Professional Builders Merchant January 2024

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PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

JANUARY 2024

TRANSPORT, HANDLING & STORAGE Boosting fleet efficiency

KITCHENS & BATHROOMS Customer insights

INFORMATION TECHNOLOGY Streamlined solutions

Plus: Industry news, diversity & inclusion, marketing support, branch openings and more.

Fantasy Football New year, new beginnings

www.professionalbuildersmerchant.co.uk

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CONTENTS TRANSPORT, HANDLING & STORAGE 28

HOW SAFE IS YOUR SITE? Maintaining storage and racking systems.

30

EFFICIENCY DRIVE Comprehensive fleet management software solutions.

32

NEW HORIZONS Investment and expansion at Filstorage.

33

ROUND-UP

KITCHENS & BATHROOMS 35

WHAT’S COOKING IN KITCHENS The developing trends and emerging opportunities for 2024.

38

BOX CLEVER Product innovation and merchant support in showers.

40 PRODUCTS & SERVICES

PBM January 2024, Volume 34 No. 1

42

SPECIAL REPORTS 10 MERCHANT PROFILE M&J Group rebrands to become Build Depot.

19 STRENGTH IN NUMBERS Reporting back from the NBG Conference in Liverpool.

19

INFORMATION TECHNOLOGY 42

ON TIME, IN FULL Improving efficiencies with route planning and optimisation software.

44

IT ROUND-UP

REGULARS 5

VIEWPOINT

6

NEWS

8

MARKET MONITOR

13

MERCHANT FOCUS

16

FACE TO FACE

17

PEOPLE NEWS

18

BMF TRAINING ZONE

39

MARLEY ROOFING REWARDS

46

MARKETING SUPPORT

48

PRODUCTS & SERVICES

50

ADVERTISEMENT INDEX

51

FANTASY FOOTBALL

www.professionalbuildersmerchant.co.uk

20 ALL HANDS ON DEKS Putting the questions to DEKS about its portfolio of channel drainage solutions.

22 JOINED-UP THINKING Making all the right connections with Simpson Strong-Tie. 24 WASTE WATCHERS BMF Policy Manager Brett Amphlett discusses the impact on the sector of packaging waste regulation reforms which implement new responsibilities in April.

26 DELIVERING CHANGE Addressing gender imbalance and other equality, diversity and inclusion (EDI) considerations in the construction industry.

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VIEWPOINT

Holding pattern W

elcome to PBM’s first issue of 2024, and we’d like to take this opportunity to wish all our readers a happy and prosperous New Year. Of course, the picture remains a rather turbulent one right now. The market continues to be challenging, and enduring economic difficulties combined with a somewhat unstable political landscape once again threaten to conspire against the certainty that businesses need to plan and invest.

As we enter what is likely to be an election year, hopefully some solace can be taken from the fact a decisive victory — for either party — may calm the waters and allow for the implementation of a clear framework, backed by a popular mandate.

Indeed, as we have discussed many times before, both the Conservatives and Labour have pledged to put the construction sector at the heart of their plans for economic growth. From the need for new homes to the sustainable upgrade of our existing housing stock, both main parties publicly acknowledge the importance of ‘Getting Britain Building’ — as evidenced by the comments of both new Housing Minister Lee Rowley and Bill Esterson MP, speaking as Labour Party Shadow Minister, at the BMF’s annual Parliamentary Reception held late last year.

All of which should ultimately mean good news for the merchant sector, but we will doubtless have to endure a rather tortuous

PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

JANUARY 2024

TRANSPORT, HANDLING & STORAGE Boosting fleet efficiency

KITCHENS & BATHROOMS Customer insights

INFORMATION TECHNOLOGY

Fantasy Football

Streamlined solutions

Plus: Industry news, diversity & inclusion, marketing support, branch openings and more.

www.professionalbuildersmerchant.co.uk

“The market may be difficult and unpredictable, but the last 12 months have seen plenty of investment in driving efficiencies through new systems, processes, facilities and fleets.” ‘phoney war’ period before the next General Election is called…

In the meantime, whilst prepping for both PBM’s pre-Christmas ‘Review of the Year’ newsletters and beginning to cast an eye towards our annual ‘Top 20’ merchant pullout (set for the magazine’s April edition), it has been fascinating to consider the trajectory of the sector over the last year. Unsurprisingly, from a news point of view at least, things have definitely been less frenetic than over the preceding couple of years.

The high pace of major acquisitional activity has certainly calmed a little, though change of ownership and consolidation continues. However, to draw a loose theme, I would say there has instead been a greater degree of inward reflection — the market may be difficult and unpredictable, but the last 12 months have seen plenty of investment in driving efficiencies through new systems, processes, facilities and fleets.

Similarly, and reflecting one of the key

Editor Paul Davies

Design Adeel Qadri

Group Advertisement Manager Craig Jowsey craig@hamerville.co.uk Tel: 07900 248102

Group Production Manager Carol Padgett

Advertisement Manager Ian Duff Tel: 01204 596633/ 07810 353525 probuilder@sky.com

Production Assistant Kerri Smith

Circulation Manager Kirstie Day

long-term challenges confronting the merchant trade and the wider construction industry, real attention seems to have been given to addressing the issue of recruitment and staff development.

And whilst much attention rightly lies in targeting a younger generation, as our BMF Training Zone feature this month attests, key recruitment channels like apprenticeships can be just as effective in harnessing the skills and experience of an older demographic — bringing benefits to individuals and employers alike.

In addition, the industry is making greater strides in addressing the gender and ethnic imbalances within its workforce (see page 26).

Just as with our politicians, the rhetoric needs to be followed by results, but hitherto inaccessible pathways are now starting to be opened up.

Whatever uncertainty the year ahead may present, we remain confident that the builders’ merchant sector is laying the foundations to weather the challenge.

Subscriptions to PROFESSIONAL BUILDERS MERCHANT are available at the following rates: UK – 1 year (11 issues) – £30 post paid EUROPE and OVERSEAS 1 year (11 issues) – £50 post paid AIRMAIL – 1 year (11 issues) – £80 post paid Printed by Stephens & George Ltd

Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way, Watford, Herts WD24 4YF. Tel: (01923) 237799 Fax: (01923) 246901 Email: pbm@hamerville.co.uk Copyright © 2024

Average net circulation figure for the 11 issues distributed between July 2022 to June 2023 = 11,732 To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk

Cover story Lords has recently taken receipt of an additional eight new vehicles from contract hire and rental specialist FVTH. Keep an eye out for our profile on FVTH, coming soon in the February issue of PBM…

www.professionalbuildersmerchant.co.uk

PBM JANUARY 2024 5

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NEWS UPDATE BMF ISSUES CALL FOR RETROFIT WORK VAT REDUCTION AT PARLIAMENTARY RECEPTION

Procurement framework Inprova Commercial Procurement (ICP) has been launched to help regional contractors and construction firms save money across their materials spend with merchants and wholesalers such as CEF, Huws Gray, Jewson and Wolseley. The new framework has been set up by procurement services provider Inprova Group which buys £0.4 billion worth of products every year for over 1,100 organisations, with a particular focus on building materials for the housing industry.

The business is also the managing agent of Procurement for Housing, the leading social housing procurement services company.

ICP says it will leverage its existing relationships with manufacturers and merchants so SME contractors and builders can access a wide selection of items at consistently competitive prices. Neil Butters, Head of Procurement at Inprova Group, said: “With the current system, no-one has clarity or certainty about the prices paid for building materials. We want to simplify the process for contractors and house builders, so they can reduce their project costs and have confidence when estimating jobs.

“We’re also making things easier for manufacturers and merchants, so they don’t have to spend precious time on pricing.”

Purchasing power Now offering everything from boilers and rad valves, to filters and spares, BuyTrade has expanded its line of available products with the claim of being the “only multi-merchant online retail platform for all heating and plumbing requirements.”

Launched in 2022 by the team behind TradeHelp, BuyTrade supports its customers in finding the products they need quickly and efficiently. Users can search from 1.6 million products from leading brands and merchant partners including City Plumbing, Wolseley and James Hargreaves, with payments made via credit/debit cards or access to merchant credit accounts.

Martin Jones, MD of TradeHelp said: “Using the technology available to us, with live product data from multiple merchants, BuyTrade streamlines the purchasing process (and) saves installers valuable time and money, allowing them to focus on the job in hand.”

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Retrofit action The Builders Merchants Federation has called on the Government to eliminate or significantly reduce the rate of VAT to 0-5% for retrofit work on existing homes to provide a “vital kick-start for a national retrofit programme” that will create thousands of skilled jobs, as well as making UK homes warmer, greener and cheaper to run.

The call came at the BMF’s recent Parliamentary Reception at the House of Commons which focused on the delivery of low carbon retrofit. Over 100 people attended the event, with BMF members and industry partners meeting with MPs and members of the House of Lords to showcase solutions to upgrade our existing housing stock as well as to create low carbon new homes.

Addressing the assembled guests, BMF CEO John Newcomb said: “In terms of energy efficiency our homes are amongst the worst in Europe. They use 35% of all the energy in the UK and emit 20% of the carbon dioxide emissions.

Twenty eight million older homes need upgrading to achieve net zero carbon emissions.

“Last winter’s soaring energy bills focused attention on the energy we waste. It’s a shocking fact, but in many older properties we are paying to generate heat that doesn’t warm our homes, but ‘leaks out’ through poorly insulated, windows, walls, roofs and floors.”

John continued: “The BMF has long supported a National Retrofit Strategy to enable the delivery of housing retrofit across the UK

and is a founder supporter of the National Retrofit Hub. The Hub is helping all stakeholders — including government — understand their role in delivering low carbon homes, which is likely to be a 20-year programme of work.

“With the right support and incentives, retrofit offers one of the best opportunities to create new, meaningful jobs in every region and train thousands of new recruits to the industry, as well as making our homes warmer, greener and cheaper to run.”

He added: “Its success will require long-term, cross-party commitment. But right now, a simple financial incentive will boost consumer confidence and provide the vital kick-start for the retrofit programme. Therefore, we are calling on the current government to eliminate or significantly reduce VAT to 0-5% for retrofit work on existing homes up to a ceiling of £30,000 to provide this kickstart.

“This is the beginning of a long journey, but it is but it is one that we cannot afford to ignore.”

Hosted by Andrew Lewer, MP for Northampton South and the Chairman of the APPG for SME House-Builders, the BMF Reception was also addressed by Housing Minister Lee Rowley MP in addition to Bill Esterson MP, speaking as Labour Party Shadow Minister, and Sam Patel, Divisional Director of the event’s headline sponsor, UK Construction Week.

Awards success At a glittering London ceremony attended by over 700 industry professionals late last year, the 2023 Builders Merchants Awards celebrated the outstanding achievements, innovation and excellence from companies and teams within the merchanting sector.

In addition to its clear focus on merchants, the event also recognises some of the industry’s leading supplier businesses and individuals. For example, in a hotly contested category, Kilwaughter Minerals’ K Rend brand secured the coveted Supplier of the Year accolade.

Caroline Rowley, Director of Business Development, commented: “This award is an outstanding success for K Rend and a true acknowledgment of our commitment to nurturing partner relationships, supporting collaborative growth, and delivering tangible benefits for our valued customers.”

In the Supplier Account Manager of the Year, the top prize was scooped by ForgeFix’s Rebecca Fortescue-Halliwell. Writing on Linkedin, Rebecca said: “This will be a memory that will last for a very long time! I enjoyed so much celebrating this moment with a few of our amazing customers who could be there.”

The full list of winners can be found via www.rdr.link/maz001 along with details of how to enter for 2024.

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CTI WELCOMES GOVERNTMENT COMMITMENT TO EXPAND USE OF TIMBER IN CONSTRUCTION

Timber boost The UK Government has published its Timber Construction Policy Roadmap which looks to boost the safe use of sustainable UK timber in construction and increase domestic wood supply.

The roadmap is split into priority themes which look to identify both the opportunities and barriers to timber construction in England, including improving data, promoting timber, boosting skills, and addressing fire safety.

The strategy comes after a significant amount of work by the Confederation of Timber Industries (CTI) to advocate for timber, including a policy report — Timber in Construction: Barriers and Solutions — as well as political site visits, and APPG engagements.

CTI members Timber Development UK and Structural Timber Association feature heavily in the roadmap, having worked with government and industry partners in the Timber in Construction Working Group over the past 12 months.

CTI Chair Alex Goodfellow said: “This roadmap is a cast iron commitment to increasing timber use in the UK and is a pivotal moment for our exciting, low-carbon industry.

As we stated in our recent APPG report, the government must provide both effective environmental regulation and market incentives to expand timber construction in the UK. “The roadmap provides a solid foundation in achieving this aim, setting out real intent from the government to tackle the barriers to timber construction. However, there are areas

of the report, particularly in relation to embodied carbon, which we feel need to be bolder. It is a shame to see the government delay action on this to 2025.”

Alex added: “The CTI will continue to work with all political parties in the long term, to ensure these positive commitments are both actioned, and in some cases, expanded.”

David Hopkins, CEO of Timber Development UK, commented: “It is great to see the government make a firm commitment to expanding low-carbon timber construction in this policy document. By expanding low-carbon timber construction, particularly in the housing sector, we can decarbonise our built environment whilst simultaneously building high quality, efficient buildings.

“Expanding timber construction also offers a range of economic benefits, helping regions to ‘level up’ with green jobs, and creating localised manufacturing bases across the country which add value to raw timber products.”

David concluded: “Though there are many positives from the roadmap, it must be viewed as a good start rather than the finished article.”

For more on the Government’s Timber Construction Policy Roadmap, enter the shortcode www.rdr.link/maz002 For more on the CTI’s reportTimber in Construction: Barriers and Solutions, use www.rdr.link/maz003

Helping hand Band of Builders has once again enlisted the help of the industry, including Talasey and JP Corry, this time to complete a project for 12year-old Aiva Barry at her home in Craigavon, Northern Ireland. Volunteer builders and landscapers completely upgraded the property’s outdoor space, allowing Aiva — who has severe learning disabilities — to play safely in her back garden for the first time.

Band of Builders is a registered charity that completes practical projects to help members of the UK construction industry and their families who are battling illness or injury. Aiva’s landscaper dad Ciaran worked on the week-long build, BoB’s 34th

overall and its second in Northern Ireland, which involved creating a seating area, laying paving and installing outdoor lighting in the 70 sqm. area.

For more information on how you can help the vital work of Band of Builders, which also includes mental health support for those working in the industry, visit www.bandofbuilders.org

a @PBMmagazine

SAM acquires W.Howard Celebrating its 65th anniversary in December 2023, W.Howard (along with sister company Polyco) has announced that Springfarm Architectural Mouldings (SAM) has agreed to acquire the group in the coming months. The SAM and W.Howard trading brands will continue to operate and trade as normal, and all existing processes will remain the same until the deal is concluded.

A joint statement issued by SAM CEO Sam McCrea and W.Howard Group Chief Executive Jonathan Grant said: “In an industry where consolidation is becoming ever more common, together, this will create an even stronger business unit, which will be well placed to continue to serve and grow our extremely valued customer base with an ever-increasing quality product range and a service offering which is second to none in the industry.”

