PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK.
The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.
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(Certificate of Average Distribution for the issues between January and December 2023)
Advice & assistance
With many households beginning to turn their heating system back on this autumn people will once again be carefully considering the cost of keeping their home warm.
Many will be looking through the latest tariffs and energy deals and trying to work out if switching energy supplier or tariff is the right thing to do.
However, the cheapest energy is the energy we don’t use. This might sound a little odd at first, but what this means is that by ensuring high levels of energy efficiency, homes and businesses do not have to use (or pay for) so much energy in the first place.
When most people speak of energy efficiency minds often turn to LED lighting, double glazing, cavity wall and loft insulation or even Solar PV – admittedly, these are not areas in which many plumbers and heating engineers operate.
However, the plumbing and heating sector can play a significant part in reducing energy demand, and therefore energy bills, by providing customers with advice on, and installing, energy-efficient heating systems.
Of course, energy efficiency improvements come at initial cost before longer term savings are achieved, so although focus is often given to heating appliances – boilers, heat pumps, water heaters etc... – and their relative efficiencies, another point to consider is how these units are controlled as this can also play a major role in reducing energy use.
One recent report from heating controls manufacturer, Drayton, highlighted that a fully-zoned smart heating control system is a particularly cost efficient way to achieve savings.
Commenting on the research, Jeremy Palmer, General Manager at Drayton, noted: “... it is no surprise that when looking at home improvements, homeowners are also prioritising those that provide a relatively quick return on investment. Smart heating controls like Wiser have been proven to be highly beneficial, not just when it comes to reducing energy bills, but also reducing carbon emissions through optimising the performance of the heating system.”
(To read more about the research please www.rdr.link/pbh001)
For those with the budget, replacing an existing boiler with a heat pump is another option worth exploring. In England and Wales, grants under the Boiler Upgrade Scheme continue to provide £7,500 towards a heat pump system. In Scotland the same amount is available via the Home Energy Scotland Grant and Loan Scheme.
With customers now increasingly vigilant over the cost of energy, heating engineers remain well placed to provide advice and assistance on the options available to households when it comes to energy use.
Jonathan Cole EDITOR
News
KNIPEX LAUNCHES ‘INNOVATION BUNDLE’ COMPETITION
KNIPEX has announced a competition offering the chance to win an exclusive tool bundle, packed full of its new innovations for 2024. This competition, open until November 30th, features a collection of some of the company’s tools, along with tool storage solutions. The lucky winner will receive the following prize bundle:
Modular X18 Tool Backpack (00 21 50 LE)
Module Bag (00 19 50 LE)
Module Adapters Set (00 21 50 V01)
StepCut® XL Cable Cutter (95 18 225)
TubiX® S Pipe Cutter (90 31 01)
Stripping Knife (16 50 145 SB)
“This prize bundle is packed with tools and storage solutions that save time and make the working day easier,” said David Barnes, Marketing Manager for KNIPEX UK. “The backpack and bag also mean you can store your tools safely when you’re on the move and let’s not forget – they look very smart and professional. Good luck with your entry”
To enter the competition please www.rdr.link/pbh002
Share your thoughts with us on the industry via Twitter (@PHPI), Facebook (@ProfessionalPlumber), or by emailing phpi@hamerville.co.uk
STUART TURNER RELAUNCHES CUSTOMER REWARDS PROGRAMME
InstallerCLUB from Stuart Turner Group has been relaunched, with the company promising greater rewards for its loyal installer base and a guarantee to make their lives easier by providing extended warranty certificates to both themselves and their customers.
InstallerCLUB members will earn loyalty points every time they purchase qualifying Stuart Turner products and register them for extended warranty. Members can use loyalty points to access free training courses, a members’ forum to share tips and advice, exclusive promotions and offers, entry into special prize draws, and be featured on the busy Stuart Turner website on its “find an installer” page.
Dominic Hill, CEO at Stuart Turner Group, said: “We’re delighted to be relaunching InstallerCLUB and giving our customers the chance to earn rewards when choosing our products as well as benefitting from our extended warranties.”
Products that qualify for InstallerCLUB rewards include STORMBOOST, the recently launched mains boosting pump for domestic properties, and the MONSOON shower pumps. Also included is a number of cold-water boosting pumps for large residential and commercial properties such as the iMatic and iBolt ranges, as well as other mains water boosting products such as iBoost and VariQ.
Stuart Turner is offering an initial 250 loyalty points on registration. For more details please www.rdr.link/pbh003
NEWDATA REVEALSTEADRINKING HABITS OF UK PLUMBERS
Overall, the average UK plumber drinks an average of 2.4 cups each day, according to information from Wavin’s ‘State of the Nation’ project, which asked plumbers about their view of the trade and experience in it.
When looking at the regional splits, plumbers in the South West came out as the top tea drinkers, putting away an average of 2.79 cups each day, quickly followed by those in the North East (2.78) then the South East (2.63). At the other end of the scale, it was Northern Irish plumbers who drank the least amount, having just two per day. Kelli-Ann Green (she_plumbs), a plumber based in the North West, said: "It’s impossible to underestimate the restorative power of a brew when you’re running out of steam or struggling with a tricky problem on a job. I tend to have one or two a day, but I save them for when I need them most. Almost every customer will offer a tea and some biscuits, and you learn quickly that you can’t say yes to them all, not if you don’t want to spoil your dinner anyway!”
2024 SETTO BE A RECORD YEARFOR HEAT PUMPINSTALLATIONS
2024 is on track to see more heat pumps installed in the UK than ever before, according to data from MCS (Microgeneration Certification Scheme), the UK’s quality mark for small-scale renewable energy.
In the first six months of the year there have been 27,000 certified heat pump installations in the UK, which is 45% higher than the same period in 2023 – which was itself a record-breaking year for the technology.
Charlotte Lee, Chief Executive of Heat Pump Association, said: “It is fantastic to see the continuing growth in heat pump installations within the UK, underscoring the progress and commitment from the sector in supporting the decarbonisation of heat. Clarity and confidence from the new Labour Government on the direction of travel for the electrification of heat will be crucial to continue the momentum and ensure we stay on track for a record year.”
Ian Rippin, CEO at MCS, said: “As the decarbonisation of UK homes gathers pace, it’s vital that homeowner confidence in renewables continues to grow alongside that to sustain demand. High-quality installations are key to this because we want everyone to enjoy the benefits of home-grown energy, so it’s fantastic to see these record numbers for certified installations.”
ALTECNIC
RELEASES HEAT PUMP FOCUSED ISSUE OF IDRONICS UK
Altecnic Ltd has launched the sixth issue of technical journal, Idronics UK. This latest edition focuses on heat pump systems, providing essential information on air-to-water heat pump design, advice on componentry and relevant updates for the industry.
The lead editorial offers detailed guidance on the design of efficient air-to-water heat pump systems. With the use of detailed diagrams, critical aspects such as system layout, component selection, and performance optimisation, are all discussed. Throughout the new edition are a range of practical instructions for installing key components of heat pump systems. This includes step-by-step installation guides and technical focus pieces for anti-freeze valves and the Caleffi XF dirt and air heat pump filter.
Helen Cooper, Head of Marketing, commented: “Altecnic are dedicated to aiding the industry's transition to heat pumps, promoting sustainable and energy-efficient heating solutions for the future. With this, we wish to use our expertise to advance industry knowledge in this area and support the continuous professional growth of our customers. Idronics UK, along with our digital learning platform, Altecnic Academy, are proving invaluable resources to assist us in our aim."
The issue of Idronics UK is now available digitally. To access it please www.rdr.link/pbh004
DAIKIN DELIVERS CASH PRIZE FOR HOMEOWNER
A lucky homeowner in London has been presented with a cheque for £7,500, contributing towards installing a new Daikin Monobloc heat pump in his Victorian property.
Architect Simon, who lives in a beautiful Victorian property in North London, is the winner of a Daikin UK competition, that was launched in October last year to mark the Government increasing the Boiler Upgrade Scheme (BUS) grant from £5,000 to £7,500.
Celebrating 100 years of climate care this year, Daikin UK wanted to help one lucky consumer get their heat pump project underway, through a combination of Daikin support and government funding. The aim was to highlight the available financial support and to promote the wide variety of Daikin products suitable for every home. To enter the competition, consumers could either complete a project and register their warranty or sign up for the Daikin newsletter – more than 10,000 entries were registered.
Simon commented: "Winning the competition simply because I registered my warranty was great for me. I’ve found the process of installing a heat pump surprisingly straightforward, given that some people say it cannot be done on an older property.”
BENEFITS OF CUTTING LIMESCALE REVEALED
Cistermiser has unveiled research that demonstrates the financial and environmental benefits homeowners can achieve by reducing limescale build-up in their heating systems.
The findings, validated by Save Money Cut Carbon (SMCC), highlight the efficiency gains and cost savings associated with limescale control, emphasising the role of Cistermiser's Combimate product in achieving these benefits.
It has already been revealed that limescale build-up could lead to a 12% reduction in boiler efficiency. Cistermiser says that assuming an average gas usage for a family of 4-5 being 47kWh at a cost of 6per kWh (£2.82 per day) a 12% inefficiency could cost homeowners an additional £139.05 over a year in running costs. However, it continues, by using Combimate, homeowners can achieve a payback period in as little as two years. Aside from finances, environmentally, a 12% reduction in boiler efficiency results in an additional 0.5 tonnes of CO2 emissions per year as the boiler works harder, for longer, says the company.
"Our research shows that limescale not only affects the efficiency of heating systems but also highlights the unnecessary yet significant financial and environmental costs on homeowners. Combimate offers a simple and effective solution to this problem, providing immediate savings and long-term benefits," says Richard Braid, Managing Director of Cistermiser.
