Kitchens and Bathrooms News April 2023

OPTIDEK INTERVIEW

Co-owner Anthony Barker on how exclusive surfaces open up design and sales opportunities

THREE RIVER KITCHENS

Why community is important to this new Essex-based retailer

MARFLOW

Brassware manufacturer

Marflow outlines its plans and what they mean for showrooms

5First word Editor’s comment

6News

Round-up of industry headlines

13People Promotions and appointments

13Inbox Reader feedback

KITCHENS

12Wine storage

14

We find out how to create a home bar set-up for a more modest kitchen budget

14Just out

Latest kitchen products

20

BATHROOMS

17Bathroom furniture

Colour and texture is playing an ever greater role in bathroom furniture choice, enabling designers and consumers to be playful with their projects

20Just out

Latest bathroom products

NECESSITIES

22Cladding

Surfacing for kitchen and bathrooms designs can inspire creative thinking and is cost-effective too

BUSINESS

24Interview

Co-owner and sales director of wall coverings specialist Optidek, Anthony Barker explains how evolving its business with exclusive partnerships – such as Florim –is developing sales opportunities

26Retailer focus

Created around an ethos of being design-led, ethical and local, Three River Kitchens has settled into serving its community of Chelmsford after just six months of opening.

28Company profile

UK-based brassware manufacturer Marflow outlines its latest developments, plans for the future and what these will mean for bathroom retailers

30Company matters

SME advice covering marketing, financial and management issues, as well as personal development

31Apprenticeships

In the first of our new apprenticeship column, we focus on the experiences of two young people who have entered the industry, what they have found and what they hope to achieve

33Last word

Marketing communications and customer service manager Europe, for InSinkErator, Anne Kaarlela says sustainability will have a greater influence on the kitchen industry in 2023

Why KBB needs community

As the KBB industry begins to move on from the pandemic, to face the brave new world, the need for community has never been greater. It’s been evident in the two most recent bathroom trade events, although at opposite ends of the spectrum. Whether it’s a meet of the global industry at ISH or regional business at Bathnet –the need for bathroom companies to be a part of a greater whole has never been more apparent. With trade association Kbsa and buying groups MHK-UK and KBBG recently announcing conferences and AGM details for retail and nonretail members, it reflects this continuing move towards hearts and minds coming together in the kitchen industry too.

This sharing of knowledge has never been more important, as KBB retail businesses have been divided in their experiences of 2023. At the start of the year, Kitchens & Bathrooms News asked its LinkedIn followers whether Kbb retail sales were up, down or static on January 2022 and the response was an even three-way split. At Kitchens & Bathrooms News, we like to play our part, disseminating information from suppliers and sharing competences and practices of accomplished entrepreneurs.

In what can often be a fragmented and isolated industry, a community contributing know-how can inspire KBB retail businesses in this challenging economic climate. It could even help solve wider industry challenges, such as

Philippa Turrell

Editor

tackling the skills gap crisis, creating apprenticeships in the industry or practical steps on implementing ‘green’ policies. We have created the industry’s first regular and dedicated column on apprenticeships, which will discuss the need and value to retailers’ businesses.

Of course, we also shouldn’t forget the importance of joining together in a region too. Finding your tribe with like-minded and noncompetitive businesses, in neighbouring postcodes, can help bring in wider experiences but with pinpoint accuracy on a local and familar customer base. Experienced director of new retailer Three River Kitchens Andy Poole said: “There are too many businesses that don’t care about being part of the local culture. We feel like we’re embedded in it.”

Whether attending a global or local event, joining with like-minded businesses at retail conferences or working with businesses in your locality, it’s all about participation. In fact, why opt for one event, why not participate in as many groups as possible, because community could just be the key to unlocking business opportunities.

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Editor Philippa Turrell

e: pturrell@hamerville.co.uk

Designer Donna Booth

Group Production Manager

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Printer Walstead Roche

Group Advertisement Manager

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…regional networking event Bathnet was hailed a success in the South of England and looks forward to its Midlands and North of England showcases later in the year.

…Imperial Bathrooms fell into administration and relieved its future has been secured with a buyout led by Neil Gore, who returns to the business

KBN LIKES ✔ KBN DISLIKES ✖ KBN WANTS !

…to congratulate all the brands who have decreased prices for their retailers, providing them with additional support in these tough times.

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IN BRIEF

■ Kitchen and bedroom components distributor PWS has refurbished two Design Centres, to showcase its most up-to-date selection of products. Located in Newton Aycliffe and Burnham, the showrooms have been redesigned to feature seven new kitchen displays, six bedroom displays, five home office displays and four Kesseböhmer YouK displays. Read more at www.rdr.link/KAN001

■ Bosch Home Appliances has announced over 60 of its appliances have been awarded Quiet Mark status. The Quiet Mark is awarded to the quietest appliances on the market, and a range of Bosch extractors, dishwashers, washing machines, dryers and fridge freezers now carry the certification. Read more on this story at www.rdr.link/KAN002

■ KBB retail trade association, the Kbsa has kickstarted 2023 with the addition of five new retail members, and one foundation member. The retailers include Escapology Design in Lindney, Gloucestershire; Holtams in Heage, Derbyshire; Mobalpa in Pinner, Middlesex, Nova Kitchen Designs in Woking, Surrey; The Kitchen and Bath Co in Leeds, West Yorkshire and foundation Member Three River Kitchens & Interiors in Chelmsford, Essex. Read the story at www.rdr.link/KAN003

Ideal Standard appoints new UK MD as Dave Barber retires

Bathroom manufacturer Ideal Standard has announced managing director for UK and Ireland Dave Barber will retire from his position in May, following 20 years with the company.

He will be succeeded by Lisa Whitfield, who has joined Ideal Standard from Interface, a global commercial flooring company.

Prior to her role at Interface, Whitfield spent 27 years at Newell Brands holding roles of increasing responsibility, including managing the UK writing business.

Dave Barber has held a number of finance leadership roles at the company, including UK & Ireland finance director, and has been

instrumental in the consolidation of Ideal Standard’s brands.

It has included the launch of the company’s Atelier Collections, and he has led the introduction, across the UK and Ireland, of Singular –Ideal Standard’s single contact approach to specification.

CEO at Ideal Standard International Jan Peter Tewes said: “We are hugely grateful to Dave for his commitment to Ideal Standard for the past 20 years.

“His strong leadership and knowledge of our business have been invaluable in supporting our ongoing growth and ensuring we are in the strongest position for the future.

Directors buy bathroom business Imperial Bathrooms buyout following administration

British manufacturer Imperial Bathrooms has announced it is “business as usual”, after a buyout by IBC Products Limited, following the company going into administration on January 30, 2023.

Previous managing director of eight years, Neil Gore led the bid, and returns to lead the company following a three-year sabbatical from Imperial.

He is joined by fellow directors James Stevenson, Kevin Johnson, and Robin Wright.

Together, they have formed IBC Products to “solidify” future business operations and protect the Imperial name and product offer.

Commenting on the acquisition, managing director Neil Gore said: “I am confident we can ensure the company’s sustainability and quickly

return to high levels of success.

“Our one aim is to re-establish the Imperial brand as a highly regarded and trusted name in the bathroom industry, serving our customers with quality British designs and lead times, as originally founded.”

Robin Wright, operations director responsible for managing sales, customer service and despatch, commented: “We are fortunate to all have first-hand experience of Imperial, and fully understand our brand quality and what that means to both our retail partners and the end user.”

Supply chain director Kevin Johnson added:, “We are excited to announce we will be introducing a new range of products in 2023.

“This, along with our latest

“Lisa brings a wealth of expertise to the role and we are looking forward to seeing the UK and Irish markets continue to thrive and succeed under her direction.”

On her new appointment, Lisa Whitfield said: “I am looking forward to working closely with the team to continue to develop and grow the business, putting a real emphasis on the service and innovation we offer to ensure we retain our market-leading position.

“It’s clear to see how much has already been achieved and that gives us a great foundation to continue on this journey.”

suppliers will bring new life to the brand and put us in a strong position to show our commitment to change over the next 12 months, confidently and quickly.”

Director James Stevenson added: “We want to show our customers that as a brand and business, we have the courage to innovate and adapt to the everchanging retail landscape.

“We strongly believe in leaning into change and are confident we can successfully navigate the current economic climate in the months ahead.”

Lisa Whitfield joins from global flooring company

Reportedly UK’s largest supplier of Bauformat and Burger MGM Timber launches MGM Kitchens

Part of the Donaldson Group, specialist timber merchant MGM Timber has increased its interiors offering with MGM Kitchens.

MGM Kitchens are available to view in showrooms at 12 of MGM Timber’s sites across Scotland.

The branches are located in Clydebank, Dundee, Dunfermline, Edinburgh (Newcraighall), Edinburgh City (Lochend), Glenrothes, Grangemouth, Hamilton, Inverness, Paisley, Perth and Prestwick

Open to both trade and public customers, MGM Kitchens provides German furniture by Bauformat and Burger brands.

In addition, MGM Kitchens also supplies appliances from the likes of Neff and Hotpoint, as well as Blanco sinks and taps.

