Commercial Vehicle Workshop September 2020

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The trade magazine for servicing and repair professionals

COMMERCIAL

VEHICLE WORKSHOP SEPTEMBER 2020

GOING PAPERLESS

The mobile system that can improve ef ficiency and customer ser vice

Also in this issue…

How lockdown will have affected fleet batteries ■ The critical role of technology in minimising vehicle downtime ■ Why wheel alignment doesn't have to be a time-consuming task ■

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CONTENTS

Volume 17

Issue 7

REGULARS 5

Viewpoint

9

6

News

31 What’s New?

8

Tech Tips

Business & Training

SPECIAL REPORTS 10 Continental looks at how fleets should prepare for the seasons ahead

10

BATTERIES 12 A look at some of the latest battery trends in the industry

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15 How lockdown is set to have affected fleet batteries 16 Why effective battery management during the warmer months is crucial 18 The three most important battery considerations

CLUTCH, TRANSMISSION & STEERING 20 How to fit a pull type truck clutch 22 The CV wheel aligner that helps provide a better and more profitable service

WORKSHOP MANAGEMENT SYSTEMS 24 The app and web-based portal service that can benefit you 26 Case study: how one company has successfully achieved going paperless 28 The critical role technology plays in minimising vehicle downtime

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VIEWPOINT

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PREPARATION IS KEY

Editor CIAN BRITTLE Editorial Assistant LAURA GUALDI

I

Consulting Editor SHARON CLANCY Group Editor DANIEL ARON Digital Manager KELLY NEWSTEAD Account Manager ALEX DILLEIGH Group Manager ROBERT GILHAM Graphic Designer GEMMA WATSON Group Production Manager CAROL PADGETT Publisher BRYAN SHANNON Subscriptions Commercial Vehicle Workshop is a business magazine for companies and individuals involved in all aspects of commercial vehicle servicing.

It is published 11 times a year and is available on free subscription to qualified readers.

Subscription rates: UK £30 To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk.

Printed by Walstead Peterborough Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way, Watford, Herts WD24 4YF Tel: (01923) 237799 Website: www.hamerville.co.uk Copyright © 2020

10,066

t has been a long and arduous road, but we appear to be recapturing a sense of normality within the industry after a lengthy lockdown. It would be too soon to say that we are in the clear, however, with numerous restrictions still in place.

Mind you, with the mixed messages coming out of Downing Street, it’s not hard to be ever-so-slightly lost when it comes to figuring out what is and isn’t currently allowed under the restrictions.

There’s reason to be optimistic, however. Although relatively small, we have finally seen an improvement in the number of LCVs joining Britain’s roads, with a 7.1% increase in registrations marking the first month of growth since January. Whilst this can be taken as a wider sign of the industry getting back into shape, there is certainly still a long way to go. One thing that the Government has done to ease the strain on operators is the announcement of HGV testing exemptions. The safest goods vehicles will be exempt from HGV tests for up to 12 months, which should be a welcome relief to those that want to get back up and running as quickly as possible.

Further to this, the Government has announced that tyres aged 10 years or older on the steer axles of commercial vehicles will be banned. Safety is certainly of paramount of importance, so this is an essential step towards making our roads safer. However, it’s crucial that you are aware of the impending ban so as to not get caught out in the future. Workshops need to be vigilant when it comes to tyre safety, so it’s important to keep an eye out. The secondary legislation will be laid before Parliament in the autumn and will also apply to re-treaded tyres, so make sure to check the GOV.UK website for more information when it is announced.

All the while, the COVID-19 pandemic rumbles on in the background. Even with these previously mentioned changes coming into force, it’s crucial that proactive management is pursued in order to react appropriately to anything that comes further down the line. The phrase “by failing to prepare, you are preparing to fail” couldn’t be more apt with all the talk of a ‘second wave’ in the media at the moment. Although, this apprehension couldn’t be further removed from the current political rhetoric, as Education Secretary Gavin Williamson continues to try and convince the country that there is little chance of coronavirus being transmitted in schools.

The talk of a ‘second wave’ is understandable, as you only need to look as far as the lockdown restrictions that were recently reintroduced in Preston to see that there is still a modicum of risk. This follows the tightening of measures in Leicester, Greater Manchester, and parts of West Yorkshire in order to keep the virus under control. As I write this, Bedford and Swindon have been added to the government “watchlist” of places where cases are rising, so it would hardly be the most surprising news if this was to increase in the coming months.

We are certainly not in the clear yet, but that’s not to say that things can’t continue as close to ‘normal’ as possible. Social distancing and proper sanitisation mean workshops can remain open and operational, but staying on top of the government “watchlist” will mean you can be in a position to react if further local restrictions are enforced. If the right preparation has been made, then workshops have little to worry about. So, for now at least, they can enjoy a sense of normality and return to business.

Enjoy the issue and have a great month.

From 1 July 2018 to 30 June 2019

Associate member

Cian B rittle Editor

The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication

SEPTEMBER 2020 CVW 5

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NEWS ©polack/AdobeStock

LCV market sees growth for first time since January The UK light commercial vehicle (LCV) market saw its first month of growth since January with a 7.1% increase in registrations, according to the latest figures released today by the Society of Motor Manufacturers and Traders (SMMT).

In total, 27,701 new LCVs joined Britain’s roads. Growth was particularly pronounced in pick-ups, where dealers recorded a 24.9% increase in sales.

The improvement comes against a backdrop of prolonged reduced demand, with overall LCV registrations down by 38.6% in the year to date. The latest SMMT outlook estimates that around 270,000 LCVs will be registered by the end of the year, a drop of 26.3%.

Mike Hawes, SMMT Chief Executive, said: “With lockdown restrictions rolling back and businesses restarting operations, the van market is beginning to look more positive.

Growth is likely to have been driven by pent up demand and the re-emergence of sectors such as construction.

“However, these green shoots of recovery could prove fragile given the uncertain economic situation. With new technology coming to the market and the need for operators to renew their fleets, maintaining overall business confidence will be crucial.”

“In total, 27,701new LCVs joined Britain's roads [...] dealers recorded a 24.9% increase in sales.”

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Latest COVID-19 advice update sees an end to maintenance schedule relaxations The traffic commissioners (TCs) have announced an end to maintenance inspection interval relaxations from 1st September 2020.

The traffic commissioners had previously agreed a risk-based approach during the COVID-19 pandemic, where operators unable to access maintenance facilities could extend the usual maintenance intervals for their vehicles. As restrictions begin to lift, the commissioners have made the decision to end this policy. The update issued on 30th July 2020 also covers:

■ An extension of temporary local bus

service processes until 4th January 2021 ■ An increase in the notice period for

service variations for Local Authorities from 24 hours to 72 hours in England and Scotland ■ Amending a registered local bus service to become a school or works bus service ■ The use of additional vehicles on certain services To find out more about the latest updates to the TC’s COVID-19 advice for operators, WWW.RDR.LINK/VS001

Government confirms HGV testing exemptions Following campaigning from Logistics UK (formerly FTA), the Government has confirmed that the safest goods vehicles will be exempt from HGV tests for up to 12 months to help clear the backlog after testing services were stopped by DVSA during the coronavirus crisis.

James Firth, Head of Road Freight Regulation at Logistics UK, explained: “The Government’s decision to grant longer HGV testing exemptions to the lowest risk vehicles – those categorised as ‘upper green’, with Earned Recognition (ER), or vehicles under two years old – will ensure that all critical logistics vehicles can remain on our roads delivering the essential goods and services the nation needs.

“Adopting this approach is the safest and most efficient way for DVSA to manage the

©shintartanya/AdobeStock

significant backlog of HGV tests that have built up during the pandemic.

