Luxury family travel, lasting impressions !
Your 2017 Brochure
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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Give back‌ (and get more) It was in 2002 that I discovered how a luxury vacation can be enriched by giving back: it was an epic trip to South Africa, Botswana and Namibia that showcased the best of these varied, extraordinary countries, with sublime safari experiences, great cuisine, and superb accommodation, but the trip was made enriching and meaningful when I helped build a house in a township just outside Cape Town.
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This was without a doubt the highlight of my trip, and inspired me to start Hands Up Holidays to make it easy for families to have luxury travel experiences that change lives. I have two young boys now, aged 2 and 10 months, and can’t wait to introduce them to the joys of giving back. In the meantime, I will have to enjoy it vicariously through clients like yourself, so look forward to your feedback!
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Christopher Hill
Founder
About Us Why travel with Hands Up Two ways to travel Trips tailored for you Small group trips Who travels with Hands Up Next Steps
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Where do you want to go? Africa Kenya Morocco South America Zambia
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Americas Brazil Costa Rica Guatemala Hawaii Peru
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Asia
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Bali Bhutan Cambodia India Nepal
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Rest of the world Australia Fiji New Zealand
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Responsible Tourism The fine print
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Why travel wi
Quality family time In a fast paced, technology saturated world it can be tough to get everyone in the family together for any length of time.
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Travel takes us part of the way there, but volunteering together in an impoverished community or on an environmental project is both educational and a powerful shared experience. A time to get busy together and figure out how best to get through all the goals, as a team, in the given time.
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Talk, laugh and work together... and don’t worry about status updates on Facebook until you get back to the hotel.
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Family friendly accommodation
Cultural immersion
After a long day of exploring or making a difference, we want to make sure that you can retreat to a luxurious sanctuary where your kids can roam safely and get involved in activities to burn any overabundance of energy and you can join in or just relax.
On a short trip it is often difficult to feel like you have done little more than scratch the surface of a destination. However, by giving back in a local community you immerse yourself in the local culture and gain real insights into their day to day life. Learn, discover, and experience the fabric of the nation for yourself.
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Wherever possible, we use unique boutique properties that offer top class service, wonderful amenities, and have adopted environmental conservation practices that protect the beautiful destination you are visiting.!
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It is a wonderful lesson for children to not only experience new cultures, but to understand the context in which those belief systems were formed.
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Making a difference Along with your time spent exploring the sights and enjoying fun filed activities at your chosen destination. You will be able to deepen your connection with a local community and feel great about the time you spent giving back. Pick from some of our pre-arranged opportunities, or tell us what you are great at and we can match you with a project. Either way you will have a large impact on the life of a child, a family a community or an endangered animal and of course in your own life as well.
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You and your children are likely to be pushed outside your comfort zone, in an unfamiliar (yet safe) environment. In this context your children can learn, develop, and come to appreciate just how fortunate they are to grow up as they do.
A lot of laughs It is always wonderful to see just how quickly children can overcome language barriers. Take a few children, add a little curiosity, a pinch of playfulness, throw in a ball and you have the perfect recipe for hours of fun and games.
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New games are taught, learned and invented all using sign language. Oh the joys of being a child!
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Local guides Experience Travel should be more than just visiting places, it should be an experience. It is not about jumping off a bus for a quick snap and buying the T-shirt. We want you to feel like you have had time to taste the flavors, smell the aromas, soak up the sights and delve under the surface. So, when you get home you have more than a set of photos downloaded on a screen, you have a connection to real people that have been enriched by your visit and you have stories about a shared experience to tell amongst your family.
Your local guide knows the destination inside out. They are the best source of local information, and the money they earn stays local and helps to boost the domestic economy.
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Your safety and your family’s enjoyment is your guide’s only priority. If you want to stop for a picture, have a question or want them to help you with haggling or communicating, just ask. It is your trip and they are there to ensure that you all have the best possible experience.
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You may well want to stay in touch with your guide when you return home, having made a new friend.
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Two ways
Custom-made for your Family Everyone in your family will no doubt have a different vision of what their ideal trip looks like. With over seven years’ experience crafting bespoke luxury voluntourism trips for families to 40 countries around the globe, you can be sure that we’ll have some ideas you’ll love.
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Family trips provide an opportunity for an incredible shared time away from daily distractions, and we want you to make the very most of it. We want you and your children to make new friends as you give back, gain a deeper appreciation for new cultures and still have time to enjoy the sights. We want you to relive the stories of your travels for years to come.
