Kitchens & Bathrooms News September 2020 by Hamerville Media Group

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KI TCHENS &

BATHROOMS NEWS THE BUSINESS MAGAZINE FOR KITCHEN & BATHROOM PROFESSIONALS

SEPTEMBER 2020

HIB PROFILE: DRINKS APPLIANCES

Celebrating 30 years and Queen’s Enterprise Award

KITCHENS & BATHROOMS NEWS SEPTEMBER 2020

Has lockdown benefitted wine storage and coffee machine sales?

WATER-EFFICIENT BATHROOMS Why designers should pay attention to sustainability

news ■ expert views ■ company profiles ■ products ■ competitions ■ SME support www.kandbnews.co.uk

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NO 152 VOL 14 SEPTEMBER 2020

contents NEWS & VIEWS 5 First word Editor’s opinion

6 News Round-up of industry headlines

12 People Appointments and promotions

13 Inbox Reader feedback

32 Last word MD of BC Designs Darren Allison says suppliers should offer retailers improved stock availability and better access to area sales managers, during these challenging times

34 Website stories The top 3 website stories on www.kandbnews.co.uk

KITCHENS 14 Drinks appliances How creating an at-home café culture and wine bar society will impact on specialist drink appliance sales

18 Built-in ovens Ease of cooking and cleaning, with high-level aesthetics, will continue to drive oven sales for kitchen designers and retailers

20 Quartz worktops

24 BATHROOMS 24 Water efficiency How designers can be more environmentally responsible when specifying bathroom schemes

26 Just out Latest bathroom products

Kitchens & Bathrooms News shines a light on why quartz continues to be a challenger to laminate worktop sales

22 Just out Latest kitchen products

26 BUSINESS 28 HiB profile

Celebrating the company’s 30th anniversary and greatest achievement to date

30 Company matters SME advice covering marketing, financial, management, as well as legal issues www.kandbnews.co.uk K&BNEWS SEPTEMBER

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FIRST WORD

Work as one A discussion has recently emerged on our LinkedIn channel about manufacturers demanding a risk assessment from their retailers, before allowing area business managers to visit showrooms. It has caused some consternation as retailers already faced with fulfilling existing orders and chasing down new business, while working in adapted business conditions, may have found it to be yet another challenge. But, as some kitchen and bathroom retailers have countered, it is now just the way of the world, as employees seek to protect their staff against COVID-19. Mutual support has never been easy. But it is co-operation between suppliers and retailers which will help the industry win through these challenging times. This is certainly the belief of managing director of BC Designs Darren Allison, who has said the kitchen and bathroom industry needs to work as one. Allison exclaimed suppliers need to invest in stock and bring back area sales manager from furlough to help answer retailers’ queries. However, he has also pointed out retailers need to reach out to suppliers if struggling with invoice debt. And managing director of Ideal Standard David Barber also recently stated no matter where a company was in the supply

chain, it was important everyone ensures it remains liquid, exclaiming: “It’s incumbent on all of us within the industry to take on a degree of accountability.” This year is about survival and, without doubt, working together makes the kitchen and bathroom industry stronger. It’s the reason why trade association the KBSA has seen its retail membership numbers climb, as showrooms seek solidarity to meet current and forthcoming business challenges. And it’s also the reason organiser of ISH is encouraging manufacturers to stand “shoulder to shoulder” to support the installation trade. It exclaims the show is an economic locomotive for the bathroom sector. Flawless supply from manufacturer to enduser, with profits for all in the chain, has always been a goal of excellence for the bathroom and kitchen industry. Now, more than ever, the industry must work together to achieve it.

NEWS & VIEWS

KBN LIKES ✔ …Simon Acres Group initiative Pink Kitchens that can provide qualified sales leads to kitchen and bathroom retailers

KBN DISLIKES ✖ …reports from Nobia that UK sales have plummeted by 56% but is pleased the company can report a strong cash flow

KBN WANTS ! …bathroom retailers to take heart, following a survey by the Bathroom Manufacturers Association that has revealed nearly a third of UK adults are likely to undertake a bathroom refurbishment

Philippa Turrell Editor

Email your views on this subject, or any other, to pturrell@hamerville.co.uk To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk Editor Philippa Turrell e: pturrell@hamerville.co.uk Designer Donna Booth Production Assistant Stephanie Stapleton e: stephanie@hamerville.co.uk Group Production Manager Carol Padgett e: carol@hamerville.co.uk Printer Walstead Roche

Publisher Bryan Shannon Group Advertisement Manager Craig Jowsey e: craig@hamerville.co.uk

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ABC total average net circulation 13,640 (for the 11 issues distributed between January to December 2019)

© 2020 KITCHENS & BATHROOMS NEWS accepts no responsibility for damage or loss, however caused, to any material submitted for publication. While every effort is made to ensure facts are correct at time of going to press, no responsibility can be accepted for incorrect product descriptions or facts. No part of this magazine may be reproduced, in any form, without prior written permission from the publishers.

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Second best result in history

IN BRIEF ■ Trade association, the Kbsa welcomed three members in July, which it says is “continuing a trend of retailers joining to beneﬁt from the support provided, during these challenging times”. Independent retailers Cole Roberts in Loughborough, HDM Kitchens in Taunton and Ridgeway Interiors in Oxfordshire are all showrooms open by appointment-only, as the lockdown eases. Read why they joined the association at www.rdr.link/KS001

■ Geberit has been awarded CRASH Charity Patron of the Year in the Above and Beyond Awards 2020 for donating the most construction products to its homelessness and hospice projects. It has provided product for establishments such as Algate Hospice. As well as donating a range of products, Geberit employees have also taken part in fundraising activity, throughout the year. Read more on this story at www.rdr.link/KS002

■ Ex-display and second hand kitchen retailer, The Used Kitchen Company (TUKC) has been shortlisted for two awards for its Kitchen Passport initiative. Unveiled at kbb Birmingham 2020, the Kitchen Passport has been created to extend the life of a kitchen by documenting its repurposing. TUKC has been shortlisted in the PRCA Dare Awards North Media Relations and Trade & B2B categories, organised by the Public Relations and Communications Association. View the story at www.rdr.link/KS003

Hansgrohe posts 10th consecutive sales record The Hansgrohe Group, comprising Axor and Hansgrohe brands has closed 2019 having posted its 10th consecutive year on record. Headquartered in Shiltach, Germany, the brassware manufacturer has generated sales of €1.088billion. It represents an increase of around 1%. Chairman of the board of management Hans Jeurgen Kalmbach said: “For the 10th time in a row, Hansgrohe has achieved a new record in sales. “With extensive investments in our future, we can look back on the second best economic result in the history of our company. “At Hansgrohe, we have together set the course to emerge stronger from the crisis. “We are therefore deliberately publishing the positive figures for the 2019 financial year, so that the economic and financial solidity and

reliability of Hansgrohe is substantiated.” The financial results revealed EBITDA stood at €213.5million, which is a decline of 1% compared to the previous year, while the EBITDA margin remained unchanged at 20%. Operating cash flow increased by 12% to €176.1million. The Hansgrohe Group

generated 77% of its sales outside its native Germany and sells into more than 140 countries worldwide. Speaking about the effects of COVID-19, Kalmbach commented: “We are making every effort to overcome the existing challenges, together with our employees and market partners, and remain confident that we will succeed in this task in the mid-term.”

Nobia: Strong sales growth despite “unprecedented” UK sales drop Kitchen furniture group Nobia cited a challenging quarter, with a sales decline of 25% and “unprecedented” 56% drop in UK sales due to COVID-19, in its interim financial report (January to June 2020). However, the group reported it delivered a “strong” cash flow and strengthened its financial position. Nobia reported net sales for the second quarter amounted to SEK2.741m, down from SEK3.751 and operating profit of SEK-43m (391), with an operating margin of -1.6%. The operating profit was impacted by restructuring costs of SEK -93million and bad debt provisions of SEK-15million. Profit after tax amounted to SEK -58million (290)

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However operating cash flow increased to SEK 716million (244) and net debt declined to SEK231million (1,221). President and CEO of Nobia Group Joe Sintorn said: “At the same time as we have managed the consequences of the pandemic, we have continued to plan ahead and to execute on our strategy. “We carried out organisational changes in the quarter by decentralising central functions and regionalising local functions. “In addition, we are taking further measures to increase efficiency in the UK, which will impact around 240 employees.” “We foresee that the short-term

performance will continue to be impacted by the global recession, albeit not to the same extent as during the second quarter. “Having said that, I am certain the structural measures we have put in place, the continued execution on our strategic priorities and the strong balance sheet will provide solid financials and opportunities both short and long-term.”

