Professional Motor Factor July-August 19

PEOPLE & INDUSTRY...

PROFESSIONAL

MOTOR factor

MARKET TRENDS & ANALYSIS...

A look inside a lubricant Understanding torsional vibration dampers. manufacturer’s new facilities.

BUSINESS & TRAINING...

Advising garages how to handle ‘customer supplied parts’.

VOLUME 19 ISSUE 7 JULY/AUGUST 2019

Plug-in solutions A guide to the complex yet lucrative diagnostics market.

AND...

This month’s dedicated features: ‘Brakes & Clutches’, ‘Diagnostics’ and the ‘2019 Product Showcase’.

VOLUME 19 ISSUE 7 JULY/AUGUST 2019

CONTENTS

5-8

13-16

NEWS & VIEWS

PEOPLE & INDUSTRY AdobeStock_Kaspars Grinvalds

17-19

20-27

BUSINESS & TRAINING

MARKET TRENDS & ANALYSIS

REGULARS

THE PRODUCT SHOWCASE........................................................................28

Viewpoint ..............................3

BRAKES & CLUTCHES The ins and outs of double clutch technology ................................................................................36

News ......................................5 Discussing the myths surrounding brake noise ..............................................................................38 MECHANEX..........................11 How one manufacturer balances its brake and clutch offering ..................................................40 The benefits of an all-in-one clutch solution ......................................................................................41 Appointments ....................13 A reminder of an often forgotten component within the braking system ................................43 IAAF Update........................14

DIAGNOSTICS Talk of the Trade ..............26 Finding the correct solution for different customers ......................................................................44 An overview of the upgrades made to one particular diagnostic tool......................................46 Product Spotlight ............52 Keeping up with technology in a fast-moving market ....................................................................49 What’s New? ......................54 How to help garages increase the flow of vehicles through the workshop ..........................50

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 1

VIEWPOINT

Editor JAMES BURMAN Editorial Assistant BEN LAZARUS Group Manager OLIVER SHANNON

Have your say Have you ever noticed a long-time customer take their business elsewhere without really giving you a reason why? Sometimes,

Group Advertisement Manager ROBERT GILHAM

uncontrollable circumstances mean that you will naturally lose a

Advertisement Manager ALEX DILLEIGH

However, it’s not inconceivable to think that you did do

National Sales Executive DEAN DUNDERDALE

without a trace. Perhaps you have been short on stock, or failed

Design DONNA BOOTH

perfect.

Group Production Manager CAROL PADGETT

regular customer; often, there is nothing you could have done. something to stop that customer coming back, disappearing to answer the phone one too many times. After all, no business is But, situations such as this are preventable. By gathering feedback from your regular customers, either via a formal survey,

Production Assistant KERRI SMITH

or by having a casual conversation over the counter, you might

Publisher BRYAN SHANNON

issues that you may have never even considered. It could be as simple as a staff member who

Professional Motor Factor is an essential business magazine for those with decision-making responsibilities within motor factors.

To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk.

Printed by Walstead Roche

be able to identify an issue and nip it in the bud before it’s too late. There are so many potential comes across as rude when you’re not around, or that your delivery costs are too high.

On the flip side, having carried out this research, you would hope to receive some positive feedback, too. This is equally beneficial, as it could be used for testimonials when trying to win new business, or help dictate which popular products to continue stocking. On page 20 of this issue, UK distributor of K-Seal leak repair, Kalimex, has done exactly this for nine years in a row.

It might give you a genuine idea of how positive feedback can be.

In the June issue, I markedly noted the importance of practising what I preach when it comes to these Viewpoints. So, in an effort to find out exactly what you think about our magazine, we

Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way; Watford, Herts; WD24 4YF

are inviting you to take part in the 2019 Reader Survey. This gives you, our loyal readership, the

Tel: (01923) 237799

the reader experience. So, without further ado, I would like to announce that we have launched

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a brand new digital version of the magazine! From now on, each issue will be available for your

Copyright © 2019

opportunity to tell us what we are doing wrong, what we are doing right, and everything in between. Please turn to page 10 to find out how you can get involved.

Even before the results of the survey come in, here at PMF we are always trying to improve

perusal under the ‘Magazines’ tab on the PMF website: www.pmfmag.co.uk. If you are one of those people who may be prone to misplacing your precious hard copy, fear not! This online archive will be there for you should you need it. It is simple to use and is laid out exactly like the paper version, so I urge you to take a moment, flick through the pages, and let me know what you think of the new format.

Professional Motor Factor: Certificate of Average Net Circulation for the ten issues distributed between 1st July 2017 and 30th June 2018 Net total: 4,068 United Kingdom: 4,068

Enjoy the issue and have a great month.

James Burman Editor

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 3

NEWS

@PMFmag

www.pmfmag.co.uk

pmf@hamerville.co.uk

Automechanika Birmingham 2019 attracts highest ever visitor attendance Automechanika Birmingham drew to a close with 12,145 automotive industry professionals visiting the 2019 event.

The event delivered on its promise of bringing the entire UK automotive industry together against a backdrop of innovation, technology and networking.

As a result of the success of this year’s show, 87% of space has been reserved for 2021, where exhibitors include: Schaeffler, ZF, Valeo, NGK, Hella, Delphi, Denso, BM Catalysts, Mann Hummel and Yuasa.

The research carried out by event organisers Messe Frankfurt UK made it clear that the market demanded a focused event for the UK independent garage sector. As a result, the launch of The Big UK Garage Event led to the highest number of independent garages and bodyshops attending an Automechanika Birmingham event.

The Big UK Garage Event attracted key decision makers and owners who benefitted from an enhanced Seminar Programme, which offered free CPD technical training, and the largest selection of exclusive giveaways, discounts, prizes and deals worth over £26,000.

Jack Halliday, Automechanika

Birmingham Event Director, said, “This has been the best attended Automechanika Birmingham to date. Working with exhibitors, we have strived to offer visitors across the entire automotive industry an experience that supports the running of their businesses and one that they will continue to benefit from in the future. The event in 2021 is already shaping up to be another fantastic showcase for the automotive industry.”

With an improved visitor layout, Automechanika Birmingham featured over 500 exhibitors from 21 countries. 120

Philips unveiled as OESAA member at Automechanika Birmingham

companies exhibited at Automechanika Birmingham for the first time.

With new product launches dominating the Aftermarket hall, along with the announcements of key distribution agreements signed between companies, the event offered more than 100 hours of training seminars and debates, hosting industry experts who delivered sessions covering daily workplace challenges, industry developments and advanced technology.

Automechanika Birmingham will return to the NEC on 8th to 10th June 2021.

Lumileds, the company responsible for Philips automotive products, has announced that the Original Equipment Suppliers Aftermarket Association (OESAA) has welcomed the Philips brand to its portfolio.

Revealed at Automechanika Birmingham 2019, Lumileds Business Development Manager Automotive – UK and Ireland, Richard Armstrong, joined brand ambassador and The Garage Inspector, Andy Savva, on stage to emphasise the benefits of fitting Philips’ products and explain why the brand has become part of OESAA. Richard said, “The ethos behind OESAA immediately impressed us. We’ve learned about the work the organisation and the brands behind it have done, from helping educate technicians about the fundamental differences between OE and non-OE, to delivering training throughout the UK and Ireland, and those messages chime with the Philips brand.

“We intend to be a proactive member and be fully-engaged with OESAA’s training projects, roadshows and other industry events. We have a lot of messages and information to communicate to both distributors and technicians, which will prove invaluable in both the short and long-term.”

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 5

NEWS GiPA President spearheads IAAF Industry Briefing Session The second Industry Briefing of the year, hosted by the Independent Automotive Aftermarket Federation (IAAF), took place at Involution’s new premises in Leeds on Thursday 20th June, which welcomed special guest speaker, GiPA President Eric Devos.

Involution’s Business Development Director Tim Rahill greeted the full room of members, before IAAF Head of Membership Development Mike Smallbone brought them up to speed with a review of the federation’s latest developments including policy and lobbying activity across the UK and Europe, as well as Your Car Your Choice (YCYC), involving the recent pilot project launch in Chesterfield.

New car market misfires in May Jonathan Moss, Partner and Head of Transport at DWF, has commented on the latest SMMT car registration figures.

Jonathan said, “New car registrations figures have declined by 4.6% in part because of the current economic and political ambiguity around the impact of Brexit, and uncertainty around the changes in political leadership.

“Diesel car registration numbers in particular have seen the biggest drop (18.3%), owing to the widespread and ongoing anti-diesel sentiment, which has developed in the face of policy and regulatory turmoil, and which has hindered business’ and consumer’s confidence across the board. Despite this, diesel vehicles still represent a significant instrument towards meeting current environmental targets, being 15%-20% more efficient than their petrol equivalent, which, on the other hand, has seen a marginal increase in registration figures. These figures certainly put additional pressure on the government, as the slow

AdobeStock_Andrey Popov

decline in petrol vehicle registration is insufficient to meet ambitious CO2 emission targets.

“On the other hand, AFVs (Alternatively Fuelled Vehicles) continue to see a solid period of growth. Nevertheless, this growth is not sufficient to tip overall registration figures into overall growth. Policy makers need to devise much more aggressive incentive strategies in order to make AFVs significantly more affordable and appealing to customers who are impeded by the high price tags for the electric cars and electric hybrid vehicles.”

Summer months have worst record for tyre incidents

Guest speaker Eric Devos, President of GiPA Group, then took to the stand, who had travelled from Paris specially to address IAAF delegates. He covered what the next five years might have in store for the independent aftermarket, highlighting the development of mobility, PHEVs and the VMs’ strategy as key influential factors. He stressed that while independent motor traders had to show the capacity and flexibility to adapt, there were plenty of opportunities for them to seize in order to thrive.

This was followed by Ben Stockton, Managing Director of Our Virtual Academy, discussing a new approach to technical training, with a talk on upskilling vehicle technicians using video

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6 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

TyreSafe has launched a campaign with a cautionary reminder to motorists that it’s in the summer months when there are more tyre-related incidents reported.

Department for Transport data shows, on average. July has the most tyre-related incidents, closely followed by August and then June. The UK’s tyre safety charity is using its popular Adventures in Tyre Safety video, book and images to alert Britain’s motorists to check their tyres regularly, at least once a month, and always before any long journey. On average, across all road types in Great Britain, August is the busiest month, with some of the popular tourist routes through the countryside increasing by 25%.

Being tyre safe before any journey does not need to take long.

Starting with a visual check, looking at the overall condition of AdobeStock_pairhandmade each tyre to see if anything might have penetrated the tread, such as nails or other objects. If any of these objects, cracks or bulges are present, the driver should refer immediately seek professional advice.

The air pressure of each tyre should also be checked using an accurate gauge. Such simple checks could save motorists the cost of an average tank of fuel because underinflated tyres wear more quickly and increase fuel consumption. Finally, drivers should check the tread of their tyres to ensure they are above the UK the legal tread depth minimum of 1.6mm.

@PMFmag

www.pmfmag.co.uk

Top Technician 2019 winner named Dumfries and Galloway-based mechanic, Neil Currie, has won Top Technician 2019, identifying him as the best technician in the UK. Top Technician is a national competition, established in 2002 by Aftermarket magazine in order to find the UK’s most skilled automotive technicians. The early rounds take place online, with the final rounds involving practical sessions that take place live, under workshop conditions. First and foremost, Top Technician is a training tool, allowing technicians to test their knowledge and learn where they require training.

Neil works at Robertson Gemini, an independent garage based in Castle Douglas.

As 2019’s Top Technician, he got his hands on a major prize bundle donated by the sponsors of the competition. This included a fully-loaded ZEUS diagnostic tool, courtesy

of Snap-on, an iPad from Trico and an AVL Ditest Scope 1400 from Euro Car Parts. If that’s not enough, he also received a cash prize. Commenting on his victory in the competition, Neil said:, “It means so much to win Top Technician. I have been taking part for many years; it is brilliant to be the champion in 2019.”

WAI and Marathon celebrate distribution agreement one year on WAIglobal UK and Marathon are celebrating growth one year after signing an exclusive distribution agreement.

The agreement, signed at Automechanika Birmingham 2018, saw Marathon Warehouse Distribution become a same-day supplier of WAI branded products to motor factors through Marathon’s expanding distribution network.

Since last year’s event, Marathon has taken on more WAI product ranges, including rotating electrics, ignition coils, wiper motors and MAF sensors. As a result, the WAI brand has experienced unprecedented growth.

Richard Welland, WAI Managing Director, said, “With distribution in the automotive aftermarket undergoing considerable change, we needed to demonstrate to our customers and the wider market that we could respond to an evolving marketplace.

“The agreement has been a real catalyst for growth of the WAI brand and allowed for significant reinvestment in computer systems, cataloguing, expanded ranges and, the appointment of Steve Martin as Business Development Director.

Colin Fisher, Marathon Warehouse Distribution Sales and Marketing Director, said, “The agreement with WAI set the blueprint on how to integrate a new brand into a growing Marathon Warehouse Distribution and we’ve been delighted at the success so far.

The agreement has seen two respected businesses come together and work tirelessly to ensure the distribution aftermarket benefits from unrivalled access to the widest range of parts.”

pmf@hamerville.co.uk

Top UK cities for electric vehicle parking revealed New research by online parking portal YourParkingSpace.co.uk shows the cities with the highest percentage of driveway bookings by electric and hybrid vehicle owners.

The analysis looked at over 600,000 bookings over an 18-month period and while London had the highest percentage of bookings at 4.6%, it was very closely followed by Cardiff with 4.41% and Aberdeen with 4.01% by those using the website.

Harrison Woods, Managing Director at YourParkingSpace.co.uk, said, “While some bookings are from car owners from outside the area, a good proportion would be from those in that locality and indicates that certain cities, such as London, Cardiff and Aberdeen are fully switched on to the electric revolution and could possibly be among those with the highest adoption rate of electric vehicles.”

