Kitchens & Bathrooms News January 2020 by Hamerville Media Group

KI TCHENS &

BATHROOMS NEWS THE BUSINESS MAGAZINE FOR KITCHEN & BATHROOM PROFESSIONALS

JANUARY 2020

DESIGN PREDICTIONS Bathroom and kitchen trends in 2020

AUGMENTED REALITY How technology can improve the customer purchase journey news ■ expert views ■ company profiles ■ products ■ competitions ■ SME support www.kandbnews.co.uk

NO 146 VOL 14 JANUARY 2020

contents NEWS & VIEWS 7

First word Editorâ&#x20AC;&#x2122;s opinion

8 News Round-up of industry headlines

13 Out & about Pictorial-led report of events

14 People Appointments and promotions

15 Inbox Reader feedback

16 Most wanted Six of the best product launches of 2019, chosen by our readers

BATHROOMS

18 Talking shop

28 Bathroom trends for 2020

Sales director of Arcot Interiors Toby Griffin discusses selling as a pair with senior designer Maud Martinage

47 Last word Chief executive of the BMA Tom Reynolds gives his view on which parts of the Environmental Bill will have the most impact on the bathroom industry

KITCHENS 20 Kitchen trends for 2020 Eco-credentials, natural materials and the industrial theme continue to be the focus for kitchen design

Changing home demographics, a greater demand for personalisation in the home, as well as the need to create luxury spaces will drive bathroom design

32 Just out The latest bathroom product launches

24 Just out The latest kitchen product launches

DESIGN 34 Design know-how Get to grips with product knowledge, methods of use and planning

BUSINESS 38 Supplier profile Having celebrated 30 years in business, Vado is looking to the future with technology to capture consumer interest and sales

40 Reader profile Owner of Kesseler Kitchens Hove Sean Carter breaks with retail convention and says the industry needs to wise up

44 Company matters SME advice covering marketing, financial, management as well as legal issues

46 Supplier Q&A Founder of BC Designs Barry Cutchie explains how bathroom design has changed over the past 20 years and considers what is coming next www.kandbnews.co.uk K&BNEWS JANUARY

FIRST WORD

NEWS & VIEWS

Welcome to 2020 Happy New Year and welcome to 2020 - a whole 12 months of new possibilities and opportunities. We’ve embraced a new possibility in technology with Augmented Reality featured on our front cover. See “KBN wants” to try it for yourself! But it’s a great time of year when independent kitchen and bathroom businesses can reflect on their performance, analyse the results and then plan for greater successes. Some successes may have come as a surprise, such as the YouTube Christmas ad made for just £100 by family-owned Hafod Hardware. It went viral with 460,000 views. This just goes to show retailers don’t need to rely on Black Friday discounts to attract the attention of consumers. And it further proves small independent businesses can still shine against the unrelenting challenge of online and retail giants - using just a little extra imagination. However, most business owners would agree that failing to plan is planning to fail. So, whether it’s considering future marketing promotions, staff training or perhaps even expansion or diversification, January is a great time to create strategies to drive business forwards. And hopefully 2020 will bring more clarity to business owners, with the General Election now settled and plans for Brexit taking shape. Having already experienced three years of uncertainty, the next 12 months could help business owners

formulate a plan with greater insight of the future political and economic direction. Even if the immediate future still has a hangover from 2019 with a dip in consumer confidence, leading to volatility in retail sales, business experts maintain the longer term will paint a more positive picture. The kitchen and bathroom retail market will rally and when the housing market picks up, the industry will reap the benefits of renovations. After all, it shouldn’t be forgotten, people’s lives transcend political and economic backdrops. People will always enter new relationships, have children and secure higher paid jobs. All of these have an impact on house moves and ultimately kitchen and bathroom sales. And even consumers who choose not to move but to invest in their home also play into the hands of the kbb industry. So why not take the time to consider both short term and longer-term goals in 2020, to secure your kitchen and bathroom sales now and into the future.

KBN LIKES ✔ …the design dispute between JJO, Mereway and Cassallie has now been settled

KBN DISLIKES ✖ …Premier Kitchens & Bedrooms has ceased trading and hopes all staff will be gainfully employed shortly

KBN WANTS ! …to introduce you to our Augmented Reality cover using the VIV app. Try it out using these simple steps: 1. Download the VIV by Vado app. It’s free! 2. Open the app and hold over the picture on our front cover 3. Press ‘Got it’ and see Vado brassware models spring to life in full-size 3D!

Philippa Turrell Editor

Email your views on this subject, or any other, to pturrell@hamerville.co.uk To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk Editor Philippa Turrell e: pturrell@hamerville.co.uk Designer Donna Booth Production Assistant Stephanie Stapleton e: stephanie@hamerville.co.uk Group Production Manager Carol Padgett e: carol@hamerville.co.uk Printer Walstead Peterborough

Publisher Bryan Shannon Group Advertisement Manager Craig Jowsey e: craig@hamerville.co.uk

TRADE JOURNALIST/ EDITOR MAGAZINE OF THE YEAR 2014

HOME IMPROVEMENT JOURNALIST OF THE YEAR 2014

To receive your regular subscription copy of K&B NEWS contact: 01923 237799 UK: 1 year: £30 post paid Europe and overseas: 1 year: £50 post paid Airmail: 1 year: £65 post paid

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Editorial & Sales Enquiries Tel (01923) 237799

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ABC total average net circulation 13,517 (for the 11 issues distributed between January 2018 and December 2018)

© 2020 KITCHENS & BATHROOMS NEWS accepts no responsibility for damage or loss, however caused, to any material submitted for publication. While every effort is made to ensure facts are correct at time of going to press, no responsibility can be accepted for incorrect product descriptions or facts. No part of this magazine may be reproduced, in any form, without prior written permission from the publishers.

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NEWS & VIEWS

MAKING HEADLINES

Creative hub for architects, designers and specifiers

IN BRIEF ■ Global colour institute Pantone has announced Classic Blue (Pantone 19-4052) as its Colour of the Year for 2020. It follows on from Living Coral, which was the colour of 2019, and Ultra Violet in 2018. According to the institute, Classic Blue is suggestive of the sky at dusk with “the reassuring qualities of the thought-provoking”. Read more on this story at www.rdr.link/KL001 ■ VitrA Bathrooms has published a dedicated brassware brochure featuring its entire range of taps, showers and accessories. The 130-page brochure has been created in an “easy-to-follow” format for retailers, designers and consumers. It features a step-bystep guide on how to choose a shower and each product is marked with icons to ﬁnd and compare features such as required water pressure or thermostatic control. ■ The Builders Merchants Federation (BMF) has launched its 30th Regional Centre of Excellence at Ideal Standard’s Design & Speciﬁcation Centre at Clerkenwell in London. Its network of Regional Centres of Excellence means training courses and regional meetings are more accessible to its members across the UK and Ireland. It’s latest Regional Centre of Excellence will serve members in the London/South East region. Read more at www.rdr.link/KL002

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VitrA launches flagship London showroom VitrA Bathrooms is set to open a 5,600sq ft flagship space in Clerkenwell, London in Spring 2020. VitrA London will be a creative hub operating as a social space for architects and designers with areas for product specification, events and workshops. It will host a programme of exhibitions, social events and talks, held within the experiential space, to facilitate a dialogue between the brand and its key audiences of architects, designers, specifiers and the wider bathroom industry. Occupying two floors of the award-winning Turnmill Building, designed by Piercy&Company, the ground floor will feature the brand’s designer bathroom ranges. These include collaborations with Ross Lovegrove, Sebastian Conran, Terri Pecora, Claudio Bellini and Arik Levy.

There will also be a seminar area for talks and a working brassware display, where visitors can experience VitrA’s basin taps in action. On the lower ground floor, VitrA London will offer a specification space to demonstrate the choice of WCs and basins, as well as showcasing its range of tiles, flush plates and accessories. Plus, visitors can use a 4D virtual reality headset to walk around their bathroom as they design it. Managing director of VitrA UK

Levent Giray commented: “VitrA London marks the beginning of an exciting new chapter for our business, enabling us to engage more effectively with our national and international client base. “Our aim is for VitrA London to become a cornerstone of the architecture and design community – a place for clients to meet, work and socialise, as well as simplifying the bathroom speciﬁcation process for them. “VitrA London is a symbol of our global reach and will act as a springboard for further growth worldwide. “We have been successfully exporting to the global market since 1983 and we are conﬁdent that our investment in London will solidify the company’s position as an international market leader for the bathroom sector.”

Swiss appliance brand returns to market

V-ZUG appoints UK managing director Premium Swiss appliance manufacturer V-ZUG has appointed David Knight to the newly-created role of managing director UK, in a return to the market. He joins V-ZUG from Miele UK, where he was UK sales director for seven years and before that held management and sales roles at Electrolux and LG. Commenting on his appointment, Knight said ‘V-ZUG products are built with care and precision in Switzerland and I’m delighted to have the opportunity to re-establish the company’s presence in our market. “I am proud to have joined a brand investing for the future and leading the appliance industry for sustainability.

“V-ZUG has an impressive and well-established kitchen and project sales function in key markets throughout the world and I look forward to working with industry colleagues, friends and business partners to replicate this success in our market. “I am delighted to conﬁrm that the UK growth plan is agreed and investment set to establish a V-ZUG ﬂagship showroom in London in the coming years.’ The company exited the UK in May 2018, citing drastic changes to economic conditions caused by Brexit. Alberto Bertoz, MD International Division added: ‘London and the UK is a key focus to complete the establishment of V-ZUG as the

most aspirational brand in the industry, provided the global role within the real estate industry and through architects and designers, but also business-wise as a key contributor in achieving our sustainable global growth plan. “We truly look forward to the great deal of experience and expertise that David will bring along, engaging, inspiring and developing the kitchen and project partner network and setting London as one of our key hubs in the world of V-ZUG”.

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Automation and production estimated at SEK2billion

Nobia announces largest ever investment in factory Kitchen furniture manufacturer Nobia has announced it will make its largest ever investment into a production plant in Jönköping, Sweden, replacing its existing factory in Tidaholm in 2024. The investment in automation and other production equipment is estimated at SEK 2 billion between 2020 and 2023 and will be debt ﬁnanced. The factory building is expected to be leased on a long-term basis and will be recognised in the balance sheet in accordance with IFRS 16. According to the company, the new factory is required to offer “higher production capacity and

greater ﬂexibility to realise proﬁtable growth”, to meet growth from Nordic countries and the UK. The volume at Nobia’s factory in Tidaholm, Sweden, will be transferred to the new factory, as will parts of the volume in Ølgod, Denmark. The released capacity in Ølgod will be used for expansion opportunities in Central Europe. As a result of the decision, Nobia has started customary union negotiations. All employees in Tidaholm will be ensured “a responsible transition period” and offered employment at the new factory. Commenting on the announcement, president and CEO

of Nobia Joe Sintorn said: “The Board of Directors has today made a directional decision to build a new production facility in Sweden. The proposed investment is the largest in Nobia’s history. “The plant, which is planned to be in full operation by 2024, will be one of the most modern kitchen manufacturing factories in Europe. “It will have a high degree of automation and digitalisation as well as industry-leading environmental and sustainability performance. “The lead time for made-toorder kitchen production will be signiﬁcantly reduced, manufacturing and logistics efficiency will improve and Nobia

will strengthen its position as Europe’s leading kitchen specialist. “Our capacity will increase considerably, which will support Nobia’s future growth and market share opportunities.” Nobia’s fourth-quarter 2019 earnings will be charged with project costs, IT pre-studies and environmental certiﬁcation related to the proposed investment. The total costs amount to around SEK 30 million and will be included in Group-wide costs.