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“ISH is an economic locomotive for the sanitary and HVAC industries”

IN BRIEF ■ In response to the COVID-19 pandemic, Whirlpool UK Appliances (parent company of KitchenAid, Whirlpool, Hotpoint and Indesit) has donated appliances to a number of NHS hospitals and charities. The company donated washing machines, microwaves, dishwasher, and refrigerators to several hospitals across the UK, to support those working on the front line. Whirlpool UK has also supported a number of nonproﬁt organisations. Discover more at www.rdr.link/KS004 ■ Appliance manufacturer Hoover has been awarded Superbrands status for 2020/21, for the second year in a row. A superbrand is evaluated against three core factors; quality, reliability and distinction. In addition, consumer votes also consider short and long-term factors, such as the brand’s current proﬁle, marketing activities and product or service developments. Read more at www.rdr.link/KS005

■ Grohe is set to return as the Official Shower Partner for Tough Mudder 2020, following its #ShowerofChampions campaign last year. In the wake of COVID-19, instead of the participants tackling a 10 or 12 mile endurance event, the remainder of 2020 will see them join a monthly virtual ﬁtness adventure. These activities start with a sit-up challenge, while being soaked in water. Read more at www.rdr.link/KS006

ISH urges manufacturers to “stand shoulder to shoulder” at the show Organiser of ISH, Messe Frankfurt has urged manufacturers to “stand shoulder to shoulder” at its event as the bathroom trade “relies on ISH as its professional meeting place.” Its plea follows Grohe’s announcement the company will not appear at ISH in 2021. In an open letter to the bathroom sector, president and CEO of Messe Frankfurt Wolfgang Marzin stated the organisation’s belief in the economic relevance of trade fairs. He said: “Trade fairs are unique, complex formats, the value-added of which comes from encounters between people. “Supplementary digital formats

enrich these events. And this applies all the more under the restrictive conditions, the duration of which cannot be seriously estimated at present. “ISH is the driving force of the sector and an economic locomotive for the sanitary and HVAC industries and the whole building services field.” Marzin continued: “The installation trade has not withdrawn from the scene but, having learned to cope with the situation, continues to provide customers with all the necessary services. “Parallel to this, the whole building industry is in full swing. The trade stands for the entire

sector and relies on ISH as its professional meeting place.” Marzin concluded: “Let us stand shoulder to shoulder and look ahead together. The national and international sanitary and HVAC sector needs a reliable platform that accepts all challenges and takes advantage of the opportunities that arise – and this is ISH in Frankfurt am Main.” ISH will take place at the Messe in Frankfurt from March 22-26, 2021.

Five-year plan to grow annual sales from £4million to £50million

Used Kitchen Exchange awarded grant for growth and creation of 180 jobs Widnes-based Used Kitchen Exchange, in partnership with Liverpool John Moores, has been awarded a £120,000 Government grant to expand its growth and create over 180 local jobs over the next five years. Founded by Helen Lord in 2015, Used Kitchen Exchange sells approved pre-owned and exdisplay showroom kitchens. Used Kitchen Exchange will work with Claire Hannibal, professor of Operations Management at Liverpool Business School and associate dean of Research and Knowledge Exchange in the faculty of Business and Law. Professor Hannibal will develop a strategy for the business to capitalise on the boom in new

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home furnishing markets, while also creating best practice for sustainable growth. The aim is to help Used Kitchen Exhange fulfil its five year plan which includes growing annual sales from £4million to £50million, and increasing carbon savings from

4,000 to 70,000 tonnes. The two-year grant has been awarded through the Management Knowledge Transfer Partnership (MKTP) scheme run by Innovate UK, on behalf of the Department for Business, Environment and Industrial Strategy. Helen Lord commented: “We’re thrilled to have been selected for the MKTP grant and equally delighted at the prospect of partnering with one of our local universities to reach our ambitious expansion goals. “Through growth in awareness and business expansion, we are going to normalise the sale and purchase of pre-owned kitchens. “It’s a major opportunity because only 3% of kitchens are currently re-purposed.”

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MAKING HEADLINES

Website provides kbb retailers qualiﬁed leads

IN BRIEF ■ Showering manufacturer Roman has supported the reopening of the Bowes Museum in Barnard Castle. During this unprecedented time, Roman assisted with the provision of 10mm bespoke glass shields to create a safe and socially distanced environment for staff and visitors. The building houses the Silver Swan exhibit. Read more at www.rdr.link/KS007 ■ The Kitchen Bathroom Buying Group (KBBG) has partnered with Virtual 360 Tours so its retail members can create a virtual tour of their showroom at a discounted price. Tours can also be integrated with social media channels and Google Earth to reach more customers. View the full story at www.rdr.link/KS008

■ Italian appliance brand Smeg has relaunched its website and now focuses on three navigation pillars, allowing users to search by product, aesthetic or inspiration. It include a raft of interior design information, including articles about coordinating with colour and buying guides to highlight a range’s product features. Visit www.rdr.link/KS009

Pink Kitchens offers retailers sales leads

Simon Acres Group has launched a website Pink Kitchens to provide qualified retail sales enquiries for independent and merchant kitchen and bathroom showrooms. Named after the growing search trend for the colour pink in the kitchen, the website will gather GDPR compliant introductions from customers wishing to purchase kitchens and bathrooms. Kitchen designer and visiting professor of design and kitchen

culture at Bucks New University Johnny Grey is an ambassador of the Pink Kitchens website. Grey commented: “I love the concept of this service and fully support helping the customer journey, and directing consumers to specialist kitchen design outlets. “Carefully selected professionals will understand how to create practical kitchens with spacial awareness design ability.” A discount of up to 10% on the cost of the furniture will be offered to consumers that use the service, linking them to an approved local retailer selected by Simon Acres Group. All partner retailers must have been in business for at least three years, have a showroom with displays, offer CAD and a full

project management service. There is no joining fee for retailers, but they will pay a referral invoice which is issued when the sale is confirmed and a deposit has been paid. Director of Simon Acres Group, Simon Acres said: “This is a unique service that all quality retailers can benefit from with no upfront costs. “We will utilise our digital marketing skills to build awareness of the website and our extensive network of kbb businesses to match up buyers with sellers. “The qualified leads will include project specific information such as generic product type, when the project is expected and an approximate budget, with the potential to generate new business.”

Brand is sponsor of club’s official away shirt

Nuie sponsors Halifax Town FC Yorkshire-based bathroom brand Nuie, part of the Roxor Group, has signed a sponsorship deal with Halifax Town FC. The deal sees the Nuie brand become the club’s official away shirt sponsor for the 2020/21 season. Speaking of the decision to sponsor the football club, director of the Roxor Group Tony Wood said: “Roxor Group and its latest bathoom brand Nuie have been based in Halifax for over 30 years. “The brand is widely known for being part of the Made in Britain scheme, with the main manufacturing unit being based in the heart of Halifax. “The sponsorship deal with FC Halifax Town is our way of giving something back to the local community that has supported us.”

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He continued: “I have always been a supporter of the club, being Halifax born and bred, and to have one of our brands, Nuie, on the club’s away football shirts makes me extremely proud.” Tony Wood added: “For local

clubs, such as FC Halifax Town, this season has been like no other and we couldn’t be more excited to offer our support for the club and the community and wish them all the success they deserve for the next season.” Chairman of FC Halifax Town David Bosomwort commented: “As we head into the 2020/21 season, we’re absolutely delighted to have secured Nuie as our main away shirt sponsor. “Our sincere gratitude goes to the team at Nuie for their support for the 20/21 season, especially during these extremely challenging times. “The new partnership is integral to the successful running of the football club. We’re looking forward to a prosperous season together.”