City

Percentage of bookings with YourParkingSpace.co.uk made

by EV/hybrid vehicle owners London 4.60% Cardiff 4.41% Aberdeen 4.01% Oxford 3.28% Nottingham 2.49% Portsmouth 2.48% Southampton 2.48% Brighton 2.29% Manchester 2.17% Cambridge 2.13% Edinburgh 2.01% York 1.83% Derby 1.74% Reading 1.68% Liverpool 1.54% Glasgow 1.44% Bristol 1.27% Newcastle 1.05% Exeter 1.02% Leeds 0.87%

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 7

NEWS

AIR CONDITIONING & THERMAL MANAGEMENT @PMFmag

www.pmfmag.co.uk

pmf@hamerville.co.uk

The date of Hats On 4 Ben is changing

Team Exol inspires with collective fundraising feats Exol’s Financial Controller, Anthony Eddowes, has successfully completed the London Marathon 2019 in aid of Papyrus, a charity that strives to prevent suicide in young people.

Anthony decided to run the 26.2-mile race for the organisation, which exists to reduce the number of young people who take their own lives by shattering the stigma around suicide, equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.

This is a cause very close to Anthony’s heart and thanks to his incredible efforts, he has so far raised almost £2,000 for the charity. The London Marathon is the biggest race in the UK and sees over 40,000 people run the famous course.

Anthony successfully completed the race in a very respectable time of four hours and 48 minutes.

Steve Dunn, Exol Lubricants Sales & Marketing Director, added, “Anthony’s achievement in completing one of the world’s greatest challenges while raising a significant amount of money for such a worthy cause as Papyrus is nothing short of inspirational.”

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8 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

Instead of October, the next Hats On 4 Ben entails a whole week of millinery mayhem in May 2020, in line with Mental Health Awareness Week.

The reason for the date change is because the company wants to bring its followers the same experience they’ve had for the past three years, but even more of it!

Ben has also been listening to its feedback; followers said they wanted more of a chance to show their support. By holding Hats On 4 Ben across a whole week, this gives them more of an opportunity to take part. It also gives the company more of a chance to spread the word about its lifechanging work. This means Hats On 4 Ben won’t take place this October (2019),

because the company will be getting ready for next May. There will be an announcement soon regarding the confirmed dates.

NGK supports greatgrandfather’s charity skydive NGK is sponsoring an 82-year-old parts worker who is making a charity skydive.

The ignition specialist is supporting Les Paul, who is planning the jump to raise money for The British Heart Foundation.

Les, who works as a Warehouse Operative for independent distributor and NGK customer, Thor at its branch at Fengate, Peterborough, will take to the air at Sibson Airfield near Peterborough on Sunday 14th July 2019.

It will be the fifth time Les will have made a skydive, having in the past raised funds for Alzheimer’s, Air Ambulance, Prostate Cancer and other charities.

Les, who has worked for Thor since 1991, took his first skydive aged 73. He said, “I really enjoy doing it. When I did my first one, I was a bit disappointed that I wasn’t more nervous. Each one is different and is a memorable experience. If I can raise some money for The British Heart Foundation by donations from companies such as NGK and Thor, and friends and colleagues, then all is well and good.”

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READER SURVEY

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We value the feedback and opinions of our readers here at PMF, and we want to continue bringing you the most relevant and informative content possible, both in the magazine and on our website.

In order to do that, we need to hear from you, the readers!

If you’d like to have your say, why not fill out our reader survey?

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PROFESSIONAL

MOTOR factor VOLUME 19 ISSUE 6 JUNE 2019

Striking a balance The value in offering a combination of modern and traditional tools.

PROFESSIONAL

MOTOR factor I

10 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

PEOPLE & INDUSTRY...

MARKET TRENDS & ANALYSIS...

Recent developments in the Your Car – Your Choice campaign.

The benefits of a cloudbased server system.

BUSINESS & TRAINING...

This month’s dedicated features: ‘Filters’ and ‘Tools & Equipment’.

A beginner’s guide to business tax.

AND...

PROFESSIONAL MOTOR MECHANIC

MECHANEX

THE REGIONAL TRADESHOW FOR AUTO REPAIR PROFESSIONALS

2019 DATES ANNOUNCED

Sandown Park, Surrey I Tuesday 12th & Wednesday 13th November I Opening hours: 10am – 4pm

ACCESS TO THE BIGGEST NAMES IN THE INDUSTRY With the automotive aftermarket evolving at an alarming rate, it’s more important than ever for you stay on top of the latest technology from the industry’s most influential suppliers. At Sandown Park in 2019, many of the biggest names in the industry will be exhibiting at MECHANEX. Here are a few of the exhibitors that have already booked their slot for this year’s event: NGK, Continental Automotive, Hella, Rotronics, Launch UK, UAN and Sykes-Pickavant.

There are more to follow, so watch this space!

BRING YOUR CUSTOMERS ALONG This year, factors can get involved again! Why not gather together a group of your customers and bring them along to Sandown?

MECHANEX is offering the opportunity to receive discounted travel costs for all who would like to bring customers along to Sandown Park.

To find out more about booking a minibus or alternative travel arrangements, call 01923 237799

GET SOCIAL To keep up to date with all things MECHANEX, like us on Facebook and follow us on Twitter!

MECHANEXShow

@MECHANEXShow

FOR MORE INFORMATION, VISIT: WWW.MECHANEX.INFO Also returning this year, running alongside MECHANEX:

PEOPLE & INDUSTRY

APPOINTMENTS

Movers and shakers PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket.

Primalec

Auto Windscreens

Aaron Macfarlane has been appointed Senior Product Manager, AC&R, for Primalec, a producer of leak control and air conditioning service solutions.

The 49 year old has a wealth of experience in the sector and has joined the Kentbased company from Euro Car Parts, where he was Air Conditioning Product Manager. Aaron will bring a fresh perspective and more than 20 years of automotive air conditioning experience, having worked in the industry for companies small and large. He will take on responsibility for managing major parts of the Primalec and Unicorn AC&R product portfolios to make sure that customers get even better service and support.

Rupert Armitage is stepping down from his position as Auto Windscreens’ Managing Director, with Operations Director, James MacBeth, being appointed to the role.

James’ career with Auto Windscreens spans nearly 30 years. Commencing as a Trainee Technician in 1992 and progressing to Fitting Centre Manager, James took up the position of Regional Manager in 2013, two years after the business was acquired by Markerstudy Group. He was then promoted to Operations Director in 2016.

Kevin Spencer, CEO of Markerstudy Group, commented, “James is familiar with every detail of the Auto Windscreens’ operation. With hands-on experience, industry knowledge that is second-to-none, and a desire to embrace new technology, he’s the ideal candidate to take over from Rupert and drive Auto Windscreens on to the next chapter.”

KYB KYB Europe Aftermarket has announced changes in the structure of high-level management. These changes follow the appointment of new Vice President, Tetsunosuke Nagasawa, joining after a highly successful period being responsible for KYB Russia.

Juan Carlos Diez, formerly Director South, now assumes the position of European Sales Director. Diez has worked at KYB since 2002; this new role will see him responsible for the overall sales activities in Europe.

“The consolidation of the European Aftermarket has seen our customers develop into large, multinational companies and international trading groups,” says Juan. “The new structure allows KYB European Aftermarket to deal with this new level of customer by operating with a similar, multinational focus. All the while, our nine branches and their General Managers will report directly to me, ensuring we never lose any attention at a country level and keep improving our support to all customers”.

Also reporting to Diez are the new roles of Business

Development Director and Key Account Director.

These roles will be taken by Radoslaw Palka, formerly Director East, and Andrew Marpole, formerly Director North, respectively. Palka has been with KYB since 1999, and his new role sees him tasked with developing relationships in new markets and with new customers. Andrew has been with the company since 2003, his new role gives him the responsibility of managing and supervising the key customers of KYB Europe Aftermarket, helping to develop sales and marketing strategies across Europe and ensuring there is a clear overall strategy for these key customers followed in each of KYB’s nine branches.

Finally, Chris Flood, formerly UK Operations Manager, will take the role of European Logistics Manager. Chris has managed the highly successful UK warehouse for over 10 years and is tasked with replicating the same success across KYB’s five European warehouses.

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 13

U P D A T E

Wendy Williamson delivers keynote speech at Automechanika Wendy Williamson, Chief Executive of the Independent Automotive Aftermarket Federation (IAAF), provided an extensive insight into the challenges faced by the aftermarket in the digital era, in a speech delivered to a packed audience at the Aftermarket Theatre, Automechanika Birmingham 2019 on 5th June.

In her speech, which covered the opportunities, technology and legislation available to support a competitive, free to access automotive industry in the digital age, Williamson also discussed how changes in other areas of the sector are influencing technology, including intelligent mobility.

The speech revisited Type Approval, a continuing theme of IAAF’s lobbying activities for the past four years, which is vital for the aftermarket’s to ensure continued access to vehicles both now and in the future. She informed the assembly that the VMs “are trying to convince the EU that Extended Vehicle is the fairest, most secure and easiest way to access the vehicle in years to come”, and with the IAAF disagreeing, she stated that “our long-term goal is to continue to fight for the standard interoperable platform.”

She also stressed that the recent ‘Proof of Concept’ exercise aims to demonstrate why the IAM needs direct real-time access to time-critical, in-vehicle data and resources to provide a base for future EU legislation”, citing that “these principles are now underpinned as our key requirements in the future as we must not let technology become an excuse for unfair and distorted competition.”

There was also an update on IAAF’s prominent Your Car, Your Choice campaign, which recently launched its awareness day in Chesterfield, where over 100 people attended the event which

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highlighted the rights that motorists and garages have under the current block exemption legislation. Williamson vowed that IAAF “will continue to promote these messages in order to offer value for money repair and servicing throughout the automotive aftermarket.”

Williamson warned delegates of the new challenges faced by today’s digital era as the industry embraces new technologies, new environmental considerations and lifestyle changes, and how emissions, electric and autonomous vehicles “will have a profound effect on our future”.

She also cautioned that changing lifestyle trends are seeing a change in ownership patterns, and the digital era is fundamentally changing how we think about driving: “we must adapt and change to ensure that we don’t get left behind”.

The autonomous vehicle was also discussed, which brings with it a new set of challenges and opportunities, delivering a whole new perspective to the industry, and while intelligent mobility was not imminent, terms such as block chains, e-hailing, demand responsive transport and connected cities would eventually become “a common part of our language in the future”.

In closing, Williamson said, “The automotive sector is facing a profound transformation as a result of changes in the digital era.

“We need to be prepared for changes in digitalisation, technology, automation, connected driving and societal changes.

As ever, we will need to continue to adapt and find new ways to ensure that the aftermarket is geared up to supply the parts, whatever they are, tools and equipment required to service and maintain the vehicles of tomorrow.”

For more information, visit www.rdr.link/FG002

PEOPLE & INDUSTRY

PMF ON THE ROAD

Putting your money where your mouth is FUCHS Lubricants invited PMF to its impressive facility in Hanley, Stokeon-Trent, to showcase how its recent investment might have enabled the company to portray itself as ‘the number one independent lubricant manufacturer in the world’.

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pon arriving at FUCHS Lubricants’ manufacturing plant, we immediately witnessed the scope of the company’s investment in a headquarters in the UK. The modern main building was surrounded by an array of busy manufacturing areas that reflected FUCHS’ claim of running ‘the most modern lubricant production facility in the UK’. The decision to invest heavily in the plant was a decision made by the company’s leadership in Germany, and Andy Brown, Technical Manager, said on the matter, “We have the capacity to manufacture 120 million litres of lubricant per year on a single shift, and currently, we are operating at about three quarters of that. This generates a huge amount of stock, and we need the necessary systems in place to allow us to deal with these figures.”

Following a brief insight into the company’s history and offering from its Commercial Automotive Director, Russell Kenyon, we were given a tour around the facility. Our first port of call was the packaging factory, where we witnessed the full scale of FUCHS’ futuristic packaging capabilities. Not only were the company’s employees working on boxing up products and moving them onto pallets, there were also automated robotic arms that moved boxes onto pallets, and automated forklifts that roamed the aisles and carried pallets of lubricant around the facility. Andy, who was keen to point out the necessity for this modern approach, said, “Automation is a

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16 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

crucial part of manufacturing. The option of having this technology has meant we have been able to respond to an increase in customer demands.”

Next up was the Quality Control (QC) laboratory, which enables FUCHS to manufacture its products to approved OEM standards. The QC lab gives the company traceability of its products, so if the QC

“As QC is such an important aspect of FUCHS’ UK production, the company is expanding its laboratory to enable it to speed up its production capabilities.”

technicians “find even the most miniscule of flaws within a lubricant batch, they stop the production process until they find out what’s wrong,” said Andy. As QC is such an important aspect of FUCHS’ UK production, the company is expanding its laboratory to enable it to speed up its production capabilities. Andy stressed that this was because: “continuous supply is important to our customers; it’s their product, too.”

We were also treated to a view of the heartbeat of FUCHS’ production operation, the control room. From here, the amount of raw materials going into each batch is carefully monitored, as is the required ratio and the size of the final product. On this rigorous process, Andy commented, “FUCHS understands that every stage of the production process is crucial to the ‘bigger picture’. One of the greatest threats to independent lubricant manufacturers in the UK at the moment is the increasing variety of specifications coming through from the VMs. These days, it is very difficult for smaller outfits to keep up with these demands, with the one-size-fits-all solution no longer working.”

For more information online, go to www.rdr.link/FG003

BUSINESS & TRAINING

ELECTRIC VEHICLES

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Electric Avenue ZF Aftermarket tells motor factors that in order to be successful in the future, they must embrace electric vehicles.

Z

F estimates that by 2030, around one third of all vehicles produced worldwide will be purely electric or hybrid electric. This is backed by figures from the International Energy Agency (IEA), which estimates that by 2030, there will be roughly one electric car on the road for every person in Japan, the world’s 11th most populous country – that’s about 125 million. This, in a nutshell, means that the automotive world is changing, and to remain competitive, the aftermarket has to follow suit. Not only do garage technicians

need to be able to deal with these vehicles safely, but the motor factors that supply them need to quickly get up to speed, to harness the power of the sale, service and repair of EV parts given the sector’s powerful growth.