Mereway and Cassellie setted out of court

Retailer ceases trading

JJO concludes design right legal cases

Premier Kitchens & Bedrooms enters voluntary liquidation

Furniture manufacturer JJO has concluded legal proceedings against Mereway Bathrooms and Cassellie. The proceedings were brought before the Intellectual Property Enterprise Court, for infringement of registered and unregistered design rights in the ‘combi’ basin and toilet furniture, marketed under the ‘Eco Bathroom’ brand. Both cases have been settled, prior to the court date, on agreed terms. Mereway did not admit any liability in relation to any of the allegations in the court proceedings, but the company has agreed to pay costs and damages to JJO. The proceedings against Cassellie were settled on agreed terms which included the granting of a royalty-bearing licence

Peterborough-based, independent retailer Premier Kitchens & Bedrooms ceased trading on November 22, 2019, and has been placed into voluntary liquidation. The businesses has closed all four of its showrooms, which are located in Peterborough, Bedford, Northampton and Wellingborough. A statement on the company’s website read: “We are very disappointed to announce the closure of our showrooms and the voluntary liquidation of our company. “A skeleton staff will deal with individual requirements of our customers. “We would ask that you be patient whilst we work on this very difficult situation for our customers and staff.” Established in 1992 by managing director Iain Forsyth,

meaning Cassellie will make a payment to JJO each time it sells one of the combi units. Managing director Stephen Greenhalgh said: “JJO is a British Manufacturer with a proud heritage of innovation in the production of ﬁne furniture. “We will rigorously defend our intellectual property rights, where we feel we have been wronged. “Our recent legal actions should stand as a warning to others who may consider infringing our registered designs’

Premier Kitchens & Bedrooms became one of the largest independent local kitchen and bedroom retailers. It introduced bathrooms to its offer – Bathrooms by Premier – in 2014. According to the company’s website, Premier Kitchens & Bedrooms had installed 21,000 projects over the past 27 years of being in business. RSM Restructuring Advisory, of Rivermead House, Grove Park, in Leicester, is assisting the company and contacting creditors.

www.kandbnews.co.uk K&BNEWS JANUARY 9

NEWS & VIEWS

MAKING HEADLINES

Senior management changes

IN BRIEF ■ Trade association, the Kitchen, Bedroom, Bathroom Specialists Association (KBSA) has announced the date of its 2020 Conference, AGM and Awards dinner as September 30. It will see a change of venue to the Crown Plaza in Stratford-upon-Avon. Chair of the Kbsa Richard Hibbert said: “We are delighted to have announced the date for 2020 so early. The 2019 event was fully booked, with attendance up 30% on the previous year, so we are urging members to save the date and book early, as soon as tickets go on sale.”

■ The outlook for the UK shower equipment market at the end of 2019 remained challenging, according to a recent report by AMA Research. It cited market growth will be inﬂuenced by the economic environment and consumer and business conﬁdence. However, it stated longer-term prospects are more positive, with overall market development expected to improve, following a more subdued performance in the short term. The full story is at www.rdr.link/KL005 ■ The Association of Manufacturers of Domestic Appliances (AMDEA) has appointed Paul Hide as chief executive, succeeding Douglas Herbison. He joins the association from UK technology trade body techUK, where he was director of marketing and membership. Prior to that Hide spent over 20 years working for consumer electronics brands. Read more at www.rdr.link/KL007

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Magrans appointed Roca CEO Spanish bathroom manufacturer Roca Group has appointed Alberto Magrans as CEO of the company, succeeding Ramon Asensio who has retired. Prior to his new position, Magrans was senior managing director of Laufen and has been with the company for more than 20 years. Magrans started work at Roca’s head office, in various departments, before running its business in China. He now takes charge of the entire family-run bathroom group, which includes global brands Roca and Laufen. Roca UK MD Alan Dodds commented on the appointment of

Alberto Magrans to CEO, stating: “He understands the group. Albert is very commercially-focused and very brand-focused and we are very excited about the new directions he’ll bring to the group.” Antonio Linares has taken the role of senior managing director of Laufen and the Northern and Central European Roca division. He joined the Roca Group in 2003 and was most recently managing director of Roca Russia where he was in charge of seven factories and more than 3000 employees for over 12 years. Linares has received an MBA from the Universidad Politécnica de Cataluña and graduated as a civil engineer specialising in bridges

and structural engineering. He has also been the chair of the Construction Industry and Building Materials Commitee of The Association of European Businesses and is currently a member of the board. Antonio Linares commented: “I congratulate Alberto Magrans on his new position and look forward to continuing his impressive 10-year work of developing Laufen into the most innovative design brand in the bathroom business.”

Sales director promoted to helm

F Jones Cleveland appoints Fyall as managing director Luxury worktop supplier F Jones Cleveland has appointed Craig Fyall as managing director. The appointment is part of a restructuring of the senior management team, as the company plans growth and expansion in the kitchen, bathroom and contract markets. Founded in 1984 by Fred Jones, the company has supplied luxury marbles and granites, sintered stone and quartz to customers nationwide through its partnerships with Antolini and Cosentino. Fyall joined the company as sales director in April 2018 from his previous role as sales director for the specialist building products group Building Product Design. He has considerable experience gained from working in the kitchen and construction industry for the past 20 years.

Fyall will work closely with Ian Jones, who moves from the post of managing director to company chairman. Fred Jones is stepping down from the role as chairman but will continue as the director responsible for the ﬁnancial oversight of the Group. Chairman of F Jones Ian Jones commented: “As a family-owned concern we have been delighted with the way Craig has integrated into the business and applied his expertise and market experience. “His promotion to managing director is important to our growth plans going forward and I will be working closely with him on implementing our business strategy. “I will retain responsibility for the governance of the company and speciﬁcally nurture the long-

standing product partnerships we have with Antolini and Cosentino.” Managing director Craig Fyall added: “F Jones is about to embark on a signiﬁcant growth and investment strategy that will mark an exciting new chapter in the company’s 35-year heritage of providing luxury worksurfaces. “I am proud to have been given this responsibility and look forward to the opportunities ahead. “We will be diversifying the company’s product and service offer across the kitchen, bathroom and contract sectors, ensuring our customer base grows and beneﬁts from what we have to offer.“

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Kitchen fitters branded “most unprofessional” trade Kitchen fitters have been named the most “unprofessional” trade, worse than builders and roofers, in a survey commissioned by the online bathroom retailer showerstoyou.co.uk. According to the survey of 1,644 Brits, 73% reported kitchen fitters were the most “unprofessional” tradespeople, followed by tilers (69%), builders (65%) and roofers (60%). However plumbers fared better with 48% of respondents citing the tradespeople “unprofessional”. In the definition of “unprofessional”, the survey asked

respondents to take into account the quality of the work, the prices/rated charged, manners, punctuality, as well as communication skills. Additionally, respondents were asked to identify the actions taken by tradespeople which they deemed the most “unprofessional”. According to the survey results 81% said a tradesperson not showing up at an agreed time is the most unprofessional thing they could do. It was followed by overcharging (76%) and poor workmanship (73%). Interestingly 68% of those

surveyed didn’t appreciate tradespeople frequently taking breaks, with 65% being unimpressed with tradespeople who are constantly on their phone. In addition, 42% of respondents get annoyed when a tradesperson takes advantage of their hospitality, such as asking for too many hot drinks or biscuits. Managing director of showerstoyou.co.uk Martin Smith commented on the results: “For many, the home is one of the most important aspects of their life. So naturally it takes a lot of faith for them to allow tradespeople to come into their living environment and carry out desired home improvements/changes. “This research certainly shows this level of trust is not reciprocated, with certain

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tradespeople more culpable than others. “It certainly shows that Brits are very perceptive of the way tradespeople hold themselves as well as their work ethic. “Consequently, it’s very important for a tradesperson to maintain professionalism at all times and deliver the highest possible level of customer service.”

Making debut appearance at Kbb Birmingham

Nine trophies presented to independent retailers

LochAnna Kitchens celebrates fifth anniversary

Samsung announces Kitchen Circle Award winners

Kitchen furniture manufacturer LochAnna Kitchens is celebrating ﬁve years of trading. Founder and MD Paul Jenkinson reports the business has seen continued growth through 2019 despite unpredictable market conditions: “This month marks ﬁve years of trading and I’m pleased to say that business is good. “Since launching with a relatively small and straightforward 20 door options in 2014, we have evolved into a well-known kitchen brand across independent retailers who value us for our fantastic, British heritage, and beautifully designed kitchens. “We now have 269 choices across our three kitchen brands, so our customers really are spoilt for choice. “From humble beginnings opening the doors with the help of

Samsung has presented its inaugural Kitchen Circle Awards to reward retailers who have reached the “highest level of achievement in domestic appliances”. Eight awards were presented by head of domestic appliances UK and Ireland Mark Seaman to members of its Kitchen Circle support package.

20 staff, today we’re a team of 39 and have a network of more than 150 retailer partners.” The company introduced 70 doors in 2019 and will reveal its latest products at kbb Birmingham. Paul Jenkinson added: “We look forward to marking the turn of the new decade with some exciting product developments – what we believe will be true ﬁrsts for the industry – and our ﬁrst ever presence at KBB Birmingham where we look forward to meeting both current and prospective retailers.”

The winners for 2019 were as follows: Showroom Award (North) – The Kitchen Factory Ltd Showroom Award (East) – Crown Kitchens & Interiors Ltd Showroom Award (South) – Kesseler Kitchens of Hove Showroom Award (West) – Elmore Kitchens The Connected Award – NBK Norwich Bathrooms & Kitchens The Hero Award – Paul Turnham

Kitchens The Do What You Can’t Award (North) – Appliance and Kitchen People The Do What You Can’t Award (South) – CK Kitchens and Bathrooms. An additional Training award was also given out on the night to reward the retailer that had most engaged with Samsung’s Ambassador Training Programme. The winner of this award was Simply Kitchens from Leicester.

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NEWS & VIEWS

MAKING HEADLINES

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Bricks and clicks boost sales by £150million

IN BRIEF ■ Virtual Worlds design software has now partnered with Bathroom Origins, featuring its mirrors and accessories, and Sensio showing its lighting range. Both companies are featured in the 3D and 4D programmes available from the CAD supplier. It means designers can show and sell everything that goes into a bathroom design, including the ﬁnishing touches.

■ Builders Merchants Federation (BMF) held its inaugural Kitchens & Bathrooms Forum at Roca’s recently-opened HQ in Leicester. Newly-elected chairman Paul Bence, who is managing director of the George Bence Group, led the proceedings to 74 members. The day included presentations focusing on the market for kitchens and bathroom retailers, and ways to enhance sales. Read the entire story at www.rdr.link/KL009 ■ Manufacturer of kitchen sinks and taps Blanco has launched an “easy-to-navigate” website to help homeowners explore its range and help retailers find the products and details they need. There are defined areas for sinks, taps, finishing touches (such as lighting and sink accessories), inspiration guides and FAQs, plus it includes a “where to buy” section. Visit www.blanco.com

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Omnichannel bathroom retail boost in 2020 “Bricks and clicks” strategies are offering new opportunities for the bathroom market, with sales rising by 14% in the next four years, according to a report by MTW Research. Based on more than £600million of bathroom suppliers’ data, the research found that offering convenience and choice online, coupled with showroom-led services will boost retailer sales by £150million from 2020. The 200-page report found while the ‘Brexit effect’ cost bathroom retailers £130 million in lost sales, the market has strong fundamentals for growth in 2020. MTW points to housing stock

rising by 1million in the last ﬁve years underpinning bathroom refurbishment, with 241,000 new homes built in 2019 generating demand for bathroom products. According to the report, sales of baths and sanitaryware through retailers will grow by 17% from 2020 to 2023. It identiﬁed more than 40 key trends underpinning growth opportunities, including freestanding baths and furniture. MTW reported 21% of retailers experienced growth above 10% during 2019, as opposed to 31% in 2018. In total, 39% of bathroom retailers reported growth in 2019 according to MTW.

The research indicates the share loss, experienced by retailers to online and other channels in recent years, is now slowing. The independent bathroom sector is responding well to the dynamic challenges it faces moving into 2020, according to MTW. Retailers are competing more effectively on price, convenience and product range.

Second “best-performing category”

Kitchen and bathroom sales grow through merchants Total Builders’ Merchants’ value sales were down -0.8% in Q3 2019 against the same period last year. The adjusted ﬁgure, which takes into account the difference in trading days, was down -2.3% compared with Q3 2018. However, Kitchens & Bathrooms was among the strongest sales categories with growth of +3.2% in the quarter. Despite a fall in sales of -0.8% on an adjusted basis, the Kitchens & Bathrooms category was the second best-performing category quarter-on-quarter. Month-on-month sales in September were up by +1.0% compared to August on an equal number of trading days, with sales of bathroom and kitchen products slightly more positive at +1.8%. Sales & marketing director of Lakes and BMBI’s Expert for

Shower Enclosures & Showering Mike Tattam said: “With political parties outdoing themselves in predicting dire consequences, and politicians and the media flinging large numbers around, it’s no wonder people are uncertain and less confident. “GfK’s Consumer Confidence Index dropped a further two points in October to -14. The index is calculated as an average of averages from five core questions. “The questions are about people’s personal financial situation, based on how it’s changed in the last 12 months and how it’s expected to change in the next 12 months, how the general economic situation has changed and is expected to change, and in view of that, whether now is the right time to make major purchases?

“The gaps between their own situation and their expectations and views of the economy are huge. In October, consumers’ personal ﬁnancial situation, and expectations for the next 12 months are both +1 i.e., still positive, and the Major Purchase Index (which includes most RMI projects) is also +1 so it’s still a good time to buy. But, consumers’ views of how the economy has performed in the last 12 months have tanked (-33), as have their expectations for the next 12 months (-37)!” BMBI Experts speak exclusively for their markets, explaining trends, issues and opportunities. For the latest reports, Expert comments and Round Table videos, visit www.bmbi.co.uk.

