Professional Motor Factor January 2024

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PROFESSIONAL

MOTOR FACTOR

NEWS Changes at the top of LKQ UK and Ireland

PEOPLE & INDUSTRY RS Automotive Core makes its PMF debut

JANUARY 2024

INVESTMENT IS KEY TO AUTOSUPPLIES GROUP’S LEISUREWAYS SUCCESS David Clarke on the branch's complete transformation

news n appointments n expert opinion n interviews n products

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VOLUME 24 ISSUE 1 JANUARY 2024

REGULARS Viewpoint ...........................5

CONTENTS

6-8

10-15

NEWS

PEOPLE & INDUSTRY

17-19

21

BUSINESS

TRENDS

BATTERIES & IGNITION Niterra UK backs NGK products for seasonal peaks ......................................................................23 Ecobat Battery emphasises stock control best practice................................................................24

News……..............................6

DENSO highlights the evolution of the ignition coil ........................................................................26

What’s New?...................32

BRAKES & CLUTCHES Product Spotlight…........34

Comline unravels the mystery of ‘brake crazing’ ............................................................................28 TMD Friction provides best-practice braking tips this winter ......................................................30

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VIEWPOINT

Editor TOM HENMAN Group Editor KIERAN NEE Digital Manager KELLY NEWSTEAD Digital Assistant LYDIA PROCTER Group Manager ROBERT GILHAM Senior Account Manager ALEX DILLEIGH Design ADEEL QADRI Group Production Manager CAROL PADGETT Production Assistant KERRI SMITH Professional Motor Factor is an essential business magazine for those with decision-making responsibilities within motor factors.

To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk.

Printed by Stephens & George Ltd Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way; Watford, Herts; WD24 4YF Tel: (01923) 237799 www.pmfmag.co.uk tom@pmfmag.co.uk Twitter: @PMFmag Facebook: @ProMotorFactor LinkedIn: Professional Motor Factor Magazine Copyright © 2024

Professional Motor Factor: Certificate of Average Net Circulation for the 11 issues distributed between July 2022 and June 2023 Net total: 4,071 United Kingdom: 4,071

Beginning a new year with added resilience First and foremost, let me wish you a Happy New Year! I hope you’ve returned to work recharged and prepared for another busy 12 months. As always, I’m actually writing this before the Big Man squeezes down the chimney and Big Ben rings its chimes to signal the start of another year – but that’s between me, you and our 4,000 readers!

I’m writing this at the conclusion of the traditional year-end event, the IAAF Conference and Awards. Once again, this was hosted at Stadium MK, the home of Milton Keynes Dons. And, once again, it was well choreographed by the supporting staff and hosted by the organisation’s CEO, Mark Field – he was particularly chipper, but I suspect that was down to yet another victory for his beloved Aston Villa!

More than 250 delegates were due to appear at the conference, while more were crammed into the hall for the grand dinner and awards.

Greeted by cheerful Christmas carol singers, I walked into the conference and got down to business. The line-up featured conference veterans, Neil Pattemore and Quentin Le Hetet, while there were some new faces, all of whom stuck to their task and batted away any tough questions that came their way.

The theme this year – ‘The Brilliance of Resilience’ – was summed up beautifully by keynote speaker, Claire Lomas MBE. She has overcome adversity and turned her life around, showing what can be achieved with the right attitude and approach, following an accident in 2007 that left her paralysed from the chest down.

In 2012, for example, she became the first paralysed person to walk a marathon using an exoskeleton suit – taking 17 days!

Motorbike and pilot licences have since followed, while skiing has become one of her favourite hobbies. Her fundraising has taken her to more than £850,000, all in aid of curing paralysis.

There were tears in the audience; every single one of the delegates was glued to her every word. I could’ve listened to her all day. Inspiring, motivating, moving and fascinating all in one hit. Her resilience is a positive message to all of us: I came away ready to take on the world and question why the things I moan about are even a bone of contention. An extraordinary person – her books are on my shopping list, that’s for sure! I congratulate the IAAF for such a brilliant booking.

As I reflect on Claire’s speech and story, I am ready to take on 2024 by storm, and I hope you’ll join me on that journey. Of course, there’ll be bumps on the road, but, as illustrated, a positive mindset, a resilience, can go a long way.

Have a great January.

The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.

©Byrd Setta/AdobeStock (Pg 28)

Tom Henman Editor

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NEWS

IN ASSOCIATION WITH

Andy Hamilton returns to LKQ Europe | Kevan Wooden to lead UK and Ireland operations Andy Hamilton has been promoted to the role of senior vice president of LKQ and president and executive managing director of LKQ Europe – Kevan Wooden succeeds Andy as CEO of LKQ UK and Ireland.

LKQ Corporation President and CEO, Dominick Zarcone, said: “Andy's extensive experience, including several years as our pan European chief commercial officer and then as CEO of our largest and most profitable European operation, makes him a natural selection to lead our European team.”

Andy (top-right) joined LKQ Euro Car Parts in 2010, which was acquired by LKQ in 2011. During his tenure, he held several executive roles, the last of which was COO in 2015. e following year, he was appointed CCO of LKQ Europe, where he was responsible for several key pan-European projects before returning to the UK and Ireland business in 2019 to become CEO. During the last four years, he has overseen a “significant transformation

programme” that has touched everything from the company’s brand and culture to its infrastructure and digital operations, helping to drive a “major upli” in its commercial performance.

One of his final acts as CEO was to create a new LKQ UK and Ireland group of companies following the acquisition of specialist heavy vehicle motor factor, Digraph, earlier this year.

Kevan (bottom-right), meanwhile, joined LKQ Euro Car Parts in 2019 and has previously held senior commercial leadership roles at CBRE and Johnson Controls.

Commenting on the changes, Andy said: “I’m excited to be returning to LKQ Europe at such a pivotal moment in the aermarket’s future. “e LKQ UK and Ireland group of companies are being le in exceptionally good hands with Kevan, who has been a key partner to me during the transformation of the businesses over the last four years.”

TMD Friction confirms takeover by AEQUITA TMD Friction has been formally acquired by AEQUITA, a privately-owned industrial group based in Munich. e transaction, first revealed in August, was sealed aer receiving the required regulatory clearances and approvals from all relevant authorities. TMD Friction will remain independent as a separate legal entity with its own corporate brand.

TMD Friction CEO, David Baines, said: “I am very excited to announce that three months aer AEQUITA agreed to acquire TMD, that we can confirm the successful completion of this transaction. TMD could have no better strategic partner than AEQUITA. is collaboration will empower team TMD to accelerate our recovery plan. Putting our already highly motivated and engaged global team together with the industry leading know-how and operational expertise of the team at AEQUITA will be a dynamic and powerful combination.

“Over the past three months, we have been working closely with AEQUITA to prepare for this day. Together we will accelerate TMD’s ongoing transformation, expanding TMD’s position as a trusted supplier of brake friction solutions to leading OEMs, tier one suppliers, and the international independent aermarket.”

Robert Roiger, partner at AEQUITA – who will be joining TMD’s management team as Co-CEO – added: “Having worked

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6 PROFESSIONAL MOTOR FACTOR JANUARY 2024

Meanwhile, HELLA has acquired the 50% shares held by TMD Friction in joint venture Hella Pagid.

From October 2024, HELLA will distribute braking products under its own brand, but TMD Friction will continue to supply HELLA with brake pads, it was confirmed. TMD Friction will regain “sole control” of the Pagid brand. closely with the team over the last couple of months, we are very excited to finally become the new owner of TMD. Together with the company’s skilled and experienced employees, we will continue to provide customers with the highest quality and service levels while materialising on the significant growth potentials ahead.”

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ELTA: ‘Factor Sales pivotal in success of new and fastest-selling product range’ ELTA has renewed its partnership with Factor Sales. e collaboration, spanning three years, has proven to be a “cornerstone” of ELTA’s strategy, elevating its market presence, transforming the way it navigates the sector and triggering product launches.

ELTA’s commitment to data across its business has yielded remarkable results, according to ELTA Marketing Manager, Tim Brotherton. is dedication has found a crucial

ally in Factor Sales, a partner that provides insights into the marketplace by uploading transactional data from motor factors across the UK and Ireland.

Tim said: “For ELTA, Factor Sales has become more than a tool; it’s an integral part of our broader strategy, particularly influencing new product development process.