For more information please www.rdr.link/pbh005
BAXI TO SPONSOR OXFORD UNITED FC
Baxi has announced a sponsorship deal with EFL Championship newcomers Oxford United Football Club, which will see the company become the Men’s and Women’s Teams’ principal partner from the start of the 2024/25 season.
As part of the new deal between Baxi and the newly-promoted club, Baxi branding will feature across the front of Oxford United’s men’s and women’s first team kits, along with replica shirts for both adults and juniors.
Nick Platt, Sales & Marketing Director at Baxi, said: “Our new partnership with Oxford United Football Club is an exciting development for the Baxi brand and one that feels like the perfect match on a number of levels. We have shared ambitions for growth and a mutual commitment to sustainability; both of which we expect to unlock a number of new opportunities over the coming season.”
Business Matters
PART 7: GET PAID FASTER
James Chillman, UK Country Manager for Fergus, gives PHPI readers tips on how to get paid faster.
As a trades business owner, you already know that getting paid on time is crucial for cash flow. There are ways to reduce the time it takes to receive payment and technology can be your friend.
Invoice on time
1
Rule one is of course get your invoices out on time. It’s so important you keep on top of invoicing runs. If you struggle, consider getting some accountancy support. The later you leave it, the later you get paid.
2
Give payment options
Let's face it, home repairs, renovations and installations can catch clients off guard with unexpected expenses. A hefty upfront payment can sometimes feel like a punch to the wallet. By providing the option to pay by card, you're offering a lifeline. Your clients can breathe a little easier while getting the services they need.
3
Check out Fergus Pay
Tailored for plumbers and gas engineers, Fergus Pay seamlessly integrates with Fergus job management software. Your clients can choose to pay for your work by card, instead of having to pay cash up-front. This flexibility adds to your customer service as well as your cash flow
4 5
Get paid there and then
The Scan to Pay feature in Fergus utilises QR code technology to facilitate immediate payments on the job site. Customers simply scan a QR code with their smartphone and complete the payment using their card.
Chase up invoices
Your positive cashflow will really suffer if clients aren’t being timely with payments. Make a point of chasing outstanding payments promptly. Again, job management software can automatically send payment reminders for you.
For more free information and advice on running a successful trade business, as well as a free trial visit
THERMASKIRT INSTALLATION STEP-BY-STEP
Preparation
When your order of ThermaSkirt arrives, you will receive the lengths of aluminium, power coated skirting and a box with all the components needed for your installation, a de-burring tool, a pick tool, the instructions, and, most importantly, a cutting list, which is a breakdown of which pieces go where and the order they need to be fitted. The tools you will need are a chop saw with metal blade, preferable set up outside, a Stanley knife, tape measure, pry tool, pencil, plastic pipe cutters, mallet and screwdrivers.
Step – Foil and brackets
First the foil is fixed to the wall with the brackets. The brackets comprise two pieces – a pip and the actual bracket. The first bracket should be fixed around 200mm from where the feed point is. The bracket has a small ‘V’ in the side, which indicates the central point. Use a pencil to mark this point on the foil and this is where the pip will be fixed using an appropriate screw for the wall material. Turn the bracket horizontally, fix it to the pip and then turn it vertically. It should move up and down freely. Fix the rest of the brackets around the room between 600mm and 800mm apart, according to the length of the wall.
TOP TIP: There’s a QR code on the end of each component box which you can scan to take you to the appropriate instruction video.
ThermaSkirt skirting board heating is an alternative to the larger radiators that can be needed to provide the required heat output for heat pump heating systems, and can be retrofitted without the disruption that occurs when installing underfloor heating. DiscreteHeat’s Installation Manager, Carl Barrington, explains how it is installed.
Step – First fix pipework
The template, which is provided in the kit or downloadable from the website, shows the area where you may need to remove plaster to allow the fittings to sit flush. The template also shows how to set up the system using pipework coming through the floor or through the wall, with or without TRVs. Next, set up the feed. Insert the TRV into the top of the assembly bracket and the lock shield into the bottom. First, insert the straight coupler tectite into the street elbow, then insert it into the TRV. Then fit the 90 degree elbow into the lock shield.
TOP TIP: If you cut a ‘dummy’ piece of ThermaSkirt and insert the TRV assembly, you can offer it up to the pipework and mark where the pipes need to be cut.
Cut the pipes, fit the inserts, then install the TRV assembly by fixing the tectites to the pipework.
Step – Measuring and cutting
It’s important to read the ‘cutting and installing’ section of the instructions that refers to the different angles to work out the allowances that need to be deducted when cutting each section of skirting. The allowances will vary whether you have a TRV setup or not, then for internal or external corners (90 degree) or flexible internal or external corners, which may be more or less than 45 degree, for example in a bay window, and also for the return manifold. Internal corner to internal corner is the most common measurement. So, measure wall to wall, and, using the instructions as a guide, take 35mm from one end and 20mm from the other and deduct 55mm from the total length to give the actual cutting length.
TOP TIP: To work out the allowances for flexible corners, use two ‘dummy’ pieces of skirting and fix the flexible kit into each and offer it up to the angled wall. Mark with a pencil where the skirting sits, and this will be where you measure from.
Cut the skirting to the calculated lengths with the chop saw and use the de-burring tool provided to reem each piece to make sure all the edges are smooth and will fit together nicely.
Step – Assembly and installation
Reach for that ‘cutting and installing’ page again, as you will need it to know whether to insert the skirting connector clips so the clips are facing the back or the front of the skirting. Insert the clip so it’s facing the correct way and gently hammer it into the groove between the pipes. Use the silicone grease provided to lubricate the O-rings on the connectors then push the connectors into the skirting until you hear a click.
Next you can start clipping the skirting into place on the wall brackets. Slide the skirting up to the brackets and you’ll hear a click when the bottom of the skirting is engaged. Do this for each bracket, then simple push the skirting onto the wall at the top – and again you should hear a satisfying click as it fixes. Work round the whole room, using the appropriate connector kits and attaching each piece of skirting. Make up the last piece with the return manifold in.
TOP TIP: Make sure the screws in the flexible connectors are facing upwards so that they can be reached easily if they ever need to be adjusted.
Step – Commissioning and balancing
Just like a radiator, the return manifold has a bleed vent at the top. When you introduce water into the system, use a flat screwdriver to open the vent to bleed out all the air. If the system isn’t warming up after that, there could be an air lock. In this
case, you can use a piece of 10mm pipe to fix to the drain cock at the bottom of the return manifold, open it with a screwdriver and force the air out through the drain, rather than through the vent.
The final job is to balance the system, just like you would when fitting radiators. If you’ve installed a TRV, you can balance the system by using the lock shield at the bottom of the TRV assembly. Insert a flat screwdriver, turn it clockwise to shut the system down, then turn it back on and adjust as required. If you have a non-TRV skirting system, you can use the manifold to balance it.
Step – Fitting the gasket
The easiest way to fit the gasket is by using a wet-wipe to lubricate it, then use your index finger or thumb to push it into the top channel of the aluminium skirting. Leave a bit overhanging at the start, and work around the room. When you come to a corner, leave a loop of gasket – you’ll neaten up the corners at the end.
When all the gasket is in place, cut the loops you made at the corners, then neatly trim each piece so they form a neatly mitred join. Using a readily available glue and activator, apply a little glue to each side of
the mitre, spray the activator on one side, and hold the two edges together until they are fixed. Allow all the angles to cure before pushing them into the top of the skirting.
Step – Fitting the covers
The covers for all the joins clip onto the top of the skirting, then using a pry tool or screwdriver, lift up the bottom of the skirting slightly and push the cover into place with a satisfying ‘click’. The gasket ‘corners’ can now be put into place neatly over the top.
Step – Fitting the TRV facia
The final step is to fit the TRV facia. Before inserting the wax element into the TRV Valve, make sure it has the small white nylon spacer on it (which is loose and could easily come off in the packaging) as this is what locks off the system.
The knob on the facia has a child-safety device, so it won’t come off, and you’ll have trouble gaining access to the screws. To overcome this when installing it, locate the screw positions at 5 o’clock and 11 o’clock then align them with the screw holes in the valve facia body and tighten the screws in sequence using a small, flat-blade screwdriver. Now you can turn the knob to full, there’s a snowflake for frost protection and zero is ‘off’.
Step – Complete
Peel off the protective film to reveal the new ThermaSkirt heating system.
Follow the full manufacturer’s instructions when installing ThermaSkirt
For more detailed installation instructions, watch the training videos. Please www.rdr.link/pbh007
For more details on becoming a ThermaSkirt Approved Installer please www.rdr.link/pbh008
PANASONICLAUNCHES NEW ASHP RANGE
Panasonic has introduced its new Aquarea M Series range of Air Source Heat Pumps.
The new Aquarea M Series range of air source heat pumps with TCAP technology, has been unveiled by Panasonic. The new range uses R290 refrigerant which has a low GWP of 3.
The new Aquarea M Series range comes with capacities 9, 12, 16, 20, 25 and 30kW with the option of 300kW in cascade configuration. The M Series is suited for installations in individual domestic homes, multifamily or light commercial buildings.
Panasonic says the Aquarea M Series range with T-CAP technology can operate in outdoor temperatures as low as -15°C
and maintain capacity without a backup heater. The company says that one T-CAP unit can provide the same capacity at low temperatures as two other units without T-CAP technology, reducing the cost of materials and installation, and saving space.
The outdoor unit can be operated by itself solely with its remote control, if simple functions are sufficient.
Control options
Users can choose from flexible control options, including remote control only, or a control module for enhanced functionality. The Big Aquarea includes Wi-Fi connectivity for Aquarea Smart Cloud and Aquarea Service Cloud, multiple PCB features, demand control SG Ready, and can provide new cascade control with several BMS protocol options.
