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Before shutting down the laptop, signing off the last article and attending the final black-tie event of the year – the glamorous, glittering and Great Gatsby 1920s themed Ben Ball, where I narrowly missed out on a lot in the silent auction, much to the disappointment of my better half – I joined industry colleagues at this year’s Independent Automotive Aftermarket Federation (IAAF) conference.
I have spoken and written at length, glowingly, about 2023’s conference and awards – I claimed it was one of the best – so repeating that success was always going to be tough.
For me, there were two standout moments, two speeches delivered by a familiar face on the automotive speaker circuit, GiPA’s Quentin Le Hetet, and probably the lesser-known figure of James Poulter, head of AI and innovation for House 337. I would like to delve into AI at a later date, so watch this space.
Quentin shared results of a survey from 1,000 British motorists – here are the headlines:
l 60% of drivers said they usually go to an independent workshop.
l 69% of drivers said the main criteria to choose their replacement parts is either quality or price, while just 1% make their decision based on the environmental impact.
l 82% of motorists believe the government should update legislation – specifically, 42% of that particular group thinks garages should lower maintenance and repair costs.
Given garages and motor factors alike are facing rising costs in many areas and are likely to for a considerable time to come, such as the cost of parts due to supply chain disruptions and inflation – perhaps not as aggressive as previously but nevertheless – energy prices, business rates and wage increases, this desire from motorists is unlikely to come to fruition, unless the government were to ever intervene.
Ultimately, it appears there is a window of misunderstanding between industry and the consumer, one that the IAAF is looking to narrow with initiatives, like its myth-busting campaign, designed to correct misconceptions in the trade. This is aimed at both the sector and the consumer.
The IAAF conference offered plenty of intriguing insights into the trends shaping the future of the sector, some of which echo the themes highlighted in Sanjiv Shah’s column (page 18). He touches upon the growth in EV parts, the importance of sustainability, changes in consumer behaviour and the robustness of the supply chain, all of which are forcing Car Spares Factors to adapt its strategy.
Does EV growth present a double-edged sword for the industry? Sanjiv believes that while traditional ICE parts may see a gradual decline, the demand for EV-specific components, such as batteries and lightweight materials, will inevitably surge.
Sustainability is no longer a buzzword; Sanjiv’s observations on garages adopting greener practices and the increasing demand for remanufactured parts underline the shift toward more eco-conscious operations. Yet, Quentin’s survey suggests a significant gap in consumer awareness about the environmental impact of their choices. Bridging this gap might require a collaborative effort between suppliers, motor factors and garages to educate consumers on the benefits of sustainable products, potentially turning the 1% of environmentally driven buyers into a more significant market force.
Adapting to changes in consumer preferences and the ongoing challenges in the supply chain will be crucial, according to Sanjiv. Quick availability and personalised services are no longer differentiators but expectations. The rise of click-and-collect services and the emphasis on tailored solutions, for example, suggest that businesses must embrace innovation to survive and thrive.
The IAAF conference, alongside real-world insights like those from Sanjiv, emphasises the importance of teamwork, adaptability and communication in navigating these changes. There is a lot of work ahead of us, so let’s go!
Have a great month and welcome to 2025.
Tom Henman Editor
NEWS
New EU Ltd delivery vans with EuroFlo branding hit the road
EuroFlo and EU Ltd have announced the arrival of two newly wrapped EuroFlo branded delivery vans, which are now part of EU’s fleet. ese delivery vans will operate out of the Basildon and Ipswich branches.
Richard Shortis, the managing director of e Shortis Group, EU’s parent company, said: “Our partnership with EuroFlo continues to grow, and it’s fantastic to see that relationship reflected in the design of these eye-catching new vans, which will help to deliver the superb EuroFlo exhaust products to our customers.”
Adrian McComas, EuroFlo’s director of marketing, added: "Our factor customers are
incredibly important to us, and we’re committed to supporting them in every way possible.
“We have a long-standing, highly successful relationship with EU and e Shortis Group, a company which has stocked EuroFlo products over many years. It’s great to see EuroFlo prominently featured on its delivery vans. ese vehicles symbolise the strength of the partnership between our companies.”
In a statement from Marathon, it notes that the launch of these branded vans “underscores the shared dedication of EuroFlo and EU to delivering exceptional products, service and value to their customers”.
Autowave a hit at AAG Expo
Autowave has described the recent Alliance Automotive Group Expo as a “phenomenal success” with more than a dozen starter packs sold to associated members.
Held at the Exhibition Centre Liverpool, Ravi Kotecha and Lee Kilarski represented the brand, a provider of car keys and programming equipment, and enjoyed many encouraging conversations with members about the “lucrative opportunities” that selling replacement key services provide to them and their respective customers.
In August this year, Autowave and FPS, part of Alliance Automotive Group UK and Ireland, announced a partnership that
triggered the rollout of remotes, keys, transponder chips, remote cases, key programming devices, key-cutting machines and blades.
In Liverpool, it was the starter pack of the Xhorse Dolphin XP005L Automatic Key Cutting Machine, Xhorse VVDI Mini Key Tool, XTool X100 Pad Elite SE Key Programming Tool and XTool KC501 MCU programmer and pre-coding device that grabbed the attention of delegates.
Ravi said: “e AAG Expo was a resounding success, in terms of both spreading the awareness of Autowave and solutions we offer but also persuading members to place an order immediately. Given this is a new market for many, we
were confident, but we came away thrilled with the response and feedback.
“Our partnership with FPS has opened new doors for us, and we are delighted with how the relationship has progressed. From the start, FPS’ support has been exceptional; we’re proud to be an approved supplier and to make a difference to AAG members.”
Castrol to host inaugural conference for Service workshops
Castrol will hold its first-ever conference for its network of independent Castrol Service workshops at the Celtic Manor in Newport, Wales.
Taking place on the 21st March, the event will bring over 260 UK and Irelandbased Castrol Service workshops together to learn about the brand’s future strategy and discover its latest offers. Attendees will also be able to join talks and discover the latest products and services.
At the conference, Castrol will highlight existing offers open to its branded
workshops and provide updates on new offers planned for the coming months. Insights will also be shared on the Castrol Workshop ‘heartbeat’ survey, where workshop feedback is being used to improve the network’s offering.
Working session themes will include digital marketing, with an expert speaker
debunking myths and showcasing tools available to maximise a workshop’s digital presence. A separate session will engage workshops on how best to manage their fleet business.
Exhibitors at the conference will include Garage Hive and SAMOA Workshop Equipment.
www.pmfmag.co.uk
Cleevely Motors becomes IMI-approved training centre
Cleevely Motors, in partnership with Cotswold Diagnostics, has been recognised as an Institute of the Motor Industry (IMI) approved training centre.
Following the success of its ‘At Ease with EV’ courses in 2024, the workshop now offers a wider range of professional training qualifications led by technical trainer, Alistair Finch.
From diagnostics and exhaust gas treatment to ADAS and EV servicing, the training combines practical, hands-on experience with expert-led instruction. Each
course is tailored to provide technicians with the skills and qualifications required to excel in a rapidly changing industry.
Alistair said: “By combining our expertise with Cleevely Motors, we’re equipping delegates with the skills and confidence they need to succeed. It also brings an exciting opportunity for technicians to gain their qualification while training at the UK’s leading independent EV specialist.”
Delivered over three days, the course will provide hands-on training in a real-world EV workshop, equipping participants with
Automotive lighting specialists provide training to apprentices
OSRAM recently offered training and advice to apprentices at North London Garages GTA.
OSRAM is “dedicated to assisting the next generation of professionals with their education”, which is why representatives from the business recently conducted a training session for 32 apprentices.