Plasterboard recycling Knauf UK and Ireland has partnered with Encore Environment to deliver “an enhanced waste management service” to reduce plasterboard waste. The supplier states that the new Take Back Scheme looks to move towards a circular economy by taking waste plasterboard and reintroducing it to the local supply chain.

Indeed, according to the Waste and Resources Action Programme (WRAP), plasterboard can make up to a third of all waste from a fit out. And with plasterboard banned from landfill, the need to effectively manage this waste is critical.

Knauf isn’t new to plasterboard recycling, having previously pioneered a recycling partnership directly next to its Sittingbourne factory. However, the new partnership means the supplier is now able to “really tap into” on site recycling and ensure as much goes back into the supply chain as possible.

A pilot project has recently started with the Piccadilly Warehouse renovation in Manchester with contractor Manchester Design and Build.

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MARKET MONITOR in association with

Barriers to building FMB House The Federation of Master Builders’ House Builders’ Survey has now been running for over a decade, providing a “comprehensive breakdown of the major barriers stopping small, local house builders from delivering homes.” In another challenging year for the sector, PBM considers the report’s key findings.

E

xploring a “wide array of broader factors” that influence the house building market for smaller, local building firms, the FMB survey noted that buyer demand for homes (in England) has hit its lowest levels since 2015 when the survey began recording this data, with an average score of 1.99 (out of 5, with 5 being very good and 0 being very poor).

Its key findings showed that the planning system is rated as the top major barrier holding back the delivery of new homes, with 55% of members picking this option. Restricted mortgage availability becomes the second largest barrier (51%) following a steep rise over the last two years.

Lack of available land is the third biggest barrier (48%) whilst material costs were recorded as being the fourth major concern (43%) by FMB members. Interestingly, members indicated this will fall to 23% over the next three years. The fifth most significant barrier holding back housing delivery is shown to be the lack of available finance to a company (42%).

FMB CEO Brian Berry said: “This year’s FMB House Builders’ Survey shows that the housing market for smaller house builders is in an

increasingly difficult place, with perceived buyer demand hitting the lowest levels since our records began in 2015.

“There are signs this will pick back up again, but the already beleaguered SME housing sector — which delivers a fraction of the market share it once did at around 10%, compared to 40% just over 30 years ago — looks like it will limp into the new year.”

Brian continued: “The planning system tops the list of major barriers stopping small builders from delivering new homes. While the impending rise in planning fees may help in the short term to prop up struggling planning teams, there are fundamental issues at play.

“Material costs were recorded as being the fourth major concern (43%) by FMB members.”

“For small builders the survey is clear that the system is too complex and costly. Communication from local planning authorities is also poor.

Without changing this, planning issues are likely to loom large as a

Builders‘ Survey 2023

fmb.org.uk

barrier for some time. Lack of available land is also frustrating small builders and without proper incentives for local authorities to promote small sites it seems unlikely there will be much change.”

He concluded: “The economic landscape is also affecting small builders. Restricted access to mortgages has become the second biggest barrier. This issue has seen a rapid rise over the last two years, reflecting the devastating impact the wider economy can have on the small house builders. With many consumers choosing not to take out mortgages it would appear the market is only getting smaller, resulting in less homes being built.” n To download the FMB’s 2023 House Builders’ Survey, enter the shortcode www.rdr.link/maz004

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MERCHANT PROFILE

Another level It has been an exciting few years for M&J Group, which, under the leadership of Managing Director Mark Rodger, has grown from a single depot in Greenock to a four-branch operation serving trade and retail customers throughout the South West of Scotland. The end of 2023 brought news of the firm’s rebrand to become ‘Build Depot’ with the aim of “creating a more unified experience” whilst holding onto the same core family values its customers know and love.

PBM recently spoke with Mark about the group’s development and the launch of the new identity.

Q

Congratulations on the rebrand, Mark. Please can you tell us a little about the history of the group and how it has evolved over the years?

M&J Builders Merchants really was a family affair — it was founded by my late father, Tom Rodger, in Greenock back in 1999. The company’s roots can be traced right back to Greenock Central Sawmills, a timber merchant started by my grandfather in the late 1950s, although my father took the reins in the latter years.

It began with the very humble beginnings of selling bundles of firewood and over time it blossomed into a thriving local timber merchant.

Fast forward to 2010, and we decided to relocate our Greenock branch to a purposebuilt site. Then, in 2013, we opened our second branch in Largs and joined h&b Buying Group.

In 2019 we acquired South Lanarkshire Building Supplies (SLB), a family-owned business established in 1997. Over the years, SLB grew into a successful heavyside and lightside merchant, serving Lanarkshire and beyond.

A

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This brings us to 2023, when we acquired GTi Direct. GTi’s core business is the design and supply of energy efficiency and carbon reduction products throughout the UK and Republic of Ireland. It is based near Dunoon, on the Cowal peninsula, and in 2015 it established a small builders’ merchant division to supply the local area.

Since acquiring GTi, we’ve invested in the site to enable the business to

expand the builders’ merchant offering with a new 2-acre yard, HIAB delivery service, purpose-built warehouse and trade counter and a 600-tonne aggregate bagging facility. This Dunoon branch will now officially become branch four of Build Depot, with GTi Direct continuing as a stand-alone business which we intend to develop and grow.

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“The idea behind Build Depot is that we have taken all the best parts from M&J Builders Merchants, South Lanarkshire Building Supplies and GTi and brought them under one new unified identity.”

Q A

So what were the challenges you faced during the rebranding process?

It was never our intention to rebrand M&J or SLB, but after acquiring GTi it became clear that it would benefit our customers to trade with a single, recognisable entity.

That just left us with the challenge of which name to select — should it be an existing company name or an entirely new one? We were conscious that we didn’t want any of the individual businesses to lose their local identity, so a brand-new name that represented what we stood for and what we were trying to achieve made sense.

Then came the additional workload which comes with deciding the new branding, updating the signage and trucks, rebranding the website, creating a rebrand campaign and ensuring that colleagues, customers and suppliers were kept informed throughout the process.

Q A

What are the core values and beliefs that underpin Build Depot?

The idea behind Build Depot is that we have taken all the best parts from M&J, SLB and GTi and brought them under one new unified identity.

We believe that business is built on trust and relationships, and that means doing the right thing by our colleagues, customers and suppliers at all times. We’re all driven by passion, innovation, sustainability, integrity and loyalty — and this underpins what we’re building with Build Depot.

Q A

How will the rebrand impact Build Depot’s target audience and customer experience?

By simplifying our structure and identity, we’re able to focus even more on our customers’ experience by ensuring our one website is the best it can be, and our ERP system is set up to make the sales, stock and accounting departments faster and more effective. It also enables customers to trade with their account across all locations.

The rebrand has also allowed us to simplify our message through social media and advertising, which reduces the risk of any confusion or duplication.

Q A

What are the most exciting aspects of the rebrand for you?

The opportunity to design our colours, logo and overall branding from scratch is always fun. And although all of our colleagues have always been part of the same

team, I think working for the same brand is bringing everyone together in a more harmonious way.

Q A

Looking forward, what are Build Depot’s key priorities and goals for the future?

Innovation, technological advancement and implementing best practices are our core objectives. We want to make a positive impact through continuous improvement.

Q A

Finally, what advice would you give to other businesses considering a rebrand?

Make sure you block out time for a well-deserved holiday after it’s completed! All joking aside, make sure you’re rebranding for the right reasons and keep the end goal in sight during tough times — it will be rewarding.

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SUPPLIER REBRANDING

Okarno: A New Era Q A

What can you tell us about the rebrand?

Our rebrand marks a significant shift in the company’s identity, reflecting our ability to provide unique, sustainable supply chain solutions. The aim of rebranding is to consolidate this position as a trusted partner within the industry, whilst opening up new opportunities for both our customers and Okarno.

With a continued focus on customer service excellence and a dedication to environmental sustainability, we are confident that Okarno will continue to reshape customer supply chains.

Q A

What do you feel is different about the Okarno business model?

Okarno provides a unique service by combining market-leading trade brands and delivering them directly through three service offerings. Customers can choose from single pallets, mixed pallet loads, through to small parcels.

They can order as little as a single pallet, whether that’s a full pallet of a single product, or a mixed pallet of products from across the range. The Okarno Gyproc Express service also allows customers to order a single parcel of product for small and speedy orders.

Q A

Why has Artex taken the decision to rebrand now and how was the name chosen?

The decision to rebrand came about from a desire that truly reflects our purpose and offerings. By moving away from the legacy perception of what Artex products do, Okarno establishes a clear and accurate

12 PBM JANUARY 2024

representation of how we have evolved into a leading distributor of some of the UK’s best known construction brands.

The Artex brand itself will continue to be an integral part of our product portfolio.

Artex products are well known for their quality and reliability, and will still be listed within our catalogue, ensuring that customers can continue to access them.

As for the new name, with our strapline of ‘There are no others like us’ and simply prefixing this with ‘customers are better than okay with us,’ we created what we feel is a perfect brand message: Okarno. Simple and effective!

From this universal, adaptable, interchangeable message we’ve created a brand that gets across our common sense of purpose, energy, and enthusiasm.

Q A

How important is the issue of sustainability?

As part of the Saint-Gobain group, Okarno is fully committed to sustainability and aims to become a net-zero carbon business by 2050. One of the key advantages of partnering with Okarno is that we incorporate sustainable practices into our operations and so can help customers minimise their environmental footprint and contribute to a greener future.

Q A

How do you see the new brand developing?

The rebrand not only reflects our current offerings but also paves the way for future growth and innovation. By establishing a strong brand presence and differentiating ourselves from the Artex product brands, we aim to seize new opportunities and penetrate

In a move intended to signify a new era for sustainable merchant supply chains, Artex, a leading distributor of construction brands, has announced a rebrand to Okarno. PBM speaks with Managing Director Jason Smith to find out more about the company’s plans. untapped markets.

Watch this space for new product additions!

Q A

What message would you like to convey to customers?

While the name may have changed, Okarno remains dedicated to its customers and their needs. We are the same great business, service, and people that customers have come to rely on.

Okarno prides itself on providing a unique customer experience by combining market-leading trade brands and delivering them directly through our flexible service offerings. This flexibility ensures that customers can order exactly what they need, when they need it, whether it’s a full pallet of a single product or a mixed pallet of products from across the range.

Indeed, with nearly 90 years of experience in the industry, Okarno is built on a solid foundation of knowledge and expertise. During that time, we’ve evolved from a manufacturer of textured finish to a trusted supply chain partner for leading construction product brands.

Q A

Finally, how are you telling customers about the rebrand?

We are using various channels to inform customers about the rebrand, including social media, email communications, direct mail, and face-to-face interactions. Our new website — www.okarno.com — will be live in January, providing an essential hub for customers to explore Okarno’s unique products and services. n For more information on Okarno, enter the shortcode www.rdr.link/maz101

www.professionalbuildersmerchant.co.uk

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MERCHANT FOCUS PBM looks at some of the latest news stories from across the merchant sector including fleet investment, new branch openings, acquisitions and buying group membership agreements.

JDP VEHICLE INVESTMENT With 26 branches across the country but “more than just a merchant”, drainage and water management specialist JDP (John Davidson Pipes) has announced a significant investment in its delivery fleet to “further enhance its exceptional customer service.”

Branded with the firm’s distinctive Lion logo and ‘Nature’s Network’ strapline, the additions include a new 26 tonne HIAB vehicle and nine “cutting-edge delivery vehicles”.

MD Darran Rickards said: “The newly acquired 26 tonne HIAB vehicle represents a remarkable advancement in JDP’s logistical capabilities. Equipped with state-of-the-art technology, including a HIAB crane system, this vehicle will facilitate seamless and safe handling of heavy and bulky piping materials during delivery.

“It will operate out of our new flagship Leeds-Bradford branch and will serve as a vital asset for meeting the diverse needs of JDP’s customers. And the additional nine brand new delivery vehicles will ensure optimal reliability, fuel efficiency, and safety, enhancing the overall delivery experience for our customers while minimising the environmental impact.”

STARK GROUP RECORD RESULTS Citing the acquisition early last year of Jewson along with Saint-Gobain Building Distribution’s other UK brands, STARK Group reports that it delivered record-high net sales in 2022/23 of €7billion and net sales growth of 17.7%. Announcing its financial results for the period, adjusted EBITDA was a “strong €456million” and almost on par with the previous record-setting year.

Following “several years of extraordinarily high activity levels” for the Group, it noted that 2022/23 proved to be more unpredictable with the first half of the financial year “characterised by strong growth but followed by declining markets in the second half.”

The UK operation contributed net sales of €1.2bn and EBITDA of just €31m in the results for five months of the financial year. CFO Sisse Fjelsted Rasmussen said: “We acquired our UK business because we believe we can run it better. The company has underperformed for several years. We’re now changing that.

“Today, we have a business in the Nordics that is very strong. Our GermanAustrian business improved commercially and financially since we acquired it in 2019. Our plan is to let our new British management team transfer our knowledge and concepts from the Nordics and Germany to the UK market. It’s a big task, but our British team has created a good momentum.”

TRAVIS PERKINS NEW BRANCHES Despite recently announcing the prospect of redundancies across the group, the Travis Perkins branch rollout programme has continued over recent months. For example, in Branch Manager Ash Moulton early December, football legend Harry Redknapp was on hand with Harry Redknapp. to open its relocated new branch in Bournemouth.

The former Bournemouth, Portsmouth, West Ham and Tottenham manager helped colleagues cut the ribbon to the bigger site which boasts an array of expanded facilities and services including a Benchmarx kitchen display showroom, a hard landscaping display area and a specialist hire offering. In addition, the depot features electric forklift trucks, charging points and solar panels to minimise operating emissions and help the business deliver on its ambition of decarbonising and generate net-zero carbon by 2035.

Harry Redknapp said: “I have fond memories of transfer deadline day, so when Travis Perkins asked me to open their newly transferred branch I jumped at the chance to visit and share my advice with the team. They have a cracking set-up and I’ve no doubt that the new branch will become an integral part of the local community, providing all the advice — as well as building materials and equipment —builders and contractors could need.”

In late November, Travis Perkins also opened a new branch in Snetterton, Norfolk.

LORDS BUILDERS MERCHANT ALLOWAY TIMBER ACQUISITION Lords has continued its expansion programme with the acquisition of Alloway Timber & Builders Merchants. The move also brings an additional five branches into the fold of the h&b Group, taking the buying group’s total branch count to 368.

Established in 1971, Alloway operates from five key locations in the South East of England: Mitcham, Cheam, Byfleet, Kingston, and Putney. The business specialises in supplying top-quality timber and general building supplies, making it a perfect fit — geographically and strategically — with the Lords Builders Merchant network which expands its presence to 17 locations in London and the surrounding area.

www.professionalbuildersmerchant.co.uk

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MERCHANT FOCUS

BEESLEY & FILDES VEHICLE INVESTMENT As part of its environmental sustainability strategy, Beesley & Fildes has invested £7m in a new fleet of vehicles with the purchase of 21 DAF trucks from Motus Commercials.

