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CONTENTS January 2018

ON THE COVER 34 A Driving Force – 2018 HAA President Michelle Pawelek talks about her life, career, association involvement and what’s NEXT. Learn more about Pawelek in our special feature starting on Page 34.

Photos by Mark HIebert/Hiebert Photography

FEATURES & PHOTOS 34 A Driving Force – 2018 HAA President Michelle Pawelek talks about her life, career, association involvement and what’s NEXT. 42 2018 HAA Officers and Vice Presidents at Large – Learn more about your incoming leadership.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – It’s a new year and President Pawelek is ready.

8 Patron of the Month – Meet and support Houston Planned Energy Systems Inc.

44 Product Service Council – Meet the HAA supplier member board.

9 Legislative Update – A wide-ranging fire extinguisher recall may impact your property.

46 Irrigation Lessons – Here are some lessons Harvey taught us to keep in mind on a daily basis.

11 It’s The Law – HUD reports several sexual harrrassment settlements.

54 On the Scene – Photos from the JP and Constables Appreciation Luncheon.

56 On the Scene – Photos from the HAF Fair Housing Seminar.

58 On the Scene – Photos from the HAA Annual Business Meeting.

62 On the Scene – Photos from the ACES Holiday Luncheon.

72 On Site with ABODE – Take a closer look at one of HAA’s member communities.

14 Resident Relations – A residents disputes charges for paint, sheetrock and cleaning.

19 Upcoming Education – Find out what education courses the Houston Apartment Foundation is offering in the next two months.

20 Calendar – HAA’s schedule of events for the next coming months.

26 NAA Update – More on tax reform.

28 On the Road with HAA – Photos from the Webster Region Meeting, Richmond Rosenberg Fair Housing Seminar and Outlying County JP and Constables Luncheon.

64 Go-Getters – Recruiting Success!

67 Welcome Mat – Find out about the newest HAA members.

68 The Ambassador ONE Society – Meet the winners for 2017.

70 Portfolio Changes and In the News – Property updates and industry news clips from our members.

74 Index of Advertisers – See the supplier members who support this publication.

75 MarketLine – The latest area market numbers.

76 BackPage – News from around the community.

We welcome your comments. Email us at comm@haaonline.org.

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OFFICERS AND ASSOCIATION LEADERSHIP STARLA TURNBO President-Elect

JOHN BORIACK Vice President at Large

MICHELLE PAWELEK President

DIANE GILBERT Vice President at Large

BARBY LAKE Vice President at Large CLAY HICKS Secretary/Treasurer

CHRISTY RODRIGUEZ Vice President at Large

HOWARD BOOKSTAFF General Counsel

JEFF HALL Executive VP

BOARD OF DIRECTORS Kyle Brown, Immediate Past President Josh Allen Mack Armstrong Cyrus Bahrami Jeff Blevins John Boriack Kyle Brown Joe Bryson Tina Cavaco Grant Crowell Scott Douglas Ian Douglas Gina Erwin John Fedorko Israel Garza Diane Gilbert Stephanie Graves Ira Gross Alison Hall Bryan Head Clay Hicks Deborah Holcombe Jacob Kunath Barby Lake Laura Lestus David Lindley Robert Lopes Sonia Lopez Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Velissa Parmer Jenifer Paneral Mark Park Michelle Pawelek Jackie Rhone Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Starla Turnbo Shelley Watson Quintina Willis Tracie Yoder

DIRECTORS EMERITUS Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Darlene Guidry Jenard Gross David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mike Koch Dick LaMarche Tim Myers P. David Onanian John Ridgway Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H.J. Tollett Pat Tollett Vic Vacek Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Terri Clifton Brenda Crawford Tamara Foster Billy Griffin Mary Lawler Cesar Lima Karen Nelsen Lindsay Torres Laura Van Dyck Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson

Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PRODUCT SERVICE COUNCIL OFFICERS Grant Crowell, CAS, President The Urban Foresters Jacob Kunath, CAS, Vice President Century A/C Supply Laura Lestus, CAS, Secretary The Liberty Group David Lindley, CAS, Treasurer FSI Construction Inc. Israel Garza, CAS, Immediate Past President Maintenance Supply Headquarters MEMBERS Marivel Bownds, CAS, Valet Waste Dixie Caldwell-Greer, CAS, The Liberty Group Peggy Charles, CASE, Sunny Rock International LLC Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, Respage Derek DeVries, CAS, Camp Construction Services

Brian Febbo, CAS FSI Construction Dan James, CAS Redevelopment Services Debra Knight, CAS, Valet Waste Stephanie Krop, CASE, Buyers Access Liz Levins, CAS, Impact Floors Candis Mohr, CAS, AAA Plumbers Doug Oehl, CAS Power Express Joseph Rodriguez, CAS, The Urban Foresters Blaise Spitaleri, CAS, Rasa Floors Mat Tilley, CAS, WeDoTrash PATRON MEMBERS 1980 CSC ServiceWorks 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Cotton Commercial USA Inc. Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock

SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Assoc.

CORT Furniture Rental 1974 Mueller Water Conditioning 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp.

The Liberty Group 1981 AmRent Marvin F. Poer & Company 1983 Namco Mfg. Co. Inc. Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc. 1986 ApartmentData.com 1988 Wallace Garcia Wilson Architects Inc. 1992 Alexander-Rose Associates Saint Clair & Sons Inc. 1998 AAA Staffing Ltd. CoreLogic Rental Property Solutions 2000 Moveforfree.com Inc. Pura Flo Corporation 2001 Apartment Life Inc. 2002 American Fire Systems Classic Touch Painting Direct Energy LP Keystone Resources Southwest Painting Contractors Inc. 2003 Sign-Ups & Banners 2005 LSR Multifamily Swain & Baldwin Insurance & Risk Management United Protective Services 2006 Bell’s Laundries CAD Restoration Services DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc. Roto-Rooter Services Co. TXU Energy Multifamily Services Valet Living 2008 ARE Business Solutions Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc. Moen Inc. Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc. BAC Products Belfor Property Restoration Certified Termite and Pest Control Cotton Commercial USA FTK Construction Services 2011 DNM Contracting Inc. Fantastic Floors Greenway Environmental Services Infinite Energy Inc. Parking Management Company/PMC Towing 2012 ABC Supply Co. Inc. Accent Sign & Awning Co. BGE/Brown & Gay Engineers Cantrell McCulloch Inc. EnviroSmart Multifamily Pest Solutions Floor and Decor Giordano Construction Go-Staff Inc. Maldonado Nursery & Landscaping Inc.

Nationwide Eviction Texas Concrete Professional Company 2013 ACTIV Answer by Audio Images Arbor Contract Carpet ASAP Steamers Carpet Cleaning Capitol Wrecker LLC Comcast Gambit Construction Gorman Roofing Services Outdoor Elements Pool Works LLC StoveTop FireStop Tidal Renovations LLC 2014 Adventure Playground Systems Inc. Chadwell Supply Classic Same Day Blinds D & G Quality Roofing J National Jonah Systems LLC MX2 Commercial Paving Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions Texas Apartment Pool Services The Katy Plumbing Co. WCA Waste Corporation Zillow Group 2015 Admiral Linen & Uniform Service by Alsco Air Pro Systems America Outdoor Furniture American Painting & Renovations Inc. ASAP Personnel Inc. BSI Cameras Onsite CertaPro Painters Competitive Choice Inc. CSILED.com DeNyse Companies Division-9 Inc. Fix My Slab Foundation Repair Fulton Law Group PLLC Gateman Inc. Goes Heating Systems Greater Houston Pool Management Holder’s Pest Control Infinity Power Partners Kathy Andrews Interiors Lane Law Firm Notifii LLC Pace Mechanical Services Power Express The Allshouse Group LLC Torocon Services LLC Wilsonart 2016 3'D Painting & Construction LLP 5885 Roofing & Construction Inc. Action Window Coverings Inc. Allied Fire Protection, LP Bath Fitter BH Fitness North America Cinch – Cabinet Refacing Kits Citi Fence & Concrete E-Systems Pest Management Inc. Ecolo Environmental Inc. Embark Services Entrust Movers Fidus Construction Services Fun Abounds Furniture Options Green City Recycler Green City Security Green Days Lawn Care Guardian Chimney Sweep Halo Doors Inc. Hive Houston Metro Security JLL Johnstone Supply Kastle Systems KONE Leah McVeigh Design and Consulting Liquid Waste Solutions Manning Pool Service McCann Total Security Solutions Murray Insurance & Financial Paul Davis Restoration North Houston Pet and Playground Products Progressive 1 Roofing & Construction Quantum Fitness Ram Construction RoofTec Ross Fried Consulting

Sparkle Wash Pressure Washing Sustain-Ability Solutions Texas Southwest Floors The Home Depot ValencePM VMI Premier Group LLC WASH Multifamily Laundry Systems WellKept Whitmans Contracting and Roofing 2017 911 Security Cameras, Inc. Abilities Unlimited Inc. ACT Security Group Action Gypsum Supply Advanced Property Services All About Doody Pet Soutions LLC All American Mailboxes of Houston Inc. Allegion American Fire Protection Group Anderson Restoration Apartment Total Services APTexx Inc. Aquatic Training Institute ARK Appliances BioTechs Crime & Trauma Scene Cleaning South Houston Brooklet Energy Distribution Buddy's Roofing & Construction Co Byte Time Computing Cano Electric Inc. City Supply Co. Inc. Classic Towing Continental Adjusters CoreServ LLC Creative Surface Cypress Landscaping & Irrigation Inc. D&C Painting Designs by Holmes Disaster America Disaster Restore 365 Eagle Restore LLC Energy Ogre Ernie Smith and Sons Roofing LLC Fast Forward Services LLC Finishes Etc LLC Flooring4.Us Frost Insurance Agency Gage Multifamily Services General Recon LLC Genesis Panel Systems Gravely & Pearson LLP Griddy Energy H Town Movers and HVAC Services Henley & Henley PC Houston SEAL Patrol Division LLC Lithotech Printed Products/Forms Center Maven Auto Detailing McMahan's Flooring Inc. Media Nation Outdoor MPS Direct Norman Construction NorthMarq Capital On Site Towing LLC Pack-It Movers Paragon Roofing Inc. Paul Ryan Windows POPIC Quick Relief Restoration Re-Mark Technologies Group LLC RealState Investments LLC Reliable Fire Protection Rent Accelerator Residential Waste Service LLC Richmond Equipment Roof Top Innovations Rutherford Services Inc. SEAL Security Solutions Secure Insurance Securecomm Inc. Special Touch Landscaping State Sign - A Comet Signs Company Student Movers Inc. Swiff-Train Company Symmons Industries TD Waterproofing Inc. Texas Crime Prevention Agency Texas Engineered Roofing & General Contracting Texas Eviction LLC Top Notch Fitness & Wellness USA Patrol Division Vima Decor WBI General Contractor Willbanks & Associates

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ABODE JANUARY 2018 I VOLUME 41, ISSUE 1 Executive Vice President and Publisher

JEFF HALL, CAE jhall@haaonline.org EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org Writer/Editor MORGAN TAYLOR mtaylor@haaonline.org ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY asherbondy@haaonline.org CONTRIBUTING STAFF

Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Vice President of Finance NANCY LI LO, CPA nlo@haaonline.org Director of Information Technology ART EIDMAN aeidman@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings EMILY BANNWARTH, CMP ebannwarth@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Education and Meetings Coordinator KAREN MITCHELL kmitchell@haaonline.org Strategic Growth Manager LAUREN TURNER, CMP lturner@haaonline.org Membership and Marketing Coordinator LAUREN WOLFSON lwolfson@haaonline.org Public Affairs Specialist ALPA PATEL apatel@haaonline.org Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org PRINTER

TGI PRINTED www.tgiprinted.com HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Past Presidents Council Strategic Outreach Legislative HAA Political Action Committee Multifamily Fire Safety Alliance Century Club PAC Fundraising Media Relations Golf Developers Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2018 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser Property Awards HAA Street Team

APARTMENT ASSOCIATION COMMITTEES CHAIR STAFF ADVISOR MICHELLE PAWELEK JEFF HALL STARLA TURNBO JEFF HALL KYLE BROWN JEFF HALL BETH VAN WINKLE JEFF HALL CLAY HICKS JEFF HALL KAREN NELSON JEFF HALL ALISON HALL JEFF HALL JENIFER PANERAL JEFF HALL CLAY HICKS LAUREN TURNER STARLA TURNBO ANDY TEAS STACY HUNT/JOHN RIDGWAY ANDY TEAS JOHN FEDORKO ANDY TEAS DAVID LINDLEY ALPA PATEL DAVID JONES ALPA PATEL DEBORAH HOLCOMBE ALPA PATEL KIM SMALL ALPA PATEL CYRUS BAHRAMI ANDY TEAS JACKIE RHONE SUSAN HINKLEY GRANT CROWELL SUSAN HINKLEY QUINTINA WILLIS SUSAN HINKLEY DARLENE GUIDRY MATILDE LUNA ELAINE LEEPER MATILDE LUNA KARI CARGLE MATILDE LUNA TINA CAVACO AMANDA SHERBONDY DEBORAH DEROUEN/DEREK DEVRIES AMANDA SHERBONDY JACOB KUNATH AMANDA SHERBONDY STEPHANIE BRYSON EMILY HILTON STEPHANIE GRAVES EMILY HILTON KELLY SUESS EMILY HILTON LINDSAY TORRES/DAVID LINDLEY EMILY HILTON MICHELLE PAHL/DAN JAMES EMILY BANNWARTH RICHARD WALL/SANDRA LOPEZ TINA DEFIORE BRANDON THOMAS LAUREN WOLFSON

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.

Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, JANUARY 2018 VOLUME 41, ISSUE 1 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members.

Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2017 by HAA. Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

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2018 Installation & New Year Gala A

&White

Black

Celebration Presented by

Premier Sponsors CENTURY A/C SUPPLY CRESTMARK CONSTRUCTION IMPACT FLOORS REDI CARPET SALES OF HOUSTON LTD.

FRIDAY, JANUARY 19, 2018 7 P.M. TO 11:30 P.M. HILTON AMERICAS, 1600 L AMAR STREET, HOUSTON TX 77010 ATTIRE: FORMAL, BLACK TIE OPTIONAL. PLEASE WEAR BLACK OR WHITE OR A COMBINATION. FOR MORE INFORMATION, PLEASE VISIT WWW.HAAONLINE.ORG/GALA. HOTEL INFORMATION: RESERVE A ROOM AT THE GROUP RATE FOR $139.

VISIT THE SPECIAL HAA REGISTRATION LINK AT HTTPS://AWS.PASSKEY.COM/EVENT/49275646/OWNER/11720/HOME. MUST BOOK BY DECEMBER 28.

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President’s Corner

By MICHELLE PAWELEK, CPM, CAPS, 2018 HAA President

LEADING A LEGACY

In 2018, we will focus on providing opportunities for leadership development.

HAA HAS A deep history of exceptional leaders who have helped drive our association to its current position as the nation’s largest apartment association. As our industry evolves the needs of our membership also changes.

Leadership development is a strategic goal for our association, and in 2018 we will offer opportunities for members to personally improve their skills in this area.

Be on the lookout for your chance to participate in the many exciting new initiatives offered this year. In particular, a day of leadership training will be added to the HAA Leadership Lyceum structure, the HAA NEXT group will be receiving skill-development content as well as the opportunity for new leadership roles within HAA, committee chair positions will be expanded and so much more.

The apartment industry needs strong leaders who can drive change and carry us forward. Get involved this year. 2018 is the year to invest in yourself, for your career, to become a valuable asset to your company and as a future leader for HAA. Developing Your Career The story about my childhood that you’ll read on Page 34 tells a story of a girl who grew up in a mobile home park, who didn’t go to college, but who achieved success greater than her dreams.

I believe that no matter your background, the only thing that matters is what you want out of your career. If you have a goal, the drive to put in the work, and the willingness to take every learning opportunity available, you can be successful in this industry.

