ABODE August 2017 by HAA Publishing

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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

ABODE August 2017

T T

T A History Lesson

We See You

A little history behind the HAA PACâ&#x20AC;&#x2122;s biggest event, the Bill Dinerstein Memorial Golf Tournament.

at the Honors Awards, Fun Run, Sponsorship Auction, NEXT Legends Breakfast and much more!

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CONTENTS August 2017

ON THE COVER

FEATURES & PHOTOS

16 On the Scene – Photos from the HAA PAC Luncheon in June.

Honors Awards – Learn more about the HAA Honors Awards recipients in this special issue. ABODE sits down with the Managers of the Year and Assistant Manager of the Year in a panel discussion, starting on Page 42. ABODE also sits down with the Portfolio Supervisor of the Year, Owner/Management Executive of the Year and Independent Owner of the Year for one-on-one interviews. This issue also kicks off ABODE’s coverage of the Honors property-winners, starting on Page 54.

HAA HONORS AWARDS

Spotlight Image by Andrey Navrotskiy/dreamstime.com

24 On the Scene – Photos from the NEXT “Icons and Legends” Breakfast. 30 On the Scene – Photos from the June Sponsorship Auction. 34 On the Scene – Photos from Honors Awards. 42 Make It Personal – ABODE sits down with the managers and assistant manager of the year in a roundtable discussion. Also featured are Q&As from other Honors winners. 48 Team Effort – ABODE sits down with Portfolio Supervisor of the Year Kristin Settles, Relik Realty. 50 Mentors Matter – ABODE sits down with Owner/Management Executive of the Year Michelle Pawelek, Greystar. 52 Family Operated – ABODE sits down with Independent Owner of the Year Felicia Lewin, ZCL Management. 54 On Site with ABODE – Check out Honors Cornerstone properties, 2929 Weslayan and The Rice.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – Learn about the best in the business. 8 Patron of the Month – Meet and support Criterion Brock. 9 Legislative Update – An HAA history lesson, plus an update regarding the Housing Department. 11 It’s The Law – Read Part II of the legislative session summary. 14 Resident Relations – A resident receives a refund because of a management mistake. 19 Upcoming Education – Find out what education courses the Houston Apartment Foundation is offering in August and September. 20 Calendar – HAA’s schedule of events for the next coming months. 28 On the Road with HAA – Photos from the Conroe Area Council Meeting. 60 On the Road with HAA – Photos from the Lake Jackson Fair Housing Seminar.

58 On the Scene – Photos from the ACES June luncheon.

61 On the Road with HAA – Photos from the Baytown Fair Housing Seminar.

62 On the Scene – Photos from the 2017 Fun Run.

66 Go-Getters – Making membership matter! 67 Welcome Mat – Meet the newest HAA members. 68 The Ambassador ONE Society – News from the HAA welcome wagon. 70 Portfolio Changes and In the News – Industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 BackPage – News from around the community.

We welcome your comments. Email us at comm@haaonline.org.

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OFFICERS AND ASSOCIATION LEADERSHIP

JOHN BORIACK Vice President at Large

MICHELLE PAWELEK President-Elect KYLE BROWN President

JOHN FEDORKO Vice President at Large

DIANE GILBERT Vice President at Large

KELLY SCOTT Secretary/Treasurer

CLAY HICKS Vice President at Large

HOWARD BOOKSTAFF General Counsel

STARLA TURNBO Vice President at Large JEFF HALL Executive VP

BOARD OF DIRECTORS Alison Hall, Immediate Past President Josh Allen Mack Armstrong Jeff Blevins John Boriack Kyle Brown Joe Bryson Tina Cavaco Grant Crowell Scott Douglas Ian Douglas John Fedorko Paula Forshee Amy Funk Israel Garza Diane Gilbert Stephanie Graves Ira Gross Bryan Head Clay Hicks David Jones Jacob Kunath Barby Lake Laura Lestus Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Velissa Parmer Jenifer Paneral Mark Park Michelle Pawelek Jackie Rhone Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Dana Tucker Starla Turnbo Beth Van Winkle Quintina Willis Tracie Yoder DIRECTORS EMERITUS Gary Blumberg Ken Bohan Kathy Clem Jack Dinerstein

Darlene Guidry Jenard Gross David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt Mike Koch Dick LaMarche Tim Myers P. David Onanian John Ridgway Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H.J. Tollett Pat Tollett Vic Vacek Jr. Jerry Winograd ADVISORY DIRECTORS Terri Clifton Brenda Crawford Billy Griffin Cesar Lima Robert Lopes Sonia Lopez Karen Nelsen Shelley Watson Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells

H.P. Paul Young Jeanne Marie Zublin Dicks PRODUCT SERVICE COUNCIL OFFICERS Israel Garza, CAS, President Maintenance Supply Headquarters Grant Crowell, CAS, Vice President The Urban Foresters Jacob Kunath, CAS, Secretary Century A/C Supply Laura Lestus, CAS, Treasurer The Liberty Group Kristin McLaughlin, CASE, Immediate Past President Mohawk Industries MEMBERS Marivel Bownds, CAS, Valet Waste Dixie Caldwell-Greer, CAS, The Liberty Group Peggy Charles, CASE, Sunny Rock International LLC Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, Respage Derek DeVries, CAS, Camp Construction Services Brian Febbo, CAS FSI Construction Jimmie Hotz, CASE, HD Supply Dan James, CAS Redevelopment Services Debra Knight, CAS, Valet Waste

Stephanie Krop, CASE, Buyers Access Liz Levins, CAS, Criterion Brock David Lindley, CAS, FSI Construction Inc. Candis Mohr, CAS, AAA Plumbers Doug Oehl, CAS Power Express PATRON MEMBERS 1980 CSC ServiceWorks 1982 Republic Services 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock

SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Assoc. CORT Furniture Rental 1974 Mueller Water Conditioning 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp. The Liberty Group 1981 AmRent Marvin F. Poer & Company 1983 Namco Mfg. Co. Inc. Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc. 1986 ApartmentData.com 1988 Wallace Garcia Wilson Architects Inc. 1992 Alexander-Rose Associates Saint Clair & Sons Inc. 1998 AAA Staffing Ltd. CoreLogic Rental Property Solutions 2000 Moveforfree.com Inc. Pura Flo Corporation 2001 Apartment Life Inc. 2002 American Fire Systems Classic Touch Painting Direct Energy LP Keystone Resources Southwest Painting Contractors Inc. 2003 Sign-Ups & Banners 2004 Assessment Advisors 2005 LSR Multifamily Swain & Baldwin Insurance & Risk Management United Protective Services 2006 Bell’s Laundries CAD Restoration Services DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc. Roto-Rooter Services Co. TXU Energy Multifamily Services Valet Waste 2008 ARE Business Solutions Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc. Moen Inc. Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc. BAC Products Belfor Property Restoration Certified Termite and Pest Control Cotton Commercial USA FTK Construction Services 2011 Buena Suerte Spanish Newspaper DNM Contracting Inc. Fantastic Floors Greenway Environmental Services Infinite Energy Inc. Parking Management Company/PMC Towing 2012 ABC Supply Co. Inc. Accent Sign & Awning Co. Brown & Gay Engineers Cantrell McCulloch Inc. EnviroSmart Multifamily Pest Solutions Final Touch Remodeling Floor and Decor Giordano Construction

Go-Staff Inc. Maldonado Nursery & Landscaping Inc. Nationwide Eviction Rent.com Texas Concrete Professional Company 2013 ACTIV Answer by Audio Images Arbor Contract Carpet ASAP Steamers Carpet Cleaning Capitol Wrecker LLC Comcast Gambit Construction Gorman Roofing Services Outdoor Elements Pool Works LLC ProMaster Roofing & Gutter StoveTop FireStop Tidal Renovations LLC 2014 Adventure Playground Systems Inc. Chadwell Supply Classic Same Day Blinds D & G Quality Roofing J National Jonah Systems LLC MX2 Commercial Paving Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions SisTerra Landscape Storage West Texas Apartment Pool Services The Katy Plumbing Co. Virtual Leasing Systems WCA Waste Corporation Zillow Group Zippy Shell of West Houston 2015 Admiral Linen & Uniform Service by Alsco Air Pro Systems America Outdoor Furniture American Painting & Renovations Inc. ASAP Personnel Inc. BSI Cameras Onsite CertaPro Painters Citi Fence Commercial Competitive Choice Inc. CSILED.com DeNyse Companies Division-9 Inc. Duke Sys Fix My Slab Foundation Repair Fulton Law Group PLLC Gateman Inc. Goes Heating Systems Greater Houston Pool Management H.S. Services Holder’s Pest Control Infinity Power Partners Kathy Andrews Interiors Lane Law Firm M & J Painting and Construction Notifii LLC Pace Mechanical Services Power Express Prestige Restoration LLC Smith Protective Service The Allshouse Group LLC Torocon Services LLC Wilsonart 2016 3'D Painting & Construction LLP 5885 Roofing & Construction Inc. Action Window Coverings Inc. Air Rescue Allied Fire Protection, LP Armadillo Professional Landscaping LLC Bath Fitter BH Fitness North America Cinc.h – Cabinet Refacing Kits Citi Fence & Concrete CoverAll Pests Delaney's Roofing & Restoration E-Systems Pest Management Inc. Ecolo Environmental Inc. Embark Services Entrust Movers Express Employment Professionals EZneeds Fidus Construction Services Fun Abounds Furniture Options Green City Recycler Green Days Lawn Care Guardian Chimney Sweep

Halo Doors Inc. Hillcroft Group LLC Hive Houston Metro Security JLL Johnstone Supply Kastle Systems KONE Leah McVeigh Design and Consulting Liquid Waste Solutions Manning Pool Service McCann Total Security Solutions Murrah & Killough PLLC Murray Insurance & Financial O’Conor, Mason & Bone PC Paul Davis Restoration North Houston Pet and Playground Products Platinum Enterprises LLC Progressive 1 Roofing & Construction Quantum Fitness Ram Construction Roadrunner Restoration RoofTec Ross Fried Consulting Shingle Hut Complete Roofing Services Signal 88 Security Northeast Houston Sparkle Wash Pressure Washing Stream Energy Sustain-Ability Solutions Texan Glass & Solar Control Texas Southwest Floors The Home Depot The Perfect Light The Phoenix Staffing LLC Texas The PI Company ValencePM VMI’s Premier Group LLC WASH Multifamily Laundry Systems WellKept WF Athletic Supply Whitmans Contracting and Roofing 2017 Abilities Unlimited Inc. Advanced Property Services All About Doody Pet Soutions LLC All American Mailboxes of Houston Inc. Allegion American Fire Protection Group Apartment Total Services BioTechs South Houston Brooklet Energy Distribution Byte Time Computing City Supply Co Inc. Classic Towing CoreServ LLC Creative Surface Cypress Landscaping & Irrigation Inc. Designs by Holmes Disaster America Eagle Restore, LLC Energy Ogre Fast Forward Services, Flooring4.Us Frost Insurance Agency Gage Multifamily Services Genesis Panel Systems Gravely & Pearson LLP H Town Movers and HVAC Services HousingManager.com Lithotech Printed Products/Forms Center Maven Auto Detailing McMahan’s Flooring Inc. Media Nation Outdoor MPS Direct Norman Construction NorthMarq Capital On Site Towing LLC Paul Ryan Windows POPIC Reliable Fire Protection Rent Accelerator Richmond Equipment SEAL Security Solutions Secure Insurance State Sign - A Comet Signs Company Symmons Industries TD Waterproofing Texas Crime Prevention Agency Texas Eviction LLC Willbanks & Associates

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ABODE AUGUST 2017 I VOLUME 40, ISSUE 8 Executive Vice President and Publisher

JEFF HALL, CAE jhall@haaonline.org EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org Writer/Editor MORGAN TAYLOR mtaylor@haaonline.org ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY asherbondy@haaonline.org CONTRIBUTING STAFF

Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Vice President of Finance NANCY LI LO, CPA nlo@haaonline.org Director of Information Technology ART EIDMAN aeidman@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings EMILY BANNWARTH, CMP ebannwarth@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Education and Meetings Coordinator KAREN MITCHELL kmitchell@haaonline.org Strategic Growth Manager LAUREN TURNER, CMP lturner@haaonline.org Membership and Marketing Coordinator LAUREN WOLFSON lwolfson@haaonline.org Public Affairs Specialist ALPA PATEL apatel@haaonline.org Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org PRINTER

TGI PRINTED www.tgiprinted.com HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Past Presidents Council Strategic Growth Legislative PAC Fundraising HAA Better Government Fund Century Club Multifamily Fire Safety Alliance Media Relations Golf Developers Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2017 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser Property Awards HAA Street Team

APARTMENT ASSOCIATION COMMITTEES CHAIR STAFF ADVISOR KYLE BROWN JEFF HALL MICHELLE PAWELEK JEFF HALL ALISON HALL JEFF HALL EILEEN SUBINSKY JEFF HALL KELLY SCOTT JEFF HALL BRYAN HEAD JEFF HALL KIM SMALL JEFF HALL JENIFER PANERAL JEFF HALL KELLY SCOTT LAUREN TURNER MICHELLE PAWELEK ANDY TEAS JERRY WINOGRAD ANDY TEAS STACY HUNT/JOHN RIDGWAY ANDY TEAS LAURA LESTUS ANDY TEAS JOHN FEDORKO ANDY TEAS JOHN FEDORKO ANDY TEAS CLAY HICKS ANDY TEAS CYRUS BAHRAMI ANDY TEAS MACK ARMSTRONG SUSAN HINKLEY IZZY GARZA SUSAN HINKLEY JOHN BORIACK SUSAN HINKLEY DARLENE GUIDRY MATILDE LUNA HEATHER LACLAIRE MATILDE LUNA KARI CARGLE MATILDE LUNA CLAY HICKS AMANDA SHERBONDY DEBORAH DEROUEN/DEREK DEVRIES AMANDA SHERBONDY GRANT CROWELL AMANDA SHERBONDY STEPHANIE BRYSON EMILY HILTON STARLA TURNBO EMILY HILTON DIANE GILBERT EMILY HILTON LINDSAY TORRES/DAVID LINDLEY EMILY HILTON SUSAN WELLS/ARRIE COLCA EMILY BANNWARTH DAVID JONES/STEPHANIE GRAVES TINA DEFIORE CARINA BRYARS LAUREN WOLFSON

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.

Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, AUGUST 2017 VOLUME 40, ISSUE 8 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright Â© 2017 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

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President’s Corner By KYLE BROWN, CPM, 2017 HAA President

THE BEST IN THE BIZ

This month we’re featuring interviews from Honors winners, an HAA history lesson and much more.

THE HONORS AWARDS program is HAA’s way of recognizing and celebrating the hard work and achievement of our property professionals. It was outstanding to see so many companies and individuals represented at the award show. You can find photos from the evening starting on Page 34. ABODE sat down with the managers and the assistant manager of the year award winners in a round table discussion, which you will find starting on Page 42. In this article, you will also find Q&As from our leasing professional, administrative support, and marketing/training director of the year winners. In addition, formal Q&As of our portfolio supervisor, owner/executive and independent owner of the year award recipients will begin on Page 48. Our industry has come a long way in the last few decades. That progression is evident in the amenities, design, level of service and so much more of our properties today. Starting with this issue through the end of the year, our readers will get a preview of Honors

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property winners in place of our monthly On-Site With ABODE feature. All of that begins on Page 54. Education is one of the most important aspects of HAA’s mission. We are proud to be able to offer continuing education courses for our industry professionals. We are even more proud of the professionals who take the time to propel their careers by completing those courses. Congratulations to all of our new NAA Credential Holders. Listen up NEXTers: An HAA History Lesson Hey NEXTers, do you know why HAA has the Bill Dinerstein Memorial Golf Tournament? Or how it got started? Did you know that it benefits the HAA Political Action Committee? Do you know who Bill Dinerstein was? NEXT Committee Chair and the 2017 GoGetter of the Year, David Lindley of FSI Construction, came to us with an idea that created the inspiration for this month’s Legislative Update column. While the NEXTers have certainly stepped up their HAA PAC involvement

(nearly 30 NEXTers went to Austin earlier this year to meet with state representatives to promote our industry’s legislative needs), Lindley felt that some insight was important for the young professionals of HAA. Our intention is that this HAA history lesson, starting on Page 9, will inspire our young professionals group to get more involved with the golf tournament and, ultimately, the HAA PAC. Suppliers: Networking Opportunity The annual Take 5 Business Exchange is this month, Aug. 10 at the Ayva Center, located at 9371 Richmond Ave. This event raises money for the Houston Apartment Foundation Scholarship Fund, which provides financial assistance to students who are pursuing their credentials. This event is a great opportunity for supplier members to get in front of a large number of property management personnel, from owner executives to maintenance supervisors. See Page 18 or visit www.haaonline.org for details.