The powerful growth of the electric sector will be spurred by policies that encourage drivers, fleets and municipalities to purchase clean-running cars. Low emission zones are now in place in 200 cities across Europe. On 8th April 2019, London took things a step further by

becoming the first city to introduce an ‘ultra-low’ emission zone, a model which will almost certainly be replicated across other cities. This is a move that will encourage governments to incentivise EV ownership, and drivers to change their vehicle for a lower emissions alternative; driving aftermarket growth.

Electric Blue In September 2018, under its TRW brand, ZF Aftermarket introduced the first brake pad specifically designed for electric vehicles. With a staggering 97% of the European electric car parc covered within months of launch, including Tesla and the Nissan Leaf, demand is only set to increase.

The program, known as Electric Blue, will be expanded with products for hybrid that are already in the testing process. This has been a complete game changer. Prior to this, drivers of electric vehicles had to return to their main dealers for a simple brake pad change.

This brake pad emits less dust into the atmosphere. It also emits less harmful metals, such as copper, that can pollute our waters. Studies have raised concerns about the lack of external noise that EVs produce, from a safety aspect, and this is something that the vehicle manufacturers are working on. Internal noise, however, is unacceptable to drivers today. This product minimises component noise and vibration

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 17

BUSINESS & TRAINING

ELECTRIC VEHICLES

“The powerful growth of the electric sector will be spurred by policies that encourage drivers, fleets and municipalities to purchase cleanrunning cars.” from inside the vehicle. Made with a new FMG 53 material that produces less NVH compared to standard material when supported by a special multilayer shim and coated noise damping accessories, tests show this is much quieter than those fitted to traditional vehicles, whereby any noise is masked by the sound of the engine.

For some workshops, the growing shift away from conventional vehicles towards electric is a cause for concern. However, ZF Aftermarket adopts the policy that with

preparation and targeted strategy, opportunities are to be found within any change, and is thus embracing the growth of the electric vehicle market.

Actively shaping the next generation aftermarket, at an early stage, ZF Aftermarket developed training courses to enable technicians to deal with high voltage systems and safely fit electric parts.

“Electric vehicles are here to stay,” says Martyn Houghton, Senior Manager, UK IAM,

ZF Aftermarket. “In the aftermarket, we are really only at the beginning of this journey.

At ZF, we see big opportunities for members of the distribution network and workshops that adapt to accommodate this change, and firmly believe that those who capitalise on this now will be long term leaders destined for success.”

For more information online, go to www.rdr.link/FG004

BUSINESS & TRAINING

INSURANCE

AdobeStock_naypong

Are you covered?

Hugh J Boswell discusses whether technicians’ insurance is valid when it comes to fitting customer supplied parts. Here, the insurance broker not only advises on what to do and what not to do, but it explains how motor factors can best serve their clients in this regard.

M

otor Factors are always looking to offer the best possible service and advice to their clients when supplying the product required to get the job done. Boswell’s motor trade clients often ask whether their insurance covers fitting parts supplied by customers. As fitting customer supplied parts is a hot topic that directly affects motor factors, the company wanted to share its stance on the matter.

Following Boswell’s 40 years of experience in providing insurance to the motor trade, the company has a good insight into what works well. Here is its advice.

The first element to acknowledge is that all insurance policies differ, so there is no hard and fast rule, but many motor trade insurance policies will not cover the liability arising from the fitting of second-hand parts. This means that if a loss was to occur as a result of used parts being fitted, it would potentially not be covered.

Another key issue in this debate is ascertaining whether the part is new or

indeed used/second-hand. Without the part being purchased from a trusted parts supplier, establishing its origin can be difficult.

The other issue is being able to establish liability. When something goes wrong, it can be difficult to identify whether negligence can be attributed to the fitter (covered under the Defective Workmanship section) or the part itself (covered under the Product Liability section). Even if the part could be identified as being at fault, passing claims to less reputable suppliers/manufacturers – especially if purchased from overseas – can be problematic.

To this end, the company advises its clients not to accept customer supplied parts to avoid risk. Motor factors also need to be vigilant of the source. If a garage customer asks for your advice on the matter, feel free to provide Hugh J Boswell’s details in order to avoid any risk or misinterpretation; the company says it is more than happy to provide guidance on the subject.

“The company advises its clients not to accept customer supplied parts to avoid risk. Motor factors also need to be vigilant of the source. If a garage customer asks for your advice on the matter, feel free to provide Hugh J Boswell’s details.”

For more information online, go to www.rdr.link/FG005

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 19

MARKET TRENDS & ANALYSIS

MARKET RESEARCH

AdobeStock_tonefotografia

Our survey says...

For the last nine years, Kalimex, global distributors of K-Seal permanent coolant leak repair and UK distributors of the JLM Lubricants’ product range, has commissioned an independent market research company. Here is the 105 page report distilled into 500 words!

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n December 2018, the research team contacted 200 motor factor stockists – comprising those from buying groups as well as independents – to find out: Whether or not K-Seal is still a number one bestselling category product 1. Their awareness of JLM Lubricants’ products 2. Is the online world good or bad for motor factors?

3. What mechanics think about K-Seal and the JLM range 4. Are electric vehicles affecting factors’ business?

Is K-Seal your number one bestseller?

To date, over seven million bottles have been sold worldwide. Just a few months

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20 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

ago, K-Seal became the number one category bestseller in America. But, it’s a hotly contested category in the UK and USA. The researchers reported: ‘K-Seal continues to perform exceptionally well in terms of popularity, reputation and dealer recommendations.’ 씰 ‘K-Seal is the clear and emphatic number one across all types of leak sealant. 88% of retailers declare it their bestselling brand.’ 씰

Stockist comments included: 씰 “K-Seal is now the market leader and I’ve stocked it for a long time. It’s better for general leaks but it also fixes major

씰

leaks on a vehicle.”

“K-Seal is so good it sells itself. If that won’t cure the radiator leak, then it’s knackered. I’ve used it myself.”

How aware of JLM Lubricants’ products are you?

The researchers reported: “Awareness has improved this year, going from 63.5% to 68.3%. Substantially more of the buying group members are aware at 77%.

Stockist comments included: 씰 “They do some cracking products, EGR cleaner and others; all their stuff is very good. Just not high profile enough.” 씰 “We stock everything they do. DPF cleaners are their main target.”

AdobeStock_Kaspars Grinvalds

Is the prominence of online retail good or bad for motor factors?

In previous years, stockists have said internet sales are affecting their sales. The mood had changed, however, with researchers reporting: “Customers continue to be well informed when they visit the retailer, with the vast majority asking for a brand by name. The general perception is they are doing homework online. Having said that, stockist recommendations also remain important; some need a little extra guidance.”

Does the trade recommend K-Seal and JLM Lubricants’ products?

The answer was a resounding yes for both brands. Comments included: 씰 “The garages buy it. We never get asked for anything else.” (K-Seal) 씰 “The garages genuinely ask for K-Seal all the time.” 씰 “We sell a lot of JLM’s DPF range to garages on the back of Darren Darling using their products.” (Darren is the founder of The DPF Doctor Network and an independent ambassador for JLM Lubricants)

Is the presence of electric vehicles in the market generating sales?

As the researchers reported, electric vehicles have some way to go before stockists are convinced of their spin-off selling potential: “The advent of electric vehicles ownership has not yet translated into many retailers stocking relevant

products and although most think that electric vehicles will have no impact, only 5.5% see them as positively affecting business.”

For more information online, go to www.rdr.link/FG006

MARKET TRENDS & ANALYSIS

BEAT THE DEALER

‘Dealer No More’ febi supplies a range of dealer-only perceived products, delivered next day. The selection of niche parts cover all areas of the vehicle, with strong coverage of electrical components. The ‘Dealer No More’ range also includes a variety of different manufacturers, including Vauxhall, Peugeot and Volkswagen.

The range includes the following dealer-perceived parts:

PART

DESCRIPTION

OE NUMBER

FITS

APPLICATIONS

105933

Radiator Cap

1 301 104, LR 000243, LF50152-05A

Ford Fiesta (2008-2017), (2017-), Focus (2003-2018) / Land Rover Range Rover Evoque (2011-2018) / Mazda Mazda3 (2008-2014)

1,216

104801

EGR Valve

55570005

Vauxhall Astra (2009-2015), (2015-), Insignia (2008-2017), (2017-), Meriva (2010-), Mokka (2012-), Zafira (2011-)

42

106239

Hazard Warning Flasher

1K0 953 509 A

VW Golf 5 (1K), Jetta 5 (1K)

143

106036

Manifold Pressure Sensor

1 940 807

Ford B-Max (2012-), Fiesta (2008-2012, 2012-2017)

25

104632

Faceplate

204 680 03 07

Mercedes C-Class (204), E-Class (207)

98

All new parts are rigorously tested before they become part of the febi range, to ensure they measure up to the exacting standards required. Only after undergoing several stages of testing and quality management will new parts become available to the market.

The febi product brand is part of the bilstein group, which also incorporates the strong SWAG and Blue Print brands.

For more information online, go to www.rdr.link/FG007

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22 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

MARKET TRENDS & ANALYSIS

ENGINE TECHNOLOGY

Push and pulley Dayco is a producer of original equipment (OE) torsional vibration dampers; the same product line is available to the aftermarket. Here, the company explores the ins and outs of this important product category.

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odern powerplants are highly engineered to deliver the optimum combination of power and torque, alongside fuel efficiency and minimal exhaust emissions. This objective often comes at the cost of high levels of engine vibration, which is generally intensified by the significant pressures present in the engine’s combustion chambers, an occurrence especially prevalent with diesel units.

This vibration is transmitted through the crankshaft and therefore has a significant impact on the engine’s power transmission drive systems. To reduce this problem, Dayco engineers have developed the damper pulley, or DPV. Generally installed directly to the crankshaft, the damper reduces the circular vibrations that cause the primary problem, decreasing wear on many of the engine’s components. Naturally, the front end auxiliary drive (FEAD) system is a principal beneficiary, which increases the durability of the entire powerplant and improves comfort for the vehicle’s occupants.

There are three types of damper that, depending on the application, are generally installed: the simple, double and decoupler.

Rather than being connected straight to the crankshaft, the simple damper is integrated within the FEAD system, as this provides sufficient vibration reduction for applications with standard NVH (noise, vibration and harshness) requirements.

The double damper encompasses two rubber elements within its metal parts, which are designed to absorb vibration at different frequencies, and is for use in applications that generate high power and increased vibration, such as modern diesel engines.

Although the decoupler damper still incorporates a rubber ring, the damping

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24 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

course and irrespective of the signs, Dayco suggests they are changed every time the timing belt is renewed.

Technicians must be aware, however, that in order to check the damper correctly, it needs to be removed from the engine because the back, as well as the front, needs to be examined to fully assess its condition. In addition, whether it needs to be replaced or not, the bolts must be changed, as they are designed to stretch on initial fitment and will no longer meet their design tolerances if reused. function is carried out through metal springs, as opposed to solely relying on its rubber element. It is used on the latest generation engines with greater power and enables the FEAD system to cope with high mileage and adverse conditions, particularly for applications that feature a BSG (belt start generator) function.

Damper replacement Naturally, as with every wearing part, over the course of time and as the vehicle’s mileage increases, problems can occur and the damper can lose its efficiency or sometimes even break, which itself obviously increases the risk of failure in other parts of the engine’s drive systems.

To avoid these problems, dampers should be checked for signs of wear, such as abnormal noises, unpleasant vibrations or even steering oscillations, at every 40,000m interval or when replacing the auxiliary belt. However, as a matter of

Aftermarket solutions In common with all the products that Dayco manufactures, its DPVs are produced in the same facilities, to identical standards, so whether the damper is destined for OE or aftermarket supply, it is of the same quality, which provides peace-of-mind to both the workshop and its customer.

For maximum convenience and to ensure the highest standards are maintained during its installation, each damper in the 160 plus-strong Dayco range that technically also requires its bolts to be replaced, comes complete with the correct specification bolts. This assurance and the 95% vehicle parc coverage the programme provides, makes Dayco DPVs the ultimate choice for the discerning aftermarket professional.

For more information online, go to www.rdr.link/FG008

MARKET TRENDS & ANALYSIS

TALK OF THE TRADE

Offering insight into the buying behaviour of trade customers, PMF casts an eye over sister publication Professional Motor Mechanic to explore the products, services and industry news stories that have been the talk of the trade over the last month.

Actronics

AutoMate

videos into bite-sized levels, which are designed to guide technicians and apprentice technicians through the library along a logical learning path. The company claims to offer a training subscription to fit the needs of any garage.

The first dedicated feature, Remanufacturing, opens with Actronics’ advice on why some jobs are best left to a specialist remanufacturer. Almost all electrical components on a vehicle suffer from some kind of failure, and TCUs are no different. With the TCUs exposed to fluctuations of ‘extreme’ temperatures, they suffer from wear and tear, and eventually fail. When they fail, they need to be removed from the valve body with great care, and with the Printed Circuit Board (PCB) within the sealed unit, a specialist CNC machine is required to cut and remove the top of the PCB without causing damage to the PCB itself or the components on it. The entire remanufacturing process is full of potential obstacles, with plenty of tricky steps along the way.

PMM’s June issue begins with a special report on new ways of training.

AutoMate’s Harrison Boudakin highlights significant developments in technology in the automotive sector as the reason for a more competitive aftermarket, with new, upstart brands eroding the market share of formerly unopposed brands. Harrison recognises hybrid and electric vehicles as representatives of a seismic shift in how cars are designed and engineered, with their high-voltage powertrains and compact electric motors. With this being the case, it is increasingly difficult for technicians to stay up to date with technology; the days of being trained once, and trained for life, are over.

Technicians now need to be able to accumulate knowledge about the latest technology quickly and at a low cost, as well as being trained in a clear manner. As a result, AutoMate developed the AutoMate Training platform, which, with over 400 videos, is capable of training technicians in the latest technological developments. It organises the training JUNE 2019

PROFESSIONAL

MOT OR

FR T E R E A

On to the A/C & Thermal Management feature, and DENSO explains why technicians should consider the mechanism of a compressor, as well as the refrigerant it compresses, when making the crucial decision of which oil to use. As several types of compressors are available, which one is fitted is largely dependent on the age and, therefore, development of the air conditioning system in the vehicle. As well as being the same in terms of function, these compressors also all require lubrication.

