of the best ideas come from mistakes! When we are looking at the “upside” in every situation, there is usually a lesson for us to learn. We then can adapt or change what we are doing as a result of the learned lesson. Take Dr. Pepper for example. Someone once

told me that it was a mistake that came from trying to make medicine taste better. Imagine that!

When we become adaptable, open to new ideas and remain positive at what the future holds, we are truly “change ready.” Take a moment to write down an idea or goal that you have been contemplating. What changes do you need to make for your idea to become a reality? Write these changes down, one at a time. The rest is up to you.

Rebecca Rosario, CALP, CAPS, is a national trainer with over 30 years of multifamily marketing, training, sales and management experience. Her programs are designed to achieve the highest potential rent through exceptional sales training along with strategic human resource selection and development.

For more information email her at Rebecca@FullHouseMarketing.net, or her website RebeccaRosario.com.

to

Reevaluating the critical skill ‘must-haves’ of new hires and leaders.

By

I’s 2024 and as the digital age made way for the information age which now makes way for Big Data’s age, leaders of all organizations are both mindful and anxious of the irreversible impact on the nature of what it means to, well …WORK. The pandemic forever altered the workplace and it’s become clear the pivot to remote and hybrid work models will persist. Sadly gone are the days of Dolly Parton’s nine-to-five and they are likely never to return. Communication tools like Slack, Teams and WhatsApp make it possible to be anywhere and yet still at work. New collaboration platforms such as Trello, Monday, Canva – and let us not forget the real ‘OG’ of remote work, G-Suite – provide employees an office virtually everywhere while allowing collaborators to be anywhere. A result of these changes: being at work has become indistinguishable from not being at work.

The abrupt nature and undeniable impact of this evolution to the workplace paradigm, whereby the work now comes to you instead of you going to it, demands organizations urgently reevaluate the critical skill ‘must-haves’ of new hires and leaders. The exponentially increasing reliance on automation, data driven decision making and AI in all workplaces, point to one inescapable truth: the decreasing value of hard skills and increasing importance of soft skills.

Hard skills, those acquired through years of formal education and professional development, are increasingly delegated to information platforms and AI resources. Tasks in accounting, auditing, HR, IT compliance, marketing, copywriting, even legal contract authorship are now heavily or even entirely executed by emerging and new technologies. And though hard skills remain important, they no longer differentiate an excellent hire from a mediocre one or worse still – a misfire.

Employers have taken note of this development, a recent report by Zip Recruiter revealed as many as 60% of employers no longer require a bachelor’s degree for new openings, a trend up by more than 25% just in the last two years. With employers increasingly implementing new technology to deliver results and achieve scale, while at the same time less reliant on old methods to screen and assess new hires, where do they turn to ensure the right people join their teams and become their leaders?

Ladies and Gentlemen, for your consideration: Soft Skills

Previously underappreciated and oversimplified as merely EQ, soft skills are critical traits and abilities which ensure teams excel irre-

spective of if they are working in-person together, at the same time together or even speaking the same language together. These skills however are not easily defined, measured or verified – commonplace characteristics of hard skills. Once returned from the pandemic pause in late 2020, employers began to emphasize recruiting and developing employees with a mastery of these skills. And so, it begs, what precisely are ‘soft skills’?

The following list while not conclusive represents the seven soft skills widely recognized by experts as most essential:

1. Communication: This is the ability to convey information effectively and efficiently. In a diverse and dispersed team, clear and concise communication is crucial for ensuring everyone is on the same page.

2. Teamwork: This involves the ability to work collaboratively with others towards a common goal. A team that works well together can achieve more than the sum of its parts.

3. Problem-Solving: This is the ability to identify, analyze and find solutions to problems. In the fast-paced business world, the ability to solve problems quickly and effectively is invaluable.

4. Adaptability: This involves the ability to adjust to new conditions and changes in the environment. In an ever-changing world, adaptability is key to staying relevant and competitive.

5. Critical Thinking: This is the ability to objectively analyze and evaluate an issue to form a judgment. Critical thinking allows for better decision-making and problem-solving.

6. Leadership: This involves the ability to guide, inspire and influence others. Good leaders can drive their teams to achieve their best work.

7. Work Ethic: This is the ability to maintain a strong sense of responsibility and commitment to one’s job and accountability to one’s team. A strong work ethic can lead to high productivity and unmatched work quality.