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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems

ForRent.com

HAA Member since 1978

HAA Member since 1987

Republic Services

Criterion Brock

HAA Member since 1982

HAA Member since 1985

Presto Maintenance Supply

AAA Plumbers

HAA Member since 1983

HAA Member since 1984

CSC ServiceWorks

FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

RentPath

HAA Member since 1994

HAA Member since 1979

August Patron of the Month

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Legislative Update

By MICHELLE PAWELEK, CPM, CAPS, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs

A HISTORY LESSON A little history behind the HAA PAC’s signature fundraising event, the Bill Dinerstein Memorial Golf Tournament.

AS THE HOUSTON Apartment Association pushes toward its 60th year, it’s worth revisiting the reason we name our most enduring Political Action Committee fundraising event after one of HAA’s founding members. Bill Dinerstein isn’t just a name we put on golf tournament fliers. He is one of the reasons HAA represents more apartment units than any other local apartment association in the United States, and one of the reasons we’ve been able to accomplish so much over the past 57 years. Several years ago, Bill’s brother, Ted Dinerstein, now chairman of the board of the Dinerstein Companies, told ABODE magazine how they started the company. “After the war, Billy came to work at our dad’s business, which was picture framing. Billy wasn’t really happy in that business, so he went into the jewelry business. I went to work for a family friend of my mother and stepfather. He was in the real estate business. I drove him around for about three months. I had to move in with my mother and stepfather, because I was not being paid and had no money, but it was a hell of a job. They were building some houses, and I was trying to see if I liked the business – and the rest his history.” After about five years in homebuilding, Bill and Ted built two 16-unit apartment properties at Stella Link and North Braeswood with partner Harry Reed. Reed and the Dinersteins worked together on several additional properties. Eventually, Bill and Harry joined Ronny Finger, Bob Lanier and other industry pioneers in forming the Houston Apartment Association,

Lester Prokop, Jack Dinerstein, Herb McDonald and Bill Dinerstein at the 1986 Golf Tournament. www.haaonline.org

as well as our first local PAC, the Houston Better Government Fund. “We had state, local and national problems, and only the association as a group was strong enough to be able to represent the membership,” said Ted. “We couldn’t have done it on our own, but as a PAC the association could.” By the time Bill became president of HAA in 1978, the Houston Better Government Fund was one of the most successful local political committees – playing a major role in getting HAA founder Bob Lanier elected mayor of Houston in 1991, and reelected for two additional terms. Bill’s son, Jack Dinerstein, served as our PAC treasurer for many years, and was selected as president of the Houston Apartment Association in 1988. Bill loved to play golf. He was instrumental in the success of HAA’s fundraising golf tournaments, and seeing that the proceeds went to our PAC. After Bill’s death in 1996, it was decided that our association’s premier fundraising golf tournament should be named in his honor. When you sign up to play in this year’s Bill Dinerstein Memorial Golf Tournament (it’s on Oct. 16, at Riverbend Country Club in Sugar Land), take a moment to remember how lucky we are to stand in the shadow of industry legends like Bill Dinerstein, and how much of our industry’s success can be traced to his efforts.

Inspecting Houston Apartments Mayor Sylvester Turner has charged Houston’s Housing Director Tom McCasland with reviewing the way apartments are inspected in Houston. With the help of a private consultant, the Housing Department will be doing a broad review of the city’s complex inspection system. HAA has long felt that Houston’s inspection system should be streamlined. HAA members are proud of their properties, and support commonsense enforcement of tough standards. But Houston’s consultant has – so far – identified eight, separate city departments that inspect apartments. Comprehensive inspections are conducted by both the Habitability Inspection Section of the Public Works Department, and by the Fire Marshal’s Office. Both use similar checklists, but don’t share a common database. The Houston Fire Department doesn’t even use the Habitability registration database, which contains information that should be of great interest to both fire inspectors and firefighters. Last month, a routine performance audit by the City Controller found that the Fire Marshal’s Office has some significant problems. A different consulting firm has been hired to help the fire department better prioritize its inspections according to risk. The results of the Housing Department review will have great significance for the apartment industry. The worst outcome would be additional inspections and fees piled on top of those that exist now. The best outcome would be a single, streamlined inspection system with one department in charge – collecting and sharing information with other city departments as needed.

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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

THE DUST SETTLES, PART II In part two of a two-part article series, we look at industry-related bills.

ON MAY 29, the 2017 legislative session came to a close. As usual, it was a busy session. 6,631 bills were filed. 1,211 bills passed through the legislative process and were sent to Gov. Greg Abbott for signature. The legislative process is designed to make it very difficult for bills to pass. Bills must go through an intensive committee process and then be passed by both the Texas House of Representatives and the Texas Senate. Finally, the bills are sent to the governor for signature. In last month’s article, we discussed new laws relating to water allocation and submetering charges, a resident’s right to summon police or emergency assistance and entry by a former resident or co-resident to retrieve personal property. Let’s take a look at some other significant apartment-related bills that passed and either have or will become law. Evictions • Amends Texas Property Code: Section 24.011 (HB 3879, effective date Sept. 1, 2017) • Changes to Law: The Texas Property Code has been modified to state that in an appeal of an eviction suit for nonpayment of rent, an owner may be represented by the owner’s authorized agent, who need not be an attorney, or, if the owner is a corporation or other entity, by an employee, owner, officer, or partner of the entity, who need not be an attorney. • Comment: There has been some confusion with respect to whether the wording of the new law allows an owner entity to be represented by an authorized agent (as opposed to just the owner entity’s “employee, owner, officer, or partner”). However, assuming that the new law will be construed to allow an owner entity to be represented by the owner’s authorized agent (who may be something other than an employee, owner, officer or partner of the entity), the new law offers an owner the choice in nonpayment of rent cases to present the case to the county court on apwww.haaonline.org

peal without having an attorney. This will include being As usual, it was a busy session. 6,631 bills were filed. represented by the property 1,211 bills passed through the legislative process and manager as the owner’s auwere sent to Gov. Greg Abbott for signature. It’s interthorized agent. esting to note that in the 2015 legislative session (the Property managers are used to going to the justice of the previous session), only 6,276 bills were filed, but peace court and representing 1,323 bills passed. In other words, although 355 the owner in nonpayment of more bills were filed this session, 112 less bills rent evictions. Owners should were passed. be careful before having property managers or other third parties go to the county court without an attorney. Unlike the justice of the the right to collect the delinquent rent that was peace court, the county court at law is required the subject of the lost suit. to follow the rules of evidence and procedure when hearing a case. Towing Vehicles: Another Location, If an owner sends a manager or another third Same Parking Lot party to court without an attorney, and the • Amends Texas Occupations Code: Section owner loses, there may be significant hurdles in 2308.205. (SB 1501, effective date June 15, 2017) pursuing a subsequent eviction against the resi• Changes to Law: The law modifies where a dent or even collecting the past due rent. For vehicle can be towed in conjunction with a example, if an owner seeks recovery of rent for nonconsent tow (a tow that is not authorized by three months and possession in an eviction apthe vehicle’s owner or operator). peal, but the notice to vacate was not delivered The Texas Towing and Booting Act is modiproperly, the county court judge could rule fied to state that a towing company that makes against the owner for giving a faulty notice. a nonconsent tow is required to tow the vehicle The problem occurs with a concept known to a vehicle storage facility unless: (i) the towing as “res judicata,” which is Latin and translates company agrees to take the vehicle to the locato “a thing adjudged.” Basically, res judicata tion designated by the vehicle’s owner; or (ii) the means that a final judgement on the merits is vehicle is towed under rules adopted by the conclusive between the parties to a suit as to Texas Commission of Licensing and Regulation all matters that were litigated or that could or under a statute pertaining to special events have been litigated in that suit. This prevents a on a university campus. dissatisfied party from trying to litigate the The new law requires the Commission of Liissue a second time. censing and Regulation to adopt rules authorizIf you lose an eviction because of a notice to ing a towing company that makes a vacate, faulty evidence or some other reason nonconsent tow from a parking facility to tow unrelated to the payment of rent and you the vehicle to another location on the same sought recovery of delinquent rent in the suit, a parking facility under the direction of the parkloss may result in your inability to collect the ing facility owner, the parking facility’s authordelinquent rent sought. Although a subsequent ized agent or a peace officer. eviction could be based upon a subsequent • Comment: Under the previous law, a townonpayment of rent default, you may have lost ing company was required to make a nonconAugust 2017

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sent tow to a vehicle storage facility. Under the new law, at the direction of the parking facility owner or the owner’s agent, the towing company can make a nonconsent tow from one location to another within the same parking facility. This will allow you to have vehicles towed to another location in your parking lot as opposed to a vehicle storage facility. Ideally, this will make it easier and cheaper for residents or others that were towed to pick up their vehicle. Be careful before setting up a policy of towing vehicles to another location within the same parking lot. If you are going to pursue such a program, among the things to consider are: (i) where vehicles will be towed; (ii) how you will identify vehicles being towed; (iii) how and when the owner of a towed vehicle will be able to pick up the vehicle; and (iv) any liability issues associated with storing a towed vehicle to an area in your parking lot. Keep in mind that any procedure or rules you set up for towing from one area of your parking to another will need to be in compliance with rules adopted by the Commission of Licensing and Regulation. If you are interested in pursuing this type of policy, stay tuned to the commission’s progress on the adoption of rules.

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Towing Vehicles: Non-displayed Unexpired License Plate or Registration Insignia • Amends Texas Occupations Code: Sections 2308.253. (SB 1501, applies to contracts entered into on or after June 15, 2017) • Changes to Law: The new law modifies the owner’s ability to tow a vehicle that does not display an unexpired license plate or registration insignia. As with the old law, in order to perform such a tow, there needs to be a contract between the owner of the parking facility and the vehicle owner: (i) providing for the towing of a vehicle that does not display an unexpired license plate or registration insignia; and (ii) requiring the owner or operator of the vehicle to be given at least 10 days’ written notice that the vehicle will be towed from the facility if the vehicle is not removed. The change in the law is with respect to the contents of the 10-day notice that must be given. Under the new law, the notice must state: (1) that the vehicle does not display an unexpired license plate or registration insignia; (2) that the vehicle will be towed at the expense of the owner or operator of the vehicle if the vehicle does not display an unexpired license plate or registration insignia; and

(3) a telephone number that is answered 24 hours a day to enable the owner or operator of the vehicle to locate the vehicle; The new law also changes how the notice can be delivered. The notice must be: (i) delivered in person to the owner or operator of the vehicle; (ii) sent by certified, return receipt requested, to the owner or operator; or (iii) attached to the vehicle’s front windshield, driver’s side window, or (if the vehicle has no front windshield or driver’s side window) to a conspicuous part of the vehicle. • Comment: The notice requirement has been expanded to require that the telephone number that is answered 24 hours a day be included in the notice. The new law also allows the notice to be attached to the vehicle as an alternative to either delivering the notice or sending the notice by certified mail. Credit Card Surcharges • Amends Texas Finance Code and Texas Business & Commerce Code: By transferring Section 339.001 of the Texas Finance Code to Chapter 604A of the Texas Business & Commerce Code and redesignating Section 339.001 of the / See Law, Page 27

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Resident Relations from the RESIDENT RELATIONS COMMITTEE

INVALID LEASE

A resident receives her full security deposit refund due to a major management mistake. A RESIDENT FILED a complaint with HAA to receive her security deposit and to dispute charges. The resident felt the cleaning charges were not warranted. Management stated a check of $97.04 was sent to the resident as her deposit refund, but the resident claimed she never received any refund. Management responded to HAA and that response was forwarded to the resident. The resident paid a $300 security deposit fee when she signed her lease. When she moved out, management charged the resident with a couple of cleaning charges, such as an oven-cleaning and a carpet shampoo. In addition, the resident had outstanding water, gas and trash bills. These charges resulted in a

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final account statement of $202.96, which was deducted from her security deposit. According to management, the check they sent with the resident’s refund was sent back to management. At that time, management offered to hold the check at the office for pick up. The resident felt she was charged wrongfully. However, management felt the resident was charged accordingly. Enclosed were copies of the final account statement, invoices, lease, application and move-in/move-out condition form. Pictures were also provided. Because management failed to sign the lease, the committee decided in favor of the resident. Because the lease was not fully exe-

cuted by management, the lease is automatically invalid and no longer a legal, binding contract. When management fails to sign the lease, the committee must hold management accountable. Management removed the charges owed and refunded the resident the remainder of her security deposit, which was $202.96. If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant Wednesdays from 9 a.m. to 1 p.m., and Thursdays and Fridays from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m.

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” h said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job don or get it right, I’m satisfied with that. don’t need recognition. As long as m resident and my management and th owner are happy, I’m happy. It was a good experience, though, feeling tha way. I didn’t know that someone was watching!”

www.haaonline.org

I wasn’t ex surprised th said, laughin business for anything. Fo or get it righ don’t need r resident and owner are h good experi way. I didn’ watching!”

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On the Scene with the HAA PAC 1

HAA Political Action Committee June Luncheon Thursday, June 8 at the HAF Dinerstein Reed Prokop Education Center Sponsored by 1 Redevelopment Services The June PAC luncheon featured Representative John Zerwas with a legislative wrap up and TAA Vice President of Government Affairs David Mintz with a 2017 legislative session update.

WEâ&#x20AC;&#x2122;RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. 2017 registration forms are now available! To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org or contact apatel@haaonline.org. 16

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Growth Knowledge

Business Options

Helpful Advice

Coffee

Talk

Opportunities

Know How

Access

Conversation

Connections

Networking

Education

= Success

It all starts over coffee and good conversation. Grab a cup o’ Joe and some great ideas. HAA and the Product Service Council offer this special program to help supplier representatives gain a better understanding of the opportunities available in the multifamily industry. The council wants all suppliers to have the best chance for success in the organization. Learn how to develop relationships with management personnel that result in business for your company. Using your membership the right way can help your business grow. Join our panelists, from top left, Kelly Scott of Buyer’s Access, Bryan Head of DayRise Residential, Deborah DeRouen of ResPage, Stephanie Graves of Q10 Property Advisors, Crystal Jackson of Pinnacle Realty and Doug Oehl, Power Express.

Supplier Education Program Friday, October 6 2 p.m. to 2:30 p.m. – Registration 2:30 p.m. to 4:30 p.m. – Program and Q&A Session Houston Apartment Association HAF Training Center, 4810 Westway Park Blvd. off Clay Road and Beltway 8

FREE for Supplier Members Register online at www.haaonline.org/supplierprogram

The program is free of charge so do not miss out!

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Upcoming Education

AUGUST Advanced Microsoft Excel Wednesday, August 2 8:30 a.m. to noon Program fee: $75 Learn to conquer your fear of the spreadsheet! This course offers a detailed look into this complex (and often daunting) program. It's the Law Luncheon Friday, August 4 11:30 a.m. to 1 p.m. Program fee: $25 Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. APPLE: Core Session 5 Latte Lessons: The Starbucks Experience Tuesday, August 8 9 a.m. to noon Program fee: $50 Sponsored by Brook Furniture Rental See Page 22 for details. CAM Exam Wednesday, August 9 11:30 a.m. Leasing 101 (Day and a half) Tuesday, August 15 8:30 a.m. to 4 p.m. Program fee: $65 by August 15; $75 after August 15 See July 11 listing for details. HAA NEXT Mix-n-Mingle Thursday, August 17 6:30 p.m. to 9 p.m. Midtown Bar & Grill 415 West Gray 77019 Meet the NEXT Generation of HAA Leadership. This niche group

SCHEDULE AND FEES

From the HAA EDUCATION DEPARTMENT

within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers at this FREE event and get plugged in to the HAA network, discover volunteer opportunities and learn about professional development. Complimentary drink ticket, karaoke competition, door prizes and more. CAPS: Client Services & Stakeholder Relations Monday, August 21 8:30 a.m. to 4 p.m. Sponsored by DNM Contracting See Page 23 for details. CAPS: Investment Management Tuesday, August 22 8:30 a.m. to 4 p.m. Sponsored by Power Express See Page 23 for details. Industry Math Tuesday, August 22 8:30 a.m. to noon Program fee: $99 See Page 23 for details. CAPS: Improving Asset Performance Wednesday, August 23 8:30 a.m. to 4 p.m. Sponsored by Ameritex Movers See Page 23 for details. CAPS: Asset Evaluation Thursday, August 24 8:30 a.m. to 4 p.m. Sponsored by FSI Construction See Page 23 for details. CAPS: Talent Management Friday, August 25 8:30 a.m. to 1 p.m. Sponsored by Apartment List See Page 23 for details.

are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office www.haaonline.org

CAPS: Contemporary Issues in Multifamily Housing Friday, August 25 1 p.m. to 4 p.m. Sponsored by Texas Southwest Floors Inc. See Page 23 for details. APPLE: Marketing Session 2 â&#x20AC;&#x201C; The Wicked Witch is Dead: Becoming a Wizard with Online Reviews Tuesday, August 29 8:30 a.m. to noon Program fee: $50 per member Sponsored by Best Plumbing See Page 22 for details. Certified Pool Operator Course Wednesday and Thursday, August 30-31 8:30 a.m. to 5 p.m. Program fee: $299 Successful completion of this course will result in a five-year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as property managers so they are up-to-date regarding local codes and can reduce risk and liability. Although this course is presented in English, Spanish language text and exams are available upon request.