MAKING HEADLINES

NEWS & VIEWS

Out & about

Sleep + Eat took place at Londonâ&#x20AC;&#x2122;s Olympia and sealed its reputation as a leading European event in hospitality design Design show for the hospitality industry Sleep + Eat took place over two days at Olympia in London, attracting designers, architects, hotel operators and owners. As well as the Sleep conference and concept room sets, the event played host to around 160 exhibitors spanning established brands, artisan companies and fitout firms. Recognised bathroom manufacturers exhibited at the event, from founding partner Grohe, through to the likes of Bette, Kaldewei, Roman, Roca, Perrin & Rowe, Victoria+Albert and Hansgrohe. Grohe debuted its 3D metal-printed tap, Icon, in the UK and Bette showcased its Silhoutte bath with a London skyline created by artists at the event. They used permanent markers to show how the artwork could be cleaned from the enamelled surface.

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NEWS & VIEWS

PEOPLE

Position filled Appointments and promotions across the industry

LAKES

be overseeing the sales team. She commented on her new role: “I’m really proud to be part of a company that values their customers’ opinion. This has resulted in Lakes’ excellent reputation for customer service and support such as its noquibble lifetime guarantee as standard.” Craig Smith commented on his progression in the business: “Working in the warehouse helped me develop strong product knowledge, which is particularly useful in my new customer service role when talking to our stockists.”

WILSONART

Manufacturer of showering spaces Lakes has welcomed two new members of staff to its customer service and sales support teams. Olga Bloore joins as sales admin manager, while Angela Bruton takes on the role of customer services administrator. Craig Smith, an existing member of staff, has moved to a new position of customer service assistant. He worked in Lakes’ warehouse for 10 years before switching roles. With experience in developing teams and people management Olga Bloore will

Wilsonart UK, based in Shildon, County Durham has expanded its marketing team with the appointment of Samantha Donnelly to the role of marketing content manager. She joins the company’s marketing team and will be responsible for aligning and strengthening Wilsonart’s UK brands as the company continues to grow its product portfolio. Her previous experience includes global marketing and brand guardianship for Micralite, a subsidiary of Silver Cross.

Donnelly said: “I’m excited to join Wilsonart and get to know the brands. Unifying the messaging across our many product lines is a unique opportunity to propel the company into the next phase, and one I look forward to realising.” HR manager of Wilsonart UK Lindy Tegg added: “We take pride in the success of our people and we’re very pleased to be expanding our UK marketing team. I’m delighted to welcome Samantha during this exciting period of growth and wish her every success.”

IDEAL STANDARD

CAESARSTONE

JJO

VILLEROY & BOCH

Ideal Standard Group has appointed Andy Dennis as sales director in the UK. He will coordinate sales activity for the organisation’s ﬂagship brands, Ideal Standard, Armitage Shanks, and Sottini, working with UK managing director, Stephen Ewer. Most recently, Dennis was MD of BMI UK and Ireland and brings more than 30 years of experience to his role.

Manufacturer of engineered quartz surfaces Caesarstone has appointed a sales manager for London. Delara Etemadi has joined Caesarstone’s UK sales force as part of the team’s ongoing expansion, in line with the brand’s continuing nationwide growth. She has extensive experience, having worked for Mears, the Designers Guild and L’Oreal.

JJO has announced the appointment of Martin Barker as area sales manager for the South East and London territory. Barker has previously worked with Kelvin KBB, Symphony Group and Waterline. Barker said: “I am delighted to have joined JJO and I look forward to drawing on my experience to help nurture and grow our kitchen and bedroom business.”

Premium bathroom brand Villeroy & Boch has appointed Gizem Ozcelik as sales and marketing coordinator for the UK Bathroom and Wellness market. Ozcelik previously worked in advisory at KPMG and marketing at Coca Cola Company. She will be responsible for all trade marketing enquiries, as well as driving marketing within the UK.

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We have selected six of the best product launches from 2019, as chosen by our readers 1. HANSGROHE With everything becoming digital around us, why not use it to offer my customers a more holistic experience in their bathroom? As it becomes more important to stay healthy, both physically and mentally, the RainTunes digital shower combines water, light, sound and fragrance to create a multisensory encounter. Find out more at www.rdr.link/KL012 Chosen by interior designer Samantha Theakstone of Samantha Jane Decor

2. COSENTINO

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Having worked with Dekton on many projects, I already love how versatile this material can be. Dekton Slim 4mm brings yet another way of introducing this product into designs. The ability to clad furniture is particularly exciting for me. See the video at www.rdr.link/KL013 Chosen by designer at independent kitchen showroom KSL Rebecca Brown

5 5. RANGEMASTER

6 3. WATERS BATHS OF ASHBOURNE Colour has seen a huge comeback in kitchens in 2019 and it’s now so exciting to see how it can be used in the bathroom. Waters Baths of Ashbourne offers such a huge range of colours for its tubs, which gives designers the chance to customise and create bespoke spaces. Personally, I love the Mediterranean tone of the Red Earth tub. Find out how bathroom designers can personalise a tub with colour at www.rdr.link/KL014 Chosen by Founder of Helium by Design Francesca Quansah

Rangemaster brings a contemporary twist into the kitchen, from the traditional Victorian style, with its dark grey, Anthracite Belfast sink. It is a perfect way to incorporate the stylish black finish into kitchen designs. Belfast sinks are a popular addition being brought into the design of many homes. Rangemaster’s dark Anthracite option brings the perfect twist into kitchen styling. Read more at www.rdr.link/KL016 Chosen by director of online bathroom and electrical appliance retailer Trading Depot Darren House

4. LAUFEN

6. AIR UNO

What’s not to love about the New Classic range from Laufen, it’s designed by Dutch architect Marcel Wanders! The New Classic bathroom collection vanity has a huge nod to mid-century furniture. It features wenge-style legs while keeping the look of a traditional washstand. I would use this vanity washbasin as the hero piece in a cloakroom, pared with simple herringdone tiling and cool brushed nickel finishes. Read more about the New Classic Collection at www.rdr.link/KL015 Chosen by interior designer Emma Merry of Emma Merry Styling

I really do like the Mozart Downdraft Extractor by Airuno. The sleek design and clear glass will help keep the kitchen space feeling open, even when the appliance is in use. When not in use, it hides away in the worktop, making sure the practical item will not detract from the kitchen design. The Mozart Downdraft Extractor is perfect for an island hob in an open-plan living space. Find out all the technical data at www.rdr.link/KL017 Chosen by product kitchen designer and blogger Kim Hornshaw

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TALKING SHOP

NEWS & VIEWS

The two of us... In a departure from our usual Talking Shop column, Arcot Interiors sales director Toby Griffin and senior designer Maud Martinage discuss how they work together and offer different perspectives for their clients Maud: “To be honest, you do most of the talking!” Toby: “Ha ha, that’s true! But you do most of the live CAD changes.” Maud: “Yes, I suppose that’s fair then!” Toby: “So when we do presentations and consultations as a pair, a team, do you feel that it works, and if so, why?” Maud:: “Yes it deﬁnitely does. I think that is because we approach things in a different way.” Toby: “In what way do you approach them, and in what way do I approach them? You can be rude about me!”

Toby: “I see it as a bit of Yin and Yang really. A real chemistry. I notice us bouncing ideas off each other mid-consultation when we’re trying to ﬁnd a good solution. Also with us both having our own approaches, it gives the client the opportunity to speak to and listen to opinions and explanations from different angles, and also sometimes latch on to the person they most connect with. I notice this particularly with partners, and I often see mini-conversations breaking out where you are talking to one of the partners, and me to the other.”

Maud: “I really notice that your conversational style ﬂows easily. It just seems natural to you to talk and to sell, to talk about products, features, beneﬁts; meaning that I can focus more on the practical, aesthetic, design areas – which suits my architecture background more.”

Maud: “Yes, it can feel a bit like a dinner-party sometimes!”

Toby: “Yes, with your Masters degree in Architecture, you’re deﬁnitely more qualiﬁed than me! But I think that having been in the industry so long, I’ve got the in-depth product knowledge to be able to think of suitable alternatives for clients, and plenty of anecdotes to help explain to them how things can work, or not work, as the case may be. Do you feel the fact that you’re a woman and I’m a man makes a difference?”

Maud: “A little perhaps, but it’s not like we sell in an old-school style anyway. We’re not like many other places where clients are faced by pushy salespeople who will try to sell them anything, no matter whether it’s appropriate or what their budget is.”

Maud: “Probably. But also I feel our different personalities makes as much of a difference.”

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Toby: “Do you feel that I’m perhaps more the ‘salesperson’ and you are more of the ‘designer’?”

Toby: “I agree. Also when we are presenting together I think it gives the client more conﬁdence. I think we are both so focussed on design and speciﬁcation the sales sort of happen by themselves. Do you think there are times when presenting as a pair isn’t necessary?

Maud: “Sometimes yes. If a client is easy to deal with and has given us a clear brief, then your industry knowledge is only really needed at specification stage.” Toby: “When it comes to kitchens and bathrooms, do you feel that clients benefit from speaking to us as a pair?” Maud: “Yes I do, particularly bathrooms. Men and women do use the bathroom in different ways – particularly the loo – and it helps for us to be able to relate to both sides. I laugh when I remember particular conversations we’ve had with clients about double-ended baths, showertoilets, separate showerheads; and how putting WCs deep into a loft’s eaves can result in disaster when used in a standing position!” Toby: “Ha ha! Once the sale is agreed, I really think that we feel the benefit there too. There are obviously times when one of us is unavailable, and having the other so familiar with the client and project means that installation questions and problems can be sorted much faster. So, overall, do you think that presenting as a pair would work for everyone?” Maud: “Not necessarily. You both need to be team players, great listeners, and collaborators. There also needs to be dynamic between you, which the client can feel is real. But – if it works – it’s a winning combination!”

KITCHEN

TREND PREDICTIONS 2020

Kitchens in 2020 Eco-credentials, natural materials and the industrial theme continue to be the focus of kitchen design PANTRY STORAGE Whether a kitchen is based upon an urban style or more classic contemporary kitchen design, storage is key. Consider the pantry, which has become high on the wish list of consumers for Shaker-style schemes, as well as the Space Tower which is concealed behind handleless doors. Commercial director of Crown Imperial Tony McCarthy comments “Classic larder and pantry storage have also seen a resurgence as consumers create a timeless feel with inspiration from social media, achieving a touch of organised elegance is now a ‘must-have’ kitchen design feature.” And MD of Stoneham Kitchens Adrian Stoneham agrees: “A popular choice is a wooden oak pantry with open shelving, dovetailed drawers and spice racks fitted to the upper doors. For those who enjoy entertaining, pantry bars are on the rise.” He adds: “Another pantry option that is being incorporated in kitchen design is the Dynamic Space Tower, maximising internal space.”

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1 1. RATIONAL Shown in a Coral soft matt lacquer, the Cambia range has been combined with Topaz units in a white marble-look lacquered laminate. It is shown with a pantry dresser featuring glassware www.rdr.link/KL018

INDUSTRIAL THEME Opposing and yet complementary to the use of wood and stone in the kitchen has been the growth of the industrial trend. It has seen the introduction of a gamut of metallic finishes, with bronze, copper and gunmetal coming through in sinks, taps and cabinet handles. Kitchen channel manager at Grohe UK Tony Wilson agrees: “Coloured sinks and taps are starting to emerge and are expected to become far more readily accessible and specified in the home

over the next 12 months. The industrial trend is still booming.” In fact, metal has even made its way onto furniture frontals, such as The Metallics Collection by Ledbury Studio. Its founder Charlie Smallbone explains: “Metallics came to the forefront in kitchens last year and I see this continuing for some time yet.” And this trend for urban sophistication is also set to lead to a greater influence of black in the kitchen, report industry experts. Product

designer for Pronorm Gerd Meier says: “Black is going to be an even stronger colour in kitchen design in 2020. So far its use has been used largely as design accents but it’s now making its way to full doors, worksurfaces and cabinetry, not only in solid matt black but also in stained fine woodgrains. We’ll see more black, either as full kitchens, or in colour blocking combining black with a contrast colour or warm woodgrain.”

2. PRONORM

3. 1810 COMPANY

Black is a key kitchen trend for 2020, which is seen here as a colour block effect in a mix of cabinetry from Pronorm’s X-line handleless and the Proline 128 grid kitchen ranges. Organic Platinum in a matt texture is shown framed with an open grain oak in black, both of which are new finishes for 2020. Discover more about these kitchen collections and the introduction of black at www.rdr.link/KL019

The Zenuno15 range of undermount sinks are available in Copper, Gunmetal and Gold Brass PVD finishes. There is also matching PVD accessories, including colanders. Find out more at www.rdr.link/KL020

SMART APPLIANCES Of course convenience is key for appliance sales, with models offering the benefits of timesaving as well as optimised performances to reduce resource use. Taking this one step further are smart appliances which can help users better monitor their resource use and offer advice on optimised programmes. CEO of Scavolini Fabiana Scavolini adds: “It would be remiss to ignore the connected kitchen, already driving value growth in the luxury kitchen and now filtering into the mid-market, thanks to more accessibly-priced products. Our retailers have reported a rise in the number of smart products being integrated into Scavolini kitchens from voice-activated extractors to fridges with integrated cameras so that consumers can check the contents of their fridge while at the shops.” Certainly product manager for range cooking at Glen Dimplex Sarah Whitfield says smart technology will continue to influence appliance sales, adding: “Our recent research into the future

of range cooking shows that connectivity is a key technology trend for consumers. Overall when we asked consumers what would they like to see on their next range cooker, three quarters said they want Artificial Intelligence or connectivity.” And Matt Phillips head of operations at Rotpunkt UK adds: “We also feel that smart technology will help shape future trends. We are keen to welcome this new era of kitchen design in 2020 and offer automated lighting solutions, which can be controlled through virtual assistants by voice or remote control.”