"We've achieved great success in residential solutions and are now expanding to meet the needs of diverse building types," explained Enrique Vilamitjana, Managing Director of Panasonic Heating Ventilation & Air-Conditioning Europe.
We've achieved great success in residential solutions and are now expanding
“The heat pumps are also manufactured in Europe, to speed up delivery into the market.”
Panasonic has also announced new strategic partnerships with smart control companies Tado and Wiser to enhance home energy management and help reduce energy bills. "These partnerships allow us to offer our customers greater choice in their heating controls," added Vilamitjana.
Maintenance package
The company has also launched its Aquarea Service+ Maintenance Package. "We are thrilled to announce the expansion of our Service Partner network, providing Panasonic Aquarea Service+ maintenance packages throughout the UK," explained Jose Alves, Regional Director for the UK, Ireland, and the Netherlands.
For more information please www.rdr.link/pbh009
IN THE zone
PHPI discovers how smart heating control technology was used to improve energy efficiency in an older property.
Improving the energy efficiency of large older properties can be challenging.
One recent home renovation project, in Oxton, Merseyside, utilised a combination of Resideo's Honeywell Home heating control technologies to achieve the desired outcome. The home, a large four-bedroom, Victorian property, and its accompanying two-room annexe, has undergone a large-scale renovation project, which was started in January 2024. Due its size and the overall comfort and efficiency requirement set out by the customer, the property required a bespoke solution for central heating and hot water provision that could be zoned and would also work with a combination of underfloor heating and radiators, and the gas-fired boiler.
In addition, an annexe building located in the garden area will, when complete, work from a separate boiler – so, the overall solution needed to recognise and function with the annexe, while being controllable alongside the main heating system.
The customer was also keen to explore the benefits of smart technology to allow visibility of the energy being used.
Smart heating ecosystem
The Honeywell Home HCC100 Bluetooth enabled, underfloor multi-zone controller was selected for its ability to simplify the installation of underfloor heating and
integrate with compatible wired and wireless zone controllers. To this, the Honeywell Home evohome® smart zoning technology was added, alongside nine Honeywell Home DT4 room thermostats to adapt the temperature needed for each room.
Paul Clark, heating installer and owner of Concept Plumbing and Heating, has been installing UFH across the Northwest of England for over 25 years. He said: “Some of the biggest issues associated with other available underfloor heating system controls is that they are over complicated to use for clients, as well as not being aesthetically pleasing to the eye. Installing underfloor heating is a significant investment and clients expect a solution that gives them more. Being able to use products that work together ticks all these boxes.”
DOMESTIC HEATING
The Honeywell Home HCC100 underfloor multi-zone controller can individually manage up to eight UFH zones/rooms in a home, offering professional installers and their clients a single, flexible controller supported by the Resideo Pro app, designed to make installation and configuration faster and simpler.
Paul continued: “The HCC100 is highly flexible, meaning it can be customised to the client needs when it comes to zoning. You can add wireless or wired thermostats and it can be configured and set up easily through the Resideo Pro App. In this home, we have linked two HCC100 controllers in different parts of the property to allow us to create extra zones and cover an even greater space downstairs – and they have worked out perfectly.”
Connecting controls
Paul has also connected this technology with other controls from Resideo throughout the property. Smart control over the heating system gives visibility of the energy being used and can result in both savings and increased comfort for the end user.
The Honeywell Home evohome® with smart zoning technology installed in this project can be used via the touch screen, the homeowner app or even voice control – by linking to a digital voice assistant – to adjust the zones and hot water provision. It has been paired with nine Honeywell Home DT4 room thermostats to work alongside evohome to wirelessly measure and control temperatures within eleven individual zones located on both levels of the house. Working in conjunction with the newly installed gas-fired boiler, the smart zoning features on the evohome system allows Paul’s client to control the temperature in rooms not being used, therefore saving energy and money.
we have linked two HCC100 controllers in different parts of the property to allow us to create extra zones and cover an even greater space downstairs
The availability of a black finish for the DT4 room thermostats also meant he could match the controls to the overall decorative scheme within the property, to the appreciation of his client. “The home is being decorated with a sophisticated black and white theme throughout, so as soon as I showed the customer the sleek, black DT4 options, she was quick to see that they dropped into the overall look and feel of the property perfectly.”
A complementary system has also been employed in the annexe of the property, which will serve as a self-contained flat or an office. Sited in the garden of the property, a further HCC100 and evohome has been installed. “The beauty of following the system through to the annexe is that it can be viewed and controlled via the same app, making it much easier for the customer to make the most of the benefits this type of heating ecosystem has to offer.”
Preparing customers
“However, smart technology has to be straightforward for customers to use, otherwise they simply won’t use it to its full potential,” Paul continued. “Being able to link the HCC100 underfloor multi-zone controller with evohome® and DT4’s means
I’ve been able to create multiple underfloor heating and room zones to suit the lifestyle and needs of the homeowner, but all zones can be accessed conveniently.
“A proper handover for the customer is so important and shouldn’t be overlooked either. It works both ways too. When a customer knows how to get the best out of a system, it has the added benefit of reducing call backs to run through details at a later date.”
Installation support
“The background support from Resideo was a great help when I started to use this system on different jobs,” added Paul. “For instance, I initially needed direction on how to approach the wiring of the HCC100, but help was available at the end of the phone. And once that was understood, it was plain sailing for me. Knowing that there is someone able to talk through products is worth its weight when you are working on a project and need to get it complete on time.
“The app set up was equally easy to get to grips with too. Once you grasp the terminology, the tick box set up on the Resideo Pro app takes you through the zones and you choose what goes where to suit the customer.”
Paul concluded: “The one app control for the evohome zoning technology and the HCC100 underfloor heating controller, alongside the versatile DT4 room thermostats, makes it, in my opinion, the best integrated heating control system currently on the market. The fact that these products come with a five-year warranty is an extra winning selling point for customers too.”
For more information please www.rdr.link/pbh010
HEAT PUMP opportunitie s
Rick Clarke, Product Manager for NIBE, challenges the belief that heat pumps only work in certain properties, explaining how advances in technology means there are heat pumps suitable for many homes, including flats.
When the Future Homes Standard comes into effect next year, all new build homes will be heated by heat pumps, individually or through a heat network. These homes will be well sealed structures with a focus on minimising heat loss through improved fabric efficiency – the ideal environment for low temperature heating systems.
The more complex decarbonisation challenge lies in existing buildings, 80% of which will still be occupied in 2050 and 78% of which were built before 1980. The fear that air source heat pumps (ASHP) are not capable of delivering sufficient heat
for a reasonable cost has been targeted by heat pump critics and magnified by some in the media.
However, much of this can be countered by research. Installers on the front line of the low carbon transition have a key role to play in dispelling myths and guiding homeowners towards effective and sustainable heating solutions.
Dispelling myths
A recent survey of 2,395 heat pump owners and 1,025 gas boiler owners by Nesta found that satisfaction with heat pumps is high –more than 67% on all aspects, including running costs – matching that of gas boilers. The study found no evidence to suggest that those living in older properties were less satisfied with their heat pump than those living in more modern homes.
In 2021, the Electrification of Heat Demonstration Project installed 742 heat pumps in a wide range of UK homes, from Victorian terraces to 1960s flat. The project concluded that heat pumps could be successfully installed in all properties, regardless of age or type. Monitoring is ongoing and it will be interesting to see real world performance data from this study in due course.
It is generally accepted that heat pumps outperform gas boilers on efficiency but a European study by the Fraunhofer Society demonstrates that this is the case even in buildings over 100 years old. Monitoring 300 heat pumps over 20 years, the study showed ASHPs in homes aged 15 to 150
years were more than three times as efficient as gas boilers.
This study is particularly interesting as it initially monitored unrenovated buildings, providing a rich data set which clearly shows improved average efficiencies with technological developments in heat pumps over time. (To review the study www.rdr.link/pbh011 )
Exhaust air heat pumps
Advances in heat pump technology have expanded their versatility, offering solutions for various installation challenges. Exhaust air heat pumps (EAHPs), which extract air from inside a building to generate heating and hot water, while also providing ventilation, are ideal for multi storey blocks and high-rise flats where traditional air source heat pumps (ASHPs) may not be feasible. A relative newcomer to the UK market, EAHPs have been well-established in Sweden for over 40 years.
There is no external unit and operating noise is on par with a gas boiler or fridge freezer. As the need to decarbonise domestic heat grows more urgent, EAHPs
A relative newcomer to the UK market, EAHPs have been well-established in Sweden for over 40 years
are a critical technology that removes many of the barriers for harder-to-treat homes. For larger properties, GSHPs deliver the best efficiencies but require potentially extensive and disruptive groundworks during installation – one of the biggest barriers to GSHP adoption. The latest advances address this challenge by integrating GSHPs with solar photovoltaic and thermal systems. Using solar energy to
supplement heating reduces – and in some cases removes – the need for conventional ground loops, pushing the boundaries of efficiency while overcoming the traditional limitations of heat pump installation.
‘A trusted voice’
The role of installers extends beyond technical skill, they are a trusted voice among the noise. This path does not need to be trod alone, however. By partnering with a manufacturer with an extensive and evolving portfolio, installers can stay up to date with the latest technologies through specific product training, and enjoy the benefits of long warranties, technical and marketing support.
NIBE has launched a new ‘Professional Portal’ for installers and specifiers, containing information for NIBE Pro installers, including marketing material, product information, project enquiries, installation history and the option to book on training courses at the NIBE Pro Akademi. For more information please www.rdr.link/pbh012
100 AND COUNTING...
Metabo has a rich history. Its story began in 1923 in Nürtingen, Germany, when Albrecht Schnizler developed the first handheld drill –the No.18. In early 1924 Schnizler, along with Julius Closs, the son of a Nürtingen brewer, founded Schnizler GmbH. The company was later called Metabo, a name derived from metallbohrdreher, or metal drill.