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For the ‘giving back’ element of your trip, if your children are under 12, we often recommend environmental projects, as these allow everyone to contribute regardless of age. Examples would be feeding and bathing elephants in India or Thailand, or assisting at a Wildlife Rescue Center in Costa Rica, conserving koalas in Australia or maintaining penguin habitats in New Zealand.
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If your children are older than 12, they may
still love the environmental projects, or you may like to have a family bonding experience and build something together, such as a house for a widow and her children in Zambia, or a disabled-accessible bathroom for a paraplegic in Bali, or install fuel efficient stoves in Peru. You will leave with a tangible sense of accomplishment, and satisfaction at having improved the life of someone less fortunate. In addition to gaining meaningful insights into the lives of the people you are helping, you will also get to meet the local children, who are always eager to help and play.
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Planning the trip gives your whole family an opportunity to contribute and that can be half the fun! If you already have a well-rounded idea of what you want or what you would like to see and do, then let our expert advisors fill in the blanks: Suggesting and booking family friendly hotels, recommending unique activities suitable for all of you and making sure that all your connections are seamless… leaving you with more time to enjoy life and your chosen destination.
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On the other hand, if you have no idea at all about what you want, then tell us a little about yourself, your family and the things you love doing together. We’ll then suggest things that meet your criteria and work with you to craft something that suits your travel aspirations.
to travel !
Travel with our Founder
The Itinerary Oct 1 Arrive Chiang Mai Check-in to your Suite at The Four Seasons In October, you can travel with our founder, Oct 2 Private guided tour of Chiang Mai Oct 3-5 Elephant conservation volunteering Christopher Hill, and his family: his wife Oct 6 Free day Audrey and their two boys, aged 4 and 5. This year they are off to Thailand to help conserve Oct 7 Fly via Bangkok to Soneva Kiri Oct 8-9 Kid's club, painting and art classes, elephants. And you can join them! Cultural exchanges, rainforest walks, fishing, cinema paradiso, school visits The group size is limited to 16, so you won’t sunset cruise, spa, snorkelling and diving feel like you are part of a horde, but your Oct 10 Fly to Bangkok and fly out family will get to meet some other like minded families. You will also Price: US$18,890 per adult, get to spend quality time with your family US$12,350 per child under 12 and also get to know Christopher Hill Flights can be arranged as well and hear his story and vision. To book or find out more, email Chris: chris@handsupholidays.com The dates are October 1-10, 2017
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Who travels wi
Family trip to Cambodia: This Connecticut family of five love to spend time together as a family doing things that help others. So far, they have built a house in Cambodia, renovated a clinic in Brazil, helped to construct a library in Morocco, and build a school in Malawi:
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My husband and I have taken our three children now, 17, 13, and 11 on five trips with Hands Up Holidays: Brazil, Morocco, Malawi and Cambodia/Vietnam. We started these trips when my children were only 10, 8, and 3. With each trip, we have been well taken care of, safe, and have had no surprises. From the moment our flight has touched down, we have had someone there for us. Our guides have been extremely knowledgeable and kind, and we always have a hard time saying goodbye to them at the end. We have traveled by plane, bus, car, and in each case, everything has been well organized and smooth. The work by Hands Up Holidays is very thorough. The itineraries have been detailed, and our consultant has been very helpful with organizing documentation.
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The people and organizations in each country we have experienced have been very professional and knowledgeable and yet warm, thoughtful, fun and interesting, and you really get to experience them in a very personal way.
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Family values in South Africa: This New York family of five wanted to instill in their children the value and joy of giving back and appreciate how fortunate they are, so as part of their luxury trip to South Africa they taught in a township school.
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“The whole experience was fabulous! We loved the country, the people, the scenery, the history, and it was inspiring to the have the opportunity to teach in a township, get to know these wonderful children, and play a small part in improving their future. The guides were excellent. Thanks for all your help and suggestions. I'm sure we'll be in touch again! “
Families conserving New Zealand: This Austin family of 5 wanted to enjoy the best New Zealand had to offer and increase the service hours of their teenage girls. So, they opted to assist on a wildlife conservation project, hand feeding chicks of native sea birds, maintaining native lizard enclosures, and checking kiwi habitats.
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Loved our New Zealand trip. Conservation work was unforgettable. Thanks!
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Give Hands Up a call or drop them a line to find out what trip suits you best!
Rest assured Over the past eight years we have explored and researched destinations all over the globe. Your safety is of utmost importance to us, and we only recommend destinations that are, in our judgment, safe.
