Certificate of Average Net Circulation for the 11 issues
distributed between July 2022 –June 2023
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United Kingdom: 4,071
The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.
By the time you come to read this, voters will have been out in force and cast who they want to lead their constituency and, ultimately, the country for at least the next five years. Calling a ‘snap’ election triggered plenty of reaction from the industry, in terms of what it wants and what it needs from the next government.
One thing I think we all want, one thing we can all agree on, is that we want strong leadership. Whether you’re running the country or a motor factor, decisive leadership is vital; that quality has the potential to unite, particularly when times are difficult, uncertain and messy.
Over the next few months and years, we’ll discover if the choices we’ve made in the election prove to be the right ones. At GSF Car Parts, meanwhile, its all-new leadership team has been conducting its own trail and racking up the miles – whether that be visiting existing branches and teams, cutting ribbons of new stores or addressing visitors at its own events.
Sukhpal Ahluwalia, Steve Horne, and Martin Gray are all members of that leadership group, and all attended GSF’s TechFest event. This, of course, coincided with the IAAF’s summer conference and Garage Equipment Association annual members’ event – kudos if you managed to attend all three!
During TechFest, my colleague and PMM Editor Kieran Nee –I had already committed to the GEA festivities – was presented with the chance to pose some questions to the trio. Kieran was kind of enough to do the hard work and type it up, ready for this combined summer issue.
Personally, I think Kieran asked some great questions, and there were some intriguing responses. Kieran and I will let you be the judge of that though (pgs 12 and 13). Such was the length of their conversation, I have split the interview into two parts – but that’ll give you a reason to pick up your September copy!
Of course, there are many stories for you to absorb this month, and, in all seriousness, there was a story that hit my desk as I was hitting the racetrack that forced me to put the brakes on: a Bradford-based motor factor sustained a major fire at one of its two branches. Thankfully, noone was hurt, but severe damage was sustained (pg 7).
Elsewhere, we have interviews with Linda Evans from bilstein group, James Mitchell of Kerridge Commercial Systems and Factor Sales’ Alex Jenner. There are also contributions from Henry Bisson from Ring, Christopher Jones of Ecobat Battery, Paul Clark of EEC and Polybush’s Ellis Blackman.
Have a great couple of months, enjoy the summer and catch-up in September – perhaps in Frankfurt!
Tom Henman Editor
Owner of Bradford-based motor factor engulfed by fire ‘fragile but OK’
The owner of Heaton Motor Factors has told Professional Motor Factor that he’s “fragile but I’m doing OK” after a large fire left both floors of its Leeds Road branch severely damaged.
No casualties were reported by West Yorkshire Fire & Rescue Service, with Masood Amin confirming only he and one
customer were in the shop at the time of the fire starting. The cause hasn’t been determined.
The blaze on the 12th June triggered the closure of a large section of the road. After crews were mobilised shortly before midday, the incident was then “scaled down” at 3pm.
Masood continued: “Thankfully, it was only a customer and I in the building at the time and we were able to get out quickly.
“The likes of Motor Parts Direct, FPS,
APH Automotive, Jeff at Optimal, Bettaparts and all the team at GT Bradford, have been helpful, while our customers, people that we’ve known years, have been understanding too. We’re grateful for everyone’s support.”
Heaton Motor Factors has been in service for more than 30 years and welcomes customers throughout West Yorkshire, including those in Leeds, Halifax, Huddersfield and Wakefield. It has another branch on Oak Lane, Bradford.
GSF Car Parts closes in on 200 branches | Crawley and Southgate now open
GSF Car Parts has announced the opening of two new branches in Crawley and Southgate, following the introduction of its Birmingham East branch the week previously. The national motor factor reported its new branches, which take the total of GSF stores to almost 200 nationally, will create new jobs across both North London and West Sussex.
The Crawley regional distribution centre (RDC) covers 22,000sqft and houses over £1 million in inventory. As part of GSF’s ESG sustainability promise, it has installed renewable heating, which also uses LED PIR lighting and a ground source heat pump to maintain a low carbon footprint. It supports the network with six inter-branch vans that operate three times daily from Monday to Saturday, with plans to expand the fleet in the near future.
The Southgate unit (right), meanwhile, is equipped with three vans and four bikes, is positioned just four miles from Barnet and three miles from Finchley, increasing GSF’s reach in London.
The news of these branch openings follows the announcement of a 500,000sqft national distribution centre in Wolverhampton.
GSF CEO, Steve Horne, said: “We’re pleased to welcome the Birmingham East, Crawley and Southgate branches to the GSF
network.
“The opening of these new branches demonstrates our ongoing investment in ensuring that our customers have easy access to the car parts they need, no matter where they are in the country. Birmingham, Crawley, and Southgate are all key locations for us, and we are excited to bring our exceptional service and extensive product range to these areas.”
Shortis Group and Supertracker partnership bolstered
The Shortis Group, with its Wilco Motosave Centres and Fast-Fit, has cemented its long-standing relationship with Supertracker by replacing many of its laser wheel alignment systems with computerised six-sensor wheel alignment systems.
Richard Shortis, managing director of the Shortis Group, said: “Having worked with the Supertracker equipment for many years, when it came to upgrading our wheel alignment gauges, Supertracker was the obvious choice with its computerised alignment system.”
Julia Blake, director at Supertracker, added: “We are delighted to be appointed to work with Wilco Motosave and FastFit across the group of sites. This is an exciting collaboration, one which demonstrates the strength of a longstanding relationship between Supertracker and the Shortis Group.”
Supertracker reported its six-sensor computerised wheel aligner has an extensive vehicle database, customer database with full history recall and visual printouts for before and after readings. It boasts user-friendly software with adjustment help screen and step-by-step guides for accurate alignment checks.
Straightset-owned Supertracker products are installed by “highly trained knowledgeable engineers”, all of whom provide product demonstrations.
Autowave and YMF Car Parts agree distribution deal
Autowave, a provider of car keys and programming equipment, has signed a supply agreement with YMF Car Parts. All seven of YMF’s branches now sell replacement keys and deliver to their customers on the same day.
With YMF’s network of branches – York, Malton, Selby, Scarborough, Poppleton, Harrogate and Thirsk – Autowave is confident its products will be “more accessible than ever before”.
As Autowave’s motor factor network expands, so does the potential for workshops and locksmiths to order from their local distributor and receive their order on the same day. It means that these types of businesses don’t need to hold stock in-house.
It’s a “win-win”, according to Autowave CEO, Ravi Kotecha: “This collaboration signifies our commitment to expanding our distribution network and reaching a wider audience. It also demonstrates the confidence distributors have in Autowave and the overall potential of replacement keys.”
On forging a relationship with YMF, Ravi
added: “YMF is a reputable name in the sector. From initial contact, we were impressed with the company’s forwardthinking attitude, appetite and desire to work together and build a successful partnership. We’re delighted.”
YMF has been an IFA member since 1994 and open for business 25 years prior to that.
YMF Car Parts Managing Director, Lee Jones, said: “YMF Car Parts is thrilled to partner with Autowave and offer its highquality car keys and programming equipment to our customers. This collaboration not only enhances our product range but also reinforces our commitment to providing exceptional service with same-day delivery.”
Arnold Clark Autoparts reveals supplier of the year
Arnold Clark Autoparts has named bilstein group UK as its supplier of the year, with TMD Friction in second-place.
The award recognises outstanding efforts from suppliers across several categories, including delivery, customer service, product availability, quality and technical support. According to Arnold Clark Autoparts, suppliers are put through a “rigorous judging process” undertaken by factor staff to determine a shortlist and winners.
bilstein group UK emerged triumphant because of its “company achievements over the past 12 months”. As a supplier to Arnold Clark Autoparts, it has provided a “large range of parts and exceptional support”.
Craig McCracken, group factor manager at Arnold Clark Autoparts, said: “Congratulations to bilstein group UK for winning this year’s supplier of the year award, and kudos to TMD Friction as our
runner-up. It’s great for us to be able to show our appreciation and recognise our suppliers’ exceptional service.
“This accolade aims to acknowledge the efforts made by our aftermarket suppliers to provide unrivalled levels of customer service and demonstrate a product range that covers the ever-growing vehicle parc.”
Dave Frost, key account manager at bilstein group UK, added: “We’re delighted to be awarded supplier of the year from Arnold Clark Autoparts. It’s recognition of our team’s hard work, dedication and performance across the company.”
ALLDATA Europe celebrates record licence milestone
ALLDATA Europe, a provider of original VM diagnostic, repair, and maintenance data, has announced that it has sold a record 600 new ALLDATA Repair licences across its direct and authorised reseller network during a four-week reporting period.
ALLDATA Europe believes the milestone highlights its “growing presence” and the “trust and value” bestowed upon ALLDATA Repair across the continent. Its database covers 37 VMs.
ALLDATA Europe UK Sales Director, Simon Frost, said: “It’s a phenomenal achievement and one that, as a team, we’re proud to accomplish. We have a multichannel sales approach, and everyone is contributing to our strategy and success. Like all milestones, though, it’s important we stay on this trajectory, continue to serve our customers to the best of our ability and broadcast the benefits and opportunities of selling and subscribing to ALLDATA Repair.”
VLS closes case
ALLDATA Repair offers original manufacturer procedures for over 133,000 vehicle combinations and more than eight million technical repair methods. Subscriptions to ALLDATA Repair are available directly through the ALLDATA Europe website or via its authorised reseller network.
Simon added: “Traditional parts sales can come with issues, like stock control, availability, and returns. However, because ALLDATA Repair is an online product, these concerns are removed. ALLDATA Repair is always in stock; it’s available immediately at the click of a button. And because every prospect can have a two-week trial period to thoroughly test the product, there are no ‘returns’.”
after Aztec Oils withdraws performance claim
The Verification of Lubricant Specifications (VLS) has closed an investigation into Aztec Oils Emprotec UHPD 10W40 after the company involved took “corrective action”.
In December 2023, VLS received a complaint about the heavy duty engine oil (HDDO). The complainant alleged that Renault does not support the RLD-4 as a specification, and as such, the product cannot meet it. The performance claim was indicated in a list of recommendations on the website and in the technical data sheet relating to the product.
Following an investigation, VLS upheld the complaint, citing that Renault “does not issue the RLD-4 specification for service fill, and it is not mandated for use in any of their current vehicles”.
According to VLS, it contacted Aztec Oils, which moved quickly to withdraw the claim against RLD-4. It retained the claim against RLD-3 and amended the product’s description and technical data sheet accordingly. VLS reported it was “content” that the product had been brought back
into compliance and closed the investigation, subject to the standard sixmonth review.
Harald Oosting, VLS chairman, said: “We would like to thank Aztec Oils for taking swift action in this case to ensure its marketing claims, product descriptions, and technical data sheets were correct.
“As the lubricants sector navigates immense change in response to OEM design changes and the need to meet increasing emissions legislation, it is more important than ever that we have a robust, anonymous process that holds lubricant producers or marketers to account and protects end users.”
IAAF summer conference tackles ‘robust agenda’
The Independent Automotive Aftermarket Federation (IAAF) hosted its first summer conference in June. The conference highlighted the importance of effective recruitment strategies, training investment, customer-led transformations, and futureproofing the industry against emerging technologies.
Glen Shepherd of Glen Callum Associates discussed effective aftermarket recruitment, emphasising the shift from ‘the big stay’ to ‘the great reshuffle’, and the importance of retaining and nurturing staff while embracing new talent pools and technology.
Alan Scott from ASC WebCoach updated attendees on the IAAF Training Academy. Hamish Taylor delivered a keynote on adopting a customer-led approach to unlock organisational potential, stressing the importance of customer experience over product benefits.
The afternoon included a panel discussion with NAPA Racing UK drivers and a talk by Mark Armitage of AutoTech Group on the future of the automotive aftermarket, stressing the need for adaptability. Another panel with East Coast College lecturer, Matthew Yeldham, and students discussed shaping the industry’s future and the importance of inclusive environments and supporting apprenticeships.
