ABODE August 2024 by HAA Publishing

HONORS AWARDS

And the winners are …

August 2024

ON THE COVER 32

Honors Awards –

In this month’s ABODE, we recognize the nominees for the 2024 HAA Honors Awards and introduce the management and corporate office recipients.

FEATURES & PHOTOS

16 On the Scene – Photos from the Katy Region Meeting.

26 On the Scene – Photos from the NAA Apartmentalize.

28 On the Scene – Photos from the HAA Sponsorship Auction.

32 On the Scene – Photos from the HAA Honors Awards.

40 Honors Awards Nominees and Winners – A list of all the honorees for the 2024 Honors Awards.

42 Meet the Honorees – Meet the best of the best in apartment management for the 2024 Honors Awards.

51 On Site with ABODE – Take a closer look at the first of the 2024 Honors Awards winning properties.

52 Part 2: More on Negotiating Skills –Build the skills necessary to improve your ability to negotiate well with your client.

56 On the Scene – Photos from the Expo Appreciation Party.

68 On the Scene – Photos from the NEXT Breakfast.

COLUMNS & MONTHLY UPDATES

7 President’s Corner – It’s time to honor and recognize our own!

8 Patron of the Month – Meet and support Gemstar Construction Development.

9 Legislative Update – The legislature passes the largest property tax cut in Texas history.

11 It’s The Law – A hurricane checklist.

14 Resident Relations – Learn more about a recent case mediated by the HAA Resident Relations Committee.

20 Calendar – HAA’s schedule of events for the coming months.

58 Welcome Mat – Find out about the newest HAA members.

60 Go-Getters – Want a LV tote? Recruit for HAA.

62 The Ambassador ONE Society –The Ambassadors make connections.

66 Portfolio Changes and In the News

– Property updates and industry news clips from our members.

70 Index of Advertisers – See the supplier members who support this publication.

71 MarketLine – The latest area market numbers.

72 BackPage – News from around the community.

We welcome your comments. Email us at comm@haaonline.org

Cover Image © Zlatko Guzmic | iStock by Getty Images

OFFICERS AND ASSOCIATION LEADERSHIP

SHELLEY WATSON President-Elect

GINA ERWIN President

RYAN TERRELL Secretary/Treasurer

HOWARD BOOKSTAFF General Counsel

MONICA GRACIA

Vice President at Large –West

PRODUCT SERVICE COUNCIL OFFICERS

JOSEPH RODRIGUEZ, CAS President Greenlogic

CASEY WATTS MORGAN CEO

BOARD OF DIRECTORS

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Manu Gupta

Clay Hicks

Deborah Holcombe

Karen Hefner

Nathan Kelley

Debbie Kelm

Crystal Jackson

Nathan Kelley

Jacob Kunath

Valerie Lacy

Barby Lake

David Lindley

Betsy Marshall

Joe Melton

Kristin McLaughlin

Candis Mohr

Katy Myrick

David Nargang

Carlos Neto

Jenifer Paneral

Angelee Kumar Parikh

Mark Park

Velissa Parmer

Michelle Pawelek

Kelly Robinson

Christy Rodriguez

Joseph Rodriguez

Ingrid Shultz

Nikki Sekunda

Corri Smith

Penny Sprang

Kelley Suess

Debbie Sulzer

Blaise Spitaleri

Ryan Terrell

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Quintina Willis Tracie Yoder

DIRECTORS EMERITUS

Josh Allen

Ken Bohan

Gary Blumberg

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Jerry Winograd

ADVISORY

DIRECTORS

Susan Alvarado

Jeff Blevins

Michelle Bridges

Roger Camp

Israel Garza

Billy Griffin

Stacy Lastovica

Mary Lawler

Laura Lestus

Cari Luetge

Bruce McClenny

Monica Morales

Ruth Reyes

Jake Slosburg

Lindsay Torres-Smith

Tony Whitaker

DEBORAH HOLCOMBE

Vice President at Large –South

DEBORAH DEROUEN, CAS Vice President ClutchCity Consulting

CORRI SMITH

Vice President at Large –North

BLAISE SPITALERI, CAS Secretary Gemstar Construction Development

RICHARD WALL

Vice President at Large –East

NIKKI SEKUNDA, CAS Treasurer The Liberty Group

STEPHANIE GRAVES

Immediate Past President

GENERAL COUNSEL

EMERITUS

Joe Bax

HONORARY

LIFE MEMBERS

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks

PATRON MEMBERS

1968

Century A/C Supply

1978

Houston Planned Energy Systems

1982

Cotton Commercial

USA Inc.

1984

AAA Plumbers

1985

Gemstar Construction

Development

1986

Craven Carpet

1987

Dixie Interiors

1993

Hire Priority Staffing & Executive Search

1994

Camp Facility Services

1997

Apartments.com

1999

FSI Construction Inc.

2006

Lowe’s Pro Supply

CANDIS MOHR, CAS Immediate Past President AAA Plumbers

PRODUCT SERVICE COUNCIL MEMBERS

Susan Alvarado, CAS Century A/C Supply

Chris Bell, CAS, Greenlogic

Marivel Bownds, CAS, Valet Living

Tammy Broadway, CAS American Fire Systems

Shaun Callaway, CAS, Earthworks

Neal Conant, CAS, Gemstar Construction Development

Sean Cunningham, CAS, Flooring Warehouse

Deborah Derouen, CAS ClutchCity Consulting

Derek DeVries, CAS, Epic Multifamily Construction

Marcelino “Tito" Estrada, CAS One Source Realty Advisors

Giovanna Gone, CAS, Rent.

Dan James, CAS, Redevelopment Services

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS Emeritus, Poolsure

Liz Levins, CAS Emeritus, Gemstar Construction Development

Jim Martensen, CAS Epic Multifamily Construction

Candis Mohr, CAS, AAA Plumbers

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment Data

Arely Pena, CAS The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Greenlogic

Blaise Spitaleri, CAS, Gemstar Construction Development

Amber Whitaker, CAS FSI Construction

ABODE

AUGUST 2024 I VOLUME 47, ISSUE 8

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org

ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org

Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org

Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

Education Manager CINDY DE LA RIVA cdelariva@haaonline.org

Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org

Membership and Marketing Manager MARYANN MARTIN mmartin@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR

Executive Gina Erwin

Nominating Stephanie Graves

Fair Housing Howard Bookstaff

Ethics Michelle Pawelek

Finance Gary Blumberg

Past Presidents Council John Boriack

Legislative Shelley Watson

Political Action

Stacy Hunt

Golf Starla Turnbo

Century Club Nikki Sekunda

Education Advisory Lindsay Torres-Smith

Michelle Bridges

Independent Rental

Owners Connection Elizabeth Castro-Gray

Leadership Development Kyle Brown

Community Outreach Joe Melton

Product Service Council

Expo Exhibitor

Joey Rodriguez

Deborah DeRouen

Membership Valerie Lacy

Debra Knight

Ambassador ONE Society Tito Estrada

Karen Nelsen

Resident Relations A Jessica Wheeler

Resident Relations B Karah Carrillo

Resident Relations Appeals Darlene Guidry

HAF Fundraiser Neal Conant

Ryan Weis

NEXT Monica Morales

Susan Alvarado

Property Awards Diane Gilbert

Beth Levine

STAFF ADVISOR

Casey Morgan

Bradley Pepper

Lauren Ragin

Susan Hinkley

Amanda Sherbondy

Matti Luna

Lauren Ragin

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, AUGUST 2024, VOLUME 47, ISSUE 8

ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2024 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

SPONSOR MEMBERS

These companies have generously supported the Houston Apartment Association with their sponsor membership

Please give them careful consideration, whenever possible, in your business.

1st United Construction LLC

3BeeGuys Bee Removal

A&A Fence & Iron

A+ Aquatic Services

AAA Staffing Ltd

AAdvantage Laundry Systems

ABC Supply

Achilles Security Services LLC

ACM Contractors of Texas

ACT Security Group

Action Buggies

Action Towing Inc

Action Window Coverings Inc

Adams Roofing

Adobe Floors Inc

Advanced Building Supply LLC

Adventure Playground Systems Inc

Advocate Construction Inc

Aerwave

Affinity Waste Solutions

Air Pro Systems

Alcaraz Lawn Care

Alexander-Rose Associates Inc

All American Mailboxes of Houston Inc

All Dry Service

All Power Solutions

Allen Lockers

ALN Apartment Data

Ambassador Services LLC

American Builders Group LLC

American Fire Protection Group

American Fire Systems Inc

American Platinum Builders

AmRent

Andrews Myers PC

Apex Multifamily

Arborworks TX

ARR Commercial Services & Sheet Metal

Artisent Floors

ASAP Personnel Inc

Asurety Dryer Vent & Fireplace Inspections

ATSG American Towing Service Group LLC

Audio Images International Inc

AWT Golf Carts

B&G Construction

Bar-B-Clean Southwest Houston

Belfor Property Restoration

Bell’s Laundries

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

Binswanger Glass

BioTechs Crime & Trauma

Scene Cleaning

Blakan Grey Media

Blue HERON Technologies LLC

Blue Marlin Maintenance & Services

Blue Star Security LLC

Blue Stream Fiber

BluSky Restoration Contractors

BoldREMO LLC

Brady Chapman Holland & Assoc

Briggs Equipment

Brokerology Properties

Brown & Brown Lone Star

Insurance Agency Inc

BSI

Building Bright Houston

C4 Protection

Cameras Onsite LLC

Cano Electric Inc

Cantrell McCulloch

Capital Disaster Solutions

Cast Iron Construction and Remodeling LLC

Catalyst Construction

Centex Construction

Century Fire Protection Houston

CEP Construction Services LLC

CFI Group

Chadwell Supply

Chicago Title Commercial Division

Citi Fence & Concrete

Classic Same Day Blinds

CNM Roofing

Code Red Security Systems PLLC

Cody's Wrecker Service

Comiskey Capital Insurance Agency Inc

Commercial Fire Protection Contractors Inc

Core Multifamily Fabrication

CORT Furniture Rental

CRE Business Solutions LLC

Cromatik LLC

Crossroads Insurance

Recovery Advocates

Crowned Eagle Construction

CSC Serviceworks

Cypress Landscaping & Irrigation Inc

D & S Fire & Safety LLC

D&G Quality Roofing Inc

DeNyse Companies

Designs by Holmes

DNM Contracting Inc

DoodyCalls

Double Oak Erosion

Dry Force Corp

Dryer Vent Wizard

EDT Construction Services

Elite Roofing LLC

Embark Services

Emersyn Electrical Services LLC

Encore Services TX, LLC

EnviroSmart Multifamily Pest Solutions

Epic Multifamily Construction

EV Charge Solutions LLC/

EV Power Kings DBA

Exo Edge

Extollo Construction

Faith J Construction

Fantastic Floors

FASTSIGNS Missouri City

Featherston Sign Partners

FFH Inc DBA Liberty Builders

Fiat Construction LLC

Fidus Construction Services

Finish Factory Inc

Fire Reconstruction Inc

Flavor Finish Resurfacing

Floor Merchant

Fortified General Contractors

Frontier Waste Solutions fun abounds

FW Walton

Gambit Construction

Gateman Inc

Giordano Construction Inc

Go Pro Contractors

Go-Staff Inc

Gold Star Restoration

Golden's Pro-Wash & Windows

Graphic Stylus Promotional

Products

GraphTec Inc

GRASSA Construction

Graviti Fast EV Charging

Great American Business Products

Greater Houston Pool Management

Green City Security LLC

Green Garbology

Green Leaf Pro

Greenlogic

Grindstone General Contracting

Gulf Storm Roofing and Construction

Gulf-Tex Roofing & Services

H&R Operator Services Inc

Hamilton-Steele Outdoor Accents

Hartland Roofing & Construction

Higginbotham

Hive Technology

HMS Landscaping LLC

Hoover Slovacek LLP

Hut Services LLC

Ideal Parking Management

Image 360 Signs & Graphics

Imperial Construction

Imperial Wallboard Supply/ The Villa Drywall, Inc.