4. HOOVER

Hoover’s first AI (artificially intelligent) washing machine, the AXI features voice assist which allows the user to ask about the best washing programme or stain removal advice. Watch the video at www.rdr.link/KL021

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KITCHEN

TREND PREDICTIONS 2020

ECO IMPACT With climate activists Greta Thunberg and Extinction Rebellion continuing to draw consumer attention towards the green agenda, it’s little surprise environmental credentials are growing in importance to consumers. Fabiana Scavolini comments: “Any predictions for the future must include an ecological message. For the kitchen market, it’s all about choosing sustainable materials that don’t sacrifice durability and adopting manufacturing processes that reduce the negative impact on the environment.” UK design manager of the Formica Group Nina Bailey adds: “As the sustainable movement continues, designs will be eco-conscious while remaining aesthetically pleasing.” In fact eco-credentials is a huge story for furniture manufacturer Rotpunkt in 2020. Matt Phillips explains: “We are taking action against climate change and implementing new measures at our production sites in Germany to ensure the manufacture of Rotpunkt kitchens is 100% carbon neutral from January 1.” Director of Karonia Andrew Pickup says the focus on sustainability is playing a role in worktops too: “The consumer is now paying much more attention to sustainable material choices and the durability of the worksurfaces should be one of the prime considerations, along with colour choice and practicality.” He adds: “Even the replenishment, re-use and recycling of the material should be considered as an important factor when advising people about their product choices. The fact that Mistral can be refurbished, repaired and repurposed after many years of use is very important when considering low impact on the environment.” And of course, with bottles being

SMALL SPACES It is well documented newbuild homes, the refurbishment projects of tomorrow, are shrinking in size. It continues to give rise to unobtrusive kitchens which can be concealed and is bolstering sales of built-in appliances in slimline or compact versions. It has also seen a demand for clutter-free worktops with the kettle replaced by a hot water tap, which also ticks the eco box. Sales and marketing director of Reginox Dave mayer comments: “At Reginox, sales of hot taps have quadrupled in the last 12 months and we anticipate they will quadruple again across 2020 and again across 2021.” There is also a demand for quieter appliances, as noise can be magnified in smallmspaces and have an effect on consumers’

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5 5. GROHE The Blue Pure range of filtered water taps comes in a choice of three models, Eurosmart, BauCurve and Minta, which also offers a pull-out spout. The Eurosmart model has already been presented the Good Housekeeping Institute seal of approval. Read more at www.rdr.link/KL022 one of the largest plastic pollutants on the planet, expect a growth in filter water taps in the kitchen. “Filtered water taps will provide a point of interest for consumers as we continue to move away from single use plastics and seek more eco-friendly alternatives. We believe these will be particularly pertinent in hard water areas where unfiltered tap water quality is often disliked”, says Tony Wilson from Grohe

6. KARONIA Moonscape is one of two marble-inspired decors launched in 2019 and adds to the Mistral worksurface collection. The solid surface is repairable. Find out more at www.rdr.link/KL023

wellbeing. According to marketing communications manager of InSinkErator Europe and Russia Anne Kaarela smaller kitchen spaces can also help spur waste disposer sales. She points out: “Research has shown that the footprint of new homes has significantly decreased; 958sqft n 2016 compared to 1,055sqft in 2003. A food waste disposer is a perfect addition to compact dwellings as it eliminates food waste and the unpleasant food odours emitting from, the often numerous, kitchen bins.”

7. REGINOX In a traditional design, the Vechi 3-in-1 instant boiling water hot tap comes in polished chrome with ceramic handles. It has child-lock spring handle. Discover more at www.rdr.link/KL024

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8. MEREWAY KITCHENS Part of the Cucina Colore range is the Lastra slab door shown in Natural Oak and Dust Grey Supermatt. It comes in a choice of five Supermatt finishes, as well as timber, stone and concrete effects. Find out more at www.rdr.link/KL025

NATURAL MATERIALS With the kitchen now being a homogenous part of ground floor living space, the requirement for this functional zone to bring a level of warmth is reflected in the growth of natural materials. Enter timber and woodeffect furniture and the use of natural or stone effect worktops. Wayne Dance, MD of Inhouse, comments: “Timber will be high on the must-have list for 2020. Real and wood-effect finishes have increased in popularity and with advanced manufacturing processes, it’s often hard to tell them apart.” And sales and marketing director at Mereway Kitchens Mark Mills agrees: “With new innovation helping to develop more realistic naturalstyle finishes, wood and stone-style worktops are becoming big sellers.” These timeless materials also give longevity to a kitchen design, combining elements of the past with up-to-date technology. Charlie Smallbone concludes: “Something I see for 2020 is the way we’re looking to the past and reinterpreting it to create the future. Social media is this amazing research tool that gives us instant access to very visual source materials from 50, 60, 70 years’ ago. This is then inspiring people to revisit those styles and put their own stamp on them.”

9 9. CRL STONE Reflecting the trend for marble effects, CRL Stone has introduced the Pacific Grey décor to its line-up of quartz worktops. It features a subtle grey patterning and comes in 20mm and 30mm thickness. Request a brochure at www.rdr.link/KL026

KITCHENS

PRODUCT ROUND-UP

1. JJO Adding to its Germanic-styled handleless furniture Moderna, part of its Colonial Kitchens brand, JJO has now introduced a ready to assemble version. Moderna Valore is available with a 72-hour lead time from order to delivery but has the same content and styling as the assembled Moderna collection. In addition, JJO has also added additional units to the Moderna collection. Discover more at www.rdr.link/KL027

2. STORMER As part of its most recent launches, German furniture manufacturer Störmer has introduced Innsbruck in a tactile HPL finish, shown in a soft rouge shade. The storage wall is styled in matt velvet lacquer Bergamo, in Arctic White, and boasts an inset seating zone. Innsbruck is available in seven shades, while Bergamo comes in a choice of 10 matt colours. Read more at www.rdr.link/KL028

3. BLANCO

just out

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Part of Blanco’s Smart Tap Collection is the Fontas-S II Filter, with a pull-out spout. Featuring a multi-stage filter, it reportedly purifies the water, reduces limescale and heavy metal content. Blanco filter systems provide three options - warm, cold and filtered cold water. The Blanco Flowmeter is built into the water pipe and will show the filter’s remaining capacity. All the technical details are available at www.rdr.link/KL029

4 4. PJH Prima+, the premium sub-brand of Prima, exclusively available from distributor PJH, has added a Venting Induction Hob to its range. The Prima+ PRVH001 800mm Venting Induction Hob features four cooking zones, including a bridging zone for creating a larger area. It is completed by an integral downdraft three-speed extractor, with an extraction rate of 680m3h and is operated by touch control. Find out more at www.rdr.link/KL030

5. TEKA Teka has extended its sink and tap portfolio with the addition of a Pull-Out kitchen spray tap to its range. Finished in chrome, the Teka ARK 938 Single Lever Pull-Out Spray Kitchen Tap incorporates a 40mm cartridge to enhance water flow and an anti-scale aerator. It has a height of 289mm, and is suitable for water pressures as low as 0.5 bar for smooth operation. Discover all the details at www.rdr.link/KL031

6. FALMEC Falmec has recently introduced Tecna Feel which uses technology that feels and monitors changes in the state of the air using sensors. The hood can regulate the start, speed and shutdown according to information on the state of the room and features crossed blades to capture condensation in a manifold. Measuring 900mm, Tecna Feel is a three-speed hood operated by push button panel and which can remove 800m3/h. Discover all the details at www.rdr.link/KL032

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KITCHENS

PRODUCT ROUND-UP

7 7. CANDY

8. CAPLE

9. AIRUNO

Appliance manufacturer Candy has launched its ﬁrst smart fridge freezer. The Candy Bell’Ó fridge freezer uses WiFi connectivity to manage expiry dates on food inside the fridge, with notiﬁcations sent to the Candy Simply-Fi app to let users know when food use-by dates are about to expire. It also boasts a drink cooling feature, with the app notifying users once drinks have been cooled to the correct temperature. Find out more at www.rdr.link/KL033

The Leesti (LEE760) large, under-mounted sink has just been added to Caple’s kitchen product portfolio. Measuring 760mm in length, the sink model has been designed to ﬁt into an 800mm wide base unit. Made from Geotech granite, the Leesi sink is available in four colours; Chalk White, Desert Sand, Anthracite and Pebble Grey and comes with waste, overﬂow and plumbing kit. Discover all the technical details at www.rdr.link/KL034

Designer cooker hoods brand AirUno has launched Verdi, its ﬁrst new island cooker hood in more than a year. The Verdi Island Hood operates by recirculation at a rate of 765 m3/h and has a noise level of 47dB. It is available in widths of 900m and 1200m and features an LED strip light along the length of its underside to provide illumination of the cooking area below. Read the speciﬁcation and data at www.rdr.link/KL035

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10 10. SIEMENS German appliance brand Siemens has introduced a connected American-style, side-by-side fridge-freezer in a BlackSteel finish. A pair of networked cameras are installed in the fridge to take photos of the contents whenever the door is closed, which can be accessed when the user is grocery shopping. In addition, the Home Connect app also helps plan meals and check the nutritional value of food in the fridge. Discover more about its connected appliances at www.rdr.link/KL036

11. FRANKE

Franke has launched the Maris Free cooker hood featuring a luxury, hand-sculpted metallic glass panel, designed by contemporary artists Dror Benshetrit, with each one unique. The Maris Free wall mounted hood can be fitted in ducted or recirculatory mode and incorporates double vented extraction. A-energy rated it measures 800mm wide and has an extraction rate of 570 mÂł/h at intensive speed. Discover more about the hood at www.rdr.link/KL053

BATHROOMS

TREND PREDICTIONS 2020

WC detergent brand Bloo commissioned research into the future of the toilet. Read more at www.rdr.link/KL000

Changing home demographics, a greater demand for personalisation in the home, as well as the need to create luxury spaces will drive the design of bathrooms

Bathrooms in 2020 ECO AWARENESS Led by a youthquake of opinion, consumers are becoming more aware of how their lifestyle impacts on the environment, and it is reflected in bathroom design and specification. Reduction in the use of resources, whether water or materials such as plastic, are going to play a key role in 2020. Senior product manager of Grohe Paul Bailey comments: “As a nation, we are becoming increasingly more aware of the impact we are having on the planet. Ignited by the introduction of smart water meters, homeowners are more aware of their water consumption than ever.” He believes digitalisation of taps, as well as showers, will promote a more conservative use of water.

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And Adam Teal of Kaldewei looks at material use commenting: “We are more aware of the environmental impact being placed on the planet, especially the effects of plastics on our oceans. Whether for a housing project, new hotel or for the home, the demand for sustainable products is on the rise.” It could see a greater interest in water-saving or materials which are recyclable.

1. GROHE The Grohe Plus tap features LED temperature readout. According to the company, it will encourage more eco-conscious consumption. Read more at www.rdr.link/KL037

NATURAL COLOURS There has been an explosion of colour in the bathroom. Communications manager of Victoria + Albert Emma Joyce comments: “We have seen a large increase in homeowners looking to bring colour into their bathroom spaces. This is due to consumers and retailers being largely influenced by hotel designs where pops of colour are more commonly seen, alongside interior influencers becoming braver with colour and posting content on Instagram and Pinterest.” Industry experts believe neutrals which reflect nature will win through in popularity. Sven Resinghoff of Bette continues: “We think some of the most popular will be those that add a relaxing warmth to the bathroom, such as darker shades and those that have been inspired by nature, such as greens and blues.” And director of Waters Baths of Ashbourne Lee Frost agrees: “Across the home we’re seeing a rise in the use of organic materials and earthy, nature-inspired colour schemes alongside a strong focus on wellness and relaxation.” (See Spa Appeal).

