flight centre NZ
team leader conference Issue 1 >> April 08, 2011
LEAD from the front Discipline & One Best Way
Plus
team leader presentations
EXCLUSIVE
Mystery Speaker
beach & boat parties
w el com e ...to our national team leader conference for 2011! We’re back in Fiji – where we always have a sensational conference. This conference promises to be just as impressive. The conference theme is all about leading by example – and helping you find different ways to do just that, along with ensuring you focus on the things that matter and stick to the basics. Leading a Flight Centre business is all about doing a small selection of basic things very well – coupled with you having a great attitude. The content of the conference will give you the tools to embrace these ideas further when you return to your business. The Flight Centre culture is unique and a vital element to our success. We look forward to you immersing yourself in the activities that will cement your place in our company. Participate, learn, make new friends and have a fantastic time! Your National swot Team
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Issue 1 : April 08-09, 2011
C on t en ts
Rock Their World & Lead By Example
April 08-09, 2011
s p e c i a l in v i tat i o n s
Cover of Rolling Stone
It’s time to rock out on Denarau Beach. Get your rock star chic on & party like it’s 1999. No throwing the TV out the window! p9 plus:
The Boat that Rocked Party. p16
principles Company Vision, Purpose & Philosophies An overview of our company culture................... p5-6
Leading by Example Our plan for your success........................................... p7
The Role of the Business Team Leader Your role, defined & improved................................... p8
action plans Communication & Directorships.............. p10 Sales, Service & Customer Experience... p11 Creating & Maintaining Vision, Goals & Plans....................................................... p12 Branding, Marketing & LSM..................... p13 People Performance: Getting the Best from your People................................................... p14 Leadership: The art of getting someone else to do something you want done because they want to do it.................................................. p15
useful information Conference agenda....................................................... p3 Venue map..................................................................... p4
sponsors Sponsor features.................................................... p17-26 Issue 1 : April 08-09, 2011
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conference agenda Friday 8th April 07:00 – 08:15
Breakfast ~ Sponsored by Intrepid
08:30 – 09:00
Opening (Mike Friend)
09:00 – 09:45
State of 3 Nations (Simon McKearney, Jo Rendall, Maree Hansen)
10:00 – 11:30
Session One - Breakout
11:30 – 11:45
Morning Tea ~ Sponsored by Qantas
11:45 – 13:15
Session Two – Breakout
13:15 – 14:00
Lunch ~ Sponsored by GAP Adventures
14:00 – 17:00
Amazing Leaders Race (on the beach) ~ Sponsored by P&O Cruises
18:30 – Late
Beach Party: Cover of the Rolling Stone ~ Sponsored by Air New Zealand
Saturday 9th April 07:00 – 08:45
Breakfast ~ Sponsored by Topdeck
09:00 – 10:30
Session Three – Breakout
10:30 – 10:45
Morning Tea ~ Sponsored by Travelsure
10:45 – 12:15
Session Four – Breakout
12:15 – 13:00
Lunch ~ Sponsored by Pacific Blue
13:00 – 14:00
Lead By Example (Team Leaders)
14:00 – 14:45
Travelsure – Leading the Way
14:45 – 15:30
Denarau Idol
15:30 – 15:45
Afternoon Tea ~ Sponsored by Cathay Pacific
15:45 – 16:30
Our Special Guest
16:30 – 17:00
Close (Sue Matson)
17:00 – 17:15
The Final Word & Looking Forward (Mike Friend)
19:00 – Late
Boat Party: The Boat That Rocked ~ Sponsored by Travel Corporation
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Issue 1 : April 08-09, 2011
venue map ground floor
Terrace
To Pool & Beach
To Walu Rooms
Boardroom
Up To Lobby
Ba
Walu Room 1
r
Walu Room 2
Breakfast & Lunch Restaurant
Offices
first floor
To Ground Floor
Lobby
Issue 1 : April 08-09, 2011
Ballroom 1
Ballroom 4
Ballroom 2
Ballroom 5
Mountain View
Ocean View
Ballroom 3
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principles
Company vision, Purpose & Philosophies For our company to survive, grow and prosper for the next 100 years and beyond, we must clearly define and live by our vision, purpose and philosophies. We must protect and further develop our company culture and philosophies. Our culture must be robust & independent, with the ability to outlive our current and future leaders.