“Factor Sales has pushed us into a new era of decision-making. It has enabled us to navigate markets with confidence, streamline operations, and strategically expand our product offerings. It’s not just about data; it’s about turning raw information into actionable insights.”

ELTA’s investments have become “more targeted and effective”; for example, its decision to invest in a

heater blower resistor motor range has proved “immensely successful”.

Tim continued: “e stock moved swily, prompting further investment and expansion into heater blower motors.

Notably, this new range became our fastestgrowing line in recent years (le), fostering the confidence to explore and expand our heating and cooling range further.

“The collaboration has allowed us to venture into new territories. What was once approached with caution has now become an avenue for growth. Our newfound ability to explore diverse product ranges has not only broadened our market presence but has also opened doors to previously untapped opportunities.”

IAAF welcomes Kwik Fit to membership

BM Catalysts reveals expansion plans

Kwik Fit has joined the Independent Automotive Aermarket Federation (IAAF). e company, with more than 600 centres nationwide, will support IAAF’s network of workshops, distributors and suppliers and “work closely” with the federation on lobbying and campaign issues, such as Motor Vehicle Block Exemption Order (MVBEO), access to repair and maintenance information and, MOT testing.

Kwik Fit will also be represented on the IAAF Council and will play an “active role” with other members to help shape the future development of the federation for the benefit of the wider automotive industry.

IAAF Chief Executive, Mark Field, said: “We’ve been working closely with Kwik Fit, and I’m delighted that they have become part of the IAAF membership. e federation has very ambitious plans to develop, and their membership will be crucial to our wider member engagement, development of people in the industry and, Right to Repair campaign, aimed at ensuring choice and affordable motoring for millions of motorists.”

Ben Boot, head of development (service, maintenance and repair), Kwik Fit (GB), said: “IAAF has proven an excellent partner in informing and educating industry personnel on the latest issues and legislation affecting automotive businesses. It’s essential at this pivotal time that we unite as an industry and actively support the federation’s message.

“Membership of IAAF also bring us closer to our suppliers, and this will only serve to benefit the millions of Kwik Fit customers throughout the UK.”

BM Catalysts has announced the acquisition of a new warehouse facility, demonstrating its commitment to the “long-term future” of its business and the industry. is follows a “record-breaking year” of sales, prompting an expansion to meet market demand. e newly acquired facility, spanning over 41,000sq, is located next to BM Catalysts’ Fulwood Rise production plant in Nottinghamshire. is marks the fih facility for BM Catalysts in the UK, providing a combined manufacturing and warehousing space of over 214,000sq.

BM Catalysts Commercial Director, Mark Blinston, said: “e business continues to grow, and our dynamic approach allows us to adapt to the challenges that come our way.

“We’re experiencing significant growth in demand across the markets we operate in, and we recognise that there are huge opportunities in this sector in the years to come.” e new site is expected to open within the 18 months, with BM Catalysts not ruling out further expansion.

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NEWS

IN ASSOCIATION WITH

Motor Technics wins 30,000 bulbs following ELTA prize draw!

ELTA has announced the successful conclusion of its 30th anniversary celebration prize draw. roughout October, customers had the opportunity to participate in the draw for a chance to win 30,000 free bulbs. e draw revealed Motor Technics (UK) Ltd, based in North Maida Vale, London, as the lucky winner. ELTA described the winner as a progressive independentlyowned motor factor delivering exceptional service and great value parts and accessories to garages, workshops, technicians and drivers throughout London.

Motor Technics Director, Amrish Patel (right), said: “I've been an ELTA customer for many years, regularly stocking products from both Lucas and VisionPRO brands. We have an amazing working relationship that reaches above and beyond quality products

at great prices. ELTA genuinely realise the benefits of going the extra mile for customers, and their exceptional sales and technical support teams have played a key role in our success at Motor Technics.

“Winning the prize couldn't have come at a more opportune moment, coinciding with the clocks turning back and the arrival of darker nights. e 30,000 free bulbs are a significant boost for our expanding independent business. We're excited to leverage this opportunity by introducing compelling sell-out offers, ensuring that the advantages extend to customers across the entire automotive supply chain.”

Tim Brotherton, marketing manager at ELTA, shared his joy at Motor Technics' win: “We are thrilled for Amrish and the entire Motor Technics team. ELTA remains steadfast in its commitment to championing

independent automotive aermarket businesses, and we are excited to celebrate and extend the success of ELTA with our loyal customer base.”

American SpeedFest and US AutoShow to be powered by Lucas Oil until 2025 Lucas Oil has been confirmed as headline partner for both the American SpeedFest and US AutoShow brands for a further two years. e agreement ensures that both events will be “powered

by Lucas Oil” until at least 2025. e US manufacturer and distributor of automotive oils, additives, and lubricants extends its association with both events aer a “successful relationship” with event organiser MotorSport Vision Group, throughout 2023.

American SpeedFest 11 returns to Brands Hatch between the 8th and 9th June 2024, while US AutoShow returns to Oulton Park for the third time in 2024.

Amercian SpeedFest is a weekend of US-flavoured entertainment, including on-track action from the NASCAR Whelen Euro Series. is is the only UK event to feature officially sanctioned stock car racing of this kind. e fixture will reprise the dedicated SpeedFest Country Music

Festival, while other highlights will include themed support races and displays, tailored for family entertainment.

Meanwhile, US AutoShow will feature a themed race line-up, with showpiece racing from Bernie’s V8s and Historic Outlaws and a focus on retro American V8s.

Both events will also feature NASCAR demonstrations from genuine cars built and raced in the USA. Lucas Oil Sales and Operations Director, Dan Morgan, said: “Both events provided locations that were strong showcases for the Lucas Oil brand. e SpeedFest music event was a big success and ensured wider exposure to a broad range of visitors. We are delighted to extend our involvement with both events over a longer term.”

Motul helps drive Pramac to historic first MotoGP title Motul is celebrating aer its partner team, Prima Pramac Racing, made history in becoming the first independent team in MotoGP history to take the Teams’ Championship.

Both Jorge Martin and Johann Zarco secured MotoGP victories throughout the season. e team also made it to the GP podium 15 times, comfortably outscoring the Ducati factory team, to clinch the title with a race still to go.

Motul UK Sales and Marketing Manager, Andy Wait, said: “It is an incredible achievement.

“To take on the might of the Ducati factory team – as well as the manufacturer teams of Yamaha, KTM and Aprilia – and come out on top, by some margin, is a testament to how well the team

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8 PROFESSIONAL MOTOR FACTOR JANUARY 2024

functions. Motul is extremely proud to be a technical partner to the team, providing the lubricants and fluids to Prima Pramac. Everyone at Motul wishes them huge congratulations on such an historic performance.” e championship win coincides with Motul and Prima Pramac Racing Team renewing their partnership until the end of 2026.

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PEOPLE & INDUSTRY

Q&A

Autosupplies Group: ‘Investment is key to our business in Rotherham’ David! Can you tell us about Q HiLeisureways and its transformation?

“Leisureways of Rotherham was acquired by Autosupplies Group in 2019. It has been turned into an automotive state-of the art superstore, to house growing ranges of leading aftermarket products and brands.

“Our most recent refurbishment delivers an increased stockholding capability, new retail area, office facilities and improved facilities for the 25 members of staff at Rotherham.

“Autosupplies Group has been gradually improving the premises since we took over in 2019, but due to increased retail and trade business, we took the decision to completely refurbish the entire building, which boasts an

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10 PROFESSIONAL MOTOR FACTOR JANUARY 2024

impressive selection of parts, paints, refinish products, tools and accessories.

“The total in-store transformation is now complete with further improvements being made externally including new signage.

“It has taken a lot of time and effort to get to where we are today, and the efforts of its branch manager, Tom Clarke, and the wider team have paid off. Retail sales have increased by more than 50% since the new store was unveiled. The majority of products in-store are now priced up, and we are also seeing an uplift in trade sales.

“Leisureways is part of the Autosupplies Group, which comprises Butlers Automotive of Barnsley and Autosupplies Chesterfield. We employ more than 200 staff and have over 100 vans, serving customers across Yorkshire, Derbyshire, Lincolnshire and Nottinghamshire.”

After a renovation of the Leisureways of Rotherham branch, David Clarke, Autosupplies Group’s managing director, took time out of his schedule to answer questions about the transformation and bring us up-to-speed with other developments within the organisation: Leisureways has been Q Given around for four decades, how important was it that the history and loyal customer base were respected during the renovation?