2. WATERS BATHS OF ASHBOURNE Part of its Elements range of stone basins, this

GREATER CHOICE

Haze countertop model is shown in Dulux’s Colour of the Year Tranquil Dawn. Find out the technical specifications at www.rdr.link/KL038

SPA APPEAL

Marketing manager of VitrA Margaret Talbot continues: “Choice has become a leading factor when redesigning bathrooms, with consumers wanting to tailor the product to their specific lifestyle requirements.” She adds: “It is also a key element in taps and shower fittings with finishes that include brushed nickel, copper and matt black.” And product manager for Showerwall Steph Harris says choice has impacted on the company’s portfolio of wall coverings, adding: “The trend for customisation in the home is still prevalent among consumers who want to create a unique and personalised design look. WIth our Custom Collection of acrylic bathroom wall panels, we offer a digital print option which enable consumers to bring to life something they have in their mind’s eye, but is not available off the shelf.”

3. VITRA Plural allows for a choice of basin positionings, where it can be installed in the centre of a room, or so users can face each other. See more at www.rdr.link/KL039

4. BC DESIGNS With an influx of colours and wider choice of products to meet a variety of bathroom spaces and styles, choice and personalisation will become more important to consumers.

Offering slim rims and a generous bathing area, the Viado bath comes in a choice of three sizes. Find out more about the bath range at www.rdr.link/KL040

Hotels have long influenced the design of residential bathrooms, but there is an increasing requirement for the space to echo a five-star spa. Design director at BC Designs Barrie Cutchie explains: “We first saw this trend emerge last year, but it isn’t one that is going anywhere. Recreating a bathroom that we would associate with a five-star hotel can really add value to a home and create a sense of luxury and desirability.” And Emma Joyce of Victoria+Albert points to the growing interest in painted bathtubs. Whereas to really nail the trend down, Barry Cutchie says bathroom designers should also consider the placement of a freestanding bath in their project. He offers the advice: “To really set it apart, consider placing the bath in the centre of the room or away from other sanitaryware.”

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BATHROOMS

TREND PREDICTIONS 2020

PRACTICAL LUXURY In line with the movement for five star spa appeal has been the development of prestigious heating and lighting sources to create fashionable yet functional spaces. Sales director of Aestus Steve Birch calls this concept “practical luxury” and says it defines the premium heating market. It has seen the company branch out into offering luxe finishes and dramatic shapes inspired by the rise in eclectic interiors. He adds “Consumers are becoming more interested in planning bathroom heating and towel warmers from the start of their projects, so we are now in a healthy transition towards making practical luxury an aspirational essential in the middle market, as well as serving the needs of premium customers.” Vogue UK has created ‘custom made’ modifications of its standard range to achieve a “luxury look for less”. Arguably, the greatest demonstration of “practical luxury” has been the move towards interative and intuitive bathrooms with lighting, as well as climate control. Gira UK offers connected lighting, which managing director Mark Booth explains means “setting morning and bedtime routines which link the bedroom and bathroom are now possible. The beauty of smart home technology lies in how the bathroom can respond to patterns of daily use from opening and closing blinds to softer or brighter lighting.” However practical luxury is not restricted to the premium-end of the market, as product manager of Sensio Lighting Neil Oldfield points out: “Smart technology will continue to grow during 2020 and truly practical innovations will

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5 5. SENSIO The Ventura mirror provides diffused light which is both dimmable and colour changing, operated by touch sensors. Available in two sizes, find out more about the mirror’s features at www.rdr.link/KL041 be more readily adopted in the bathroom environment. Bathroom mirrors and cabinets with integral lighting will continue to be the main lighting focus in new bathrooms, both of which are becoming packed with useful features such as demisters, touch and motion controls and Bluetooth connectivity.”

6. VOGUE UK Colonnade IV features both rope and reed tubing and features a 4-bar configuration. It is shown in Antique Copper. Discover sizes and finishes at www.rdr.link/KL042

ALL INCLUSIVE Housing arrangements have changed immeasurably over the past couple of years and will continue to influence bathroom design in 2020. It has seen groups of friends living together, as well as multiple generations, and so the bathroom must continue to evolve to meet a wide variety of needs. Particularly for rooms which need to also cater for older members of the population designers need to focus on improved ease of access and use, while ensuring the space meets the most demanding of interior fashion tastes. Flush-to-floor shower trays fit neatly into this category, enabling step-free access into the bathing area and blending seamlessly into the whole bathroom. Head of marketing at Bette Sven Resinghoff comments: “With high property prices and the need for older family members to be cared for,

there is a trend for different generations to live together and create a multi-generational household. This is leading to an increase in the selection of products that work well for all members of the family, with a good example being our BetteFlush shower area.” And managing director of Duravit Martin Carroll agrees large showering spaces will be key: “The trend for contemporary walk-in, wet-room style shower areas will continue, especially for high quality shower trays with a very low profile; they create a feeling of space in the bathroom as the floor area is opened out.”

7. BETTE BetteFloor Side is fitted flush to the floor and comes in a choice of 26 variants. Read more details at www.rdr.link/KL043

BATHROOMS

PRODUCT ROUND-UP

just out 1. PJH

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Extending its RefleXion Black Wetroom Panel collection, PJH has now introduced the Black Leaf design. Made from 8mm glass, this 1200mm wide wetroom screen is complemented by a Matte Black profile and support arm. The Black Leaf wetroom panel features concealed fixings and Easy Clean glass treatment and comes complete with a five-year guarantee. Read all about the technical details at www.rdr.link/KL044

2. ABODE Available in an Antique Brass finish, is the latest Serenitie brassware collection from Abode. Designed for traditional settings and responding to the trend towards â&#x20AC;&#x2DC;alternativeâ&#x20AC;&#x2122; finishes, Serenitie features cross handles. The Serenitie collection includes brassware for the basin, bath and shower, including monobloc and wallmounted basin mixers, bath filler and bath/shower mixer with handset. Basin and bath wastes also come in matching Antique Brass. Discover more at www.rdr.link/KL045

3. AQATA Building on the success of its curved quintet shower screen, Aqata has now introduced the DS660 to its Design Solutions Collection. Standing at 2000mm, the enclosure measures 1200mm x 900mm. With a hinged panel attached to the curved screen, it creates a more expansive showering area. The DS660 is made from 8mm glass and comes with Chrome, Matte Black, Polished Gold, Polished Nickel or Brushed Nickel finishes. Find out more details at www.rdr.link/KL046

4. CAVALIER BATHROOMS Adding to its April Products brand, Cavalier Bathrooms has introduced an anti-slip shower tray, where the texture is vacuum-formed into the shower tray surface. The tray has been independently tested and achieved the highest Class C DIN (Deutsches Institut für Normung, the German Institute for Standardisation) status. The April Products anti-slip stone resin shower tray is available in sizes from 700mm to 1800mm. Read about all the shower trays at www.rdr.link/KL047

5. VADO

6. GROHE

Adding to its Omika collection of brassware, Vado has now introduced two mono basin mixers and shower handset for compact spaces. For larger basins, the Omika Mono Basin Mixer features a textured, geometric pattern wrapped around the single lever handle, while the Slimline Mono Basin Mixer features Jo Love’s textured design layered around the head of the mixer. Complementing the line-up is the streamlined Omika Mini Shower Kit with Integrated Outlet. Watch the video at www.rdr.link/KL048

Digitalisation and wellness-inspired spaces are two mega-trends which are both combined in Grohe’s latest Rainshower SmartConnect 310 head shower. The retrofit showerhead features Bluetooth technology which is connected to a battery-powered, remote control. It allows users to select spray patterns. The Rainshower SmartConnect 310 head shower can work alongside existing shower thermostats, comes in round and square designs and a chrome finish. Watch the video of the showerhead in action at www.rdr.link/KL049

6 www.kandbnews.co.uk K&BNEWS JANUARY

DESIGN

SME EXPERTISE

Design know-how PLANNING Importance of climate in design Designers should not only consider the overall aesthetics of their kitchen and bathroom projects but also the climate, considering both the quality of light and humidity levels. It is part of a movement towards biophilic design which incorporates nature to enhance the physical and mental wellbeing of dwellers.

Whether you’re a novice or an experienced designer and just want a refresher, here we offer in-depth knowledge on products, materials, applications and planning. So now you can design your clients’ projects with confidence

According to a report by roof window manufacturer Velux, two years’ ago, damp and dark homes across the UK were having a direct impact on the levels of serious health conditions. The Healthy Homes Barometer highlighted a correlation between poor housing stock and illhealth in all countries across Europe. UK residents living in dark homes were revealed to be 27% more likely to report poor health conditions including asthma and chronic obstructive pulmonary disease. In addition, people living in unhealthy buildings in the UK with damp were 34% likely to be suffering from health conditions. Across Europe, one in six households were living in an “unhealthy” (meaning damp or mouldy) building, increasing their chances of illness by 66%. Europeans living in an “unhealthy” building

were reportedly over 1.5 times (66%) more likely to report poor health, and 40% more likely to suffer from asthma, as those who did not. Meanwhile, Europeans who suffer energy poverty - meaning they are unable to keep their homes comfortably warm in winter - were twice as likely to report poor health and nearly three times more likely to report damp in the home.

Health and wealth costs The Velux Healthy Homes Barometer examined the effects of housing on the health of people living in countries across Europe, along with the associated costs to society and ways to tackle the problem. On the back of the findings, Velux called for buildings to become more energy efficient and for the UK’s housing stock to be brought up to par. Product manager at Velux GBI Grant Sneddon comments: “We know instinctively that living in unhealthy surroundings

FITTER’S ADVICE Use reputable installers Mark Conacher, director of awardwinning installation company, Liberty Fitting Service, reminds designers who installs their design matters The last decade has seen huge change in the kitchen installation industry and the new decade ahead looks like its set to be no different, with demand for installation excellence at the forefront. Now is the time to finally rid the industry of poor workmanship and cowboy fitters. When the time

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TRAINING Invest in CAD training Managing director of Virtual Worlds Nathan Maclean expresses why retailers should invest in design training, alongside their CAD upgrades

is bad for our health. This study reveals to just what extent those in the UK and Europe are suffering on account of their homes; and also the staggering ﬁnancial costs to society of not bringing our aging housing stock up to par.” The costs of unhealthy buildings are not just felt by individuals either. The overall (direct and indirect) costs to European governments and societies of just two of the many diseases associated with damp living environments – asthma and chronic obstructive pulmonary disease – reached €82 billion per year. So look to create positive spaces, which not only improve the look of the house but the welfare of the inhabitents too.

comes to discuss the installation of your project, all kitchen designers have a unique opportunity to help shape this change by highlighting the benefits of using a BiKBBI (British Institute of Kitchen, Bedroom & Bathroom Installation) accredited installer to their clients. After all, what’s the point of having great design and a s**t fit? Pointing out the benefits of using a BiKBBI registered installer to customers will not only help the industry but will also raise the designers’ profile through association.

High level checks Membership to the Institute includes a series of high-level checks to insure an efficient degree of professionalism and adherence to industry standards. Customer reviews are always a great way to get an insight into any company and a feel for the installer’s work. Every installer must be able to offer recent customer reviews with the

Design software is the independent retailer’s USP – it enables them to offer a level of service that consumers won’t ﬁnd online or via the DIY sheds. But upgrading your design systems to the latest technology should involve at least some investment in training. If not, you won’t get the maximum return on your investment in the technology and the transition will be much harder than it needs to be. Training should be an ongoing investment too, particularly given how quickly technology evolves. Even the most seasoned of designers should have some form of training, at least once a year, to experience new features of the software and ensure they truly understand how to incorporate the beneﬁts into their sales process.

Finding your level Virtual Worlds offers courses at three different levels: Introductory, Intermediate and Advanced to suit designers’ needs. The way we deliver the training is also ﬂexible, usually classroom-led at head office and either dedicated to a speciﬁc company or trainees from a number of companies. When needed we can also do online training and dedicated onsite training. All Virtual Worlds customers receive some training included within their package to ensure they hit the ground running with the software.

ability for the Institute to contact the customer to verify these reviews. Every installation company must have a minimum of £2million public liability insurance. Things can go wrong. But making your clients aware that everyone is fully insured will help them relax knowing, in the unlikely event that anything did go wrong, they’re not going to be left to foot the bill. And a big one for lots of people, not least of all, any elderly customers you may have, members are policed checked. All installers must have a current DSB (Disclosure & Barring Service) or Disclosure Scotland criminal record check.

Health & Safety BiKBBI members must meet Health & Safety requirements and are annually assessed to conﬁrm their competence. Health & Safety at work is something that is so easily overlooked but its importance when working in someone’s

This enables users to get going with creating designs and impressive renders quickly, so they can sell their ideas. One of the biggest concerns among retailers switching to 4D is that it will be complicated to master, but it actually simpliﬁes the presentation process. 4D launches with a button press, so there is no complicated functionality to master. The team educate trainees on day-to-day hardware troubleshooting and coach every designer on how to present effectively in 4D, then they are away.