Our Vision “To be the world’s most exciting travel company, delivering an amazing experience to our people, customers & partners.”
Our Purpose “To open up the world for those who want to see.” For our people this means our purpose is to open up their world by helping them develop professionally and personally.
For our customers this means opening up their world through the exciting medium of wellorganised, targeted and great value travel experiences.
Our Philosophies 1/ OUR PEOPLE
Our company is our people. We care for our colleagues’ health & wellbeing, their 5 Rock Their World
For our shareholders it is giving them a magnificent return on their investment.
personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community. Issue 1 : April 08-09, 2011
2/ OUR CUSTOMER
We recognise that our customers always have a choice. Therefore a superior customer service experience, provided with honesty, integrity and a great attitude, is key to our company’s success, as is the travel experience we provide.
3/ PROFIT
A fair margin resulting in a business profit is the key measure of whether we are providing our customers with a product and service they value.
4/ OWNERSHIP
We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS (franchises) and Employee Share Schemes. It is important that business leaders and business team members see the business they run as their business.
5/ INCENTIVES
Incentives are based on measurable & reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. If the right outcomes are rewarded, our company and our people will prosper.
6/ BRIGHTNESS OF FUTURE
We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future & a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.
7/ OUR STANDARD SYSTEMS – ONE BEST WAY
In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.
8/ FAMILY, VILLAGE, TRIBE
Our structure is simple, lean, flat and transparent, with accessible leaders. There is a maximum of 4 & sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure. 1/ Teams (the family) (minimum 3, maximum 7 members); Villages (minimum 3, maximum 7 teams)
2/ Areas (tribe) (minimum 10, maximum
20 teams)
3/ Nations (minimum 8, maximum 15 areas) 4/ Regions/States/Countries (minimum 4,
maximum 8 nations)
5/ Global Executive Team/Board.
9/ TAKING RESPONSIBILITY
We take full responsibility for our own success or failure. We do not externalise. We accept that we have total ownership & responsibility, but not always control. As a company we recognise & celebrate our individual & collective successes.
10/ EGALITARIANISM AND UNITY
In our company, we believe that each individual should have equal privileges and rights. In Leisure and Corporate, in Australia and overseas, and in organically grown and acquired businesses, there should be no ‘them and us’. Rock Their World 6
leadership
Leading by Example Articulate your vision:
Create, share and demonstrate your teams’ vision. Once your team understand your picture of success, they can live it & work toward it. Continually help them understand their roles in your business’ success. Be direct & confident that you have a clear vision of your business goals.
Always take responsibility:
The quickest and best way for a leader to lose credibility is to play the blame game. If you blow it – admit it. Ensure you focus on the things within your control & your team will follow your lead.
Create an inspirational culture:
If you want your people to be inspired & motivated you must adopt an inspirational attitude. Plan before meetings and one-on-ones – infuse your language and manner with passion and purpose. Let your people see you’re excited about your business and its future.
Lead with honesty:
Create & promote a team and environment of truthfulness. Anything less than honest communication should not be tolerated.
Don’t be afraid to praise:
Honest and timely recognition for a contribution (in any way) by a member of your team is essential. Everyone needs a pat on the back now and then. The more you recognize great efforts, great results – the more you’ll notice a motivated team who continue to do good work & recognize each others’ performance and value. 7 Rock Their World
Create a strong circle of support:
The most successful leaders surround themselves with capable & trustworthy supporters who can help them succeed. Surround yourself with only positive people who will help you grow & develop. Do you have a mentor? Take responsibility for building a great relationship with your leader. Listen & learn from these people.
Be inclusive:
Great results come from a full team effort. Talk as a team, resolve issues as a team and celebrate as a team. Find ways to help your team feel closely connected to the goals & achievements of the business resulting from their actions.
