Professional Motor Factor April 2020

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PROFESSIONAL

OILS, LUBRICANTS & ADDITIVES

MOTOR FACTOR

Exploring the impact that the EU Green Deal will have on the UK lubricants sector

A/C & THERMAL MANAGEMENT Taking advantage of the opportunities presented by thermal management

APRIL 2020

BUILDING ON SOLID FOUNDATIONS PMF discovers the secret to remanufacturing success

news ■ appointments ■ expert opinion ■ interviews ■ products

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VOLUME 20 ISSUE 4 APRIL 2020

CONTENTS

6-9

11-16

NEWS

PEOPLE & INDUSTRY

18-20

22-26

BUSINESS & TRAINING

MARKET TRENDS & ANALYSIS

REGULARS

OILS, LUBRICANTS & ADDITIVES

Viewpoint ...........................5

The lubricant technology required for hybrid and electric vehicles..........................................29

News....................................6

How the EU Green Deal will affect the UK lubricants sector ......................................................30

Appointments ...................11 IAAF Update ....................15

Addressing concerns about the proliferation of oil grades in the aftermarket ......................32 Millers Oils’ solution to the seemingly endless list of oils currently available ........................34

Counter View...................16 Talk of the Trade............22

A/C & THERMAL MANAGEMENT What value is to be had in stocking quality axial fans? ..................................................................37

MECHANEX ....................27 Examining Denso Aftermarket’s thermal testing process ............................................................38 Product Spotlight...........46 What’s New? ...................47

An interview with Michael Ingvardsen, Technical Training Manager at Nissens ..........................40 The opportunities presented to motor factors by thermal management ................................42 Why new generation refrigerants need next generation lubricants ..........................................44 A/C compressors and their vital role in hybrid and electric vehicles ........................................45

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VIEWPOINT

Deputy Editor BEN LAZARUS Editorial Assistant LAURA GUALDI Group Editor DANIEL ARON Group Manager ROBERT GILHAM Account Manager ALEX DILLEIGH National Sales Executive ALANA ASHER Design DONNA BOOTH Group Production Manager CAROL PADGETT Production Assistant KERRI SMITH Publisher BRYAN SHANNON Professional Motor Factor is an essential business magazine for those with decision-making responsibilities within motor factors.

To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk.

Printed by Walstead Roche Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way; Watford, Herts; WD24 4YF Tel: (01923) 237799 www.pmfmag.co.uk pmf@hamerville.co.uk Twitter: @PMFmag Facebook: @ProMotorFactor LinkedIn: Professional Motor Factor Magazine Copyright © 2020

Professional Motor Factor: Certificate of Average Net Circulation for the 11 issues distributed between July 2018 and June 2019 Net total: 3,532 United Kingdom: 3,532

An industry effort It is no secret that we are currently experiencing something that many of us never anticipated happening in our lifetimes, with the coronavirus crisis threatening to put businesses, as well as individuals, at considerable risk. However, there are measures that businesses can take to safeguard themselves; for example, the Government has released information on a ‘Coronavirus Job Retention Scheme’, as well as sick pay relief for small and medium sized businesses.

In addition, the IAAF’s website is full of updates, keeping its members, and the industry as a whole, abreast of key information.

Ben, the automotive charity, is also doing its bit to look after individuals within the industry. If you need the charity’s help, its services include information on how it can support you, as well as tips and advice for specific areas of your health and wellbeing that may be affected as a result of the current situation.

From PMF’s perspective, we will do our utmost to keep our readers up to date with the latest information via our website, www.pmfmag.co.uk.

With these troubles having beset the country, the aftermarket must continue to operate; its priority, now, is to enable key workers to get to work and continue to battle the outbreak.

In an effort to provide some clarity on the aftermarket’s reaction to Covid-19, page 6 provides you with a collection of essential coronavirus-related industry updates. Here, we report on DVSA’s decision to extend MOT due dates, as of 30th March. The purpose of this is to ensure a degree of social distancing, and for the businesses that have remained open, it is vital that they continue operations as best as they can with these procedures in place. With workshops remaining open, doctors, nurses, teachers, and other key workers can rest assured that getting to and from work won’t be an issue.

Of course, there is still a concern that with the disruptions that the situation has caused to aftermarket businesses, the industry may struggle as a result. Page 15 sees Wendy Williamson, IAAF Chief Executive, call for the Government’s support in this endeavour, stressing that: “The time to act is now, as we need to have the procedures in place to ensure the industry can continue to survive during the current crisis.”

If your business is staying open, the best advice I can For more information on the give is to ensure that the right processes are following resources, go to: implemented to ensure that person-to-person contact is reduced as much as possible, in order to protect both Government measures: employees and customers. That way, you’ll be able to www.rdr.link/FP042 operate as smoothly as possible and help to keep key workers on the road.

IAAF: www.rdr.link/FP043 As Wendy Williamson stated: “We need to work Ben: www.rdr.link/FP044 together to protect the industry.”

Please stay safe, enjoy the issue and have a good month,

Ben Lazarus Deputy Editor

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NEWS ©Mike Fouque/AdobeStock

OESAA postpones Autoinform Live The Original Equipment Suppliers Aftermarket Association (OESAA) has announced that Autoinform Live, due to be held at the GTG Academy in Wolverhampton from 25th-26th April, has been postponed due to escalating restrictions as a result of the Coronavirus pandemic.

OESAA Chairman, Nigel Morgan, made a statement on the cancellation of the event, and he said: “We have taken the regrettable decision to postpone Autoinform Live due to circumstances beyond our control.

“Many trainers have been forced to withdraw from the event due to companyimposed restrictions, and we feel compelled to help limit industry exposure to the Covid19 pandemic.

“Obviously this decision was not made lightly and is deeply disappointing to everyone at OESAA, as well as our associates, who have all worked so hard on the event up to this point.

“All those who purchased tickets have already been refunded, and we hope that they will again sign up to attend a rearranged event at the same time next year.

“OESAA remains committed to delivering the industry’s most educational and informative training events, so we are hoping that Autoinform Ireland, due to take place on September 26th-27th at the NSC in Dublin, will not be affected.

“We hope that, by then, we will all be able to get together for what promises to be a fantastic weekend.”

IMI urges industry to use online tools during pandemic Steve Nash, CEO of the Institute of the Motor Industry, has confirmed that the professional body is very much ‘open for business’ to support the motor retail sector during the Coronavirus pandemic.

Steve commented, “Whilst we all must heed the government guidance in terms of social distancing, the mobility of individuals and the businesses that serve our communities will be vital during the next few months. And that means that vehicles, whether personal or business, must be maintained to safe standards and that the focus has to remain on training the next generation of automotive professionals.

“In terms of educating the next generation, the decision to close schools is a concern. For students in Further Education, the IMI has a team of experts

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available to provide remote assistance for colleges that will want to continue to support their students pursuing motor sector related qualifications.

“It’s also vital that MOT testing remains in place to ensure that the vehicles used by individuals and businesses are roadworthy.

The fact that our MOT Tester, and Annual Assessment and CPD can be completed online, will help to ensure that the DVSA standards for MOT testing are maintained.

We also have remote assessment tools for a number of vehicle servicing and repair qualifications, and we are reviewing the option to extend some accreditation periods to ensure that motor industry professionals who can’t get to physical centres in the next few months do not lose their accreditations.”

Vehicle MOTs due from Monday 30th March will be extended for a six month period In order to ease workloads on MOT stations during the Covid-19 pandemic, the DVSA has announced that vehicle MOTs due from Monday 30th March will be extended for a six month period.

With garages and MOT stations being listed as essential workplaces, there is a need to relieve the pressure placed on them, particularly with a reduction in MOT testers, with some in self-isolation.

However, people can still obtain an MOT during this period if required.

Below is the DVSA's official guidance for drivers whose vehicle's MOTs are due from Monday 30th March.

What you need to do You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30th March 2020. However, you must keep your vehicle safe to drive.

Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

Keep your vehicle safe to drive You must make sure your vehicle is safe to drive (‘roadworthy’). It can be unsafe even if your MOT expiry date has been extended. You can be fined up to £2,500, be banned from driving and get three penalty points for driving a vehicle in a dangerous condition.

You should still take your vehicle to be repaired at the nearest open garage.

The government is allowing them to remain open.

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Richard Welland becomes new IAAF Vice-President Richard Welland, Managing Director of WAIglobal UK, has been appointed the new Independent Automotive Aftermarket Federation (IAAF) Vice-President, supporting President, Terry Knox, and Chief Executive, Wendy Williamson, before taking over as president in 2021.

The new-look council was announced at IAAF’s recent Annual General Meeting (AGM).

Welland is very familiar with the federation, as he was previously Honorary

Treasurer for more than 10 years, before stepping down to assume his new role.

As the Managing Director of one of the UK’s largest rotating electrics suppliers, Welland has extensive experience in the automotive industry, and has presided over many mergers and acquisitions to successfully grow the business.

In his role, Welland will work to ensure product availability remains at an optimum, and, owing to his industry insight, should be able to predict market changes and developments often before they happen.

On his new appointment, Welland

Dayco invests in youth Dayco is investing in the future and reaching students still in technical college.

Responding to a request from Thomas Barrett, Motor Vehicle Tutor at Tameside College in Greater Manchester, to provide information and assist its second and third-year students, Dayco sent its local Business Development Manager, Matt Driver, and National Technical Manager, Glen Goldstone, to help them gain an appreciation of the technology and complexity of current power transmission systems.

“Although our training seminars, which cover auxiliary and timing system technology, problems and replacement installation best practice, are aimed at professional technicians, the opportunity to impart this information into the minds of the next generation is one we believe is really positive,” Glen explained.

On completion of the hour and a half long seminar, the third-year students were awarded with a module one Dayco training certificate, while all attendees were also presented with a selection of branded pens, beanies and technician’s gloves as mementos of the day.

Thomas Barrett added, “I would like to thank Glen and Matt for coming and giving such a great seminar. It was most informative and enjoyable, and we had great feedback from the students, which is a huge positive.”

commented, “I have always been passionate about this industry and with so many technical developments expected in the upcoming years, my time as Vice President, and then President, is sure to be exciting. We have a great team of aftermarket specialists on the IAAF Council, and I’m confident that we will work together to support the wider industry and overcome any challenges.

Wendy Williamson, IAAF Chief Executive, added, “Richard is a great advocate for the automotive aftermarket and I’m delighted to welcome him into his new position as Vice President. His industry experience makes him the perfect candidate to understand and tackle issues affecting the sector.”

Banner Batteries energises its association with AC Components Driving forward its association with Banner Batteries, AC Components – one of Northern Ireland’s largest stockists of car parts and spares for all makes of car – has bolstered its delivery vehicle fleet with a new van wrap co-branded in the Banner Batteries and AC Components livery.

Joining an eight-strong delivery fleet covering a 20-mile radius from its base in Portadown, the eye-catching van will no doubt become a familiar sight to customers across the province, whilst serving to increase the brand visibility of both Banner Batteries and AC Components in the process.

With Banner having been a supplier of automotive and light commercial batteries to AC Components for the last two years, this latest co-initiative has been instigated to enable the company to unwrap its potential across Northern Ireland by promoting its standing as one of the world’s leaders in the field of batteries with an established and unequivocal O/E pedigree.

AC Components’ Director, Alwyn Megarity commented: “The vehicle wrap has already attracted the attention of a number of customers who have commented favourably on the design and look. Banner is an accomplished and widely recognised O/E supplier to the likes of BMW, Volkswagen, Porsche, Aston Martin, Morgan, Daimler and Volvo. They offer an extensive product range that is unquestionably of the highest quality and one that is backed by unrivalled availability. We feel sure the dual-branded van will benefit both companies and reinforce the bond vested in our relationship.”

Responding, Banner Batteries’ Business Development Manager, Russell Shea, said: “We are delighted to be working with AC Components and implementing initiatives such as the co-branded van wrap, which will only serve to strengthen this association in the future.”

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NEWS UK stockists get to grips with Lucas range To provide customers with a greater insight on its product portfolio, SMP Europe has begun hosting Lucas technical training events for UK stockists at its Nottingham ‘centre of engineering excellence’.

At the most recent event, attendees were provided with hands-on demonstrations of the brand’s engine management products, enabling them to get to grips with the latest innovations in the range.

They were also given the opportunity to engage in a Q&A session with SMP Europe’s technical engineering experts.

Richard Morley, SMPE Commercial Director, commented, “With technology developing at a rapid pace, it’s important that the entire supply chain keeps up with the changes to avoid getting left behind in a constantly evolving market.

“We invested in our centre of engineering excellence exactly for this reason, and technical training events, such as this one, mean we can share our engineering expertise with customers. It’s a two-way

13% of total new car registrations in Europe made up by EVs After a large increase of European registrations experienced in December 2019, volumes for January decreased, marking another month of transition for the complex new car market.

A total of 1,138,057 new passenger cars were registered in January 2020, representing a decline of 7.6% from January 2019.

This steep reduction was in large part caused by the last minute purchases made in December, due to the impending introduction of the new CO2 emissions regulation.

Despite the decrease from December, registration levels were actually the fourth highest in January, for any year in the last decade.

Felipe Munoz, Global Analyst at JATO Dynamics, explained, “The European market is still showing signs of strength despite a tough environment. We believe that the market is capable of adapting to meet new regulations and impending challenges. This is exemplified by the increase of EV registrations, which was a lifeline for many OEMs in January. Only two years ago, not many in the industry would have predicted such high levels of demand for EVs.” ©VitalyKrivosheev/AdobeStock

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communication, and we are able to engage directly with Lucas stockists and answer any queries – as well as listen to any issues affecting the industry – with the aim to continually find solutions.”

Marathon and Fueltone announce partnership

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Marathon Warehouse Distribution has announced that it has partnered with Fueltone Pro to distribute the company’s range of fuel additives.

Fueltone Pro is a UK based manufacturer of premium fuel additives and engine treatments. On the partnership, Adrian McComas, Marathon’s Director of Marketing, commented, “The Fueltone range is a perfect fit with our current brand portfolio.

We’ve already seen excellent customer take up of Fueltone DPF Foam Burst, the in-situ DPF cleaner, and we have now committed to stock the whole Fueltone range, bringing fast, same-day availability to customers nationwide. With numerous USPs and unique products on offer, we look forward to a long and prosperous partnership.”

Fueltone Pro offers a consolidated range of additives, enabling Marathon’s customers to tap into the extensive additive and engine treatment market at garage level. With further geographic expansion planned, Marathon claims to be committed to providing full same-day coverage to motor factors.

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Klarius strengthens its partnership with Staffordshire University Klarius Products showed its support for Staffordshire University by taking part in the institution’s Business Breakfast during National Apprenticeship Week, underlining the company’s commitment to place education at the forefront of its strategy.

