ABODE May 2022 by HAA Publishing

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2022 HAA EDUCATION CONFERENCE & EXPO

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

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May 2022

ABODE • MAY 2022 • VOLUME 45, ISSUE 5

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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

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CONTENTS May 2022

ON THE COVER

FEATURES & PHOTOS

28 On the Scene – Photos from the HAA Volleyball Tournament.

#BeYou – The 2022 Expo Committee and Committee Chair Candis Mohr, AAA Plumbers, along with 2022 Education Conference Chair Betsy Marshall, Tradewind Residential, are excited to see you again in person for the HAA Education Conference & Expo at NRG Center on May 19. Meet the committee on Page 36 and read advice on making the most of the show from the chairs on Page 51. Learn more about the event itself starting on Pages 18 and 19. #BeYourOwnBrand and #BeYou!

Cover photos by Mark Hiebert, Hiebert Photography

36 2022 Expo Committee – Meet your hosts for this year’s event. 38 #BeAWinner – Learn more about our Featured Suppliers and how to win big money at this year’s Expo. 40 2022 Expo Exhibitors – A list of this year’s exhibiting supplier companies. 42 Three Steps to Accelerate Your Career Success – There are three powerful steps to take that will help YOU accelerate your career success. 46 Why is Everyone So Angry? – Take a look at what’s going on that could be creating all of this unhappiness. 50 Take Notes – Things to know about the 2022 HAA Education Conference & Expo directly from the pros. 58 On the Scene – Photos from the ACES Luncheon. 59 On the Road with HAA – Photos from the Pasadena Region Meeting. 60 Be A Part of One! – The HAA Product Service Council discusses how to get involved with the Ambassador One Society. 67 On the Scene – Photos from the HAA PAC Luncheon.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – Are you being true to yourself? 8 Patron of the Month – Meet and support Craven Carpet. 9 Legislative Update – FCC Broadband Competition ruling takes effect. 11 It’s The Law – Advice on troubleshooting evictions. 14 Resident Relations – A resident dispute is settled by the committee. 20 Calendar – HAA’s schedule of events for the coming months. 62, 65 The Ambassador ONE Society and Go-Getters – The recruiters join up with the society for their April meeting. 66 Welcome Mat – Find out about the newest HAA members. 70 Portfolio Changes and In The News – Property updates and industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 Back Page – News from around the community.

72 On Site with ABODE – Take a closer look at two of HAA’s Honor Award-winning communities.

We welcome your comments. Email us at comm@haaonline.org.

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May 2022

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OFFICERS AND ASSOCIATION LEADERSHIP PRODUCT SERVICE COUNCIL OFFICERS STEPHANIE GRAVES President-Elect CHRISTY RODRIGUEZ President

LOYAL PROFFITT Vice President at Large – East

DEREK DEVRIES, CAS President Camp Construction Services

SHELLEY WATSON Vice President at Large – West

CANDIS MOHR, CAS Vice President, AAA Plumbers

QUINTINA WILLIS Vice President at Large – North

JOSEPH RODRIGUEZ, CAS Secretary, The Urban Foresters

TRACIE YODER Vice President at Large – South

DEBORAH DEROUEN, CAS Treasurer, OneApp Guarantee

JOHN BORIACK Immediate Past President

DAVID LINDLEY, CAS Immediate Past President, FSI Construction

GINA ERWIN Secretary/Treasurer

HOWARD BOOKSTAFF General Counsel

CASEY WATTS MORGAN CEO

BOARD OF DIRECTORS Christy Rodriguez, CAPS President John Boriack Immediate Past President Mack Armstrong Julie Batche Jeff Blevins, CAS Jill Bounds, CAM Michelle Bridges, CAS Kyle Brown Joseph Bryson, CAM, IROP Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen, CAS Derek DeVries, CAS Scott Douglas, CAM, CAPS Gina Erwin Tamara Foster Israel Garza, CAS Diane Gilbert Monica Gracia Stephanie Graves, CAM, CAPS Clark Gregg, CASe, CAPSe Manu Gupta Bryan Head, CAM Melissa Herrera Deborah Holcombe Crystal Jackson, CAM, CAPS Tyler Johnson Debbie Kelm Jacob Kunath, CAS Barby Lake Laura Lestus, CAS David Lindley, CAS Sonia Lopez, CAM, CAPS Betsy Marshall, CAM, CAPS Kristin McLaughlin, CASe Candis Mohr, CAS Carlos Neto Dean O’Kelley, CAS Jenifer Paneral Mark Park, CAS Angelee Kumar Parikh Velissa Parmer Michelle Pawelek Loyal Proffitt Kelly Scott Kurt Seidel Corri Smith Penny Sprang Kelley Suess Debbie Sulzer

Ryan Terrell Starla Turnbo Richard Wall, CAM, CAPS Shelley Watson Quintina Willis, CAM Tracie Yoder, CAPS DIRECTORS EMERITUS Josh Allen Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mike Koch Dick LaMarche Cesar Lima Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Melissa Friend Billy Griffin, CAS Amanda Kelly, CAS Stacy Lastovica, CAM, CAPS Mary Lawler Katy Myrick Bruce McClenny Bill Nye Ruha Vohra, NALP, CAM Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax

HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PATRON MEMBERS 1961 CSC ServiceWorks 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1985 Gemstar Construction Development 1986 Craven Carpet 1987 Dixie Carpet Installations 1994 Camp Construction Services 1997 Apartments.com 1999 FSI Construction Inc. 2006 Lowe’s Pro Supply

PRODUCT SERVICE COUNCIL MEMBERS Marcelino “Tito" VICE PRESIDENTS Estrada, CAS AT LARGE One Source Karen Nelsen, CAS Realty Advisors ALN Apartment Giovanna Gone, CAS, Data Century A/C Supply Blaise Spitaleri, CAS, Jimmie Hotz, CASE, Gemstar Chadwell Supply Construction Dan James, CAS, Development Redevelopment Services Susan Alvarado, CAS Amanda Kelly, CAS, Century A/C Supply Brandt Electrical A/C Chris Bell, CAS, & Heating Services Roadrunner Restoration Debra Knight, CAS, Marivel Bownds, Comm-Fit CAS, Valet Living Stephanie Krop, Tammy Broadway, CAS CASe, Poolsure American Fire Systems Liz Levins, CAS, Shaun Callaway, CAS, Rasa Floors Earthworks Jim Martensen, CAS Brandon Coleman, CAS Camp Construction Cinema Anywhere Services Neal Conant, CAS, Tracey Moore, CAS, Gemstar Flooring Warehouse Construction Matthew Nunn, CAS, Development Capital Construction Sean Cunningham, Nikki Sekunda, CAS, CAS, Flooring The Liberty Group Warehouse Mat Tilley, CAS, Deborah DeRouen, WeDoTrash CAS, OneApp Amber Whitaker, CAS Guarantee FSI Construction

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MAY 2022 I VOLUME 45, ISSUE 5 Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org ADVERTISING Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org CONTRIBUTING STAFF Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP, CAE ehilton@haaonline.org Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Assistant Vice President – Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org Government Affairs Manager MADISON POLSTON mpolston@haaonline.org Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org Member Services Coordinator CINDY DE LA RIVA cdelariva@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE CHAIR STAFF ADVISOR Executive Christy Rodriguez Casey Morgan Nominating John Boriack Casey Morgan Fair Housing Mack Armstrong Casey Morgan Ethics Michelle Pawelek Casey Morgan Finance Gary Blumberg Casey Morgan ByLaws Kyle Brown Casey Morgan Past Presidents Council Kathy Clem Casey Morgan Multifamily Fire Safety Alliance Elizabeth Castro-Gray Bradley Pepper Legislative Stephanie Graves Bradley Pepper Political Action Stacy Hunt Bradley Pepper Golf Starla Turnbo Madison Polston Century Club Deborah DeRouen Madison Polston Strategic Outreach Gina Erwin Lauren Turner Leadership Development Alison Hall Susan Hinkley Community Outreach Jackie Aguirre Susan Hinkley Product Service Council Derek DeVries Susan Hinkley Expo Exhibitor Candis Mohr Amanda Sherbondy Membership Richard Wall Amanda Sherbondy Ryan Weis Ambassador ONE Society Liz Levins Amanda Sherbondy Blaise Spitaleri Independent Owners Connection Ramon Nunez Amanda Sherbondy Education Advisory Council Betsy Marshall Emily Hilton Career & Community Development Penny Sprang Emily Hilton Resident Relations A Diane Totten Matti Luna Resident Relations B Jana Gragg Matti Luna Resident Relations Appeals Darlene Guidry Matti Luna HAF Fundraiser Brandon Coleman Lauren Ragin Stephanie Krop NEXT Ruha Vohra Lauren Ragin Amanda Kelly Property Awards Norma Alvear Tina DeFiore Diane Gilbert

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, MAY 2022, VOLUME 45, ISSUE 5 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2022 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

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SPONSOR MEMBERS These companies have generously supported the Houston Apartment Association with their sponsor membership. Please give them careful consideration, whenever possible, in your business. 100% Tree & Lawn Care LLC 3BeeGuys Bee Removal A Affordable Services Co AAA Staffing Ltd AAdvantage Laundry Systems ACM Contractors of Texas ACT Security Group Action Window Coverings Inc ACTIV Answer by Audio Images Adobe Floors Inc Adventure Playground Systems Inc Affinity Hot Water Technoogy Inc Alexander-Rose Associates Inc All About Doody Pet Solutions LLC All American Mailboxes of Houston Inc Allegion The Allshouse Group LLC ALN Apartment Data Inc Ambassador Services LLC America Outdoor Furniture American Fire Systems Inc AmRent Andrews Myers PC Apartment Lines ApartmentData.com APEX Lighting Store AppFolio Arbor Contract Carpet Inc ASAP Personnel Inc ASAP Steamers Carpet Cleaning Atom4 Security Camera AZPartsmaster Belfor Property Restoration Bell’s Laundries Benefits 4 Rent Bentley, Bratcher & Associates - PC Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc Bio-One Houston South BioTechs Crime & Trauma Scene Cleaning Blue Marlin Maintenance & Services BluSky Restoration Contractors Brady Chapman Holland & Assoc Brannan Designs LLC Architecture & Interior Design BrightView Landscape LLC BSI Cano Electric Inc Cantrell McCulloch Inc Capital Disaster Solutions Carradine Valet CashFlow Pros LLC Centex Construction Century Fire Protection Houston CFI Group Chadwell Supply Citi Fence & Concrete City Pups City Wide Building Services Classic Same Day Blinds Commercial Fire Protection Construction ECO Services Contractors Inc ControlByNet Cloud and Managed Video Surveillance Solutions CORT Furniture The Crawfish Men Catering CRE Business Solutions LLC Creative Blinds Crowned Eagle Construction

CSC Serviceworks CSI LED & Hardware Cypress Landscaping & Irrigation Inc D&G Quality Roofing Inc DeNyse Companies Designs by Holmes Diamond Services LLC DNM Contracting Inc DoodyCalls Door Clearance Center Dryer Vent Wizard of Humble Ecolo Environmental Inc Embark Services Emersyn Electrical Services LLC EnviroSmart Multifamily Pest Solutions Epic Air Conditioning EPICHTX Construction Fantastic Floors Featherston Sign Partners Fedora Intertech Fiat Construction LLC Fidus Construction Services Finish Factory Inc Finishes Insurance Agency Fire and Life Safety America Firetrol Protection Systems Flavor Finish Resurfacing Flexirocks Front Row Signs Frontier Waste Solutions fun abounds Furniture Refinishing Services Gambit Construction Garan Commercial Construction Inc Gateman Inc Gemaire Giordano Construction Inc Go-Staff Inc Grace Landscaping Graphic Stylus Promotional Products Great American Business Products Green City Security LLC Green Garbology Greenlogic Lighting & Electric GT Security Solutions LLC Guardian Gutters Halo Doors Inc Hamilton-Steele Outdoor Accents HARCO Insurance Services Hard Works Valet Trash & Recycling Hays Recruiting Higginbotham Hive Technology HK Morris Group LLC Hoover Slovacek LLP Hut Services LLC Industrial Disposal Supply Infinity Power Partners Innovated Homes LLC Insgroup J and B Carpet Services JAK Environmental LLC Johnstone Supply Jonah Digital Agency Kathy Andrews Interiors Keylo Painting & Construction KONE L.A. Public Adjusters LandscapesUSA Leah McVeigh Design and Consulting Lee & Barrier Builders LLC

The Liberty Group Lights Out Production Company Lincoln Jacob Construction Lithotech Printed Products/ Forms Center LJL DESIGN, LLC Local Roofing and Restoration Lopez Carpet Care & Painting LP Building Solutions: LouisianaPacific Corporation LSR Multifamily LVL Up Remodeling Macyas Remodeling LLC Maldonado Nursery & Landscaping Inc Masonry Solutions Inc Matrix Construction Services McMahan’s Flooring Inc Men In Kilts MGL Rehab Construction Milwaukee Tool Modern Pest Control Monge Contracting Group MPS Direct Mueller Water Conditioning Inc MX2 Commercial Paving Nationwide Eviction NGC Renovation LLC Norman Roofing and Construction Northwest Construction Group O’Conor Mason & Bone PC Oasis Eco Services On Duty Tree and Landscape On Site Towing LLC Orkin Pest Control Outdoor Elements P.A.I. Restoration Pace Mechanical Services LLC Parking Management Company/PMC Towing Paul Davis Greater Houston PCS Creative Surface LLC Perma-Pier Foundation Repair of Texas The Phoenix Staffing Pool Knights Precision Hydro Pros Precision Safe Sidewalks LLC Priority Protection & Investigations Inc Pro Turf Landscaping Professional Resurface LLC Property Guardians Pura Flo Corporation PuroClean Qira Inc Qwikkit RAM Construction Ram Jack Foundation Solutions Redevelopment Services Reliable Roofing of Texas Inc Reliant Remedy Roofing Inc RENCON RentPath RentSense LLC Residential Waste Service LLC Restoration 1 of Central Houston REVS (Refuel Electric Vehicle Solutions) RezClean Houston RG Miller Engineers RLB Construction Ltd dba RoofTec Roadrunner Restoration Company LLC Roosevelt General Contracting

Roto-Rooter Services Co SafeRent Solutions Saifee Signs & Graphics Saint Clair & Sons Inc Scoop Troop HTX SEAL Security Solutions LLC Secure Insurance Sherwin Williams Company Sign-Ups & Banners Signal 88 Security Skyline Highrise Services Snappt SOS-ASAP Softwashing South Central Electric LLC Southern Shingles Steward Trash Valet Service Storm Maintenance & Monitoring Stormwater Professionals Group Strata Roofing and Construction LLC Structural Concrete Systems LLC Sunny Pressure Washing LLC Swain & Baldwin Insurance & Risk Management Swift Bunny Texas Apartment Pool Services Texas Concrete Professional Company Texas Engineered Roofing & General Contracting Texas GroundWorks Management Texas Landscape Group LLC Texas Southwest Floors Inc Texas Waste Management Solutions LLC Texas Window Cleaning Co Inc The J.P. Barnes Law Firm PLLC The Lane Law Firm The Law Office of Ernie Garcia, PLLC Three Amigos Texas LLC Threshold Agency LLC Tidal Renovations LLC Tile Center Top Brass Services Group Tpo Pros Roofing & Restoration Trash Roundup LLC Triangle DJ Contractors Two Brothers Foundation Repair United Protective Services Urban Value Corner Store USA Patrol Division Valet Living VBM Waste LLC VERO Leasing Vima Decor Warrior Patrol Services LLC WASH Multifamily Laundry Systems Watermark Restoration and Construction Wayfinder Tax Relief LLC Webb Pest Control Westco Grounds Maintenance LLC Whitmans Contracting and Roofing Willbanks & Associates Inc Wilson Fire Equipment Wilsonart LLC Winhill Advisors World Cinema Inc WRLD PRO Vending LLC