For example, for reciprocating and rotary compressors, PAG 46 oil is the correct specification Denso lubricant, whereas PAG 100 oil suits through-vane compressors.

The takeaway message from the article is that there is no such thing as universal compressor oil, meaning that technicians and motor factors alike must be wary of which oil is correct for which compressor.

Following this, GEMCO speaks about why garages can’t afford to ignore the revenue opportunities that are available from comprehensively servicing A/C

T T O H E

CLUTCH CLINIC

TECH TIPS

D

E

HOW TO

M O T I R â– D I A G N O S T I C S â– S E R V I C I N G â– R E P A AND REPAIR PROFESSIONALS THE TRADE MAGAZINE FOR SERVICING

COOL CUSTOMERS Cashing in on A /C servicing this summer

This month, REPXPERT Alistair Mason inspected a 2005 1.1L petrol Peugeot 206, which had covered more than 75,000 miles. It was difficult to get the vehicle into gear, as the clutch was not fully disengaging and there was a ‘scraping’ noise emanating from the bell housing area, so a gearbox removal was advised and authorised.

í˘˛

F

or this repair, Alistair needed a two-post vehicle lift, transmission jack, engine support and clutch alignment tool. A gearbox removal should be a straightforward task for an independent technician.

í˘ł

Step-by-step procedure With the vehicle placed on the ramp, open the bonnet and remove the air filter/box assembly, the battery and carrier, which gives good access to the top of the gearbox and bell housing area (Fig 1).

í˘´ “Ensure the clutch plate is facing the correct way, indicated by ‘Gearbox Side’ (or ‘Getriebe Seite’), then tighten the bolts evenly and sequentially, and finally, torque to the manufacturer’s specification.â€?

of the clutch diaphragm fingers had been ground away and snapped off (Fig 2). The release bearing was also inspected and was deemed unserviceable, as it had damage to the contact area and no lubrication in the bearing (Fig 3).

There could be a few reasons for this fault: â– The bearing coming into constant contact

í˘ą

TECHNICAL TIPS AND CLINICS ADVICE ‘HOW TO’ GUIDES AND BEST PRACTICE UPDATES BUSINESS ESSENTIALS AND TRAINING

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The DPF Doctor’s surgery

Replace the clutch on a Peugeot 206

Detach the multiplug from the reverse light switch, remove the earth lead connection from the top of the gearbox, and disconnect the clutch cable from the gearbox by pulling the cable forwards and unhooking from the arm. Next, undo the upper bell housing bolts and top starter motor bolt, then, at the rear of the gearbox, disconnect the three gear change linkage rods.

Before raising the vehicle lift to gain access to the underside, slacken the hub nuts for both front driveshafts.

16 JUNE 2019 PMM

26 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

“On this occasion, with the gearbox removed, the fault was easily identified: some of the clutch diaphragm fingers had been ground away and snapped off.�

Next, raise the lift and drain the gearbox oil, release both bottom ball joints from the front hub assemblies, pull the hub assemblies outwards and remove the outer CV joints. On the O/S/F driveshaft, the centre bearing also needs to be released, before removing both driveshafts from the vehicle and storing them safely.

Remove the starter motor retaining bolts and the engine speed sensor from the front of the bell housing and lower bell housing bolts, leaving two easily-accessible bolts to retain

the gearbox until it can be removed.

With two transmission jacks, support both the engine and the gearbox. Use a ladder to reach the topside of the engine, and then remove the gearbox mounting. Lower the engine and gearbox assembly slightly, remove the final bell housing bolts, ease the gearbox away from the engine, and, once clear, lower the gearbox with the transmission jack and store safely.

On this occasion, with the gearbox removed, the fault was easily identified: some

with the clutch, causing the bearing to get hot and seize, which can eminate from the driver resting their foot on the clutch pedal. ■The release system’s alignment is not

correct; the release fork lever bushes are worn and the release fork is twisted/bent. â– The release bearing guide tube is worn,

not allowing the release bearing to return correctly.

Clutch replacement is needed Remove the old clutch, and remove the glaze from the flywheel by using Emory cloth and clean it with brake and clutch dust cleaner.

Next, mount the new clutch plate onto the gearbox input shaft to ensure correct fitment

í˘ľ (Fig 4). Next, using a clutch alignment tool, mount the new clutch assembly onto the flywheel (Fig 5).

Next, ensure the clutch plate is facing the correct way, indicated by ‘Gearbox Side’ (or ‘Getriebe Seite’), then tighten the bolts evenly and sequentially, and finally, torque to the manufacturer’s specification.

The next task is to examine the release system. On this job, the release bearing was replaced, as it is part of the clutch kit. On closer inspection of the release fork, excessive wear was evident in the nylon bushes, as was slight wear on the fork itself.

Therefore, the release fork and bushes were replaced, as was the release bearing guide

Darren Darling takes a look at a classic case of DPF faults going unchecked or being misdiagnosed, and explains how to do the job the DPF Doctor way.

T

í˘ś tube (Fig 6).

Apply a light smear of high melting point grease to the gearbox input shaft splines and wipe off any excess – in the areas where metal is running on nylon, no lubrication is required. Ensure both engine to gearbox alignment dowels are installed in the engine.

Ensure the clutch cable is operating smoothly, but be aware that it is always best practice to change it. In this instance, the self-adjusting clutch cable was replaced.

Using the transmission jack, ease the gearbox into position, locate the gearbox input shaft into the clutch plate, and then ease it onto the alignment dowels. Once in position, secure it with a bell housing bolt.

Installation is in reverse order of removal.

Torque all bolts to the manufacturer’s specification and refill the gearbox with the correct quantity and specification of gearbox oil. Once the battery lead has been connected, reset all electrical systems. Finally, carry out a full road test to ensure a quality repair.

GO TO

rdr.link /A F101 for more

information on Schaeffler products, fitting instructions, labour times and much more.

PMM JUNE 2019 17

his vehicle was presented to us with fault codes P2463 – DPF Soot Accumulation and P2459 – DPF Regeneration Frequency. No other fault codes were present. After discussing the history of the problem with the customer, we were informed the DPF had been clean two weeks previously but was now causing problems again. This appeared to be a classic case of treating the symptom not the cause. This unfortunately is something we see regularly, and it’s the reason why we always undertake our own assessment of the vehicle to identify the root cause of any DPF problems.

Vehicle: Mazda CX-7 2.2 D Issue: DPF blocked due to low boost pressure

a healthy 4mb of pressure at idle; no fault codes or limp mode. Now we had got rid of the exhaust restriction, we could find the problem. We were working in reverse order on this vehicle as we’d usually be looking for the fault first before cleaning the DPF, but in this case it was the right approach.

To find out more about joining the DPF Doctor network, go to rdr.link /A F143.

The DPF assessment Taking a proper look, we did have a blocked DPF with pressures in excess of 150mb at idle. Considering that this DPF had been cleaned elsewhere only two weeks ago, we were most likely dealing with an issue that was causing the DPF to block quickly rather than the it being unable to regenerate (we’d already established that the driving conditions were good due to the customer’s commute to work).

So, let's find out why. We quickly established that boost pressure was low, and so was mass air flow. We were mindful that such a high restriction in the DPF will affect these. We smoke tested the boost system to rule out any leaks. This passed the test. We consulted the customer, who authorised us to clean the DPF first so we could get a closer look at boost pressure and air flow without any excessive restriction in the exhaust.

We successfully cleaned the DPF using the JLM DPF Clean & Flush kit. We now had

22 JUNE 2019 PMM

We could see when monitoring MAF/EGR that we had an issue with the EGR valve failing to fully close. We addressed this first by stripping and cleaning the EGR. Happy with the EGR, we moved on to the boost issue. We started by testing the control side of things.

For this the simple tools are the best! As you can see in Fig 1, we had no vacuum at the turbo, so we worked backwards. This was also the case supplying the boost control solenoid.

The Mazda uses a vacuum pump driven by the timing chain. This has two outputs – one feeding the brake servo, the other supplying the boost solenoid. We had healthy vacuum feeding the brake servo but very weak vacuum feeding the boost solenoid. On closer inspection, we saw that the outlet from the pump was partially blocked with carbon.

We attached a pipe and used some JLM Air Intake & EGR Cleaner. This was left to soak for a few minutes. We used a small pic to ensure the pipe was clear.

í˘ą

í˘˛

Full vacuum and boost pressure was restored! We carried out an extended road test and were happy with what we saw.

This is another unfortunate example of faults being left unchecked or misdiagnosed, as we’ve had to address three issues here.

Had we seen the car sooner, we would have been dealing with a sticking EGR valve or the vacuum issue.

We treated the car to a tin of JLM Diesel Extreme Clean as an aftercare product to help clean things up, and we’ll see the car in two weeks for a follow up assessment.

Job done!

For more information about the range of products available from JLM, go to rdr.link /A F104 .

sensors are dealing with these problems, Elta advises inspecting them, cleaning them, and in some cases, repairing them.

Finally, the feature saw an insight into Mobiletron’s latest ranges of knock and brake wear sensors. The main function of a knock sensor is to ensure that the vehicle’s engine is as powerful and efficient as possible, and it does so by detecting incorrect detonation or pinging from the engine. Failure of knock sensors usually occurs as a result of drivability problems; they’re particularly sensitive and can be damaged easily. A common cause of failure is corrosion from condensation.

This failure leads to a lack of power, hesitation from the engine, and higher fuel consumption, which can seriously damage the engine. The purpose of brake wear sensors is to alert the driver when the vehicle’s brake pads are wearing thin, with a signal being sent to the dashboard warning light. Once a brake pad sensor has completed a circuit through contact with the rotor, it can’t be reused, and a new brake pad sensor needs to be installed alongside every change in brake pads.

well as enabling its user to subscribe to manufacturer’s clouds and download software specifically for a vehicle. It has coverage of over 80 manufacturers, as well as full diagnostics, service functions, channel coding and programming, an 8 Megapixel camera, 64GB internal hard drive/2GB RAM, and wireless Bluetooth diagnostics. For more information on this new device, see page 46 of this issue of PMF.

Gemco

systems. The company estimates that if a garage invested in an A/C machine, some oils, leak dyes, a nitrogen leak test kit and technician training, it could expect to get payback in 12 months, based on just six jobs per month.

In the Diagnostics & Engine Management feature, Autel’s MaxiSYS MS908Pro is analysed. The Pro contains increased capabilities when compared with its predecessor, the MaxiSYS MS908, and it contains the J2534 programming device. The diagnostics tablet has further programming capabilities and options, as

Elta

Elta Automotive then discusses the visual symptoms of failure of a lambda sensor. An unheated sensor tends to have a lifespan of 45,000 miles, whereas a heated sensor can usually last closer to 100,000 miles. In these cases, many will fail due to age, but vibration or damage to the heater element, connectors and/or wires can cause premature failure. For example, with antifreeze contamination, the visual sign of the issue is that the sensor nose will have a grainy white/light grey coating. With engine additive contamination, the sensor nose will be contaminated with white or red deposits, but these spots are oily and black in the case of oil contamination. The sensor nose has shiny grey deposits on it when it’s faced with lead contamination. If lambda

Autel

BUSINESS

& TRAINING

A/C

SPECIAL REPORT

Mobiletron

& THERMAL MANAGEMENT

LIGHT COMMERCIAL VEHICLES

Tackling the skills shortage Skills Group, an apprenticeship provider, discusses how accommodating apprentices can help garages to build a strong team of technicians and overcome the worrying skills shortage that the industry currently faces.

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here is a well-publicised skills shortage in the automotive industry. Historically, it has been amongst the poorer paying sectors, and over time this has affected recruitment, leading to an over-reliance on workers from abroad. Although this is no longer the case, and perceptions of the automotive industry are slowly changing, garages are still struggling to find workers with the necessary skills and qualifications. Therefore, in the current climate, there is a real need to attract the right people, with incentivised, attractive training programmes that benefit both garage owners and those entering the sector.

One of the most constructive routes into the industry is an apprenticeship, which provides on-the-job training with an employer, with approximately one day a week spent in college or with a training provider. However, when a learner is not quite ready to enter the workplace straight away, some providers offer them an initial study programme. By completing a course with the provider before employment, the learner will arrive at the garage already equipped with the basic training in the sector and will be confident that they want to pursue the career path. Throughout a study programme or apprenticeship, learners develop hand, tool and equipment skills, helping to narrow the gap between school and work, which often makes the difference between success and failure.

Over the next 12 months, there will be a change to training with the introduction of

A platform for success?

COSTING it out

RANGE FOCUS

Ring Automotive explains why technicians should look beyond cost and consider installation time when weighing up LCV lighting.

A/C Recharge range

the Apprenticeship Standard, which is being rolled out nationally across all industries. The new Standard is designed by employers for employers and so focuses on equipping learners with the essential skills, knowledge and behaviours needed to flourish in the industry. The new assessment process is rigorous, but ensures that apprentices have a wealth of experience before the end of the programme. This is important as the automotive industry is rapidly developing and, as a result, training in the sector is now more complex. Learners have to get to grips with technological advances that are often built in as standard to new cars. There is also the problem of time constraints, with an

increased number of jobs due to more cars on the roads. Apprenticeships counter these issues, providing the opportunity for learners to work alongside experienced professionals, encountering a variety of problems and having to solve them. They also offer the employer the chance to shape the apprentice to fit in with their garage and working practices. This means that by the end of the apprenticeship, the learner is not only qualified, but has an abundance of practical experience and is a confident professional.

Apprenticeships provide a credible route into the sector, offering the apprentice the chance to learn and earn on the job, while providing manpower for the garage to address the skills shortage. Changes to apprenticeship funding have also just been implemented to benefit small and medium-sized businesses.

In early April, employer contribution towards apprenticeships dropped from 10 to 5%, which makes it even more affordable to train apprentices across a wider age range and increase uptake in training going forward.

