White Oak celebrates 25 years

25 White Oak marks years of in-home care

Leading home care services provider White Oak, recently commemorated 25 years of ‘bringing our family to yours’ in May this year.

It was a significant milestone for the family-run business, who are renowned for providing high quality services for people needing assistance in their own homes, across the Perth metropolitan area. Since their inception in 1997, White Oak steadily gained a reputation for caring for their clients just like an extended member of the family. And for many of their trusted clients, that is exactly what White Oak’s staff have become. A caring and compassionate element to the collection of alreadyimportant people in their lives. White Oak’s General Manager, Treasa Lonergan, has a personal connection to the company. White Oak was formed 25 years ago when Treasa’s mum Mary – a former nurse, saw the need for high quality care services that enabled people to live well and independently in their own homes and local communities. Mary recognised that many people were still in fact able to remain living in their own homes if only they were given the right level of care and support needed. Mary also understood that people often felt confused and overwhelmed by all of the options available, and she could offer a service that made it simple and easy to understand. General Manager, Treasa Lonergan, said it is humbling to reflect on just how far White Oak has come over the past 25 years. “I feel fortunate to lead such a wonderful team of caring and compassionate individuals that are ready to lend a helping hand. In the last 25 years I have witnessed incredible growth and change,” Treasa said. “I am so proud to say that amongst the numerous challenges we’ve faced over the past 25 years including the COVID-19 pandemic, we have remained steadfast in delivering the best of care, whilst continuing to adapt and evolve to meet the needs of our clients.

“We work with our clients in a way that suits their individual needs. We don’t follow a ‘one size fits all’ approach - we listen and assess our clients based on each person’s individual

situation. Then we use our experience to create a service that offers the best value for money,” Treasa added. White Oak’s services are wide-ranging and designed to work for their clients. Some of the services offered include house cleaning, gardening, minor home maintenance, grocery shopping, meal preparation, showering, personal care, transport to appointments, assistance using technology, clinical care and occupational therapy. By making life easier for those who need assistance in their own homes, White Oak’s clients find that their quality of life need not diminish as they grow older and wish to remain independent. “I’m aware that White Oak’s reputation for exceptional care was built on the quality of our staff, so we have always made sure that our staff are selected carefully to ensure they are able to deliver the best possible care to our clients”, Treasa said. White Oak offers a complimentary advice line to help clients navigate the often complex world of Aged Care. As part of their ethos, the company aims to provide clear information what packages may be available and how they can be tailored to get the maximum benefit for each person’s individual needs. In 2016, White Oak became part of the Hall & Prior Health & Aged Care Group. This complementary offering of services enabled Hall & Prior the ability to offer people a greater continuum of service, with unified access to residential aged care should individual needs changed. “The support from Hall & Prior’s Chief Executive Office, Graham Prior, really allowed White Oak to flourish in our expansion across the Perth metropolitan area. The last 6 years saw a further opening of hubs in Butler, Scarborough, Claremont and Midland which complements our philosophy of our team working and living in the local communities in which we operate” Treasa said. Today, White Oak provides home care services to over 1,300 people each month and continues to welcome new clients every day. In addition to governmentfunded home care packages, White Oak also offers private home care services. Beyond their aged care service offerings, White Oak is also an approved provider for the Veteran’s Home Care Program as well as the National Disability Insurance Scheme (NDIS). “By continuing to offer a helping hand like part of the family, White Oak’s team have a compassionate heart and they make an incredible difference to people’s lives and their loved ones. Helping people to remain living well in their own homes is nothing short of rewarding. We will always remain committed to improving the quality of lives of our clients in any way we can,” Treasa said. White Oak looks forward to another 25 years of success, to be achieved through their ongoing commitment to compassionate and dedicated care.

AN ESSENTIAL HOME SERVICE White Oak has been offering compassionate at-home care since 1997.