SEPTEMBER CAMT Interior & Exterior Maintenance and Repair Tuesday, September 12 9 a.m. to 5 p.m.

Program fee: program $795 per member; individual modules can be taken as stand-alone seminars at $165 each Sponsored by Ferguson Facility Supply Learn what you need to know to keep the interior and exterior of the buildings on your property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform make-ready activities, and gives them helpful checklists. CAMT Electrical Maintenance & Repair Wednesday, September 13 8:30 a.m. to 5 p.m. Program fee: program $795 per member; individual modules can be taken as stand-alone seminars at $165 each Sponsored by Texas Apartment Pool Services The Electrical Maintenance and Repair course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues. CAMT Plumbing Maintenance and Repair (2 days) Thursday, September 14 8:30 a.m. to 5:30 p.m. Program fee: program $795 per member; individual modules can be taken as stand-alone seminars at $165 each Sponsored by AAA Plumbers The Plumbing Maintenance and / See Education, Page 26

Building. Seating is limited. You must pre-register. For more information and to register, go online at www.haaonline.org. Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee. August 2017

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AUGUST S M T 1 6 7 8 13 14 15 20 21 22 27 28 29

Calendar HAA Education, Events and Meetings SCHEDULE

W 2 9 16 23 30

T 3 10 17 24 31

F 4 11 18 25

S 5 12 19 26

SEPTEMBER S M T W T 3 4 5 6 7 10 11 12 13 14 17 18 19 20 21 24 25 26 27 28

F 1 8 15 22 29

S 2 9 16 23 30

AUGUST 2

Advanced Microsoft Excel Wednesday, August 2 8:30 a.m. to noon

CAM Exam Wednesday, August 9 11:30 a.m.

New Supplier Member Orientation Wednesday, August 2 3 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new supplier members welcome. Contact Amanda at asherbondy@haaonline.org for details.

Resident Relations Committee A Wednesday, August 9 2 p.m.

HAA NEXT Krazy Karoke Night Thursday, August 17 6:30 p.m. Midtown Bar & Grill 415 West Gray 77019 Visit www.haaonline.org for details. Sponsored by Foundation Specialists

21-25

HAA PAC Luncheon Friday, August 25 11:30 a.m. to 1 p.m. Program fee: $30 per PAC member; $40 per non-PAC member Contact apatel@haaonline.org for registration and details. Sponsored by Redevelopment Services

Take 5 Business Exchange Thursday, August 10 8 a.m. to 11 a.m. Ayva Center 9371 Richmond Ave., 77063. See Page 57 or contact Susan at shinkley@haaonline.org for details.

Certified Apartment Portfolio Supervisor Program Monday, August 21-Friday, August 25 8:30 a.m. to 4 p.m. See Page 23 for details Sponsored by Ameritex Movers, Apartment List, DNM Contracting Inc.,, FSI Construction, Power Express and Texas Southwest Floors Inc.

Ambassador ONE Society Meeting Wednesday, August 2 4 p.m. to 5:30 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at asherbondy@haaonline.org for details.

4 It’s the Law Luncheon Friday, August 4 11:30 a.m. to 1 p.m. Visit www.haaonline.org to register.

8 APPLE: Core Session 5 – Latte Lessons: The Starbucks Experience with Sue Watson Tuesday, August 8 9 a.m. to noon See Page 22 for details. Sponsored by Brook Furniture Rental

15 Leasing 101 (Day and a half) Tuesday, August 15 8:30 a.m. to 4 p.m.

17 Blue Star Program Thursday, August 17 7:30 a.m. to 4 p.m. Braeswood Assembly of God 10611 Fondren, 77096. The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties. Register online at www.houstontx.gov/police/multi_fa mily. Contact Officer Clark at donna.clark@houstonpolice.org for questions. Sponsored by Ferguson Facility Supply and Presto Maintenance Supply

22 Industry Math Tuesday, August 22 8:30 a.m. to noon Chili Committee Meeting Tuesday, August 22 10 a.m. to 11:30 a.m. Committee members only. Contact Emily Bannwarth at ebannwarth@ haaonline.org for details.

24 Area Council: Clear Lake Thursday, August 24 11:30 a.m. to 1 p.m. Location: TBD Contact Lauren Turner at lturner@haaonline.org for details. Sponsored by Texas Eviction

29 APPLE: Marketing Session 2 – The Wicked Witch is Dead: Becoming a Wizard with Online Reviews with Mindy Price Tuesday, August 29 8:30 a.m. to noon Sponsored by Best Plumbing Katy Happy Hour for Managers Only Tuesday, August 29 4 p.m. to 6 p.m. Location: TBD Contact Lauren Turner at lturner@haaonline.org for details.

30-31 Certified Pool Operator Course (2 days) Wednesday, August 30 and Thursday, August 31 8:30 a.m. to 5 p.m.

Take a seat at the table to support your business and our industry Join the HAA Political Action Committee Luncheon on Friday, August 25 See above and www.haaonline.org for details. 20

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

SEPTEMBER 4

Offices Closed The HAA offices will be closed on Monday, September 4 in observance of Labor Day.

Richmond/Rosenberg Fair Housing Seminar Wednesday, September 13 8:30 a.m. to noon Location: TBD Join Howard Bookstaff for a refresher course in Fair Housing. Contact Lauren Turner at lturner@haaonline.org for details. Sponsored by Texas Apartment Pool Services

Leasing 101 (Day and a half) Tuesday, September 19 8:30 a.m. to 4 p.m.

APPLE: Marketing Session 3 – Mad Men Marketing Secrets Everyone Should Know with Julie Irvin Tuesday, September 26 8:30 a.m. to noon See Page 22 for details. Sponsored by Best Plumbing

CAMT Electrical Maintenance & Repair Wednesday, September 13 8:30 a.m. to 5 p.m. Sponsored by Texas Apartment Pool Services Resident Relations Committee B Wednesday, September 13 2 p.m.

Go-Getters Meeting Wednesday, September 20 3:30 p.m. to 5:30 p.m. Café Adobe 7620 Katy Fwy, 77024 Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting. Sponsored by AAA Plumbers and Impact Floors

CAMT Plumbing Maintenance and Repair (2 days) Thursday, September 14 8:30 a.m. to 5:30 p.m. Sponsored by AAA Plumbers

APPLE: Maintenance Session 2 – Looks Don’t Matter and Other Lies your Mama Told You with Katie Rigsby Thursday, September 21 8:30 a.m. to noon Sponsored by Hire Priority Staffing & Executive Search

6-8 Offices Closed The HAA offices will be closed from 3 p.m. Wednesday, September 6 through Friday, September 8 for HAA’s yearly Staff Planning event.

6 New Supplier Member Orientation Wednesday, September 6 3 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new supplier members welcome. Contact Amanda at asherbondy@haaonline.org for details. Ambassador ONE Society Meeting Wednesday, September 6 4 p.m. to 5:30 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at asherbondy@haaonline.org for details.

12 CAMT Interior & Exterior Maintenance and Repair Tuesday, September 12 9 a.m. to 5 p.m. Sponsored by Ferguson Facility Supply

The Woodlands Happy Hour for Managers Only Thursday, September 14 4 p.m. Casting all Conroe and The Woodlands area managers and assistant managers. Meet your industry peers, and take a break from the summer heat. Your first drink is on us. Contact Lauren Turner at lturner@haaonline.org for details.

Chili Committee Meeting Tuesday, September 19 10 a.m. to 11:30 a.m. Committee members only. Contact Emily Bannwarth at ebannwarth@ haaonline.org for details.

27 Board Meeting Wednesday, September 27 4:30 p.m. Sponsored by Brandt Electrical Services

29 ACES September Luncheon Friday, September 29 11:30 a.m. to 1:30 p.m. Sponsored by Guardian Construction and Texscape Services

Lake Jackson Happy Hour for Managers Only Thursday, September 21 4 p.m. Casting all Lake Jackson area managers and assistant managers. Meet your industry peers, and take a break from the summer heat. Your first drink is on us. Contact Lauren Turner at lturner@haaonline.org for details.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar. www.haaonline.org

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Here’s a taste of the next sessions:

Grow your career with the right ideas, the best advice and watch your future blossom –

Grab an APPLE!

APPLE: Marketing – Session 2 August 29 The Wicked Witch is Dead: Becoming a Wizard with Online Reviews With Mindy Price Ratings and reviews have been a wicked part of our industry for a while now. Operators are constantly looking for ways to truly understand and manage the spell they have put prospects and residents under. It is time to pull back the curtain and make traveling the yellow brick road for evaluating, managing and responding to ratings and reviews easier than ever before.

APPLE features some of the best nationally acclaimed speakers in the industry. Individual sessions are priced at only $50 each, a real steal for quality education.

APPLE: Maintenance – Session 2 September 21 Looks Don’t Matter and Other Lies Your Mama Told You with Katie Rigsby Groundskeepers, maintenance and the entire make-ready team are vital to the success (or failure) of a property and we have the stats to prove it! In this interactive session, we will look at the multiple roles of the support staff and the impressions they make with prospects and residents alike. Participants are given scenarios and encouraged to discuss where support staff can directly affect occupancy, resident retention and profitability.

APPLE is sponsored by

Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units. And there’s more sessions for 2017! Take a bite out of these education opportunities and enroll for 2017 today. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

Your Best Calculation: Industry Math A new curriculum authored by NAA, this half-day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?), to understanding averages and more, this is your chance to “go back to school” in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you’ll need to know to advance in your industry career.

Course Schedule: Registration begins at 8:30 a.m. Course – 9 a.m. to Noon Program Cost: $99

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Program Dates: August 22 October 31 To register and for more information, visit www.haaonline.org.

www.haaonline.org

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NOW IN AUGUST! New discount price! Still only five days of classes! All in one week: August 21 through 25 8:30 a.m. – Check-in and registration 9 a.m. to 4 p.m. – Program

Total Program Cost: $750! CAPS Courses: • Client Services and Stakeholder Relations • Investment Management • Improving Occupancy • Asset Evaluation and Preservation • Talent Management and Leadership • Contemporary Issues in Multifamily Housing

CAPS Instructor Mindy McCorkle: Mindy McCorkle has spent decades directing operations for several property management companies. She started Enhancement Talent Development, a training and coaching company, in 2013 where she presents learning experiences of all kinds to organizations and trade associations. She has more than 30 years of experience in management, sales, operations and leadership, but don’t let that fool you! She's refreshing and original and has a motivational presentation style. Folks frequently comment on Mindy’s approachability and authenticity, and view her as an inspiring leader and mentor. She has a long list of awards but is most proud of being named the National Apartment Association’s Designate of the Year in 2006, being inducted into the Greater Charlotte Apartment Association’s prestigious Education Hall of Fame in 2012 and being named the GCAA’s Instructor of the Year TWICE (2008 and 2016). She is a graduate of the National Apartment Association’s Advanced Instructor Training Program and has been facilitating learning experiences for almost two decades.

www.haaonline.org

Take advantage of this never before seen discount for CAPS and be part of NAA’s nationwide premiere offering of this all new curriculum.

CAPS off to a great career with an

all new NAA curriculum! Sponsored by: FSI Construction Inc. Apartment List Texas Southwest Floors Inc.

DNM Contracting Inc. Power Express Ameritex Movers Inc. For a more detailed synopsis of individual course content, please visit the education page of our website at www.haaonline.org. For more information on the CAPS designation, contact the HAA Education Department at 713-595-0319, email education@haaonline.org or see online at www.haaonline.org. Education Grants available: Contact Emily Hilton at ehilton@haaonline.org for details.

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On the Scene with the HAA NEXT NEXT “Icons and Legends” Breakfast Sponsored by 1 FSI Construction Inc. Friday, June 9 at the HAF Education Center NEXT held a special breakfast panel offering tips from legends of the multifamily industry. Thanks to our panel Suan Tinsley, DayRise Residential; Roger Camp, Camp Construction Services; David Hargrove, Asset Plus; Eileen Subinsky, Michael Stevens Interests; and Tony Whitaker, FSI Construction.

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next. 24

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Bill DinersteinMemorial T o u r n a m e n t Benefiting the Houston Apartment Association Political Action Committee

Monday, October 16, Riverbend Country Club, 1214 Dulles Ave, Sugar Land, TX 77478

Join us for the 38th annual HAA Golf Tournament. Prizes for: Closest To Pin • Longest Drive • Tournament prizes awarded for 1st, 2nd and 3rd place, net scores. Check-in opens at 8 a.m. with a breakfast buffet. Shotgun start at 9 a.m. with award reception to follow. Two owner/management and two suppliers per team. NEW! Tiger Drive One “Tiger Drive” may be purchased for $50 per team. The Tiger Drive may be used on Hole #12 and assumes that “Tiger” hit your first shot and allows teams to skip the tee box and proceed to the designated area where they will hit their second shot.

Registration fee includes golf fees, breakfast, beverages during play and reception. *Please note this event is open to sponsors and players only, no spectators. In the event of rain, your contribution will go to the HAA Political Action Committee. Contributions are not tax-deductible as charitable contributions under the Internal Revenue Code. Paid for by HAA Political Action Committee, Stacy Hunt, Treasurer.

Payment must be made by personal credit card Visa, MasterCard, American Express or Discover or personal check payable to HAA PAC. Payment must accompany registration. HAA is prohibited from accepting corporate contributions for PAC events. Name __________________________________________________________________________________________________ ____________ Company________________________________________________________________ Phone (____________)_________________________ MC____ Visa____ AmEx____ Discv_______ Credit Card #________________________________________________________________________ CC Security Code____________ Expiration Date__________ Name on Card______________________________________________________________ Number of players (two owner/management, two supplier) paid for___________ @ $180 each by October 9/$200 after October 9 = $_________ Add “Tiger Drive” for $50 $_________ = _____________ (total amount paid). Owner/Management Name____________________________________________Company_______________________________ Handicap___________ Owner/Management Name____________________________________________Company_______________________________ Handicap___________ Supplier Name________________________________________________Company___________________________________ Handicap___________ Supplier Name________________________________________________Company___________________________________ Handicap___________ Mail completed form and payment to: HAA PAC, 4810 Westway Park Blvd., Houston, Texas 77041. Credit card registrations may be emailed to haapac@haaonline.org or faxed to 281-582-1520; payment must accompany registration.

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Education, continued from Page 19 Repair course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings and valves; and fixtures and appliances Leasing 101 (Day and a half) Tuesday, September 19 8:30 a.m. to 4 p.m. Program fee: $65 by Sept. 19; $75 post Sept. 19 An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program with topics covered include: greeting and qualifying the customer; executing the lease contract; overcoming objections and closing techniques; an overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA. APPLE: Maintenance Session 2 – Looks Don’t Matter and Other Lies your Mama Told You Thursday, September 21

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8:30 a.m. to noon Program Fee: $50 per session Sponsored by Hire Priority Staffing & Executive Search See Page 22 for more details. IROC Breakfast Friday, September 22 7:30 a.m. to 10 a.m. Program fee: $25 per non-member Sponsored by Presto Maintenance Supply The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you. Whether you're a brand-new apartment community owner, or have been a part of the industry for many years, we encourage you to network within your fellow independent owners. APPLE: Marketing Session 3 – Mad Men Marketing Secrets Everyone Should Know Tuesday, September 26

8:30 a.m. to noon Program Fee $50 per session Sponsored by Best Plumbing From signage, internet, print and outreach marketing – learn the ad agency secrets on how to get it done for less and done right. See Page 22 for more details. ACES September Luncheon Friday, September 29 11:30 a.m. to 1:30 p.m. Program fee: $55 per member Sponsored by Guardian Construction and Texscape Services Please note that this program is open only to executives in property management (owners, presidents, regionals, supervisors, marketing/ training directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the supervisor level or above.

No credit card or HAA login? No problem! We do not accept registrations over the phone. However, if you do not have access to a credit card, just use our “Express Registration” page (no login required) at www.haaonline.org/expressregistration. This simple form generates an email to us with your registration request. This is a binding transaction, and all cancellation policies still apply. NOTE: For your own individual HAA login ID and password, please email us at webreg@haaonline.org.