NEWS
Motul celebrates two victories at Le Mans
Motul-lubricated partner teams, using the brand’s 300V engine oil, took victory in the 2024 Le Mans 24 Hours LMP2 and LMGT3 categories.
The number 22 United Autosports car of Oliver Jarvis, Nolan Siegal and Bijoy Garg took glory in the LMP2 class, while the LMGT3 class was won by the Manthey EMA Porsche of Yasser Shahin, Morris Schuring and Richard Lietz.
It was one of the closest and hardest-fought races in years.
Inspired by the aviation industry, Motul uses vegetable esters to produce 300V – named in honour of the brand’s 300 race victories – and thus the world’s first fully synthetic motor oil was introduced into the market in 1971. Motul has refined the range over time, and it now boasts four different variants, each tailored to specific needs: power, competition and Le Mans, the latter designed for maximum reliability.
In this year’s Le Mans, the removal of tyre warmers meant that all of the cars struggled periodically for grip at what was a colder than usual – and often wet – Le Mans.
Furthermore, long safety car periods meant that most of the cars ran incredibly close across all the categories.
Motul’s long-standing support of United Autosports bore fruit again this year as the team took its second Le Mans 24-hour LMP2
category victory. All the LMP2 cars are powered by the same 600bhp 4.2L V8 Gibson GK428 engines.
LMGT3, with its wide selection of manufacturers – nine in all –is one of the most competitive of all endurance categories. At the end of 24 hours, it was the Motul-lubricated number 91 Porsche 911 GT3R LMGT3 of Manthey EMA that took the category honours.
Tributes paid as Factor Sales’ Ian and Vivienne Penny retire
Factor Sales, powered by pricing specialist Pearson Ham Group, has paid tribute to Ian and Vivienne Penny following their retirement from the automotive aftermarket.
A familiar name and face to many within the sector, Ian, along with founder and former chairman, Peter Seagrott, spearheaded the market measurement data provider for more than a decade.
Factor Sales reported Ian’s journey with the company began with “cautious optimism”, but his belief in its mission and his relentless work ethic soon made him an integral part of the team. It cited Ian’s ability to connect with people and his extensive knowledge of the aftermarket which made him not just a colleague, but a mentor and friend to many.
Alex Jenner, Factor Sales’ business development manager, said: “He was integral in persuading motor factors and suppliers to partner with Factor Sales. He highlighted the unique and positive benefits of our transactional insights into aftermarket size, revenue, and price trends across a catalogue of thousands of motor parts.”
Vivienne, meanwhile, took on the task of coding parts into Factor
“It’s truly the end of an era. Ian and Vivienne have been cornerstones of Factor Sales, bringing invaluable industry knowledge and connections that have been fundamental to our growth and success.”
Sales’ ‘master file’, bringing “precision and dedication” to a job she quickly mastered despite no prior experience in the field.
The success was underlined, as Pearson Ham Group acquired the company in October 2022.
Despite the takeover, Ian and Vivienne continued in consultancy and data coding capacities respectively. Now, though, both Ian and Vivienne have decided the time is right to step away and enjoy retirement together.
Alex paid tribute: “It’s truly the end of an era. Ian and Vivienne have been cornerstones of Factor Sales, bringing invaluable industry knowledge and connections that have been fundamental to our growth and success.
“As they embark on this new chapter of their lives, we wish Ian and Vivienne health and happiness. They’ve left an indelible mark and will continue to inspire us at Factor Sales. We are committed to building on the strong foundation they helped create.”
Sukhpal Ahluwalia on GSF:
‘If there’s no challenge, there’s no need for me’
Following the acquisition by private equity firm Epiris and the Ahluwalia family, Sukhpal Ahluwalia, Steve Horne, and Martin Gray have joined GSF’s leadership team. In the first part of this interview with PMM Editor Kieran Nee, held during GSF’s TechFest event, the handbrake is ‘off’, though Sukhpal believes GSF is currently travelling in the middle lane.
Sukhpal, you’re returning to the independent aftermarket after a time away – are you excited to back?
“Well, the proof is in the pudding. You can see out there (points to the TechFest main area) that we’re clearly doing things differently. There’s a lot of excitement out there. It’s good for the business.
“Industry standards are being raised, and we believe the competition is extremely worried. Of course, the whole thing is raising the bar in the industry, and everyone takes it more seriously.”
You’ve spoken in the past about the importance of seeing an opportunity and taking it. What
was the opportunity you saw with GSF?
“Fundamentally GSF was a good company. It had been in the hands of a number of owners in the last 10 years, and it had been through so much turmoil at the management level. So the decisions weren’t really long-term. You could see that everything was short-term and just to show good paper profit. So, there was a lot of scope and opportunity to make things better.
“We’ve identified it, and if you look at what we’ve done in the last seven, eight months, it’s phenomenal. They haven’t done this in the last 10 years.”
Do you relish the challenge? “Always. If there’s no challenge, there’s no need for me. A steady-
Eddie business has no need for me. We like a challenge; we like to take things from the slow lane into the middle and then into the fast lane. I think we’ve already taken GSF from the slow to the middle lane and – once we’ve got all of our infrastructure fixed in terms of IT, warehousing, people and the other enhancements going on – it’s totally moving into the fast lane.”
What new challenges are there in the aftermarket that GSF has to contend with?
“I think the fundamental basic in the aftermarket is the same. I think the customers want the same. They are offering a service to their customer, and they need a supplier who is going to support their business. Cars have got a little bit more technical, so there’s a little bit more technical work to do.
“As I said in a recent article on PMM Online (www.rdr.link/FAH001), resourcing the industry is tough and trying to recruit that new resource in. Lots of people are looking at different ways, but it’s definitely a threat to the industry. But I think the fundamentals of servicing the customer and wanting a supplier to do that are exactly the same as they were.”
So even with EVs, ADAS, autonomous vehicles, fundamentally, your role within the aftermarket pretty much stays the same?
“It does; we might offer new products and new solutions, but our role as a distributor and a partner to the garage is exactly the same.
“We’ve got to make sure that the independent garages have the right tools and service to be able to service their customers and to maintain their reputation in the market. We’ve got to offer a quality service at the right price and that’s what our focus is. One of the messages Sukhpal hammers into us throughout the business is that the customer is king. Any decision we make centres on supporting the customer, and if it’s not – and it’s not moving the needle – we don’t do it.
“One of our main strategies here is to really align ourselves with the independent garage. Our focus is the professional motor mechanic workshop, the independents.”
And does that mean things are less corporate at GSF, more down to earth?
“I think we’ve already taken GSF from the slow to the middle lane and – once we’ve got all of our infrastructure fixed in terms of IT, warehousing, people and the other enhancements going on – it’s totally moving into the fast lane.”
“Well, we are the only company now that is British, independent and entrepreneurial. I mean, the other two leading players, or the bulk of the market, are all controlled quarter-byquarter and the bosses are sitting across the Atlantic. That’s the difference.”
“We’re a great believer in the independent, bearing in mind they will service any car: they will look after the family, the extended family and the individual. I think that trust (between garage and customer) is what we’re trying to recognise and tap into. Your point about being less corporate, that isn’t code for not being professional or not having integrity and the best processes, but it’s about being nimble and agile and just listening to our customer. That ties into, in terms of my role, looking after the people and the recruitment.
“Generally, a lot of people are joining us because they’re managed through perhaps a spreadsheet or a KPI – and there’s a place for some of that – but that’s predominantly how everything is done and decisions are made, which, locally, do not
make sense because they’re taken from a centre or a boardroom. I think for us, the next two years, the next five years are about, how do we not take ourselves too seriously.
“We’re passionate, we want to do it right, but let’s put ourselves in our customers’ shoes. They’re not overly worried about the wider demographics and the macro make-up of Wall Street-owned businesses. They just want the things that they want. So, to answer your question, we generally see an opportunity to keep it simple: we’re keeping it simple, keeping it honest, keeping it real and that’s a hell of an achievement.”
Do you spend much time getting into garages, meeting the end user?
“We all spend a lot of our time as a senior team in garages and in branches. We don’t have officers, we don’t have PAs or executive suites, but we love it – Sukhpal didn’t need to come back, but it’s in our DNA and I think the customers feed off that.”
“Next week we have the top senior managers in the business out for three days, visiting over 60 branches across the UK. This will be the second time this year we’ve done it. I’m a firm believer that if we’re going to sit in a room and decide, we’ve got to understand the impact on the customer and the branches. If you’re not out understanding them and the issues, you can’t make those decisions.”
“We will be on the phones, ringing up customers and looking up car parts and so we’re not sitting at a distance thinking “what is it really like out there?” But we don’t do this for effect, we don’t actually shout about it. A lot of businesses have, I think, lost the essence and the point of what they’re really doing and because of Sukhpal’s 45-year background, he’s never lost that.
“Today (at TechFest), I’ve only been five minutes with Sukhpal, and we’ve had 12 people who have known him throughout the years coming up to him in just that five minutes and that comes through… no disrespect to our competition, but they don’t have that! The connectivity for us is very tight.”
Part two of our interview with Sukhpal, Steve and Martin will be shared in our September edition.
For more information about GSF, www.rdr.link/FAH002
bilstein group confident in offering complete packa ge to support customers
bilstein group employs dedicated demand planning, crossreferencing competitor gains, and advanced sales forecasting to maintain a consistent supply chain. Its quality assurance includes a three-stage approval process and testing labs. Embracing EV trends, bilstein group diversifies product ranges and offers comprehensive support and training, ensuring customer satisfaction and industry relevance. There’s a lot going on behind the scenes! Linda Evans, bilstein group’s UK head of product, pricing and marketing, attempts to break all of that down:
AQHow does bilstein group ensure a consistent supply chain to motor factors?
“Our management of product availability employs several different approaches. This includes a dedicated demand planning and supply chain team, responsible for forecasting and procuring each article held in stock. Our sales team collaborates closely with customers, and we crossreference anticipated competitor gains at the article level, which is then fed into the demand planning team.
“We utilise Factor Sales software to gain visibility into the overall market potential, both at the product range and article level. This software plays a pivotal role in enhancing our sales forecasts, especially for new product ranges.
“Lost sales are reviewed on a weekly basis to ensure that relevant safety stock levels are in place, as well as analysis on
articles searched within our partsfinder catalogue.
“To enhance our service to customers, we refined our brand cross-referencing within TecCom, making it simpler for
customers to identify the availability of an alternative bilstein group brand.
“In addition, our depth of local stock is circa £40m, and we have the ability to draw from European stock of more than £100m.”
What quality assurance processes does bilstein group employ to ensure the reliability and durability of its parts?
“We maintain a rigorous approach to ensure the quality of our components. Every part is meticulously designed and manufactured to serve as a direct replacement for the OE equivalent, and all follow a three-stage approval: sample inspector report, product engineer review and independent engineer review.
“Furthermore, we have a dedicated team of over 130 employees responsible for quality management, quality assurance and after-sales service. To support our commitment to quality, we operate state-ofthe-art testing laboratories for initial sample testing and goods-in inspections, which are equipped with more than 70 different machines – including 3D precision measuring arm, spectral analyser, and micro-hardness tester.
“bilstein group UK holds the Quality Management System certification (DIN EN ISO 9001:2015), emphasising our commitment to quality and adherence to international standards. To demonstrate our confidence in our products, we back them with a solid three-year manufacturer guarantee.”
How is bilstein group incorporating new technologies and innovations into its product offerings?
“The transition to EVs is reshaping the automotive industry and will impact the demand for more traditional parts. We have proactively introduced new ranges, such as brake calipers and driveshafts, in order to diversify our product portfolio. At the same time, we have increased our focus on existing products, like steering and suspension, recognising their heightened relevance for EVs as being components with an increased likelihood of wear and tear. This approach ensures that we are well prepared to meet the evolving needs of the automotive aftermarket.
A Q Q A Q A
A“We offer a dedicated technical helpline staffed by five experts and a customer service team of six, all based in the UK. Our support is available from 08:00 to 17:30 Monday to Friday. In addition, a dedicated aftersales support is available for site visits within 48 hours of any reported issue.