I gained an invaluable amount of industry knowledge through the credential programs offered at HAA, and I strongly encourage members to take advantage of the industry education by pursuing a credential. HAA provides one of the best education values around, from the NAA credential programs to the APPLE series and everything in between. This association has so much to offer in the way of professional development, including Leadership Lyceum, which is designed specifically for industry professionals who want to propel their careers, and HAA NEXT, the industry’s young professional group. I see a big advantage in investing in HAA NEXT, the industry’s future leaders, for the sustainability of our association and industry in the long term.

Installation & New Year Gala I’m looking forward to spending an evening in a room filled with so many friends, many of whom I’ve spent years growing up with in this business. This year the event will be held at the Hilton Americas on Jan. 19 and features a black

and white theme. If you haven’t already purchased your tickets, see Page 6 for details or visit www.haaonline.org to order your individual ticket or table of 10.

Education through Legislation Use the Legislative Update and the It’s the Law columns in this magazine each month to stay abreast of developments in the industry.

Consider joining the HAA Political Action Committee and attend a luncheon to get an inside perspective on the association’s legislative efforts. Attending the HAA PAC luncheons is a great learning opportunity, and I encourage you to push your employees to join in on the action.

Leaving a Legacy HAA is the nation’s leading apartment association, and in its mission statement HAA boasts being “the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area.” As the nation’s leading apartment association, we must cultivate leaders in order to sustain a successful industry.

We have a lot of exciting things in store this year, but inspiring leadership development is my top priority. I look forward to a great year working with you all to improve our wonderful association!

The Houston Apartment Foundation Dinerstein Reed Prokop Education Center is here for you.

Keep the education center in mind when your company is in need of a facility for your next meeting or employee training. The center is available for rental to members and is the perfect venue for budget meetings, planning sessions and more. For more information, contact Marie Garza at 713-595-0306, email mgarza@haaonline.org or visit us online at www.haaonline.org.

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Houston Planned Energy Systems

ForRent.com

HAA Member since 1978

HAA Member since 1987

These companies have generously supported the Houston Apartment Association with their patron

Cotton Commercial USA Inc.

Criterion Brock

HAA Member since 2003

HAA Member since 1985

Presto Maintenance Supply

membership. Please give them careful consideration, whenever possible, in your business.

AAA Plumbers

HAA Member since 1983

HAA Member since 1984

CSC ServiceWorks

FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

Camp Construction Services HAA Member since 1994

HAA Member since 1987

RentPath HAA Member since 1979

January Patron of the Month

RUBS Billing Special – $1.00 per unit when you mention this ad – call for details.

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Legislative Update

By STARLA TURNBO, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs

FIRE EXTINGUISHER RECALL A wide-ranging recall may impact your property.

THE APARTMENT INDUSTRY has always been a major consumer of fire extinguishers.

Until about a decade ago, Houston’s “75-foot rule” required large fire extinguishers to be mounted on outside walls and in breezeways so that no unit was more than 75 feet from one.

The extinguishers had to be inspected and tagged annually, and were frequently stolen or vandalized at many properties.

HAA finally convinced the City of Houston to reexamine this concept. If a resident is able to get out of a burning apartment, do we really want him pulling an extinguisher off the wall and trying to go back inside? The Houston Fire Department finally agreed, and the industry pivoted to the current requirement. Large extinguishers are no longer required in common areas in most garden-style properties. Instead, the city requires a small 1:A;10:B;C extinguisher in every apartment unit. Exactly where the extinguisher should go depends on the unit design – but in general they are to be placed near the entrance to the kitchen, but not within 5 feet of the stove. These extinguishers typically have plastic heads, cannot be recharged and do not need to be inspected nor tagged. Most come with a warrantee of at least six years, and all have a gauge that allows you or a resident to easily make sure they’re still adequately charged.

The advantage of this is obvious. Most apartment fires start in the kitchen. When a fire can be extinguished within the first 30 seconds, the chances of injury or serious property damage are significantly reduced.

A larger extinguisher is still required in your office, fitness center, club rooms, boiler rooms, etc.

One of the leading manufacturers of fire extinguishers is Kidde. As we learned late last year, the U.S. Consumer Product Safety Commission has ordered the recall of 134 models of Kidde

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fire extinguishers manufactured between Jan. 1, 1973 and Aug. 15, 2017, including models that were previously recalled in March of 2009 and February of 2015. The extinguishers were sold in red, white and silver, and are either ABC- or BC-rated. The model number is printed on the fire extinguisher label. For units produced in 2007 and beyond, the date of manufacture is a 10-digit date code printed on the side of the cylinder, near the bottom. Digits five through nine represent the day and year of manufacture in DDDYY format. Date codes for recalled models manufactured from Jan. 2, 2012 through Aug. 15, 2017 are 00212 through 22717. For units produced before 2007, a date code is not printed on the fire extinguisher.

Look for more information on our website: www.haaonline.org, where you can also find links to the CPSC and Kidde websites to find model numbers and other specific information.

Risk-Based Inspection Speaking of fire safety, the Houston Fire Department presented a new way to organize fire inspections to the Houston City Council Committee on Public Safety and Homeland Security last month.

Assistant Fire Chief Richard Mann explained the department’s plan to move to a “risk-based inspection” system to prioritize Houston’s thousands of commercial and multifamily buildings.

How would that work? We’re not completely sure, but it seems to be about what you would expect. Hazardous chemical facilities are more high-risk than light manufacturing. High-rise buildings carry more risk than low-rise buildings. Buildings where large numbers of people assemble at once, such as concert halls and movie theaters, carry more risk than small offices. New buildings with fire sprinkler systems carry less risk than older buildings without them. The precise ranking system is still to be determined, but they are aiming for a system

where high-risk buildings are inspected every year and low-risk buildings less frequently. This would replace the current system of inspecting buildings when they can and prioritizing them based on the nature of the most recent highly publicized disaster.

How apartment communities would fit into this scheme is not entirely known. Apartments hold large numbers of residents, all of whom cook and some of whom smoke in their units.

On the other hand, apartment units are all equipped with multiple smoke alarms and fire extinguishers. Apartment properties built since the 1980s are equipped with a fire sprinkler system. Unlike single-family residences, double-cylinder deadbolts are prohibited in apartments, making egress easier in the event of a fire. The most hazardous chemical at most apartment properties would probably be some pool chlorine, gasoline for the mower and copy machine toner. According to HFD officials, as of early December, not a single fire-related fatality occurred in a Houston apartment home in 2017.

At the committee meeting, HAA urged council members to consider insisting on better coordination between the many city departments that inspect apartment properties. HFD’s apartment inspectors and the City of Houston Public Works Department’s Habitability inspectors have similar checklists, but don’t coordinate their inspections or share data. Part of mitigating risk has to involve better, more efficient coordination of taxpayer resources.

If you have a regulatory problem or question, call the HAA main line at 713595-0300 and ask for Public Affairs. If a particular code requirement or issue concerns you, let us know by emailing Andy at ateas@haaonline.org.

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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

HOLLYWOOD TO HOME HUD reports several sexual harassment settlements.

FOR THE PAST couple of months, we have been besieged with claims of sexual harassment in almost every type of industry. No one seems to be immune to claims of sexual harassment. Actors, politicians, sports stars, news casters – the list seems to go on and on and getting longer every day.

Unfortunately, our industry is no different.

Sexual harassment can be a violation of the Fair Housing Act. In the April issue of ABODE, I reported on new HUD rules involving allegations of harassment on the basis of a protected class. The new rule specifies how HUD will evaluate complaints of quid pro quo harassment and hostile environment harassment under the Fair Housing Act. As we see each day in the news, sexual harassment is nothing new. It seems many of the allegations made today occurred several years, even decades, ago. Historically, HUD has viewed claims of sexual harassment in the apartment industry to be sex discrimination.

With the new rules regarding quid pro quo and hostile environment harassment, certain sexual harassment allegations may also be considered to be a violation of these rules.

HUD has reported on its website recent accomplishments of its housing and civil enforcement section. Among these “accomplishments” are the following complaints and settlements involving sexual harassment cases: • On Oct. 3, 2017, a Michigan owner signed a settlement agreement in a case alleging that the owner engaged in a pattern or practice of sexually harassing actual or prospective female residents in violation of the Fair Housing Act. The alleged conduct included making unwelcome sexual comments and advances towards the residents, engaging in unlawful sexual touching of the residents and offering housing benefits in exchange for sex acts, and taking or threatening to take adverse housing actions against women who object to the owner’s harassment. Under the agreement, the owner agreed to pay www.haaonline.org

$140,000 to compensate 10 victims of discrimination plus $10,000 as a civil penalty.

• On Sept. 29, 2017, the Kansas City Housing Authority entered into a settlement agreement after a complaint was filed alleging that three housing authority employees engaged in a pattern or practice of sexually harassing female housing applicants and residents, and that some incidents of sexual harassment by employees of the housing authority were known to housing authority management. Under the agreement, the housing authority agreed to pay $360,00 to 14 current and former residents and applicants and $5,000 in civil penalties.

• On Sept. 14, 2017, an Indiana housing authority entered into a settlement agreement after a complaint alleged that the housing authority engaged in a pattern or practice of discrimination and denial of rights against residents of its public housing units on the basis of sex and disability. Under the agreement, the housing authority agreed to pay $70,000 to compensate seven victims of discrimination.

• On July 13, 2017, a complaint was filed against a North Carolina owner who was alleged to have sexually harassed current and prospective female residents in violation of the Fair Housing Act. The suit alleged that the owner’s conduct included making unwelcome sexual comments and advances, engaging in unwanted sexual touching and groping, offering tangible housing benefits in exchange for sex acts, and taking or threatening to take adverse housing actions against women who object to the harassment.

• On July 10, 2017, a West Virginia court entered a consent decree after owners and managers of 70 rental properties were alleged to have committed sexual harassment and retaliation. The manager pled guilty to charges related to his sexual harassment of residents and repeatedly violated a prior state court consent decree prohibiting him from sexually harassing his residents. The consent decree provided for the payment of $500,000 to victims and

$100,000 in civil penalties and prohibited the manager from participating in the management of the rental properties.

• On Dec. 15, 2016, a Tennessee court entered a consent decree against an owner who was alleged to have engaged in quid pro quo and hostile environment sexual harassment over a three month period by, among other things, bombarding a resident with text messages demanding sexually-provocative photographs and requesting that she pose nude for him, offering to reduce or waive her rent if she acquiesced and evicting her when she refused. The consent decree provided that the owner was to pay $15,000 in damages and exit the real estate rental business.

• On Aug. 31, 2016, a complaint was filed against a Missouri owner alleging a violation of the Fair Housing Act when the owner made unwanted sexual advances and sexually explicit comments to a resident, propositioned her for sex in exchange for reduced rent, attempted to touch her breasts, and ultimately evicted her after she rebuffed his sexual advances, claiming that she gambled and made too much noise in a six-unit apartment community.

• On Aug. 12, 2016, a West Virginia court entered a consent order after an owner was alleged to have sexually harassed residents. The consent order required the payment of $110,000 to seven adult and four minor victims and a $10,000 civil penalty.

• On March 21, 2016, a North Carolina court approved the distribution of a $1 million settlement fund to 71 aggrieved persons after a complaint alleged that a public housing agency that administered the Section 8 Voucher Program and two of its employees sexually harassed female participates and applicants of the voucher program in violation of the Fair Housing Act. After combining this case with another case, the court entered a consent decree requiring the payment of $2.7 million in damages to victims of discriminatory conduct, including fees and costs, and more than $25,000 in civil penalties.

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The consent decree also barred the individual defendants from participating in the management of any Section 8 Voucher Program and any residential rental properties in the future. The housing agency was required to establish non-discrimination policies, require employees to attend training, and hire an independent manager to oversee the agency's Section 8 Voucher Program.

Sexual harassment is not exclusive to Hollywood or Washington D.C. There are plenty of examples in the apartment industry nationwide where sexual harassment allegations are the source of Fair Housing complaints, court orders and settlements. This conduct is not only disturbing, but it can be quite expensive and cost the offender, including the owner or management companies the offender works for, to lose the ability to stay in business.

As we reported in April, there may be certain policies you could adopt to minimize allegations regarding unwelcome conduct. Consider the following: 1. Don’t fraternize with residents. One of the unique aspects of the apartment industry is that oftentimes on-site personnel live amongst their residents. What could be looked at as making friends with neighbors could also create an environment under which a sexual harassment claim could flourish. When owner or management personnel have a relationship with a resident, bad things can happen. There may be claims under the Fair Housing Act by residents who feel that they have been unfairly treated because they don’t have the same relationship. If there is a possibility of an allegation being made that one resident was not given the same housing-related services as a resident that had the relationship with the employee, the person that didn’t get the benefit may pursue a claim under the act. When the relationship sours, claims could be made regarding sexual favors or that any future adverse action is taken because of the break up.

2. Avoid potentially offensive jokes. We all like a good joke or two.

However, a hostile environment could be created if a joke is made and offends someone. Remember, jokes are viewed in the eye of the person making the claim, not the person making the joke. What may seem like a perfectly innocent statement or action, may be offensive to another. Keep in mind this would apply equally to emails. Forwarding email humor to others may be offensive if it falls into the wrong hands or if someone inadvertently views the email. Think before you press send.

3. Don’t talk about others in an inappropriate manner. Maintenance personnel sometimes can find things in units that may be fun to talk about. However, this could get you in trouble. If maintenance sees a sex toy or lingerie on the vanity in the bedroom while changing the air conditioning filter, there is no need to report it, take photos or share it with anyone. Everyone should be trained to be as cautious as possible with respect to what might be considered as sensitive or private information.

4. Take precaution before entering a unit. Under the standard lease, the owner has a great deal of latitude with respect to entering a unit.

The owner or its representatives can enter an apartment at reasonable times for reasonable business purposes. Procedures should be put in place to avoid uncomfortable situations caused by maintenance or management personnel walking in on residents’ private moments, such as being in the shower. What could have been a perfectly harmless situation can very easily turn into a resident being offended and claiming hostile environment harassment.

American culture is changing to shine a light on issues of sexual harassment. Everyone, including residents, prospects, judges and HUD officials are becoming more aware and sensitive to these issues. Allegations will continue to increase in a number of industries, including the apartment industry. By adopting some common-sense policies, you may be able to minimize claims of sexual harassment as well as quid pro quo and hostile environment harassment.

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Resident Relations from the RESIDENT RELATIONS COMMITTEE

FULL PAINT, NO CHARGE A resident disputes charges for paint, sheetrock repairs and cleaning.

A RESIDENT FILED a complaint with HAA to dispute charges. The resident claims he left the apartment in prestine condition upon move out. Enclosed was a copy of the move out statement. Pictures were also provided.

Management Response Management responded to HAA and that response was forwarded to the resident. The resident was charged with cleaning charges, including a full paint and several sheetrock repairs. The resident attempted to repair the wall damage himself, but according to management, the sheetrock repairs had to be professionaly corrected and a full paint was required.

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In an attempt to work with the resident, management dropped the carpet replacement from $583.45 to $336.24.

Management felt the resident was charged accordingly. Enclosed were copies of the lease, application, move-in condition form, notice to vacate and resident ledger. Pictures were also provided.

The Committee’s Decision The committee decided in favor of management with an adjustment made. Because management failed to provide an invoice for the painting, the committee removed the $160 charge.

After the adjustment was made and other

charges justified, the resident owes the property $380.24 The resident may wish to pursue this complaint in small claims court.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance.

Renters can be referred to HAA by calling 713-595-0300 to speak to a trained consultant Wednesdays from 9 a.m. to 1 p.m., and Thursdays and Fridays from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

www.haaonline.org

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& t o H icy Sp

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Add a little kick to your marketing plan in 2018! Fire up recognition for your company and gain new customers by sponsoring upcoming HAA events and meetings.

Need a taste test?

If this is your first time to attend the HAA Auction, come early for the Auction 101 session and we’ll walk you through the process.

Can’t take the heat?

If you cannot attend the live auction proxy bidding is available. Contact Amanda Sherbondy at asherbondy@haaonline.org to find out more.

p i h s r o s n o p S Auction

Join us as we sell HOT events such as the Volleyball Tournament, Honors Awards Dinner, Top Golf Spring PAC Fundraiser, Maintenance Mania, Education Conference & Expo, ACES Luncheons, and numerous education and credential courses and seminars.