Taking place at North London Garages GTA in Enfield, more than 30 apprentices, including some from the RAC, took part in the training day to learn about bulb technology, business opportunities when it comes to upselling and fitting bulbs and the importance of fitting quality products.
Lighting Marketing Manager, Terri Clark, was one of the two representatives delivering the training on the day. She said: “We were pleased to see so many apprentices there and were encouraged by how engaged they were in the material we were presenting them. Many of them stated that they wanted to one day own a garage, and bulb sales can provide a fantastic profit margin, especially if they’re charging for bulb fitment, replacing in pairs and offering an upgrade bulb – tasks that we encourage every garage and technician to do.”
Marketing director for Ring Automotive (OSRAM’s UK subsidiary), Henry Bisson, conducted this training alongside Terri and
pmf@hamerville.co.uk
the skills and knowledge to confidently service and repair EVs.
Matt added: “We’re proud to achieve IMI Approved Training Centre status. is milestone reflects our dedication to inspiring and empowering technicians through practical, workshop-based learning.”
he commented: “Our industry is crying out for trained technicians and as there’s a programme in London that’s training apprentices and helping them find jobs, we should be supporting these kind of programmes because without them, our industry will dwindle rapidly. We’re thrilled that our training was so well received by the apprentices, as well as the staff at the garage, and we hope to continue to help in this way.”
Carwood appointed as a preferred distributor for Cargo’s rotating electrics programme
Carwood has extended its rotating electrics programme as the newly appointed distributor for Holger Christiansen (HC Cargo) in the UK. e remanufacturer will stock, distribute and support the full range of HC Cargo rotating units and spare parts.
Carwood Deputy Managing Director, Simon Quantrell, said: “We are delighted to pick up the mantle, following the closure of HC Cargo’s separate sales and distribution channels in Europe. We have been selling Cargo products for some years and have been involved in the auto electrics business for many – it’s where we started back in 1966 – so we’re confident we have the product and service expertise, technical know-how, and now an even more
comprehensive range, to meet all our customers’ Cargo rotating electric needs.”
HC Cargo is a “complementary mid-price Bosch brand, offering customers a cost-effective, high-quality repair alternative”. As its newly appointed distributor, Carwood will stock a broad range of Cargo products for car, truck, off-highway and industrial applications. This includes starter motors, alternators and spare parts, such as solenoids, drives, armatures, rotors, stators, pulleys and bearings.
GSF Car Parts’ NDC open for business
GSF Car Parts’ new national distribution centre (NDC) is up and running, and we were invited for a behind-the-scenes tour of the facility, one that has 500,000sqft of space but can be expanded to 750,000sqft. With more than 400 new jobs created too, GSF has a lot to shout about, as Freya Coleman reports:
The first thing that hit me and my fellow journalists was the height of the building – it was so tall! – and while our entourage spoke about GSF’s ambition to get “back on top”, I didn’t think they meant literally! Of course, that wasn’t the case; this was an emphasis on how the senior management team had needed to work tirelessly to reverse the direction and set a new path for the company – starting with putting people first.
Along the same theme, it was stressed that the “customer is king” and that GSF is determined to “fight for the title”. With a group of journalists in the room, I wondered if anyone would ask about the ‘elephant in the room’, namely its direct competitors and Sukhpal’s former ‘baby’. No-one hid; no-one shirked at the question, and it was addressed candidly. It was claimed that, actually, one of GSF’s competitors had acknowledged the progress and good work achieved by the new regime.
Let’s look at the numbers I’ve already mentioned the gargantuan height and space of the facility, the number of jobs that have been created, but there are more stats and figures that are worth divulging: The NDC now serves as the hub of GSF; everything goes through this building from a logistics perspective, in the hope of strengthening its supply chain and streamlining delivery processes across its near 200 branch network –194 to be exact but expect that to grow in 2025.
This is set to be
achieved thanks to 58 docks, eight-level access loading doors and almost 700 parking spaces for cars and HGVs. With sales up by almost 23% year-on-year and 3,000 staff on the books, it is right to
assume GSF Chairman, Sukhpal Ahluwalia, believes the business is in a good place. He said: “The NDC will be an absolute gamechanger for GSF and the industry. GSF has desperately needed a central distribution centre for years, but similar projects under past owners have been met with false starts.
“As soon as we acquired the business last year, we knew we needed to get it done – no ifs, no buts. We made the commitment, and we delivered. Our ability to deliver this massive 500,000sqft facility talks to the quality of our team. No one else would have been able to deliver a complicated project such as this one at breakneck speed.
“The new NDC is all about putting our
“It was stressed that the “customer is king” and that GSF is determined to “fight for the title”. With a group of journalists in the room, I wondered if anyone would ask about the ‘elephant in the room’, namely its direct competitors and Sukhpal’s former ‘baby’. No-one hid; no-one shirked at the question, and it was addressed candidly. It was claimed that, actually, one of GSF’s competitors had acknowledged the progress and good work achieved by the new regime.”
customers at the centre of the business. When I was speaking with our customers last year, they all said that availability was
n It’s been a busy time for GSF; not only is its new NDC up and running, but it recently held its branch managers’ conference. ‘Fully Charged – To Deliver’ took place at the Vox Conference Venue, Birmingham, and welcomed more than 400 attendees, including branch managers, senior leaders and representatives from more than 30 suppliers.
Presentations, ‘workshops’ and awards were crammed into two busy days. Sukhpal and Steve were among the speakers, delivering addresses and the message that the company “has never been in a better place to service its customers”. The pair cited the investment, not just in the NDC, but in GSF’s infrastructure and expanded vehicle fleet.
one of their top priorities. They wanted to know that they could trust GSF to have the right part at the right time, every time.”
Speaking at the conclusion of the conference, Steve said: “We’ve had an incredible couple of days as we continue to push forward our plans with an amazing, motivated and passionate team behind us. Thanks to all our suppliers for their exceptional support. We’re changing the industry and offering garages more choice.
“At GSF the ‘customer is king’ and our branch teams have the independence to own these relationships and make decisions locally that benefit us all. It’s been energising to celebrate how far we’ve come in the last 12 months. We are now fully charged to deliver more growth in 2025 and beyond.”
Sukhpal added: “The conference was an exciting opportunity to celebrate the hard work of our fantastic team. The
GSF CEO, Steve Horne, added: “The opening of our NDC is a landmark moment for GSF Car Parts. For years, we recognised the need for a centralised facility to elevate our service, and now that vision is a reality. Located in an ideal, central position, this facility empowers us to deliver exceptional service and product availability to our customers.
“The NDC will ensure branches have more products on the shelf and will remove lots of time-consuming processes so our network can focus on serving the customer. It is the flagship of a broader investment programme that’s transforming GSF at every level. The NDC doesn’t just enable us to serve customers better, it also creates a host of jobs across the West Midlands and beyond, reflecting our commitment to invest in the growth and success of our branch teams. Our goal is clear: to become the easiest business to trade with in the UK aftermarket.”
Final thought
As the day progressed, little nuggets, little reveals were shared; for example, GSF is hoping to run three TechFest events this year. There was a lot of praise for the branch managers too; it appears GSF has a lot of trust in them and that energy and belief is reciprocated too. Finally, I predict that we will hear more about e-commerce initiatives throughout this year, given the references made. I guess we’ll have to watch this space, but one thing is for sure, we won’t have to watch for long.
For more information about GSF, go to www.rdr.link/FAM001
results over the last year have been nothing but extraordinary, and this has been down to the unrivalled people working across GSF.
“We are dedicated to becoming our customers’ most trusted partner, and we are investing across the piece to make good on that promise. This means boosting our availability through our new NDC. It means increasing convenience through our refreshed e-commerce offering. And, most importantly, it means giving our customers access to the most knowledgeable, enthusiastic, and passionate people in the car parts business.