The remainder of the 1920s saw Metabo expand its product range, introducing more sophisticated tools to meet the growing demands of various industries. In 1932, the company moved to a larger factory to accommodate increasing production and despite the economic challenges of the Great Depression, Metabo managed to sustain growth, thanks in part to the development of the handheld electric drill with one-handed operation – a significant innovation at the time.
Throughout 2024, Metabo is hosting a series of campaigns to celebrate its rich history and future aspirations
Power tool company Metabo is celebrating its 100th anniversary. PHPI charts the company’s history, discovering the origins of its name and a number of the products it has developed over the years.
The 1940s were dominated by the challenges of World War II. Metabo's production was affected, but the company managed to continue its operations, focusing on post-war rebuilding. During this time, it introduced its first metalworking tools. In 1953, Metabo developed its first angle grinder, low-speed grinder No.763, a tool that would become a cornerstone of its product line and has remained so until this day. In 1966 company refined this product by introducing a safety clutch, while this period also saw the introduction of an electronic drill with variable speed control.
Construction tools
During the 1970s, Metabo diversified its product portfolio to include woodworking and construction tools. The company also expanded its presence in international markets, establishing subsidiaries and partnerships across Europe and beyond. By the end of the decade, Metabo had become a well-known name not just in Germany but across the world. In 1981, Metabo launched its first cordless drills, which offered convenience and mobility for users. It also continued to make advancements in battery technology, leading to longer run times and more powerful cordless tools.
The 1990s saw the company place greater emphasis on ergonomics and user comfort, with the launch of the Quick series, featuring tools that allow for rapid accessory changes, improving productivity and ease of use. The decade also witnessed the introduction of electronic controls in power tools, enhancing their efficiency, precision and safety.
Sustainability
Upon entering the new millennium, Metabo focused its attention on sustainability by developing tools with reduced energy consumption and longer lifespans. In 2002, it introduced a tool with an integrated dust extraction system, addressing the growing concern for workplace safety, while the integration of digital technology such as brushless motors and smart battery management systems further advanced its offering.
During the 2010s Metabo focused on consolidation and growth and in 2012 it introduced an 18V battery pack with 4.0Ah capacity – giving it 33 per cent more capacity than the 3.0Ah batteries commonly used up to that time. The company continued to
innovate in this area with the launch of lithium-ion high density (LiHD) battery technology in 2015, delivering more than 1,000W of continuous power in the 18V class.
HiKoki acquisition
For much of its existence Metabo was a typical mid-sized family business but 2016 saw a significant development when the company was acquired by HiKOKI Power Tools, part of the international Koki Holdings Group. It was a move that expanded its resources and global reach, while maintaining its commitment to quality and innovation. True to its roots, Metabo’s Nürtingen headquarters still manufactures its range of power tools.
Throughout 2024, Metabo is hosting a series of campaigns to celebrate its rich history and future aspirations under the motto: ‘Building our world. Together.’ Metabo continues to focus on the needs of the user with smart solutions and technological advancements like the WPB 36-18 LTX BL 24-230 Quick angle grinder, which delivers the power of a 2,400W plug-in tool using two 18V batteries.
Also, as a founding member of the Cordless Alliance System (CAS), the world’s first cross-manufacturer battery pack system, Metabo offers users the convenience of a single battery powering over 400 devices.
From its inception in a small German workshop to its current status, Metabo’s history is a tale of innovation. It has not only adapted to the changing needs of its customers but has also set new standards in the industry, ensuring its place as a trusted name in the power tools sector.
For more information on Metabo's centenary celebrations, product promotions, and to explore the company’s rich history further please www.rdr.link/pbh013
ON THE BEND
If it is time to replace your manual pipe benders it might be worth considering an electric option. PHPI takes a look at a video review of the REMS Electric Pipe Bender to find out more.
Pipe bending is a familiar task for most plumbers and gas engineers, with many using tried and trusted hand benders on a near daily basis.
An alternative solution is to use an electric pipe bender. In a recent video on the PHPI You Tube Channel, Chirag from CP Utility Solutions gets his hands on the REMS Curvo 22v Electric Pipe Bender.
First, Chirag takes a closer look at the unit and outlines the benefits of bending pipe over using fittings. He then runs through the features of the electric pipe bender, before testing the machine on some 28mm pipe. Chirag says: “It is very quick and easy to change the formers, they literally just slide off, and the new ones slide on, and then you just set your guide pin in, and then you can start bending straight away.”
One feature of the machine is that you can creep the trigger, creating the bend, “bit-by-bit” to ensure you get exactly the bend you require.
Maintenance work
To put the REMS Curvo 22v Electric Pipe Bending machine through its paces in a real-life scenario Chirag uses the machine to bend some 15mm pipe as part of some maintenance work he undertakes on an installed cylinder, making quick work of the required bends.
Chirag notes: “It’s not a cumbersome tool to use. Once it is set up you can just go back and forth to it, bend your pipes however you want to bend them. They key thing is, the accuracy of the bends you get is unbelievable.”
He concludes: “It’s nice and easy to use straight out of the box. It takes the strain out of your body, and anything like this which is going to take that stress away from our joints, is only going to be beneficial to us in the long term.”
To watch the video please www.rdr.link/pbh014
LOOK AFTER YOUR KNEES
The problem of knee pain is one which, unfortunately, many plumbers are all too familiar. Carhartt examines the issue and explains how its latest work trousers have been designed to help.
In the construction industry, where bending, lifting and crawling are daily routines, knee pain and discomfort are all too common. Workers often endure this pain for months or even years, mistakenly hoping it will simply go away. Unfortunately, the demands of construction work can make these problems worse, leading to a cycle of ongoing pain and difficulty.
Knee pain is particularly prevalent because of the repetitive and strenuous activities involved, such as kneeling, squatting and carrying heavy materials. Even everyday actions like climbing ladders or standing for long periods can put extra strain on the knees. Working on hard surfaces and in awkward positions adds to the risk, leading to swelling, stiffness and discomfort, especially when bending or straightening the knee.
If knee pain isn't properly managed, it can worsen over time, making it harder to perform daily tasks and increasing the risk of further injury. It's crucial for those in the construction industry to take steps to protect their knees. This can include training on proper positioning during tasks, using ergonomic mats, and incorporating regular stretching exercises to maintain flexibility and strength.
Knee protection
Knee protection is also essential. Without proper gear like knee pads, workers are at a higher risk of developing knee problems.
Carhartt recognises the challenges faced by those in the trades and has introduced a new range of Steel Rugged Flex Work Pants designed to address knee pain directly. These pants feature certified Flex Cordura fabric knee pad pockets that meet safety standards, providing comfort and protection for workers. The pockets are designed to hold various knee pads, offering crucial cushioning against hard surfaces and helping to maintain proper joint alignment, reducing the risk of injury.
Move freely
These work trousers are made from durable Ripstop fabric and incorporate Rugged Flex technology, designed to allow workers to move freely and perform physically demanding tasks without feeling restricted.
The Steel Pants sit below the waist and have a straight leg opening designed to fit over work boots. The articulated knees and Rugged Flex Cordura fabric gusseted crotch ensure that the fabric doesn't tighten or restrict movement when workers squat or stretch, enhancing mobility and reducing the risk of tearing.
For more information on the Carhartt range please www.rdr.link/pbh015
Standing the test of time:135 years of Carhartt
From humble beginnings in a small Detroit loft to an iconic workwear brand, 2024 marks 135 years of Carhartt.
Founded in 1889 by travelling salesman Hamilton Carhartt in Detroit, Michigan, Carhartt began life as a small company dedicated to producing durable workwear for railroad workers. Armed with just two sewing machines, a half-horsepower electric motor and five employees, the company’s initial operation was modest to say the least. Since then, however, it has grown into a highly recognised world-wide brand.
From the outset Carhartt was committed to understanding and meeting the needs of workers. The company's first products were overalls, designed with the input of the railroad workers who would wear them. These garments were made from denim and duck canvas and featured triple-stitched seams and heavy-duty rivets.
The reputation of Hamilton Carhartt’s workwear quickly spread and soon it wasn’t just those on the railroads who were wearing his clothing.
During World War I, Carhartt produced uniforms for American soldiers, further establishing its reputation for reliability and quality. When Hamilton Carhartt tragically died in 1937 in a car accident, it was his son, Wylie, who took over the business. World War II marked another
Hamilton Carhartt founded the company in 1889 in Michigan, USA
The company’s plant in Irvine, Kentucky, circa 1954
critical period for Carhartt, as the company once again contributed to the war effort by manufacturing uniforms for the military.
With the post-war era bringing significant industrial growth in America, Carhartt was well-positioned to meet the demands of the expanding workforce and introduced new products such as insulated coveralls and specialised work jackets.
The Carhartt logo, designed in the 60s, became instantly recognisable and the following two decades saw Carhartt transition from a well-known trade brand into a cultural icon. This shift was fuelled by the growing popularity of the Carhartt jacket among blue-collar workers, outdoor enthusiasts and eventually, mainstream consumers.
WIN
Your chance to win an exclusive Carhartt Limited Edition Beanie
To celebrate 135 years Carhartt has produced a limited edition of its iconic beanie. Each beanie is sealed and contains a scratch card, which has a code that can be checked online. The big question is: who will get a unique code for a Golden Beanie? One lucky winner will receive a wonderful tour around the Great Lakes of America, the birthplace of Carhartt. Terms and conditions apply.