Visit the HAA website for the full Auction Program with the list of events up for sale at www.haaonline.org/sponsor/

Wednesday, January 31 HAF Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd. off Clay Road just east of Beltway 8

FREE to all supplier members Auction 101: 2:30 p.m. • Registration: 3 p.m.

Drawings close: 3:45 a.m. • Live Auction begins: 4 p.m.

RSVP online at www.haaonline.org/calendar

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When

“No Comment” Just Won’t Do

Media Training for Multifamily Professionals

Presented by Alisha Wade and OnWardU Communications

This half-day training session will provide an understanding of the media, its mission and the importance of meeting their deadlines. The participants will receive tips and tools to lead interviews; review samples of good and poor interviews from actual news coverage; and experience role-play scenarios by three or four volunteers from the group to simulate realistic interview experiences. Participants will learn how media work, and what role the participants play in an effective public relations effort to promote their property, communicate with stakeholders, and mitigate risk – even if that role is to effectively re-direct to a designated spokesperson.

Media Training for Multifamily Professionals

Thursday, February 22 Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd. off Clay Road and the Beltway 8:30 a.m. – Breakfast and Registration 9 a.m. to 1p.m. – Program Fee: $75 online registration; $90 invoiced Register online at www.haaonline.org. www.haaonline.org

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State Industry of the

Join HAA and industry leaders as we assess the current and future state of Houston’s multifamily market. Topics will include Harvey-related issues, recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more.

State of the Industry Breakfast Wednesday, January 24 Breakfast and Registration: 7:30 a.m. to 8:30 a.m.

Program: 8:30 a.m. to 10:30 a.m.

Location: Hilton Houston Post Oak 2001 Post Oak Blvd, Houston, TX 77056 Program cost: $99/person if prepaid with a credit card; $125/person if invoiced See www.haaonline.org for more information.

Sponsored by Guardian Construction and Sentriforce

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Upcoming Education

JANUARY Leasing 101 - (Day and a half) Tuesday, January 16 8:30 a.m. to 4 p.m.

Program fee: $65 by January 15; $75 An in-depth introduction to the apartment industry for new leasing professionals and for those looking to learn more about the industry as a career.

This day and a half program covers topics including: greeting and qualifying the customer, executing the lease contract, overcoming objections and closing techniques, an overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA. If you are not working for a member company of HAA download this registration form: http://www.haa online.org/images/programs/pd f/leasing101_2017.pdf Industry Math Tuesday, January 23 8:30 a.m. to noon Program fee: $99 per member A new curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment.

SCHEDULE AND FEES

From the HAA EDUCATION DEPARTMENT

Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

2018 State of the Industry Breakfast Wednesday, January 24 7:30 a.m. to 10:30 a.m.

Location: TBA Program fee: $99/ $125 if invoiced Sponsored by Guardian Construction and SentriForce See Page 18 for details.

IROC Breakfast Friday, January 26 7:30 a.m. to 10 a.m.

Program fee: FREE for members; $25 per nonmember Sponsored by Texas Eviction The Independent Rental Owners Connection features customized education and networking programs just for you. Whether you are a brand-new apartment community owner or have been a part of the industry for many years, we encourage you to network within your fellow independent owners.

NALP I: Bringing in New Residents – Be Prepared Tuesday, January 30 8:30 a.m. to noon Program fee: $325 per member; $425 per nonmember; individual modules may be taken as standalone seminars at $65 per member; $85 per nonmember Sponsored by Brook Furniture See Page 23 for details.

are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office www.haaonline.org

NALP II: Marketing and Maintaining Your Community Tuesday, January 30 1 p.m. to 4 p.m.

Program fee: $325 per member; $425 per nonmember; individual modules may be taken as standalone seminars at $65 per member; $85 per nonmember Sponsored by Brook Furniture Rental See Page 23 for details.

FEBRUARY IROP (3-day course) Thursday, February 1 thru Saturday, February 3 8:30 a.m. to 4:30 p.m.

Program fee: $399 per member; $519 per nonmember A three-day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/managers of rental properties (typically with 200 units or less). See www.haaonline.org for course details.

NALP III: Why Your Competition Matters Tuesday, February 6 8:30 a.m. to noon Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental See Page 23 for details.

NALP IV: Relevant Laws and How to Apply Them Tuesday, February 6 1 p.m. to 4 p.m.

Program fee: $325; $425 per

nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental See Page 23 for details.

APPLE: Core Session 1 – The Power of Persuasion: Expanding Your Personal Influence with Lisa Trosien Wednesday, February 7 8:30 a.m. to noon Program fee: $50 Sponsored by Best Plumbing See Page 22 for details.

NALP V: The Sales Process and Building Relationships Tuesday, February 13 8:30 a.m. to noon Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental See Page 23 for details.

NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 13 1 p.m. to 4 p.m.

Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental See Page 23 for details.

Certified Pool Operator Course (2 days) Wednesday, February 14 and Thursday, February 15 8:30 a.m. to 5 p.m.

Program fee: $299 per member Successful completion of this / See Education, Page 69

Building. Seating is limited. You must pre-register. For more information and to register, go online at www.haaonline.org.

Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee.

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JANUARY S M T 1 2 7 8 9 14 15 16 21 22 23 28 29 30

Calendar HAA Education, Events and Meetings SCHEDULE

W 3 10 17 24 31

T 4 11 18 25

F 5 12 19 26

S 6 13 20 27

FEBRUARY S M T W T 1 4 5 6 7 8 11 12 13 14 15 18 19 20 21 22 25 26 27 28

F 2 9 16 23

S 3 10 17 24

JANUARY 1-2

16

24

31

Offices Closed The HAA offices will be closed Monday, January 1 through Tuesday, January 2 for the New Year holiday.

Leasing 101 (Day and a half) Tuesday, January 16 8:30 a.m. to 4 p.m.

2018 State of the Industry Breakfast Wednesday, January 24 7:30 a.m. to 10:30 a.m.

Hilton Houston Post Oak, 2001 Post Oak Blvd., 77056 Sponsored by Guardian Construction and SentriForce

Sponsorship Auction Wednesday, January 31 3 p.m. to 5 p.m.

FREE to all supplier partners Sponsoring an event in 2018 is a great way to gain recognition for your company. Over 60 events will be up for auction. Drawings and proxy bidding will be available.

Arrive early at 2:30 p.m. for Auction 101 session for first timers to get more information on how the auction works and about the events up for bid. Contact Amanda for more information at asherbondy@ haaonline.org or 713-595-0316.

See Page 16 for more details.

10 Resident Relations Committee A Wednesday, January 10 2 p.m.

New Supplier Member Orientation Wednesday, January 10 3 p.m.

Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new supplier members welcome.

Contact Amanda at asherbondy@haaonline.org for details.

Ambassador ONE Society Meeting Wednesday, January 10 4 p.m. to 5:30 p.m.

Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at asherbondy@haaonline.org for details.

11 Woodlands Outlying Justice of the Peace Screening Thursday, January 11 11 a.m. to 1 p.m.

One Lakes Edge, 1950 Hughes Landing Blvd.

The Woodlands, TX 77380 Contact Lauren Turner at lturner@haaonline.org.

Sponsored by The Liberty Group EXPO Committee Meeting Thursday, January 11 3:30 p.m.

Contact Amanda at asherbondy@haaonline.org for details.

18 Fort Bend Outlying Justice of the Peace Screening Thursday, January 18 11 a.m. to 1 p.m.

Location TBA Contact Lauren Turner at lturner@haaonline.org.

Resident Relations Committee B Wednesday, January 24 2 p.m.

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2018 Installation & New Year Gala presented by Camp Construction Services Friday, January 19 7 p.m.

Hilton Americas 1600 Lamar St., 77010 See Page 6 for details Sponsored by Camp Construction Services, Century A/C Supply, Crestmark Construction Services, Impact Floors and Redi Carpet Sales of Houston

Board Meeting Thursday, January 25 4:30 p.m.

Sponsored by Guardian Construction

23 Industry Math Tuesday, January 23 8:30 a.m. to noon Brazoria, Matagorda, Wharton Justice of the Peace Screening Tuesday, January 23 11 a.m. to 1 p.m.

Location TBA Contact Lauren Turner at lturner@haaonline.org.

Product Service Council Meeting Thursday, January 23 2 p.m. to 3 p.m.

Contact Susan Hinkley at shinkley@ haaonline.org for details.

HAA Open House Tuesday, January 23 3:30 p.m. to 5 p.m.

4810 Westway Park Blvd., 77041 New to HAA or looking to join? Meet the HAA staff, and learn how to get involved and maximize your membership. All members and prospective members are welcome.

26 IROC Breakfast Friday, January 26 7:30 a.m. to 10 a.m.

Sponsored by Texas Eviction LLC

30 NALP I: Bringing in New Residents – Be Prepared Tuesday, January 30 8:30 a.m. to noon Sponsored by Brook Furniture Rental Leadership Development and Training for Lyceum and Board Tuesday, January 30, 8:30 a.m. to 4:30 p.m.

By invitation only. Contact Susan Hinkley at shinkley@ haaonline.org for details.

NALP II: Marketing and Maintaining Your Community Tuesday, January 30 1 p.m. to 4 p.m.

Sponsored by Brook Furniture Rental

HAA open house | january 23

New to HAA? Join us on Thursday, January 23 from 3:30 p.m. to 5 p.m. Meet the HAA staff and learn how to get involved and maximize your membership at the 2018 HAA Open House. HAA is YOUR association, and it’s #notjustaprettyform! This event is free for all owner and supplier attendees. All members are welcome to attend. Contact the Membership & Marketing Department for more information at members@haaonline.org.

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

FEBRUARY 1

7

13

20

HAA PAC Luncheon Thursday, February 1 11:30 a.m.

Ambassador ONE Society Meeting Wednesday, February 7 4 p.m. to 5:30 p.m.

Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at asherbondy@haaonline.org for details.

NALP V: The Sales Process and Building Relationships Tuesday, February 13 8:30 a.m. to noon See Page 23 for details.

Sponsored by Brook Furniture Rental

NALP Market Survey Presentation & Exam Tuesday, February 20 10 a.m. to 3:30 p.m.

1-3 IROP (3-day course) Thursday, February 1 thru Saturday, February 3 8:30 a.m. to 4:30 p.m.

6 NALP III: Why Your Competition Matters Tuesday, February 6 8:30 a.m. to noon See Page 23 for details.

Sponsored by Brook Furniture Rental NALP IV: Relevant Laws and How to Apply Them Tuesday, February 6 1 p.m. to 4 p.m.

See Page 23 for details.

Sponsored by Brook Furniture Rental

7 APPLE: Core Session 1 Wednesday, February 7 8:30 a.m. to noon See Page 22 for details.

Sponsored by Best Plumbing New Supplier Member Orientation Wednesday, February 7 3 p.m.

Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new supplier members welcome.

Contact Amanda at asherbondy@haaonline.org for details.

8 Blue Star Class Thursday, February 8 7:30 a.m. to 4:30 p.m.

White Oak Conference Center 7603 Antoine, 77088 Contact Alpa at apatel@haaonline.org for details.

Sponsored by Presto Maintenance Supply and SentriForce

8-9 TAA Quarterly Meeting Thursday, February 8 thru Friday, February 9 Omni Frisco Hotel 11 Cowboys Way, Frisco, 75034 See www.taa.org foe details.

Area Council Meeting: Pasadena Tuesday, February 13 11:30 a.m. to 1 p.m.

Location: TBD Contact Lauren Turner at lturner@haaonline.org for registration.

NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 13 1 p.m. to 4 p.m.

See Page 23 for details.

Sponsored by Brook Furniture Rental

14 Resident Relations Committee A Wednesday, February 14 2 p.m.

14-15 Certified Pool Operator Course (2 days) Wednesday, February 14 and Thursday, February 15 8:30 a.m. to 5 p.m.

21 Outlying Leasing 101 – The Woodlands Wednesday, February 21 8 a.m. to 6 p.m.

Contact Lauren Turner at lturner@haaonline.org for registration.

APPLE: Maintenance 1 Wednesday, February 21 8:30 a.m. to noon See Page 22 for details.

Sponsored by The Liberty Group

22 Media Relations Seminar Thursday, February 22 8:30 a.m. to 1 p.m.

See Page 17 for details.

23 HAA NEXT: Professional Development Breakfast Friday, February 23 8 a.m. to 10 a.m.

15 NAA PAC Wine Tasting Thursday, February 15 5 p.m. to 8 p.m.

Vantage Med Center 1911 Holcombe Blvd., 77030 See Page 73 for details.

Take a seat at the table to support your business and our industry

Join the HAA Political Action Committee Luncheon on Thursday, February 1 See above and www.haaonline.org for details.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar.

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Professional Development: APPLE Workshop Series

Grow your career with the right ideas, the best advice and go to the head of the class – APPLE features some of the best nationallyacclaimed speakers in the industry.

Individual sessions are priced at only $50 each, a real steal for quality education.

Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units.

• Only $450 per year per property for properties with more than 350 units.

Grab an APPLE! Take a bite out of great education opportunities and enroll for 2018 today. Contact the HAA Education Department at education@ haaonline.org or see more information and register online at www.haaonline.org.

Don’t miss the first 2018 session!

February 7 The Power of Persuasion: Expanding Your Personal Influence with Lisa Trosien

APPLE is sponsored by

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ore m e Se

.org e n i l aon a h . ww at w

Education is your key to a great future

Distinguish yourself amongst a field of “tour guides” – learn to be a real salesperson and attain your NALP designation this year.

The National Apartment Leasing Professional Program enhances the skills of the apartment leasing professional, resulting in better informed, highly professional individuals with increased lease activity and improved resident relations.

Course Location and Schedule: Courses are held at the HAF Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., off the beltway at Clay Road.

Morning Sessions: 8:30 a.m. – Check-in and registration 9 a.m. to 12 p.m. – Program Afternoon Sessions: 12:30 p.m. – Check-in and registration 1 p.m. to 4 p.m. – Program

Sponsored by Brook Furniture Rental

Total Program Cost: $325 Individual modules may be taken as stand-alone seminars at $65 per module.

NALP I: Bringing in New Residents: Be Prepared Morning Session, January 30 or October 9 This course focuses on the skills needed to deliver exceptional leasing support.

From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

NALP II: Marketing and Maintaining Your Community Afternoon Session, January 30 or October 9 Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

NALP III: Why Your Competition Matters Morning Session, February 6 or October 16 A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

NALP IV: Relevant Laws and How to Apply Them Afternoon Session, February 6 or October 16 This course teaches a full spectrum of Fair Housing and ADA compliance for both prospective and current residents. In addition, the course covers laws applying to prospect screening, application verification, the lease and lease addenda.

NALP V: The Sales Process and Building Relationships Morning Session, February 13 or October 23 Learn the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to close the sale. The course closes with a personal assessment of sales readiness.

NALP VI: Effectively Meeting the Needs of Current Residents Afternoon Session, February 13 or October 23 Once the prospective resident moves in, the leasing professional’s relationship and responsibilities continue. Learn the importance of handling maintenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident’s sense of community are pivotal skills for success.

NALP: Market Survey Presentation & Exam: February 20 or October 30 www.haaonline.org

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Events Calendar 2018 HAA’s General Meetings and Events open to all members.

JANUARY

JUNE

Installation Gala Presented by Camp Construction Services – January 19 at the Hilton Americas #HAAGala $110 early/$130 regular | $1,100/$1,300 table of 10

Sponsorship Auction – June 21 #HAAAuction

Annual Open House – January 23 #HAAOpenHouse Free for all members State of the Industry Breakfast – January 24 #HAASOI $99 Sponsorship Auction – January 31 #HAAAuction Free for supplier members

FEBRUARY NAAPAC Wine Tasting – February 15 at Vantage Med Center $275 per ticket, two attendees per company unless registrant is on PAC Fundraising Committee

MARCH Volleyball Tournament – March 23 at Third Coast Volleyball Club #HAAVBall $250 team/$20 spectator Go-Getters Happy Hour – March 29 at Cafe Adobe, Marq-E Center For New Members and Recruiters

APRIL Maintenance Mania – April 5 at the Houston Marriott Westchase #MaintMania $55 competitor/$45 spectator Supplier Education Program – April 17 #HAASupplierEd Free for supplier members Spring HAA Political Action Committee Fundraiser – April 19 Topgolf Houston-Katy #HAAPAC $500 team for high-top bay/$600 team for lounge bay

MAY Sports Challenge – May 11 #HAAAllStars $20/spectator/$400 team HAA Education Conference & Expo – May 17 at NRG Center #HAAExpo Expo only is FREE to attend for owner/management members. Non-exhibiting suppliers not admitted.