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Letter from the President

By CHRISTY RODRIGUEZ, 2022 HAA President

ARE YOU BEING TRUE TO YOURSELF? This year, the theme for the HAA Education Conference & Expo is “Be You” and though it might sound like a cliché, it’s a worthy goal. HAA’s biggest event of the year is all about finding your network, finding the best our industry has to offer and finding “you” in the process. When you're joyful and excited about your life and career, and in a good place, it’s easy to be the best version of YOU; however, with all that we’ve been through the past two years and the rapid pace of change that we have experienced, it is so important to ask ourselves, “Am I being the absolute best version of myself?” To be self aware. We all know that when we bring our “A” game, it's going to inspire others and as leaders, that is so important. HAA and the Expo want to help you achieve that goal and find your passion. I love HAA because it gives every person an opportunity to be themselves, serving as a volunteer, a committee member, a leader, an attendee or an exhibitor. Whether in the foreground or the background, there is a place for everyone in this great organization. I'm really passionate about education and HAA is opening this year’s show with one of the best education programs in multifamily, the Apartment All Stars. I am so excited to see Kate Good, Lisa Trosien and Rommel Anacan in action again! When I was working onsite, the All Stars were such an inspiration to me. I remember listening to them and walking away feeling not only inspired, but rejuvenated. I could not wait to get back to my property and implement the things I learned, things that you can easily implement too. The Apartment All Stars is a can’t miss program that will help inspire “you.” The Expo show floor is another place to find the help you need to be a better you. Reach out and network with your peers and our awesome supplier exhibitors to find new products, new services, and most important, new friends in multifamily. You never know who you might meet or what new technology you might find to make your job and life easier. It’s much easier to “be you” with a great support network. And finally, I was a member of the Expo Committee for many, many years and I want to give a shout out to the committee. They work tirelessly to promote the show and to engage with our membership – they do it all. They sign up and assist exhibitors, promote the show to attendees and work the event for HAA, along with working their own booths. They work together as a group to make sure the show is a success for everyone and they're just so much fun, too! I know it’s tough to get away from your property or your office, but the HAA Expo is worth your time. See more about the event at the QR code below right. I really want our industry’s biggest investment, our people, to hear the best education and to engage with our strong network. And the only way to do that is to show up. Be present. Be inspired. #BeYou.

www.haaexpo.org

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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

May Patron of the Month

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May 2022

Houston Planned Energy Systems

Apartments.com

HAA Member since 1978

HAA Member since 1997

Cotton Commercial USA Inc.

Gemstar Construction Development Inc.

HAA Member since 1982

Hire Priority Staffing & Executive Search

HAA Member since 1985

AAA Plumbers

HAA Member since 1993

HAA Member since 1984

CSC ServiceWorks

FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

Century A/C Supply

HAA Member since 1994

HAA Member since 1968

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Legislative Update

By STEPHANIE GRAVES, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of Government Affairs

FCC BROADBAND COMPETITION FCC ruling now has an effective date.

THE FEDERAL Communications Commission (FCC) regulates the activity of cable companies, other video services providers and telephone companies within residential and commercial multiple dwelling units (MDUs). There are FCC rules governing the disposition of cable home wiring used within an MDU to serve an apartment after the cable company ceases to serve the resident. FCC rules also ban common carriers from entering into or enforcing agreements with a building owner who restricts the right of the resident to obtain common carrier services (e.g., telephone service) from an alternative provider, and prohibit cable companies and other video services providers from enforcing or executing contractual provisions that grant them the exclusive right to provide any video programming service (alone or in combination with other services) to an MDU resident. The purposes of these various rules have been to promote resident choice in its selection of communications service providers and competition for subscribers in MDU environments. On Feb. 15, 2022, the FCC released the Report and Order and Declaratory Ruling on broadband competition. The FCC expanded its regulatory guidelines to clarify that the sale-and-leaseback of cable home wiring is and has been subject to prohibition by FCC regulation; to ban exclusive revenue sharing agreements; to ban graduated revenue sharing agreements; and to require the disclosure of the terms of exclusive marketing agreements to residents. On March 28, 2022, the FCC published official details of its recently unveiled Report and Order and Declaratory Ruling on broadband competition in multiple tenant environments (MTEs). With its release in the federal register, the FCC’s actions now have an effective date whereby compliance will be mandatory. After April 27, 2022, no common carrier of telecommunication services shall enter into any contract with an MTE that gives the premise www.haaonline.org

owner compensation on an exclusive or graduated basis. Parties to existing contracts, as of April 27, will have until September 26, 2022 to cancel, replace or void terms and obligations pertaining to compensation on an exclusive or graduated basis. The FCC’s order also requires telecommunication service providers to disclose any exclusive marketing arrangements in material distributed to a MTE’s residents. Furthermore, the FCC reaffirms that sale-and-leaseback arrangements are an unlawful practice. HUD to Require Carbon Monoxide Detectors by the End of 2022 In a notice published earlier this year, HUD has announced that all federally-assisted units must be equipped with carbon monoxide detection systems no later than December 27, 2022. This requirement applies to units covered under Public Housing (PH), Housing Choice Voucher (HCV), Project-Based Voucher (PBV), ProjectBased Rental Assistance (PBRA), Section 202 Supportive Housing for the Elderly (Section 202) and Section 811 Supportive Housing for Persons with Disabilities (Section 811). This new federal requirement comes after the passage of the Consolidated Appropriations Act of 2021. The Act set aside funds to assist in keeping Americans safe during the COVID-19 pandemic. A portion of those funds will be dedicated to rental owner and resident outreach and education about the dangers of carbon monoxide. According to the National Center for Housing Management, public housing agencies and authorities may use their operating funds or capital funds to purchase and install carbon monoxide detectors. Owners of properties with units subsidized by either Project-Based or Tenant-Based Vouchers are responsible for covering the expense on their own. Projects covered under a Project-Based Rental Assistance contract or under the Section 202 or 811 programs can use their reserves for replacement, residual receipts,

general operating reserves, owner contributions or choose to seek secondary financing to fund the installation project. The notice emphasizes the importance owners, agents and other public housing officials must place on properly installing and maintaining carbon monoxide-producing fixtures. A flyer on resident education is forthcoming and additional materials will continue to be made available on HUD’s website for free. May 27 Primary Runoff Elections As we all know, elections have consequences and who we elect to offices up and down the ballot will have an impact on not only our industry, but our daily lives as well. Elections are important and this year is no different. The Democratic and Republican Primary Elections in March were the beginning of a long political year. For those candidates that did not receive 50% plus one vote in the primary, they now face the Primary Runoff election. Election Day for the Primary Runoff is May 24 with early voting beginning on May 16. Please consider supporting candidates who will support the economic growth of our local industry. The HAA PAC has voted to endorse the following candidates in the upcoming May primary runoff: • Harris County Judge: Alex del Moral Mealer (Republican) • Harris County Civil Court at Law No. 4: Monica Singh (Democrat) • State Representative District 133: Shelley Barineau (Republican) • State Representative District 147: Danielle Keys Bess (Democrat)

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org. May 2022

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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

TROUBLESHOOTING EVICTIONS

Evictions are supposed to be a summary procedure that is inexpensive and speedy. So, what happened?

OVER THE PAST two years, the eviction process has been confusing, complicated, time consuming and frustrating. Delays in the eviction process have created problems for both landlords and residents. Residents have large (sometimes really large!) delinquencies. Eviction delays have prevented landlords from reletting units to mitigate their damages. Residents are faced with increased credit and rental history problems that will be difficult (or impossible) to overcome. How did we get here? Several issues have contributed to our current environment: • 30-day notice to vacate requirements for certain properties covered by the CARES Act and new HUD and Federal Housing Finance Agency requirements • Supreme Court Emergency Orders that have given judges flexibility leading to delays in the eviction process • Supreme Court Emergency Orders that have allowed judges to abate and dismiss cases while the parties wait for rental assistance that may or may not ever come. • Judicial interpretations of the federal and state law, rules and orders. Some delays can’t be avoided, but some can. To minimize unnecessary delays, it is more important than ever that an owner properly prepare for an eviction proceeding. Here are a few tips to allow you to navigate through some of the most common problems owners have faced: 1. Service of the Notice to Vacate The Property Code requires that the notice to vacate be given in person or by mail at the premises in question. Notice in person may be by personal delivery to the resident or any person residing at the premises who is 16 years of age or older or personal delivery to the premises and affixing the notice to the inside of the www.haaonline.org

main entry door. Notice by mail may be by regular mail, registered mail or certified mail, return receipt requested, to the premises. As an alternative, the owner may deliver the notice by securely affixing the notice to the outside of the main entry door; however, this method of delivery should be considered in only certain limited circumstances. Outside delivery can only be done if: (i) the premises has no mailbox and a keyless bolting device, alarm system or dangerous animal prevents the owner from entering the premises; or (ii) the owner reasonably believes that harm will result from personal delivery to the resident or by affixing the notice to the inside of the main entry door. Additionally, the notice must be placed in a sealed envelope with the resident’s name, address and in all capital letters, the words “IMPORTANT DOCUMENT” (or substantially similar language) and must be mailed no later than 5 p.m. on the same day from the same county in which the premises is located. Since notice on the outside of the door requires that certain specific additional action be taken, and is only available in limited circumstances, the best approach, if possible, is to affix the notice to the inside of the door. Even if someone opens the door, if you are not sure if it’s the resident, the safest approach is to affix the notice to the inside of the door. 2. Be sure that the date and the number of days’ notice is correct The Property Code provides that the owner must give at least three days’ written notice to vacate before the owner files a forcible detainer suit unless the parties have contracted for a shorter or longer period in a written lease or agreement. The TAA lease provides for a 24hour notice to vacate. However, if your property is subject to the CARES Act or the applicable HUD or FHFA rules, you would be required to

give a 30-day notice in nonpayment of rent cases. Be sure that the date on the notice and the date that the resident is required to vacate properly reflect the number of days’ notice you are required to give. 3. Content of the notice Be sure that the notice is not a “pay or quit” notice stating that the resident can either pay or vacate. The Property Code provides that, if before the notice is given, the owner has given a written notice or reminder that rent is due and unpaid, the owner may include in the notice to vacate a demand that the resident pay the delinquent rent or vacate the premises by the date and time stated in the notice. In other words, under Texas law, if the notice contains a demand to pay rent or vacate, the notice would only be proper if there was a previous notice or reminder that rent is due and unpaid. To avoid having to give two notices in an eviction proceeding, it would be best to simply provide an unconditional notice (a notice that states what the default is and requires the resident to vacate). 4. Acceptance of partial payments during the eviction process The issue of waiver is presented when an owner accepts a partial payment of rent during the eviction process, after the notice to vacate is given. It is your choice whether or not to accept a partial payment. If you don’t accept the payment, you have solidified the argument that you want to go forward with recovering possession of the unit because of the resident’s delinquency. If you accept a partial payment, you run the risk of an argument that you have waived (given up) your right to continue with the existing eviction process for nonpayment of rent. As indicated, it is your choice whether to May 2022

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accept the partial payment. However, if you do, in order to put yourself in the best position to defend against a waiver argument, it would be beneficial to respond to the acceptance of the partial payment with a letter to the resident stating that you have accepted the payment as a partial payment only, the resident remains delinquent, and you intend to continue with the eviction process due to the outstanding delinquency. By sending the letter, you will be able to show the judge that you were transparent with the resident, you had no intent of accepting the partial payment in exchange for giving up any rights in the pending eviction process and you did not have any intent of entering into a payment plan with the resident. 5. Be prepared to answer rental assistance questions The COVID rental assistance programs have been designed to keep a resident housed. They have not primarily been designed to pay the resident’s delinquency. However, the programs keep residents housed by paying the delinquency. Since the purpose of the programs have been to keep residents housed, it is unlikely that you

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would be able to accept rental assistance while you are also evicting a resident. Pursuant to the Supreme Court’s Emergency Order regarding rental assistance, a judge must, if the owner has a pending application for rental assistance or the owner and resident both express an interest in participating in an available rental assistance program, abate the eviction action for 60 days and dismiss the case with prejudice if the action is not reinstated within those 60 days. Before you get to trial in an eviction case, a choice should be made. Do you want to continue to engage in the rental assistance process, which may involve waiting for rental assistance that may or may not ever come, or do you want possession of your unit? If you decide not to accept rental assistance and go forward with the eviction, it may be beneficial to email the applicable rental assistance agency before trial to advise the agency that you are going forward with an eviction process and do not want rental assistance for that resident. Whether or not the agency responds, your email may be beneficial to show the judge that you have withdrawn any application for rental assistance with respect to that resident. The email, coupled with your state-

ment that you do not have an interest in participating in an available rental assistance program, may convince the judge that you want to go forward on the eviction process, rather than wait for rental assistance. 6. Be sure you are suing in the right name The lease should be in the name of the owner of the property or the owner’s assumed named. Your notice to vacate and eviction petition should mirror the name of the owner on your lease. 7. If you use an assumed name in your petition, be sure an assumed name certificate is properly filed Most apartment communities are owned by a single asset entity. Texas has adopted the Assumed Business or Professional Name Act (“Act”). The Act provides that most organizational entities must file an assumed name certificate in the office of the Secretary of State if the entity regularly conducts business in Texas under an assumed name. An entity’s failure to comply with the Act does not impair the validity of any contract or prevent the entity from defending any action or / See Law, Page 71

www.haaonline.org

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Resident Relations from the RESIDENT RELATIONS COMMITTEE

MOUSE IN THE HOUSE A resident disputes charges after moving out due to rodents.

A RESIDENT FILED a complaint with HAA to dispute charges after moving out of an apartment due to a rodent infestation. The resident claimed after two work orders and mitigation from management, the infestation was worse. She moved her child out while she and her partner remained until they could no longer deal with the situation. She emailed her 30-days-notice. She offered payment of her remaining utility bills, fees for damages and cleaning. The resident provided a final account statement and photos. Management Response Management responded to HAA that the resident called about a rodent issue and requested service, then cancelled the service,

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stating she would take care of it and asked about terminating her contract. She was informed that she would have to provide a 60-days notice to vacate and pay a reletting fee. Property staff noted there was no contact from the resident, the resident was issued a move-out notice and skipped during eviction. The management charges on the final statement included cleaning, late charges and utilities, along with a lease termination fee and insufficient notice penalty charges totaling $6,292,56. Management provided copies of the lease, application, final account statement, resident ledger and photos. The Committee’s Decision The committee decided in favor of man-

agement with revisions. The committee adjusted the rent charge from $1,135 to $605.33 based on the 16 days at which the resident was removed from the management’s system. The committee also removed the lease termination fee of $2,270 because the lease did not mention a termination fee. After adjustments, the other charges were found to be justified and the resident owed the property $3,492.89. The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance.

www.haaonline.org

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Join us as we recognize the multifamily industry's finest professionals and properties, as well as recent NAA credential holders.

2022 Honors Awards T

THURSDAY, JUNE 16

6 P.M. TO 9 P.M. HILTON AMERICAS-HOUSTON 1600 LAMAR ST., HOUSTON, TEXAS 77010 $120/person Don’t miss the Early Bird Discount:

Save $20 – Only $100 if payment is received by May 23 Tables of 10 may be reserved by company name when paid in full. Requests for refunds must be received in writing by the end of business day on May 23 and will be subject to a $50 cancellation fee. No refunds will be granted after May 23 or for no shows. No refunds will be given for individual tickets, but tickets are fully transferable.

For reservations and information, contact events@haaonline.org or register online at www.haaonline.org/honors.