The trucks include the DAF 26-tonne CF and 19-tonne LF specifications, and all have been designed to lower emissions and comply with the Government’s legal requirement to reduce nitrogen dioxide levels on local roads by 2026.

The independent, family-owned builders’ merchant has also invested in two electric cars as well as six hybrid models to replace older petrol vehicles for sales representatives and managers who need to travel regularly.

Commercial Director James Beesley said: “Changing to cleaner vehicles is essential to reduce dangerously high levels of air pollution and respond to new government policies. By upgrading our entire fleet, we can begin to lower our environmental impact when distributing our products, aligning with the Greater Manchester Clean Air Plan. The high-specification trucks also maximise fuel efficiency and ensure our drivers benefit from increased comfort and safety.”

BRADFORDS BUILDING SUPPLIES PHG MEMBERSHIP

ALLTYPE ROOFING SUPPLIES BUILDING PLASTICS DIVISION London-based Alltype Roofing Supplies has launched a new specialist building plastics division, diversifying its products and services beyond roofing for the first time.

As part of an ambitious growth strategy developed since joining National Buying Group in 2019, the new Building Plastics On Demand brand will specialise in facias, guttering, roofing, plumbing, drainage and outdoor living products with NBG membership helping to make more deals possible.

Technology is a major part of the company’s strategy with live stock information, click and collect services, online account management with bespoke trade pricing, live quoting functionality and delivery tracking all part of the enhanced offer. Customers can engage with Alltype on all web-enabled devices, making it a fully digital merchant.

Building Plastics On Demand will be based at a brand new 10,000 sq ft facility in Gravesend, ideally placed for distribution into London and the home counties, in what is intended to be the first of multiple branches under the new name.

Furthermore, all 13 existing Alltype Roofing Supplies branches will offer products from the new range to their existing customers.

The division will be led by Ian Ironmonger and Alan Knuckey. Ian has 34 years of industry experience, having previously been UK Sales Director at FloPlast whilst Alan has been part of Alltype for over 20 years.

PHG has confirmed that Bradfords Building Supplies has joined the group with effect from 1st January. The independent merchant cited its plans to continue the expansion of its heating, plumbing and bathroom business, both within its existing branches and by growing its P&H branch network in the West Country.

Bradfords CEO David Young said: “Joining PHG has been an aspiration of ours for some time. The opportunities that membership will bring us to help grow our business and work with a group of dedicated plumbing and heating specialists will benefit our company enormously.”

PHG Chairman David Pochin added: “We are extremely pleased to welcome David Young and his team to PHG. We know that they will bring great commitment, energy and experience to the PHG table and become a valuable member of PHG.” Bradfords remains a leading member of the h&b Buying Group for all its non-heating, plumbing and bathroom requirements.

GRAFTON GROUP PLC SHARE BUYBACK PROGRAMME Originally due to expire at the end of January, Grafton Group plc has extended its share buyback programme until 31 May and is also increasing the maximum aggregate consideration by a further £50m (resulting in a total maximum aggregate consideration of £100m being allocated to the programme).

The purpose of the programme is to reduce the share capital of the company and the maximum number of shares which can be repurchased is 15,679,817 “subject at all times to the applicable authority granted by shareholders.” The programme will otherwise operate under the same terms as previously announced on 31 August 2023.

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FACE TO FACE Celebrating its 60th anniversary in 2023 and with over 1,150 independent merchant members trading from over 4,000 branches, NMBS lays claim to being the UK’s number one buying society with £2.25bn buying power at its disposal.

Marking his own personal milestone of two decades at NMBS, PBM speaks with Head of Sales & Marketing Dean Hayward.

How did your career in the industry begin?

When I first left school, I enrolled on an electrical apprenticeship with a large electrical firm in Leicestershire. We had been working on the new £37bn stadium for Leicester City and the team moved in at the start of the 2002-03 season — however, just a few months later the club went into administration.

The ripple effects meant that the company I’d been working for also went bust and I was out of an apprenticeship.

While I didn’t get to complete my qualification, being in the real working world taught me lots of key skills. I was able to talk to people and build relationships, so when an opportunity came up at NMBS, I jumped at the chance.

Q A

And how did your career develop at NMBS? My first role was within the finance department where I stayed for around 18 months before joining the marketing team. From there I worked my way up, and took on the sales side.

Last year, I was promoted to my current role as Head of Sales & Marketing.

Day to day, my role is quite varied. I could be meeting with our members or suppliers to ensure they’re getting the support that they need, working with our Trading Team to identify opportunities to improve our offering, or looking at our next marketing campaign.

Getting to meet and work with so many people both in and outside of NMBS is one of the best parts of my job.

Q A

What have been some of the highlights?

I’d say my most memorable experience was when we launched the rebrand of NMBS at the start of 2012. We created and

Q A

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implemented a whole new identity within just three months which, at that time, also included updating the franking machine!

From a sales perspective, it would probably be in 2018 when we hit a record number of new members. The team had worked so hard all year and it was such an achievement as we’d more than quadrupled past figures.

“If I was to sum up the changes over the past 20 years, I’d use one word: digitalisation.

Everyone recognises the wider business benefits of embracing technology and capitalising on the improved efficiency that comes with working in this way.”

2023 will also be up there; 60 years of NMBS, 50 years of the NMBS Dinner Dance and absolutely smashing our target to recruit 60 new apprentices into the industry. I’m passionate about apprenticeships, as is the whole NMBS team, so it’s great to be involved in an organisation that shares those values and is actively promoting these early careers opportunities.

What do you enjoy most about being part of the builders’ merchant sector?

It is a very rewarding sector.

Many people find their way into

Q A

the builders’ merchant sector by accident but stay because it’s very supportive and quite varied. Builders’ merchants play a crucial role in bridging the gap between manufacturers and tradespeople, so there is always lots to learn.

From new products and innovations through to the latest standards and construction initiatives, it certainly keeps you on your toes.

How has the industry changed over the past 20 years?

If I was to sum up the changes over the past 20 years, I’d use one word: digitalisation. That’s not just NMBS, but our members and suppliers too. Everyone recognises the wider business benefits of embracing technology and capitalising on the improved efficiency that comes with working in this way.

During this time, we’ve launched OnePlace — an industry product information management (PIM) solution — so that members could access an online order portal and accurate product data that’s maintained in a secure structured platform, making it much simpler for them to carry out their day-to-day tasks.

Q A

And what do you hope to see in the next 20 years?

The main thing I’d like to see happen, and I’d like it to happen sooner rather than later, is more proactive collaboration among merchants. Particularly as the wider construction industry heads into more turbulent times, it is important that we all band together to share our knowledge, learnings and experiences to create a better, stronger sector.

Q A

n For more information about NMBS, enter the shortcode www.rdr.link/maz005

www.professionalbuildersmerchant.co.uk

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PEOPLE NEWS

National Timber Group has appointed Scott Cairns as its new Group Chief Executive. Well known to many across the timber industry, Scott is said to bring a strong track record of transformational growth and financial delivery gained from a career spanning almost 40 years.

Scott spent much of his career with the Donaldson Group where he was Group Chief Executive until 2020 and more recently, a non-executive member of the Donaldson board.

Initially leading Donaldson’s timber and merchanting businesses, Scott spent 26 years with the firm whilst during his tenure as Group CEO, turnover doubled to over £230m annualised.

With a background in retail and managing trade counters, Reeve Cullum has joined ForgeFix as Brand Support Specialist. reeve brings over five years of experience to his new role and has previously worked closely with the fixings and fastenings specialist’s products. reeve will be working with merchants to demonstrate new and existing products to tradespeople across the country and said: “I’ve always enjoyed working with ForgeFix’s products, so when this role came along it was the perfect fit. I’m looking forward to meeting more merchants and end-users and getting stuck into in my new role.” as part of its ambitious growth plans, Sunderland-based Salamander Pumps has announced the appointment of Carl Knowles as a new Business Development Manager.

With a history of collaborating with stockists, Carl has specialised in sales across the technology and manufacturing sector since he was 18 years old and was previously employed at Fireangel. as Business Development Manager, he will be driving awareness of Salamander Pumps and its range of products across the north East of England and all of Scotland by working closely with merchants, installers and homeowners.

Long Rake Spar has appointed Shane McCormick as the new national Sales Manager for its natural Selection brand. Shane has worked in the landscape industry for over 20 years, previously holding senior roles at Marshalls, namgrass and Talasey.

He said: “Long rake Spar is a company that continually seeks to improve and has such longevity and trust in the industry, that I feel that this is an excellent opportunity for me. I am eager to get stuck into my role, building lasting rapport with clients and colleagues alike.”

Viessmann has strengthened its national sales team with the appointment of two new regional Sales Managers.

Based just south of Edinburgh, Laurence Allison joins as rSM (residential & Commercial) for Scotland. Having previously worked for nIBE, EOn and Dimplex, he is a heat pump specialist with a deep knowledge of the Scottish market.

Peter Spurway, meanwhile, comes to the business as rSM (residential) for the South of the uK. Covering much of England and Wales, Peter worked previously at LG Electronics where he was Head of External affairs & Policy for heat pumps. He has also held sales management roles at Vaillant, Baxi and Strebel.

Both regional Sales Managers will head up teams of area Business Managers, reinforcing their efforts to support installers and merchants in the sale of Viessmann’s full domestic product range.

Ryan Lockwood has taken up the role of national Sales & Marketing Manager for Fernco. His promotion supports an expanding sales and marketing team as the company continues to invest in its manufacturing processes and r&D, reinforcing a commitment to “deliver innovative new products to its customers.” joining the business in 2015, ryan has had a significant impact on how Fernco interacts with its customers and has supported mutual growth through the delivery of a number of high-profile campaigns, including introducing key service and support tools and backing its successful rebrand in 2022.

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TRAINING ZONE

It’s never too late to learn

Now aged 48, Steve Manly recently completed an Urban Driver apprenticeship with Travis Perkins.

When it comes to developing talent within a business, apprenticeships should never be overlooked — no matter the age of the individual.

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raditionally, apprenticeships have been associated only with young people taking their first steps into a career.

However, this is an outdated view. While some apprenticeships are perfect for first jobs, with four different qualification levels on offer, apprenticeships can be used to upskill or reskill colleagues throughout their career.

Recruitment has been much harder since Covid when a lot of people left our industry.

We are also facing another ticking time bomb, with an estimated 10,000 people retiring over the next five years. Attracting and retaining existing colleagues has therefore never been more important.

Opening up existing vacancies to apprenticeships will also encourage applications from talented people outside of our sector.

There isn’t a shortage of people wanting jobs, but a shortage of vacancies for apprentices.

One of the key roles affected during Covid was the loss of HGV drivers, as a shortage of qualified drivers led to poaching by other industries. However, this particular cloud had a silver lining for Steve Manly of Travis Perkins.

Steve, 48, had been interested in getting an HGV licence for some time, but the price of self-funding was prohibitive. When he saw the Urban Driver course being offered during Travis Perkins Apprenticeships Week he jumped at the opportunity, resulting in a new job role at an increased salary.

Steve said: “Learning a skill at any age is possible and huge boost of confidence. I enjoyed the whole journey. I’ve always known that I was more capable than my school grades reflected, now along with an HGV licence my CV shows I have a Level 2 in both Maths and English plus a distinction, which is brilliant.

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The confidence that I now have can be applied when going for future job opportunities.”

Andy Rayner, who heads up LEAP Apprenticeships and Early Careers, which has expanded the apprenticeship and careers development opportunities offered by the BMF, commented: “Today’s apprenticeships reflect the rapid pace of change within the workplace, with wideranging programmes designed to both equip new entrants with the base level skills required at the start of their career, and to develop and upskill existing colleagues.

“There’s roughly a 50/50 split between new recruits and existing colleagues enrolled on current programmes designed to support people throughout their working lives.”

28-year-old Jonathan Young, meanwhile, also benefitted from an apprenticeship programme as he progressed to a management role at City Plumbing. He explained: “The apprenticeship has given me a greater understanding of what is required to become a successful manager and aspirational leader, combined with confidence and enthusiasm.

“I not only gained invaluable experience, it allowed me to actively pursue development opportunities and have a real impact on my team and the wider business. It has also been great for networking and gaining exposure to other teams.”

To find out more about BMF LEAP apprenticeships, please contact Kerry Wilson on 07387 239194 or email Kerry.wilson@bmf.org.uk n BMF training ranges from formal Apprenticeships and, with leading British universities, sector-specific Diplomas, Degrees and a Masters Degree in Merchant Leadership and Strategy, to online product knowledge and other specialist skills training.

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NBG CONFERENCE REVIEW Under the rallying theme of ‘Strengthen our Sales’, National Buying Group recently welcomed delegates to Liverpool for its 20th anniversary Conference. Culminating with the presentation of NBG’s Annual Supplier and Partner engagement awards, PBM looks back at the event by detailing the prize performers for 2023.

Strength in numbers H aving hosted the event in 2017 and 2018, the NBG Conference returned to Liverpool by reflecting the city’s rich commercial history — built on the back of strong trading links across the world — with an apposite “call-to-arms” for Partners and Suppliers to “work even more closely together to increase sales, build market share and boost profits.”

Proceedings got underway with the organisation’s informative Supplier Summit.

Featuring a line-up of engaging speakers, NBG MD Nick Oates talked delegates through the Conference theme of ‘Strengthen Our Sales’ whilst also outlining the group’s strategy for further engagement and growth.

BMJ’s Fiona Russell Horne shared her thoughts on the importance of Partner and Supplier engagement, with key insight from some of the ‘most engaged’ NBG merchants, whilst Toolbank Group Account Sales Manager Chris Ridgeon discussed the ways in which all members can “work together to forge the best way forward.”

Futurologist and business intelligence expert Magnus Lindkvist then took to the stage to “inspire the audience on how we can shape tomorrow.”

Earlier in the day, Partners and Suppliers took to the field at a rainy Tranmere Rovers FC training ground for NBG’s annual charity football match to raise funds for charity partner, the Rainy Day Trust. Full time saw a thumping 4-0 victory for the Supplier team…

With a full networking evening to round off day one in style, the second day of the event centred on a sizeable Supplier expo at the vast Exhibition Centre Liverpool complex on the banks of the Mersey. Delivering “plenty of fun and games as well as all-important sales and networking,” the exhibition was hailed as a success by all involved.