“Our invaluable online parts search engine, partsfinder, is designed to streamline and simplify the parts identification process. It features a catalogue of over 62,000 spare parts for both cars and CVs from the bilstein group brands, bilstein group and Blue Print. What sets this time-saving tool apart from other online catalogues is its unique search flexibility that can get users to the parts they need in a few simple clicks. Once a part has been identified, a wealth of detailed information is on offer, such as detailed images, precise dimensions, a full list of applications, cross reference information, fitting instructions, safety information and links to related parts.
“We have 660 hybrid and pure EVs catalogued/launched including BMW i3 driveshafts, a Tesla Y control unit for steering column and tailgate push button (dealer perceived articles), mounts for lifts (so battery is not damaged), and many more.”
Q
What types of support and training does bilstein group offer to motor factors to help them better understand and sell products?
“We are committed to providing valuable resources to our customers and garages. We regularly produce technical articles, videos, and tips, which are available on our YouTube channel. These resources are also shared via email newsletters to our subscribers and on our social media platforms. We also work closely with the trade media via both print and online/email format, with last year seeing the start of bilstein group CPD content being printed within PMM, further strengthening our commitment to knowledge sharing and industry education.
“We support numerous trade shows each year, ranging from large commercial trade events, such as UK Garage & Bodyshop Event, end-user shows, like Auto Alex Shedfest event, and customer trade shows and branch evenings.
“This year we will launch the bilstein group ‘brand experience van’. Fully branded inside and out, this will showcase our products, brands and technical
capabilities to our customers and also our workshop end-users at their premises and at trade shows alike. The design will allow us to interchange the focus between brands and products depending on the specific audience.”
How does bilstein group gather feedback from motor factors and what steps do you take to address their concerns or suggestions?
“We have a team of nine key account managers (KAMs) and business development managers (BDMs) that directly support motor factors offering a variety of services, including stock reprofiling, garage workouts and marketing support. Each KAM or BDM will feedback to the relevant teams any customer concerns or suggestions for implementation. In addition, these are recorded within their individual visit reports. Over 60 visit reports are logged in Sales Force each month, and additionally we conduct an annual customer satisfaction survey, with questions on marketing, sustainability, pricing alongside the tradition customer satisfaction type questions.
“Our online partsfinder catalogue also has a section entitled FANS (Future Article Notification System). FANS is a tool that allows users of partsfinder to contribute to the ongoing development of the bilstein group product range to ensure we have the right articles – for the right applications – at the right time. They can simply enter the OE reference number for the part they can’t find. Alternatively, users can supply the vehicle registration or VIN with a description of the product required. All feedback will be considered in our range development process for new bilstein group articles, and customers will even be emailed when the article has been introduced to range.”
For more information about bilstein group www.rdr.link/FAH003
Movers & Shakers
PMF introduces this month’s movers and shakers, as they begin a new stage of their career.
FAI Automotive
FAI Automotive has bolstered its team with the appointment of Phil Dodd as its new head of operations, and John Cain as area sales manager covering the North.
Phil joins the business with over 45 years’ experience in the market so brings a wealth of knowledge to the company, as it seeks “further growth and success”.
Phil previously held roles at Alliance Automotive Group (AAG), United Aftermarket Network (UAN) and FPS, where he spent 20 years developing sales and strategies.
He said: “I’m looking forward to helping FAI build on its success further to drive future growth. Having spent the majority of my career in the sector, I will be looking at bringing a fresh approach to help steer the brand towards continued success.”
Meanwhile, as the newest area sales manager to join FAI’s team, John’s remit will be looking at developing the business in the North. He also held roles at AAG and FPS, working with Phil.
John added: “I’m pleased to be joining the FAI team; everyone has been very welcoming. FAI
understands the market and our customers, so I’m looking forward to adding value to the business with my skills and supporting FAI customers further.”
Kevin Neaverson,
managing director at FAI Automotive, is confident both appointments improve a team that is ready to “really drive forward and build on our history of success”.
To connect with Phil on LinkedIn, www.rdr.link/FAH004
To connect with John on LinkedIn, www.rdr.link/FAH005
Schaeffler
Schaeffler has recently appointed two new territory managers, both covering the North.
Sky Russell joins Schaeffler following three years at GSF Car Parts, where she progressed to become branch manager. Sky began her automotive career working at her father’s garage at weekends aged just 14. She went on to pursue a college mechanic course, but, at 17, moved over to the factor side, working at Euro Car Parts and Motor Parts Direct.
On her move to Schaeffler, Sky said: “I am unbelievably excited for this new role and feel it is the perfect next step for my career within the automotive world.
“Over the last 12 years, I have loved fitting and selling Schaeffler products. I was also lucky enough to join the Schaeffler team on a trip to its incredible factories in Germany where I saw and felt how phenomenal the business is.”
Meanwhile, Steven Woods is new to the trade but brings with him 15 years’ experience in retail as a store manager and regional trainer at Aldi. He said: “I am
To connect with Sky on LinkedIn, www.rdr.link/FAH006
extremely excited about the new role. Working in automotive has always appealed to me. I always had a passion for cars, which came from seeing my grandfather work on them when I was a young lad, and from that I always maintained a keen interest.
“When the role came up at Schaeffler, it felt like the perfect fit. Not only would I get to work and challenge myself in the automotive industry, but I would get to do so for one of the biggest brands.”
To connect with Steven on LinkedIn, www.rdr.link/FAH007
Phil Dodd
John Cain
Steven Woods
Sky Russell
LED retrofit bulbs: Is the UK being left behind?
Ring Marketing Director, Henry Bisson, discusses the new LED law change in Ireland and how it impacts the UK automotive industry:
In the UK, it is largely illegal to fit LED retrofit bulbs to a vehicle that will be driven on a public highway, as they are deemed for off road use only. The exception to this being pre-1986 classic cars and single source headlamp vehicles, like motorbikes.
LED retrofit bulbs should not be confused with LED lights that are now the standard lights on many new vehicles. This LED technology has been homologated with the lamp unit as a single piece for which there is no replaceable part. This means that motorists have seen the rise of LED technology and seen the benefits, but only when the car comes with LED source headlamps. When fitting LED bulbs retrospectively into vehicles that do not have a specific lamp unit, this can cause misalignment, glare and can be dangerous,
as this will impact other road users and may also damage the lamp unit.
In Europe, the majority of LED bulbs are either illegal or for off-road use only; however, OSRAM has pioneered new LED technology that has gained legal approval for specific vehicles where their LED bulbs work with that vehicle’s headlamp system.
Across Europe, 25 countries have given OSRAM approval to have its innovative NIGHTBREAKER LEDs fitted to specific vehicle types.
So, while we like to think we’re ahead in terms of innovation, especially when it comes to the automotive industry, and there are many instances where the UK has pioneered the way for vehicles, our neighbours in Europe have been enjoying road legal LED replacement bulbs for some time.
Due to the circumstances of the market, this meant only left-hand-drive vehicles were approved. However, Ring’s parent company, OSRAM, which was the first company to offer street legal LED retrofit lamps in Germany and several other EU nations, is now offering the same technology to right-hand-drive markets, such as Ireland. While this is exciting and very much supported from both Ring and OSRAM, it has also started a discussion on why Ireland has approved LED lighting on vehicles, but the UK still hasn’t.
Benefits of road legal LED replacement bulbs
For drivers in the EU – and that now includes Ireland – who have some specific vehicles that have been approved to use OSRAM’s LED retrofit bulbs, the benefit is a light output that is up to 230% brighter than standard halogens, helping motorists see better and give them more confidence on the road when driving at night.
OSRAM’s range of NIGHTBREAKER LEDs that are deemed road legal also have a construction that is better at withstanding vibrations, such as from potholes, meaning a longer life. These bulbs have 6000K colour temperature, which is closer to daylight and so reduces eye strain and makes driving safer.
It also boasts a lifespan five times longer, backed by a four-year OSRAM guarantee, ensuring that drivers will need to replace their bulbs less frequently. However, as is typical in these situations, there will be ‘budget’, lower quality, LED bulbs on offer, which must be tackled. If a product is cheaper, there is usually a reason behind this price; often it equates to lower quality materials being used or is a reflection in the lower level of investment in the correct quality monitoring and test equipment. However, with a product as safety crucial as a bulb, it’s best to spend slightly more, invest in a premium quality brand and be reassured the product will work perfectly and not fail within a few uses.
“The
question has to be asked: If in the UK, there is the technology for a road legal LED bulb, why can’t we retrofit them? Why can’t we have LED bulbs approved for use on vehicles that will be individually tested and approved? If they’re compatible with the vehicle and the light output meets the strict regulations in place to ensure this lighting is correctly installed, the UK market should be able to take advantage of this new opportunity, just as many other countries have successfully done.”
Will the UK catch up?
The desire to replicate LED light units and their light output has resulted in an explosion in LED bulb sales. In the UK, all of these bulbs will be illegal for use on the road, but the majority will be used on UK roads, potentially causing glare, as the bulb has not been designed to be road legal.
The question has to be asked: If in the UK, there is the technology for a road legal LED bulb, why can’t we retrofit them? Why can’t we have LED bulbs approved for use on vehicles that will be individually tested and approved? If they’re compatible with the vehicle and the light output meets the strict regulations in place to ensure this lighting is correctly installed, the UK market should be able to take advantage of this new opportunity, just as many other countries have successfully done.
It will also provide clarity on what LEDs can be fitted to a vehicle, hopefully
reducing the amount of poor quality LED bulbs fitted to cars that are a menace to other road users.
It should be as simple as: Do you want to fit LED bulbs? Yes… Is your car approved to work with OSRAM NIGHTBREAKER LEDs? Yes… Then OSRAM NIGHTBREAKER LEDs can be fitted and be road legal.
Ultimately, we need an open discussion in the UK about the benefits of LED lighting, how we can effectively bring this technology to every driver in the UK, and finally catch up with our European counterparts.
What do you think about this topic? E-mail tom@pmfmag.co.uk
For more information about OSRAM, www.rdr.link/FAH008
For more information about Ring, www.rdr.link/FAH009
MOTOR FACTOR
For all the latest industry news, features and business advice from the only magazine aimed solely at trade motor factors
Esprit dismisses concerns and challenges surrounding windscreen repair
Are you always looking for new products to sell?
If you aren’t looking at windscreen repair kits, you’re missing out on a great source of extra income, according to Victoria Evans of Esprit Windscreen Repair Equipment. Here, she reveals what she believes to be the benefits of windscreen repair and the importance of safely repairing windscreens.
Victoria started: “Some people think that a repaired windscreen can’t be as safe and strong as a replacement, and this might put them off promoting repair, but the truth is, a repaired windscreen with a reputable and tested kit is just as safe as a new windscreen.
“The issues tend to arise when people try to cut corners with cheap repair kits or sub-standard, untested resin. In this scenario, there can be problems. The resin needs to penetrate through the whole break, including the tiny cracks, which are very hard to see.
“Additionally, the curing needs to ensure that resin is cured throughout the break, not just the superficial layer on top. A break can look great, but over time, you may have a weakness, or the repair may go cloudy”.
So, how can these pitfalls be avoided? She responded: “At Esprit we believe strongly in independent performance testing and the Esprit system has achieved TÜV certification, which means that several tests were carried out by an independent testing facility. These tests are the same tests that a new screen undertakes, such as clarity, torsion and strike testing. If repairers are using a tested system, they can be confident in the repairs that they carry out.”
Is cost forcing drivers to ‘leave it’?
We asked if, in these tight economic times, people might be put off repairing their windscreens, deciding to live with breaks or chips instead, Victoria told us: “I can totally understand why people would think that. It’s really tempting to put off repairing
for another day. Unfortunately, if you leave a chip or break, over time three things can happen:
“Firstly, dirt and debris can get into the break, meaning that when you do get it repaired, you won’t get such a good result. This can cause the vehicle to fail its MOT. A chipped screen can also fail the MOT, which is a much bigger cost. Finally, an unrepaired break causes a weak spot on the screen. If you go over a pothole – and who doesn’t? – or just a normal bump in the road, this can cause the screen to crack.