“However, it is likely that the decision to only provide ‘upper green’ vehicles with exemptions will cause confusion among our members who have worked hard to meet the rigorous ‘green’ standard and felt that, by that definition, they were proven to be running safe, efficient and reliable fleets,” he concluded.

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Prometeon welcomes new ban on old tyres on steer axles Prometeon Tyre Group UK welcomes the Government’s ban on tyres aged ten years or older on the steer axles of commercial vehicles, and has reassured its customers that there is no cause for concern.

Survey sees 50% of HGV drivers neglecting walkaround checks According to a new survey by vehicle and fleet safety specialists CameraMatics, the majority of HGV drivers in the UK and Ireland do not consistently carry out vehicle checks.

CameraMatics surveyed over 500 UK and Ireland-based drivers, asking how often they carry out daily walkaround checks.

Almost 40% of drivers responded ‘I never do checks’, with a further 15.8% admitting that they rarely complete checks.

Walkaround checks should be a part of

“Almost 40% of drivers responded ‘I never do checks’, with a further 15.8% admitting that they rarely complete checks.”

every driver’s pre-journey routine.

Completing them means drivers and fleet operators are constantly aware of the state of their vehicle. The DVSA reported in January 2020 that 85% of lorry defects can be picked up during a walkaround check.

Very often these defects are quickly and inexpensively solved.

Leaving the depot with a defective vehicle can cause trouble, and in many cases, danger.

Drivers can also receive an unlimited fine and even a prison sentence for using an HGV in a dangerous condition, and there are many sanctions for operators too.

CameraMatics’ Founder and Director Simon Murray commented: “It’s concerning to hear that over 50% of drivers say they do not carry out regular walkaround checks. Our experience tells us that using an app like CameraMatics Go for walkaround checks significantly improves safety and compliance.”

Roads Minister Baroness Vere recently announced the ban, making it illegal to fit tyres that are aged ten years or older to the steer axles of trucks, buses, and coaches. The legislation will be laid in the autumn and will also apply to retreaded tyres, which must have clearly visible marks highlighting the date of retreading.

Peter Fairlie, Prometeon Tyre Group UK Managing Director, said: "We welcome this new legislation and the government’s drive to improve road safety. Our customers can rest assured that our internal and fleet management processes already go well above and beyond the new legal requirements."

“The legislation will be laid in the autumn and will also apply to retreaded tyres” Peter Fairlie

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TECH TIPS

RIGHT TOOL FOR THE JOB Brett Edkins, Technical Services Manager at Eclipse Diagnostics, runs through why technicians need to ensure they are buying the right diagnostic tool.

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efore purchasing any piece of diagnostic equipment, a fleet or workshop needs to assess its needs.

For example, if all your vehicles or those of your customers are from one manufacturer, a Jaltest Eclipse Testpad Extreme Pro single brand package may make the most sense.

However, if you are servicing a number of brands and models, the Jaltest EclipseTestpad Extreme Pro Full CV package is a better choice. Equally, if you are a main dealer workshop that is looking to increase revenue by attracting different brands from a wider audience, the same may be true.

Basic code readers can only provide the technician with very basic information which often fails to determine the real cause of a problem. Better suited to the modern workshops and importantly the modern vehicle are the more advanced ‘fault-to-fix’ products. The Jaltest Eclipse Testpad Extreme Pro package can fully diagnose the entire vehicle and importantly help the technician to move through the diagnostics to the repair.

The Eclipse package has you covered for trucks, coach/bus, trailers, agricultural equipment, and off-highway vehicles. In each category, a multitude of brands, including all the major manufacturers, are included ensuring the widest possible coverage.

Also important is a diagnostic tool that will work with the technician and is easy to use, taking the diagnosis down to component level when necessary and having all the required wiring and technical data that will help guide them through the process. The role of the diagnostic equipment is to help the workshop to improve productivity and revenue whilst also reducing vehicle downtime for the vehicle owner/operator. It is, therefore, a key component of the modern workshop.

Not being able to diagnose the vehicle quickly and easily or being able to find the real problem is one of the consequences of choosing the wrong diagnostic tool. All diagnostic tools will read codes and live data, however, the Eclipse Testpad Extreme Pro package goes far beyond the basic functions of basic code readers.

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Beyond the tool Whilst it’s important to look at the tool itself, fleet operators and workshops need to look beyond the hardware and software.

Just having the right tool is not even close to good enough anymore. Workshops need someone they can call when, for example, they have ten codes and are unsure where to start, or if they can’t get the tool to connect to the vehicle, or even if they are on a roadside recovery – away from their base – and in need of a guiding hand.

No matter how good the tool is, technicians need to be trained on the proper way to use it. The tools are more wide ranging and powerful than many realise, so training in the proper use is vital.

Unfortunately, a lot of people think you just buy a tool, hit a button, and you’re done.

times a year to reflect new models and more information as it becomes available and continues with the Eclipse support services.

A range of features and services are available including a comprehensive training package which also includes full training programmes held at the Eclipse Training Centre as well as cover from the Technical Support Service. This cover includes Vehicle Technical Support and IT Technical Support which offer telephone and remote-access based assistance, manned by trained and experienced professionals and available to all users to answer questions and solve any vehicle or IT problems.

The Technical Support Service is a key part of the overall Eclipse package and, together with Jaltest and the Eclipse Testpad Extreme Pro, sets them apart from others.

Looking after the customer Eclipse has developed its business around the core philosophy of customer support from when the system is first purchased and throughout its life. That support begins with the software, which is updated three

FOR MORE INFORMATION ON THE DIAGNOSTICS SOLUTIONS OFFERED BY ECLIPSE, WWW.RDR.LINK/VS002

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BUSINESS & TRAINING

ONLINE

LEARNING ©Milan/AdobeStock

CVW takes a dive into Schaeffler’s REPXPERT platform and how it can equip technicians with the information they need to make professional repairs simpler and more efficient.

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sing REPXPERT, along with fitting high precision, original equipment (OE) replacement components from the range of LuK transmission, INA engine, and FAG chassis repair solutions, allows independent workshops to compete on a level playing field with the vehicle manufacturer affiliated dealer networks.

The online technical portal is full of Schaeffler product and system data, providing technicians with invaluable information relating to all three brands, covering passenger car, light commercial vehicle and heavy-duty applications, including tractors.

REPXPERT members get instant free access to the built-in TecRMI library, which contains detailed installation guides, technical bulletins, and repair and maintenance information, as well as the complete TecDoc product catalogue system.

There are also many built-in tools that can help correctly identify and resolve common problems, including the LuK CheckPoint app which provides operating tolerances to diagnose the wear status of any LuK DMF. Education is a central theme throughout the site, with the online training section providing a huge library of installation videos from REPXPERT technical trainers.

Many of Schaeffler’s renowned ‘Belt and Clutch Academy’ clinics are also viewable.

It is worth reinforcing the message that everything on the REPXPERT site is completely free, technicians just need to enter their workshop details and then

confirm their registration after receiving a confirmation email. They will then become a REPXPERT member, with all the privileges and opportunities this provides.

Members can, for example, redeem the bonus points found inside Schaeffler product boxes for an even more diverse range of content, such as P-codes, service schedules, diagnostics, steering geometries, and torque values for non Schaeffler-related systems. Points can also be spent in the Bonus Shop, which has a range of workshop tools, clothing and point-of-sale materials.

Members also receive regular enewsletters (make sure you check the box during registration), updating them on the latest Schaeffler product news, training and bonus shop offers from the original equipment manufacturer and supplier.

REPXPERT is an invaluable platform for professional technicians that want to stay ahead of the game, learning about new and future technologies, and helping to protect

the long-term future of their business. It also continues to evolve, with members now able to access many popular features, plus some new and unique ones, directly from their mobile device by using the REPXPERT app.