Education Conference $125 Booth prices for supplier members start at $1,005 *Exhibitors only

Honors Awards – June 28 at the Hilton Americas #HAAHonors $85 early/$105 regular | $850/$1,050 table of 10 Go-Getters Happy Hour – TBA at Cafe Adobe, Marq-E Center For New Members and Recruiters

JULY Bowling Tournament – July 20 at Copperfield Bowl #HAABowl $250 team/$20 spectator

AUGUST Business Exchange – August 9 #HAABizX For suppliers: $350 per person for first two per company/$375 for third person

SEPTEMBER Supplier Education Program – September 6 #HAASupplierEd Free for supplier members 40 Under 40 – September 19 at Prohibition Supperclub & Bar #HAA40Under40 $55 early/$75 regular Go-Getters Happy Hour – TBA at Cafe Adobe, Marq-E Center For New Members and Recruiters

OCTOBER Dinerstein Golf Tournament – TBA #HAAGolf $720 per foursome. Two owner/management and two suppliers per team.

Chili Fest – TBA #HAAChili

NOVEMBER NAAPAC Wine Tasting – November 1 TBA Annual Business Meeting – TBA #HAAABM $55 early/$75 regular | $550/$750 table of 10

DECEMBER Go-Getters Happy Hour – TBA at Cafe Adobe, Marq-E Center For New Members and Recruiters

MARK YOUR CALENDARS for these fabulous networking and professional development events in 2018. Please note that dates and prices are subject to change. Check the calendar pages at www.haaonline.org for the most up-to-date information and registration links, or call 713-595-0300.

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Industry Update from the NATIONAL APARTMENT ASSOCIATION and the NATIONAL MULTIHOUSING COUNCIL

MORE ON TAX REFORM Bob Pinnegar gives the latest news on tax reform developments.

DEAR NAA MEMBERS: I would like to take a moment to update you on the latest developments with tax reform.

Early this morning (December 2), the U.S. Senate passed its tax reform legislation by a vote of 51-49. On Monday, there will be a vote by the U.S. House of Representatives (which passed its own tax reform bill on November 16) to formally authorize a conference where the two chambers will work to resolve the differences between the two pieces of legislation. It is unclear how long and substantive that conference will be.

This has been a rather unique legislative process, both in terms of the speed of consideration of the legislation and the outstanding questions as to the practical effects of some elements. That said, many tax code provisions of importance to the apartment housing industry are left largely intact, including the deductibility of business interest, 1031 “like-kind” exchanges, carried interest and the Low-income Housing Tax Credit. These were all leading priorities for NAA. Both bills also create a new, lower tax rate for pass-through businesses, albeit using very different structures. Notably, the Senate version would extend the depreciation period for multifamily buildings from 27.5 to 30 years for those who would like to retain full deductibility of business interest.

Depending on the shape of the final legislation, there could be elements that negatively impact the apartment housing industry. NAA will work with our members to assess the entire package and the interaction of its many moving parts, ascertain the breadth and depth of any adverse effects and seek policy remedies as necessary. Our advocacy work will continue, and we will undoubtedly ask you to make your voice heard again.

As you know, one of the main goals for launching our Protect the Lease national grassroots campaign was to prevent a repeat of the 1986 Tax Reform Act, which decimated commercial real estate for nearly a decade. Our strategy has been to ensure that the apartment

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housing industry had a voice in the debate this time and positively influenced the ultimate legislative product. And thanks to thousands of letters to Capitol Hill, you were invaluable in helping us communicate effectively with Congress on our concerns and the importance of apartment homes to the nation’s future economic growth. – Bob Pinnegar, CAE, President and CEO. For a more detailed overview, please visit www.naahq.org.

Apartment CEOs Pick the Top Amenities Offices are in and tennis courts are out as developers look to build places where residents can “want to be by themselves with others.”

Recently NAA spoke to a number of leading apartment industry executives about their expectations for the year. Despite still-strong economic indicators, executives harbor many worries, whether they stem from market factors, government overreach, disruptive technologies, scarce labor or frothy apartment valuations. The view of 2018 is not all negative: New technology, an ever-evolving offering of amenities and a new marriage of office and apartments, will showcase the industry’s potential in 2018.

The amenities war heated up in 2017. And with blow-dry bars in Dallas communities (TCR) and art and recording studios in California properties (Camden), there doesn’t appear to be a cease fire in sight.

Ken Valach, CEO of Trammell Crow Residential (TCR) says popular amenities cater to residents who “want to be by themselves with others.” Better defined, they are residents who want the privacy of a one-bedroom home, but the perk of having the flexibility to socialize within their community.

“We find that the number of renters wanting an ability to get out of their apartment and socialize more with their neighbors is increasing,” he says. “We are doing all we can to try to encourage that type of behavior. We see venues being designed to encourage residents to socialize.”

The demand for socialization can be greater among residents who work from home. To meet that need, Gables Residential is focusing on more cross-functional areas, such as a Denver development where it installed a combination bike room-coffee bar.

CEO Sue Ansel says Gables also is converting spaces, such as its movie rooms, into more flexible space that can be used for meetings, work areas and gaming areas.

If those areas are positioned outside, it’s even better. Alliance Residential recently installed an outdoor kitchen with a Neapolitan wood fire pizza oven in one of its Orange County, Calif., communities.

“This is a first-of-its-kind amenity in the area.” President and COO Jay Hiemenz says.

Beyond providing venues for relaxation, expect to see apartment operators continue to offer amenities that cater to residents’ hobbies and, of course, pets.

“The big focus is on dogs—dog washes and dog parks,” Valach says. “On a Houston community we had an extra acre of land so we turned it into fabulous dog park.”

AMLI Residential targets hobbyists (and commuters) with bike storage and repair areas in its urban locations. It is creating “maker” rooms, which are studios and workshops where residents can come together to create DIY projects.

“Where there is a preponderance of Millennial renters, the maker room is popular,” Chairman and CEO Greg Mutz says. “Golf simulators seem to be popular in certain markets, but not everywhere.”

Ansel says movie rooms and wine storage areas have lost their appeal.

“It may be because in high-end communities we are putting fridges in units so there is no reason to use the common area to store wine,” she says. “Tanning beds and tennis courts and token fitness centers also have become outdated.”

For more information about amenities, check out "Adding Value in the Age of Amenities Wars" on www.naahq.org. – Les Shaver www.haaonline.org

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On the Road with HAA Webster Region Meeting Tuesday, November 7 at Voyager at Space Center HAA held the last Region meeting for 2017 in Webster. Guest speakers were Judge Louie Ditta and HAA General Counsel Howard Bookstaff. Judge Ditta answered attendees questions regarding post Hurricane Harvey as well as provided tips for inside his courtroom. Thank you to Jayme and her staff from Voyager at Space Center for hosting us.

HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact outreach manager Lauren Turner at lturner@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event?

We are looking for member properties to host a Region meeting. Contact lturner@haaonline.org.

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Outlying

Leasing 101

Leasing 101: An Introduction to Leasing and the Apartment Industry From Fair Housing and the TAA lease paperwork to today’s terminology and techniques, the industry’s most seasoned and dynamic instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career. This course is intended as an introduction to the apartment industry for new leasing professionals, as well as those individuals looking to learn more about the industry as a career.

Topics covered include: • Greeting and qualifying the customer • Executing the lease contract • Telephone techniques and e-leasing • Overcoming objections and closing techniques • An overview of Fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of HAA member management companies.

Class Schedule: 8 a.m. to 8:30 a.m. – Registration and continental breakfast 8:30 a.m. to noon – Program Noon to 12:30 p.m. – Lunch 12:30 p.m. to 6 p.m. – Program A complimentary lunch is provided.

Know the Lease Class includes TAA Lease paperwork curriculum, brought to you by HAA Legal Counsel, Howard Bookstaff!

For more i

nformati on an www.ha visit us online d to register, aonl at or email ine.org/educatio lturner@ n haaonlin outreach e.org

Program Cost: $65 for students paying in advance $75 for students who provide payment at the door

Outlying Leasing 101 Course Dates: February 21 –The Woodlands June 19 – Sugar Land July 19 – Pasadena October 11 – Lake Jackson

Houston Apartment Foundation • 4810 Westway Park Blvd., Houston, Texas 77041 • 713-595-0300 • www.haaonline.org

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On the Road with HAA Richmond/Rosenberg Fair Housing Seminar Wednesday, November 8 Sponsored by 1 Texas Apartment Pool Services HAA General Counsel Howard Bookstaff traveled to Richmond/Rosenberg to provide a Fair Housing education seminar to our area managers, who were glad to have education offerings outside of Houston’s city limits.

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On the Road with HAA Outlying County JP and Constables Appreciation Luncheon Friday, November 17 at Grazia Italian Kitchen Judges, constables and staff joined us for our first Brazoria, Matagorda and Wharton County Luncheon held by the Strategic Outreach Committee.

Thank you to all of the elected officials and to our members who took time out of their schedules to join us for lunch.

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“It doesn’t matter what your pedigree is or your background, if you are determined and take the initiative all things are possible.”

Photos above from left: Michelle’s baby photo hand-tinted by her grandmother. Michelle and Tony Pawelek’s July 16, 2011 wedding with their children, Chase Pawelek, Dylan Gates, Gabriella Pawelek Klein and Chattie Pawelek.

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A

2018 HAA President Michelle Pawelek talks about her life, career, association involvement and what’s NEXT.

By Morgan Taylor, HAA Staff Photography by Mark Hiebert, Hiebert Photography

Driving E

Force

ven though a traditional education was not her path to success, Greystar Senior Director of Real Estate Michelle Pawelek did not let anything stop her from learning or seeking out opportunities for growth. With a lot of early responsibilities, long hours and hard work, Pawelek built her career and understands the importance of leadership development in the apartment industry. Pawelek is committed to creating more opportunities for multifamily professionals to propel their careers to the heights she has been able to achieve.

“It doesn’t matter what your pedigree is or your background, if you are determined and take the initiative all things are possible. Some people are natural born leaders, but effective leadership must be developed. It takes a concerted effort to understand how to develop trust, communicate well and build teams. I hope to build a foundation for leadership development that will continue to thrive within HAA for many years,” Pawelek said.

Pawelek has a lot in store for HAA in 2018, and she is grateful that Greystar has been supportive of her association participation. Aside from the support of her company, Pawelek is also thankful for her husband Tony and her family who have supported her throughout her career.

Pawelek and Tony have been married for eight years and they are a perfect match, Pawelek www.haaonline.org

says. Together, they have four children: a son, Dylan Gates, who is a junior at Sam Houston State University; daughter, Gabriella Klein, who lives in Toronto with her husband; daughter, Chattie Pawelek, who will graduate from Cinco Ranch High School in May and head to Oklahoma State University in the fall; and son, Chase Pawelek, a sophomore also attending Cinco Ranch in Katy. The Paweleks love to entertain, host parties of every kind, and keep a busy schedule with road trips and traveling.

Aside from her professional goals, Pawelek has her eyes set on building a home on Lake LBJ in the Texas Hill Country, where she and Tony plan to enjoy their retirement.

Growing Up Fast Originally from Pensacola, Florida, Pawelek’s family quickly moved from Florida to Arkansas before landing in Texas. Pawelek spent her childhood living next to her grandparents in a mobile home park in Spring that her grandfather owned and managed. Pawelek’s parents divorced when she was 10 years old, causing her mother to work outside of the home and putting Pawelek in charge of her younger brother.

“All of a sudden, I’m the big sister and I have to be responsible, because my mother is a single parent and she had to work,” Pawelek said.

Pawelek was given a great deal of responsibility as the older sibling, and she learned the importance of financial independence at an extremely

young age. She landed her first real job when she was 13 at a hamburger shop owned by her neighbors. Pawelek learned how to split her time between her job, school and handling the responsibilities she had at home.

“I wanted to be able to buy certain clothes and have some freedom to go to the movies and do things I wanted to do as a teenager. I didn’t want to go ask mom because we didn’t have disposable income at that point in our lives,” Pawelek said. “I had to grow up fast and I missed a lot of the fun stuff, because I had to be responsible.”

Pawelek found ways to earn money long before she was a 13-year-old working at that burger shop. Growing up, Pawelek spent a lot of time with her grandmother who taught her that working hard is what it takes to get what you want.

“There were often nights when mom had to work until 9 p.m., and when she did, we always had my grandfather and grandmother to help us with dinner and run referee over my brother and I,” Pawelek said. “If I wanted anything, my grandmother would give me odd jobs around the property to earn money. I might wash the windows, clean the patio, or do yard work. I believe that is where my work ethic came from,” Pawelek said.

The hardworking and driven woman Pawelek is today is largely due to the great amount of responsibility she took on at such a young and influential age. Once she could legally receive a January 2018

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paycheck, Pawelek moved on from the burger shop next door and worked for several fast food chains all throughout her adolescence.

The “College” Conversation Just as Pawelek was starting ninth grade, her family of three doubled and became a family of six when her mother remarried, adding a younger step brother and sister to the mix. The new family life afforded Pawelek more of the typical teenage freedoms and she has warm memories of those days.

“I remained the oldest child when mom remarried, but my responsibilities in the home were diminished which allowed me to enjoy being a teenager. I still worked and kept my grades up but had time to go to parties and hang out with my friends.”

In high school, Pawelek was part of the vocational co-op her school offered in which she simultaneously went to class and worked. By the time she was a senior in high school, Pawelek was the president of her vocational class, going to school and working 40 hours a week at Sears in the custom drapery department. While her peers were applying for college, Pawelek was working and applying for her first apartment home, which she moved into the day after her high school graduation.

Because Pawelek had been earning a paycheck essentially her entire life, she was selfsufficient and independent. After having already achieved financial autonomy along with the daunting amount of debt necessary to finish college, Pawelek decided not to pursue a college degree.

“We did okay, but we didn’t have a whole lot of money. I bought my own first car, for example. The college conversation was pretty general,

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it was never an expectation in our home,” Pawelek said.

Pawelek was determined to be successful regardless of a formal education. She continued to work and soon enough Pawelek got her start in the multifamily business. While other people her age were about to graduate college and just beginning to think about their careers, she was already on her way.

A Quick Start in Multifamily Shortly after high school Pawelek worked as a bank teller and while she liked working, she disliked the lifeless, monotonous atmosphere of the banking industry. Pawelek wasn’t sure what her next move would be, but she sought out a recruiter to assist her with finding a different opportunity. Pawelek was asked if she ever thought about leasing apartments. Pawelek answered, “No, but I know I can do it.”

Pawelek threw herself into this new and exciting adventure as a leasing agent where no day was the same and she was so busy the days flew by. She loved the balance of doing both the administrative work and the social aspect of hosting resident events.

“My first impression of the apartment industry was that it was fun and was so much more relaxed than working in a bank. It wasn’t always glamorous, but I was used to being responsible so it came easy to me,” Pawelek said. “And, once I got hired at my second property, an all-adult community, I got to throw crawfish boils with kegs and water volleyball tournaments. It was so much fun for me at that age.”

Pawelek spent a few years at two separate properties as a leasing professional before another opportunity came her way. A friend of hers worked for an investment group that had

just bought a multifamily portfolio of seven properties and knew Pawelek would be a great asset to the team. Pawelek was hired as an executive administrative assistant to the vice president of multifamily and essentially helped the company get its new multifamily portfolio up and running.

“They needed someone who had been on-site to help them, so I came in as an executive assistant and did everything from payroll to whatever needed to be done. I owned it – I was showing them what I knew of property operations, trying to find solutions for issues we had based on my knowledge and resourcefulness, because they did not have any multifamily experience prior to investing in this portfolio,” Pawelek said.

Pawelek poured all of her on-site multifamily knowledge and skill into those properties, and took any learning opportunity to expand her mastery over the next few years before she crossed paths with two HAA veterans, Dusty Wolf and Tina Cavaco of Centra Asset Partners.