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may 19 nrg center • hall c www.haaexpo.org

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2022 HAA Education Conference & Expo Thursday, May 19 8 a.m. to 6 p.m. • NRG Center • Hall C Education Conference registration opens at 8 a.m. Expo opens at 1 p.m

Education Conference with the Apartment All Stars! Kate Good, Rommel Anacan and Lisa Trosien! 8 a.m. – Registration, Continental Breakfast and Networking 9 a.m. to noon – The Apartment All Stars Noon to 1 p.m – Networking Luncheon $175/person Early Bird pricing available by May 9: $135 Special pricing for NAA Credential holders (must be current): $105

Show hours – 1 p.m. to 6 p.m. Over 250 Exhibitors!

$3,000 in Cash Prizes! Expo only is FREE for all management personnel. Suppliers members must be an exhibitor to attend. NRG Parking: $20 CASH ONLY

Visit www.haaexpo.org

for more information and to register

Thanks to our Sponsors:

Expo Lanyards: Crestmark Construction Services Expo Beverage Stations: BluSky Restoration Contractors Guardian Construction Expo Showcase: AAA Plumbers Contractors Inc.

When You Can Become One

Today’s buyer is inspired by what they see the “cool kids’ doing when scrolling through social media posts and videos. Influencer marketing has become an integral part of the digital landscape. As the influencer marketing industry continues to grow in popularity, utility and measurability, marketers are allocating more and more of their overall marketing spend to influencer campaigns. Can’t afford that? No problem! You don’t need to hire an influencer when you can be your own influencer. • Traits of the influencer mind • Using social media to generate your own traffic • 5 ways to “slide into” the buying decision • Engaging story the customer with digital storytelling • The new power of the elevator pitch • How to build a following with cross networking

Rommel Anacan: Accelerate

Your Success: The Powerful Keys That Will Boost Your Career

Expo

Expo Grand Entrance: Crestmark Construction Services

Kate Good: Why Hire an Inﬂuencer

Expo Aisle Signs: American Fire Systems Cotton Commercial USA Dixie Carpet Installations Guardian Construction Hire Priority Staffing & Executive Search Ideal Towing Milwaukee Tool Urban Value Corner Store Expo Charging Stations: Camp Construction Services Century A/C Supply Expo Hand Sanitizer Stations: Core Landscape Flooring Warehouse

Every day, people who are less skilled, less educated, less connected and seemingly less qualiﬁed than others often achieve more success than those who are more skilled, more educated, more connected and more qualiﬁed. Why? It’s because they've discovered and applied the powerful (yet often overlooked) strategies to help them accelerate their career success. In this session you'll discover: · The 3-step signature framework that you can use immediately to accelerate your success · The big mistakes that people make that keep them frustrated and stuck in their careers (and what to do instead) · The essential strategies you need to know that will help you perform at your best, every day (these are game changers!) You’ll walk away from this session feeling excited, equipped and empowered to achieve the success that you desire

Lisa Trosien: Why Ya’ Gotta Be So

Mean? – Dealing with Angry Residents It seems like everyone’s angry these days, making life harder for all of us. Residents have short tempers, coworkers have shorter fuses, everyone is short-staffed and it seems to be a never-ending cycle of crankiness. So how do you deal with this on the daily? This high energy, fun, and interactive session teaches you: • Why people are so angry (hint: it's not usually something you or your property did) • How to deal with them and actually calm them down (and maybe even make them happy!) • How you can survive in all this negativity You will discover effective tools and techniques to work more easily with all those cranky people in today’s crazy world along with some wonderful ‘self-care’ ideas to help you relieve stress in the workplace.

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MAY S M 1 2 8 9 15 16 22 23 29 30

Calendar HAA Education, Events and Meetings SCHEDULE

11-12

MAY 4

New Supplier Member Orientation Wednesday, May 4 10 a.m. Via Zoom All new supplier members are welcome. Contact members@haaonline.org for the link to join. Ambassador ONE Society Crawfish Boil Wednesday, May 4 4 p.m. to 6 p.m. Contact Amanda at asherbondy@haaonline.org for details.

Blue Star Program Thursday, May 5 7:30 a.m. to 3:30 p.m. The Blue Star Certification Program is a joint effort by the Houston Police Department and HAA. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties. Please direct questions to officer Leoroy Ferguson at Leoroy.Ferguson @houstonpolice.org. Sponsored by American Fire Systems and EPICHTX Construction Legal Lowdown Thursday, May 5 3 p.m. HAA's Monthly Legal Series comes to you virtually with Howard Bookstaff. Registrants receive access links via email one day prior to event date. Visit the event calendar at www.haaonline.org to register. Sponsored by Steward Trash Valet Service

Certified Pool Operator Course – in Spanish (Two days) Wednesday, May 11 and Thursday, May 12 8:30 a.m. to 5 p.m. Dispel the myths in pool care and tremendously reduce chemical expenses while extending the life of your pool. Successful completion of this exam offers apartment industry personnel a five year certification from the Pool & Hot Tub Alliance (formerly NSPF). Sponsored by Texas Apartment Pool Services

Resident Relations Committee A Meeting Wednesday, May 11 Via Zoom 2 p.m.

Crime Prevention Round Table Wednesday, May 11 11:30 a.m. Contact Lauren Turner at lturner@haaonline.org for details. Sponsored by Gatewise

Lake Jackson Region Meeting Thursday, May 12 11 a.m. to 1 p.m. Open to onsite personnel only. Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact outreach@haaonline.org to RSVP. Sponsored by Fidus Construction Services

T W T F S 3 4 5 6 7 10 11 12 13 14 17 18 19 20 21 24 25 26 27 28 31

IROC Breakfast Friday, May 13 8 a.m. to 10 a.m. The Independent Rental Owners' Connection offers customized education and networking programs just for you! Sponsored by EPICHTX Construction

Featured Event 2022 Education Conference and Expo with the Apartment AllStars! Thursday, May 22 8 a.m. to 6 p.m. NRG Center, Hall C 1 NRG Park, 77054 Registration and payment are required for the full conference. There is no pre-registration or fees required to attend the expo. Only exhibiting vendors/suppliers are permitted to attend. See Pages 18 and 19 to view the list of sponsors and for more information. HAA Board of Directors Meeting Thursday, May 19 11 a.m. NRG Center Sponsored by SafeRent Solutions

HAAPAC Luncheon Wednesday, May 25 11:30 a.m. to 1 p.m. Contact Madison at mpolston@haaonline.org. for details. Sponsored by Texscape Services Supplier Education Program Wednesday, May 25 2 p.m. to 4:30 p.m. See Page 16 for details.

JUNE S M T

W 1 5 6 7 8 12 13 14 15 19 20 21 22 26 27 28 29

T 2 9 16 23 30

F 3 10 17 24

S 4 11 18 25

The Woodlands Region Meeting Thursday, May 26 11 a.m. to 1 p.m. Open to onsite personnel only. Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact outreach@haaonline.org to RSVP. Sponsored by Fidus Construction Services

HAA Closed Monday, May 30 The HAA Offices and HAF Education Center will be closed in observance of Memorial Day.

JUNE 1

New Supplier Member Orientation Wednesday, June 1 10 a.m. Via Zoom All new supplier members are welcome. Contact members@haaonline.org for the link to join. Ambassador ONE Society Happy Hour Wednesday, June 1 3:30 p.m. Kirby Ice House Memorial City 1015 Gessner Road Ambassador members only. Contact Amanda at asherbondy@haaonline.org for details.

Expo Committee Meeting Thursday, May 12 3:30 p.m.

www.haaexpo.org For the most up-to-date information, see the calendar on the HAA website: 20

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

Legal Lowdown Thursday, June 2 3 p.m. HAA's Monthly Legal Series comes to you virtually with Howard Bookstaff. Registrants receive access links via email one day prior to event date. Visit the event calendar at www.haaonline.org to register. Sponsored by Ideal Towing NEXT Professional Development Breakfast Friday, June 3 8:30 a.m. to 10 a.m. This niche group within HAA is dedicated to the networking and professional development needs of HAA members under 40. Network with your peers at this low-cost educational breakfast. This month's topic: is “Diversity, Equity & Inclusion” with featured speaker Trevor S. Mitchell, MBA, CAE, CDP of American Mensa. Sponsored by Cinema Anywhere and Texscape Services

7-8 Leasing 101 Tuesday, June 7 and Wednesday, June 8 8:30 a.m. to Noon NEW: Attend both days or Day 2 only for a TAA Lease 2.0 refresher course! From Fair Housing and the TAA lease paperwork, to today’s terminology and techniques, the industry’s most seasoned and dynamic instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career. Visit www.haaonline.org for more information.

7 Golf Workshop Tuesday, June 7 10 a.m. to 2 p.m. Quail Valley Golf Course & City Centre Open to ACES members only. See Page 23 for details and sponsors.

8 Crime Prevention Round Table Wednesday, June 8 11:30 a.m. Contact Lauren Turner at

lturner@haaonline.org for details. Sponsored by American Fire Systems HAA Membership 101 Webinar Wednesday, June 8 12:30 p.m. to 1:30 p.m. Via Zoom Contact members@haaonline.org for the link to join. Resident Relations Committee B Meeting Wednesday, June 8 Via Zoom 2 p.m.

prospective members are welcome to attend to meet current members to build their network and build lasting connections.. Contact Amanda at asherbondy@haaonline.org for details. Sponsored by ApartmentData.com and Liberty Rent

Join us as we honor and celebrate the multifamily industry's finest professionals and properties, as well as recent NAA credential holders. See Page 17 for more information and to view a list of sponsors.

ACES Luncheon Friday, June 17 11:30 a.m. to 2 p.m. Location: TBA ACES is open to supervisors and executive-level multifamily professionals. Contact Emily at ehilton@haaonline.org for details. Sponsored by Lowe’s Pro Supply and Perma-Pier Foundation Repair of Texas

Leadership Lyceum Friday, June 10 10 a.m. Contact Susan at shinkley@haaonline.org for details.

Avenues: Main Street 3 – Bringing Humanity to Your Insanity with Steve Wunch Thursday, June 9 8:30 a.m. to noon Join Steve Wunch, a professional facilitator in leadership, sales and customer service as he unveils the process of recognizing the differences in each person’s “story’ and how to give them the best customer service possible. See Page 22 for details. Sponsored by Best Plumbing

HAA Blood Drive Tuesday, June 14 8 a.m. The Gulf Coast Regional Blood Center will be set up at HAA for the drive. Sign up online at www.giveblood.org or contact Susan at shinkley@haaonline.org for details.

Katy Region Meeting Thursday, June 9 11 a.m. to 1 p.m. Open to onsite personnel only. Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m. This event is free, but we kindly ask you to RSVP yourself and/or team members. Visit www.haaonline.org/outreach meetings for up-to-date information. Contact outreach@haaonline.org to RSVP. Sponsored by Perma-Pier Foundation Repair of Texas

9 Go-Getter June Meeting Thursday, June 9 4 p.m. Kirby Ice House Memorial City 1015 Gessner Road For membership recruiters and new members. Reignite your involvement and join the Go-Getter Club! You can help strengthen your association with new members and increase engagement. New &

Introduction to Microsoft Excel Tuesday, June 14 9 a.m. to noon Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multifaceted, often daunting program.

15 Expert Exchange Wednesday, June 15 Noon to 12:30 p.m. HAA’s Micro Webinar series made available to you via Zoom and YouTube (subscribe to HAATV). Every third Wednesday of the month. HAAPAC Luncheon Wednesday, June 15 11:30 a.m. to 1 p.m. Contact Madison at mpolston@haaonline.org. for details. Sponsored by ApartmentData.com

20 HAA Closed Monday, June 20 The HAA Offices and HAF Education Center will be closed in observance of Juneteenth.

21-24 NAA Apartmentalize Tuesday, June 21 and Friday, June 24 Visit www.naahq.org for details.

28 Introduction to Microsoft Excel Tuesday, June 28 9 a.m. to noon Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multifaceted, often daunting program.

30 Product Service Council Meeting Thursday, June 30 1 p.m. Contact Susan at shinkley@haaonline.org for details. Sponsorship Auction Thursday, June 30 See Page 24 or visit www.haaonline.org/sponsor for more details.

Featured Event: Honors Awards Thursday, June 16 6 p.m. Hilton Americas-Houston 1600 Lamar Street, 77010

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar. www.haaonline.org

May 2022

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Sponsored by

All new content foaaron2lin0e.2org2fo!r details. See www.h

Main

Avenues: Main Street - 3 June 9 Bringing Humanity to Your Insanity with Steve Wunch

Maintenance

Leadership

BLVD

Avenues: Maintenance Blvd - 2 October 6 Creeped Out by Bids and Scopes of Work? Top Tips to Produce Successful Contracts with Chris King-Dye, Full House Marketing Avenues: Maintenance Blvd - 3 November 3 Dude, where’s my caulk? Inventory Management and Shop Organization with Chris King-Dye, Full House Marketing

Follow a road that fits you career journey with Avenues. The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Annual Property Subscriptions are available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units. If you need a single workshop, individual sessions are priced at only $50 per person, a real steal for quality education.

Look for the class schedule and online at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

Marketing

Avenues: Leadership Lane - 2 July 26th The Middle Child of the Multifamily Industry: Specialized Training for Assistant Manager with Vicki Sharp

Avenues: Marketing Place - 2 July 7 Connecting The Dot: Your Blueprint to TikTok & Instagram with Megan Orser, Smart Apartment Marketing

Avenues: Leadership Lane - 3 September 21 Feedback Is A Gift Successful Leaders Give with Steve Wunch

Avenues: Marketing Place - 3 September 8 Getting “HITCHed!” How to Help Your Clients Fall in Love with Your Community! with Rommel Anacan

Need just o ne seminar Individual s e s s ? ions are pric per person, ed at a real steal

o for quality e nly $50 ducation!

Look for the class schedule and online at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

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It’s back and hosting property management personnel!

G O L F

W O R K S H O P 9 a.m. - Registration 9:45 a.m. - Hands-On Skills Sessions Driving Range • Putting Green • Course Hole Golf Basics • Chipping Green

12 p.m. - Lunch $85/per person (property management members and sponsors only)

Players will visit a series of golf sessions throughout the course where they will learn the basics from golf pros. Lunch and beverages will be served throughout the workshop.

Tuesday, June 7 Quail Valley Golf Course 2880 La Quinta Drive Missouri City, TX 77459

9 a.m. to 1 p.m.

Sponsored by: Lunch: Camp Construction Services and Contractors Inc. Coffee Station: Guardian Construction and Outdoor Elements Beverage Station: Earthworks and Matrix Construction Services Driving Range: American Fire Systems and FSI Construction Hole Sponsor: Perma-Pier Foundation Repair of Texas and Texscape Services Player carts: ICONstrux Design + Build and Milwaukee Tool Essentials bag: Core Landscape and Gemstar Construction Development Putting Green: AAA Plumbers and Flooring Warehouse

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“Pivot” your marke ting and network with your friends Events on the itine in multifamily! rary include the In stallation Gala, 40 Dinerstein Golf To Under 40, urnament, Annual Business Meeting, State of the Indust Ch ili Fest, ry Breakfast, Aven ue Programs, Hono NEXT events and rs Pr a whole line-up of ogram, education sessions and seminars.

! n o i t c u A p i h s r o s n o p HAA S

HAF Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. off Clay Road

just east of Beltway 8

Auction 101: 2:30 p.m. Registration/Drawing Lots Open: 3 p.m. Drawing Lots close: 3:45 p.m. Live Auction begins: 4 p.m.

RSVP to Amanda Sherbondy at asherbondy@haaonline.org

Thursday, June 30! +Need a hand? . Can’t make it?