“The Esprit system will repair cracks, but only up to 35cm long, and a lot of garages aren’t able to repair cracks. So that means a replacement windscreen is necessary, and that’s a much bigger financial outlay than a simple repair. So although I can understand the desire to put off repairing, especially if it’s only a small chip, in the long run it’s a better financial decision to repair early, rather than leaving it until it’s too late.”
Dispelling the misconception that windscreen repair is a ‘tough sell’
Reassuringly, Victoria told us that the process of windscreen repair is “actually very straightforward” because training is offered with its kits, whether at its factory in Stoke-on-Trent or, perhaps more favourably, Esprit can pay you a visit!
Victoria continued: “We’re happy to train a group, and we also offer train the trainer sessions as well. We even offer IMI accredited training sessions.”
For more information about Esprit, www.rdr.link/FAH010
KCS believes Rain Data takeover is a ‘significant milestone’
Kerridge Commercial Systems (KCS) has bolstered its product information and data solutions with the acquisition of Rain Data. The company believes the acquisition marks a “significant step forward”.
Rain Data provides product information management (PIM) and data solutions to aftermarket companies of all sizes, from independent garages, globally recognised OEMs to leading aftermarket brands. The aim of the solutions is to enable businesses across the automotive supply chain to achieve greater operational efficiency through efficient sourcing of the right components significantly enhancing the client experience.
KCS reported that its acquisition of Rain Data “further complements” its set of cloud based solutions for the auto parts, auto servicing, tyre and vertical distribution sectors globally, which include parts catalogues, point of sale, payments, bookings, inventory management, purchasing, reporting, data and ecommerce.
Rain Data Founder and Managing Director, Syd Coxon, said: “Since our founding, we have had one clear vision: to bring world-class data solutions to
“Rain Data’s philosophy is to simplify the management of catalogue data for parts suppliers by removing the pain of mapping, checking and publishing data. Rain Data will continue to provide this core function but will expand by adding a number of exciting new solutions to its product portfolio. More details to follow in due course.”
replacement parts suppliers of all sizes. Today, we are excited to be joining our longtime partner, KCS, to bring our capabilities to a wider global audience.”
KCS CEO, Ian Bendelow, added: “We are excited to welcome Rain Data to KCS. This acquisition represents a significant milestone in our journey to empower businesses to achieve significant
improvements with enhanced product information and data solutions. This acquisition underlines KCS’ commitment to innovation, best in class industry specific functionality and providing market leading solutions for the automotive aftermarket globally.”
For more information about KCS, www.rdr.link/FAH011
Following the announcement, we had the opportunity to put some questions to KCS Managing Director UK and Ireland, James Mitchell – here’s what he had to say:
How will Rain Data’s solutions integrate with existing KCS systems?
“Rain Data provides a number of services to help OE and aftermarket parts suppliers with their catalogue data. This may involve helping a supplier to map its data to a vehicle index for the first time, mapping supplier catalogue from one index to another (TecDoc to MAM MMI) or analysing supplier catalogue data against a vehicle index to identify range gaps.
“KCS already utilises a number of these services on behalf of catalogue subscribers and will look to grow them.”
Will there be any disruptions during the integration process?
“None whatsoever. Rain Data and KCS are already closely aligned having worked together for over 10 years. The integration process will allow us to become closer, and, at the same time, help Rain Data to focus entirely on their unique skills.”
How will this acquisition improve our operational efficiency?
Will there be any changes to the pricing of KCS and Rain Data services or products?
“No prices will change as a result of the KCS acquisition of Rain Data. The terms of all existing contracts will remain in place.”
What kind of support will be available during and after the integration of Rain Data’s solutions?
“The support provided to our OE and aftermarket suppliers will not be impacted by the acquisition and will continue as normal. Our customers will have access to both the KCS and Rain Data support teams where necessary to resolve any issues and answer any questions.”
How will the acquisition impact data management practices?
“Rain Data’s philosophy is to simplify the management of catalogue data for parts suppliers by removing the pain of mapping, checking and publishing data. Rain Data will continue to provide this core function but will expand by adding a number of exciting new solutions to its product portfolio. More details to follow in due course.”
How will Rain Data’s PIM solutions enhance suppliers’ current product data management?
“Additionally, as KCS continues to grow into new regions and expand into new verticals, Rain Data’s expertise will be utilised to help with product and catalogue data management for all vehicle applicated and non-applicated parts across the globe.” Q A A Q A Q A Q A Q A Q A Q
“There are some small savings to be made in administration, but Rain Data already operate in a highly efficient manner, which is why they have an excellent proposition for parts suppliers. The KCS R&D, data, product, IT and security teams will work closely with the Rain Data team on an ongoing basis to ensure that our data customers receive the best products and services available in the market.”
“Both Rain Data’s Codex system and KCS’s Automate Online system provide OE and aftermarket parts suppliers with the ability to manage their catalogue data and publish it to catalogue applications and other destinations such as websites, marketplaces and so on. Moving forward, KCS will enhance these products to help parts suppliers gain a better understanding of where vehicles and applications are in their lifecycle, how popular they are, product performance against the rest of the market and other analytics and insights to help parts supplier determine their production and/or stocking levels.
Ecobat Battery: ‘Don’t overlook humble 12V ba ttery!’
That is why we, Ecobat Battery, are keen to focus on three hybrid vehicles: the Toyota Auris and Prius and the Lexus CT200
As is often the way with hybrid vehicles, there can be a level of confusion as to what role the batteries they utilise actually play –does the battery that powers the electric motor also start the combustion engine, or is that the responsibility of the 12V battery, for example?
Well, in these three vehicles, the 12V battery is used only for their 12V systems –lighting, windows, central locking, alarm etc – and is either an 054 or 055 AGM auxiliary battery, and as these vehicles age, the batteries are reaching their end of life, so demand for replacements is increasing.
There is more good news: you can reassure workshop customers that the replacement process for these batteries is straightforward; there is no need for any diagnostic intervention as the vehicle’s 12V system only needs to receive a supply feed while the old battery is removed and the new installed.
Ecobat Battery offers replacement options
opportunity, we are also drawing attention to the fact that, despite the recent shift from combustion engines to hybrid and electric powered vehicles, failure of the 12V battery remains the most common cause of breakdowns!
This is because, whether an EV incorporates a combustion engine with a 48V or 350V battery in hybrid form, or uses a 400V plus battery as a fully battery powered variant, a ‘traditional’ 12V battery is also fitted, and this is generally the cause of the breakdown.
“Not everything VMs incorporate is new”
In their quest to develop new technology vehicles, not everything the VMs incorporate is new, and the 12V system is the perfect example, as it remains integral to hybrids and EVs to enable them to perform vital functions. These include not only powering the lighting system, both internal and external, but the central locking, alarm, and other security features. It also powers the vehicle’s onboard computer and diagnostic systems and plays a role in starting the main high voltage (HV) battery pack.
With much attention given to developing technologies within the sector, particularly in terms of EVs, it’s very easy to overlook the humble 12V battery, according to Ecobat Battery Training Manager, Christopher Jones. Nevertheless, he and Ecobat believe it still plays a pivotal role, whatever a vehicle’s powertrain, which means it remains a responsibility of the independent service and repair sector, and an opportunity for you in terms of supplying the replacement batteries that are required: For
patterns in an EV can leave the battery in a discharged state, increasing the likelihood of premature failure. Events, such as the holiday season, can further exaggerate the problem, because, if left in a semi distorted state, two weeks of inactivity, alongside the daily electrical drains mentioned earlier, can potentially push the battery beyond its limits. This can leave it discharged and unable to operate its vehicle support functions, resulting in battery failure, and this is where the trade can benefit.
Although the VMs work hard to update their systems when they find these issues, in the meantime they provide a welcome opportunity for the aftermarket because, despite many workshops being wary of working on EVs, you should be encouraging them to embrace them, because the most likely cause of a breakdown, is due to one of the components that workshops are most familiar with.
Within our portfolio, with either Lucas LF054/LF055 or Numax 054/055, we provide workshops with a premium quality solution for their customers.
Alongside raising awareness of this
The lifespan of a 12V battery is widely recognised within the industry as being dependent on its usage. Even with the best care, it will eventually fail. However, the cyclic nature of electrical loads and usage
You should stress, therefore, that before surrendering an EV to the franchised dealer network, workshops should first assess the condition of the 12V battery, and if that’s the issue, providing they use the correct protocols for working on a HV vehicle, installing a replacement not only solves a problem for the owner, but it also makes a profitable job.
In this latest Professional Motor Factor exclusive, Alex Jenner provides the lowdown on Pearson Ham Group. This is the company that acquired Factor Sales back in 2022. Alex reveals what the acquisition and subsequent investment meant to the future of the leading market measurement data provider and how it impacts its partners today – perhaps you’re one of them!
Pearson Ham Group: What difference has it made to Factor Sales –
and to you?
Delivering market reporting on the aftermarket’s size, revenue and price trends of thousands of parts and consumables, Factor Sales has played an important part in motor factors and suppliers’ day-to-day lives for many years; however, when Pearson Ham Group knocked on its door, Peter Seagrott, the then chairman of Factor Sales, believed independent aftermarket analysis and insights would be taken to “new levels” and “advanced pricing insights would help make better pricing decisions”.
QThe obvious question, therefore, is who are Pearson Ham Group and what did it see in Factor Sales that inspired the owners to buy the company?
A “Pearson Ham Group (PHG) are pricing specialists, and with Factor Sales came an opportunity to make a difference in a new sector that was – and still is – crying out for more attention on data and pricing.
“It is a sector that PHG did not have a wealth of experience in, yet one that had always interested the company. It was an exciting route to go in. As it is such a competitive environment and pricing is paramount, the timing was right for PHG to put its knowledge and experience to good use!”
QWhat’s changed since Pearson Ham Group’s purchase?
A “A number of things, both within the automotive world and internally at Factor Sales/PHG. There has been a definite shift in the perception of data and its usefulness
within the sector; businesses are now realising how to gain an extra advantage to strengthen their offerings and market position. Whether that be identifying gaps in their product range, optimising their prices, or using data to recognise market trends and therefore increase their customer satisfaction through correct stock holding.
“Within PHG there has been a steep learning curve in just how unique the segment is, and that its own product needs to constantly evolve to match the needs of the market.”
QSince it took on the company, has Pearson Ham Group’s investment translated into a stronger service and proposition to both motor factors and suppliers? If so, can you give examples?
A “The Factor Sales platform now boasts an updated and much more interactive method of working with the transactional data for both factors and suppliers. PHG has also spent a lot of time focusing on the accuracy of that data and have carried out numerous large projects which focus on just that. The largest of which has seen the technical team build up an entirely automated coding function which uses AI and machine learning to accurately decipher and categorise the circa 1,000,000 part numbers Factor Sales receives data on daily.
“The monthly snapshots that factors receive go far beyond the original weekly PDFs, all of which was built off customer feedback. They allow motor factors to
benchmark their sales against national averages, assess performance and growth trends across product categories, and identify rapidly growing aftermarket products.
“For motor factors seeking an even more comprehensive analytics solution, Factor Sales offers a premium service hosted in Tableau. This service allows for high-level analyses of sales and growth metrics, with capabilities to drill down into product, range, or category performance, customise date ranges, and perform regional analysis for deeper insights. Subscribers can review performance across their network of branches, enabling them to understand why certain branches outperform others and make data-driven decisions to enhance overall business performance.”
QWhat do you think it is about Factor Sales that interests motor factors most?
A “There isn’t anything quite like Factor Sales out there; the depth of the data is making a difference when it comes to factors’ strategies. It can be seen as a bit of a ‘cloak and dagger’ sector, but Factor Sales helps remove some of this. Data can’t lie, and it gives a true picture of what is going on in the sector.”
To view a demonstration or request more information about Factor Sales, e-mail Alex Jenner at alexjenner@pearsonhamgroup.com
Demand for alloy wheel fixes are soaring as potholes continue to wreak havoc on Britain’s roads, according to Revive!
To date, Revive! Auto Innovations, a SMART (small-to-medium repair technique) mobile vehicle repair firm, has experienced a “staggering” 58% increase in alloy wheel fixes over the past two years. It claimed repair jobs climbed from just over 8,000 in 2021 to in excess of 12,600 in 2023.