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We employ local guides who grew up where you are going, who know the locations and who will ensure that you only go to safe areas. The vehicles we use are regularly serviced and kept in tip-top condition, and the hotels we recommend maintain excellent Health and Safety standards. Whilst volunteering, especially on building projects, you will have guidance on using tools, and a first aid kit is readily available. Â
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Should an unexpected disaster befall your destination, rest assured that we are ATOL and tta protected and though your trip will unfortunately need to be cancelled, your money will be returned to you.
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Call: USA: +1 201 984 5372 Rest of the World: +44 207 193 1062 Email: info@handsupholidays.com
Where do you !
“Though we travel the world over to find the beautiful, we
want to go? !
Taste of what you may experience! On the next few pages you’ll see a sample of the places you could visit. There are many more options that we can tailor to your wishes and desires. However, we thought we would pick a few to give you an idea of the things you could see and do and the ways in which you can make a difference in the world.
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Reach out for more detailed information or to plan your adventure that gives back.
must carry it with us or we find it not.” —
Ralph Waldo
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Africa
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Kenya is justly famous for its safaris amidst some of Africa’s finest wildlife preserves, but there is so much more: mountains, beaches, reefs, deserts, lakes and fascinating tribal culture.
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It is always thrilling to see lions, elephants, leopards, and giraffe, but the pinnacle for all visitors must surely be the famous wildebeest migration. This spectacle occurs annually, from July to September, as 1.5 million wildebeest go in search of good grasslands. Kenya is also considered one of the top five bird-watching destinations in the world.
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The diversity of landscapes is breathtaking; the great rift valley tears a gash through the heart of the nation, the rolling grasslands of the Masai Mara, the rainforests of Kakamega, the sandy beaches of the Indian Ocean and the shores of the Jade Sea contrast with searing deserts.
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There is also no shortage of fun activities for your family, including ballooning over the Masai Mara, snorkeling in the Malindi Marine Reserve or trekking the glaciers of Mt Kenya, to name just a few.
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The Kenyan people are made up of a fascinating cultural cross-section that blends old with new. On a daily basis you will see traditional tribes and contemporary families; ancient customs and modern sensibilities. Your time giving back will be a fantastic opportunity to experience the full gambit of cultural diversity.
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Making a difference By teaching and building new classrooms, your family can help to foster an educated and developed Maasai Community whose cultural practices contribute positively towards gender and social equality and respect for human rights, without destroying their positive traditional value systems. Immerse yourself in this ancient culture as you contribute to the eradication of Female Genital Mutilation in line with the World Health Organization resolution (by 2015). This dreadful “procedure� is carried out in young girls and can leave them in life long pain.
Morocco
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Morocco mixes mystery and magic, with a hint of exotic spice that pervades the air. Cool and quiet riads offer respite from the fun and bustling streets and markets of Marrakech. Beautiful mountains, deserts and coastal towns beg to be explored and an immersive time spent giving back in a Berber village will transform your visit into one that will leave a lasting impression on you and the community you help.
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Your family will love the ancient Medinas of Marrakech and Fes which are filled with mystique, color and mayhem. Mix with the lively crowds as you all follow in the footsteps of millions of nomads and traders that have visited here over the centuries. Let your children experience the fun of haggling, sip a traditional mint tea as you watch the local populace go about their business on teeming squares, savor tajines infused with saffron and argan oil, and stay in the delightful, luxuriousriads, kasbahs, and tents.
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It is quite a spectacle to see the fluffy white clouds and rugged mountains stand in contrast against the vivid blue sky. Let your children try their hand at riding a camel, as they follow a blue turbaned guide through sandy dunes to an oasis, or soak up the history as you all stroll through the ancient seaside fortress of Essaouira.
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Making a difference Despite the encroachment of modern life, outside of the cities, the Moroccan people continue to live traditional lives rooted in a strong connection to their stunning environment. Your family will learn about the traditions of the Berber people as you spend time in their community, assisting with needed construction projects that they lack the funds to build, such as new classrooms, houses, libraries or medical clinics. 
South Africa
South Africans are some of the most upbeat, welcoming and humorous people you’ll encounter. Combine this with a melting pot of cultures and a diversity of scenery and wildlife and you have a must-see destination. Most of all your family will treasure your time spent assisting some of the least fortunate among them.
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A visit to South Africa is not complete without getting within yards of giraffe, lions and elephants in their natural environment. Swim, work-out, read, play games or get a massage in intimate eco-luxe safari camps between thrilling morning and evening game drives, and enjoy superb meals and fine wines around the ‘boma’ or open fire.
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You can all reflect on your time giving back over a delicious seafood meal on the Garden Route or an authentic curry in Durban’s Indian area. Later
open a bottle of pinotage as you visit the oldest wine region outside Europe.