Infinity Power Partners

Interior Logic GroupProperty Services

Ironwood Connection

J.P. Morin Company LLC

JAK Environmental LLC

Jenkins Restorations

JJ's Wate & Recycling of Texas LLC

Johnstone Supply

Junk Shot and Doorstep Details of Houston

Leah McVeigh Design and Consulting

Ledge Lounger

Lee & Barrier Builders LLC

Lifeline Roofing Systems

Lift-Texas Construction

Lincoln Jacob Construction

Lithotech Printed Products/ Forms Center

LM Lawns

LP Building Solutions

Maid U Shine LLC

Maldonado Nursery & Landscaping Inc

Matrix Construction Services

McMahan’s Flooring Inc

MCW Signs Inc Dba Signarama

Magnolia

Mohawk Industries

Monge Contracting Group

Montana Pavement Group LLC

MPS Direct

Mueller Water Conditioning Inc

Multifamily Access Control

MVP Same Day Signs

MX2 Commercial Paving

NEI General Contracting

Nelson Painting and Construction LLC

Norman Roofing and Construction

Northwood Construction

On Site Towing LLC

OnCall Patrol LLC DBA

ParkingPass.Com

OneApp Guarantee

Optima General Contractor LLC

Outdoor Elements

Pace Mechanical Services LLC

Parking Management Company/

PMC Towing

Pasadena Insurance Agency Inc

Paul Davis Restoration of Greater Houston

PCS Creative Surface LLC

Pepco Sales & Marketing

Perfect Parking

Platinum Pool and Spa LLC

Precision Safe Sidewalks LLC

Premium Improvements

Pretty Cleaning Service LLC

Pro-Tex Contracting Group LLC

Property Guardians

Pura Flo Corporation

PuroClean

Quatro Tax LLC

Qwikkit

RAM Construction

Ram Jack Foundation Solutions

Real Floors Inc

Redevelopment Services

Redwood Private Security LLC

Reliable Roofing of Texas Inc

Reliant

RENCON LLC

Renova Appliance Center Ltd

Rent.

Resident IQ

Restoration 1 of Central Houston

Revela Inc

REVS (Refuel Electric

Vehicle Solutions)

Right Scope LLC

Riverway Title

Roadrunner Restoration Company LLC

Roof Top Innovations

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

SafeRent Solutions

Saint Clair & Sons Inc

Scoop Troop HTX

SEAL Security Solutions LLC

Secure Insurance

ServiceMaster Recovery

Management

Servpro Friendswood Pearland

Servpro of Sugar Land

Sherwin Williams

Sign-Ups & Banners

Signal of Houston

Smart City Locating

Snappt

Space CT Towing

Spartan Fire Protection

Sprout Marketing

Steward Trash Valet Service

Strata Roofing and Construction LLC

Stripe Lines Inc Dba Grass Lines Inc

STX Roofing

Sunny Pressure Washing LLC

Surface Experts

Swain & Baldwin Insurance & Risk Management

Texas Apartment Pool Services

Texas Concrete Professional Company

Texas Crime Prevention Agency

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

The Apartments Concierge

The Dick Law Firm

The Legends Group LLC

The Liberty Group

The Phoenix Staffing

The Window Source of Houston

Tidal Electrical Services Inc

Tillman Roofing Inc

Tradition Services

Trash Butler

Two Brothers Foundation Repair

United Protective Services

Urban Design Constructors

Urban Value Corner Store

USA Heroes Coalition dba

USA Real Estate Professionals (USAREP)

USA Patrol Division

Valet Living

VBM Waste LLC

WASH Multifamily Laundry

Systems

Watermark Restoration and Construction

Webb Pest Control

Westpark Communications

Whitmans Contracting and Roofing

Wilsonart LLC

WorldVue

XXL Construction Inc

Yellowstone Landscape

Yulf Decoration Group LLC

WE ROLLED OUT THE RED CARPET FOR SOME OF THE HOUSTON APARTMENT ASSOCIATIONS BEST AND I WANT TO KEEP THE CELEBRATION GOING AS WE WEATHER THE STORMS!

On June 27, HAA hosted the 2024 Honors Awards Ceremony! We recognized outstanding nominees and announced this year’s award winners. It was a night off from our industry that never sleeps, and we made time to celebrate hard work and dedication! It was very special, filled with changes, new additions, over 1,000 familiar faces and an energy in the room that could power up this city (which we all could use after Hurricane Beryl)! As president of HAA, I had the pleasure of hosting the Honors Awards alongside an “all-star cast” that included several HAA past presidents. It was my absolute pleasure to share the stage with predecessors that have been such an inspiration! Watching all members celebrate with and for one another was a priceless memory I will always cherish from this year.

Our industry truly never stops! Countless hours on site are spent inside leasing offices, outside walking properties, dealing with maintenance issues, supporting residents and leading teams to success. A lot of the hard work is performed behind the scenes, so on nights like the Honors Awards, we want to shout success from the rooftops to let the biggest association in the whole universe know just how valuable you are to HAA! This association has the best of the best, so even if you didn’t leave the night with an award, being nominated in such competitive categories is an achievement in and of itself. To the winners, a personal note from me … “You are some of the top professionals in our industry and we enjoyed celebrating you. Continue to go above and beyond and we will continue to watch you soar!”

Have a look at the photos of the red-carpet evening starting on Page 32 and see Page 40 for the nomination list from this year’s awards.

Speaking of celebrating our own – please join HAA as we celebrate the maintenance professionals that remain dedicated to our properties and residents. We could not do it without them! Treat your teams to a night out with the Houston Dynamos on September 18. Get out your orange and black to cheer on the Dynamos as they take on the Vancouver Whitecaps! Find more information about the 2024 Maintenance Appreciation Night on Page 24.

Go Dynamos and go HAA!

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

August Patron of the Month

Houston Planned Energy Systems HAA Member since 1978

Cotton Commercial USA Inc. HAA Member since 1982

Hire Priority Staffing & Executive Search HAA Member since 1993

Lowe’s Pro Supply HAA Member since 2006

Craven Carpet HAA Member since 1986

Camp Facilty Services HAA Member since 1994

HAA Member since 1997

Gemstar Construction Development Inc. HAA Member since 1985

AAA Plumbers HAA Member since 1984

FSI Construction Inc. HAA Member since 1999

Dixie Interiors HAA Member since 1987

Century A/C Supply HAA Member since 1968

By SHELLEY WATSON, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of

RENT CONTROL

President Biden proposes a federal cap on rents.

LAST MONTH, President Joe Biden announced a series of proposals to address increasing housing costs, most notably a cap on rents.

The plan would require housing providers with 50 units or more to cap annual rent increases at 5% or risk losing an important federal tax deduction for depreciation.

The proposal states that beginning this year and for the next two years, corporate landlords would only be able to take advantage of faster depreciation write-offs available to owners of rental housing if they keep annual rent increases to no more than 5% each year.

Under the current tax code, residential rental property owners can depreciate a building’s value over 27.5 years, rather than 39 as for other types of commercial real estate.

This would apply to more than 20 million units across the country, which is nearly half of the available stock. It would include an exception for new construction and substantial renovation or rehabilitation.

A Wall Street Journal Op-Ed opposing the President’s plan states, “It would reduce and could even eliminate the return on rental housing investments, especially since inflation has driven up insurance, construction and maintenance costs. Investors will have to pay higher taxes or accept a lower return. The Administration wants to increase subsidies for affordable housing even as it promotes policies to make

such projects less financially attractive.”

The President’s plan is NOT in effect now and would require Congressional approval, which is unlikely prior to the election and with a divided Congress. This is, however, an indication of future policies that he would push forward if he wins reelection.

In addition, the President has called for the repurposing of public lands by the Federal Government and state and local governments to build more affordable housing.

In an effort to sway Nevada voters, he announced that the Bureau of Land Management is considering the sale of 562.5 acres of public lands in the Las Vegas Valley that could support the building of up to 15,000 or more additional affordable rental and homeownership units.

The Federal Government is the largest landholder in the country, and state and local governments, as well as entities like transit agencies, school districts, public utilities and faith-based institutions, own considerable amounts of land that are underutilized and may be used in ways that better reflect local priorities and housing needs.

Recent analysis from the Center for Geospatial Solutions at the Lincoln Institute of Land Policy estimates the development potential of underutilized state and local government land located near transit at approximately 1.9 million units nationwide.

FHFA Announces Multifamily Tenant Protections

Also last month, the Federal Housing Finance Agency (FHFA) announced a set of required tenant protections for multifamily properties financed by Fannie Mae and Freddie Mac. Covered housing providers will be required to provide tenants with the following:

• 30-day written notice of a rent increase

• 30-day written notice of a lease expiration

• 5-day grace period for rent payments

Fannie Mae and Freddie Mac will monitor and enforce the tenant protections and failure to comply could result in penalties under the loan agreement. These protections will be required for new loans signed on or after the policy effective date, February 28, 2025.

A detailed description of the tenant protection policies is expected to be published later this month.

Fannie Mae and Freddie Mac have financed an average of 1.2 million multifamily rental units over the past three years.

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels.

For more on HAAPAC, visit www.haaonline.org/haapac

HURRICANE SEASON IS DEFINITELY HERE

Hopefully, this checklist can help.

AT PRESS TIME, we are still dealing with the damage and power issues from Beryl, along with an emergency order issued by the Texas Supreme Court. With more storms projected for the hurricane season, will you be ready for this again?

Although a number of things must be done before, during and after a storm hits, it’s a good idea to take note of what must be done after a hurricane hits in order to determine what should be done before a hurricane. In short, what can we do now that will help us prepare for later?

Unfortunately, Beryl has offered some pointers. Hopefully this checklist helps, too.

Who is in charge?

• Is there a contact number for all employees to check in and announce their availability?

• What employees of the owner or management company will make decisions?

• Is there a hierarchy of persons to make decisions so that if one person isn’t available, the next person will take charge?

Evaluate damage to the property and units.

• What has to be done?

• What vendors will need to be used to evaluate damage?

• Does the property have power?

• What materials, supplies and labor will be required to repair the property?

• How quickly can vendors get to the property?

• How much will vendors charge when they come to the property?

Determine the habitability of units.

• What is the damage at the property?

• Are units habitable?

• How long will it take to repair the damage?

• Can residents continue to occupy units during the time that repairs are made?

Determine status of leases.

• Pursuant to section 92.054(b) of the Texas Property Code, if after a casualty loss the rental premises are as a practical matter totally unusable for residential purposes, either the landlord or the tenant may terminate the lease by giving a written notice to the other any time before the repairs are completed.

• Section 16 of the TAA lease provides that if, in the owner’s sole judgment, damages to the unit or building are significant or performance of needed repairs poses a danger to the resident, the owner may terminate the lease and the resident’s right to possession by giving the resident at least 7 days written notice.

Determine the status of rent obligations.