Staffordshire University’s Business Breakfasts are designed to foster collaboration between the university and local businesses, creating key opportunities for both parties to explore potential partnerships to deliver innovative products and services.

Klarius, based in Cheadle, was one of the key participants at the latest event. The company is dedicated to providing continuing educational opportunities to students and staff, as well as establishing longstanding relationships with distinguished universities and training centres.

Doug Bentley, Head of Research and Development at Klarius, commented, “We were delighted to attend the event organised

by Staffordshire University during the

National Apprenticeship Week. The occasion was particularly important for us, as Klarius’ success and continuous growth is based on the ever-evolving specialised knowledge and expertise of our workforce. The event was

crucial to identify opportunities, meet new people, discuss joint projects and look forward to future collaborations with Staffordshire University.”

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ATIEL changes quality process in response to VLS investigation ATIEL, the representative body for manufacturers and marketers in the European lubricants industry, has changed its quality management policy to ensure that ATIEL member products are now included in compliance programmes for the first time. The change comes in response to a Verification of Lubricant Specifications (VLS) investigation, which was referred to ATIEL in 2019.

Case 160 involved a 5W-30 Fully Synthetic SN/CF Oil that was making technically conflicting claims concerning the ACEA engine oil sequences and OEM specifications, which were not technically feasible. After months of investigation and dialogue, the named party failed to provide the Candidate Data Pack, putting them in breach of the ATIEL Code of Practice. VLS reported the company to ATIEL for breaching its undertakings under the ATIEL Code of Practice.

Previously, ATIEL members only had to sign a letter of compliance, saying that their products conformed to the correct standards.

Their products were not subject to compliance testing – only non-member products were. However, the investigation into case 160 highlighted that this process may not be stringent enough to uphold industry standards.

At a meeting of the ATIEL Quality Management Committee, it was decided that the policy would be changed so that all products would be subject to sampling and testing, including member products.

Andrew Goddard, Chairman of VLS, said, “The case demonstrates that, as an independent trade body, VLS will strongly pursue cases, including referring them to other European industry bodies, to ensure that lubricant products are fit for purpose. This announcement sends a strong message to the industry that no one is exempt from testing. Product quality and motorist safety must come first.”

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PEOPLE & INDUSTRY

APPOINTMENTS

Movers & Shakers

PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket.

Hankook Tyre

EAG

Excel Automotive Group (EAG) has recruited Sam Cotterill to its team. Sam has been brought in, at least initially, to assist Suplex’s relocation to its new and exclusive distributor.’

Having spent five years at Suplex, where he developed the relationship between the brand and the customer, Sam is regarded as the perfect person to be the conduit between the two brands.

On his recruitment, Sam commented, “I will help ease the transition period by being a familiar voice to customers who have used Suplex previously, as well as handling technical queries and driving sales. As with all new projects, the initial few weeks are when everyone is finding their feet with a new way of working.

EAG Managing Director, Adrian Lamb, added, “The EAG family continues to grow with Sam’s appointment, and having someone that has been immersed in the Suplex environment for many years will be of huge benefit to us as we continue to push the brand in the direction of our customers.

Hankook Tyre UK has appointed Paul Emery as its new Sales Director. Paul has a wealth of knowledge and industry expertise, having spent over 30 years in the tyre industry in various managerial positions.

Chang Yool Han, Managing Director at Hankook Tyre UK, said, “We are delighted Paul has taken up this role. We have ambitious plans for sales and customer service in the UK and Paul is the ideal person to be leading this from a sales perspective.”

Paul added, “I am very lucky to be working with a really experienced and committed team at Hankook who all happily take ownership in making sure our service levels to our customers meet their high expectations, and I am really looking forward to maximising our full potential in the coming years.”

Ecobat Having recently been appointed as a key strategic partner for Exide in the UK & Ireland, Ecobat Battery Technologies (EBT) has recruited Brian Sanders and Scott Barker as its Business Development Managers for the north and south of the country, respectively.

“Brian and Scott have both had long and distinguished aftermarket careers, and have consistently demonstrated their considerable battery knowledge,” said EBT’s Managing Director, Steve Sheppard.

On his new role, Brian commented, “Although a huge challenge, I relish getting the message across to my customers that with the right equipment, they can install batteries with confidence, and with Exide, as well as the other brands we have at our disposal, we have the products to fulfil all their needs.”

For Scott, it’s the diversity of the industry that is of particular interest, and he said: “Engaging with customers in the leisure sector, for which, with Exide and Numax, we have a couple of exceptional brands, as well as in the motorcycle, commercial vehicle and other specialist sectors, are all opportunities I’m very keen to exploit.”

PCL PCL has appointed José Delgado as one its new Export Sales Managers for Distribution Sales, whereby he will be covering Northern and Southern Europe, and Ireland.

On his new role, José commented, “Export is a priority for PCL and I have indepth knowledge of the areas where I will be managing accounts, both geographically and in terms of market trends.

PCL’s Sales Director, Lee Wright, added, “José has considerable experience within the European and Irish markets he is appointed to. We are confident he has the necessary skills and experience to ensure that customers and distributors are well looked after by an expert who can liaise with them in their own language.

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PEOPLE & INDUSTRY

INTERVIEW

A Universal approach

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PMF looks into Universal Turbos, a company that supplies turbochargers to a variety of industries and champions the need for remanufacturing.

S

tarting off in 1988, Universal Turbos has become renowned as ‘best in class’ throughout many industries.

The company’s Managing Director, Grahame Page, explained, “When we began, we were targeting the automotive sector, but due to our location in Hampshire, we began attracting marine and agricultural customers as well.”

Grahame added that at the time, there was a need for diversification, but this has also proven to be a key instrument for the business’ growth; whilst the company is a dedicated specialist in turbochargers, its expertise is now translated into automotive, motorcycle, marine, off-highway and agricultural sectors, supplying turbochargers to customers throughout the UK and overseas.

Consequently, the specialist turbo repair and remanufacturing market is undergoing a resurgence, as Technical Director, James Hard, explained: “In 2007, around the time of the recession, we recognised the need to remanufacture more products to meet

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growing demand.” This, according to James, coincided with the rise of Melett, a specialist turbocharger and parts manufacturer.

“Melett and ourselves sat down and looked at how we could do business together – and we’ve never looked back,” added James. “For a remanufacturer/reconditioner like ourselves, we need to fit the finest quality parts, and Melett excels in this area. Furthermore, we have complete confidence in Melett parts and the information that they provide, which enables full traceability on all parts.

“Supplying independent garages has also taught us a lot, and this has been a great testing ground for our knowledge and expertise because the selection of the correct turbo for a vehicle has become more complex and we have to take customers through a process of elimination to find the right product for them.”

This hand-holding exercise is something Universal has come to accept, and the company puts some of the problems down to the technology available. James elaborated, “Fault finding has become tougher because of diagnostics and the fact that the industry has been taught to

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PEOPLE & INDUSTRY

trust the computer with all the answers.

Vehicle manufacturers can change turbo suppliers and, as a result, we can have five different versions of a turbo for one vehicle make and model.

This know-how – and capacity to supply volume – has meant that Universal is able to reach and support different types of buyers, such as motor factors, buying groups, and warehouse distributors with complete new and exchange units.

As a result, it credits itself with changing the perception of remanufacturing, alongside the investment put in to servicing customers from companies such as Melett.

Expenditure on new equipment, tooling and people are the three largest areas of investment for Universal.

At the company’s 8000ft² premises in the heart of Hampshire, there is a ‘callcentre’ room where staff begin the process of diagnosing faults and processing orders before the production facility commences the rebuilding or remanufacture of the turbo.

It begs the question, does the automotive industry, or any other industry for that matter, fully appreciate the level of expertise that goes into remanufacturing a

turbocharger? Nevertheless, for Universal, it’s all part of the process, and James added: “We train people from scratch and teach them the ‘Universal’ way. The process is what’s needed to arrive at the highest quality repair. There are companies that compete on price alone, whereas Universal’s focus is on quality and service, hence why working with quality parts manufacturers such as Melett is integral to our business.

INTERVIEW

Listening to Grahame Page’s testimony, it’s clear why Melett is “essential” to Universal Turbos. “Our product relies on Melett products,” said Grahame. “The service, technical support, stock, next-day delivery and information shared shows us that Melett is a company with the same values as our own.”

Looking forward, both Grahame and James Hard believe there is a bright future for the turbocharger in an electric environment, thanks largely to the efficiencies it brings. James added, “Smaller capacity engines are more powerful than ever before and, thanks to turbochargers, more economical.

James concluded, “Thanks to our infrastructure, capacity and the continuing support from Melett, we are ideally positioned to work with like-minded companies that care about quality and service, and, as a result, can provide a solution across multiple industries and applications.”

For more information on Universal Turbos’ turbocharger offering, go to www.rdr.link/FP010

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PEOPLE & INDUSTRY

INTERVIEW

10 not out PMF speaks to Tom Curtis, Sales Director at Shaftec, to ascertain how the company has developed in the 10 years since he first walked through its doors.

Q

Please describe your role at Shaftec.

Tom Curtis (TC): My role at Shaftec is Sales Director. I make sure that I engage with everyone in the team on a regular basis.

Ideas come from everywhere, and my team’s input is always welcome. On a daily basis, I communicate with the sales team, data analysts, our General Manager, Operations Manager, and the accounts department. My day-to-day job involves looking after pricing, monitoring buying group terms and conditions, analysing data, and examining margin analysis.

I’m also responsible for looking for new business opportunities, so I make it my business to regularly meet with buying groups and motor factor owners.

Q

Since you started at the company, how has it progressed as a parts manufacturer?

TC: I joined the company in July 2010, when our turnover was around £5 million.

Today, it’s grown to around £12.5 million.

Since consolidating the business, we

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14 PROFESSIONAL MOTOR FACTOR APRIL 2020

now operate from under one roof in the centre of Birmingham’s industrial district – serving the UK and Europe.

In the past two years, we’ve significantly invested in new machinery, installing, for example, a shot blasting machine and machinery for EPS. We also have a Mobile EPS Diagnostic machine that reads and clears fault codes on all electric steering components, meaning we can virginalise the parts for fitment on various models.

Flex ray is the big new project we are currently working on. In essence, this is a bit like going from broadband to fibre, and is basically intercommunications through all electronic parts via the cars own mini ‘ethernet’.

Q

Talk us through Shaftec’s infrastructure (e.g. its facilities, warehouse, etc.).

TC: To consolidate our national production facilities, we acquired the current building in the centre of Birmingham’s industrial region in Hockley in August 2014, and from January 2015, everything has been run out

of here. Remanufacturing everything under one roof allows us better control and is significantly more efficient. As business has grown – inside the UK and across Europe – we’ve had to grow with it! In 2018, we added a mezzanine floor, with the business now operating from a 50,000ft² site.

Q

Obviously, a major part of Shaftec’s offering is its remanufacturing services. Please discuss this offering, and the importance of remanufacturing.

TC: Top quality remanufacturing is not a poorer substitute for new, and sensibly, the remanufacture of automotive parts continues to grow as a global business.

This method offers a more efficient use of energy and resources, and it’s often the only aftermarket alternative to keep older vehicles on the road. By offering remanufactured products, Shaftec provides a vital service and creates sustainability.

At Shaftec, we offer a variety of parts, from fast-moving to niche references, and by keeping a close eye on build costs, we’re able to remain competitive, whilst

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PEOPLE & INDUSTRY

INTERVIEW

being confident that we’re providing a quality product.

In remanufacturing, the part must be completely disassembled, cleaned and examined for wear and breakage. Worn out, missing or non-functioning components are replaced with new or rebuilt components. Electrical parts, for example, frequently need rewinding or rewiring. After the work is done, the part is reassembled and tested for compliance with performance specifications.

Q

Are there any other emerging trends within the automotive industry that have caught Shaftec’s eye?

TC: The main trend we continue to see at the moment is the growth in electric steering (EPS), which continues to increase through application levels and demand. It will not be long before EVs will be more prominent within the UK and European automotive aftermarkets.

In 2019, demand for our new-to-range electric steering parts far surpassed our traditional variants. We recognised the growth opportunities of EPS very early on, and knew that to remain competitive and

secure growth, we had to develop in line with this and invest back into the business.

Advances in technology increasingly widen the scope of components and systems suitable for remanufacture.

Q

Which of Shaftec’s products epitomises the company’s offering?

TC: As a remanufacturer, the Driveshaft is our quintessential product; it’s where we started and we offer the largest range in Europe, with more than 5,500 references.

However, this year, it’s likely that we’ll sell more brake calipers!

Q

How do you see the company developing in the future?

TC: We are well established in the UK, so we are looking at strategies to expand our European business, which has seen a healthy growth over the past 18 months.

We still haven’t scratched the surface in Europe and we are excited for our plans moving forward. We believe we have a good, solid and sustainable business model, with a focus on remanufacturing with integrity, efficiency and control.

For more information on Shaftec, go to www.rdr.link/FP011

IAAF calls for Government COVID-19 support

U P D A T E With the coronavirus pandemic ongoing, the Independent Automotive Aftermarket Federation (IAAF) has called on the Government to implement a number of measures that support both individuals and businesses of all sizes in the automotive aftermarket.

At the time of writing, IAAF has issued letters to a number of government departments, including the Chancellor of the Exchequer, Rishi Sunak, urging for more help for the entire automotive aftermarket supply chain.

The federation also urged for the thousands of delivery drivers, who are vital during this difficult time, to be categorised as ‘key workers’ to enable their children to have access to day care, where available.

IAAF Chief Executive, Wendy Williamson, outlined the scale and size of the automotive aftermarket, and how the crisis affected all within the supply chain, including parts suppliers, distributors, garages, service centres and workshops.

As a sector, the independent

automotive aftermarket is worth £21.6 billion, supporting nearly 350,000 jobs representing 42,000 outlets across the UK. Wendy commented, “I want to stress that we have many companies and individuals who are facing significant challenges, and there is more need than ever to keep drivers on the road so that infrastructure can remain as stable as possible.

“Whilst the health and welfare of our members and their employees is always of paramount importance, we need to work together to protect the industry. The time to act is now, as we need to have the procedures in place to ensure the industry can continue to survive during the current crisis.”

For more information, go to www.rdr.link/FP012

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PEOPLE & INDUSTRY

COUNTER VIEW

‘There’s still some way to go before the combustion engine is forgotten about.’

In light of the Government’s decision to bring forward the ban on diesel, petrol and hybrid engines, David and Peter discuss the effect that this will have on the independent aftermarket.

W

DAVID CLARKE

PETER WELCH

Managing Director, Autosupplies

Proprietor, Scotlands Ash Garage

e don’t see many garages worrying following the news that the ban on diesel, petrol and hybrid engines has been brought forward, or motor factors for that matter.

The automotive aftermarket is one of the most resilient sectors in the world. An allelectric vehicle parc is a longer way off than most people are led to believe, but if the full ban comes into force, it will have consequences for the aftermarket.