In fact, Revive! continued, four-in-ten (41%) of Revive!’s fixes, which also include bodywork dent, scuff and scratch repairs, are now alloy wheel repairs, up from threein-ten (33%) just two years ago.
Revive! believes that potholes are largely to blame for the increase in wheel repairs, with many of its customers pointing the finger at poor road conditions. Alloy wheel damage is very often associated with a sudden jolt from hitting a pothole, causing scraping or chips in the metal.
Prior to the general election, the Labour Party announced a ‘pothole pledge’, which would see an additional £320 million-ayear invested in repairing UK roads, while
“If your alloy wheels become damaged due to hitting a pothole, not only will this affect the overall cosmetic appearance of your car, but damaged alloy wheels could cause issues in terms of losing traction and control, as well as loss of tyre pressure.”
the Conservative Party promised to put £8.3 billion into road repairs until 2024.*
Revive! Managing Director, Mark Llewellyn, said: “We have seen a substantial increase in demand for our alloy
repair service in the last couple of years, and considering the state of many of the UK’s roads, it’s little wonder.
“If your alloy wheels become damaged due to hitting a pothole, not only will this affect the overall cosmetic appearance of your car, but damaged alloy wheels could cause issues in terms of losing traction and control, as well as loss of tyre pressure.”
Paul Boss, chief executive of the Road Surface Treatments Association (RSTA), added: “The only way we are going to stop further damage to cars is by taking a more proactive approach to road maintenance. This means preserving and protecting roads to reduce future potholes and filling existing ones to ensure safer and smoother travel. Any future government needs to take note of this if they want to solve this ever-growing problem.”
*This article was produced prior to the UK general election on the 4th July.
TALK OF THE TRADE
After a hiatus, we are pleased to thrust Talk of the Trade – the hot stories from our sister title, PMM – back into the limelight. Schaeffler, Pico, Protech Academy, as well as a debut for Jennifer Webb, owner and director of HR Vitals, all make the cut in our July/August issue.
And it’s Jennifer who gets us underway! The owner of HR Vitals has been taking the “aftermarket by storm” by guiding garages through the personnel pitfalls “inherent” in running a business.
Having worked with over 200 garage owners –even marrying one! – since joining the sector in 2018, Jennifer is an experienced individual. Asked of her first impressions of the industry, she named two:
“Firstly, people value people. This is my biggest observation. Technicians leave main dealers because they don’t want to feel like a number. The boss is vitally important to how the team thinks about the day. People want to be good workers and to be seen as such. And the employers? Employers want to find good, reasonable, trustworthy and conscientious people. One bad apple can really upset the workplace.
“Secondly, you don’t realise how much you value people. You may think my first point is obvious, but from an outsider perspective, you (generally speaking) value the first point more than you give credit to. The bad apple stays for longer than they should, you pray that the good people stay, and you like to employ people who you already know. People want to feel involved; they like to know where they stand, they don’t want to feel pushed out or left behind. Humans, after all, are the ones who can make or break the aftermarket.”
Schaeffler, meanwhile, showed PMM readers how to replace the DMF on an Audi A4 Multitronic. A staple of the magazine for many, many years, Schaeffler REPXPERT, Alistair Mason, returns after a customer reported that they could hear a rattling noise and wanted the sound investigated.
Here’s how the investigation began: “When starting and stopping the engine, the rattle was more pronounced and at ‘idle’ a light rattle could be heard. Using a ‘chassis ear’ and the old-fashioned method of holding a long screwdriver to the ear, Alistair confirmed that the noise was coming from the bell housing area.
“The customer was advised that all the evidence indicated that the DMF had come to the end of its service life and that the gearbox would need to be removed. The customer authorised the work.
“Initially this repair looks a little complicated, but when it’s broken down, it is relatively straightforward and makes a great repair for any independent workshop.” www.rdr.link/FAH015
Pico Technology Technical Specialist, Steve Smith, penned a column that covered everything to do with oscilloscope diagnostics.
Despite the industry “changing beyond recognition in the last 40 years”, Steve believes one tool has served the industry throughout the decades in various forms – can you guess which one? It plots signals against time. The tool Steve fondly refers to is the oscilloscope.
He continued: “From the late sixties through to the early eighties, oscilloscopes have been used to analyse secondary ignition systems, configure the primary ignition dwell angle and provide a means to qualify ignition timing with combustion quality relevant to mixture content – the process of which was called a ‘tune up’. The early eighties also saw the meteoric rise of mainstream engine management systems, where the master technicians of the day would comment “cars are becoming too advanced” and “there will be nothing left for us to do now the carburetors and points have gone”.
“Roll on to the present day, and similar doom and gloom phrases are flying around again, thanks to the addition of yet another power source in the form of ‘pure electric’. From my perspective, I cannot think of a better time to join our profession and embrace the opportunities that lie ahead. The role of the technician is more important now than it has ever been and continues to advance thanks to new technologies being introduced into the industry.”
www.rdr.link/FAH016
Finally, the PMM Podcast was in full swing recently, with its host, Kieran Nee, focusing on the current state of the MOT, specifically, how the training is administered and what needs to change to improve engagement with the testers themselves.
Kieran asked Leigh Marsden – Protech Academy, an MOT training organisation – what, if anything, needs fixing:
Leigh responded: “As a mechanic myself, I left school with ‘some’ qualifications – I wasn’t very academic. I got into the industry because I was good with my hands and knew and understood how things worked; I couldn’t tell you how they worked, I couldn’t write it down, not in a very good format. But now, as MOT testers we’re expected to be more academic, to do those minimum hours of training a year, to keep a training log, to read some very awkwardly worded questions sometimes and give awkwardly worded answers and that’s what people dread.
“It takes you back to school, to your exam days, with the fear of having to sit in a hall full of hundreds of students and sit quietly and write a paper. I think that’s what a lot of testers still do now. And we do have testers with learning disabilities, dyslexia and such like. And I don’t think the annual assessment and online assessment is geared up for those people.
“I think that the training has certainly slid since DVSA relinquished the training in-house. The message was consistent back before 2016. We did our five-year refreshers. We had to go to DVSA or VOSA back then for two days. You met likeminded people; you discussed other situations… In that environment, you were free to talk, whereas now the online assessment is sold as flexibility – you can do it at home, you can do it at work, you can do it at the weekend. That does suit some people, absolutely, but we always get the feedback that the old way was better.” www.rdr.link/FAH017
What have you been reading online?
As we push into the second-half of the year and look forward to a bumper few months ahead, we pause and look back at what’s been making headlines and attracting attention on our website. From news and business to trends and product spotlights, we have you covered!
Our visit to Arnold Clark Autoparts
We paid Arnold Clark’s Glasgow head office a flying visit a couple of months back, keen to understand the strategy behind Autoparts, the car retailer’s motor factor arm since 1991.
PMF staff were chaperoned by Group Factor Manager and IAAF President, Craig McCracken.
Donning the famous red and blue tie, the proud Scot was a fantastic host. Tours can be slow, tedious, but this was the polar opposite; Craig was on fantastic form, full of fun but mixed with experience, professionalism and leadership qualities.
www.rdr.link/FAH018
Duckhams
Oils on the impact –or lack of one – following ICE-ban delay
Jabir Sheth, Duckhams chairman, delved into the ICE-ban delay and its possible effects:
“Catering to the diverse and ageing vehicles on our roads, since 1899, Duckhams Oils has been offering high-performance engine oils formulated to keep engines of all ages moving. Improved reliability and the cost-of-living crisis means motorists are in no rush to switch to EVs.
“Whilst alternatively powered vehicles are increasing their share of new car sales, petrol was still the most popular choice for new registrations in the EU in September 2023, with petrol and diesel accounting for 46.8% of all registrations. Diesel continues to dominate new truck registrations and is still the most popular choice for new van registrations. These vehicles will still be on the roads by 2035 and beyond.”
www.rdr.link/FAH019
The evolving role of the motor factor
In part two of his interview, then GSF Divisional Director, Simon McMullen, tackled the evolving role of the motor factor, shifts in product range and car parc, and what advice he would give a young person looking to forge a career in this sector.
On the latter, he told us: “I advise my younger team to listen to the customers’ needs as individuals, opposed to a generic approach. All customers are unique, as are their requirements. Getting to know the customers as individuals opposed to them being just an account number is a key ingredient for successful long-term working relationships. Customer service is paramount.”
www.rdr.link/FAH020
Autosupplies on Leisureways of Rotherham renovation
After a renovation of the Leisureways of Rotherham branch, David Clarke, Autosupplies Group’s managing director, took time out of his schedule to answer questions about the transformation:
“Our recent refurbishment enhances stockholding, introduces a new retail area and office facilities, and improves amenities for our 25 staff members in Rotherham.
“Autosupplies Group has been gradually improving the premises since we took over in 2019, but due to increased retail and trade business, we took the decision to completely refurbish the entire building, which boasts an impressive selection of parts, paints, refinish products, tools and accessories.”
www.rdr.link/FAH021
TotalEnergies looks at sustainable vehicle maintenance
TotalEnergies Marketing UK Business Development Manager, David Valentyne, told us that demand for sustainable vehicle maintenance products is growing, so by offering the right lubricant, you can deliver environmental and commercial benefits to your workshop customers.
He argued that while the ban on the sale of petrol and diesel cars has been moved back to 2035, the transition to EVs remains a key pillar of the government’s net zero policy.
He claimed: “This delay may allow garages more time to adapt to a shrinking pool of ICE vehicles, but it doesn’t mean they can’t or shouldn’t be adopting sustainable principles today.”
www.rdr.link/FAH022
Nissens expands range following design changes to ‘problematic
VAG diesel EGR valve’
Nissens Automotive prides itself on a “proven track record” of identifying business development opportunities for both you and installers. For workshops, this is demonstrated by a “high-quality, fit, and finish of each component”, along with a policy of including all necessary parts for first-time, high-standard performance. For the factor community, Nissens highlights opportunities related to linked applications and problematic references, and by introducing reengineered products that provide practical solutions.
Having previously drawn attention to the comparatively high failure rate of the exhaust gas recirculation (EGR) valve used in more than seven million European VAG diesel applications utilising the 1.4, 1.6 and 2.0L TDI units, Nissens is keen to update you and highlight the increased range of replacement products the company has added to address this ongoing problem.
To recap, the EGR valve in these applications can be particularly problematic, according to Nissens Marketing Manager, Jan Zieleskiewicz: “It is especially susceptible to heat and vibration, as well as excessive engine load. Naturally, the faulty valve has to be replaced, but as the issues are largely due to the design of the OE part, factors must be aware that these malfunctions can occur both in the original and replacement part, so opting to supply their workshop customers with a superior solution provides them with a great opportunity, particularly in light of the growing range of references that Nissens now offers.”
Nissens believes it has applied several design improvements over the original and proved that is the case over a series of comprehensive tests. Consequently, Nissens is confident its solution addresses the issues that contribute to the OE valve’s premature failure and ensures its proper function, while delivering performance standards as defined by the VM and doing so over a prolonged lifespan.
Optimised gearbox design:
Recognising the problems associated with heat and lubrication, Nissens reduced tolerance and friction, by applying specific
PTFE, high-temperature resistant grease, and upgraded the plastic material of the gear wheels in the two-stage gearbox.
Improved design of the valve stem: To avoid the known malfunction of the valve caused by the engine load and vibrations, Nissens is confident it has improved the valve’s stem and lever arm fixings by applying a unique design spiral pin.
DC-motor design upgrade: Nissens believes it has optimised the motor’s bearing system to ensure function in harsh working conditions, with vibrations and
frequent temperature changes.
Although Nissens part number 98178 was the first EGR valve module to benefit from these modifications, superseding 10 OE part numbers in the process, the Nissens team has now turned its attention to several other references to address similar issues and added five further EGR valves.
This extended range now covers 37 OE part numbers for 40 plus popular VAG applications, including multiple Audi A1, A3, A5, A6, Q3/Q5 and TT variants, as well as numerous VW models. Consequently, you don’t have to hold as much stock as previously.