App users can search for vehicles by registration number or application, or for specific parts by OE, competitor, and Schaeffler references. They can even scan the barcode on any Schaeffler carton to see all the vehicle application, product, and service information available for that specific repair solution. The DMF CheckPoint tool is also fully integrated into the app, along with contact details and background information about Schaeffler.

The REPXPERT app has been a huge benefit to many businesses, giving technicians quick and easy access to technical information directly from their own devices, reducing the need for sharing a PC in the workshop.

Over 2,000 UK mechanics are already actively using the app on a daily basis. To join them, simply search for ‘REPXPERT’ in the iOS or Google app store. It is a completely free download, and you can login with your existing REPXPERT membership details or register directly from the app after installation.

FOR MORE INFORMATION, WWW.RDR.LINK/VS003

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BACK ON THE ROAD AND READY FOR THE SEASON AHEAD Continental looks at how fleets should react to returning to a sense of operational normality, and what this means for tyres as a whole.

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he easing of national lockdown restrictions is good news for the fleets who have found trucks out of action. However, safety must remain at the forefront, as increased demand puts more trucks back on the road, both in the UK and into Europe, just as the industry reaches its traditionally busy autumn and winter season, as driving conditions worsen. The Traffic Commission’s revised guidance on HGV maintenance permitted some operators to temporarily increase or amend agreed service intervals during the pandemic, with permission granted to change servicing methods where workshops were unavailable.

However, for trucks which have not been on the road, it remains incumbent on fleet managers to ensure roadworthiness inspections are conducted prior to use, following a proactive, evidence-based approach. Vehicles granted MOT extensions from March 2020 to August 2020 will need to ensure the test is completed by the required date, the latest being November 2020.

Steve Howat, General Manager – Technical Services at Continental Tyres, comments: “Full and detailed assessment of truck tyres is imperative, as ensuring good tyre condition can greatly reduce the risk of costly breakdowns and improve safety.

“Tyre checks should include understanding the state of the wheel rims, tyre inflation accuracy, and tyre wear status, with drivers continuing this maintenance every day in walkaround checks.”

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He continued: “For vehicles which have been stationary, workshops conducting maintenance checks should pay close attention to tyre quality. Tread depth should be fully measured, and side walls assessed for wear pattern or any degradation.

“Whilst cuts and superficial damage – which tyres are subjected to during their service life – should not affect durability, deep cuts to either the tread or sidewall that clearly show ply exposure should be reported and replaced immediately.”

Time for winter tyres?

If trucks are expected to complete European travel, trucks may need to switch to winter tyres. Continental’s policy has always been to recommend the right tyres at the right time for the right application, so on winter roads, tyres must guarantee reliable traction and slippage must be prevented.

To help workshops understand if winter tyres are required, Continental publishes an overview of European regulations for winter equipment on trucks and buses. The document contains winter tyre guidance and regulation requirements for individual European countries, and information on whether snow chains are required.

Any commercial vehicle which ventures abroad must be wary of the regulatory requirements placed on vehicles driving in

winter conditions. In Germany, for example, a change in the winter regulations came into force on 1st June 2017 and stipulates new minimum requirements for tyres in winter conditions. Tyres on permanently driven axles must now display the three-peak mountain Steve Howat snowflake (3PSFM) alpine symbol, with a transition period which permits mud and snow (M+S) tyres produced before 31st December 2017 until September 2024.

A 3PMSF symbol branded on a tyre's sidewall indicates that the tyre meets required performance criteria in snow testing to be considered Severe Snow Service-Rated.

These tyres provide improved snow traction beyond a standard M+S (Mud + Snow) tyre.

For UK operations, fitting winter tyres to all the axles of vehicles which have to operate in more difficult road conditions should also be considered. Once the severe weather is over, they should return to conventional tyres.

Howat added: “Freight operators will no doubt continue to face a myriad of disparate challenges in the wake of the ongoing global COVID-19 pandemic. Making sure trucks which have been out of action are safe and able to work and are fitted with the correct tyres for the task in hand is the first step in getting road transport moving again.”

For more information on Continental WWW.RDR.LINK/VS004 Tyres,

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BATTERIES

A CHANGING L ANDSCAPE As battery management specialists and manufacturers have been extremely busy throughout the COVID-19 period, Ken Clark, Managing Director at Rotronics, highlights some of the critical changes that have been taking place in the sector.

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he spotlight is now firmly on good battery management; throughout the last few months, the importance of maintaining a vehicle’s battery has never been more obvious. Those workshops that have not maintained the batteries to optimal levels are now seeing that their costs keep increasing.

Commercial vehicles have either been on the road permanently or off the road and preparing to get back on it. Due to the focus towards remote working, Rotronics is seeing an increased interest in ROBIS, its remote, web-based dashboard and reporting system that collects battery data from national/regional workshop sources and presents it in filterable reports enabling customers to analyse battery data quickly and easily. Owners/managers can see the data from home if they are homeworking and not in the workshop each day, or if they are reducing travel between workshops.

From May 2020 to the present, Rotronics has been seeing a trend that around 48% of batteries entering workshops will require attention. This has increased from 35% of vehicle batteries needing attention in preCOVID times.

This increased need to look after vehicle batteries is down to several combined factors; some vehicles have not been used as frequently, some not at all, and some more than ever. There are fewer technicians currently in workshops; therefore, a few of the essential battery management practices may have slipped. Additionally, new vehicles have been stored throughout this COVID-19 time and the batteries will be in a poor state

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of charge on receipt. If vehicles have been in backlog, the batteries will not have been maintained. That puts additional pressure onto limited staff.

Time is money The Rotronics team is also finding that workshops with limited time and resource have been more reluctant to test and charge certain vehicles, especially on those vehicles whereby access to the battery is more challenging than before. This is certainly causing issues amongst some fleets and it is vital that owners/managers ensure that the basic battery management programme is completed, to avoid premature failure.

Rotronics is also seeing increased misdiagnosis, as technicians best guess the battery technology (AGM/EFB or regular) especially when start/stop vehicle applications are in use. ROBIS comes into its own in this situation as fleet owners/managers can keep a close eye on what work should be done to keep the batteries in excellent condition. They will also be able to see whether or not maintenance is being completed.

Full visibility and traceability of activities is proving to be extremely important to Rotronics’ customers; the company is constantly being asked about how to make sure that the technicians are carrying out the maintenance activity that is highlighted by the test procedure. Regular monitoring, testing, and charging within a battery management programme, as part of everyday practice in workshops, will considerably reduce avoidable costs and maximise a battery’s performance and lifespan.

It is important to check what you have in the arsenal of workshop equipment and that the battery management equipment is suitable for all applications. Will it provide the results that you require? A proactive battery management programme ensures that batteries are maintained to optimum levels and avoidable costs are significantly reduced.

Cash savings Cash flow is a significant issue for businesses in the current climate and battery failure and wasted expenditure is not an option.

Previously, significant sums were unnecessarily spent on roadside recoveries and batteries due to poor battery management. That is not an option in the current economic climate and the pressure is clearly on workshop teams to ensure that the batteries are tested and charged accordingly, in good order, and issues rectified with maintenance actions taking place.

Rotronics’ customers are working closely with the company to achieve significant savings for the fleet as there is considerable budget scrutiny.

The COVID-19 crisis has brought much of the wastage

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due to poor battery management into sharp focus and the company is helping its customers manage their workshops efficiently and cost effectively.

Service and repair As workshops are getting back into full operation, it is important to do a check of the battery stock and not to neglect the batteries on the shelves, as these need to be tested and charged before fitting if they have been left for a period of time.