PHPI has 30 Limited Edition Beanies to giveaway. For your chance to win, please www.rdr.link/pbh016
A company advertisement from around 1900
When showering, a large amount of the heat energy in the shower water goes to waste – according to Mira Showers it could be as much as 85% to 90% of the heat energy in shower water ends up going down the drain. With research from the Energy Saving Trust revealing that heating water at home also makes up about 5% of the UK’s carbon emissions, it is important to identify a way of reusing that lost heat to save energy and reduce energy bills for end users to support the decarbonisation of UK homes.
One solution, recently launched by Mira Showers is the Mira Advance HeatloopTM The new electric shower incorporates technologies to facilitate compatibility with waste water heat recovery for shower systems (WWHRS), in what the company says is a first for the UK.
Savings
The installation of Mira Advance Heatloop, in conjunction with a waste water heat recovery unit could play an important role in the reduction of energy consumption and the resultant energy bills. In fact, Mira says, when installed in conjunction with a Recoup Pipe Hex system, average annual savings of up to 40% can be achieved –saving around £135 per year.
WASTE
RECOVER HEAT
homeowners energy and reduce their bills.
While conventional electric showers are not able to adjust to changes to elevated incoming water conditions, making them unsuitable for installation with WWHRS, the Mira Advance Heatloop features intelligent monitoring which instantly and automatically adjusts power based on the incoming conditions. Safely recycling the energy from WWHRS, the Mira Advance Heatloop adapts to fluctuations in temperature and flow, so users enjoy consistent performance and temperatures, with no sudden cold or scalding blasts.
This pioneering product has been designed to specifically work with Recoup waste water recovery products
Cooler months
According to the company, the Mira Advance HeatloopTM technology combined with a waste water heat recovery system works particularly well in the cooler months. Compensating for any winter fluctuations in the flow, it says the Mira Advance Heatloop ensures around 35% better performance in
winter, compared to conventional electric showers, and a maintained performance throughout the entire year.
Able to be installed simply and quickly, including as a shower over a bath, the Mira Advance Heatloop can be included as part of any energy efficiency upgrades and modular installation solutions, alongside a Recoup waste water heat recovery unit.
Hard-to-treat housing
The company says it could be particularly beneficial for hard-to-treat housing where other solutions may be impractical or more expensive, and for local authorities and housing agencies requiring decarbonisation upgrades.
Alex Hyslop, Marketing Director at Mira Showers, said: “We’re thrilled to be introducing the new Mira Advance Heatloop. This pioneering product has been designed to specifically work with Recoup waste water recovery products reducing the amount of energy used per shower, supporting UK decarbonisation and household bills. It will not only help specifiers, local authorities and housing associations, but it will also reduce energy bills for the end users.”
For more information please www.rdr.link/pbh017
WATER BOOSTING
Low water pressure can lead to unsatisfactory performances in new bathroom, wet room or shower installations. Mike Oxley, Training Manager at Salamander Pumps, addresses the issue and offers advice to installers on how to use the latest water boosting technology.
QWhy is improving water pressure in the home important?
Trickling taps, poorly performing showers and toilets which take a long time to fill are just some of the pain points caused by poor water performance.
Many older homes in the UK have a heating and hot water system that relies on gravity to move water around the home. Whilst perfectly adequate for most of a household’s needs, gravity fed systems can rarely provide enough pressure to give a powerful, invigorating power shower or quick bath-fill.
QWhat solutions are available for a gravity fed system?
The GravityBooster range from Salamander Pumps features a range of shower pumps to increase the water pressure in a gravity fed system. With solutions for number of scenarios, from a single shower to the whole house, these pumps will ensure the homeowner is satisfied with their water performance. Where the water supply needs to be boosted to higher floors or across multiple outlets, installers should choose a shower pump that utilises centrifugal force as these pumps are the most powerful and flow efficient.
Q Why should plumbers install a GravityBooster pump?
There are several reasons. Firstly, GravityBooster pumps deliver boosted water pressure, which is essential for delivering a powerful shower experience. Customers will appreciate the difference compared to the previous poor performance. Next, it ensures the performance of fixtures: many modern bathroom fixtures, including rain showers and multi-jet systems, require high water pressure to function optimally. There are several options within the GravityBooster range, suitable for a variety of systems, from a single shower to homes with multiple bathrooms.
QWhen should installers consider the MainsBooster range?
The MainsBooster range includes in-line pumps, accumulator tanks and booster sets, making them ideal for properties experiencing low water pressure. From TapBoost to TankBoost, MainsBooster products have been designed to ensure a powerful and consistent water flow, eliminating the frustration of weak water pressure during peak usage times. For combination boilers and unvented systems reliant on mains water pressure, the MainsBooster range provides the necessary boost to ensure optimal performance, contributing to efficient and effective heating and hot water supply.
Salamander’s MainsBooster range is designed for straightforward installation, saving time and effort for installers while providing a reliable solution for end-users.
QHow can plumbers take any required water measurements?
AquaScan combines precise measurements of flow rate, pressure, temperature, and water hardness into a single, robust device. This all-in-one tool eliminates the need for juggling multiple instruments, streamlining the diagnostic process and significantly improving efficiency and accuracy in every installation.
Accurate data on flow, pressure, temperature, and hardness ensures that installations are carried out efficiently and effectively, reducing guesswork and enhancing reliability.
By providing exact measurements of key water performance parameters, AquaScan enables installers to select the most suitable solution for the job.
It also simplifies the diagnostic process by consolidating multiple measurement tools into one device. This allows installers to focus on delivering high-quality installations, reduces the likelihood of call-backs, and saves valuable time on each job.
Beyond just water pressure and flow, AquaScan measures temperature and hardness as well. This all-in-one capability makes it a versatile tool that can handle various aspects of bathroom and shower installations, ensuring that every parameter is accurately monitored and controlled.
For more information please www.rdr.link/pbh018
tailored training
Mixergy Training Officer, Roy Fugler, has been a heating and hot water engineer since he did his apprenticeship with British Gas in 1978 and a trainer for the last 20 years. Recently, he took a moment to describe what installers can expect when they attend Mixergy training with him.
What I love about my job is that every day is different. I meet, either in person or online, heating engineers from all over the UK –and sometimes beyond – each with their own training requirements, so I tailor the days to suit them. Since joining Mixergy, I have been working with the technical and product team to create some quick guides, videos and e-learning. I’ve also developed some new training presentations and content for face-to-face training which I can deliver either at the Mixergy training centre, partners’ training facilities or onsite.
I have been attending British Gas engineers’ team meetings all over the country, using easy-to-transport demonstration boards to train them on wiring, controls etc for the smart Mixergy cylinders they are installing. They are ‘live’ and working, so the engineers can actually get hands-on, which is a much better way for them to learn, rather than me just talking about it.
Sometimes, a contractor may have engineers working on a new housing development, installing a particular product, or an installer may be fitting one of our products for the first time. In this case I could carry out the training alongside them onsite, sharing installation hints and tips,
I want delegates to leave us knowing that they can install and commission a Mixergy cylinder correctly and having the confidence to talk knowledgeably to their customers about smart cylinders
explaining all the wiring and controls, showing how to connect the cylinder and set up the app, and going through the commissioning process. Then they can carry out the processes on their own, safe in the knowledge I am there to help if they need it.
A brew and a chat
There’s not really such a thing as a ‘typical’ day, but if we have engineers booked into a training course at Mixergy HQ, I tailor the day to suit their needs. They may just install products, or they could be service and maintenance engineers, or they may do both – and there could be a mix of all three, so it’s important I ensure everyone leaves with the information and skills they require for their work.
We start off the day in the only way –with a brew and a chat. If they’ve been signed up for training by one of our area sales managers, I will have had a heads-up of what is required. Sometimes, the engineers have already done a webinar with me but want a bit more in-depth knowledge.
Tea break’s over and we get down to the training. I start off by telling them a bit of background about the company. I explain how, when they were at Oxford University, Pete Armstrong and Ren Kang conceived the vision of a network of smart hot water cylinders which would provide flexibility to the grid. This would enable more renewable energy to come online and support the clean energy transition.
Hands-on
I explain how a Mixergy X smart cylinder works and the differences between it and an ordinary ‘dumb’ cylinder. I talk about how it heats from the top down and uses stratification to only heat the water the household needs.
I cover how to install the cylinders and give an overview of fault-finding and servicing. The delegates can get hands-on with a live cylinder that is connected to a heat pump so I can show them how it works, explain about the gauge and they can get hands on with it.
I show them how to set up the controller – and prove it’s not at all scary – demonstrate how to connect the cylinder to the internet, and also how to set up schedules and temperatures on the Mixergy app.I also talk about the solar diverter and how it monitors the household’s solar PV, automatically diverting excess energy into the cylinder to produce free hot water. I will also show them a Mixergy iHP X integrated heat pump cylinder working and explain how easy it is to install and set up and all the benefits it offers to their customers.
Legislation
During the day, I will cover any relevant legislation and regulations, for example G3 regs, and answer any general questions about heating and plumbing, such as how much hot water is required per person per day.
At the end of the day, I want delegates to leave us knowing that they can install and commission a Mixergy cylinder correctly and having the confidence to talk knowledgeably to their customers about smart cylinders, how they can prepare for the heating systems of the future and the cost and energy savings they can make.
Developing talent
One of my favourites parts of the job has always been working with students. I am passionate about training the next generation of heating engineers. We have a partnership with Newham College in London and I’ve been down there a few times. The College is in quite a deprived area, but the staff are so passionate about getting the students through their courses and exams, and supporting them to enter the thriving renewable heating job market. The staff are really engaging with them and truly helping to make a difference to their lives.