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Average time to undertake work is 19 months

Third of adults likely to refurbish bathroom Nearly a third of UK adults are likely to undertake a partial or full bathroom refurbishment in the next 12 months, according to a survey commissioned by the Bathroom Manufacturers Association (BMA). The survey also indicated that, for those wanting to improve their bathroom, the average time to undertake the work will be around 19 months. It further highlighted as well as UK homeowners, renters also had

an appetite for home improvement. Opinium surveyed a nationally representative group of more than 2,000 people between July 14-17, 2020. Chief executive of the BMA Tom Reynolds said: “As lockdown restrictions have eased, one of the challenges for bathroom manufacturers has been understanding demand. “There have been some early causes for optimism in the market. “This evidence reinforces our

Solus showroom is located in Alderley Edge

hunch that people stuck indoors for months might be thinking about upgrading their bathroom.” He added: “There are still many

unknown factors that mean we need to be cautious about the recovery, but this poll gives us a clear reason to be upbeat.”

Showroom “demonstrates commitment” to the UK

Villeroy & Boch kitchens opens Siemens to open first UK first UK branded showroom appliance showroom The first independent-branded showroom for Villeroy & Boch Kitchens has just opened in Cheshire. Based in Alderley Edge, Villeroy & Boch Kuchen Cheshire measures 100sqm and presents five lifestyle settings with the flagship ceramic kitchen collection Cera in the window. All the kitchen displays feature Kuppersbusch appliances and are dressed with the brand’s tableware. Andrew Dillon, director of Valchero which is the company behind Villeroy & Boch Kuchen Cheshire, said: “I am thrilled to be the first solus Villeroy & Boch kitchen furniture showroom to open in the UK, offering customers an inspirational shopping experience and access to the latest, exclusive kitchen designs”. Bodie Kelay, managing director of Euromobel which is responsible for the Villeroy & Boch Kitchens

brand in the UK, commented: “It’s extremely exciting to celebrate the new opening. “Andrew is truly passionate about kitchen design and has created a stunning flagship for the premium German brand.” Villeroy & Boch kitchen furniture is manufactured and distributed under license by German manufacturer Stormer.

Part of the BSH Group, Siemens is set to open its first UK home appliance showroom, designed for consumers and trade partners, in London in Autumn 2020. Based on Wigmore Street, the 350sqm “fully experiential” showroom will showcase appliances and highlight technical innovations, including connectivity. A key highlight will be the Virtual Reality Lounge which will offer an “immersive experience” and allow visitors to visualise their chosen appliances in a kitchen. Commenting on the announcement, Siemens marketing manager Gaelle Thibaud said: “We’re excited to announce our first showroom in the UK. “We have enjoyed great success with our customer showroom in Dublin by offering live demonstrations and expert product advice, and we’re looking forward to replicating that in an environment dedicated to the

Siemens brand. “This investment gives Siemens a physical presence in our capital and demonstrates our commitment to the UK kitchen industry. “Offering customers an opportunity to see and use the appliances before purchasing will be more important than ever in the coming years. And so we believe our new showroom will be a valuable resource for consumers and trade partners.”

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kitchen and bathroom sales down a third in 2020

kitchen and bathroom merchant sales bounce back The latest figures from the May Builders Merchant Building Index (BMBI) report revealed a sharp rise in sales as lockdown restrictions eased and trades returned to work. Total Builders Merchants value sales to builders and contractors in May were down -39.9% compared with May 2019, reflecting the cautious reopening of merchant branches, with many still operating a restricted service. However, the overall trading figures are a significant improvement on April 2020 sales (76.3%). All categories sold less, with Tools (-66.1%) and Kitchens & Bathrooms (-62.7%) hit hardest by the pandemic lockdown.

With April sales at unprecedented levels, May’s partial recovery resulted in some highly unusual month-onmonth growth figures. Total merchant value sales were 171.3% above April 2020, with one less trading day this month. Five categories did better, led by Tools (+308%) and Landscaping (+278.9%). Kitchens & Bathrooms was also up by 210.7%, followed by Timber & Joinery products at +199.5% and Decorating at +177.0%. Year-to-date sales in the first five months of 2020 were 29.2% down on January to May 2019, with one less trading day this year. Workwear & Safetywear (-2.7%) did best, boosted by strong demand for protective equipment.

The three weakest categories were Tools (-40.4%), Kitchens & Bathrooms (-33.2%) and Timber & Joinery Products (-31.3%). May’s BMBI index was 78.7, with

all categories well down. The index for Kitchens & Bathrooms was 43.7. For the latest reports, Expert comments and Round Table debate videos, visit www.bmbi.co.uk.

Position filled

Appointments and promotions across the industry

KELLER KITCHENS

UFORM

Dutch kitchen furniture manufacturer Keller Kitchens has recently appointed Paul Shiels as area sales manager for the Northern region. He is an experienced company director with a history of working in the furniture industry. Shiels has previously worked with mid to high-end companies from Germany and Italy, with independent specialists from across the UK.

Irish furniture manufacturer Uform has recently appointed Wes McKenna as group sales and marketing director and promoted Brian Dunne to Irish sales director. McKenna has more than 20 years’ experience and held senior positions for FMCG retail brands, such as Nestle and Coca Cola. Most recently he was sales director for PWS Distributors. Brian Dunne has more than 30 years’

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experience in the kitchen industry and has served 24 of those at Uform. He has held several sales roles at the company from area sales manager and regional sales manager through to his most recent position of national sales manager. He will be tasked with developing and implementing a sales strategy for the company’s domestic market and will lead a team of five area sales managers.

GEBERIT Bathroom manufacturer Geberit has strengthened its sales team with the appointment of David Upperton as sales director for retail and trade. He brings more than 25 years of experience to the role, having joined the company from Aqualisa. Upperton will be responsible for overseeing further sales growth for Geberit as the company looks to bolster support for retailers, distribution partners and buying groups.

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Philippa Turrell Chinese investor Jomoo takes over German kitchen furniture manufacturer Poggenpohl #manufacturing #manufacturingnews #kitchendesign Ben Algate Not sure how I feel about this but if I’m honest I’m leaning towards saddened that the heritage of this proud business will likely be diluted. I have worked around a lot of Chinese businesses over the years and the mindset around heritage in manufacturing isn’t really the same as you’d find within European or UK businesses, I remember talking with a colleague I had known for years, who was head of commercial for a Chinese-owned developer and his biggest struggle was getting them to appreciate the requirements for interiors here in the UK. He said on more than one occasion that he felt the emphasis was on driving the raw costs down and finding ways of manufacturing in a cheaper way. Now I am not saying that’s all businesses from that area but I’m struggling to see how a business so reliant on its heritage and reputation as a German through-and-through manufacturer can carry on being the same now. Just my opinion. Get in touch and contact the editor via email pturrell@hamerville or through any of our social media channels: @kandbnews

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@SimplerPR Lovely to see @MerewayKitchens brand new Q-Line featured in @kandbnews #inthepress #kitchen #kitchendesign #bestofbritish

Philippa Turrell ISH urges manufacturers to “stand shoulder to shoulder” Marie Fuller Or maybe elbow to elbow! Kitchens & Bathrooms News Siemens to open first UK home appliance showroom in London around Autumn 2020 Robert Carter Good luck! A great addition. Will visit soon. Andrew Thomas I hope they’ll be using the dealer locator. No direct selling please. Paul Harrison I bet they don’t have to wait 7 to 10 weeks for appliances.

Philippa Turrell If you’ve been drinking a little more during lockdown… Mark Conacher Saw a similar spiral wine cellar at KBIS. So cool. I’d have one and I don’t even drink wine.

Tony Robson Will they send me their risk assessment before I go and visit them?

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KITCHENS

DRINKS APPLIANCES

Let me entertain you Has the lockdown been beneficial to specialist drink appliance sales, with consumers having to create their own café culture and wine bar society?

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The lockdown undoubtedly changed consumer behaviour. With cafes, pubs and restaurants having to close, entertainment was focused indoors. Whether replicating café culture or realising a tipple doesn’t have to be constrained to the weekend, how consumers chose to drink at home altered. And this has had an inﬂuence on the appliances they are specifying for their new kitchen, as product manager at Caple Luke Shipway explains: “At Caple, we ﬁnd wine cabinets have always been popular. During this period of lockdown, people weren’t visiting pubs, bars, café or restaurants, so there was an even bigger increase in demand for wine cabinets and there was a rise in coffee machine sales.”