“With all our businesses, we take time to see how they develop organically under our ownership and then look at the opportunities to invest and make them better. The transformation of Leisureways has been substantial, and the investment underlines our commitment to both the Rotherham area and automotive industry.

“Leisureways used to be a sports brand and was originally opened by Sebastian Coe who lived in the area, so it was important for us to ensure the transition was as seamless as possible and respect the history of the brand name.

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PEOPLE & INDUSTRY

“Investment is key to our business at Rotherham. We’ve made investment in stock availability, new people, high-quality products and importantly, getting products to customers on time by adding additional vans to the fleet.

“Add to this competitive pricing and resolving issues in a professional manner, we were successful in ensuring customers were respected during the transition.

“We prioritise customer service by urgency. It’s also important we bring

customers along with us on our journey and understand that the business as a whole will always go above and beyond.

“Key to everything we do on customer services is listening. We listen to customers and act on their recommendations. As a motor factor that employs more than 200 people, I visit customers on a regular basis and am fully invested in their success.

“Since acquiring Leisureways, we’ve doubled the number of staff, vans and stock availability, by fully responding to customer needs.

“Just recently, we’ve completely overhauled our new retail area to improve the customer experience.

“We have dedicated external salespeople visiting customers daily, keeping them updated on new products, company initiatives and overall customer service improvements.

“We have always maintained our expertise in the sector and have continued to invest in the latest products, brands and technology to service and support our expanding customer base.” customers responded Q toHowthehave changes?

“We’ve had a great response from A customers to the changes, thanks to regular communication via regular newsletters and visits from our team.

Customers can see what we’re doing and how it helps them, so both retail and trade have been very supportive.”

Leisureways Q fitHowintodoes the Autosupplies group? have enjoyed A “We considerable success over recent years, acquiring Butlers Automotive in 2017 and Leisureways in 2019 as part of our expansion plans across Yorkshire and the East Midlands to boost business, invest heavily in recruiting new staff, increase stock availability, infrastructure and logistics.

“Leisureways aligns perfectly with our portfolio to service customers in the area with the largest choice of brands and products and offering exceptional customer service.”

Q&A

What's next on Autosupplies’ Q radar?

Going into 2024, what does a new year represent?

“For Leisureways, new van bays are being added, and the fleet will grow from 10 to 20 vans in the next 12 months. Office refurbishments are also beginning, underpinning our new approach to continuous development.

Continuous investment while maintaining a core focus on availability and customer service is key.”

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would you summarise life as Q aHow motor factor at present?

“Our three biggest challenges are A recruitment, price increases and stock availability. The latter is probably less of an issue, as we have invested so heavily in putting in ranges across our three sites.

Our pick rate is at least 9/10, which is market leading.

“Recruitment and training of motor factor staff is where we’re going to place a bigger emphasis next year and hopefully work closer with our trade association, IAAF, in training parts people. We have great teams across all three businesses, are one of the largest employers in the region and offer varied roles – we hope to share our expertise with other liked minded people in the aftermarket.”

What trends/challenges are you Q observing at present?

“The entire aftermarket supply A chain has faced challenges, including rising price of parts, utilities and people. We try and work with our customers to support them with passing on these increases to motorists.

“We now have two or three suppliers on a product group to ensure choice and availability is there, and we pride ourselves on our pick rate.

“With these changing requirements and evolving customer base, our future is all about our people, the team. We must ensure employees are fully trained and our recruitment process is the best it can be.

“We can’t hide from the electrification of vehicles and new powertrains entering the market; we invest heavily in our brands, products, staff and technology to ensure we are well-equipped to meet the needs of the future.”

For more information about Autosupplies Group, www.rdr.link/FAB001

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PEOPLE & INDUSTRY

APPOINTMENTS

Movers & Shakers

PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket.

Factor Sales

SMP Europe

Factor Sales, an aftermarket measurement data provider powered by Pearson Ham Group, is delighted to announce the appointment of Alex Jenner as its new business development manager.

With a background in the automotive industry, contributing to roles within a group of motor factors then Mercedes-Benz, Alex has a “proven track record” in business development.

Alex returns to the automotive aftermarket and is eager to get going. He admitted that he had been waiting for the right opportunity – he said: “I was drawn to Pearson Ham’s compelling business vision,

SMP Europe, the home of Intermotor, Lemark and Lucas brands, has announced the appointment of Les Kershaw as sales director.

Les returns to the brand after four years away to head up the sales team. His new role will involve directing the strategy of the UK and export, as well as “building and strengthening” customer relationships.

Les brings with him 20 years’ experience in the industry, in various sales roles, including a 12-year stint at SMP Europe as UK sales manager from 2007 to 2020.

He said: “I am delighted to return to SMP Europe as sales director.

I look forward to renewing previous relationships and forging new ones in the UK, Europe and beyond!”

To connect with Les on LinkedIn,

www.rdr.link/FAB003

Duckhams

which aligned with my own professional values. The enticing job description, coupled with the company’s commitment to flexible working, provided the perfect opportunity for me to balance home and work life. As a father with young children, this was vital to me.

“The chance to contribute to Factor Sales, as well as the wider Pearson Ham Group team, fuelled my excitement further.”

Alex’s plan for contributing to Factor Sales’ growth involves leveraging the “phenomenal work” the company has done in recent years – both from attracting suppliers to subscribe to data insights, and demonstrating the value that motor factors can also access when they share their transactional data with Factor Sales.

He added: “I want to raise industry awareness about the quantity and power of available data via Factor Sales.”

To connect with Alex on LinkedIn, www.rdr.link/FAB002

Duckhams is pleased to announce two new appointments to its global team: Rajat Moitra has taken up the role of global chief marketing officer, while Chris Clarkson has been appointed as global technical and procurement officer.

Rajat (left) has over 24 years’ experience in marketing, sales and strategy across multiple categories, including lubricants, tyres and consumer durables.

Meanwhile, Chris (right) joins from Moove Europe, where he was the technical and procurement Manager.

Firoz Patel, Duckhams managing director (MESA), said: “Rajat has worked for market-leading and challenger brands, including Castrol, Petronas, Repsol, Philips, Fevicol, and CEAT tyres. He has significant expertise in business scale-ups, building brand saliency, sales operations, route-to-market, and managing large teams.

“Chris has over 13 years of experience in the lubricant industry with a focus on technology, supply and operations. He brings with him valuable skills in strategic sourcing, formulations, chemical regulations, improving processes and developing teams.

“We are delighted to welcome Rajat and Chris to the Duckhams family, as we approach our 125-year milestone in 2024.

Continuously investing in people and brand assets is essential for any growing company.”

To connect with Rajat on LinkedIn, To connect with Chris on LinkedIn,

www.rdr.link/FAB004 www.rdr.link/FAB005

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PEOPLE & INDUSTRY

INTERVIEW

RS Automotive Core: Its green initiative and revealing the growing role of core in the aftermarket Throughout last year, we brought you brands aplenty that champion remanufacturing. It’s a practice that looks to give previously discarded parts a new lease of life, only replacing parts that absolutely need to be – but where is the core sourced from? RS Automotive Core is one such company that buys and sells used vehicle parts – our editor, Tom Henman, caught-up with one of the two owners, Ryan Webster, Finance and Operations Director, Robyn Webster, alongside Managing Director, Alastair Whatmore:

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not just about making a profit; it’s “ t’sabout protecting the environment through recycling and sustainability.

We want to keep as many parts as possible out of landfill,” began Ryan when quizzed on RS Automotive Core’s aims and objectives.

RS Automotive Core is a ‘core dealer’ with more than one million units stocked in various locations across the UK with a total of 90,000sqft of warehouse space. These locations are ready to supply both domestically and internationally. It employs

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an open-door policy, meaning customers can pay its site a face-to-face visit and buy off the shelf, send a requirement list to the company’s dedicated ‘customer relationship’ team or, vice-versa, ask the team to send a list of parts in stock.

Keeping that large number of units in stock means locating stock from a vast number of places, which must be a challenge, right? Ryan responded: “It’s always a challenge finding new sources of core, but we are fortunate that our supplier base continues to grow, and we believe this will continue.”

Taking a punt!

At this point, Alastair joined the conversation. Before joining RS Automotive Core, he was the joint owner and managing director of Autostores Motor Factors. The factor was a multi-branch site based in Worcestershire and the Southwest. For more than 15 years, the company enjoyed “considerable growth” before being sold to Alliance Automotive Group in August 2019.