Regional kitchen development manager for MGM Kitchens Paul Brown said: “All over the world, German innovation and engineering is highly sought after, as it is a

Succession planning for worktop distributor Blackheath Products becomes Employee Owned

Midlands-based worktop and decorative surface distributor

Blackheath Products has become an Employee Owned Trust (EOT).

Privately-owned by the same family for over four generations, the company has an annual turnover of over £24m, and employs around 60 members of staff.

Blackheath Products holds over £7.5m of worktops, decorative laminates and solid surfaces, which it distributes to kitchen and bathroom retailers, merchants, shop fitters and furniture manufacturers across the UK and Ireland.

Managing director of Blackheath Products Mark Murphy said: “This is a fantastic opportunity for all of us at Blackheath Products.

“The Foster family has owned the business for over 90 years and their decision to transition the

Trust

company to an Employee Owned Trust is driven by a passion to keep jobs in the West Midlands and continue to grow as an independent business.

“Our focus is now on our shared, exciting future, with everyone working creatively together to develop new products and services to support our customers and suppliers.”

Ian Foster, whose family owned Blackheath Products, said: “It is a privilege to be able to repay their contribution by offering all current employees the opportunity to make it their own business, within an Employee Owned Trust.”

Following an EOT, all employees gain an indirect stake in the company. It is designed to generate employee engagement, innovation and business performance.

hallmark of design quality, precision and the highest standards.

“That’s why we are particularly pleased to be the UK’s largest partner of the Bauformat kitchen family, which is one of Germany’s most respected manufacturers.

“Together we will deliver everyday functionality underpinned by state-of-the-art design to result in personalised, outstanding kitchens for every home and every budget.

“For all of our customers, buying

is as easy and quick as possible. With one single point of contact from concept to completion, our customers will have high-quality products and all the help and support they need, which is an ethos shared across the rest of the Donaldson Group.”

First in a trio of events for independent retailers Bathnet event hailed a success

The first Bathnet, part of a series of regional networking events for independent bathroom retailers, has been hailed a success.

Held at Village Hotel in Maidstone, Kent, the event saw 13 bathroom brands participate, including established names, such as Ambiance Bain, Sanipex, Lakes, Hansgrohe, Sunshower and SycamoreLED.

Sales and marketing director of Sanipex Group Alex Cooper stated overall the event had been positive, delivering quality retailer contacts.

Speaking at the end of the first event, founder of Bathnet Harj Panesar said he had been “totally overwhelmed” by the response to the event, which had seen retailers travel from across London and the Home Counties.

He added a supplier had even travelled from Scotland to visit its South regional event.

National sales manager of Ambiance Bain Stuart Martin wrote on LinkedIn: “Very professional, well organised, good turnout!

“We met some great people both suppliers and retailers who we will definitely be working with in the future! Great event!!”

He was joined by Andrew Brown, sales manager UK of Sunshower, who also commented online: “Great to meet some amazing colleagues and some new showroom clients.

“Looking forward to participating in the next two events in the Midlands and the North. Thank you for great support and organisation.”

It was the first of a trio of Bathnet events for 2023, with the next held in Birmingham in June, followed by an event in the North of England.

Harj Panesar said he had secured suppliers for the next events and was also hoping to expand the number of brands.

IN BRIEF

■ Part of European buying group Der Kreis The Kitchen Bathroom Buying Group (KBBG) has extended its portfolio of bathroom suppliers, with the addition of Utopia. With a history of over 30 years, Midlandsbased Utopia Bathrooms supplies bathroom furniture, worktops and mirrors. It also provides complementary sanitaryware, brassware, baths, shower screens, accessories, and lighting. View the story at www.rdr.link/KAN004

■ KBB buying and business support group MHK has announced the dates for its first International AGM since 2019. The three-day event, which will take place at Berlin’s Estrel Conference Centre, will run from June 2-4, 2023. Over 4000 visitors are expected at the International AGM with retail and supply partners, as well as preinvited guests, from all of the 10 European countries in which MHK operates. Read all the details at www.rdr.link/KAN005

■ Platform for home renovation and design, Houzz has announced its community’s choices for its Best of Houzz awards 2023. Best of Houzz is awarded annually across three categories: Design, Customer Service and Photography and recognises just 3% of more than 3 million professionals on the platform. View all the winners at www.rdr.link/KAN006

Factory now spans equivalent of 11 football pitches Symphony expands factory with £30m investment

Privately-owned manufacturer of fitted kitchen, bedroom and bathroom furniture, Symphony Group has invested £30million into a factory expansion at its HQ in Barnsley, South Yorkshire.

Measuring 300,000 sqft, the extension takes the total area of the factory to over 800,000 sq ft –equivalent to the size of 11 premier league football pitches.

It has been built alongside the existing factory to secure the company’s plans for the expansion of its product ranges, services, manufacturing capacity and storage over the medium term.

The newly expanded factory will also create new employment opportunities for local people.

Internal fit out is under way and the new facility is expected to be fully operational during the first half of 2023.

The factory at Penn Hill Estate in Barnsley is the largest of four locations owned by Symphony Group with other sites in Rotherham, Wakefield and Nottingham, amounting to a total area of 1.3million sqft.

Managing director for Symphony Group Richard Bunton said: “Whilst the current economic climate is uncertain, Symphony continues to look ahead, planning for the long term and future growth opportunities.

Move follows “rapid and continued” growth

“This investment demonstrates our commitment, confidence and belief in both our business and the loyal customers we serve. Our focus is on delivering quality on-trend products backed by outstanding service and an ethical conscience. Symphony is a stalwart for the industry.”

PJH new distribution centre doubles capacity

KBB distributor PJH has invested in a distribution centre, in North Yorkshire, more than doubling the capacity of the site it replaces.

According to the company, its move to the larger Distribution Centre in Thirsk was prompted by PJH’s “rapid and continued” growth and provides 10,000sqft of space.

As well as much greater capacity, the Thirsk site benefits from nearby access onto the A168 dual carriageway, which in turn leads to the A19 and A1(M) to help service PJH customers in the North East.

Speaking about the new distribution site Richard George, CEO of PJH said: “The new Thirsk Distribution Centre is another significant investment for PJH and supports further the growth in our national logistics infrastructure that provides next day deliveries for our

customers.

“It increases our total number of Distribution Centres to seven and our overall warehouse footprint to 355,000sqft.

“It is great news for our business and another demonstration of our commitment to being our Customers ‘First choice’.”

Investment in the regional distribution centre, with its

improved logistics, capacity and stock holding, also lowers PJH’s carbon footprint through a more regionally deployed fleet and reduced delivery mileage.

It also forms part of PJH’s continued investment programme in its distribution capabilities and growth, to meet changing customer demands and maintain its service levels.

Move impacts 24 staff

Essex-based Traymate relocates to Yorkshire

Shower tray manufacturer Traymate is relocating from its current site in Purfleet, Essex to Firm Mills in Huddersfield, West Yorkshire impacting 24 staff.

Traymate, which was acquired in March 2020 by parent company of Trojan Baths, Mantaleda Bathrooms and Thomas Crapper & Co Hartford Holdings Group, will now manufacture at the company’s HQ site.

The relocation follows the decision of Traymate’s landlord to redevelop the existing buildings.

While Hartford Holdings considered alternative sites local to Purfleet, it reported the search proved difficult.

Production will come to a close in June 2023 in Essex, with a handover to the new site.

Hartford Holdings owners, Adam and David Mosley announced the decision to staff in mid-February.

Adam Mosley explained: “Due to the planned redevelopment of the current Traymate site in Purfleet and a lack of viable alternative premises readily available, it became an unavoidable situation.

“It was important to David and I that we announced the plans personally and face-to-face with the employees. We have offered redeployment but acknowledge that this will not be possible for all. However, all employees have been

offered an enhanced redundancy package to help with the transition from Purfleet to Huddersfield.”

David Mosley continued: “We understand that this is a difficult situation for all employees at Traymate, but unfortunately felt that we had no choice but to make the move.

“The current Purfleet premises are only 7,000 sqft, nearly 100 years old, and sit on shared grounds with other businesses. The building in Huddersfield is 40,000 sqft, is a modern construction and sits on a 3-acre site.

“We remain committed to our plans to invest and grow the Traymate brand and will be delighted to bring any current employees to our home in Yorkshire.”

MD of Traymate Terry Wilkins added: “There is a shared determination by everyone to make the transition work. We are arranging visits to Huddersfield for those interested in a potential move in the coming weeks.

“Knowing we have space to expand and increase our manufacturing capabilities underpins Adam’s and David’s longterm plans for Traymate and allows the business to grow significantly in the coming years.”

Traymate recently rebranded its business with new logo, website, point-of-sale and merchandise.

Speaker returns to conference

Kbsa announces KBB Industry Conference 2023 theme

Kbb retail association, the Kbsa has announced the theme for its KBB Industry Conference 2023 as Ingenuity & Building Success.

The conference, which will be open to non-members as well as members, will feature a programme of speakers, including business coach Andy McLachlan who returns from the 2022 event.

There will be two speakers in the morning and three presentations in the afternoon, which will lead into a panel discussion.