The complete Nissens EGR valve and module range now extends to 188 references that cater for 1,258 OE part numbers, which represents more than 60% of the vehicle parc. The closely related EGR cooler offering includes 86 references and 375 OE part numbers, almost 50% of the vehicle parc. Both product groups sit within the Nissens efficiency and emissions programme, which contains four product lines catering for almost 15,000 references and more than 8,000 OE part numbers.
In addition to providing replacement products, Nissens offers extensive support by directing your workshop customers to various technical resources. These help technicians diagnose underlying issues and correctly install the required replacement components: www.rdr.link/FAH023 and www.rdr.link/FAH024
For more information about Nissens, www.rdr.link/FAH025
EEC promotes emissions expertise with training seminars
EEC is confident that, by hosting training seminars for your garage customers, its technical trainers will increase knowledge and boost confidence. Here’s a report from a recent session and what the training covers.
Recently, EEC Technical Trainer, Stuart Still, conducted an intensive two-day training programme in support of a major distributor of EEC products. Hosted at the head office of one of the largest garage networks, the training aimed to dispel any belief that aftermarket emission products are substandard compared to OE products – a debate often challenged by aftermarket manufacturers, according to EEC.
Across two days, eight sessions were held with a total of 31 employees attending from the distributor’s 17 locations, some travelling considerable distances. EEC reported positive feedback, noting strong appreciation from both the customer and its distributor for the support provided.
Several candidates expressed interest in deeper technical exploration, prompting consideration of a follow-up workshop due to time constraints.
Each participant received a two-year valid training certificate, equipping them to address “common misconceptions” about aftermarket products and understand the critical roles of catalytic converters, DPFs, and exhaust systems.
What goes into the training?
EEC’s training programme covers key aspects, including exhaust system functions, engine performance, fuel consumption, noise control, and detailed insights into catalytic converter operations,
“EEC’s training programme covers key aspects, including exhaust system functions, engine performance, fuel consumption, noise control, and detailed insights into catalytic converter operations, including coating components. The programme also emphasises the diagnostic capabilities of a four-gas analyser, an essential yet underutilised tool in emissions testing and diagnostics, according to EEC.”
including coating components.
The programme also emphasises the diagnostic capabilities of a four-gas analyser, an essential yet underutilised tool in emissions testing and diagnostics, according to EEC.
Further content covers DPF functionality, fitting, and fault diagnosis, underscoring its role as a service item necessitating replacement based on vehicle maintenance and manufacturer specifications.
Type approval
EEC emphasised the significance of exhaust system compliance with European emission control guidelines (Euro I, II, III, IV, V, and VI), reaffirming its commitment to evolving training programmes in response to industry trends.
Whether you are a current EEC customer or exploring its services, EEC invites enquiries about tailored training programmes for staff and customers. Contact them at sales@eurocats.co.uk or call 023 9224 5300.
■ You can use EEC’s website to lookup all the latest accredited application data and range updates or follow the brand across its social media channels to find out more about the emissions industry and featured parts.
EEC also features regularly appear in industry magazines and can be found at most major trade events, such as this year’s Automechanika Frankfurt in Hall 3, Stand H91.
In the second part of this EEC story, its managing director, Paul Clark (right), offers you the chance to get to know the company just that little bit better, by sharing a potted history of a business that his father established in 1973:
John Clark became a significant presence within the automotive aftermarket, providing the sector exhaust products, building a reputation of having the right parts available at the right time and at a competitive price.
Forever remembered for his entrepreneurial spirit, my father knew there was an emerging need to satisfy growing demand for catalytic converters. Before long, the EEC we know today began to take shape, and our manufacturing base grew to include both Revcoat Technologies Ltd. and Prolazer Components Ltd. securing the company as a true end to end provider of emission products.
Over the years, we’ve shared in our journey of continued growth, building upon our reputation as a leading supplier of product within the UK and beyond. It’s no accident that our name is European Exhaust and Catalyst Ltd. having premises outside the UK, with EEC France being our European base. However, our products are shipped all over the world, so we’re European by name, but truly global by nature.
How does EEC stand out?
EEC is a family business in every sense, with me now at the helm. Celebrating over 27 years of successful business, EEC is a well-established name in the automotive industry. Known for our aftersales and technical training, along with having those
“Being the only manufacturer in England to have the capability to apply our own coating technology, we have technical knowledge and control of our processes. We don’t rely on others to provide the most essential element of what we produce.”
products others just don’t have, we continue to open new doors and grow existing customers business every year.
Vehicle technology evolves all the time; with the addition of DPFs, SCR catalysts and GPFs to emission reduction systems, we are incredibly well placed to support business into the future.
Being the only manufacturer in England to have the capability to apply our own coating technology, we have technical knowledge and control of our processes. We don’t rely on others to provide the most essential element of what we produce.
The market car parc is continually evolving, and the ranking position of part numbers is ever moving. So, with EEC in your corner, offering stock support and data analysis, it means you can be assured that you will have product on your shelf that won’t be gathering dust.
All of us at EEC are extremely passionate and proud of our products. We strive to source the very best materials from our worldwide partners, assuring you of quality, fitment and performance.
Cataclean: ‘We’re supporting the environmental sustainability era’
With over 41 million vehicles now on UK roads and the majority of market share still held by petrol and diesel vehicles, it’s crucial to seek suppliers offering products that help reduce emissions, according to Cataclean.
Cataclean reported its ‘all-in-one’ engine cleaning products help to restore performance, improve fuel economy, extend engine component life and reduce emissions. Plus, as a ‘pour and go’ solution, it takes no time at all to add onto every job, which, in turn, helps timepoor technicians – and can provide an extra revenue stream.
Cataclean Sales Director, William Jones, said: “Cataclean is unique thanks to its ability to clean both pre and postcombustion components. Unlike traditional fuel and exhaust cleaners that primarily focus on pre-combustion deposits,
Cataclean offers a comprehensive solution that ensures thorough cleaning throughout the entire fuel and exhaust system.”
Performance and efficiency robbing carbon build-up occurs as a natural byproduct of combustion. More severe issues happen when this is left to accumulate over time, such as blocked catalytic converters, dirty sensors and engine management lights.
Cataclean is carried with the fuel –removing deposits as it passes over components, like the fuel injectors and upon combustion. The product creates an acidic vapour of carboxylic acids, which will clean the exhaust system, including oxygen
sensors, EGR valves, catalytic converters and exhausts.
William continued: “By maintaining cleaner fuel and exhaust systems, Cataclean not only enhances vehicle performance but also significantly reduces harmful emissions. This dual-action cleaning helps ensure that engines run more efficiently and cleanly, contributing to a reduction in the overall environmental footprint of vehicles.
“Environmental sustainability is the era we’re living in. Products, like Cataclean, are not just beneficial but essential. By offering a robust solution to the persistent problem of carbon build-up and emissions, Cataclean is helping to pave the way for a cleaner, greener future.”
For more information aboutCataclean, www.rdr.link/FAH027
HELLA NOx sensors playing ‘crucial role’
Vehicle emissions regulations continue to tighten; HELLA believes it has always supported the move towards cleaner air, with its range of NOx sensors playing a “crucial role” in the de-pollution system of many modern vehicles.
HELLA offers a range of 12V NOx sensors for passenger cars, which, it reported, undergo a rigorous quality assessment process within HELLA’s quality laboratory in Germany.
Reducing the output of harmful gases from vehicles can have a significant environmental impact, claimed HELLA Head of Electronics UK, Matthew Smart: “The NOx sensor performs an important job in the post-treatment system. The sensor is used in diesel vehicles with urea-based selective catalytic reduction (SCR) systems. It enables compliance with the emissions regulations from Euro 5 upwards.
“The NOx sensor guarantees an optimal dosage of AdBlue by the engine system, thus bringing about an effective reduction of nitrogen oxides. If the SCR system has an upstream and a downstream NOx
sensor, the downstream one has the task of monitoring the effect of the SCR catalytic converter.”
HELLA’s NOx sensors undertake their task in harsh conditions, so they need to be tough. Matthew continued: “Taking into account that the NOx sensors are fitted directly into the exhaust system, both the reading head and the control unit have to be very robust. For that, we conduct
functional tests in extreme conditions, as well as tests to check the behaviour of the product across the entire lifecycle.”
This is where you come in, according to Matthew, in terms of helping your garage customers choose the correct reference: “There can be three or even four OE references listed for any vehicle, making it all-too easy for the technician or workshop parts advisor to opt for the wrong NOx sensor by mistake. Technicians must not fit an older version of the part either. They should inspect the existing part fitted on the vehicle and fit the direct HELLA replacement for that specific OE part.”
For more information aboutHELLA, www.rdr.link/FAH028
BM Cats launches garage-focused initia tives | Aims to offer factors more opportunities
BM Catalysts has launched two new initiatives aimed at supporting both you and garages: BM Garage Pro and BM Rewards Pro.
BM Catalysts Commercial Director, Mark Blinston, said: “We’ve invested considerable time and resource into developing BM Garage Pro and BM Rewards Pro, and it’s been fantastic to see such a positive response from the market so far. Having identified a demand for highquality training and loyalty programmes in the industry, we’re hopeful that businesses throughout the aftermarket will find them beneficial for many years to come.”
BM Garage Pro is an e-learning platform designed to help technicians enhance their product knowledge. The training scheme offers an array of video content, helping technicians get up to speed on the latest technical and product information, while receiving an official certificate from the company upon completion of each course.
BM Cats believes this initiative not only “empowers technicians” but also benefits you by helping to reduce warranties through improved product knowledge.
The company also believes the concept also supports you by enhancing your product and brand knowledge to help drive sales and improve customer retention through “superior service and support”.
Furthermore, as awareness of accessory products, like BM Catalysts’ range of fitting kits and pressure pipes, increases through the training platform, it is claimed more upselling opportunities will also be created.
BM Rewards Pro is a rewards scheme where garages can earn points, or an extended manufacturer’s warranty, for installing and registering BM Catalysts products.
These points can then be redeemed for a reward of choice from thousands of items ranging from the latest technology to branded merchandise.
The aim of this initiative is to improve brand loyalty, ultimately increasing sales through distributors.
“Just order the cheapest one” is an all-too-common demand heard by garages, according to Klarius Sales Director, James Ellison. Perhaps fitting a budget replacement is a quick and easy route to getting a vehicle back on the road, all while being lighter on the driver’s wallet; however, James and Klarius believe opting for a lower cost replacement part can lead to expensive problems down the line and could damage a garage’s reputation. James explores how you can help your garage customers improve their service and save motorists money in the process:
As with all roles in customer service, it’s second nature to deliver exactly what the customer is asking for. In most cases, a garage will be forced to call through for a replacement part and settle for the cheapest, most readily available option. Being conditioned to fill that order, many factors will often be required to supply brands based on price. Unfortunately, for all parties, this can be the first step to a headache that is passed from you, to garage, to the driver, and eventually all the way back up the chain.
The problems start after the part is delivered and fitted, with some minor alterations, the next day. Fast forward a few months and the driver is back at the garage with their vehicle for an MOT, which it has failed due to high emissions. The driver is forced to pay for another exhaust replacement to pass and drives away angry at the situation, and subsequently the garage.
Klarius: ‘Opting for cheap replacement parts could cost more
in the long run’
What went wrong here? Perhaps the budget exhaust system replacement did not meet the necessary emissions standards to pass an MOT. An exhaust is a vital component in regulating emissions, backpressure and noise. Cheaper exhausts are poorly designed and can lead to reduced engine performance and more damage to the environment. Luckily, all these issues can be avoided, and the solution starts with you.
Don’t budge on offering quality replacements
Recommending a brand that is known for its high-quality products can make all the difference to the garage and the vehicle owner. The initial cost saving of choosing a budget replacement may be attractive, but as we have seen, this can lead to far more expensive repairs later. The tricky part for you is being able to highlight the benefits of a premium replacement. Let’s start with
what these are:
Lifespan: Simply put, a higher quality component is more likely to stand the test of time than a cheaper alternative Exhausts are exposed to all types of weather and road conditions and will eventually deteriorate. Having a part fitted that is made using higher quality materials will slow this process down significantly. Less hassle for the garage: A key benefit of premium replacements is that they are far more likely to fit to the vehicle without modification. An exhaust that has been
designed to OE specification and tested on vehicles of the correct make, model and production year saves garages time and hassle.