For more information online, GO TO

rdr.link /A F112

Online work provision is a divisive topic in the aftermarket, but Checkatrade believes that garages are missing out on the opportunity to build their reputation and potentially generate more business. In this article, the company explains why the platform might be of use to PMM ’s readers.

The Members Board is offering a unique opportunity to work with Checkatrade to tailor the service for the automotive industry. Join today and start growing your business with a £25+VAT joining fee, and then it’s just £69.99+VAT per month, with 12 months for the price of 10. You can also choose to be included in a local directory in your area, which is posted to 50,000 homes.

PMM JUNE 2019 31

C

ompared with other trades, automotive technicians are seriously under-represented within Checkatrade’s directory of more than 30,000 listed tradespeople. This means that garages that decide to lead the way can get a step ahead of the competition by listing their business as a trusted and vetted member.

Unlike other platforms, which focus on bidding for leads – creating a race to the bottom in terms of price – Checkatrade is a reputation builder that encourages potential consumers to approach tradespeople based on the portfolio of work and reviews that they have built up online. Customers know that to become a member, tradespeople have to pass a thorough and vigorous vetting process.

More than 4.3 million reviews have already been posted to the online directory, offering honest and trusted feedback – there’s a reason Checkatrade has an ‘excellent’, 9.1 TrustScore rating on Trustpilot.

The platform was founded in 1998 after a tornado hit the small West Sussex town of Selsey. As a result, traders from around the country poured in to help rebuild the area.

Unfortunately, some decided to rip off the inhabitants of the town. A local businessman

realised that there was nowhere to check out the traders’ credentials, so the company that became Checkatrade was formed to end this ignorance.

To maintain a high standard amongst members, all new tradespeople must pass the rigorous vetting process, which includes, but is not limited to: identity, proving qualifications, credit checks, appropriate insurance, and previous customer references. All checks are completed by the vetting team who work through the process with all new members.

Once tradespeople have passed these checks, they can begin to build their online reputation and will appear when potential consumers search for a trade in their area.

The Checkatrade Members Board gives trades the opportunity to help shape the future of the directory. Regional representatives are appointed every 12 months via a members’ vote, and they meet once a quarter to voice the feedback of their region’s members. This process of feedback is an integral aspect of Checkatrade’s growth and it helps to ensure that the platform is working for its members.

For more information online, GO TO

STP unveils the STP Auto Freeze Air Con Recharge, and explains how it provides garages with a cost-effective solution for re-charging the refrigerant, sealing common leaks, and lubricating the A/C compressor.

I

t’s a busy time for technicians as cars are serviced ready for the summer.

You’re probably already checking the oil and fluids and tyres, but do you add A/C into the mix as well? Once a vehicle reaches three years or older, the A/C can, on average, lose 10% refrigerant a year. This is often why drivers think the A/C is working but doesn’t seem quite as cool as it once was. In many cases, a simple ‘top up’ is all that’s required.

The STP Auto Freeze Air Con Recharge range allows technicians to properly maintain A/C systems without the need for expensive equipment/training, as it does not involve R134a refrigerant recovery at any stage. With its advanced additives, it not only recharges the air conditioning, it also seals common leaks and lubricates the compressor. The patented ICE 32 chemistry extends compressor life and provides maximum cooling power. The product is now available here in the United Kingdom, having been used extensively throughout the USA, servicing over five million A/C units per year. This STP range, aimed at the trade, will re-charge and service A/C systems for a wide variety of passenger cars.

The job can be completed in just ten minutes in three easy steps, with the following three products: a canister of Auto Freeze Air Con Recharge, a Reusable Trigger Dispenser Gauge and a Test Thermometer. The Auto Freeze Air Conditioning canister can recharge up to three vehicles, and is purchased in a refillable container that carries a refundable environmental recycling and refilling deposit.

Simply remove the port cap from the A/C low pressure service port and attach the gauge to the quick connect fitting. The gauge

“The STP Auto Freeze Air Con Recharge range allows technicians to properly maintain A/C systems without the need for expensive equipment/training, as it does not involve R134a refrigerant recovery at any stage.”

will only fit the low pressure connect, so it’s safe, calibrated, and colour coded for ease of use. Finally, start the engine and set the air conditioning to the lowest setting, running the car for two minutes, and place the thin pencil type gauge thermometer (measuring from 0 to 220 F) in the air vent inside the car. This will show you the cabin temperature after two minutes.

Now you have the reading. Referring to the pressure gauge chart on the canister, you have your diagnosis and will know if the refrigerant needs topping up. If it does, which is often the case, keep the engine running, and shake the cannister and connect it to the gauge. As soon as you squeeze the trigger, it will dispense refrigerant into the system, and you will know from the gauge when the job is done.

To recap, STP Auto Freeze Air Con Recharge provides garages with a costeffective solution for recharging the refrigerant, sealing common leaks, and lubricating the A/C compressor.

For more information online, GO TO

rdr.link /AF121

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ost is always going to be a significant consideration when looking at components for LCVs. Work vans need to be resilient and efficient, while also meeting a budget to make them cost effective for the business using them. But going for the cheapest piece of kit is not always the best approach. As well as potentially being of poorer quality, if the installation time is not taken into consideration, then a lower price tag could end up costing a lot more in labour costs.

Staff time vs unit cost For a skilled technician installing a warning light, work lighting or inverter, time is of the essence, as labour will be one of the biggest elements of any job. Therefore, for your customers, cutting down installation time is a no-brainer. Plus, with lower installation time, you can get more customers through the workshop in any given day. It’s a win-win to take installation time into account when choosing your supplier.

elements may be more expensive than a conventional wired equivalent, but if it knocks an hour off installation, it can make it quicker for the installer and lower cost overall for the customer.

This principle becomes even more relevant once it comes to more complex power management and switching.

Ring Carnation’s latest Wireless Switching Power Hub can help reduce installation time by up to 35%, but still provide the capacity needed in an LCV. The Power Hub provides up to eight output ports with a total rating of 60A, providing ease of connection for ancillary electrical items. Switching is

controlled via a Rechargeable Wireless Switching Panel and comes complete with 360° swivel mount docking station. The Switch Panel is fully backlit and, like the Power Hub, features switching indicator lights. It can be also be used remotely from the docking station, enabling greater flexibility. In practice, the Ring Power Hub can reduce the installation time on a typical installation with 1x light bar, 2x work lamps, 3x interior lights and a hand wash from three hours to under two hours.

For more information online, GO TO

rdr.link/A F128

Installation options A simple example could be looking at warning lighting. Look out for models with magnetic mounts, or single bolt fixings, rather than needing several holes drilled to be secured. Camera systems that have wireless

rdr.link /A F116

PMM JUNE 2019 55

PMM JUNE 2019 69

40 JUNE 2019 PMM

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 27

THE

2019

PRODUCT

SHOWCASE WIPER BLADES

PMF guides you through some of the latest innovations to hit the market.

The BLADES range of exact-fit twin packs simplifies wiper blade replacement and reduces packaging waste by offering quality, direct OE replacements for both the driver and passenger-side windscreen wiper blades in a single, convenient pack.

The ever-developing twin-pack range currently contains 26 references which cover 130 of the most popular vehicle applications on the road. Each twin pack features concise fitting instructions as well as guidelines on how consumers can prolong the lifespan of wiper blades in order to achieve maximum efficiency.

Go to www.rdr.link/FG009

CATALYTIC CONVERTERS

NOISE CONTROL MATERIAL As a vehicle travels down the road, the sheet metal or fibreglass panels resonate, and as speed increases, the panels create more noise, making the driving experience stressful and uncomfortable. Car manufacturers often use ineffective materials to address the issue.

Dynamat claims that its products deliver a more comfortable environment for drivers.

Dynamat Xtreme is a constrained-layer damping material consisting of a thin, odourless, super sticky butyl rubber bonded to an aluminium skin. The product’s purpose is to reduce unwanted noise and vibration through a process known as damping. Damping is the action of converting these vibratory motions by dissipating their energy.

Go to www.rdr.link/FG010

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28 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

In the first half of 2019, BM Catalysts added 88 parts to its range. Around 20% of these were Euro 6 references.

Some of the latest range additions include the following catalytic converters and connecting pipes: BM92154H petrol catalytic converter: Nissan Micro and Note BM92285H petrol catalytic converter: Audi A1, Seat Ibiza, Seat Toledo, Skoda Fabia, Skoda Rapid and Volkswagen Polo BM50761 connecting pipe: Vauxhall Astra, Zafira and Cascada BM50598 connecting pipe: Ford Mondeo BM Catalysts’ range now covers 2.5 million more vehicles across the UK car parc than it did six months ago.

Go to www.rdr.link/FG011

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SHOWCASE DPF CLEANING DPF Recovery is reflecting on a rewarding three days at Automechanika 2019, where the company displayed its new Evolution Flash Cleaner.

Existing customers, new prospects and industry stakeholders were quick to praise the new kit. The new Evolution Flash Cleaner is modelled on the same technology as its larger stablemate, but in a more compact footprint.

It is ideal for smaller workshops and garages.

Richard Quantrell, Managing Director of DPF Recovery, discusses the benefits of the company’s new offering: “We’ve designed these machines to clean in a much more effective way. Instead of putting fluid and air through the DPF to clean it, we submerge the DPF in the fluid and pulse air through instead. The key benefit for vehicle owners is that our exclusive fluid has been designed to eradicate AdBlue, which delivers a more thorough, effective and long-lasting result. As far as we know, we are the only supplier with the technology to do this.’’

DPF Recovery showcased the original Flash Cleaner machine on its stand, but also introduced the new Evolution machine, which is specifically designed around a smaller footprint, making it ideal for garages and workshops that want to offer in-house DPF cleaning services.

Richard explains further: “Our equipment offers a fully automated process so that once the DPF is loaded into the cleaner, the garage owner can carry on with other work as the machine cycles through the cleaning procedure. The machine provides a beforeand-after back pressure, creating a printout of the test results as evidence for the customer. In addition, it also fully dries the DPF so it is ready to fit back into the vehicle straight away. On average, the whole process takes about an hour, but the operator intervention is about 10 minutes, creating an efficient and profitable opportunity for garage owners.’’

Go to www.rdr.link/FG012

BATTERY REPLACEMENT SOLUTION The central focus of ECOBAT Battery Technologies’ (EBT) presence at this year’s Automechanika Birmingham was the launch of its ONE BOX start/stop battery replacement solution.

Having correctly identified that many workshops were wary of taking on battery replacement work for vehicles equipped with a start/stop function, EBT, formerly Manbat, brought together the four tools necessary to undertake the work and that make up the ONE BOX package.

Laura Jones, EBT’s Marketing Manager, commented, “The purpose behind the ONE BOX concept was to provide a straightforward solution which allows the independent to take on the work with confidence and compete with the franchised dealer.”

Go to www.rdr.link/FG014

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30 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

POWER TOOLS Draper Tools has released its new Storm Force 10.8V Power Interchange series of tools. The interchangeable battery system conveniently powers every tool in the range. Bestsellers include the new Storm Force 10.8V Mini Polisher, which comes with an 80mm flat buffing sponge and 110mm polishing pad.

The new, Force 10.8V Rotary Multi-Tool Kit is also proving to be popular with customers. This handy tool features six speeds and comes supplied with a comprehensive kit of 50 accessories in a sturdy plastic box, as well as a battery and a charger.

Go to www.rdr.link/FG013

BATTERY SUPPORT UNITS To meet the demand for constant power supply during vehicle diagnostic work, GYS has launched its most powerful and technologically advanced Battery Support Unit to date. The GYSFLASH range has outputs of 30A, 50A and 100A. The latest edition to the range, the GYSFLASH 121.12 CNT FV, has a powerful 120A output, and can be used in one of four operating modes – diagnostics, charging, showroom and tester.

The GYSFLASH 121.12 CNT FV comes with the latest CONNECTED technology, which is useful for users interested in recording battery charging data.

In addition to its advanced Battery Support Unit capabilities, it is an extremely sophisticated battery charger, suitable for charging all lead acid battery types, as well as the latest generation of Lithium (LiFePO4) batteries.

Go to www.rdr.link/FG015

EPOXY PUTTY

SENSORS

Quiksteel is claimed to be the only epoxy putty to withstand up to 300°C and offer a rapid cure time of just a few minutes. This makes it ideal for technicians, who need a reliable industrial strength repair, particularly in emergency situations. Quiksteel is completely resistant to fuel, oil and even battery acid, so it really can handle the toughest repair situations around the vehicle and workshop.

Quiksteel will make strong and permanent repairs to all sorts of materials, including all metals, ceramics, glass, wood and hard plastics.

Available in a variety of colours and packs, offering Quiksteel to your customers will give them the repair solution that they have been looking for.

Exhaust temperature sensors are subject to extreme strain levels, with operating temperatures ranging between -40°C and +1,200°C. Delivering reliable and precise measurement results is an absolute must in order to enhance the combustion process and keep emissions low. Correct temperature measurements are vital for long turbocharger and catalytic converter life, and effective particle filter regeneration. To comply with these requirements, Meyle offers more than 250 Meyle-Original exhaust temperature sensors, covering Mercedes-Benz, VAG, Opel, Alfa Romeo, Fiat, Lancia, Volvo and more.

Meyle’s engineers have designed a wide range of sensors to OE specifications.

Thanks to the large number of intake openings, the Meyle-Original exhaust temperature sensors (EGT) ensure precise temperature readings and swift data processing. The high-temperature sensor has an operating range between -40°C and +1,200°C. The generously dimensioned heat protection hose with interior coating ensures maximum insulation and protection against thermal and mechanical overload. This is claimed to result in optimal temperature control, leading to reduced pollutant emissions and improved fuel efficiency.

Go to www.rdr.link/FG016

Go to www.rdr.link/FG017

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 31

THE

2019

PRODUCT

SHOWCASE

APP Schaeffler has unveiled its REPXPERT app, which was launched on the opening day of Automechanika Birmingham 2019.