In addition, there will be extended lunch break to allow time for networking and for delegates to visit the business services exhibition, featuring Kbsa suppliers,

and advice surgery.

The advice surgery will cover topics such as finance, credit card processing, HR and legal.

Kbsa chair Richard Hibbert commented: “We are building on the success of last year with a programme designed to inspire and inform.

“Places will be available to nonmembers once again and whilst we return to the same hotel we have a new dedicated conference suite, which will enable us to increase the number of attendees, and enhance the experience for our guests.

“Andy is returning as his presentation last year was so engaging and thought-provoking.

He is an advocate for positive change, and has a mission to help change business culture, that resonates with KBB retailers. This year he will focus on wellbeing in the workplace.”

The KBB Industry Conference 2023 will include the retailer dinner on the evening before the conference, September, 26 and the Designer Awards dinner will follow the conference on September 27.

Hosted by comedian, presenter, actor, author and scriptwriter Russell Kane, the Designer Awards will recognise and celebrate excellence in kitchen and bathroom design.

“We hope to attract even more

retailers than last year for what will be a must attend event,” Richard Hibbert concluded.

Position filled

Appointments and promotions across the industry

SIRIUS BUYING GROUP

Buying group in the electrical appliance and kitchen retail sectors, Sirius Buying Group has appointed Marion Morton as head of commercial. Joining the senior leadership team, she has over 20 years’ experience in the trade and will be helping drive development plans. Morton will be responsible for overseeing commercial strategies, carrying out analysis, as well as negotiating opportunities to safeguard the independent.

CLASSIC MARBLE (SHOWERS)

Manufacturer of brands Senstec, Classi and Classic M Slate, Co Tyrone-based Classic Marble has appointed Steven Gowland as its second regional director for Britain. He will work alongside Ian McDonnell who is also regional director for the firm. Gowland has joined the company from IRSAP UK, part of ISRAP an Italian manufacturer of decorative radiators and warmers, where he was regional sales manager.

Inbox...

Philippa Turrell

I’m hearing rumours about KBB retailers being notified of price DECREASES. Is this your suppliers? We want to hear from you and, if you can, name the brands for their great work in supporting retailers.

Joanna Geddes

Great to hear. We haven’t seen any as yet…but we can live in hope.

Richard McHenry

Merlyn Showers announced price

decreases on certain products back in the New Year. Laufen have stated a 40% off RRP promotion on selected lines for the next few months, as have Hansgrohe.

Stephen Johnson

MYLIFE BATHROOMS

Irish bathroom manufacturer MyLife has hired four area sales managers, to grow sales in the UK. The new team includes Jaymit Patel for North London & East Anglia, Adam Kirkland for London & South East, Alex Morse for South West England, and Katie McAulay for Scotland & North England. They will be responsible for driving forward the company’s growth plans for Great Britain, following growth in Ireland.

OMEGA

British kitchen manufacturer Omega PLC has promoted Rob Bongard to the role of head of retail sales, to support this growing area of the business. He has worked at Omega for over six years and managed the Southern regional team for the past three years. Bongard has a wealth of experience behind him, having held national sales manager positions and he previously ran his own kitchen showroom business.

Well, on behalf of Quooker UK, I am happy to report that we have decided to support the industry by holding prices for 2023. All we ask in return is for support and loyalty, as we need to grow the brand to make this support work

Get in touch and contact the editor via email pturrell@hamerville.co.uk or through any of our social media channels:

@kandbnews @kandbnews

www.linkedin.com/company/kitchens-bathrooms-news

Chris Leighton

Waters of Ashbourne have reduced their retail prices following recent increases. They have marketed the decrease in price as well and it is nice to see for once.

Luke Wedgbury

Please share as I would love to speak to those suppliers

Barry Collins

Rumours that are greatly exaggerated? I don’t think I’ve ever seen a price drop. Ever.

Andy Barwell

Only increases…still

James Wood

Imex Ceramic announced significant price reductions on January 1, 2023. To myknowledge

we were the first to announce a reduction to our UK partners.

Jason Key

Kaelo launched a new range, kept the prices the same and even lowered the cost of the entry-level product and offered retailers the best trade prices to date.

Allbar none

The undercounter wine cooler WCN25842G is available as a builtin or freestanding model and boasts two temperature zones. Discover all the technical specifications at wwww.rdr.link/KAN008

1 2

At-home entertaining may have accelerated during the pandemic but it is the current cost-ofliving crisis which is supporting ‘staying in as the new going out’ trend. Consumers have recognised the financial benefits of wining and dining at home, and are now designing their kitchens to cater around this. Enter the kitchen extension with home bar, complete with cocktail bar top, glass rack storage and dedicated wine storage. Marketing manager of Caple Gemma Rees comments: “The home bar and wine storage market has experienced significant growth over the past couple of years.” However, with Rated People stating in its recent Home Improvement report, the ‘race for space’ was over, with consumers maximising the areas they have, rather than extending their home, does that mean the decline of the at-home bar?

Essential wine storage

Not according to Gemma Rees of Caple who comments a home bar can be created to suit a variety of spaces and consumer budgets. However, it must include the essential wine cooler: “Drink set-ups can be anything from a simple bar or wine rack to something as elaborate as an entire room dedicated to a collection. Wine coolers are a perfect addition to any home bar setup as they offer convenience and style while maintaining an impressive range of temperature control.”

And regional communications brand manager of Liebherr UK Hugo Prado agrees: “You do not need a freestanding drinks unit to create a workable home bar.” He advises: “Why not try smaller in-built units that will hold enough bottles for one night, without overpowering the space. If the fridge has been properly configured and has adjustable storage options, which allow for different bottles to be stored depending on the occasion, you can make a smaller unit work.”

Undercounter rules

There are a wide range of smaller wine storage appliances available to kitchen designers, from the single bottle Kaelo, which was Kitchens & Bathrooms News Most Wanted product in 2022, through to units measuring from 150mm with a capacity to hold seven bottles up to 600mm for undercounter models. Gemma Rees points out

We take a look at how designers can create a home bar set-up for more modest kitchens and discover wine storage sales are supported by the cost-of-living crisis

1. CAPLE

Available in Gunmetal Grey, the Wi3125GM Sense is a single zone cooler and is operated by touch controls with UV-free LED lighting. View the full specification at www.rdr.link/KAN007

2. ASKO

Caple’s most popular wine storage is an undercounter model. While marketing manager at Dunavox Jack Healey reports the company boasts “Europe’s largest collection of undercounter wine coolers”. He states it provides sizes to fit irregular gaps that can be found within kitchen designs, such as 400mm, 500mm and 600mm wide units. Such is the popularity of the undercounter, appliance manufacturer Asko has recently entered the fray with its wine climate cabinet portfolio now including an undercounter wine cooler.

Value in storage

Certainly, there continues to be growing interest in wine storage, as product manager for Prima Appliances at PJH Rob Brookes states: “PJH sales of wine storage appliances have almost doubled over the past two years, with a 78% rate of growth.”

And the reason for this uplift in sales is that wine fridges not only provide added functionality but add value to the consumer. Hugo Prado of Liebherr UK explains: “Wine fridges can add impressive value to a kitchen. It is not just a product people are buying into, it is a lifestyle. Home entertaining is more important than ever before and kitchens that can accommodate it are essential.” He adds: “The value of a wine fridge cannot be underestimated. Quite simply, wine tastes better when it is stored and served at the right temperature.”

Highlighting features

But how can designers encourage clients to trade up in wine storage, for a modest kitchen

space, without resorting to increasing the capacity? Jack Healey of Dunavox states consumers have to see the benefits, adding: “A dual temperature zone allows them to store a wide range of bottles. A longer-term warranty will give them security when making a larger purchase, alongside an elegant exterior design, that fits with the overall design aesthetic of their kitchen space.”

And product manager for appliances at Rangemaster Robert Stein agrees, stating: “The

glass door of a wine cabinet should be UV filtered, not only to protect the wine from sunlight but also help maintain a steady internal temperature. Plus, look for models with dual temperature zones.”

And, of course, creating an attractive showroom display is crucial for showcasing products, as business unit head of refrigeration at BSH Valerie Posner adds: “All our models feature LED lighting to beautifully highlight the wine, drawing in potential customers. Once they open the door, they can explore the cabinet’s attractive features such as oak or bamboo shelves, while learning about the benefits of customisable temperature control and UV glass.”

Following hot taps

Despite the toughened economic climate, it seems there is no sign of wine storage sales abating. In fact, it supports them, as Gemma Rees of Caple says: “Home bars are more affordable than night outs, and we expect that trend to continue as people look for ways to save money during these tough times.” And category manager of Gaggenau Simon Plumbridge believes they will follow the same path as the instant boiling water tap, becoming a go-to for kitchen projects. He concludes: “The increased interest in wine storage is similar to the trend with boiling water taps. Just five years’ ago, only luxury kitchens featured boiling water taps. Now, every kitchen from entry level to topend has a boiling water tap as a standard feature. Wine storage is on a similar path and we can expect to see continued growth across all levels of the market over the next few

years.”