Moreover, this is a good time to look over all battery-related equipment and check the condition and suitability for use, clear grease and grime from the terminals, watch out for any wear and tear, and ensure power packs are on charge all the time.

New E-Commerce Website The new and improved e-commerce website from Rotronics has been redesigned and developed to provide the best online experience and provide online purchasing.

In addition to enhanced aesthetics and functionality, the website is home to a range of new features, including: ■ A one-stop shop Service Centre, for after-sales needs ■ Videos on how to conduct a full system test and use

individual products

Don’t cut corners Not looking after batteries is crucial safetywise, and poor maintenance and neglect can increase the chance of excessive battery gassing due to being out of balance.

Rotronics has seen an increase in poorly balanced batteries; typically (pre-COVID), you would see less than 50% of batteries being out of balance.

However, now there has been an 11% increase in commercial vehicle batteries being out of balance. This can increase the risk of premature failure and, in extreme circumstances and when left unchecked, increase the further risk of explosion as batteries become further discharged/overcharged as the vehicles system attempts to recover the battery set.

■ A resource centre, filled with user guides and manuals ■ Battery tips and Q&As with the Rotronics experts

Also, a ‘return on investment’ calculator is featured within the website product pages to help customers understand what the financial benefit is when buying any battery technology. To see this for yourself, WWW.RDR.LINK/VS005

This doesn’t just affect the automotive industry; the company’s customers in other sectors, such as power generation, have noted that there have been more battery explosions during this period. We are working with our customers to help them provide a safe working environment for their technicians.

FOR MORE INFORMATION ON ROTRONICS AND THE BATTERY MANAGEMENT PROGRAMMES, EITHER CALL 0121 526 8215, OR WWW.RDR.LINK/VS006

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BATTERIES

CORRECT PROCEDURE Fleets have been in demand during lockdown, with households relying on them for delivers. VARTA explains how this has affected fleet batteries.

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uring the recent lockdown period, nearly all households have relied on purchasing online and getting items delivered to their front doors. This isn’t only electronic goods and items for the home, as even doing the weekly food shop online has become the norm for many.

It has been reported that this has put a strain on many delivery companies, with extended service times being advised due to demand outstripping capacity. This has impacted many fleets, as additional vehicles have been put into action and additional routes are being used; but often at the cost of vehicle maintenance schedules being adhered to.

In addition, some fleet maintenance staff have been either furloughed or working limited schedules to avoid too many being in the workshop all at once, in order to adhere to the social distancing guidelines that the Government put in place.

What this means is, many delivery vehicles have not had the care and maintenance they would usually do, and jobs like carrying out regular battery maintenance and testing have been skipped.

VARTA recommends that, as businesses return to work and get back on track, battery maintenance should be routinely carried out on their fleets; particularly on those that might not have been serviced for some time. For a full list of what should be undertaken, to ensure the best performance from your batteries, the following procedures are suggested:

Visual inspection

■ Connect the tester clamps to the

■ Test batteries and check voltage at least

battery: red to positive (+) and black to negative (–) ■ Rock each clamp back and forth to ensure a good connection ■ Follow the steps the tester proposes: add the Ah/CCA ratings displayed on the batteries and make sure that you always test Varta batteries against EN norm.

■ Follow the recommendations made by the tester in order to ensure that batteries are being maintained appropriately

■

■

■

■

every four weeks Keep record of battery maintenance history to ensure maintenance intervals are not missed Check batteries individually and recharge immediately if the voltage is at or below 12.4V Both batteries should be at the same voltage. If not, balance charge with a smart charger The charger should have a capacity of at least 10% of each battery’s capacity, e.g. a 200Ah battery requires at least a 20A charger

Faulty electrical components ■ Always run a full vehicle system check

alongside battery checks ■ Check for consumers draining the

Replace as a pair ■ If your battery tester recommends

exchanging one of the two batteries fitted, both should be replaced as a set ■ To ensure the longest potential lifetime of batteries in pairs, it is recommended to fit only batteries from the same production batch and submit them to frequent checks ■ A degree of ‘unbalancing’ of a pair of batteries is inevitable during normal usage. This minor degree of unbalancing can cause gradual deep discharging.

Batteries which are fitted as a pair are typically unlikely to fail at the same time.

Correct testing ■ If testing a battery in-vehicle, make sure

all vehicle loads (lights, etc.) are switched off and the key is removed ■ Always visually check the battery case and do not test a battery if there are any signs of damage or incorrect polarity ■ A battery tester with a printer, leads in good condition (no repairs) and capable of testing conventional SLI, EFB & AGM is recommended

battery with the key off ■ Know how to test for parasitic drain on

an electrical system ■ Know how to test for excessive cranking

amps ■ Know how to test alternator output ■ Understand volt drop on electrical

circuits ■ Only three cranking attempts should be

carried out. The cranking attempts should follow a pattern of three seconds of cranking and a minimum pause of two seconds ■ Extremely high currents can be drawn by faulty components such as starter motors, which can cause internal issues not visible to the naked eye ■ Excessive and repeated cranking attempts should be avoided ■ Never jump start batteries if electrical components on the vehicle are known or believed to be faulty

TO FIND THE RIGHT BATTERY FOR YOUR VEHICLE, WWW.RDR.LINK/VS007

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BATTERIES

PREVENTATIVE MEASURES

T

he performance and lifespan of leadacid batteries is seriously inhibited when exposed to temperature extremes. Warmer temperatures pose a completely different set of challenges to a commercial vehicle. So, it’s easy to forget the battery during the warmer summer months because it doesn’t have to work as hard to get the vehicle started.

But did you know that the heat and the hot summer weather is the root of many winter battery problems? The battery can get damaged by high temperatures in summer, heat generated under the bonnet, or, in the case of trucks, because the battery is too close to the exhaust. During the summer, however, the warmth in the surrounding air can help the battery function well, so any reduction in condition isn’t picked up. It’s not until the cold weather strikes that you realise you have a problem.

Don’t forget there are still high power demands from the vehicle during the summer. Parasitic loads such as tracking devices and alarms, along with air conditioning and electric windows, mean that the battery is still being put through its paces. So, it’s really important that you regularly check the state of the battery all year round.

In the UK, around one in four commercial vehicles arriving in the workshop have a battery related problem – whatever the time of year. Battery maintenance is just as essential during the warmer months, but you need to consider a slightly different set of challenges.

16 CVW SEPTEMBER 2020

Tony Zeal from CTEK explains why effective battery management during servicing in warmer months is essential.

Drying out Modern ‘maintenance-free’ batteries can easily dry out and/or the plates can become damaged. This is a common problem with batteries that are left attached to an old technology trickle-type charger or that are connected to a charger that is too powerful for the battery.

Overheating Delivering an uncontrolled charge risks fluid loss through overheating or ‘boiling’, the battery will become unusable due to dried-out cells. If ambient temperature goes above 25˚C, batteries should be charged at a lower voltage to avoid this.

Sulphation This can still happen in the summer! It occurs when the battery is left undercharged, something that many only address during the winter. Don’t leave the battery purely in the hands of the alternator that will likely charge the battery to 80% capacity. Factor in

alarms or trackers and, even during regular summer use, there is a risk that the battery could become discharged.

Simply by charging and conditioning batteries during a regular service, you can ensure that your fleet of vehicles is protected against flat batteries and other battery-related breakdowns. CTEK has a fast, safe, and effective solution that will enable workshops to charge batteries without the removing of the battery from the vehicle or interfering with vehicle servicing procedures.

CTEK chargers are powerful, fully automatic switched mode battery chargers designed to offer outstanding levels of reliability, safety, and efficiency. They are fully automatic with temperature sensors, easy to use, and require no specialist knowledge or monitoring – simply connect, forget, and carry on with a normal service without worrying about the risk of overcharging and drying out.