Offer realism The more advanced training modules then help retailers really make the most of the software. With realism being such a huge part of design presentation and a key selling point for the consumer, retailers can learn how to make their renders even more realistic using lighting and personalised props. Whichever level of training is undertaken, taking some time out from the shop ﬂoor to gen up properly means that design procedures can be perfected, giving independent retailers more time to spend on the most valuable aspect of the job, closing sales.

home has to be a top priority. A relatively recent addition to the requirements is also being able to spot asbestos, which can ultimately be a lifesaving thing. The exam is thorough and certainly not the easiest but once complete it can be assured the installer will have a good take on spotting asbestos and understand the correct procedures for its handling. Though not essential for the installer himself / herself, it is important the sub-contractors they work with for gas and electrical work, are fully compliant. Current certiﬁcation for both Gas Safe and NICEIC is held by the BiKBBI for each subcontractor and must be kept up to date. Making sure your clients are aware of these advantages not only builds trust between them and yourself, but also with the installer. The Roaring Twenties are back and it’s time to raise the bar! Remember: Not all installers are the same. Not the same, at all!

www.kandbnews.co.uk K&BNEWS JANUARY

BUSINESS

SUPPLIER PROFILE

APPeal to customers Having recently celebrated three decades in business, Vado is looking to the future using Augmented Reality to support bathroom designers and their customers in the purchasing journey

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“Vado Interactive Visual offers retailers the chance to disrupt the traditional buying process and challenge online competition.”

Established as family-run business Eurobath in 1988, Vado has been trading for more than three decades. It had a name change 10 years ago, to “better reflect the aspirations of the business”, which has evolved to become one of the most recognised tap, shower and bathroom accessory suppliers. Vado now has a global presence with offices in China, the Middle East, South Africa and Eastern Europe serving residential and hotel markets. From its headquarters in Cheddar, Somerset, it supplies more than 60 countries worldwide. And it has recognised for its export business winning the Queen’s Award for Enterprise in International Trade in 2012.

Growing UK sales Now part of the Norcros Group, in an acquisition deal of £16million, Vado sits alongside Merlyn, Abode, Croydex, Triton, Johnson Tiles. And it has helped the Group achieve an uninterrupted decade of year-on-year revenue, increasing by

1. INDIVIDUAL COLLECTION

2. INTERACTIVE SALES TOOL

Individual by Vado is a collection of taps, showers and accessories which come in six finishes: Brushed Black, Brushed Gold, Brushed Nickel and Bright Gold

Placing a Vado tracker by the basin or bath allows users to see the taps and showers in situ, some of which are shown as working models. Users can scroll through ranges and save favourites

10.3% to £331.0m, with the UK growing by 13.7% on the previous year, according to the Norcros Annual report for 2019. In fact, Vado’s UK revenue grew by 5.5% on the prior year in both retail and trade channels. It grew revenue with major housebuilder clients and existing retail base, augmented with new customer wins. An OEM supply contract from the Fortis Buying Group is expected to further accelerate this growth in 2020.

Product development At the heart of the company is product research and development, with Vado boasting a prolific portfolio of products. In 2019, alone, Vado redesigned its Life mixers, introduced the

Individual Collection to reflect the trend for coloured tap and shower finishes, as well as launched a traditional brassware brand Booth & Co. Most recently, however, Vado has built on the success of its Omika collection, which was designed in collaboration with Jo Love, introducing additional mixer models. It’s with perhaps little surprise, then, to find the company was recognised by buying group PHG and recently presented its Brand Innovation Award.

Introducing Augmented Reality But innovation hasn’t stopped with the development of taps, showers and bathroom accessories, Vado has also considered how best

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BUSINESS

SUPPLIER PROFILE

3. AUGMENTED REALITY APP The Vado Interactive Visual (VIV) app allows users to view its brassware “in full scale 3D from the convenience of their home” to present them to customers. Using the latest technology, and following an investment of £150,000, the company introduced Vado Interactive Visual or the VIV Augmented Reality (AR) app in 2017. According to Vado it became the first manufacturer to introduce Augmented Reality to the kbb industry. VIV allows users to view Vado brassware “in full scale 3D from the convenience of their home, using a tablet or smartphone”. Product and marketing director Angela Neve comments: “Our aim was simple. We wanted to create an intuitive, industryleading app that could aid the consumer’s purchase journey whilst generating a fascinating interactive experience. Augmented Reality provided us with that opportunity.” She continues: “We knew that AR applications had

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the capability to portray a real-life view of a computer-generated image which would become the foundation to this experience. Consequently, by simply scanning a unique Vado tracker, we could perfectly replicate the scale, size and detailing of every product.”

Helping consumer decisions VIV was created to support independent retailers, specifiers and end-consumers with their purchase decisions. Neve says: “For the consumer, VIV opens the door to bringing home their favourite Vado brassware and testing it out in-situ at home. By simply printing off a vado tracker, or picking one up from a local retailer, consumers can place it on the side of their basin, bath or shower, scroll through our portfolio and view their favourite products in any available finish in a 3D visual form.” They can scroll through Vado’s portfolio and shortlist their favourite brassware by saving products to a ‘Favourites’ tab. Each product page includes a 360˚ view of the product, a link to

technical information and their nearest Vado stockist. Neve adds: “Consumers now have an opportunity to virtually bring their favourite brassware home and have all the information they need at their disposal, ensuring a more considered approach when selecting taps, showers and accessories. VIV is here to help those consumers who cannot visualise how their chosen tap will look with the basin or bath they have selected. With VIV, consumers can try before they buy which helps with purchase decisions.” The app includes multiple lighting effect, so users can accurately see how the product will look in their bathroom and Neve says: “We have also recently introduced animations to our digital shower valves to accurately display how each valve operates.” She exclaims with VIV, Vado wanted to “transform the customer purchase journey into a fun, unforgettable experience.”

Capturing sales attention However, VIV also benefits retailers and specifiers too, with “user-friendly navigation” to

allow retailers and specifiers to quickly find products on their tablet or mobile; a more efficient process than flicking through catalogues. And consequently the app reduces the need for catalogues too. “We, like many manufacturers, want to make a positive impact to our environment and VIV introduces a first glimpse into a paperless industry”, explains Neve. However, she continues: “From our retailers’ point of view, this is a state-of-the-art selling tool that allows them to easily show any Vado product upon request in a fun, interactive fashion.” She further explains it “offers retailers the chance to disrupt the traditional buying process and challenge online competition by helping to create an interactive experience. “In today’s market, capturing consumers’ time and attention is harder than ever and we want to ensure all independent retailers remain the first point of contact when consumers look to renovate their bathroom.”

Rapid growth And the results speak for themselves, as Neve adds: “We’re delighted with the number of downloads the app has received. You can often

“We aim to have our whole product portfolio on VIV by the end of 2021, providing consumers with maximum choice when renovating.” expect a slow start when introducing new technology to an industry however, with many of our customers understanding the benefits to their selling process, VIV has experienced rapid growth.” So much so, she adds: “VIV has vastly exceeded our expectations.” Although still in its infancy, Vado has big plans to develop the app. Neve says: “Primarily, we aim to have our whole product portfolio on VIV by the end of 2021, providing consumers with maximum choice when renovating their bathroom or kitchen.” Vado is also planning to add more animations to the portfolio. “We’ve already received great feedback on our digital shower valve animations which clearly display the increase and decrease of temperature and flow; the next step is to now include animated mixers and concealed shower valves”, explains Neve.

Working tool She explains one of the biggest challenges introducing the app was to ensure consumers and retailers didn’t view VIV as a gimmick but as a presentation and sales tool: “We can safely say that VIV is genuinely aiding the sales process. We have already had many cases where retailers have effectively sold products without having them on display, instead using VIV to show customers how they look.” Certainly it has been the experience of contract sales manager at Mayflower Bathrooms Ian Williams who concludes: “The Vado VIV app has had a positive impact on our business. It’s changed the way we show customers products, they can now view items that we don’t have on display or in stock. It’s interactive, easy to use and our customers love to use it for themselves. There really isn’t anything else like it in the industry.”

4. OMIKA ADDITIONS As part of its products launches for 2019, Vado extended its Omika Collection, designed in collaboration with Jo Love, with additional mixers

www.kandbnews.co.uk K&BNEWS JANUARY

BUSINESS

READER PEOFILE

Ripping up the rule book Owner of Kesseler Hove Sean Carter explains how he breaks away from most kitchen retailing conventions, including having used a supplier’s brand name for his independent showroom

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During his 30-year career in kitchen sales, Sean Carter hasn’t been restricted by convention. It started with his first job in the industry, when he was working for B&Q. “You couldn’t work for them until you were 26 but I was just 18. When they saw my sales figures they chose to ignore my age. As far as I am aware, I was the youngest salesperson of kitchens in the country.” And Sean has continued to plough his own field, most recently opening his own retail business, using the brand name of a supplier. It all happened within just four months of finding the showroom: “It took six weeks to refurbish it. If you’re motivated [it can be done]. I had seven guys working here and I was here cleaning the site at the end of each day.” He admits it happened quickly but adds: “I make my mind up quickly on everything. I’m not one of these people that sit and think about it because by the time you have spent thinking about it, you’ve missed all the opportunities.” “Finding a showroom was half the problem”,

1. OWNER OF KESSELER HOVE Sean Carter has never been one to adhere to conventions, including naming his business using the brand name of his furniture supplier exclaims Sean. But knowing the up-and-coming Hangleton area of Brighton & Hove helped limit the location of his search. With a razor-sharp focus on having a property with parking but not on the high street “as you have a lot of people come in and walk around but they’re not serious“, when the property became available, it was a no-brainer for Sean to take the lease. He then started an immediate search for suppliers. “I went to see Kesseler - and from that point on, it was decision made. It was a snap decision but Kesseler offered me what I wanted.”

Sourcing suppliers Having previously sold Dutch, German and French kitchens, what Sean wanted was “a British brand that does nearly everything the

Europeans do”. He knew of Kesseler having seen it exhibit at a kbb Birmingham show but it was a visit to the company and the realisation he could enter into a partnership which helped seal the deal: “If you are a big company, in any industry, you would be working in partnership with suppliers. Kitchen showrooms don’t seem to think of that. Normally, when choosing suppliers, it’s what’s the cheapest, not who offers the best service, best back-up or what’s the best package? It’s only down to price. But if they all work as a team they will make more money and get better service. It is about teamwork. Kesseler is the first company I’ve worked with in years that has that mentality.” The partnership has already seen the retailer ask for an infill panel to help fit dishwashers and the supplier has delivered. And alongside Neff, Sean also chose to sell appliances by Samsung who he says, like Kesseler, has a different take on the kitchen industry: “When I was looking at appliance manufacturers - this is how naive I was - I didn’t even know Samsung did built-in appliances. It’s really high-end stuff.” He said the company asked dealers what they may need included in the range, and have already delivered on adding to its built-in collection. “So they are

listening. They are doing things differently. We’ve sold 70% Samsung and we didn’t expect that. The warranty helps and customers know the name.”

Quality and delivery

2. FLAGSHIP DISPLAY Featured at the front of the showroom is a handleless furniture design from its Vanquish collection with a copper rail, which is now the company’s best-selling finish

It wasn’t only the quality of products but the delivery times which helped seal the deal with

3. CONCRETE EFFECT Even the working desk area is used as a display, with concrete-effect wall units positioned above

Kesseler for Sean. “The carcase is unlike any other on the planet. The mortice tenon system, which is patented, I believe, is a solid box so there is no movement. The other thing is delivery. I work in a showroom and can make a mistake. I ordered the wrong-sized panel. The new one was here as a bespoke, custom-made panel in three working days, delivered to site. So from my point of view, if I fit a kitchen and find a problem whether it’s our fault or theirs - the chances are by the time you’ve got the worktop templated, fitted and come back in, the replacement door has arrived so the job is still finished on time.” And he points out these delivery times help him achieve a level of customer service, which is particularly important for a new business, especially when people can be inclined to complain on the internet. In fact he says the entire industry needs to improve its delivery times. “If a customer buys

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BUSINESS

READER PEOFILE

“We sold 13 kitchens in the first three months of opening. We sold six in one month. A lot of showrooms try to work on one or two a month, which is ridiculous. Either they’re overpriced or the retailers are just not proactive.”

4. MODERATE HANDLELESS At the rear of the showroom are more moderately-priced versions of the window displays, with a more cost-effective handleless collection on display

from a shop which has a 7-8 week delivery, the customer perceives if there is a mistake the shop takes 7 or 8 weeks to correct it. But the industry seems to accept those delivery times and those waiting times.” He admits: “Kitchens now are a lot more involved and suddenly a kitchen that took seven days now takes five weeks and that’s if it’s on time. But speed of installation - I don’t mean rushing it so it’s a bad finish - has to be key. We can fit a kitchen in less than three weeks but then I’ve got a team of 10 guys who do everything.” Sean also admits the process is efficient because he limits ordering errors in the sales process, adding: “We have a final meeting a week after the deposit has been paid, and I go through everything again with the client - every door, every colour, every handle, worktops - so I am convinced, as much as I possibly can be, that they know what they have ordered. When they have been to four companies and are discussing four different options, clients can suddenly say ‘I thought I mentioned that to you’. It’s picked up before we go for the order sign off.” Sean also exclaims he can make more money selling furniture from the British manufacturer, adding: “I could have bought cheaper kitchens but with Kesseler I don’t

require a warehouse, I don’t require delivery drivers - it’s sent direct to the customer’s house. So all the money I save on that, I sell Kesseler kitchens on a lower profit margin than I would be able to sell a European brand.”