“Over the last 12 months, we have driven 23% year-on-year sales growth. But we have only just started and there is no complacency at GSF. We will go into 2025 with even bigger ambitions.”
PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket.
Movers & Shakers
GYS
GYS has appointed Grace Hodges as its new area sales manager for the North-West. She brings experience from the likes of GSF Car Parts, LKQ Euro Car Parts and Alliance Automotive Group to the role.
Grace pointed to her experience of working with GYS products throughout her career and noted that the brand is one she has “always trusted”.
She said: “I’m excited to be part of (the company’s) rapid growth.”
GYS Sales Director, Craig Ball, added: “We’re excited to have Grace on board and look forward to seeing the positive impact she’ll make for our customers in the North West.”
GYS is confident that Grace’s appointment “reinforces” the company’s commitment to supporting its distributors and workshop customers with its equipment and UK-based support.
ELTA Automotive
Dan Edgington has joined ELTA Automotive from Ring Automotive and will manage the company’s “key EMS accounts”.
Starting as a parts advisor apprentice, Dan’s career expanded to branch and area management roles at Autostores Motor Factors. Then, he switched to Ring and enjoyed “prominent positions” within the company.
According to ELTA Automotive, Dan’s expertise and industry insights are “sure to be a great asset to us and our customers”.
Ring Automotive
Colin McCourt has recently joined Ring Automotive and will manage accounts in Ireland, looking after both Northern Ireland and the Republic of Ireland, seeking out new opportunities for business development and growth. He will also arrange workouts with customers.
Colin has more than 20 years’ experience in the aftermarket, including previous roles with Forte Lubricants, Magowan Tyres, Würth Ireland and Charles Hurst.
Colin said: “I had seen the Ring product in loads of motor factors, and when I asked about it, I always got a positive response. Also, Ring has invested heavily in workout vans, kitted out with its bestselling products, available to our customers for trade shows and workouts. When I saw those vans, I knew I wanted to be a part of the company, as these tools make my job a lot easier. I also like the idea of being part of a worldwide company like OSRAM.”
When asked about what he is looking forward to most, he replied: “I love variety. Most of my time will be spent on the road; however, there are times I will need to work from home too. We do a lot of trade shows, which is new to me, as well as spending a fair amount of time at the head office in Leeds.”
Agony Amy: Time for change?
A new year, a new article. It’s time for another instalment from Amy Blick, the owner and founder of exhilHRate, who is setting you up for the year ahead! Here, she shares tips on how you can boost your business in 2025 with trusted and tested HR strategies:
For any motor factor, regardless of size, the new year is the time to cast a critical eye over people performance and your people package; really going under the hood, making change without haste.
So, I encourage you to take a long, hard look at your team – how do you look after them? How do you foster an inclusive, welcoming culture? Warming to this, how will you recruit and retain the best people this year, so that time for all is time well spent?
“There are reasons to be optimistic about the new year! Make sure you put your people at the heart of your business and that optimism will be shared by all.”
Tough decisions may be needed as you take on 2025 including budgetary cuts – reducing your workforce without compromising on customer satisfaction and business efficiency.
Running parallel to these activities should be a root and branch audit of your people policies with the aim of making improvements that cost little but that deliver large. Here are a few suggestions to set you on the road to being an exemplar employer in 2025:
Put in place a performance management system
It’s unacceptable to give employees random, unstructured feedback and infrequent anecdotal updates on their performance. The odd chat in the pub or when you have half an hour should be abandoned in favour of a professional system whereby employees can provide feedback on your business and can listen to your considered and structured feedback on their performance. This is a crucial part of business improvement. A performance review system sends the signal you’re an employer that genuinely puts employee progression and performance at the centre of your business. If you visit my HR document site, The HR Playbook, you’ll find useful templates that will help you do just as I’m suggesting.
Encourage feedback – properly!
Make the system of gathering feedback more structured. Share the concept in a team meeting. Give examples of great ideas, big and small. Set up an HR system (to give Kudos) or email address solely for ideas; arrange an idea sharing session every quarter. Reward those contributing great ideas that bear fruit. When people feel part of a business to the extent they’re motivated to share ideas, it’s a sure sign of an inclusive business. Some of the best business ideas emerge once team members realise their voice counts. I have, however, seen business owners reacting defensively when employees suggest improvements, often those from the front line of customer service and sales. Ignoring feedback because you’re happy to continue doing what you’ve always done, is poor performance!
Start a conversation about culture and respect
The high-profile cases in the media; people being called out for inappropriate behaviour around colleagues shows what happens when things go very wrong. A culture where you ignore bad taste ‘banter’ and don’t take team member concerns around unwelcome behaviour seriously is not one to be proud of. Wielding a stick and talking about uncapped fines at employment tribunals can help shift a culture pretty quickly, but the best approach is to proactively set the tone and the culture from the top downwards.
So, talking to team members about what your culture stands for and the behaviours that will not be tolerated sends a strong message to all. Every member of your team should feel safe, welcomed and included in the workplace. If this means calling out those that are infringing on this, don’t delay. I see this occasionally when brought into an established business, until I point out that the behaviours could constitute harassment or are just out of touch and out of date, the perpetrators are unaware. The business owner has become so used to this behaviour that it’s become the norm. Set your stall for 2025 with your employees: encourage feedback, ask them to share what’s on their mind, good and bad, with the option to do so anonymously if this would make them feel more at ease.
“It’s unacceptable to give employees random, unstructured feedback and infrequent anecdotal updates on their performance. The odd chat in the pub or when you have half an hour should be abandoned in favour of a professional system whereby employees can provide feedback on your business and can listen to your considered and structured feedback on their performance.”
Boost those benefits!
If it’s unlikely you’ll be increasing wages this year, consider enhancing your staff benefits package; for example, could you trial flexible working arrangements? If you don’t try you won’t know.
Could you link up with a local fitness centre so they can offer your employees more for their membership? At zero cost to you. Look at other local businesses where they’ll benefit simply by offering your team extra benefits to use them.
Or could you offer an extra day’s
holiday for long service members, an extra day to reward exceptional performance? When you align benefits such as this to individual goals, everyone’s a winner.
There are reasons to be optimistic about the new year! Make sure you put your people at the heart of your business and that optimism will be shared by all.
Are you ready for an HR helping hand?
After reading this, if you are thinking that it is time to give your HR some love and attention, look no further.
I have created my HR MOTs, which are tried and tested, for businesses to use as a powerful tool to get peace of mind on certain areas of your business and your practices. If reading this article has made you realise you are not confident in your employee engagement or you know you are not ready for 2025 – an MOT is perfect for you.
Ranging from one to two days, depending on what you want to cover, the MOT consists of deep diving into your chosen MOT – you can choose a general MOT or a more specific option – and reviewing what you currently have in place.
Following from this deep dive, a full recommendations report is created and professionally formatted, ready for you to use with great things you are currently doing, quick wins for change and recommended improvements. These reports are a brilliant way to make your HR next steps simple and easy to implement.
Don’t just take my word for it! Here is what business owners have said about their HR MOT from the last four months:
“Enthusiastic, knowledgeable, experienced and adaptable. We worked with Amy for two days and she made such a big impact in a short time… We didn’t want her to leave!”
“Thank you so much! I cannot express what this HR MOT has done for us. It allowed us the opportunity to refocus, grow strategically and be reassured we have the right processes in place.”
For more information about exhilHRate, www.rdr.link/FAM005
WAI Global following PSH acquisition: ‘Coming together creates Europe’s powerhouse for rotating electrics’
After WAI Global announced the acquisition of Pos Service Holland (PSH), we were keen to put some questions to Richard Welland, WAI Global’s chief commercial officer, who was kind enough to accept our invitation.