Regularly charging vehicle batteries, even during the summer months, will maximise battery performance, extend battery life, and, most importantly, ensure that vehicles don’t fall victim to battery failure when the colder weather strikes.

FOR MORE INFORMATION ON THE BATTERY SOLUTIONS FROM CTEK, WWW.RDR.LINK/VS008

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BATTERIES

THE RIGHT CHOICE It is vital to make the right choice for the conditions.

ECOBAT explains the three most important considerations when it comes to batteries.

E

fficient supply logistics are more important than ever, with customers expecting faster and more predictable deliveries; which is why, in this competitive environment, fleet owners should be focused on the total cost of ownership. This is because, anytime a CV is off the road due to breakdown, it not only leads to customer dissatisfaction, but extra overheads for its recovery and repair, as well as potential fines or penalties.

It is vital to make the right choice for the conditions of use when it comes to a battery.

The three most important considerations when selecting the most appropriate solution are vibration resistance, cyclic endurance, and cranking power.

Vibration resistance – For CVs with rear chassis mounted battery installations (e.g.

Euro V/ Euro VI vehicles), robust and high-vibration-resistant batteries are required to avoid breakdowns. Vibration resistance is also required for any vehicle operating on poor quality road surfaces or rough terrain.

Cyclic endurance – High cyclic endurance (charge, discharge, charge) is particularly important for batteries in long-distance vehicles where drivers live on-board for days at a time or for those doing intensive urban deliveries or with extensive energy requirements. A high level of cyclic endurance maximises lifespan on the battery and ensures it is able to deliver multiple engine starts.

Cranking power – High cranking power allows for dependable engine starts in cold climates and is a requirement for many power-intensive vehicles.

The new Exide StrongPRO features a high vibration-resistant design, and comes with Carbon Boost, the company’s smart

18 CVW SEPTEMBER 2020

solution for reduced acid stratification and faster recharge.

Since AdBlue (diesel exhaust fluid) systems were introduced with Euro V/VI engines, CV manufacturers have moved the battery to the rear of the chassis, where increased vibrations can cause early battery failures. Exide’s HVR technology prevents this, and enables StrongPRO to pass the extreme vibration tests under the new European V4 standard (EN 50342-1:2015).

Using StrongPRO, therefore, means less risk of breakdowns, greater starting reliability, and a longer lifespan, thus providing fleets the lowest total cost of ownership for their vehicles. As a leading OE manufacturer, working with numerous truck manufacturers and agricultural brands, Exide brings this latest technology straight to the aftermarket.

Early CV battery failure, caused by exposure to deep discharge conditions, is common with vehicles having to cope with challenges such as frequent starting and stopping for the urban delivery environment, as well as having to deal with the demands of overnight heating and lighting required for long-distance logistics providers. This strain can lead to sulphation and acid stratification, affecting battery lifespan.

Avoiding sulphation With Carbon Boost, Exide’s smart electrochemical solution for longer battery life, unique carbon additives on the surface of the negative plates increase the speed at which sulphate particles dissolve. This leads to faster recharging, as well as protection from sulphation, and less acid stratification.

Sulphation occurs as sulphate particles progressively cover the negative plates, which makes recharging less efficient because energy is used to dissolve it.

However, acid stratification arises when the sulphate particles turn into sulphuric acid during charging. This is heavier than the electrolyte, so sinks to the bottom, which has an adverse effect on the battery’s ability to charge, as it can’t charge in concentrated acid and is less efficient in the dilute.

In addition, the concentration of acid will cause the lead plates to sulphate from the bottom, commonly known as bottom plate sulphation, and become brittle, which left unchecked, will result in the battery losing a third of its capacity in as little as six months.

FOR FURTHER DETAILS ON THE RANGE FROM ECOBAT, WWW.RDR.LINK/VS009

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CLUTCH, TRANSMISSION & STEERING

HOW TO FIT A PULL T YPE TRUCK CLUTCH Transmission systems specialist Valeo talks CVW through a fitting guide of a pull type clutch with snap on/snap off mechanical bearing.

í˘ą

A

ccording to Valeo, a pull type clutch with snap on/snap off mechanical bearing replacement consists of six main stages: í˘ą Tooling and kit contents check; í˘˛ Dismounting defective clutch; í˘ł Fitting pressure plate cover assembly and driven plate; í˘´ Bearing replacement; í˘ľ Fitting of the gearbox housing; í˘ś Reinitialisation and road test.

STAGE í˘ą Tooling and kit contents checklist The generic tools you will need to operate a successful fitting operation safely are: 1.

2.

3.

4.

5.

6.

7.

8.

9.

Lever arm Torque wrench Release wrench for cover assembly Driven plate centring tool Fitting pins Crankshaft rotator Clamp for release bearing Flat wrench for pilot bearing release tool Pilot bearing disengagement tool

Valeo’s replacement clutch kit is composed of three components: pressure plate cover assembly, driven plate, and mechanical release bearing, and it always includes a fitting instruction.

20 CVW SEPTEMBER 2020

Valeo claims to supply one out of every two OE truck clutches and provides clutches for Euro VI applications for manual and automatic gearboxes. Be Ready with Valeo Euro VI range: DAF XF, Iveco Eurocargo, Stralis, and Trakker; MAN TGS, TGX; Mercedes-Benz Actros, Antos, Arocs and Atego; Renault Trucks DS Scania G, P, R; and Volvo Trucks FE and FL.

STAGE í˘˛ Dismounting defective clutch Before moving the gearbox out, you will have to perform some operations to disengage the release bearing and the fork from the clutch. Open the gearbox housing trap door. Please note, depending on the vehicle brand, opening of gearbox may vary.

First use the crankshaft rotator from the vehicle manufacturer to rotate the flywheel.

This operation will make the hooking ring on the pressure plate cover assembly easily accessible. Disengage the release bearing and fork to enable gearbox box detachment from the engine. Enter the clamp through the gearbox trap and clip it to the hooking ring. Snap-off the release bearing with the lever arm. You can now unscrew the gearbox screws and move out the gearbox to access the clutch parts.

Fix the centring tool, which prevents the driven plate from falling down. Unscrew the pressure plate cover assembly. First unscrew two screws of the pressure plate cover assembly and install two fitting pins.

í˘˛ Then unscrew the pressure plate cover assembly according to the correct order.

Disassemble the driven plate. Remove the centring tool. Use a disengagement tool to take out the pilot bearing.

For safety of driving, Valeo recommends changing the pilot bearing each time you change your clutch kit. Check that there is no grease around the flywheel. Clean the flywheel using solvent or brake cleaner and sandpaper grit size 150.

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í˘´ STAGE í˘ľ Fitting of the gearbox housing

í˘ł STAGE í˘ł Fitting pressure plate cover assembly and driven plate Install the new pilot bearing first. Once again, fix the centring tool to prevent the driven plate from falling. Before fitting the driven plate, make sure that its splines do not seize and fit to the gearbox axis.

Make sure you DO NOT put grease on the driven plate; it may alter the friction coefficient! Install the driven plate and the pressure plate cover assembly. Firstly screw lightly the pressure plate cover assembly.

Remove the two fitting pins and the two screws. You may check the tightening torque according to manufacturer recommendations.

Valeo strongly recommends NOT USING an impact driver. It may damage the thread!

Tighten the screws of the pressure plate cover assembly in correct order by using your torque wrench. When finished, remove the four shipping clips from the pressure plate cover assembly. Finally, remove the centring tool.

í˘ľ Remove the old release bearing. Check that there is no grease leak on tube guide and clean the tube guide with solvent and sand paper if necessary. If the fork axle is seized up, add some grease to the fork seating axle.