If you have never attended one of our auctions before, come early to Auction 101 session at 2:30 p.m. to find out how to bid, what's for sale and tips on how to improve your sponsorship.

If you can't make the live auction, proxy bidding is available until the end of the day Monday, June 27! Email Amanda Sherbondy at asherbondy@haaonline.org for information.

Visit www.haaonline.org/sponsorship for more details. Auction program available on June 1.

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BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

NEXT Mission Statement: A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

NEXT Co-Chairs:

HAA NEXT programs include free networking events held at various venues across Houston and low-cost Professional Development Breakfasts held virtually or at the HAA Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information. We look forward to meeting you!

Ruha Vohra, NALP, CAM, Veritas Equity Management

tay

ds n a s r a calend r u o y EXT! N Mark s ’ t a for wh d e n u t Upcoming NEXT Events: Professional Development Breakfasts: Friday, June 3: Diversity, Equity & Inclusion featuring Trevor S. Mitchell, MBA, CAE, CDP of American Mensa October 28

Socials: April 7 July 20 August 25 December 8

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Suppliers: Join Tyrone Poole and HAA to learn how to overcome adversity in your life and career.

Speaker: Tyrone Poole, founder of OneAppGuarantee, didn’t develop his concept in a sleek Silicon Valley incubator. He developed it in a Portland homeless shelter, as a resident. Nine years ago, while training to become a fireman, Tyrone suffered a serious leg injury that put him in a hospital bed for nine months and on crutches for nearly a year. Upon his release he had lost everything. He was evicted, his car had been repossessed, and he had incurred more than $20,000 in medical debt. After months of couch surfing, he checked himself into the YWCA homeless shelter. This is where the company was founded.

Wednesday, May 25 HAF Education Center 4810 Westway Park Blvd. (located off Clay Road and the Beltway)

3 p.m. to 3:30 p.m. – Registration 3:30 p.m. to 4 p.m. – Reception/Meet and Greet Join the HAA Product Service Council for a “get to know the PSC” game. Prizes for the 1st, 2nd, and 3rd place winners.

4 p.m. to 5 p.m. – Program with Tyrone Poole

Sponsored by the HAA Product Service Council

Free for all supplier members. Register online at www.haaonline.org/supplierprogram

u o Y ! n Ca

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament Friday, March 25 at District 249 Thank you to our generous sponsors: Court Sponsors: Contractors Inc. and Roadrunner Restoration Company Lunch Sponsors: Camp Construction Services and Hire Priority Staffing & Executive Search Snack Sponsor: SafeRent Solutions

HAA members hit the courts to bump, set and, spike with HAA! 1. First Place Team: La Salle Landscaping, champions for the sixth year running 2. Second Place Team: Greater Coastal Management 3. Third Place Team: Rockwell Management. For more photos, visit www.haaonline.org.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament

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Welcome from the 2022 Expo Committee Team Busy Bee’s Blaise Spitaleri, Ge mstar Construction Development Jim Martensen, Ca mp Construction Se rvices Tammy Broadway, American Fire System Kelsey Callaway, Po s oPrints Valerie Lacy, Cushma n & Wakefield Debbie Sulzer, Franc is Property Manage ment Debra Knight, Comm -Fit Victoria Tiemann, Re di Carpet Sales of Ho Sara Hinson, Allied uston Orion Group Derek DeVries, Camp Construction Servic Not pictured: Debo es rah DeRouen, OneA ppGuarantee

Team Be You-Nique Matt Nunn, Capital Constru ction Angie Aversa, The Liberty Gro up Monica Gracia, DayRise Res idential Susan Alvarado, Century A/C Supply Amanda Walker, Q10 Propert y Advisors Liz Macias, Tarantino Propert ies Valerie Radla, Liberty Rent Liz Levins, Rasa Floors Not Pictured: Shaun Callawa y, Earthworks

Education Co nference Chai r Betsy Marsh all, Tradewin d Residential

Expo Comm ittee Chair Candis Mohr, AAA Plumbe rs

Be Us Should Team U ryars, Greystar by Holmes s ervices B Carina olmes, Design onstruction S C H Marcy is, Crestmark iving e L Ryan W ownds, Valet anagement B M l e R v ri W a M ction n, G ntPath Johnso Constru Nicole irkpatrick, Re ant, Gemstar K n Brooke red: Neal Co tu Not pic ment p Develo

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Team S-O Phillip P -B-EE’s ric Joey Rod e, HD Supply ri Marilyn R guez, The Urba n iv Meredith ero, First Onsite Foresters Restorati B u n ti n g Stephan , o ie Grave The Dinerstein C n s, Q Amanda o Kelly, Bra 10 Property Ad mpanies visors Not pictu ndt Elec tr re Erica Jan d: Anita Alberg ical A/C & Heati n er, The L ke, Jetty iberty Gro g Services Kye Styp ulczak, Ic up e Blue A dvertisin g

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$can to

Here's how it works: When you arrive at the entrance of the expo show floor, register to play the contest by scanning a QR code to download the game application. It’s touchless: Play the game on your smart device! Stop by each Featured Supplier listed on the game card and scan the QR code displayed in their booth. All participating booths will have distinct signage to help designate them as a participating Featured Supplier. Once you have completed your visits, show your completed submission message to an HAA Staff member at the HAA booth at the back of the hall to receive your entry ticket. Drawing times: • Scan to Win Drawing #1: 3:45 p.m. • Scan to Win Drawing #2: 4:45 p.m. • Scan to Win Drawing #3: 5:45 p.m. Winners must be present to win and will be announced over the PA system at the HAA booth located at the back and center of the hall. No purchase is necessary. One entry per person.

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Start your tour of the expo floor and visit the HAA Featured Suppliers as they show off their products and services. While you’re at it, you can earn three chances to win $1,000 on the day of the show! At the very least, you could find a new supplier partner while you play!

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Visit the Expo Featured Suppliers for a chance to win $1,000!

Featured Supplier Conte$t

Win!

Featured Suppliers Route A Chadwell Supply – 5/6 Scott Equipment - 340 Dixie Carpet - 403 Brandt Electrical A/C & Heating Services - 429/431 Ameristar Screen & Glass - 436/438 Best Plumbing - 711 Affordable Quality Electric - 815 Johnstone Supply - 905/906 AAA Plumbers - 914/915 Church Foundation Repair - 920/921

Featured Suppliers Route B SafeRent Solutions - 141 EpicHTX Construction - 202 Gemstar Construction Development - 409 Cotton Commercial USA - 603 FSI Construction - 439/441 Camp Construction - 539/541 Contractors Inc - 628/630 Velocity Services Group - 830 Dish Fiber - 834 Guardian Construction - 837

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The 2022 Expo exhibitors cordially invite all owner/management company personnel to attend the FREE exhibition May 19 in Hall C of NRG Center. Advertisers listed in bold are Featured Suppliers for the HAA Expo Giveaway. See Page 38 for details.

Company..................................................Booth AAA Plumbers .............................914,915 AAA Staffing Ltd...........................................741 ABC Home & Commercial Services..............730 ACTIV Answer by Audio Images...................321 ADT Multifamily...........................................719 Advance LED Solution LLC............................311 Advanced Exercise .......................................105 Adventure Playground Systems Inc.............700 Affordable Quality Electric ..........815 Airemaster of Houston ................................433 Alarmtechs Inc.............................................601 Alexander-Rose Associates Inc.....................304 All Floors Carpet Cleaning...........................839 ALN Apartment Data Inc..............................533 Ambassador Services LLC.............................216 America Outdoor Furniture .........................200 American Fire Systems Inc...........................715 American Technologies Inc ..........................240 American Wrecker Company.......................807 Ameristar Screen & Glass....436,438 Ameritex Movers Inc....................................437 Apartment Life ............................................805 Apartment List.............................................128 ApartmentData.com.....................................410 Apartments.com...................................404,406 Apple Termite & Pest Control Inc ..........314,316 Arbor Contract Carpet Inc............................509 Aroma Impressions .....................................322 ASAP Personnel Inc......................................015 Assertive Industries......................................121 AZP Multifamily ..........................................536 Behr Paint Company ...................................329 Belfor Property Restoration.........................532 Bell's Laundries...........................................205 Bentley, Bratcher & Associates - PC .............332 Best Plumbing LLC ...........................711 Beyond General Construction LLC................305 BG Staffing..................................................203 Bio-One Houston South ...............................223 BioTechs Crime & Trauma Scene Cleaning ..103 Blue Marlin Maintenance & Services...........122 BluSky Restoration Contractors ...................903 Brandt Electrical A/C & Heating Services LLC...................................429,431 BrightView Landscape LLC...........................330 Bugtime Termite & Pest Control LP .............721 Camp Construction Services539,541 Cano Electric Inc ..........................................832 Capital Construction ....................................420 Capital Disaster Solutions ............................811 Centex Construction.....................................923 Central Renovation Solutions.......................717 Century Air Conditioning Supply...........211,310 Chadwell Supply........................005,006 Chero-Key Piping Co....................................902 Church Foundation Repair..........921 Church Pool Services ...................................920 City Pups .....................................................230 Classic Protection Systems Inc.....................808 Comcast.......................................................521 Comm-Fit.....................................................621 Concrete Raising Corp..................................801

ConService Energy.......................................702 Contractors Inc............................628,630 Copperhead Construction Services LLC ........738 Core Landscape Group ................................529 Cotton Commercial USA Inc ........603 Craven Carpet Inc.................................908,909 Crestmark Construction Services...........615,714 CSC Serviceworks .................................414, 416 D&G Quality Roofing Inc.............................432 Designs by Holmes......................................201 DISH Fiber.............................................834 Dixie Carpet Installations Inc ...403 DNM Contracting Inc ...................................825 Dog Paws - DNA Pet Waste Solutions...........611 Done Deal Cosign........................................339 DoodyCalls...................................................102 Dwelo..........................................................735 Earthworks Inc ............................................840 ECO Roof and Solar.....................................232 Eide Bailly LLP.............................................123 Encore Valet Services...................................822 Entrata®....................................................631 EPICHTX Construction .....................202 Fedora Intertech..........................................238 Ferguson Facilities Supply ....................104,106 Fetch Package .............................................804 Fidus Construction Services .........................331 Find Me A Vendor........................................135 Fire and Life Safety America.......................303 Firetrol Protection Systems ..........................131 First Onsite Restoration...............................430 Fit Supply LLC..............................................803 Flooring Warehouse....................................838 Forthea........................................................204 FSI Construction..........................439,441 fun abounds................................................300 Furniture Refinishing Services.....................736 G & H Trash Valet Inc ..................................341 G.O. Plumbing Services Inc ..................318,320 Gambit Construction....................................724 Gateman Inc................................................207 Gatewise Incorporated.................................137 GDE Renovations LLC...................................136 Gemstar Construction Development Inc........................215,409 GPS Roof Leak Repair..................................014 Graphic Stylus Promotional Products ..........133 Green Garbology.........................................530 Green Mountain Energy ..............................217 Greenlogic Lighting & Electric...............138,140 Guardian Construction ..................837 Hahn Equipment..........................................241 Halo Branded Solutions ...............................617 HandyTrac Key Control................................324 HARCO Insurance Services...........................635 Hardman Signs............................................019 HD Supply.............................................130,132 Hire Priority Staffing & Executive Search....540 Hoffer Furniture...........................................016 Horisons LLC.........................................422,424 Houston Colors Painting & Resurfacing Co..814 Ice Blue Advertising Inc...............................609 ICONstrux Design + Build............................528

Ideal Towing................................................503 Impact Property Solutions...................001, 002 iTech Monitoring..........................................009 Jet Waste Services................................334,336 Jetty ............................................................538 JM Sales & Service Inc ................................003 JMI Contractors Inc ......................................319 Johnstone Supply .....................905,906 KeyTrak Inc..................................................709 L.A. Public Adjusters.............................831,833 La Salle Landscaping & Tree Service.................................116,118,120 Lawson Construction & Builders Inc .....129,228 LeaseLock....................................................221 Leisure Creations .........................................810 Liberty Rent.................................................208 Lincoln Jacob Construction ..........................636 Lowe’s Pro Supply........................................415 LSR Multifamily ...................................800,802 Luxer One....................................................302 MAC Mechanical Inc.....................................841 Major League Gutter Cleaning ....................534 Massey Services Inc .....................................716 Matrix Construction Services .................115,214 McMahan's Flooring Inc ..............................224 MDU Datacom .............................................731 Men In Kilts.................................................233 Milwaukee Tool ...........................................806 Modern Pest Control....................................632 Moen Inc......................................................301 Namco Mfg Inc.....................................729,828 National Credit Systems Inc.........................701 Norman Roofing and Construction..............222 Oasis Eco Services........................................813 OdorDeFence/BugDeFence.........................922 Omega Builders Group LP ...........................011 On Guard Inc ...............................................916 OneApp Guarantee ......................................619 Opiniion.......................................................010 Orkin Pest Control........................................119 Outdoor Elements ................................725,824 Pace Mechanical Services LLC......................225 Parking Management Company/ PMC Towing.................................................835 Passionately Rivalicious...............................819 Pavement Services Corporation...................740 PCS Creative Surface LLC.............................707 Penco Access Control LLC dba Penco Gate and Fence....................917,918,739 Perfect Surface LLC...............................307,309 PetScreening ...............................................723 Poolsure ......................................................633 PooPrints.....................................................705 PPG Paints ...........................................535,537 Precision Safe Sidewalks LLC.......................728 Preferred Amenities ....................................722 PrintWithMe ................................................235 PROCO Commercial Roofing........................733 ProCollect Inc...............................................325 ProMaxima Fitness ......................................112 Property Cost Systems.................................428 Qira Inc........................................................818 Quality Services...........................................907

Qwikkit ........................................................101 RAM Construction ..................................017,018 Rasa Floors ..................................................515 Recycle NOW ...............................................337 Redevelopment Services..............................901 Redi Carpet Sales of Houston Ltd ................421 Red-X Carpet Care........................................108 Reliable Roofing of Texas Inc......................335 Reliant .................................................306,308 RENCON ...............................................400,402 RentPath ......................................................418 Residential Waste Service LLC .....................408 Richmond & Associates Landscaping...........234 Roadrunner Restoration Company LLC........338 Rock Solid Soil LLC .......................................117 Rotolo Consultants Inc .................................134 Roto-Rooter Services Co ........................007,008 SafeRent Solutions...........................141 Saifee Signs & Graphics ..............................710 Saint Clair & Sons Inc..................................900 Scoop Troop HTX..........................................434 Scott Equipment Inc.........................340 SentriForce ..................................................209 Sherwin Williams Company.................605,607 Sign-Ups & Banners ....................................004 Smart Apartment Data................................708 SmartRent.com Inc......................................440 Stormwater Professionals Group.................237 Super Carpet Steamers.........................218,220 TACT Biohazard Remediation ......................829 Texas Apartment Pool Services....................435 Texas Coast / Lone Star..............................239 Texas Southwest Floors Inc...................229,231 Texscape Services.................................623,625 The Bug Master ...........................................139 The Cweren Law Firm..................................206 The Home Team Roofing & A/C............111,210 The Liberty Group................................638,640 The Package Center.....................................703 The Phoenix Staffing...................................704 The Urban Foresters LLC.......................637,639 Three Amigos Texas LLC ..............................109 T-Rex Plumbing Inc......................................124 Triple Seal Insulation LLC.............................125 TVG Marketing Services ...............................817 TXU Energy..................................................531 United Protective Services ....................718,720 Urban Value Corner Store ...........................323 Valet Living .............................................12,013 Velocity Services Group................830 VERO Leasing...............................................219 Vima Decor..................................................823 Virtual Parking Permits...............................809 Warrior Patrol Services LLC ..........................110 WASH Multifamily Laundry Systems...........706 Watchtower Security Inc ..............................634 WaterSignal LLC ..........................................333 WeDoTrash...................................................641 Wilsonart LLC ..............................................732 Window World.............................................328 Yardi Systems Inc ........................................107 Zumper .......................................................629