Attracting new hires already adept at deploying these soft skills is not only a wise approach to accessing top talent in the market, it’s also the single best approach to ‘future proof’ an organization against volatile market disruption brought about through tech advances. As employers face their futures with confidence, it’s imperative they embrace the idea that soft skills will soon overshadow hard skills in driving the success of not only individuals within a team but also the organizations in which those teams reside.

In acknowledging the post-pandemic work paradigm, employers now appreciate the need for different skills in their workforce, particularly skills such as interpersonal effectiveness and emotional resilience. According to a report by McKinsey & Company, the proportion of companies seeking employees awash in empathy and expert at interpersonal effectiveness doubled in 2020 alone. This shift is not a temporary reaction to the pandemic, rather it’s a long-term trend that will continue well into the future.

In this age of automation, algorithms and AI, soft skills are the new ‘must-haves’ of the workforce. But they can be a challenge to master especially when more and more work is accomplished remotely. Without daily, in-person interactions with colleagues, appreciating the nuances of everyone’s communication and collaboration preferences is just plain hard. This makes identifying, attracting and retaining employees already adept in these areas a key discipline for an organization’s recruiting efforts. And while educational qualifications and prior experience might remain the first threshold to cross in some companies, a recent panel of experts on emerging employment trends hosted by Deloitte, estimates two-thirds of all jobs by 2030 – not really the future folks – will be soft skill intensive occupations.

A clear shift towards remote and hybrid work models emerged from the pandemic and rendered obsolete much of the traditional workplace. As employers look to the future, soft skills are more likely to be the key success drivers of high performing individuals and winning organizations alike. The ability to communicate effectively, be accountable to a team, solve problems, adapt to new situations, think critically, lead others and maintain a strong work ethic are the connective tissue securing a company’s success in an otherwise disconnected work environment. When employers prioritize the hiring and development of a workforce already adept in soft skills, they can tackle the challenges of today and seize the opportunities of tomorrow.

It’s not hard to see that soft skills are key!

Robert Cote is Chief Operating Officer for Hire Priority Staffing and Executive Search. Robert can be reached at rcote@hirepriority.com and visit www.hirepriority.com for more information.

Fair housing laws are ever-changing; however, industry professionals have a legal obligation to uphold Fair Housing laws, and ignorance is not a defense.

Image

10 Tips to Reduce Your Fair Housing Risk

Help

keep you and your team out of trouble with these 10 tips.

By KATIE RIGSBY, CAPS, CAM, CALP, Katie Rigsby Inspires LLC

The Fair Housing Act protects individuals from discrimination when renting or buying a home, applying for a mortgage, seeking housing assistance, or engaging in other housingrelated activities. The spirit of the law is to ensure that every person has fair and equal access to housing that they can afford.

Fair housing laws are ever-changing; however, industry professionals have a legal obligation to uphold Fair Housing laws, and ignorance is not a defense. Help keep you and your team out of trouble with these 10 tips for reducing fair housing risk!

1. Know the law.

Staying current on legislative issues and changes to federal and local laws is necessary for all multifamily, real estate, and lending professionals. Annual fair housing training not only helps to reduce the risk of a Fair Housing violation but also serves as an element of defense should a complaint be filed.

2. Establish Policies.

As new laws emerge and guidelines are defined, our teams need clear written policies on general fair housing, anti-harassment, disability compliance, criminal history, and occupancy standards. It is equally important

to review and analyze your existing policies and procedures annually to ensure they are aligned with any revised regulations or suggested HUD guidelines.

3. Protect the Public.

The law states that industry professionals are obligated to protect the public. You are responsible for informing consumers of their rights and providing them with the proper channels for reporting a concern. What is your company protocol for providing safe and easy ways for prospects, residents, and employees to report issues, concerns, or complaints?

4. Review Occupancy Standards.

Disparate impact and familial status have been hot topics for several years. While the Fair Housing Act does not dictate your occupancy criteria, it is recommended that occupancy be determined by the size and configuration of the dwelling, among other things.

5. Focus on Features.

When advertising or speaking with prospects, describe the community features and amenities, not the people or the “type” of community you desire. When using images in ads or on social media, be sure that they indicate a diverse resident profile.