Is this issue bigger than any other we have ever faced? The problem is the case for the defence – the combustion engine. Perhaps it’s not been unearthed yet, but I think it will only be a matter of time before a fightback of some sort begins. Arguments over

I

infrastructure, capacity and price of electric vehicles are valid, the technology is new and we are the first generation to embrace it. There is surely more debate to be had.

The wider issue is perhaps more about the modern vehicle. How does the aftermarket promote itself as a credible alternative for the service and repair of electric vehicles? Alternatively, who’s to say that in 2035, the landscape might have changed in favour of the combustion engine or another fuel type?

Perhaps the more immediate threats to aftermarket businesses are Brexit and the disruption of parts supply caused by Covid-19.

16 PROFESSIONAL MOTOR FACTOR APRIL 2020

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he sudden movement in bringing forward the petrol, diesel and now hybrid engine ban may ring alarm bells for many, but it also indicates the rather brash attitude the government has towards bringing about such changes. As soon as hybrid vehicles were identified as one of the most polluting vehicle types, they too joined the list of engines to be banned.

If further research into electric vehicles is conducted, what’s to say the government’s opinion might change again?

There’s still some way to go before the combustion engine is forgotten about.

Do we have the infrastructure and capacity to deal with the enormous surge in power that will occur when people get home from work?

I’m assured there’s plenty of charging points to go around

already, but when demand outstrips supply, we’re in for some real difficulties.

The undeniable shift, though, is towards greener, more fuel-efficient vehicles.

Drivers of electric vehicles, even the most pessimistic, marvel at the efficiency and drive.

For the humble independent garage, we can only work with what’s in the vehicle parc.

Despite electric and hybrid vehicles making up a relatively small proportion of the UK car parc, we have invested in training to ensure we are able to offer servicing and repair for these vehicles.

With investment, the future could indeed be bright. But, with the much revered hybrid vehicles looking certain to disappear as quick as they arrived, the future remain uncertain.

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BUSINESS & TRAINING

HYBRID & ELECTRIC

Bringing your business into the future Steve Ellesmore, Business Development at Optimal UK, discusses how, with the growing presence of hybrid and electric vehicles in the aftermarket, the company can assist motor factors in stocking the appropriate parts.

T

he global vehicle market has changed over the last few years, with hybrid and electric vehicles becoming increasingly popular. With this in mind, it is vital for motor factors to stay up to date and be able to provide the right solutions for these newer makes and models. This is where Optimal UK is able to help! We have a range of more than 2,000 references available, covering the hybrid and electric vehicle market.

Optimal UK’s new range of parts for hybrid and electric vehicles includes steering and suspension components, braking parts, sensors, water pumps, shock absorbers, wheel bearings and more. We are able to offer motor factors the necessary solution for their hybrid and electric needs.

There are more than 45 manufacturers in the hybrid and electric market, with more than 200 models now available to buyers.

With developments being made on a regular basis, this is an increasingly comprehensive area of the market. The UK

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18 PROFESSIONAL MOTOR FACTOR APRIL 2020

aftermarket has to keep up to date with this.

There are now a range of hybrid vehicles available, including standard hybrid and plug-in hybrid models. All use the same principle of running both petrol and electric engines, meaning they are cleaner, and subsequently better for the environment. Although hybrids can be expensive, many buyers are swayed by the lower level of maintenance they require.

Although this may not stand in good stead for motor factors, it is important that they are ready.

Unlike hybrids, electric vehicles are powered by an electrically charged battery pack, which is one of their most appealing aspects. With fewer moving parts, they are lower maintenance than a vehicle with an internal combustion engine, and although this is a clear bonus for consumers, this may not be a particularly good thing for motor factors, as was the case with hybrid vehicles.

However, wear and tear is normal with all vehicles and electric/hybrids are no

exception!

Our steering and suspension components are TÜV Certified to ensure the highest quality, with the range covering more than 8,500 references, including those for hybrid and electric vehicles. With this in mind, we feel that we are able to provide the best quality steering parts for your requirements.

Optimal’s water pump range is accompanied by the Dolz range. Dolz has been manufacturing water pumps for more than 80 years on a global scale. The company regards standards and quality as highly as we do, and its latest additions allow us to cover a wider market and ensure we have the right solution.

With a vast range of products available and to keep up with the changes in the market, motor factors have to be prepared, and with Optimal UK, they can be!

For more information on how Optimal UK can serve your hybrid and electric vehicle requirements, go to www.rdr.link/FP013

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BUSINESS & TRAINING

CAMPAIGN NEWS

Staying protected In order to boost awareness of the importance of cabin and activated carbon filters, Comline has launched a new campaign.

Supporting facts

C

omline is utilising its position within the European aftermarket to communicate exactly why a regular change of cabin filter is essential for the driver and vehicle occupants to ‘stay protected’.’

The core of Comline’s ‘stay protected’ campaign is a dynamic new video and an equally powerful infographic poster, both of which communicate the benefits of cabin and carbon filters in engaging style.

Focusing on the potential health issues that the cabin filter aims to negate, both the video and the poster quickly build a clear understanding as to why it’s essential for motorists to change their cabin filter in line with their regular service intervals.

On the campaign, Comline’s Group Marketing & Communications Manager, Leigh Davies, commented: “It continues to surprise me how many motorists don’t see the importance of changing the cabin filter because it’s not mechanically essential for the vehicle. Ultimately, a cabin filter protects what’s most important in a vehicle – the driver and vehicle occupants!

“With our latest ‘stay protected’ campaign, Comline is aiming to deliver simple, educational tools that depict exactly why the cabin filter is so important.

Furthermore, these are tools that can be utilised by factors, distributors and garages

alike to help spread the word and potentially grow sales in this frequently under-exploited category.”

Alongside its range of air, oil, fuel and paper cabin filters, Comline also provides an extensive range of activated carbon filters which deliver an additional layer of protection against harmful gases such as Ozone or Benzine, and help to neutralise unpleasant odours. This is reflected in a clear thread running through its new campaign, which the brand consistently refers to as ‘The case for carbon’. Leigh added, “The case for carbon is clear and simple: if you want the optimum level of protection and want you and your family breathing clean, fresh air, then there really is no substitute for a Comline activated carbon filter.”

Comline recommends that a cabin or carbon filter is changed in line with the vehicle’s recommended service intervals.

On top of this, the company also points out some of the red flags which should alert the driver that a fresh filter is needed. Feeling tired or a lack of alertness are tell-tale signs, whilst a fogging windscreen and an airless feeling inside the vehicle also suggest it’s time to change. Such symptoms, coupled with the risks of inhaling contaminated air, can only serve to validate Comline’s stance that the cabin filter is an essential service component.

A cubic metre of air contains anywhere between 10-80 billion particles.

Among these particles are contaminants such as allergens, pollens, toxic fumes, exhaust fumes, gases, dirt, soot, bacteria and odours.

Compared to walking, the risk of contaminant inhalation is 12% greater when driving.

Exposure to such pollutants can cause cardiovascular or respiratory problems, trigger allergies or asthma, and even have carcinogenic effects.

To view Comline’s ‘stay protected’ video, go to www.rdr.link/FP014

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BUSINESS & TRAINING

DIGITAL

Paul Gibbs, Founder of PSG Data Services, talks PMF through his perspective on the most significant change experienced by motor factors since he began working in the industry, the computer system.

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t will come as no surprise to you that our industry has moved in line with the fast paced world that we live in today.

Technology, be it in the vehicles we drive or the toaster we make our breakfast with, has not only changed the way we do things, but it has affected our everyday lives.

There are plenty of people who have been in the motor factor industry for many, many years, and these people will have seen how the industry has moved forward.

The basic ethos of supplying car parts to people or businesses to repair, service or enhance their vehicles has not really changed.

What has changed are the tools that we use to get these components to our customers. The main one is, of course, the computer system.

I, like many of you, come from a time when schools didn’t have a computer, let alone your local parts supplier! So, for all of those youngsters that wonder how we managed to supply an oil filter for, for example, an Austin Allegro, here it goes: 씰 The phone rang. 씰 After answering the phone, you would take the order for an oil filter for a 1750cc Allegro. 씰 You grabbed your paper catalogue and

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20 PROFESSIONAL MOTOR FACTOR APRIL 2020

found the part number.

You then had to walk across the store to check that you had one. 씰 Following this, you would take the filter off the shelf and take it back to the counter. 씰 You then grabbed a carbonated invoice, wrote the part number and quantity down, and then grabbed a folder with all the sale prices in and scribbled the price on the invoice. 씰 Finally, you separated the two parts of the invoice, put one in a tray for later, and walked over to your delivery driver and asked them to deliver it when they could. 씰

Quite the change So, what exactly changed? Of course, it was the introduction of the computer system. I myself cut my teeth on an EGO system.

The thought of putting a part number into a huge screen that displayed what was in stock, before printing off an invoice for your driver was once merely a thing of science fiction, but that technology had arrived eventually. At this point, online catalogues weren’t quite available yet, so you still had to look the part up in a catalogue.

As you will see, the pace in those days was not quite the same as today’s sales driven environment.

An Austin Allegro

A prime example of an old motor factor

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All of our stock and order levels were now held on the system. Ordering was just a matter of hitting a button and then either giving it to the rep or faxing it off to the supplier. Customer accounts were all on the system, too, so once again, at the push of a button at the end of the month, the statements were run. It all sounds pretty basic now, but you can imagine how much time and effort this saved the motor factor back then.

At that time, we had a choice of systems from EGO, Tridex and MAM, with all of them trying to develop the best motor factor system available to the industry. It was quite the competition, and each motor factor had to decide which software developer to go with.

The next biggest innovation was the online catalogue. Trees all over the world breathed a sigh of relief as suppliers gradually stopped producing thousands of paper catalogues and started digitising their component listings. I, ever the sceptic, said we would never do away with the paper catalogues, but I was wrong! MAM’s Autocat

We’ve come a long way since our first computer systems…

is a fantastic tool and drives how parts are supplied in the industry these days.

Modern times Let’s move to the current day. The computer system is one of the most important tools in a modern motor factor’s arsenal. As previously mentioned, the industry has changed and is more of a sales driven industry. Nevertheless, service is a still as important as ever.

The computer system is like a high performance engine, and what do engines

need? Fuel. The computer’s fuel is the data it runs on. Keeping this data up-to-date, accurate and user-friendly will inevitably help those who use it every day to achieve their goals.

From a humble start in the industry with a pencil behind my ear, I now spend my time dialled into motor factors’ systems making sure their data is up-to-date, accurate and useable. With my experience in the trade, I know what a busy sales office/counter needs from their computer system. It needs to have every part number, from not just its prime suppliers, but also second line suppliers, built and priced. It needs a pricing scheme that can maximise its margins whilst staying competitive. It needs order levels set and regular reprofiling done to make sure it has the right stock on the shelf.

This has been a journey from paper to pixels, yet when somebody asks me what I do, I still say “I sell oil filters”.

For more information on PSG Data Services, go to www.rdr.link/FP015

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MARKET TRENDS & ANALYSIS

INDUSTRY INSIGHT

TALK OF THE TRADE APRIL 2020

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MOT OR

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PROFESSIONAL

S E R V I C I N G ■ R E P A I R ■ D I A G N O S T I C S ■ M O T THE TRADE MAGAZ INE FOR SERVICING AND REPAIR PROFES SIONALS

ELEC TRIC DRE AMS The evolving makeup of the electric power train

TECHNICAL TIPS AND CLINICS ‘HOW TO’ GUIDES AND BEST PRACTICE ADVICE BUSINESS ESSENTIALS AND TRAINING UPDATES

Also inside...

Lessons in leadership from The Garage Inspector

Offering insight into the buying behaviour of trade customers, PMF casts an eye over sister publication Professional Motor Mechanic to explore the products, services and industry news stories that have been the talk of the trade over the last month.

First up, KALIMEX takes PMM readers through its offering and explains how its JLM Lubricants products can help reduce costs, emissions and the need for component replacement. The company abides by the motto of ‘prevention is better than a cure’, and explains that careful maintenance of the engine and turbo charger is the best way to prevent costly component repairs and replacements down the line. JLM’s Diesel Turbo Cleaner, for example, lowers the combustion temperature of soot particles in the turbo, helping to restore engine efficiency and performance without any invasive cleaning, repairs or replacement. Another product on offer is the Petrol GDI Cleaner, suitable for GDI engines that suffer from injector issues; these issues are usually due to carbon build-up, which is targeted by the product to clear and prevent future carbon build-up. Also available is the Turbo Assembly Pre-Lube, which prevents oil deficiency damage and running at start up. Designed to be used following turbo replacement, it increases the life of the new component. JLM also recommends its Diesel Extreme Intake Cleaning System, which enables workshops to clean areas such as the combustion chamber and injectors, as well as intake valves within a dirty diesel engine.

Next is Product Focus, which sees SP DIAGNOSTICS introduce its EGR and solenoid valve tester. This tester allows technicians to test the integrity of EGR and other 12V solenoids, and also has the ability to boost pressure control valves and actuators. The company explains that EGR valves commonly become stuck in an open or closed position due to the build-up of dirt and carbon, which often results in higher emissions. The tool can also help to diagnose faulty EGR valves; this is particularly useful as a faulty EGR valve can cause major issues with exhaust flow, which can lead to a significant reduction in fuel efficiency and the overall performance of a vehicle. The tester also has a variable frequency, which means that EGR valves can be cycled to ensure optimal operation. The valve can also be opened progressively when used with the tool in high-frequency mode, which allows for better manual cleaning.

MANN HUMMEL then explains the importance of cabin air filters, and their role as the main barrier against harmful particulate matter and nitrogen oxides. The presence of such harmful pollutants occurs as a result of diesel combustion at high temperatures, and poses a great risk to both passenger and driver. According to Mann Hummel, a vehicle’s interior air is pumped directly from outside the vehicle, bringing all recently produced pollutants with it. This means that the interior air is often much more polluted than the ambient air, which can cause a number of health issues, such as pulmonary edema. Another issue affecting air quality is particulate matter, which often comes as a result of tyre abrasion and brake discs; this matter can penetrate deep into the lungs, and even penetrate the blood stream to cause respiratory disease and even cancer.

Purification of this air is therefore “essential”, and Mann Hummel offers a number of Mann-Filter cabin air filter products to facilitate this. Each filter contains activated carbon, which reduces the nitrous oxide concentration in the interior vehicle to “almost zero”. One filter on offer is the CUK 31 003 combined filter, which removes 95% of toxic gas in various Audi models.