PSH, unsurprisingly given its name, is based in the Netherlands and is a rotating electrics specialist. It provides solutions across automotive, truck, agricultural, shipping and industrial sectors throughout Europe.
We’ve set the scene, so over to Richard to answer our questions:
Why has WAI Global decided to purchase PSH – ultimately, a competitor?
“We have been on an acquisition trail for several years, driven by our ambition to expand our footprint throughout Europe. Already a major player
in the US market, this acquisition cements our position as the largest player in rotating electrics worldwide.
“The acquisition also enables us to move into new product lines, such as air conditioning, leveraging PSH’s offering. Furthermore, it strengthens our presence in key European markets, like Spain and France, where PSH has traditionally been stronger. It also means we can expand our range of rotating electrics to include OE brands, such as SEG and Denso.
businesses and work closer together. In the long term, we will utilise PSH’s Plus Line brand as a valuable alternative to WAI.”
A A Q Q A Q A Q
“While WAI and PSH were previously competitors, the coming together of both brands creates Europe’s powerhouse for rotating electrics, unlocking unparalleled opportunities for growth and future success.”
Will the PSH brand continue to exist?
“For the time being, it is business as usual as we integrate both
Wood Auto Supplies is part of PSH, so can you explain how this acquisition will impact that company and its staff?
“Wood Auto Supplies is a longstanding company name that’s been around the UK for many years. The acquisition will mean that going forward it will integrate into the WAI UK business.”
The headline reads ‘expanding European footprint’ – can you explain how this will impact UK customers?
“UK customers will gain access to an even wider range of products and brands. With the addition of PSH’s portfolio and now with the availability of HC Cargo through WAI, customers will benefit from a more comprehensive selection of
“For the time being, it is business as usual as we integrate both businesses and work closer together. In the long term, we will utilise PSH’s Plus Line brand as a valuable alternative to WAI.”
high-quality products, not just in rotating electrics, but also window regulators, wiper motors, air conditioning, brake calipers, ignition components and more.”
How will PSH’s range complement WAI’s?
A
range of high-quality products at competitive prices. Beyond rotating electrics, the combined product portfolios of WAI and PSH offer a nearly one-stopshop experience, ensuring customers have access to everything they need to meet market demands.”
Q
From an industry perspective, what message does this acquisition send out and to your competitors?
A Q A Q
“PSH’s product range aligns seamlessly with ours, with both brands experiencing impressive growth across Europe over the years. Additionally, PSH’s expertise in the OE sector will enable us to expand and diversify our
product offering, ultimately providing customers with an even broader portfolio of solutions for a wider range of industries and applications.”
What extra benefits will motor factors receive because of this acquisition?
“As the world’s largest provider of rotating electrics, we now have greater sourcing power and improved efficiency. This scale benefits motor factors and garages through access to a broader
“The automotive aftermarket is highly competitive, but this acquisition demonstrates that competition can also present opportunities. By focusing on collaboration and growth, we align with initiatives like those of the IAAF, which seek to unite competitors and allies to strengthen the industry. The message is clear: collaboration fosters innovation and resilience, turning competitors into potential partners for a stronger, more unified future.”
For more information about WAI Global, www.rdr.link/FAM006
What will shape the automotive aftermarket in 2025?
The chimes of Big Ben have sung, which means we’re back to work and ready to go again. For some, it may be a case of ‘same again’, but Car Spares Factors’ Sanjiv Shah doesn’t quite see it that way. He believes EVs, sustainability, changes in consumer behaviour and supply chain adjustments are just some of the areas of concern for the trade over the next 12 months:
Our recent trade evening was a resounding success; it was fantastic to bring suppliers and customers under one roof for an evening of networking and entertainment. While the meeting was tremendous fun, there was also a serious side too, and that was conversing and debating about the future of the sector.
As a motor factor, we’re the conduit between the supplier and workshop. We are the eyes and ears, and I think we’re
well-placed to make an educated guess on the direction the trade is heading.
As such, I wanted to share my thoughts with you. Maybe you agree or disagree. Either way, I hope my comments are thought-provoking and start a conversation within your branch.
Growth in EV parts
My first comment, my first ‘trend’ that I think will influence the sector and motor factors, specifically, is EVs. Love them or loathe
them, there is no denying their presence. Electric car sales grew for the 11th month running in November, according to the Society of Motor Manufacturers and Traders, and while VMs are worrying about meeting current targets without customer incentives, there are now 1.3 million of them on UK roads. That’s almost 4%.
That doesn’t sound like a huge number, but this number is only likely to grow. If Labour reinstates the 2030 ban on new petrol and diesel engines, as opposed to
2035, will that number increase quicker than anticipated? Will people keep their ICE vehicle for even longer?
Personally, I believe all of this adds up to growth in EV parts, namely batteries and lightweight materials, and a decline in traditional ICE parts. At CSF, we are seeing changes and are reacting to this shift. We are ready to capitalise on this growing market.
Focus on sustainability
This is not just an automotive aftermarket concern; looking after the planet, making better choices, is the responsibility of all of us. Within our industry, there is a unique opportunity to lead by example. Many workshops and suppliers are already making strides to reduce waste, improve energy efficiency and source materials responsibly.
At CSF, we’ve noticed a shift in attitudes. Suppliers are increasingly emphasising the recyclability of their products, particularly those companies that champion remanufacturing. Workshops are adopting greener practices too, like the use of eco-friendly oils and recycling programmes. This trend is bound to accelerate as both government regulations and consumer expectations push for a more sustainable future.
In practical terms, I expect sustainability will also influence the types of products and services motor factors provide. For instance, we have observed increased demand for remanufactured parts.
These offer a cost-effective and environmentally friendly alternative to brand-new components. Additionally, we might see more emphasis on training and tools to help workshops operate sustainably, from energy-efficient
equipment to guidance on managing hazardous waste.
Changes in consumer preferences
Another important trend is the shift in consumer preferences. Over the past few years, there has been a noticeable move towards more personalised service and tailored parts solutions. Consumers are no longer satisfied with a one-size-fitsall approach; they want products that are specific to their needs. This could mean anything from custommade parts to services that cater to the unique requirements of their vehicles.
Supply chain adjustments
As motor factors, we need to adapt to this demand by offering more flexibility and personalised recommendations. Workshops are also key players in this shift, as they often interact directly with end consumers and can provide insights into their needs. By offering bespoke solutions and advice, we can build stronger customer relationships and differentiate ourselves in the market.
Moreover, customers are placing higher expectations on quick availability and reliable delivery, namely Click & Collect. The convenience of immediate access to parts and services is no longer a luxury but a necessity. With the rise of e-commerce and the growing need for on-demand services, businesses that can guarantee fast and reliable delivery will be at a significant advantage. The challenge here is balancing speed with maintaining the quality and reliability of the parts we supply.
As we all know, the supply chain has been under immense pressure in recent years, and the road ahead is unlikely to be without its bumps. Material shortages and geopolitical factors have made global supply chains increasingly unpredictable. This has impacted everything from the availability of raw materials to the delivery times of finished products.
In response, many businesses are shifting their focus toward regional production. By sourcing more locally and strengthening relationships with regional suppliers, we can help ensure a steadier and more reliable supply of parts. This approach reduces the risks associated with global supply chain disruptions and allows us to respond faster to demand.
In addition, businesses are investing in more resilient supply chain strategies, such as better forecasting, diversification of suppliers and enhanced inventory management. By anticipating potential disruptions and developing contingency plans, we can minimise their impact and continue to meet the needs of our customers.
Looking ahead
These are just a few of the trends I see shaping the automotive aftermarket in 2025. While change can be daunting, it also brings opportunity. By staying informed, flexible and forward-thinking, motor factors and workshops alike can navigate these shifts and come out stronger.