Fuel efficiency cost saving: Not only can cost be saved through avoiding a failed MOT and improved durability, but highquality exhausts can help reduce running costs over time. During the development process, a good quality exhaust is tested for the correct level of backpressure. If these levels are too high or too low, it forces the engine to work harder and use more fuel. A poor-quality replacement with incorrect backpressure levels can cost a
driver up to £200-a-year in excess fuel consumption.
No compromise on quality or service
You might be thinking that it’s all well and good offering a high-quality exhaust that avoids all these pitfalls, but won’t it take longer to get it to the customer? Aren’t higher quality parts more difficult to manufacture, which will ultimately increase lead time? Luckily, automotive aftermarket manufacturers, like Klarius, can cater for both quality and speed of delivery.
Thanks to continuous market research,
robust and efficient product development and lean manufacturing processes, Klarius proactively develops replacement parts and produces them quickly – all while adhering to the highest quality standards. The business ensures that all applicable exhausts achieve type approval certification from the Vehicle Certification Agency (VCA) in the UK, or the TÜV in Europe. This means that Klarius parts meet or exceed the performance levels of the OE.
Choosing the right DPF cleaning products: When pla tinum meets cerium
DPF cleaning products are in a hotly contested category. Knowing which one to promote to your trade customers, especially, is challenging because not all DPF additives are the same, according to Kalimex Managing Director, Mike Schlup:
There are big differences, depending on the type of catalyst used as the base ingredient. Ferrocene, or iron, is a commonly used catalyst, which assists particle burn by artificially increasing the temperature in the DPF. Although achieving the overall aim of reducing the particulate load in the filter, the downside is that the elevated temperatures of up to 800°C risk irreversible damage to the DPF core, particularly with overuse of this type of additive.
Iron-based catalysts also result in increased levels of ash deposits, and these can only be removed with an off vehicle physical clean of the DPF.
I believe the safer alternative to ironbased formulas is cerium and platinum, as found in the JLM DPF Cleaner fuel additive, for example. Each element plays a unique role in catalysing chemical reactions within the DPF, ultimately leading to more efficient combustion of soot particles and improved filter performance.
Here’s how each ingredient works:
Cerium oxide is a versatile catalyst because it possesses excellent oxygen storage and release properties, allowing it to facilitate the oxidation of soot particles at lower temperatures. Cerium acts as a promoter, accelerating the combustion of trapped soot within the DPF during
while platinum provides additional catalytic activity, ensuring thorough combustion across a broader temperature range. This synergistic effect results in more complete soot removal and reduced DPF blockages.
regeneration cycles.
Platinum is a precious metal with remarkable catalytic activity, particularly in promoting the oxidation of hydrocarbons and carbon monoxide. When combined with cerium, platinum enhances the overall effectiveness of the catalyst system by further lowering the ignition temperature of soot particles and improving their combustion efficiency.
How cerium and platinum perform together:
Soot combustion: The combination of cerium and platinum in a fuel additive enhances the combustion of soot particles within the DPF. Cerium facilitates the initial oxidation of soot at lower temperatures,
Ash reduction: In addition to promoting soot combustion, cerium and platinum help minimise ash accumulation within the DPF By facilitating the conversion of ash into less harmful forms during regeneration, these additives contribute to maintaining DPF efficiency and prolonging its lifespan.
In short, the cerium-platinum combination offers outstanding catalytic activity, particularly at lower temperatures, making it a highly-effective and safe option for maintaining clean and efficient diesel emissions systems. The JLM DPF Cleaner combines cerium and platinum and is more effective than cerium on its own (Fig 1).
It is important to recommend effective and safe additives to your workshop customers, in order to avoid unwanted damage to expensive exhaust components, especially the DPF.
For more information about JLM Lubricants, www.rdr.link/FAH031
Comline ‘leading the charge’ with steering and suspension parts for EVs
With over one million battery electric vehicles (BEVs) on the roads today, parts manufacturers and suppliers are developing specialised ranges to cater to this market. While some components are like-for-like of their internal combustion engine (ICE) cousins, there are increasingly more EV-specific parts needed, according to Comline.
Comline supplies its network of customers with an “extensive and diverse range” of own-brand products. It is confident that it offers quality, value and availability. Since its inception in 1991, Comline has grown and matured into a recognised name in branches and independent workshops.
During the last three decades, it has amassed data and built relationships with customers and manufacturers, to ensure it is able to bring product to market where demand dictates it. As the EV bandwagon continues to be jumped on, Comline believes its diligent work in developing an EV range is time well spent.
It currently offers 3,600 steering & suspension part numbers. This catalogue includes the likes of inner tie rods, tie rod ends, ball joints, track control arms, wishbones, link stabilisers, strut top mounting kits and bushings.
As part of its portfolio, Comline also has a dedicated development programme. A team of experts, specifically tasked with infiltrating important gaps in the pareto, add EV and hybrid products each month. At the time of writing, there are more than 100 specialist EV products in range.
Comline Senior Business Line Manager (Steering and Suspension and Wipers), Chris Pegg, said: “This ensures we can keep pace with the latest trends. Recently, for example, we introduced new suspension arms for popular EV models,
such as the VW ID3 and Škoda Enyaq. This commitment means motor factors can always offer the latest and most relevant products to their customers.”
Quality and durability
Comline reported that every part in its steering and suspension range is designed for “durability and performance”. For instance, chloroprene dust covers are used for their rubber, to increase the service life of the part. Integrated ball joints are lubricated with Castrol Olistamoly grease, chosen for its broad range of temperature performance. Rigorous testing, such as three-axis and 900 hours of salt spray testing, is undertaken to validate the parts’ durability and to meet real-world conditions.
Manufacturing
Comline reported it has strong relationships with manufacturers, with facilities equipped with “advanced” technologies and methodologies. For instance, the forging process occurs in one of Europe’s highest capacity facilities. With over 300 CNC and turning machines for precise machining, and a cataphoresis coating process ensuring corrosion resistance, Comline is confident that every part is built to last.
Comprehensive warranty
Comline stands behind the quality of its products with a three-year or 36,000-mile
warranty, whichever comes first. This warranty is designed to offer you and your customers peace of mind. Furthermore, as a Premier Data Supplier, Comline believes it can be relied upon to deliver the ‘gold standard’ for its 14,000 part number portfolio, which includes, not only steering and suspension, but filtration and braking too.
The growing importance of EVs in the aftermarket
The rise of EVs presents a “unique opportunity”, according to Chris. As more consumers adopt EVs, the demand for specialised aftermarket parts will naturally grow. You can adapt to this trend and offer a comprehensive range of EV-specific parts; therefore, continued Chris, you will be best-placed to capitalise on this expanding market.
He added: “Our evolving steering and suspension range for electric and hybrid vehicles represents a significant progression in the aftermarket. We boast a robust product line-up, continuous development, we work with premium manufacturers, and offer a comprehensive warranty; therefore, we provide motor factors with the tools they need to succeed in the growing EV market.
“Partnering with forward-thinking suppliers, like Comline, will be crucial for staying ahead of the EV curve.”
For more information about Comline, www.rdr.link/FAH032
Strength, cost, lubrication and questions surrounding availability: Polybush Marketing Co-Ordinator, Ellis Blackman, tackles some of the burning questions surrounding polyurethane bushes and offers solutions in the process:
“Polybushes
are too hard”
One of the biggest myths of polyurethane bushes is that they’re too hard and uncomfortable. This is a common misconception in the automotive arena. Contrary to this notion, the hardness of a polyurethane bush is a carefully considered aspect, in respect of design and manufacturing.
Before one is even created, extensive testing is conducted on both the mechanical properties of the suspension system it will be used in and the bush itself. This includes evaluating factors, such as hardness, to ensure that the final product not only meets but often exceeds the performance of the OE part.
One of the unique characteristics of polyurethane is its versatility in terms of hardness. This material can be formulated to cover a wide range of hardness levels, offering tailored solutions for various driving applications.
During the manufacturing process, the hardness of a polyurethane bush can be precisely controlled to suit specific needs. For instance, our firmest grade of polyurethane provides drivers with pinpoint steering response and a consistently stable ride across all speeds, making it ideal for high-performance driving scenarios, like track days or towing heavy loads.
Conversely, our softer formulations prioritise durability and shock absorption, ensuring a smoother and more forgiving ride over rough terrain or during everyday commuting.
Whether a driver is chasing precision on the racetrack or seeking comfort on the open road, there’s a polyurethane hardness option available.
“Polyurethane bushings are too expensive”
The misconception that polyurethane bushings are too expensive fails to consider the long-term cost-effectiveness of these durable components.
Polyurethane bushings boast impressive resistance to water, grease, ozone, and road damage, surpassing the lifespan of traditional rubber counterparts by a significant margin.
Often dubbed as ‘fit and forget’ products, they offer exceptional longevity, maintaining their performance without degradation over time. Unlike rubber equivalents, polyurethane bushings do not require frequent replacement, making them a wise investment in the long run.
We deal with the likes of West Midlands Ambulance, where premature bush wear was causing headaches for its fleet. With rubber bushes unavailable for separate purchase, the solution had been costly full replacements of anti-roll bars and leaf springs at regular intervals. However, upon realising the potential for cost savings, a switch to Polybush was made.
This decision resulted in a substantial £700 reduction in parts costs per vehicle, illustrating the significant financial benefits of investing in polyurethane bushings.
In essence, while the initial cost of polyurethane bushings may seem higher, their extended lifespan and reduced need for replacement make them a smart and cost-saving choice for vehicle owners and fleet managers alike.
“Grease
is required to fit a
Polybush”
Applying grease is not necessary when fitting our polyurethane bushes; in fact, it’s strongly discouraged! Our bushes are meticulously designed with an interference fit, precisely engineered to specifications.
While grease might seem like a logical choice for lubrication, its use can lead to unintended consequences. When grease is applied, the bush tends to rotate within its housing, effectively transforming it into a makeshift bearing. This rotation not only causes potential squeaking noises but also creates a situation where the grease remains trapped between the bush’s outer surface and the metal of the arm. Over time, this trapped grease can act as an abrasive, causing premature wear and damage.
Instead, we recommend using alternatives, such as tyre soap or washing up liquid, during the installation process. These substances provide sufficient lubrication to ease the fitting process while also drying quickly, effectively eliminating any residual movement within the housing.
“Can you make custom bushes? I’ve built my own car”
At Polybush, we understand the unique needs of custom vehicle enthusiasts. That’s why we offer a comprehensive ‘Can’t Find What You’re Looking For’ section on our website –www.rdr.link/FAH033 – specially curated to cater to a diverse range of vehicles and applications.
In this section, there is an extensive selection of polyurethane bushes, meticulously engineered to fit a variety of vehicles, from classic models to the latest performance beasts. Whether tackling a restoration project or fine-tuning a bespoke build, our range of bushes covers a wide spectrum of sizes and types to suit specific requirements.
From control arm bushes and subframe bushes to differential mounts, our catalogue boasts an array of options designed to enhance the performance, durability, and precision of a vehicle’s suspension system. Each bush is crafted with precision and expertise, ensuring a perfect fit and long-lasting performance, even under the most demanding driving conditions.
“Do you just make stuff for
cars?”
At Polybush, our expertise goes beyond suspension bushes. We’re proud to offer our polyurethane moulding services for a diverse range of commercial projects, catering to various industries and applications. Whether it’s bespoke fence post moulds, specialised cricket stump holders, or even military-grade components, Polybush can help.
Our manufacturing facilities and experienced team enable us to tackle projects of all sizes and complexities with precision and efficiency. We understand that each project comes with its own unique requirements and challenges, which is why we offer personalised solutions.
By following this guidance, your trade customers will be able to complete a smooth and hassle-free installation of our polyurethane bushes, without the risk of long-term complications associated with grease application.