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Whether you’re trying to build momentum in your career or trying to keep the momentum going, these are the three powerful (yet often overlooked) steps to take that will help YOU accelerate your career success. By

ROMMEL ANACAN, The Apartment All Stars

Three Steps to Accelerate Your Career Success

Image © Bulat Silvia | iStock by Getty Images

ave you ever had those moments in your career when you’ve felt stuck? You know that sinking feeling you get when you know you’ve tried everything you can to move forward, but it doesn’t seem to be working? When it feels like no matter what you do you keep running into a wall? Or maybe you’ve started to experience a little (or a lot) of success in your career and now you’re wondering what you need to do to keep the good times going. If either of these situations resonate with you, I can totally relate. I remember a season in my career wasn’t progressing as quickly as I wanted it to. My work days were filled with stress, fear and frustration. I knew that something needed to change. I also remember when I saw my career really start to take off. At first I was excited to finally see the results I always wanted. But then, I felt the pressure to have to constantly produce at a high level, to keep up with everyone else and to always have to be a better version of me show up every day, if I wanted to keep growing in my career. Then I discovered and implemented some powerful strategies that helped me accelerate my success. Whether you’re trying to build momentum in your career or trying to keep the momentum going, these are the three powerful, yet often overlooked, steps to take that will help YOU accelerate your career success. Step #1: Be AWARE After working with thousands of clients throughout my speaking, consulting and coaching career, one of the big

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mistakes people make that prevent them from achieving the success they desire is not being AWARE. While there are many areas where lack of awareness causes problems, I want to focus on one big area right now, and those are the things that are holding you back from achieving your goals. Do you need to grow in your leadership? People skills? Closing the sale? Time management? Organization skills? Emotional intelligence? Dealing with stress? Once you’ve identified the big areas, identity the one area to start with that would have the biggest results in your career. Then move on to the next step. Step #2: ACKNOWLEDGE Now that you’ve become aware of that thing that may be holding you back from experiencing all the success you really want, you want to make the decision to acknowledge it. After I finished up a keynote talk on the secrets of winning with people, I had a gentleman who I could see wanted to speak to me, but it was clear he didn’t want anyone else around when he did. So, after the crowd dissipated, he came up to me, smiled and said, “I now understand why my wife is so irritated with me all the time!” We both laughed. I told him that I appreciated his honesty and that honesty would serve him well as he tried to improve his level of communication and connection with his wife. If you want to accelerate your career, you need to get honest and real with yourself, too. (I know…not fun!) The truth is, everyone has at least one area where they could

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Do you need to grow in your leadership? People skills? Closing the sale? Time management? Organization skills? Emotional intelligence? Dealing with stress? Once you’ve identified the big areas, identity the one area to start with that would have the biggest results in your career. Then move on to the next step …

use growth. In fact, most of us, myself included, have multiple areas! The problem is we try so hard to hide those areas from ourselves and others, which prevents us from doing the powerful work of removing those defects from our careers and replacing them with assets that would accelerate us forward. So, if you’ve discovered that you have “areas of opportunity” that could use a little attention, there’s nothing wrong with that. It means you’re normal! What would be wrong would be to do nothing about it! This takes us to our third and final step…. Step #3: Take ACTION When was the last time you rented a movie at Blockbuster? Is Radio Shack your “go-to” store for electronics? Are you still shopping for your Christmas presents from the Sears catalog? Do you even remember the Sears catalog? There was a time when Blockbuster, Radio Shack and Sears were HUGE! Today, Blockbuster only has one store left. Radio Shack is a shell of itself. Sears is struggling just to stay afloat. Those companies have one thing in common – they didn’t take enough action to respond to a changing marketplace, and it prevented them from moving forward. What does this mean for you? It means that if you want to accelerate your career, you must take action today to prepare for your success tomorrow.

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Here is what I want you to do If you attend my Accelerating Your Success session at the 2022 HAA Conference and Expo I’ll give you several powerful action steps that you’ll can implement right away to achieve the success that you desire in your career. For now, I want you to identify just one area to take action in right now. Again, focus on the one area that would have the greatest impact on your career today. Is it leadership? Communication skills? How to confidently close the sale? Dealing with stressful situations? Now, identify one action you can take, right now, that would make a positive impact in that one area. Then, I want you to commit to taking action today. It won’t always be easy. It will be worth it. Rommel Anacan (Roemell Ana-kin) is obsessed with helping people communicate better so that they can achieve the success they desire. It’s the reason so many leading companies, organizations and people look to him for easy to use communication strategies that instantly create mutual connection, understanding, and trust. Find out more about him on IG @rommelanacan or at www.RommelAnacan.com. Don’t miss Rommel at the 2022 HAA Education Conference! See Pages 18 and 19 for details.

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Why Is Everyone So Angry ?

Let’s take a look at what’s going on that could be creating all of this unhappiness.

LISA TROSIEN, The Apartment All Stars

Image © Giulio Fornasar | iStock by Getty Images

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hese days, you don’t have to look far to find someone who’s ticked off about something or acting badly. We’ve got air rage at the airports and on flights. Last year saw the highest number of unruly passenger incidents on record according to the FAA. Car thefts are up, nurses are asking for panic buttons in exam rooms, carjackings are on the rise and the rate of physical crime on people is up by almost a third across the US. Look at yourself and what you’ve had to deal with. Maybe it’s a resident who doesn’t like the way the grounds are kept. Or maybe it’s a coworker who’s not happy with the hours they have to work this week. Maybe it’s your spouse, partner, roommate, child, parent or someone else in your immediate circle who just seems to be more ‘on edge’ lately than usual. Or perhaps it’s YOU who’s unhappy, cranky or just a tad snappy with everyone. In short, it just seems like the world’s gotten a lot angrier lately. And it doesn’t seem to be getting any better. We’ve got a lot to unpack here, so let’s take a look at what’s going on that could be creating all of this unhappiness. The pandemic. It’s not really over. We still have to wear masks (sometimes). And then there’s the whole vaccine issue. It’s going to be with us for a while. Political unrest. We’ve been going through this for what seems like FOREVER. And we all know someone who has lost a friend or two over politics. Is it ever going to get any better? Social media. While social media can really be a wonderful thing, it can also be a pretty bad thing. Everyone’s got an opinion on everything, and they are more than willing to share it with you, argue with you or just plain

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You Put Me in “Public” A recent study published in Forbes magazine found that people who work with the public are much more unhappy these days than people who don’t have to work with the public. Why? All of the anger that’s out there! So let’s look at a couple of ways to help you deal with the stress of working with angry people. The late Steve Jobs found that one of the best ways to deal with stress was to take a walk. An actual walk, away from his desk, away from his stress. He found that not only did it reduce the stress he was feeling, but it actually helped his creativity. You have the perfect job for taking a walk. So, when you feel the stress creeping in, walk the vacants! Walk

the apartments that are ready for movein. Walk the amenities, the grounds, the hallways – just get away from your desk and walk. You’ll find the immediate change of scenery refreshing and you’ll probably go back to your desk with a better outlook than when you left. Just like the television show, “Who Wants to be a Millionaire,” use this opportunity to “Phone a Friend.” Call a loved one, a fellow apartment industry colleague, your partner, spouse, loved one or anyone who’s usually willing to lend a listening ear. It’s amazing how therapeutic it can be just to verbalize your feelings. Tell them you need to vent and then just let it go. Lastly, if you can’t make a quick call or take a walk, jump on YouTube and watch a funny video. My personal favorites? The dogs going through the agility courses at the Westminster Kennel Club Dog Show. It’s got everything! Action! Dogs! Obstacle courses! You can’t help but smile when you see those beautiful

A recent study published in Forbes magazine found that people who work with the public are much more unhappy these days than people who don’t have to work with the public. Why? All of the anger that’s out there! So let’s look at a couple of ways to help you deal with the stress of working with angry people.

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animals running through the course. Attend the Apartment All Stars session at this years HAA Education Conference & Expo to learn more techniques not only to keep yourself calm but to help calm down those residents and co-workers. I’ll be teaching you lots of techniques in my session, “Why Ya’ Gotta Be So Mean?” Lisa Trosien is an educator, consultant, multifamily strategist and on of the Apartment All Stars. A frequent multifamily speaker for the National Multihousing Council and other associations, Trosien educates thousands of leasing agents each year. Contact her at www.apartmentexpert.com or 630-898-8898. Don’t miss Lisa at the 2022 HAA Education Conference! See Pages 18 and 19 for details.

Image © Giulio Fornasar | iStock by Getty Images

unfriend you if they don’t like what you have to say. And unless you’re planning on dropping off every social media platform out there, you’re stuck with all the drama that’s part of the online community.

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22 0 2 e o th p t x u E o & ab e c w n o e r e kn f o n t o s C r. hibito x e r Thing ducation pros o ee attend n a E e s a h HAA ly from turself up for success o t ittee m direc Be You” and set y m o C “ how to Learn

po and nd Ex ur own br a e c o en onfer e you, be y C n o i ob cat hairs bers t 2 Edu 2 m 0 e ittee C 2 m m e m o h A C A o up: T e HA d Exp ith AA First encourag ue! nce an ohr, CAS, w e r e f n o M iq s tion C andis y 19. chair be YOU-n Educa ntial and C n ay, Ma o d i s t r a o i e u t c d h i o T s s d e s R A on t is an ewind tment Hall C ce tha

Trad Apar eren nter s Kate , with uston a conf RG Ce S o e N P t H t A o a ll Star 2 C m 2 , A u 0 o t o r M 2 y n p A e e Th heme ll, C rtm with and , the t arsha e Apa to be anize d v g M d a n r st e y h A o t i s . , t e c ex Be lan nce the be r, w rs, are HAA p rs. This yea onfere e you to be e c d b e n m d o lp i e an ir Plu cat s he memb d insp ut this year e edu leader ate an ing th r HAA o v k o nteer i b f c t a lu o e o r o d u v n ill m niq cite two Trosie hat w and u ost ex These d Lisa here t are m n y, fun p a g y s r e o n e h a n t m at at nac high e te an re wh mel A is sha ill crea , Rom d w d n o a ” o u C G Yo nd etsy a ar, “Be ess. this ye f yourself. B g proc n i n n o la n p o e versi into th went what

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ach year, the Education Advisory Council selects the content for HAA’s Education Conference. The EAC is a group of management and supplier members who believe in moving our industry forward through education. Many council members serve as volunteer facilitators for HAA, hold training roles within their organization or simply have a passion for learning and development. The EAC meets throughout the year and is tasked with reviewing existing courses and strategizing new educational opportunities. Planning for this year’s Education Conference started around June of 2021. As in previous years, the EAC started brainstorming ideas, discussing what challenges we were facing and digging in to what topics seemed most relevant to HAA members. We knew the members needed something energetic and motivating, but there was also a sense of getting back to basics. After sending a request for presentations, HAA Vice President of Education Emily Hilton presented the council with several options from nationally-renowned speakers. As we read through the selections, the Apartment All Stars quickly rose to the top of the list.

The Apartment All Stars were originally scheduled to appear in person at the 2020 HAA Education Conference, but COVID restrictions forced the conference into a remote program. Like the rest of us, the All Stars pivoted and held a very motivating and highly attended virtual session. Inviting them back, in person, for 2022 was a clear and easy choice. I’m excited the All Stars are back in H-Town, baby! They offer the right mix of industry-focused, upbeat, highenergy content Houston needs, and just in time for peak leasing season! The last time Apartment All Stars were face-to-face in Houston was 2014. I remember attending a morning session, in Dynamo stadium, leading up to the big Maintenance Mania event held that same afternoon. It was the first time I experienced Apartment All Stars. I remember leaving the session super pumped and implementing many of the ideas once I got back to my office. I was also fortunate to attend the 2020 virtual conference. The information they shared was so appropriate for what we were all still trying to figure out. The Apartment All Stars are sure to have a fresh approach on how to get the best out of ourselves and others as we embrace this new normal in 2022.

If you are attending the show, the best advice I can give is come early, stay late and wear comfortable shoes! The Apartment All Stars will start at 9 a.m., but allow yourself enough time to park, get checked in and find a seat. You won’t want to miss a minute of the action. After the education session ends, the Expo show will open. If you didn’t know already, NRG is BIG. There will be over more than 250 suppliers to visit and I recommend visiting each and every one. Even if you don’t think you need what a certain supplier has to offer right now, you most likely will someday. Knowing where to turn, who can help you achieve a goal, or who can quickly fix a problem is an important way to bring value to your role. Don’t be afraid to introduce yourself, ask questions, say thank you, and grab a business card! The Education Advisory Council will soon start gathering ideas for 2023, so if you have thoughts on what you would like to see next year – send your feedback to education@haaonline.org. There will also be a survey distributed after this year’s conference, so be on the lookout! – Education Conference Chair Betsy Marshall, CAM, CAPS, Tradewind Residential

– Expo Exhibitor Chair and Prod uct Service Council Vice Presiden t Candis Mohr, CAS, AAA Plumbers How did you select this year’s 202 2 HAA Education Conference and Expo theme and what does it mean to you? “Be You” was created in a brainstorm ing session with some of my favorite HAA staffers. Whe n discussing the theme, I wanted to express the grea tness of the association and how thankful I am to be apart of it. I thought about my Dad, Cesar Lima, and his passion for the HAA. He has always gone above and beyond, bein g his “YOUnique” self. I admire that about him. I want to enco urage every member of the association to be able to expr ess themselves confidently, finding what makes them beaYOUtifully stand out from the rest.

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What are you most excited abo ut this year? I can’t wait to see our “multi-FAMILY ” as they show up to build upon their ongoing relations hips and cultivate new ones. There are a lot of new face s and I am excited to see those partnerships flourish into ones that strengthen our industry. What advice do you have for sup plier partners exhibiting at the 2022 HAA Edu cation Conference and Expo? Wear comfortable shoes! Make sure you have business cards with you. I like to keep mine in my lanyard for easy access. Remember that you are your own walking advertisement, come with a smile and be ready to “#beyourownbrand”! ... and seriously, wear comforta ble shoes. ;)

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Next up: Let’s hear some promo tional ideas for exhibitors (or anybody) from two HAA sup plier member marketing gurus .

– Product Service Council member and Ambassador Ace Tito Estrada, CAS, One Source Realty Advisors

hen you promote yourself to your peers and your potential clients, remember “you” first and attach the business or product to you, or rather the memory of you. In general humans are a very visual species. Instinctively, we also are quick to notice whatever may be different or whatever stands out. Event Specific Technology In 2021, the HAA Ambassadors were having our annual HAA Crawfish Boil. How do you market during a crawfish boil? I had ordered an NFC (near field communication) business card. This is a card that you simply tap on a phone and it shares your contact information. What is even cooler, my business card came with a its very own QR code. This is when I figured out a way to promote, sell, network and market all at the same time. I ordered an XL t-shirt. I then placed my headshot on the front of the shirt and even bigger on the back. I then made my QR code large enough to be placed on the front and back of my t-shirt with my photo. It was a hit! It was all things. It was a conversation piece, it was funny, the QR code was scannable on the front and back. Everyone was curious to see if it even worked and it did. I also stood out. How could I not? I was wearing my face and QR code on my shirt! Lessons were learned that day. I am sure that everyone has “pieces” of a marketing puzzle. Be it a headshot, a special business card, your own QR code. The secret marketing sauce is

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to consider the event, like Expo, and combine these different assets and your personality in such a way that allows others to take notice and are compelled to engage. Remember to keep it creative, keep it simple, keep it fun and promote yourself. Driving Traffic and Algorithms Be sure to invite, inform and entertain your audience about the upcoming Expo through social media. I highly recommend engaging with your clients and potential clients by creating short videos for content. The key here, in addition to the actual content, is frequency. How often your message is seen is “frequency.” The higher the frequency, the more likely your message will be at the top of attendees minds when they are at the Expo. It is important to note that you cannot simply post content and magically have interactions. TikTok favors content that contains “trending audio” and hashtags. Instagram content will reach farther when you post to “reels” along with hashtags. YouTube’s interactions are toughest and based on hashtags and subscribers. Twitter throws a curve ball, but its reach is better than Instagram. Retweets are king with Twitter. Use your hashtags. BombBombs is newer and not a platform like Instagram or TikTok, but is great for a more personal video message and would be great to utilize proactively to drive Expo awareness and traffic. Expo Execution It is the day of the Expo and you have been sending out your messages. What now?