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Law, continued from Page 12 Texas Finance Code to Section 604A.0021 of the Texas Business & Commerce Code (SB 560, effective date Sept. 1, 2017) • Changes to Law: The law pertaining to credit surcharges is modified to take away the exclusive jurisdiction of enforcing the law from the Consumer Credit Commissioner. Section 604A.0021 relating to the imposition of credit card surcharges is now subject to enforcement by the Attorney General. The Office of Consumer Credit Commissioner (OCCC) will not be investigating complaints regarding credit card surcharges as of September 1, 2017. • Comment. We have previously written articles regarding interpretations from the OCCC regarding the imposition of a surcharge for the use of credit cards by residents. As of the effective date of this new law, the attorney general, rather than the OCCC, will be enforcing the law. Whether this will be beneficial to the apartment industry will depend upon the facts of the particular case at hand and interpretations from the attorney general’s office. It also is interesting to note that the credit card surcharge prohibition is currently the subject of both federal and state court cases questioning the enforceability of the prohibition. Keep abreast of future attorney general opinions and court rulings with respect to this issue. Many of the bills that could have affected our industry died during the session. However, there were some significant changes that can’t be ignored. Of course, these new laws are subject to interpretation by the courts and various governmental agencies. Some could also be subject to additional regulation. As always, keep informed of these interpretations and rules.

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On the Road with HAA Conroe Area Council Meeting Tuesday, June 27 at Harperâ&#x20AC;&#x2122;s Retreat Guest speakers were Judge Trey Spikes and Howard Bookstaff. Judge Spikes had a lot of great information to present to the area managers and discussed some common issues he is seeing in his courtroom. Thank you to Harperâ&#x20AC;&#x2122;s Retreat Manager Whitney Moore and her staff for hosting us at her property.

HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact strategic growth manager Lauren Turner at lturner@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host Area Council meetings. Contact lturner@haaonline.org. 28

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On the Scene with HAA/HAF Take Me Out to the Sponsorship Auction Tuesday, June 27 at the HAF Education Center Our generous supplier members hit it out of the park for HAA/HAF’s June auction, raising a record-breaking $176,025 for HAA’s education and membership offerings. Events in the lineup included the Dinerstein Golf Tournament, Annual Business Meeting, Chili Fest and many educational seminars and courses. A big thanks to our auctioneers Mack Armstrong, Greystar; Mike Koch, Camp Construction Services; and pinch hitting for NEXT, David Lindley, FSI Construction. Interested in becoming a sponsor? HAA will have another auction in January. Visit the HAA website at www.haaonline.org/sponsor for more information.

Thank you to our generous supplier sponsors: Camp Construction Services Impact Floors Guardian Construction Texscape Services FSI Construction/Foundation Specialists Crestmark Construction Century A/C Supply Redi Carpet Sales of Houston Ltd. SentriForce TPI Construction & Painting Inc. Ameritex Movers Inc. Best Plumbing LLC AAA Plumbers Gemstar Construction Development Inc. Redevelopment Services Brandt Electrical Services Inc. The Liberty Group CORT Furniture Rental Texas Eviction LLC Apartments.com Poolsure Presto Maintenance Supply Foundation Specialists Rasa Floors DNM Contracting Inc. Earthworks, Inc Blackmon Mooring Power Express Texas Apartment Pool Services

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Ferguson Facility Supply ApartmentData.com HD Supply Maintenance Supply Headquarters Texas Southwest Floors Inc. Brook Furniture Rental Inc. Brookway Horticultural Services Secure Insurance Valet Living Greentech Roofing Respage Apartment List Orkin Pest Control Inc. Pavecon Ltd. PPG Paints Sunny Rock International LLC Craven Carpet Hoffer Furniture Rental & Sales Lane Law Firm Chadwell Supply Richmond & Associates Landscaping WeDoTrash Wilmar Industries Inc. Alfred's Construction & Renovation CoreLogic Rental Property Solutions Trend Brand Solutions All About Doody Pet Soutions LLC

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On the Scene with HAA/HAF Take Me Out to the Sponsorship Auction

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On the Scene Photos by HIEBERT PHOTOGRAPHY 2017 Honors Awards Thursday, June 15 at the Hilton Americas Sponsored by 10 Ameritex Movers, 11 Crestmark Construction Services, 12 The Liberty Group and 13 TPI Construction & Painting Red Carpet sponsored by 14 AAA Plumbers More than 1,200 attendees honored the best of the year in multifamily for 2017. Want to see more? All the photos from the event are available on the HAA website at www.haaonline.org. Click the â&#x20AC;&#x153;Photos by Partnersâ&#x20AC;? link at the bottom left of the homepage.

1. Leasing Consultant of the Year Bibiana Moreno 2. Maintenance Technician Roberto Espinosa 3. Assistant Manager Maria Alam 4. On-Site Manager, 1-150 Units, Erika Pierce 5. On-Site Manager, 151-349 Units, Nancy Gilman 6. On-Site Manager, 350 or More Units, Angie Barajas 7. Maintenance Supervisor, Single Property, Nick Gomez 8. Maintenance Supervisor, Multiple Properties, David Aleman 9. Administrative Support Professional Kendra Lyon

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13 12

10. Property Awards Sponsor Ameritex Movers 11. Individual Awards Sponsor Crestmark Construction Services 12. Individual Awards Sponsor The Liberty Group 13. Property Awards Sponsor TPI Construction & Painting 14. Red Carpet Sponsor AAA Plumbers 15. Cornerstone Award winner 2929 Weslayan, PM Realty Group 16. The Grove on Gladstell, Celtic Realty Advisors 17. Cornerstone Award winner The Rice, Greystar 18. Palms at Chimney Rock, Rockstar Capital Management

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On the Scene Photos by HIEBERT PHOTOGRAPHY 2017 Honors Awards 1

1. Cambell Grove, Star Pacific/Relik Realty 2. Go-Getter of the Year David Lindley 3. Marketing Training Director Sarah White 4. Portfolio Supervisor Kristin Settles 5. Independent Owner Felicia Lewin, ZCL Management 6. Park at Voss, Asset Plus/Barvin Group 7. Rising Star Supplier Doug Oehl 8. Owner/Management Executive Michelle Pawelek 9. Supplier Jacob Kunath 10. Elan Briar Forest, Greystar 11. Green Meadows, Rockstar Capital Management 12. The Enclave at Maryâ&#x20AC;&#x2122;s Creek, Pinnacle 13. Pointe at Steeplechase, Veritas Equity Management 14. Olympia at Willowick Park/The Townhomes at Willowick Park, Martin Fein Interests 15. Gables City Walk Waterford Square, Gables Residential 16. Cottages at South Acres, Hettig Management 17. Retreat at Westpark, Francis Property Management 18. 2121 Mid Lane, The Morgan Group 19. The Grand at La Centerra, Martin Fein Interests 20. Pearl Washington, The Morgan Group

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On the Scene Photos by HIEBERT PHOTOGRAPHY 2

2017 Honors Awards 1

1. Hanover Southhampton, The Hanover Company 2. Independent Rental Owner Professional graduates 3. Lafayette Plaza, William Henson/Allied Orion Group 4. National Apartment Leasing Professional graduates 5. Certified Apartment Portfolio Supervisor graduates 6. TAA Olin Steele nominee Tony Whitaker, FSI Construction Inc. 7. Certified Apartment Supplier graduates 8. HAA Leadership Lyceum graduates 9. Certified Apartment Manager graduates

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2017 Honors Award Individual Nominees and Winners Leasing Consultant Oscar Arriaga Relik Realty Campbell Grove Brittany Baker Asset Plus Park at Voss Elvia Bustos Veritas Equity Management Pointe at Steeplechase Fernando Galvan Greystar The Pines at Woodcreek Christina Infante Ascension Commercial Real Estate Westchase Grand Gloria Kelly Q10 Property Advisors Carriage Place/The Apex Lauren Levy The Morgan Group Pearl Washington Earl Mallett Alliance Residential Company Broadstone Shadow Creek Ranch Melony Malone Pinnacle Timberlakes at Atascocita Krystal Martinez Wood Residential Alta West End Selena Martinez Milestone Management Estates at Hollister Champions Park Bibiana Moreno Veritas Equity Management Windfern Pointe Alma Ramirez Asset Plus The Alora Rachel Sanchez Q10 Property Advisors Madison at Bear Creek Nigel Tzib Pinnacle The Mandolin Maintenance Technician Christian Escamilla Asset Plus Park at Voss Roberto Espinosa Greystar Memorial Rogelio Gonzalez Greystar Avana Sterling Ridge Mauricio Hernandez Pinnacle The Mandolin David Mendez Pinnacle The Mandolin Ignacio Vargas Greystar Kings Cove Deni Villalta Gables Residential Gables West Ave Oscar Yanez Greystar Ascent at CityCentre Assistant Manager Margaret Acheampong The Morgan Group Pearl Midtown Maria Alam Greystar Westend Sabina Alvarez-Giles Oak Leaf Management Camden Station Daniela Alvarado Mosaic Residential Las Villas

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Luis Argueta Greystar Augusta Meadows Shay Bihms Greystar Jefferson Heights Carla Breda Oak Leaf Management Woodland Hills Village Brooke Bridges The Morgan Group Pearl @ the Mix Alma Busa Ascension Commercial Real Estate Westchase Grand Elizabeth Candal Greystar Siena at Memorial Heights Cristina Cantu Oak Leaf Management Lake Houston Pines Jessica Case BH Management Northgate Oaks Kerry Cormier Abbey Residential Abbey at Briargrove Kim Dugas Asset Plus Sierra at Fall Creek Daisy Garcia Greystar Avana Sterling Ridge Mirisa Hercules Gables Residential Discovery at Shadow Creek Ranch Brandy Hodge Pinnacle Park Woodland Paige Long Realtex Management Horizon Meadows Darla McCall Asset Plus Park at Voss Patricia Ortega LumaCorp El Dorado View/Piper’s Cove John Owens Milestone Management The Gardens Sandy Perez Q10 Property Advisors The Grove at Pinemont Brenda Reyes Veritas Equity Management The Pointe at Steeplechase Evelyn Ramirez Milestone Management Richmond Green Andrea Robles Greystar Westmore at Bellaire Anna Rojas Mosaic Residential Westborough Crossing Cary Tallent The Morgan Group Pearl Washington Karina Valencia Asset Plus Chateaux Dupre Maria Vazquez Asset Plus Park at Voss Elsa Vega SMI Realty Sterling Bay Jael Veliz LEDIC Management Village Park Melissa Zuniga The Morgan Group Pearl Greenway

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On-Site Manager, 1-150 units Destiny Barraza Roscoe Properties Memorial Towers April Cockerham Realtex Management Horizon Meadows Diane Hernandez Dover Cove LLC Dover Place Tory Jenkins 3C Apartment Holdings LLC The Villas at the Palms Aubrenda Mandrell Capreze Equities Bayou Villa Aneitria Mayne Wood Residential Alta City West Erika Pierce Celtic Realty Advisors Grove at Gladstell Kristin Stubbs Mosaic Residential Woodstone Manor Amanda Walker Q10 Property Advisors Whispering Oaks Dawn Wells Mosaic Residential Madison Court On-Site Manager, 151-349 units Julie Arredondo Asset Plus Chateaux Dupre Roxanne Bacchus Greystar Ascent at CityCentre Brenda Becerra Veritas Equity Management The Pointe at Steeplechase Daniel Curiel Milestone Management Estates at Hollister Charlotte Cohoon Pinnacle Enclave at Mary’s Creek Linda Dominguez Asset Plus Country Club Place Luz Donovan The Morgan Group Three Thousand Sag Liz Dvorak Asset Plus Vanderbilt Cinthia El Hage Oak Leaf Management Woodland Hills Village Janine Ferrone Greystar The Pines at Woodcreek Tammie Garcia Greystar Upper Kirby Monica Garza-Pena Oak Leaf Management Park on Burke Rita Greif Pinnacle Lighthouse at Willowbrook Nancy Gilman Francis Property Management Estancia San Miguel Ronda Gonzalez SMI Realty Sterling Bay Cynthia Gregg The Hanover Company Hanover Southampton Kevin Hartman Greystar Siena at Memorial Heights Flor Jacinto Oak Leaf Management Camden Station

Nikki King Greystar Jefferson Heights Tracy Knapp Gables Residential Gables Metropolitan Uptown Tanya Larzabal Veritas Equity Management Legends of Memorial Alexis Layssard Frontier Realty Rainy Meadows Elaine Leeper Milestone Management Richmond Green Christi Lindauer The Morgan Group Pearl Washington Rachel Lopez Mosaic Residential Timberwalk Kennedy Lowery Greystar Crescent Northpoint Vilma Maldonado Cortland Management The Mason at Lakemont Graciela Ortiz Veritas Equity Management Windfern Pointe Deana Payne Wood Residential Alta Heights Nancy Rivera Oak Leaf Management Ranch at Rollingbrook Diann Salgado USR Group Cambridge Place Lisa Sherman Wood Residential Alta West End Sandy Simkin Greystar Avana Sterling Ridge Rebecca Slater Gables Residential Discovery at Shadow Creek Ranch Kelly Stephens Greystar Domain West Linda Stinson Mosaic Residential Eagles Landing Michele Swilley Greystar Stonewood Lindsay Torres Bell Partners Sky Hawk On-Site Manager, 350 units or more Angie Barajas Relik Realty Waterford Grove Brittney Dodd Internacional Realty Thornbury Theresa Hayes Bell Partners South Grand at Pecan Grove Gloria Haney The Morgan Group Pearl Midtown and Pearl @ the Mix Hortencia Morales Ascension Commerical Real Estate Westchase Preserve Kimberly Moss Greystar City West Mona Murdock Ascension Commerical Real Estate Westchase Grand

Maria Ramos Asset Plus The Alora Marissa Salcedo Mosaic Residential Las Villas Teela Shaw Greystar Kings Cove Javier Solis Asset Plus Parque View Nottingham Village Esther Torres LumaCorp El Dorado View/Piper’s Cove Anna Towns Asset Plus Park at Voss Isela Tejera LEDIC Realty Village Park Maintenance Supervisor Single Property Enrique Aguilera Relik Realty Campbell Grove Jose Amaro SMI Realty Sterling Bay Gerado Ayala Gables Residential Equinox Miguel Bran Greystar Montelago Jorge Castillo Mosaic Residential Timberwalk Francisco Farrera The Morgan Group Three Thousand Sage Juan Garza Mosaic Residential Baybrook Village Tomas Gonzalez Greystar Jefferson Heights Victor Gonzalez The Morgan Group Pearl Washington Gustavo Gomez Greystar Elan Heights Nick Gomez Gables Residential Citywalk Waterford Square Jason Greensage Milestone Management Silverado Angel Gutierrez The Hanover Company Hanover Rice Village Don Hendrix Tanglewood Property Management Fox Hall Carlos Hernandez Bell Partners Sky Hawk Tony Hernandez Greystar La Maison River Oaks David Hudson Greystar Kings Cove Carlos Ixchui Q10 Property Advisors Madison at Bear Creek Geraldo Lopez Asset Plus Aldeia West Leo Macedo Milestone Management Richmond Green Fernando Martinez Greystar Siena at Memorial Heights

Ernesto Mendoza Harbor Group Milano Angel Ortiz Q10 Property Advisors Jacinto Palms Oscar Panameno Pinnacle Villas at Coronado Jose Pena Greystar The Rice Roberto Ramirez Veritas Equity Management Legends of Memorial Jarlin Reyes Relik Realty Woods of Spring Grove/ Waterford Grove Eduardo Sanchez LEDIC Management Village Park Cody Smith Milestone Management Emerson Park Emsud Tabakovic Greystar San Paloma Carlos Trevino Gables Residential Gables Tanglewood Ariel Vasquez Greystar Retreat at Westchase Rosendo Vela Greystar Memorial Club Maintenance Supervisor Multiple Properties David Aleman Relik Realty Francisco Hernandez Veritas Equity Management Don Reitmeier Allied Orion Manuel Rivas Realtex Management Corporate Marketing/ Training Director Kiki Campbell Allied Orion Joe Melton The Morgan Group Melissa Hooper Parawest Management Yolanda Walters Mosaic Residential Sarah White Camden Administrative Support Chris Bell Greystar Sherry Born Mosaic Residential Gina Guajardo Relik Realty Becky Hodge Mosaic Residential Julie Hutchinson Abbey Residential Linda Lemon Allied Orion Kendra Lyon Camden Tina Nowocin Mosaic Residential Sandra Olivarez SMI Realty Portfolio Supervisor Jaqueline Aguirre Veritas Equity Management Ginger Bernstein Q10 Property Advisors Chad Christian PM Consulting Group www.haaonline.org