As an industry, we need to encourage more young people to join, particularly with the push for heat pumps, to address the skills gap, add to the number of heating engineers who are moving over to low carbon technologies, ensuring we have plenty of young people entering the industry as more engineers retire.
For more information or to book onto a Mixergy training course please www.rdr.link/pbh019
Building a successful plumbing business–ADVICE FOR COLLEGE LEAVERS (PART 2)
How does a student leaving college start up their own successful plumbing business? We asked professional plumber, entrepreneur, and inventor of the hotun dry trap tundish, Russell Armstrong, for his advice on what to do.
Russell was a designer and then a kitchen and bathroom fitter. When he moved to a new area of the country, he decided to start a new business as a wet plumber. In the first part of the interview (in the September issue) Russell explained his route into the industry and his way of gaining new customers.
QAt the end of the last article you explained how you advertised your business locally. So, how did work come your way?
Whilst it is important to take enquiries when they come in, it is also important to remember that when you are working for an hourly rate, if you are on a job, that a phone call doesn’t interrupt the progress of your time there.
Therefore, when I was working, I had the phone divert to a recorded message stating I was busy working and would call back as soon as I had a slot between jobs. I wanted my potential customers to know they will never be charged for my taking a phone call for another job, but I also made sure to call back promptly.
In effect, it was a combination of satisfying existing customers and demonstrating honesty to new customers that led to more and increased work coming my way on recommendations.
When the phone rings, this is your very first time to make a great first impression. The phone call is tremendously important because that is when you demonstrate your knowledge and inspire confidence.
A happy welcome from you is important, it helps the customer feel that they are especially important, and you are happy to receive their call. But primarily, you listen.
It is more important to listen in this first phone call than at any other time. It is very tempting to jump in and take control of the situation but be patient. Once the customer has described their problem, then you go into ‘triage mode’.
QWhat is ‘triage mode’?
Ask questions like, “I think I have understood your issue but can a please ask a few questions?” This develops rapport with your potential customer and gives you the opportunity to display your knowledge without being overconfident.
Many customers have little knowledge about the mechanics of the problem and may worry about wasted water or worse, wasted energy. Share their concerns and ask triage questions. There is so much to learn about how to do this, but making sure that you know what the issue is, is
what you are after. Is the spillage indoors or outside, is the leak going down the drain or onto the floor? This way you understand the urgency or otherwise.
QWhat other things may
help?
It helps to discover the style of tap or toilet you are dealing with. Ask them to send you a picture. A picture paints a thousand words.
It is useful to make sure that you properly identify where a leak is coming from. A customer’s description of a leak may not be what you think it is. So, ask some more detailed questions before making assumptions.
Whilst you are asking these questions and building your relationship with the customer, you are also getting them to trust you. You are also demonstrating that (by asking questions) you care about their issue and you are not dismissive.
What I did was then was to confirm what I thought was the problem that they had described and how long I thought it would take me to fix it, confirm my rates and conclude that I will probably be there for about half an hour (or an hour) and that the
charges for that was X (plus parts at cost plus X%. I also explain that if, when I got there, I thought the job would take longer, then we would discuss the work and if they weren’t happy that I would not start any work and there would be no charge for the call out.
QDo you have any ‘pre-call’ tips?
Along with your tools make sure your van is stocked with all the common replacement items too. For a set charge on a simple leak repair, you do not want to have to travel to a merchant and back again just to buy a washer; that is a wasted hour for which you are not getting paid. You can replenish stock as you use it, but you must have the essentials to begin with.
QAnd what about when you arrive at a customer’s house?
Be on time, be polite and friendly and know the customer is worried; what may seem trivial to you may seem much more serious to them. Remember, it is their home. In inclement weather, arrive with overshoes. I found that some of the simpler repairs take only a few minutes, so be fair. I never felt comfortable asking for my full rate if I had only been at the property for five minutes. Sometimes I halved my rate or even (if I felt I was dealing with a vulnerable customer) waived my fee altogether and just had a cup of tea and biscuit as payment!
The goodwill that this creates cannot be underestimated – demonstrating that you really do look after your customers. You get their next job and the jobs from their friends and family too.
QDid you offer other advice while you were at a property?
I always made sure I checked other water fittings, at least visually, making sure that the stop cock isolated effectively. Also, be observant of any drips that might not be obvious (especially toilet overflow leaks into the toilet bowl). If you find any, point them out and
inform the customer that it might be wise to have these fixed at some point in the future, but never push.
I have had well paid jobs from new customers who said, “you were so kind to point this out”, for example. Never fear doing a small job for free; I always found it pays dividends.
Q Did all your work just come from your postcards?
Initially, yes. But very soon most of my work came from word of mouth, but it would not have happened without the initial footwork hand delivering my cards.
Q How did you come to invent your own product?
When I was young my Dad said to me: “Get a trade”, so plumbing became my trade, and the building industry has served me and my family very well for many years.
As for my invention, I was fitting a small unvented water heater in a warehouse restroom that required a plumbed in kitchen sink and tea point. There was no access to a drain, so I had to specify a macerator to pump away the wastewater, but I had to connect the PRV (from the self-specified unvented water heater) to the macerator and have it remain compliant. There is little space below a kitchen sink in a base cabinet and I looked everywhere for a compact solution but there was none on the market. The traditional solution required too much space and, if I could fit it,it still meant that servicing would be an issue.
So, I designed my own solution, which proved immensely popular. I do want to thank all those who supported me, including the many world leading HVAC manufacturers.
For more information on the hotun Dry Trap Tundish range please www.rdr.link/pbh021
We caught up with Joseph Saxby, Founder and CEO of Spruce, to find out how heat pump installers can benefit from digital tools, reduce paperwork and maximise business growth.
‘
One seamless system‘
QWhat is your view of the UK heat pump market at the current time?
I think it’s at a pretty exciting inflection point. 2024 installs are well up on 2023 and this looks set to only accelerate as we solve some of the issues that have been holding back the space. There’s much better general awareness of heat pumps amongst homeowners, the various negative myths are being effectively challenged, and nearly all the energy companies now offer heat pump tariffs which are creating serious bill savings for consumers. However, heat pumps are clearly not yet mainstream and we’re a long way from the government’s 2028 target of 600,000 installations a year. To achieve this, we have to improve affordability for the average homeowner (both reducing upfront costs and boosting ongoing savings). And we really need to help existing installers scale their businesses efficiently, while making it appealing and easy for new installers to move into the space.
QWhy did you set-up Spruce and how long have you been operating?
We set up Spruce at the end of 2023 because we felt that the challenges faced by heat pump installers were being overlooked. An average installer works long hours but spends a huge amount of time not doing installations – instead, that time is spent dealing with enquiries that don’t convert, doing manual data collection and processing, and compiling a ton of paperwork.
This means that installation businesses frequently struggle with low profit margins after all the wasted time is taken into account – and often lack the time and resource to scale their businesses.
We’re building tools to help ambitious installers run their business without all the pain, hassle, and manual process that they have to deal with at the moment. We believe the only way to seriously
accelerate the roll out of heat pumps, let alone hit 600,000 a year, is to put the needs of heating engineers and installation businesses front and centre.
QDo you have any advice on how installers can grow their heat pump business?
I should start by clarifying that I’ve never run a heat pump business myself, but there are several things I’ve seen consistently being done well by the best installers:
Focusing on quality. Hiring engineers that really care about doing high-quality installations and providing excellent customer service. Word-of-mouth referrals and positive reviews create a real flywheel of organic growth.
Building partnerships and investing in marketing. From the basics of a professional-looking, Google-optimised website, to building a presence on local social media groups, and developing partnerships with merchants, manufacturers, builders, and architects – marketing risks being a waste of money if done badly but is essential to serious growth.
Streamline the business with technology. Implementing CRM and project management tools that have been designed with heat pump installers in mind can help the business stay organised and on top of deadlines as well as keeping all projects (heat pump, boilers, solar, servicing) in one place. Adding in specialist tools for heat pump installers (like Spruce) can then radically streamline the whole heat pump installation journey, and save countless hours every week to put back into growing the business.
QWhat kind of digital tools does Spruce provide?
We’re building an end-to-end platform for heat pump installers to manage their businesses efficiently, freeing up valuable time to spend on growing the business. It means everything can be handled in one, seamless system, and substantially increases the number of enquiries that turn into fully paid jobs.
Our Estimate Tool helps handle enquiries – allowing installers to respond in minutes not days, and separating the serious enquiries from the time-wasters. Our Survey & Design Tool then manages the heat loss survey, system design, and proposal creation – turning a process that currently takes several days to one that can be done in a couple of hours. And we’re just about to release a tool to produce and manage all the compliance paperwork that’s needed once the installation is done.
For more information on Spruce please www.rdr.link/pbh022
As the nation moves towards its target of reaching net zero by 2050, closing the skills gap is becoming increasingly important. Ian Trott, Head of UK Training Solutions at Baxi, explains the steps being taken to bridge the skills shortage and encourage a more diverse workforce of the future.
CLOSING THE SkillsGap
According to the latest stats from industry sources, in 2023 around 60,000 heat pumps were installed in the UK. To meet its ambition of 600,000 installations per year by 2028, DESNZ has set a target of 12,000 trained heat pump installers, with 7,000 installers trained so far. However, this falls short of the Heat Pump Association’s forecast that a minimum of 33,700 trained installers will be needed to meet demand. As with the emergence of any gap, there’s an
opportunity on the table to fill it. We can take plenty of encouragement from the fact that as of 31st March 2024, there were over 150,000 Gas Safe registered heating engineers in the UK. By training up these existing professionals and encouraging people from all backgrounds into the profession, the skills shortage hampering progress to net zero can certainly be addressed. So, what exactly does the training on offer need to look like to develop the skills we need as a sector and as a nation?