I’d love to hear your thoughts – what do you think will define our sector in the year ahead? Connect with me on LinkedIn and let’s start the conversation: www.rdr.link/FAM018
Kerridge Commercial Systems (KCS) is confident of its ability to equip businesses with “innovative technology solutions” that bolster efficiency and growth, pointing to its partnership with Carlac, a specialist coatings supplier with more than five decades of experience under its belt. The company’s integration of Vecta, an “advanced business intelligence and CRM solution”, alongside the Autopart ERP system is testament to that selfassurance.
Carlac praises Vecta for providing ‘peace of mind’
Representatives of Carlac, a family-run business that has evolved into a leading supplier of paint and refinishing materials, have spoken of their happiness about how the collaboration has streamlined processes, improved sales intelligence and supported its digital transformation.
Carlac’s headquarters are based in Leeds, with additional branches in Manchester, Newcastle, Coventry and Livingston. It employs more than 100 members of staff, all of whom are “dedicated” to ensuring a rapid delivery service, meaning they can meet customer needs efficiently.
Carlac Commercial and IT Executive, James Firth, said: “We’ve experienced substantial expansion since starting and our business continues to adapt to prioritise our customers’ needs.”
Carlac’s Vecta journey
Carlac began to use Vecta more than 10 years ago. According to KCS, prior to this, Carlac faced challenges with managing sales data and customer interactions effectively. It also struggled with activity tracking, but Vecta’s diary functionality improved this aspect. The tool provides detailed records of team interactions and accomplishments, benefiting both sales and technical teams.
James noted: “It provides a solid backup and gives us peace of mind. It’s beneficial not only for our sales reps but also for our technical teams. We can access detailed records of team
activities and accomplishments, which improves coordination and support.”
In addition, Vecta’s sales intelligence features offer insights by analysing sales performance by territory and uncovering trends in customer purchasing patterns and product sales; for example, Vecta automatically highlights inactive accounts or where potential sales may be being missed, supporting more targeted sales strategies and efficient inventory management.
The insights derived from Vecta’s timely monitoring of customer purchase patterns and sales data have helped decisionmaking and strategic planning. The ability to identify inactive and declining accounts and analyse sales trends and gaps has, claims KCS, empowered Carlac to make informed decisions and optimise their sales efforts.
Carlac plans to continue its growth trajectory with Vecta as an integral part of its operations. James said: “We envision Vecta being a key component of our business five years from now. As we expand further down south and explore new markets, we’re confident that Vecta will play a part as we take on new opportunities.”
Vecta perspective
The final comment comes from Jayne Hill, Vecta’s product manager for the UK and Ireland, who is proud of how the partnership has strengthened and evolved over the years.
She said: “Over the years, Vecta has evolved to meet changing market and sales needs and Carlac Ltd has fine-tuned its capabilities to support their own requirements. From supporting marketing and management, to enhancing sales efficiency and customer engagement, we’re pleased that Vecta has consistently contributed to their growth. This collaboration has streamlined their processes, enhanced their visibility of sales performance, and supported their digital transformation.”
Castrol working to ensure motor factors are confident of selling its products
Marketing, training and upselling are all words that are associated with a business, so what does Castrol do to promote all three? Its distributor business manager, Courtney Foreman, tells us.
A Q
What are the key marketing campaigns and initiatives that Castrol is currently undertaking to engage with motor factors?
“To grow within motor factors, Castrol has designed a recommended stock pack based on analysis of the UK car parc, the average age of vehicles on UK roads, and the most popular oils that are needed or requested by customers. Castrol recognises the importance of costs in the management of a motor factor business. Castrol continues to market stock packs, along with relevant merchandise and marketing materials, to promote and communicate products suitable for them.”
its customers to win tickets to popular sporting events, including major football tournaments, Formula 1 and MotoGP, based on qualifying purchases and subject to terms and conditions. Not only does Castrol provide exciting marketing activities, but it also runs bespoke promotions to motivate purchases of its products and stock replenishment.”
A Q
What training programmes and resources does Castrol offer to ensure that staff are well-equipped?
A Q
How is Castrol planning to support motor factors? Are you able to elaborate on any specific initiatives aimed at boosting sales and encouraging upselling?
“Ensuring Castrol is visible to consumers is key to potentially increasing sales of Castrol products for motor factors. Castrol provides a range of support measures, from digital assets that can be used on websites, to a range of instore point of sale and marketing materials. Throughout the year, Castrol runs different promotional activities, including, for instance, the opportunity for
“As engine requirements continue to develop, with constant advances in mobility, Castrol aims to educate its customers to enable them to make informed decisions on which engine oils to purchase. Castrol takes on this responsibility in several ways:
“To grow within motor factors, Castrol has designed a recommended stock pack based on analysis of the UK car parc, the average age of vehicles on UK roads, and the most popular oils that are needed or requested by customers.”
“Castrol’s point of sale and marketing materials have QR codes which direct customers to its online ‘product finder’ website. This enables users to input a registration and instantly receive an approved list of Castrol oils that are suitable for specific vehicles.
“Castrol also provides motor factors and customers with easy-to-understand reference guides. These short booklets explain the different Castrol products and the makes and models that they can be used in.
“Ultimately, Castrol’s key objective is to ensure customers are well-informed when selecting, checking and refilling engine oil, and that all motor factors can be confident about selling and recommending the Castrol product range.”
For more information about Castrol, www.rdr.link/FAM009
Motaquip: Continuing to offer the ‘complete package’ after 40 years’ service
MMotaquip products have been a staple on shelves of motor factors since 1981. Those behind the brand are confident its diverse product portfolio is synonymous with OE matching quality and trusted by technicians – both at home and further afield. In this issue, we assess Motaquip as an overall package.
otaquip is one of the three brands under the Comline Group umbrella, which, of course, also includes Comline and Allied Nippon. Motaquip became the third cog in 2014 and has just celebrated its 10-year anniversary with the group. The parent company, as written about comprehensively in October’s edition of Professional Motor Factor, has invested significantly in its infrastructure, strengthening its service offering, and harbouring ambitions of growth – evidence of which can be found in its new global headquarters in Bedford. While only 17 miles from its previous home in Luton, the difference between the two sites is on another planet.
This move coincided with the implementation of AutoStore™, an innovative, smart storage and retrieval system that holds
Motaquip’s bestselling parts in no fewer than 60,000 plastic totes, stacked up to 16 deep. Forty robots travel along a grid system to retrieve the totes and deliver them to ports for warehouse operators to pack and dispatch customer orders.
By getting rid of traditional racks and aisles, the system has reduced space requirements by up to 70% and cut pick times from several minutes to mere seconds. Already, after just a few months, this has improved efficiency, reduced staff strain and increased order picking accuracy.
Given Motaquip has a significant presence both domestically and internationally, this investment is making a tangible difference, according to Comline Group General Manager – Marketing and Communications, Leigh Davies. He insisted that while Motaquip is “deeply rooted” in
the UK and is the “heart of its operation”, export opportunities continue to knock on the brand’s door, with AutoStore™ adding to the appeal of the Motaquip brand for potential distributors.
He said: “At Motaquip, we are dedicated to our home market, the UK, where we continue to support motor factors and workshops with an extensive range of highquality products. Our ethos of delivering OE-matching quality is exemplified across our comprehensive range, including braking systems, steering and suspension, filtration and the MOTACELL battery range. This commitment to quality is why the Motaquip brand has earned the trust of the industry for over 40 years.
“AutoStore™ provides rapid, efficient product picking and the flexibility to run our operations around the clock as required.