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Property Nominees and Winners Leah Drury SMI Realty Michelle Farmer FDI Property Management Margie Fielder The Morgan Group Manda Gifford Judwin Properties Karen Hefner Asset Plus Crystal Jackson Pinnacle Lori Lindley Greystar LaLisa Lucas Allied Orion Tom Loughridge Greystar Kathy Maxie Capstone Management Kristin Settles Relik Realty Loretta Wiley SMI Realty Independent Rental Owner Phillip Basarabescu Atlas Equity Management Felicia Lewin ZCL Management John Ridgway Celtic Realty Advisors Owner/Management Executive Brenda Choate Ascension Commercial Real Estate Stephanie Graves Q10 Property Advisors Beth Giles Barvin Group Diane Gilbert Asset Plus Bryan Head DayRise Residential Karen Nelsen Houston Housing Authority Robert Lopes Relik Realty Velissa Parmer Mosaic Residential Michelle Pawelek Greystar Debbie Sulzer Francis Property Management Kylie Schischka Star Pacific Starla Turnbo SMI Realty Supplier Shannon Bass Lee and Barrier Builders Howard Bookstaff Hoover Slovacek LLP Dixie Caldwell-Greer The Liberty Group Grant Crowell The Urban Foresters Jacob Kunath Century A/C Supply Angie Lavrack The Liberty Group Matt Mistica Bio-One Houston Debra Moore ApartmentData.com Juan Pastrana LaSalle Landscaping Mindy Price J Turner Research Rising Star Supplier Doug Oehl Power Express

Less than 100 Units Bellestone Villas Apartments, Atlas Equity Management Dover Place Apartments, Dover Cove LLC The Grove on Gladstell, Celtic Realty Advisors Queens Lane Apartments, MPM Management 100-150 Units Fairway Square Apartments, Tapyba Management La Maison at Lake Cove, Relik Realty Palms at Chimney Rock, Rockstar Capital Management Whispering Oaks Apartments, Q10 Property Advisors Woods of Spring Grove, Relik Realty 151-300 Units, Built Before 1980 Campbell Grove, Star Pacific/Relik Realty Carriage Place Apartments, Q10 Property Advisors Terracita Apartments, Linebacker Equity Management More than 300 Units, Built Before 1980 Ashford Santa Cruz, Ash Kumar/Ashford Communities Park at Voss, Asset Plus/Barvin Group Providence at Memorial, Karya Property Management 151-300 Units, Built 1980-1989 Cashel Springs, Pinnacle Green Meadows, Rockstar Capital Management Piperâ&#x20AC;&#x2122;s Cove, LumaCorp Inc. More than 300 Units, Built 1980-1989 Hidden Lake, Milestone Management Pointe at Steeplechase, Veritas Equity Management Westchase Creek Apartments, Harbor Group Management 151-300 Units, Built 1990-1999 The Belmont, Martin Fein Interests The Enclave at Maryâ&#x20AC;&#x2122;s Creek, Pinnacle Phoenician, Lincoln Property Company More than 300 Units, Built 1990-1999 Gables CityWalk Waterford Square, Gables Residential The Mandolin, Pinnacle Milano Apartments, Harbor Group Management Cornerstone 2929 Weslayan, PM Realty Group The Rice, Greystar

151-300 Units, Garden, Built 2000-2015 Camden Grand Harbor, Camden Lancaster Apartments, DayRise Residential Retreat at Westpark, Francis Property Management Stoneleigh Apartments, Harbor Group Management More than 300 Units, Garden, Built 2000-2015 Camden Yorktown, Camden Elan Briar Forest, Greystar 151-300 Units, Mid-Rise, Built 2000-2015 Astor Tanglewood, Mill Creek Residential Trust Camden Travis Street, Camden The Grand at LaCenterra, Martin Fein Interests More than 300 Units, Mid-Rise, Built 20002015 2121 Mid Lane, The Morgan Group The Millennium Six Pines, The Dinerstein Companies Pearl Greenway, The Morgan Group The Rice, Greystar 3333 Weslayan, The Morgan Group High-Rise, Built 20002015 Gables River Oaks, Gables Residential Gables West Ave, Gables Residential Olympia at Willowick Park/The Townhomes at Willowick Park, Martin Fein Interests 2929 Weslayan, PM Realty Group 2016 New Development, Garden Cottages at South Acres, Hettig Management Plantation Park, Capstone Real Estate Services 2016 New Development, Mid-Rise Pearl @ the Mix, The Morgan Group Pearl Washington, The Morgan Group Pearl Woodlake, The Morgan Group 2016 New Development, High-Rise Elan Heights, Greystar Hanover Southampton, The Hanover Company Pearl CityCentre, The Morgan Group Pearl Residences at CityCentre, The Morgan Group Senior Living Huntington at Missouri City, Capstone Real Estate Services Lafayette Plaza, William Henson/Allied Orion Group Villages of Towne Lake, Pinnacle

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MORGAN TAYLOR, HAA Staff

Make It Personal ABODE sits down with HAA’s 2017 Managers and Assistant Manager of the Year in a roundtable discussion.

Photo, from left: Assistant Manager of the Year Maria Alam of Greystar On-Site Manager of the Year, 350 units or more, Angie Barajas of Relik Realty On-Site Manager of the Year, 1-150 units, Erika Pierce of Celtic Realty On-Site Manager of the Year, 151-349 units, Nancy Gilman of Francis Property Management

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BODE invited our managers and assistant manager of the year to join in a conversation about the multifamily business, from how they started their careers to how they motivate their teams and more. How many years have you each been in the industry and how did you all get your start? Nancy Gilman: It just happened by accident. I had only been out of high school for a very short time, and a friend of my sister out of the blue asked if I wanted to be a leasing agent. That was over 30 years ago. Angie Barajas: I’ve been in the industry seven

years now. I was a photographer at Sears and I was taking pictures of a family. They ended up buying our biggest package, and the mother was a portfolio supervisor and asked me to come in for an interview. I went and I got hired as a leasing agent. It was very exciting, from a photographer at Sears going to a leasing agent, completely different careers. Maria Alam: I’ve been in the business for about seven years. I had just graduated high school, it was my first year in college and I was working at Kroger. My brother’s friend, who was a leasing agent, was looking to hire someone. I just got off a shift and I didn’t really know what to wear, so I ended up showing up wearing a dress with a pair www.haaonline.org

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of tights on, which wasn’t the most professional. I was pretty sure I wasn’t getting the job. My boss did mention he noticed what I was wearing, but he said my personality spoke more than my outfit. Erika Pierce: My really good friend, Kim Baxter, was a leasing agent for a property in San Antonio. She was on vacation when she called me to tell me her property would pay me to fill apartments while she was away. When she came home, I was telling her how much I loved it and she told me “You know, I have to tell you, my manager hated you. She said you were horrible, she said you were the worst person she’s ever worked with.” I took it so personal. I don’t like to fail, I don’t like not being the best or doing the best, so I intentionally sought out jobs within the industry because I wanted to know I could do it. I’ve now been in the industry for 30 years. What challenges did you face early on in your career? How did you overcome those challenges? Nancy: I was really young and knew nothing, but I loved the industry and I wanted to be a sponge. I just worked hard, asked questions and was involved. I stayed late to learn, as long as someone was willing to stay too and show me. Angie: Well, I’ve never worked at an A Class property, so there have always been challenges, every day. Either the property was nothing but gang-infested or drugs-infested. Every day was a fight to make sure people were living as safe and as comfortable as possible. The majority of the time I would stay late and call HPD whenever I saw anything out of the normal. You can’t do anything behind a desk, you have to be on property, walking it day-by-day with the residents. When we took over Woods of Spring Grove, we had at least 60 evictions. Maria: I was at a 565-unit, C Class property built in the ‘50s when I first started in the industry, and I had no idea what I was doing. It was challenging. There were days when I didn’t get home until 9 p.m. I was a leasing agent, but I was doing a lot of the work as an assistant, too. I was dealing with people’s roofs falling in, leaks and there was a time when the whole building didn’t have electricity for two days. I was camping out in the office and people were banging on the door – it was crazy. I was also 19 at the time, so I never got taken seriously, but I wanted to keep going further. Erika: I think the biggest challenge for me was the sadness, such as the writs on single mothers. I love that I have not become fully uncompassionate, but I have become a little bit more callused. Trying to maintain humanity, but enforcing that our community isn’t a rent-free environment is still the biggest challenge. www.haaonline.org

Mentorship is big in this industry. Who was or has been a mentor to you in your career? Whether being a mentor or a mentee, what does mentorship mean to you and how has it impacted your life? Nancy: For me, I’ve experienced both. What makes me the happiest is hiring somebody and watching them grow and progress to the next level. Watching someone do everything they possibly can to have a career for themselves and for their family makes me the happiest. On the other side of it, my supervisor Michelle Woodard and our Vice President Debbie Sulzer, they’re just amazing people. They lead by example, and I still learn from them. That’s really helpful to continue to have people to look up to. Angie: Being a mentor and having a mentor are very important in your life. When I started I had to learn everything on my own. I didn’t have a mentor until Robert Lopes. He really believed in me and did everything possible. He told me he saw a lot of potential and greatness in me. I was with a company for four years before I dropped everything and started working for Robert. We started with 50 units, and now we have seven properties. He makes me want to help my peers and employees and make sure they grow. My goal is to have my assistant become the manager so that I can give that belief that Robert gave to me. I want them to understand it’s important to become a mentor when someone else mentors you. Maria: My current boss, Karah Carrillo she’s been a great mentor to me. I’ve had many other great mentors and managers who I’ve learned from, but Kara has taught me a lot in the year and a half I’ve spent working with her. When I first started, Kara came in and asked me what my goals were. She made goals for me as well and held me accountable. With her being a mentor to me, I was able to train leasing agents, who went on to become assistant managers. I’m now a peer coach within my company and a lead2lease trainer. I enjoy being able to take what I’ve learned and contribute to my company. Erika: There are two people who have truly had an impact on me personally and in my career. Malcolm Richey, who is not with us anymore, taught me how to understand numbers and financials. John Ridgeway – just his belief in my abilities. He’s much more analytical than I am and he’s taught me how to change my thought process to be able to peel back the layers and see where the issue stems from to come up with the best solution. I can definitely say those two have brought so much to me in my personal life, too. I see John as a successful owner and as a leader, but he’s also a great family-man who gives back to his community. Watching him and seeing the fulfillment he has

found in giving back to the community has inspired me and my husband to do more in the community too. It’s such a good feeling. We went to Jamaica for vacation and on one of the days, we ended up visiting a local school to spend time with the children and donate. I didn’t need to go snorkeling, it doesn’t make me feel as good as visiting with the school and, not just giving them a monetary donation, but also a smile and meeting the children and listening to them sing for us. I’ve learned more about serving the community because of John. What is the most important element of a successful team? Nancy: Communication, teamwork and having a common goal. Communication is so important to create continual customer service. Communication amongst the office and the maintenance staff is so important. Including the outside staff in meetings so that they know all the good stuff that you’re doing as far as occupancy or the struggles you might be having. Just having them included too, so that everybody feels a part of the group. Angie: I agree, it’s all about teamwork and communication. I always tell my team when we’re having a big meeting how amazing they’re doing, of each one of them, because the motivation is what counts. The maintenance guys, without them we couldn’t do our jobs and viceversa. We all work together, it’s a full circle. If one falls, we all fall. Maria: Being a team. Your team is like your second family. You are with your team more than you’re with your family. So, communicating and working together. Like Angie was saying: If one falls, everyone falls. If you’re a team and you have a goal set together, you’re going to make it. And if not, you aren’t going to be as successful. Where I am today, I had a team behind me who brought me here, it wasn’t just me. Erika: I believe it’s communication – it’s really the key to any successful relationship, your relationship with your children, your husband or wife, your teammates, and if you don’t convey your expectation you’re opening the door to be let down and disappointed. If you convey the expectation, everyone can work together on finding the path to get to the desired result. In order to do that, you have to communicate. Each of you were able to achieve great success with your property or properties in a soft market, how were you able to do that? Was there one thing in particular that you did to set your property/ properties apart? Nancy: A combination of things, not any one in particular. The customer service aspect is so August 2017

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Sarah White Corporate Marketing/Training Director of the Year Camden How did you get your start in the multifamily industry? And how long have you been in the business? In 2013, I was a brand manager in the hospitality industry. I loved the art of capturing new guests, keeping the current ones happy and cultivating the perfect environment for celebrations and memories. When I was approached about a marketing position for Camden, I couldn’t believe my luck. Four years later, I still love what I do. Tell me about the research you conducted that led to savings of more than $200,000 for Camden’s Houston communities? How were you able to accomplish that? In 2014 our retention was trending down and our resident relations spend was largely over budget. At the time, we were hosting monthly, sometimes weekly, events. I surveyed all of our residents to learn how much they valued the events and requested suggestions for improvement. We learned so much! Based on our resident’s feedback, Camden completely revamped our offerings. After the relaunch, our savings were over $200,000, and resident attendance doubled (even tripled at some communities) because we were spending the right money in the right ways. You’ve won awards for your video-marketing capabilities. Why is video marketing in today’s day and age important to develop and execute? Yes, our community videos have won three Crystal Awards for Video Marketing and Advertising from the American Marketing Association as well as Best Property Marketing Video. Such an honor! The majority of renters start their apartment search online, and with the extraordinary competition in Houston – and all of the overwhelming advertising that comes with it – a video makes their choice easy. It’s all about differentiating yourself from the competition and selling the value. Videos give a great overview of the apartment community and surrounding neighborhood; while photography and virtual tours are perfect for showcasing units and amenities, videos are more likely to be shared among friends and social sites, expanding their reach exponentially. What does a typical day look like for you? It starts with putting my ear to the ground. What are our customers saying? How do our numbers look? Where should we focus to make the biggest impact? Then I draft up a game plan and pitch it to my incredible leadership team. Once we’re all on the same page, it’s my job to communicate goals and objectives, support execution and generate results. Every day is different, but the foundation is the same – we work as one team with one vision, and work hard while having fun! What role has HAA played in your career? Being new to the apartment industry, I had a huge learning curve and zero contacts. I started attending events and met so many movers and shakers! They showed me the ropes, helped me build my network and have ended up becoming dear friends. I love all the education and resources HAA provides – everything you need to be successful is right at your fingertips. What advice would you give to a young professional just starting out in this industry? There are opportunities all around you – don’t wait for someone else to point them out or hand them to you – take the initiative, do the work and stay humble. Sometimes it may feel like your efforts go unnoticed, but don’t get caught up in titles, the spotlight or temporary accolades. If you’re doing the right thing with the right attitude, the sky’s the limit in the multifamily industry.

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huge and getting that resident to say those nice things, hopefully online, is huge. Residents these days, they read reviews. We get so many prospective residents in the door who say, “I’m here because of your reviews,” or they might say they won’t look anywhere else because of our reviews. It’s the entire group that I work with, all the way up to the supervisors and owner. People say nice things all the time and it’s nice to hear, but getting it in writing for the entire world to see is even better. I think that is a really huge part of our market, the way people buy. Do you think it was your customer service that inspired your residents to write those reviews? Nancy: Definitely. A lot of customer service is simple. For example, knowing who a resident is when they come in for that package without having to ask them. We try to remember people’s names and relate to them. Another thing that we really like to do: Sometimes, people in conversation mention they either got engaged or their pet passed away or they got a promotion, and we’ll get them a card and get the whole staff to sign it. And we’ll send gift baskets to people if they’re sick or have had a death or a surgery. I love to send gift baskets to people to brighten their day. Even when it’s just a card that only costs about a dollar, people will call me and say that meant so much to them. Our residents know we are listening and it’s a huge part of the customer service we serve. Our maintenance team is amazing, Jose our maintenance supervisor is incredible. We take good care of the community as far as keeping it as new looking as possible by cleaning, painting and power washing. So, again, it’s a combination of a bunch of things. Angie: For me, it’s resident retention. We have Fit Casa, an event service, that does our events and they’re actually really great. They come out and set everything up and provide everything we need for any event. Getting the family together helps a lot. I even knock on doors to get residents down to the party (laughs). I think that plays a big role. Plus, it was our maintenance. Our maintenance is quick to respond to work orders and they’re always walking the property. They have a good relationship with the residents and that combined with us doing our part as well – people talk and we’re going to do great. Maria: I believe that we sell ourselves to residents. We try to go out of our way – I had somebody lease an apartment just because I opened the door for them. It’s really all about the way you make somebody feel. We do all of our resident events, we do our own marketing and we handcraft them. We put our personal touch into our property. I see that goes a long way, because when you go out of your way to make someone www.haaonline.org