• Pursuant to Section 92.054(c) of the Texas Property Code, if after a casualty loss, the rental premises are partially unusable for residential purposes, the resident is entitled to a reduction in the rent in an amount proportionate to the extent the premises are unusable because of the casualty, but only on judgment of a county or district court. However, an owner and resident may agree otherwise in the lease.

• Section 16 of the TAA lease provides that if the lease is terminated due to damage to the building or repairs needed pose a danger to the resident, the owner is required to refund prorated rent and all deposits, minus lawful deductions, through the termination date.

• Pursuant to section 3 of the lease, the resident cannot withhold or offset rent unless authorized by law.

Determine the status of the resident’s ability to remove items from the unit.

• The resident is going to want to know

whether, and to what extent, the resident can enter the unit after the storm passes by to remove personal property.

• Are the residents able to safely enter the unit to remove personal property?

• Do the residents need an escort to safely enter and remove personal property from the unit?

• What arrangements need to be made for residents to safely retrieve salvageable property?

• Pursuant to section 16 of the lease, the owner may remove the resident’s personal property if, in the owner’s sole judgment, the property causes a health or safety hazard or impedes the owner’s ability to make repairs.

• If the lease is terminated, the resident will be required to remove the property as of the termination date, unless other arrangements are made.

Determine how you will communicate with residents.

• Picture a world in which residents are not in their units or at the property. They have left. Knocking on doors and posting notices on doors may not be the best way to communicate with residents.

• Pursuant to section 21.1 of the lease, notice may be given electronically by the owner to the resident if allowed by law. The resident represents that the resident has provided the owner with the resident’s current email address and that the resident is responsible for notifying the owner if the email address changes.

• Be prepared to communicate by email. Residents may disperse when the storm comes through and the best way to get ahold of residents may be by email.

• You might want to have the cellphones of residents handy. You may want to communicate with residents by cell phone or text.

Determine how much time you will have to make repairs.

• Section 92.056(b)(4) provides that a landlord has a reasonable time to repair or remedy conditions after the landlord receives the tenant’s notice of the condition. However, Section 92.056(d) provides that, in determining whether a period of time is a reasonable time to repair or remedy a condition, there is a rebuttable presumption that 7 days is a reasonable time. However, to rebut that presumption, the date on which the landlord receives the tenant’s notice, the severity and nature of the condition, and the reasonable availability of materials and labor and of utilities from a utility company must be considered.

• Pursuant to Section 92.054(a), if a condition results from an insured casualty loss, the period for repair does not begin until the owner receives the insurance proceeds.

• Pursuant to Section 15.4 of the Lease, the owner agrees to act with customary diligence to make repairs and reconnections within a reasonable time, taking into consideration when casualty- insurance proceeds are received. A “reasonable time” accounts for the severity and nature of the problem and the reasonable availability of materials, labor and utilities.

Determine the status of pending evictions and court proceedings. Be prepared for changes and delays.

• Already this year we have seen operations in justice courts disrupted by a derecho and a hurricane. We have even seen the Supreme Court of Texas issue an Emergency Order which authorized extending deadlines and timelines related to justice court proceedings, including evictions.

• Do you have any pending eviction cases? Do you plan to file any new cases?

• Do you know how to obtain up-to-date information regarding possible court closures or other practical impacts on courtroom operations? This could include knowing the contact information for the court clerk and knowing how to check websites or social media accounts for the justice court, county court, and other official county agencies.

• Do you know how to access court records online so that you can monitor the status of your case and be prepared to adjust to any changes?

• Do you know how to contact your local constable’s office to check on the status of a pending Writ of Possession?

Other issues to consider.

• Do you have a list of vendors that you can call to estimate damages and make repairs?

• Do you have insurance to cover damages?

• Do you have funds set aside to pay any deductible (deductibles for named storms can be pretty hefty)?

• Do you have someone to call if you have issues dealing with media requests?

Although you can’t prevent storms from occurring, you can be as prepared as possible with respect to the issues that may affect your communities and residents. The goal is to make any recovery process go as smoothly as possible to minimize the time in which you and your residents can get back to a sense of normalcy. Good luck!

Want more“It’s the Law”?

LOST IN TRANSLATION

An evicted resident claimed she did not receive a notice to vacate.

A RESIDENT FILED a complaint with the Houston Apartment Association to dispute charges, receive an apology and to have an eviction removed from her credit report. Enclosed were copies of the resident ledger, lease and final account statement. The resident claimed that management did not accept her month to month rent deposits and evicted her from her apartment. After eviction, the resident received a final account statement showing that she owed the property $3,860.98.

HAA reached out to the apartment property and passed along the information and that response was forwarded to the resident. Enclosed in the management’s response were copies of the application, lease, resident ledger and final

account statement. Management stated that the resident received several letters and notices to vacate regarding her overdue account statement before she was evicted from her unit. Management also provided copies of the past due and notice to vacate letters that were sent to the resident.

The case was heard during a Resident Relations Committee meeting where the committee decided in favor of management. The committee decided that the charges were justified and that the resident owed the property $3,860.98.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the

resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

On the Road with HAA

Richmond, Sugar Land, Missouri City Region Meeting

Thursday June 27

Silos Harvest Green

AUGUST

Go-Getter Meet and Greet

Thursday, August 1

4 p.m to 6 p.m.

Pluckers

See Page 60 for sponsors and details.

“Back to the Lanes” Bowling Tournament

Friday, August 2

1 p.m. to 5 p.m.

Copperfield Bowl

See www.haaonline.org/events for details on how you can go back in time and into the future bowling with HAA!

Lunch Sponsored by Catalyst Construction Chadwell Supply Awards Sponsored by Matrix Construction 6

Avenues: Leadership Lane 3

Tuesday, August 6

9 a.m. to Noon

See Page 22 for details. Visit www.haaonline.org/events to register.

14

Resident Relations Committee B Meeting

Wednesday, August 14

2 p.m.

Closed committee meeting Via Zoom

15

NEXT Summer Social & Annual Fundraiser

Thursday, August 15

5:30 p.m. to 8:30 p.m.

Austin’s Backyard

See Page 19 for sponsors and details.

21

It’s The Law Breakfast

Wednesday, August 21

8:30 a.m. to 10:30 a.m.

Learn more on the latest legal issues with HAA General Counsel Howard Bookstaff, Hoover Slovacek. Visit www.haaonline.org/events to register.

Sponsored by FSI Construction and TriArc Construction

22

Leadership Lyceum

Thursday, August 22

9 a.m. to Noon

PAC Steering Committee Luncheon

Thursday, August 22

Noon to 1:30 p.m.

Open to HAA PAC Steering Committee members. Contact govaffairs@haaonline.org for details.

27-28

Leasing 101

Tuesday, August 27 through Wednesday, August 28

9 a.m. to 5 p.m. on Tuesday 9 a.m. to Noon on Wednesday From Fair Housing to today’s terminology and sales techniques, the industry’s most seasoned and dynamic instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career. Visit www.haaonline.org for more information.

29

Avenues: Technology Row 3

Tuesday, August 29

9 a.m. to Noon

See Page 22 for details. Visit www.haaonline.org/events to register.

SEPTEMBER

2

HAA Office Closed

Monday, September 2

In observance of Labor Day

4

New Supplier Orientation

Wednesday, September 4

10 a.m. to 11 a.m. Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Meeting

Wednesday, September 4

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial

Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only. Email members@haaonline.org for details.

4-5

CPO: Certified Pool Operator (English)

Wednesday, September 4 through Thursday, September 5

8:30 a.m. to 5 p.m.

See www.haaonline.org/events for details and to register.

Sponsored by Texas Apartment Pool Services

11

Resident Relations Committee A Meeting

Wednesday, September 11

2 p.m.

Closed committee meeting Via Zoom

12

Go-Getter Meet and Greet

Thursday, September 12

4 p.m. to 6 p.m.

Cottonwood 3422 N Shepherd Drive

Sponsored by EDT Construction and The Liberty Group

13

ACES Luncheon

Friday, September 13

11:30 to 1:30 p.m.

Brennan's of Houston

The ACES luncheons are open to portfolio supervisors, executives and sponsor only. For more information, visit www.haaonline.org/events.

Sponsored by Catalyst Construction and Precision Appliance Leasing

17

HAA PAC Meeting

Tuesday, September 17

Noon to 1:30 p.m.

Join the HAA Political Action Committee for its September luncheon. Contact govaffairs@haaonline.org for details.

Sponsored by Texas Apartment Pool Services

18

IROC Breakfast

Wednesday, September 18

8 a.m. to 10 a.m.

19

Avenues: Maintenance

Thursday, September 19

8 a.m. to Noon

See Page 22 for details.

24

NEXT Breakfast

Tuesday, September 24

8:30 a.m. to 10 a.m.

See Page 19 for details.

25-26

Leasing 101

Wednesday, September 25 through Thursday, September 26

9:00 a.m. to 5:00 p.m. on Wednesday

9:00 a.m. to Noon on Thursday 26

Pearland Region Meeting

Thursday, September 26

11:30 a.m. to 1 p.m.

Contact govaffairs@haaonline.org for details

HAA Board Meeting

Thursday, September 26

4 p.m. to 6 p.m.

27

Supplier Education Program

Friday, September 27

10 a.m. to Noon

See Page 18 for details.

30

Dinerstein Memorial Golf Tournament Monday, September 30

7:30 a.m. to 3 p.m.

Sugar Creek Country Club

Join HAA for our yearly tournament raising funds for the HAA Political Action Committee. For details, visit www.haaonline.org/events or contact govaffairs@haaonline.org.

Discover the Ultimate Roadmap to Success with all new speakers for 2024

What is Avenues?

It is a series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

Who Can Sign Up?

We offer multiple options for registration:

• Annual per property subscription

• based on the number of units.

• Individual Annual Supplier

• Partner subscription

• Individual/Corporate

• subscription rate

What does this get me?

Once you sign up it gives you access to all 15 education sessions through out the year. All you need to do is respond to the reminder email before each session letting us know how many are attending.

Pricing:

• Fewer than 200 units: $210/year

• 201-350 units: $410/year

• More than 351 units: $510/year

• Supplier: $210/year

• Corporate Individual: $210/year

• Individual sessions: $60/person Three (3) CEC credits awarded per session.

Look for the class schedule at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org

Celebrate our Dynamic Maintenance professionals with the Dynamo Maintenance Appreciation NIGHT

Wednesday, September 18

Houston Dynamo vs. Vancouver Whitecaps

7:30 p.m.

Shell Energy Stadium, 2200 Texas Ave., Houston, TX 77003

$65/person

Treat your teams to a night out with the Houston Dynamo as they take on the Whitecaps.

Attendees will have access to the HAA game-day package, which includes one reserved seat to the Houston Dynamo vs Vancouver Whitecaps game in our HAA section, monetary credit to use at Shell Energy Stadium concessions, HAA-branded swag, and more!

Please note: This event is open to management, maintenance professionals and sponsors only. Visit www.haaonline.org/events for details and to register.

Summer Business Exchange 5 Minutes!

Property management supervisors and executives:

Don’t miss this free networking opportunity that supports our industry.

Join HAA and Event Chairs Ingrid Shultz, RPM Living, and Joe Melton, The Morgan Group, for the 18th annual HAA Summer Business Exchange, a great opportunity to learn about the latest industry products and services in an online, controlled environment and give back to your industry. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, pest control, technology and more!