Coffee growth While the UK may be associated with tea drinkers, coffee consumption soared to 95million cups a day in 2018 up from 70million in 2008, according to instant hot water tap manufacturer Billi. So it’s unsurprising consumers want to create at-home experiences, particularly when the coffee shops were shut. Marketing manager at Morphy Richards Annaliese Curtis comments: “The global coffee machine market was valued at £5.88billion in 2018 and was projected to register an annual growth rate of 3.7% from 2019 to 2025.” The coffee machine market has been embraced by manufacturers of major home appliances, as part of their built-in offer. Most

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2 integrated tank models, it has widened the market for built-in coffee sales.

Rise of espresso

1 1. CAPLE Adding to the Sense Premium collection of appliances is the WC1800 integrated wine cabinet, which can ﬁt into a frame. With a capacity of 70 bottles, it is available with a glass or full furniture door. Discover all its In-column wine cabinets at

www.rdr.link/KS010 recently, Miele, Neff and CDA have ensured coffee machines are included in their latest launches. In fact, last year, Smeg acquired La Pavoni which is an Italian manufacturer of domestic and professional espresso machines. With more brands entering the market, combining specialisms of coffee production with their knowledge of appliances, offering plumbed in and

While the most popular coffees in the UK are Latte, Cappucino, Americano and increasingly the Flat White, according to Coffee Central Roasting Company, the fashion for espresso is on the rise. In fact, Annaliese Curtis of Morphy Richards points to a growing trend: “Espresso machines continue to gain ground as the trend of ‘be your own barista’ urges us to enjoy coffee shop quality espresso at home. We predict that as people slowly adjust to the post-COVID ‘new normal’ and feel safer at home that this growth will continue.” So whatever a consumer’s choice of coffee, kitchen specialists can be conﬁdent there will be an appliance to meet their coffee needs.

Wine consumption But, arguably stealing the headlines is how the lockdown has affected at-home alcohol consumption. The Metro reported in April that one in ﬁve adults who drink alcohol were drinking more often since lockdown. And more recently, in July, The Guardian stated the value of beer, wine and spirit sales sold through Grocers was up 41% in June. It suggests there is a growing opportunity for wine storage appliance sales for kitchen showrooms. It could be particularly true as wine consumption is so closely aligned with preparing food. In fact, kitchen retailer Harvey Jones found in a recent consumer survey that more than one in three Brits (38%) drink alcohol while cooking. And there is a wide array of storage to suit all consumers from purpose-built cellars, for the absolute connoisseur, to dedicated wine fridges

3 2. WHIRLPOOL Part of the Absolute collection of appliances is the ACE 010/IX built-in coffee machine. It features an integrated water tank, so doesn’t need to be plumbed in and provides 15 bar pressure to create ‘café-style’ espresso and cappuccinos. Discover the technical speciﬁcations at www.rdr.link/KS011

3. SPIRAL CELLARS Bespoke wine storage manufacturer Spiral Cellars has introduced a “cost efficient” kit, enabling a construction team to create their own underground storage without the companys’ dedicated service team. It is available in three depths which can hold from 1,000 to 9,000 bottles. Request a brochure at

www.rdr.link/KS012

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KITCHENS

DRINKS APPLIANCES

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4. PANDO

5. HOTPOINT

Now available in the UK from high-end Spanish appliance brand Pando is a range of luxury wine coolers. It includes models which cater from 7 to 178 bottles in undercounter and built-in options. View the entire range at www.rdr.link/KS013

The Hotpoint Class 9 coffee machine (CM 9945 H) offers four coffee options; espresso, double espresso, regular cup and large cup. It has an adjustable grinding level. Read about all its features at www.rdr.link/KS014

spanning slimline and undercounter through to freestanding models. Most recently Fulgor Milano and CDA unveiled wine fridges at KBB Birmingham and Spanish appliance brand Pando has also introduced luxury wine coolers to the UK market. The range includes coolers that take from 7 to 178 bottles and includes under counter and built-in models. It means there is choice not only for consumers new to wine fridges but also those with an appliance that may no longer cater for their storage requirements. Luke Shipway of Caple agrees: “A consumer may start with a slimline wine cabinet and once they see the beneﬁts, they may want to trade up to a larger

model, with glass shelves for soft drinks, for example. Starting from the ever-popular, under counter, wine cabinet design, you could then invest in a larger, fully-ﬁtted model with a furniture frame.” Caple has recently introduced the WC1800 wine cabinet as part of its Sense Premium collection, which can be framed by furniture and can be fully integrated or offered with a glass door. While coffee shops, pubs and restaurants may have reopened, the lockdown will continue to play its part in boosting specialist drink appliance sales. Consumers will take their recent experiences of at-home entertainment and realise its relevance in their next kitchen.

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KITCHENS

BUILT-IN OVENS

1. SAMSUNG Designed with vertical lines in mind, the Inﬁnite oven blends with kitchen units and comes in matte Graphite Grey and glossy Onyx Black. Inﬁnite introduces steam cooking capability to the Dual Cook range, alongside a convection oven. Watch the video at

www.rdr.link/KS015

The chef attraction

Ease of cooking and cleaning with high-level aesthetic appeal will continue to drive oven sales for kitchen designers and retailers Whether trying to use up fridge and cupboard store ingredients or experimenting with recipes, the lockdown saw consumers refocus on cooking, creating meals from scratch. In fact, according to a news article from The Independent more than a ﬁfth of Brits were cooking every meal from scratch compared to one in eight prior to lockdown. Arguably, never has there been a greater focus on the oven and its capabilities. It could be good news for kitchen specialists as oven sales were already on the rise. Senior Hotpoint brand manager Catherine Balderson points to ﬁgures from Euromonitor in 2018, stating: “Built-in cooking appliance sales witnessed a 3.1% volume growth.”

Single market There is a raft of ‘feature packed’ ovens available to consumers offering a variety and even a combination of functions from steam and pyrolytic to pre-programmed recipes. And these may come in a choice of a compact, single or double oven to suit all sized households, culinary requirements and kitchen spaces. With larger cavities, as well as an array of functions, single ovens cater for the broadest

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church of consumers. Catherine Balderson of Hotpoint explains: “The capacity of a single oven has increased over the last decade. The standard capacity of an oven used to be around 50-55 litres. Today, a Hotpoint single oven, of the same dimensions, offers a capacity of 73litres.” She adds: “Multifunctional microwaves that can be used as a second oven are a growing trend.”

Rising steam Out of all the cooking functions available, steam continues to be a focus for consumers buoyed by the trend for healthy eating, as Catherine Balderson of Hotpoint explains: “Healthy eating has been identified as a megatrend by market researchers (Euromonitor August 2017). As a result, due to their many health benefits, appliances such as multifunction steam ovens have gained significant traction in Western Europe. Research suggests it accounts for 12% of the total sales of built-in ovens across Western Europe. What’s more, steam appears as though it is here to stay, with a steady and increasing following. This is seen both in the development and profusion of compact built-in oven formats,

as well as steam combinations.” And head of operations at Brandt Design Julia Steadman agrees, commenting: “As we become more health conscious, I would anticipate more interest in steam ovens and combi-steam ovens going forwards.”

Ease of cooking And ease of cooking is coming to the fore, with pre-programmed or even downloadable recipes with connected appliances. Fisher & Paykel recently launched a TFT oven at KBB Birmingham where users could cook by food type, function or recipe. And at the same trade exhibition, Caple introduced connected ovens with multi-stage cooking. These allow consumers to download recipes from its dedicated App and combine cooking functions to save as one recipe. Although Hotpoint doesn’t currently offer connected ovens, Catherine Balderson adds: “For the future, connectivity will be routine and not just another item to select on the purchasing criteria list.” Meanwhile, product manager of Caple Luke Shipway commented on the launch of its Wi-Fi enabled appliances: “We have listened to the market where demand is growing for

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2. KUPPERSBUSCH With a 70-litre capacity, the K-Series.7 – BD6750.0 - Combi steam oven (left of the image) boasts 80 automatic cooking programmes. It comes in Pure Black with a choice of six handle colours. Discover the full speciﬁcation at www.rdr.link/KS016

3. CAPLE The Sense Premium pyrolytic oven features connected technology (left), so users can use a dedicated app to cook and save recipes, using multi-stage cooking. It comes in Black Glass, Gunmetal and Stainless Steel. Read the speciﬁcation at www.rdr.link/KS017

2 3 4

appliances, which are able to work with smartphone technology. However, we have also responded to the need for appliances armed with functionality, which is more suited for us here in the UK. This is why we have personally designed our own Caple Home app, which is ﬁlled with a whole host of features from saving family favourite recipes to setting multi-stage cooking times.” The new Sense Premium C2600 boasts 23 functions, including pyrolytic cleaning.