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Bibana Moreno, NALP Leasing Consultant of the Year Veritas Equity Management How did you get your start in the industry? I started in the industry thanks to a friend of mine who had been working in apartment communities for over 10 years. She contacted me when she learned that there was an open leasing position at the Windfern Pointe Apartments, where she manages now. What do you enjoy most about your job? What I enjoy the most is helping people find their new home and letting them know how many great amenities our property has to offer. How were you able to achieve 100 percent occupancy for four months out of the year? By providing excellent customer service to our residents, they felt motivated to refer their friends, coworkers and relatives to become part of our awesome community. Resident referrals have become one of our primary source of new residents. John Boriack said you have quickly grown into one of the company’s most successful leasing agents. What has contributed to your quick development? What has most contributed to my development are my leaders who have invested their time and money in continuing my education and encourage me every day. Also to my great manager and trainer Grace Ortiz who has taught me everything I know. How do you find the time to take the children of your property to visit the neighboring nursing homes? Why is doing this important to you? We do it with the help of our leaders who are really flexible with us. They give us permission to close the office, and also Ms. Arely who is in charge of Windfern’s “Kids Club,” she gets the children ready for the visit and we coordinate the date for the activities with Woodwind Lakes Health and Rehabilitation Center. It is very important to me because we love to give back to our community, and getting our children involved plays a very important role in our company. What role has HAA played in your career thus far? HAA has played a very important role in my career, with their help I achieved my NALP credential. Attending the APPLE courses has helped a lot in my development in the industry. Who or what motivates you each day? One of my motivations to continue to do what I do every day is knowing that I can impact the lives of our residents as well as my coworkers in a very positive way, such as listening to their concerns and to solve any situation to the best of my ability. What are your future goals in this industry? My next goal in the industry is to get my CAM credential. Who are your mentors and what have you learned from him or her? My mentors are John, Jackie and Grace. What I have learned from them is their great leadership skills and values that have inspired me to excel in my performance, not only as a professional, but also as an individual.

feel welcomed, they’re most likely going to come back to you. Erika: The other ladies touched on it. It’s that personal experience we create for our residents that is so imperative to the longevity of the relationship. A lot of the events that we do cater to more of the children of our community. Mother’s Day for example, we had the children do a single flower pot with a popsicle stick and a handprint of the kids with a little poem on the front. I think the parents are happy seeing that their children are happy. Kiddos will come in with their report card and ask if they can grab something from the “wow fridge.” We’ve got an amazing team. I really think your team is the wind beneath your wings and without a strong team you can’t fly and be successful. It has to be a whole, united effort. With the residents, it starts from the time you meet them through the entire longevity or tenure with your community. You have to make it a personable, one-on-one experience. Know who they are, know what their needs are and just meet and greet with a smile. You have the ability to change their day. What is the “wow fridge?” Erika: Every shelf, nook, cranny and crevice is filled with Jell-O, ice creams, popsicles, candy bars, sodas, chips. So, when a kid does something really good, they get to take something from the wow fridge. The owner came over and asked why we call it a wow fridge and when he opened it, he said “Oh wow.” That’s it. What enabled you all to reach your current level in your professional career? Nancy: When I started my career, there were people who saw something in me and encouraged me. Also, the drive to be better, and do something I can be proud of and have a career for myself. And I think, mom and dad. Growing up watching them, how they are. Angie: That would probably go back to my mentor, Robert. He is very competitive and so am I, so every property we took over, we worked side-byside. Any time he did something he would challenge me to do it too. I’d always say, “Man I can do it better.” Today, he tells me, “You are a better manager than I ever was,” and that made me proud. I did it, that’s all I wanted. Maria: When I first started, it was a time when I was going through something personal with my daughter. Basically, I was told someone didn’t believe I could succeed and I really took it to the heart. I’ve always been told to never take things personal in this business and this is one thing I did take personal, but it only helped me because I didn’t take it in a negative way, I took it in a positive / See Managers, Page 56

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MORGAN TAYLOR, HAA Staff

Team Effort

Learn more about 2017 Portfolio Supervisor of the Year Kristin Settles, Relik Realty.

BODE sat down to talk with HAA’s 2017 Portfolio Supervisor of the Year Kristin Settles of Relik Realty to talk about her career and life in the apartment industry.

on that list with mine, knowing what these people have accomplished in the industry, I never thought I’d win. It blew me away, which makes it such an honor, because I was in this category with some phenomenal people.

succeed. Within a year I was a property manager at a small property in League City, and about a year and a half ago I was promoted to regional manager. I’ve now been in the industry for six years.

So first off, congrats on winning portfolio supervisor of the year! Were you surprised when you heard your name? Absolutely. I’m still shocked. When I looked at the program and saw all the names that were

Relik Realty overall went home with a lot of awards that night. What does it feel like being part of a team of this caliber? We had four! Last year, we won two HAA awards and one NAA award, which was fantastic. So, for this year to be Relik Realty’s third year in operation and to walk away with four awards, I think it’s just a true testament to the leaders of the company. Robert Lopes and Karen Riley, they are phenomenal people and they are huge players in this industry. This is a really exciting time for Relik.

You were instrumental in bringing Waterford Grove from 79 percent to 97 percent occupancy. How were you both able achieve that? Angie Barajas, who is also an Honors winner for Manger of the Year – that was a huge accomplishment for her as well. This property is huge and there were issues from the beginning. Between all of us, there were a lot of nights we didn’t go home before 10 p.m., because we wanted to see what the lights looked like at night and we wanted to find out what the issues were. We are also all very active with our teams. Robert and Karen, who are owners of Relik, you will see them all the time. That, a lot of encouraging, some great marketing ideas, hiring new people in the office, responding to workorders, letting residents know if they had issues in the past that we’re going to make it better for them, and the team – it’s all attributed to the team. I just like to think I facilitate teams, they are the hard-workers.

How many years have you been in the multifamily industry? How did you get your start? I was a nosey resident at an apartment community where a new management company just took over. Robert was the assistant manager at the time, and I was without a job and going to school full-time, so I was always around. I constantly saw Robert here and there, so I walked up to him one day and told him if he ever needed anything, because again, nosey resident, I could help him out. The next thing I knew, I was in an office with Karen and Marcy Holmes interviewing for the position. When Marcy asked me if I had any experience, I told her absolutely not, but that if she gave me the opportunity I will

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How were you able to manage four properties that were all under rehab, on top of two other properties? There were a lot of late nights. This job is seven days a week, 365 days a year, and you’re never going to get it all done in eight hours, five days a week. So, there is a lot of sacrifice. Golly, the rehabs (laughs) – we have a fantastic team in place. David Aleman, he is also an award winner, he is our regional maintenance supervisor and he also does the majority of the rehabs. Him and I would meet almost every single day and tag-team. It’s really all about having all the right team members in all the right places, because there’s no way I could do it myself. Tell me about the program you started at Relik Realty. What we’re doing in Spring

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Branch is similar to a community center. We were lucky to have a great space that holds a lot of people at Waterford Grove. Right now, it’s a dedicated space with donated-books that children of the property can enjoy. Often, teachers will come in to volunteer to read to the kids of our property. We are soon taking it a step beyond that. We want to hold free taekwondo classes, resume writing classes or even nutrition classes. Because we have four properties in Spring Branch, the space at Waterford is open to residents at all properties. Everyone has wristbands to identify them on property. All of your nominators describe you as a true team player. Is this a skill you always had or has working in this industry developed it? Both. In my personal life, I’ll always help somebody if they need it – always. In this industry, I’ve had the pleasure of working with people who also don’t say no. I remember when we took over Campbell Grove and we needed to replace about 185 windows. One Saturday morning, four mainte-

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nance techs, Robert and I got to the property at 7 a.m. We brought tacos, sodas, Gatorades and this and that, and we spent that whole day putting up windows. I may not be the best window installer, but I’m a good encourager.

involvement with HAA and these fantastic people I’ve met along the way who have inspired me to get to their levels.

Why is it important to you to be a handson, supportive leader? It’s one thing to tell someone to do it, it’s another thing to show somebody how to do it. It’s been my experience that people have a tendency to learn better when they’re learning hands-on.

What do you love the most about property management? It’s sort of like police work in that every day is different. There is no day that is the same. And, I don’t care what anyone says, there is always some level of drama that we all kind of live for. The best part about property management is that there is no possible way to be bored, there is so much to do.

How has HAA been beneficial to your career, development and success? In the beginning of my career, HAA was so pushed because Robert is so involved with the association and he would bring us along to all these events. After going to a few, I met all of these fantastic people and I started to make some really great, lifelong friends all the while you’re giving back to the industry you work in. I attribute where I am now, aside from Robert hiring me as the nosey resident, to my

What advice can you give to someone who just started in this industry and might be feeling a little discouraged? Get involved. There are so many people in the association from different walks of life and in different positons. Everyone is so welcoming and so quick to share their own experience. I am absolutely convinced that the only way you can move up and move around in this industry is by being involved.

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Mentors Matter

Meet HAA’s 2017 Owner/Management Executive of the Year Michelle Pawelek, Greystar.

ichelle Pawelek, Greystar, is an active volunteer, mentor, the association’s current vice president and our incoming president for 2018. We asked our Owner/Management Executive of the Year a few questions about her career and HAA involvement. Can you tell us about your career with Greystar? I started as a regional property manager in 2007 and worked hard, taking care of clients, mentoring people, building teams and being a team player. All of my efforts were recognized and I was promoted first to senior regional property manager, then to director and now senior director. I have several areas of responsibility in addition to my current portfolio of seven regional property managers and approximately 10,000 units. You are big on mentoring others, including rewriting the Greystar Rising Star Manager program and have contributed to the promotion of 11 regional managers. What does

this program offer and what role have you played in its success? The program was created by Jackie Rhone and the concept was to offer personalized mentorship to Greystar’s more senior managers. Rebecca Shirley and I led it for several years, expounding on Jackie’s idea, we further developed it into a four-module program. The program was intended to offer a regional manager’s perspective on topics such as risk management, the physical asset, marketing and so on. After teaching the program for six years it needed an update and I was looking for a way to re-energize my passion for it as well. So the 2017 version is very different from the past program and includes topics such as city office overview of operations, what a “pitch” looks like when we present to prospective clients, a different version of risk management and a day spent on leadership. The groups are limited so we keep true to our original concept, personalized mentorship. Being involved in the Rising Star program has given me the opportunity to get to know many of our on-site managers much better. It helps to identify people’s strengths, goals and contributes to their personal career growth, including many of the regional managers who have been promoted from within. How do you go about helping staff grow with Greystar? Growing your most valuable asset, your associates, is our duty as leaders. Mentoring comes in many forms and I believe that always giving the “why” behind the directive is paramount to learning. Working side by side with your team members on difficult tasks is a great way to enhance their skills. I think it’s important to lead by example, this means “walk the walk,” whether it’s the way you dress, how you handle a difficult situation, being proactive, communicating well or demonstrating a good work ethic. To me, being an example to follow inspires professionalism and integrity. As the point person for Greystar outings, how has this benefited the Greystar team? Thanks for asking this question. This is one of

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my favorite things I have the privilege of leading for Greystar and to be perfectly candid, I like to “own it” because I have fun planning outings for our regional property managers. Any time we have the chance to get away from business for a few hours and spend time having fun, it creates better relationships and a stronger team. We’ve learned who our singers, dancers and cooks are, who are the world travelers, who’s good at sports and who prefers the air conditioning instead of being outside. We’ve enjoyed a lot of firsts together, some of us had never swung a golf club, or geocached, cooked a demi-glaze and more. You can bet we’ve all enjoyed plenty of laughs together as a result of our team outings. You have taken on a lot of responsibility in vetting vendors for Greystar. What did that entail? Being in charge of our Houston Vendor List is a big task and one I don’t take lightly. With Greystar operating so many units in the market, we receive a lot of solicitations for our business. In order to produce the best list for our properties, I’ve enhanced the process on how the vendors are added by creating community manager focus groups. They review requests to be added to the list and provide feedback for the needs we have in categories and on the quality of services and products we receive from our vendors. I also conduct annual surveys of all property and service managers, seeking their opinions in addition to creating a rating system so our team members have multiple ways to give me feedback. I may produce the list, but it’s really our people who drive additions and deletions to our vendor list. What do you look for in a supplier/ management relationship? We are very dedicated to supporting suppliers and vendors who support our industry, and being a member of HAA is one of the requirements. For Greystar, it’s important to do business with companies who operate with strong ethics, who we know will be around next year and in another five or 10 years. Like all management companies and owners, we look for the best price for the best product or service. Relationships are important to us. Knowing who we are doing business with means a lot, and knowing we have a partner in business if we need to lean in for support. www.haaonline.org

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You are a very active HAA volunteer and the incoming President for 2018. What got you involved and what other volunteer positions have you taken on? What are most important to you? My passion for education originally got me involved. I started by teaching National Apartment Association Leasing Professional classes, then Certified Apartment Manager and Property Supervisor classes and after that, I was “in.” I am quick to raise my hand and with HAA it’s easy to be involved. I served on one committee after another, chairing what I could, learning about the association and networking with my peers. I’ve either served on or chaired NALP, CAPS, ACES, Chili Cook-Off (I believe it was 21 years on this one), Honors, EAC, Community Outreach, Media Relations and I am currently chairing the Legislative Committee. There may have been more, but I’m not sure I can remember all of them after all these years (laughs). I have to say that being on the Executive Committee has been the place where I have felt I can make the biggest contribution to our association, from a global perspective, but my true love falls back to any of the committees associated with education. You are also active in the Texas Apartment Association and now the NAA Lyceum program. Can you tell us about your involvement? I am on the Board of Director’s for TAA, and after completing the TAA Lyceum, well, there went that hand again, and I began participating in multiple committees for TAA, which I now have the honor of chairing the Communication Committee this year. I am currently completing the NAA Lyceum program and I am active on the Operations Committee and the Best Practices Sub-Committee. I also attend committee meetings for NAA including Technology, Legislative and Apartment Careers. What recommendations do you have for others joining the apartment industry as their career? Be involved! That means show up, raise your hand and be a part of our industry. Find something that speaks to you, like education, fundraising or careers, and join the committee. You’ll make new friends, and before you know it, you will know a lot of people who will help you as your career grows. By being involved you learn more about our industry, you expand your network and you can give back to our association and others. If there is anyone out there thinking “I’ve been thinking about becoming active with HAA but I just don’t know how to get involved,” reach out to one of HAA’s staff members or ask a friend what they participate in and ask if you can come too. We want and need you to participate in our association! www.haaonline.org

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MORGAN TAYLOR, HAA Staff

Family Operated Get to know 2017 Independent Owner of Year Felicia Lewin, ZCL Management. What does winning this award mean to you? It’s important to me because there are so many successful independent operators in Houston. When I heard my name called, I was shocked. It’s a great honor because I’ve worked really hard since my husband and I got into this business. Have you and your husband always been a team in owning and managing property? What’s that dynamic like? Yes, we have. My husband and I invested into real-estate in 1999, we bought a duplex together. Then, in 2011 we bought the 68-unit apartment property. That was our first big purchase. I was basically running the property by myself while my husband had a full-time job in the IT sector, and I also had two small children. Since my husband started working with me in the business in 2014, he does everything maintenance-related, he oversees any major repair, he’s doing all of the ordering and approvals and accounts payable. These days, I’m doing more of the dayto-day operations. I do the payroll, the tax filings and all the book-keeping.

What or who inspired you to get into buying property and managing? Both my husband and I come from families that owned rental houses. I even had a great aunt who owned single family houses and I used to go with her to collect rent as a young child. You are described as a hands-on leader. Why is that important to you? When we bought the property in 2011, it wasn’t an easy take-over, it was actually really hard. I had to write and implement leases, application guidelines and community policies. Every time I had an issue, I would implement another paragraph in my community policies or re-write a paragraph to be more black and white. I also had to implement an accounting system. The rent roll was on an Excel spreadsheet, and people owed a lot of rent. When we took over, I had to come in as the leader, figure out what all we had to do and implement it. I was learning it all on my own by trial and error. How were you able to increase your property’s NOI by nearly 20 percent last year in a soft market? I’m very cost-conservative with expenses and I try to watch my costs really tightly. If my maintenance guy comes to me with a list of supplies, I make sure that it is necessary and that we aren’t over ordering. We also always shop for a good deal, if there is a sale on a product that we know we’re going to need we’ll purchase it. For example, we are upgrading all of our ceiling fans. We found some for about $60 when they were originally $200, so we bought about 10. The third thing we do is, when we screen our residents we make sure they are going to be longterm residents. Lastly, I started teaching myself a lot of the quarterly and monthly filings and I now do those on my own, instead of paying the CPA. Tell me a little bit about your relationship with your local policemen and the compliments you’ve received from them. We always get a lot of positive feedback from the City of Pasadena, the police department and the fire department. They’ve told us that our property has really cleaned up since we purchased it. An employee of the

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Pasadena water department, who I got to know because we had a city water issue, told his daughter when she was moving out of his house that she can only live at our apartment community. It was a very special compliment to us. I always see you at the Pasadena AreaCouncil meetings. Can you tell our readers why area council meetings are so important? I like the fact that we are meeting as an HAA group in Pasadena, because even though Pasadena feels like it is not separate from Houston, it really is. Pasadena has its own mayor, police department and fire department. It’s nice for us as Pasadena owners to know what Pasadena expects, because Pasadena doesn’t always follow Houston rules. It gives owners, managers and operators more knowledge about what the rules are in Pasadena. All the people who go to these meetings, we all work in the same area so it’s also a great networking event. When I needed another courtesy officer, a woman who has a property around the corner, who I met at a Pasadena Area Council meeting, gave me the name of her courtesy officer. How has HAA contributed to your success? HAA has been great because there are so many learning opportunities. When we went from the duplexes to the apartment community, we really had no experience, but we joined HAA and took a lot of classes. I took the IROC class before we bought the property, and I learned a lot. How have you been able to achieve such success with your properties? I think because we’re very hands-on – that plays a big role. I’m always trying to improve as much as I can – I care about my residents, I care about my property and I try to get things taken care of immediately. I really want our residents to be proud to come home. What do you love most about the apartment business? I like the fact that it’s a career my husband and I do together. I also feel like this industry is unique in that there is an abundance of education. The people within the apartment business are also really helpful.