From concept design to final production, we work closely with our clients every step of the way to ensure that the end-result exceeds expectations. Whether you require a small batch of custom components or a large-scale production run, Polybush has the capabilities and resources to deliver on time and within budget. Our commitment to quality and innovation is reflected in every project we undertake. Utilising the latest technologies and materials, we produce durable, high-performance solutions that stand the test of time. For more information about Polybush, www.rdr.link/FAH034
Arnott evolves with EV suspension range
What is the impact of increased EV adoption on air suspension technology and what does it mean for you?
Arnott Business Development Manager
UK and Ireland, Ovidiu Vlaicu, has his say:
Of course, the primary difference between ICE vehicles and EVs is the powertrain. This difference leads to fewer moving parts in EVs and the absence of components, like exhaust pipes and DPFs.
Despite being heavier and having a lower centre of gravity, an EV’s suspension system is similar to that in an ICE vehicle. Conventional coil strut and spring/shock absorber setups, as well as air suspension setups, are used in both.
Benefits of air suspension
for EVs
EVs have unique characteristics, such as increased weight and different weight distribution, due to battery packs and traction motors. Air suspension helps manage these factors by providing load leveling and optimising ride and handling. This ensures a high level of comfort for passengers.
Another significant benefit of air suspension in EVs is its potential to improve travel range. By lowering the vehicle body at high speeds, air suspension reduces drag, leading to increased efficiency and longer travel ranges. This efficiency is critical for EVs, as it directly impacts consumer satisfaction and vehicle performance.
“Another significant benefit of air suspension in EVs is its potential to improve travel range. By lowering the vehicle body at high speeds, air suspension reduces drag, leading to increased efficiency and longer travel ranges. This efficiency is critical for EVs, as it directly impacts consumer satisfaction and vehicle performance.”
The future of air suspension in EVs
As the adoption of EVs continues to grow, so will the use of air suspension systems. These systems offer significant advantages that align well with the needs of EVs, making them an increasingly popular choice among manufacturers.
Arnott’s expertise in suspension technology
At Arnott, our engineering team is at the forefront of developing advanced suspension solutions for EVs. With extensive experience and a commitment to innovation, we ensure that our air suspension systems meet the highest standards of performance and reliability. By partnering with Arnott, you have access to state-ofthe-art suspension technology that keeps pace with industry trends.
New air bag technology accompanies Town & Country Covers’ newest model
Town & Country Covers reported its new seat cover has been “meticulously designed” over three years to fit single seats in modern cars and vans.
These new covers incorporate “innovative technology” and come with an airbag seam that allows the airbag to deploy on either side of the seat. Town & Country Covers claimed its latest solution has been “rigorously tested” to stringent standards to ensure it meets its safety protocol.
There are other methods used in seat covers to allow for airbag deployment: the most common is to
Town & Country Covers has revealed its latest product: a seat cover with new and compliant air bag technology. For more information about Town & Country Covers, www.rdr.link/FAH036
leave an opening for the airbag to deploy, but this can affect the fit and leaves areas of the seat unprotected, according to the company.
This new seat cover is designed inhouse, as are all of the other seat covers in the Town & Country Covers range.
Additionally, it has extra panels on the sides to give it a more “naturallooking fit”. This protection means the seat is safe from spills, food stains, pet hair, oil, grease, scratches, and general wear and tear.
Product Spotlight
PRO.TECT hand protection range ‘enchanced and extended’ by Unigloves
Hand protection specialist, Unigloves, has expanded its range of disposable nitrile and latex gloves – PRO.TECT – with the launch of three new products. The company is confident these provide solutions for those seeking defence against a range of workplace hazards.
✔ Tough, durable, and long-lasting: Built to last, PRO.TECT gloves are designed to provide reliable protection and durability over extended periods of use.
✔ Conforms to the hand: PRO.TECT gloves provide a snug and comfortable fit, enhancing dexterity and reducing hand fatigue.
✔ Extra strong with liquid rollback prevention: Engineered for strength, PRO.TECT gloves help prevent liquid rollback, ensuring maximum protection in hazardous environments.
✔ Improved grip in wet or oily conditions: Featuring textured palms and fingertips, these gloves provide improved grip, even in wet or oily conditions, enhancing safety and control.
✔ Use with mobiles/tablets without removing gloves: With touchscreen compatibility, users can seamlessly operate mobile devices and tablets without the hassle of removing their gloves.
✔ Beaded cuff design: This ensures a secure fit preventing the gloves from slipping off.
✔ Reduced wastage and overall glove use: All PRO.TECT gloves are ambidextrous!
✔ Chemical resistant: Ideal for use with a range of workplace chemicals, including thinners, diesel, and oil, the PRO.TECT range has been independently tested for chemical permeation.
✔ Meets medical standards for pinholes: PRO.TECT gloves offer barrier protection against contaminants and pathogens.
✔ Suitable for those with latex allergies: Free from latex, 11 of these 12 gloves are suitable for individuals with latex allergies.
Unigloves reported its PRO.TECT range has been designed for a wide range of applications in the maintenance, repair, and engineering sectors, where the combination of protection against common workplace chemicals – including oils and greases – and high level of grip is required.
One of the featured products in the new PRO.TECT range is the PRO.TECT Black Diamond HD glove. This has a raised diamond textured surface, making it useful for demanding environments.
Available in a range of sizes from X Small to X Large, the new models include two different length options: 240mm or the longer 300mm versions (HD+). Unigloves also offers a latex version in the PRO.TECT Latex HD.
Unigloves Managing Director, Chris Wahlers, said: “We are delighted to have enhanced and updated our highly popular PRO.TECT range. Since its launch, PRO.TECT has grown to become our leading range of disposable gloves, thanks to the unrivalled combination of durability, comfort, chemical protection and grip.”
For more information about Unigloves, www.rdr.link/FAH037
Brembo is in!
PartsinMotion.co.uk has expanded its Brembo braking range by five times the part numbers, as the supplier looks to cover more of the ever-growing vehicle parc.
Brembo’s new-to-range components include brake pads, brake discs and calipers to cover popular vehicle applications, such as BMW 520D, Jaguar XF X250, Nissan Qashqai J11 1.5D, Honda Civic FN2 Type R 2.0, Range Rover Evoque 2.2D, Renault Clio KR, Mk3, Mk4 and Mercedes-Benz C220d 2.2D.
Matt Gates, director at PartsinMotion.co.uk, commented: “Braking is a safety-critical component, and our range offers technicians the very best in braking solutions, as well as the best availability, vehicle coverage and most competitive prices.”
Brembo provides a wide range of spare parts, covering more than 96% of the vehicles on the road today.
Matt added: “Brembo complements our high-quality product offering, and this expansion is part of our commitment to providing the market with a wide selection of the very best brands.”
PartsinMotion.co.uk provides access to more than 250,000 parts in stock, including a full range of EV parts.
WWW.RDR.LINK/FAH038
Brake hoses
A specialist for brake, steering and suspension parts, NK, under the umbrella of SBS Automotive, has added 209 part numbers to its portfolio, which together cover more than 7,300 vehicle applications.
In NK’s core markets, NK brake hoses are now available to the aftermarket for more than 25 million additional vehicles.
With the announced expansion of the product range, the total number of SKUs has grown to 1,680, while market coverage in the core markets has increased to 93.5%.
The new part numbers include many fast-moving items for popular vehicle models. For example, NK brake hoses are available, for the first time, for various versions of the Mercedes-Benz CLA 250, GLA 250 and A220 (2021-onwards). These
What's New?
Fuse removal tools
Laser Tools has introduced a threepiece set of double-ended fuse removal tools (part number 8668), designed for easy and efficient extraction of blade type fuses. The set includes removal tools to suit standard, mini and microtwo blade fuses.
Each tool in this set acts as a fuse puller and features a diamond-coated terminal cleaner to swiftly remove corrosion, ensuring optimal connection. The diamond coating offers effective use and long-lasting durability, and the user-friendly, dual-colour plastic handles include a textured grip for ease of use.
A neat and useful little set that’s suitable for the home mechanic, as well as the professional technician, it is available now.
WWW.RDR.LINK/FAH039
represent around 1.2 million registered vehicles in NK’s target markets.
The same applies to various versions of the Renault Zoe and Renault Clio (2012 onwards), which are registered more than 2.5 million times, and to many VW Group models (2017-onwards).
The bestselling brake hoses in the product range expansion, however, account for almost 3.5 million Citroën, DS and Peugeot cars built from 2013onwards, including the Citroën C4 and C5 Aircross, as well as the Peugeot models 308, 408, 508 and 5008.
WWW.RDR.LINK/FAH040
What's New?
Pads, discs, calipers and hoses
Juratek has launched 11 new-to-range references, including two new brake pads, four new brake discs, two new brake calipers and three new brake hoses in its latest range expansion.
This update from Juratek includes new part numbers for popular passenger cars, including Mercedes-Benz, Toyota, Audi, Hyundai and Fiat. The company believes this ensures comprehensive coverage and superior performance.
Key references in Juratek’s brake disc additions include reference MER375 to fit Mercedes-Benz A-Class (2018-onwards), B-Class (2018onwards) and CLA (2019-onwards), part number TOY318 suitable for Toyota Corolla (2018-onwards), reference TOY319 to cover Toyota Corolla (2018onwards) and Yaris Cross (2020-onwards) and part number VAG342 suitable for various Audi applications, such as A4 (2016-onwards), A5 Convertible (2016-onwards), A8 (2017-onwards) and Q5 (2016-onwards), plus Volkswagen Touareg (2017-onwards).
Juratek’s new brake pads include part number JCP8001 to fit Audi A6 (2010-2018), A6 Allroad (2012-2018), A6 Avant (2011-2018), A7 Sportback (20102018) and A8 (2009-2014). Plus, reference JCP8259 which covers Fiat Tipo (2015-onwards).
In its new brake calipers range, the company’s product development team has highlighted references JCA1142L and JCA1142R, suitable for Nissan Qashqai/Qashqai +2 (2006-2014) and Renault Koleos (2013-onwards), as ones to stock.
The three new brake hoses added to Juratek’s range include reference JBH1460 suitable for Mitsubishi L200 (2007-onwards) and Shogun Sport (2015-onwards) and part numbers JBH1526L and JBH1526R to fit Hyundai i20 (2008-2015).
WWW.RDR.LINK/FAH041
Hyundai ‘family favourite’ covered Klarius has introduced 21 new emission components for a selection of popular vehicles, including an exhaust system for the Hyundai Tucson.
After a six-year hiatus, the Hyundai Tucson was re-launched onto the UK market in 2015 as a “sensible and versatile” choice for families wanting a mid-size SUV. Receiving a slew of positive reviews (4/5 from AutoTrader and 8/10 from Top Gear) and sold with a five-year, unlimited warranty, it quickly became a family favourite.
The popularity and reliability of the early models is still evident today, with Klarius reporting an estimated 72,000-plus Tucsons registered between 2015 and 2018 still on the road. Given that the average mileage of these cars is over 50,000 miles, and that they are now out of warranty, Klarius is confident Tucson owners will be relieved to know that they have access to aftermarket
PSA PureTech petrol engine
Remanufacturer Ivor Searle has added PSA’s 1.2L PureTech petrol engine for a number of Citroën, Peugeot and Vauxhall applications to its all-makes range. Covering over 90% of the UK’s vehicle parc, Ivor Searle is “constantly adding” to its extensive programme of engines, gearboxes and turbos for cars and LCVs.
Available in outputs of 110PS and 130PS derivatives, the newly-added three-cylinder direct injection turbocharged engine covers a number of PSA cars and vans produced from 2013, including the Citroën Berlingo, C3, C4, DS3 and DS4, as well the Peugeot Partner, Rifter, 208, 308 and 508 and 2008, 3008 and 5008 SUVs.
For Vauxhall, the newly added unit covers Corsa, Astra and Combo models, in addition to the Crossland, Mokka and Grandland SUVs.
Ivor Searle reported its engines cost up to 40% less than OE, exceed the BS AU257:2002 Code of Practice, and come with a 12-month unlimited mileage parts and labor warranty.