QR codes are simple and effective way to either share or collect information. Do not be afraid to tie your QR codes to your website or company information. You can even create an online form that can be populated in real time. NFC business cards are the rage – tap your visitor’s phone and voila! You just shared your contact and company information in real time. Did you know you can even engage with attendees at the Expo that may not be physically at your booth with GeoFencing? Geofencing is a location-based service. An app or other software uses GPS, RFID, Wi-Fi or cellular data to trigger a pre-programmed action when a mobile device or RFID tag enters or exits a virtual boundary set up around a geographical location, known as a geofence. What does that mean? That means you could send messages raising your name profile, telling them about your booth or getting them connected to your brand! After the Show By this point, you will know who and how many people were engaged. You will also know who visited your booth and requested additional information. Maximize your efforts. It is important to follow up with whoever was engaged. Some of the best advice I have received is to spend time with people/clients/ potential clients that want to spend time with you/your company. Now go forth and be sure to leverage your marketing efforts before, during and after the Expo! Continued next page.

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per – HAA Ambassador Xochitl Flores, Zum hen I think of marketing, I immediately ask myself, “How would you want somee with you today?” Being engag to one yourself is always important and I love coming up with new and fun ways to interact with everyone. Exhibiting and showing up to Expo or any monthly HAA , event is a great way to promote businesses also are They es. brand, products and servic a great way to interact and engage face-toface with current and potential customers. Here are some tips: Do your research – Find how many people will be attending so you can budget accordingly and look into the audience you will be targeting. Promote your attendance – by email and/or social media. Have your business cards ready – to hand out and come up with different ways to collect business cards. A great example could be a fun giveaway. Find intriguing ways to attract people to your booth – with banners, giveaways, contests or prize drawings, cool swag or interactive items, such as touch screens, to gather customer information, demonstrate a product or conduct a survey. Choose a unique theme for your booth and have engaging activities. Create a memorable experience and be creative. Have fun – Whenever you are looking for , new ways to have fun with your marketing out bring and in reach to don’t be afraid your inner kid. I recently visited bars in town that have installed swings inside. I thought that was so cool, fun and unique. Now, any time I have a friend come into town, I try to take them there to impress them and for them to have a memorable experience. Be engaging – I saw a Super Bowl commercial that had a QR code move around the TV screen. I sat there in awe as I watched everyone in my living room pull a out their phone to find out it was an ad to t abou think you If ite. webs ency ocurr crypt it, it was so simple yet engaging and memo-

rable. I guarantee, if you google “Super Bowl QR code commercial,” it will take you straight to the website. This is a great exam ple of how your marketing ideas don’t have to be complicated. Do it better – You might be like me and not able to come up with new ideas on the spot. Perhaps you see someone else’s idea and find that you might have a better way of executing it and adding your own twist. Try it. Google is my best friend when I need new ideas to bring together and make my own. Go mobile – Find easy ways you can attract people through your mobile device, whether by creating an app or creating a social media page for your brand or company. Create a mobile website where peod ple can research your company and uploa their information for you to follow up. Go social – The pandemic challenged me to find new ideas to market my brand. Using our phones and social media to connect with others was a way to engage and stay close. With apps like TikTok, LinkedIn, BombBombs and YouTube you can reach out to so many different audiences while still making it fun. I love sending email videos to catch the eyes of my current client partners. At times, when I am out on the field, I love creating fun TikToks of my adventures while connecting with my communities and showing the audience a glimpse into my world. When finding new ways or new ideas for marketing, I take examples from TV commercials, YouTube videos, social media ads, TikToks or Story videos. Get Tik Toking – You can connect with people in a broader way on TikTok and it gives us control of what we want the world to see. So many businesses have skyrocketed by just posting and going viral. TikTok has a way for you to attract a specific audience with their algorithms and can offer different ways for your videos to get seen. The app itself gives you so many different filters, options for edits, extended video times, etc., to create unique videos. You can

become your own director, newscaster, influencer or celebrity. Post pictures – When it comes to pictures or videos, you can never have enough. The more pictures or videos that are on a site, the better experience visitors will have visually. I love when people submit pictures under the review section through Amazon. At times, I find that the products Amazon sells are too good to be true, so I rely on other people’s reviews and pictures. It provides me with a better buying decision by showing me the real item through the customer’s perspective. Connect with a bracelet – I recently learned you can upload your information, like a business card, onto a bracelet with a chip and have it connect with anyone by just taping it on the back of their phones. Your information then gets saved into their contacts. Stay on budget – If you want to stick to a budget, research products you would like to try, especially promotional swag. There are affordable ways to create things on your own at a fraction of the price of buying a product. I always go to Pinterest, Google images or join a Facebook group if I am looking for affordable ways to create my own marketing material. You can find so many creative ideas that can help you save and create a successful marketing plan. Put yourself in other people’s shoes – If you want to attract the younger generation of customers, do some research on things that they like or find interesting. My son is eight years old and he is very into the movie Five Nights at Freddy’s. I found out Five Night at Freddy’s has similarities to visiting a Chuck E. Cheese and decided to book his birthday party there to create a similar atmosphere. Doing research on what other people like goes a long way toward engagement and connection.

innovative, have fun and complicated. Be yourself, be Marketing doesn’t have to be push yourself. Remember and id to try new things afra be ’t Don . box the side think out eshows included. If successful marketing plan, trad any to key the is rror d-e l-an that tria g, switch it up and try somet of your strategy isn’t workin par cific spe a t tha ice not you better strategy that perfectly continually work towards a can you y, wa t Tha . new g thin there and put it to the test! marketing goals. Now go out and t duc pro nd, bra r you s suit 54

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Last, but not least, an exhibitor Q&A with two of HAA’s Product Service Council Officers.

How can supplier partners best prepare for the 2022 HAA Education Conference and Expo? Make sure you and your team know the message you are trying to convey to your audience before you set up for the show. You have less than a minute to catch the attention of the people walking on the show floor. Make sure your marketing catches their eye and that it allows them to know exactly what you do, right away. Make it stick! Just as important is how you present yourself. You want to express professionalism in what you do. Have you and your team decide on what you will wear that compliments your booth. Look like a team! You can all go back to not liking each other after the show is over. List your top three day-of-show dos and don’ts. Dos • Make sure your booth is welcoming. Introverts and those that are not used to the crowds have anxiety walking into these things. You want to make sure you have the opportunity to talk to as many people as possible. A booth that says “Welcome” goes a long way. • In addition to the business card

exchange, I like to send emails to those interested in my services. It doesn't have to be long, just a one- or two-word subject title and a one-liner on what you two discussed. It is a little more personal than a business card and they can see it when they get back into the office. Not to mention, they get hundreds of cards at the show and may have trouble finding yours. This could also start a relationship after the show. We all know how difficult it is to have a lengthy conversation with anyone who is interested in your company on the show floor. This can help with that. • Send out emails to your customers and potential customers beforehand. Let them know where your booth is located and to come say “hi.” You may have customers that you have not met in person and only through email or phone. This is the perfect opportunity to build on those relationships! Don’ts • Do not be on your phone in the booth. If you need to use your phone, step away from the booth. • Do not leave your booth unattended. It looks bad on the company and it gives off the vibe that your team does not care to be there.

How can supplier partners best prepare for the 2022 HAA Education Con ference and Expo? Define your budget and create a strat egy. You should plan to market yourself befo re the show, have a plan of action for your boot h that creates engagement, have a follow up plan and a method of tracking so you can determine your ROI.

List your top day-of-show dos and don’ts. • Don’t block your booth off with a table and chairs • Do create a space that is inviting, fun or entertaining. You want your booth to attra ct people. • Set up early! Don’t wait until the final hour. • Read the Expo show guidelines/pr ospectus! Trade show guidelines vary from show to show. It’s important to know what you can have in your booth and what you can’t.

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• Do not talk bad about other suppliers at the show. We all have the right to be at the show, competitors or not. There is plenty of business to go around. Be respectful of everyone. What is the best thing supplier partners can do AFTER expo and why? Reach out to all of the attendees that you have sparked a conversation with. Try and set up lunches and/or calls to discuss more about your company, What is the number one thing to keep in mind? Make sure they do not forget you. There is a chance that they may not need your services right away. They need to remember you when the time comes. At my company we call it a “pattern interrupt.” Everyone has a pattern, you want to stand out and interrupt that pattern. Be different from the rest. That is how people will remember you. Keep that in mind before, during and after the Expo. – PSC Secretary Joey Rodriguez, CAS,The Urban Foresters

What is the best thing supplier partners can do AFTER expo and why? FOLLOW UP – Personalize your follo w up messaging for the new contacts you’ ve made and follow up immediately. It’s okay to keep following up – remember you aren’t the only supp lier partner reaching out as well. What is the number one thing to keep in mind? Have fun! Have a plan and enjoy your Expo! – PSC Treasurer Deborah DeRoue n, CAS, OneApp Guarantee

Be you, be your own brand, be YOU-nique! Join us for the HAA Education Conference & Expo! See pages 18-19 for details.

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On the Scene with ACES ACES Luncheon Sponsored by 1 Guardian Construction and 2 Texscape Services Friday, March 18 at Warehouse 72 Modern Bistro + Bar The Apartment Community Executives & Supervisors Luncheon featured “The future of how to find, hire and keep a great service team” with Mark Cukro.

IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM, the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact Emily Hilton at ehilton@haaonline.org. 58

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On the Road with HAA Pasadena Region Meeting/ Fire Marshal Update Tuesday, March 15 at Fordham at Baywood Sponsored by Fidus Construction Services HAA Outreach is back on the road and had our first region meeting since 2020. Thank you to Nixie Gutierrez and her team at The Fordham at Baywood for hosting our event. The Fire Marshal gave an informative update about inspections and answered questions from the area managers.

HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact Assistant Vice PresidentOutreach Lauren Turner at lturner@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact lturner@haaonline.org. www.haaonline.org

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Be A Part of One!

The Houston Apartment Association’s Product Service Council is here to help supplier partners navigate the association. Learn how you can get the most out of your membership.

his month, we interview HAA PSC members Shaun Callaway, CAS, with Earthworks, Tito Estrada, CAS, One Source Realty Advisors, and Liz Levins, CAS, Raza Floors, about the the Ambassador ONE Society.

What is the Ambassador One Society? Shaun Callaway: A great group of supplier volunteers that get together monthly to network, discuss industry updates and information, make charitable contributions and make sure that on site teams are consistently informed on all info regarding HAA. Tito Estrada: The Ambassador ONE Society, at its core, is a friendly, open community of fellow suppliers. We connect and bond to share best practices, warm client introductions, industry news and information. It is one of the first, if not the first, committees most new suppliers join, so it is incumbent upon Ambassadors to extend a very warm welcome to our “rookies” to ensure their success within HAA. Liz Levins: You mean other than the best place a supplier can be on the first Wednesday of the month? Ambassador One Society is a an “Organized Network Exchange” among fellow supplier partners that get together to network for industry leads and knowledge. It is a wonderful place to get to know others outside of your dayto-day professional business and strengthen others by supporting their business as well. Why is it beneficial for supplier partners to join the Ambassadors? Shaun: I have gotten a great amount of new business through collaborating with other suppliers and having them help me get the opportunity to work with new clients that they have already built relationships with. You also get the opportunity to represent HAA and get in front of managers to do property surveys and that gives you the chance to drop off a business card as well as advertise your services. Tito: It’s a “gateway” committee, created for suppliers that serve our HAA owners and managers. New members will immediately recognize that we, existing members, have been exactly where they are now. They can meet and network with other suppliers and we constantly mentor, nurture and engage new members.

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Liz: Being a part of the Ambassadors not only grows your personal business, but helps you gain industry knowledge. Think about calling on a potential client and they are struggling with something not in your wheelhouse, but you have a referral to a supplier partner you met at Ambassadors that can help them. You are a hero! Or that could be you they are calling from a referral from someone else. Plus, you get to meet some amazing people that just might have solutions to “getting in” with that client you find impossible to reach.

Callaway

Do you have a favorite moment as an Ambassador? Shaun: I have really enjoyed being a team captain! Also being on PSC, I have a passion for helping Estrada others and enjoy finding ways that new members can become more involved. Tito: OMG! I was mentored by Ambassador Marcy Holmes. I was so lost, but I was engaged and Levins believed in what HAA and Ambassadors could do to help me grow my business. Through the Ambassadors, my engagement and Marcy, I was rewarded with a lead to a gentleman that I did not know would be our future HAA president. I met John Boriack for lunch and I was neatly dressed with suit vest, double Windsor and handshined shoes (I am a former Marine). I was sure to bring my computer, marketing materials, contracts and expensive ink pens. I was happy to have secured a meeting and that my efforts were coming to fruition. After ordering lunch, my head started spinning as I came to the embarrassing realization that, in my excitement and for all my

What kind of valuable information does an Ambassador exchange? Shaun As an ambassador you get the opportunity to do property surveys. You are able to represent HAA and make on site visits to make sure that managers are receiving all the important info that they need regarding HAA events, ABODE magazine and more. We also verify that we have the most accurate information about each property as well. Tito: As Ambassadors, we establish links with each other. This leads to links with existing and potential clients. Information on ownership and management changes that may affect a community is commonly shared. Industry information is often relayed as well, such as how new legislation may affect our industry. Most important, / See PSC, Page 69 Ambassadors share how we serve our clients through our products and services. Armed with this information we can utilize “word of mouth” to promote and support each other. Liz: Industry events, education opportunities and additional ways of involvement are some of the valuable information exchanged. Once you become a full “ONE” member, you have access to all kinds of property information that can jump start The Product Service Council is a group of active supplier members whose your engine and steer you in the right direction. If you are not objectives are to promote the active involvement and participation of supplier able to get in front of that key members. For more information on the council and how you can make person you have been needing your membership work for you, see online at www.haaonline.org/psc to, do a property survey. or contact Susan Hinkley at shinkley@haaonline.org. This can be a soft approach to gain access to the front line www.haaonline.org/psc on behalf of HAA and then to your business.

SUPPLIER PARTNERS SERVING TO FACILITATE GROWTH AND STRENGTHEN THE INDUSTRY.

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

ALL TOGETHER NOW! The Go-Getters join the Ambassadors for their Spring meeting.

Mark your calendars and join us! Ambassador ONE Society meetings are held on the first Wednesday of each month: May 4 Crawfish Boil Event, June 1, July 6, August 3, September 7, October 5, November 2 The location for most meetings is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055. Photo at right: “ONE of the Month” Crystal Varela, Century A/C, with 196 points.