Costing out kitchens Sean’s financial astuteness is also reflected in where he has pitched his business to capitalise on volume sales. “Where is the 90% of the customers ? They are that £8,000-£45,000 mark.” And it is reflected in the design of his showroom, as he explains: “What I put in it’s not what I think looks flash but I think is going to sell in my marketplace.” In fact, he is so open about the sector of the market he serves, he even features priced kitchen case studies on his showroom window. Sean comments: “ Why can’t you show the cost of the kitchens? It’s not a secret. Customers will say ‘no-one will tell us that’ and I’ll say ‘it’s only a rough estimate because I’ve not seen your plans’. It’s just a different attitude.” Interestingly, however, he never asks a client their budget “They won’t tell the truth anyway. I always say if I put in things that are too dear, I can take it up or put it down. I can tell you the price of everything individually. If I think

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something is good and you haven’t mentioned it, I’ll put it in and if you don’t like it I won’t be offended. It’s a partnership to work together to get the best balance for what you want. “ He exclaimed after a presentation “A customer jokingly said ‘what do I do now?’ I said you have three choices - you can either give me some money, you can think about it or you can say ‘ thank you it’s not for us goodbye’. And he laughed and said ‘no, we want to buy it’. When you tell someone the options it’s no longer a secret and they are less likely not to take it.” And certainly, it is paying off, as Sean explains: “We sold 13 kitchens in the first three months we opened. We sold six in one month. We are way ahead of where we thought we would be - up 40%. A lot of showrooms try to work on one or two a month, which is ridiculous. Either they’re overpriced, which can be half the problem, or the retailers are just not proactive.”

Adopting the brand It’s not an accusation that can be levelled at Sean who asked Kesseler if he could use its name for his business branding and even made sure the signage was installed prior to opening. He explains why: “When you start a new

showroom, the difficulty can be for people, who want to place a deposit, is that you’ve not got any financial history. The sign was put up five weeks before we opened - there was a poster in the window that was Kesseler branded stating ‘kitchens coming soon’ and prospective clients could Google Kesseler to find out more.” But isn’t it a risk getting into bed with one brand? Sean says not only does it mean he is offered a large, protected area but dealing with limited suppliers ensures he delivers top-level service: “if I have four brands I’m going to confuse myself which one to show people. Secondly I’m going to make more mistakes ordering from different companies, who use different units. If you have one brand, you will learn it well. You will know what you can and can’t do - you’ll make less mistakes - and build up a better relationship with the manufacturer.” And he exclaims the kitchen industry can learn from car showrooms, which are all branded dealerships. He adds just like the dealerships: “I have free tea, coffee, orange juice. I have free customer Wi-Fi. Kids can come in here, log on to the system and play with their iPads. It’s all customer experience. Why do people still go to a shop? If they can get a better

5. FOIL SHAKER Completing the four-strong showroom displays is a lower-priced Shaker in a foil wrap, as an alternative to the painted solid timber

experience in a shop they will still go to a shop.” And Sean is already thinking ahead about how he can further his showroom and plans to follow the boating industry to focus on lighting, adding: “You have to think ahead - what is the next thing that other companies aren’t doing. What are they not going to do or do late?”

Future vision Such is Sean’s vision about the future of retailing; it has already earned him an inaugural Samsung Kitchen Circle Award, scooping the Showroom category for the South. So what advice could he offer the kitchen industry and share with retailers? He implores suppliers and retailers to have a greater focus on service, concluding: “The biggest takeaway for the industry is to lose some of its arrogance and start thinking about what we can learn for the future. What can we embrace? Retailers can learn so much together.”

www.kandbnews.co.uk K&BNEWS JANUARY

BUSINESS

SME ADVICE

Company matters Offering support for independent kitchen and bathroom firms because your business is our business and constructive conversations with employees, which support their career development and performance at work, are the most effective way to promote and empower employee engagement.

Employee centred

MANAGEMENT How to conduct performance appraisals Many smaller businesses have no HR department. An SME may have a personnel officer or use a consultancy and/or specialist provider for payroll, advice and recruitment but budget constraints often mean delivering robust people policies and processes is challenging. Talent management is particularly difficult for smaller organisations, not least the issue of performance appraisal. Regular meetings with employees to review performance covering role, goals, development, key performance indicators and job objectives are key to succession planning. In a small business, it’s likely that line managers will conduct performance reviews which means it’s essential that preparation is put in place, so they are effective and productive. At 10Eighty, we believe regular Expert: Liz SebagMontefiore Company: 10Eighty Background: Sebag-Montefiore is co-founder and director of HR Consultancy 10Eighty. Its services include career management, leadership and management development, executive coaching and mentoring, thought leadership, team effectiveness and career transition and outplacement. Contact: www.rdr.link/KL050

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More than simply a method of keeping track of employee performance, it’s a good idea to check in with employees, providing feedback and keeping up-to-date with the needs of the workforce. As a manager, you need to understand what makes team members tick - what your top performers do, how your best employees create a shared understanding and how the organisational culture drives productivity, innovation and agile performance in a competitive environment. Using appraisal conversations to learn about your employees and how to improve their lives at work will makes the organisation more effective. Don’t get too hung up on backward-looking performance reviews but concentrate on forward-looking feedback for career path planning.

Put people first Research suggests that traditional performance reviews demotivate people and don’t improve employee performance. Gallup found only 29% of employees agree performance reviews they receive are fair, and just 26% agree that they are accurate. Time with leaders and managers is a key factor in employee engagement; as such interactions facilitate open communication, feedback cycles, and opportunities for growth, as managers collaborate with teams and are available to employees.

Optimum performance Good employees seek feedback in order to improve performance and enable personal development; what they don’t want is a retrospective critique of past performance. They need forward-looking guidance and encouragement to enable a proactive approach to career management. A constructive career conversation makes the process more relevant and effective.

FINANCE How to avoid the most common SelfAssessment tax mistakes With an end of the month deadline, those expected to complete and submit a Self-Assessment tax return could be forgiven for feeling anxious about the process. Facing penalties for failing to submit on time and additional interest if income is undeclared, taxpayers need to make sure their tax return is correct.

Register for Self-Assessment Basics first, it is essential that anyone who needs to complete a tax return for income received during the 2018/19 tax year is registered for Self-Assessment with HMRC. Before you can submit a tax return, you have to register with HMRC and receive your Unique Taxpayer Reference (UTR). Additionally if you want to file your tax return online, and the deadline for a paper return has now passed, you’ll need to register for online SelfAssessment and receive your activation code for your online account. HMRC sends these pieces of information by post and they take around 10 working days, longer at times, so time is of the essence if you haven’t done this yet. HMRC accepts there will be circumstances where a taxpayer cannot file their tax return on time but avoidable errors caused by disorganisation or just not realising this needed to be done won’t be accepted as a reasonable excuse. Taxpayers can register for SelfAssessment and set up their online account through the Government Gateway website.

Record all income Once registered, incomplete or inaccurate information is often the downfall for many taxpayers. Taxpayers must ensure they have recorded all forms of income received so their tax bill is calculated correctly. Most

taxpayers, when thinking of income, will either focus on their self-employment income or the income they received from an employer, forgetting other forms of income like rental income, capital gains, share dividends, savings interest and foreign income. Often overlooked are taxable benefits, such as statutory maternity pay, statutory sick pay and Jobseekers Allowance. If you received any taxable benefits during the 2018/19 tax year, they also have to be included in your income. Where possible, all figures in a Self-Assessment tax return should be actual not estimated figures. Any estimates used should be marked as such and amended for actual figures as soon as available.

Include expenses Another common mistake when completing a tax return is omitting key expenses or failing to claim all available tax relief. Sole traders and small business partnerships need to make sure they are claiming the tax relief on all their allowable expenses through their tax return, whether relating to essential equipment for the running of their business, mileage expenses or the costs involved in using one’s home as an office or workshop. But not all SelfAssessment taxpayers are self-employed - they could be a high rate taxpayer or claiming more than £2,500 in expenses. In these instances they won’t be entitled to claim as wide a range of allowable expenses as someone who is self-employed but they shouldn’t forget key areas such as charitable donations. Taxpayers should ensure they retain good, accurate records of their outgoings and expenses in order to satisfy HMRC’s requirements.

Meet deadlines Failing to meet the deadlines is a common mistake, with nearly three quarters of a million taxpayers facing a penalty after the 2017/18 deadline. Not only does the SelfAssessment tax return need to be submitted by midnight on January 31, 2020, you also need to make sure you have settled your tax bill by that deadline, as well as made the first payment on account for the current tax year. With a penalty of £100 for missing the deadline by just a day and interest mounting up on unpaid tax, it could be a costly mistake. Keep an eye out for small mistakes which can have large costs. Finally, just take five to ten minutes once you have completed the tax form to make sure your personal details are correct and you haven’t mistyped any figures.

Expert: David Redfern Company: DSR Tax Claims Background: Managing director of DSR Tax Claims, a firm of tax rebate specialists serving clients nationwide. The company specialises in identifying allowable expenses for tax rebates for employed and self-employed subcontractors Contact: www.rdr.link/KL051

MARKETING Where are you going wrong with your website? As we head into a new decade, your online presence is now more important than ever. If you want to kick on and grow, then it’s arguably the biggest catalyst to doing that. The truth is your website will make or break your business over the next few years. As time moves on, more and more people from every generation are becoming more tech savvy. They demand and expect much more than they used to.

Surfing showrooms Unless you’ve been living under a rock for the past five years, you’ll have noticed a big shift in the way people buy their kitchens, bedrooms and bathrooms. Once upon a time, the process of buying a kitchen started with the inception of the idea and a car ride to the local kitchen showroom. Once at the showroom, a conversation would have been had, a design would have been created, and shortly afterwards a decision would have been made. Whether for good or for bad, things have undeniably changed, and the difference between now and then is choice. People now have more choice than ever before. They’re now used to having choice, and they demand choice. The seismic shift that is happening in the KBB industry is this: People are no longer heading straight to a showroom to look at new interiors. They are doing it in their living rooms, on an iPad. Yesterday’s ‘trudging around five showrooms on a Saturday’ is today’s ‘surfing the web’. Your prospects now have the tools at their fingertips to be able to find out exactly what they want from the comfort of their own living room – before even setting foot in a showroom. They decide what kitchen or interior they want, and once they’ve agreed on a style, they create a shortlist of companies they trust to reach their desired solution. If your

website isn’t converting visitors into hard enquiries (whether webform submissions or telephone calls), then you’re in real trouble. If you think of your prospect sitting at home in their armchair comparing your website against your competitors, who are they going to choose? If it’s your competitor’s site 90% of the time, then you have an issue that needs resolving.

FACT: The retailers with the best websites get the most customers. Web returns We’re blessed to work in an industry with high sales values and healthy margins. For example, if we take a kitchen business that makes an average sale of £10,000 and takes a 30% margin, it’s only going to take two customers to be able to cover the cost of a new website, and three customers if you want to splash out. And, to stay with that example, if your new website converts an extra five visitors a month into web enquiries, that may mean another kitchen sale, adding £3,000 profit to your bottom line every month and £36,000 annually, all for an approximate £3,000 outlay on a new website. In summary, if you’ve been thinking that your online presence doesn’t cut the mustard for a while, then now’s the time to do something about it.

Expert: Mike Thomas Company: Flo Marketing Background: Thomas is co-founder and head of strategy and content at Flo, marketing provider for the kitchen and bathroom industry. He has been creating profitable, marketing campaigns for the past six years which drive leads and enquiries to high converting sales pages. Contact: www.rdr.link/KL052

www.kandbnews.co.uk K&BNEWS JANUARY

BUSINESS

Q&A BARRY CUTCHIE

Changing room With BC Designs having recently celebrated 20 years of trading, we ask its design director Barry Cutchie how bathrooms have changed over the past two decades and what we should expect next How have you seen the bathroom change over the past two decades? A: While the layout hasn’t changed, the role and function of bathrooms has changed significantly and more so in the last three years than the previous 17 years. In part, this has been driven by the rise of social media and the desire to achieve the perfect ‘Instagram-ready’ bathroom. People now desire a bathroom that complements and fits with the rest of the house, and isn’t just a purely functional room. Showers allowed bathrooms to fulfil a very quick and easy function and while consumers still want this, they also want bathrooms to be a sanctuary and place to relax. This is why baths are having their moment again.