6. Watch Your Mouth.

Avoid words or phrases that are blatantly discriminatory, limit or deny equal access to your community based on a protected class. Statements such as: “perfect for singles” or “no handicap access” are lawsuits waiting to happen.

7. Avoid Favoritism.

Create a system and written procedure for prioritizing work orders, prospect inquiries, and resident requests, and stick to it! Proper documentation and a clear protocol can be a massive asset if you have to defend your team in a housing complaint.

8. Continue to Serve.

When a resident is uncooperative or has been belligerent, it is easy to try to force them into compliance by withholding services. However, this is against the law and an abuse of your power. Follow protocol and abide by your lease to avoid claims of retaliation or harassment.

9. Use Social Media with Caution.

Social media provides an excellent oppor-

tunity to learn more about our customers and create more personalized marketing. Use caution when viewing prospect and resident social media profiles, as this information cannot typically be used as part of the approval process. It is also best practice to include the equal housing logo or statement on all websites, social media profiles, and digital ads.

10. Hire with Care.

Courts have found that contractors may be viewed as extensions of the property management team. Companies rely on contractors, vendors, and suppliers to assist in their efforts to maintain the physical assets. Do your due diligence when hiring third-party service providers and look to work with those who seek out fair housing training and comply with the law.

Remember that in addition to fair housing complaints and lawsuits being filed against a person or company alleged to be engaged in a discriminatory practice, any person who directs or supervises the conduct of the accused can also be held liable.

Celebrate April’s National Fair Housing Month by taking time to refresh and revisit your company’s fair housing compliance and ensure your team is well-versed in policy and protocol.

Katie Rigsby, CAPS, CAM, CALP, LA REALTOR®, is a 24-year multifamily expert, having excelled in residential property management at various levels, from Leasing Professional to senior executive with fiscal responsibility for multimillion-dollar budgets and a diverse real estate portfolio. As President and CEO of Katie Rigsby Inspires, LLC, she provides consulting services and education to enhance property management professionals' skills. She actively contributes to both her local and the National Apartment Association and serves as an NAAEI Advanced Facilitator. Katie delivers engaging, informative learning experiences with a side of humor. For more information or to partner with Katie, please visit www.katierigsby.com.

Thank you Management Districts!

The Houston Apartment Association would like to send out a big thank you to these participating Management Districts for providing RCR screening services to the multifamily properties in each of their areas:

· Spring Branch Management District

· Brays Oaks Management District

· Hobby Area District

· Southwest Management District

· International Management District

· Gulfton Management District

· Near Northwest Management District

Thanks to these districts for helping the apartment industry by providing free RCR screening services. Together we hold the key to better communities.

HAA and Houston have done a lot of changing over 60 years and Rental Credit Reporting has been there for many of them. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. And now, with the help of area management districts, we can do even more.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund. in partnership with

a service of

2828 AT ROYAL OAKS

Built Between 1990 and 1999 Property of the Year

Property: 2828 at Royal Oaks

Owner/Management: Asset Living

Location: 2828 Hayes Road

Units: 510

Web: www.2828atroyaloaks.com

Photos provided by 2828 at Royal Oaks

2828 at Royal Oaks underwent a $5 million renovation that included exterior paint, concrete repairs, landscape improvements, new signage, a total renovation to the current clubroom, pool area and interior units.

The customer service is paramount to the success at 2828 Royal Oaks and something that the property takes very seriously. The service team at the property completes work orders timely and efficiently. The leasing team posts on social media three times per week to let residents know of things happening in the community as well as in the Westchase area.

The team at 2828 Royal Oaks is also actively involved in the Westchase Community events by volunteering services to assist with their bi-annual corporate challenges, as well as attending all meetings. In addition, the property has two food drives per year to help WHAM - West Houston Assistance Ministries.

Note: Properties are listed with owner/management at time of the award.

Each month, On Site with ABODE takes a closer look at the winning HAA Honors Awards properties. This month, we visit two of our winners for 2023. See future ABODEs for more of our honorees.

HANOVER SOUTHHAMPTON

Built Between 2000 and 2015 Property of the Year

Property: Hanover Southhampton

Owner/Management: Hanover Company

Location: 5122 Morningside

Units: 206

Web: www.hanoversouthampton.com

Photos provided by Hanover Southhampton

Hanover Southampton is just steps from the Rice Village shops with panoramic city views from the property. The property features include a 10,000 sq. ft. rooftop pool and resident lounge, expansive plaza with two-story resident water wall garden, 24-Hour techno-gym fitness club, private theater room with cinema-style seating and outdoor grilling and dining stations. The property also includes a valet dry cleaning service, around the clock concierge and a pet washing station on site.