Thursday, August 8

HCC West Houston Institute, 2811 Hayes Road, 77082

8 a.m. – Registration

9 a.m. to 11 a.m. – Exchange

See more at: www.haaonline.org/businessexchange or contact Susan Hinkley at shinkley@haaonline.org or 713-595-0313 for more information. Visit www.haaonline.org/businessexchange to register.

Sponsored by Blue Stream Fiber, Guardian Construction, ServPro Friendswood Pearland and Sherwin Williams

Owners/Property Management:

The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a five minute limit. Supplier companies pay for this opportunity and your attendance makes this possible.

This event raises money for the Houston Apartment Foundation Scholarship Fund. The HAF Scholarship Fund provides monetary assistance to students who are pursuing their credentials. By simply attending, (you pay nothing) you are helping us grow talented people to work in the industry. To take part in this great fundraising event, contact HAA’s Susan Hinkley at shinkley@haaonline.org

Suppliers:

You will have access to a number of property management leaders from owner executives to maintenance supervisors. For the cost to participate, visit the link below.

On the Scene with HAA and

NAA Apartmentalize

June 17 to 21 in Philadelphia

A big Houston contingency descended upon the City of Brotherly Love for the National Apartment Association’s yearly event. NAA hosted their summer governance and board meetings as well as the Apartmentalize education conference and expo. Everyone was “Feeling the Love” as it was a great trade show including HAA members volunteering as panelists and being recognized, including Greystar’s Avery Valdes as one of “NAA’s 20 in their Twenties”! Thank you to the many HAA members who traveled to the East Coast to participate and represent Houston earlier this summer!

On the Scene

“Step Right Up” Sponsorship Auction

Thursday, June 13 at the HAF Education Center

It was the Greatest Show on Earth as suppliers dreamed big for HAA’s June Sponsorship Auction.

Thanks to our sponsors, $279,700 was raised for HAA’s education, events and meetings.

A big thanks to our auctioneers Billy Griffin and Christy Rodriguez!

Thank you to our generous supplier sponsors:

Camp Facility Services

TriArc Construction

Chadwell Supply

Tidal Electrical

Catalyst Construction

Blue Stream Fiber

XXL Construction

BluSky Restoration Contractors

AAA Plumbers

Crestmark Construction

Texas Apartment Pool Services

Precision Appliance Leasing

Steward Trash Valet

Valet Living

Massey Services

EDT Construction

Best Plumbing

Lowe's Pro Supply

Ameritex Movers

Century Air Conditioning Supply

Sherwin Williams

Foundation Specialists

Redevelopment Services

Texscape Services

Epic Multifamily Construction

ALN Apartment Data

Earthworks

Guardian Construction

Perfect Parking

ServPro Friendswood Pearland

Ideal Parking Management

American Fire Systems

The Liberty Group

Flooring Warehouse

Furniture Options

Gemstar Construction

Hire Priority

Blue Team Restoration

Poolsure

WeDoTrash

Brandt Electrical Services

Church Foundation Repair

Cotton Commercial USA

IKO Industries

The Phoenix Staffing

Aire-Master of Houston

ICONstrux Design + Build

FSI Construction

New Creations

fun abounds

On the Scene

Photos by HIEBERT PHOTOGRAPHY

2024 Honors Awards

Thursday, June 27 at the Hilton Americas

Property Awards Sponsored by American Fire Systems and Ameritex Movers. Individual Awards Sponsored by Apartments.com and Tidal Electrical Services

Reception sponsored by Century A/C Supply and Lowe’s Pro Supply

More than 1,000 attendees honored the best of 2024 in multifamily, with HAA presidents past and present presenting the awards. Want to see more? All the photos from the event are available on the HAA website at www.haaonline.org. Scroll down the homepage and click the “Photos by Partners” link on right side.

1. Leasing Professional of the Year Helen Barnes, CALP 2. Maintenance Technician of the Year Victor Castro 3. Owner/Management Executive of the Year Stephanie Graves, CAM, CAPS, IROP 4. On-Site Manager of the Year, 1-199 Units, Judy Molina 5. On-Site Manager of the Year, 200-299 Units, Amber Tristan, CAM 6. On-Site Manager of the Year, 300-399 Units, Jessica Wheeler, CAM, CAPS 7. Maintenance Supervisor of the Year, Single Property, Rolan Sanchez 8. Maintenance Supervisor of the Year, Multiple Properties, Sergio Pineda 9. Marketing/Training Director of the Year Emily Jones 10. Onsite Maintenance Support of the Year Kyle Wolff

11. Maintenance Supervisor of the Year, Multiple States, Arnold Pedregon 12.

1. Independent Owner of the Year Ramon Nunez, CAM, IROP 2. Go-Getter of the Year Randa Dick 3. Rising Star Supplier of the Year Malloy Hess

4. Portfolio Supervisor of the Year Jennifer Ramos, CAM, CAPS, CAS 5. Assistant Manager of the Year Chelsie Simpson, CAM 6. Supplier of the Year Karen Nelsen, CAM, CAS 7. Built Before 1980 Property of the Year Reserve at Bankside 8. On-Site Manager of the Year, 400 Units or More, Patti Melendy, CAM 9. Corporate Support Professional of the Year Emily Frost 10. Built 1990 – 1999 Property of the Year Aventura 1414 11. Built 2000 – 2015 Garden Property of the Year Alexander Apartments 12. Built 2000 – 2015 High Rise Property of the Year Hanover Post Oak 13. Built 2000 – 2015 Mid Rise Property of the Year Camden Highland Village 14. Less Than 100 Units Property of the Year Bellestone Villas 15. Senior Living Property of the Year Cadence Creek at Gosling 16. Lease-Up Property of the Year Highpark Apartments

2024 Honors Individual Nominees

Each individual’s company is listed as submitted at time of nomination. Winners listed in bold.