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On Site with ABODE

Photos provided by 2929 Weslayan

CORNERSTONE

Property: 2929 Weslayan Owner/Management: PM Realty Group Location: 2929 Weslayan St., on the corner of West Alabama Street and Weslayan Street, just miles from Interstate 69 and the 610 Loop. Units: 254 Built: 2014 Web: www.2929weslayan.com Interesting features: This property won the Cornerstone Award for the 2017 HAA Honors Awards because its excellence surpassed all other properties. 2929 Weslayan goes beyond the Class A standard to provide a thoughtfully designed and personal home for each of its residents. Individual home amenities include wireless lighting and climate controls, private elevator entrance to select homes, 14 designer finish selections, open concept gourmet kitchens, floor-to-ceiling windows with black-out shades, marble and granite surfaces and oversized balconies. Community amenities include a 24-hour doorman, valet parking, controlled-accessed resident parking, a 30,000 square feet outdoor living space with a fireplace and unobstructed downtown views, a grotto pool and wet deck, master grilling stations, a 24-hour fitness center, a 60-set skyline lounge, reserved private dining room and professional chef’s kitchen, 14-seat boardroom and a covered dog park. Green amenities are found throughout the community, such as water-conserving landscaping, environmentally conscious building materials and maintenance, high efficiency lighting, plumbing, windows and HVAC systems, and more. The property and its amenities aren’t all that makes 2929 Weslayan a luxury living environment. The area it is located in offers residents world-class shopping, dining and entertainment. Just downstairs residents have access to a nationally-acclaimed steak and sushi restaurant.

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On Site with ABODE

Photos provided by The Rice

CORNERSTONE

Property: The Rice Owner/Management: Greystar Location: 909 Texas Ave., in close proximity of I-45 and within walking distace of Minute Maid Park Units: 308 Built: 1913, converted to a multifamily loft space in 1998 Web: www.livetherice.com Interesting features: Upon entering The Rice, one might feel as if they have walked into an old hotel, only almost nook and cranny has been renovated to a modern standard. This iconic building has been a distinguished part of the Houston skyline since its inception in 1913. Originally built as a hotel, The Rice has attracted entrepreneurs, business moguls, celebrities (including Mick Jagger and Shirley Temple), U.S. presidents and more over the decades. Prior to the building’s completion in 1913, the land at 909 Texas Ave. was the site of the old Capitol of the Republic of Texas from 1837 to 1893, before it moved to Austin. This structure represents history, glamour and elegance, which is immediately recognized when residents of today go beyond the front door. This building was originally converted to a multifamily loft space in 1998 and has undergone countless renovations, bringing it to a timeless, modern living space. Ranging from studios to three-bedrooms, these lofts feature classic architecture updated to include luxurious, modern conveniences. This elegant community offers exceptional amenities, and puts everything from fine dining to the Minute Maid Ballpark right at its residents’ fingertips. Residents can feel the history of the building through the maple plank flooring and exposed brick and piping. This elegance flows seamlessly into the modern finishes, such as gourmet kitchens with granite countertops and premium appliance packages. Select homes offer open kitchen islands with enough space for a breakfast bar. Residents can swim all year long in the temperature-controlled indoor pool. They also have access to a fitness studio, valet, concierge services, retail-level restaurants, a salon and more. This space offers downtown an upscale lifestyle. www.haaonline.org

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Kendra Lyon Administrative Support Professional Camden How did you get started in this industry and when? In 1997, I moved to Dallas. I had lived in the Houston-area my entire life, so venturing out to a new city was pretty scary. I signed a lease at a small community in North Dallas. The young lady who leased me the apartment mentioned they were hiring, so I immediately applied, and one week later I was their newest leasing consultant. I didn’t realize that one moment would be the beginning of my career; I’m so glad it was. What does a typical day for you look like? As an administrator, there really is no typical day. Your day is driven by the needs of your team. The main goal is to ensure that our teams are provided with the support they need to be successful. A good day for me is when my people are happy. How do you manage to support 26 communities? Each one of HROC’s communities holds a special place in my heart. Camden is blessed with tenured people, so I’ve worked with this group for quite some time. They are an extension of my family. I have tremendous respect for each of them and I know that respect is reciprocated. Staying flexible and being willing to adjust is key. Ultimately, it’s really about the people. Tell me about your role in the new Mobile Maintenance Program, along with the program itself. The Mobile Maintenance program was such a group effort. In a nutshell, the tool allows our teams to be more efficient with managing resident service requests and make-readies. My role in this program was to organize the trainings and ensure that each device was functioning properly and assigned to the appropriate person. All original phones were being replaced with new iPhones with new phone numbers and additional phones were being added for all maintenance technicians. During the transfer of service, we had to be quick and efficient to ensure that maintenance on cell phones were never without service. It was quite a large undertaking and ultimately we completed the rollout of 88 phones in just two days and fully trained all maintenance personnel in one week. It was a success! You’ve dedicated a lot of time to volunteer work. Why is volunteering important? I am so blessed to be part of an organization that embraces giving back. Giving to those who are less fortunate or who have fallen on hard times embodies Camden’s culture and feeds the heart. It’s important to let others know that you care about them and that they aren’t alone in tough times. What is your favorite part of your job? Being able to organize projects and see them through to the end. It’s a great feeling of accomplishment to take multiple independent tasks and watch them turn into a purposeful, viable result. What motivates you each day? My family. It’s important for my son to see his parents working hard and taking pride in their careers. My goal is to raise a thoughtful, caring, and dedicated young man.

Managers, continued from Page 46 way. Now, I always ask if there is anything I can do to learn more. If I have to stay late, I’ll stay late. To me, knowledge is power – let me be knowledgeable. You certainly can’t take everything personal, especially in this business, but if it’s going to motivate you to get to the next level, prove them wrong. Erika: I think Maria touched on it, the personal part of it. Everything I do I want to do it to the very best of my ability. I do take it personal, because I take it as a reflection of me and my character if I don’t produce something that’s the best of my ability. I’ve been so blessed to work for the people I’ve worked for who have been mentors and teachers. Malcolm really got me going in this industry with my whole heart. Now I work with John and he’s an amazing, phenomenal teacher and mentor. His biggest thing is, what tools do you need? He’s firm on education and I’m in the process of getting my CAPS. And like Nancy, I want to make my parents proud. Nancy, it was noted that you were the recipient of Francis Property Management’s top customer service awards. How do you approach customer service? Nancy: Everybody coming in needs to be treated well. It takes the whole team to provide good customer service. Such as, letting our residents know that we do care about them by sending them a card when something good has happened in their lives. People really appreciate that so I think that is really a big part of it. And just knowing who they are when they come in. I keep my office door open at all times, and I had a resident tell me just the other day that he resigned because I was accessible. Angie, you were able to stabilize Waterford six months ahead of schedule with a 97 percent occupancy rate, less than 1 percent delinquency and exceeding budget by $40,000. How were you able to achieve that? Angie: Overall, it was the whole team. My whole team does everything. Without them, we wouldn’t be here. My assistant, my leasing team and my maintenance team – they all do their part. We always hold meetings, which I think is most important. We have the same goal and we’re motivated to reach it. We come to work happy, it’s not just a paycheck. We’re excited to do it and that helps a lot. Maria, beyond coordinating resident events, you go the extra mile for your residents to do little but thoughtful things like sending birthday cards. Why go that extra mile? Maria: Because they chose our property to be their home. We’re in the energy corridor, it’s a tough and struggling market, so when a resident chooses me / See Managers, Page 72

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On the Scene with ACES ACES Manager Appreciation Luncheon Sponsored by 1 Camp Construction Services and 2 ForRent.com Friday, June 30 at Maggianoâ&#x20AC;&#x2122;s on Post Oak The Apartment Community Executives & Supervisors invited their managers for a special lunch program featuring self defense and situation awareness training with instructor Mark Cukro.

THE APARTMENT COMMUNITY EXECUTIVES and Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org. 58

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On the Road with HAA

Lake Jackson Fair Housing Seminar Tuesday, May 16 Sponsored by 1 Redevelopment Services HAA General Counsel Howard Bookstaff traveled to the Lake Jackson Civic Center to provide a Fair Housing education seminar to our Brazoria County area managers. We had great attendance with more than 35 local apartment professionals. The area managers were glad HAA has expanded its education offerings outside the Houston city limits.

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On the Road with HAA Baytown Fair Housing Seminar Tuesday, June 6 Sponsored by 1 Hire Priority Staffing & Executive Search HAA traveled to the SpringHill Suites by Marriott Baytown for our fourth outlying area Fair Housing seminar. Howard Bookstaff presented Fair Housing updates to the group of more than 30 managers.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA 2017 Fun Run Saturday, June 3 at the HAA/HAF Offices This year, our generous sponsors stepped up with more than $58,000 raised for Camp Hope. This annual event is held in honor of all service men and women affected by post-traumatic stress, with HAA members and their friends and children participating in a 1K or 5K route. More than $273,000 has been raised over the event’s six-year history benefiting the PTSD Foundation of America’s Camp Hope, a transitional housing facility for veterans suffering from post-traumatic stress. Congratulations to our race winners: Men’s Division Women’s Division 1st Place – Evan Winnagrad 1st Place – Meagan King 2nd Place – Matthew Bayless 2nd Place – Wendy Haggar 3rd Place – David King 3rd Place – Ellen Tilly Thank you to our sponsors: Honor: American Fire Systems Celtic Realty Advisors Central Management Inc. Cotton Companies USA DayRise Residential EnviroSmart Multifamily Pest Gemstar Construction Development Inc. HD Supply Lamppost Capital Management The Liberty Group Pavecon Tribute: Howard & Karen Bookstaff Patriot: ApartmentData.com Century A/C Supply The Dinerstein Companies Francis Property Management Mosaic Residential Inc. Norman Construction Sherwin Williams Hope: AAA Plumbers Crestmark Construction Services Maintenance Supply HQ Spirit: Ameritex Movers Asset Plus Companies Camp Construction Services Jana & John Fedorko FSI Construction Judwin Properties Poolsure Rasa Floors Redi Carpet SMI Realty Southhampton Management

For more photos, visit www.haaonline.org

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA 2017 Fun Run

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Photos by MORGAN TAYLOR, HAA Staff

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

MAKING MEMBERSHIP MATTER Recruit all year round and become part of the Go-Getter Club.

Meetings are now quarterly! Be the top recruiter for each quarter and win one of the following items: 4 1st Quarter: Yeti 40 Hopper cooler 4 2nd Quarter: Apple Watch 4 3rd Quarter: Samsung 40” Smart TV 4 4th Quarter: $500 Holiday Cash Plus, for each new member you recruit, you’ll earn a chance to win gift cards ranging from $25 to $250! JOIN A TEAM and build relationships with like-minded members. Get involved with Go-Getters and make lasting industry connections. Visit www.haaonline.org/gogetterscorner to get all the information you need.

Mark your calendars!

HONORARY LIFE MEMBERS Members who have recruited more than 100 companies Claude Arnold Monette Reynolds Kenn Brown Sherry Stevenson Tina Cavaco Kirk Tate Kevin Fenn Suan Tinsley Diane Gilbert Sonny Unverzagt Anita Harrison Del Walmsley Dwayne Henson Nancé Wells Mike Koch H.P. Paul Young Merry Mount Jeanne Marie Zublin Dicks

All meetings will be hosted at Cafe Adobe in the Marq-E Center 7620 Katy Fwy, Houston, TX 77024 September 20 December 7 Register online today! 4 p.m. to 5:30 p.m. – New and Prospective Member Happy Hour 3:30 p.m. – Go-Getter Recruiter Meeting Closed meeting for Go-Getters only

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Lauren in the Membership Department at members@haaonline.org. 66

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Welcome Mat

Introducing HAA’s NEW MEMBERS

OWNERS

Blavesco Limited Heather Carlile 2219 Sawdust Road #1604 Spring, TX 77380 832-850-4849 Katy Terrace Apartments

Bob Klee Bob Klee 19220 Space Center Blvd. #321 Houston, TX 77058 615-586-5533 Cowgirl Investments LLC Lorena Guillen P.O. Box 79752 Houston, TX 77279 281-827-6588 525 Ferguson Apartments Willow Apartments Golden Line Asset Management LLC Fatima Anwar P.O Box 691996 Houston, TX 77269 281-650-0136 John Pistone John Pistone 14319 Fenton Lane Sugar Land, TX 77498 832-731-5689 JPL Real Estate Solutions Leandre Bickley 4811 Winfree Drive Houston, TX 77021 832-860-5599 Lionsmark Investment Group LLC Christine Ramirez 8911 Limerick Lane Houston, TX 77024 832-831-0763 Cambridge Village Apartments

SUPPLIERS RMC Real Estate LLC Neome Colmenares 9898 Forum Park Drive Houston, TX 77036 713-772-4371 The Carlisle Apartments Salchak Holdings LLC Robert Salchak 3012 Williams Glen Sugar Land, TX 77479 281-381-4248 TangHao Bellaire Real Estate Inc Tang Xuemei 12625 Memorial Drive #105 Houston, TX 77024 713-859-3448 TangHao Bellaire Real Estate Properties Top USA Investment LLC Chin Chen 6822 Miller Shadow Lane Sugar Land, TX 77479 832-235-5000 Casa Villa Apartments Victoria Apartments VCST Interests Inc. Steve Tackett 14090 FM 2920 G-365 Tomball, TX 77377 713-909-4545 Referred by Ira M. Gross, CAPS Wesley Thwing Wesley Thwing 2806 Durban Drive Houston, TX 77043 318-286-5026

Mohan Javalagi Mohan Javalagi 5702 Ashford Ridge Lane Katy, TX 77450 832-490-4870

ALL SUPPLIER MEMBERS are listed online at haabuyersguide.com, searchable by product/service category or company name.

www.haaonline.org

Advanced Property Services Corey Greer 7735 Fairview Road Houston, TX 77041 281-763-6002 Landscape Contractors, Tree Services, Landscape Designers, Sprinklers Garden & Lawn, Lawn Maintenance Referred by Dixie CaldwellGreer, CAS

American Fire Protection Group Derek Schmalz 6711 N. Sam Houston Pkwy West #B Houston, TX 77064 281-855-2354 Fire Alarm Systems, Fire Protection Consultants, Sprinklers - Automatic Fire Aquino Signs Inc. Mattie Nguyen 10504 Airline Drive Houston, TX 77037 281-999-6649 Signs, Graphic Designers Referred by Diane Gilbert, CPM Bang It Services Inc. Lucia Bernier 16300 Kuykendahl Road #330 Houston, TX 77068 832-286-4834 Gutters & Downspouts, Painting Contractors, Remodeling & RepairBuilding Contractors, Roofing Contractors Brand Junkie Lisa Bradley 16734 House & Haul Road Cypress, TX 77433 281-598-1100 Embroidery, Promotional Products Referred by Anita Alberger

Byte Time Computing Inc. Patrick Bruno 22136 Westheimer #455 Katy, TX 77450 832-851-5003 Computer Networking, Computers - Service & Repairs, Telephone & Television Cable Contractors, Telephone Equipment & Repairs, Wiring Installation Referred by Deborah DeRouen, CAS Cypress Landscaping & Irrigation Inc. Jessie Segovia P.O. Box 682033 Houston, TX 77267 281-465-4608 Landscape Contractors, Lawn Maintenance, Irrigation Systems & Equipment Disaster America Ken Peterson 18900 Freeport Drive #300 Montgomery, TX 77356 936-647-7650 Fire/Water Damage Restoration, General Contractors Referred by Sandy Simkin Electric Eel Mfg Mark Speranza 501 W Leffel Lane Springfield, OH 45506 800-833-1212 Plumbing Equip & Supplies, Sewer Cleaning Equipment Flooring Warehouse Sean Cunningham P.O. Box 200806 Austin, TX 78720 512-335-8138 Carpet Installation, Vinyl Flooring Gravely & Pearson LLP Tim Becker 425 Soledad #600 San Antonio, TX 78205 210-472-1111 Legal Services, Attorneys Invisible Waste Services Chad Christian 3400 Innovation Court Southeast Grand Rapids, MI 49512 832-968-4734 Trash Service - Valet

Macyas Remodeling LLC Vivianne Macias 8416 S. Breeze Drive #1C Houston, TX 77071 281-658-6874 General Contractors, Remodeling & RepairBuilding Contractors Referred by Liz Macias McMahan’s Flooring Inc. Brenda Carpenter P.O. Box 560707 Dallas, TX 75356 214-631-0600 Carpet Installation, Floor Laying, Refinishing & Resurfacing, Floor Materials Referred by Israel Garza, III, CAS Neat Cleaning Services Mario Covarrubias 5322 Abercreek Friendswood, TX 77546 832-661-9367 Lawn Maintenance, Maid Services, Paint, Pressure Washing - Equipment & Service Schonox HPS North America DJ Gardner 16034 Sweetwater Fields Tomball, TX 77377 281-433-5130 Concrete Products, Floor Materials United Real Estate Francis G. Perdomo 3131 Briarpark Dr #125 Houston, TX 77042 832-788-8215 Real Estate, Real Estate Management Velocity Services Group Brandon Goodson 2300 Holloman #101 Conroe, TX 77301-1467 877-707-8676 Disaster Recovery/Relief, General Contractors WastePoint David Brock P.O. Box 691976 San Antonio, TX 78269 210-717-7880 Recycling Services, Trash Service - Valet I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

GETTING INVOLVED

Ambassador teams visit communities to promote association involvement.