3. PRIMA

The Prima 150mm Wine Cooler in Black provides a seven-bottle capacity, interior LED lighting and five year parts and two years labour guarantee. Read all the details at www.rdr.link/KAN009

5. LIEBHERR Liebherr offers the Vinidor UWTes 1672 built-under multi-temperture wine cabinet. It boasts low vibration technology. Read more at www.rdr.link/KAN011

4. RANGEMASTER

Available in Black or Stainless Steel, the undercounter dual zone wine cabinet can house 46 bottles, has anti-vibration system and UV-filtered glass door. View all its wine cabinets at www.rdr.link/KAN010

just out

French kitchen and furniture manufacturer

Schmidt has embraced the trend for Japandi, a mix of Japanese and Scandinavian styles, with its Bosca door in Amber Oak. Bosca features natural timber and grooved wood to add textural and visual appeal, whether for a statement island, tall floor-to-ceiling cupboards, base or wall units. Crafted from high density particleboard with a knotted oak veneer, the doors feature a mix of sawn and straight grain timber for a natural look. Read more at www.rdr.link/KAN012

Adding to its Classic FX 90 dual fuel range cooker, Rangemaster has now introduced an induction version. Measuring 900mm-wide, the appliance boasts a five-zone induction hob, offering nine power levels, a boost setting and pan detection feature. In addition, the range cooker has a 114-litre multifunction oven, which can be divided into two. Read the technical specification at www.rdr.link/KAN013

Hotspot Titanium has launched Vito, a 3-in-1 boiling water tap built in solid stainless steel with ‘no-touch’ functionality. Water temperature can be preset and the tap features a sensor positioned on its left-hand side, for hot and cold flow operation. Hotspot Titanium Vito  boasts a C-shaped spout, is available in Stainless Steel, Chrome, and Matt Black, and comes with a 4-litre tank. Watch the video at www.rdr.link/KAN014

3. HOTSPOT TITANIUM

2. RANGEMASTER

1. SCHMIDT

Appliance, sink and tap manufacturer Franke has unveiled the Box Flush Premium under cabinet cooker hood, with a flush frame design which fits into wall cabinets. Offering touch and voice controls, the hood has three speeds, plus an intensive setting, and comes in two widths of 520mm and 700mm. Both models include 24-hour circulation mode, a grease filter alarm, and are designed for recirculating or ducted installation. Read all the product information at www.rdr.link/KAN015

5. COSENTINO GROUP

The Cosentino Group has introduced the ultra-compact stone collection Dekton Pietra Kode. Designed in collaboration with architect Daniel Germani, Pietra Kode reinterprets three Italian stones: Vicenza, Travertine and Ceppo di Gré, offering seven decors. Vicenza Kode features four warm colours with earthy tones, while Travertine Kode features a vein or striped structure and Pietra Kode boasts a pebbled pattern. Discover more details at www.rdr.link/KAN016

4. FRANKE

Forget white, high gloss furniture for style-led bathroom schemes, as Instagram and Pinterest savvy consumers are all about colour and texture. These span earthy tones through to soft pastels and bold splashes of dark jewels, with a choice of silky matt, ribbed and even textured woodgrain finishes. This move towards colour and texture was identified at the start of the year by industry experts as one of the trends to watch for bathroom design in 2023. And it is coming to fruition, as sales director of HiB Ashley Chilver comments: “Our data suggests that consumers are more likely inclined to choose a textured or coloured finish as opposed to white.”

Playful with design

This move towards colour and texture for bathroom furniture plays into the hands of designers. Sales and marketing director at RAK Ceramics UK Ben Bryden explains: “The movement towards more colourful bathroom design has had a really big influence on the furniture sector. This is where designers can get playful with the use of colour, introducing bold

An educated palette

touches along with tactile textured finishes that make the bathroom an individual space.” And it provides stand out for independent bathroom showrooms, as head of marketing at Roxor Group Jon Walker adds: “Offering on-trend colours and textures gives independent retailers an advantage by allowing them to refresh their showroom and keep up with the latest design trends. This not only attracts more customers but also enables them to offer a range of options that complement each customer’s personal style.”

Whole house styling

With an iinflux of matt finishes, pink, green and blues and reeded or woodgrain furniture, which is also popular in the kitchen, does this mean a whole house look? Jon Walker of Roxor Group replies: “Yes, there is a growing demand for a cohesive look throughout the entire house when it comes to colour and finish choices for furniture in the kitchen and bathroom. In fact, we often observe that a particular colour and finish choice for furniture in the kitchen and bathroom,

Adding to furniture in its Bathrooms to Love brand is Align, a modular handleless design available in three colours and a fluted texture. Browse the brochure at www.rdr.link/KAN017

The Keuco Stageline unit is available in a choice of widths and four colour options and can be fitted with single or double flush-mounted or round countertop basins. Discover the full specification at www.rdr.link/KAN018

We discover how colour and texture is playing an every greater role in bathroom furniture choice, enabling designers to be creative

1. PJH

2. KEUCO

for instance blue and green kitchens, are just as popular as blue and green bathrooms. This trend of having a consistent colour scheme throughout the home is becoming increasingly popular.”

And Ben Bryden of RAK Ceramics UK, agrees, particularly if the bathroom is an ensuite, as he explains: “Making sure a house works as a whole is always more visually appealing and there is now much more demand for a cohesive feel throughout the home. This makes sense

with the continuing move towards open plan living, but is also true for the bathroom to a certain extent, when it is accessed via the master bedroom. Soft colours in bathroom furniture are making this cohesive whole house look quite easy to achieve.”

Storage choice

Alongside the incorporation of colour and texture into the bathroom has been consumer demand for a greater variety of storage. Vanities

are still taking centre stage, reflected by the likes of Alape which has recently introduced a choice of washstands for 2023, but they are being joined by tall units, freestanding pieces and open shelving. Ashley Chilver of HiB states: “Vanities are hugely popular, but the scope for design and configurations has grown considerably. Customers are looking for a mixture of storage types, different finishes and choice of handles and brassware to complement other aspects of the space.” And Ben Bryden is even more expressive when he reports: “Vanities and tall units certainly still have a huge role to pay in adding much needed storage to the bathroom. The benefit of this type of furniture is that they utilise otherwise wasted space, making them particularly useful in the smaller setting. We are seeing more in the way of freestanding pieces now, too, along with open storage solutions that mimic the look of a hotel bathroom.”

One to watch

With coloured bathroom storage featuring in three out of the top five most viewed bathroom stories on www.kandbnews.co.uk in 2022, its popularity is far from waning. In fact, with the likes of brassware specialist Hansgrohe making

RAK-Resort furniture is now available in a floorstanding format and can be specified in three widths – 500, 600 and 650mm - each with two drawers. View the RAK-Resort collection at www.rdr.link/KAN021

5. RAK CERAMICS

4. HIB Genesis fitted bathroom furniture is available in wall-hung or freestanding with pre-assembled carcases. View the video at www.rdr.link/KAN020

3. UTOPIA Arabella joins the company’s Original Fitted collection and is a slab door with an integrated, recessed pull handle in a choice of four finishes – Matt White, Matt Black, Brushed Nickel and Brass. Read more at www.rdr.link/KAN019

its move into the furniture market at ISH 2023, it’s sure to be a sector to watch. Ben Bryden of RAK Ceramics points to the advantage of single sourcing a bathroom project, stating: “Being able to choose a complete bathroom solution from one manufacturer, and even often from a single range, as it possible with RAK Ceramics, makes it easier for designers to create a holistic space.”

But whether sourced from a single supplier or with manufacturers brought together to create a personalised scheme, furniture will remain at the forefront of design. Furniture product manager of Bathrooms to Love, at PJH, Julie Lockwood concludes: “The bathroom sector is fast-moving and key product category for the bathroom industry. It’s influence on bathroom product design cannot be emphasised enough, and in order to keep ahead and satisfy evolving consumer demands, a regular supply of new and exciting designs and innovations need to keep up with the momentum.”

6. ROXOR GROUP

Part of its Nuie brand is the Lunar furniture range which offers a variety of wall-hung and floorstanding units. It is available in a choice of five satin colours. Discover all the details at www.rdr.link/KAN022

2

Bathroom manufacturer Alape has revealed its latest washstands, created for pared-back bathroom interiors. It offers Folio, with a glazed steel basin on top of a lacquered unit in Moonstone, Shadow of Earth, Grey Fossil, White or Brushed Oak. This is joined by Xcross with an open design in a bimetallic finish, Xcut floorstanding washbasin and Work. Frame in a choice of two variants. View all its washstands at www.rdr.link/KAN024

just out

Shower manufacturer Triton has launched Amore DuElec, an electric shower with overhead rainfall drencher, handheld shower head and a diverter to switch between the two options. It boasts touch-activated controls paired with an OLED display, which shows power and temperature settings. Amore DuElec is available in two finishes Gloss Black and Gloss White. See the full technical specification at www.rdr.link/KAN023 3

Designed in collaboration with Studio F. A. Porsche, bathroom furnishings manufacturer Keuco has unveiled Axess, a range of accessories for barrier-free bathing. It includes a folding support rail, rail system for the shower, grab rails and freestanding stool. Axess is focused on combining aesthetics and barrierfree functionality, so that accessibility is integrated into the bathroom without being visually obvious. Read more at www.rdr.link/KAN025

1. TRITON

2. ALAPE

3. KEUCO

Carisa Radiators has introduced its flagship range of radiators, the Signature Collection, which boasts 20 designs. It includes the aluminium Motion range, inspired by the movement of water and available in a choice of colours, and its Link range, reminiscent of a chain, which can be wall or floor-mounted. All heating products are available from stock. View the range at www.rdr.link/KAN026

Global bathroom brand VitrA has launched the ArchiPlan collection for small spaces in residential, hospitality and commercial sectors. It features basins which can be wall-mounted or mounted in cabinetry. ArchiPlan also offers a range of storage with narrow cabinet widths and reduced projections, in White, Black and Taupe, plus open shelving. Read more at www.rdr.link/KAN027

4. CARISA RADIATORS

5. VITRA

1

Panel game

If the word ‘cladding’ conjures up just a kitchen splashback or shower panel then think again. Yes, cladding covers both of these areas, and indeed these are incredibly popular, but it offers so much more, from wall and floor through to worktop and furniture finishings. These surfaces are available in a variety of materials from sustainable woods, through to porcelain, laminate or acrylic, and a wide choice of decors, helping kitchen and bathroom designers create schemes to suit all tastes and budgets.