During this time, Alastair was also the chairman of the Parts Distribution Partnership – or PDP as it is better known – and oversaw an increase in purchases from suppliers of over 250%, alongside a considerable growth in members of the buying group.

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PEOPLE & INDUSTRY

INTERVIEW

“A massive pool of motor factors”

Alastair began: “Remanufacturers supply lists of part numbers they need to replenish their stock, and they will purchase from core dealers who have the best availability and price. A core dealer has to take a bigger punt than most other suppliers in the aftermarket due to the core supply not being on a contracted basis.

“We pride ourselves on our team of experts; they have great technical knowledge of market movements and have the tools in place to track lost sales and future market trends.”

“Recyclers first and foremost” Alastair, clearly experienced, has many long-standing industry relationships. He is well-placed to offer a perspective in terms of how the automotive aftermarket operates and potentially will evolve.

He continued: “I believe that core dealers will progressively gain significance in terms of the growth in remanufacturing. A discernible shift is occurring, driven by the challenges imposed by COVID, such as escalating

transport costs and availability of products. The market felt a commercial strain at that time, and this has shown us that competitively-priced products that are remanufactured closer to the UK has to be a benefit to all.

“In this landscape, if a remanufacturer can consistently deliver a high-quality, easily accessible, and competitively priced product, I anticipate that this specific market segment is poised for substantial growth.”

Robyn added: “There is also the environmental benefit; this is important to us and our team. We are proactive in adapting our processes in how we source core to make sure that as many parts as possible are remanufactured.

“The environmental aspect is also important to our customers; they want to illustrate their credentials to their own customers and showcase the importance of remanufacturing and recycling.”

Ryan then made the point: “We are recyclers first and foremost; we consider ourselves to be a valuable element of the remanufacturing process.”

Alastair said joining RS Automotive Core made complete sense with his background and expertise within the supplier and motor factor market: “There are motor factors around the country that are selling products to a workshop that could attract a surcharge – that’s it, sale over!

“Nowadays, though, there are more and more motor factors that are recognising that if they put a modest surcharge on a new unit, for any product that could have a surcharge value, there is an additional margin to earn. This is where a relationship with us is beneficial; we will buy those returned units, which will be remanufactured, and offer additional revenue for the factor.”

Ryan added: “Many motor factors don’t like the idea of a surcharge; we’re trying to market it as a green incentive.

This is an opportunity for factors to be more environmentally active whilst enhancing margin.

“We can confirm that those motor factors that have started to embrace this philosophy of introducing a small surcharge have seen absolutely no reduction in sales, as their garage customers also like the idea of being part of this sustainable initiative.”

Alastair came back in: “We are seeing a consistent trend to the benefit of factors: for every £1 million worth of turnover for a factor, we are typically purchasing £6,000 to £9,000 of core. We are giving them opportunities to earn more revenue, while giving products a second chance, so it’s a win-win for them.”

Conclusion With over a million units in stock and an expansive warehouse space ready to meet both domestic and international demands, RS Automotive Core’s dedication to recycling and reducing environmental impact is commendable.

The company, under the leadership of Ryan, Sonny Wymer, Robyn and Alastair, anticipates a promising future. They recognise their increasing significance in the remanufacturing landscape.

By fostering strong relationships with motor factors and promoting a green incentive over traditional surcharges, RS Automotive Core believes its business model not only generates revenue but also contributes to a greener, more sustainable future for the automotive industry.

For more information about RS Automotive Core, www.rdr.link/FAB006

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PROFESSIONAL MOTOR FACTOR JANUARY 2024 15

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BUSINESS

CUSTOMER SERVICE

Ivor Searle emphasises importance of customer service alongside product quality These characteristics sit at the heart of Ivor Searle’s mission to provide you and your customers with products produced to the highest standards, according to David Eszenyi, Ivor Searle’s commercial director.

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erving over 1,500 factors across the UK and EU, Ivor Searle is an independent producer of remanufactured automotive major units.

Established for more than 75 years, the remanufacturer offers an all-makes range of petrol and diesel engines, cylinder heads, gearboxes and turbochargers for cars and LCVs. Its products cover over 90% of the UK vehicle parc and the range is constantly being extended.

response in terms of product availability, pricing, delivery and technical support can make all the difference when it comes to securing a workshop order for the motor factor.

“Furthermore, good service from a supplier to the workshop ultimately helps motor factors to secure repeat business and referrals. With this in mind, we hold comprehensive stocks to ensure first-class customer service and minimum vehicle

“Good customer service is vital to the success of any business in terms of the goods and services they provide and their interactions with new, existing and potential customers alike. This is particularly relevant for distributors serving the automotive aftermarket, where a supplier’s swift response in terms of product availability, pricing, delivery and technical support can make all the difference in when it comes to securing a workshop order for the motor factor.”

With a large product portfolio to offer, does Ivor Searle’s customer service matchup? David responded: “Good customer service is vital to the success of any business in terms of the goods and services they provide and their interactions with new, existing and potential customers alike. This is particularly relevant for distributors serving the automotive aftermarket, where a supplier’s swift

downtime and provide free next-day UK mainland delivery on stock items ordered before 3.30pm.

“We also aim to make the exchange process for major units as easy as possible for workshops and provide purposedesigned cradles for the delivery of our remanufactured engines and return of the exchange unit, to ensure the process is safe and straightforward.”

Ivor Searle’s highly experienced sales team handle around 600 telephone enquiries per day, supporting both you and workshops throughout the UK, plus a growing number of customers in mainland Europe and Scandinavia.

A full e-commerce website – www.rdr.link/007 – has also been introduced, which enables you to gain quotes quickly, check availability and place orders online. Featuring a VRN lookup facility, as well as search by vehicle make, model or engine code, the website also includes a host of information, such as technical details and major unit installation instructions.

David added: “Alongside the website, we have also transferred the majority of our communication with factors to the digital medium and have recruited new staff with specific digital expertise to deliver this.”

Service also matters when it comes to warranty protection. To guarantee peace of mind, all Ivor Searle engines, cylinder heads and gearboxes are covered by a transferable 12-month unlimited mileage parts and labour warranty, while a two-year warranty covers all turbochargers.

Every product is also supplied with preinstallation guidelines for the workshop and model-specific instructions where required.

In addition, all Ivor Searle professionally cleaned DPFs are provided with an inspection report and carry a no-quibble, 12-month unlimited mileage warranty.

For more information about Ivor Searle, www.rdr.link/FAB008

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BUSINESS

SOFTWARE

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here is no better time of year for businesses in the sector to take a look at their business management software to ensure they are utilising all necessary features, according to MAM Software. The business reported that Autopart has been designed to help motor factors, parts retailers and distributors alike to maximise sales, control costs and improve profitability. From increasing revenue with restructured pricing to reducing costs from effective ordering, Autopart has a host of features that can help “increase your revenue” through winter – MAM Software Sales Manager, Ben Nicholls, has these tips:

MAM Software: ‘Let Autopart help you during winter’ Winter tyres are being purchased, good quality lights are being considered to combat the early nightfall and health checks are being carried out to ensure that vehicles are ready for the cold snap – but are you prepared?

Reduce inventory costs Slow-moving and unprofitable products can eat into your margins more than you think. Autopart can analyse sales trends across single or multi-site locations and adjust your stock levels accordingly.

Leaving you with more profitable stock and less unnecessary purchases.

Increase your average order value This is a great way to improve your profits from your existing customers.

Autopart makes it easy for you to take advantage of cross-sell and upsell opportunities by linking relevant products together for your staff to recommend at the point of sale. v

Cut your communication costs Protect your margins Strict margin control is essential if you want to maintain a profit. Autopart provides you with tools to enforce margins when your staff are selling products at the counter or pricing stock for resale.

Control your pricing The key to profitable sales is a pricing strategy that reflects your customers' varying pricing needs. Autopart can help you define and manage complex pricing models or run special offers tailored by item, product group, customer and/or date.

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18 PROFESSIONAL MOTOR FACTOR JANUARY 2024

Many businesses still rely on costly inefficient paper communications. If you're sending invoices, statements or promotional material by post, Autopart can save you money by communicating with your customers directly via email and SMS text messaging.

Improve your operational efficiency Companies of all sizes can leverage technology to improve productivity.

From smart delivery planning to automated invoice matching, Autopart contains a wealth of innovative features that can save you time and help your business run smoothly.