Keisha Howell

Venterra Realty

Riverbend Apartments

Rhonda Jimenez-Jackson

Nolan Real

Estate Services

Avenues at Shadowcreek

Ranch

Ashley Jones

Venterra Realty

Stoneridge on the 8

Cinthia Lopez

Westdale Asset Management

The Grand at

Upper Kirby

Sara Martinez

Asset Living

Haven at Bellaire

Kati Mercer

Knightvest Residential

Alys Luxury Living

Bibiana Moreno

Veritas Equity Management

Pointe at Steeplechase

Adam Perdew

Venterra Realty

Forest View

Lesly Reyes

ParaWest Management

Westmount at Braesridge

Emily Richardson

Knightvest Residential

Domain Memorial

Luxury Rental

Townhomes

Kim Roy

Asset Living

On-Site

The Henry at Liberty Hills

Dora Rubio Envolve

Communities Aspen Park

Sean Sesher

Nolan Real

Estate Services

Avenues at Tuscan Lake

Chelsie Simpson

Q10 Property Advisors

Montebello Gardens and Bella Capri

Abby Tahir

American Landmark

Watersedge

Alma Tahuil

Banyan Equity

Realty Silverbrooke

Ebony Cain

Morgan Group

Star

Natalie Espericueta Q10 Property Advisors

Crossing at Berkley Square & St Charles

Suzanne Flores

ParaWest Management The Grove at Pinemont

Alison Gascon

Cushman & Wakefield

Alders Cross Creek

Lyanna Gervasi American Landmark

Lodge 1550

Karen Gripon

American Landmark

Elite 99

Juanita Herrera

Grove Texas Capital

The Grove at Renwick

Breonna Holland

Madera Residential

Chelsea Museum District

Carlyn Llenos

Greystar

Ivy Point Kingwood

Krystal Martinez Balay

Cushman & Wakefield

Alders Cross Creek

Judy Molina

Mosaic Residential

Del Sol

Michelle Rodriguez

American Landmark

Phillips Pass

Margarita Rodriguez

Bravo Capital

Management

The Amelia

Darlene Seale

Venterra Realty

Riverbend Apartments

Daniel Toltecal

Grove Texas Capital

Park Colony

Alex Van Fleet

Asset Living

Lauren in the Heights

On-Site Manager, 200-299 units

Nora Aguirre

ParaWest Management

Idlewood Park

Natalie Arreguin

Knightvest Residential Brighton

Erica Cabrera

Venterra Realty

Forest View

Lisbet Calderon

Better World Properties

Smart Living at Texas City

Rachel Craddock

Morgan Group

The Parker

Liz Dvorak

Asset Living

Vanderbilt

Sendi Galvan

AOG Living

Hollow Park Tree

Brenda Grasha

Venterra Realty

Timber Mill

Lollie Guzman

Francis Property

Management

Laguna Vista

Rodreka Thompson

Abbey Residential

Abbey at Briargrove Park

Jael Veliz

Envolve Communities

Coral Hills

Daniel Zambrano

Greystar

The Museum Tower

On-Site Manager, 1-199 units

Imelda Garcia

Better World Properties

Vista Gardens

Mary Gomez

Q10 Property Advisors

Crossings at Berkley Square

Consuelo Hernandez

Asset Living

The CoOp at the Med Center

Amber Tristan

Francis Property Management

Midtown Arbor Place

On-Site Manager, 300-399 units

Julie Arrendondo

Asset Living City Park Heights

Teresa Cain

Abbey Residential

The Abbey at Northpoint

Sandra Capulin

Mosaic Residential

Cambridge Place

Barbara Carillo

Venterra Realty Coles Crossing

Chazz Coleman Greystar

Beth Crisp Landmark Management Landmark at Cypress Falls

Josh Fuentes Asset Living Paramount at Kingwood

Tara Gerhardt

Services Avenues at Tuscan Lake Taylor Graham Knightvest Residential

Carolyn Grimm Francis Property

San Brisas Apartments

Jessica Landry

Venterra Realty South Shore Lakes

Fidel Lozano American Landmark Opal at Barker Cypress

Daniela Lozano Knightvest Residential The Biltmore

Jessica Lunsford Venterra Realty Silverbrooke Sunny Mapps

Landmark Waters Edge

Bethany McCormack

Holden Heights

Jennifer Haney

Marquette Management East End Lofts

Amanda Hernandez

Q10 Property Advisors

Cypress Parc

Priscilla Holbrook

Banyan Equity Management

Villas by the Bay

Jasmine LeDoux

Asset Living

Vargos on the Lake

DeAnn Lutz

RPM Living The Grand at La Centerra

Monica Portillo

Envolve Communities

Aspen Park

Dario Quezada

Asset Living

Flats on Tanglewood

Maria Rodriguez

Mosaic Residential

Morgan Bay

Maintenance

Supervisor,

Multiple States

Arnold Pedregon

ParaWest Management

Maintenance Supervisor,

Single Property

Liliana Alvarado

DayRise Residential

Cobblestone

Florencio Arcea

Veritas Equity Management

Pointe at Steeplechase

Santos Berrospez

American Landmark

McAlister

Miguel Bran

Keener Management

Montelago

Rick Cheesman

Abbey Residential

The Abbey at Briargrove Park

John Coyle III

Nolan Real

Estate Services

Avenues at Tuscan Lakes

Cecilia Diaz

Francis Property Management

Retreat at Westpark

Lazaro Fuentes Medina

Nolan Real

Estate Services

Avenues at Shadow Creek

Ranch

Hugo Gomez

Greystar

Silos Harvest Green

Jose Gomez Venterra Realty

San Palmilla

Darvin Gonzalez

Knightvest Residential

Knox at Westchase

Fermin Hernandez

BH Management

Northgate Oaks

Apartments

Eddy Herrera

RPM Living

The Park at Pisa

Randall Hines

Nolan Real

Estate Services

Imperial Lofts

Manuel Delmar Matute

American Landmark

Opal at Barker Cypress

Robert Morales

Mosaic Residential

Timberlakes at Atascocita

Salvado Navarrete

Knightvest Residential

Alys Luxury Living

Jose Pena

Asset Living

The Henry Liberty Hills

Rene Perdomo

The Hanover Company

The Driscoll River Oaks

Jorge Pina

ParaWest Management

The Grove at Pinemont

Jose Francisco Ramirez

Greystar

The Westcott

Cristian Reyes

Asset Living

2828 at Royal Oaks

Wilmar Rivera Cabrera

Trinity Propery Consultants

Jose Sanchez

Greystar

High Point Uptown

Rolan Sanchez

The Hanover Company

Hanover Parkview

Roy Sargent

Knightvest Residential

Rosemary

Oscar Serna

Morgan Group

Pearl Midlane

Leonardo Torres

Mosaic Residential

Queenston Manor

Damian Yanez

Venterra Realty

Highpark Apartments

Maintenance Supervisor,

Multiple Properties

Feliciano Alcarez

Q10 Property Advisors

Sergio Pineda

Summit Property Management

Maintenance Support

Sandra Aguilera

Greystar

Lakeside Row

Georgina Avalos

Nolan Real

Estate Services

Imperial Lofts

Alexandra Baca

Blazer Real Estate

Hollyoak Senior Living

Santos Bonilla

Knightvest Residential

Rosemary

Mykola Fitkaliuk

Venterra Realty

Coles Crossing

Abishalom Israel

Francis Property Management

Riverwood

Herman Lagrange

Venterra Realty

Silverbrooke

Mauricio Lopez

Venterra Realty

Silverbrooke

Trevon Maihh

Francis Property Management

Estancia San Miguel

Ana Manica

Francis Property Management

The Lakes at Cinco Ranch

Tomas Perez

Knightvest Residential

Rosemary

Maribel Salas

Venterra Realty

San Palmilla

Raymond Singleton

Asset Living

Vanderbilt Apartments

Ever Soto

Venterra Realty

San Palmilla

Sergio Torres

Knightvest Residential

Kimpton

Kyle Wolff

Francis Property

Management

Savannah Oaks in Spring

Marketing/ Training Director

Nimcy Gonzalez

Veritas Equity

Management

Emily Jones

Advenir Living

Corporate Support

Professional

Rachel Black

The Hanover Company

Lisa Bradley

SYNC Residential

Julie Clay

Asset Living

Emily Frost

SYNC Residential

Brian Jones

Mosaic Residential

Rosi Martinez

Q10 Property Advisors

Quincy Reynolds

The Hanover Company

Rebecca Rodriguez

SYNC Residential

Rianne Smith

ParaWest Management

Jason West

Envolve Communities

Stephanie Zavala

SYNC Residential

Portfolio Supervisor

Michelle Aceves

Guardstone Property Management

Erica Askew

RPM Living

Evelyn Bartish

Greystar

Kara Brown

American Landmark

Kristin Butterfras

Greystar

Bernadette Cepeda

Mosaic Residential

April Conway

Banyan Equity

Management

Kayla Ewens

Knightvest Residential

Karen Hefner

Asset Living

Soyini Hodge

Advenir Living

Vi Lewis

MLDC Management

Jackie Mendez

Devonshire Real Estate &

Asset Management

Monica Morales

Q10 Property Advisors

Cortney Myers

American Landmark

Jennifer Ramos

Vidalta Life

Danasha Richard

SYNC Residential

Grace Rocha

Q10 Property Advisors

Paola Rodriguez

Foresight Asset

Management

Liz Romero

ParaWest Management

Jeremy Tate

Envolve Communities

Lindsay Torres-Smith

Summit Property Management

Anna Towns

Asset Living

Toby Walker

Keener Management

Independent

Rental Owner

Ramon M. Nunez

Bravo Capital Management

Owner/Management

Executive

Stephanie Graves

Q10 Property Advisors

Pamela McGlashen

Keener Management

Binal Patel

Peak Residential

Ryan Raser GWR

Management

Codi Stepanski

American Landmark

Alex Weng

GPI Real Estate

Management

Supplier

Susan Alvarado

Century A/C Supply

Tammy Broadway

American Fire Systems

Shaun Callaway

Earthworks

Brandon Coleman Chadwell Supply

Deborah DeRouen

The Phoenix Staffing

Giovanna Gone

Century A/C Supply

Mallory Hess

Century A/C Supply

Destiny Hinojosa

Epic Multifamily

Construction

Dan James

Redevelopment Services

Rae Jones

Multi Family Utility

Debra Knight

Comm-Fit

Stephanie Krop

Poolsure

Liz Levins

Gemstar HVAC

Candis Mohr

AAA Plumbers

Tracey Moore

Flooring Warehouse

Karen Nelsen

ALN Apartment Data

Arely Pena

The Liberty Group

Nikki Sekunda

The Liberty Group

Crystal Varela

Century A/C Supply

Amber Whitaker

FSI Construction

Go-Getter of the Year

Randa Dick Lifestyles Unlimited

Rising Star Supplier of the Year

Mallory Hess

Century A/C Supply

2024 Honors Property Finalists

36Sixty, Morgan Group

Alders Cross Creek, Cushman & Wakefield

Alexan River Oaks, Greystar/Crow Holdings LLC

Alexander Apartments, Knightvest Residential Aventura 1414, RPM Living/Boston Capital

Bella Vida Apartments, Q10 Property Advisors

Bellestone Villas, Q10 Property Advisors

Brazos Crossing, Stonemark Management

Cadence Creek at Gosling, Caldwell Companies/Greystar

Camden City Centre, Camden

Camden Highland Village, Camden

Compass at Windmill Lakes, Stonemark Management

Connection at Buffalo Pointe, BH Management

Crossings at Berkley Square, Q10 Property Advisors

Cypress Creek Crossing, Westdale Asset Management

Cypress Lake, Madera Residential

Elan Harvest Green, Greystar

Forest View Apartments, Venterra Realty

Galleria Flats, Q10 Property Advisors

Gristmill at Tuscany Park, NRP Group

Hanover Parkview, The Hanover Company

Hanover Post Oak, The Hanover Company

Hanover Rice Village, The Hanover Company

Hanover River Oaks, The Hanover Company

Highpark Apartments, Venterra Realty

Kessler Jersey Village, Madera Residential

Lofts at Springlake, Banyan Equity Management

Ltd. Med Center, Greystar

Pearl Greenway, Morgan Group

Pearl Marketplace at Midtown, Morgan Group

Pearl Rosemont, Morgan Group

Plantation Park Apartments, Willow Bridge Property Company

Reserve at Bankside, Judwin Properties

Silverbrooke Apartments, Venterra Realty

Taylor Heights, Quarterra Multifamily

The Abbey at Briargrove Park, Abbey Residential

The Abbey at Enclave, Abbey Residential

The Abbey at Northpoint, Abbey Residential

The Argonne, Judwin Properties

The Driscoll at River Oaks, The Hanover Company

The Museum Tower, Greystar

Timber Mill Apartments, Venterra Realty

Villas by the Bay, Banyan Equity Management

Virage, Greystar/Crow Holdings LLC

Waterside Apartments, Summit Property Management

Westmount at Braesridge, Westmount Realty/ ParaWest Management

Arrive River Oaks

Woodway Garden, Guardstone Property Management

The Best of the Best in Onsite Management

The HAA Honors Awards recognizes members for their commitment to their communities and the apartment industry. Here is the first group of 2024 Houston Apartment Association Honors Award recipients.

Owner/Management Executive of the Year

Stephanie Graves, CAM, CAPS, IROP Q10 Property Advisors

Stephanie Graves is CEO of Q10 Property Advisors and was HAA’s 2023 President. Stephanie served as a vice president-atlarge for HAA from 2019 to 2020. She has served on the HAA Board of Directors for more than 10 years and is a graduate from the HAA and Texas Apartment Association Leadership Lyceum programs. She also served as a National Apartment Association delegate, and the HAA Strategic Outreach Committee.

In 2015, Stephanie started her own company, Q10 Property Advisors, with partner Ginger Bernstein, who has since retired. In July of 2015, they acquired a 276-unit community and today, Q10 manages 7,853 units. At the ceremony, Stephanie had this to say, “You know, we work hard for other people (in this industry). I love seeing everybody nominated. It's such a huge honor and you know it's icing on the cake for everything that HAA is and I just appreciate it, to see my peers and to know that they appreciate it.”

Portfolio Supervisor of the Year

“I’d like to thank my Q10 team … my team's amazing. We've grown a great deal. This has been the hardest five years … we've ever been through and they have worked so hard. So I just very much appreciate it.”

Stephanie is a sought-after speaker for the apartment industry nationwide. She has spoken for the TAA and NAA conferences on multiple occasions, and she is recognized as an NAA Education Faculty member. She is an active volunteer instructor for the Houston Apartment Foundation and Education Committee leader.

Stephanie was recognized in 2009 and 2011 as Marketing Director of the Year and in 2019 for Executive of the Year. TAA selected her as MVP Volunteer of 2022 for her leadership as the TAA Lyceum chair.

She is an entrepreneur, a business owner, started a non-profit, built a Montessori preschool, is an avid poker player and is a mother to an amazing daughter, ‘Smilin’ Rilynn.

Congratulations, Stephanie!

Jennifer Ramos, CAPS, CAM, CAS Vidalta Life

Jennifer Ramos is regional supervisor for the Houston region for Vidalta Life. Jennifer has been in the multifamily industry for 16 years and with Vidalta for one year.

Vidalta’s Andrea Castro stated, “Jennifer was enlisted to assist in the restructuring of a struggling and destabilized portfolio. She assumed responsibility for three properties, all grappling with issues such as low occupancy rates, outstanding debts, maintenance issues, high employee turnover and low resident satisfaction. …”

“Under Jennifer’s guidance, Grand Palms underwent a remarkable transformation. They successfully eliminated stagnant units, diligently managed make-ready processes, controlled work orders effectively and boosted their occupancy from 83.7% to an impressive 94.2%. … Similarly, Champions Centre faced comparable challenges but

managed to weather the storm. Their occupancy surged from 69.3% to a commendable 90.6%, reflecting a significant 21.3% improvement.”

“Renewal rates across the portfolio soared from and average of 15-20% to an impressive 45-76%. Within a span of eight months, the properties witnessed a remarkable decrease in employee turnover and significant improvements in occupancy rates, debt management, maintenance efficiency and resident satisfaction. Jennifer’s strategic acumen and unwavering commitment to delivering results have been instrumental in this success story.”

Jennifer is also an active industry volunteer, a credential facilitator for HAA, an NAAEI Faculty member and a Leadership Lyceum graduate.

Congratulations, Jennifer!

Corporate Support Professional of the Year

Emily Frost, SYNC Residential

Emily Frost is the talent acquisition specialist for SYNC Residential, “I am the recruiter for our entire company, not just in Houston, but all of it,” with a portfolio of more than 7,074 units.

Emily has been in the industry for six years and with SYNC Residential for four years.

“I fell into the apartment industry. I feel like that's what a lot of people do. I knew someone who referred me to the industry, worked my way through a vendor referral and have been here ever since.”

SYNC’s Danasha Richard stated that, “Emily has had a strategic approach to recruitment and effective candidate sourcing. She has a strong focus on candidate experience and commitment to diversity and inclusion. She has made significant contributions to talent acquisition within the organization.”