Concluding the Conference was an extra special Gala Dinner to celebrate 20 years of NBG. Featuring seven ingenious courses of construction-themed dining, the event raised an incredible £30,000 for the Rainy Day Trust and culminated with the presentation of the NBG’s annual Supplier and Partner engagement awards (based on NBG’s product category groupings and Supplier votes):

Supplier of the Year, £5m+ turnover: Mannok Highly Commended: TIMCO Supplier of the Year, £1m to £5m: Toolbank Highly Commended: Pavestone UK & Brett Martin Plumbing & Drainage Supplier of the Year, less than £1m: Joint-It Highly Commended: Easy-Trim & Cheshire Mouldings NBG PIM Supplier of the Year: Pavestone UK Highly Commended: DART Tool Group Tools & Workwear Supplier of the Year: Toolbank Timber Supplier of the Year: ATA Timber General Build Supplier of the Year: Mannok Highly Commended: Soudal UK

www.professionalbuildersmerchant.co.uk

Roofing & Insulation Supplier of the Year: Mannok

Plumbing, Heating & Showrooms Supplier of the Year: Altecnic Highly Commended: QX Bathrooms

Decorating, Hardware & Kitchens Supplier of the Year: TIMCO Highly Commended: Symphony Group Civils & Landscaping Supplier of the Year: Joint-It Highly Commended: Pavestone UK Brick & Block Supplier of the Year: Mannok As voted for by NBG Suppliers, the ‘Partner Engagement’ Awards winners were: Most Engaged NBG Partner (10+ branches): County Building Supplies Most Engaged NBG Partner (1-9 branches): Collier & Catchpole Most Engaged Supplier of the year award (with one branch): McNairs Building Supplies n At the event, current MD Nick Oates announced his decision to retire from NBG in the coming months following ten successful years at the helm of the organisation. PBM will be looking to hear from both Nick and his successor in due course.

n For more information on NBG, enter the shortcode www.rdr.link/maz006

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DRAINAGE & WATER MANAGEMENT

All hands on DEKS PBM puts the questions to DEKS about its channel drainage solutions and asks what’s new to the range.

Q A

Can you provide an overview of the DEKS range of channel drainage products currently available in the market?

DEKS proudly presents its DekDrain range, which encompasses a diverse mix of drainage solutions catering from A15 to C250 load classes. Each product is made of an all-polymer channel and customers are given the flexibility of choosing from several surface finish options including polypropylene, PVC, galvanised steel, aluminium and ductile iron.

This range ensures that there's a solution for varying customer needs and aesthetics.

Q

How has DEKS differentiated its channel drainage products from competitors in terms of quality and functionality?

Every product under the DEKS umbrella strictly adheres to the EN1433 standard, ensuring top-tier quality and functionality. What truly sets us apart is our commitment to innovation. We pride ourselves on focussing on aesthetics that allows trade customers to infuse visual appeal into their drainage schemes.

At DEKS, it's not just about drainage; it's about merging functionality with design.

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Q

Are there any new drainage products that DEKS plans to launch in the near future? If so, what are their unique features?

In our continual effort to respond to market demands, we are on the verge of introducing a grass grid to our product lineup. This grid is contributory to the porous landscaping market. Although not a groundbreaking concept per se, our rendition is designed to bear a massive 900tonne loading.

This remarkable sturdiness makes our grid less prone to damage, eliminating the need for frequent replacements — a persistent issue in the market.

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Q A

How do the newer products in the channel drainage range complement or improve upon the existing products?

We’re exceptionally excited about our DekDrain Edge, a new addition to our channel drainage range. Historically, lowcost market options were limited to plastics. However, DekDrain Edge disrupts this by offering a unique square-faced brushed aluminium slot which gives a fabulous, finished appeal to any landscaping scheme — and this option has previously only been available in pricier commercial alternatives.

Designed predominantly for domestic patios and thresholds, the Edge has been

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“By aligning with the EN1433 standard, we ensure every DEKS product is tested for robustness, granting contractors and end-users unwavering confidence in our solutions. For those seeking in-depth details or guidance, we’ve made a comprehensive array of literature and technical documents available on our website.” rigorously tested and can handle up to B125 loads when properly installed.

Q

With evolving requirements in urban infrastructure, how is the company ensuring that its channel drainage products remain relevant and innovative?

At DEKS, we’re always monitoring urban infrastructure trends and demands. We strive to innovate and adjust our products, ensuring they not only meet but also set new benchmarks in the market.

efficiency by channelling the run-off directly into the drainage system.

Our design team is always exploring ways to amplify the water capture capability within our channels.

A

Q

How does DEKS address sustainability in its channel drainage products, especially in the context of environmentally friendly materials and waste reduction?

Sustainability is at the heart of DEKS’ operations. Every component of our channel drainage is 100% recyclable and made from recycled material where possible, showcasing our commitment to the environment.

Moreover, as urban landscapes grapple with efficient water management, our channel drain systems bridge the gap between water capture and storage. They provide efficient water routing, all the while necessitating lesser excavation compared to conventional gully and underground pipework systems.

A

Q

Are there any technical advancements or features DEKS is currently exploring to further enhance the performance of its channel drainage products?

Innovation is an ongoing journey at DEKS. For example, our latest linear style grating option maximises water capture

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Q

How does DEKS provide support to merchants’ contractor customers and their clients in terms of installation, maintenance and understanding the best product fit for specific drainage requirements?

By aligning with the EN1433 standard, we ensure every DEKS product is tested for robustness, granting contractors and end-users unwavering confidence in our solutions. For those seeking in-depth details or guidance, we’ve made a comprehensive array of literature and technical documents available on our website.

While our channel drainage is predominantly targeted at the domestic market, each project has unique demands.

We strongly advocate for consultations with qualified engineers to ascertain the perfect fit for every drainage scheme.

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www.professionalbuildersmerchant.co.uk

n For further information on the DEKS range and its support services for merchants, enter the shortcode www.rdr.link/maz007

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STRUCTURAL CONNECTORS & FASTENERS

Joined-up thinking With a commitment to servicing the merchant market, PBM visits the Tamworth production facility of a company that is looking to make all the right connections.

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hen it comes to manufacturers of metalwork for wood connections, one company arguably stands pre-eminent and that’s Simpson Strong-Tie. Amongst the more than 1,000 lines in its catalogue its Engineered Wood Hanger (EWH) is an industry stalwart, for example. Simple to install and a universal solution, it can be bent on site to accommodate a range of joist heights.

Elsewhere, its site-adjustable Valley Truss Clip (VTC) is trusted by builders when connecting valley trusses to common trusses, whilst the company is rapidly expanding into the cross laminated timber (CLT) sector.

The company has called Tamworth its UK home for the last 25 years and the site is now the location of a substantial manufacturing and distribution facility.

The heavy-duty metal bashing the material demands belies the intricacy of design and development that is the basis for these precision products. These are solutions that fulfil a structural function

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and that’s reflected in the emphasis on quality and consistency.

Similarly, the symphony of industrial noise that reverberates from its 22 presses speak volumes for a major investment in machinery, with the latest units achieving 130 strokes a minute in a factory that can process up to 60 tonnes of steel in a single week.

In addition to its connectors, Types 2, 3 & 4 stainless-steel masonry to masonry wall ties roll off the production line, as well as a whole range of stainless-steel beads. It’s not just stock items either, because special parts in quantities of anything from 1 – 30 parts can be supplied on a bespoke basis. If the order is received before 2pm these can then be fabricated and despatched for next day delivery.

Also at Tamworth, a technical department makes its contribution to an international team that brings the company’s solutions from conception to finished product and, as a result, they are best placed to answer any specific questions from contractors. Need to know how many

screws are required to hold up a joist to carry a specific load, for example? Then give the connector boffins at Simpson Strong-Tie a call.

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The number of products that this Staffordshire manufacturing hub is producing continues to grow. In 2024, for example, a major focus in terms of sales through builders’ merchants will be the Design Series, as well as the Solid Joist Notch Reinforcement Kit (SNRK). The latter will be utilised in the likes of bathroom installations, where it reinforces solid timber joists when they have been notched to allow pipes and cables to pass through the floor.

Either retrofitted to existing floors or installed in news ones, a steel reinforcement bracket with a bendable leg can easily be installed around existing services and onto the joist to help strengthen it at the notch point. As well as that, the top plate covers the notch to ensure that screws used to fix the flooring

to the joists will not penetrate pipes or cables beneath.

When the Design Series of decorative wood connectors was first launched in the US, “demand proved extraordinary” which made its introduction across the Atlantic inevitable. Debuting in April of 2023, its creators are confident there’s nothing like it on the market.

Ever since the pandemic confined us to our homes there has been an appetite for outdoor living which builders can satisfy with all manner of garden structures.

Accordingly, the Design Series is said to be making all the right connections with screws and connectors fitting seamlessly together to improve strength and rigidity in anything from a patio table to a pergola.

Significantly, the powder coating and arched structures have been developed to

make the products as aesthetically powerful a design statement as they are structurally strong. In addition, with features like the hex-head washer and structural screw combination, there’s no need for pre-drilling — simply drive the screw through the hex-head washer and straight into the timber.

The portfolio is, indeed, growing apace, often driven by the demands of tighter and more stringent regulations on site. An innovative new restraint strap, for example, will be able to join trusses to gable panels at any angle, rather than the 90° angle they’re currently required to be fixed at.

It all began in far more humble surrounds, however. When the eponymous Barclay Simpson was asked by a neighbour if he could make a product to connect the end of 2x4s to a roof the seeds of what would become a multinational company were sown. That was in Oakland, California in 1956. Today, the parent company, Simpson Manufacturing, is listed on the US stock exchange, whilst Simpson Strong-Tie is a global concern, with factories, offices and warehouses in more than 20 countries.

What connects it all together is a commitment to a high quality and precision-made product.

Tooled up

n In addition to its extensive connector

range, Simpson Strong-Tie is also the manufacturer of the Quik Drive collated screw system. The tool is compatible with all major brands of screw guns and allows a high volume of large structural screws to be quickly deployed from the comfort of a standing position.

Whether it’s plywood, timber decking, steel decking or drywall — and a good many other materials besides — it is designed to save time and put less pressure on the body, especially in jobs where there are large numbers of repetitive fixings. n For more information on the Simpson Strong-Tie product range and its comprehensive package of support services for merchants, enter the shortcode www.rdr.link/maz008

www.professionalbuildersmerchant.co.uk

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PACKAGING WASTE

Waste watchers BMF Policy Manager Brett Amphlett provides an update on the implications of new reforms to packaging waste regulations, due for implementation in April.

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he UK Government and the Devolved Administrations are reforming packaging waste regulations to introduce Extended Producer Responsibility (EPR) in full from April. The intention is to move from shared responsibility along supply chains to a single point of compliance, with EPR shifting the full cost of dealing with packaging waste away from local authorities and Council Tax payers and onto the primary producers.

Am I obligated?

Extended Producer Responsibility began to be phased in from January 2023 with data reporting requirements being steadily introduced alongside current packaging waste regulations. You will have several obligations as we head towards full

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implementation whilst since 1st March last year, you ought to have started to collect the relevant data in readiness to file your returns.

These changes are UK-wide and place new legal duties on company directors to take action. The main aspects of the evolving regulations outline that you must act if you have turnover of £1 million or more — and are responsible for over 25 tonnes of packaging in a calendar year. You are responsible if you: l supply packaged goods to the UK market under your own brand; l package goods for another UK organisation; l use transit packaging to protect goods during transport so they can be sold to UK consumers; l import products in packaging;

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own an online marketplace; hire or loan out reusable packaging; or sell empty packaging.

What data do I collect?

You must report your role when you put packaging on the UK market. As a small producer, you are responsible for reporting only. As a large producer, you have reporting & financing obligations. However, everyone is required to collect data about packaging they handle and supply throughout the UK. This data has to be submitted bi-annually for large producers and annually for small producers.

Large producers should open an online account straightaway on the Report Packaging Data Service to start uploading their data (enter the shortcode www.rdr.link/maz009). This portal requires businesses to outline their role (eg: brand owner, importer, distributor, service provider), the weight of the individual materials that comprise their waste, packaging data and the ‘type’ of waste the

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packaging is likely to become when it is discarded (with minor differences in requirements for large and small producers).

Other considerations include reporting the weight of packaging that ends up (or is likely to end up) as household waste and non-household waste. All primary and shipment packaging should be classed as ‘household waste’. All secondary and transit packaging should be classed as ‘nonhousehold waste’. In addition, you only have to submit data about re-usable packaging (notably pallets) the first time they are used.

An unwelcome aspect of EPR is a new requirement to show where in the UK your packaging was sold, hired, loaned, gifted or discarded in. You must submit data in which of the home nation(s) it occurred.

Data by nations for this calendar year has to be submitted by 1 December 2024.

Household or non-household?

We are aware of an illogical policy change about intermediaries — namely merchants & distributors. Previously DEFRA or the Environment Agency treated intermediaries as b2b but (for reasons unknown) are now treating them as b2c. Primary or shipment packaging sold via intermediaries must be counted as household waste — even if the end-user is a business — namely builders, contractors and SME trade customers.

This is wholly unsatisfactory and the implications are huge. It has been raised with DEFRA officials and other trade associations like the British Retail Consortium are lobbying ministers to correct this anomality.

Submission dates For Large organisations, for the period 1st July to 31st December 2023, you have to submit by 1st April 2024. Similarly, for Small organisations for the period 1st March to 31st December 2023, you must submit your data by 1st April 2024.

Create an Online Reporting Account To create an account for your business via the Report Packaging Data Service, you must be:

“We cannot stress enough the intricacies you should be aware of, and act on, straightaway. Many of you already participate in compliance schemes like Wastepack, Valpack or Biffpack. If you are not in a scheme, please take professional advice straightaway.”

your own file, and it will generate the codes and other functions before you submit your file.

Official guidance The main sources of guidance on the GOV.uk website can be accessed accordingly: l EPR: who is affected and what to do… use www.rdr.link/maz011 l EPR: what packaging data to collect… use www.rdr.link/maz012 There is also an EPR Helpdesk available from 08:00 to 16:30 Monday to Friday on 0300 060 0002 or email EPRCustomerService@defra.gov.uk

a director or company secretary a partner l a sole trader l a member of a limited liability partnership Upon completion, you can nominate other people in your company to be users — and give permission for them to carry out tasks on your behalf within the account.

The environmental regulator has to approve your account before you can submit data and initially that could take a week or so.

Once completed, you will be an approved person — and it will be your legal duty to ensure that the data your company submits is as accurate as reasonably possible.

Summary Extended Producer Responsibility is a major policy overhaul by all four governments requiring primary legislation. Ready reckoners or coefficient calculators are unlikely to be allowed in future, due to the nations’ reporting obligation. This includes the BMF Packaging Reporting Waste Obligation Ratios some of you currently use that are still recognised by the Environment Agency as a way to determine existing obligations.

We are very grateful to BMF Service Member Wastepack Group for advice in assessing the impact of these proposals.

We cannot stress enough the intricacies you should be aware of, and act on, straightaway. Many of you already participate in compliance schemes like Wastepack, Valpack or Biffpack. If you are not in a scheme, please take professional advice straightaway.