Inside the apartment homes there are chef-inspired kitchens with premium appliance packages, spacious bedrooms and spa inspired bathrooms with large soaking tubs. The apartment homes even feature built-in desks and bookshelves, ideal for remote working residents.

Hanover Southampton are proud members of HAA, TAA and NAA and regularly participates in Maintenance Mania and Hanover Helping Hands.

On the Road with HAA

State of the Submarket

Montgomery County

Wednesday, February 28 at The Woodlands Country Club

Sponsored by American Fire Systems and Gambit Construction

HAA returned to Montgomery County with a great lineup of speakers for the area submarket report. They delved into crucial topics such as Build to Rent, economic trends, rental rates and new construction developments, providing valuable insights for attendees. Thanks to our Moderator Corri Smith, CFO, SMI Realty Management, and speakers Gil Staley, CEO, The Woodlands Area Economic Development Partnership; Bruce McClenny, Industry PrincipalMRI Real Estate Software; Lanham Bass, Manager of Real Estate Investments, Camden; and Andrea Wynn, District Manager, Camden

HAA

IS REACHING

OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact HAA’s Education and Outreach Department at education@haaonline.org to sign up for FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact education@haaonline.org.

NEXT Mission Statement:

BE A PART OF THE NEXT GENERATION OF HAA

LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

2024 NEXT Co-Chairs:

HAA NEXT programs include networking socials hosted at various venues across Houston and professional development breakfasts held at the HAF Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information. We look forward to meeting you!

2024 NEXT Events: Professional Development

Breakfasts:

June 11

September 24

Socials:

April 18 – NEXT Space City

Spring Social (see at right)

August 15

December 5

Monica Morales, CAM, Q10 Property Advisors

Susan Alvarado, CAS, Century A/C Supply

NEXT Professional Breakfast

Wednesday, February 21

at the HAF Education Center

Sponsored by Epic Multifamily Construction and Foundation Specialists

More than 80 young professionals attended this developmental breakfast with speaker Bill Nye focusing on Leadership skills. 1

MEET THE NEXT GENERATION OF HAA LEADERSHIP.

This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

2024 Chairs:

MAKE IT HAPPEN!

Join our Quarterly Meetings!

We're giving away TWO grand prizes this year of $1,000 cash at the July and December meetings!

Every new member you recruit this year earns you a chance to be entered into a drawing to win. No purchase necessary.

Recruit one member and get one entry. Recruit five members and get FIVE entries. It’s up to you! Contact the membership department at members@haaonline.org for more details!

Meeting will be held from 4 p.m. to 6 p.m. at Cottonwood, 3422 N Shepherd Drive

Meeting Dates:

July 11 ($1,000 Drawing)

September 12

December 12 ($1,000 Drawing) Visit www.haaonline.org/gogetters for more information.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association.

members, the Go-Getter Club helps both new management and supplier companies

To join the club and get going on recruitment, see online at www.haaonline.org

contact Amanda and Kaylon

the Membership Department at members@haaonline.org.

Valerie Lacy Cushman & Wakefield

Debra Knight Comm-Fit

Go-Getters Meet & Greet

Thursday, March 7 at Cottonwood

Sponsored by TriArc Construction and Blue Ox Moving & Storage

HAA recruiters introduced new member recruits during the first Quarterly Meeting of the year and won gift cards for their efforts. Paola Rodriguez with Foresight Asset Management, bottom left photo, was the top producer for the first quarter.