Mark your calendars and join us in 2017! Meetings are held on the first Wednesday of the following months: August 2 September 6 October 4 November 1

Ambassador ONE Society members with at least 10 points, ranked by points earned: 1. The Ambassador “ONE of the Month” is Vince Mallace, Roto-Rooter Services Co with 95 points. 1

Shera Lehman Raedean Mitchem Chelsea Quinteros Vince Mallace April Shane Wilton Angie Lavrack Paul Marks Mat Tilley Logan Richter Shala Johnson Marivel Bownds Arely Pena Alex Antonov Doug Oehl Kirk Huber Kristin McLaughlin Keith Sobolik Liz Levins Shannon Bass Kurt Allshouse Marcus Wheatfall Will McGinnis Paul Gilmore David Lindley Matt Mistica Blake Subinsky Diamela Bravo Phillip Price Hector Mendez Pete Lopez Ryan Weis Angel Lopez Jerry Lee Lewis Jason Norbeck Joey Rodriguez Whitney Yeakey

Texscape ApartmentData.com Gail Construction Roto-Rooter PrestoX The Liberty Group eConserve WeDoTrash JMI Contractors Redi Carpet Valet Living The Liberty Group Lone Star Pro Services Power Express Bath Fitter Mohawk Industries Ted W Allen & Associates Criterion Brock Lee & Barrier Builders The Allshouse Group Triple Seal Insulation Incite Energy LLC Vinson Guard Service FSI Construction Bio-One HD Supply Green City Security HD Supply PPG Paints HD Supply Impact Floors Metropolitan Staffing Solutions Ameritex Movers Impact Floors The Urban Foresters PPG Paints

330 155 154 127 86 85 84 82 53 49 46 38 32 32 32 28 24 23 22 19 18 18 16 15 14 12 12 12 11 11 11 10 10 10 10 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org. 68

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2. First Place Team “The Cool Kids Corner” with 215 points 3. Second Place Team “Cash ME Onsite” with 94 points 4. Third Place “Team HC²” with 35 points

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Abbey Residential Services Inc.: The Abbey at Spring Town Center, 396 units at 21801 Northcrest Drive in Spring. • Alliance Residential Company: Braeswood Place Apartments, 340 units at 3838 N. Braeswood. • Allied Orion Group: Bayou on the Bend Apartments, 242 units at 5201 Memorial Drive and Sierra Meadows Apartments, 90 units at 9835 N. Sam Houston Pkwy Eeast. • Alpha-Barnes Real Estate Services: Clearwood Villas Apartments, 276 units at 9465 Clearwood Drive. • Base Management Services: La Esencia Apartments, 296 units at 300 N. Vista. • Better World Properties LLC - Sumar: Kempwood Place Townhomes, 35 units at 8810 Kempwood Drive. • Cortland Management LLC: Attiva Pearland, 126 units at 4055 Village Drive in Pearland. • Brian Cweren: Brian Cweren Properties, 2 units at various locations. • ECI Management LLC: The Columns at Shadow Creek Ranch, 382 units at 12325 Shadow Creek Pkwy in Pearland. • Falls Apartment Group: Sheffield Square Apartments, 190 units at 14814 Perthshire Road. • Fat Property LLC: W. Alabama 219, 32 units at 219 W. Alabama; Belvedere Apartments, 46 units at 8445 Winkler Drive; Winkler Apartments, 49 units at 8535 Winkler Drive; El Dorado Apartments, 18 units at 8016 Meadowbrook. • GoldOller Real Estate Investments: 1711 Caroline, 220 units at 1711 Caroline St. • Granada Management: Granada Management, 33 units at various locations. • Greystar: Mason Park Apartments, 312 units at 22 Mason Creek Drive in Katy; Green Tree Place Apartments, 212 units at 4211 Clay Hill; The Cottages of Cyperwood Apartments, 136 units at 7203 Oakwood Glen Blvd. in Spring; Westborough Crossing Apartments, 274 units at 2031 Westborough Drive in Katy. • Keener Management LLC: Parkside Place Apartments, 321 units at 3101 Spencer Hwy. in Pasadena. • Lincoln Property Company: 5755 Hermann Park, 193 units at 5755 Almeda Road. • MacDonald Companies: Bent Oaks Apartments, 77 units at 7410 Hwy 6 in Hitchcock and Oaks of Hitchcock Apartments, 160 units at 7440 Hwy 6 in Hitchcock. • Mosaic Residential Inc.: Sunrise by the Park Apartments, 180 units at 155 Birdsall. • Needville Apartments LLC: Brazosview Terrace Apartments, 40 units at 2820 Richmond St. in Needville. • New JL Investments Inc: Hamilton Court Apartments, 60 units at 5601 Patrick St. • Oak Leaf Management Co.: Angleton Manor Apartments, 128 units at 1100 Buchta Road in Angleton. • Portico Property Management: The Edge at City Centre Apartments, 284 units at 8410 W. Bartell. • Relik Realty LLC: Banyan Bay Apartments, 58 units at 5601 Hwy 517 East in Dickinson.

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â&#x20AC;˘ Wolfechrist Enterprises LLC: 949 Teetshorn, 4 units at 949 Teetshorn St. â&#x20AC;˘ ZG Real Estate Management Group Inc.: Emerald Bay Apartments, 248 units at 6767 Bennington.

In the News Johnnie Buchanan has joined Q10 Property Advisors as regional supervisor.

Buchanan

Agarwal

CEO and Founder of Nitya Capital, Swapnil Agarwal, was named the 2017 EY Entrepreneur of the Year in the Banking and Capital Markets category for the Houston and Gulf Coast Region, including Louisiana and Mississippi.

Allied Orion Group celebrated Maintenance Appreciation Month in June at Top Golf. Lead Maintenance Technician of the Year for 2017 was awarded to Mario Garcia from Historic Oaks of Allen Parkway Village in Houston. Pictured with Kiki Campbell.

The team at ZTERS Waste Management bagged, prepared and boxed over 10,000 meals that were sent directly to Nicaragua through the Rise Against Hunger organization. A new fund led by Greystar Real Estate Partners, the largest operator of apartments in the United States, will acquire luxury U.S. apartment developer Monogram Residential Trust. Rockbridge Growth Equity, a Detroit-based private equity firm, announced the acquisition of Kings III Emergency Communications.

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Managers, continued from Page 56 over all of the other options, I’m appreciative. Doing something special, such as sending a birthday card – it’s like Nancy said, it’s only a dollar, but make it makes someone feel special. We’ll take chalk and balloons over to a resident’s front door and chalk up their sidewalk with “happy birthday” in big letters. We do everything by hand to make it personal. For Mother’s Day, we had a Tiffany & Co. themed party with those little bows and all. We have so much fun doing the resident events and our residents enjoy them and the little things we do – that’s why they renew. Erika, in your nomination form, John said you were instrumental in your property’s rehab by relocating existing residents, coordinating with the transformation and successfully re-leasing units. How were you able to execute that so successfully? Erika: We just broke ground and we had residents ready to move into the units that were ready when all of a sudden, the fire happened. We had to move those residents into different units and communicate – again, a lot of it boils down to communication – with our rehab contractor and our maintenance team. There were times when I needed a make-ready fast and I’d have to call up maintenance to get them in there to help the rehab contractor to make the deadline. Number two, again, communicating with your prospects and updating them on the process. It was communicating the expectation with the rehab contractor and maintenance. We all have the same goals, we all buy in to the same vision and we know what it’s going to take to get us there. There were times when we pulled in teams from other properties to come help. The whole asset operated as one unit, one person, and it made it just flow. It was just being able to utilize the resources available, recognizing what resources we need and being able to put them into place.

Want to see current and previous issues of ABODE online? Or the HAA Buyer’s Guide? View this issue and more on your computer, iPad or smartphone at http://issuu.com/haa_abode 72

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Index of Advertisers By CATEGORY

A/C Contractors

Landscape Contractors

Swimming Pool Service

Air Rescue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 832-876-4471 . . . . . . . . . . . . . . . . . .www.airrescuetx.net

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 713-955-0990 . . . . . .www.outdoorelementstx.com

Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

A/C Supplies

Laundry Equipment & Supplies

Trash Hauling

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .17 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 713-686-7268 . . . . . . . . .www.scott-equipment.com

Waste Management . . . . . . . . . . . . . . . . . . . . . . . . . .72 713-354-5230 . . . . . . . . . . . . . . . . .www.thinkgreen.com

Carpet Installation

Locks & Locksmiths

Trash Service Valet

Arbor Contract Carpet . . . . . . . . . . . . . . . . . . . . . . .57 832-384-8232 . . . . . . . . . . . . . . .www.arborcarpet.com

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .20 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com

White’s Trash Service LLC . . . . . . . . . . . . . . . . . . . .53 832-529-7411 . . . . . . . . . . . . . . . . .www.whitestrash.com

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . . .7 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Maintenance Supplies Maintenance Supply Headquarters . . . . . . . . . .26 281-530-6300 . . . . . . . . . . . . . . . . . .www.supplyhq.com

Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com Brandt Electrical Services Inc. . . . . . . . . . . . . . . .47 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

Movers

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Ameritex Movers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 713-484-MOVE . . . . . . . . . .www.stressfreemove.com

Paving Contractors

Fire Alarm Systems American Fire Systems . . . . . . . . . . . . . . . . . . . . . . .33 713-466-9898 . . . . . . . . . . .www.americanfiresys.com

Foundation Contractors Foundation Specialists . . . . . . . . . . . . . . . . . . . . . . .41 832-767-1115 . . . . . . . . .www.foundationexperts.com

Pavement Services . . . . . . . . . . . . . . . . . . . . . . . . . . .12 281-758-8434 . . . . . . . . . . . . . . . . .www.nopothole.com

Personnel Agency ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 972-432-6667 . . . . . . . . . . . . . . . . . . . . .www.asapdo.com BG Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-781-8367 . . . . . . . . . . . . . . . . . . .www.bgstaffing.com

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . .www.cottoncompanies.com

Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com

Disaster America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 888-4-CATUSA . . . . . . . . . . . .www.disasteramerica.com

Resident Screening Service

FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com

CoreLogic . . . . . . . . . . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com

Gambit Construction . . . . . . . . . . . . . . . . . . . . . . . . .15 832-987-4242 . . . . .www.gambitconstruction.com

Resurfacing

Gemstar Construction Development . . . . . . . .45 281-821-1195 . . . . . .www.gemstarconstruction.com

Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com

RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com

Glass – Plate, Window, Etc. Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .51 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Security Control Equipment/Systems SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com

Insurance Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com

www.haaonline.org/rcr

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, iPad or smartphone at http://issuu.com/haa_abode/docs/abode_aug2017.

ABODE

August 2017

www.haaonline.org

Marketline pg 75.qxp_Layout 1 7/17/17 1:03 PM Page 1

MarketLine By BRUCE MCCLENNY, President, ApartmentData.com • • • • • • • • • • • • • • • • •

HOUSTON Snapshot 88.9% $982/mo. 111.3¢/sq.ft./mo. 882 sq.ft.

Past 12 Months: -0.7% rental rate growth 10,941 units absorbed

– 90.0

96.0 –

– 89.0

94.0 –

– 88.0

•

Recently Opened (12 months): 90 communities 24,534 units

98.0 –

Under Construction: 32 communities 7,824 units

Occupancy (%)

Operating Supply: 2,719 communities 636,927 units

Rental Rate (¢/sq.ft./mo.)

Occupancy: Price: Rental Rate: Size:

• • • • • • •

– 87.0 Jun 17

May 17

Apr 17

Mar 17

Feb 17

Jan 17

Nov 16

Dec 16

Oct 16

Sep 16

Jul 16

Aug 16

Jun 16

May 16

Apr 16

Mar 16

Feb 16

Jan 16

Nov 15

Dec 15

Oct 15

Sep 15

Jul 15

Proposed Construction: 60 communities 17,694 units

Aug 15

92.0 –

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized % of Market Rank Submarket Absorbed 1 Montrose/Museum/Midtown 11.8% 2 I-69 North 8.9% 3 Pasadena/Deer Park/La Porte 8.7% 4 Highland Village/Upper Kirby/West U 4.5% 5 Lake Houston/Kingwood 5.3%

Rental Rate Growth % 3.4% 1.3% 1.2% 2.5% 2.2%

Total Units Class w/Concessions All 263,027 A 80,591 B 91,274 C 80,035 D 11,127

% of Total Units 41% 57% 37% 40% 24%

Average Special -3.7% -7.4% -1.8% -2.2% -1.3%

Citywide Effect -8.4% -12.1% -5.1% -5.4% -5.1%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS

Dallas/Ft. Worth

San Antonio

Austin

Occupancy: Price: Rental Rate: Size:

92.3% $1,066/mo. 122.4¢/sq.ft./mo. 871 sq.ft.

90.6% $910/mo. 107.4¢/sq.ft./mo. 847 sq.ft.

91.7% $1,193/mo. 136.8¢/sq.ft./mo. 872 sq.ft.

Past 12 Months: 3.3% rental rate growth 13,808 units absorbed

Past 12 Months: 1.0% rental rate growth 4,505 units absorbed

Past 12 Months: -0.3% rental rate growth 8,065 units absorbed

Operating Supply: 2,923 communities 678,991 units

Operating Supply: 852 communities 179,257 units

Operating Supply: 908 communities 209,285 units

www.haaonline.org

ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact Bruce McClenny at 800-595-8730. © 2017 ApartmentData.com August 2017

ABODE

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Back Page

with News from around the COMMUNITY

Help the Houston Furniture Bank in â&#x20AC;&#x153;Making Empty Houses Homesâ&#x20AC;?

Have left over furniture from resident moves? Need to clean out your storage units? The Houston Furniture Bank needs your donations to help area residents in need. The Furniture Bank provides free pick-up of gentlyused home furnishings and offers mattress recycling for a small donation, saving our landfills, helping the environment and creating jobs for hard to employ workers, all while helping needy area residents. The HFB also offers a Furniture Outlet Center which is open to the public and offers low-cost options. Items they accept: Beds of all sizes Bed frames of all sizes and materials Chest of drawers and dressers Night stands Reading lamps Regular lamps Vanities Couches Love seats Living room chairs and recliners Coffee and end tables Small entertainment centers Sofa tables Hallway drawers Kitchen table and chairs Dining table and chairs Dishes Pots and pans Small display cases and cabinets Rugs To schedule a pickup, call 713-842-9771, email service@houstonfurniturebank.org and visit www.houstonfurniturebank.org for more details.

ONLINE STATISTICS for the Houston Apartment Association Website and Social Media www.haaonline.org Total visits . . . . . . . . . . . . . . . . . .16,118 Visitors . . . . . . . . . . . . . . . . . . . . .10,718 Most visited pages: 1. Jobline Board 2. Rental Credit Reporting 3. Renter Online Complaint Form

ABODE

August 2017

HAA Jobline Apply button cicks . . . . . . . . .3,530 Job postings for the month . .123 Resume postings . . . . . . . . . . . .267 Job seeker signups . . . . . . . . . . .130

Twitter @HAAOnline www.twitter.com Followers . . . . . . . . . . . . . . . . . . .5,354

Facebook http://tinyurl.com/2ae7gnq

Houston Apartment Association Group members . . . . . . . . . . . .1,990

Linkedin http://tinyurl.com/2667ppr Houston Apartment Association Group followers . . . . . . . . . . . . .1,671

www.haaonline.org

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