“Emily doesn’t just stop at recruitment, we can always count on her to assist in all other areas of our company. If it is helping plan company events, schedule training or even helping onsite when we are short staffed. Emily truly embodies all of our core values at SYNC. We are very blessed to have her as a part of our team and glad that she is the first person our new team members get to meet.”

Emily’s awards with SYNC include being the Spotlight Employee of the Month March 2021 and Corporate Employee of the Year 2021, and received the SYNC Excellence 2022.

Emily is an active volunteer. She is a HAA NEXT and Expo Committee member and was selected for the HAA Forty Under 40 Class of 2022. She is currently a HAA Leadership Lyceum candidate. Outside of HAA, Emily is a member of the Junior League of Houston.

Congratulations, Emily!

Manager of the Year, 1 to 199 units

Judy Molina, Mosaic Residential

Judy Molina is a property manager for Mosaic Residential’s Del Sol Apartments, a 152 unit property built in 1979. She has been in the apartment industry eight years and with Mosaic for two years.

Judy accepted the challenge to manage and lead the team for a vintage 1979 asset as a first time property manager when Mosaic acquired the property. She lead the team to overcome high turnover, high delinquencies, inherited serious city required repairs and much more.

Mosaic’s Velissa Parmer said, “She led her team to achieve an average occupancy of 95.1%, average bad debt of 0% (ZERO y’all) after she inherited over 5%. She increased revenue 8.8% largely due to a $35.6K or 26.4% decrease in Total Rental Losses and a $32.6K decrease in Total Bad Debt. The closest reporting month with 0.4% delinquency on average and Controllable Net Operating income increased $348K or 34.3% year over year as of December 31, 2023.”

Velissa continues, “Judy’s leadership ability, professionalism and performance management ability makes her quite a power-house, results driven leader. While Judy leads with heart, she is downright masterful at training others, providing clear direction and motivating them to achieve or exceed the desired results. This and she is always willing to help sister properties.”

“She also had two of the three team members that reported to her get promoted. She is an amazing first time property manager and leader.”

Prior to her promotion to property manager, Judy was recognized by her company as Assistant Manager of the Year for an asset over 500 units.

Judy stated after winning her award, “Thank you to all of Mosaic Residential who believed in me and who gave me the chance.”

Congratulations, Judy!

Assistant Manager of the Year Chelsie Simpson, CAM, Q10 Property Advisors

Chelsie Simpson is now a property manager for a tax-credit property, but was nominated and received her award for her previous position as assistant manager for Q10 Property Advisors’ Montebello Gardens and Bella Capri, properties with a total of 155 units.

Chelsie was recruited into the multifamily industry while looking for an apartment, “The manager at the time liked my personality. So, she asked if I was interested in leasing. I said yes. It came with a free apartment, so I couldn't pass it up. Six months later I was an assistant manager and I've never looked back. I've been in the industry for eight years.”

How did she get where she is in her career? “Amazing leadership, asking questions, always wanting to learn more, never stopping,” Chelsie responded.

Q10’s Emily Gaal stated, “Chelsie makes an immediate positive impact on each property she has helped and always rises to the challenge! At her previous community, she was able to assist with turning struggling assets around by helping to increase total income form $400K to $540K through her collections efforts and leasing expertise. She has also become our expert on evictions after assisting with over 200 in her communities and we cannot wait to see her excel more!”

Chelsie has earned her Certified Apartment Manager credential and has attended numerous HAA educational offerings.

She has taken part in the HAA Food Drive and looks forward to continuing her participation.

Congratulations, Chelsie!

Marketing/Training Director of the Year

Emily Jones, CAPS, CAM, Advenir Living

Emily Jones is the regional marketing manager for Advenir Living and oversees their portfolio marketing spending and assists with different aspects of marketing and systems. The Advenir Living portfolio includes 7,833 units.

She has been in the industry for eight years and with Advenir Living for one year and holds an MBA.

When asked, how did you get your first job in the apartment industry? Emily said, “I was going to Texas State and I was looking for a job where I could do my homework and it just fell into my lap.”

“I got engulfed and just fell in love with the industry.”

Emily was a member of the 2022 Class of the HAA Forty Under 40, served on the HAA Expo Committee and is a member of the HAA NEXT young professionals group. Emily stated, “… my love for the industry has always run deep and there have been times where I put my job before my personal life. … I’d like to thank my spouse and my baby girl and just everyone who's been along my journey.”

Emily mentors on-site team members on best marketing practices and takes teaching leasing skills to a new level that incorporates the leasing professional personality type to ensure a successful closing ratio.

Congratulations, Emily!

Manager of the Year,

200 to 299 units Amber Tristan, CAM, Francis Property Management

Amber Tristan is the property manager at the 243 unit Midtown Arbor Place for Francis Property Management. She has been in the apartment industry for 11 years and at her current property for two years.

When asked how she became involved in the multifamily industry, Amber said, “My mom, she started me off when I was 11 years old, filing papers. Then at 16, allowed me to answer phones and start showing apartments.”

When asked how she arrived at where she is now, Amber stated, with “great mentors at Francis. I love them so much I couldn’t do it without them.”

Francis’ Jennifer Whiteman says that “Amber is always available to help. As a new manager, she volunteered to manage two of FPM’s sister sites as well as her own during staff shortages.”

“She was instrumental in organizing the 2022 and 2023 employee HAA events, including organizing our HAA Volleyball team, comanaging the HAA Maintenance Appreciation attendees, All Stars Sports Challenge team and planning the FPM company Christmas Party for more than 100 employees. She attends and maintains a Blue Star status for her communities as well.”

Amber has been a member of the HAA NEXT young professionals group for eight years and currently serves as a committee member.

When asked who she would like to thank, she said, “all my mentors, from Jennifer Whiteman to Debbie Sulzer to Chris Palacios and Wallace Reed. I am so happy and love them for teaching me and encouraging me to grow and love what I do.”

Congratulations, Amber!

Manager of the Year, 300 to 399 units Jessica Wheeler, CAM, CAPS Greystar

Jessica Wheeler was promoted to regional manager, but was nominated and received the award as onsite manager for Greystar’s The Westcott, a 315 unit property built two years ago.

Jessica has been in the multifamily industry for 15 years and with The Westcott for less than a year.

She began her career in leasing, “How did I get my first job? I was a young 20 year old who was looking for a discount on rent and I decided to be a leasing agent and the rest is history.”

“I got where I am now by being supported by amazing people and falling in love with the industry as a whole …”

Her property has an occupancy of 93% with a delinquency of less than 1% of the monthly billing amount of $1,088,684.

Jessica has assisted in the successful sale of three communities, finalized lease ups at

three communities and has managed various product types. Jessica transitioned one community to the PFC program and has successfully assisted several other communities onboard and train for the program. Nine employees report to Jessica and there have been multiple promotions of employees that have worked under her, as leadership and motor skills are a priority.

Jessica received the 2011 Manager of the Year award, the 2016 Profitability Award and the 2021 Professionalism Award.

Jessica is currently the chair of the HAA Resident Relations Committee. Her advice to her peers, “Be involved in HAA as much as possible, whether that’s networking at events or volunteering on a committee. Taking part and making those connections is instrumental to your career.”

Congratulations, Jessica!

Manager of the Year, 400+ units

Patti Melendy, CAM, Asset Living

Patti Melendy is property manager for Asset Living’s 2828 Royal Oaks, a 510 unit property built in 1995.

Patti has been a member of the apartment industry for 34 years and with her current property three years.

Asset Living’s Karen Hefner had this to say about Melendy, “Patti is a rockstar in our company, winning numerous awards for performance, Internal Manager of the Year several times, and in addition, her community won HAA’s Property of the Year award last year for 2022 performance. She has most recently been selected to be an Asset Ambassador and the previous year she won an award for continually displaying our core value of “Drive.” She helps to train the new managers, always

Leasing Professional of the Year

Helen

Barnes, CALP, Venterra Realty

Helen Barnes is a leasing professional for Venterra Realty.

Helen joined Venterra in late 2022 and quickly proved to be a leasing superstar by achieving Tier 1 in less than two months.

With a positive, charismatic personality, she is always willing to learn. She not only earned her Certified Apartment Leasing Professional credential, she also became a Better Living Consultant mentor this past year, welcoming Venterra’s new consultants and providing training and support in their role.

Venterra’s Christina Montalvo stated in her nomination of Barnes that Helen exemplifies a “Team First” spirit and is always willing to stay late or come in early to help and get the job done. Ranked four out of 112, Helen completed 327 tours and had a 34% closing ratio in 2023.

willing to help with due diligences, managed a $5 million renovation and completed associated draws.”

“Despite facing significant challenges, such as a $500K delinquency and community unrest upon take over, Patti’s leadership transformed the property in a safe and thriving community, recognized by the Westchase Community Impact Award.”

“She is a dedicated team player, driving resident satisfaction, with our main lease source coming from resident referrals. She is an absolute asset to any community lucky enough to have her as the community manager.”

Congratulation, Patti!

When asked what she thought was the most important quality for someone in her role as a leasing consultant, Helen said “Just staying dedicated and always willing to help.”

Helen was the recipient of the Venterra Excellence Award and is a member of the Million Dollar Club.

When not at work, Helen takes pride in being a mom and spending time with her kids.

Helen was recently promoted to a larger, lease up acquisition community in January 2024. She currently has a 98.9% Kingsley leasing score.

When asked who she would like to thank, Helen thanked “everyone who believed in me, my supervisors, everybody!”

Congratulations, Helen!

Ramon M. Nunez is a native Houstonian and the CEO and managing director of Bravo Capital Management LLC and has been a part of the multifamily industry since 2015.

This is the third time Ramon has won this award, he also won in 2020 and 2022. He was also the recipient of the Texas Apartment Association Bob Ross Independent Owner of the Year award in 2023 and was the National Apartment Association Independent Rental Owner of the Year winner in 2022.

Ramon received his Independent Rental Owner Program credential in 2019 and his Certified Apartment Manager credential in 2017. His properties are Houston Police Department Blue Star Certified. Ramon also was a volunteer for the HAA delegation for the TAA Day at the Capitol in 2017, 2019 and 2023.

Ramon is a graduate of Milby High School and received a Bachelor of Science in IT from the University of Houston. From 2009 to 2012 he was a contractor for Kellogg Brown and Root in Mosul, Iraq, supporting the U.S. Department of Defense.

When asked how he became involved in the apartment industry in an interview with ABODE in 2023, Ramon said, “In 2015, my wife and I discovered a real estate group in Houston called Lifestyles Unlimited. In this organization, we learned how to purchase single-family and multifamily properties. We started our journey to build a real estate business and leave a legacy for our future family.”

“Entrepreneurship was always in our blood. I always wanted to be a business owner, entrepreneur and executive leading the charge in my own company. Our family instilled in us an entrepreneurial mindset and skills throughout our lives. When those skills were combined with our past work history, we found an industry that complemented our mission, talents, and abilities to be successful.”

“Everything that was accomplished was a joint effort with me and my wife Luljeta. She is the backbone of our family and is an amazing mother to our children. She is a brilliant businesswoman and my number one confidant. She is the love of my life.”

He and his wife have “an amazing six-yearold son named Leo and toddler named Benjamin and we operate four businesses.” Ramon stated, “Our team works very hard to provide superior customer service and we go the long extra mile to get things done correctly.”

Bravo’s trade associations and volunteerism includes the Spring Branch Management District, Seal Security, District A City Council Member Amy Pecks team, City of Houston, Houston Police Department, Houston Fire Department and the Houston Apartment Association.