“At Motaquip, we are dedicated to our home market, the UK, where we continue to support motor factors and workshops with an extensive range of highquality products. Our ethos of delivering OEmatching quality is exemplified
across our comprehensive range, including braking systems, steering and suspension, filtration, and the MOTACELL battery range. This commitment to quality is why the Motaquip brand has earned the trust of the industry over 40 years.”
It’s early days for this investment, but we are already realising the ability to meet customer demands with greater speed and efficiency, and I firmly believe that our customers will really start to feel the benefits in 2025 and beyond.
“While the UK remains at the heart of our operation, Motaquip continues to gain traction worldwide. Today, Motaquip products are distributed in markets, like Ireland, Germany, Slovenia, Romania, Spain and even Barbados. This growing export presence reflects the global demand for high-quality, reliable aftermarket parts, the strength of the Motaquip offering, and the brand name.”
Motaquip’s modern approach
While Motaquip is a name steeped in history, it is one that is living in the here and now, while also having one eye on the future too. It is no secret that digitalisation has made an indelible mark on the industry and is only ramping up with the growing, rapid influence of AI. This means brands have no choice, not just to keep up, but endeavour to get ahead of the curve.
That is an approach that encompasses
Motaquip’s entire strategy, according to Leigh: “We have made significant strides in enhancing our online presence and accessibility. Our new website and TecDocpowered eCatalogue offer customers easy access to our full range of products, complete with pricing, stock availability and direct ordering capabilities. This selfregistration platform allows both motor factors and garages to work smarter and more efficiently.
“Our push into social media, particularly Facebook, has generated significant results. With over 10 million impressions in recent months across the UK and Europe, we are getting Motaquip in front of a wide, yet relevant audience, and aim to build a thriving online aftermarket community. By engaging directly with industry professionals and involving our customers, we can forge relationships, grow the brand, and further develop the Motaquip business.
Product ethos: Quality at the core
Motaquip’s product philosophy has remained resolute since 1981: deliver OEmatching quality, reliability and ease of fitment. It is clear this ethos drives every
aspect of its product development.
Leigh echoed: “This ensures that our ranges align with the evolving needs of the market. Our data-driven approach means we prioritise the parts that matter most, balancing breadth and depth in categories, and ensuring we have the references that the market demands.
“A lot goes into developing and maintaining a range which carries nearly 100 product types and over 17,000 references. Making sure every product that carries the Motaquip ‘M’ delivers in terms of quality and performance is our absolute priority; for example, our brake pads are certified under ECE R90 regulations, and we could stop there. Instead we put Motaquip pads through a series of additional checks to guarantee our quality standards are met.”
The importance of offering a complete package
Competition is fierce in the aftermarket; therefore, choice is likely to come down to more than just product quality. Price, availability, range, and customer service –just to name a few – are other facets to consider. Motaquip strives to deliver a complete package for its customers and aims to add value to its proposition in a number of key areas. It’s marketing and brand support is a particular area of note, all of which is fronted by a dedicated customer marketing portal.
Leigh said: “The Motaquip marketing portal is designed to be a hub for customers and provide access to a range of support materials. It is designed to help motor factors effectively promote the Motaquip brand to their customers. Literature, merchandise, clothing and marketing assets are at the factor’s fingertips, and there’s certainly no shortage of options. Right now, for example, we are carrying our Heritage Collection clothing line, designed to celebrate Motaquip’s illustrious history in the sector.”
A bright future ahead?
Motaquip is buoyant; it is confident in its prediction of continued growth worldwide. While Leigh would not be drawn on 2025 plans just yet, he did promise that all the ingredients that have helped generate success for Motaquip over 40 years will remain – perhaps with some new ones thrown into the mix too. Let’s watch this space.
For more information about Motaquip, www.rdr.link/FAM010
MOTOR FACTOR
For all the latest industry news, features and business advice from the only magazine aimed solely at trade motor factors
ALLDATA Europe: ‘Why supplying OE data is
critical in helping your
customers tackle modern complex vehicles’
Workshops are facing new challenges; advanced driver assistance systems (ADAS) and electric powertrains are just two examples of modern, complex vehicle technologies. ALLDATA Europe UK Sales Director, Simon Frost, puts a case forward for the need of OE repair data:
At the end of 2023, the IMI estimated that one in 10 cars were equipped with Level 2 ADAS – in essence, the ability to support drivers with acceleration, braking and steering – and predicted that half of the UK car parc will possess this level of technology by 2030. Yet, the IMI claims only 2% of UK technicians are trained to work on these vehicles.
Meanwhile, by the end of October 2024, the Society of Motor Manufacturers and Traders revealed that just over two million plug-in cars are now being driven on UK roads – 1.3 million of those being fully electric.
It is probable that these numbers will increase and, consequently, more vehicles will enter independent workshops. The importance of training and upskilling, therefore, is clear, as is the need for access to reliable repair data to maintain and repair these complex vehicle types.
By providing access to genuine and unedited OE repair information to your
customers, it is likely to bolster their confidence and knowledge. Having accurate information, direct from the VM itself, will put them in prime position to accept and tackle jobs, like regenerative brake failure, battery problems and in-car electronics on EVs or properly reprogramming and recalibrating driverassistance systems.
From your perspective, this would demonstrate excellent customer service, while, if you’ve not explored this market before, this would also generate a new revenue stream.
Welcome to ALLDATA Repair
By partnering with ALLDATA Europe and becoming an authorised reseller of ALLDATA Repair, not only will you be collaborating with the market leader in providing OE repair information – including 90 million technical articles, eight-and-ahalf million technical drawings and wiring diagrams for 41 VMs and 96% of the car
parc – but you will be investing in a partnership that generates numerous advantages in the short and long-term:
Recurring revenue: ALLDATA Repair’s high renewal rates mean consistent subscription growth year after year, creating a steady revenue stream for you.
Customer retention: By offering workshops essential OE data, you position yourself as their trusted partner.
Marketing support: ALLDATA Europe provides co-branded materials, sales tools and ongoing guidance to help you stand out in a competitive market.
Industry leadership: As an ALLDATA reseller, you’re partnering with a trusted name that delivers value to thousands of workshops.
Schaeffler promotes growing hybrid opportunity
There is a growing opportunity in the sector, according to Schaeffler Vehicle Lifetime Solutions, and that is the potential to service more 48V mild hybrid systems. Schaeffler estimates that more than 100 million 48V mild hybrid vehicles will be on European roads by 2030 and has INA engine parts –including Front End Auxiliary Drive (FEAD) KITs – to cater demand.
By the end of October 2024, according to figures published by the Society of Motor Manufacturers and Traders, the bestselling car in the UK was the Ford Puma with most models offered in mild hybrid form. The next bestselling was the KIA Sportage, which is also sold with a mild hybrid power unit. Many other HEVs were included in the list, illustrating the opening for the sector.
As such, Schaeffler VLS is keen to point out its commitment to continually updating its INA parts offering to include new applications.
Schaeffler VLS Sales and Marketing Director, Matthew Selby, said: “A growing number of mild hybrids are being sold. This
“A growing number of mild hybrids are being sold. This is set to grow into a huge potential market for independent garages, and it is crucial that we support them by making sure they can get the parts they need, so they don’t have to turn away work in the future.”
is set to grow into a huge potential market for independent garages, and it is crucial that we support them by making sure they can get the parts they need, so they don’t have to turn away work in the future.”
What’s included in a FEAD KIT?
For 48V mild hybrid systems, Schaeffler’s INA FEAD KIT includes a multi-ribbed belt, tensioners, idler pulleys and ancillaries –like nuts and bolts. The belt is designed and engineered specifically for use with belt alternator starter systems, which feature stop-start technology.