Ben continued: “Autopart is designed to digitise your business, going paperless and streamlining all processes at the same time. (This winter) many time-consuming jobs can be actioned with ease; it’s the best time to evaluate software and decide whether it's protecting your margins and maximising the potential of your business.”

For more information about MAM Software, www.rdr.link/FAB009

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BUSINESS

MARKETING

JLM Drive: ‘Your passport to regular repeat sales from trade customers’ Included in this month’s issue is the latest JLM Drive. This annual, 60page, full colour magazine – now in its sixth edition – is produced by JLM Lubricants, trade-trusted in 46 countries. Here’s Mike Schlup, the managing director of Kalimex – the UK distributor of the JLM Lubricants range – to tell you more:

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housands of technicians worldwide use JLM Lubricants in tank additives and toolkits, with the brand signing up to the trend of ‘repair over replace’ and ‘products over parts’.

Kalimex sells JLM Lubricants through you, the professional motor factor stockist, supporting with regular promotions, merchandise, and tailored marketing campaigns, helping to drive business to your door.

Flicking through…

Dive inside the pages of Drive 6 to discover the complete JLM product catalogue, including the double page centre fold showing the JLM products matched to the car part. This is so popular that many of our stockists send it to their trade customers. Ask us for a PDF so you can use it as an appealing promotional tool for your trade customers too.

On page six, you’ll find a thoughtprovoking article by independent motoring journalist Rob Marshall. Rob puts forward the case for in-tank additives and explains why high-quality additives are growing in demand. If you’re new to JLM Lubricants, check out the products in Rob’s article and, of course, we’d be delighted to talk to you about a starter pack of JLM bestsellers.

Move on to page nine to discover the JLM products that technicians are using, while on page 24, find out why Gilbert Groot, JLM founder, warns against fake products. He also shares his vision for the brand he founded 13 years ago.

Page 32 is an article which examines the key findings from a Castrol-

commissioned survey. This survey revealed the many opportunities for garages to upsell additives to their customers. If you sell to the trade, this article could be of huge benefit.

There’s a colourful double page feature on the Legends Racing Elite Cup in the UK, sponsored by JLM Lubricants, spread across pages 40 and 41.

Turn the page once more, the next article is worthy of a deep dive because you can discover the case for additives, as part of the worldwide drive to reduce the number of cars destined for landfill – simply because they have not been well maintained and serviced.

There’s more on this hot topic on page 48, which examines the spike in demand for highquality additives. If you had to choose just one article in JLM Drive to promote to your trade customers – putting forward the case for additives in the workshop today – make it this one!

We are confident that JLM Drive is not just an interesting read, it’s your passport to building a revenue stream that will increase, as you introduce JLM Lubricants to your trade customers – through your e-

marketing, regular promotions and in your telemarketing calls.

If you would like copies for your trade counter and for any planned trade promotions, don’t hesitate to ask!

For more information about JLM Lubricants, www.rdr.link/FAB010

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PROFESSIONAL MOTOR FACTOR JANUARY 2024 19

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TRENDS

Duckhams Oils vows to support the industry – whatever the powertrain!

Duckhams Oils, a brand that has been around since 1899, is likely to have plenty of experience in adapting to changing markets. Jabir Sheth, its chairman, delves into the ICE-ban delay and its likely effects:

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ccording to a What Car? survey of inmarket car buyers, nearly two-thirds of UK drivers (60.1%) were in favour of the UK government’s decision to push back the ban on the sale of new petrol and diesel vehicles to 2035. Their reasons varied from concerns over the lack of charging infrastructure to the cost of EVs, range fears and those who simply prefer driving petrol or diesel vehicles.

EVs are generally more expensive to buy than petrol or diesel vehicles. Cheaper running costs are expected to offset these higher upfront costs, but higher insurance, the end of the vehicle excise duty exemption from April 2025 and soaring electricity costs may narrow the gap.

The sector is making good progress regarding workshops for EVs, but data from IMI reported a potential shortfall of 16,000 qualified technicians by 2032.

ICE vehicles are likely to be around for many years after 2035 Drivers and fleet operators are holding onto their vehicles longer than ever before.

According to the latest ACEA Vehicles in Use 2023 report, passenger cars are now, on average, 12 years old in the European Union, vans 12 years, trucks 14.2 years and buses 12.7 years – a marked rise since 2018, when cars were, on average, 10.5 years old, vans 10.5 years old, and trucks and buses 11.7 years old.

“Whilst alternatively powered vehicles are increasing their share of new car sales, petrol was still the most popular choice for new registrations in the EU in September 2023, with petrol and diesel accounting for 46.8% of all registrations. Diesel continues to dominate new truck registrations and is still the most popular choice for new van registrations. These vehicles will still be on the roads by 2035 and beyond.”

Catering to the diverse and ageing vehicles on our roads, since 1899, Duckhams Oils has been offering highperformance engine oils formulated to keep engines of all ages moving. Improved reliability and the cost-of-living crisis means motorists are in no rush to switch to EVs. Whilst alternatively powered vehicles are increasing their share of new car sales, petrol was still the most popular choice for new registrations in the EU in September 2023, with petrol and diesel accounting for 46.8% of all registrations. Diesel continues to dominate new truck registrations and is still the most popular choice for new van registrations. These vehicles will still be on the roads by 2035 and beyond.

Duckhams under the microscope Alexander Duckham founded Duckhams in 1899, and his entrepreneurial, pioneering spirit has been at the heart of the company ever since.

Over 100 years ago, Duckhams developed new process oils that controlled the build-up of carbon deposits. In 1951, Duckhams was responsible for the introduction of Europe’s first multi-grade oil, an innovation which transformed lubrication technology forever.

Duckhams has always strived to blend innovation with quality to create products that make movement frictionless. It will continue to innovate and support motor factors, technicians and motorists alike – whatever the future vehicle parc requirement, be that petrol, diesel, hybrid, electric or hydrogen-powered vehicles.

Duckhams QS & QXR synthetic engine oils, for example, are formulated with modern additive technology and high-quality base oils to meet current specifications and provide advanced protection for modern passenger cars. Hypergrade Plus engine oils are formulated to meet the requirements of older vehicles and provide complete protection.

For more information about Duckhams, www.rdr.link/FAB011

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BATTERIES & IGNITION

Niterra UK backs NGK products for seasonal peaks Navigating the intricacies of seasonal demand in the automotive industry, particularly during winter, can be a formidable challenge. Niterra UK emphasises the critical role of quality diesel ignition products, like glow plugs and ignition coils, especially in the face of sub-zero temperatures affecting over 17.3 million diesel cars in the UK.

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he ability to hold the right stock at the right time is vital – and never more tough than during the winter months when the cold weather can cause a surge in workshop demand that might not have much advance notice.

With our changeable weather in different parts of the country even, you also have to navigate there being high demand in some areas but not others, making projecting trends and supply difficult.

One product area where this is particularly true is for diesel ignition products, according to Niterra UK, where component performance can be tested – and fail – with the advent of sub-zero temperatures. There are more than 17.3 million diesel cars on the UK’s roads facing this exact challenge, so it is crucial that you provide trade customers with accurate application coverage and technology needed to take advantage of the seasonal service opportunities, such as glow plugs and ignition coils.

Niterra UK advised to not compromise when it comes to stocking quality ignition solutions, even when navigating seasonal

peaks. Choosing a component on lowest price alone rather than performance often means a greater possibility of premature failure, poor vehicle running, and an increase in returning faults leading to disgruntled repairers, the supplier claimed.

NGK glow plugs meet cold weather conditions “head on” while boasting more than 70% market coverage, renowned for their cold start performance and efficiency optimisation. NGK ignition coils also feature the “very best” quality production methods, selection of premium materials, strict quality processes to ensure long life.

As an OEM supplier to many VMs, Niterra UK is confident its NGK products have a strong reputation, with the OE fitment benefiting end-users, and you can leverage this technology for your aftermarket customers.

Niterra UK Marketing Manager, Becca Knight, said: “We work closely with our distributors, so they have the correct stock levels geared to UK car parc and the flexibility required to deal with the increase in seasonal demand.

“The factors who will serve their

customers the best this winter season are the ones who can combine the right technologies with responsiveness, and the coverage from our NGK portfolio will allow motor factors to maximise those revenue opportunities.