Ease of cleaning Pyrolytic functionality is quickly becoming a must-have feature for consumers who dread the chore of cleaning the oven. According to a recent consumer survey by kitchen retailer Harvey Jones more than one in three Brits (35%) go a year or longer without cleaning their oven. The most common reason is that consumers believe it is too much of a hassle (42%) and nearly a third think it doesn’t have to be cleaned as often (28%). But with heightened hygiene routines becoming more of a focus in the new world we ﬁnd ourselves in, pyrolytic could become more important in oven choice.

Aesthetic appeal Interestingly, the choice of oven will not be simply dependent on its performance but also its aesthetic appeal. It has seen the likes of AEG introduce a Matt Black finish for its Mastery appliances and Kupperbusch offer a choice of six handle finishes for its K Series 7 Combi Steam oven. In fact, Julia Steadman of Brandt Design comments: “There can be scope for upselling if a particular model may look more attractive in a bank of units than another, provided that they both offer the same level of functionality.” And head of UK operations at Rotpunkt Matt Phillips agrees, pointing out: “Furniture is definitely helping to bridge the gap between the kitchen unit and appliance, with custom housing options for built-in ovens providing new opportunities for customers to trade up and be safe in the knowledge that their choice of appliance can be easily integrated within the kitchen design.” So why take another look at how oven specifications can suit the changing demands of the consumer in terms of activities and aesthetic appeal, as part of a kitchen project.

5 4. WHIRLPOOL The Whirpool Absolute multifunction pyrolytic oven (AKZ9 6270 IX) has more than 30 pre-programmed recipes. It has a Cook3 system allowing three separate dishes to be cooked at the same time without aromas mixing. Discover more at

www.rdr.link/KS018

5. HOTPOINT Part of the Class Series of appliances, the SI9 891 SP IX is a pyrolytic multifunction oven with two cleaning cycles. It comes with 28 pre-programmed recipes and semi-automatic programmes that suggest cooking parameters. Find out detailed ovenbinformation at www.rdr.link/KS019

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KITCHENS

QUARTZ WORKTOPS

Rock the look

Design aesthetics combined with performance and longevity may mean quartz surfacing is a valuable trade-up for kitchen consumers

1. CAESARSTONE Part of a new four-strong series of dark decors, adding to the Supernatural Collection, is Empira Black. Inspired by the characteristics of marble it has a dark base with white veining. Read the technical speciﬁcations at www.rdr.link/KS020

2. KONIGSTONE One of the company’s best selling colours is KönigQuartz Dakota. It is a Quartz with the appearance of natural stone, with clouds of white and warm greys swirled across the surface. Download the product speciﬁcation at www.rdr.link/KS021

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While laminate has long been the volume seller of worktops, quartz has grown over the past 10 years from 4% to become around 15% of the total worktop market, according to AMA Research. And with consumers seeking premium products for their kitchens, sales of quartz worktops are only likely to grow.

Aspirational surface However, such has been the move towards quartz surfaces, laminate worktops have become heavily influenced by the material and evolved to have thinner 22mm profiles. And head of UK operations at Rotpunkt, Matt Phillips argues that laminate is a challenger to quartz, as he states: “The is no doubt that laminate worktops present a considerable challenge to quartz, while leading brands can now match worktops to kitchen doors for a stylish one-tone kitchen.” However, head of operations at Brandt Design Julia Steadman contests this, adding: “While laminates have come on in leaps and bounds in the past five years, quartz is moving into the

limelight as it has great longevity, strength and ease of maintenance.” And marketing manager of Kongistone Joanne Bull agrees: “With kitchens becoming the heart of the home and surfaces taking up such a large area, quartz has become an aspirational kitchen surface as it has the feel of natural stone with added durability that laminate just doesn’t match.”

Performance material In fact, it is the performance of quartz that has supported the worktop material as an interior fashion choice, particularly as consumers have spent more time at home during lockdown. Marketing manager of Cosentino UK Laura Davie explains: “Kitchen surfaces need to be suited to a variety of tasks, from food prep and dining to children’s homework and arts and crafts projects. Silestone offers a high resistance to scratches, stain and heat, providing true longevity.” And in the ‘new normal’ where consumers may be seeking hygienic solutions for the home, it may further the popularity of choice as Julia

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Steadman of Brand Design states: “Arguably, the current pandemic could inﬂuence quartz worktop design and sales, as homeowners seek to protect themselves and their families from Coronavirus.” She explains: “The beauty of quartz surfaces is that they are fully sealed and rendered non-porous. As they don’t absorb liquids, smells, food particles or any other substance – there is nowhere for germs to hide.”

Design advantages And quartz worktops allow designers to be more adventurous with kitchen design, creating details that would be difficult (or impossible) to achieve in laminate. Joanne Bull explains and offers a few ideas: “Stone fabrication allows for a large combination of features including a variety of edge profiles and recess drainers. You can also incorporate design features such as an integrated clad sink, like the Königsink, with the material matching your worktop. Another beautiful option is to add in a mitred end panel. This allows the quartz material to continue down to the floor to create a flowing edge. There have also been advances in the technology and techniques used when joining two pieces of quartz alongside each other, with Königstone offering a premium joint. This makes oversized islands or long worktop runs using quartz surfaces more desirable as it results in a less visible joint.” And she adds: “We have also recently seen lots of ambitious designs using quartz that require advanced fabrication techniques such as using metal frame supports to give the illusion of a gravity defying ‘floating island’.”

Natural stone effect

And now there is more variety than ever in the choice of quartz, which have developed from plain colours, such as the perennially popular white, to embrace natural stone effects. Joanne Bull comments: “There has been development in the last two years in the quality of designs. This has increased the appeal for a wider range of consumers, particularly with quartz replicating the look of natural stone such as marble while offering the increased durability of an engineered material.” She points to the company’s best seller: “Our newest launch, KönigQuartz Dakota, has become one of Königstone’s best-selling colours. It is a quartz with the appearance of natural stone, with clouds of white and warm greys swirled across the surface. Its neutral tones complement light and dark or bold cabinetry equally well and would look at home in both modern and traditional kitchens. Dakota is predominantly fabricated with a standard double bevel edge, an uncomplicated edge

3. CRL STONE Lugano is a quartz surface from CRL Stone with an intricate veining to replicate natural stone effects. Available in a polished ﬁnish, Lugano comes in 20mm and 30mm thicknesses. View the product speciﬁcation at www.rdr.link/KS022

proﬁle to let the material do the talking.” And managing director of CRL Europe Simon Boocock also ﬁnds that stone-effect quartz is a key seller in his business, as he explains: “The return of marble, or marble-effect surfaces, continues to be felt and this will be evident through worktop choice. The strongly veined patterning is popular among consumers, who like the sense of luxury that it adds to the kitchen, with materials such as quartz quickly becoming a cost-effective and low-hassle alternative to real marble.”

Make investment However, as quartz grows in popularity there is always the opportunity for cheaper materials to enter the market. But Joanne Bull explains why cheaper is not the best route for kitchen retailers and their clients, commenting: “It is the composition of the quartz which affects features like stain resistance which contributes to the overall longevity of the worktop.” She advises retailers to look for brands that offer large slab samples, and says “also a safe bet is to go with a brand that offers a warranty and that has materials certiﬁed as safe for contact with food such as NSF Certiﬁcation.” And Julia Steadman agrees that consumers should spend on quality quartz as an investment. She concludes: “Frankly, I think quartz offers excellent value for money when you consider that some brands offer warranties of 10, 15 and 25 years. It is easier to show a client how reasonable the price is when you break it down over a time frame like that, especially if they are weighing up buying a premium product for their forever home or they want to develop a property as a revenue stream.”