Inspiring designs

In fact, creative director at Glotech Chris Reeves comments: “The inherent creativity available in today’s cladding options can inspire new thinking for retailers, in both the commercial and domestic space, helping them to secure new relationships with developers, architects and interior designers and by virtue more potential revenue streams.”

And Rotpunkt head of UK operations Matt Phillips says this inspiration must be fed through

Plant Wall forms parts of Showerwall’s 100% waterproof acrylic bathroom wall panelling collection. Its panels also span decors including marble and natural stone, as well as tiling. View all the options at www.rdr.link/KAN028

to clients: “I think we need to keep educating the end user about all the design possibilities available with the next generation cladding which is available. There are so many exciting

2 3

Shown in New Split Oak, manufacturer of carbon-free kitchens Rotpunkt offers a wall panelling system. Download a brochure at www.rdr.link/KAN029

The Magnum collection of porcelain by Florim boasts four marble-effect decors in a choice of polished or natural finishes. Italian manufacturer Florim is B-Corp certified. See its applications and find out about the product specification at www.rdr.link/KAN030

3. OPTIDEK

1. SHOWERWALL

Cladding can inspire creative thinking for kitchen and bathroom designers and is cost-effective too

2. ROTPUNKT

options to extend wall effects up to the ceiling and create breath-taking modern design with materials which are easy-to-fit, kind to the planet, high quality and affordable.”

Industry experts offer the advice to think about using cladding material on worktops. They are surfaces after all. General manager of Laminam UK Tony Lleo offers: “For a unform look, retailers should consider using the same material used for kitchen and bathroom worktops in a slimmer thickness for cladding. This helps to keep costs down, but is just as effective and durable for these types of applications.” In fact, Optidek is looking to offer its marble-effect Florim surfacing, measuring 6mm, as worktops. The marble-effect porcelain is bonded onto a substrate with a front edged strip to give the impression of 50mm depth. It reduces the weight of worktops and, according to co-owner and sales director Anthony Barker, is around half the cost of a quartz surface.

Addressing misconceptions

So with cladding offering such design versatility, why has it taken its time to build up in sales?

There are still common misconceptions that need to be addressed from limited design choice through to being too expensive.

Managing director of CRL Stone Simon Boocock states: “Retailers sometimes believe that their design choices are more limited with cladding than with tiles. With CRL Stone, the opposite is true, as our surfaces are available in a huge range of styles.”

And industry experts decry that cladding is a more expensive option, stating that by the time a tiler is factored into the equation, it can be a

4. CRL STONE

Inspired by the natural tones of marble, Meteora Gris is an Inalco MDi surface, which comes in a 6mm thickness and can be used for bathroom walls. Discover the technical specification at www.rdr.link/KAN031

5. LAMINAM

Noir Desir from the Naturali range features a dark hue interrupted by ivory veining and can be used for countertops, cladding and flooring. Request a sample and download the specification at www.rdr.link/KAN032

fit service, instead of a client buying tiles, adhesive and grout and employing a tiler. It’s about improving education and training for retailers. Then, I think we will start to see more of an increase in wall cladding.”

Showing in-situ

cost-effective surfacing solution. Product manager for laminate and acrylic panel brand Showerwall Steph Harris comments: “A huge misconception from retailers is that the actual price vs tile cost is too expensive but by looking at the overall project cost, consumers will save money. The fact that wall panels are quicker to fit, that they don’t need grouting and the benefit that you don’t need a wet trades specialist to fit them means that the end total cost to the customer is far less than when compared with traditional tiles.” Anthony Barker of Optidek, agrees: “Using [Florim or Dekton] cladding includes sqm of material and our template and

4 5

And, of course, being creative in the showroom will further accelerate interest in cladding. Tony Lleo of Laminam UK comments: “It’s important to be demonstrating different ways of using a material in showroom displays and online. Making sure you’re showing off projects with internal cladding adds visual interest and is sure to impress consumers who might not have thoughts of incorporating cladding into their own project beforehand.” While Steph Harris of Showerwall explains the company helps its retailers by offering a floorstanding display stand as standard, showcasing the range of Showerwall panels. “For even more impact, we can also work with retailers to design in-situ shower enclosures or bath displays, using full-size panels. This allows their customers to get a clearer idea of how panels can look in a real bathroom setting and it’s great for boosting sales.”

Growing market

With kitchens and bathrooms becoming large, living spaces in their own right, it opens up the potential of surfacing across wider areas. Cost-effective, easy to maintain for greater hygienic and offering a variety of decors for individualisation, cladding is only going to grow in acceptance and sales. “I think the benefit of wall panelling is that it allows customers to tick all of these boxes”, says Steph Harris of Showerwall. She concludes: “It’s a cost-effective product, easy-to-fit, hygienic and easy-to-keep clean and it offers a variety of designs ensuring that whatever the customer wants the bathroom to look like, be it a replication of natural materials, a burst of colour or something that’s personal to them – it’s all achievable and that’s what makes this such a great product.”

“We’re not just a splashback company”

Co-owner and sales director of wall coverings specialist Optidek, Anthony Barker explains how evolving its business with exclusive partnerships – such as Florim - is developing sales opportunities

Having evolved from a background in glass splashbacks and wall coverings, Bath-based manufacturer Optidek has extended its portfolio to include exclusive ranges. It has seen the addition of antiqued mirror, bespoke glass art panels from Red Dog Glass Design and Dekton Slim, an ultra-compact stone which can be used for wall or furniture cladding. Most recently, however, Optidek has partnered with Italian brand Florim to exclusively offer the Magnum Collection to UK designers.

Recognising the interiors trend for marble, but with growing trade interest in sustainability, wall coverings specialist Optidek has teamed with B-Corp certified porcelain brand Florim to offer four marble effects in a choice of matt and polished surfaces. “We are getting more designers asking about the sustainability credentials of our products”, exclaims co-owner and sales director of Optidek Anthony Barker.

Reducing waste

As a former kitchen showroom manager, Anthony Barker was already aware of the Florim brand and was introduced to the company by a

fabricator. He chose the specific decors to help Optidek reduce wastage, as they are the only panels offered by Florim in a smaller 2400 x 800mm size. Barker explains the average distance between worktop and units is between 400-500mm high and between hob and extractor is 750mm high, adding: “So we can cut a job from one slab of Florim reducing waste and cost.” And he said Optidek was also seeking to reduce lead times, as sometimes its bespoke range of splashbacks can take up to a month from order through to fabrication and installation. “What we wanted to do was bring in a range where we could buy some stock.” It means once an order has been placed by a kitchen or bathroom retailer and Optidek has measured the space for templating, it can be fitted the following week.

Lessening lead times

Such has been the sales success of Florim, Optidek is already expanding the range, with an additional eight designs. The new slabs are only available in 1.2m and so it is investing £150,000 to transform a barn at its former dairy HQ into a

2. OPTIDEK CO-OWNER

Anthony Barker is also sales director of the company and has been tasked with adding new brands to the company’s offer

1. RED DOG GLASS

Masterclass Kitchen in Falmouth, Cornwall, features bespoke art glass by Sally Coulden of Red Dog Glass Design

warehouse. “We will have the ability to use half a sheet and the other half we can store for our next customer”, explains Barker.

With this ability to hold stock, a reduction in lead times has also been considered for its topend Artisan Collection of fabric and wallpaperbacked glass. Although explained at point of sale, the lead time for these panels can be up to six weeks. Barker continues: “We feel we can do better on that. That’s from us and not from clients saying we won’t be able to sell it. We sell a lot of it. It’s just us wanting to turn it around a lot quicker. At the moment, we send Italy a plan of your kitchen and then they toughen the panels, add the fabric to the back and that’s why they take so long. So, we’re going to talk about having a range of Artisan untoughened glass.”

It would mean designers wouldn’t be able to use the untoughened glass versions behind gas hobs but Barker adds: “Increasingly we are moving towards induction anyway.” And he points out it would offer a “huge” price differential, broadening the market for what is a premium product.