“Many part numbers are brought into the aftermarket from the OE side of our business, meaning factors have the highest quality aftermarket solution for popular applications. Vehicle owners can be confident that their engines are fitted with components which meet or exceed VMs’ specifications, and the resulting customer satisfaction is good news for the garages that fit the parts and the distributors who supply them.”

For more information about Niterra UK, www.rdr.link/FAB012

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PROFESSIONAL MOTOR FACTOR JANUARY 2024 23

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BATTERIES & IGNITION

Ecobat Battery emphasises stock control best practice While its message to workshops is to test the battery of every vehicle that enters the premises, Ecobat Battery’s advice to you centres around ensuring you have enough battery stock – and how to best protect that investment! Its training manager, Christopher Jones, tells us more:

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lthough demand has naturally dropped since the flood of sales following the end of the pandemic lockdowns and returned to more seasonal norms, as has been demonstrated by the unseasonably cold weather in late November and early December, it is wise for you to carry a reasonable battery stock to be able to react to such opportunities. However, it’s equally as important to ensure that the batteries you supply are in good condition and ready to be used.

How to store them It might sound completely obvious, but all batteries, whether traditional lead acid SLI

(starter/lights/ignition), EFB, AGM, Gel – or even lithium – should be stored upright, in a well ventilated and dry storage area, with an average temperature of around 15°C, which also has the facilities

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24 PROFESSIONAL MOTOR FACTOR JANUARY 2024

to charge them.

In addition, try to keep them on shelves rather than standing on a concrete floor, but if the floor is the only option, sit them on a wooden pallet, not directly on the ground. This is not because it will in anyway affect the rate of discharge, it is simply a sensible precaution to prevent damage to the plastic case from any debris that might be on the floor, that could possibly crack it and cause the electrolyte to leak out.

To manage stock well, it’s useful to understand some of the battery basics, such as the fact that each one contains six, nominally 2V cells, which when they are fully charged hold 2.11V and 1.95V when completely discharged, so the operational window is actually very narrow, between 12.7V for a fully charged battery and 12.4V, at which point it needs to be charged as soon as possible, because

prolonged periods at this level of discharge will causes damage due to a chemical reaction called sulphation.

Even when disconnected, a typical SLI battery will self-discharge at the rate of 0.1V per month, which means that a fully charged battery will be discharged to the point that it would struggle to start an engine (11.8V), in just nine months! So, to minimise this phenomenon, make sure they are fully charged when first stored, keep them clean, cover the positive terminal, and check the voltage every eight to 12 weeks.

Should the voltage drop to 12.5V or below, fully recharge them immediately.

Effective stock control This also includes rotating stock to make sure that the oldest battery of its type is sold first. So, another best practice principle is to nominate someone within the business to generally look after the battery stock and test, and if necessary, recharge them, as well as order replacements, whenever stock levels become low.

Before despatch to the customer, one final check to ensure the battery’s state of

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BATTERIES & IGNITION charge (SOC) is above 12.5V is required, because, obviously, your reputation would be severely undermined should a discharged battery be delivered. However, it is not necessary to check its state of health (SOH); in fact, to do so is likely to be misleading due to the fact that replacement batteries manufactured in Europe are not ‘fully formed’, which is a piece of battery terminology that needs to be explained.

Fitting a fully charged, but yet to be fully formed battery, is the best way to maximise its lifespan and performance. Being used and charged in situ helps with the battery’s overall endurance, as it goes through its final forming process over several weeks of cycles (charge, discharge, charge), during its use.

Availability vital Naturally, when it comes to restocking, or should you urgently need a battery type that is not normally on the shelf, as the UK’s largest independent automotive battery distributor, supplying the likes of Exide, VARTA, Lucas and Numax, Ecobat Battery is ready and willing to provide the solution.

However, in addition to its ability to supply the batteries needed, when customers require them, the company is also able to supplement this discipline with other support functions, including highlighting the environmental responsibilities that affect both workshops and wholesalers. This is a role that Ecobat Battery, through its associated group companies, can provide further practical help with, through scrap battery collection and recycling.

Underpinning the Ecobat Battery sales team is a 13-stong national branch network across the UK and Ireland, which means that as well as outstanding knowledge and service, customers also benefit from excellent availability of the industry’s most prominent brands.

For more information about Ecobat Battery, www.rdr.link/FAB013

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BATTERIES & IGNITION

In 1996, DENSO developed the car industry’s first, compact stick type ignition coil, which is currently the most common ignition coil seen in the aftermarket, but the story of ignition coils started long before then, as DENSO Pan European Strategic Marketing Manager, Fatiha Laauich, reveals:

DENSO highlights the evolution of the ignition coil I

n today’s low emission and highefficiency engines, the key to effective combustion is consistent, high-energy ignition output. The high voltage required for this ignition, generally between 10 and 40kVs is provided by the ignition coil, which is a type of transformer that features primary and secondary coils of wire wrapped in layers around an iron core.

The role of the ignition coil is to transform the nominal 12V in a car’s battery into the thousands of volts that are required by the spark plug to generate the sparks needed to ignite the air and fuel mixture inside the combustion chamber, but where did it begin?

Introducing the Kettering system Although ignition systems have certainly evolved over time, particularly as they incorporate evermore electronics, they still bear the hallmarks of the original coil ignition systems that were introduced more than 100 years ago.

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26 PROFESSIONAL MOTOR FACTOR JANUARY 2024

The first coil based ignition system is credited to American inventor, Charles Kettering (top-right), who developed it for a major VM in 1910, by devising an electrical system that powered the starter motor and ignition at the same time. The battery, a generator and a more complete vehicle electrical system provided a relatively stable electrical supply to the ignition coil. Amazingly, this became virtually the only type of ignition system for petrol fuelled engines until electronically switched and controlled ignition systems started to replace

mechanical systems, during the 1970s and 1980s.

The Kettering system used a single ignition coil to produce a high voltage, which was passed to a rotor arm that effectively pointed the voltage to a series of electrical contacts located in the distributor assembly – one contact for each cylinder – and then connected to the spark plugs with wires in a sequence that made it possible to distribute the high voltage, in the correct cylinder firing order.

Following the introduction of the first electronic ignition systems, another

“The first coil based ignition system is credited to American inventor, Charles Kettering, who developed it for a major VM in 1910, by devising an electrical system that powered the starter motor and ignition at the same time.”

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BATTERIES & IGNITION

significant step came at the beginning of the ‘80s with the development of the ECU. With its arrival, instead of the high voltage for the spark being controlled by a mechanical rotation inside the distributor assembly, the ECU, using additional and more accurate engine operating information, such as crankshaft position and speed provided by various sensors, could dictate when this voltage should turn on or off.

Over time, demand for higher engine speeds and higher spark voltages resulted in the introduction of the distributor-less

ignition system (DIS). This uses one ignition coil for each pair of cylinders and is completely controlled by the ECU, delivering high voltage directly from ignition coils fitted with an integrated igniter to the spark plugs.

Then, in the ‘90s, came single DIS and coil on plug (COP) ignition coils. These are directly mounted onto the spark plugs, followed by the single ignition stick coil, which is still the type that is used on most modern applications today.

DENSO champions OE quality Although the quality of OE coils is very high, in common with many automotive components, over

time they do deteriorate and must be replaced, but workshops considering fitting anything other than an OE quality replacement should consider the important role they play, as without a fully functioning coil, the engine would simply not perform correctly.

DENSO offers the aftermarket sector a range of OE quality ignition coils, which encompasses block, distributor, stick and COP types. It is, therefore, able to cater for the needs of many applications.

For more information about DENSO, www.rdr.link/FAB014

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BRAKES & CLUTCHES

Comline unravels the mystery of ‘brake crazing’

While technicians need to stay up-to-speed with the latest best practice techniques when it comes to repair and diagnosis, Comline Auto Parts believe it’s equally important that you stay informed of the latest developments, terminology and procedures, to offer the best service to your customers. With a wealth of knowledge in this area, Comline’s renowned braking expert, Dr Keith Ellis – or Dr Friction as he is affectionately known by – delves into the intriguing phenomenon that is brake disc ‘crazing’:

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echnicians may have encountered a scenario where they are inspecting a vehicle’s brake disc and notice an unusual pattern on its surface: a cluster of small, hairline cracks resembling ‘orange peeling’ or the appearance of crazy paving.

This phenomenon is what experts refer to as brake disc ‘crazing’ – heard of it before (far-right)? These clusters of cracks can vary in size and are particularly noticeable, especially on vehicles with open-style alloy wheels.