OWNERS

1523 Management Real Estate Investment LLC

Floyd Nelson 25302 Cherry Ranch Drive Katy, TX 77494

1523 Real Estate Investment LLCProperties

Avenue Living

Noelle McCutcheon

77 Sugar Creek Center Blvd #600 Sugar Land, TX 77478

Blue Key Property Management

Hunter Lord

5553 S Peoria Ave #101 Tulsa, OK 74105 (918) 601-9020

Ashwood Park Apts

Caldwell Companies

Laurn Randell

9955 Barker Cypress Road #250 Cypress, TX 77433 (713) 690-0000

Cadence Creek at Gosling Cadence Creek at Towne Lake Asher at Towne Lake

Capex Construction Group

David Rodarte

9100 Southwest Fry #201 Houston, TX 77074 (281) 766-3990

DHI Communities

Jack Lundsgaarde

1341 Horton Circle Arlington, TX 76011 (817) 390-8303

Ascend at the Fount

Ascend Ventana Lakes

The Oaks at Grand West

Gateway Property Management Group

April Cockerham-Hitt

6828 Chase St

North Richland Hills, TX 76182 (936) 362-4834

Dayton Villa Apts

Graciela Investment LLC

Gracie Permenter

943 Three Forks Drive

Katy, TX 77450 (281) 395-3695

El Dorado Park Apts

NPM & Consulting

Jennifer Galjour

8325 Broadway St #202-303 Pearland, TX 77581 (832) 964-7510

NPM & Consulting - Properties

Scott Sessums

1706 Pecan Crossing Drive Richmond, TX 77406 (281) 799-1778

Seneca Wilshire Property Management

Irene Chan PO Box 35311 Houston, TX 77235 (713) 231-6052

La Petite Apts

Villa Riviera Apts

Windsor Communities

Judith McClain 3515 W Dallas St Houston, TX 77019 (346) 440-1250

The Allen House Apts

Memorial by Windsor Apts

Windsor West University Apts

The Sovereign at Regent Square Apts

Windsor Shepherd Apts

The Sterling at Regent Square

SUPPLIERS

Air Pro Systems

Arturo Morales 5111 Scottline Drive Pasadena, TX 77505 (713) 298-6046

A/C Contractors, Heating Equipment & Systems Repair

Audio Images International Inc

William Reed

PO Box 550819 Jacksonville, FL 32255 (800) 487-0206

Answering Service

Beacon Building Products

Abraham Kaboutari 11356 I-10 Frontage Baytown, texas 77523 (832) 963-4831

Roofing Materials, Windows, Siding Materials

Referred by Neal Conant, CAS

Cardiff Construction

Tyler Rinehart

6060 North Central EXPY Dallas, TX 75206 (214) 432-5322

Fire/Water Damage Restoration, General Contractors, Painting Contractors, Remodeling & Repair-Building Contractors

Consolidated Communications

Christopher Isidore

508 Old Magnolia Road Conroe, TX 77304-2676 (936) 537.8406

Internet Service Provider, Utility Companies

Dry Force Corp

Daviana Matheus

11116 W Little York Road, Suite 3 Houston, TEXAS 77041 (281) 524-3798

Fire/Water Damage Restoration, Mold Remediation

Referred by Shaun Callaway, CAS

Element Enterprises

Desiree' Flores

2120 Hutton Drive Ste 800 Carrollton, TX 75006-8391 (214) 484-9288

Fire/Water Damage Restoration, General Contractors

Eviction Recoveries LLC

Yong Huang 1829 Rosalie St

Houston, TX 77004 (713) 574-7734

Collection Agencies, Eviction Service

Global Print Group

Evan Blair

PO Box 88489450 Pinecroft Drive Spring, TX 77380 (866) 601-0598

Promotional Products, ApparelCareer, Awards & Plaques, Screen Printing

Imperial Construction

Juan Abrego 16022 Kevindale Court Jersey Village, TX 77040 (832) 228-1922

Remodeling & Repair-Building Contractors, Painting Contractors, Resurfacing, Concrete Contractors

Imperial Wallboard Supply/ The Villa Drywall, Inc.

Darrell Hinkley

10115 Sweetwater Lane

Houston, Texas 77037

Drywall Contractors, Painters Equipment & Supplies

Johnson Commercial Fitness/

Johnson Health Tech Retail Inc

Jessica Bangia

1600 Landmark Drive

Cottage Grove, WI 53527 (925) 224-1236

Fitness Equipment, Physical Fitness

Maintenance Warriors

Martha Bernal

7075 Farm To Market 1960 Road W Ste 1027

Houston, TX 77069 (346) 381-8347

Janitorial Services, Carpet Cleaning, Cleaning Specialists, Grout/Tile Cleaning & Sealing