Fit the new release bearing and tighten the fork with torque wrench. Check that the fork axle is moving smoothly and its condition is good. Change the fork if needed.

Close the gearbox housing and tighten its screws. Snap-on the release bearing (accessible through the slave cylinder in some applications). Push twice to ensure good snapping. Check carefully that hooking ring needles are correctly centred at equal distance with centre part of the ring. They should not touch upwards or downwards.

Ensure to close the gearbox trap using gum watertight cap to prevent the gearbox housing from dust contamination.

STAGE í˘ś Reinitialisation & road test Reinitialisation of gearbox with diagnostic tool: after fitment of the clutch for a vehicle with robotised transmission, it is mandatory to reset the system with the right reinitialisation diagnostic tool. After reinitialisation, you should road test the vehicle.

STAGE í˘´ Bearing replacement Check the tube guide and primary shaft.

Before replacing your release bearing, you have to disassemble the fork, which may need to be changed depending on the vehicle mileage or fork's seizing. Now you can access the release bearing and remove it safely.

FOR MORE INFORMATION ON THE AVAILABLE RANGE FROM VALEO, WWW.RDR.LINK/VS010

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CLUTCH, TRANSMISSION & STEERING

Clive Seabrook, CEO of Pro-Align, outlines how the new Hunter commercial vehicle aligner helps workshops provide a better and more profitable service.

HUNTING

A BET TER SERVICE

T

yre and fuel costs remain two of the most significant items on the minds of commercial vehicle operators and workshops alike. Without their proper management and attention, it could mean the difference between a healthy profit or a painful loss at the end of an already challenging financial year.

Many workshops have long recognised the impact that correct wheel alignment can have on the management of both tyres and fuel. After all, when a truck’s tyres are correctly aligned, tyre life can be extended by as much as 22% and 10% respectively for drive and steer axle tyres.

Furthermore, without the misaligned tyres scrubbing across the road surface, causing additional rolling resistance, some studies have shown that fuel economy can also be boosted by between 2-19% in the worst cases, potentially reducing running costs by tens or even hundreds of thousands of pounds a year – a figure which simply cannot be ignored.

Saving graces However, with a standard CV alignment check typically taking 12-15 minutes, many workshops feel that they cannot justify the investment in additional labour hours to regularly check a truck’s alignment without any guarantee of potential fuel or tyre wear savings.

22 CVW SEPTEMBER 2020

With this in mind, Hunter’s engineers have worked hard to develop a dedicated wheel alignment system for multi-axle trucks which overcomes this challenge. Indeed, the new system allows workshops to perform a three-axle alignment check, including a results printout, in just three minutes.

Given the speed of the system and the potential improvements on operating costs that it can deliver, workshops and operators shouldn’t continue to overlook regular wheel alignment checks for their vehicles.

Added efficiency In order to deliver the time savings for workshops, Hunter’s engineers have designed an alignment system which removes many of the repetitive labour-intensive steps that would normally be required.

For example, the Hunter procedure does not require any axles on the vehicle to be jacked. A simple roll forward compensation, which can be carried out effortlessly with the Hunter truck pusher, is all that’s required.

The number of walking steps required by technicians to perform the alignment and the number of sensor movements are also reduced significantly. In fact, Hunter’s engineers calculated that total steps taken by technicians to conduct an alignment check can be reduced from 203 to just 81 when switching to this system, greatly improving efficiency.

Furthermore, it’s not just the wireless Hunter hardware which contributes to the potential gains for workshops; the WinAlign HD software also plays an important role too. As well as having one of the most extensive vehicle information databases available, it also includes a wealth of adjustment videos and work management features which provides technicians with on-the-job assistance to improve their skills and effectiveness further.

TO FIND OUT MORE ABOUT THE HUNTER SYSTEM FROM PRO-ALIGN, WWW.RDR.LINK/VS011

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WORKSHOP MANAGEMENT SYSTEMS

GOING MOBILE CVW takes a look at the offering from Freeway Fleet Systems and how it can benefit you.

F

reeway Fleet Systems is a complete fleet management solution that provides real-time visibility of workshop activity, performance, and costs down to individual components. The software is designed to improve asset management, compliance, and fleet maintenance, working seamlessly across different platforms from on-premises server or cloud, with desktop and mobile interfaces.

Increasingly, that means empowering customers to access, manage, and book servicing through mobile devices. Freeway has recently introduced two new services to facilitate this: ‘fleet-in-your-pocket’ and a web-based portal that allows users to manage service dates and slots for vehicles, trailers, and plant for internal divisions either internally within their own company or externally with an authorised service provider.

Web-based service bookings The web portal software auto-generates email or text messages such as booking confirmation, reminders, and work completed notifications. Using communication templates these

24 CVW SEPTEMBER 2020

notifications can be easily customised and allow different recipients to be set up, for example, dealer service desks, asset owners, and vehicle drivers. Booking management capability allows complex accounting requirements to be handled, such as applying variable charges for different cost centres, partners, and customers.

“The online booking portal is a game changer for anyone providing a workshop service, whether internal or external. It’s a real-time paperless facility that eliminates phone calls and the usual wasted time checking workshop schedules and going back and forth with available slots. Like

booking a slot for a grocery delivery, vehicles can be simply booked in with a few clicks and the whole process is automated thereafter,” says Patrick Tandy, Managing Director of Freeway Fleet Systems.

‘Fleet-in-your-Pocket’ app Freeway’s ‘Fleet-in-your-pocket’ app has been developed for management and staff with responsibility for planning and assigning work or authorising purchases relating to fleet maintenance and compliance. The aim was to incorporate all aspects of cost-control and compliance into a mobile device application to improve management and efficiency, reducing bottlenecks to speed up workflows.

The app provides a single smartphone interface for everything from Earned Recognition KPIs and staff overview to defect recording, time-sheet entry, parts purchasing, authorising, and issuing.

‘Fleet-in-your-pocket’ can benefit managers, stores staff, drivers, engineering staff, and accounts with immediate access to more accurate information with less timeconsuming processing. Managers can view key statistics on scheduling, spend, and

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Earned Recognition compliance live and from the workshop floor. The app also provides an oversight of what each staff member in the workshop is doing at that exact point in time.

“We have been working with our customers over many years to improve levels of automation and ‘fleet-in-your pocket’ is a culmination of the move to mobile working that has come into its own in the course of the last year,” explains Tandy.

“The DVSA’s Earned Recognition Scheme officially sanctions digital record keeping and it is clear that this will be the way forward for compliance in the future,” he continues. “Secondly, costly industrial equipment is increasingly being replaced with mobile devices that are much less costly and user-familiar, and thirdly, there is greater user awareness and acceptance of digital technology.”

“‘Fleet-in-your pocket’ is a culmination of the move to mobile working that has come into its own in the course of the last year.”

Tandy concludes: “In addition to the acceptance of mobile working, the interfaces we are providing and the technology we are using has also reached a tipping point where the number of integrated functions and their ease of use make it much easier to make the switch from paper.”

Elsewhere, store managers can carry out stock-checks and part requests and part issues can also be done using a smartphone.

Engineers can also use mobile devices to record defects as well as rectification work capturing photographs as they work – backed up with immediate access to the vehicle's entire history of defects/labour and parts issues. Drivers can also carry out first-use checks as well as ad-hoc breakdown/defect reports with instant communication to engineering.

FOR MORE INFORMATION ON FREEWAY FLEET SYSTEMS, WWW.RDR.LINK/VS012

CASE STUDY Gregory Distribution operates a fleet of 750 vehicles and 1,000 trailers and has workshops in seven locations. It has been operating Freeway software for over a decade as part of a Group-wide fleet management system that provides realtime, 24/7 information for centralised management including compliance, purchasing, and business analytics.