Matt continued: “As with conventional internal combustion engine vehicles, many systems within 48V mild hybrid vehicle engines rely on the increasingly complex FEAD drive. INA’s FEAD KIT includes
everything the technician needs to get the car back on the road.”
Making a complete repair, rather than replacing any sole worn components within the system is crucial, according to Schaeffler VLS.
Matt concluded: “Replacing a worn individual part often only helps as a shortterm solution, as further system components could also be worn or damaged, and that is not always easy to detect. Thanks to the INA FEAD KIT from Schaeffler, all affected components can be replaced at the same time to ensure a costefficient installation that is both reliable and long-lasting.”
For more information about Schaeffler VLS, www.rdr.link/FAM012
Ecobat Battery delivers a 12V battery overview
Understanding changes in the independent service and repair sector is crucial. As one of the UK’s largest battery distributors, Ecobat Battery leverages its position to track trends and guide customers in the evolving 12V battery market, explains Andy Waite, the company’s product, e-commerce and marketing strategy manager. In the first of his two-part analysis, he offers a data-driven look at market evolution:
Understanding the market helps you manage your stock more efficiently and allows you to make sure you have at hand the replacement batteries that your workshop customers will require on a daily basis. This, in turn, ensures that workshops can correctly address the needs of their customers as they bring their vehicles in for service or repair.
Distributing brands that include OEMs, such as Exide and VARTA, as well as premium quality aftermarket makes, like Lucas and Numax, we are able to examine a significant quantity of data, from across the sector, to build a clear picture of the present position and provide a reliable forecast of what the ongoing landscape is likely to look like.
How is the market developing?
Historically, up to and even following, VMs’ widespread adoption of stop-start technology, traditional SLI batteries were the prominent replacement throughout the aftermarket; however, in order to give their respective customers a degree of purchasing choice, workshops would generally provide differentiation to their offerings through a good, better, best option.
As intimated, although the VMs’ commitment to stop-start systems prompted a change in the technology provided by the battery manufacturers, who moved away from SLI and over to AGM and then EFB, this change wasn’t
reflected in the replacement market for several years. In 2016, for example, just 2% of our sales were AGM/EFB, whereas by 2022 it was nearly one quarter, with a comparable decline in SLI sales.
Two years on and the migration to AGM/EFB batteries has continued, cemented all the more as stop-start technology is now fitted to almost every vehicle still incorporating a combustion engine. Our sales data confirms the reality of this trend as the present split between SLI and AGM/EFB is now 64%/36% and, when combined with vehicle application data, the migration rate looks to be accelerating. As a result, it is likely that the battery sales will be split 50%/50% possibly as early as the end of 2025.
What this comparison does not convey, however, is the impact that the shift in technology has had in terms of the life expectancy of these batteries, which are considerably more robust than their SLI cousins. In addition, however, the efficiency of smart charging systems cannot be overlooked.
Rather than simply delivering constant charge solely dependent on the speed of the alternator, these modern systems
constantly monitor the condition of the battery through the battery management system, intelligent battery sensor and the ECU, to regulate the alternator to ensure it always receives the most appropriate level of charge.
As a combined result, the evidence suggests that, generally, they are lasting 30 to 50% longer than a traditional SLI battery, which points to a decline in overall replacement battery volumes; however, the reduction in quantity is somewhat mitigated by the higher average price of AGM/EFB batteries, so revenue is unlikely to drop to the same extent.
As well as the useful insight that analysing the data gives those selling batteries, another very important aspect of the research is to highlight the importance of fitting a replacement of the correct technology for the application, which is something reflected in VARTA’s recent decision to dispense with its Black, Blue and Silver hierarchy, in favour of simply offering SLI, EFB or AGM batteries.
In part two, Andy will assess the impact the 12V battery is – and will –have on EVs.
DENSO Aftermarket glow plug introductions bring a further 12 million vehicles within reach
As an OEM, DENSO believes its glow plugs “set the standard”, as they are engineered to reduce emissions, utilise advanced heating technology to ensure quick engine starts, deliver fuel efficiency and provide durability.
DENSO’s aftermarket range continues to grow too; its OE solutions are reaching the independent service and repair sector throughout Europe.
With the introduction of nine new part numbers into its glow plug offering, the company has provided a solution for 42 OE part numbers that cover 721 applications and cater for more than 12 million vehicles.
These address the requirements of multiple models from the likes of Audi, Citroën, DS, Ford, Hyundai, Kia, Nissan, Opel, Peugeot, Renault, Seat, Škoda and Vauxhall. DENSO is confident this degree of coverage is also a major benefit to you when it comes to stock holding levels, as this consolidated range means there is less pressure on warehousing.
DENSO glow plugs designed for “quick, smooth starts”
Although diesel engines generally don’t have the same range of potential starting problems as their petrol cousins, winter conditions can still expose issues, which could well require glow plugs to be replaced.
DENSO glow plugs are designed to reduce emissions and provide quick,
smooth starts, even in the coldest weather. They feature “advanced double coil technology”, for exceptional durability with efficient post heating, which ensures optimised combustion, lower emissions and fuel efficiency.
Importance of testing
As the heating element is the most critical component of the glow plug and allows it to fulfil its role in the ignition system, its functionality has to be verified during the production process. It is for this reason, that at the end of the production line, the performance of each DENSO glow plug is tested to ensure that it is working in accordance with the given specification, including its
heat-up time and the temperature it needs to reach. This in-line production test causes the glow plug’s tip to take on a grey/blue tone.
This colouration is due to the oxidation of the metal, which is accelerated by the high temperature it is subject to during the test, but DENSO insists this does no harm to the glow plug, nor does it degrade its performance. In fact, the company believes you should look at this as a further assurance of the plug’s capacity to deliver reliable, long term performance.
n To learn more about DENSO glow plugs, visit its portal, where all the company’s modules and courses are available and can be viewed and studied, without charge. Meanwhile, further details of the DENSO glow plug range, as well as these nine additions, can be found in the company’s E-catalogue –www.rdr.link/FAM019 – or via TecDoc.
For more information about DENSO, www.rdr.link/FAM014
Engine coolants –what about colour?
What does the colour of antifreeze coolants mean? Morris Lubricants Technology Manager, Adrian Hill, explains all:
Blue, red, violet, orange, green, all the colours of the rainbow, but which one of these antifreeze coolants is the right one for the engine in question? The quick answer is, forget the colour, think: “Which specification is correct and demanded by the vehicle’s OEM?”
So why were dyes introduced to antifreeze coolants in the first place? Apart from some specialties, antifreeze coolants are based on Monoethylene Glycol – or MEG for short – which is virtually colourless. So, when mixed with water, you couldn’t really tell the difference, which is why dye was introduced as a visual indicator. This is the only reason we have all these different colours. They do not enhance or provide any performance benefits, which is why when choosing an antifreeze coolant, specifications should always be prioritised. The specification or performance level requires balanced chemistry to ensure maximum system and component protection.
So now that colour has been demystified, what are the other features and benefits of an antifreeze coolant?
Temperature control
Engine antifreeze coolants are never used neat and are always diluted with water –deionised, distilled or demineralised water are needed before use. The optimised mixture is 50% antifreeze coolant and 50% water by volume.
In its concentrated form, an engine antifreeze coolant, as previously mentioned, consists mainly of MEG. The presence of MEG at low temperatures disrupts the formation of ice crystals. This is important, as ice is less dense than water and takes up a greater volume. This is where damage can occur, and the formation of ice can crack heads, damage head gaskets or split pipes.