Property Maintenance Chiefs

Ali Bey 20602 Spring Aspen Lane Spring, TX 77388 (281) 691-6179

Make Ready, Painting Contractors

Rent Ready

Alana Cronin 1431 W Morehead St 8208, NC 8208 (321) 240-0565

Painting Contractors, Carpet Cleaning, Cleaners, Resurfacing

Rhema Renovations Inc

Luis Bisogno PO Box 3278

Humble, TX 77347-3278

Apartment MaintenanceProperty Liability Specialists, Resurfacing

Referred by Paola Rodriguez

Southwest Utility Solutions

Caroline Ferguson

15814 Champion Forest Drive PMB 230 Spring, TX 77379 (281) 580-3444

Utility Management, Water Conservation, Utility Consultants

Steri-Clean

Kenneth Manaloto

16125 Timbercreek Place Lane, Suite 550

Houston, TX 77084 (346) 293-3132

Cleaning SpecialistsBio-Hazardous Material, Cleaning Specialists - Trauma

Waterline Preservation & Management

Nathan Hames

27519 S. Rondelet Drive Spring, TX 77386 (281) 900-3216

Lake Management

Yellowstone Landscape

Melinda Sperl PO Box 849

Bunnell, FL 32110 (386) 437-6211

Landscape Contractors, Tree Services

The Ambassador ONE Society HAA’s

THE SUPPLIER NETWORK

HAA’s Ambassadors are the pros at outreach to our members.

Mark your calendars and join us! Ambassador ONE Society meetings are held on the first Wednesday of each month: April 3 Crawfish

Boil, May 1, June 5, July 3, August 7, September 4, October 2, November 6, No meeting in December

The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055. at 3:30 p.m.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org.

Photo below: “ONE of the

was Joseph DeMoss,

Team photos at left, from top:

First place – Purple Rain with 984 points

Second place – Brown SugHAA with 368 points

Third place – Orange Crush with 177 points

The following owner/management companies have added the listed properties to their portfolios:

• Allied Orion Group: Clearlake Apartments NASA, 111 units at 2737 Bay Area Blvd Houston, Harbor Shores Apts, 244 units at 15630 Walden Road in Montgomery, Westchase Apartments, 123 units at 4033 W Sam Houston Pkwy South.

• Asset Living: The Life at Westpark, 312 units at 14100 Rio

Bonito Road, The Life at TimberRidge I & II, 316 units at 5350

Aeropark Drive, The Life At Sterling Woods, 234 units at 8625

Winkler Drive, The Life at Park View, 309 units at 2730 Lafferty Road in Pasadena, The Life At Grand Oaks, 556 units at 5500 De Soto Street, The Life at Brighton Estates, 248 units at 131 Aldine Bender Road, The Life at Jackson Square, 1326 units at 5410 N

Braeswood Blvd, The Life at Forest View, 520 units at 201

Hackberry St in Clute, The Life at Clearwood, 276 units at 9465

Clearwood Drive and The Life at Beverly Palms, 308 units at 3500 Red Bluff Road in Pasadena.

• Banyan Equity Management LLC: Bay House Apartments, 190 units at 2041 San Sebastian Ct.

• Caldwell Companies: Asher at Towne Lake, 348 units at 12700

Greenhouse Road in Cypress, Cadence Creek at Towne Lake, 237 units at 11411 Greenhouse Road in Cypress, and Cadence Creek at Gosling, 189 units at 21901 Gosling Road in Spring.

• DHI Communities: The Oaks at Grand West, units at 147 at

10415 Lancaster Forest, Ascend Ventana Lakes, 303 units at 23100

Clay Pkwy in Katy and Ascend at the Fount, 349 units at 28100

Tamarron Pkwy in Katy.

• Greystar: The Pointe at Valley Ranch Town Center, 336 units at 20290 Park Lake View Drive in New Caney, The Gregory, 269 units at 22260 Valley Ranch Pkwy in Porter, Morgan's Landing, 350 units at 3300 Bay Area Blvd in La Porte and Alta Washington, 204 units at 6400 Washington Ave.

• Highmark Residential LLC: The Village at Bellaire, 580 units at 5454 Newcastle St.

• NPM & Consulting: Various Properties, 50 units at Various Locations.

• Oak Leaf Mgmt Co: Jacinto Palms, 123 units at 10202 Challenger 7 Drive.

• Option 1 Management LLC c/o Realty 1 Partners: Live at Pine Market, 51 units at 900 New Day Ave in Montgomery.