Whilst many Gregory employees simply access the system to view vehicle documentation, around 20 administrators and managers use Freeway throughout the day to access data relating to the fleet.

Freeway provides useful Key Performance Indicator data on the fleet and, as well as Freeway generated reports, the software integrates with Gregory’s IT platform for additional KPI reporting.

In the latest upgrade, Gregory Distribution has equipped its fleet engineers at five sites with mobile devices in a move designed to replace a significant amount of paperwork in workshops.

Freeway’s mobile application is being used on rugged tablets by Gregory’s technicians to replace paper inspection forms, timesheets, and job-cards. The job-cards provide a wrapper holding all data on work done, whether internally or externally.

Through their tablets the company’s 50 technicians also have immediate access to historic data for a vehicle, such as previous defects fixed and parts used.

The Freeway tablets are connected to Freeway’s central fleet management system to provide real-time insight into scheduled, in-progress, and completed fleet maintenance work.

“The introduction of mobile devices in the workshop has eliminated much paperwork and the keying in of data,” says Alan Worden, Group Technology and Contracts Director for Gregory Distribution. “That’s saved a huge amount of administrative time. It’s not only boosting our efficiency, but it is making management easier as we can all instantly gain access to information about the fleet, whether it be for checking compliance or seeing if and when a vehicle is available”.

“By using Freeway’s software nationally, we have been able to very quickly standardise our approach to compliance and easily publish a daily report illustrating our company-wide position.

The tablets have helped us further align everything by introducing a standard process for workshop work and reporting,” Worden adds.

“With the roll out of tablets we now have a real-time element and that adds a new and important dimension to the system from a central management perspective.

Freeway gives us one stop visibility of engineering activity and this is helping us minimise vehicle downtime,” Worden concludes.

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WORKSHOP MANAGEMENT SYSTEMS

GOING PAPERLESS B

Mobile service management software has allowed specialist vehicle company Bence to eliminate paperwork from its operations and improve customer service and emergency call-out response times.

26 CVW SEPTEMBER 2020

ence has rolled out the latest mobile workforce management technology from BigChange to improve efficiency, productivity, and customer service across its entire operation.

The BigChange system completely replaces paper records providing Bence with around-the-clock visibility of operations, from scheduled maintenance and refurbishment in the workshop to engineers servicing and fixing units on site.

It incorporates job scheduling, route planning, vehicle tracking, and comprehensive management reporting.

Bence designs and builds specialist vehicles and trailers that include everything from emergency vehicles to mobile units for MRI scanning, endoscopy, breast-screening, command and control and motorsport workshops. The Bristol-based company also provides transport, servicing, and rentals of units.

Service packages include a full maintenance package for the equipment on a vehicle, trailer, or mobile unit, and includes chassis servicing for specialist vehicles regardless of manufacturer.

Servicing of ancillary equipment can include air conditioning and climate control checks, generator maintenance, and repairs

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to on-board equipment such as pumps and sinks. Tail-lifts receive a six-month LOLER check. On-site chassis servicing, typically scheduled out-of-hours, is undertaken at between eight and 12-week intervals, with generators serviced every 200 hours.

Bence also recalls its specialist vehicles and mobile units once a year for a major service in its Bristol workshop and any other repairs, including re-spraying.

There is also a 24/7 rapid-response service nationwide – Bence guarantees arrival within four hours anywhere in the UK. “Many of our vehicle and mobile units are deployed in critical work at the frontline so we have to maintain exceptional levels to minimise downtime,” says Conrad Stanley, Service Manager for Bence. “Through BigChange we now have real-time, 24/7 visibility of our mobile operations and this has completely transformed the way we work and allowed us to provide a better, more dynamic service.”

With BigChange, both mobile and workshop engineers have been equipped with rugged tablet devices as part of a complete management system for paperless working. The JobWatch mobile app has replaced paper time-sheets, job-sheets and

inspection reports and the devices also offer navigation and image capture. The app synchronises in real-time with cloud-based BigChange software so managers have a complete picture of servicing operations.

Bence service technicians are multiskilled – before moving to mobile work, they spend the first three months in the main workshop working on units that arrive for annual service. The job sheets on the JobWatch app guide them through the correct service procedure.

Bence finds the tracking really useful, giving visibility on where engineers are so they no longer need to be called en route. It means that customers can be informed on the expected arrival time of their engineer.

“That’s a really good addition to customer service, especially as we are in such a critical, time-sensitive area.

“The other big benefit is that we can dynamically schedule jobs during the day to optimise their time and do extra jobs; something that was impossible before,” says

Stanley. “We also really like the photo-capture allowing engineers to record their work and issues, such as damage to units, so we can assess what work and parts are required.”

BigChange automatically updates the location of mobile units, so engineers always know exactly where to go even for those units which regularly move from site to site. With the outbreak of COVID-19, Bence saw a significant increase in demand from hospitals needing mobile units for undertaking screening and treatment in separate COVID-safe areas and for refurbishing of existing units with one-way systems, screen and other to safety measures.

“It was fortunate we had BigChange up and running when the COVID-19 crisis hit – having a fully digital, paperless system made it a lot easier to cope with the surge in demand,” Stanley concludes.

FOR MORE INFORMATION, WWW.RDR.LINK/VS013

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WORKSHOP MANAGEMENT SYSTEMS

ON THE ROAD AGAIN With the number of commercial vehicles on the road increasing again postlockdown, Peter Mansfield, Group Sales and Marketing Director at Trakm8, examines the critical role technology plays in minimising vehicle downtime.

A

s measures against COVID-19 continue to be eased nationwide, new reports show that business and commercial vehicle mileage is beginning to return to pre-lockdown levels.

Indeed, businesses travelled an estimated 2.51 billion miles more in June than in May, whilst the UK’s transport sector has recovered to 84% of its pre-Coronavirus baseline. This is obviously positive news for UK business and once again demonstrates that commercial vehicles will sit at the heart of the national economic recovery effort. Now more than ever it’s crucial to ensure that commercial vehicles are running in top condition.

After all, unexpected vehicle downtime is a disruptive and expensive hassle for a business at any time, not least during a period where so many businesses have to count every penny.

That’s why it’s so important for fleet managers to identify potential vehicle health problems before they become disabling and keep the van or truck where its delivering the greatest ROI – out on the road.

One of the easiest ways to achieve this is via a programme of regular vehicle maintenance and preventative care. Doing so can help commercial fleet managers quickly diagnose – and rectify – any issues

28 CVW SEPTEMBER 2020

before they result in a break-down or unplanned time off the road.

But for an even more proactive approach to vehicle care, fleet managers could consider investing in intuitive telematics systems, which afford even greater insights into vehicle performance.

Trakm8’s Connectedcare solution is designed to provide advanced vehicle status and health data insights for both vehicle and plant OEMs, alongside leasing and hire firms, to ensure that vehicle assets are maintained as stringently as possible, minimising the risk of unplanned downtime and helping vehicles work as efficiently as possible.

Connectedcare affords users remote access to readings directly from the dashboard or instrument cluster, via deep CANbus connectivity. For LCV operators, the solution provides an array of insights, including a total overview of diagnostic trouble codes and an overview of dashboard warning lights; all available at the click of a button via easy-to-use web portals and mobile apps.

Trakm8’s solution goes beyond the standard telematics offering, bringing together a range of value-added services into one seamless offering. This includes a patented battery health algorithm, which enables operators to keep a close eye on battery performance and safeguard against unexpected outages, alongside access to

Peter Mansfield

AdBlue and DPF levels, and accurate tyre pressure readings.