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KITCHENS

PRODUCT ROUND-UP

just out

1. MEREWAY KITCHENS

Adding to its Cucina Colore Collection, Mereway Kitchens has launched the Q-Line series of furniture for the high-end, contemporary market. It features a handleless system, touch-to-open, a 60mm lower plinth line and a choice of 1600mm, 1800mm and 2000mm wide base and wall units. Q-Line kitchens come in a choice of ceramic and glass finishes. Request a brochure at www.rdr.link/KS023

2. BLANCO The Vintera XL 9, by Blanco, is a contemporary version of a farmhouse sink for traditional or modern kitchens. It has been designed for 900mm base cabinets and can be installed undermount or flush with the worktop. Made from Silgranit, Vintera XL 9 comes in a choice of 10 colours spanning Anthracite, Concrete and White. Watch the video at www.rdr.link/KS024

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3. BERTAZZONI Premium appliance brand Bertazzoni has launched two built-in, bottom-mount fridge freezers in 750mm and 900mm widths. The appliances boast capacities of 473 litres and 596 litres respectively and feature FlexMode technology, where the bottom compartment can be switched between fridge, freezer and 0° modes. The fridge freezers can be supplied with either a stainless steel ﬁnish or panel-ready to be installed within or behind cabinetry. View the fridge freezer range at www.rdr.link/KS025

4. CAPLE Sink, tap, furniture and appliance specialist Caple now offers the dual control Joya kitchen mixer. The swan neck tap features separate circular handles which have been created with a diamond cut effect. Joya comes in the choice of black steel, gold and copper ﬁnishes and operates with a minimum 0.5 bar pressure. Download the installation diagram at www.rdr.link/KS026

4 5. HOTPOINT

Appliance brand Hotpoint has launched the TS 5760F NE, as part of a new range of induction hobs. It features four cooking zones and 18 power levels, with a Flexi Space function that combines two zones into one for large saucepans. In addition, the induction hob boasts Active Heat that can divide the ﬂexible zone into low, medium and high settings, plus it provides automatic functions such as ‘Melting’ for slow cooking and keeping recipes warm. Watch the video at www.rdr.link/KS027

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BATHROOMS

WATER EFFICIENCY

Water-saving and the mainstream

With increasing focus on the environment, is it now time designers more closely consider the water efficiency of their bathroom schemes?

Following a committee of MPs warning there is a “serious risk” parts of England will run out of water in 20 years, is it now time for bathroom designers to closely consider the water efficiency of their projects? Grohe UK’s training manager Adam Logan certainly believes so, when he says: “It is a global responsibility to take ownership over preserving the use of this precious resource. Eco-solutions are set to rise so designers and retailers need to be well-informed on the latest solutions and be able to present the customer with all the facts, benefits and things to consider when designing a bathroom that is eco-friendly.” He continues: “Designers and retailers have a remarkable influence on consumer buying habits and we believe it is important to use this influence to promote a more sustainable lifestyle.”

Consumer appetite Although water efficiency has been led by regulation there is a growing appetite for consumers to live more sustainably. Sales and marketing director at RAK Ceramics UK Ben Bryden explains: “Consumers are now quite conscious of the importance of water saving and the face that the bathroom is really the room where the biggest difference can be made in this regard.” However, he adds: “They are unlikely to be aware of how much water products use and what difference a water-saving alternative can make.” His view is supported by a recent Bathroom Manufacturers Association (BMA) Survey which found 80% of consumers found water efficiency was quite to very important when purchasing a WC or shower and yet almost 40% didn’t know how much water the products used. Bryden continues: “There is therefore a huge opportunity for retailers to educate and inﬂuence the sale, as long as they have the necessary information and knowledge to impart.” And marketing manager of VitrA UK Margaret Talbot agrees, adding: “Consumers need help to identify those brands and products that are committed to managing their environmental impact.”

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1. GROHE The Cosmo Bau e features infra red sensors and is operated only when the users’ hands are underneath the tap. It boasts the Ecojoy mousseur so produces 5.7 litres per minute. Download the technical speciﬁcations at www.rdr.link/KS028

2. VITRA The Smart Panel can be synced to an app to record weekly water users and identify how users can be more water efficient. It comes in anti-ﬁngerprint black glass. Download the technical speciﬁcations at

www.rdr.link/KS029

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ADVERTORIAL

THE TECHNOLOGY BEHIND MODERN BATHROOMS The aesthetic and space-saving advantages of bathroom fittings with concealed cisterns have seen their popularity continue to grow. The technology incorporated into modern pre-wall systems and flush plates provides further benefits such as improved hygiene, convenience and ease of use as well as more design options and flexibility.

3 3. SWADLING BRASSWARE The Invicible collection spans basin, bath and shower mixers and boasts a design inspired by the late 19th Century. All of Swadling Brassware’s shower heads come with 10 litre per minute ﬂow regulators as standard. View the entire range at www.rdr.link/KS030

Water Label The Uniﬁed Water Label is being used across Europe to help consumers identify the water and energy use for all bathroom products. It is featured on product literature, installation guides and on manufacturers’ websites and covers around 13,200 products from 155 brands. CEO of the Uniﬁed Water Label Yvonne Orgill, comments: “Retailers should do more to highlight which products carry the UWL and provide information to consumers about sustainability, recyclability and efficiency of the products they sell.” And Ben Bryden agrees, urging retailers to “display water-saving credentials, explain them and educate your customers.”

Modifying behaviour However, Swadling Brassware believes consumer behaviour also plays a part in using water more efficiently in the bathroom. A spokesperson for the company says: “As with so many things water efficiency really comes down to the user, how long and how often people shower for, how high they ﬁll their bath, whether they turn the tap off when brushing their teeth. Swadling want people to enjoy our products but, of course, would want to promote responsible use of water in the home!”

Eco-conscious society The focus on water efficiency is only likely to grow, as it becomes a bigger part of manufacturers’ research and development, and sustainability becomes even more mainstream. Training manager at Grohe UK Adam Logon concludes: “Now with the recent Green Home Scheme announced by the Chancellor and national newspapers citing studies that lockdown has got the nation more eco-conscious than ever, the eco market looks set to take off like never before. Not only are more homeowners keen to explore eco solutions that will help create a better future for us all to live in, but the long-term cost savings will play a crucial factor too, especially in a post-COVID economy.”

High quality pre-wall systems combined with the right flush plate can help achieve a modern and elegant look for a bathroom space, and there is a wide range of options available that offer enhanced functionality. Ensuring the cleanliness and hygiene of bathrooms is a priority for everything from homes and hotels to offices and public buildings. Flush plates have an immediate advantage over other types of flush activation as the flat smooth surfaces are easy to clean. This can be improved further by selecting a product with touch-free activation, such as the Viega Visign for More 205 sensitive and Visign for Style 25 sensitive. Here, the user simply holds their hand in front of the desired flush volume control to activate it. Furthermore, for improved user comfort and convenience, modern flush plates provide installation flexibility, allowing them to be fitted in a position that best suits the user and bathroom design. For example, some flush plates provide the option for installation on the front or top of the cistern, depending on the bathroom layout. There are also options for remote activation. A wired connection to the cistern allows the flush plate to be placed where it is most convenient, such as on an adjacent wall. This makes it ideal for designs where space is limited or to improve the comfort of users with reduced mobility. There are also products that include LED illumination, which has both functional and design benefits, especially in residential and hotel settings. This may be in the form of subtle LEDs that activate when movement is detected, such as flush volume indicators that light up when a hand is moved close to them. There are also products available, such as the Visign for More 201 and Visign for More 204, that can be installed with an illuminated frame. This lights up when someone enters the bathroom and highlights the flush plate with a pleasant neutral ambient light. This serves as a guide and illumination at night but is discreet enough to not clash with the rest of the bathroom lighting during normal use. The technology incorporated into modern pre-wall systems and flush plates delivers a host of benefits for the user, from hygiene to convenience. These will only increase as digital technology, including voice activation, becomes even more widely integrated. To find out more about Viega, including its new Prevista pre-wall system and the range of compatible flush plates, visit www.viega.co.uk.