The three didn’t only cross paths, but Wolf became Pawelek’s boss. Cavaco, who was a founding partner and property supervisor at the time, says, together the three industry pros started the management company that is known today as Centra Asset Partners.

“I would really prefer to say it was Tina and Michelle who started Centra,” Wolf said.

“Because as we all know in this business – I mean they were out there on the properties, with the managers, with the residents, and by de facto they sort of gave me the glory and let me stay in the office. Between the two of them, they made the properties run and they made the operation go. Michelle always had an air of professionalism and knowledge that comes from a very true heart. If she doesn’t

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know something, she doesn’t mind saying ‘I’ll get the answer for you.”

When Asset Partners took over, Pawelek knew the portfolio inside and out and was able to offer Wolf a lot of data and guidance on those properties. This partnership led to a promotion that kicked her career into high gear.

“There were lots of folks we inherited with the transition of the business years ago and she (Pawelek) without a doubt stood out amongst all of them in terms of personality, hunger to learn, a desire to be better, a desire to know more, no task was too challenging or too big, she just took on every opportunity and would raise her hand and say, ‘Please, let me.’ And she just had an entrepreneurial spirit,” Wolf said.

With zero experience as an on-site manager, Wolf and Cavaco promoted the young, 25-yearold Pawelek to property supervisor.

“That was a huge opportunity for me and a big chance, for him. I think Dusty saw something in me, because I was familiar with all of the assets, I was very hands-on and I was teaching people things that I had learned from different association seminars,” Pawelek said.

To Dusty, promoting Pawelek to property supervisor was not a risk at all.

“You know, I really don’t know if I would call it a chance. She was just that bright, intelligent, hungry to learn and highly teachable. I didn’t see it as a chance, quite honestly, I thought it was more of a salvation for us to try to do what we were hired to do with this owner’s property that he tried to self-manage and wasn’t doing a good job, which is why he helped us create Asset Partners to take over his portfolio. She was my blessing instead of a chance,” Wolf said.

“The sad part for me was that I knew pretty early on that she wasn’t going to stay with us, she was going to go bigger and further and be part of a larger, corporate world.”

With Cavaco and Pawelek running the show, both Pawelek’s career and Asset Partners’ weight

were growing in the multifamily industry. The biggest challenge Pawelek faced in those early years she says was being a supervisor to employees who were older than she was.

Addressing personnel issues and operational weaknesses as a young professional was testing, and it was a humbling experience.

“Being a young supervisor was extremely challenging, but I put my poker face on, which is something that I always thought worked very well for me, but as I’ve gotten older I’ve realized sometimes it’s okay to let people see you sweat, because it makes you human. However, back then I had to wear some armor because I was a supervisor to people who were absolutely more experienced than me and I was put in a position to be their leader, so all of a sudden, I had to step up my game,” Pawelek said.

The poker face, as Pawelek mentions, is a skill that helped get her through her adolescent years and is a skill that she believes helped her gain the respect of her elder employees. Pawelek also says that she was mindful about being a humble boss at that age.

“I have always tried to be humble and to not have a big ego. If I am at your property, it doesn’t matter what my title is I’m going to ask if you need help and I’m going to answer that phone if you’re with a resident. I really tried hard to be the boss who would do anything with or for an employee and not be a dictatorial boss,” Pawelek said.

The Road to Greystar After her time with Asset Partners, Pawelek had her eyes set on Greystar, which at the time was Greystone. At this point, Pawelek had been in the apartment industry for a number of years and was slowly becoming more active in the Houston Apartment Association. Pawelek knew Greystone was a reputable player.

“I liked David Hargrove, I liked Stacy Hunt, I liked Michelle Ybarra and I thought to

myself, ‘That is a company I would work for,” Pawelek said.

Pawelek ended up getting an opportunity to speak with Ybarra and Hargrove. She expressed her eagerness to work for Greystone and even told the two that she would take an on-site manager position if it meant getting to work for them. Well, she got the job – a 400-unit property in Greenspoint, which was technically her first on-site managerial position.

“I took the job with the idea that if they got a portfolio, I would be promoted up to supervisor,” Pawelek said.

Unfortunately, the portfolio fell through, but Don Winton of the then Winton & Associates recruited her to work for him as a property supervisor. Pawelek remembers her time with Winton & Associates fondly.

“It was a good move for me because Don gave me the opportunity and support of expanding my industry education by acquiring the CPM (Certified Property Manager) credential, and the latitude to volunteer with the association. At that time, I already had my CAPS (Certified Apartment Property Supervisor) and I was teaching classes at HAA, but to me the CPM credential was equivalent to a college degree in our business. I figured since I did not have a college degree, I needed to be as certified as I could be in my business. It’s an accomplishment I’m proud of to this day,” Pawelek said.

Pawelek had a few more jobs over the years, which included Michael Stevens Interests, Investors Manager Trust and Capstone Real Estate Services, before she eventually returned to Greystar. When Pawelek found herself seeking her next career move, she ran into Joe Perez of Greystar at the HAA Expo and before she knew it, she was being interviewed by Perez, Debbie Webre, and Past HAA President Jackie Rhone.

“I can remember that moment clearly. We started talking about the career opportunities at

Photos from far left: Michelle and family zip lining in Belize in December 2014.

Michelle and her husband, Tony, on a Cabo San Lucas vacation in 2015. Michelle and her son, Dylan, as a toddler and on a Park City, Utah, ski trip in 2008. www.haaonline.org

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Greystar, and I think that really caught her attention,” Perez said. “When I interviewed her, she had already been in the industry for a number of years working for reputable companies. I immediately noticed her tenacity and desire to grow.

Sure enough, when she came on board she was just a phenomenal supervisor and we quickly recognized her potential.”

Pawelek gained success rapidly at Greystar.

Within her first year, Pawelek proved her capabilities by turning a challenging portfolio into a profitable relationship for Greystar.

“The opportunity came up for her to engage with a challenging portfolio, involving lease ups with an institutional developer, which she really embraced. She was extremely successful, and after she did that for a number of years, she was ready for the next level,” Perez said.

Pawelek was awarded as Greystar’s 2009 National Regional Property Manager of the Year, a milestone that contributed to Pawelek later being promoted to director of real estate and her current position as senior director of real estate.

“Michelle is someone whose growth at Greystar has been consistent. She is consistently

growing each year, learning how to be a more effective leader and that consistency has really been the push behind her continual promotions and elevation within the company,” Senior Managing Director of Real Estate Services for Greystar and Past HAA President Mack Armstrong said.

Today, her portfolio includes seven regional property managers, 37 properties and 10,400 units.

“Michelle runs a portfolio most would consider a midsize company. At Greystar, I would say, what makes you successful and what has made Michelle successful is her ability to work well with others. She is very team oriented. She is like the quarter back of the team,” Armstrong said. “She is such a strong and stable person and that breeds confidence and calmness.

Those are leadership qualities to begin with, but those are her characteristics. She’s very business savvy, but she also has a fun side that not everyone necessarily gets to see. We’ve watched her grow and mature as a leader and really begin to utilize all of those traits, not just as the business savvy leader, but also as the connection master in which she can create a bond and trust with others. She’s grown with all of those leadership traits.”

It was that ability to mentor and teach her employees that really boosted her to where she is today.

“When we made her director, she had to balance having employees and direct oversite of properties. She was so successful at it and passionate about developing those team members, she was the obvious choice to pro-

Photos from top: Michelle with daughter, Chattie Pawelek, for a “Take Your Daughter to the HAA Board Meeting” event in July 2011. Michelle with some of the Greystar team, including Christy Rodriguez, Mack Armstrong and Jackie Rhone, at the 2015 HAA Annual Business Meeting.

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mote for senior director,” Perez said.

Pawelek has been with Greystar for 11 years now, and says it has been the best years of her career.

An Alternate Education Success Unlike many business sectors, a bachelor’s degree, an associate’s degree or any type of formal education is not a baseline for success in the apartment industry. Pawelek quickly realized as long as she was dedicated, the absence of a college degree would not be a barrier. Hard work pushed Pawelek to success, not a college degree, not an internship, but a drive to be successful.

“I feel strongly that success is determined by the person and their goals. There are so many stories about athletes who have achieved great feats that seem impossible and other success stories of people who had less than I did and became successful. It never crossed my mind that I wouldn’t make it. That doesn’t mean I didn’t have bad days or question myself, but you do the best job you can every single day. If you make a mistake, you learn from it and you continue to do the best job you can,” Pawelek said.

Pawelek’s association involvement was sparked because of a hunger, a drive for industry education. And it was through the ABODE magazine that Pawelek discovered HAA, which was being sent to her corporate office back when she was an executive administrative assistant. She read about the industry education that was available at HAA and she started attending every event she could. From Redbook and marketing seminars, to the Texas Apartment Association Education Conference & Expo and everything in between, Pawelek attended them all.

“I was young, I wanted to be professional and have a successful career, I was driven and seeking knowledge. Education was what pulled me into association involvement. I latched on to every opportunity I could get at HAA,” Pawelek said.

While she was a property supervisor for Asset Partners, Pawelek obtained her CAPS credential.

She wasn’t a student for very long before jumping right into teaching and loving every moment of it. She taught National Apartment Leasing Professional (NALP) courses and CAPS courses and some Certified Apartment Manager (CAM) courses as well.

“I enjoyed teaching the NALP classes the most because it’s the group that needs the most information. I love the lightbulb moments – that is what energizes me,” Pawelek said.

At that time, NALP students were struggling with the market survey portion of the NALP test.

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designed to assist students through that section.

Pawelek also helped create Leasing 101, which is a class HAA offers to this day.

“I have a passion for mentoring others and loved having a positive impact on the education side of HAA,” Pawelek said.

For about 20 years, Pawelek dedicated her association involvement to nurturing and developing the future leaders of the apartment industry. And, as HAA president for 2018, Pawelek is dedicated to establishing and creating more opportunities for leadership development.

Leadership Development in 2018 Pawelek says she had a moment of revelation on leadership skills after attending the National Apartment Association Education Institute’s (NAAEI) leadership training program powered

by Dale Carnegie Training.

“I remember thinking after attending the NAAEI Dale Carnegie, ‘No one ever taught me these practices or skills on how to be a better leader and I wish I had known. I could have been a better boss to quite a few people who come to mind,” Pawelek said.

She took her experience and shared it with Armstrong. As luck would have it, the next year, Greystar rolled out its very own leadership development program, which includes

managing change, building trust, and situational leadership.

“We found that as a company, team members want and deserve more than the traditional training in order to create a company where the leadership is better positioned for the future of Greystar. The company made a huge investment and hired internal leadership development experts. The idea is to really reinvent each person,” Armstrong said. “Each employee goes on their own journey to raise their personal bar on their leadership abilities, and it requires a lot of hard work, it requires a lot of honest reflection, it requires dedication and commitment, because it is not a short program it is on-going.

The whole leadership development process is really now part of the fiber of the company, and it really elevates us as an organization to lead at a higher level, to lead the people who work hard every day at a higher level.”

For HAA members of today, Pawelek hopes to reengineer leadership as a skill just like budgeting.

“We teach people how to close a sale, how to complete an accounting monthly close out, we teach managers how to input payroll, we teach supervisors how to prepare for a client meeting, but, generally speaking, no one teaches people how to lead and be a good boss. Because of that, people are generally only as good as the best boss they’ve had and nothing like the worst boss they’ve had. So somewhere between the best boss and the worst boss is your version of the best leadership style, right? Well, what if your version of the best isn’t such a good example, but you don’t even know it? You typically learn by example,” Pawelek said.

Pawelek views leadership development as a multi-faceted implementation. First by utilizing the association leadership development program that is already in place, Leadership Lyceum. Asa NAA, TAA and HAA Leadership Lyceum graduate, Pawelek

understands the potential of this group of high-caliber professionals.

“Leadership Lyceum is specifically designed for individuals already interested in being association leaders, so that means it’s the perfect opportunity to take people who already have a passion for the industry and see what we can do to grow their leadership skills,” Pawelek said.

Secondly, Pawelek wants to target the association’s young professional group, HAA NEXT, a group that has expressed its desire for growth, learning opportunities and involvement.

Pawelek hopes to reinvent this group that has been known less for its professional development and more for its networking opportunities. Pawelek has made a tweak to the NEXT committee in hopes to inspire leadership.

Starting in 2018 and moving forward, two advisory board of director positions will be reserved for the two NEXT committee chairs each year.

Another way Pawelek hopes to develop career growth, within NEXT is by providing valuable content designed to inspire leadership development. Pawelek hopes to enhance their skill sets and develop their value to their employers and to the association.

Thirdly, Pawelek, along with the 2018 HAA Executive Committee, has re-opened committee chair positions previously held by the vice presidents at large. This will allow more leadership opportunities for members to contribute to the association.

“Michelle, in addition to being a strong, proven and trusted leader at Greystar, has also been through a very sophisticated and hardhitting leadership development program.

Because of that foundation, she is positioned to lead HAA unlike others have, including myself,” Armstrong said. “Michelle will not be the president of status quo. Like with everything she does at Greystar, and frankly probably everything she does in her personal life, / See Pawelek, Page 50

Photos from top left: Michelle with Tina Cavaco during a 1991 HAA membership campaign. Michelle on the October 2000 ABODE cover with the Chili Cook-off Committee. Michelle wins the 2009 HAA Property Supervisor of the Year award with Mack Armstrong and HAA Vice President of Membership and Marketing Amanda Sherbondy.

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2018 HAA Officers and Vice Presidents at Large 2018 OFFICERS Michelle Pawelek, CPM, CAPS President Michelle Pawelek is a director of real estate with Greystar. Pawelek has been in the industry since 1986, and her experience encompasses overseeing all classes of properties, due diligence, repositioning of properties, rehabs and lease-ups. Pawelek has won Greystar’s National Regional Property Manager and Houston Regional Property Manager awards, along with the Houston Apartment Association’s Property Supervisor of the Year award. She holds her Certified Property Manager designation in addition to her Certified Apartment Property Supervisor designation. Pawelek continues to be active in the Houston Apartment Association, serving on committees and having chaired many committees over the years. See a profile of Pawelek starting on Page 34.

Starla Turnbo President-Elect Starla Turnbo is regional director and partner of SMI Realty Management. She began her career in the multifamily housing industry in 1985. Starla assisted in the charter of SMI in 1993 and has held the position of regional drector since 1995. She was made partner in 2005.

Starla earned her Realtor® designation and license from the Texas Real Estate Commission in 1988. She is a member of ACES and has served as its committee chair.

She is a member of the HAA Better Government Fund, the RCR Advisory Committee, Steering Committee and Educational Committee. She has served as a CAPS instructor for the apartment association and volunteered on the Citizen’s Advisory Council. Starla chaired the annual HAA Membership Campaign in 2005, “Born to Recruit.” She maintains close relationships with key industry vendors and executives.

Starla is also a Feed the Hungry volunteer and serves on the board of directors for

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Incarnate Word Academy. She has served her community as a Sunday school teacher, college and career instructor and as an overseas missionary for the La Porte Worship Center.

She is also involved in numerous industrysponsored fundraising activities.

Clay Hicks, CPM Secretary/Treasure Clay Hicks is the president of apartment management for The Dinerstein Companies.

As president of one of the nation’s largest developers of conventional and off-campus student housing communities, he is responsible for the operational oversight of TDC Management’s national footprint.

Prior to joining TDC, Hicks was a managing director for Greystar where he helped direct the operations of more than 40,000 units of real estate operations in the Central South Region.

Hicks currently sits on the boards of directors for both HAA and the Texas Apartment Association, where he was part of the Leadership Lyceum founding class, and he was named to the inaugural “Forty Under 40” class for HAA. He is a proud graduate of Texas A&M University and was a member of their Big 12 Championship football team. Clay and his wife, Maryann, have been married 16 years and have two daughters, Camryn, 9, and Loren, 11, and he loves spending time with them and their various activities, including soccer, basketball, golf and musical theater.

2018 VICE PRESIDENTS AT LARGE John Boriack, CAM, IROP John Boriack started investing in singlefamily real estate immediately after graduating high school. After successfully learning the single-family market, he began acquiring multifamily apartment communities in 2008.