Further assistance DEFRA has released a number of YouTube video ‘how to’ guides, for example Choosing a Compliance Scheme, and on Producer Enrolment. It has also provided a CSV spreadsheet to help you create a packaging data file (access the DEFRA website via www.rdr.link/maz010). You can use this online tool to check how your file should be structured before creating

n To enrol on the Report Packaging Data Service, enter the shortcode www.rdr.link/maz013 n Further details from the Wastepack group are available via www.rdr.link/maz014 n For more information from the Builders Merchants Federation, visit www.bmf.org.uk

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EQUITY, DIVERSITY & INCLUSION Following the launch of the Construction Inclusion Coalition in September, founder member Baxi recently hosted a roundtable discussion at The Royal Institute of British Architects (RIBA) which focused on addressing gender imbalance and other equality, diversity and inclusion (EDI) considerations in the construction industry.

Delivering change T

he roundtable was hosted by Karen Boswell OBE, then MD of Baxi Heating UK & Ireland, who was joined by 10 experienced leaders from around the sector, including from Wolseley and the Builders Merchants Federation along with Baxi’s own HR Director, Carolyn Reed.

With the construction industry facing a significant skills challenge in the years ahead if it can’t attract new talent from the whole spectrum of the workforce, the aim of the discussion was to answer the question: “how can the sector and supply chain improve its attractiveness to women, and what can be done to improve retention rates and reduce women leavers?”

The discussion centred on recent CIC research which found that only 15% of construction sector workers are women, and just 6% are from ethnic minority

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backgrounds. Yet a CIC poll of over 2,000 UK adults in July 2023 found that 46% of people said they would be more likely to look for roles in construction if the sector demonstrated a strong commitment to diversity and inclusion.

The group identified several barriers preventing women from entering the industry and considered ways to overcome them, including greater collaboration, gender neutral communication, increased relevance, better job design and a stronger expression of the social value created by the sector in order to attract people with a desire to participate with a sense of purpose.

The discussion landed on three areas where companies across the sector could quickly start to make changes to improve their attractiveness to women: l Allyship: Identify leaders to partner with women workers in traditionally male dominant areas of the business, to better understand their experience of the workplace. Then embed this awareness into leadership decision making and board level discussions. l Communication: Change visual, written and spoken communication, so that it better relates to women and their

expectations. Use software / AI tools such as Microsoft office software or similar to identify problematic language and phrases, and replace with gender neutral language.

Collaboration: Use existing and new shared platforms to amplify the value of a diverse sector and to embed new attitudes and behaviours that more align with a gender-neutral workplace and equal opportunity.

Speaking after the event, Karen said: “It’s essential that we keep up momentum following the CIC’s launch during the recent UK Construction Week to make sure EDI stays firmly on the agenda across the construction sector. I didn’t want another talking shop and I’m really pleased that we have arrived at some tangible, practical and relatively easy steps that I’m confident will help make a difference.

“We must ensure that everyone feels comfortable in their role regardless of gender and background — there is a growing body of evidence that clearly points to the improved commercial and reputational performance of companies who embrace diversity and use it to innovate, engage and collaborate to delight customers.” n Enter the shortcode www.rdr.link/maz015 to download the full post-discussion report. n For more information on the Construction Inclusion Coalition, use www.rdr.link/maz016

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TRANSPORT, HANDLING & STORAGE

How safe is your site?

The importance of ensuring your racking and storage equipment remains in peak condition cannot be overstated. With a track record of more than 55 years of manufacturing expertise, Stakapal emphasises the value of having the correct maintenance programmes in place.

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hatever building materials, timber or plumbing products you are storing in your warehouse or yard, they all need to be located and accessed as quickly as possible. Your range will undoubtedly consist of a variety of shapes and sizes — from heavy and bulky products, long awkward lengths or items that are banded together to keep packs intact.

Whilst the type of racking systems installed on site will be influenced by your stockholding requirements, it can unfortunately be an uphill battle to ensure they are maintained in full working order. Your racks are constantly being exposed to the risk of damage from mechanical handling equipment and regrettably some incidents can be overlooked, go unnoticed or remain unreported.

Merchants should be aware that storage equipment is classed as work equipment

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requiring regular monitoring under PUWER (Provisions and Use of Work Equipment Regulations 1998). Accordingly, whether you’re a small independent merchant or belong to a larger group of sites, it is therefore crucial that you: l Employ a full time PRRS (Person Responsible for Racking Safety) with responsibility for the upkeep of your inhouse maintenance programme. l This person should have received the appropriate training, such as one of the regular Pallet Racking and Cantilever Racking awareness courses run by SEMA (Storage Equipment Manufacturers Association). l Having received the appropriate training, your PRRS should then undertake visual inspections to assess any damage as well as implement the appropriate action

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required on a daily/weekly basis.

All forklift operators / site personnel must also report any damage that occurs to your nominated PRRS immediately.

It may also prove beneficial to incorporate a risk assessment and method statement for racking and storage into your company’s procedure manual.

Finally, all of your racking systems should receive an expert inspection by a trained inspector on an annual basis.

In the event of a serious incident occurring, the HSE will scrutinise any measures that were in place at the time and consider whether it could have been prevented.

Furthermore, the HSE’s current document HSG76 Warehousing and Storage — a guide to Health & Safety recommends that expert inspections are undertaken as follows:

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Storage equipment can be easily damaged by materials handling equipment.

Regular inspections can ensure that serious problems are avoided.

“Investing in the upkeep of your racking systems will play a crucial part in enabling you to maintain service levels to your customer base.” l

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646 A technically competent person should carry out inspections at intervals of not more than 12 months. A written report should be submitted to your PRRS (Person Responsible for Racking Safety) with observations and proposals for any required action.

647 A technically competent person might be a trained individual within the organisation, a specialist from your racking supplier or an independent qualified Rack Inspector.

The Storage Equipment Manufacturers Association (SEMA) operates a national network of Approved Racking Inspectors (SARIs) throughout the UK who provide a clear benchmark for the standards of the industry. The HSE recognises a SARI as being a technically competent individual capable of performing an annual racking inspection.

All SARIs operate under a traffic light reporting system — ie: Green needs to be monitored, Amber needs remedial work

within four weeks (otherwise this will turn Red), with Red requiring immediate offloading/action. A SARI will also supply a very detailed report indicating any action that must be undertaken along with relevant timescales.

Some of the common issues that inspectors find on site in addition to damage include: l Serious overhang of products or unevenly distributed loads. l Loosely stacked un-banded bricks or slabs that could potentially fall from height. l Pallet Racking being used to store long products instead of Cantilever Racking. l Painted Racking being used in yard environments instead of galvanised and therefore suffering serious fatigue/rust. l Incorrect load signage or missing load signage.

Investing in the upkeep of your racking systems will play a crucial part in enabling

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you to maintain service levels to your customer base. Any repair work to your racks undertaken on your site should always be actioned by appropriately trained installers. Unfortunately, some companies have been caught out in the past when the original company warranty of their racks has been invalidated when they’ve had repairs done by incompetent installers using third party spares.

Stakapal is reputedly the only manufacturer that employs its own in-house SEIRS registered (Storage Equipment Installers Registration Scheme) teams of installers. This guarantees its systems are installed by professionals with appropriate training who adhere to the SEMA Guidelines and Codes of Practice.

As full manufacturing members of SEMA, Stakapal also has a team of SARIs who offer their customers the opportunity to book an annual Racking Inspection following the installation of their systems.

This guarantees the ongoing continuity of service levels as well as giving customers the ‘peace of mind’ that their systems remain in good condition for years to come. n For more information or advice, use the shortcode www.rdr.link/maz017

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TRANSPORT, HANDLING & STORAGE

Efficiency drive Efficient deliveries are a central part of any merchant’s customer service offering, whilst making the best use of your transport fleet will also add to the bottom line. PBM reports on the experiences of Browns Builders Merchants and Carvers Building Supplies which have each recently partnered with Podfather to streamline their distribution operations.

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ased in Wolverhampton and tracing its history back to 1896, Carvers runs a fleet of over 30 vehicles and delivers across the West Midlands. As part an ongoing drive to update its internal systems and boost efficiency across the business, the next step was to look for a solution to help improve its distribution processes and remove paper from the planning system.

Craig Whitlock, the merchant’s IT Manager, said: “Over the past few years, we have been working to modernise our internal systems and we are now at a point where we can really add value to our investment. One thing I have been particularly passionate about is making us more efficient across many parts of the business.

“Podfather stood out as a company that can really help us add this mantra to our transport operations. And with improved integration to our Microsoft ERP, we felt

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now was the right time to bring in their expertise and I’m excited to see the value we expect they can bring to Carvers.”

With the rollout taking place this month, the Podfather cloud-based back-office system and “easy-to-use” driver app are designed to enable the Carvers team to optimise routes, capture vehicle defect checks, issue customer ETA notifications, track drivers and record electronic proof of delivery without the need for paper tickets.

By swapping from a manual process, the merchant will be able to “eradicate paper, reduce planning admin, provide operational visibility across the business, and improve customer service.”

Furthermore, the electronic POD data “integrates seamlessly” with Microsoft Dynamics 365 Business Central used by Carvers. This eliminates flitting between systems or having to manually input data to give drivers and back-office staff an instant

and single view of jobs, routes, delivery progress and PODs. Over in the East Midlands, Browns Builders Merchants is a family-run business headquartered in Derby that has been in existence for more than 100 years. Its Nottingham Road depot is located on the site of the old Browns Foundry and in its current form, Browns has been supplying building materials to the trade and public since 1990.

Delivering across the region, Browns’ mixed fleet of trucks and vans makes around 50 drops a day ranging from single load bulk deliveries to multi-drop runs.

The business had been “totally reliant on manual processes and paper documents” with an experienced transport co-ordinator planning each day’s deliveries and drivers issued with the relevant paperwork. As drivers returned to the depot, they were then issued the details and documents for the next run.

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Recognising that this scenario had scope for improvement, Browns’ Edward Parlato explained: “When COVID hit it impacted our business in a number of ways. The number and nature of our deliveries changed, with more orders from members of the public, and the type of service that they wanted changed with a more ‘Amazon’ experience expected as the norm.

“We also realised that the transport operation was heavily reliant on our transport co-ordinator; so, if they were absent things has the potential to fall apart. I had been on the receiving end of the Podfather solution, as suppliers such as Rexel, Tarmac and Breedon use it, and knew that it could be a great fit for the business.”

The firm has now implemented the provider’s logistics planning, route optimisation and electronic proof of delivery software. With end-to-end automation of its delivery operation, Browns expects increases in efficiency and improved communication, building on its longstanding commitment to customer service.

Part of a larger IT project, which sees the merchant replacing its ERP system early this year, the software is already helping the company make better informed decisions based on the real-time information captured by the system.

Routes are produced and optimised, based on locations, item volumes and weights, whilst customer requirements and automated ETA notifications are issued. At the start of each shift drivers are guided through extensive vehicle checks, identifying and recoding potential defects or issues that may impact on the safety and operation of the vehicle.

All paperwork is sent directly to the drivers’ mobile phone or tablet, and management has total visibility of the delivery operation as it unfolds with any issues instantly flagged for investigation or intervention. ePOD notifications, including mandatory photos, are captured by drivers as they make each delivery and this information is used to update the sales and finance teams.

Ed added: “We are already seeing the positive impact of Podfather on the business. Our fleet utilisation is much higher, with less downtime and fewer trips back to depot, and our customer interactions are more informed.

“We have fewer calls from customers with queries and those we do have can be answered at first point of contact. Ideally, we’d like to get to the point where every call we take is a sales call and complaints are a thing of the past.” n For more information on Podfather’s fleet logistics software solutions, enter the shortcode www.rdr.link/maz018

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TRANSPORT, HANDLING & STORAGE Filstorage’s warehouse team, L-R: Cameron Clarkson, Daniel Delvers, Warehouse Manager Keith Slater, Wojciech Kuczynski, Chris Jotham and Sean Lill.

An office move combined with significant investment in its own warehousing facilities has helped Filstorage, the Yorkshire racking supplier, mark its 30th anniversary in business.

New horizons B

ased near Howden, Filstorage was founded by current Managing Director Paul Taylor in 1993 and has grown into one of the UK’s leading warehouse design, fitout and racking specialists.

Coinciding with its milestone 30th anniversary, the business has recently moved offices from a former residential house in Eastrington to The Old Stables, a tastefully renovated office building in the same village.

The company, a BMF Service Member and a Supplier through NMBS, has also invested £1.5m in a brand-new warehouse development at Spaldington, designed to streamline its distribution processes.

Paul Taylor said the two moves would bring major efficiencies to every aspect of the business, making it a fitting way to celebrate Filstorage’s 30th anniversary. He said: “Filstorage started life selling plastic-coated, wire-framed baskets to builders’ merchants. That was our core market. But as we became more established, merchants started asking us for other storage solutions such as shop shelving, and then eventually racking, so we moved organically into these areas.

“We now offer a complete design and fitout service for warehouses, shops, showrooms and yards, as well as all types of racking and storage equipment including mezzanine floors. Unsurprisingly, as the stock we held got larger, we ran out of

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warehouse space — so we needed to increase our own storage facilities.”

Paul continued: “Alongside this, staffing numbers increased as the business expanded, to the point we outgrew our offices and needed relocate into a larger, more modern space.”

He added that finding office space that was convenient for everyone in the business had been a challenge until The Old Stables — a former agricultural building converted to high standard, modern offices — came

“We now offer a complete design and fitout service for warehouses, shops, showrooms and yards, as well as all types of racking and storage equipment including mezzanine floors. available. Indeed, the new office is actually on the same street of the firm’s former home and benefits from on-site parking as well as an open-plan design and breakout rooms for collaborative working.

Finding quality warehousing in the area was an even bigger challenge, Paul explained, which led him to decide to build a bespoke solution. The new facilities replace Filstorage’s former warehousing — a series of old, ramshackle stone barns in Spaldington — with a brand new, 1,800sqft facility on the same site.

Paul said: “The new facilities are world class compared to our former warehouse. It has been built with sustainability in mind, with all the concrete from the foundations of the old buildings being crushed up and reused in the foundations of the new build.

We also added a lot of skylights to let natural light in, meaning we will only need to use artificial lighting on winter mornings and afternoons.

“It has also improved health & safety for our warehouse staff. HGV access is much better and manoeuvrability inside the warehouse is much improved, which takes a lot of the risk out of manual handling. The new warehouse is a fantastic facility that makes our distribution processes far more efficient, while ensuring our staff are as safe as we can make them.” n For more information on Filstorage’s range of solutions for merchants, enter the shortcode www.rdr.link/maz019

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TRANSPORT HANDLING & STORAGE

TRAVIS PERKINS PLC DRIVER BEHAVIOUR RESEARCH Employing approximately 3,000 drivers, Travis Perkins plc operates one of the largest vehicle fleets in the UK. In a bid to improve driver safety, the business commissioned research from Dr Lisa Dorn, Associate Professor of Driver Behaviour at Cranfield University and Founder of PsyDrive; a company that specialises in accredited training for road safety professionals, research, assessment and interventions for improved road safety.

The study involved a comprehensive review of existing research and looked at the findings from other industries — such as aviation, blue light (emergency services), marine, military and the rail industry — to adapt them for use with the national merchant’s fleet, and potentially also with a wider driver community, to improve safety.