The company believes that the app is set to transform the way that technicians utilise the online portal, with REPXPERTs now able to source product details for repair solutions and invaluable installation instructions, as well as gain access to TecDoc and product details from across the independent automotive aftermarket – all from the palm of their hands.

On the user-friendly homescreen, which is recognisably REPXPERT branded and in line with the website and e-newsletter, users are faced with a variety of icons, one of which is ‘Vehicle Search’.

This feature allows users to quickly find the parts they need for both passenger cars and commercial vehicles. Once the user finds the correct vehicle, the app allows the user to either browse by Schaeffler brands – LuK, INA, FAG or Ruville – or by product group.

Another crucial feature is ‘Part Search’, which allows REPXPERTs to find parts by typing in a Schaeffler, OE or competitor part number or even an EAN code. Alternatively, the user can just simply click ‘Barcode Scan’ and use the camera on their device to scan the barcode on any Schaeffler packaging.

‘CheckPoint’ another icon in the REPXPERT app, is currently home to a complete version of the previous LuK DMF CheckPoint app, a must-have for anybody servicing or repairing clutches with a dual mass flywheel. Other CheckPoint functions to be added include INA timing systems, which will feature tensioner and pulley stud torque values, and more belt service-related information.

Registered users can log-in using their existing details, while new members can sign-up, via the REPXPERT app, free-of-charge. The REPXPERT app can be downloaded, also for free, for all Apple iOS and Android devices.

REMANUFACTURED EPB CALIPERS In line with the recent surge in the use of Electronic Parking Brake (EPB) technology, Shaftec has seen a massive increase in the sale of its remanufactured EPB calipers. The latest figures show that comparing a five month period (January to May) in 2018 against 2019, sales of one of its fastest moving EPB calipers – for the VW Passat – have risen by 84%, signaling a huge increase in aftermarket demand.

And remanufacturing is definitely the way to go, according to Shaftec. “For both affordability and environmental reasons, there is plenty of room for market growth of remanufactured calipers,” says Tom Curtis, Shaftec Director. “New calipers, particularly EPB calipers are becoming more expensive.

Remanufactured products represent excellent value without compromising on quality. Also, with more and more emphasis being placed on recycling to aid the environment, the sensible solution is to choose remanufactured products.”

Go to www.rdr.link/FG018

STORAGE MODULES Serenco claims that its range of OXO OSM (Organised Storage Modules) is a garage’s solution for upgrading to static storage in the workshop. The company offers endless possibilities with a huge range of units, worktops and accessories.

Serenco’s offerings allow workshops to portray a professional image and increase efficiency, whilst protecting tools and equipment from theft, loss and damage. A personalised, tailored solution for every workspace – from small to large, workshops to warehouses, there’s something for everyone.

Go to www.rdr.link/FG019

The company’s first task is to assess the core for its remanufacturing suitability. The criteria are bespoke to the product being remanufactured, but in all cases, the core has to meet certain safety standards so it cannot be broken or cracked. The team then utilises stateof-the-art methods and machinery, and always uses new high quality hardware and perishable parts (and new motors in the case of EPB calipers). In addition to a range of more than 200 EPB calipers, catering for the majority of the European car parc, Shaftec also supplies them in a range of generic colours, such as in red, black and green.

Go to www.rdr.link/FG020

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 33

SUN CREAM TOUGH by Swarfega’s SPF30 Sun Protection Cream is said to provide 30 times the skin’s normal protection against the sun’s damaging UVB rays. This formula is water resistant, suitable for everyday use and will not affect grip on hand held tools. It is a broad-spectrum sun cream that provides protection against UVA, UVB and UVC rays. Each tube contains 100ml of cream, ideal for chucking in a toolkit – and it’s perfume free, keeping skin safe without that sickly after-smell.

Skin cancer is the most common cancer in the world, with cases on the rise in the UK. Overexposure to UV radiation can be a serious health risk for those who work outdoors or on the move, so taking the right measures to stay protected is vital.

Go to www.rdr.link/FG021

INSPECTION LIGHTS

BRAKE PADS Textar has added to its aftermarket product range by manufacturing a number of brake pads.

This includes rear brake pads for: Porsche Panamera 2017 Audi E-Tron 2018 BMW 8 2018 BMW X4 2018 BMW X5 2018 DS DS3 2018 Kia Ceed Sportswagon 2018 Peugeot 508 2018 Seat Terraco 2018 And front brake pads for: Porsche Panamera 2017 Hyundai Nexo 2018 Peugeot 508 2018 Seat Terraco 2018 Skoda Scala 2019 Textar, which is manufactured by TMD Friction, covers 99.9% of the UK car parc and includes pads, discs, accessories and brake fluid available for next day delivery. The range of premium brake pads is further complemented by a wide range of brake discs, including high carbon and composite discs.

Go to www.rdr.link/FG022

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34 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

Unilite’s new Hexatec range consists of three industrially tough hexagon shaped work lights that are built to excel in a garage environment. All three lights in the range have been constructed from a blend of super tough aluminum and hardened rubber, which collaborate to give the range protection, confirming their IP65 dust and water resistance, and IK07 shock resistance. This helps them to survive all the trials and tribulations that they are likely to face in a garage environment.

The light output is strong across the range. The SLR-1300 has a 1,300 Lumen output, the SLR-2500 has a 2,500 Lumen output, and the largest unit, the SLR-4750, has a 4,750 Lumen output. These all provide a wide spread of beam thanks to their COB LED, making them useful for any task in the engine bay or underneath a vehicle.

All three of the lights are rechargeable via varying Li-ion batteries. These deliver a strong performance, whilst not burdening the lights with too much excess weight. The SLR-1300 is recharged easily via DC-USB, whilst the SLR-2500 and SLR-4750 are charged via a mains multi-country charger. If required, the SLR-2500 and the SLR-4750 can run off mains power alone.

Go to www.rdr.link/FG023

THE

201 9

PRODUCT

SHOWCASE

LAMBDA SENSORS

HEADLIGHT BULBS

Walker Products has been delivering replacement Lambda Sensors to the UK and European market for over 22 years. Claiming to be committed to developing a programme that meets and exceeds OE quality in all specifications, the company’s Lambda offering has grown to over 1,100 part numbers for the automotive market, and now branches into motorcycle and marine applications.

Walker’s Lambda sensors are said to be developed using 100% OE components and are 100% performance tested to ensure OE fit, form and function.

Philips’ halogen headlight bulbs are manufactured and approved in accordance with regulatory requirements (ECE R37). The specifications include the permitted luminous flux in lumen, electrical power consumption and all the dimensions from the glass bulb itself to the base.

These specifications aim to ensure that every approved H4 bulb, for example, fits into every headlight intended to be used with a H4 bulb and that the combination provides the correct light beam.

In a recent report, Philips XtremeVision was the best performer for high beam reach in the most ‘important areas’: 50-75m to the right and 50m in the front of the car; therefore, it met both angle and brightness standards.

Lumileds Business Development Manager Automotive – UK and Ireland, Richard Armstrong, said, “These are important tests, as they emphasise the confidence and trust that motor factors, technicians and end-users have in our products. These results also back-up our claim that Philips X-tremeVision headlight bulbs are engineered for the ultimate in visibility and performance.

“Because headlight bulbs are a safety-critical product, we are continuing our mission to improve our offering further and ensure motorists are as safe as possible. We hope all motor factors and technicians supply bulbs that meet regulations.”

Go to www.rdr.link/FG024

Go to www.rdr.link/FG025 ALIGNMENT TOOLS Multi V-belts are commonly used on the auxiliary drive systems on modern motor vehicles. It is important to ensure that all the pulleys are correctly aligned to avoid premature belt wear and ensure maximum belt life. This new multi v-belt pulley alignment tool (part number 7644) from Laser Tools provides an easy visual check of pulley alignment. Use it before fitting a new belt.

This is a visual checking tool that comprises an alignment pointer and a marked alignment checking segment. These are designed to fit snugly into the V-grooves of the pulleys on the crankshaft, auxiliary components (alternator or A/C compressor, for example) and tensioners. When the tool is set up in equal positions on the two pulleys being checked (typically, two vgrooves in from the outer edge), looking down the straight, silver-steel alignment pointer gives an instant visual confirmation of correct (or otherwise) alignment.

The tool quickly picks up on common misalignment problems: parallel misalignment, angular misalignment (component not mounted correctly perhaps), and pulley runout, which could be caused by a bent pulley shaft, a bent pulley, or worn and damaged bearings. Again, the pulley alignment tool gives a clear visual indication of the amount of misalignment or run-out.

The multi v-belt pulley alignment tool is an EU Registered Design, and manufactured by Laser Tools at its plant in Sheffield.

Go to www.rdr.link/FG026

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 35

BRAKES & CLUTCHES

On the double

More and more vehicle manufacturers are incorporating double clutch technology into their vehicles, as they deliver optimum efficiency, combined with the comfortable and sporty drive their customers demand.

F

or motor factors, it is the clutch product of the future and a growth area that they need to be prepared for. They must also communicate that message to their customers, many of whom will have been approached about this type of work already; if not, they soon will do.

How does a double clutch work?

Like a standard clutch, a double clutch is a wearing part and one that will, at some point, require attention and replacing; however, unlike a standard clutch, a double clutch system is more complex. As the original equipment manufacturer (OEM), Schaeffler is ready to provide technicians with unique LuK 2CT RepSet 2CT repair

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36 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

solutions, corresponding special tools, IMIapproved training programmes and a range of installation guides and videos, via the REPXPERT website at www.repxpert.co.uk – or the recentlylaunched app.

Schaeffler already boasts a range of LuK RepSet 2CT kits to service its OE dry double clutch systems and is also preparing solutions for LuK OE wet double clutch applications as well. In addition to a double clutch pack, the LuK 2CT kit contains all the necessary OE parts required to carry out a complete and professional repair.

In regards to the tooling, Schaeffler offers a special range that consists of a basic tool kit and several specific add-on

modules, which allows technicians to pick and choose what is best for their workshop. It is a more economical solution for workshops that specialise in one or two marques. It is worth noting that virtually every double clutch system also features a dual mass flywheel, which can be checked and, if necessary, replaced far easier than on vehicles equipped with a single clutch.

Professional training Proactive workshops should be preparing to stop sending these auto-shifting, yet manual clutch-equipped vehicles, to a transmission specialist, in order to access the increasing volumes of double clutch repairs and replacements that will come their way. To help them achieve this, Schaeffler has been holding IMI-approved LuK 2CT training courses at workshops and trade events.

The feedback from the training has been overwhelmingly positive, meaning technicians are ready and able to welcome the work, as well as carry out a thoroughly professional repair. Schaeffler recommends that motor factor staff advise their workshop customers about the double clutch evolution, as developing the skills of the technician will help to futureproof their business, as well as improve the relationship between distributor and workshop.

For more information online, go to www.rdr.link/FG027

BRAKES & CLUTCHES

The sound of silence PMF sits down with Stefan Bachmann, Head of Meyle’s brakes and drivetrain product team, to talk about brakes, driver types and noise.

What kind of trends and developments does Meyle observe?

SB: We note a clear trend towards sensitive perception of sounds. This development is easy to understand, especially with regard to the electromobility. By eliminating engine noises, the driver becomes more sensitive to noise in the vehicle, so that previously unnoticed brake noises can now be perceived as disturbing. Last but not least, the increasing demand for emission reduction should also be mentioned. Brake dust development plays a key role here, so

Q The brake pads required for different driving styles are not always the same. Which driver types can be distinguished when it comes to brake pads?

Stefan Bachmann (SB): When it comes to brake pads, we distinguish between the ‘classic’ and the ‘sportier’ driver: The classic driver places a lot of emphasis on comfort, whereas the sporty ambitious driver attaches greater importance to performance. We have developed the Meyle-Original and Meyle-PD product lines so that we can offer a suitable product for both driver types. While the Meyle-Original brake pads focus on the lowest possible background noise for the ‘comfortable’ driver, the Meyle-PD brake pads clearly focus on performance for sporty driving and tight response. With the new ‘next generation’ Meyle-PD brake pads, we have succeeded in combining the best of both worlds, and developed performance-oriented and low-noise brake pads at the same time.

Q

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38 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

“We have succeeded in combining the best of both worlds, and developed performanceoriented and low-noise brake pads.”

that we will focus our research and development activities on this in the coming years. These requirements, combined with better or constant performance of the brake pads and discs, represent a particular challenge for the industry in the coming years.

The myth of ‘squeaky brakes’; are noises during braking bad? Which factors and components can be influenced in product development to minimise brake noise?

SB: No. A squeaky brake does not mean a broken brake pad or disc. First and foremost, it must be said that there are actually brake systems with mechanical wear contacts. Instead of a message in the cockpit about the wear, a squeaky noise sounds when braking. As a rule, the sportier the brake pads are, the more they tend to squeak. In the case of ‘sporty’ drivers, higher loads can result in stronger vibrations between the brake pads and the brake disc, which can be perceived by the driver as disturbing or squeaking in certain frequency ranges. In addition, ‘neighbouring’

Q

components, such as control arm bushings are worn out, and vibration is transmitted in the direction of the last component of the overall suspension – the brake.

Nevertheless, a squeaky brake can of course also mean that there is a fault in the brake system or that incorrect brake components have been installed. In the case of an unusual process, it should therefore always be inspected by an expert!

Let’s talk about certifications and international standards: What are ECE certifications about and what do they mean for Meyle brake components?

SB: The ECE certification is based on EU regulations that define quality standards for different components. The product range for brake technology in the independent aftermarket is regulated throughout Europe by the ECE R90 standard. Foreign regulations are also based on this standard. According to this directive, every new brake component must be tested for function and quality by independent institutes before series production starts.

The results are then transmitted to the responsible state authorities after the parts

Q

have been tested. If everything has been successfully passed, the authorities issue corresponding certificates to the parts manufacturers.

At Meyle, this has been our standard for years; all Meyle-PD brake pads are not only tested and certified according to ECE-R-90 quality standards, but even exceed them within the scope of legal approval. Even the redesigned Meyle-PD brake pads have

to withstand a large number of braking operations in everyday and extreme situations without any impairment. In addition, Meyle-PD brake pads have been tested by an external, independent institute, in comparison to competitor products, and their low-noise performance and durability have been confirmed.