Customer service standards

It is this level of customer service, thinking how can things be done better, which sets Optidek apart, together with its field sales team and fitting teams, which enable the company to offer a 10-year guarantee. And it has helped Optidek achieve a turnover of £2.1million, within the first year’s trading results. “What we do is excellent, and I say that with my hand on my heart because we go that extra mile with the service and we care”, Barker says. He adds the same attention to detail is paid to its product with rakes featuring on its splashbacks, if needed, minimising the need for silicone sealant to fill the gap. He also points out the company uses high quality materials such as paint from UKbased Avko, which is guaranteed against delamination and mould, “It’s twice as expensive as imported paints. We don’t entertain anything else. Everything we use in the production of our product is first-class.”

Widening sales opportunities

But Barker is keen to emphasise “we’re not just a splashback company”, as the materials can also be used for wall covering. “I still think there’s an element of retailers which see us as a splashback company, to be honest –even where we’ve put displays in of wall cladding.” He says retailers can believe the material is expensive: “But is it? Using it as cladding includes sqm of material and our template and fit service, instead of a client buying tiles, adhesive and grout and employing a tiler. It’s about improving education

and training for retailers, really. Then, I think we will start to see more of an increase in the wall cladding”, says Barker. However, he concedes: “‘We’re not going to be all things to everybody. And that’s alright.”

Now, Optidek is also offering Florim, measuring 6mm, as worktops. The marble-effect porcelain is bonded to Kerdi board with a strip on the front edge to give the impression of 50mm depth. It reduces the weight of worktops and, according to Barker, is it half the cost of a quartz. Although this worktop construction means a designer must use an overmount hob and sink, Barker adds: “This offers huge opportunities in new build properties and developments”, adding: “In Europe, it’s quite common for them to use 6mm porcelain as a worksurface. It’s not common in the UK, so we feel we are ahead of the curve.”

With the majority of its sales in the kitchen –around 70% –could the marble-effects of Florim also open opportunities for sales in the bathroom? “Now with this great range, we can do more wall cladding in bathrooms.” Barker adds: “We’ve done a couple of projects with Dekton for wall cladding and where all the furniture is clad as well. I want to do more of that.”

Boosting business

With these design potentials could Florim in fact take over from glass sales for Optidek?

Positioned at the entry point of the Optidek portfolio, Barker says: “I think it could become a substantial part of the business, certainly grow and maybe become more than half of turnover.” What is for certain, is Barker believes the

company will be up on last year’s sales –although won’t be drawn on percentages. He concludes: “We are hoping to be up at the end of the year, just on our bread and butter sales alone, with splashbacks and wall panels, and then we’ve got the commercial business and the new opportunities with Florim.”

For more information on Optidek visit www.rdr.link/KAN045

4. FLORIM

Optidek Magum Collection features large format 6mm thickness porceiain that can be used on worktos and splashbacks, as shown in Calacatta Lucido

3. DEKTON

This Eggersmann kitchen, designed by Graham Robinson of Halcyon Interiors features 20mm and 30mm worktops and waterfall end panel with an 80mm breakfast bar

The only way is ethics

With a name that represents its Chelmsford location – built on the banks of the Chelmer, Can and Wid – Three River Kitchens is entrenched in the neighbourhood, after just six months of opening. Established by a trio of directors from the city, the focus on community permeates the business, as creative director Andy Poole explains the company makes a donation to the Mayor of Chelmsford charities for every job it completes, adding: “The wine we served on our launch night and what we give to clients when their job is finished all comes from New Hall vineyard, which is just up the road”. He continues: “There are too many businesses that don’t care about being part of the local culture. We feel like we’re embedded in it.”

Part of community

Certainly, the community seems to have embraced the business, as Three River

Kitchens has quoted 16 projects since Christmas. Andy Poole explains its positioning in the market has helped its success: “We are in a market which is less affected by the current economic situation. The jobs we do average around £40,000-£50,000.” But he adds the business may have also filled a gap in the market: “Since [independent kitchen retailer] Nicholas Anthony moved out of the city, there’s not really been anybody serving the higher end of the market in Chelmsford.”

Starting a business

However, it has been a journey for the three directors Iain Large, Gordon Long and Andy Poole to establish the retail business. Iain and Gordon originally looked at buying a building, which came with a kitchen showroom. However, with around 60 years’ combined experience in interior design, architecture, furnishings and construction, the trio decided to utilise their skillsets and open their own kitchen showroom. “We thought why not just do it properly ourselves

Created around an ethos of being design-led, ethical and local, Three River Kitchens has settled into serving its community of Chelmsford after just six months of opening.

1. SHOWROOM EXTERIOR

Situated near to the mainline station, Three River Kitchens is positioned for the mid to high-end of the market

2. TRIO OF DIRECTORS

Left to right: Deputy mayor Bob Massey, operations director Iain Large, deputy mayoress Ali Massey, creative director Andy Poole and managing director Gordon Long

COFFEE SHOP TRANSFORMATION

Taking over the site of a coffee shop, Three River Kitchens has transformed the space and sold two projects before it was completed

– rather than buying a business and trying to turn that into what we want it to be?” says Andy. Within a month, they found the current business location, a former coffee shop, which operations director Iain Large describes as having “very little work to the structure”. Andy elucidates: “We’re talking bare concrete walls and soil pipes from the flats above. If somebody flushed a toilet you could hear it.” However, they were seeking a space to renovate, so Andy adds: “For us it was perfect and the fact it opened up with a larger section at the back, felt like a journey for the customer.”

Selecting suppliers

Having chosen Pronorm because Andy exclaims its range accommodates budgets from £25,000 up to £130,000, he says: “I was a little bit concerned we wouldn’t be able to get it because of a Pronorm showroom in Colchester. But Pronorm’s view was they don’t have anyone in the central Essex region.” And he chose Miele as its main appliance brand but also supplies BSH Group appliances “because every man and his dog wants a Neff oven with a slide & hide door”, Andy adds. Perhaps unsurprisingly, he says appliances were the biggest challenge in setting up the showroom: “Nailing it down and getting the stuff that we actually wanted was tricky and we’re still not there.” Andy adds: “We’ve still got the entry-level Miele ovens on display instead of the ones we wanted because they didn’t have them when we opened.” However, he explains Miele offered great support with the appliances and stated it would supply the models they wanted when they become available.

Displaying professionalism

Following a fit out over just two months, the showroom opened its doors. And Three River Kitchens even sold two projects before the space was completed. The showroom features Andy’s electric guitar and drawing board, adding character to the business, and further imbuing its design competence. “I’m a designer, not a sales guy, just trying to wrangle some money out of you. We’re an ethical business –we don’t knock off 20% so consumers sign before they leave –and we work with local firms where we can”, explains Andy.

Its proficiency in kitchen design and serving the needs of consumers has further been cemented by becoming a foundation member of trade association the Kbsa. “For me, it adds credibility, security for the customer and it’s a conveyance of your professionalism”, says Andy.

Servicing consumers

So who are its customers and how do they find the business? Andy is a staunch believer that “everyone is a customer,” He tells the story “We had a couple walk through the door who said ‘we’re on our way to have dinner with friends, we live in Jersey and we’re just doing our kitchen at the moment. We’ve already got somebody doing it and just want to have a look around. I gave them advice and they ended up buying lights from us. Their friends, who live locally, came in two days’ ago and we’re going to measure up for a kitchen next week.”

So, business has comes through passers-by as well as ad campaigns on Google and Facebook, as operations director Iain Large adds: “I would love it, if they would follow the path I’ve dictated through the website, so we could track exactly where they are coming from”, laughing, “We’ve stopped short of demanding answers.” However, Andy adds: “What actually brings consumers in is what they see when they click on that ad - the way you’re presenting yourself, how you explain what you do and the quality of your work.”

And the type of work Three River Kitchens

undertakes are turnkey solutions, managing the whole process. Andy questions kitchen retailers who leave their consumers to find and pay their own tradespeople, “it places a lot of burden on them.” And he suggests it can also prove costly for a kitchen retailer if they don’t project manage and schedule in their own or sub-contracted trades, as a broken link in the chain could disrupt the entire process.

Future plans

Now Three River Kitchens has got one eye on growth, with a view to expanding its four-strong team, which also includes an installation manager. The company is planning to hire an apprentice designer and an apprentice fitter. “If we can support somebody who needs a job and has genuine enthusiasm, that’s a wonderful thing. It would be nice to give back in that way,” exclaims Andy. He states his measure of success, will be someone saying: “I’m proud to have worked with, for or bought from Three River Kitchens and if they do that, we’ve done the job right.”

Watch the video at www.rdr.link/KAN046

4. SHOWROOM JOURNEY

Opening towards the rear of the showroom, the space provides a journey for its customers

5. TWO-MINUTE TOUR

Ian

Let it flow

Established in 1968 and home to the St James brassware collection, plus Assisi and Now brands, Birmingham-based Marflow Engineering has gone from strength to strength since joining the Sanbra Group in 2020. Like many manufacturers within the bathroom industry, Marflow was affected by COVID and the resulting challenges presented throughout its supply chain and wider business. However, Marflow has come out of that period stronger with refreshed marketing, new products, as well as improved infrastructure.