With the research identifying three major areas to focus on — Skill decay, Stress and performance, and Attention lapses and distractions — Richard Byrne, Travis Perkins plc’s Safety Director, explained: “We will use these findings to guide our driver strategy, informing areas such as policies, intervention, training, recruitment and wellbeing.

“Nothing is more important to us than safety. And so, as members of several key transport forums and the leading partner to the construction industry, we will also consider how we can share these learnings more widely to breed best practice and encourage a cultural shift where drivers feel able to come forward to discuss any life challenges they may be going through, and promote more regular training beyond compliance requirements.”

n For more information on the

Travis Perkins study, enter the shortcode www.rdr.link/maz020

HIAB HIPERFORM The new umbrella brand for a suite of smart solutions, HiPerform is intended to maximise the “lifecycle value” of Hiab equipment by “optimising the performance and productivity of operators, equipment and fleets.”

Each product in the suite is designed to addresses a different challenge, with the options summarised as follows: l ProCare service contracts provide proactive maintenance and expert assistance to maximise uptime, equipment performance, reliability and lifespan. The manufacturer says that its comprehensive service contract solution will soon be expanded further with a remote monitoring and diagnostic service. l HiConnect is a telematics solution that provides near real-time data about the health and performance of Hiab equipment. This can be used to identify potential issues and make data-driven decisions about fleet safety and utilisation. l HiSkill is a Virtual Reality training simulator to train both new and experienced crane operators “in a safe, scalable and cost-effective manner.” n For more information on the tailored services available through the

HiPerform offer, enter the shortcode www.rdr.link/maz021

BOBCAT FORKLIFTS AND WAREHOUSE EQUIPMENT With products from sister company Doosan Industrial Vehicle (DIV) now part of the Bobcat family, a host of new materials handling machines will now be produced in the well-known Bobcat colours. The range includes diesel forklift trucks with lifting capacities from 2 to 16 tons; a series of LPG forklift trucks with lifting capacities from 2 to 7 tons and electric forklifts with lifting capacities from 1.2 to 10 tons.

The latter segment also includes a line of electric forklifts with three wheels for light work from 1.2 to 2 tons. In addition, the warehouse solutions include pallet trucks, stackers and reach trucks. n Further details on the new Bobcat portfolio can be found via www.rdr.link/maz022

OHRA STORAGE SOLUTIONS With products produced at the company’s own factory in Kerpen in Germany, OHRA has been a leading player in heavy-load storage technology for over 40 years and is represented by its own sales offices in 14 European countries, and by trading partners in 14 other nations.

One of its latest projects was at the Bucharest facilities of Arabesque, one of Romania’s largest building materials distributors, which has significantly expanded its storage capacity with the installation of new cantilever racks reaching a total length of over 250 metres at a height of up to 5,280mm. Taking up “far less space than the previous floor storage system,” Arabesque says it now has sufficient capacity to expand and enlarge its product range to meet the requirements of its customers into the future. n For more information on OHRA’s range of products and services, use

the shortcode www.rdr.link/maz023

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KITCHENS & BATHROOMS

What’s cooking in kitchens

In lighting, connectivity is increasingly important.

Martin Canning, Head of Category Häfele UK, explores a number of the emerging trends in the kitchen market and outlines what merchants can expect to see in 2024.

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hile the fitted kitchen and kitchen product market hit an all-time high in 2022 both in terms of the number of installations and the total market value (according to the JKMR 2023 Overview Report), merchants will already be aware that 2023 was a different story as the cost of living crisis tightened the consumer purse.

And against a backdrop of economic fluctuations, market and customer insight is more important and relevant than ever, helping merchants to make strategic business decisions and support planning. To this end, in the latter part of 2023, we conducted a study of 2,000 UK homeowners to formulate our second Functional Spaces: Homes for Living report.

Going beyond mere aesthetics, it takes

the pulse of homeowners when it comes to kitchens and explores their pain points and aspirations. With the research taking place in June 2023, the report also helps to gauge the impact of economic factors on consumer choices and provides a comparative analysis between homeowner priorities today versus 2022 when the cost of living crisis was less prominent in consumer consciousness.

Shifting priorities The findings unearth a paradigm shift in consumer priorities. In 2022, functionality reigned supreme as the top priority for homeowners upgrading their kitchens.

However, a discernible change has occurred, with quality and cost emerging as the driving forces in 2023.

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Notably, 19% of homeowners now place a premium on quality craftsmanship and durability, seeking kitchen solutions that endure the test of time, both aesthetically and functionally. The second-highest priority, at 18%, is budget and overall cost, emphasising a growing preference for value-driven options without compromising on quality.

Functionality and usability, while slightly down in priority, still hold a solid position in the top three at 14%.

A more sustainable approach As builders’ merchants navigate this evolving landscape, sustainability also emerges as a crucial consideration. In our research, 42% of homeowners express the importance of choosing a sustainable and environmentally

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KITCHENS & BATHROOMS

“Mixed materials — such as wood and metals — along with soft-touch options are rising in popularity whilst in terms of colour, black, bronze and brass are here to stay.”

friendly kitchen, although this figure is slightly down from 47% in 2022.

Recognising the strong emphasis on sustainability for many consumers — and especially combined with a greater focus on cost — it’s likely that in 2024, we’ll see a rise in ‘part-grading’. Furthermore, over a fifth of respondents (21%) said that the next time

they plan a kitchen project, they would keep the existing cabinets and drawers and just replace the frontals.

And of those who have recently upgraded their kitchen, most said the best solution to balance their budget and requirements was to replace just the frontals/doors rather than the whole kitchen (18%).

When it comes to keeping on top of colour and style trends, over a third (35%) said they achieve this through the use of accessories. Here, merchants can expect to see the continued rise of more natural and tactile materials and finishes. Mixed materials — such as wood and metals — along with softtouch options are rising in popularity whilst in terms of colour, black, bronze and brass are here to stay.

With the trend for part-grading in mind, it will pay for merchants to have a strong range of retrofit and replacement kitchen solutions. Indeed, replacement parts, quality crafted frontals, new accessories such as

‘Part-grading’ of accessories such as integrated bins is now a rising expectation.

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integrated bins, lighting and the latest innovative internal storage are all key features that can transform a kitchen but more sustainably and cost-effectively.

The importance of innovation A further trend to expect in 2024 is connectivity, and in particular with lighting, as the Internet of Things (IoT) becomes more prevalent in homes and workspaces. As one of the largest manufacturers of furniture lighting, we’re supporting that trend with new LED lighting technology including an app upgrade that allows users to control all components of our LED lighting system with lighting groups and scenes for different times of day and moods.

Understanding that lighting, while a growing area, can be overwhelming to plan and design, we offer a free-of-charge Lighting Design Service that provides a bespoke lighting plan and product list in just three simple steps. Simply complete an online form with basic information and upload a floor plan, and within a short turnaround, our team of lighting consultants will return a tailored specification for merchants to share with their customer.

As builders’ merchants set sail into the uncharted waters of the kitchen market in 2024, it’s clear that innovative thinking — whether technology or smart retrofit upgrade options — must be the guiding force. With a heritage in trade sales and distribution, Häfele understands first-hand the challenges facing merchants and is on hand to support this evolution with products, services and support whatever the year brings. n For more on Häfele’s Functional Spaces: Homes for Living report along with information on its range of products and support services for merchants, enter the shortcode www.rdr.link/maz024

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Knauf AQUAPANEL® Cement Board Indoor is the ideal tile backer panel for these areas. The specialist board is manufactured from inorganic materials, which gives it its excellent water and chemical resistant properties.

Made from aggregated Portland cement with coated glass fibre mesh embedded in the back and front surfaces, AQUAPANEL® remains unaffected when immersed in water and is resistant to mould growth, providing exceptional durability in wet indoor environments. e edges are square cut and finished smoothly.

Quick & Easy Installation e perception is that cement boards can be difficult to cut and take longer to install.

However, the opposite is true.

AQUAPANEL® Indoor weighs only 11kg/m2 so it’s lighter to move around. It’s also easy to cut using the score and snap method — a straight edge and sharp knife is all that is needed — and no pre-drilling is required.

All of this makes AQUAPANEL® boards quicker to install.

Knauf AQUAPANEL® Maxi Screws have been specifically developed for fixing AQUAPANEL® Indoor onto timber and metal framework of differing thicknesses. e screws have a special corrosion-proof coating which provides a guaranteed 720 hours corrosion resistance in a salt spray test.

Complete System The AQUAPANEL® Indoor partition system includes AQUAPANEL® Indoor boards and Knauf metal, jointing and

accessories for a complete interior partition system that is backed by the Knauf full system performance warranty for total peace of mind. The partition system can support large format tiles up to 120kg/m2 using specific build-ups and multiple other finishes, providing the perfect and robust solution for walls exposed to moisture.

Furthermore, AQUAPANEL® Indoor boards are 12.5mm thick to align to UK plasterboards, MgO free for compliance with building insurance requirements and non-combustible (A1 Fire rated) for the best in fire resistance performance.

Finishing Touch If tiles aren’t being used, AQUAPANEL® Indoor boards can be finished with either Knauf Interior Skim, a ready-mixed skim that is quick to apply and gives an exceptional quality of finish, or Knauf AQUAPANEL® Joint Filler and Skim Coating-White, which is a powdered cement-based filling material, and embedded mesh.

With so many benefits and the reassurance of a manufacturer system performance warranty from a trusted brand, it makes sense for Knauf AQUAPANEL® Indoor to be the board of choice for bathroom and kitchen refurbishments.

www.professionalbuildersmerchant.co.uk

Encon: The Distributor of Choice

n The Encon Group is the UK’s leading independent distributor of building solutions, supplying merchants with a wide choice of building materials via our national branch network and specialist distribution divisions. These include roof, wall and floor insulation, standard and specialist boards, drywall systems and accessories, passive fire protection, construction products and much more.

For more information, enter the shortcode www.rdr.link/maz025

n To learn about Knauf AQUAPANEL® Indoor, discuss your requirements or to access Knauf’s technical training and support, including data sheets and test certification, contact your local Encon branch via www.rdr.link/maz106 or visit www.encon.co.uk

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KITCHENS & BATHROOMS

Box clever

Innovative product development means installers now demand kit that make projects effortless, quicker and safer — giving merchants a new challenge to provide top products that meet the brief. PBM speaks with James Hargreaves’ Joe Booth to find out more about a Branch Manager’s first impressions of hansgrohe’s latest technology to speed-up shower installations.

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years. I also know the products well from my o support merchants in their Here, Joe Booth, Branch Manager at James Hargreaves Plumbing Supplies experience at another merchant, which I mission to deliver only the best for carried through to my current role. As a result, in Keighley, discusses working with installers, it is essential that the team here has a great understanding of the hansgrohe and his thoughts on the manufacturers continue to develop products and their reliability. high-quality, technologically enabled updated iBox universal 2…

We receive great support from hansgrohe products. However, whilst stocking new too, with in-person training in branch. The products can bring a competitive edge, there Can you tell us about your role at technical sales team are fantastic, and they is also risk if a product hasn’t been tried and James Hargreaves? have even supported our commercial tested by those who will be using them day I’ve been working at this branch for customers with building contracts, ensuring in, day out. five years. We supply plumbers, tradetheir products meet the environmental The original iBox universal basic set from related businesses and some DIY. So, we requirements. And the technical line is great hansgrohe was launched back in 2003. have a broad spectrum of customers, from for getting quick answers to questions from Designed to make fitting and maintaining sole traders to commercial developers. our installer customers. concealed showers simple, it has James Hargreaves Plumbing Supplies is subsequently been used in over 11 million expanding, with over 70 branches nationwide. units globally.

We pride ourselves on great customer What are installers typically looking To maximise the appeal of what has relations, and some of our customers are real for when it comes to fitting been to date a “game-changing installation regulars — coming in two to three times a day bathrooms? answer,” the manufacturer says that the in the busy winter months.

Typically, our customers who are launch of the iBox universal 2 base set fitting bathrooms are looking for draws on feedback from experienced trade products that allow them to ‘fit and forget’.

How long have you been working professionals “to prioritise tangible fitting Their appointment books are nearly always with the hansgrohe brand? enhancements that support on-the-job full, so they really don’t want to be coming James Hargreaves has been stocking speed, flexibility and safety objectives” back with issues. hansgrohe products for more than 20 when fitting concealed shower The hansgrohe Water Wagon mobile showroom is installs. available to visit merchants, delivering training and information to customers and branch staff alike.

From the built-in flexibility that is designed to address “awkward fitting scenarios” to new recyclable construction materials and — from the removal of the need to trim components to the inclusion of both pre-mounted seals and pre-installed function blocks — the iBox Joe Booth, Branch universal 2 offering is intended to Manager at James Hargreaves Plumbing “chime with any installer’s desired Supplies in Keighley wish list.”

Q A

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Q A

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ROOFING REWARDS

Products that are easy to install are key, not only for the timesaving aspect but also because a product that is difficult to fit can end up looking messy. In bathroom installations particularly, everything has got to look clean, straight, and free from any glue on show, wonky tiles or fittings that aren’t flush to the wall.

Q A

Are you familiar with the original iBox universal? What do customers like most about it?

Yes, absolutely. It’s a fantastic product that honestly sells itself. It provides ease of installation, of course. More than that is the multi-faceted base point, which allows it to be completely adaptable and flexible to a variety of installations.

This basically means that one thing does everything.

I’ve had people who had never used it coming back with really positive feedback, and for some of them it has ended up as the only thing they will use for shower installations.

Q A

And what are your first impressions of the new iBox universal 2?

The upgrade seems to have been made even more installerfriendly, with a real focus on even greater flexibility and adaptability. All the newly added features have a clear purpose and reason for being there, which I love — it shows the design has been really considered.

It has made concealed installations much more straightforward, with an integrated spirit level on the fixing plate to make the first alignment super simple. The function block is also pre-assembled to form a unit with the adapter, meaning you don’t need to shorten the screws or measure and cut the adapter.

The sliding collar is great, too; you can move it forward and backward to suit the depth of the wall without the need to trim it once in place. The original iBox required cutting once in place, but with this, you simply adjust the front section to where you need it, add a backer board, and push it back in to adjust without disrupting the tiling.

The waterproof membrane is also attached to the sliding collar now, where previously it was supplied in the box separately, and sometimes installers would forget about it, or it would get thrown away on a busy site. n For more information on the new iBox universal 2, visit hansgrohe’s dedicated website via the shortcode www.rdr.link/maz027

Fascia facts In the latest column, Marley offers guidance for early-stage roofing checks.

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ixed directly to the lower end of the roof trusses, fascia boards support the lower edge of the bottom row of roof tiles. Therefore, making sure it is set to the correct height is a critical early-stage check for any successful roofing project. It ensures that the job complies with the BS 5534 Code of Practice and helps mitigate problems later.

BS 5534 states that slates and roof tiles at the eaves should be supported in substantially the same plane as the main roof. This means setting the fascia board to the correct height so the tiles neither noticeably drop nor kick up.