Share the rewards:
There is truth in “what gets rewarded gets done”. Use the incentive structures around you to ensure your team feel rewarded for their individual & team successes. Rewarding (& reminding your team of the rewards offered and given) reinforces your appreciation for their hard work and commitment. It will also help your team embrace each other to make things happen.
Perform as you expect your team to perform:
Demonstrate, through your actions, our basic systems. Expect good results from yourself & strive to improve your sales ability & results. Only by doing this can you expect and insist on this from any member of your team. Show integrity – inspiring your team is important but they must believe in you as well. Issue 1 : April 08-09, 2011
leadership
The Role of the Business Team Leader By Skroo Turner
Lead by Example
do business, the LSM is effective, email enquiries are answered promptly and properly by phone not email, the business is properly staffed, the look and feel of the business is right, the right products are stocked, their team knows their products & have good sales skills.
Total Information Sharing
Personal & Professional Development of Team Members
The Team Leader leads their business by example. Being on time, adhering to the business and sales systems, taking full responsibility for their directorships, customer service & most of all leading with a positive attitude. The Team Leader shares information with their team – in fact asks the team for input before some business decisions are made. Shares information not tells information. (The business team is not a democracy but – not votes – TL are paid to lead.)
Discipline
The Team Leader ensures that what is meant to happen in the business does happen – eg, the way customers are treated, the way administration is done, the way files are kept, the way the business/shop looks. How the communication systems (dayplanners, weekly business meetings, monthly results updates, monthly one on ones) are done. (No person likes working in an undisciplined environment.)
Business Sense
The Team Leader makes sure they make good business decisions – eg the business is open when customers want to Issue 1 : April 08-09, 2011
The Team Leader helps in the personal and professional development of each of their Team Members. They make sure they get the right training (product and sales), they have a BOF within the team, they learn new skills through their directorships, they have a career path they are encouraged in.
One Best Way
The Team Leader ensures that the business systems & administration is actually disciplined in the One Best Way. They know what constitutes one best way and they ensure everyone does it that way. LEFT: Ke$ha could do with some discipline! Rock Their World 8
beach part y:
on the cover of the
YOUR
friday 8th april
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FACE HERE
6.30pm til late
Issue 1 : April 08-09, 2011
action plan
Communication & Directorships 7 Cs of communication = a TL’s road to success • Clear • Concise
• Concrete • Correct • Coherent
• Complete • Courteous
1/ How will you spend more time on your business as opposed to in it?
2/ Communication: What changes will you make and how will you lead by example?
3/ Directorships: What will you implement?
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action plan
Sales, Service & Customer Experience “Setting an example is not the main means of influencing others; it is the only means.” Albert Einstein Someone’s always watching our performance, especially when it comes to balancing our own transfers & our responsibilities as a team leader, wowing our customers, securing the sale & earning well. Sometimes it can feel like Everest – but what’s most important?
One of the best ways to teach someone the right way is to show them the right way… Take the opportunity now to reflect on your own skills and implement a plan to develop your sales and service.
1/
2/
3/
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Issue 1 : April 08-09, 2011
action plan
Creating & Maintaining Vision, Goals & Plans Find something REAL that your business can improve on which will SMASH your results. Do IT as a TEAM & LIVE your VISION – this will lead to a PLAN which will ENSURE a SUCCESSFUL Business!
1/ What are a couple of tips which will ensure you get your teams buy-in of your store vision?
2/ What are three crucial elements to a successful business plan?
3/ How will you lead by example and make sure your vision & business plan is reviewed & kept updated?
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action plan
Branding, Marketing & LSM BRANDING: As a Team Leader for Flight Centre, you work for a company that has the strongest & most recognisable brand in the market. Is your store loyal to the ‘Flight Centre’ brand? Are your client’s expectations of booking with Flight Centre, being fulfilled? What changes will you make in your business to ensure you are making the most of our Unbeatable Flight Centre Brand?
MARKETING: We are giving you the power! My Portfolio will allow you to drive your business forward by ensuring you are marketing the right product, to the right clients. How will you & your team maximise this great new tool & use it to the best advantage?