Training for all
It is imperative that both manufacturers and the government provide accessible training courses that focus on the wide variety of heating solutions available to accelerate the move to low carbon heating.
This includes courses on electric solutions like air source heat pumps, hot water cylinders and electric boilers. The ask of today’s installers is to understand the entire home heating system and consider measures including insulation to maximise the energy efficiency of boilers or heat pumps. An understanding of complementary technologies, such as cylinders paired with solar photovoltaic panels, will also be necessary to optimise efficiency.
As homeowners seek to reduce their environmental impact and energy bills, they will need skilled, local heating engineers who can advise on various options. Undertaking these types of training courses will enable installers to deliver the right solution for their customers.
High-quality training for new engineers is also vital to ensure installations are completed correctly the first time and perform as expected. As we all know, incorrect installations can lead to inefficient systems, higher energy bills and costly call-outs.
Training providers and manufacturers play a key role in upskilling the current and future workforce as the heating landscape evolves. In addition to offering training courses, providing support such as assisted commissioning and aftercare for homeowners and installers will remain just as important. This can be provided through customer service provisions and networks of service engineers. This will ensure peace of mind for customers from day one and the knowledge that help is available should they need it further down the line.
Leading by example
To provide high-quality training for installers across the UK, Baxi has opened a new 10,000 sq ft Solutions Academy at its Warwick headquarters. The investment in the centre aims to increase annual installer training capacity on the site from 600 delegates in 2023 to 2,000 in 2025.
This enhanced capacity as well as e-learning and pre-learning capabilities, ensures those heating engineers keen to keep up to date on the industry’s latest developments, can do so in a range of different formats. Baxi’s nationwide team of 10 expert trainers is also being expanded to operate out of four wholly owned facilities and 13 satellite centres hosted by third-party education specialists. Up to 10,000 installers a year will be able to visit these sites by 2025, as well as benefit from Baxi’s e-learning platform.
These investments will go a long way in making the provision of training facilities more accessible to all heating engineers.
If you would like to attend an upcoming Baxi training programme, please www.rdr.link/pbh023
A trainer’s perspective
Rachel Griffiths, Training Officer at Baxi, came into the heat pump industry as a qualified gas engineer, having worked in the plumbing, heating and gas industry for more than 10 years. During this time, she installed and maintained various plumbing and heating systems. She joined the Baxi training team in summer 2023 and achieved her BPEC heat pump qualification while working for the manufacturer.
Speaking about her role, Rachel said: “I deliver a variety of training courses to engineers including Baxi-specific product training to help them develop a more in-depth understanding of our solutions. I also provide specialist training such as fault finding and system wiring courses. I’m delighted to be focusing on delivering more heat pump courses this year, as well as two-day courses covering design, installation, commissioning and servicing.”
Discussing what the future looks like for trainee heating engineers, Rachel said: “Heat pumps have an important part to play in the energy transition, and we need more people to install and maintain them. I would encourage anyone, of any gender, to consider a career in the heat pump industry.
“If trainers can focus on encouraging existing installers to upskill in alternative heating technologies, we can help accelerate the industry’s move towards net zero. Government and manufacturers such as Baxi can also continue to encourage the next generation of heating engineers through accessible training facilities and initiatives aimed at younger populations.”
To support those who qualify as a Baxi Heat Pump Installer with an extra incentive, installers can receive £600 cashback on their first three eligible installations of Baxi HP-40 ASHPs before 6 January 2025. To claim the cashback, heat pumps must be registered through Baxi Works and an assisted commissioning with a Baxi Engineer must be completed on the first installation if an installer has not already done so previously.
KESTON COMBI 2 WITH HIGH-RISE FLUE KITS INSTALLED AT BREWERY WHARF APARTMENTS
Keston has supplied Combi 2 boilers and new High-Rise Flue Kits to a selection of residential apartments in the Brewery Wharf development in Leeds, as part of a recent refurbishment programme.
To evaluate the requirements of the building and to discuss how best to meet essential compliance, Keston arranged a site visit with the building owner to discuss an upgrade to its existing PowerMax twin flue appliance. Following this consultation, the building owner also outlined the following requirements: to limit disruption and to maintain the building’s aesthetics. It was decided that the apartments needed a modern heating system that could be easily integrated with minimum fuss. The design of the apartments dictated a long flue length that immediately ruled out the majority of boiler manufacturers. Keston, with its twin flue system and high-rise flue kits, was able to address this solution.
Replacing a boiler can often involve relocating the appliance position, which means complying with specific requirements on placement of the flue and air intake on the exterior of the building, and ventilation for the internal boiler location in line with BS5440. These requirements ensure that waste gases do not compromise safety and are very clear on distances away from windows, doors and vents, other property features and neighbouring properties. To avoid the need to relocate the boiler to a different area,
the Combi 2 twin flue boiler was specified with the Keston stainless-steel high-rise flue kit. This meant that the boiler did not have to be relocated and could remain in the same location within each of the selected properties, using the same flue route.
Long flue runs
Offering greater flexibility through the Keston twin boiler system, Keston Combi 2 boilers can be sited up to 27m** from the flue outlet, which is an important consideration for long or difficult flue runs and was a particularly important consideration on this project where the external flues could not negatively impact the aesthetics of the building.
Valuable savings were made due to not having to re-locate the boiler. This solution also addressed the issue of shallow flue voids within the building. The gradient on a new flue can often be difficult to achieve and conceal in shallow voids. However, with the Combi 2
fluing requiring a slope of only 26mm per metre run and diameter of only 50mm, this ensured the pipe remained within the shallow void, whilst helping to simplify installation.
High rise flue kits
The Combi 2 boilers were installed with the latest high rise flue kits from Keston. Suitable for all buildings in England and Wales higher than 18m, the new Keston High Rise Flue Kit is fully compliant with the latest Part B Building Regulations, and installations in Scotland above 11m, in accordance with the Building Standards Technical Handbook 2020: Domestic Buildings. Constructed of high-quality 316 stainless steel, the kit offers a corrosion-resistant alternative to other non-combustible or fire-resistant materials and is compliant with the revised legislation covering materials allowed as part of the make-up of external walls.
Residents are now benefitting from a compliant, reliable and energy efficient system, which has been achieved with minimum disruption and without negatively impacting the visual aspect of the building. Going forward, Keston are working towards updating the remaining apartments to ensure the building complies with regulations.
WILSONART UNIFIES BATHROOM PROPOSITION UNDER WETWALL BRAND
Wilsonart UK has combined two of its brands in the bathrooms category bringing its established Mermaid range of bathroom wall panels under the globally recognised Wetwall brand. The company says it will introduce a comprehensive range of Wetwall products structured in a ‘good, better, best’ tiered proposition to cater for the distinct needs and preferences of its diverse customer base.
Contemporary collections
With four collections of bathroom wall panels comprising over 100 decors, the new Wetwall offering gives bathroom installers what the company believes is a design and finish to match any customer’s taste and budget. From modern marbles and textured stones to designer decors and trend-led colours, Wetwall panels enable installers to, “re-imagine how they can renovate, refresh or revamp their customers’ bathrooms.”
Every product across all four collections is completely grout-free. All Wetwall panels create a 100% waterproof system backed
by a lifetime guarantee, once fitted in line with the relevant installation guidance and using Wilsonart Complete Adhesive and Sealant plus trims where required.
Wetwall’s brand new Alloy collection of square-edged bathroom wall panels offers, “maximum durability and fire protection in the form of an innovative alternative to glass panels.” The modern panels are available in a choice of contemporary decors and solid colours, in a matt or gloss finish.
Installers can also benefit from a range of coordinating splashbacks, vanity worktops and shelving. Wetwall’s new Alloy splashbacks are sized to fit the most popular sink sizes without any need for cutting, while every worktop is supplied with antibacterial surface protection as standard, designed to slow the growth of up to 99% of bacteria.
Wetwall’s Elite collection, previously listed under the Mermaid brand, expands on the capabilities of Alloy by simplifying installation for bathroom fitters with its ‘fast-fit’ tongue and groove joints, ‘100% waterproof core’ and sleek postformed edges.
Tile collection
Wetwall’s new Tile Collection completes the product proposition by offering what the company calls, “the balance of modernity and tradition that the tiled bathroom look brings, but with no need for grouting.”
The new Wilsonart Complete adhesive and sealant has been formulated to deliver a high-strength and professional quality bond and finish. The sealant is available in 13 specially formulated colours as well as a clear variant.
Bekki Griffiths, Senior Marketing Communications Manager at Wilsonart, said: “Our ambition is to grow the Wetwall brand to be the household name for bathroom panels, among both installers and homeowners. With the strength of backing from Wilsonart and a truly unique product proposition, we’re confident we can establish this position quickly.
“When compared to tiles, Wetwall panels are quicker, easier and cost less to install, taking around half a day to fit, in comparison to what is often a two-day tiling job. The up-front cost might seem comparable, but once you factor in the more labour-intensive process and additional materials required for tiles, Wetwall is the hands-down winner.”
For more information on Wetwall please www.rdr.link/pbh025
GRANT INTRODUCES FIFTH GENERATION HEAT PUMP
First previewed at InstallerSHOW in June, the Aerona 290 air source heat pump is the fifth generation of air source heat pump from Grant Engineering.
The company says the Aerona 290, which will be supplied alongside Grant’s Aerona³ models, will be available to order from October with the 4kW, 6.5kW and 9kW units available first and larger outputs of 12kW and 15.5kW coming in early 2025.
The Aerona 290 monobloc heat pump has been developed upon three core pillars – design, performance and peace of mind.