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22 PROFESSIONAL MOTOR FACTOR APRIL 2020

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On to A/C & Thermal Management, LIQUI MOLY offers a range of solutions to the problem of leaking cooling systems. While eliminating these leaks can be very timeconsuming, Liqui Moly claims that using a stop leak solution is a quick and efficient fix. The company offers a Radiator Stop Leak formula, which uses small plastic particles that circulate within the system and collect in an area in response to a pressure-drop caused by a leak. These particles are then able to seal the leak and return the system to its optimal state. The particles are also small enough to not collect in the pump or block the filter.

An advantage of this formula is that even after sealing, the particles remain in the system ready to seal the next leak, should it occur. This means that small leaks can be eliminated quickly and easily, at a much lower cost and without the need for any replacements or invasive repairs. Another solution offered by the company is the Radiator Cleaner, which dissolves deposits in the cooling system that prevent the exchange of heat and block the thermostat.

Free of harsh acids and lyes, the product is compatible with both rubber and plastics, and can even be used as a preventative measure to get rid of deposits before they build up and become a more serious issue.

INSIDE THE ISSUE PROFESSIONAL

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MOTOR

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APRIL 2020

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S E R V I C I N G â– R E P A I R â– D I A G N O S T I C S â– M O T

THE TRADE MAGAZINE FOR SERVICING AND REPAIR PROFESSIONALS

ELECTRIC DREAMS The evolving makeup of the electric powertrain TECH TIPS

HOW TO Vauxhall Corsa D headlamp bulb replacement Hella provides a step-by-step guide on how to replace the halogen headlamp bulbs on a Vauxhall Corsa D 2006-14.

TECHNICAL TIPS AND CLINICS

Also inside...

‘HOW TO’ GUIDES AND BEST PRACTICE ADVICE Replacing the halogen bulb in the right-hand low beam (driver’s side):

í˘ľ

í˘ą í˘ś 1. Remove the air intake pipe (Fig 1)

í˘˛ 6. Remove the connector (Fig 6)

í˘ˇ

Replacing the halogen bulb in the left-hand low beam (passenger side):

Lessons in leadership from The Garage Inspector

BUSINESS ESSENTIALS AND TRAINING UPDATES

1. Remove the filler tube container for the windshield washer system 2. Remove the cover cap from the headlamp housing 3. Unlock the locking clip 4. Remove the wiring harness connector 5. Unlock and remove the bulb, as performed for the right-hand side 6. Insert a new bulb suitable for the recess, and clip into place 7. Reassemble in reverse order 8. Perform a functional test 9. Check the headlamp adjustment, and correct if necessary (Fig 9)

í˘š

2. Release the fixing clamp from the suction hose (Fig 2)

í˘ł 7. Remove the bulb (Fig 7) – technicians should note the locking tabs

í˘¸ Hella recommends that bulbs are always replaced in pairs, as this creates an upselling opportunity for technicians. This also ensures that the bulbs are of the same brightness, and are more likely to last the same length of time.

3. Release the air filter housing from the holders, and then tilt by 90° (Fig 3)

í˘´

4. Unlock the locking clamp (Fig 4) 5. Remove the headlamp cover cap (Fig 5)

8. Insert a new bulb suitable for the recess (Fig 8), and snap/clip into place 9. Attach the connector 10. Correctly position the headlamp cover cap, and lock the locking clamp 11. Reinstall the air filter housing and the suction hose

HELLA’S WEBSITE, TECHWORLD, IS DEDICATED TO ASSISTING TECHNICIANS WITH DETAILED FITMENT GUIDES. FOR MORE INFORMATION ON TECHWORLD, WWW.RDR.LINK /AP015

20 APRIL 2020 PMM

BUSINESS

PRO-ALIGN then introduces its Hunter Quick Tread Edge, a vehicle diagnostic health check system that can help garages to increase their revenue. The product is a drive-over tread depth scanning system, able to scan the entire width of the tyre. Results are obtained simply by driving over the scanning plates, which produce accurate 3D images of all four tyres on the vehicle. With a self-cleaning air knife and stainlesssteel construction, the product

requires very little maintenance and cleaning, saving both time and money for the busy workshop. It is also compatible with HunterNet, which means that results can be shown directly to customers, and that records are saved to create a database of customer information to aid with “upselling and future marketing efforts�. While it is available as a stand-alone system, it can also be integrated into the Hunter Quick Check Drive system.

& TRAINING

FORWARD to the PAST t may seem hard to believe, but the first vehicles were battery powered before the automobile powertrain became based on an internal combustion engine, gearbox and transmission system. We have all become increasingly used to working on electro-mechanical systems, but now the emphasis is changing back to be more focused on the electrical aspect – not so much about being ‘back to the future’, as being ‘forward to the past’!

A briefing paper from the European Parliament published in 2018 illustrated why these changes in powertrain are necessary: “Transport is the only sector in the EU that did not record any significant decline in greenhouse gas (GHG) emissions from 1990.

GHG emissions in the EU transport sector have increased since 2014. In 2016, they were 25% above 1990 levels (including international aviation, but excluding maritime shipping). Of all means of transport in the EU, road transport generates the largest share of greenhouse gas emissions (72.9% in 2016), and is responsible for around 20% of the EU’s total GHG emissions.�

As we are all aware, the world is changing to include different forms of powertrain in today’s and, more importantly, tomorrow’s vehicles. In fact, vehicle manufacturers are currently in a race to introduce everincreasing levels of electrification to the point that by 2025, the majority of new vehicles will have technologies that will power the vehicle without having to use the internal combustion engine.

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The rise of the hybrid Hybrid vehicles will introduce a range of new issues for both legislator and workshop – these will have an increasing impact on the type of work that will be required for these new vehicle powertrains. Ultimately, the vehicle powertrain will be fully electric, which in turn may become a fully autonomous vehicle – a combination of both electrical and electronic systems. However, before we reach this point, hybrid systems will become the most viable and popular powertrain. These hybrid vehicles are defined

Whilst electric and hybrid vehicles are set to be the future of the automotive industry, there is much work to be done before they become the new normal.

Neil Pattemore explains‌ as “a vehicle where one of the propulsion energy converters is an electric machine.â€?

However, vehicle type approval legislation defines several categories of hybrid vehicles with these snappy little acronyms: ■OVC-HEV – an off-vehicle charging

hybrid electric vehicle, able to be charged from an external source ■NOVC-HEV – a vehicle with at least two

different energy converters and two different energy storage systems (onvehicle) for the purpose of vehicle propulsion ■OVC-FCHV – an off-vehicle charging

fuel cell hybrid vehicle able to be charged from an external source ■NOVC-FCHV – a non-off-vehicle charging

fuel cell hybrid vehicle with at least two different energy converters and two different energy storage systems (on-vehicle) for the purpose of vehicle propulsion In the short-to-medium term, hybrid vehicles will increasingly include ‘mild hybrids’.

These are also known as power-assist hybrids, battery-assisted hybrid vehicles, or BAHVs, and generally have an internal combustion engine equipped with a motor/generator in a ‘parallel’ configuration, which allows the engine to be turned off whenever the car is coasting or braking and restart quickly. Mild hybrids may employ regenerative braking and some level of power assist to the internal combustion engine, but mild hybrids do not have an electric-only mode of propulsion.

“Hybrid vehicles will introduce a range of new issues for both legislator and workshop.�

From a legislative aspect, all of these hybrids still use the vehicle’s internal combustion engine, so in all cases, there are exhaust emissions that remain subject to type approval legislation. In theory, however, the overall emissions should be lower.

Although there are no differences in the exhaust emission limits applied to hybrid vehicles, the problem for the workshop is how to control the engine of a hybrid vehicle to allow it to be diagnosed or the emissions tested.

These ‘in-service’ emissions from hybrid vehicles (particularly OVC-HEVs) are becoming a contentious subject; the design of the vehicles should produce lower overall emissions, but it seems that when independent tests have been conducted, this has not been shown to be the case. It has been widely reported that many hybrid vehicles are driven on their internal combustion engine only, as drivers do not always have the facility to recharge them.

Equally, hybrid vehicles are not subject to an emissions test during MOT servicing.

In a report from TMC, test results showed that “plug-in hybrids in the sample achieved an average of 45 miles per gallon compared with their average advertised consumption of 130 mpg. This average fuel use is equivalent to actual CO2 emissions of 168 grams per kilometre (g/km). That compares with the cars’ advertised emissions (which determine the drivers’ benefit-in-kind tax rates), which averaged 55g/km.�

Moreover, PHEVs in TMC’s sample, tended to emit more CO2 in real-world driving than ordinary diesel company cars.

Earlier this year, TMC analysed real-world fuel consumption and CO2 data of 20,000 conventional fleet diesels. The diesels’ emissions averaged 159g/km compared with the PHEVs’ average of 168g/km.

Testing, testing‌ Is this the new ‘diesel gate’? What should the legislator do? The answer is in the new ‘Worldwide Harmonized Light-duty vehicles Test Procedure’ (WLTP), which has applied to the type approval of new passenger cars across the EU since 1st September 2017.

Hybrid vehicles must complete the test several times; they start up with a full battery, and the test cycle is repeated until the battery is empty. The combustion engine operates for a longer time each cycle, and emissions are measured with each cycle. This is followed by a measurement with an empty battery, in which the drive energy originates solely from the combustion engine and regenerative braking.

This multi-stage measurement can not only be used to determine fuel consumption and CO2 emissions more precisely, but the electrical range and total range as well. The CO2 value to be determined is then calculated as the ratio of the electrical range to the total range.

On a separate legislative issue, there is a more generic legislative requirement for technicians who are working on electricallydriven vehicles to ensure that they have the required level of competence to work on these increasingly high voltage systems, known as the rechargeable electric energy storage system (REESS).

It is the direct responsibility of the business owner to ensure that their employees are sufficiently trained and equipped to work on these vehicle types, even if this work does not directly relate to the high voltage battery.

This imposes compliance for both the Electricity at Work Regulation (EWR) 1989, and the Safety at Work Act 1979.

On a more positive note, the European Commission has confirmed that electric vehicles still need to support access to their in-vehicle systems for repair and maintenance, clarifying the misconception that if there were no emissions, then the OBD connector would not need to be fitted.

FOR MORE INFORMATION ONLINE, WWW.RDR.LINK /AP021

26 APRIL 2020 PMM

PMM APRIL 2020 27

SPECIAL REPORT

PMM sits in on a leadership training course led by one of the aftermarket’s biggest names, Andy Savva, a.k.a.

The Garage Inspector.

A day with THE INSPECTOR with the information that Andy has gathered over the years, and serves as a ‘bible’ on how to achieve success in business (the lessons Andy teaches extend beyond the garage industry – yes, editors included).

The day was split into two halves, and as the name of the course might suggest, the first half would focus on effective leadership, and the second, quality management.

ndy Savva is a familiar face to many within the industry, and has been a contributor to PMM for many years. His career has seen him rise through the ranks of responsibility within a garage business and now he has turned his hand to teaching based on his wealth of knowledge and experience.

Eager to get a taste of his highly regarded business training days, we took a trip to Fleet to sit in on The Garage Inspector’s ‘Effective Leadership & Quality Management Essentials’ course.

A

PART ONE: ‘Effective Leadership’

Course structure There are plenty of courses to choose from when it comes to The Garage Inspector’s training programme – you can find out exactly what these are in the link at the end of the article – and all are geared towards garage owners and technicians who want to better their business.

The course PMM attended was fully booked and had delegates from independent garages across the south of England. Andy, as always, warmly welcomed everyone in, recognising familiar faces and greeting new ones. Keen to establish camaraderie and break down any barriers within the group, Andy insisted that the delegates introduce themselves to the room, giving each person

30 seconds to explain who they are. This simple, non-descript icebreaker set the tone for the rest of the day as it emboldened all those who participated.

Andy structures his courses around invaluable workbooks that attendees are then able to take home after the course comes to an end. Each one is packed cover to cover

Leadership is a topic that many will have some understanding of; you will no doubt have heard about a number of great leaders: Winston Churchill, Barack Obama, Gandhi, the list goes on. Andy certainly refers to these revered figures as he talks, but he goes a step further and identifies the traits they have in common, really homing in on what makes people follow them and whether there are any transferrable qualities into the garage environment.

Andy really excelled when delegates raised leadership questions within their own businesses. For example, one delegate mentioned that they were coming up against a stubborn owner who was unwilling to listen to the wants of their employees. Andy provided advice on how to approach this tricky situation and explained why he would

act in this way. Similarly, another delegate said that despite owning a garage, they often found themselves personally carrying out diagnostics processes. This raised the complicated question: can you direct a company from the workshop floor?

Subsequently, this generated further questions, such as: chat is the difference between a leader and a manager? With its own dedicated section in the workbook, the question generated a huge amount of discussion. However, Andy highlighted a particular aspect that really makes the difference: having a goal.

He explained, “You need to have a vision and be able to communicate this to your team.

Not only that, but then you have to develop this into individual goals for the members of your team to provide motivation.�

Throughout the morning, Andy was incredibly encouraging and ensured that everyone was involved; an act of leadership in itself.

“Andy makes you dig deep, think hard, and challenge yourself.�

are not just talking about ‘waste’ in the physical sense, although there is an element of that, too. Andy is in fact referring to time, efficiency, problem solving, and more besides.

Putting these ideas into the context of his own previous successful business, Brunswick Garage, Andy explained, “At Brunswick, what we tried to ensure was a flow, removing anything that might cause even the slightest of hold-ups. It got to the point where I put tape on the dustbins to prevent any overspill.

This meant the floor remained clean and gave technicians an indication as to when the bins needed emptying. Both clean and an efficient use of time. For us garages, time is everything.�

After further intense discussion and an

eye-opening organisational exercise, the day’s course came to end. For many of the delegates, they would stay on for the next day, which would cover ‘Customer Excellence and Reception Management’.

However, before parting ways, PMM spoke to Tina Drayson, of CCM, who happened to be in attendance: “I have been fortunate enough to attend some of Andy’s other courses on previous occasions. I knew from experience, that I was in for an intense couple of days.

Andy makes you dig deep, think hard, and challenge yourself. “Today, I have had the pleasure of meeting some amazing, like-minded people, sharing stories, woes and ideas. I can’t wait to catch up with them in the future. “When you attend these courses, it becomes clear that Andy has put in an incredible amount of time, effort and energy into them. This comes across in the way he delivers and engages with every person there.

Andy talks from experience having managed his own successful garage. Every scenario, he has suffered, experienced, lived and found a solution for. “We can get so set in our ways, doing what we believe is best, that we forget that we can all improve. A good manager will always try to learn and evolve. So, even if it is the only investment you make this year, these courses are a must. You will not regret it.�

TO BOOK A COURSE, WWW.RDR.LINK /AP024

PART TWO: ‘Quality Management Essentials’ After a pause for lunch, the course continued full steam ahead. The afternoon session would see a transition to the second half of the programme, ‘Quality Management Essentials’.

Much of this encompassed the ideas that Andy had learned whilst completing his business degree at Loughborough University.