For more information online, go to www.rdr.link/FG028

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 39

BRAKES & CLUTCHES

Two’s company Aisin discusses two of its main product ranges: brake pads and singlemass flywheel kits.

T

he second most frequent reason for MOT failure is defective brakes. Aisin says that the braking system is something it takes very seriously – so much so that along with Denso, Sumitomo and Toyota, it set up a joint venture company in 2001, named ADVICS. Aisin is the lead partner with a 40% shareholding in the company. Today, ADVICS is said to be considered as a leading global supplier of brake systems. Its product portfolio includes electronic stability control, antilock brake systems, brake boosters, master cylinders, wheel cylinders, disc brakes and pads, drum brakes and shoes, and other related components.

In Europe, Aisin Aftermarket sells these parts and components under the Aisin or ADVICS brands. Whilst the focus was initially only on Japanese and Korean brands, the range has grown over the past three years, and now covers many of the more popular European applications too.

Market coverage has reached the 80% threshold mark for the complete European car parc, comprising European and Asian car brands, with around 600 SKUs. In 2016, Aisin launched branded brake pads utilising the latest brake pad materials, called OPTAMIX. The company claims the brake pads offer the following benefits to customers: 씰 Ecology – Absence of copper ensures more eco-friendly braking 씰 Effective – Brake pads are gentle on discs and cleaner for rims

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40 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

씰 Quality – New pads generation, which

improves driving comfort and braking power 씰 Safety – High performance pads, reliable in all situations (ECE – R90 compliant)

Kitted up Aisin also produces over three million clutches a year for OE and aftermarket use.

The company’s clutch kits combine the ideal clutch components in an effort to deliver optimal drivetrain efficiency.

Single-mass flywheel (SMF) conversion kits for an OE-fitted dual mass-flywheel (DMF) have been around for some time, and the reason is quite clear. A clutch replacement requiring a new DMF is expensive and time consuming. The DMF was developed for the new generation of direct injection, high torque diesel engines (DMF can also be found on petrol/gasoline applications). Compounding this was the

drive to lower overall fuel consumption and so transmission gearing (usually the final drive) was increased to allow the vehicle to drive at cruising speeds at lower engine RPM. At such engine regimes, diesel engines are prone to high torsional vibration and if un-damped, these forces can destroy the clutch and transmission.

The SMF kit is an economic repair for an older vehicle experiencing DMF failure.

However, the un-damped torsional vibration from the engine can destroy the SMF replacement and the manual transmission. For older vehicles close to end of life, it is an acceptable solution.

What Aisin Europe wanted to develop was a SMF solution that would overcome these shortcomings. Economically, the company’s Twin Disc solution will be cheaper than a DMF replacement (15 to 20%) and subsequently with the service kit, the total cost of ownership (TCO) for the vehicle will drop. However, the customer benefits do not stop there. The torque capacity is claimed to increase by 10%, allowing for greater reliability and durability. Clutch cover load might be reduced by 40%, making clutch operation easier and smoother. Surface pressure can be reduced by 60%, allowing for greater long-term reliability and durability. Finally, if the Twin Disc conversion kit requires replacement, only the friction material needs to be replaced, the single-mass flywheel now remains on the vehicle; a winwin for all concerned.

For more information online, go to www.rdr.link/FG029

BRAKES & CLUTCHES

Transmission control Following the recent acquisition of FTE, Valeo now offers an extensive range of hydraulic actuators. Here, the company details the references available, including its ‘All-in-One Box’ solution.

T

he European car parc includes more than 350 million passenger cars, of which more than 75% (260 million) are equipped with hydraulic actuation systems (semi-hydraulic or completehydraulic). The market of hydraulic actuation solutions is constantly increasing, as it became a growing demand for car manufacturers.

As OE standards for hydraulic clutch systems grow more numerous and rigorous, Valeo and FTE will attempt to provide complete clutch kits that continue to feature long service life, high efficiency in operation, tight tolerances, as well as being compact, flexible and lightweight in design.

Thanks to the FTE acquisition, Valeo now claims to be offering the independent aftermarket one of the widest ranges of hydraulic components with an OE footprint.

The full Valeo hydraulic range – with over 600 references – includes Concentric Slave Cylinders (CSC), Clutch Master Cylinders (CMC), Clutch Release Cylinders (CRC), and also hydraulic pipes.

In February, Valeo expanded this hydraulic range with 283 new references.

The release included high potential references for popular vehicles, including: 씰 Volkswagen Polo 1.2 12V (CRC & CMC), Golf V1.9 TDI (CMC & CRC), Golf IV 1.4 16V (CMC & CRC) and Passat Variant 2.0 TDI 16 V (CMC)

씰 Citroën Xsara and Picasso 2.0 HDi

(CRC), and C3 I 1.4 HDi (CRC) 씰 Opel Corsa D 1.3 CDTI (CMC) and Astra G Hatchback 1.6 16V (CMC) 씰 Peugeot Partner Box 1.6 HDi 16V (CRC), 208 2.2 HDi (CMC) and 207 1.4 HDi (CRC) 씰 Ford Fiesta V 1.4 TDCi (CMC) 씰 Mercedes C-class C 180 (CMC & CRC) and Sprinter 3.5-t Platform (CMC) These launches represented significant

growth in Valeo’s assortment of clutch products and hydraulics actuators: with the company now offering single components and ‘All in One Box’ solutions (of which 94 new part numbers of kits with CSC in December).

The Valeo ‘All-in-One Box’ range of kits with Central Slave Cylinders (CSC) features key, in-house technologies, such as: 씰 Valeo FullPACK DMF Range: complete replacement kit, including DMF, clutch and CSC 씰 Valeo KIT3P traditional clutches: complete replacement kit, including clutch and CSC 씰 Valeo KIT4P: complete conversion kit, including SMF, Clutch and CSC ‘All-in-One Box’ solution has been designed with practical workshops’ every day issues in mind. It makes for easier identification of the parts, as only one single reference includes all three clutch components. It is said to reduce claims risk, as all three components in the set are fully compatible.

Finally, it offers a better price competitiveness when compared to buying the parts separately.

For more information online, go to www.rdr.link/FG030

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 41

BRAKES & CLUTCHES

Shielded from the elements Elta Automotive discusses the purpose of an often forgotten component within the braking category, the brake shield, and emphasises its important role in maintaining the health of many other components.

A

lthough Elta Automotive is better known for its vehicle electrics and electronic products, the company says that it prides itself on providing customers with a wide array of other products, particularly those where there is an obvious synergy.

Following the launch of its VXPRO brake wear sensors, the supplier has now introduced brake shields, which is an as-yet underdeveloped segment, and one that presents factors and their workshop customers with an excellent added value opportunity.

Although seen on a daily basis, brake shields, otherwise referred to as dust covers, back plates or splash panels, are largely considered an irrelevance and are generally ignored by technicians as they undertake their regular service and repair responsibilities. Perhaps the only exception is when they are sometimes removed under the misconception that without them, brake cooling can be improved or benefit the vehicle’s aesthetics.

However, as vehicle manufacturers are always exploring ways to cut costs and reduce kerb weight, the fact that they fit dust shields means there is a requirement to do so. Although they are generally relatively simple in design and made from pressed aluminium, this doesn’t undermine their importance as they serve to protect the braking system, as well as steering and suspension components, from heat, dirt and debris that could potentially reduce their normal lifespan.

Looking in more detail, the shield protects the brake discs, pads and hoses

from being bombarded by dirt and dust contamination from both the road and the friction material that is produced as the pads and discs wear from their use. They therefore help to maintain the vehicle’s braking performance. In turn, they also contribute to the protection of hot discs, by reducing the amount of sudden cold water that can splash them and cause them to warp or crack. The final element from a braking standpoint is the protection of electronic components such as ABS and brake sensors, and their associated wiring, from heat and debris.

When it comes to steering and suspension, without the brake shield, these

components would become caked with brake dust, which is a significant cause of corrosion. When on the surface of these parts, the metal filings in the brake dust can oxidise and this can begin to undermine the integrity of the metal. Rubber parts such as bushes and protective gaiters, or where it is used on shock absorbers for example, can also suffer, as they are prone to drying and cracking, generally as a result of excess heat.

The primary causes of failure are usually as a result of corrosion, due to prolonged exposure to moisture and road salt or damage, generally from driving over large debris, pot-holes or in the event of an accident, but sometimes due to being bent whilst work is undertaken on the brakes.

As an inexpensive part that plays an important role in prolonging the life of more costly components, Elta recommends that brake shields are replaced at the first sign of damage, thereby ensuring the vehicle has the protection it needs, while presenting a professionally finished job.

On older vehicles with drum brakes that have components mounted on them, the MOT manual states they should be inspected for ‘presence and security or brake back plates, wheel cylinders and calipers’, and rejected if ‘a brake back plate, wheel cylinder or caliper securing device is loose, missing or excessively deteriorated’. Disc brake shields/plates are not affected by the MOT unless they are hindering braking performance.

For more information online, go to www.rdr.link/FG031

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 43

DIAGNOSTICS

Assistance, please

Which diagnostic solution would work best for your customers? Hella Gutmann Solutions offers advice.

A

dvanced driver assistance systems (ADAS) have been a safety feature that has been widely discussed in the aftermarket over the last few years.

However, it’s now time for workshops to invest in the tools needed to recalibrate the cameras and radars on which these ADAS equipped vehicles rely. While this is going to be a significant investment for independent workshops, motor factors also need to educate themselves as to which brand of equipment and diagnostic tools would be the best solution for their customers.

In light of the recent announcement by Thatcham Research concerning its ADAS Code of Practice, and the requirement for workshops to calibrate the vehicle’s ADAS sensors, or parts that are in proximity to them, workshops can no longer ignore the technology, as it is their direct responsibility.

In addition, failing to calibrate the cameras and/or radars following this kind of operation also poses a serious safety risk to the driver of the vehicle.

Calibration requires two key components: the calibration equipment and a suitable diagnostic tool. Both are naturally supplied by HGS in the form of its CSC-Tool range and mega macs diagnostic hardware, all of which come pre-loaded with the necessary calibration software as a standard feature.

mega macs PC The competitively priced mega macs PC allows technicians to diagnose issues and has similar capabilities to the mega macs56 tool. The PC version is an all-round powerful diagnostic solution that runs on a

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44 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

Windows-based PC or tablet with diagnostic and technical data functions that many workshops will find very useful.

mega macs 42 SE The mega macs 42 SE is a compact and lightweight diagnostic tool with comprehensive vehicle coverage and is packed with features. It is popular with smaller workshops or mobile services and has many of the necessary capabilities they need to easily diagnose problems quickly and accurately. Although HGS has seen

HGS recommends this for medium-sized workshops that are looking to offer more diagnostic capabilities to thier customers. It also features the renowned ‘Real Time repair’ function and comprehensive technical data.

mega macs 77

many upgrades to the more popular mega macs 56 as they future proof their business, for those just venturing into diagnostics or mobile ADAS recalibration, this is a very portable option.

mega macs 56 The mega macs 56 has become the most popular model in the HGS range as it is more advanced than the PC and 42 SE versions, is highly portable, and has with Wi-Fi and Bluetooth VCI connectivity. It has all of the features needed for a typical workshop and is user friendly, which is why

The mega macs 77 tool is the most powerful diagnostic tool that HGS offers.

The tool allows up to 16 vehicle parameters to be viewed at any one time and provides a step-by-step guide through the measurement procedure with detailed notes and instructions displayed on the device’s screen. It is ideal for larger workshops or those that specialise in diagnostics, as well as training centres, all of which would benefit from its exceptional capacity and many features.

DIAGNOSTICS

CSC-Tool The award-winning CSC-Tool enables fast and accurate ADAS calibration. This tool is also fully compatible with the mega macs range and is designed for workshops that have the space to have it permanently assembled.

criteria and accuracy as the standard version, but with the added bonus of being ultra-portable and able to be assembled in just a few minutes. This tool can also be used by bodyshops that have multiple branches and can share the tool.

CSC-Tool Calibration Panels CSC-Tool Mobile For mobile technicians and workshops that don’t have as much space, the CSC-Tool Mobile is engineered to the same exacting

To accompany the CSC-Tool, HGS provides a range of additional calibration panels that extend the CSC-Tool’s vehicle coverage.

Currently, there are panels from 32

manufacturers, including Honda, Mercedes, Renault and VAG Group. Motor factors should work with their customers to identify the vehicles they regularly repair and suggest they begin by purchasing the panels that would get most use in the workshop.

The future of the workshop is largely dependent on its ability to tackle ADAS technology, so by educating themselves and committing to understanding this development, motor factors will be helping their own businesses as well as their customers’.

For more information online, go to www.rdr.link/FG032

DIAGNOSTICS

Maxi power The MaxiSYS MS908 has been a top seller in the UK for Autel, and now its capabilities have been optimised even further with the release of the MaxiSYS MS908Pro, which includes the advanced J2534 pass through device. PMF takes a closer look.

T

he J2534 opens up further programming capabilities via the manufacturer’s cloud, and the product also has further programming options directly within the tool software itself, without the need to use manufacturer OEM software in some cases.

The software on the MS908Pro and Autel’s MaxiSYS Elite – the company’s most premium offering – are the same. The difference is that the MaxiSYS Elite has more powerful hardware. The MS980Pro continues to be very powerful, with a 15

second boot up, and is built on the multitasking Android operating system.

The MaxiSYS Pro with J2534 has extra programming functionality included in the tool’s software and also allows you to subscribe to your manufacturer’s clouds and download software, specifically for a vehicle.

The Pro includes a number of great features, such as outstanding coverage of 80+ manufacturers, full diagnostics, service functions, channel coding and programming, 8 megapixel camera, 64GB internal hard drive/2GB RAM and wireless

Extensive system coverage for more than 80+ manufacturers

Comprehensive diagnostics and advanced J2534 programming

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46 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

Bluetooth diagnostics via the vehicle J2534 passthrough.