LSM: Local store Marketing is all about capturing more market share, in your local community. Some of the best LSM ideas can cost the least, but how do you identify the most effective LSM for your store? If you are holding an event, or evening for your clients, avoid the pitfalls with our tips and get the highest return on your investment! What are your top 3 LSM strategies?
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Issue 1 : April 08-09, 2011
action plan
People Performance: Getting the Best from your People Are you getting the best from your people in all aspects of your business – figures, attitude & teamwork? If not why not? It’s really not rocket science but there are certain things you need to do really well – it’s all up to you!
WHO?
Attitude
Team Player
Figures
You:
Team:
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action plan ~ infinity team leaders
Leadership: The art of getting someone else to do something you want done because they want to do it. Seven Sales Steps Session: 1/
2/
Celebrate the success of others. Bring people up – not down!
Preferred Sales “What do you know, What do you need to know”: 1/
2/
Accept the challenges so that you may feel the exhilaration of victory. People ask the difference between a leader and a boss: The leader leads & the boss drives. Leaders instil in their people a hope for success & a belief in themselves. Positive leaders empower people to accomplish their goals. People buy into the leader before they buy into the vision. 15 Rock Their World
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l th Apri y9 a d r Satu
7pm
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te ti l l a
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air new zealand
Being there is Everything Air New Zealand is the national flag carrier of our country, offering both domestic and international services to and from key travel hubs around New Zealand. Air New Zealand’s services reflect the inspiring uniqueness of the country through its cuisine, its interiors, its entertainment & its staff.
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ecognised as one of the world’s leading airlines, Air New Zealand was named 2010 Airline of the Year in the prestigious Air Transport World magazine awards, Best Airline at the 2010 Which? Magazine Awards in the UK, as well as winning two Skytrax 17 Rock Their World
Awards for the Best Airline Australia/Pacific and the Staff Service Excellence Award for the Australia/ Pacific region. Air New Zealand is proud to be a partner of Flight Centre in New Zealand and around the world. Like Flight Centre, we aim to be the best at
what we do; at Air New Zealand we say ‘World Class in everything we do’. Recent Air New Zealand innovations have included the revolutionary new economy Skycouch as part of a new long haul experience from April, the end of the check-in queue for domestic passengers Issue 1 : April 08-09, 2011
air new zealand
“Like Flight Centre, we aim to be the best in everything we do; at Air New Zealand we say ‘World Class in everything we do’.” thanks to a raft of new technologies, the world’s first in-flight International Airline Concierge service & following the introduction of a $50 million investment in seatback on-demand in-flight entertainment on A320 & 767 aircraft we have introduced Seat to Suit on the Tasman allowing your customers to choose
one of four ways to fly. Our industry is facing big challenges at the moment; but new opportunities come with challenging times. Our partnership becomes even more important, with each other’s support we will continue delivering uniquely Kiwi journeys to more than 12 million passengers who fly to, from
and within New Zealand each year on one of our 4000 flights scheduled each week. Air New Zealand aims to become the world’s most environmentally sustainable airline and has a wide range of green initiatives in place to reduce and offset aircraft emissions.
LEFT: The new Economy SkycouchTM – the perfect solution for those who need a bit extra room. below: New Premium Economy SpaceseatTM
– design to create more personal space that you can share with your travelling companion or keep to yourself.
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pacific blue
The Airline that’s Big on Service, Low on Price Pacific Blue has consistently delivered on its promise to keep the air fair, making international travel more affordable for more kiwis.
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acific blue & Polynesian Blue offer a winning combination of low fares and great service with over 350 flights a week from Auckland, Wellington, Hamilton, Christchurch & Dunedin and overseas to dream holiday destinations in Australia, throughout the South Pacific, and further afield to Bali. Along with Australian domestic airline Virgin Blue we operate a fleet of over 70 Boeing 737 and Embraer E-Jet aircraft flying to 27 Australian and nine international destinations including Samoa, Tonga, Vanuatu, Papua New Guinea, Bali, Solomon Islands & the Cook Islands. Virgin Blue Group’s newest airline, V Australia, offers flights between Australia & the USA. 19 Rock Their World
TOP: Pacific Blue Boeing 737. ABOVE: Pacific Blue Flight & Cabin Crew
in the new uniform.