The main ethos that Andy promoted was ‘Kaizen’ – which literally means ‘Good (Kai) Change (Zen)’. He stressed that to run a successful garage, you must adopt a practice of “continuous improvement�, starting with a look at your business, followed by the process of removing any ‘waste’. Here, we

32 APRIL 2020 PMM

Finally, PCL concludes Tyres, Wheels & Alignment with the announcement of a warranty extension. The pneumatic and inflation solutions provider details that it is extending the warranty on its MK4 range from 12 months to two years. Included in the range is the Accura MK4, a light metal-bodied digital gauge able to be used as the digital inflator. It also has a two-stage valve, which extends the life of the product.

PMM APRIL 2020 33

HYBRID

& ELECTRIC VEHICLES

More than

COMFORT Electric powertrains have been a major catalyst for change in the automotive industry, and this has been felt all the way down at component level.

Traditionally, the A/C compressor has had the role of ensuring driver comfort, but with the rise of hybrids and EVs this is now changing. /C compressors are at the heart of the refrigerant circuit. They condition the cabin and control the temperature of probably the most important component in the electric vehicle powertrain: the battery. After all, keeping the traction battery at the right temperature has a crucial impact on the service life, charging speed, and cruising range of the electric vehicle.

This being said, traction motors and power electronics must also be cooled. This is transforming the role of the A/C compressor.

While it was previously responsible for comfort in the cabin, it is now a component of the powertrain, protecting it from damage and ensuring the operational

A

“The extended functionality of the A/C compressor in the area of e-mobility is boosting the significance of the A/C service.�

safety of the vehicle. Electric vehicles have to use electrically driven compressors because the circumferential ribbed belt cannot be used as a drive, as in the case of a combustion engine. But, hybrid vehicles, or vehicles with a combustion engine, also benefit from electrically driven compressors, since they can be operated on a demand basis, thereby reducing fuel consumption and CO2 emissions. “The extended functionality of the A/C compressor in the area of e-mobility is boosting the significance of the A/C service, thereby creating greater service volumes for workshops,� explained Olaf Henning, Corporate Executive Vice President and General Manager Mahle Aftermarket. “It is up to workshops to inform drivers of hybrid and electric vehicles about the consequences of a system failure. These range from reduced cruising range or vehicle stoppage, to damaged components. Of course, we support our customers by providing them with information, training, and our proven A/C service and diagnostics solutions.�

Technical insight Despite the changing role of the component, the reasons for the electric compressor to fail are similar to the reasons associated with mechanical ones. The most prevalent being the poor or lack of maintenance to the component, which will often manifest in one of the following practices: the use of the wrong oil/lack of oil, or a refill with an incorrect refrigerant.

You will likely notice a failing compressor due to a number of symptoms: â– Overheating battery â– Reduced battery performance â– Overheating traction motors â– Overheating of power electronics

Mahle recommends that technicians carry out regular A/C servicing using the company’s AC Service Solutions to prevent any potential failures. There is an opportunity here for garages to sell this service to their customers, since it’s no longer just a comfort topic, but helps prevent damage to the vehicle.

TO FIND OUT MORE, WWW.RDR.LINK /AP034

PMM APRIL 2020 55

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MARKET TRENDS & ANALYSIS

PRODUCTS IN DEMAND

Feel the difference For over 30 years, Teng Tools has developed products for professionals in the automotive industry. The company’s message is clear: when you choose Teng Tools, you immediately stand out from the crowd.

W

ith many different brands in the market, Teng Tools claims to have always stood out when it comes to quality and innovation. With a range of over 4,500 products at an affordable price, it has become a genuine option for technicians.

A good socket set is one of the most important things that technicians should have in their tool collection, and they should be encouraged to choose a trusted brand that will deliver on reliability and quality.

The most important component of any socket set is the ratchet. Whether it be the ‘FRP’ fibre ratchet handle with steel reinforcement, or the 72 teeth range that gives a working arc of just 5°, technicians really can feel the difference. Service kits are available and are easy to fit, so once maintained properly, a Teng Tools ratchet is said to be able to last a lifetime.

The company insists that with the quality of ratchets and sockets available, technicians wouldn’t want to store them in just any old box. It is recommended that the products are protected in a fully organised Teng Tools carry case. Made from fully recyclable plastic material with hard-wearing metal pin hinges, these cases are built to last. The larger cases are supplied with a secure click locking mechanism and a divider that keeps the tools in place, perfect for the mobile technician. Rubber feet on the base prevent the case from sliding whilst working.

And the sockets…?

It wouldn’t be a socket set without some sockets! All of Teng Tools’ sockets are developed with the non-slip “Hip Grip” system. This means that the socket grips on the flat surfaces of the nut rather than on the corner, preventing damage and slipping. Deep etching makes it easy to identify a 10mm socket at a glance.

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24 PROFESSIONAL MOTOR FACTOR APRIL 2020

For more information on Teng Tools’ offering, go to www.rdr.link/FP016

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MARKET TRENDS & ANALYSIS

BEAT THE DEALER

‘Dealer No More’ Oil separator? Column Switch?

Door Handle? febi has those, and claims to have much more...

febi’s range covers more than 34,000 components, and the company insists that customers can save time and money with the febiPLUS range, which includes over 1,000 parts generally known to be available only from the manufacturer.

All new parts are rigorously tested before they become part of the febi range, to ensure they measure up to the exacting standards required. Only after undergoing several stages of testing and quality management will new parts become available to the market.

The range includes the following dealer-perceived parts: PART NUMBER

DESCRIPTION

TO FIT

106566

Oil Drain Plug

Citroën C5 (2018<) / Ford Focus (2014-2018) / Peugeot 308 (2009<) / Vauxhall Vivaro (2019<)

104966

Oil Separator

Audi A1 (2010-2018) / Seat Leon (2005-2013) / Škoda Octavia (2004-2014) / VW Golf (2007-2016)

104975

Timing Belt Kit

Audi A4 (2007-2016) / Seat Leon (2012<) / Škoda Octavia (2012<) / VW Passat (2014<)

104321

Variable Camshaft Timing Gear

Vauxhall Astra (2015<), Insignia (2008-2017)

108261

Coolant Flange

BMW 1 Series (2011-2017), 3 Series (2011-2018), 5 Series (2009-2017) / Mini Cooper 2 (2011<)

For more information online, go to www.rdr.link/FP017

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PROFESSIONAL MOTOR FACTOR APRIL 2020 25

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DATA

Aftermarket trends

©Alex/AdobeStock

MARKET TRENDS & ANALYSIS

Factor-Sales is back to review key product categories in the UK aftermarket, and whilst certain figures last time out made for some ugly viewing, the latest changes suggest that there is room for optimism.

F

actor-Sales has used its data to review the value and unit trends that measure key product categories in the UK aftermarket. As the numbers show, some product categories are holding up extremely well, such as electrical products, whilst others, including hydraulics products, continue to struggle.

The table below lists the performance of key aftermarket categories in both value and units.

Factor-Sales has gathered this data from the daily trading transactions of over 800 motor factors.

THE MEASURE COVERS THE YEAR FROM 08/03/2019, UP UNTIL THE SAME PERIOD IN 2020 FOR SALES FROM MOTOR FACTORS TO GARAGES. PRODUCT CATEGORY

CHANGE IN UNITS

CHANGE IN VALUE

ROTATING ELECTRICS

6.2%

5.2%

FILTERS

6.4%

6.6%

ELECTRICAL

6.7%

9.2%

FUEL – ENGINE MANAGEMENT

-1.1%

7.6%

COOLING – HEATING

2.9%

5.5%

BRAKE FRICTION

1.5%

2.4%

LIGHTING

0.7%

4.1%

LUBRICANTS – FLUIDS

2.5%

4.3%

WIPERS

-6.5%

0.1%

CLUTCH FRICTION

-2.2%

1.7%

ENGINE PARTS

-1.7%

-1.2%

EXHAUSTS

-7.4%

0.5%

IGNITION

-5.9%

-2.0%

FLEXIBLE MOUNTINGS

-1.3%

-0.9%

STEERING – SUSPENSION

-7.5%

-7.0%

TRANSMISSION

3.1%

-2.0%

BATTERIES

1.6%

1.7%

HYDRAULICS

-7.3%

-3.4%

Yet again, the numbers are interesting, with the value of sales holding up rather better than unit sales, which reflects a continuing increase in prices. The key point is that both units and value have held up quite a lot better than in Factor-Sales’ previous report, in January.

When Brexit is out of the way, prices will rise again throughout 2020, and the COVID-19 problem will almost certainly impact the market significantly. We can only wait and see the full effect on garages and therefore on factors and suppliers. Factor-Sales will report again, but the company’s service users can track events down to part number level every day, every week and every month in the meantime.

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26 PROFESSIONAL MOTOR FACTOR APRIL 2020

For more information on Factor-Sales’ data, go to www.rdr.link/FP018

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PROFESSIONAL MOTOR MECHANIC

MECHANEX

THE REGIONAL TRADESHOW FOR AUTO REPAIR PROFESSIONALS

BRING YOUR CUSTOMERS TO MECHANEX SANDOWN The UK’s only regional tradeshow dedicated to garage businesses is back in 2020.

Around 1,800 garage owners and technicians descended on the famous racecourse venue in 2019 to sample the latest products on the market, benefit from technical insight from some of the aftermarket’s leading suppliers, and attend the free seminar programme – all under one roof!

As ever, MECHANEX provided an ideal opportunity for factors to meet their customers and suppliers, helping to strengthen existing relationships and build new ones.

BRING YOUR CUSTOMERS ALONG Next year, factors can get involved again! Why not gather together a group of your customers and bring them along to Sandown?

2020 DATES ANNOUNCED SHOW DETAILS: Sandown Park, Surrey | Tuesday 10th & Wednesday 11th November Opening hours: 10am – 4pm

ACCESS TO THE BIGGEST NAMES IN THE INDUSTRY At Sandown Park in 2020, many of the biggest names in the industry will be exhibiting at MECHANEX. Here are a few of the exhibitors that have already booked their slot for this year’s event: NGK, Continental, Rotronics, Launch UK, Sealey and ACtronics.

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OILS, LUBRICANTS & ADDITIVES

A new approach With almost 30 years’ experience in the oil and lubricant industry, Adrian Hill, Automotive Products Manager at Morris Lubricants, is perfectly placed to provide his expert insight and analysis on the automotive market and its future trends. Here, Adrian discusses the lubricant technology required for hybrid and electric vehicles. developed and incorporated.

Hybrid engines do not operate for an extended period of time and therefore never reach optimum running temperature; they can be at least 20°C below their petrol or diesel only counterparts. For this reason, certain contaminants build up that would normally be driven off during continuous use. Unburnt fuel and water can persist, leading to the formation of harmful low temperature sludges. Too much water will lead to phase separation, with a distinct layer of water forming. This can damage the oil pumping system and contribute to bearing wear issues.

New hybrid lubricant technologies are being formulated to disperse the water and fuel, forming an emulsion to safeguard against these issues. Of course, these features are not the only performance parameters these lubricants have to comply with. Each original equipment manufacturer will also require the usual performance parameters to be covered, such as engine cleanliness, general wear protection, protection from rust and

©pbombaert/AdobeStock

T

he move towards alternative power technologies in the passenger car market is leading to a review of the hardware changes taking place, as well as the opportunities that will lie ahead to compensate for reduced conventional engine lubricant usage.

From a full hybrid/electric perspective, new lubricant technology will be required, as the operating regime is very different from a petrol or diesel only vehicle.

The first thing to consider is the intermittent nature of its operation. Startstop operation increases bearing stress that can lead to accelerated wear.

Conventional engines (other than when start-stop is used at junctions, etc.) continue to rotate, generating an oil film that keeps bearing shells/journals separated for long periods. Under these conditions, minimal bearing shell/journal contact occurs, as this only happens when the engine is at rest. The frequency of this contact is higher in hybrids (due to their intermittent use), and therefore more robust wear protection has been

corrosion, and good dispersion, to help the filter do its job.

In addition to the new chemistry required to combat the harmful operational side effects described above, engine lubricants continue to move towards low viscosities: 0W-20, 0W-16 and even 0W-12.

In the first instance, the reduced internal drag of these lubricants means that more of the energy is released to charge the battery packs, whilst improving conventional fuel efficiency and reducing carbon dioxide emissions.

ASK ADRIAN Adrian has been solving people’s technical problems for many years, and it is now possible to ask him questions on the go. By heading to www.rdr.link/FP019 users can see the ‘ASK ADE’ tech tip video series. The series sees Adrian advise on the latest updates and information in the lubricants industry, as well as answer problems that might be tough to solve.

©temp-64GTX/AdobeStock

For more information on Morris Lubricants’ engine oil offering, go to www.rdr.link/FP040

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PROFESSIONAL MOTOR FACTOR APRIL 2020 29

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OILS, LUBRICANTS & ADDITIVES

©candy 1812/AdobeStock

Sealing the deal

Andrew Goddard, VLS Chairman

Andrew Goddard, Chairman of the Verification of Lubricant Specifications (VLS), explains the impact that the EU Green Deal could have on the UK lubricants sector.

I

n December 2019, the President of the European Commission unveiled plans to accelerate the European Union’s movement towards becoming a climateneutral continent by 2050.

Part of this EU ‘Green deal’ enshrines carbon neutrality in European law, extends the existing Carbon Emissions Trading System to include the maritime sector and phases out aviation’s preferential allowances, reviews the Energy Tax Directive, and introduces a Carbon Border tax to further reinforce a circular economy.

The main impact upon the lubricants sector is expected to be through the review of the Energy Tax Directive.

Lubricants are currently included in the Directive at a zero rate. Lubricants could also be affected by the introduction of a potential Carbon Border Tax based on the carbon content of products. The exact details of this tax are uncertain at the time of writing. Depending on the definition used, lubricants that are being either exported for re-refining or imported into the EU as finished lubricants, base oil or additives could become subject to this Carbon Border Tax. Any application of tax has the potential to increase prices to factors and end users, as increased costs are passed down the supply chain.

The European Automobile Manufacturers’ Association (ACEA) recently launched its’ ‘10-point plan to help implement the European Green Deal’, in which the 16 major automobile manufacturers set out how CO₂ emissions

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30 PROFESSIONAL MOTOR FACTOR APRIL 2020

can be further reduced most effectively.

ACEA believes that carbon-neutral road transport is possible and can be achieved by 2050, but it will require major change over the next 30 years to make the vision become a reality.

Michael Manley, ACEA President and CEO of Fiat Chrysler Automobiles (FCA), commented, “Firstly, we believe in choice for all. Policymakers should help drive the best possible results by remaining technology neutral – in other words, without imposing specific technologies or banning vehicles that can still deliver CO₂ reductions.” This stance is in line with UNITI, the German Federal Association of

small and medium sized mineral oil companies, which says that to date, the political response to the climate change problem has been “all electric”, with a onesided debate on efficiency and effectiveness between electric passenger cars and combustion engines.