Robust supply chain

Marflow has forged partnerships with foundries both in Italy and the UK. It also calls upon two plating plants in Sheffield and Birmingham and four machine shops in the Midlands. In fact, such is the robustness of its local supply chain, the company has secured showroom space from competitors who only import. Managing director Iain Reid explains: “Retailers are the bread and butter of our business. As such, we have worked hard over the last few years to provide showrooms with an even better service”.

1. MANAGING DIRECTOR

Reid leads the Marflow Engineering business which was established in 1968

UK-based brassware manufacturer Marflow outlines its latest developments, plans for the future and what these will mean for retailers

He exclaims: “One of the many benefits resulting from us joining the Sanbra Group is that we have been able to increase our UK stockholding by 50%. This enhanced stock availability, coupled with advanced logistical capabilities and an experienced customer service team, several of whom have been with the business for over 20 years, have enabled us to proactively grow sales via our retail partners”.

Product range

Marflow’s three collections, led by the St James range, provide tap and showering models stretching across tastes and budget. The St James brand offers traditional taps and showers, with Victorian-inspired styling, for the high-end market. Alongside Chrome, St James products are available in on-trend finishes such as Bright Nickel, Brushed Nickel, Antique Gold and Unlacquered Copper. The collection is also customisable with a choice of handle designs and St James products are hand-built in Birmingham and tested before leaving the factory.

Assisi was launched just before the pandemic and focuses on contemporary, design-led brassware while the Now range provides a competitively-priced portfolio. In addition, Marflow is working on refreshing its portfolio with a number of new products which will further support brick and mortar retailers, as they won’t be available online. Iain Reid continues “working closely in partnership with retail partners is a group strategy and one that we are committed to. It’s the best way to establish long-term strategic relationships.”

That may not be the only change to the brassware business. Together with another recent addition to the Sanbra Group portfolio, radiator manufacturer Hilltop, it may see synergies in product development across companies, allowing brands to offer matching finishes across brassware and heating.

Looking ahead, with brand awareness across retail and specifier markets, the St James brand will also be developed over the coming years. “We are looking to build on the excellent brand equity associated with St James in order to provide retailers with even more value-adding options going forward” adds Reid. In addition, a dedicated specification team is in place for architects, interior designers, professional specifiers and retailers who are also involved in contracts. Marflow will also be again exhibiting at the HIX show in London towards the end of the year.

Investing in the future

The Sanbra Group’s support and investment in Marflow is continuing apace. Reid added “We have ambitious plans in place for Marflow. We have created a new customer-focused website with tailor-made sections for retailers, specifiers and consumers, and are currently redesigning our literature in order to make things easier for our customers and homeowners alike. Refreshed POS displays are also being developed to help grow showroom sales. A new ERP system has recently been implemented to underpin operations and we are developing the talents of our people”.

With a network of nearly 700 retailers across

the UK, the investment in product development, new finishes and options, stockholding and service is expected to help propel growth in the short to medium term. Reid concludes “Over the past two years, the business has been growing at 20% a year and we’re expecting similar advances this year and beyond.”

For more on Marflow visit www.rdr.link/KAN033

2. ST JAMES BRAND

Boasting Victorian styling, the St James brand is positioned at the top-end of the market and includes this bath filler

4. NOW BRAND

One of the company’s trio of brands, Now provides retailers with competitively-priced brassware

3. CUSTOMISABLE HANDLES Handbuilt in Birmingham, the St James brand is customisable with a wide range of handles

Company matters

Offering support for independent kitchen and bathroom firms because your business is our business

Recruitment

How to secure the best talent

The latest research from Remote states that 92% of UK employers have found it difficult to fill job roles in the past year. In fact, almost half (46%) are now open to negotiating salaries to get the right people in place. Creative solutions are key. Of course, take-home pay gets pulses racing, but businesses must offer incentives which will boost quality of life. For the canny employer, the talent shortage is a huge opportunity disguised as a problem – because it focuses attention on creating engaged employees from the get-go.

You heard it here first; the talent shortage is not going away. Years of experience is walking out the door in every trade and while there is a pipeline of new talent coming onstream, there’s no denying we’ve got a skills gap. Added to that, workers are carefully weighing up the pros and cons of staying in their current roles or jumping ship. And guess what? It’s not all about the money – it’s about the complete package. This is true whether you’re looking for the stars of the future or a more experienced professional.

MARKETING

Driving enquiries and sales in Q2

My guess is that Q2 2023 will likely be one of the most challenging quarters that KBB retailers have faced for some time. Although talk of the ‘cost of living crisis’ has calmed down somewhat, and most economists suggest that the Bank of England’s rate rises have peaked, it’s still a challenging environment. The postChristmas boost has dissipated, and many people are still putting projects off. Many of the apparent enquiries involve planning permission and builders, meaning installations are months and months away. The result is that there are fewer customers to go around.

Recession bottoming out

On the flip side, signs suggest that the recession (if indeed we’re actually in one) will bottom out through Q2. If you subscribe to that forecast –as I do – then how will you react? Sit things out a little longer and see what happens? Or, ramp up

Complete package

Think about it. Employees need to consider things like travel, fuel costs, childcare and even pet care when changing their working life. In my experience, no one wakes up one day and decides the grass is greener. It’s often a gradual process and it can take a while before an employee starts putting out feelers with a recruiter. Deciding whether to stay or go is stressful enough, so in the battle for talent, my advice for employers is to play a long game. And have a solid game plan.

1Be real: You must be brutally honest about where the skills gaps are in your business. At present the install sector is bearing the brunt of the crisis but unless we inspire more career changers and young people to see

your marketing activity now to enjoy riding the wave out of it?

History suggests that businesses reduce their advertising spending when more challenging economic times arrive. But it’s not true for every business. Our experience over the last year is that a sizeable percentage of UK KBB retailers buck this trend. Instead, they’re bold, optimistic and proactive.

Rather than tightening their belts, battening down the hatches and hoping for the best, they often double down on their marketing, aware of two things:

1.There’ll be less competition since many of their competitors will have hit pause on advertising activity.

2.When there are fewer customers, you need to fight harder for every single one, hence the need to advertise.

Next step advice

I expect those businesses to enter Q3 with a spring in their step, having pushed on in Q2 and

the benefits across the whole sector including design, retail and contract kitchens and bathrooms we will all suffer. Life can change in a heartbeat. How would you fare if your most important team members left tomorrow? How multi-skilled is your workforce? Which roles bring in the most profit and which ones bring in the most leads? Be forensic, realistic, and brave enough to talk to your staff about where they want to go in your business. It’s easy to assume that someone is happy where they are, but they may relish more variety or be curious about a role in another department.

2Take action: After your fact-finding mission, you may well find you want someone who can pivot between the stockroom and the showroom. Or that you need someone hands on to manage your contracts division. The clearer you are about who you want and what you can offer them the better. Remember we all need to feel important and valued. Getting the word out via LinkedIn, your website, a specialist recruiter, and your professional network is the next step but why not consider going to the next level by

enjoyed a greater share of the business out there. You may think, “Sure, you’re a marketer; it’s your job to say all this.” But my response is, “What if I’m right? And what action will you take for your business now if I am?”

Here’s my quick advice on what you should do based on where you’re at:

Need leads and enquiries now? Run Google Ads, invest in SEO and promote why people should buy from you using email marketing, leaflets or paid social media ads (Facebook, Instagram, and TikTok).

promoting how your business is expanding in the local media and on your own social media? This gives you a great platform to talk about why the KBB industry can be a very lucrative career as we will always want kitchens and bathrooms – as well as outlining the different career paths available. We must all be ambassadors for our industry.

3Keep moving: Once you have onboarded new team members – don’t rest on your laurels. We all know that client’s expectations are changing in terms of everything from delivery, turnaround, and project management. We must move with the market and if this means focusing on one or two key areas rather than trying to be a jack of all trades so be it. Be honest about what you are delivering and remember that no school leavers or career changers will magically appear at your door unless you try to engage with your local college, national training providers, the careers service and job centre.

EXPERT: Peter Jones

COMPANY: Foyne Jones

BACKGROUND: Peter Jones is founder and managing director at Foyne Jones, a specialist recruitment agency for KBB retail, independent and national merchant and construction sales. He is also the host of The Peter Jones Show podcast, which covers recruitment and industry news and features guests who are leaders in the industry CONTACT: www.rdr.link/KAN034

Meeting of young minds

Illustrator and designer at MHK Home Jennie Hicks and apprentice kitchen fitter at Day True Kasee Warner both travelled different paths to enter the KBB industry. Jennie came from higher education and is now studying a level 3 apprenticeship in Fitted Furniture Design, while Kasee came from a construction apprenticeship background, and is now studying the Level 2 apprenticeship in Fitted Interiors.

that an apprenticeship could be such a rewarding route into a design career. The impression I had was that it was an inferior option to university. This is such a misguided view, which needs to change. There are many benefits over the university route, the most important being that I get to work from the outset and am also earning, rather than building up a debt whilst I learn.”