It also includes a larger 9.7” screen and an additional connector kit to access preOBDII vehicles. The MS908Pro can be upgraded to operate Autel’s ADAS products.

For more information about the range of diagnostic products available from Autel, www.rdr.link/FG033

Full service functions, adaptions and live data

DIAGNOSTICS

Diagnostic decision-making With the number of diagnostic solutions available rising, David Richards, Managing Director at Launch UK, explains how factors can decide on an offering.

M

ore and more motor factors are embracing diagnostics, and in the past two years, the number of solutions available has increased dramatically. The key thing for a motor factor is to supply everything a garage needs, but with an increasing number of diagnostic solutions available, its important motor factors choose their diagnostics partner carefully.

There are many stages of entry into selling diagnostic equipment at motor factor level. One way is to stock the actual product and actually have a dedicated specialist sales rep on the road. From experience, we have seen many motor factors benefit from this level of investment.

Brands, too, have become important. If a cheaper product looks and sounds like a household brand, but doesn’t quite stand up to the rigours of offering free technical support, two years’ free hardware warranty and two years of free software updates,

then it may not live up to expectations.

If a garage is investing thousands of pounds in a piece of kit that they rely on every day, then they need to be sure that it works, now and in the long term.

The key thing for a motor factor is to ensure added value throughout the entire range. In addition to top-of-the-range diagnostics, there must also be the provision of exceptional technical support from point of sale to aftersales assistance.

Then there’s the pace of technology; we are constantly exploring the market to introduce the latest equipment into our range and offer customers the most up-to-date technology. Customers rely on Launch to provide them with the newest products of exceptional quality.

Today, workshops require more support in order to offer a complete solution as one piece of diagnostic kit is no longer enough to ensure the best possible service and coverage. In the past, many have looked for a single product that will cover everything, but the marketplace changes so rapidly and there are now multiple solutions a garage needs.

Products have become extremely easy

to use and intuitive, enabling technicians to simply connect, select the vehicle and run the fault diagnosis. With new diagnostic solutions, we’re ensuring workshops can capture more of the new vehicle market.

So, choosing a diagnostic tool is often more about choosing the provider ahead of the product. Workshops and motor factors have to ensure the service and support is in place to help them with getting the most from the product. This includes extensive vehicle coverage, costeffective updates and good hardware, all of which have been the backbone of Launch’s growth over the past 10 years.

Launch leads the way in the development of diagnostics equipment as it constantly explores the market, developing and introducing new products to ensure it can meet current customer demand. Our ultimate aim is to ensure the independent automotive aftermarket is able to access and diagnose faults on all modern vehicles and we currently have products within our range that are able to do this effectively, including ADAS and TPMS solutions.

For more information online, go to www.rdr.link/FG034

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PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019 49

DIAGNOSTICS

‘An end-to-end service solution’ Delphi says that garage owners can now speed up the flow of vehicles through their workshops and improve profitability with the Hartridge Excalibur GDi Master.

T

he latest addition to Delphi Technologies’ line-up of advanced diagnostic and test equipment helps workshops get customer vehicles back on the road faster – the company claims – by pinpointing faults in GDi and PFi systems in as little as five minutes.

But, it’s not just the benefit to customers that make this neatly-packaged test bench a winner for garage owners looking to succeed in an increasingly competitive market.

Crucially, the Excalibur GDi Master has been designed for ease of use, drawing together an award-winning platform with the magmahTouch software touchscreen, so technicians can simply plug and play.

This, in turn, might be able to offer garages a fast return on investment, with high profit opportunities and low-cost entry requirements.

What’s more, with figures showing that around 80% of vehicles will still have internal combustion engines in 2030 – the vast majority of them Gasoline Direct Injection (GDI) – the opportunities are enormous.

Adam Lee, Business Unit Director – Hartridge, Delphi Technologies Aftermarket, said, “Many people see diagnostic equipment as a magic wand for improving profitability but, if it costs too much to buy-in and is costly and time-consuming to use, then it can be counterproductive for a busy workshop looking for any opportunity to increase profitability.

“That’s why at Delphi Technologies, all diagnostic products have to be properly thought through and commercially sensechecked before coming to market. It’s not

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50 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

just knowing that they can do the job they’re designed for, but also that they’re an affordable addition to a workshop’s toolbox and offer an attractive return on investment within a reasonable timeframe,” said Adam.

The Excalibur GDi Master’s value lies in its ability to generate high levels of profit using a seamless testing process – improving vehicle uptime, reducing customer cost and greatly improving first-time fix rates.

The addition of the Hartridge Excalibur GDi Master, alongside a new range of specialised ultrasonic cleaning equipment which allows garages to remove problematic carbon deposits, means Delphi Technologies now offers a full end-to-end solution for GDi engines. Launched in 2018, the brand’s GDi programme also includes OE pumps, injectors, service kits and indepth training and technical support.

“With the addition of test and cleaning capability to our GDi program, factors will now be able to offer their customers a full, end-to-end service solution, creating value,

loyalty and, most importantly, profitability, in what is one of the fastest growing areas of vehicle repair, As well as the additional revenue that comes with the equipment, factors will be able to tie in new part sales too,” concluded Adam.

For more information about the range of diagnostic products available from Delphi, www.rdr.link/FG035

Product spotlight

OPTIMAL UK: RANGE EXPANSIONS Optimal has been supplying the aftermarket with quality parts since 1992.

The strong growth of the company comes from the first rate products, concepts and routes to market, where approval has been met with both customers and suppliers.

In the UK, Optimal has been supplying the aftermarket since 2010, offering a variety of high quality product ranges.

Since then, Optimal has recently launched a new range of CV Joints and Drive Shafts, adding to its already extensive product range. The range includes over 2,000 references made up from Complete Drive Shafts, CV Joint Kits and CV Boot Kits.

Optimal offers both conventional rubber as well as thermoplastic (TPE) boots. One of the biggest benefits of this new range is that there is no core charge.

“One of the biggest benefits of this new range is that there is no core charge.”

All components meet the required original equipment standards in accordance with IATF 16949 and with over 8,500 OE numbers available, it is able to offer a wide range of high quality parts to the UK aftermarket.

Optimal UK is now also distributing Dolz Water Pumps and Water Pump/Timing Belt Kits, further adding to its product range and complimenting its own range of Optimal Water Pumps. With over 1,200 combined references available, Optimal is able to offer a large range of Dolz products and kits.

All Dolz Water Pump/Timing Belt Kits include a timing belt, water pump and idlers, all of which are tested under OE specified conditions. All timing belts are water and oil resistant, and have an optimised lifetime. Idlers are made with high quality raw materials and grease to ensure efficiency. These features add to the benefits of Dolz and maximise the product’s quality.

For more information online, go to www.rdr.link/FG036

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52 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

What's New? GLOVES

REMANUFACTURED ENGINES

Single use glove specialist Unigloves has launched a new brochure featuring its latest high performance hand hygiene and hand protection solutions.

The 64-page brochure includes nitrile gloves, latex gloves and vinyl gloves, and can be downloaded at www.rdr.link/FG037. It contains detailed information on the company’s very latest glove solutions, such as the enhanced PRO.TECT HD and HD+ silicone-free, chemical resistant gloves for workers in the automotive sector.

With over 70 glove styles featured in the brochure, relevant across various key industry sectors including automotive and engineering, it is aimed at helping employers select the right glove for the job. In addition to specific glove ranges, there is also a focus on a range of customer support materials, including a universal wall mounted glove box holder, glove-sizing guide, vending pack and new glove sampling packs.

Ivor Searle has added remanufactured 2.0 petrol and 3.0 diesel BMW engines into its product portfolio. Available for up to 40% less than buying a new OE supplied unit, the company is now offering a selection of popular BMW engines.

The new BMW engines added to the Ivor Searle range are: BMW 330d/430d (F30/F36) (2011-) 3.0 Diesel BMW 1/3 Series (E81/E93) (All years) 2.0 Petrol All remanufactured engines built by Ivor Searle have a unique serial number, which provides an audit trail for all components that have been renewed, as well as the remanufacturing completion date and test records. Every remanufactured engine conforms to BSI AU 257:2002, the British Standard Automobile Series Code of Practice that applies to the remanufacturing of internal combustion engines.

For more information online, go to www.rdr.link/FG038

A/C RANGE

GEAR CONTROL CABLE UPDATE

Autoparts Garage Equipment has announced its latest expansion of Brain Bee’s air conditioning range to its line-up, enabling garages to have access to the most up-to-date A/C equipment with workshop connectivity.

Now fully available to its garage customers, the new A/C service units from Brain Bee are connected and easy to operate, offering workshops a maintenancefriendly and costeffective solution.

The new-look range also facilitates workshop connectivity for mobile, on-thego use; by using a smartphone app, workshop technicians can view the workflows and unit status, and automatically order a service.

First Line produces replacement cables for the aftermarket.

In common with the traditional gear linkage, a control cable selects and engages the different gears within the transmission system via the gear lever. However, to ensure the vehicle retains its smooth gear selection, the control cable needs to be in good condition and replaced with a suitable alternative should it become worn.

First Line has provided the specific details that help to avoid problems when replacing gear control cables, and this fact is brought into focus with the 1.6i R50 engine in the BMW MINI, manufactured between 2001 and July 2004.

MINI simply refers to the two possible variants for this particular application as ‘Condition A’ and ‘Condition B’, but there is no further information as to which cable is the correct replacement when a change is required.

First Line has, however, brought clarity to the situation by highlighting the differences, which are very noticeable once technicians have been informed of what distinguishes the two cables.

Due to the limited demand for Condition A cables, First Line has initially introduced the Condition B replacement, which incorporates an insert cable used for the forward gears (First Line part number FKG1126) and selector cable (FKG1125) for reverse gear.

In addition, First Line offers a range of gear control cables that includes more than 200 references, which provide workshops with the correct replacement solution for all popular right hand and left hand drive passenger car and light commercial vehicle (LCV) applications.

For more information online, go to www.rdr.link/FG039

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54 PROFESSIONAL MOTOR FACTOR JULY/AUGUST 2019

For more information online, go to www.rdr.link/FG040

GLOVES The new multi-purpose DURACoil glove range by Showa combines comfort with cut-resistance, durability and grip performance, protecting workers in medium-low cut risk environments.

The new safety glove range features Showa’s DURACoil technology, which sees the liner being engineered by tightly wrapping tenacious multifilament polyester around a cut resistant fibre, which is then reinforced with High-Performance Polyethylene (HPPE). As a result, these gloves can be worn for extended periods of time, offering increased resistance to snags and abrasions, and cut protection in line with EN 388:2016 cut level C. Available in four different polymer coating finishes – Nitrile, Foamed Nitrile, Natural Rubber (Latex) and Polyurethane – the DURACoil range also offers high level grip performance in particular for component handling and assembly tasks in both wet and dry environments.

For more information online, go to www.rdr.link/FG041

BULB RANGE Hella is continuously working to improve its existing lighting systems. To support this, the company has revised its range of bulbs for cars, commercial vehicles, agricultural machinery and motorcycles. This is reflected in the new carton and blister packaging, as well as a new colour scheme.

This packaging ensures that product categories such as Standard, Performance, Design and Long Life are recognisable at a glance. Futhermore, icons and QR codes are also on the packaging, providing additional information on service life or light colour, and showing suitable applications and vehicle types.

For more information online, go to www.rdr.link/FG042

SUSPENSION RANGE WARRANTY

EXTENSION Continental Direct (UK) has extended the warranty for suspension products from one year to two years. In partnership with OE factories, Continental Direct’s shock absorbers, coil springs and suspension mounting kits will now carry a two year unlimited mileage warranty from date of fitment. All of these products are available on Autocat V8.

For more information online, go to www.rdr.link/FG043

ROTATING ELECTRICS RANGE WAIglobal has added four new-to-range starter motors and eight OE quality alternators to its portfolio of rotating electrics.

The additional starter motors cover a number of popular makes and models, including part number 30538-OS, covering Volkswagen Amarok 3.0 Tdi (2016>); part number 30629-OS, suitable for Ford Ranger 2.2 TDCi (2011>), and part number ST038, covering, amongst others, Audi A1, Seat Ateca and Volkswagen Touran (2013>).

The alternators also offer strong vehicle coverage, including part number 11130AN, covering Porsche 911, Boxster (1997 > 2006); 11753, suitable for BMW 135i (2008 - 2013); part number 20651-OS, which offers coverage on Hyundai i20, i30, ix20, Kia Venga 1.4 and 1.6 (2011>), while 20829-OS is suitable for Volkswagen Amarok 3.0 Tdi (2016>).

The new-to-range parts are listed online alongside comprehensive cross referencing.

For more information online, go to www.rdr.link/FG044

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ADVERTISING INDEX

AISIN-EUROPE SA ...................Inside Front Cover Launch Tech UK .............................................Page 4 BM Catalysts Ltd ..........................................Page 32 Lesjofors Springs Ltd ...................................Page 51 Boswell Aftermarket ...................................Page 29 MANN+HUMMEL (UK) Ltd ...Outside Back Cover Celsus UK Ltd ................................................Page 18 Marathon Warehouse Distribution ............Page 2 Dayco Europe ...............................................Page 47 Morris Lubricants .........................................Page 25 Delphi Automotive Systems LLC. ..............Page 9 Philips .............................................................Page 29 EuroFlo Premium Emission Systems ......Page 48 PMTech (Anglia) Ltd ....................................Page 29 FAI Automotive Ltd ......................................Page 15 Revive Turbo Cleaner .................................Page 39 GS Yuasa Battery Sales UK Ltd ................Page 42 Shaftec Automotive Components ............Page 21 Induction Innovations, Inc. ........................Page 45 TMD Friction UK Ltd ...................................Page 23 Jack Sealey Ltd .............................................Page 12 Total UK Ltd ....................................................Page 12 Kalimex Ltd ...................................................Page 25 Valeo Service UK .........................................Page 37 Kalimex Ltd ....................................................Page 53

MOTOR In the next issue of

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This month’s dedicated features: ‘Brakes & Clutches’, ‘Diagnostics’ and the ‘2019 Product Showcase’.

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