Since 2008, John has led his team in the acquisition and operation of four apartment communities in the Houston area totaling 726 units. Since 2014, John and his team have

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won six industry awards from the Houston and National Apartment Associations including the National Independent Owner of the Year Award in 2015. In 2016 John’s company, Veritas Equity Management, earned a spot on the list of Houston’s 80 Best and Brightest Companies to Work For. John is very involved with the Houston Apartment Association where he serves on the board of directors as well as three other committees.

Boriack earned a Bachelors degree in Business Administration through Thomas Edison State College in 2011 where he graduated with honors and a 4.0 GPA. A devout Christian, John is committed to being a steadfast follower of the Lord and volunteers much of his time at ministries through his church, his community and yearly missions trips to third world countries.

In 2012, John made the best decision of his life by marrying his wife, Katelin Boriack. He has two children, Danielle (born 2014) and Bradley (born 2017).

Diane Gilbert, ARM, CPM Diane Gilbert is senior vice president of operations for Asset Plus Companies. She has more than 33 years of experience, having worked for various companies, including the Hudson Group, Finger Cos. and Greystar. In 1995, Diane joined Greystone Asset Management, staying with the organization when it was acquired by Asset Plus Companies in 2013. Asset Plus manages 15,000 units in several states.

Gilbert earned the ARM designation in 1989 and the CPM designation in 1997 from the Institute of Real Estate Management, serving as ARM committee chair in 1999 and 2000. In 2009, Gilbert was awarded the Greystone “Rainmaker of the Decade” for her new business development accomplishments for the firm.

Gilbert has been an HAA board member since 2011, is a member of the Go-Getters Club and was awarded the Go-Getter of the Year in 2004 and earned the Lifetime

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Achievement Award for recruiting in 2015. She has chaired the Community Outreach committee and served on the RCR Advisory Council, Chili Cook-off Committee, Community Outreach committee and Strategic Growth Committee and has been a member of ACES for 15 years. Gilbert is also a NAA delegate.

Gilbert has two beautiful daughters, Reiney who is a leasing specialist, and Spencer, age 17 and a drill team officer and is active in National Charity League. She enjoys her 4-year-old grandson Kaiden and her role as Nana!

Barby Lake, CAPS Barby Lake is vice president/regional director for Westdale Real Estate Investment and Management. She oversees Westdale’s Houston regional operations including 21 properties comprising 5,080 units. Her portfolio consists of properties in three states: Texas, Louisiana and Mississippi, and she oversees all acquisitions and dispositions, as well as

acquiring new management opportunities.

Lake began her multifamily career as leasing consultant, manager and accountant for Johnstown American Corporation in 1976.

She moved up through her career holding positions with Gales/Glenborough, Disk/Walden Residential, Waco Financial Corporation and Trans-Cities Companies.

Lake received her Certified Apartment Portfolio Supervisor credential in 2009. She has received many industy awards including the HAA 2011 Portfolio Supervisor of the Year Award, the 2002 Award of Excellence from Westdale Asset Management, the 1995 WALEE Award from Walden Residential and the 1976 Top Marketing Award from Johnstown.

Lake is a 2009 HAA Leadership Lyceum graduate and was the chair of the Fair Housing Committee in 2011 and 2012. She has served on the Education Advisory Council for a number of years and has served on the Expo and Chili Cook Off Committees.

Christy Rodriguez, CAPS Christy Rodriguez is senior regional manager, Houston, for Greystar Real Estate Partners, leading the operations for six assets nearing 2,600 units.

Prior to joining Greystar in 2013, Rodriguez served as a regional manager for Concierge Management Services, as an advertising consultant for Apartments.com and as a regional director of operations for Alliance Residential Management.

Her many accomplishments include winning Property of the Year 2002 at Greater Coastal Management; Regional Rookie of the Year 2003 for Alliance Residential Management; National Rookie of the Year 2003 for Alliance Residential Management; and Salesperson of the Quarter for Q4 2009 at Apartments.com.

Rodriguez has been an active HAA member and has served on the Expo Committee and GoGetters. She is a 2013 HAA Leadership Lyceum graduate and is a TAA Lyceum candidate.

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and CoreLogic are partnered to expand RCR and include the following searches in one bundled report with immediate and unlimited inquiry access.

National Landlord-Tenant Data • Texas Criminal Data • Terrorist Check Sex Offender Search Move-in/Move-out Entry • Eviction Entry • Inquiry History Quick and Easy • Cost Effective Immediate Access • Monthly Activity Report Subscribe Today – For approximately 32 cents per unit per month, RCR can help make sure you know just who your prospective residents are. * For properties 49 units or less, you have unlimited inquiries for $10 per month.

To subscribe or to learn more, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org. www.haaonline.org

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2018 Product Service Council Officers

Grant Crowell, CAS President Grant Crowell is founder and president of The Urban Foresters. He earned a degree in forestry from Texas A&M, and he is a Certified Arborist through The International Society of Arboriculture and a Certified Tree Care Safety Professional as designated by the Tree Care Industry Association. He also holds a Texas Commercial Driver’s License and is certified as a pesticide applicator by the Texas Department of Agriculture.

Active in HAA since 2005, Crowell holds the CAS designation and completed the HAA Lyceum program in 2012, and he served as an Ambassador team co-captain in 2014. He volunteers at St. Theresa’s Catholic Church in Sugar Land and is a former young professionals board member of the Fort Bend Chamber of Commerce. He also donated tree trimming services to Camp Hope.

He and his wife, Caitlin, have been married since April 2010, and they have three children: Adelaide, 6; Dean, 5; and Duncan, 3.

Jacob Kunath, CAS Vice President Jacob Kunath is a sales consultant for Century A/C Suppy and has been with the company for 11 years. He became an active HAA member immediately upon arriving at Century and has held numerous leadership positions with the association. He is a Lyceum graduate and was named an Expo Committee Rookie of the Year. He received his CAS designation in 2007.

Kunath has been on the board of directors for the First Colony Little League and is part of the missions committee at his local church.

The committee’s main goal is to help lower income families rehab their homes, either by

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making major structural repairs or by adding a fresh coat of paint.

Kunath has been married to his wife, Courtney, for 15 years and has two sons, Jaxon, 10, and Dane, 7.

The Kunaths are a big sports family: Jaxon plays baseball for the First Colony Bucks, along with multiple other sports, and Dane plays baseball and soccer and, according to Jacob, “When they let me, I also help coach.”

Laura Lestus, CAS Secretary Laura Lestus joined the Liberty Group in May 2008 as an account executive with the temporary personnel division and was promoted to Houston branch manager in April 2011. She helped with the opening of a new office in San Antonio in 2009 and Austin in 2010 and assisted in the development of the “Mastering Excellence” training curriculum.

Lestus began her career in 1998 as a parttime leasing agent with EPT Management Company and worked her way up to managing several properties and assisting with due diligence and sale of all of their Houston properties through 2002. She went on to earn her Texas Loan Officer License and specialized in home mortgage loans. In 2004, the apartment industry called her back home to the marketing and training department with CNC Development. Laura made her move to the vendor member side of the industry with The Apartment Guide from 2005 to 2008 as an account executive. Her HAA involvement includes: Ambassadors Club member since 2005, Resident Relations Committee since 2006, Career and Community Development Committee where she has volunteered with HAA career fairs and presented in the Texas Scholars program to Spring Branch ISD 8th

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graders, Community Relations Committee and as a HAA Political Action Committee Century Club member.

In addition, she is a volunteer and an advocate for parents with teens suffering from alcohol and drug addiction.

David Lindley, CAS Treasurer David Lindley has been in business development for FSI Construction Inc. since 2015. He began his career in multifamily on the management side with Asset Plus in 2012 before changing over to the supplier side in 2013.

Lindley is an active HAA member and volunteer. He graduated from the HAA Leadership Lyceum program and has been a member of the HAA Education Advisory Council, the HAA PAC, Ambassador One Society, Go-Getters and the Community Outreach, NEXT, Chili Cook-off Committees.

Israel “Izzy” Garza, CAS Immediate Past President Israel Garza is national account manager for Maintenance Supply Headquarters. He joined MSHQ in June 2013, following a 14-year career as a sales representative for Glidden Professional and Pittsburgh Paints.

Garza is an active HAA member and volunteer.

He graduated from the HAA Leadership Lyceum program and has received his 10-member pin for recruitment for the Go-Getter Club. Garza has served as an Ambassador Club co-chair, is a member of the Century Club and Community Outreach Committee and has served as chair of HAA’s Expo Committee and was a previous booth sales leader. He received his Certified Apartment Supplier designation in 2007.

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2018 Product Service Council The HAA SUPPLIER BOARD

President Grant Crowell, CAS The Urban Foresters Cell: 832-731-6531 855-255-5212

Vice President Jacob Kunath, CAS Century A/C Supply Cell: 713-598-0482 281-776-1900

Secretary Laura Lestus, CAS The Liberty Group Cell: 281-650-2878 713-961-7666

Treasurer David Lindley, CAS FSI Construction Cell: 832-477-1158 713-690-5330

Immediate Past President Israel Garza, CAS Maintenance Supply Headquarters Cell: 832-683-7896 281-530-6300

grant@theurban foresters.com

jkunath@centuryac.com

laura@theliberty group.com

david@fsi construction.com

izzy.garza@supply hq.com

Marivel Bownds, CAS Valet Living Cell: 713-806-9830

Dixie Caldwell-Greer, CAS The Liberty Group Cell: 713-518-5390 713-961-7666 dixiec@thelibertygroup.com

Peggy Charles, CASE Sunny Rock International LLC Cell: 713-417-2126 281-564-4199

Dylan Coleman, CAS Camp Construction Services Cell: 409-673-7210 713-413-2267

Deborah DeRouen, CAS Respage Cell: 903-277-5451

peggy@sunnyrock int.com

dcoleman@camp construction.com

Brian Febbo, CAS FSI Construction Cell: 281-415-5190 713-690-5330

Dan James, CAS Redevelopment Services Cell: 713-501-7555 281-942-9164

Debra Knight, CAS Valet Living Cell: 281-250-9517

mbownds@valet waste.com

Derek DeVries, CAS Camp Construction Services Cell: 713-859-8799 713-413-2267 ddevries@camp construction.com

brianfebbo@fsi construction.com

deborahd@respage.com

dknight@valet waste.com

djames@redevelop mentinc.com

Use your smartphone’s QR Code scanner for more information.

Stephanie Krop, CASE Buyers Access Cell: 832-477-0081 800-445-9169

Liz Levins, CAS Impact Floors Cell: 832-453-1718 713-686-9222

Candis Mohr, CAS AAA Plumbers Cell: 832-330-3998 713-462-4753

skrop@buyers access.com

llevins@impact floors.com

candismohr@ aaaplumbers.com

Doug Oehl, CAS Power Express Cell: 832-293-4511 832-721-3200 doehl@powerexpress.com

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SUPPLIER PARTNERS SERVING TO FACILITATE GROWTH AND STRENGTHEN THE INDUSTRY. The Product Service Council is a group of 21 active supplier members whose objectives are to promote the Joseph Rodriguez, CAS The Urban Foresters Cell: 713-582-7999 855-255-5212 joseph@theurban foresters.com

www.haaonline.org

Blaise Spitaleri, CAS Rasa Floors 713-660-7777 bspitaleri@ rasafloors.com

Mat Tilley, CAS WeDoTrash Cell: 713-836-2578 mat@wedotrash.com

active involvement and participation of supplier members.

For more information on the council, its members and how you can find a mentor, see online at www.haaonline.org/mentors or contact Susan Hinkley at shinkley@haaonline.org.

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Irrigation Lessons Here are some lessons Harvey taught us to keep in mind on a daily basis.

LESLIE KEEN, WaterLogic Director of Operations, LI, BPAT, TCLP, TCMNP

Image by Carlos Neto/Dreamstime.com

By

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W

hen Hurricane Harvey tore through the states of Texas and Louisiana in late August, it left behind an unimaginable trail of destruction affecting nearly 13 million people and marked a new record for the heaviest rainfall for a storm in the United States. According to CNN, more than 27 trillion gallons of rain fell in six days, a staggering number equal to the amount of water needed to supply New York City’s needs for over five decades. In Houston alone, more than 37,000 families found themselves in shelter facilities as of last November.

We know that Mother Nature is unpredictable. Unfortunately, scientists are anticipating heavy rains and heat waves becoming more frequent by the end of the century.

Knowing that we can’t control weather patterns, Hurricane Harvey becomes a reminder that we can learn from this experience to become better stewards of our resources in caring for our environment.

Irrigation water management is one area that with proper foresight and use of new technology we can ensure apartment properties are better prepared to handle severe weather incidents, and that devastating outcomes are less costly. Irrigation water management may seem like a relatively small line item in your budget, but it can save tens of thousands of dollars to your bottom line, especially when weather events threaten your real estate asset.

Thanks to Harvey, here are a few day-to-day lessons worth remembering when it comes to water management on your property: Smart Water Technology Matters: You upgrade your cell phone, so why wouldn’t you invest in irrigation management technology?

Manufacturers are constantly improving technology to improve efficiency. The result is that new smart water controllers are programmed to sense watering needs based on weather, location, topography and climate.

Two-Way Communication is Advantageous: Smart phones and electronic devices provide instant access and interface in managing irrigation water issues. As an example, during Hurricane Harvey, it became obvious to one of our clients that a controller on her property was flooded. Because we were alerted to the issue in real time, we were able to fix the problem immediately, ensuring that a bad situation didn’t get worse. www.haaonline.org

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Programming, Maintenance and Monitoring Should be Easy: If you find that programming a water controller or making adjustments is too complicated or confusing, you should think twice about the equipment you have on your property. Maintenance should be simple and monitoring on a set schedule, with frequent reporting.

Consider Retrofitting: Your current equipment may not need to be replaced; instead work with a professional water management services company to see if your existing technology can be retrofitted. It won’t work for everyone, but it’s certainly worth asking about.

Big Data is Key: Ask yourself how often someone is looking at the data from your water controller. Be aware of what weather data is being used to provide the information most helpful to you. And, most importantly, make sure you trust who is analyzing the data. Water bills can go haywire quickly if data is misinterpreted.

Find an irrigation expert to help guide you.

Understand the ROI of Smarter Irrigation: We all know water is a precious commodity, and it will continue to become scarcer and more expensive as the population grows. But if you take the time to analyze how your property gets the right amount of water at the right time in the right places, you can actually save substantial dollars.

Hurricane Harvey was a weather event that no one could truly expect or prepare for.

However, the storm was a reminder that there is a lot we can control as stewards of our properties day-in and day-out. Irrigation management may seem to play a small part, but when it comes to protecting real estate assets and assuring our residents have a welcoming, green environment to call home, irrigation management actually has a significant role in determining success.

Leslie Keen is the executive director of the Houston Gulf Coast Irrigation Association and director of operations for WaterLogic.

She has spent much of her adult life marrying her love of the natural world with her business expertise. In the landscape and irrigation business for more than 18 years, she has held positions ranging from retail plant nursery manager to wholesale plant growing to irrigation water management specialist. Early in her career she worked in the Construction and Steel industries. Keen may be reached at lkeen@waterlogic-texas.com.

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Pawelek, continued from Page 40 she is going to get in and dig in, and she is going to make improvements wherever necessary. She is a hard worker, she’s ever-changing, always improving and always leaning forward.

HAA is getting someone who is completely well-rounded and professionally trained on leadership development.”

“Leadership is where my heart is for this year.

I hope we can add value to our membership through leadership development and leadership opportunities. One of the main components of the three-year strategic plan for HAA is to develop industry professionals as leaders. I hope that this year we will make a difference,” Pawelek said.

Pawelek has aspired to become the HAA president for a long time. During Pawelek’s time working for Eileen Subinsky at Michael Stevens Interests, Subinsky was named the first ever female HAA president. This was a turning point for the association and it set the stage for many women in the apartment business, including Pawelek.

“I happened to be working for Eileen when she was named HAA president and I can remember on that day thinking I could do it too.

When I saw how she broke that glass ceiling, I aspired to do the same,” Pawelek said.