Ambassador ONE Society members with at least 10 points, ranked by points earned, year to date: Giovanna Gone Giovanna Gone Xochitl Flores Crystal Varela Susan Alvarado Amanda Kelly Marcy Holmes Samantha Hernandez Mallory Hess Diamela Bravo Tracey Leach-Moore Brian Alvarado Tammy Broadway Shaun Callaway Kyle Turney William Plows Stacy Proctor Kimberly Scott Marcus Wheatfall Sucy Zepeda Jason Tillman Daviana Cearley Debra Knight Gilbert Escobedo Angel Lopez Grace Medley Brooke Evans Yvonda Lewis Nilo Quiroz Ted Morgan Teresa Schroit Brenna Parker Kevin Thomas Austin Lawley Brent Lindsey Malik Hemani

Century A/C Supply Century A/C Supply Zumper Century A/C Supply Century A/C Supply Brandt Electrical A/C & Heating Services Designs by Holmes Interior Design Houston Waste Services Century A/C Supply Green City Security Flooring Warehouse Done Deal Consign American Fire Systems, Inc. Earthworks, Inc Camp Construction Services Earthworks, Inc BG Multifamily That Kimberly Triple Seal Insulation Arbor Carpet City Wide Building Services Earthworks, Inc Comm-Fit Behr Paint Company Metropolitan Staffing Solutions Restoration 1 of Central Houston RentPath Steward Trash Valet Service PuroClean Paul Davis Greater Houston Advanced Exercise BG Multifamily Waste Consolidators, Inc Furniture Refinishing Services Impact Floors Graphic Stylus Promotional Products

466 471 442 371 235 127 105 65 60 33 30 27 22 16 15 15 13 12 12 12 12 12 12 11 11 10 10 10 10 10 10 10 10 10 10 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org. 62

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Team photos at left, from top: First place – You Already Know with 269 points for March. Second place – Super Suppliers with 178 points Third place – BeeHAAppy with 167 points

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Go-Getters Spring Happy Hour with the Ambassadors Wednesday, April 6 at Kirby Ice House Sponsored by 1 Cotton Commercial USA and Hire Priority Staffing & Executive Search The Top Recruiter for the first quarter was Randa Dick with Lifestyles Unlimited. Congratualtions, Randa!

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

IGNITE YOUR MEMBERSHIP! Join the Go-Getter club and get fired up about recruiting for HAA!

2022 Chairs:

Join our Quarterly Meetings! Be the top recruiter for each quarter and win

$500 cash! Plus, for each new member you recruit, you’ll earn a chance to win gift cards ranging from $25 to $250!

Richard Wall Westdale Asset Management

Visit www.haaonline.org/gogetters to get all the information you need.

Check the Go-Getters Corner for more information on the upcoming quarterly meeting dates: June 9 August 18 September 29 December 7 at Kirby Ice House Memorial City 1015 Gessner 4 p.m.

Ryan Weis Crestmark Construction Services

Visit www.haaonline.org/gogetters for more information.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org. www.haaonline.org

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Welcome Mat OWNERS Brian Evans Brian Evans 1732 Walden Creek Court Pearland, TX 77581 713-253-1362 Brian Evans - Properties Cityvibeproperties.com Aaron Smith 5503 Yarwell Drive Houston, TX 77096 832-656-0046 Cityvibeproperties.com Properties Cohen Legacy Investments Lance Cohen 1817 W 24th St Houston, TX 77008 713-876-1226 Implicity Management Company Jody Marquez 14855 Blanco Road #309 San Antonio, TX 78216 210-829-9770 Winsome Court Tiffany Square Apartments Investream Properties Al Salous 20614 Behrens Pass Lane Cypress, TX 77433 405-326-0048 Referred by Mo Hashem JLL Connie O’Murray 4200 Westheimer #1400 Houston, TX 77027 713-425-1844 Life EC LLC Won Lee 627 Electra Drive Houston, TX 77079 832-618-8545 511 Dahlia Referred by Randa Dick Make Time LLC Tanysha Borromeo 8251 Alpine Avenue Sacramento, CA 95826 916-621-0766 Westwood Two Apartments

Introducing HAA’s NEW MEMBERS

Neighborly Property Solutions Matthew Mitchell 211 W Montgomery St Willis, TX 77378 713-859-0454 The Grove Apartments at Cleveland Peacock REI Candice Landry Kevin Rice 1302 Waugh Drive #238 Houston, TX 77019 346-270-4030 Referred by Madeline Prejean, CAM, CAPS, IROP

SUPPLIERS A Affordable Services Co Rachel Waguespack 8006 Northbridge Circle Spring, TX 77379 832-534-8836 Roofing Contractors, Insulation Contractors American Wrecker Company Tristen Kress 605 E Tidwell #C2 Houston, TX 77022 281-639-5413 Wrecker Service, Towing Service Bugtime Termite & Pest Control LP Louque Vann 235 FM 1960 Bypass Road E Humble, TX 77338 281-812-8888 Pest Control Services, Termite Treatment Capital Disaster Solutions Peyton Welty 1123 Witte Road #B Houston, TX 77055 713-775-5203 Cleaning Specialists Bio-Hazardous Material, Disaster Recovery/Relief, Fire/Water Damage Restoration, Mold Remediation Referred by Crystal Moya

City Pups Chase Dowling 14061 Teel Road Montgomery, TX 77356 281-825-9943 Amenities, Dog Parks, Pet Services, Pet Waste Removal Comcast Brent Mahler 8590 W Tidwell Road Houston, TX 77040-5568 281-384-3012 Cable Service, Internet Service Provider Firetrol Protection Systems Brandon Moss 400 Garden Oaks Blvd Houston, TX 77018 281-630-9454 Sprinklers - Automatic - Fire Five Stars Painting Ronald Monge 13280 Northwest Fwy #F402 Houston, TX 77040 281-258-4482 General Contractors, Painting Contractors, Cleaners Grace Landscaping German Torres 10669 Blue Heron Lane Houston, TX 77048 281-877-2668 Irrigation Systems & Equipment, Landscape Contractors Insgroup Greg Sanford 5151 San Felipe St 24th Fl Houston, TX 77056 281-971-3184 Insurance, Employee Benefits J and B Carpet Services Ulises Lopez 10616 Hempstead Road #F Houston, TX 77092 832-573-2969 Carpet Installation, Vinyl Flooring

JAK Environmental LLC Adrien Kruger 14119 Sherburn Manor Drive Cypress, TX 77429-8172 832-473-9855 Pressure Washing Equipment & Service, Building Maintenance, Cleaning Systems - Pressure, Parking Area Maintenance & Marking, Parking Garages, Paving Contractors, Roof Cleaning, Sandblasting, Sweeping Service Power, Window Cleaning Referred by Stacy Hunt MDU Datacom Tom Cassille 11111 Katy Fwy #910 Houston, TX 77079 346-355-5528 Internet Service Provider, Television - Wireless Referred by Marilyn Rivero, CAM, CAPS, IROP Modern Pest Control Del Lawson 1110 E Avenue Katy, TX 77493 281-561-0100 Pest Control Services, Termite Treatment, Animal Removal Services, Exterminators Referred by Melissa Friend Orkin Pest Control David Hines 15510 Bammel N Houston Road Houston, TX 77014 512-921-1504 Pest Control Services Qira Inc Tamika Shotwell 49 W 45th St New York, NY 10036 888-497-5499 Payment Services - Electronic Rent, Financial Services QNS Roofing Ramon Gasca 21942 Winsome Rose Cypress, TX 77433 713-548-7733 Roof Cleaning, Roofing Contractors Referred by Cesar Lima

Quality Services Juan C. Sanchez 5356 Prudence Drive Houston, TX 77045 713-434-5499 Painting Contractors, Resurfacing, Make Ready, Drywall Contractors, Concrete Repair, Remodeling & RepairBuilding Contractors Southern Ice Cream Robert Barton 13755 Greenland Drive Stafforoad, TX 77477-5022 408-857-2450 Event Planning, Food Preparation Referred by Kyle Brown, CPM Swift Bunny Wendy Radtke 54 Sandwell Place Spring, TX 77389 225-788-5575 Market Research & Analysis, Resident Retention Services, Surveys - Employee and Consumer Referred by Anita Alberger The Law Office of Ernie Garcia PLLC Ernie Garcia 2626 S Loop W #630 Houston, TX 77054 832-305-7694 Attorneys, Legal Services Virtual Parking Permits Tristen Kress 4660 Beechnut #200 Houston, TX 77096 281-639-5413 Wrecker Service, Towing Service Referred by Debbie Sulzer, CAPS Wilsonart LLC Scott Leonaroad 552 Garden Oaks Drive Houston, TX 77018-5506 713-576-5500 Counter Tops, Kitchen Cabinets

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

ABODE

May 2022

www.haaonline.org

pac pg 67.qxp_Layout 1 4/20/22 1:40 PM Page 1

On the Scene with the HAA PAC HAA PAC Luncheon Wednesday, March 23 at the HAF Dinerstein Reed Prokop Education Center Sponsored by 1 Guardian Construction The HAA PAC interviewed two Republican candidates for Harris County Judge for the March luncheon, Alex del Moral Mealer and Vidal Martinez.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. Committee application forms are available. To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org/haapac or contact govaffairs@haaonline.org. www.haaonline.org

May 2022

ABODE

rcr pg 68.qxp_Layout 1 4/20/22 1:41 PM Page 1

Do you really know your applicant?

Come HAA see us at Boo the the H th durin g AA Ex po! Comprehensive applicant screening tools available today can uncover financial and criminal background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund. RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. The Houston Apartment Association’s Rental Credit Reporting and SafeRent Solutions have partnered to offer numerous searches in one bundled report with immediate and unlimited inquiry access.

a service of

in partnership with

To subscribe or to learn more, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.

psc ambass pg 60, 69.qxp_Layout 1 4/20/22 1:35 PM Page 2

PSC, continued from Page 60 preparation, I had forgotten my wallet! Standing there I was borderline hyperventilating. I patted myself down like a TSA security guard. Frankly, I wished someone would have taken me away for this completely rookie move! As I felt my moment worsening and fading away, John reached into his pocket and laughingly said, “Tito, it’s okay” and payed for lunch. Fast forward to the actual meeting. I made my presentation. He understood what I do and how I do it. I had nothing to lose as I was as vulnerable as I could be, so I pulled out my engagement letter and handed it to John. He looked at me and then looked at the engagement letter. And guess what, John Boriack became my first HAA client and I have represented him ever since! This could not have happened without Marcy and the Ambassador ONE Society. Liz: My favorite moment as an ambassador is every Ambassador meeting. I truly enjoy not only seeing familiar faces but meeting new supplier members that join. To hear all about the new services that are evolving our industry is amazing to me. How does a supplier become an Ambassador? Shaun: To become an ambassador, you need to attend one of the supplier orientation meetings that take place monthly. Then you must attend two meetings after completion. Once you complete these you will graduate to a full Ambassador One member! Tito: There are a few, easy steps. The first step is to attend the Ambassador ONE orientation. The second step is to attend the actual Ambassador ONE meeting and then attend two meetings. The third step is to view the property survey tutorial. Once the tutorial has been viewed, there is a small questionnaire to confirm understanding. The rookie will then become an Ambassador and will receive their lanyard! Pro-Tip: Be sure to engage, take advantage of the mindshare and do not forget your wallet! Liz: First, join the Houston Apartment Association. Ambassador ONE Society is a standing HAA committee and does not require preregistration, however you must attend the New Supplier Orientation Meeting to join the group. But no worries, it’s FREE and held on the first Wednesday of every month at 10 a.m. via zoom. This will open one of the many opportunities you will have to introduce yourself and your company to the group and start developing relationships that will last a lifetime. Should you have any questions just email the Membership Department at members@haaonline.org or visit www.haaonline.org/ambassadors for more helpful information. www.haaonline.org

May 2022

ABODE

prop news pg 70 only alt layout.qxp_Layout 1 4/20/22 1:42 PM Page 1

Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • 8800 Broadway LLC: 8601 Broadway, 382 units at 8601 Broadway; and Glencrest Apartments, 322 units at 8801 Glencrest St. • 8801 Glencrest Management: 8801 Glencrest Apartments, 322 units at 8801 Glencrest St. • A Khan Investment Properties Inc.: Pavilion at The Groves, 318 units at 15951 Woodland Hills Drive in Humble. • Allied Orion Group: Elgin Landing, 12 units at 1525 Elgin St.; North Post Oak Terrace, 25 units at 4443 W 12th St.; Thornton Grove, 29 units at 604 Thornton Road; Westheimer Gardens, 17 units at 5811 Fairdale Lane; and Westside Villas, 19 units at 1702 Wirt Road. • American Realty Investors: Woods of Spring Grove, 144 units at 7901 Amelia Road. • Asden Properties: Woodlake Meadows, 292 units at 8155 Richmond Ave. • Asset Living: Heritage, 121 units at 2660 Marilee Lane; The Edison, 272 units at 11770 Westheimer Road; The Graham Apartments, 446 units at 250 Uvalde Road; and The Paramount at Kingwood, 394 units at 200 Kellington Drive in Kingwood. • Brian Evans: Brian Evans - Properties, one unit at various locations. • CAF Management LLC: Weston at Copperfield, 330 units at 15125 West Road. • Capstone Real Estate Services Inc.: Newport at Clear Lake, 144 units at 15900 Space Center Blvd. • Cityvibeproperties.com: Cityvibeproperties.com - Properties, four units at various locations. • ClearWorth Residential: The Park at Woodmoor, 220 units at 8787 Shenandoah Park Drive in Shenandoah. • Cornerstone Residential: Fieldstone, 138 units at 3201 Red Bluff Road, and Embers, 90 units at 2120 Strawberry Road, both in Pasadena.

• Cushman & Wakefield: Broadstone Vintage Park, 386 units at 14700 Vintage Preserve Pkwy. • Diamond Asset Management: Residence at Deer Park, 216 units at 335 E San Augustine St. in Deer Park. • Disrupt Management: Northbrooke Apartments, 240 units at 17111 Hafer Road. • FDI Management Group LLC: Scott Street Lofts, 98 units at 1320 Scott St. • GoodwellTown Inc.: Pebble Brook Apartment Homes, 376 units at 8801 Gustine Lane; Village at Loch Katrine II Apartments, 216 units at 16545 Loch Katrine Lane; Village at Loch Katrine Apartments I, 60 units at 16545 Loch Katrine Lane; and Cedar Glen Apartments, 211 units at 5840 Glenmont Drive. • Greystar: Cadence Creek at Gosling, 189 units at 21901 Gosling Road in Spring. • Haven Residential - 29th Street Capital: The Highbank, 284 units at 8877 Frankway Drive, and Venue at Museum District, 224 units at 5353 Fannin St. • Hilltop Residential Management: Villas at River Park West, 252 units at 21811 Wildwood Park Drive in Richmond. • Infinity Capital Equity Management LLC: Park Place Arms, 42 units at 8401 Park Place Blvd. • Integrated Property Management: Reserve at Woodland Lakes, 137 units at 340 Watermere Dive in Conroe. • Knightvest Management: Domain Memorial, 313 units at 14800 Memorial Drive. • The Morgan Group: Azure Apartments, 190 units at 1111 Durham Drive, and Caroline Uptown West, 321 units at 7600 Highmeadow Drive. • Oak Leaf Management Co.: Residence at Deer Park, 216 units at 335 E San Augustine St. in Deer Park. • Partin Properties LLC: The Retreat at Barbers Hill, 120 units at 10929 Eagle Drive in Mont Belvieu. • Q10 Property Advisors: The Crossings at St Charles Apartments, 48 units at 5505 Pine St., and The Crossings at Berkley Square, 152 units at 5900 N Braeswood Blvd. • Radiance Living LLC: Parc at Champion Forest, 232 units at15330 Bammel North Houston Road. • Real Property Management Heritage: 9018 Grannis, four units at 9018 Grannis. • Rockstar Capital Management LLC: Aspire at 610, 282 units at 8900 Lakes at 610 Drive. • Rockwell Management Corp.: Parkwest Place Apartments, 52 units at 10161 Westpark Drive. • Sentinel Real Estate Corp.: 3000 Sage Apartments, 324 units at 3000 Sage Road. • Tarantino Properties Inc.: The Briar, 83 units at 2445 Shadow View Lane. • TD Homes: Plumbago Properties, six units at 4747 Allendale Road. • TriArc Living LLC: Legacy at Cypress, 422 units at 11111 Grant Road in Cypress. • United Apartment Group Inc.: Stonebridge at City Park, 240 units at 11800 City Park Central Lane. • Your Way Management Team: Magnolia at Spring, 336 units at 7203 N Grand Pkwy. in Spring.