Congratulations, Ramon!

On Site with ABODE

Featuring HAA Honors Award Property Winners Each month, On Site with ABODE takes a closer look at the winning HAA Honors Awards properties. This month, we visit our first winner for 2024.

Note: Properties are listed with owner/management at time of the award.

BELLESTONE VILLAS

Less than 100 Units Property of the Year

Property: Bellestone Villas

Owner/Management: Q10 Property Advisors

Location: 8271 Stone Street

Units: 60

Web: www.lifeatbellestonevillas.com

Photos provided by Bellestone Villas

Bellestone Villas prides itself on offering an extensive range of resident services to enhance the living experience and build a sense of community. Despite challenges with previous management, the property has undergone over half a million dollars in renovations in the past two years. The primary mission has been to establish a genuine community atmosphere, achieved through various initiatives such as monthly events and communicating with residents. Capital projects have also been undertaken to improve resident satisfaction and comfort. Monthly events like BBQs and movie nights help neighbors connect and form lasting bonds. Skilled maintenance staff ensure a hassle-free living experience through routine inspections and prompt issue resolution.

External enhancements include a renovated courtyard with a playground, BBQ grills and a grassy area for community gatherings. The exterior has also been refurbished with new lighting, fresh paint and secure gating. Each unit has received over $6,000 in upgrades, including fixtures, appliances and maintenance repairs.

Bellestone Villas is committed to giving back to the community through several initiatives such as clean-up events and collaboration with local organizations. The property has seen significant improvements, reflected in a rise in Google reviews from 2 to 4.5 stars and an increase in occupancy rates from 80% to 98%. The focus is not just on physical renovations but on creating a sense of belonging and community among residents.

The top 10 techniques and how to deflect them.

By SUSAN WESTON, The Susan Weston Company

Par t 2: 10 Negotiating Techniques

In our first article, we looked at building the skills necessary to improve your ability to negotiate well with your client. There were six tips that will help you be even more successful. Now we want to learn how to recognize and respond to the techniques our clients often use to either not negotiate at all or fail to collaborate on a mutually beneficial solution. These come very naturally to all of us and sometimes our clients don’t even realize they are losing the chance to engage in the conversation.

Stay focused on growing a long-term partnership and adding value. Always! So, let’s look at these techniques and how to respond to our owner manager partner.

Tactic 1: The Wince

The wince is an overt negative reaction to an offer. It might be a facial expression of pain, or hand to the forehead. Wincing is not bad – it could save the client money.|

Your Response: Go on to the next technique – in other words, pause and move on. Be gracious, smile.

Tactic 2: Silence

The other party says nothing, no other indication of response.

Your Response: Restate your offer, don’t expand on it and fall silent too. Be gracious even smiling, but not smug. Remember, almost without fail, the first person who speaks whittles away at their own deal.

Tactic

Good Guy-Bad Guy

This is where you are met with two negotiators and they play the team approach to get you to better the offer (in the movies it’s meant to trigger a confession) or listen in on their sidebar conversation about the deal.

Your Response: Unlike the movies, your best move is to ignore it. Don’t let the good guy (your deal advocate) influence your offer. Stay focused on adding the value you already presented.

Tactic 4: Limited Authority

This is like the good guy, bad guy, but you’re dealing with only one person. The “other guy” who apparently has the authority isn’t there.

Your Response: This limited authority may in fact be true. But don’t assume the decision is out of his or her hands. Either ask to speak with this other person or explore the limits of the client in front of you – you may get what you want.

Tactic 5: The Red Herring

This tactic goes back to fox hunting days where one team tosses a red herring to distract the foxes from the real prey. In bargaining, it’s a minor point that the party brings up to distract or delay from the main point or deal.

Your Response: Be careful. This is a sly tactic, but could really be true. If the client won’t budge until this minor point is resolved or addressed, use extreme caution about trying to move forward. If you can, suggest that you set it aside and talk about the rest of the product or service, if possible.

Tactic 6: The Trial Balloon

This is a way to give you an inkling of a possible deal without committing to a deal. For example, “would you consider deploying your product on a temporary basis or at one of our locations.” Another example might be “We’re looking at other alternatives as wel.l” Your Response: In most cases, this is a good sign of willingness to beta test. But, be sure to nail down parameters: Where? How long is “temporary?” What criteria will be used for decision-making? In other words, be appreciative and welcoming but focus on the logistics. Don’t be so overjoyed at the potential business that you skip details.

Never forget your role as an industry partner. Stay focused on shared values and mutual success –it is there for both supplier and owner manager.

Tactic 7: Low-Balling

This is the opposite of a trial balloon. Here the client is ready to do the deal – at least try the deal – you say yes and then all the “extras” to make the deal work for the client come back at you.

Your Response: After the client offers to do the deal or test the deal, thank them and get a handle on what exactly needs to be addressed to make your deal shine and the client feel well served. Pitch this as a roll-out checklist to ensure all of the client’s boxes are checked. Remember, it’s for them!

Tactic 8: Bait and Switch

Similar to low-balling, the test run or other offer is made, looks good, but in ironing out details and costs, the client decides to sub out another deal or a lesser footprint. You got yourself ready for one opportunity and the client changes the offer later.

Your Response: This may be an honest reaction as you get into the deal itself. It could be the client really wanted to offer the switch deal in the first place and didn’t know how to go about it. Continue to ask even more questions about the second location or substitute deployment. If possible, refine the trial period to be shorter or more intense and then get a commitment to next steps.

Tactic 9: Outrageous Behavior

This sounds pretty bad and it is. This might be some sort of inappropriate, or loud or disruptive behavior (like a “Wince” on steroids) that makes you uncomfortable or concerned enough that you are willing to revise, accommodate, reduce and/or alter your original planned deal.

Your Response: This is a strange tactic, but not unheard of. If this plays out, the best response is none at all. Let it play and without you being condescending. If you react or respond with adjusting terms of the original offer, you lose your negotiating power.

Tactic 10: The Written Word

When terms are written out, they frequently seem non-negotiable. This can work for you or against you.

Your Response: The best tactic is to question everything. If you read something and it seems disagreeable, ask about it or note it. It never hurts to ask.

So, there it is – some helpful tips and techniques to use when negotiating. Maybe you’ve noticed – these will also work with family members, friends and other acquaintances.

Never forget your role as an industry partner. Stay focused on shared values and mutual success – it is there for both supplier and owner manager.

Susan Weston has operated The Susan Weston Company since 2010, consulting and training in the multifamily industry. Her industry career spans more than 40 years in executive capacities in operations, human resources, and learning and development at both publicly traded and private companies. She is a Certified Apartment Manager, a Certified Apartment Portfolio Supervisor, a Subject Matter Expert for the National Apartment Association Education Institute credential programs, a member of NAAEI Senior Faculty and a licensed Texas real estate broker.

The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee.

Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles).

To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed here.

Education education@haaonline.org

Education Advisory Council

Career and Community Development Committee

Government Affairs govaffairs@haaonline.org

HAAPAC*

Fair Housing Committee

Strategic Growth Committee

Membership members@haaonline.org

Ambassador ONE Society

Go-Getter Membership Recruitment Club Expo Exhibitor Committee*

Community Outreach shinkley@haaonline.org

Community Outreach Committee

Product Service Council*

Resident Relations resrel@haaonline.org

Resident Relations Committee

*Note: These committees have specific requirements for membership. Contact HAA for details.

On the Scene with the HAA Expo Committee

Expo Committee Appreciation Party

Wednesday, June 26 at Fig & Olive

The 2024 HAA Education Conference & Expo Exhibitor Chair Deborah DeRouen and the top producing members of the committee enjoyed an afternoon celebration in appreciation of their hard work.

Congratulations to our Top Producers:

1st Place winner of $500: Tammy Broadway

2nd place winner of $250: Sara Hinson (not pictured)

3rd Place winner of $125: Collista Franklin

Top Producing Team: Made No Mistake led by Blaise Spitaleri

Rookie of the Year: Paola Rodriguez

Honorable Mention: Andrew Najar and Merideth Bunting (not pictured)

OWNERS

Columbia Residential

Bria Craige 2100 Memorial Drive Houston, TX 77007 (713) 861-6241

2100 Memorial Apartments

Cross Country Management

Aron Werther 911 E County Line Road Lakewood, NJ 08701 (846) 214-2140

Mira Bella Apartments

HCHA Management

Melissa Quijano PO Box 53028 Houston, TX 77052-3028 (713) 578-2100

The HAY Center

PeakMade Real Estate

Samantha Soller 2970 Clairmont Road #310 Atlanta, GA 30329 (281) 940-8988

UNITi Montrose Apartments

Real Property Management

Houston

Kathy Grey 15715 Tuckerton Road Houston, Texas 77095 (281) 787-8461

Pin Oak Apartment

SUPPLIERS

Aerwave

Cassie Khaing

5519 Fm 1488 Road Ste C Magnolia, TX 77354 (888) 849-5040

Internet Service Provider

Blue Stream Fiber Hayley Merrill 4236 NW 120 Ave

Coral Springs, Florida 33065 (844) 416-1000

Internet Service Provider, Telecommunications Services

Referred by Marivel Bownds, CAS

D & S Fire & Safety LLC

Caleb Wild 28315 Little Hollow Court Katy, TX 77494-2961 (281) 844-2891

Fire Alarm Systems, Security Control Equipment/Systems

Essential Staffing Solutions

Marchellee Clrmmons

7000 Central Pkwy Ste 1100 Atlanta, GA 30328-4592

Employment Agencies, Personnel Agency

Golden’s Pro-Wash & Windows

Jason Falk 3445 Golden Cypress Lane Pearland, TX 77584-0511 (713) 300-3055

Pressure Washing - Equipment & Service, Window Cleaning

Image 360 Katy

Jennifer LaFleur

21733 Provincial Blvd Ste 120 Katy, TX 77450-6537 (281) 829-1400

Signs, Banners, Flags & Pennants, Advertising - Outdoor, Marketing Consultants & Services

Referred by Merideth Bunting

SUPPLIERS

Image 360 Signs & Graphics

Angela Schimmels

22632 Kuykendahl Road Ste I Spring, TX 77389-5099 (281) 910-0843

Printers, Graphic Designers, Banners, Flags & Pennants, Signs

Ironwood Connection

Juan Mata

353 Greens Landing Drive Houston, TX 77038-2645 (281) 209-0000 Stairs, Railings

M&M Construction LLC

Daniel Marentes 4402 High Point Lane Houston, TX 77053-1312 (832) 331-4370

Remodeling & Repair-Building Contractors, Building Contractors

Maid U Shine LLC

Crystal Barron 5730 Centralcrest Street Ste C Houston, TX 77092 Maid Services, Janitorial Services

New Creations Houston

Eric Puls 6347 Bain Drive Missouri City, TX 77459-2037 (832) 810-2427

Cabinets, Counter Tops, Bathtubs & Sinks - Repairing & Refinish, Floor Laying, Refinishing & Resurfacing

OneApp Guarantee

Dana Mendez 20414 Salida Creek Circle Cypress, TX 77433-4004 (281) 380-7208

Risk Management, Financing

SUPPLIERS

Platinum Pool and Spa LLC

Rene Flores 2913 Wadsworth Way Austin, TX 78748-1232 (512) 897-4866

Swimming Pool Equipment & Supply, Swimming Pool Repair & Resurfacing, Swimming Pool Contractors

Predator Restoration Inc

Ken Barnes 6723 Theall Road Houston, TX 77066-1215 (832) 445-6172

Make Ready, Disaster Recovery/Relief

Servpro Friendswood Pearland

Gregory May 2537 Roy Road Pearland, TX 77581-8603 (346) 500-9342

Mold Remediation, Fire/Water Damage Restoration, Disaster Preparedness Service

Trash Butler

Nicole Edwards 4411 W Tampa Bay Blvd Tampa, FL 33614-7803 (877) 941-1007

Trash Service - Valet, Recycling Services

V20 Pro LLC

Dennis Davis 103 N Misty Morning Trace Spring, TX 77381-3825 (281) 723-0143

Cabinets, Counter Tops, Make Ready, Hardware

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

The Go-Getters

MAKE IT HAPPEN!