• ParaWest Management: Tiffany's at the Galleria II, 83 units at 3030 Greenridge Drive and Tiffany's at the Galleria I, 105 units at 6111 Winsome Lane.

• Qrh Prop One, LLC: The Regency Apartments, 128 units at 4075 Laurel Street in Beaumont.

• Real Property Management Preferred: Various Properties, 358 units at Various Locations.

• ResProp Management: Palazzo at Cypresswood, 363 units at 13801 Napoli Drive.

• RPM Living: Regalia at the Park, 229 units at 10 Crawford Street, Resia Ten Oaks, 573 units at 18036 Park Row Blvd, Plaza at the Medical Center, 66 units at 2700 Holly Hall Street, Vie at the Medical Center, 192 units at 8300 El Mundo Street, Elle at the Medical Center, 212 units at 8181 El Mundo Street, Villas of Kingwood, 330 units at 300 Forest Center Drive in Kingwood and Lakecrest, 276 units at 1944 Katy Fort Bend Road in Katy.

• Triscope Corporation: Triscope I Apartments, 10 units at 6802 Sayers Street.

• Wood Residential: Alta Grandway, 336 units at 2020 Grandway Drive in Katy.

• ZRS Management LLC: Lenox Katy Creek, 408 units at 1550 Foxlake Drive.

In the News

Anthony Enriquez has joined Redi Carpet as general manager.

The Texas Apartment Association announced the 2024 Be the Next Room to Grow finalists and winners. Congratulations to the Houston representatives and winners Jacobo Racine and Mallory Hess!

Maintenance Finalists:

• Chris Bowen – Camden Property Trust –Houston Apartment Association

• Jacoby Racine – Camden Property Trust –Houston Apartment Association

Supplier Partners Finalists:

• Mallory Hess – Century AC Supply –Houston Apartment Association

• Anup Parikh – Pangea Charging –Houston Apartment Association

On the Scene Photos

Texas Apartment Association Winter Board Meeting

Wednesday, February 7 through Friday, February 9

HAA delegates and alternates traveled to El Paso for the TAA Winter Board meeting. Delegates, alternates, TAA lyceum students and committee chairs represented HAA at a variety of meetings covering topics such as membership, advocacy and education. Additionally, at Friday’s board meeting, AAA Plumbers was recognized for their community service. Overall, it was a very productive trip and meeting!

HAA

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_apr2024.

This great outdoor event is perfect team building fun! Each team consists of three men and three women. Each team will compete in six field activities. In case of inclement weather, the challenge will not be rescheduled.

Friday, May 3

Bear Creek Soccer Complex, 3535 War Memorial Drive at Clay Road

Team fee: $400 (includes lunch)

Spectator fee: $20 (includes lunch)

Registration: 8 a.m. to 9 a.m.

Tug of War/Kick Off: 9:30 a.m.

Tug-O-War will be a competition between suppliers and property management players

Competition: 10 a.m. to1 p.m.

Lunch: 1 p.m.

Medal Presentation: 1:30 p.m.

Top team (1st, 2nd 3rd place) presentation of medals. The top 3 scoring teams are based on the field events performance.

Register online at www.haaonline.org/sportschallenge. For more information, contact Susan at shinkley@haaonline.org.

Thanks to our 2024 All Stars Sponsors:

Century A/C Supply Corn Hole Game - all 6 team members will have six chances to throw the bag in the hole

Hire Priority Staffing and Executive Search Giant Pongall 6 team members will throw 5 large plastic balls into large trash can size containers

Foundation Specialists Football Toss - all 6 team members will throw 5 footballs at a target with a hole

Tidal Electrical Services Buddy Walk - all 6 team members will walk in unison 10 yards forward and 10 yards backward on a pair of wooden tracks with strap handles

The Liberty Group Soccer Ball Blitz - all 6 team members will kick 5 soccer balls into a goal

Epic Multifamily Construction Putting Green- all 6 team members will have 5 balls to putt into the hole.

Redevelopment Services Tug of War - a competition between suppliers and property management players.

American Fire Systems - Water Sponsor

Apple Termite and Pest Control - Lunch Sponsor

Ideal Towing - Medals Sponsor

Fidus Construction - Wristband Sponsor

Best Plumbing - Equipment Sponsor

Green City Security - Courtesy Patrol Sponsor