Pawelek is grateful for the mentors and friendships she has made through the industry.

“I’ve grown up in this industry, along with many friends I’ve made over the years, who have done the same. The lines become blurred on what came first, bosses, coworkers, mentors, or friends, but they are all relationships I truly value,“ Pawelek said.

Pawelek is excited for the opportunity to serve as the association president, an honor she has eagerly awaited and prepared for. Her passion will no doubt be poured into this association.

Ultimately, Pawelek hopes to establish a foundation of leadership development for HAA to continue to expand on and create more value in membership with the association. This presidency is a role she has trained and worked for since the age of 10. Taking it to new heights, like her career success, is the fitting goal for 2018.

Don’t miss seeing Michelle Pawelek and the 2018 HAA leadership installed at the Installation & New Year Gala on January 19.

See Page 6 for details.

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Get on the road to networking opportunities by driving to our house.

HAA open house | january 23 New to HAA? Join us on Tuesday, January 23 from 3 p.m. to 5 p.m. Meet the HAA staff and learn how to get involved and maximize your membership at the 2018 HAA Open House.

HAA is YOUR association, and it’s #notjustaprettyform!

This event is free for all owner and supplier attendees. All members are welcome to attend.

Contact the Membership Department for more information at members@haaonline.org.

Houston Apartment Association | 4810 Westway Park Blvd. | Houston, Texas 77041 | 713-595-0300

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On the Scene with HAA PAC JP and Constables Appreciation Luncheon Thursday, November 30 at Maggiano’s Little Italy More than 30 judges, constables and staff from various counties attended the Houston Apartment Association Political Action Committee’s annual Justice of the Peace and Constable Appreciation Luncheon. A big thank you to all of the elected officials and to our members who took time out of their schedules to join us for lunch.

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On the Scene with the HAF Houston Apartment Foundation Fair Housing Seminar Sponsored by 1 The Liberty Group and FSI Construction Tuesday, November 15 at the HAF Dinerstein Reed Prokop Education Center A sold-out crowd filled the HAF Education Center for the Fair Housing Seminar “Pot, Pit Bull, Parrots, Parking and Perps – Today’s Pitfalls in Fair Housing” with speaker Anne Sadovsky.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography

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HAA Annual Business Meeting Sponsored by 1 Gemstar Construction & Development and 2 TPI Painting & Construction Thursday, November 16 at the JW Marriott Houston Nearly 500 members attended this year’s meeting, where HAA honored 2017 President Kyle Brown, recognized committee and club chairs, acknowledged education credential holders for the year and elected the 2018 HAA officers and board.

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1. Event sponsor TPI Painting & Construction. 2. Event sponsor Gemstar Construction & Development. 4. 2017 HAA President Kyle Brown presents the President’s Award to Starla Turnbo. 4. 2017 HAA President Kyle Brown presents Diane Gilbert with the HAA Lifetime Achievement Award for recruiting 100 members. 5. The 2017 Executive Committee with 2017 President Kyle Brown: Clay Hunt, Kelly Scott, Alison Hall, Starla Turnbo, Michelle Pawelek, Diane Gilbert, John Boriack and Kyle Brown. 6. Independent Rental Owner Professional credential holders. 7. Certified Apartment Manager credential holders. 8. Certified Apartment Portfolio Supervisor credential holders. 9. 2017 HAA President Kyle Brown is presented the Product Service Council Appreciation Award from 2017 PSC President Izzy Garza. 10. National Apartment Leasing Professional credential holders.

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On the Scene with ACES ACES Holiday Luncheon Sponsored by 1 FSI Construction Inc. and Friday, December 1 at Brennan’s of Houston

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The Apartment Community Executives & Supervisors held their annual holiday program, with a festive lunch and pop-up shopping for all to enjoy. Thanks to our sponsors listed above and the many vendors.

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

MAKING MEMBERSHIP MATTER Recruit all year round and become part of the Go-Getter Club.

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1. Top Team for the 4th Quarter The Membergators with 10 recruits total. Claude Arnold was the top recruiter of the quarter with 9 recruits.

2. Sponsors Rasa Floors and Foundation Specialists

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HONORARY LIFE MEMBERS Members who have recruited more than 100 companies Claude Arnold Monette Reynolds Kenn Brown Sherry Stevenson Tina Cavaco Kirk Tate Kevin Fenn Suan Tinsley Diane Gilbert Sonny Unverzagt Anita Harrison Del Walmsley Dwayne Henson Nancé Wells Mike Koch H.P. Paul Young Merry Mount Jeanne Marie Zublin Dicks

Get Ready!

Don’t miss the Go-Getter meetings in 2018. Check the HAA calendar at www.haaonline.org for updates on location and dates in March, June, September and December.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future.

To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Lauren in the Membership Department at members@haaonline.org.

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Go-Getters Happy Hour Thursday, December 7 at Cafe Adobe in the Marq-E Center

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS Go-Getters Happy Hour Thursday, December 7 at Cafe Adobe in the Marq-E Center

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Welcome Mat OWNERS Baker Street Capital Douglas Pond 1707 Post Oak Blvd. #241 Houston, TX 77056 713-438-4048 Beverly Road Interests LLC Nancy York 1222 Summer Brook Sugar Land, TX 77479 281-687-0496 Beverly Road Mobile Home Park Drever Management Company Lorraine McCoy 2900 Paradise Drive Tiburon, CA 94920 415-789-1773 Villages of Lake Jackson Apartments Aria at Rollingbrook Apartments Garden Apartment Rental LLC Javier Coronado 6289 Wilcrest Drive #5100 Houston, TX 77072 281-530-5688 Wilcrest Garden Condominiums Gary Homes LLC Hazem Aburubia 4506 Sherwood Lane #1 Houston, TX 77092 713-290-0124 Pine Village Apartments Gire Raj Management Ram Bhambhani 12600 Brookglade Circle Houston, TX 77099 281-530-2002 Plaza Azul Apartments Good Harbor Management LLC Steve W. Sterquell II 1225 17th St. #1400 Denver, CO 80202 303-723-5870 City Parc II at West Oaks Apartments Shadow Ridge Apartments Champion Townhomes on the Green Primrose del Sol Apartments Primrose at Heritage Park Apartments LKZ Management LLC Connie Arambula 1900 NW Loop 410 #320 San Antonio, TX 78213 210-664-3600 The Broadmoor Apartments Cranbrook Forest Apartments Pine Forest Apartments Vista Apartments

www.haaonline.org

Introducing HAA’s NEW MEMBERS

Sandpiper Apartments Sandridge Apartments Limestone Apartments Stonebridge at City Park Apartments Greenhouse Apartments

Novel Investments LLC John Graves 6302 Tam O’Shanter Lane Houston, TX 77036 713-771-1121 Turf Club Apartments S2 Residential Edgar Cabrera 5055 Keller Springs Road #550 Addison, TX 75001 214-646-9901 Avalon at Royal Oaks Apartments The Village at Uvalde Apartments The Spruce Collective Ryan Potvin 2235 Nicholl St. W Boulder, CO 80304 415-517-8332 Spruce Richton Apartments Spruce Garrott Apartments The Valcap Group LLC Jack Franco 4007 McCullough Ave. #625 San Antonio, TX 78212 310-245-8084 Luxe at Katy Apartments TI Communities Lori Moody 1125 Executive Circle #100 Irving, TX 75038 469-518-1301 Bridges of Cypress Creek Apartments Tyran Shivers 27831 Patsy Pence St. Katy, TX 77494 281-639-9618 2531 Pepperidge Drive Vaman Investment LLC Chutra Subedi 911 Lane Drive Rosenberg, TX 77471 281-342-1379 Victoria Gardens Apartments WestMain Properties Brook Ingraham 6711 Stella Link Road #311 Houston, TX 77005 713-899-1818 Glen Valley

SUPPLIERS

Pest Control Services, Termite Treatment

Action Gypsum Supply Cameron Bayer P.O. Box 40010 Houston, TX 77240 713-896-4002 Building Materials, Steel Structures Referred by Claude Arnold

Corinthian Construction Services Inc. Amanda Kelly 3217 Montrose Blvd. #228 Houston, TX 77007 832-921-6690 Concrete Contractors, Drywall Contractors, Framing Contractors, Gutters & Downspouts, Painting Contractors, Roofing Contractors, Siding Contractors Referred by Candis Mohr, CAS

Advant Solutions Mark Trittipo 6740 Theall Road Houston, TX 77066 281-444-4014 Doors & Door Products, Locks & Locksmiths, Mirrors, Security Control Equipment/Systems, Security Systems Consultant APTexx Inc. William Evick 1875 Century Park E #700 Century City, CA 90067 805-636-3810 Emergency Alert Service, Payment Services - Electronic Rent, Resident Notification Service, Resident Screening Service, Text Message Service Referred by Terri Clifton ARK Appliances Juston Wilson 1945 Hwy 6 South Houston, TX 77077 512-924-3363 Appliances - Major - Used Referred by Will McGinnis, CAS Bolen Electric Max Bolen P.O. Box 91371 Houston, TX 77291 281-900-2049 Referred by Terri Clifton Born Integrated Construction LLC Daniel Born 4611 Silver Jade Drive Spring, TX 77386 281-814-3287 Concrete Contractors, Excavating Contractors Referred by Claude Arnold

Done Deal Cosign Pete Arns 3880 Greenhouse Road #220 Houston, TX 77084 713-992-3000 Locators, Apartment Leasing Eagle Screen LLC Sharon Palmer P.O. Box 3026 Pinehurst, NC 28374 866-327-0554 Credit Reporting Agencies, Resident Screening Service Framing Construction Logistics LLC Julio Esquivel P.O. Box 920965 Houston, TX 77292-0965 713-829-7676 Framing Contractors, Siding Contractors Referred by Claude Arnold General Recon LLC Tracy Turner 1300 S Frazier St. #209 Conroe, TX 77301 800-214-3971 Fire/Water Damage Restoration, General Contractors GT Security Solutions James Griffith 10333 Harwin Drive #222 Houston, TX 77036 281-393-0890 Security Consulting Service, Security Guard/Patrol Service

Bugtime Termite & Pest Control LP Beed Lawler 235 FM 1960 Bypass Road E Humble, TX 77338 281-812-8888 Pest Control Services, Termite Treatment

H & S Building Material LP Valery Budworth 12400 Taylor Road Houston, TX 77041 832-300-3700 Roofing Contractors Referred by Claude Arnold

Coastal Pest Management Joe Summers 13907 Park Antique Lane Cypress, TX 77429-6240 713-828-7956

HDE Inc. Garrett Eckhardt 6140 Hwy 6 #73 Missouri City, TX 77583 281-403-1913 Referred by Claude Arnold

Johnson Controls Brian LaCour 5747 Brittmore Road #200 Houston, TX 77041 713-823-1694 A/C Contractors, A/C Supplies & Parts Package Concierge Janis Rossi 445 Main St. #201 Medfield, MA 02052 720-388-9774 Mailboxes-Sales & Repair, Storage RealState Investments LLC Johnathan Kohrs 1403 Fairfax Trafficway #200 Kansas City, KS 66115 816-288-1793 Cabinets, Counter Tops Referred by Claude Arnold Residential Waste Service LLC Gene Harris P.O. Box 3811295 Birmingham, AL 35238 317-910-9204 Garbage Collection, Trash Service - Valet Referred by Marsha Baker, CAPS RFP Roofing LLC Brandon Russell 31903 Nichols Sawmill Road Magnolia, TX 77355 281-586-7663 Roofing Consultants, Roofing Contractors Signs USA Inc. Thomas Miano 4123A W. Hillsborough Ave. Tampa, FL 33614 813-901-9333 Signs Tejas Underground Utilities LLC Ricky K. Stutts P.O. Box 1419 Magnolia, TX 77353-1419 281-356-6960 Sewer Contractors, Drainage Contractors Referred by Claude Arnold Top Notch Fitness & Wellness Jeff Jackson 1079 W Round Grove Road Ste 300 #221 Lewisville, TX 75067-7905 214-732-7772 Exercise & Physical Fitness, Physical Fitness Referred by Carina Bryars

January 2018

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

FROM THE TOP!

Congratulations to the top Ambassadors for 2017 and thanks to all.

Mark your calendars and join us!

Ambassador ONE Society meetings are held on the first Wednesday of each month: January 10 February 7 March 7 April 4 May 2 June 6 August 1 September 5 October 3 November 7

1

eam 2017 T Year! of the

2

E 2017 ONar! e of the Y

2. The Ambassador “ONE of the Year” is Vince Mallace, RotoRooter Services Co., with 463 points.

Ambassador ONE Society members with at least 10 points, ranked by points earned:

1. Congrats to the top team for 2017 with 1,447 points, The Cool Kids Corner: Team Captains Blake Subinsky, Doug Oehl and Liz Levins, Amanda Kelly, Andrea Carmona, Anthony Johnson, Ashley Shahan, Bailey Margoliner, Blaise Spitaleri, Danyell Wilkerson, Derrick McClain, Diamela Bravo, Garrett Lutz, Hank Preslar, Hector Mendez, Jacob Kunath, Jason Norbeck, Jessica Daly, Jessica Mora, Jimmy Stevens, Jose Bueno, Josh Benoit, Juan Tello-Salazar, Keith Sobolik, Ken Peterson, Keri Holloway, Kyle Turney, Lionel Lopez, Luis Cruz, Marcy Holmes, Marissa Molina, Mat Tilley, Michala McLean, Paul Gilmore, Peggy Charles, Phillip Rodriguez, Ray Cortina, Shala Johnson, Shannon Bass, Shannon Russell, Shara Allen, Shaun Lewis, Shera Lehman, Tina Marie Riedel, Victoria Tiemann, Vince Mallace, Will Carroll, Will McGinnis and Zamara Nitcholas.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org.

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January 2018

Vince Mallace Shera Lehman Raedean Mitchem Chelsea Quinteros Angie Lavrack Mat Tilley April Shane Wilton Paul Marks Marivel Bownds Arely Pena Logan Richter Liz Levins Shala Johnson Doug Oehl Shannon Bass Alex Antonov Kristin McLaughlin Keith Sobolik Paul Gilmore Marcus Wheatfall Angel Lopez Will McGinnis Megan Stone Kurt Allshouse Ryan Weis David Lindley Zamara Nitcholas Phillip Price Juana Estrada Marcy Holmes Blake Subinsky Peggy Charles Hector Mendez Pete Lopez Diamela Bravo Jason Norbeck Teresa Harrell Joey Rodriguez Whitney Yeakey Shaun Callaway Derrick McClain Kelly Murphy Danyell Wilkerson Kyle Turney

Roto-Rooter Services Co. Texscape Services Apartment Data Services Gail Construction The Liberty Group WeDoTrash PrestoX eConserve Valet Living The Liberty Group JMI Contractors

463 330 216 158 133 96 92 86 79 64 53 53 Redi Carpet 49 Power Express 39 Lee & Barrier Builders 33 Lone Star Pro Services 32 Mohawk Industries 32 Ted W Allen & Associates 30 Vinson Guard Service 26 Triple Seal Insulation 22 Metropolitan Staffing Solutions 21 Incite Energy LLC 21 The Liberty Group 19 The Allshouse Group 19 Impact Floors 18 FSI Construction 18 Greenlogic Lighting & Electric 18 HD Supply 15 American Technologies Inc. 15 Designs by Holmes Interior Design 14 HD Supply 14 Sunny Rock International 13 PPG Paints 13 HD Supply 12 Green City Security 12 Impact Floors 12 Brookway Horticultural Services 11 The Urban Foresters 11 PPG Paints 11 Earthworks Inc. 11 Texas Commercial Contractors Inc. 11 Arbor Contract Carpet 10 ApartmentData.com 10 Impact Floors 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

www.haaonline.org

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Education, continued from Page 19

two-day course will result in a five-year certification from the National Swimming Pool Foundation, and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as property managers, in order to be up-to-date regarding local codes and reducing risk and liability. The course fee of $299 per person includes textbook, exam fees and meals for both days.

NALP Market Survey Presentation & Exam Tuesday, February 20 10 a.m. to 3:30 p.m.

Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental See Page 23 for details.

Leasing 101 – The Woodlands Wednesday, February 21 8 a.m. to 6 p.m.