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BATHROOMS

PRODUCT ROUND-UP

just out

1. BURLINGTON

Part of the Bathroom Brands Group, Burlington has introduced Bespoke by Burlington, a collection of Edwardian-style coloured and hand-decorated sanitaryware. Working in collaboration with British designer Julia Ingham, Bespoke by Burlington is made to order in Staffordshire and the decoration is available across a selection of its best-selling Edwardian basins. The decorations include Art Deco, Floral, Seascape and Cityscape designs, through to colours such as Confetti Pink, Alaska Blue and Moon Grey and also lettering. View the entire collection at www.rdr.link/KS031

3 3. DURAVIT

2. STELRAD RADIATORS Aimed at the retail sector, Stelrad Radiators has introduced the Boutique Collection of new and existing decorative and designer radiators. It includes a wider range of vertical radiators to ﬁt a smaller footprint and addition of colours, such as Anthracite Grey, available from stock. Most of the Boutique Collection can be ordered in 36 colours. View all the models at www.rdr.link/KS032

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Created in collaboration with Philippe Starck, the ME washbasin comes in a White Satin Matt ceramic ﬁnish and can be combined with selected furniture ranges. There is a choice of six basin models from 430 to 1300mm, including four vanity basins with one or two tap holes. The ME range also includes baths, shower trays, WCs, urinals and accessories. Discover the range at www.rdr.link/KS033

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4. GLASS DESIGN

5. SCARABEO

The Lap Plus washstand marks the latest collaboration between Glass Design and Karim Rashid and features concentric circles which ripple out into an oval formation to echo the lines of the basin. Available in black on white or white on black, the basin is made from Vetrofreddo material composed of glass pigments and resin. Completing the washstand is a mirror and wall shelf. View the catalogue at www.rdr.link/KS034

Combining wood and ceramic is the Cross washstand from Scarabeo, which has been designed to work with 14 of the companyâ&#x20AC;&#x2122;s basins. Cross comes in a choice of light or dark wood and nine ceramic inserts and tops, to complement or contrast with its sanitaryware decors. A range of coordinated accessories, spanning mirrors, shelves and towel rails complete the look. Download the catalogue at www.rdr.link/KS035

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BUSINESS

HiB PROFILE

“Continuous pursuit of innovative ideas”

1 Celebrating its 30th anniversary, HiB says innovation has helped the company secure success and its biggest achievement to date – a Queen’s Award for Enterprise “Innovation” is a word chairman and founder Warren Ginsberg uses to describe HiB. From its head office in London and the aptly-named Inspire House, the company’s national distribution centre in Tamworth, HiB combines product design with technology, to change the way consumers and the trade think about bathrooms – a vision the company has held since ﬁrst starting in 1990. Both Warren and his son Robert, who is HiB’s managing director, have been steering the company to where it is now in 2020, celebrating the company’s 30th anniversary of trading.

sold was a Joshua 700mm x 500mm plain bevelled mirror, 30 years later it is still a good seller.” He continues: “As technology has developed and the needs of consumers has changed, we’ve worked hard to make sure we design products which fulﬁl a genuine need. One

1. INSPIRE HOUSE HiB announced it would move into its current National Distribution Centre in 2016. The 85,000sqft building also hosts a showroom 2. EXPANDING PORTFOLIO As well as its core offering of illuminated mirrors and mirrored cabinets, HiB also provides Novum bathroom furniture and accessories

Bathroom ‘firsts’ Renowned for a number of bathroom ‘ﬁrsts’ HiB continues to bring new ideas and technologies to the table. Most recently, the company’s attitude to product development has helped the company gain recognition as a winner of Innovation in the Queen’s Award for Enterprise, an accolade HiB’s board of directors hold as one of the company’s biggest achievements. But it wasn’t always about precision illumination, the latest technology and features that set HiB apart from its rivals, as Warren Ginsberg remembers: “The very ﬁrst product I

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3. TEAMWORK SUCCESS HiB’s success has been attributed to the team – as well as innovation – and has seen the company achieve a Queen’s Award for Enterprise 4. FATHER AND SON Founder and chairman Warren Ginsberg with son Robert Ginsberg who is managing director of the company

3 of my favourite creations is undoubtedly the heated pads for mirrors, which were developed by HiB to reduce condensation and are now a standard feature for mirrors and cabinets around the world.”

Queen’s Award Warren Ginsberg comments: “Over the past 30 years we’ve established a great product development team who do a lot of market research to create eye-catching designs, that make a statement in the bathroom. And I think it’s our continuous pursuit of producing new, innovative ideas which has helped us to build HiB’s reputation as a forward-thinking company.” He adds: “To win a Queen’s Award for Enterprise in our 30th year is a wonderful achievement and to be recognised in the Innovation category is of particular signiﬁcance for the team as that is what we are continuously aiming to do – innovate. The award was won by the efforts of every single person who has and is presently working for the company. It really has been a team effort.”

Team success HiB now boasts a core team of more than 110 employees, who operate across the two sites. With a consistently high staff retention rate and award-winning workplace culture, an ethos of nurturing talent has been the foundations for the company’s ongoing success. “Building an outstanding team of committed people who are now all part of the HiB family, has always been of utmost importance to us,” says Warren Ginsberg. “What some people may not realise about HiB is that our success is simply down to the team and hard work – plus some innovative thinking! Since starting HiB 30 years ago, it has

4 been and continues to be a lot of fun and enjoyment. We have a clear vision for growth and that relies on quality, service and team work being the driving forces.” He adds: “Robert (Ginsberg), who now manages the company, is a great leader and team builder and has ensured that HiB is always moving with the times. Markets are always changing, but I only see great potential for our company for growth and development both in the UK and abroad in the years ahead.”

Expanding business As well as undergoing a rebrand in 2016, the business has also expanded from its core expertise in illuminated mirrors and cabinets, into new product areas, with the launch of Novum furniture in 2014 and accessories in 2019. The development of each product range is part of HiB’s ongoing strategy for growth. And despite the challenges faced during the Coronavirus outbreak, HiB has a number of

projects in the pipeline, with some due for launch later this year. The company’s phased approach to tackling the pandemic has allowed HiB to focus on key areas for progression and developing new methods of communication both internally and externally with retailers. It has also recently expanded its Contracts department supporting house builders, architects, project managers and designers with developments of all sizes. Warren Ginsberg concludes: “Over the past 30 years it has been the company’s goal to build an international business that has a major presence in the UK and overseas markets, built on service, service and service. To now be able to see that business grow and develop but still retain the core values we put in place 30 years ago is wonderful. Founding and contributing to HiB’s story over the past three decades has been a real privilege for me and I have no doubt that the next chapter for the business will be equally as exciting.”

5. DELIVERY FLEET Delivery ﬂeet showcases HiB logo which was redesigned following a rebrand of the company in 2016

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BUSINESS

SME ADVICE

Company matters

Offering support for independent kitchen and bathroom firms because your business is our business

MANAGEMENT Managing employees post furlough period Many employees have been furloughed since March, but with restrictions beginning to slowly lift, some companies are starting to bring back their teams. Now is the time for organisations to start thinking about what that return to work should look like. Once the furlough scheme ends in October, everyone should be fully prepared. To help managers get organised, our team has been out in the virtual field, interviewing both furloughed and remote workers to find out what impact the COVID-19 outbreak has had on them and how they were feeling about returning to work.

Emotions and behaviour The majority of our interviews with furloughed employees suggest the return to work postCOVID will follow similar patterns of emotion and behaviour. There were three emotions that were prevalent. These were anxiety, loss of confidence and a feeling of being unprepared. Adaptis’ interviews with people who had been furloughed found that the feeling of anxiety was driven by the uncertainty around when they would return to work, what that return would look like or if they would ever return at all. There was also a notable loss of confidence among the individuals that were interviewed. More specifically, these employees had taken the organisation’s decision to furlough them personally and felt this was questioning their competence in their role. There was an overriding fear of lost skills. Interviewees were worried that this would mean they no longer had the skills required to do their job and as a result would be inefficient. Employers and managers need to be aware of the emotional and practical impact of being furloughed and have a plan in place to support employees through this

Maintain communications To prepare furloughed employees for a return to work, employers should maintain connections and encourage other team members to do so too. They should also communicate regularly to show that they have not been forgotten.

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Employees should also be given the opportunity to prepare. Managers need to explain the return to work process/procedures, so individuals can prepare and know what to expect. We recommend having a one-to-one meeting with all employees. Discuss their wellbeing, the challenges they have faced, their hopes and fears and find out what support they need and develop a plan to ensure this support is received. Individualise. Do not apply a one size fits all. Provide training to brush up on skills. Create an inclusive culture. Manage negative feelings between employees and make time to reintegrate furloughed employees back with those who have remained at work. Some scheduled team building time might be worthwhile here.