So, what’s causing it? Essentially, it’s a tell-tale sign that the brake disc has been subjected to high temperatures, indicating that the driver has been

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pushing their brakes to their limits, quite literally driving their brakes crazy!

Quality assurance It’s crucial to understand that ‘crazing’ is not necessarily indicative of a quality issue with the brand of brake disc chosen for the vehicle. Instead, it’s an occurrence that affects all traditional cast metal brake discs when exposed to high temperatures. The good news is that these cracks are typically superficial and should not pose any serious issues beyond their unsightly appearance.

However, we emphasise the importance of a professional mechanic supporting motorists with a thorough

inspection and expert diagnosis, as there are other types of cracks that can occur within a brake disc which might be more serious. Whilst cracks typically associated

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BRAKES & CLUTCHES

Brake ‘crazing’

with crazing are largely superficial, any crack that appears to go part, or all of the way through the disc, must result in the disc being replaced immediately.

Of course, safety always comes first in the world of automotive maintenance, so in the event of doubt, we would strongly recommend the brake disc be changed – that’s where you come in, of course!

The ‘blueing’ effect Sometimes, crazing isn’t the only visual indicator of high braking temperatures.

Technicians may also come across the ‘blueing’ of the brake disc surface. This issue manifests as patches of the disc

“It’s crucial to understand that ‘crazing’ is not necessarily indicative of a quality issue with the brand of brake disc chosen for the vehicle. Instead, it’s an occurrence that affects all traditional cast metal brake discs when exposed to high temperatures. The good news is that these cracks are typically superficial and should not pose any serious issues beyond their unsightly appearance.” take on a blue tint, also in response to intense braking temperatures. Notably, it is possible to observe disc blueing without crazing.

Conclusion Understanding brake disc crazing is essential for every aftermarket professional – not just technicians. Our extensive experience in supplying highquality brake discs sheds light on this intriguing issue, reassuring professionals that ‘crazing’ is often a benign problem related to high braking temperatures.

By staying informed and seeking knowledge from the likes of Comline when in doubt, both you and technicians can continue to provide outstanding service, ensuring road safety remains a top priority.

This latest technical insight is part of our blog, which contains an archive of material that includes explanations of technical terms, best practice advice and product information. This platform is updated regularly, so why not check it out?

For more information about Comline, www.rdr.link/FAB015

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BRAKES & CLUTCHES

TMD Friction provides best-practice braking tips this winter

The car’s braking system consists of many components, most of them exposed, which makes them susceptible to all kinds of pollution, road grit and moisture – and in the winter, to slush and snow. Here, Scott Irwin MIMI, head of technical training at TMD Friction, explains the impact that winter conditions can have on the functioning of the braking system:

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his applies to brake pipes and rubber hoses, calipers, ABS rings, as well as brake discs and pads. It is important, therefore, that you have access to the highest quality parts and the technical know-how on best-practice braking tips, to share with your customers.

Particular attention should be paid to brake pipes and hoses, both rigid and flexible. Under the influence of slush and snow, old brake fluid with a lot of moisture in the system can be a harmful influence on these parts, as they can start to corrode from inside or outside.

To verify a brake hose defect, you should encourage technicians to carefully examine the hoses and their metal terminals for leaks, rust or mechanical

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30 PROFESSIONAL MOTOR FACTOR JANUARY 2024

damage. The hoses need to be in good technical condition, as they act as the carrier of the brake fluid and are crucial for the proper functioning of the brake system.

The operational efficiency of the brake fluid itself can be checked using a special tester, such as TEX1000BFT from Textar, which allows the technician to determine the exact boiling point of the brake fluid.

Manufacturers recommend replacing it on average every two years or 60,000 km, whichever comes first. When replacing the brake fluid, we must remember that boiling point is not everything; for proper operation of all systems, such as ABS/ESP, it is not enough that the fluid does not ‘boil.’

It must have the right viscosity, which ensures sufficient fast pressure changes

in the system. It is important to choose not only the DOT classification by number, but also the proper viscosity, such as DOT4 or DOT4LV.

ABS plugs and rings are vulnerable too ABS plugs and rings are another element susceptible to adverse winter conditions.

Some replacement plugs do not have factory seals, for example.

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BRAKES & CLUTCHES

“To verify a brake hose defect, you should encourage technicians to carefully examine the hoses and their metal terminals for leaks, rust or mechanical damage. The hoses need to be in good technical condition, as they act as the carrier of the brake fluid and are crucial for the proper functioning of the brake system.”

In this case, the most dangerous element is the moisture, which can cause corrosion of electrical connectors.

The problem of rust can also apply to calipers, brake pads and discs, which means in all places where moisture gets.

The brake pads can corrode together with the guides, which will prevent their free movement during brake operation.

The winter period is conducive to these phenomena due to the increased humidity; for example, a characteristic rust coating may appear on the surface of the brake disc. If these are traces, when braking, the

driver will hear the characteristic sound of scraping, similar to that of grinding steel with coarse sandpaper.

After a few braking operations, rust will come off and the specific noise will stop. In extreme cases, after a long standstill, corrosion can permanently damage the structure of the disc, so it is important that the technician can access high-quality parts and the owner is advised to drive the car regularly.

On the rear axle, the most common fault is the corrosion of the handbrake cables, which, if not used too often, tends to

corrode faster. If the cable has a broken shield, water will get inside it. This causes contamination and progressive corrosion of the cable, especially of its ends, which in conditions of minus temperatures can lead to a blockage.

If the water in the cable shield freezes, it may not be possible to release the hand brake in the cold.

How to avoid winter problems First of all, it is recommended to regularly check the brake system’s condition and if necessary to replace individual elements with new ones.

From the point of view of the correct operation of the brakes, assembly and maintenance of the system is very important.

It should be remembered that the appropriate points should be protected against corrosion with a dedicated ceramic or synthetic grease, depending on the purpose, such as Textar’s Ceratec. It is also worth using VM operating instructions.

For more information about TMD Friction, www.rdr.link/FAB016

032_PMF_JAN24_Layout 1 19/12/2023 12:43 Page 32

What's New? NEW BRAKING PARTS ROUND-UP Delphi has added more than 300 new braking parts in 2023, including 20 first-to-market additions for “high-performance vehicles” such as the BMW M-series and Mercedes-Benz C-Class.

Other new releases launched this year include applications for Tesla, Renault, Nissan, Jeep, Toyota, Honda and VAG. “We’ve worked hard to expand the range,” said Carl Lester, global product line manager at Delphi. “As part of that expansion, we recently launched an innovative new range of BEV brake pads, specifically developed for the fast-growing EV market.”

Delphi’s range of BEV brake pads comprises 63 part numbers, covering 2.7 million vehicles. Applications include the Nissan Leaf and Tesla Model S/Model 3, in addition to newly released models, such as BMW i4/iX, Mercedes EQC/EQEE/QS, and Porsche Taycan/Cross Turismo.

WWW.RDR.LINK/FAB017

EXPANDED PORTFOLIO First Line Ltd. has added 48 new references to its product line. These comprise 14 steering and suspension parts covering 23 vehicle references, 21 braking components covering 40 references, two parts in the clutch range suitable for 28 references, a thermostat kit to fit 33 references, and 10 additions to the filters product lines to fit 23 references.

Highlights include front upper suspension arms (lefthand and right-hand) for the Nissan Micra V 0.9, 1.0 and 1.5D (2016-onwards); a suspension arm bush (left-hand and right-hand) to fit the Škoda Enyaq iV E, as well as Volkswagen ID.3 E, ID.4 E and ID.5 E (2019-2021); front left-hand and right-hand rack end suitable for the Mercedes S-Class 2.9D, 3.0H and 4.0H (2020-onwards) and a front top strut mounting kit (left-hand and righthand) for the BMW 3 Series 1.6, 2.0, 2.0D, 2.0H and 3.0D (2018-onwards).

WWW.RDR.LINK/FAB018

BRAKE CALIPER INTRODUCTIONS In November Shaftec introduced 15 remanufactured brake caliper references and one steering pump to its portfolio.

This took the number of introduced calipers to 69. The range extension was revealed following the news that Shaftec has been ranked number one in the UK for coverage, not only for calipers, which achieved 96.65% vehicle parc coverage, but across all its product groups: transmission, steering, and braking.