However, MEG on its own is not very good at carrying heat away from the hot parts of the engine, and this is why it needs to be mixed with water. Water cools extremely effectively. But, when the engine reaches running temperature, the heat around the combustion chamber climbs rapidly and the temperature starts to exceed the boiling point of water, which is 100˚C. Most engine coolant
systems are sealed and operate under increased pressure, which can elevate the boiling point of water so that it boils higher than 100˚C. As this temperature rises and to stop the antifreeze coolant from boiling, MEG has another job to do. MEG increases the boiling point of water, and at 50% solution mix, it can push it as high as 108˚C.
Engine overheating becomes a potential reality, particularly in the summer months, where ambient temperatures will be seasonally higher. Factor into that heavy, slow moving traffic conditions, where air flow through the radiator is minimal and the engine is relying on an electronic fan to assist, overheating needs to be avoided at all costs. This is when the engine antifreeze coolant earns its medals and helps to manage any heat excess and remove the likelihood of damage occurring.
MEG helps the antifreeze coolant from freezing at low temperatures and prevents it from boiling at high temperatures.
Inhibitors
Of course, weather conditions – hot or cold – traffic conditions – standstill or cruising – are only part of the challenge. Another important function of an antifreeze coolant is to prevent any metallic components in the system from rusting or corroding. As I have already said, water excels at cooling, but it has a detrimental effect on metals, particularly at elevated temperatures. This is where essential extra chemistry is required, referred to as the inhibitor package.
The inhibitor package is a combination of different types of chemical compounds that are designed to give varying degrees of protection and may even be used to target more sensitive metals, such as aluminium in certain water pumps, for example. You may see the type of chemistry used referred to as inorganic or organic depending on the family of compounds used and the type of protection the antifreeze coolant is designed to offer.
In general, inorganic acid technology (IAT) is extremely active and will seek out all materials in the system, whether susceptible to rusting/corrosion or not. Because it is very active and doesn’t discriminate, it becomes depleted after around two years and the antifreeze coolant solution should be changed.
An alternative is organic acid technology (OAT) that only targets materials in the system that start to show signs of rusting/corrosion. This type of inhibitor system is selective and, as such, does not become depleted as quickly and can be left in the cooling system for up to five years.
Some OEMs may require a combination of these technologies, and ‘hybrid’ antifreeze coolants are available for specific engine designs. These may be referred to as P-OAT (phosphorous containing), or SI-OAT (silicate containing).
The good news is that all these technologies are covered by our range of antifreeze coolants!
Other additives
In addition to the inhibitor package, other components may be added to improve the antifreeze coolant’s performance. Stabilisers are used to stop
Product spotlight
the inhibitor additives from separating, as well as compounds to prevent hard water deposits, pH buffering agents to maintain an optimum pH level and antifoam additives to get the antifreeze coolant right and working well. It is a balancing act between engine metallurgies and the antifreeze coolant’s chemical formulations. Remember it has nothing to do with colour of the product!
Final word
Engine antifreeze coolants perform in the engine all year round and do not just cover the winter months when the weather gets cold or in the summer months when the temperature is hot. The correct antifreeze coolant mixture ensures maximum operational efficiency when the engine is running, preventing damage and ensuring the integrity of the system components.
“Antifreeze coolant choice should be made based on the engine manufacturer’s requirements and not colour. If there is any doubt as to which antifreeze coolant is required, motorists should check with the manufacturer or seek independent technical advice.”
Antifreeze coolant choice should be made based on the engine manufacturer’s requirements and not colour. If there is any doubt as to which antifreeze coolant is required, motorists should check with the manufacturer or seek independent technical advice.
With 171 engine manufacturer specifications and international standards, using OAT, PSi-OAT, P-OAT IAT and MEG technologies, our antifreeze coolant range covers all bases.
The recommended antifreeze coolant can be found on Morris Lubricants’ Whatoil online tool www.rdr.link/FAM021, while product information can be looked up on our website www.rdr.link/FAM022 or call our dedicated Technical Services Team on 01743 237541 or speak to the sales team on 01743 232 200
On our YouTube channel, there is a video series that explains more about our range of antifreeze coolants –www.rdr.link/FAM023
For more information about Morris Lubricants, www.rdr.link/FAM015
What's New?
LCV BRAKING PORTFOLIO INCREASE
Delphi has expanded its LCV braking range, rolling out first-to-market brake pads and discs for many of the latest vehicles to hit UK roads.
Other first-to-market braking additions released this year by Delphi include brake pad axle sets for Ford’s Tourneo Courier and Transit Courier (November 2023onwards), front brake discs for the Ford Transit 500 (April 2021-onwards), and rear brake pad axle sets for the Iveco eDaily (December 2022-onwards).
The line-up also features coated brake discs for the Fiat Doblo (January 2023-onwards) and Mercedes Citan and T-Class (September 2021-onwards), alongside brake pad axle sets for the Mercedes Citan and T-Class (October 2022-onwards).
LOCKING WHEEL NUT REMOVAL KIT
Say goodbye to the challenge of lost or damaged locking wheel nut keys with a tool for the quick and safe removal of the most stubborn locking wheel nuts or bolts. This new Locking Wheel Nut Removal Kit from Laser Tools (8912) is engineered for speed, efficiency and safety.
The locking wheel nut or bolt is first drilled with one of the supplied HSS drill bits; these feature a carbide cutting insert for effortless drilling through hard coatings. The selection of centring guides included is suitable for both external and internal-mounted nuts or bolts, as well as free-turning bolts. An extractor is hammered into the hole in the nut or bolt, then it is simply removed with a 17mm wheel nut socket.
All components are organised in a blow-mould case, providing easy access and convenient storage for busy professionals on the go. Note: a drill is required!
Delphi Global Product Line Manager, Carl Lester, said: “Fast, reliable servicing is essential for workshops and LCV operators, especially during the busy winter months. We’re committed to ensuring a reliable aftermarket supply of brakes, providing OE-quality replacements for even the newest vans to help operators save both time and money.”
WWW.RDR.LINK/FAM017
NEW JUMPSTARTERS
Ring has introduced its “most advanced jumpstarters to date” with the ULTRABOOST range. These latest additions to its compact Lithium JumpStarter range feature the ULTRABOOST button, which, when pressed, delivers enough power to start completely flat batteries, as low as 0.7V.
The jumpstarters in this offering also have a unique design created and engineered by the team at Ring, that sees the charging leads connect on the end, not out of the side.
There are three jumpstarters in this range, all differing in power and capabilities: RJS030T is Ring’s most advanced; the ULTRABOOST 1500A is capable of jumpstarting vehicles with up to 6L petrol and 3L diesel engines, which means it’s suitable for most 12V cars, vans, SUVs and LCVs. The next one in the range is the
RJS020T ULTRABOOST 1000A, which is capable of jumpstarting vehicles with up to 5L petrol and 2L diesel engines. Finally, the RJS010T’s ULTRABOOST is capable of 500A for vehicles with up to 3L petrol and 1.5L diesel engines.
WWW.RDR.LINK/FAM020
AS-PL Sp. Z o.o. ....................................................................page 12
www.rdr.link/FAM100
Autoelectro ..........................................................inside front cover
www.rdr.link/FAM101
Ben ..........................................................................................page 29
www.rdr.link/FAM102
Ferdinand Bilstein UK Ltd ....................................................page 4
www.rdr.link/FAM103
Jack Sealey Ltd ......................................................................page 17
www.rdr.link/FAM110 The Professional Motor Mechanic Podcast ..................page 22 www.rdr.link/FAM111 www.pmfmag.co.uk ............................................................page 26 www.rdr.link/FAM112
www.rdr.link/FAM106 Morris Lubricants ..............................................outside back cover www.rdr.link/FAM107 Motaquip Ltd ....................................................................front cover www.rdr.link/FAM108 NTN Europe ..............................................................................page 6 www.rdr.link/FAM109 Ring Automotive Ltd ............................................................page 29