Step aboard one of our modern aircraft and you’ll enjoy comfortable leather seats, international class legroom, and a range of entertainment options including music channels and digEplayers to hire. Pacific Blue also offers
New Zealand’s only freeto-join airline rewards program, Velocity, that lets you earn and redeem Points on every domestic and international seat.
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Gap Adventures
Welcome to Our World of Adventure Travel! Twenty years ago, we set out to change people people’s lives. Since then we’ve grown into one of the largest adventure travel companies in the world, but one thing has remained the same – we still love changing people’s lives.
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t gap Adventures we offer the widest selection of affordable small group tours, safaris and expeditions to more than 100 countries. Every one of our trips represents an opportunity to experience something unique and memorable – that’s why we’re constantly seeking new ways to bring our travellers face to face with the world’s most fascinating cultures, landscapes and natural wildlife in a genuine and sustainable way. Our small group adventures are all about active cultural exploration: getting away from the tourist crowds, Issue 1 : April 08-09, 2011
ABOVE: A young Peruvian girl.
embracing the unexpected & creating opportunities for unique experiences. What makes Gap Adventures different? • Lifetime deposits • 24/7 reservations team • No single supplements • My Own Room option • Guaranteed departures – we took 184 of our bestselling adventures and guaranteed every departure • 99% customer satisfaction • Planeterra – our not-for-
profit organization, which connects local projects with travelers & ensures our trips support local economies • Small international groups (average 10 travellers). We are the Great Adventure People – welcome to our world of adventure travel!
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cathay pacific We remember the little things that will have passengers smiling long after the end of their journeys.
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athay pacific has been among the world’s elite airlines for several decades, are famous for their service straight from the heart, and fiercely proud of their reputation for uncompromising excellence. People make all the difference in your travel experience. Based in Hong Kong, the
ABOVE: Leave your cares behind in the cosy surroundings of
Cathay Pacific’s Business Class seat, offering exceptional comfort & enhanced privacy, with the ability to lie flat at the touch of a button.
very heart of Asia, and with over 100 widebody aircraft, Cathay Pacific Airways offer a non-stop service from Auckland to Hong Kong & from there on to over 120 destinations worldwide*.
Along with sister airline Dragonair, we can offer the most comprehensive list of services from New Zealand to China.
Qantas Recognised as Australia’s national airline, Qantas is renowned for its safety, culture & service standards.
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antas brings a unique mix of leading edge aircraft, product & service, together with the wisdom of 90 years experience, including a warm & caring approach to customers and of course a commitment to showcasing the very best of food, wine and design, that 21 Rock Their World
below: Qantas 737-800 Economy seating
have won numerous awards. Qantas operates more than 200 flights per week between New Zealand and Australia and daily non-stop flights between Auckland and Los Angeles. We now have the brand new 737-800 aircraft on
the Trans Tasman offering complimentary full service, including meals, fine wines & individual in-seat entertainment. When you book your customers in Premium Economy on the A380 longhaul, your travellers will experience business class on the Trans Tasman leg. The Qantas global network spans 182 destinations in 44 countries (including our code share partners). Within Australia the Qantas Group operates over 5,300 flights a week serving 59 destinations.
Issue 1 : April 08-09, 2011
Intrepid travel Since 1989 Intrepid Travel has been delivering amazing real life experiences to your clients.
A
s nice as it would be, few of us or our clients get to travel as much as we’d like to. So when we do manage to break away and hit the road, it’s important to make the most of the journey & have what Intrepid like to call incredible ‘real life experiences’. The one thing all Intrepid trips have in
ABOVE: When the sun hits the
horizon there is nothing like celebrating with new friends!
common – without exception – is fantastic value for money, what you’ll get from your Intrepid trip is much more than just a great priced adventure. The local knowledge of the leaders that guide you is invaluable.