If not sufficiently supported, tiles and slates can drop, with the result of unsightly gaps below the second course of tiles. In addition, if the gap is large enough, it could mean the roof space is exposed to driving rain.

However, if the fascia board is set too high, the bottom row of tiles will kick up and the risk that they could be sitting below the recommended pitch. Too much kick at the eaves can also cause flat spots or even negative fall on the underlay/support trays which could lead to ponding and eventually water ingress.

To support roofing contractors with this important stage of the roof covering construction, Marley has created guidance tables on the minimum fascia board heights, both with and without over-fascia ventilation strips.

For merchants advising customers on fixing fascia boards, these tables are available online and it is recommended the information should be digested before installation as adjusting the fascia board can be very disruptive and time consuming later — especially if the guttering has also been set in place. n For more information, visit www.marley.co.uk/roofsystem

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KITCHENS & BATHROOMS

AQUALISA LUMI+ ELECTRIC SHOWER

PJH BATHROOMS2GO COLLECTION Described as being an affordable and complete range of popular bathroom products ‘ready to go’ as soon as required by customers, PJH’s BATHROOMS2GO portfolio includes hundreds of the latest on-trend product styles throughout bathroom suites, furniture, baths, enclosures, showers, brassware, heating and mirror categories.

Underpinning the collection, customers can expect a Next Day Delivery service — to either their store or the end-consumer’s home address — thanks to “excellent stock-holding levels” across PJH’s 355,000 sq. ft. distribution network and its fleet of over 130 vehicles. n For more information and to view

the supporting brochure, enter the shortcode www.rdr.link/maz028

Said to combine sophistication and performance, Aqualisa’s new Lumi+ series of premium electric showers feature a mirrored fascia that reflects light to enhance and brighten any bathroom environment, and two easy-turn brushedchrome dials to control power and temperature.

A-rated for energy efficiency and available in three power options (8.5kW, 9.5kW or 10.5kW), an illuminated strip on the front panel displays the status of the shower whilst phased shut-down technology minimises limescale build-up. Designed for flexibility and convenience, the shower is equipped with eight water and electric entry points, allowing straightforward installation in a new bathroom, or when replacing other brands of electric shower. n Enter the shortcode www.rdr.link/maz029 for more information.

ROMAN FLUTED GLASS AND GUN METAL OPTIONS A Gun Metal option has become the fifth metal colour finish in Roman’s Haven Select Wetroom Panel range, joining the existing Polished Chrome, Matt Black, Brushed Nickel and Brushed Brass choices. The range is also now available in 8mm thick, on trend, fluted glass which gives the practical benefits of privacy without reducing light.

The full collection offers a number of panel sizes and configurations which can be fitted to the company’s anti-slip shower trays or straight to floor, creating a tailored wetroom to whatever configuration required. n Further details can be found via www.rdr.link/maz030

LAKES SHOWERING SPACES MANAGEMENT BUY OUT

MIRA RELATE MATT BLACK

Lakes has announced the completion of a management buyout led by its current Board of Directors. MD Mike Gahir, Finance Director Bev Brown, Sales Director Darren Bedford and Operations Director Chris Thain have now acquired the entire share capital of the Tewkesbury-based business and become joint owners.

Lakes was launched in 1986 by the late Robin Craddock and his father. Robin’s work and legacy were influential in building the success of the brand and its independent, family run ethos, as well as its strong reputation for first class customer service and quality products. In recent years, the Board of Directors have helped to continue developing the business, with the team now committed to upholding the values that have underpinned Lakes’ offering.

The stylish new matt black finish is said to be only one of the innovations at play on Mira’s latest model. With a front of tile installation that also benefits from the manufacturer’s fast-fix kit, installation is said to be easy.

As with all Mira mixers, the new launch features the firm’s innovative Magniflo technology which means it can perform on any system, even at pressures as low as 0.1 bar. Furthermore, installers can take advantage of the Mira InstallerPRO rewards scheme when installing the new range.

n For more on Lakes’ product portfolio, use www.rdr.link/maz031

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n Go to www.rdr.link/maz032

for full details.

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CLEARWATER PRODUCTS TRI-SPA FILTER RANGE With an original threelever control design “taking tap design back to its traditional roots,” the Tri-Spa filter range from Clearwater Products are said to be delightfully simple to operate, stylish and an important practical addition to the kitchen.

Available in a choice of three designs — Stella, Eclipse and Krypton (pictured) — and a range of finishes that includes a PVD coating which helps withstand surface damage and Nano technology to provide a more hygienic surface, the portfolio has been developed to enable stockists to offer “all the advantages of filter taps while embracing any décor.” n To discover more, enter

KINEDO EKINOX+ WALK-IN ENCLOSURES Hot on the heels of the launch of Alpha Solo panel, Kinedo says it has added another stunning range of walk-in shower enclosures to its portfolio in the shape of the stylish Ekinox+ range.

The stand-out feature is described as the choice of striking, coloured profiles such as the brushed cobalt blue aluminium profile, the vibrant copper or brushed stainless steel option.

The versatile range is said to offer a solution for any project, from huge open spaces to small clever space-saving designs, whatever the budget. n All options and configurations can be seen on the

Kinedo website, alongside a downloadable brochure. Take a look via www.rdr.link/maz034

www.rdr.link/maz033

CRL STONE MERCURIO Inspired by the trend for industrial style kitchen design, Mercurio is the latest addition to the CRL Quartz collection from CRL Stone. Available in thicknesses of 20mm and 30mm, the quartz surface comes in a slab size of 3300 x 1650 mm, making it a suitable choice for large areas including kitchen islands.

Scratch, heat and stain resistant, CRL Quartz is an engineered surface created to meet the demands of modern living. n For more information, use the shortcode www.rdr.link/maz035

RAK CERAMICS RAK-ISCHIA Available in Chrome, Nickel, Black or Gold finishes, the RAK-Ischia brassware collection features minimalist styling and will ensure a cohesive look throughout the bathroom, from the basin to the bath.

For example, the basin mixer can be chosen in tall, medium and standard sizes, making it simple to combine it with any style of washbasin, while a wall-mounted version is also available. The look can even be completed with a bath shower mixer, and thermostatic concealed and exposed shower valves. n Use www.rdr.link/maz036 to find out more.

www.professionalbuildersmerchant.co.uk

GROHE CONCEALED SHOWER SETS From head and hand showers to one-hand mixers or thermostats all the way through to wall holders and a universal rough-in box for concealed installation, GROHE has expanded its range of concealed shower sets to provide an all-in-one solution that contains everything installers will need by combining all the necessary components in one hassle-free package.

Furthermore, the manufacturer’s Rapido SmartBox is at the core of each set, helping to ensure flexibility and a smooth installation. With its three outlets, this universal rough-in box can run up to three shower or bath filler functions and is compatible with over 200 different GROHE single-lever mixers, two-handle thermostats or the firm’s SmartControl system. n Enter www.rdr.link/maz037 for full details.

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INFORMATION TECHNOLOGY Adobe Stock #221629504

Any problems with deliveries can cause serious delays, especially on larger projects. Andrew Tavener, Head of Marketing for Fleet Solutions at Descartes Systems, explains how route planning and optimisation software can help merchants ensure schedules can be kept on track to minimise on-site delays for their customers.

On time, in full K

eeping building projects on track is a challenge for construction companies, with findings from Cornerstone Projects revealing that an estimated 90% of large-scale construction projects are being delivered late, and almost two thirds of these by at least two months.

Additionally, data from nPlan shows that as many as one in four construction projects are delivered more than 250 days late, with 10% delayed by up to a year.

Such challenges are all too familiar across the sector and these delays can have knock-on implications, affecting overall costs and project profitability too. Delivery delays can be a significant contributing factor, resulting in costly overruns and missed deadlines.

Accordingly, builders’ merchants have a key role in ensuring a project can be kept on schedule. With merchants often needing to coordinate many logistical factors with multiple stakeholders in large-scale construction projects — including contractors, subcontractors and suppliers — it can be a demanding and time-consuming job.

Delays and increased costs also arise due to material damage or loss. Furthermore, changes to a project scope or schedule will likely impact the delivery of materials, placing

42 PBM JANUARY 2024

additional pressure on merchants to ensure that materials are available when required.

Access and site storage may be limited too, with deliveries potentially needing to be coordinated around the availability of the required storage space. Achieving all this involves controlling the flow of delivery vehicles and ensuring that materials are unloaded, stored and handled in a safe and timely manner.

Software solutions An answer to this multi-faceted problem for builders’ merchants can be found within delivery scheduling and route optimisation

software. For instance, modern and proven route optimisation software allows merchants to analyse real-time traffic data and calculate the shortest, fastest or most economical routes, helping to reduce delivery times, miles driven, fuel consumption and CO2 emissions.

The software will also plan routes that avoid hazardous areas or roads with low bridges, improving the safety of drivers and reducing the risk of incidents and delays.

Real-time updates and alerts also improve communication between planners, drivers, dispatchers and site managers. For instance, automated notifications will help coordinate deliveries with multiple stakeholders, Adobe Stock #222026975

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notifying a site of the expected time of arrival or any delays due to unforeseen circumstances enroute.

In addition, deliveries can be tracked in real-time through GPS tracking, allowing organisations to monitor their progress live on a map, and to make any necessary operational adjustments in real time.

Construction teams and planners gain oversight of delivery status and an informed ability to locate vehicles without having to telephone the driver to find out where they are. In turn, this allows merchants to offer a better customer service — one that enables them to be proactive in communications with construction sites about delivery times and any potential delays.

Proof of delivery functions, meanwhile, enable goods to be checked onto and off the vehicle, ensuring no goods are missed when either loading or unloading the vehicle.

The benefits Implementing these technologies offers the potential to transform the delivery process and optimise operations, generating multiple benefits for builders’ merchants and their customers alike. Route optimisation and delivery scheduling software will increase project efficiency, leading to improved relationships between stakeholders and better communication with customers.

The enhanced visibility of accurate delivery times will also allow on-site construction teams to be more responsive to unloading materials when they are delivered.

This will help reduce the time a delivery vehicle is at site, releasing it to continue with deliveries or return to base faster — increasing productivity for all parties.

With builders’ merchants facing a multitude of challenges to deliver

construction materials on time and in-full to sites, effective scheduling and route optimisation software will help improve customer service and decrease delays. From automating and calculating the most efficient routes to reducing fuel consumption, merchants can look to these technologies to streamline and improve their own internal processes, proactively managing any issues as the arise to the greater benefit of their customers.

This all leads to a more trusted customer relationship, an overall improved service and, ideally, projects that meet deadlines and cost expectations. n For more information on Descartes delivery route planning and fleet optimisation software, enter the shortcode www.rdr.link/maz038

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INFORMATION TECHNOLOGY BORDER MERCHANT SYSTEMS 2023 REVIEW Border Merchant Systems reports that it ended 2023 with a highly successful series of user meetings to showcase the enhancements made to its software platform during the year. The firm commented: “With over 1,100 system updates and enhancements, new team members, a new support tracking system, a whole new electronic proof of delivery system, plus two new payment integration options, there was a lot to discuss.”

Building on the high of 2023, Border is now preparing to deliver its next system update, plus a brand-new version of its popular trade customer account portal. The portal allows trade customers to view their orders, quotes, get copy documents, run statements, and pay their account online.

This is designed to not only speed up payment times, but also “vastly reduces administrative customer service calls.” n For more information on Border’s dedicated merchant software, enter the shortcode www.rdr.link/maz039 or visit the company’s stand at the NMBS Exhibition in April.

ECI SOFTWARE SOLUTIONS INTEGRATED PLATFORM ECI says that its industry-specific software solutions enable builders’ merchants to “seamlessly integrate” sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. And with end-to-end, cloud-based software like Spruce, merchants can manage all aspects of their business — whether one branch or running multiple depots — from a single, integrated solution.

The supplier says its solutions enable merchants to handle purchasing, track sales, monitor inventory and access insightful reports and dashboards to analyse performance, monitor KPIs and “make better business decisions.”

Furthermore, the platform is tailored to the needs of the merchant upon implementation, for example, for timber or specific product inventory types, multi-location businesses or many other unique requirements.

The company also offers “a full ecosystem” of add-on modules to enhance its Spruce software, including a comprehensive ecommerce platform and a delivery fleet management mobile application. n For more information on the services available from ECI, and to request a demo of its Spruce software for builders’ merchants, enter the shortcode www.rdr.link/maz040

TRAVIS PERKINS DIGITAL TOOLKIT As reported in late August 2023, Travis Perkins has developed a digital toolkit for staff at its 550 UK branches to “help improve the customer experience and manage branch inventory by digitising previously paper based processes.”

Extensively tested and developed by its colleagues over several years, the digital roll-out means that the national merchant’s staff can — at the tap of a button — manage inventory, create customer tickets and add notes for the counter, all on a handheld device. It replaces the old customer ticket system, where customers were given a physical ticket for their orders, and will mean a significant paper saving.

The digital toolkit includes a Yard Sales app to create customer orders and add notes for timber and building materials in the yard; a Location Maintenance app where colleagues can view and edit products and locations; and a Perpetual Inventory Count to track the quantity of stock on hand and give customers increased confidence that product is available.

Tested in partnership with Travis Perkins colleagues, who provided detailed feedback and insights to help its development, the digital toolkit was initially trialled in 15 branches across the country before a phased launch across all depots was completed last year.

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MARKETING SUPPORT

Supermarket sweep Designed to offer merchants and showrooms improved access to a host of products from across the Roxor Group’s portfolio of bathroom brands, nuie has announced the launch of a new ‘marketplace’ app. PBM reports.

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aid to offer access to exclusive products and discounts, as well the first look at product launches and up-to-date stock information, the newly launched marketplace app from nuie is designed to give merchant customers a “simple shopping experience.”

The marketplace is described as being “the perfect one-stop shop” for bathroom retailers and merchants as they can see their trade buying prices, gain the ability to create quotes for their own customers and check stock instantly. The new facility also showcases product datasheets and fitting instructions.

In addition, retailers, merchants and installers can easily access more browsing filters and categories so they can find the ideal product solutions from across the Roxor Group’s brands — including nuie, Hudson Reed and BC Designs — to fit their orders. Significantly, the marketplace is free to view by installers and homeowners, but purchasing can only be done via customers with a trade account.

Thanks to pairing with nuie’s bespoke design tool, merchants and retailers can design bathrooms fit for any sized space and then purchase their chosen products included in their designs through the marketplace. The manufacturer asserts that this combination of

46 PBM JANUARY 2024

nuie’s design tool and marketplace “gives users a seamless and hassle-free design process before placing their orders.”

“A further advantage is that the marketplace comes with early access to new products before they are featured in brochures, as well as exclusive marketplace discounts and bundles.”

A further advantage is that the marketplace comes with early access to new products before they are featured in brochures, as well as exclusive discounts and bundles — all making for ease of shopping. The full capabilities, plus the most up-to-date stock information, is available to view from both desktop and mobile.