Aesthetics and acoustics
The company says the Aerona 290 has not only been designed with its aesthetics in mind but also its acoustics. Featuring a durable, powder coated black casing, the Aerona 290 heat pump’s appearance has been developed following in-depth analysis of customer feedback. The low noise levels of the units, which have achieved Quiet Mark accreditation, are the result of sound-reducing features within the unit including acoustic cotton sound insulation in the casing and anti-vibration feet.
The models have an energy rating of A+++ (at 35°C flow temperature) and their outputs have been rated at -5°C air temperature and 55°C water flow temperature. The units can be monitored and managed remotely, giving both installers and their customers control of their heat pump system and assisting offsite diagnostic support when required. Designed for use with the Aerona Smart Controller, the Aerona 290’s operation can be managed through set-up and commissioning and control thereafter.
Available with a 7-year guarantee when installed by a G1 Installer (terms and conditions apply), the Aerona 290 has been tested to perform in extreme temperatures from -25°C through to 35°C.
Design assistance
For system design and specification, Grant UK’s Design Team are on hand to help installers correctly size a new Aerona 290 system. Meanwhile, on-site technical support from Sales Support Engineers is available to assist installers during the setting and commissioning phase of an installation.
Alongside the new heat pump models, Grant UK is also launching several new ancillary products designed to work with the Aerona 290 and Aerona³ heat pump ranges. These include new models of QR Smart Pre-Plumbed cylinders featuring the Aerona Smart Controller as well as additional Smart heat pump controller kits and accessories. The company says the new products will give installers greater choice and flexibility when it comes to installation, with solutions designed to suit more system types and arrangements.
Training
In advance of the Aerona 290 heat pump being available to order, Grant UK’s
Training Academy has released a free 1-day training course on the new Aerona 290 models at its Academy in Swindon and will be rolling this out nationally to selected training venues from October. The Aerona 290 heat pump training course will cover operation, performance, installation and commissioning as well providing training on R290 refrigerant and the important safety requirements for installation.
“The Aerona 290 has captured much interest since its soft launch at InstallerSHOW earlier this year,” commented Paul Wakefield, Grant UK’s Managing Director. “Our fifth generation of heat pump, the Aerona 290 is an exciting addition to our product portfolio and its availability comes as Grant Engineering celebrates fifteen years of being in the heat pump market. With more and more homes making the transition to lower carbon heating solutions, we will continue to support our customers by providing them with the technologies, products and services they need and the Aerona 290 represents our unwavering commitment to continuous product development in the heating sector.”
For further information please www.rdr.link/pbh026
The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the country. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk
NEW UPONOR BASE CONTROLLERS
GF Building Flow Solutions has added two new Uponor Base Controllers to its portfolio – the X-60 and X-80. Enginered for use with 230V standard wiring the new controllers feature advanced auto balancing technology that maintains the optimum comfort in each room, ensuring a balanced heating and cooling system.
The company says its new Uponor X-60 and X-80 Base Controllers utilise advanced algorithms to enable a more efficient system compared to manual balancing. This is achieved with automatic balancing technology that constantly monitors and regulates the amount of energy required to maintain optimum comfort in each room.
For more information please www.rdr.link/pbh027
ARCTIC HAYES WATER PRESSURE TESTING KIT
Arctic Hayes has launched an All-In-One Water Pressure Testing Kit designed to simplify the tasks of water pressure, flow and temperature testing. The kit includes a Water Pressure Test Gauge, a U-Flow Water Gauge and a Stem Thermometer, all in one set.
The Water Pressure Test Gauge allows plumbers to measure the water pressure within a system. The U-Flow Water Gauge is designed to measure the flow rate of water, assisting plumbers in assessing whether a system is delivering the appropriate amount of water to various fixtures. The Stem Thermometer provides readings of water temperature, which is essential for verifying that water heaters are functioning correctly and that the temperature settings comply with safety standards.
For more information please
www.rdr.link/pbh029
VIMPEX UGO ACCESS
Security equipment specialist Vimpex has launched the UGO Access, which features multiple keys for accessing utility cupboards, riser doors, gas meter cupboards, valve cabinets, and more. The UGO Access keeps the keys that fit many HVAC access points, all integral in one handy case. Each key can be folded out when required and folded back afterwards.
The tool can be used on Utility Cupboard Doors, Equipment Enclosures, Ductwork Access Doors, Thermostat Enclosures, Filter Cabinets, riser doors, Gas Meter Cupboard Doors, Boiler Room Doors, Gas Valve Cabinets, and Gas Flue Access Doors.
For more information please www.rdr.link/pbh028
THE RADIATOR COMPANY RELAX HYBRID
The Radiator Company has launched the new Relax Hybrid – its first ventilated radiator that can warm and cool a space. The Relax Hybrid uses both radiant heat and fan coil assisted engineering and is compatible with both traditional boiler heating systems and heat pump installations. The unit can also serve as a cooling unit when paired with compatible heat pump systems by automatically isolating the heating components.
The Relax Hybrid features soft, curved edges and a smooth and slim design – with a thickness of 107mm. It is available in both horizontal and vertical models and five finishes: grey sparkle, carbon, grey skies, matt white and sand. It can also be equipped with an LED lighting system to enhance its profile.
For more information please www.rdr.link/pbh030
INTA HYDRA INTEGRATES ASHPS WITH EXISTING BOILERS
Inta revealed its first hybrid heat pump system, Inta Hydra, last autumn. The solution, which integrates an air source heat pump (ASHP) with an existing combi boiler, offers homeowners what the company says is a straightforward transition to renewable energy.
The Inta Hydra prioritises the ASHP as the primary heat source, switching to the combi boiler only when necessary. The hybrid system has been designed to maximise renewable energy use, reduce reliance on fossil fuels, and maintain optimal comfort without requiring extensive modifications. Its efficient control logic and four pre-programmed Coefficient of Performance (COP) profiles enable tailored efficiency based on specific heating needs and conditions.
For more information please www.rdr.link/pbh031
DEVA
BY METHVEN VITALITY BATHROOM & KITCHEN TAPS
A new range of kitchen and bathroom taps has been introduced by Deva by Methven. The Vitality range of 16 round and lever basin and sink mixers, pillar taps, bath fillers and bath shower mixers are all available in chrome. Emma Foster, Head of Marketing and Product at Deva by Methven, said: “Our Vitality kitchen and bathroom taps range offers functional solutions with a touch of style. Our new range offers improved specification including the addition of press top wastes with basin mixers and brass back nuts for a secure installation." Each new WRAS approved Vitality tap comes complete with 12 years guarantee, in sustainable brown boxes for enhanced recyclability.
For more information please
www.rdr.link/pbh032
SNICKERS WORKWEAR SOFTSHELL WINDPROOF TROUSERS
The new AllroundWork Trousers from Snickers Workwear combine 4-way stretch and Sorona®fabrics and are designed to deliver functionality and a street-smart, slim-fit look. The trousers have integral windproof softshell material and thin, elastic panels working together to provide wind protection, freedom of movement and efficient ventilation. The patented Snickers Workwear KneeGuard® system plus stretchable CORDURA® reinforcements at the knees and the leg endings deliver additional durability and prevent moisture absorption.
For more information please www.rdr.link/pbh033
NEW BOILER COVER PLATFORM
A new platform has launched which is designed to help plumbing and heating engineers secure future revenue through service and repair work, as well as reward them for referring customers who sign up for boiler cover. Plumbing and heating engineers who refer a customer to ComparePAL get the option to secure that customer and any associated repair, service and maintenance work. For every customer who buys a policy, the engineer who referred them also gets £40 credited into their account, which can be redeemed as cash or vouchers.
Simon Gough, Co-Founder of ComparePAL said: “The number of households that regularly service their boiler and heating system is alarmingly low, which can lead to inefficiencies and excessive gas consumption. Some engineers prioritise installations over service and repair work, but with ComparePAL they can earn rewards and keep their customer for future service and repair work if they wish. Increasingly, boiler repairs and maintenance work goes to larger businesses and insurers, but our aim is to help smaller, independent engineers keep their customer relationships.”
PHPI takes you straight to the heart of the action, as we round up the latest industry videos to keep your eyes busy.
Just type in the rdr.link codes listed to watch… & don’t forget the popcorn!
IDEAL HEATING COMMERCIAL
Three boiler cascade
How quickly can you build a three-boiler cascade? It’s a question that Ideal Heating Commercial has answered, with the company creating a short video showing the process and the time each step takes. Using Ideal Heating’s Evomax 2, the video takes you step by step through the process, from assembling the frames and mounting the boilers, through to the connections, and fitting the pumps, headers kits, insulation and hydraulic separation. The video is time stamped so you can see how the 90 minutes cascade build progresses, although the video itself is just a quick six minute watch.
To watch the video… www.rdr.link/pbh035
CONEX BÄNNINGER
Press fittings
In this video Chirag from CP Utility Solutions takes a closer look at the B Press copper fittings from Conex Bänninger. He talks through the various features and benefits of the fittings, which include products that are suitable for gas, and options that are WRAS approved. Chirag then demonstrates how the fittings can be used, first during the replacement of a gas pipe and then while replacing some pipework that is carrying hot water. During the test he demonstrates how to spot when a fitting has not been pressed and how straightforward it is to rectify the issue.
To watch the video… www.rdr.link/pbh036
DIVERSITECH
Heat Pump Installation equipment
In this video we join Tom from Custom Heat as he talks through some of the equipment from Diversitech which Custom Heat uses during heat pump installations. Tom explains the importance of undertaking a full heat loss survey on a property, before looking at how Diversitech’s equipment, including its Flexi Lite Slab and Foot Kit for mounting the unit and the Soak-Away Kit, to take away the condensate created by heat pumps. Tom continues by looking at the black PVC coated insulation, which is used to help maximise efficiencies and create a long-lasting aesthetically pleasing installation.