Key caliper applications of the range extension include parts to fit the Jaguar F-Type convertible (2017-onwards), Audi Q5 (2008-2017), Fiat 500X (2014-onwards) and Range Rover Evoque (2011-2019). The steering pump is for the IVECO Daily VI Van (2014-onwards).

Shaftec has been remanufacturing brake calipers since 2007. As a newly titled TecDoc Premier Data supplier, it offers a full caliper portfolio of more than 5,300 part numbers from its Midlands-based modern production facility.

WWW.RDR.LINK/FAB019

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32 PROFESSIONAL MOTOR FACTOR JANUARY 2024

032_PMF_JAN24_Layout 1 19/12/2023 12:43 Page 33

PASSENGER AND LCV REFERENCES ADDED TMD Friction has enriched its Mintex product catalogue for both the passenger car and LCV market with three new brake discs, three brake pads, and four wear leads.

The latest update introduces new Mintex brake discs for the Mercedes-Benz X-Class (470), and X-Class Platform/Chassis (470) and Nissan Navara Platform/Chassis (D23), NP300 Navara (D40), and NP300 Navara Pickup (D23, D23T); Ford Tourneo Custom V362 Bus (F3), Transit Custom V362 Bus (F3) and Transit Custom V362 Van (FY, FZ); BMW 2 Active Tourer (U06) and X1 (U11).

The expanded Mintex brake pads accommodate vehicles, such as the Citroën Jumpy III Bus (V_), Jumpy III Platform/Chassis (V_), Jumpy III Van (V_), SpaceTourer Bus (V_), Fiat Scudo Bus, Scudo Platform/Chassis, Scudo Van, Ulysse Bus, Opel Vivaro C, Vauxhall Zafira Life, Peugeot Expert, and Toyota Proace.

Brake pad introductions stretch further, including the Fiat Ducato Bus (250_), Ducato Platform/Chassis (250_), Ducato Van (250_), and various Audi A3 models.

WWW.RDR.LINK/FAB020

CLEANER AND DEGREASER WAI has expanded its range of alternators and starter motors, adding nine new references to its product portfolio.

Highlights in WAI’s latest starter motor references include units for the BMW X2, 1 and 2 Series (2018onwards), BMW 1 and 2 Series and X2 (2019onwards) and a start/stop compatible starter motor to cover the Fiat Ducato (2015-onwards).

WAI’s new alternator range, meanwhile, includes a 150A alternator for the Iveco Daily (2015-onwards) and a 120A alternator to fit the Kia Soul (2014onwards) and Hyundai i20 (2014-onwards) models.

During the course of 2023, as of November, WAI has introduced 139 new part numbers in its rotating electrics product group, including 77 alternators and 62 starter motors.

The company recently invested in a brand-new headquarters and warehouse in Rotterdam, Netherlands, as it looks to offer customers greater availability and a new European hub.

WWW.RDR.LINK/FAB021

STEERING STEM NUT SOCKET New to Laser Tools’ motorcycle tool range is a steering stem nut socket (part number 8691), designed for Triumph models. The steering stem nut is located beneath the top yoke. This six-tooth castellated socket is designed to facilitate the accurate loosening, tightening, and torquing of the steering head bearing before installing the top yoke.

This ½"-drive socket is an “essential tool” for servicing the steering head bearings – also known as head race or headstock bearings – on various Triumph motorcycle models and is equivalent to the OEM reference T3880023.

Applications include Triumph Bonneville Bobber, T120, Daytona 675, Speed Triple R and S, Sprint GT and ST, and Triumph Tiger models. Laser Tools reported it is important to employ this socket in accordance with the manufacturer’s recommended torque settings.

WWW.RDR.LINK/FAB022

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PROFESSIONAL MOTOR FACTOR JANUARY 2024 33

034_PMF_JAN24_Layout 1 19/12/2023 12:51 Page 34

Product Spotlight

Morris Lubricants launches new antifreeze coolant range As Morris Lubricants unveils a new portfolio to the industry, its technology manager, Adrian Hill, explains the logic behind the creation and the variants now on offer: The developments in petrol, diesel and hybrid engine designs, across a multitude of market sectors, has meant that engine oil formulations have had to follow. As new engine oils have been used to keep these low emission engines efficient, technicians, maintenance engineers and end-users may have overlooked the equal importance of antifreeze coolants.

These often-forgotten products, just as engine oils do, need to meet the correct manufacturer specifications to get the optimum performance out of the vehicle.

All-year-round protection Antifreeze coolants are essential fluids for all-year-round protection of the engine, and they have to accomplish many things: they need to keep the engine working at the optimum temperature by controlling heat, but also stop the water in the antifreeze coolant from freezing at low temperatures which can cause damage. Modern engines are made from a multitude of metals and alloys, and it is essential that rusting and corrosion are controlled. Whilst performing this task, the antifreeze coolant must also be compatible with sealants, gaskets, elastomers and hoses.

Antifreeze coolants are often sold as a concentrate and are diluted with water before use. Compatibility with hard water is,

therefore, a must to stop ‘furring up’ of the radiator and coolant system, as well as being inert to flux residues left over from the construction of aluminium radiators. Ideally demineralised or distilled water should be used when diluting antifreeze coolants.

Up until recently, the antifreeze coolant market has been dominated by traditional blue two-year antifreezes using older inorganic chemistry and five-year red antifreezes that employ newer Organic Acid Technology (OAT). These older products have now fallen into the commodities bracket, as the OEM and global qualifications that these products meet are limited and may even be outdated. Engine designers are now not only specifying increasingly tailored engine oil formulations but are extending their demands to antifreeze coolant formulations.

Products specifications and requirements To accommodate these new requirements, Morris Lubricants has released a new range of antifreeze coolants. These have been formulated to offer refined levels of protection to engines employed across a range of market sectors, including passenger car, LCVs and heavy-duty diesel CVs. The Ultralife antifreeze coolant range covers 169 different engine specifications. This means workshops can have confidence that they are selecting and using the correct antifreeze coolant.

Ultralife 1

Ultralife 3

This product is an OAT based antifreeze coolant that is qualified for use in a wide range of vehicles across a variety of markets, including CV and passenger car. This antifreeze coolant provides high levels of rust and corrosion protection.

This antifreeze coolant has been developed in line with German OEM requirements, with a silicate inhibitor for advanced aluminium protection and phosphate to buffer the pH and keep the product slightly alkaline. This OAT antifreeze coolant covers engines used in the CV, off-highway and passenger car markets.

Ultralife 2 This is a silicate-free OAT antifreeze coolant, that has been formulated primarily around the demands of Japanese, Korean and European car manufacturers where seal and gasket compatibility are essential to prevent the likelihood of deterioration and leaks.

This antifreeze coolant contains phosphate technology for effective pH control and enhanced corrosion protection.

For more information about Morris Lubricants,

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34 PROFESSIONAL MOTOR FACTOR JANUARY 2024

Ultralife 4 As a robust and versatile antifreeze coolant spanning multiple vehicle sectors, this product has long established credentials due to its tried and tested OAT inhibitor chemistry. It is ideal for mixed vehicles fleets employing a range of OEMs and equipment types.

www.rdr.link/FAB016

035_PMF_JAN24_Layout 1 19/12/2023 09:42 Page 34

ADVERTISEMENT INDEX

Autoelectro ..........................................................inside front cover

Kalimex Ltd ......................................................................loose insert

www.rdr.link/FAB100

www.rdr.link/FAB107

Ben ..........................................................................................page 20

Lucas Oil Products, Inc. ..................................outside back cover

www.rdr.link/FAB101

www.rdr.link/FAB108

Clarios ....................................................................................page 22

MANN+HUMMEL (UK) Ltd ....................................................page 9

www.rdr.link/FAB102

www.rdr.link/FAB109

DENSO Europe B.V ..........................................................pages 6-8

Mechanex ................................................................................page 16

www.rdr.link/FAB103

www.rdr.link/FAB110

Ecobat Battery ......................................................................page 29

Morris Lubricants ..................................................................page 25

www.rdr.link/FAB104

www.rdr.link/FAB111

Ferdinand Bilstein UK Ltd ....................................................page 4

Ring Automotive Ltd ............................................................page 27

www.rdr.link/FAB105

www.rdr.link/FAB112

Jack Sealey Ltd ......................................................................page 12

www.pmfmag.co.uk ..............................................................page 31

www.rdr.link/FAB106

www.rdr.link/FAB113

PMF Page Grid_Layout 1 13/12/2023 16:06 Page 1

Issue 6

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