In the News Skyhouse Downtown, located at 1625 Main St., has relaunched as SoDo on Main. The two building residences, which initially opened in 2016 and are managed by Greystar, have made improvements to enhance the living experience including various property features, the new name, logo and website. SoDo will lead the Business District with a new coined term to reference the “Southern Downtown” location within Downtown Houston. LSR Roofing, Welding and Construction Services are celebrating their 30th Anniversary. Got news? Email us at comm@haaonline.org.

ABODE

April 2022

www.haaonline.org

Law pg 11,12,71.qxp_Layout 1 4/20/22 11:20 AM Page 3

Law, continued from Page 12 proceeding in any court, but the entity may not maintain any action or proceeding arising out of a contract in which an assumed name was used until an original, new or renewed certificate has been filed as required by the Act. In other words, if you use an assumed name in your lease, but have not properly filed an assumed name certificate, you run the risk of delaying the eviction until you properly file the certificate. 8. Using fraudulent names We have faced a number of issues in the apartment industry regarding identity fraud. If you are evicting a resident who has used a false identity, and you are aware of your resident’s real name, it would be beneficial for the notice to vacate and the petition to identify both the real and false name used by the resident. This will give you consistency between your lease, notice to vacate and eviction petition. To avoid confusion, you might consider identifying the person as “(the resident’s real name) also known as (the resident’s fake name).” 9. Be sure to bring your witnesses to court Whether your eviction is remote or in person, be sure you have witnesses ready to present the evidence you need in your case. In a non-payment of rent case, you want to be able to prove that the lease was signed, the notice was delivered and the resident failed to pay rent. In other types of evictions, you would need to prove that the default occurred with credible evidence. If the only people in court are those that do not have personal knowledge of the default, you run the risk of losing the case. 10. If you make a deal, do it in writing Many owners have made payment plans over the past couple of years. If you are relying on a resident’s agreement to make regular payments, the agreement should be in writing. The agreement should also reflect what happens if the resident fails to comply. Once you get to the eviction process, if a resident claims that a payment agreement has been made, it would be beneficial to have that agreement in writing so that there will be no confusion or misunderstanding with respect to the rights and responsibilities of the parties. Evictions have become confusing, complicated and time consuming. By being properly prepared and doing certain things before and during the eviction process, you may be able to avoid unnecessary problems and delays. Welcome to the “new normal” and good luck! www.haaonline.org

May 2022

ABODE

On Site honors pg 72,73.qxp_Layout 1 4/20/22 1:43 PM Page 1

On Site with ABODE

Featuring HAA Honors Property Award Winners

HANOVER BLVD PLACE Best Property Built between 2010-2019, High Rise Property: Hanover BLVD Place Owner/Management: Hanover Company Location: 1770 S Post Oak Lane in Houston Units: 281 Web: https://www.hanoverblvdplace.com/ Photos supplied by Hanover BLVD Place Hanover BLVD Place is in the heart of one of the city’s most sought after neighborhoods, adjacent to BLVD Place, making its luxury boutiques, fine dining and landmark Whole Foods just steps away. Some of the community amenities include: a 32nd floor full-service catering kitchen and Smart TV lounge; an outdoor fountain lounge with firepit, gas grills and dining areas; a 24-Hour concierge and valet services; rooftop glass-ledge pool with panoramic city views; a Technogym featuring TRX, SkillMill treadmills, row machines, barre bar, punching bag and stretching space; media room with HD Projector and cinema-style seating; business and conference center; a designated bike room storage with Fix-It Station including bike service and two repair areas; and an outdoor dog run and pet spa. The property has been active in the Houston Food Drive, collects supplies for back-to-school drives, adopts a family for the holidays and offers pet adoption events throughout the year. Environmentally, Hanover BLVD Place holds a bronze certification, has all LED lighting and various water conservation efforts in place. Congratulations to Hanover BLVD Place!

ABODE

May 2022

www.haaonline.org

On Site honors pg 72,73.qxp_Layout 1 4/20/22 1:43 PM Page 2

Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit two 2021 winners: Hanover BLVD Place and The Mark at CityPlace.

THE MARK AT CITYPLACE

Best Property Built between 2010-2019, Mid Rise Property: The Mark at CityPlace Owner/Management: Martin Fein Interests Location: 1600 Springwoods Plaza Drive in Spring Units: 268 Web: https://www.themarkcityplace.com/ Photos supplied by The Mark at CityPlace Within walking distance to the main plaza, lake system, retail, restaurants and hotel, the Mark at CityPlace has access to the Springwoods Village trail system for walking, running, biking and dog walking. The associates with Martin Fein pride themselves on the customer service provided to residents, through both the office and maintenance staff. The Mark at CityPlace has an ORA score of 92 with an excellent Google rating. The property strives to put cutting-edge amenities in all of their developments and receives compliments on their amenity package, which includes: a resort-style pool with separate lap pool; professional-grade outdoor kitchen and dining areas; Springwoods Village lake system views; an on-site bike storage and bike repair room with a vending machine for parts; an on-site pet spa; a spa/relaxation center with private treatment rooms; strength and cardio center with training studio offering yoga, pilates, spin rooms and weekly fitness classes; a library with a state-of-the-art conference and business center; large social lounge with billiards, multiple flat panel televisions and coffee bar; Wi-Fi throughout all common areas; and coming soon – access to 8,000+ square feet of retail located in the building. The property participates in events with The Woodlands Chamber of Commerce and actively participates in events with CityPlace/Springwoods Village. It offers a bike club for residents to enhance community involvement with the trail system. Monthly social activities including sports, networking, night out, holiday, charity and health and wellness events. The Mark also hosts the Spring Fire Departmet for buildiing training and has a strong relationship with the department. The Mark at CityPlace is silver LEED certified, showing their care for the environment. Congratulations to The Mark at CityPlace! www.haaonline.org

January 2022

ABODE

ad index pg 74.qxp_Ad Index pg 74 4/20/22 1:44 PM Page 1

Index of Advertisers By CATEGORY A/C Supplies

Glass – Plate, Window, Etc.

Swimming Pool Service

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . .55 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .41 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

Answering Service

Insurance

Trash Chute Systems

On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 800-755-4142 . . . . . . . . . . . . . . . . .www.onholdusa.com

Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com

Carpet Installation

Internet Provider

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . . .2 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Dish Fiber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 https://info.dishbusiness.com/texas

Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Electric Contractors

Laundry Equipment & Supplies

Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-686-7268 . . . . . . . . .www.scott-equipment.com

Brandt Electrical A/C & Heating Services . . . . .17 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

WASH Multifamily Laundry Systems . . . . . . . . . .5 281-967-9507 . . . . . . . . . . . . . .www.washlaundry.com

Foundation Repair

Locks & Locksmiths

Church Foundation Repair . . . . . . . . . . . . . . . . . . .35 713-468-8400 . . .www.churchfoundationrepair.com

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .71 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com

Gates & Gate Operating Devices

Maintenance Supplies

Penco Access Control . . . . . . . . . . . . . . . . . . . . . . . .59 281-888-1056 . . . . . . . . .www.pencoaccesscontrol.com

Chadwell Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 888-341-2423 . . .www.chadwellsupply.com/texas Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 713-868-8967 . . . . . .www.johnstonesupply.com/39

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com

Personnel Agency

Contractors Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 832-900-2366 . . . . . . . . . . . . .www.contractorsinc.com

ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 972-432-6667 . . . . . . . . . . . . . . . . . . . . .www.asapdo.com

Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . . . . . . . . . . .www.cottongds.com

Plumbing Contractors

EpicHTX Construction . . . . . . . . . . . . . . . . . . . . . . .53 281-670-5099 . . . . . . . . . . . . . . . . . . . .www.epichtx.com FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 713-690-5330 . . . . . . . . . . . .www.fsiconstruction.com

be you

you be be y

Alexander-Rose Associates Inc. . . . . . . . . . . . . . .71 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com

b u be you yo

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .69 713-955-0990 . . . . . .www.outdoorelementstx.com

Collection Agencies

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Landscape Contractors

Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . .68 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

you be yo be

Texas Southwest Floors . . . . . . . . . . . . . . . . . . . . . .14 800-719-4321 . . . . . . . . . . . . . .www.texasswfloors.com

HAA Products & Services

Advertisers listed in maroon are Featured Suppliers for the Expo Scan to Win Contest. See Page 38 for details.

AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com Best Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 713-697-4400 . . . . . . . . . . . . . . . . .www.bestplumbing.net

Gemstar Construction & Development . . . . . .33 281-821-1195 . . . . . .www.gemstarconstruction.com Guardian Construction . . . . . . . . . . . . . . . . . . . . . . . .1 832-672-4196 . . . . . . . . . . . .www.guardianconst.com MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .70 713-266-9100 RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com Velocity Services Group . . . . . . . . . . . . . . . . . . . . . .57 832-283-9317 . . . . . . . . . . . . . . . . . . .www.vsgstorm.com

Resident Screening Service SafeRent Solutions . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com

Resurfacing Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com

Security Control Equipment/Systems SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com

www.haaonline.org

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_may2022. 74

ABODE

May 2022

www.haaonline.org

Marketline pg 75.qxp_Layout 1 4/20/22 1:45 PM Page 1

MarketLine By BRUCE MCCLENNY, President, ApartmentData.com •

• •

HOUSTON

•

Snapshot 91.5% $1,212/mo. $1.36/sq.ft./mo. 889 sq.ft.

Recently Opened (12 months): 81 communities 21,869 units

– 91.0

1025 –

– 90.0

1000 – – 89.0 975 – – 88.0

Under Construction: 52 communities 13,356 units

Occupancy (%)

Operating Supply: 2,999 communities 709,655 units

Rental Rate (¢/sq.ft./mo.)

Past 12 Months: 13.4% rental rate growth 34,703 units absorbed

1050 –

• • • • • • • • • • • •

•

Occupancy: Price: Rental Rate: Size:

• • • • • • •

Mar 22

Feb 22

Jan 22

Dec 21

Nov 21

Oct 21

Sep 21

Jul 21

Aug 21

Jun 21

May 21

Apr 21

Mar 21

Feb 21

Jan 21

Dec 20

Oct 20

Nov 20

Sep 20

Aug 20

Jul 20

Jun 20

Proposed Construction: 109 communities 32,624 units

May 20

Apr 20

– 87.0

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized % of Market Rank Submarket Absorbed 1 I-69 North 23.5% 2 Downtown 10.0% 3 Memorial/Spring Branch 14.3% 4 Alief 13.2% 5 I-10 East/Woodforest/Channelview 14.8%

Rental Rate Growth % 1.0% 2.7% 0.7% 0.5% 0.4%

Total Units Class w/Concessions All 166,223 A 63,563 B 42,740 C 49,930 D 9,990

% of Total Units 23% 33% 18% 24% 13%

Average Special -1.4% -2.2% -0.7% -1.2% -0.8%

Citywide Effect -5.4% -6.0% -4.1% -5.1% -6.0%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS

Dallas/Ft. Worth

San Antonio

Austin

Occupancy: Price: Rental Rate: Size:

93.4% $1,433/mo. $1.63/sq.ft./mo. 880 sq.ft.

93.1% $1,170/mo. $1.36/sq.ft./mo. 857 sq.ft.

91.8% $1,602/mo. $1.83¢/sq.ft./mo. 874 sq.ft.

Past 12 Months: 18.6% rental rate growth 43,440 units absorbed

Past 12 Months: 15.9% rental rate growth 10,198 units absorbed

Past 12 Months: 21.9% rental rate growth 21,061 units absorbed

Operating Supply: 3,357 communities 806,000 units

Operating Supply: 975 communities 210,677 units

Operating Supply: 1,136 communities 270,860 units

www.haaonline.org

ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com provides real-time access for property specific information, market surveys and historic submarket data for more than 3.5 million apartment units in Texas, Florida, Georgia, Arizona, North Carolina and Tennessee. For more information, contact Bruce McClenny at 800-595-8730. © 2022 ApartmentData.com May 2022

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Back Page

with News from around the COMMUNITY

Helping Spring ISD Students HAA School Supply Drive starts June 1 The HAA Community Relations Committee is holding a School Supply Drive for the Spring Independent School District beginning on June 1. The Spring Independent School District serves over 35,000 prekindergarten through 12thgrade students in a diverse district located 20 miles north of central Houston. The district currently has 38 campuses that include 26 prekindergarten through 5th-grade elementary schools, seven 6ththrough 8th-grade middle schools and five 9th- through 12th-grade high schools. A list of needed supplies is at right. Supplies can be dropped off at the HAA Office, 4810 Westway Park Blvd., Houston, 77041. For more information, contact Susan at shinkley@haaonline.org.

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May 2022

24 count Crayola crayons 10 count Crayola classic washable markers 8 count washable watercolor set Blunt 5” Fiskar scissors Sharp 5” Fiskar scissors Large Elmer’s glue sticks, washable Kleenex tissues (110 count) Package of baby wipes (for art class) 1 Bottle of hand sanitizer 12 x 18 assorted construction paper (50 count) 12 x 18 manila construction paper (50 count) Pink beveled erasers Pack of black Expo dry erase markers (minimum 4 count) Package of baby wipes (1 for art class) 1 Bottle of hand sanitizer 6 Plastic pocket folders with brads (2 red, 2 blue, 1 green, 1 yellow) 12 x 18 assorted construction paper (50 count) 12 x 18 manila construction paper (50 count) 12 x 18 assorted colored construction paper (50 count) Composition books Copy paper (ream of 500 sheets) Washable water bottle (recommended)

Sharpened Dixon Ticonderoga #2 pencils Handheld pencil sharpener Plastic pocket folder with brads Hard cover 3-ring binder (1 inch size) Wide ruled spiral notebooks (1 each – red, blue, green, yellow, 70 count) Wide ruled filler paper (150 sheets) 1 Pair of earbuds or headphones (inexpensive) 1 Washable water bottle (recommended) 10.5 x 5.5 canvas pencil bag or plastic school box Pack of Expo dry erase markers (minimum 4 count; black or colored) 1 Ziploc bags (Gallon sized, 40 count) - girls 1 Ziploc bags (Sandwich sized, 40 count) – boys 1 Ziploc bags (Gallon sized, 30 count) 1 Ziploc bags (Sandwich or quart sized, 25 count) 1 Ziploc Slider freezer bags (Gallon sized, 25 count) 1 Ziploc Slider bags (Sandwich sized, 50 count)

www.haaonline.org

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2022 HAA EDUCATION CONFERENCE & EXPO

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

you be be y

u be you yo

you be yo be

Booth #539/541

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d n a r b n w o r u be yo

May 2022

ABODE • MAY 2022 • VOLUME 45, ISSUE 5

be you

eyou

THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

www.haaonline.org

l u f i t u beyo

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Articles inside

Why is Everyone So Angry?

Three Steps to Accelerate Your Career Success

BeAWinner – Learn more about our Featured Suppliers and how to win big money at this year’s Expo.

It’s The Law – Advice on troubleshooting evictions.

President’s Corner – Are you being true to yourself?

Legislative Update – FCC Broadband