ACEA says that a comprehensive network of charging points and re-fuelling stations for both cars and commercial vehicles must be urgently implemented across the EU to support the increased use

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OILS, LUBRICANTS & ADDITIVES

of alternatively-powered vehicles. This availability of charging points is seen as one of the single most important enabling factors for achieving carbon neutrality.

OEMs face the financial challenge of funding significant investment in new technology for zero-emission vehicles, whilst forecasting a decline in sales of petrol, diesel and hybrid vehicles. The average age of vehicles on both the UK and Europe’s roads is already increasing.

New, low-emission technologies are expensive and are likely to remain so as further innovation is required. However, if OEMs pass these prices onto consumers, the take up of new vehicles may be delayed even further.

Michael added, “Above all, we believe that road transport and mobility must remain affordable for everybody, regardless of where in Europe they live or their financial means. Likewise, the European Commission’s Green Deal should also be used as a means to strengthen the global competitiveness of our industry.”

UK Government incentive schemes could have a major impact on users of both cars and commercial vehicles, such as The Mayor of London’s recent announcement of funding packages to help HGV operators upgrade to less polluting vehicles. Details are still being finalised, but it is expected that the package will come in the form of a grant of around £15,000 for each polluting lorry, up to a maximum of three vehicles. In addition, the current van scrappage scheme grant will be doubled, with operators receiving £7,000 towards buying a cleaner van.

UEIL, the Union of the European Lubricants Industry, is leading the policy work on the review of the EU Energy Tax Directive. UEIL represents over 450 companies and 100,000 employees in the lubricants industry in Europe, with a special focus on SMEs and independent companies that produce lubricants and metal processing fluids that are essential for the automotive and industrial sectors.

UEIL’s position is to retain the current situation with lubricants included in the Energy Tax Directive but at a zero rate. This precedent has already been accepted by European policymakers. Any change to this would significantly impact the price of lubricants throughout the EU. Whilst lubricants have a role to play in helping to solve the emissions issue, lubricants themselves are not the problem. They can be part of the solution in supporting energy efficiency, lowering emissions and reducing fuel consumption.

What impact will Brexit have on the Green Deal? Any EU policy will no longer directly apply to the UK market after January 2021. However, the UK Government has signalled its intention to retain its existing carbon reduction commitments and align closely with the EU on climate change. Exports into the EU will also need to continue to abide by the region’s regulatory framework, so the impact post-Brexit may remain the same.

Other questions like the UK’s continued involvement in the EU’s Carbon Trading System remain to be answered.

For now, motor factors should continue to manage their stock holding carefully,

offering the widest choice possible in an increasingly complex market of lubricants, catering for existing diesel and petrol engines, as well as hybrid and electric options.

The Verification of Lubricant Specifications (VLS) will continue to work closely with UEIL to maintain the zero-tax status of lubricants and communicate the impact of the Green Deal to everyone involved in the industry, from lubricants marketers right through to factors, workshops and end-users.

For more information on VLS, go to www.rdr.link/FP020

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OILS, LUBRICANTS & ADDITIVES

The lubrication frustration Andy Brown, FUCHS Lubricants’ UK Automotive Technical Manager, lifts the lid on his concerns regarding the oil grade picture in the UK aftermarket.

W

ith the number of different engine oils on the market having soared over the last decade, Andy Brown, FUCHS Lubricants’ UK Automotive Technical Manager, warns that the headaches surrounding oil grades are set to increase for motor factors over the coming years.

Whereas most cars used to require a basic 15W-40 viscosity oil or a 10W-40, there is now a much wider range available depending on the OEM and the vehicle.

FUCHS Lubricants wants to warn motor factors that 0W-12 and 0W-8 grades are just around the corner, adding further complications.

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32 PROFESSIONAL MOTOR FACTOR APRIL 2020

Andy Brown, UK Automotive Technical Manager at FUCHS Lubricants

This increase in grades has caused problems for motor factors that simply do not have the space or resources to stock eight or nine barrels all the time.

FUCHS, for example, currently has around 30 core engine oils, and Ford alone has four main oil specifications.

“It’s horribly complicated,” said Andy.

“Motor factors could need to stock in the region of 17 different grades to cover a wide selection of vehicles. For most businesses, that’s just not possible. Unfortunately, it’s only going to get worse, particularly with hybrids and EVs playing an ever-increasing role in the automotive market.

“Ultimately, it’s all about emissions and

fuel economy. OEMs have been hit with stringent emission targets and the oil can play a significant role in helping them achieve that. At the most basic level, it’s about hydrodynamic lubrication. Thinner oils result in less friction and, therefore, less energy being used, and that’s why we’ve seen 0W-16 enter the market. 0W-12 and 0W-8 will come. I’d expect to see 0W-12 this year or next from one of the major OEMs.” “Oil should be considered a critical component. You wouldn’t use the wrong tyres, and you shouldn’t use the wrong oil either.”

Andy stressed that the situation is further complicated by the fact that there is much more to an engine oil than its viscosity.

Two 5W-30 oils, for example, could be quite different in their make-up due to the additives added to them to deal with the specific needs of individual OEM’s components, particularly the piston rings and the upper cylinder areas.

Andy outlined the different lubrication considerations which are at play when it comes to hybrid and EV vehicles, adding: “EV vehicles are typically factory fill and sealed for life, so there is little or no

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OILS, LUBRICANTS & ADDITIVES

The Lube Cube

aftermarket for those,” he said.

“Hybrids are slightly different because the engine isn’t always running. The engine will cool down when running on the battery, so the oil needs to be able to cope with those stresses.

“Some existing products are hybrid compatible, but others will need to be adapted to suit the unique demands of hybrid systems, and for some, there will be brand new technology.”

Furthermore, Andy said he expected new ACEA specifications to be announced this year, with A5, B5 and C5 specifications being axed and new ones brought in, mainly to address LSPI issues found in turbocharged gasoline engines. API and ILSAC are also expected to introduce API SP and ILSAC GF-6a and 6b to the market again to not only help to address LSPI, but also to aid wear protection, timing chain protection and to improve fuel economy.

All of this amounts to a severe headache for motor factors, as they seek to

stock the products their customers want and need.

Andy said: “We appreciate that oil can be daunting these days – and the cost of getting it wrong can be severe, but there are a few simple things people can do to ensure that they use the right oil. Firstly, consult the handbook and check the requirements carefully. Secondly, use an online oil checker system to find the right products just from a number plate. Thirdly, speak to an expert. Our customer service team is happy to advise either on the telephone or by email. For the aftermarket, we run education courses to help people understand how to use oil properly.”

One trend FUCHS has seen is motor factors opting to buy engine oils in smaller packs rather than the traditional 205L barrels.

Many of FUCHS’ products are available in the company’s fully-recyclable 20L Lube Cube packs.

Andy concluded, “Not many motor factors need 205L barrels these days. The Lube Cubes are much more convenient, as they can be easily stacked on top of each other, saving space.

“They are also easier to use and disposal costs are significantly reduced.”

Some of FUCHS’ national motor factor customers are even buying two five-litre packs to complete an oil change on a specific engine rather than stocking multiple grades to service every vehicle.

For more information online, go to www.rdr.link/FP021

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OILS, LUBRICANTS & ADDITIVES

10-sizes-fit-all?

Millers Oils’ Managing Director, Tony Lowe, emphasises the solutions that motor factors can invest in to keep customers coming back again and again.

V

ehicle technology continues to change on an almost daily basis.

From standard combustion engines, to hybrid and electric vehicles, there has never been a time where engines and vehicle systems have been so complex and so varied. Whilst this is undoubtedly an enticing opportunity for the consumer, for the aftermarket supply chain it can place added pressure. One size no longer fits all, especially regarding lubricants.

Tony Lowe, Millers Oils’ Managing Director, commented, “We are all aware that the shelves of motor factors and garages are full of a wide range of oils all labelled for all kinds of specific purposes – high-tech engines, new cars, hybrid, higher-mileage vehicles, heavy-duty/offroad SUVs – the list is endless. However, this need for numerous different oils can paint a confusing picture, and one that can be costly as cash and shelf space is tied up with potentially slow-moving stock.

Recognising the need to simplify what was on offer to professional and trade users was the original thinking behind our Trident 10 range, and it continues to shape its development. Even with

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34 PROFESSIONAL MOTOR FACTOR APRIL 2020

recent introductions, the range currently offers just 10 specially blended oils, ideal for high volume use in the workshop. This may not be ‘one-size-fits-all’, but it’s as close as

possible without compromising on quality or performance. We firmly believe that Trident 10 stands for quality.”

Suitable for petrol, diesel and the increasingly popular hybrid engines, Millers Oils claims that Trident 10 is ideal for high volume use in the workshop, and regards it as the most cost-effective lubricants solution in the market. With 10 oils to choose from, Trident 10 minimises the risk associated with over-investment or over-stocking.

Tony added, “Blended in the UK by Millers Oils, Trident 10 is backed by over 130 years of unrivalled oil blending experience. The range is designed to meet the latest European emissions standards requiring ACEA C1, C2, C3 and C4 specifications, and offers a wide range of viscosities and specifications.

The entire range also surpasses manufacturer standards. What’s more, it offers unrivalled benefits, including fuel economy and reduced engine wear, improved combustion, maximum engine protection, efficient cold-start (down to as low as -30°C), and protected and prolonged engine life.

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OILS, LUBRICANTS & ADDITIVES

Let’s talk about EPP Millers Oils is one of the very few lubricant companies that also specialises in treatments. The company claims that its range of products offers superb crossselling and up-selling opportunities that can help to boost profits and encourage customer loyalty throughout the supply chain. These simple solutions can supposedly provide a noticeably enhanced performance, and this is what makes them a powerful sales tool.

The company’s most notable and successful treatments offering is its Emissions Performance Programme (EPP).

Created to tackle the sharp increase in MOT emissions failure following the Euro 6 legislative changes, EPP provides garages with a solution that is backed by Milers Oils’ ‘EPP promise’, whilst also enabling factors to provide an offering that is driven by increasing profitability and customer satisfaction.

On the programme, Tony said, “No other treatments range is backed by so much support, nor such a distinct mission statement. The products within EPP are also

“This may not be ‘one-size-fits-all’, but it’s as close as possible without compromising on quality or performance.” proven to deliver tangible and beneficial results. These are not products for the sake of releasing a product; they have been extensively developed and tested to perform. Comprising eight products, EPP, along with our ‘EPP promise’, is a highly lucrative add-on sales opportunity for motor

factors that want to offer their customers something more than just a ‘me too’ product, but instead products that keep them coming back again and again. EPP offers profitability that everyone in the supply chain can benefit from.”

One recent EPP convert is CMC in Northampton. CMC’s Steve Randall admitted that he was spectical of the range because he had “come across additive products before and never had good experiences”. However, after testing several products within Millers Oils’ EPP range, Steve concluded: “The results were amazing. Needless to say, I will be recommending this to all of my customers.”

Treatments included in the Millers Oils EPP range include Diesel Filter Primer, Diesel Injector Cleaner, DPF Turbo & Exhaust Cleaner, Diesel System Clean & Protect, Engine Flush, Petrol System Clean & Protect, PPF Turbo & Exhaust Cleaner, and Petrol Injector Cleaner.

For more information on Millers Oils’ Trident 10 and its Emissions Performance Programme, go to www.rdr.link/FP022

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A genuine fan In light of recent events, Andy Clift, SPAL Automotive UK’s National Sales Manager, refutes the implementation of cheap axial fans, arguing that the aftermarket’s short-term saving will lead to long-term pain for consumers.

GOING RETRO As well as providing replacement fans for modern marques, SPAL also caters for classic vehicles which need adapting to modern road conditions.

Replacing a traditional belt driven system with an electric fan delivers more effective cooling without the fan belt snapping. It’s that simple.

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ith the COVID-19 crisis having a huge impact on supply chains and reliability of delivery, it’s increasingly clear that motor factors must choose a strong and robust supply partner that offers quality parts in order to achieve long-term value for money.

Cooling systems are critical in defining engine performance, controlling fuel consumption and reducing emissions.

Engines that operate at too high a temperature can potentially cause irreversible damage, wearing out parts and undermining a vehicle’s efficiency. With this in mind, we must avoid the temptation to replace genuine parts with cheap copies.

Quality counts, and a genuine replacement part provides not only peace of mind with a guarantee of high performance and long life, but it often isn’t particularly expensive to purchase in the first place. When it comes to engine cooling fans, choosing a quality product is essential to guarantee the reliability and performance of the engine.

SPAL knows a thing or two about thermal management; we have a pedigree stretching back over 60 years, with a global network of distributors worldwide. It is no coincidence that our high performance brushed motor axial fans are fitted to a long list of global automotive marques, acting as a silent partner and getting on with the business of cooling while hidden away under the bonnet in the engine bay.

When it comes to replacement time, it makes sense to replace like with like. SPAL fans are robust and reliable, providing longer life than alternative brands – the standard product operates for 5,000-6,000 hours, but ours can deliver 15,000+ hours.

They are designed to last until the next

scheduled maintenance, even extending to the life of the vehicle and beyond our three-year warranty. Factors should be aware that with SPAL fans, they can promise customers superior performance and excellent value for money!

The future is brushless We believe that our range of advanced smart controlled brushless drive fans represents the future of thermal management, especially given plans by the UK government to phase out production of new petrol, diesel and hybrid cars by 2035.

Capable of managing the intense demands of battery cooling, SPAL brushless motor fans have fewer moving parts, experience less wear and tear, and only operate when the integral software dictates, meaning they are extremely efficient and have an extended operating life of between 30-40,000 hours.

Depending on the pace of change, from the internal combustion engine to pure electric and other alternative propulsion methods, brushless fans are expected to become available to the aftermarket within the next decade.

For more information on SPAL Automotive UK and its range of products, go to www.rdr.link/FP023

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Turning up the heat Denso Aftermarket’s Assistant Manager, Aftermarket Network UK & IE, Mike Sadler, delves into the company’s thermal offering, and why its products are particularly trustworthy.

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eating, ventilation and air conditioning (HVAC) components have to work under intense conditions, such as hot temperatures during Summer, but those same components are susceptible to failure when simple maintenance and servicing are neglected.

Quality parts make a genuine difference, and Denso Aftermarket claims that motor factors can be assured of that when distributing its thermal products, all of which comply to the company’s strict Design Standards, and are said to result in an extremely low failure rate.

The ‘Death Valley’ test is an excellent example of how Denso Aftermarket’s original equipment (OE) department carries out its stringent testing when developing thermal parts.

Its engineering facility, for instance, houses two chassis dynamometers (rolling roads), which are used to simulate driving in a controlled environment. The climate can be adjusted from -18 to 40°C, relative humidity can be increased by up to 55%, the gradient of the road can be changed, and the speed and weight of the car can be increased.