You’ll eat in restaurants not found in any guide book, stay in special accommodation that really captures the spirit of the destination & you’ll join the locals to travel on their buses, shop in their markets & visit them in their homes. The real value of travelling with Intrepid is that you’ll take home many, many unforgettable experiences you can only find with local knowledge. Remember there is way more to this life, than the world you live in!
topdeck Free time, more meals, less hassles, no tipping = Trip of a life time! Share the experience – Topdeck Style!
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opdeck has one passion – giving 18 to 30 somethings the travel experience of a lifetime. And as we’ve been doing this since 1973 we know plenty about how to do it! Extended trips & festivals in Europe, ski and sailing holidays, adventures in Egypt, Morocco, Jordan, Israel and NOW Australia
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ABOVE: Soaking up the
Spanish sun.
& New Zealand – the choice of great holidays is huge! And, with all transport, accommodation and many meals taken care of, there’s no hassle or stress.
Why Topdeck? • Travel with like minded people all aged 18 to 39 • Trips not tours – an essential part of our culture • Centrally located accommodation • More 2 night stops for added free time • Passionate staff • Guaranteed departures • Great commission and incentives for you! Topdeck, Share the Experience!
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Trafalgar Book Trafalgar – make great money, enjoy your own discounted tour & maybe a place on our Top Sellers trip to Europe.
T
rafalgar is the world’s favourite provider of great value holidays to worldwide destinations. With unrivalled travel expertise since 1947 and the best Tour Directors in the industry, with a Trafalgar tour your clients will enjoy the perfect holiday & you benefit from
great commission levels. Our new At Leisure programme combines the best of our guided holidays with the freedom and flexibility of an independent trip. Stay longer (2-3 nights on average) and travel at a more relaxed pace, while benefiting from the insider
ABOVE: Trafalgar appeals to a
wide range of people including singles, couples and families.
knowledge of Trafalgar Make great easy money with one easy phone call or online booking!
Contiki Contiki. Legendary for a Reason.
below LEFT: Pantheon, Rome. BELOW right: Paris View.
T
he team at Contiki love travel and by bringing like-minded people together from all around the globe we will make your clients’ excursion a life changing adventure. A trip where they will discover aweinspiring places and make life-long friends. Contiki always delivers exceptional value for money. Whether your client is a seasoned explorer or a first timer, with a group or
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going solo (about half our travellers are) one thing’s for certain – our know-how means they will experience more with less hassle. Contiki includes heaps of extras, from amazing accommodation & authentic local food, to sights,
fantastic optional activities & great tour guides. Contiki, exclusively for 18-35’s and legendary for a reason.
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Insight Vacations Travel with Insight Vacations and discover the art of touring in style.
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Nsight vacations escorted tours provide the finest, hassle free way to travel in Europe and the USA. With Insight, passengers will be looked after every step of the way and the combinations of Premium Highlights, Personal Insights and an experienced Tour Director ensure passengers receive value and get the most out of every aspect of
their itinerary.
ABOVE: Sphinx, Egypt. below: Tower Bridge, London.
Insight guests enjoy more intimate groups, limited to just 40 passengers, & the assurance of staying in top quality hotels that are centrally or scenically located. Insight guests travel in style on Insight’s luxury reconfigured coaches with ‘business class’ style legroom for added comfort ensuring the journey is just as enjoyable as the destination.
aat Kings Now, that’s how to see Australia and New Zealand.
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oR 85 years, AAT Kings been helping travellers from all over the world explore Australia and New Zealand. Passengers from around the world join others and our tours are packed with inclusions offering more extras for less. It’s hassle free! We’ve taken care of everything. There’s no detailed planning required, no getting lost
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ABOVE: Watarrka National Park
in Australia’s Northern Territory, where Kings Canyon is just one of many awe-inspiring sights to behold.
Our experienced crew and local guides go the extra mile to bring tours to life, going where no guide book can. They’re as passionate as they’re experienced sharing their insider knowledge and entertaining insights. From camping to hotels, small group 4WD tours to larger, luxury coaches – we offer ‘Guaranteed Departures’ on our most popular tours.
and no wasting time so clients can get on with having a great time. Rock Their World 24
COMPLETE CRUISE SOLUTION 1000’s of itineraries, 47 cruise ships, 5 leading brands – we have it covered.
below LEFT: Pacific Pearl. BELOW right: Sapphire Princess.