Jon Walker, Head of Marketing at Roxor Group, said: “Offering our customers the marketplace app is something we are proud of as a leading bathroom manufacturer. It

accompanies our trade offering perfectly and gives retailers, merchants and installers everything they need when working with their customers.

“At Roxor we pride ourselves on delivering quality and have designed a marketplace which provides a quality service throughout the whole design and ordering process.”

From its head office in Halifax, Yorkshire, The Roxor Group employs over 570 employees and is a leading British manufacturer of quality bathroom products and accessories. Delivering expertise in bringing consumers the latest in bathroom trends, Roxor’s range of brands are said to offer “everything from luxury to affordability” with a portfolio designed to suit every consumer’s needs.

The Group is keen to speak with merchants looking to become a nuie retail partner, with its experienced sales team available to introduce the brand and onhand to answer any questions. n For more information on the nuie marketplace and its wider package of support services for merchants, enter the shortcode www.rdr.link/maz041

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WERNER PRODUCT CATALOGUE The new catalogue from the access equipment manufacturer features all of Werner’s products — including its wide portfolio of ladders in addition to lock-in accessories such as paint cups and utility buckets — and has been updated to include the recently launched Pro Plus Tower, as well as other popular new products including the LEanSaFE X3 and adjustable & Linking PrO Platform.

In addition to the extensive information and guidance shown in the brochure, Werner’s recent campaign ‘Stepping up to Ladder Safety’ offers five individual guides which highlights how professionals can undertake best practice when working at height.

View and download the brochure online via www.rdr.link/maz042

BRITISH GYPSUM ONLINE SUPPORT QBot, the aI-driven website chatbot launched by British Gypsum in 2021, has been enhanced with a Transfer to agent option to provide immediate access to the company’s Technical Support Team at the click of a button.

If a question cannot be answered by the chatbot, or a high level of personalisation is required, users can now connect with a member of its highly trained team instead. The company’s existing telephone support remains in place, however the new Transfer to agent service promises faster and more effective access to the required technical support.

RECTICEL INSULATION PART L GUIDE ‘The road to net-Zero’ is recticel Insulation’s comprehensive guide to the updated Part L Building regulations — the legislation’s biggest shake-up for a decade. Setting out the amended regulations’ details and aims in clear, concise terms, the new 20page guide is free to download via the PIr board manufacturer’s website.

Technical Manager Simon Blackham said: “The amended Part L regulations are crucial to improving the energy efficiency of new homes, hence our release of The road to netZero. as one of the uK’s leading insulation manufacturers, we believe it’s our shared duty to help raise building standards.”

Enter the shortcode www.rdr.link/maz044 to download The Road to Net-Zero via Recticel’s Knowledge Hub.

ONDULINE ISOLINE INSTALLATION GUIDE The lightweight roofing systems and waterproofing specialist has launched an improved installation guide for its ISOLInE® LOW LInE sub-roof system. BrE tested and BBa accredited to as low as 10°, the lightweight bituminous underlay sheeting also benefits from a 30-year guarantee.

In addition to the comprehensive overview of how the system works and the applications it suits, the updated guide provides details on how to create a watertight pipe or vent penetration, how to integrate photovoltaic (PV) fixings and solar panels into the roof structure in addition to advice on fixings and the different types of battens the system is compatible with.

View the guide online at the Onduline website via www.rdr.link/maz043

The road to Net-Zero Part L ( ENG LA N D & W A LES )

Section 6 ( SCOTLA N D)

The Future Homes / Future Buildings Standards 2025 ( ENGLA N D)

THE RADIATOR COMPANY NEW BROCHURE With over 25 years of experience within the heating industry, The radiator Company says its “vast range of designs will appeal to every style, budget and space.” The company’s latest brochure and price list includes all its bestselling products as well as showcasing a number of new and stylish additions to its wide range of radiators, towel rails, valves and accessories. national Sales Manager richard Lister said: “We’re delighted to launch our latest brochure which features several new products that have been designed to perfectly complement interior trends.

Plus, we now offer a wider choice of finishes across the range than ever before, allowing installers to meet the exact aesthetic requirements of the majority of projects.”

View or download the brochure from the firm’s website via www.rdr.link/maz045 For more examples of supplier support for merchants on the PBM website, enter the shortcode www.rdr.link/maz046

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PRODUCTS & SERVICES

KNAUF INSULATION FACTORYCLAD ROLL 35

STELRAD GREEN SERIES STEEL RADIATORS In a new partnership, Tata Steel is supplying UK made, 90% Carbon Lite steel exclusively to Stelrad within the radiator market. The steel comes with a certificate from DNV — Det Norske Veritas — to prove it has 90% lower embodied CO2 emissions through a production process is called Optemis Carbon Lite.

The new Stelrad Green Series comprises 60 horizontal models from the company’s Green Compact range.

Each radiator in the new line-up will bear a ‘Green Series’ radiator badge to distinguish them from the standard ranges and — because no plastic will be used for the outer packaging to further increase the portfolio’s sustainability credentials — the new models will also feature a green packaging label.

The radiators will come with a new identity and strapline, ‘Stelrad Green Series – Made with clean green steel’, and the concept is already being wellreceived by the supplier’s customers.

Specifically developed to insulate the 12,000m2 roof of the new Co-op Live arena in Manchester, one of Europe’s largest and most sustainable live entertainment arenas, Knauf Insulation has launched FactoryClad Roll 35. The product is described as a non-combustible glass mineral wool solution for built-up metal walls and roofs “with the lowest embodied carbon of any equivalent 35 lambda mineral wool product on the UK market” (based on published EPD data).

FactoryClad Roll 35 is non-combustible with Euroclass A1 reaction to fire classification. Its mineral wool composition means it also acts as a sound absorbent lining within built-up metal roofs, so will help control the reverberation of internal sound.

Manufactured with sustainable ECOSE Technology, it comes in five thicknesses between 60 and 220mm and is manufactured at a width of 1,200mm for speed of fitting. It is also said to have a high tear strength which ensures its durability and ease of handling during installation.

CT1 FC1: THE ULTIMATE FILLER AND CAULK Launched at the recent National Painting & Decorating Show, FC1 is billed as “redefining industry standards” by offering an innovative all-in-one solution for filling, sealing, and caulking. Said to provide a versatile and high-performance answer for a variety of applications, the product is engineered with advanced acrylicbased technology to ensure increased flexibility and resistance to cracking — even under challenging conditions.

Offering a super smooth finish, FC1 also eliminates the need for sanding to provide a seamless, professional-grade appearance with minimal effort. In addition, FC1’s quick-drying properties enable painting or papering over in as little as one hour (depending on the depth of product applied).

MAKITA HEATED BASE LAYERS In addition to powering the expanding line-up of cordless tools and accessories, Makita has introduced two new heated base layers to its range of job site apparel. Powered either with Makita’s 18V LXT battery or the 12Vmax CXT battery, professionals can stay warm when working in cold, harsh job site conditions with the new DCX200 and DCX201 heated base layer shirts.

With four dedicated heat zones (front waist, both forearms and back) for optimum heat distribution and three heat settings to adjust to changing weather conditions, these new garments can provide continuous heat for up to 33 hours when used on the low setting with the BL1860B 6Ah LXT battery (sold separately).

Both base layers are made from elasticated fabric to allow unrestricted movement, are machine washable and have a simple switch on/off button that is easily accessible at the front. The key difference between the two products is the style – the DCX200 is a simple pullover style shirt with a round neck, while the slip on DCX201 features a half zip with a stand-up collar.

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MAPEI MAPECONTACT PLUS

MARLEY CCPI VERIFICATION FOR JB RED BATTEN

Mapei has introduced Mapecontact Plus — a new solvent-free, double-sided reinforced adhesive strip that is said to provide an instant bond and a secure, tough hold. It is suitable for installing textile and resilient flooring onto steps and curved surfaces in addition to accessories including coving, skirting boards, rubber and PVC profiles.

As well as providing a fast, sustainable and clean installation, Mapecontact Plus has improved resistance to moisture, plasticisers and ageing to ensure greater longevity. The product is ready-to-use and available in 25, 40 and 85mm widths.

Marley’s JB Red Batten has become one of the first construction products to achieve verification with the new Code for Construction Product Information (CCPI).

Developed following the Hackett review into building regulations and fire safety, the CCPI is backed with industry support, and aims to change the way construction product manufacturers manage and provide information on products.

The third-party verification means that users of a specific product can have confidence that it has been fully assessed across a series of eleven clauses. They include the internal product information sign off process, removal of misleading or ambiguous wording in product descriptions, availability of documentation to support specific product claims, and a robust and ongoing training programme to ensure product knowledge is only relayed by competent personnel.

Having undergone the full assessment process, Marley’s JB Red batten is the first of its products to have achieved the standard set by the CCPI. Furthermore, the supplier notes that as the only BS 5534 factory graded roof batten manufactured in the UK, JB Red now holds both BBA certification and carries the CCPI mark.

JAMES LATHAM ACCOYA GREY Joining the distributor’s growing portfolio of premium cladding and decking products, James Latham has announced the arrival of Accoya Grey.

Available nationwide via the distributor’s network of 13 depots, Accoya Grey combines the modified timber’s unique attributes with a new, sultry, smoky shade of grey for cladding which delivers both style and substance.

With guaranteed visual consistency even when the material is cut and manufactured according to Accsys’ proprietary acetylation process, Accoya Grey is said to be ultra-durable with low porosity making it suitable for most commercial and residential cladding and decking applications.

CARHARTT WYLIE RUGGED FLEX Delivering “uncompromising comfort and protection” for the feet, Carhartt says that its Wylie Rugged Flex Waterproof S3 Safety Boots (F705159) can withstand the harshest conditions with the promise of “dry, secure and toasty feet all day long.” Featuring the manufacturer’s Storm Defender technology and certified to the exacting S3 standard, the boots also feature an aluminium toe and a versatile dual density injection outsole whilst the cushioning system comes complete with an ABS shock absorber which is said to reduce fatigue.

Made from hydro-treated full grain leather, the boots come in a wide fit design for extra comfort. In addition, Rugged Flex technology ensures a free range of motion while a breathable mesh lining keeps feet fresh.

SNICKERS WORKWEAR INTEGRATED KNEEPADS Having been “inventing and reinventing” work trousers with kneepads since 1975, Snickers Workwear says this process of continual innovation continues with the launch of the “world’s first built-in, certified kneepads” which are completely integrated into a pair of the manufacturer’s premium stretch Work Trousers.

The AllroundWork, Stretch Trousers with Capsulized Kneepads and Holster Pockets have been designed to deliver low-profile, comfortable impact protection. The slim-fit trousers combine enhanced flexibility and comfort with a 2way stretch fabric plus additional 4-way stretch panels at key stress points and also feature CORDURA-reinforced holster, ruler and cargo pockets. The lightweight Capsulized kneepads, meanwhile, provide in-place ergonomic protection “all day, every day.”

n For more details on these and other new products on the PBM website, enter shortcode www.rdr.link/maz047

www.professionalbuildersmerchant.co.uk

PBM JANUARY 2024 49

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ADVERTISEMENT INDEX

Aanco (UK) Ltd t/a Made For Trade ..............................page 9 www.rdr.link/maz100

Informa Markets/kbb Birmingham ................................page 4 www.rdr.link/maz109

Artex Ltd ..............................................................................page 12 www.rdr.link/maz101

Kerridge Commercial Systems Ltd ..............................page 45 www.rdr.link/maz110

Border Merchant Systems Ltd ......................................page 44 www.rdr.link/maz102

Owlett-Jaton ......................................................................page 27 www.rdr.link/maz111

BSW Timber Ltd ..................................................................page 8 www.rdr.link/maz103

professionalbuildersmerchant.co.uk ..........................page 45 www.rdr.link/maz112

Buckbootz ..........................................................................page 27 www.rdr.link/maz104

Simpson Strong-Tie ........................................................page 34 www.rdr.link/maz113

ECI Software Solutions Ltd ............................................page 43 www.rdr.link/maz105

Ten-25 Software Ltd ........................................................page 45 www.rdr.link/maz114

Encon Group ......................................................................page 37 www.rdr.link/maz106

TOOLFAIR and Professional BUILDER LIVE ............................ ................................................................................inside front cover www.rdr.link/maz115

FVTH Ltd ..............................................................................page 31 www.rdr.link/maz107

Ultratape ........................................................outside back cover www.rdr.link/maz116

Heidelberg Materials ........................................................page 15 www.rdr.link/maz108

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With Paul Davies

HALFWAY HOUSE

Adobe Stock #462360760

Now we’re getting somewhere. Having complained about the somewhat staccato nature of the Premier League campaign a month or two back, given what seemed like incessant international interruptions, the momentum was really building as we hit the festive fixtures. With the FA Cup third round coming up, and a ‘staggered’ set of fixtures to follow as a pseudowinter break, it seems only reasonable to take a look at the general state of play.

With most sides playing four games before this column lands on your desks or on your screens, I’m once again entering the realms of speculation a little but at the time of writing at least, there looks to be a genuine four-horse race for the title. Liverpool look a bit more dogged this year than their swashbuckling best of three or four years ago, Arsenal have learned lessons from last season and you’d be a fool to write off Man City.

The fourth name, of course, is Aston Villa. Since the arrival of Unai Emery, the Villans’ form has been sensational. The club was in 16th place when he succeeded Steven Gerrard in October 2022, ultimately finishing seventh and securing a place in the Europa Conference League. Considering the last 38 games, equivalent to a ‘full season’, they’re right up there…

So, could they still be there or thereabouts at the end of the campaign? The squad has decent depth to it following substantial summer investment, and they are sure to bring in reinforcements

during the window. Much will depend on keeping key players like Ollie Watkins, Pau Torres and, yes, John McGinn fit, but I genuinely think Villa will still be in the hunt come the spring.

Can they ‘do a Leicester’ and become unlikely Premier League winners? The odds are certainly against them, but this is a season where the top teams are taking points off each other and a competitive chasing pack including the likes of Spurs, Newcastle and Brighton will definitely upset the apple cart further.

I also like their attitude. If you’ve not seen the clip, try and find the video of Emi Martinez being asked about their title chances.

Villa winning the league? “I’m a believer, mate…”

STAR PERFORMERS Away from some of the usual suspects of Salah, Saka, Son and, of course, Erling Haaland, there have been a host of rather more unfamiliar names near the top of the FPL player points totals. Who would have predicted Wolves’ Hwang HeeChan, Villa’s Douglas Luiz or Everton’s Abdoulaye Doucouré would have been sound picks? Or that the aforementioned Ollie Watkins or Bournemouth’s Dominic Solanke could be the difference makers up front?

At the back, clean sheets have been in scarce supply

recently, but Everton’s Vitalii Mykolenko and his even cheaper colleague and emerging young talent Jarrad Branthwaite are racking up the points. And the current top ‘keeper? Bernd Leno. Of Fulham!

There are plenty of options to break away from the template team, and that can only be a good thing as niggling injuries and numerous departures to the Afcon and Asian Cups will necessitate liberal use of the transfer button over the coming weeks…

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