A series of ‘worst case’ scenarios are devised and tested, to ensure that the vehicle’s parts can withstand even the most stressful situations, such as a holiday in Death Valley, the hottest place on Earth. The test simulates a 10-mile uphill drive, towing a trailer, in 40°C. If the parts can handle that, maybe they can handle anything!

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38 PROFESSIONAL MOTOR FACTOR APRIL 2020

Denso Aftermarket therefore sees no surprise in the notion that its thermal products are trusted by vehicle manufacturers worldwide, evidenced by the fact the company boasts a 40% share in the OE A/C compressor market.

The OE parts eventually become part of the company’s aftermarket range; if motor factors stock one of its parts, they’ll be choosing a component that has benefitted from the same expertise, the same knowledge from research and development, and the same testing as the originals.

The A/C compressor under a microscope The compressor is one of the most important components within the A/C system because, in essence, it drives the refrigeration cycle. Simply put, it draws the low-temperature, low-pressure gas refrigerant, which has been vaporised in the evaporator through the extraction of heat from the vehicle’s interior, compresses it and sends the then high-pressure, hightemperature refrigerant into the condenser, where it changes from vapour to liquid.

Although they all fulfil the same function, there are several types of compressors – reciprocating (piston) and rotary – and how they are fitted is broadly dependent on the age and the development of the A/C system in the vehicle.

The fixed displacement compressor, the oldest design, features a set swash plate that operates the pistons necessary to generate the throughput of gas, at a constant volume per rotation. It therefore has to use a clutch pulley to allow it to, in effect, be switched on or off when the A/C is or isn’t required. Of a similar era is the through-vane compressor that also operates on a fixed output per rotation basis and also employs a clutch pulley.

In a more modern vehicle, it is likely that

a variable displacement compressor will be fitted, and these utilise a swash plate that can change its angle and increase or decrease the movement of the pistons and the flow rate. As a result, they do not need a clutch pulley, but instead use a fixed, damper limiter pulley, with a built-in safety mechanism. This allows its internal parts to break, thus preventing the pulley from rotating the input shaft should the compressor seize due to, for example, poor maintenance.

In terms of electric vehicles, there is the e-compressor, which also utilises scroll technology. However, rather than being driven by an auxiliary belt, the ecompressor incorporates an electric motor that can be modulated on demand.

For more information on Denso Aftermarket’s thermal products, go to www.rdr.link/FP024

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A/C & THERMAL MANAGEMENT Technical Training Manager at Nissens Automotive, Michael Ingvardsen

Spring is coming Q

A/C season is just around the corner.

What are the hot topics this year?

Michael Ingvardsen (MI): Two focus areas take up a lot of space in the business, having been on top of the agenda for a number of years: refrigerants and electrification. Both are topics that currently pre-occupy the industry, and both will have an impact on the future. As energy and the environment take up more and more space, electrification has naturally become a larger part of the automotive business, and electric vehicles have subsequently gained ground. Likewise, A/C system refrigerants have long been a focus area, causing damage to the environment if their Global Warming Potential (GWP) is too high.

Q

The replacement of the old refrigerant – R134a – has been a long time coming. What are the details behind the change?

MI: The replacement goes all the way back to 2006, where the EU decided that the refrigerant was to be replaced with a refrigerant with a lower GWP – the international standard for measurement of how dangerous gases are for the degradation of the ozone layer in the

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40 PROFESSIONAL MOTOR FACTOR APRIL 2020

Spring in Europe means air conditioning system repairs and busy garages. Michael Ingvardsen, Technical Training Manager at Nissens Automotive, shares his insight into the A/C field and the key subjects that he anticipates will dominate the automotive aftermarket this spring. atmosphere. The environmental legislation meant that, as of January 1st 2017, vehicle manufacturers were to use a new refrigerant – R1234yf – in climate products, thus adjusting all climate systems to R1234yf. Roughly 10 years ago, it had been anticipated that a new refrigerant was to take over, but there were still no signs of this new refrigerant. In the wake of this, problems such as a lack of refrigerant and high prices occurred, and these problems are still affecting the industry today. When prices rise, parallel imports are likely to emerge, leading to more illegally imported R134a or R134a, which are poor in quality.

Technically, it is highly problematic when the A/C system runs on low quality refrigerants, or if several types of refrigerants are mixed together.

Q

Why is mixing refrigerants a problem?

MI: When refrigerants are mixed, it is important that they interact similarly with the A/C components, oil, o-rings, etc.

Refrigerants are often dependent on temperatures, and if the temperature is too high, it wears out the pistons and condenser, and interacts incorrectly with the oil. Typically, the refrigerant doesn’t carry the oil correctly through the system, it doesn’t blend correctly with the oil and it gathers in small pockets in the system, which causes severe trouble, especially for the condenser and evaporator. For the system to run correctly, you have to be absolutely certain that refrigerant, oil and A/C components are compatible.

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keeping an eye on the battery level and becoming sceptical if the level varies too much. At the same time, the heat pump system used in electric vehicles is a completely different mechanism that demands different handling and service.

This is still a challenge that needs to be solved at the same pace as the increasing amount of electric and hybrid vehicles.

Q

Q

So, what does the future look like? Is there a plan on the horizon?

MI: The EU is working on approving more refrigerants that are compatible with the new refrigerant, R1234yf, as well as with CO₂ systems. Currently, more than 500 refrigerants are tested worldwide, so many people are working on a solution, but there are no plans for retrofit of the A/C system so that R1234yf can replace R134a, which is another discussion on the agenda. R1234yf is a bit flammable, and runs at a slightly higher pressure and at higher temperatures than R134a. By pouring R1234yf on a system that isn’t developed for it, there is no guarantee that it will work, and if the car burns, responsibility does not lie at the VM’s end. As long as vehicles are used with R134a, we risk running out of the refrigerant, because less is imported. That is why regulations and a plan for retrofitting cars with R134a to R1234yf are needed.

Q

Refrigerants are definitely still a hot topic. What about electrification?

What happens within this area?

MI: The electric vehicle industry is definitely in focus, but a lot is still uncertain, although more and more electric car models are produced. From an environmental perspective, there are certainly advantages of an electric or hybrid vehicle, but there are continuously new reports pointing in different directions.

The electric vehicle is limited in battery lifetime and only works properly at the right temperatures. If the temperature is not ideal, the battery level drops, and if the A/C system isn’t working, driving distance is reduced. A more critical mass of consumers has occurred, conscientiously

How does the heat pump system differ from a regular A/C system?

MI: The heat pump is a different system with other mechanics that we, at Nissens, have been used to. In the electric car, A/C is used for both heating and cooling, but if it does not work properly, the products attached to the system are challenged. If dirt gets into the condenser, a correct flow is impossible. Additionally, there is also an internal condenser in the heat pump system, so whenever there are problems, you risk replacing two condensers.

Otherwise, there is a risk of compressor failure. Due to these technical difficulties, it is also highly necessary to offer thorough education and training in the system.

Q

Is there anything else on the agenda?

MI: Chemicals and cars running on hydrogen are other hot topics. Many predict that cars running on hydrogen will be the next big thing, but there are many different opinions as to how much CO₂ they emit. Refrigerants, chemicals, oils and additives are always hot topics, and quality is a particular focus area right now.

Heat pump system: More and more hybrid/electrical vehicles incorporate highly sophisticated A/C systems.

Their function is often extended to a reversed flow heat-pump operation, with far more electronics and actuators than in a traditional layout.

Furthermore, the circuit can be combined with other vehicle systems, such as the engine, battery or electronics cooling.

For more information on Nissens’ A/C offering, go to www.rdr.link/FP025

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Managing your thermal offering Steve Carolan, Dayco’s UK National Sales Manager, explains how motor factors can make the most of the opportunities presented by thermal management.

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s vehicle manufacturers (VMs) pursue the engine emission and fuel consumption reductions that have been imposed by worldwide legislation, every aspect of engine performance is minutely examined to ensure that all of its systems work in unison.

Central to this objective is effective thermal management, which is why VMs have developed innovative solutions or new concepts to ensure their engines not only reach their operating temperatures as quickly as possible, but are maintained at these optimal working levels.

Electric water pumps that can be activated instantaneously, alongside imaginative design solutions for mechanical pumps, therefore play an important part. These include those with vane shields, or even Dayco’s friction wheel, which can provide an instant response to coolant temperature changes.

Over the last few years, VMs have also moved to integrate the water pump into the primary drive (timing) system, rather than it being driven by the auxiliary belt.

This has a direct effect on the aftermarket because, in contrast to the auxiliary belt – which rarely has a scheduled replacement interval – the timing belt does, meaning that technicians come into contact with the water pump more frequently than previously, and it is therefore far easier for them to assess its condition. As a consequence, more are found to be either in need of replacement, or are being changed as a ‘best practice’ precaution, so sales are on the rise.

In fact, over the last five years, the increase in sales of timing belt kits supplied with a water pump has increased significantly, which means that motor factors need to be aware and plan their stock accordingly.

Helpfully, power transmission manufacturers such as Dayco have proactively responded to this development

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42 PROFESSIONAL MOTOR FACTOR APRIL 2020

by adding a water pump to their timing belt kits to provide factors and their customers with a complete aftermarket replacement solution.

Designated by the KTBWP classification, each of Dayco’s water pump kits include the replacement pump alongside the belt, tensioner and idler combination, with 75 of these references containing the patented Dayco High Tenacity (HT) or ‘white’ belt. These sit alongside the company’s comprehensive thermostat range, which, together, provide independents with a complete, original equipment (OE) quality, thermal management solution.

Sometimes, for the best of intentions, workshops will try to save their customers money and replace only the belt and its ancillary components. However, this policy

runs the risk of their customers having to face a much larger bill to virtually replicate the job if the water pump goes on to fail at a later date.

As a timing belt replacement is a relatively expensive, although extremely important scheduled service requirement, there is complete logic behind changing both the water pump and timing belt at the same time, as it is a far more cost-effective solution for motorists in the long run, and also gives the them confidence that their vehicle has benefitted from a full and thorough system overhaul.

Therefore, for the peace-of-mind of the owner, as well as the most profitable result for the workshop, Dayco recommends that technicians opt for a full timing drive system replacement, rather than just

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changing the water pump or timing belt in isolation.

As well as providing the replacement components that correctly reflect the developing technology of the vehicle parc, another benefit for a factor is that it gives them the ability to be able to supply a wider range of thermal management products from a single supplier.

OE derived components provide their customers with a number of tangible benefits from premium quality and fit first time installation, to increased durability and reduced warranty claims. In addition, however, when they fit an HT water pump/timing belt kit, Dayco can also provide factors, workshops and their

customers with an even greater level of reassurance by offering the opportunity to extend the existing two-year warranty by a further year.

The Long Life +1 year warranty is a perfect example of how Dayco’s technology can provide workshops with a ‘real-world’ competitive advantage over those fitting other brands. It also gives the motorist a level of protection that cannot often be matched, even by the franchised dealer.

The combination of guaranteed OE quality products, which provide a wideranging thermal management offering, and product support such as the Long Life +1 year warranty, makes Dayco a great choice for forward-thinking motor factors.

For more information regarding the power transmission products in the Dayco range, go to www.rdr.link/FP026

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The right solutions Primalec’s Director, Richard Doran, discusses why new generation refrigerants need next generation lubricants.

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1234yf, the new automotive HFO refrigerant, has been with us since the start of 2011, when all newly Type Approved cars had to use an A/C refrigerant with a GWP below 150.

Since January 2017, all newly built vehicles have had to use R1234yf because there is no legally viable alternative. This new gas has allowed vehicle manufacturers to continue using most of the existing A/C components without major re-design, but R1234yf is less stable and more expensive than R134a, requires special compressor lubricants, and requires more careful servicing than its predecessors.

Added to that, A/C electric compressors, which need special lubricants with the correct dielectric properties, are increasingly common as more hybrids and plug-in electric vehicles join the road.

What is the A/C lubricant for?

Its main job is, of course, to lubricate the moving parts of the refrigerant compressor, dissipate heat, seal the compression chambers and valves, and keep the seals and flexible pipes throughout the system in good condition, minimising leakage through elastomer degradation.

The oil shares its home with the refrigerant, so the two must be compatible and mix well together, as well as with all the different materials used in a mobile A/C

system. Good miscibility lets the circulating refrigerant carry oil safely round the system to the o-rings, seals and flexible pipework, and back to lubricate the compressor.

Electric compressors add a further dimension in that refrigerant and oil come into contact with live electrical parts, so they need a lubricant with the correct dielectric profile.

That is why it is so important to use the right oil for the job.

To make it easier and more profitable for motor factors, Primalec has teamed up with the world’s leading specialists in synthetic lubricant chemistry to provide a complete yet compact range of mobile A/C oils that can be trusted.

OEM-quality solutions?

Primalec’s Snow Leopard technical lubricants are made for the alternating hot and cold environments of A/C and refrigeration systems.

Formulated from select synthesised oils, refined with special additives to meet and exceed the needs of the compressor, Snow Leopard oils have the power and performance to lubricate and protect refrigerant

compressors, and to optimise the performance of any A/C and refrigerant system.

HFO-PAG46e and HFO-PAG100e are the right oils to use in R1234yf systems when, as is most often the case, a PAG based lubricant is specified by VMs. The Snow Leopard branded low moisture HFO-PAGs are now fully compatible with the electric compressors found in hybrids and plug-in EVs. They also give better lubricity and performance in all R134a systems than any ordinary R134a PAG oil. Their low hygroscopicity and exceptional viscosity index enhances compressor life by ensuring efficient running, even at high temperatures.

What this all means is that Snow Leopard HFO-PAGs can be considered as a genuine ‘one-type-fits-all’ solution, so when you choose these toplevel lubricants, you escape the risk of using the wrong oil.

MRL85 is a polyolester (POE) based lubricant that has been engineered with an additive package that is better suited to R1234yf than standard POE oils. Some VMs specify a POE oil for their R134a hybrid and electric vehicles, and one or two have done so for R1234yf vehicles.

Being compatible with R1234yf, R134a and with electric compressors, MRL85 is an excellent choice for mobile A/C compressors when the vehicle manufacturer has specified a POE. For more information on Primalec’s A/C lubricants, go to www.rdr.link/FP027

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Hot off the compress Olaf Henning, Corporate Executive Vice President and General Manager of Mahle Aftermarket, explains the important role that air conditioning compressors play in hybrid and electric vehicles.

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ttitudes towards the air conditioning compressor aren’t what they once were; formerly regarded as a comfort feature, they are now perceived as an operationally reliable component.

Air conditioning compressors play a much greater role in hybrid and electric vehicles than in those with a combustion engine.

The air conditioning service is becoming more important, opening up new service volumes for workshops.