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ur name says it all: we are the complete cruise solution – offering Flight Centre consultants a one stop shop for all their cruise requirements. The cruise lines we own will continue to be marketed to the consumer under their own brands. However, we have integrated all of our trade marketing initiatives so you, our travel
partner, have one single point of contact in New Zealand – Complete Cruise Solution: P&O Cruises, Princess Cruises, Cunard, Costa and P&O Cruises World Cruising. Our experienced sales team can assist you to make that sale quickly and easily, so that you have a happy
client with the right cruise for their needs and budget. For your one stop shop contact us on 0800 543 178 and select option for cruise line required.
TravelSure Travelsure insurance – Travel insurance you can trust!
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ur ompany’s fundamental ethos is to never leave anyone behind no matter what the situation or coverage approved. Travelsure has an inhouse emergency assistance team which means decisions are made faster and real support provided. Every policy you issue for your clients is protecting them & their family from possible life changing events.
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LEFT TOP & CENTER: Mountain
Biking and White Water Rafting – Travelsure automatically covers these adventure activities. LEFT BOTTOM: Don’t let your clients take the plunge without Travelsure insurance (Bungy Jumping is also covered).
Never leave your customer stranded. Talk to them about Travelsure Insurance, because it is the travel insurance you can trust. Don’t risk it – take Travel Insurance!
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travelport (Galileo)
Your Recipe for Success! Ingredients: One of the world’s leading travel services companies; Tailored products; 40 year’s travel experience; Reliability and fast response times; Long term partners; Global backing of Travelport’s 5,500 experts; Award winning technology.
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ethod: TAKE Travelport, one of the largest travel service companies globally, spanning 160+ countries & mix its tailored products to meet the unique needs of your workflow. Take as much as you can of Travelport’s ideas, strategies and strengths gained from over 40 years’ experience in the industry & incorporate them into your business to keep ahead in a constantly evolving travel industry. Blend the reliability of our data centers handling 30 billion messages per month, averaging 30,000 per second, delivering 99.9% core system uptime to give you peace of mind that you are with a company at the forefront of technology. Issue 1 : April 08-09, 2011
ABOVE: Travelport – gives you peace of mind with 40 years’ travel
experience.
Add in the knowledge that over 85% of our agency customers have been with us for more than 10 years. Then check out the facts: • More than 60,000 agencies use our products & services. • Our average system response time is faster than the blink of an eye. • 17+ million cars are booked each year through Travelport. Parked in a single row, the line of vehicles would stretch around the world twice. • More than 295 million air segments are booked annually in Travelport. In one day, this is enough segments to completely fill 1,539 Airbus A380 aircraft.
• Travelport’s global data centre has a massive storage capacity of 2 petabytes. If the data were printed on an office printer, the stack of paper would circle the globe 1.3 times. And finally, sprinkle the global resource Travelport has of 5,500 travel experts and its numerous awards including Best GDS Asia Pacific. Mix with ASK Travelport, with it Tips and FAQs – available 24/7. And there you have your recipe for success. See you in Paris!
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notes
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notes
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notes
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notes
This booklet belongs to:
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quot e s “The pain of discipline
is better than the pain of regret.” Kim Grafton – Area Leader, Elevation
“Remember what the leader before you did well & continue to do it – remember what they did badly & change it.” Angie Dudley – Operations Leader, Magnetic Corporate
“What effort you put into your team
will be what you get out.” Jo Rendall – Business Leader, Infinity & Ticket Centre
“It’s simple – philosophy numbers 9 + 10. You can’t expect your people to do what you don’t, whether it’s a daily job or achieving your targets.” Maree Hansen – Retail Nation Leader
“The Brave may not live forever,
but the Cautious do not live at all.” Simon McKearney – Corporate Nation Leader
“I honestly believe that our business is so simple that most of us miss it. We get so tied up looking for the next silver bullet that we forget the only thing that customers want is for us to: look at me • greet me • talk to me • thank me.” Mike Friend – EGM