Join the Go-Getters to help grow your association and network by recruiting.

Valerie Lacy Cushman & Wakefield

Debra Knight Comm-Fit 2024 Chairs: Join our Quarterly Meetings!

We will be giving away the final grand prize of $1,000 cash in December to a recruiter!

Every new member you recruit this year earns you a chance to be entered into a drawing to win. No purchase necessary.

Recruit one member and get one entry. Recruit five members and get FIVE entries. It’s up to you! Contact the membership department at members@haaonline.org for more details!

Meetings will be held from 4 p.m. to 6 p.m. at Cottonwood, 3422 N Shepherd Drive, Houston, TX 77018

Meeting Dates: September 12 December 12 ($1,000 Drawing)

Visit www.haaonline.org/gogetters for more information.

Honorary Life Members

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie Zublin Dicks

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org.

THE SUPPLIER NETWORK

HAA’s Ambassadors are the pros at outreach to our members.

Photo, near right: The “ONE of the Month” was Victoria Sepulveda, GreenLogic, with 147 points; second place was Arely Pena, Liberty Group, with 93 points; and third place was Martha Bernal, Maintenance Warriors, with 92 points.

Mark your calendars and join us! Ambassador ONE Society meetings are held on the first Wednesday of each month: August 7, September 4, October 2, November 6, No meeting in December The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055 at 3:30 p.m.

Ambassador

Team photos at left, from top:

First place – Brown SugHAA with 312 points

Second place – Purple Rain with 245 points

Third place – Orange Crush with 46 points

Do you really know your applicant?

Comprehensive applicant screening tools available today can uncover financial and criminal background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing.

The Houston Apartment Association’s Rental Credit Reporting and SafeRent Solutions have partnered to offer numerous searches in one bundled report with immediate and unlimited inquiry access.

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

• AOG Living: Lively at Cypress Creek, 324 units at 13030 Perry Road.

• Asset Living: Landmark 301 Senior Living, 47 units at 301 S. 1st Street in Conroe.

• Banyan Equity Management LLC: Skye Ridge Apartments, 106 units at 655 N Sam Houston Pkwy East.

• Bellevue Living: The Chelsea at Bellevue, 206 units at 11000 Crescent Moon Drive; Bellevue at Riviera, 224 units at 555 Normandy Street; Bellevue at Pecan Grove, 580 units at 2400 Old South Drive in Richmond; The Fairway at Bellevue, 169 units at 1111 Golfview Drive in Richmond; and The Veridian at Bellevue, 712 units at 695 Pineloch Drive in Webster.

• Berkshire Residential Investments: Tinsley on the Park, 365 units at 919 Gillette Street.

• BH Management Services LLC: The Palms at Clear Lake, 240 units at 1300 Gemini Ave.

• ClearWorth Residential: Oak Grove Apartment Homes, 272 units at 10770 Barely Lane.

• Columbia Residential: 2100 Memorial Apartments, 197 units at 2100 Memorial Drive.

• Cortland Partners: Cortland River Oaks, 288 units at 777 Dunlavy Street.

• Emerge-Living: The Ridley Apartment Homes, 405 units at 2815 Greenridge Drive.

• First Choice Management Group: Anatole at the Pines, 304 at 1100

S Loop 336 W in Conroe.

• Greystar: District at Memorial, 326 units at 10300 Katy Fwy.

• Hamilton Point Investments: The Standard at Cypress Creek, 240 units at 12202 Huffmeister Road in Cypress; The Standard at Copperfield, 361 units at 15255 FM 529 Road; and The Standard at Franz, 213 units at 24300 Franz Road in Katy.

• Harbor Group Management Company: Silverstream, 300 units at 21077 Kingsland Blvd in Katy; Weston at Copperfield, 330 units at 15125 West Road; and Arrabella, 232 units at 10902 in Katy

• Marquette Management Inc: Tempo at White Oak, 304 units at 2623 Keene Street.

• The Morgan Group: The James, 344 units at 2303 Mid Lane.

• The NRP Group: The Pointe at Bayou Bend, 398 units at 800 Middle Street.

• Oak Leaf Mgmt Co: White Cliff Apts, 30 units at 3402 Dover Street.

• Orchid Equity: Orchid Gulfton Apts, 50 units at 7651 Gulfton Street.

• PeakMade Real Estate: UNITi Montrose Apartments, 238 units at 701 Richmond Ave.

• Willow Bridge Property Company: UNITi Montrose Apartments, 238 units at 701 Richmond Ave.

• Portico Property Management: Belrose Apartment Homes, 282 units at 11212 Westpark Drive.

• Real Property Management Houston: Pin Oak Apartment, 144 units at 15488 Pin Oak Drive in Conore.

• Roark Equity LLC: Sonoma, 232 units at 7703 Seton Lake Drive.

• RPM Living: The Everson, 302 units at 2603 N Fry Road in Katy.

• United Apartment Group Inc (UAG): Brookfield Apts, 250 units at 14230 Wunderlich Road.

• Willow Bridge Property Company: Haven At Treeline, 231 units at 17748 North Eldridge Parkway in Tomball.

• WinnCompanies: Sunset Gardens, 150 units at 9703 Scott Street.

In the News

Indus Communities, a Houston-based owner and developer of multifamily apartment communities, appointed Manu Gupta, M.D. to CEO from Managing Director, a role he has held for 12 years, on June 19, 2024. Gupta assumes the leadership reins from his father, Ajay Gupta, who founded Indus in 2000 and who will continue to serve as chairman in an advisory capacity.

Shaun Johnson, Better World, collects food all year long for the HAA Food Drive and has already collected 2,493 canned goods at her property. Thanks to HAA Community

Outreach Committee Members Kaitlyn Flick and Uriel Lopez of Texscape Services for picking up and dropping off the food to the Houston Food Bank ahead of the Food Drive in December.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

Gupta

NEXT Professional Breakfast

Tuesday, June 11 at the HAF Education Center

Sponsored by Lincoln Jacob Construction and Qwikkit

Kevin Karschnick inspired HAA young professionals at the NEXT Breakfast, speaking about how to maintain a positive mindset. 1

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

A/C Supplies

Century A/C Supply 10 281-530-2859 www.centuryac.com

A/C Contractors

Gemstar HVAC 55 281-821-1195 www.gemstarconstruction.com

Carpet Installation

Dixie Interiors 2 281-261-6334 www.dixieinteriors.com

Texas Southwest Floors 66 800-719-4321 www.texasswfloors.com

Collection Agencies

Alexander-Rose Associates Inc. 67 713-644-4441 www.alexanderrose-inc.com

Electric Contractors

Brandt Electrical A/C & Heating Services 15 281-693-3383 www.brandtelectrical.com

Tidal Electrical Services 49 844-277-3599 www.tidalelectricalservices.com

Foundation Repair

Church Foundation Repair 13 713-468-8400 www.churchfoundationrepair.com

Furniture - Outdoor

Texacraft 47 281-494-1541 www.texacraft.com

General Contractors

Camp Facility Services Back Cover 713-413-2267 www.campfs.com

Cotton Commercial USA Inc. 14 877-511-2962 www.cottongds.com

Epic Multifamily Construction 31 832-489-5880 www.epicmfc.com

Gemstar Construction & Development 1 281-821-1195 www.gemstarconstruction.com

Guardian Construction 17 832-672-4196 www.guardianconst.com

MultiFamily Services 5 713-266-9100

RENCON Inside Back Cover 713-666-3636 www.rencon.com

Glass – Plate, Window, Etc.

Ameristar Screen and Glass 21 713-683-6767 www.ameristarglass.com

Landscape Contractors

Texscape Services 54 281-846-3779 www.texscapeservices.com

Paint

Behr Paint 27 800-431-3000 www.homedepot/proxtra.com

Personnel Agency

ASAP Personnel 67 972-432-6667 www.asapdo.com

Plumbing Contractors

AAA Plumbers 57 713-462-4753 www.aaaplumbers.com

Resident Screening Service

SafeRent Solutions Inside Front Cover 888-297-8821 www.saferentsolutions.com

Screens

Ameristar Screen and Glass 67 713-683-6767 www.ameristarglass.com

Swimming Pool Service

Poolsure 12 800-858-POOL www.poolsure.com

HAA Products & Services

Rental Credit Reporting 65 713-595-0300 www.haaonline.org/rcr

With HAA’s job board, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas.

www.haaonline.org jobs@haaonline.org 713-595-0300

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

www.haaonline.org

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_aug2024.

ABODE August 2024

HONORS AWARDS

CONTENTS

August 2024

ON THE COVER 32

FEATURES & PHOTOS

COLUMNS & MONTHLY UPDATES

OFFICERS AND ASSOCIATION LEADERSHIP

ABODE

SPONSOR MEMBERS

August Patron of the Month

RENT CONTROL

FHFA Announces Multifamily Tenant Protections

HURRICANE SEASON IS DEFINITELY HERE

LOST IN TRANSLATION

On the Road with HAA

AUGUST

14

15

21

22

27-28

29

SEPTEMBER

2

4

4-5

11

12

13

17

18

19

24

25-26

27

30

Discover the Ultimate Roadmap to Success with all new speakers for 2024

What is Avenues?

Who Can Sign Up?

What does this get me?

Pricing:

Celebrate our Dynamic Maintenance professionals with the Dynamo Maintenance Appreciation NIGHT

Summer Business Exchange 5 Minutes!

Property management supervisors and executives:

Owners/Property Management:

Suppliers:

On the Scene with HAA and

On the Scene

On the Scene

2024 Honors Awards

2024 Honors Individual Nominees

2024 Honors Property Finalists

The Best of the Best in Onsite Management

Owner/Management Executive of the Year

Stephanie Graves, CAM, CAPS, IROP Q10 Property Advisors

Portfolio Supervisor of the Year

Jennifer Ramos, CAPS, CAM, CAS Vidalta Life

Corporate Support Professional of the Year

Emily Frost, SYNC Residential

Manager of the Year, 1 to 199 units

Judy Molina, Mosaic Residential

Assistant Manager of the Year Chelsie Simpson, CAM, Q10 Property Advisors

200 to 299 units Amber Tristan, CAM, Francis Property Management

Manager of the Year, 300 to 399 units Jessica Wheeler, CAM, CAPS Greystar

Manager of the Year, 400+ units

Patti Melendy, CAM, Asset Living

Leasing Professional of the Year

Helen

Barnes, CALP, Venterra Realty

On Site with ABODE

BELLESTONE VILLAS

Less than 100 Units Property of the Year

Par t 2: 10 Negotiating Techniques

Tactic

Good Guy-Bad Guy

Tactic 7: Low-Balling

Tactic 8: Bait and Switch

Tactic 9: Outrageous Behavior

Tactic 10: The Written Word