Since the acquisition of Behr Hella Service (BHS) by Mahle Aftermarket, intense activity has been underway at our logistics centres in Poland, Germany, Great Britain, Spain, France, Turkey, Russia, the USA, Brazil, South Africa and China. Mahle air conditioning compressors—both mechanically and electrically driven—are in particularly high demand.

Air conditioning compressors are at the heart of the refrigerant circuit. They condition the cabin and control the temperature of probably the most important component in the electric vehicle powertrain: the battery.

After all, keeping the traction battery at the right temperature has a crucial impact on the service life, charging speed and cruising range of the electric vehicle.

Traction motors and power electronics must also be cooled. This is transforming the role of the air conditioning compressor.

While it was previously responsible for comfort in the cabin, it is now a component of the powertrain, protecting it from damage and ensuring the operational safety of the vehicle.

Electric vehicles have to use electrically driven compressors because the circumferential ribbed belt cannot be used as a drive, as is the case of a combustion engine.

Hybrid vehicles or vehicles with a combustion engine also benefit from electrically driven compressors, since they can be operated on a demand basis, thereby reducing fuel consumption and CO₂ emissions.

The extended functionality of the air conditioning compressor in the area of emobility and in hybrids is boosting the significance of the A/C service, thereby creating greater service volumes for workshops.

Mahle Aftermarket’s distribution centre

It is up to factors to educate their customers to inform drivers of hybrid and electric vehicles about the consequences of a system failure. These range from reduced cruising range or vehicle stoppage to damaged components. Of course, we support our customers by providing them with information material, training, and our proven A/C service and diagnostics solutions.

An old hat In 2020, its anniversary year, Mahle Aftermarket has 1,100 different air conditioning compressors in its range.

When purchasing a product from Mahle, the company claims that its customers benefit from its expertise in the OEM business, which stems from 100 years of experience in the development and production of components for vehicles, as well as more than 30 years of experience in the area of A/C service.

For more information on Mahle’s range of air conditioning compressors, go to www.rdr.link/FP028

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Product spotlight

Ring: RBAG750 12V and 24V graphical battery analyser Recognising the importance of regular battery maintenance, Ring Automotive has launched the RBAG750, its very ďŹ rst 12V and 24V graphical battery analyser.

The new addition is an upgrade to the RBAG700, and now enables technicians to carry out a complete health check of the battery and electrical systems of a 12 and 24V vehicle, including motorcycles, cars or trucks.

Just like its predecessor, the RBAG750 is supposedly different to other analysers in that it uses an intuitive graphical interface, which is said to make it easier and quicker for technicians to diagnose faults.

The microprocessor control can analyse and test the battery capacity without applying a load, providing fast, accurate results on batteries up to 1700CCA. A low range setting is also included for testing motorcycle batteries.

Batteries can be tested in or out of the vehicle, and reverse polarity protection is built in. As 24V vehicles comprise two

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46 PROFESSIONAL MOTOR FACTOR APRIL 2020

connected 12V batteries, each battery should be tested individually to ensure an accurate diagnosis. When testing the alternator and starter motor on 24V vehicles, the two 12V batteries can be left in series.

The range provides the user with complete reliability. For example, as the user is able to input their name and the car registration details, an official log of any test can be downloaded and given to the customer, helping to pinpoint issues further down the line.

The unit will store up to 80 vehiclesâ&#x20AC;&#x2122; test results at once, allowing multi-vehicle testing before downloading, which is ideal for large workshops. Results can be printed using the built-in thermal printer, and they can also be downloaded to a computer

through a USB. The RBAG750 will test not only the battery cranking performance, but also the alternator (including a diode ripple test), starter and earth system, providing a complete health check of the battery system to help technicians diagnose potential faults.

As low-battery performance is one of the most popular underlying causes of other issues or faults with a vehicle, such as problems with ECU monitoring, Ring Automotive is advising that batteries are checked before any service, data upload or diagnostic work is carried out.

For more information on Ringâ&#x20AC;&#x2122;s RBAG750 12V and 24V graphical battery analyser, go to www.rdr.link/FP029

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What's New? SPRING PROMOTION With over 570 offers inside and more than 80 new products, Sealey’s Spring Promotion is valid until 31st May 2020. The promotion contains products such as hand tools, lighting, storage, jacking and lifting, welding and cutting, motorcycle tools, pumps, and janitorial items. There are also air and vehicle service tools, machine shop, consumables, bodyshop, shot blasting products, and lots more.

This promotion sees the launch of Sealey’s VMSC01 – 2000W Steam Cleaner, which produces pressurised steam up to 160°C to clean, sanitise and sterilise. It’s supplied with a wide range of accessories for many tasks, including carpets, car interiors and windows.

Also added to Sealey’s range are its 60-tooth calibrated torque wrenches, which are constructed from impact resistant polycarbonate tubing, which is combined with injection moulded nylon thermoplastic for total insulation. They all torque in both directions and have an easy-to-read dual scale.

Go to: www.rdr.link/FP030

BATTERY GS Yuasa has launched a Yuasa branded AGM auxiliary battery for next generation vehicles. The Yuasa YBXAX14 has been designed for use in a wide range of popular Audi, BMW and Mercedes 12V auxiliary and backup applications.

The global battery manufacturer has introduced the Yuasa YBXAX14 to meet the increasing demanding needs of modern-day vehicles. Hundreds of thousands of automobiles in the UK vehicle parc, predominantly Audi, BMW and Mercedes, require this battery to help support the extra electrical loads in conjunction with the starter battery.

Developed to Original Equipment (OE) standard for quality, performance and specification, the Yuasa YBXAX14 is ideal for the unique requirements of vehicles with enhanced auxiliary battery systems. A key feature is the OE matching lid ventilation for in-vehicle fitment. The 6mm end vent hole makes it possible for vehicle OE breather pipe fitting, meaning it can replace the existing back-up battery safely.

Go to: www.rdr.link/FP032

TAILORED RUBBER VEHICLE FLOOR MATS Seat cover manufacturer and distributor Town and Country Covers has released its first range of tailored rubber vehicle floor mats.

Moulded using EKO rubber and with OE fixation points, the company claims that they provide an excellent fit and a stylish finish.

Models currently available include Ford Transit, Ford Transit Custom, Vauxhall Vivaro and Volkswagen Transporter.

Luke Newman, Director of Town and Country Covers, commented, “We are excited to launch our range of floor mats which will complement our seat covers and add extra protection to our customer’s vehicles.”

Go to: www.rdr.link/FP031

STARTER MOTOR AND ALTERNATORS Denso has introduced 71 part numbers to its passenger, light commercial vehicle (LCV), commercial vehicle (CV) and heavy duty rotating electrics ranges.

The update comprises 48 starter motors, linked to 148 original equipment (OE) references, while there are 23 alternators aligned to 90 OE part numbers.

Included among the list of passenger and LCV starter applications are various Jaguar, Toyota, Lexus, Isuzu and Opel/Vauxhall models, while Honda, Toyota, Subaru, Isuzu and Opel/Vauxhall all feature among the alternators.

Switching to the CV and heavy duty list, Caterpillar, Yanmar, John Deere and Komatsu are all part of the updated starter portfolio, and Case, Cummins, VW Industrial and Toyota Industries make-up the alternator references.

Go to: www.rdr.link/FP033

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What's New? STARTER MOTORS AND ALTERNATOR Four starter motors and one alternator have been added to WAI Global’s expanding range of rotating electrics.

The new starter motors cover a number of popular makes and models, with part number 30565-OS being compatible with Mazda 3, 6, CX5 2.2D (2013>); part number 30584-OS fitting BMW 114i, 116i, 118i, 120i, 316i, 320i (2011 – 2017) applications; part number 30848-OS covering Suzuki Grand Vitara 2.0 (2005 - 2008); and finally, part number 30853-OS fitting a number of BMW applications, including 114d, 116d, 118d, 120d, 218d, 220d, 316d, 318d, 320d, 418d, 420d, 520d (2013>).

The alternator, part number 21055-OS, offers coverage across Ford Galaxy, Mondeo, S-Max 2.0 TDCi (2015>).

WAI has marked each part with its traffic light ordering system, whereby if the product is marked as green, then it has been labelled as fast-moving and therefore distributors are recommended to stock the product.

However, if the product is marked amber, the company recommends stocking it in a central warehouse, and if it is marked red, then customers can rest assured that the supplier will have the part in stock should the distributor require next-day delivery.

A full technical support service that provides comprehensive advice on fitting procedures and in-service issues is available as standard when ordering each part.

Go to: www.rdr.link/FP034

CABIN AIR FILTERS The EMEA Aftermarket catalogues of UFI and SOFIMA are constantly updated, and currently cover 442 cabin products. 276 are anti-pollen filters produced with a synthetic non-woven fabric that can hold back over 90% of particles with a diameter greater than 2.5 µm, such as dirt and pollen. 166 are filters made of a filtering non-woven fabric combined with active carbon, which also absorbs gases and odours, further protecting the vehicle’s interior.

The range offered by the UFI Group has grown significantly over the past three years: 135 new products have been launched for both brands, now covering 98.5% of European vehicles in circulation.

Go to: www.rdr.link/FP036

BRAKE BLEED VALVE With manual or pressure bleeding brake or clutch hydraulic systems, it is essential to prevent fluid and air being pulled back into the system via the bleed nipple when the pedal or lever is released. The Laser Tools One Man Bleed Valve allows a single person to perform the task without closing the nipple between pumps.

Use when one-man brake bleeding is required: fit the valve, open the bleed nipple, pump the pedal and let the fluid flow.

Use when pushing the caliper pistons back before fitting new pads, as it stops old fluid being pushed back into the hydraulic system. The one-way valve prevents any air being pulled back into the system. When done, remove the one-way valve and tighten the bleed nipple.

Go to: www.rdr.link/FP035

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REAR FOG LAMP Dense fog and poor visibility repeatedly lead to serious rear-end collisions. In poor weather conditions, good visibility through a bright rear fog light is very important. With this in mind, Osram has released the Synios P2720 CR. The trend for both headlamps and rear combination lamps is clear: the more compact and efficient the components used, the better. While the installation space required decreases, the design options available to manufacturers greatly increases. The LED Synios P2720 CR LED addresses this trend of miniaturisation. Osram says that in spite of its small dimensions, it offers outstanding performance values in applications.

The conversion-based Synios P2720 CR can dramatically reduce the issue of a loss of brightness to around 10%. Customers enjoy better performance, while manufacturers benefit because considerably fewer individual LEDs are required.

Go to: www.rdr.link/FP037

HEAD GASKETS The Athena Cut Rings, the companyâ&#x20AC;&#x2122;s latest head gasket development, have a triple groove cutting surface for maximum sealing, and are labelled as ideal for high turbo boost pressure, demonstrated by their use in big power Subaru EJ25 engine builds.

These EJ25 cylinder head gaskets are specially designed for boost levels of over 2bar (+30 psi), without the concern of having to groove your block to insert the rings. Simply lay the Athena head gasket down like a stock gasket, and then place the rings on the block. When you torque down the head, the cutting grooves on the rings will cut into the head, creating a seal. The cut rings act as a barrier, protecting the head gasket material from combustion, and seal the vulnerable area between the cylinder wall clearances, which are notorious for blowing.

The gaskets are equipped with high quality stainless-steel rings, which offer maximum sealing around the cylinder bore, with Athena claiming that they exceed the sealing capabilities of conventional fire rings.

Go to: www.rdr.link/FP038

LIGHTING, ELECTRONIC AND ROTATING ELECTRIC PARTS Hella has added 200+ passenger car references to its range.

Lighting The company has introduced 10 combination rearlights, nine of which are for applications such as Audi A4, Peugeot 2008 and Porsche Macan, as well as expanding its bulb offering by adding 45 references, used in universal headlights, fog lights, indicators and position lights.

Electronics The most numerous additions, have been to electronics, such as fuel feed units, ignition coils and sensors.

There are 12 new fuel feed units, and six new ignition coils, whilst the sensors range has expanded by 95 additions, with lambda, boost pressure, exhaust gas temperature, crankshaft pulse, camshaft position and air mass additions. Finally, the company has added one reference for an EGR valve.

Rotating Electrics 21 starter motors have been introduced for vehicles such as Audi TT, Ford Transit, Hyundai i30, Kia Rio III, MercedesBenz Sprinter, Volvo C30 and VW Passat, as well as 39 alternator references for Audi A4, Fiat Doblo, Land Rover Range Rover Evoque, Renault Clio IV and Subaru Outback.

Go to: www.rdr.link/FP039

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ADVERTISING INDEX

AISIN-EUROPE SA ....................Outside Back Cover

MAHLE Aftermarket GmbH ..........................Page 39

BM Catalysts Ltd ................................................Page 4

Millers Oils Ltd ................................Inside Back Cover

Castrol Ltd........................................Inside Front Cover

PETRONAS Lubricants International ..........Page 28

Co-ordSport Ltd / Part-Box ............................Page 10

Ring Automotive Ltd ........................................Page 21

Dayco Europe ....................................................Page 17

SIP Industrial Products Ltd ............................Page 35

ECOBAT Automotive Ltd ................................Page 33

TMD Friction Services GmbH ......................Page 36

Jack Sealey Ltd ..................................................Page 13

UFI Filters S.p.A. ..............................................Page 43

In the next issue of

PMF will bring you the latest industry news, market analysis and product information, as well as vital business advice and solutions from industry experts.

PROFESSIONAL

MOTOR FACTOR

■ Hybrid & Electric Vehicles ■ Retail Focus

Page yout 1 29/01/2020 09:45

001_PMF_FEB20_La

BATTERIES

MOTOR FACTOR

PROFESSIONAL

teamed up with a How Bedale Motor Factors its customers battery specialist to educate

E IGNITION & ENGIN MANAGEMENT

plugs A look at the role of glow in reducing emissions

FEBRUARY 2020

INDUSTRY UPDATE

PROFESSIONAL

MOTOR FACTOR

STEERING & SUSPENSION Insight into the remanufacturing of an electric power steering rack

EXHAUSTS & EMISSIONS How oil blenders can be environmentally responsible

MARCH 2020

MINING DATA Harnessing ‘big data’ to benefit your business

2019 PMF looks back at the IAAF Conference

cts n ■ interviews ■ produ nts ■ exper t opinio news ■ appointme

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50 PROFESSIONAL MOTOR FACTOR APRIL 2020

news ■ appointments ■ expert opinion ■ interviews ■ products

PROFESSIONAL

MOTOR FACTOR

OILS, LUBRICANTS & ADDITIVES

Exploring the impact that the EU Green Deal will have on the UK lubricant s sector

A/C & THERMAL MANA GEMENT Taking advantage of the opportunities presented by thermal managem ent

APRIL 2020

BUILDING ON SOL ID FOUNDATIONS PMF discovers the secret to remanufacturing succes s

news ■ appointme nts ■ exper t opinion ■ interviews ■ produ cts

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