Re-engaging employees Managers should continue their support after the initial return to work. There can be a tendency to return to business as usual following an employees’ return. However, the employee may need support for some months following their return. For business leaders the Coronavirus pandemic has been a baptism in crisis management, an exercise in making timely and critical choices, staying calm, projecting

confidence and providing support. But now comes the real test – re-inventing the way we work and re-engaging employees to work both productively and happily. A one size fits all approach to returning to work will not be effective, instead organisations need to focus on the individual and the varying needs of employees. The priority needs to be onboarding and re-engaging employees. Investing time and resources in this now will mean that the organisation will avoid feeling the effects of the COVID-19 outbreak long after our new normality has resumed.

Expert: Sara Burke Company: Adaptis Background: Sara Burke is director of learning and development consultancy Adaptis. The organisation works with managers and leaders to develop the skills, mindset and capabilities to inspire others and maximise the performance of their team. Contact: www.rdr.link/KS037

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LEGAL Lawful redundancies The Government’s furlough scheme has undoubtedly provided many SMEs with a lifeline over recent months. However, with the end of the scheme approaching, many businesses will still need to look at reducing their staff numbers through redundancies. Firstly, you must establish a genuine redundancy situation to ensure that any redundancy dismissal you wish to make is lawful in accordance with the provisions of the Employment Rights Act 1996. It’s often said that “redundancy isn’t about the person, it is about the role”, and that saying is true. If you want to make a redundancy, you must be able to show that there is an overall reduction or cessation in ‘work of a particular kind’.

Pool for selection Once a genuine redundancy situation has been established, you then need to decide which of your employees are affected and who should be included within the pool for selection. If more than 20 redundancies are being proposed in a 90-day period, then the collective consultation obligations will arise. But if fewer than 20 redundancies

are proposed then you’ll need to follow a fair procedure in relation to each employee. When looking at the pool for selection, you need to take into consideration the ‘work of a particular kind’ which has reduced. Usually, all employees who undertake this affected work will need to go in the pool, irrespective of factors like performance, conduct or length of service. Once the pool has been identified, you must then select the employees who will be dismissed as redundant. If you are dismissing an entire pool, you won’t need to carry out any further selection. If you want to look at reducing the size of pools instead, you’ll need to establish a proposed set of objective, non-discriminatory selection criteria in order to score the employees against one another to identify the lowest scorers.

Consultation process Following selection, you must then follow a full and fair consultation process, the purpose of which is to try and find an alternative to dismissal on grounds of redundancy. You should notify the employee of any suitable vacancies you might have in the business and your employee should be given the chance to put forward any proposals for alternatives which they may have. The consultation period must be “meaningful” and should usually consist of at least two or three faceto-face meetings (or socially distanced video conferences!) with each individual employee. Following this process, employees who are ultimately dismissed on grounds of redundancy are entitled to both notice pay and, if they have over two years’ service, a statutory redundancy payment.

Expert: Charlotte Geesin Company: Howarths Background: Charlotte Geesin is head of employment law and business immigration at HR, employment law and health & safety consultancy, Howarths. She has 10 years’ experience advising clients on all matters of business law, including disciplinaries, grievances and unlawful discrminination. Contact: www.rdr.link/KS038

MANAGEMENT 5 ways to improve virtual meetings When it comes to sales and relationship-building, virtual meeting technology offers you more than a simple video call. Think like a video director to give your audience the best experience yet. Here are five things to consider:

Make your picture perfect Find a quiet, well-lit part of your office, home or studio. Don’t sit with the window behind you because it turns you into a silhouette. Light needs to be falling evenly on your face so people can focus on and see your eyes. Use a lamp if you can’t use daylight from a window. Your webcam should be level with your eyes, so use a pile of books on your desk to place your device properly.

Your background is your brand Use pleasant or relevant backgrounds to ensure the audience focuses on you. Better still, create a branded background to emphasise your company messaging. Some virtual platforms have features to enhance appearances at the click of a button. Virtual backgrounds are perfect if you have showroom images to display. A pop-up green screen is a good investment because the built-in tech on some of the platforms is not fail safe – you may disappear..!

Sound as important as vision Broadcasters will tell you that viewers always prefer to watch a substandard video with good sound to a good picture and bad sound. Your phone headset has a microphone that is not close to your mouth, which means it won’t reduce background noise. It could be worth investing in a simple headset (£30-50) with a mini-boom microphone instead for a sharper sound. If you are doing a lot of presenting, a deskmounted microphone (£50-200) is a sleeker alternative.

Smile, you’re on camera The trick with presenting on screen is to dial up how you naturally communicate, using body language as you would in conversation. Eye contact is essential in a situation where you’re aiming to build trust. So, while it’s distracting to see yourself on the screen, practise addressing your audience by focusing on the webcam. Talk to the little dot on your computer or phone.

Experiment with the medium Treat important meetings like mini-TV broadcasts, playing to the strengths of the technology available to you. For example, some platforms allow you to play your own video clips using the share screen option. This is a perfect opportunity to show your audience examples of recent jobs, or testimonials. We’ve all seen enough of talking heads of people in their spare rooms. Video clips will add colour, movement and a change of pace - giving you a break from presenting too. Expert: Wendy Richmond Company: By This River Background: Wendy Richmond is a director at By This River, a creative agency specialising in video and virtual video content. Since lockdown, the company has been training businesses on how to get the best visual results from available virtual tech. Contact: www.rdr.link/KS039

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NEWS & VIEWS

LAST WORD

Retail support for COVID-19 MD of BC Designs Darren Allison believes manufacturers need to get the basics right when supporting retailers. He says a two-way conversation can help to weather the COVID-19 storm There is no denying we are facing unprecedented times, both as a sector and the UK economy as a whole. No-one quite knows what will happen over the coming months, so the sector needs to work as one; looking at ways to support and help each other. BC Designs ﬁrst action was to put into place a price freeze that will last until at least Autumn 2020, and which will be reviewed over the coming months. The result has been to give retailers peace of mind by ensuring they are able to maintain their margins, and not having to requote and ask customers to ﬁnd extra money at a time when they are reviewing their spending habits.

Two-way conversation What is essential to remember is that relationships between a manufacturer and its retailers are not one-sided. I have spoken at length to retailers who have reached out to discuss their accounts and how to move forward post-lockdown. Where possible manufacturers could offer payment plans to cover existing invoicing and move to a Pro-forma system for new orders. This should provide breathing space to retailers, some of whom have had to close due to a lack of access to stock, while

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guaranteeing cash ﬂow into a manufacturer’s business for new orders. However, retailers need to reach out to suppliers to discuss invoicing issues, as burying your head into the sand in the hope you won’t be asked to pay what is owed is like believing in Santa in your 40s! Given the proper respect, most manufacturers will be understanding and will much rather work with you, than against you.

“The sector needs to work as one; looking at ways to support and help each other.” Staff, stock and advertise The Government support through grants, bounce-back loans and furlough has, to many, been a much-needed lifeline during the COVID19 crisis. However, now is the time for manufacturers to assess who is instrumental in supporting their retailers. Not bringing back sales teams and account managers is

detrimental to delivering high levels of customer service, as retailers often can’t reach key contacts to ask questions and verify information needed to complete a sale. Retailers cannot thrive if they don’t have access to stock or are severely limited to what is available. In early February, BC Designs increased its stock levels by 50% across its portfolio. This meant service could continue – albeit on limited terms – during lockdown for construction projects. Since retailers started opening on June 1, having a considerable stockpile has meant BC Designs has been able to fulﬁl orders quickly and efficiently, with plans in place to reduce lead times further. It is only a small part of the puzzle but has made a considerable difference to the way retailers can operate. Unless absolutely necessary, manufacturers should not cut back on marketing and PR activities. At a time when brands need to keep front-of-mind with consumers, cutting back in this area is a false economy. Instead, continual investment in this area is needed and should remain a multi-channel approach using a combination of social, digital and print outlets to drive consumers into retailers’ stores. Finally, having already spent time in retailers’ stores, I can attest how managing the workings of a showroom, and the level of preparation in safeguarding against COVID-19 is vital to customers’ perceptions of a retailer and their professionalism. Following guidelines, putting proper measures in place and ensuring the welfare of staff and customers, gives the impression of a highly competent company. I promise you, I have seen it for myself.

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