Comfortable with enquiry levels right now? Allocate more of your budget to developing your brand and awareness – organic and paid social media, lifestyle magazines, signage, and radio. It’s also an excellent time to improve your website. In our industry, new customers are critical – without them, businesses wither and die. This means that undertaking the required activity to ensure you get enough of them is the top priority - regardless of how despondent or optimistic you are about the next quarter.

EXPERT: David Barker

COMPANY: InspireKbb

BACKGROUND: David Barker is managing director of InspireKbb, a sales and marketing consultancy for kitchen and bathroom retailers. Barker has over 25 years’ experience, with his areas of specialism including branding and positioning though offline and online platforms to generate tangible results. His family owned a kitchen and bathroom showroom for 15 years and Barker increased revenue eightfold through sales and marketing techniques.

CONTACT: www.rdr.link/KAN035

Jennie wanted to pursue a creative career in design after having completed a foundation degree in Art and Design and then a BA in Illustration from Lincoln University. Speaking as part of a Simon Acres Group ‘Movers and Shakers’ video, she says: “I am loving my role at MKM and the apprenticeship offers a great mix of practical learning and study, all offered in manageable chunks. It is a great way to learn as I have interaction with clients in a showroom environment alongside the support of the MKM team and my course tutor.”

Kasee explained what attracted him to join the kitchen industry was being able to be creative, problem solve and have a trade where it provides lifeskills: “You learn about plumbing, electricals, carpentry and installation. I think it’s one of the best ways to get into trade. You can learn at the same time as doing the job.”

But there is still a long way to go to reach young people and encourage them to take on an apprenticeship and to join the KBB industry. Jennie states: “I had no idea when I was at school

She continued: “I only found out about the apprenticeship in fitted furniture when I applied for a job with MKM. They support apprenticeships in a number of roles across the business and value the input and fresh ideas that young people can bring. It is a fantastic way to build a career and I would love to see it promoted more to young people at schools and colleges. If they understood the benefits, I am sure that many more would want to take them up.

“It is a career route I would recommend to any young person wanting to work in a design and sales environment. I absolutely love my job and am looking forward to a rewarding and fulfilling career.”

And Kasee is looking to broaden his skills base, learning advanced electrical and plumbing. “My whole ambition is to build a house, get into real estate and maybe flip some houses in the future.”

Watch video interviews with Jennie Hicks of MKM Home at www.rdr.link/KAN036 and Kasee Warner from Day True at www.rdr.link/KAN037

In the first of our new apprenticeship columns, we focus on the experiences of two young people who have entered the industry.

KITCHENS & BATHROOMS NEWS

We produce exclusive videos for www.kandbnews.co.uk interviewing business leaders and young people entering the industry. They cover industry-wide issues, retail initiatives and design trends. Plus we’ve now added showroom tours. Here are our latest, just in case you’ve missed them

Two-minute tour: Three River Kitchens

We take a two-minute tour of new community-focused, retailer Three River Kitchens based in Chelmsford, Essex. The directors transformed an empty coffee shop into a mid to high-end kitchen showroom and donations are made to the Mayor of Chelmford’s charities for each finished project. Watch the video at www.rdr.link/KAN038

What it’s like to be an apprentice kitchen fitter

Celebrating National Aprenticeship Week, we talked to an apprentice kitchen fitter from luxury London-based kitchen and bathroom showroom Day True. We ask Kacee, 21, how he found the job opportunity, what he has learned, his proudest moment and what’s next in his career? See what he has to say about the KBB industry at www.rdr.link/KAN039

Two-minute tour of Sola Kitchens

Sola Kitchens has opened its flagship showroom on Wigmore Street in London. The third showroom for the company, which features premium Scandi-inspired kitchen furniture, it is Sola Kitchens biggest and best studio to date. It even features a kitchen with swings and a real-life olive tree. Take a tour of this showroom at www.rdr.link/KAN040

KBB retail experts offer predictions for 2023 kitchen and bathroom sales

Sales director of buying group MHK UK Paul Wheeler and sales manager David Morris offer their views on kitchen and bathroom sales for 2023. They not only consider the market challenges for retailers but also the business opportunities they can explore. Watch the video at www.rdr.link/KAN041

Sustainable by design

At InSinkErator, we predict that sustainability and environmental issues will have an increased effect on the kitchen industry in 2023. The Government has announced that by 2023, every UK household will receive separate weekly food waste collections. Having a separate food waste collection can mean smelly food waste accumulates in the kitchen, therefore kitchen specialists may witness an increase in demand for alternative food waste solutions for the home, such as a food waste disposer.

Food waste disposers provide a great opportunity to independent kitchen specialists and are an easy add-on to any sink, furniture or kitchen sale, generating valuable additional turnover. Not encouraging or promoting sales is both an opportunity and margin missed.

Saving energy

Furthermore, according to a Green Homes report, energy efficiency is the most important feature that consumers are considering when purchasing a new home. Therefore, energy-saving products that can reduce resource use and subsequent utility bills are in high demand, especially as

energy costs continue to rise. This, consequently, is a huge opportunity for kitchen specialists to discuss energy-saving products that offer longterm savings with their customers.

Due to the media exposure of the energy price increases and subsequent advice shared on how to save energy, consumers are increasingly becoming aware of the energy saving benefits that a highly efficient appliance can offer, especially those who are working from home and are boiling the kettle more often. According to the Energy Saving Trust, 40% of households boil the kettle at least four times a day, with 75% admitting to boiling more water than they need, accounting for a significant amount of water and energy wasted every year.

Consumers can save water, energy and time with a steaming hot water tap, or combination tap. By instantly dispensing just the right amount of filtered steaming hot water needed, a specialist kitchen tap can save energy while eliminating the time lost waiting for the kettle to boil. Retailers should take the opportunity to demonstrate the benefits of owning a combination tap, highlighting the convenience

of having readily available steaming hot water or filtered water in the home

Advice for retailers

At InSinkErator, we believe that product training and demonstrations are so important for increasing awareness of the product category and educating retailers on all aspects, including the sustainable benefits offered. We encourage retailers to participate in any training offered by manufacturers and to ask questions on the topic of sustainability, especially if they are daunted by the subject. Retailers should request quantifiable and easy-to-understand evidence on the sustainable benefits of the products, that they can then share with their customers with authority.

The tools we armour our retailers with include brochures, which are provided in both digital and print formats, information sheets and images. We also provide an array of counter displays and POS to highlight the products to consumers. Furthermore, we have a large range of videos including “How a disposer works” and “How to fit a Food Waste Disposer”, which retailers can use to show customers the benefits in a concise format.

Marketing communications and customer service manager Europe, for InSinkErator, Anne Kaarlela says sustainability will have a greater influence on the kitchen industry in 2023

Top 3 website stories

What has been driving Kitchens & Bathrooms News website traffic? Here are the three stories with the biggest hits in February on

2. IMPERIAL BATHROOMS

www.kandbnews.co.uk

British manufacturer Imperial Bathrooms has announced it is “business as usual”, after a buyout by IBC Products Limited, following the company going into administration. Previous managing director of eight years, Neil Gore led the bid. View the story at www.rdr.link/KAN043

1. BATHNET

The first Bathnet, part of a series of regional networking events for independent bathroom retailers, has been hailed a success. Held at Village Hotel in Maidstone, Kent, the event saw 13 bathroom brands participate, including established names, such as Ambiance Bain, Sanipex, Lakes, Hansgrohe, Sunshower and SycamoreLED. It was the first of a trio of Bathnet events for 2023, with the next to be held in Birmingham in June, followed by an event in the North of England. Read the reactions by exhibitors at www.rdr.link/KAN042

ADVERTISEMENT INDEX

Here is a useful summary of all the adverts that appear in this issue of Kitchens & Bathrooms News. Each is listed with its page number and a direct URL that will get you straight to the relevant online information.

Ambiance Bain UK......................................................................(page 16)

www.rdr.link/KAN100

Bikbbi..........................................................................(inside back cover)

www.rdr.link/KAN101

Francis Taps................................................................................(page 10)

www.rdr.link/KAN102

HiB Ltd..........................................................................................(page 19)

www.rdr.link/KAN103

Hill’s Panel Products Ltd..............................................................(page 9)

www.rdr.link/KAN104

KBSA................................................................................................(page 4)

www.rdr.link/KAN105

Pronorm......................................................................................(page 15)

www.rdr.link/KAN106

Senstec..........................................................................................(page 21)

www.rdr.link/KAN107

Victoria & Albert Baths Ltd....................................(inside front cover)

www.rdr.link/KAN108

Waterline Ltd..........................................................................(back cover)

www.rdr.link/KAN109

1 3 2

3. SYMPHONY

Privately-owned KBB Furniture manufacturer Symphony Group has invested £30m into a factory expansion at its HQ in Barnsley, South Yorkshire. Measuring 300,000 sqft, the extension takes the total area of the factory to over 800,000 sq ft – equivalent to the size of 11 premier league football pitches. It has been built alongside the existing factory to secure the

company’s plans for the expansion of its product ranges, services, manufacturing capacity and storage. Read the story at www.rdr.link/KAN044