What impact has this had on the design of the bathroom? A: One of the biggest changes has been the choice of materials. While cast-iron baths still have their place, acrylics and resin solid surface baths and basins have changed the design capabilities forever. Traditional and contemporary baths can be moulded into stunning shapes and these materials are also much lighter than cast iron, providing a wider scope of opportunities.

What has been the biggest gamechanger in the past 20 years? A: Probably two things that I would say have changed bathroom design the most have been the walk-in shower and the all-in-one-toilet, though the latter is pretty new and the full impact will only be known in the next couple of years. We’ve already seen an explosion of companies offering smart toilets to retailers – we’re talking six to over a 150 in the last two years alone. Why? Well it enhances the most basic wellness routine by introducing the use of

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water; leaving the consumer with a clean and fresh feeling. What has been the biggest flop in bathroom design during this time? A: The one thing that sticks in my mind is the shower/fan heater combination. It was a corner shower that washed you but also had a built-in fan heater which you could then stand next to and it would attempt to dry you. Safe to say, it wasn’t on sale for very long.

Who or what has been the biggest influence on you when designing bathroom products? A: Original sanitaryware from the Victorian era has had the most profound influence in my work and it can still be heavily seen today. The Victorians made the biggest impact on bathroom design for centuries and their ornate offerings have a place in both modern and contemporary design, obviously with the odd

tweak and latest innovation in materials. The likes of Philippe Starck has also had influence over my work with his concept of democratic design of well-designed products being available to a wider audience to enjoy and love. How big will colour be over the next few years? Will there be a particular favoured palette for designers? A: People tend to associate the word colour with bright shades or what I like to call, ‘obvious colour’ when in fact colour can be achieved through subtle ways. Colour will be huge over the next few years but not necessarily with bold, bright colours. Expect concrete and cement colourways to have prominence but personalisation will be achieved through consumers’ choice of materials; tiles, ceramics, finishes and brassware. They will all feature different shades of grey and texture. That being said, colour ‘pops’ will make their mark over the next couple of years. Already we are seeing a strong demand for pink shades, as well as bright, bolder colours such as yellows and oranges. Though these colours will tend to be isolated against a more neutral backdrop.

Do you foresee connected technology playing a greater role in bathroom design? How? A: I do! We’ve already seen a move towards smart showers and toilets and I believe this is just the beginning. In a world where demands on our time is forever increasing, anything that saves time and makes life easier will change the way bathrooms are designed. It will become the norm to control water temperature in your shower, the lighting around your sink and everything in between by using a tablet or phone.

LAST WORD

NEWS & VIEWS

Environmental Bill and its impact on bathrooms BMA CEO Tom Reynolds gives his view on which parts of the Environmental Bill will remain and have the most impact on the bathroom industry

When Parliament was dissolved, before the election, the Government’s Environment Bill fell. With a new Government now in place, it is only a matter of time before it is re-introduced either as written, or with even more wide-reaching implications. But, in my view, these are the parts of the legislation that will remain and have the most impact on the bathroom industry.

Tightening rules on waste The Bill would have required every recyclable waste stream (i.e. glass, metal, plastic, paper/card, food) to be collected separately unless technically or economically unviable. The Environment Agency would have been able to issue notices where non-compliance exists. The Bill also sets the scene for new regulations to introduce electronic waste tracking. KBB businesses would have incurred fees to cover the cost of establishing this system. Failure to comply with new regulations would be a criminal offence.

The producer pays Schedule 6 of the Bill focused on producers taking responsibility for disposal costs of items. The Government would set out the calculation of the payable sum but it would include the following costs: (a) Collecting and transporting products or materials for disposal. (b) Sorting and treating products or materials. (c) Other steps preparatory to disposal of products or materials, and

(d) Providing public information about the disposal of products or materials. KBB manufacturers should be concerned about this provision because bathroom and kitchen products have a long lifecycle. As an industry we need to question how any methodology can capture disposal costs that could be radically different from the time of production. Surely, this would merely defer money from research and development to make products more sustainable in the round?

Authorities introduce initiatives The Bill will allow national authorities to demand information about resource efficiency from producers. This information would need to cover the expected life of products, repair/maintenance/upgrade, methods of disposal, techniques and resources used in manufacturing and any pollutants omitted. Again, there are potentially major issues with the practicality of this part of the bill. If different nations of the UK demand different information from consumers, the costs of compliance will escalate. The Bill also allows national authorities to establish deposit schemes. They would also be able to introduce charges for any single-use plastic item, including packaging.

Focus on water Under the Bill the government could require water companies to work together on water

resource management and drought planning. It would bring about regulations that would set out how Water Resource Management Plans, Drought Plans and joint proposals should be put together, including the consultation process. The Bill also allows the Government to serve notices on the water industry to make them supply information to help monitor water resources. Crucially, the Government will also be able to modify the terms of the water company’s appointments. With a lot of pressure set to come on the water companies around management of water resources, as manufacturers of water fittings, the KBB industry should brace itself for a share of that pressure.

Planning system changes Seven years after the introduction of the National Planning Policy Framework, with its ‘presumption in favour of sustainable development,’ the Bill would change up the planning system once again requiring a ‘biodiversity net gain’ with any planning permission. Of course, this will impact any KBB business looking to modify their premises, but it also has the potential to slow down the planning system for new build – a major part of the KBB market.

The BMA will be keeping a close watch on what legislation is introduced in the new parliament. So visit the BMA website for the latest updates www.bma.co.uk.

www.kandbnews.co.uk K&BNEWS JANUARY

PRODUCT

SHOWCASE

To book a panel in this section please call Nina Goldberg on 01923 237799 or email nina@hamerville.co.uk SCF HARDWARE

SNICKERS WORKWEAR NEW ALLROUNDWORK JACKETS AND GILETS NEW Winter Jackets and Gilets – insulated and water-resistant. These new ALLroundWork Jackets and Gilets are just what the name suggests – delivering a great allround performance on site with a Ripstop water-resistant outer fabric and a coated inner fabric for extra durability.

‘SOFT CLOSE MAGNETIC CATCH FOR BUTT HINGED DOORS’ White Oak, Cherry, Walnut, Maple and Mahogany. This catch allows for easy opening at the same time as soft closing with its two powerful geodynamic magnets exerting sufficient force for both actions.

For further information please visit www.scfhardware.co.uk or telephone 01202 857140

BLANCO

They’re wind-resistant too and all have the features and functionality that you’d expect in Snickers Workwear clothing. Designed for optimum comfort and flexibility when you’re on the move, they’re great-looking working clothes that will keep you feeling comfortable wherever you are and whatever you’re doing at work in cold and windy weather.

For more information on Snickers Workwear’s NEW AllroundWork Jackets and Gilets, call the Hultafors Group UK Helpline on 01484 854788, checkout the website and download a digital catalogue at www.snickersworkwear.co.uk or email info@snickersworkwear.co.uk

AQATA

AIR UNO Launched in 2008, AIRUNO is a distributor of Italian-designed cooker hoods and accessories. The AIRUNO collection includes more than 40 cooker hoods and extractors to suit every kitchen style, including countertop extractors, downdrafts, ceiling hoods, cupboard hoods, wall hoods and island hoods. AIRUNO’s high-quality appliances are available in a range of sizes, colours and finishes and boast a variety of convenient features, including easy-to-clean filters, remote control operation, energy-saving LED lighting and spillage collection channels. Whether your kitchen is modern or traditional, open plan or minimalist, AIRUNO has the ideal extractor to keep it smelling good and looking great.

Contact Details Website: www.airuno.co.uk Email: info@airuno.co.uk Phone: 0113 201 2240

DURAVIT

AQATA – AHEAD OF THE CURVE – INTRODUCING THE DS660

GO CLEVER IN THE KITCHEN WITH BLANCO’S SMART TAP COLLECTION BLANCO UK is entering a new era with its innovative range of kitchen Smart Taps which is geared towards highly specific uses within the kitchen; each is designed to solve an everyday problem. FONTAS-S II ﬁlter tap Another impressive innovation in BLANCO’s new Smart Tap Collection is the BLANCO FONTAS-S II Filter. An integrated BWT multi-stage filter purifies the water, reduces limescale and heavy metal content and, thus, enhances the taste.

AQATA are delighted to introduce the DS660, this new curved shower screen has been created following the success of the original boutique curved quintet shower screen the DS506. The new DS660 in 1200mm x 900mm allows for a more spacious showering experience and is suitable for use in a wetroom or with a 550 radius size quadrant shower tray. The appeal of the curve remains; this new design has hinged panel attached to the curved glass screen, creating a more expansive area whilst keeping the showering space secluded from the rest of the bathroom.

From the washbasin to the bathtub; selecting the correct tap can enhance the overall aesthetic of the bathroom. Convenient functions and ease of use are the hallmark of all Duravit tap ranges. The attractive price points off the B.1 to B.3 series makes them appealing to architects and developers and private individuals alike. The B.1 series is characterized by gently rounded contours, these contrast with the angular design of B.2, the B.3 series adds yet another dimension. The sophisticated ergonomics are particularly noticeable in the circular recess in the handle, perfectly positioned for ease of operation.

www.aqata.co.uk

www.duravit.co.uk

For further information on BLANCO UK, please call 01923 635 200 or visit www.blanco.co.uk.

SANIFLO

CERAMIQUE INTERNATIONALE

IDS GET THE NATURAL STONE LOOK WITH KINESTONE

Natural finishes in the bathroom are bang on-trend and the new Kinedo Kinestone shower tray ticks the aesthetics box for highly popular and desirable slate. Positioned at the top end of the company’s growing portfolio of shower trays, the Kinestone is luxurious, lightweight and highly durable. It combines realistic looks with the benefits of modern manufacturing materials and at just 30mm thick the tray is light enough to handle and install by one person and can even be cut to size on site if necessary. The textured surface provides both comfort and safety underfoot and has exceptional non-slip credentials.

To bring the outdoors in to your bathroom, please visit www.kinedo.co.uk for more information

48 JANUARY K&BNEWS www.kandbnews.co.uk

PREMIUM TAPS - TIMELESS DESIGN

MALMO EXTENDS ITS LUXURY VINYL FLOORING RANGE WITH 17 NEW DESIGNS IDS has extended its flooring portfolio with 17 new additions to the Malmo Luxury Vinyl Tile collection. They range from authentic dark wood tones to whitewashed effects and statement tiles, with the range now offering 52 designs in total. Adding to the Malmo range is the brand new Senses Rigid Registered Embossed collection offering 12 designs which replicate the look and feel of reclaimed wood. They boasts a Registered Embossed texture that’s in line with the visual pattern of the woodgrain; three Rigid Narrow Plank woodgrain designs comprising light oak, warm chestnut and dramatic dark brown and two new Moroccan tile designs in their Stickdown Tile collection.

Following a successful trip to annual ceramic tile exhibition Cersaie, leading tile specialist Ceramique Internationale has become the first distributor to offer an exclusive new collection of glazed Italian tiles from producer Marazzi to UK retailers. Lume is a collection of 60 x 240mm gloss-effect porcelain stoneware tiles, available in six tones including Blue, Green, Musk and Greige. Offering a contemporary take on a Moroccan tradition, Lume is manufactured in modern kilns to reproduce historic handmade Zellige tiles, meaning the tiles feature irregular edges, glaze variations and lifelike flawed surfaces. The collection is part of Italian manufacturer Marazzi’s Crogiolo range – which translates from Italian to mean ‘crucible’ or ‘melting pot’ – reflecting the tile’s exotic heritage.

www.idsurfaces.co.uk

www.tilesandmosaics.co.uk

CERAMIQUE INTERNATIONALE TO LAUNCH LATEST ITALIAN TILES TO UK

MARKET PLACE

To book a classified in this section please contact nina@hamerville.co.uk Kitchens

Kitchen manufacturers

Design Software

KITCHEN COMPANY LTD

Worktops

For further information on advertising please contact Nina Goldberg on 01923 237799 or nina@hamerville.co.uk

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ADVERTISEMENT INDEX Crown Products ................................................................(outside back cover) Franke UK ................................................................................................(page 23) HPP ..............................................................................................................(page 31) In Sink Erator ..........................................................................................(page 27) KBB 2000 ..............................................................(inside front cover, page 3) Kronospan ..................................................................................................(page 4) Kudos Shower Products ......................................................................(page 19) Mereway Kitchens.................................................................................... (page 6) Reginox ......................................................................................................(page 15) Vado ....................................................................................................(loose insert)

PRODUCT SHOWCASE SCF Hardware ..........................................................................................(page 48) Snickers ......................................................................................................(page 48) Air Uno........................................................................................................(page 48) Blanco..........................................................................................................(page 48) Aqata ..........................................................................................................(page 48) Duravit........................................................................................................(page 48) Saniflo ........................................................................................................(page 48) IDS ................................................................................................................(page 48) Ceramique Internationale ....................................................................(page 48)

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NOVEMBER 2019

IFA REPORT 5 global mega trends impacting appliance design

DIGITAL BATHROOMS

Do “retreats” require a digital de-tox?

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