Location: TBD Leasing 101 is now coming to The Woodlands for a full day.

An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This program covers topics including: greeting and qualifying the customer, executing the lease contract, overcoming objections and closing techniques, an overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

www.haaonline.org

Contact Lauren Turner at lturner@haaonline.org for registration.

APPLE: Maintenance 1 – HVAC Industry Changes with Andrew Maloch Wednesday, February 21 8:30 a.m. to noon Program fee: $50 Sponsored by The Liberty Group See Page 22 for details.

Media Relations Seminar Thursday, February 22 8:30 a.m. to 1 p.m.

Program fee: $75 This half-day training session will provide an understanding of the media, its mission, and the importance of meeting their deadlines. The participants will receive tips and tools to lead interviews; review samples of good and poor interviews from actual news coverage; and experience role-play scenarios by three or four volunteers from the group to simulate realistic interview experiences.

Participants will learn how media work, and what role the participants play in an effective public relations effort to promote their property, communicate with stakeholders, and mitigate risk – even if that role is to effectively re-direct to a designated spokesperson.

See Page 17 for details.

HAA NEXT: Professional Development Breakfast Friday, February 23 8 a.m. to 10 a.m.

Program fee: $10 This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership.

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prop news pg 70,71.qxp_Layout 1 12/15/17 1:37 PM Page 1

Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Better World LLC - Sumar: Vista Gardens Townhomes, 32 units at 3420 Federal Road in Pasadena; Queens Lane Apartments, 88 units at 2525 Allen Genoa Road in Pasadena; The Palms Apartments, 84 units at 1500 Strawberry Road in Pasadena; and Gemini Gardens Apartments, 72 units at 301 Halkeis Road S. • Creative Property Management: London Square Apartments, 29 units at 4944 Woodway Drive.

• Drever Management Company: Aria at Rollingbrook Apartments, 240 units at 1700 Rollingbrook Drive in Baytown and Villages of Lake Jackson Apartments, 174 units at 504 Hwy 332 in Lake Jackson.

• Good Harbor Management LLC: Primrose at Heritage Park Apartments, 210 units at 10335 Old Bammel N. Houston Road and Primrose del Sol Apartments, 248 units at 121 Aldine Bender Road.

• Greystar: The Townhomes at Lake Park, 247 units at 1555 Cullen Blvd. in Pearland.

• Kaplan Management: Timbergrove Heights Apartments, 96 units at 1600 W T.C. Jester Blvd.

• Knightvest Management: Heights at West End Apartments, 283 units at 4040 Koehler St. • Lincoln Property Company: The McCarthy, 133 units at 9789 Katy Fwy. • LKZ Management LLC: Limestone Apartments, 238 units at 14723 W Oaks Plaza Drive; Greenhouse Apartments, 350 units at 2040 Greenhouse Road; Stonebridge at City Park Apartments, 240 units at 11800 City Park Central Lane; Vista Apartments, 320 units at 10301 Sandpiper Drive; Sandpiper Apartments, 286 units at 10402 Sandpiper Drive; Sandridge Apartments, 504 units at 4025 Burke Road in Pasadena; Pine Forest Apartments, 161 units at 17103 Clay Road; Cranbrook Forest Apartments, 261 units at 13875 Ella Blvd; and The Broadmoor Apartments, 235 units at 10215 Beechnut St. • Red Apple Apartments: Red Apple Apartments, 41 units at 9005 Long Point.

• Madera Residential: Rock Creek at Hollow Tree Apartments, 572 units at 200 Hollow Tree Lane.

• MBlue Properties Inc.: Aspen Apartments, 209 units at 347 units at 6150 W Tidwell Road; Fall Lake Apartments, 124 units at 1415 Greens Pkwy; and Cranbrook Downs Apartments, 320 units at 14335 Ella Blvd.

• Monument Real Estate Services: West Point Village Apartments, 330 units at 3635 S Shaver St. in Pasadena.

• Nova Property Management: The Venetian on Ella Apartments, 448 units at 15530 Ella Blvd.

• Place 10 Residential: Meadow Chase Apartments, 124 units at 4901 Misty Lane in Bay City.

• PLZ Investment LLC: Empty Eye Old 290 Apartments, 32 units at 44422 Highway 290 Business Prairie View.

• Point Reyes Residential: Hammerly Walk Apartments, 236 units at 8787 Hammerly Blvd.; Wiidcreek Village Apartments, 42 units at 3023 Woodcreek Lane; Crystal Falls Apartments, 165 units at 10950 Westbrae Pkwy N; and Lakeshore Apartments, 232 units at 16200 Space Center Blvd.

• Portico Property Management: Westmount at Summer Cove Apartments, 376 units at 725 FM 1959 Road.

• PRD Inc.: Ascension on the Bayou, 280 units at 150 W. Sam Houston Pkwy N.

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• Q10 Property Advisors: Andalucia Apartments, 135 units at 123 Winkler Drive and Vanderbilt Lodge Apartments, 106 units at 12660 Medfield Drive.

• RJC Management Inc.: South Fondren Place, 96 units at 12202-12421 Ormandy St. • S2 Residential: Avalon at Royal Oaks Apartments, 436 units at 2310 Crescent Park Drive and The Village at Uvalde Apartments, 446 units at 250 Uvalde Road.

• SYNC Residential (Formerly Elysian Living LLC): SYNC at Spring Cypress 328 units at 22803 State Hwy 249 in Tomball.

• T&N Enterprises GP LLC: Belle Chase Apartments, 56 units at 3002 Strawberry Road in Pasadena and Garden Gate Apartments, 126 units at 2101 Mustang Road in Alvin.

• TriArc Living LLC: Oxford Atrium Apartments, 25 units at 4515 Oxford.

• The Valcap Group LLC: Luxe at Katy Apartments, 352 units at 22631 Colonial Pkwy in Katy.

• Vaman Investment LLC: Victoria Gardens Apartments, 232 units at 911 Lane Drive in Rosenberg.

• WestMain Properties: Glen Valley, 1 unit at 8666 Glen Valley Drive.

• Wilhoit Properties Inc.: Kimberly Pointe Apartments, 228 units at 333 Airtex Drive.

In the News Valet Living welcomes its newest team member, Jennifer Devine, as regional sales executive.

Q10 Advisors was ranked number one in the Multifamily Leadership’s 2018 “Best Place to Work Multifamily” Program.

Karen Nelsen, MPA, CAM is now with The Lynd Company.

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode.

www.haaonline.org

January 2018

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71

On Site with ABODE

Photos provided by City Place

HOTEL AMBIACNE City Place blends a boutique hotel ambiance with residential reality.

Property: City Place Owner/Management: Farb Homes/Greystar Location: 306 McGowen St., just miles from I-45 and I-69 Units: 281 Built: 2010/2014 Web: www.cityplaceliving.com Interesting features: City Place is located in the heart of Midtown, in between Downtown Houston and Montrose. This apartment community boasts a boutique, hotel atmosphere with open floorplans and luxury features that bring an upscale lifestyle to its residents. Floor plans include one and two bedrooms, with each home featuring stained concrete floors, 10-foot ceilings, GE stainless steel appliances, slab granite countertops, hardwood bathroom cabinets, built-in bookshelves and private terraces.

Residents can enjoy two saltwater swimming pools, tanning ledges, two stateof-the-art fitness centers and convenient dry-cleaning services. Other community amenities include lounge seating with a fire-pit table, which is the perfect space for residents who want to get together with friends, barbeque gas grilling stations and iPod docking stations. All of the amenities at City Place are designed for fun and lively gatherings.

City Place puts its residents in the center of Houston’s most prominent dining and entertainment venues while maintaining peace of mind with a safe, secure, access-controlled environment.

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

January 2018

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my

www.haaonline.org

pac wine tasting pg 73.qxp_Ad Index pg 74 12/15/17 10:34 AM Page 1

Wine

ThursdAy, FebruAry 15, 5:30 P.m.

VANTAge med CeNTer

1911 holCombe blVd., housToN, TexAs 77030

Wine and Dine with HAA Past Presidents for an evening of wine and networking.

Attendees will have the opportunity to sample each host’s favorite wine during the evening, vote for their favorite wine and a host winner will be crowned. Appetizers, soft drinks and water will also be served. Please join us!

Who:

Tasting

limited to the first 35 supplier members. spots will not be secured until hAA receives a registration form and payment from the registrant(s).

How Much: $275 per ticket (2 attendees per company only, unless registrant is on PAC Fundraising Committee)

National Apartment Association Political Action Committee

YES! I want to attend the NAAPAC Wine Tasting Event!

I pledge to contribute to NAAPAC $275 x __________ attendees (maximum 2) = $_________________ ________________________________________/_____________________________________ Name occupation ________________________________________/_____________________________________ Name occupation Address:________________________________________________________________________ Note: Political contributions to NAAPAC are not tax deductible for federal tax purposes. No Corporate Contributions, please. o designate my contribution to the following NAA Affiliate's Fund our Future goal Affiliate Name: houston Apartment Association o my personal check made payable to NAAPAC is enclosed.

o Please charge my: • Visa • masterCard • American express Name on Card:_____________________________________________________________________ Card Number:_____________________________________________________________________ exp. date:________________ sec. Code:________________ signature:_______________________________________________________________________ date:________________________________ Please return forms to haapac@haaonline.org or by fax to 281-582-1520.

Federal law requires political committees to report the name, mailing address, occupation and name of employer for each individual whose contributions aggregate in excess of $200 in a calendar year. Contributions to the NAAPAC are for political purposes. All contributions are voluntary. You may refuse to contribute without reprisal. Guidelines are merely suggestions and you may contribute more or less than the guidelines suggest.

NAAPAC will not favor or disadvantage anyone by reason of the amount contributed or the decision whether to contribute.

ad index jan pg 74.qxp_Ad Index pg 74 12/15/17 11:00 AM Page 1

Index of Advertisers By CATEGORY

A/C Supplies

Landscape Contractors

Trash Hauling

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .12 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 713-955-0990 . . . . . .www.outdoorelementstx.com

Waste Management . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-354-5230 . . . . . . . . . . . . . . . . .www.thinkgreen.com

Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Answering Service On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 800-755-4142 . . . . . . . . . . . . . . . . .www.onholdusa.com

Laundry Equipment & Supplies

HAA Products & Services Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .43 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

WASH Multifamily Laundry Systems . . . . . . . .70 281-967-9507 . . . . . . . . . . . . . .www.washlaundry.com

Carpet Installation Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . .49 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Locks & Locksmiths CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .71 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com

Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com Brandt Electrical A/C & Heating Services . . . . .2 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

Maintenance Supplies

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 713-803-6231 . . . . . . . . . .www.johnstonesupply.com

Movers Fire Alarm Systems American Fire Systems . . . . . . . . . . . . . . . . . . . . . . .31 713-466-9898 . . . . . . . . . . .www.americanfiresys.com

Ameritex Movers . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 713-484-MOVE . . . . . . . . . .www.stressfreemove.com

Paving Contractors Foundation Contractors Foundation Specialists . . . . . . . . . . . . . . . . . . . . . . . .5 832-767-1115 . . . . . . . . .www.foundationexperts.com

Pavement Services . . . . . . . . . . . . . . . . . . . . . . . . . . .30 281-758-8434 . . . . . . . . . . . . . . . . .www.nopothole.com

Plumbing Contractors General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com

AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com

Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . .www.cottoncompanies.com

Resident Screening Service

Crestmark Construction Services . . . . . . . . . . . .39 713-426-6161 . . . . . . . . . . .www.crestmarkservices.com

CoreLogic . . . . . . . . . . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com

Disaster America . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 888-4-CATUSA . . . . . . . . . . . .www.disasteramerica.com

Resurfacing

FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com

Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com

Gambit Construction . . . . . . . . . . . . . . . . . . . . . . . . .15 832-987-4242 . . . . .www.gambitconstruction.com Gemstar Construction & Development . . . . . . .51 281-821-1195 . . . . . .www.gemstarconstruction.com RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com TPI Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 713-668-7986 . . . . . . . . . . . . . . . . . . . . . . .www.tpiinc.com

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . .48 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Security Control Equipment/Systems SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com

Glass – Plate, Window, Etc. Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

www.haaonline.org/rcr

Insurance Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode.

Or view this issue on your computer, iPad or smartphone at http://issuu.com/haa_abode/docs/abode_jan2018.

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MarketLine By BRUCE MCCLENNY, President, ApartmentData.com

HOUSTON

• • • •

Snapshot 89.5% $1,013/mo.

114.9¢/sq.ft./mo.

882 sq.ft.

Past 12 Months: 4.3% rental rate growth 15,658 units absorbed

• • • • • • • • • •

98.0 –

– 90.0

– 89.0

96.0 –

– 88.0

•

Recently Opened (12 months): 64 communities 16,597 units

•

•

94.0 –

Under Construction: 36 communities 9,719 units

Occupancy (%)

Operating Supply: 2,722 communities 638,305 units

Rental Rate (¢/sq.ft./mo.)

Occupancy: Price: Rental Rate: Size:

• • • • • •

• •

Oct 17

Nov 17

Sep 17

Aug 17

Jul 17

Jun 17

May 17

Apr 17

Feb 17

Mar 17

Jan 17

Dec 16

Oct 16

Nov 16

Sep 16

Aug 16

Jul 16

Jun 16

May 16

Apr 16

Feb 16

Mar 16

Proposed Construction: 56 communities 16,486 units

Jan 16

Dec 15

– 87.0

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized % of Market Rank Submarket Absorbed 1 Highland Village/Upper Kirby/ West U 18.2% 2 Katy/Cinco Ranch/Waterside 19.9% 3 Bear Creek/Copperfield/Fairfield 20.7% 4 Westchase 17.2% 5 Tomball/Spring 13.6%

Rental Rate Growth % 3.7% 3.0% 2.8% 3.2% 4.4%

Total Units Class w/Concessions All 198,539 A 60,317 B 57,405 C 67,506 D 13,311

% of Total Units 31% 40% 25% 33% 25%

Average Special -2.4% -4.3% -1.2% -1.6% -1.5%

Citywide Effect -7.3% -9.6% -5.0% -5.1% -6.3%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS

Dallas/Ft. Worth

San Antonio

Austin

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

91.8% $1,074/mo.

123.3¢/sq.ft./mo.

871 sq.ft.

90.2% $914/mo.

107.7¢/sq.ft./mo.

849 sq.ft.

91.0% $1,181/mo.

135.4¢/sq.ft./mo.

872 sq.ft.

Past 12 Months: 5.5% rental rate growth 14,232 units absorbed

Past 12 Months: 2.7% rental rate growth 3,805 units absorbed

Past 12 Months: 2.3% rental rate growth 7,033 units absorbed

Operating Supply: 2,959 communities 688,962 units

Operating Supply: 863 communities 181,904 units

Operating Supply: 921 communities 213,643 units

www.haaonline.org

ApartmentData.com has been providing apartment data and marketing products since 1986.

ApartmentData.com covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact Bruce McClenny at 800-595-8730. © 2017 ApartmentData.com January 2018

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Back Page

with News from around the COMMUNITY

Is your New Year's resolution to get more active in your community?

How about joining the HAA Community Outreach Committee and participating in our community projects.

The Community Outreach Committee provides support for projects, partnerships and programs related to serving renters and the community at large on behalf of the association. Visit https://www.haaonline.org/communityservice/ for details.

ONLINE STATISTICS for the Houston Apartment Association Website and Social Media www.haaonline.org Total visits . . . . . . . . . . . . . . . . .12,279 Visitors . .8,539Most visited pages: 1. Jobline Board 2. Rental Credit Reporting 3. Renter Online Complaint Form

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HAA Jobline Apply button clicks . . . . . . . . .3,012 Job postings for the month . . .69 Resume postings . . . . . . . . . . . . .167 Job seeker signups . . . . . . . . . . . .76

Twitter @HAAOnline www.twitter.com Followers . . . . . . . . . . . . . . . . . . .5,449

Facebook http://tinyurl.com/2ae7gnq

Houston Apartment Association Group members . . . . . . . . . . . .2,114

Linkedin http://tinyurl.com/2667ppr Houston Apartment Association Group followers . . . . . . . . . . . .1,808

www.haaonline.org

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