Trakm8 understands that the modern LCV fleet is likely to comprise a range of makes and models; diversity which has, traditionally, made a centralised telematics solution tricky to implement. Recognising this, it has developed its Connectedcare solution to automatically configure to unique vehicle types – eliminating the hassle of manually inputting vehicle details into the unit.

And, at a time when drivers and vans are having to work more effectively than ever before, often to tighter budgets, the Connectedcare unit can be easily moved from one vehicle to another, automatically reconfiguring as it does so.

Commercial vehicle fleets are facing unprecedented demand at the moment, and fleet managers are having to adapt to totally new ways of working. That’s why Trakm8 has ensured its Connectedcare solution is as accessible as possible. Available as a standalone product or part of a wider telematics offering, Connectedcare is an essential tool in a fleet managers arsenal for guaranteeing better-maintained assets, and keeping their businesses moving.

FOR MORE INFORMATION ON TRAKM8’S CONNECTEDCARE SOLUTION, WWW.RDR.LINK/VS014

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Want to know more about what you have seen in this issue?

WE’VE INTRODUCED A DIGITAL INFORMATION SERVICE. RDR.LINK IS DESIGNED TO GET YOU FASTER ACCESS STRAIGHT TO THE EXACT ONLINE PLATFORM THAT HAS THE SPECIFIC INFORMATION YOU WANT. FROM VIDEOS TO TECHNICAL GUIDES, PDF’S TO PODCASTSRDR.LINK WILL TAKE YOU STARIGHT THERE.

STEP 1: Locate the www.rdr.link/ at the end of each story.

STEP 2: Simply enter the www.rdr.link/ with the unique code in to a browser.

STEP 3: This will take you to the relative resource.

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WHAT’S NEW?

LASER TOOLS STUD REMOVER & INSTALLER When removing or installing studs, it's important not to damage the threads. This new stud remover and installer from Laser Tools (part number 7804) allows the user to remove studs from cylinder heads, for example, without damaging them. It also enables the technician to install new studs tightly and firmly without damaging the new stud threads and allows a torque wrench to be used if required.

Four sizes of remover and installer are provided, covering the most common head and manifold stud sizes: M6 x 1.0, M8 x 1.25, M10 x 1.25 and M10 x 1.5. To remove a stud, screw on the remover until the outer nut section reaches the stud tip. Now turn the inner section anticlockwise until the stud is removed. The stud remover grips the stud firmly without compressing or damaging the threads.

When fitting a new stud it needs to be firmly seated and again, we don't want to compress or otherwise damage the threads. Screw the correctly-sized installer onto the new stud until it reaches the internal ball and won't screw on any further. With the installer now locked firmly onto the stud, screw the stud into the stud hole. Now torque the stud to the manufacturer’s specification. Unlock the installer with the supplied 6mm hex key — the installer can now be easily removed leaving clean, undamaged threads on the stud. The set is supplied in a foam tray to fit neatly in the tool tray.

WWW.RDR.LINK/VS015

SNICKERS

WORKWEAR

FOUR-WAY STRETCH TROUSERS These slim-fit stretch trousers from Snickers Workwear ensure maximum working mobility wherever you are. The trousers contain stretch Cordura for greater flexibility, comfort, and durability.

The four-way stretch fabrics integrated into the trousers deliver freedom of movement for all kinds of work as well as improved ventilation and overall comfort.

WWW.RDR.LINK/VS017

HANKOOK BUS AND TRUCK TYRES

JOST BRAKE PADS

Under its Laufenn Brand, Hankook is launching a line of tyres for commercial truck and bus use in October. The Laufenn truck and bus tyre range will initially offer products for regional haul use, last mile delivery, public transport, and construction traffic. All patterns are regroovable and retreadable, with a deep original tread to deliver a good mileage performance.

The range will include five tread designs for regional haul, three for construction and material handling traffic, and one for urban and commuting bus services. The On & Off road application range of Laufenn truck tyres will also cover the needs of customers who frequently serve construction sites with their fleet.

Jost UK is launching a new range of highperformance disc brake pads for trucks and other large commercial vehicles. The Blue pads will improve road safety and increase productivity for operators – the blue colour aids in their identification and saves valuable time in busy workshops and garages.

The pads are sized and profiled for optimum contact with the brake disc and include a slot that serves to collect and extrude dirt so that maximum braking effect is always maintained. The friction material has a green colouring infused into it which shows on the working surface to aid long term condition monitoring – once the green begins to fade it is time to change the pads.

WWW.RDR.LINK/VS016

WWW.RDR.LINK/VS018

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WHAT’S NEW?

PRO-ALIGN INDUCTION HEATERS

IMEXPART OIL DRAIN VALVES The EZ Oil Drain Valve from Imexpart (IMEX) replaces the standard oil drain plug, making oil changes fast, clean and easy, and saving valuable time and expense. The valves come in an array of sizes and they are available for all van, truck, bus and agricultural applications.

Able to be fitted in less than a minute, the valve eradicates stripped threads and eliminates any contact with hot oil. All EZ Oil Drain Valves are also rated and tested up to 250 PSI and even come with a lifetime warranty.

The Teknel Butterfly and Teknel Dragon 300 are induction heaters that allow technicians to heat ferrous materials and aluminium in a matter of seconds. In addition to speed and efficiency gains, workshops using the induction heaters can typically save more than 50% of the cost of using gaseousbased heating equipment.

The absence of flames and the accuracy of the heating wand mean that the heaters can be used near pipes and cables without the risk of damage normally associated with gas-based systems. Both induction heaters are capable of heating required areas up to a maximum of 800°C. The Butterfly has a maximum power of 3.5Kw and the Dragon 3.9Kw, which are both selectable on ten different output levels.

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SEALEY VEHICLE SERVICE PROMOTION Sealey’s August 2020 Vehicle Service Promotion launched on 1st August and is valid until 30th November 2020. The 40-page promotion contains over 400 products specifically for automotive servicing and includes discounts up to 80% off.

The promotion also features the company’s latest competition, where you can win up to £500 worth of hand tools of your choice.

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MAHLE PAO 68 MULTIGRADE OIL Multi-brand workshops often face challenges during the A/C service when it comes to keeping a multitude of different PAG compressor oils in stock. Because of their hygroscopic properties, they soon absorb water when opened or improperly stored and must then be disposed of.

PAO 68 oil from MAHLE is a far more practical and cost-effective solution for workshops. Suitable for many types of compressor, it is also non-hygroscopic and compatible with numerous other lubricants and refrigerants.

When used in combination with PAG oil and refrigerants, it can be mixed with other oils as required, but only to a certain extent. Its molecular structure and density mean that it separates out again when it settles.

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ADVERTISEMENT INDEX

Banner Batteries .................................................... (page 17)

Merridale Limited .................................................. (page 30)

Clarios .................................................... (inside back cover)

Morris Lubricants .................................................. (page 29)

Dayco Europe ........................................ (inside front cover)

Premier Diagnostics Limited .................................... (page 7)

Eclipse Automotive Technology Limited ................ (page 19)

Premier Pits Limited .............................................. (page 27)

Energizer Group Ltd .............................................. (page 23)

RDR.link ................................................................ (page 30)

Freeway ................................................................ (page 17)

Robert Bosch Limited ...................................... (back cover)

Induction International .......................................... (page 30)

Rotronics ................................................................ (page 4)

Jack Sealey Limited .............................................. (page 11)

Schaeffler (UK) Ltd ................................................ (page 23)

Kalimex Limited .................................................... (page 29)

Stertil UK Limited .................................................. (page 14)

Liftmaster Limited .................................................. (page 13)

Totalkare Heavy Duty Workshops .......................... (page 19)

Mechanex .............................................................. (page 33)

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34 CVW SEPTEMBER 2020

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