Making a difference Historic Cape Town, nestled at the foot of Table Mountain, is a stunning springboard for you all to delve deeper into the local culture. Assist in a number of ways in an impoverished community or protect this pristine country by helping on a conservation project.
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Ongoing socioeconomic woes in South Africa mean that there are many opportunities for you to make a vital difference and gain a better understanding of the people and varied cultures in this part of Africa. Your family can be part of
Beyond the provision of this immediate need you also have the opportunity to help develop the next generation of South Africans by assisting with a projects that provide education, aftercare and vocational training. Or, cater to the health needs of HIV and TB sufferers, or teach life skills to those who are trying to restore their lives after years of substance abuse.
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
a project t h a t ensures t h e
wellbeing of over 100,000 children, by helping to prepare and deliver their meals.
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Success Story Esther is an orphan, aged fourteen who lives in a dilapidated mud hut with her grandmother and siblings. We identified her as a particularly vulnerable case; she could not afford the school fees and was struggling to stay at school. In 2012 we found her a sponsor and since then her life has improved considerably. She is able to attend school knowing that her fees are paid, has a uniform and shoes and all her educational needs are taken care of. In addition a new home has been built for her and her siblings. Esther’s sponsor also donated funds to set up an income generating enterprise, so, in her free time Esther sells ground maize and dried fish within her community.
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Zambia
Zambia is that diamond in the rough. A little grittier in parts, it boasts some of the continent’s best wildlife parks, and is home to the thunderous Victoria Falls, the tranquil Lake Kariba and spirited, welcoming communities that could do with a hand up.
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Walk through the cool mist that billows up from the mighty Victoria Falls (‘the Smoke that Thunders’), bounce and roll down the rapids in a raft, or relax with a glass of champagne and a sumptuous meal on a sunset cruise of the upper Zambezi river, before relaxing in a luxurious riverside bungalow.
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Wrap up a meaningful, memorable family trip, by enjoying some of the best game watching in the world, in South or North Luangwa, Chobe or the nearby Okavango Delta in Botswana. Treat yourselves to a ‘bush chic’ stay at a fabulous lodge that accommodates only 16 guests at any one time. Relax between game drives by the pool, in the shade of mahogany trees.
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Making a difference Your family will complement these experiences with a rewarding opportunity to give back in a Zambian community. Learn about the local culture and make a difference to the lives of ordinary Zambians as you teach at the school, assist at the medical clinic or work on one of the building projects, such as constructing a home for a widow and her children.
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Assist rural communities decimated by the AIDSHIV pandemic in Zambia. A high incidence of parent mortality has left a legacy of over 700,000 orphans. Our goals are to improve access to clean water by constructing bore holes, improve health and promote education by providing the necessary facilities. First and foremost we aim to make these projects sustainable by involving the whole community and developing orphan sponsorship programs for those that have nowhere else to turn.
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Americas
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Brazil
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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Brazil is famed for powdery white-sand beaches, pristine rain forests and wild street parties, but that is only half the story. You’ll also find enchanting colonial towns, rugged red-rock canyons, thundering waterfalls, and diverse ecosystems that harbor the greatest collection of flora and fauna found on earth.
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Your family can go horse-riding in the Pantanal, kayak flooded forests in the Amazon, hike up spectacular cliff tops, spot breaching whales, surf perfect beach breaks and snorkel in crystal-clear rivers or coastal reefs. Or just soak up the sun, as you relax on a glorious stretch of beach, with a freshly squeezed juice or the national cocktail, a caipirinha in hand.
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Carnaval is Brazil’s most famous festival and it sambas though the country’s cities and towns with gratuitous hip-shaking, colorful costumes and party spirit. Brazilians just love to party and wherever there’s music, that zest for life surfaces – the samba clubs of Rio, drumbeats on the streets
of Salvador, the dancehall forró in the northeast and the reggae-loving Maranhão.
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Making a difference Many Brazilians feel so lucky that they say ‘Deus e Brasileiro’ (God is Brazilian). Despite this positive outlook, impoverished favela (slum) residents struggle to maintain their meager shelters. Local residents report saving for years to repair damage caused by mudslides or storms; or to complete basic paint jobs, build separate rooms for parents and children, or make a home accessible for the elderly. These favela families build their own homes with whatever scraps of wood, brick, or metal they can find. Let your children learn about another facet of Brazilian life as you all help local residents complete home repair projects. Create a safer, healthier, and more positive living environment for impoverished families.
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Costa Rica
Often referred to as the Switzerland of Central America thanks to a longstanding peaceful democracy, a comfortable lifestyle, and stunning natural beauty (tasty chocolate too, but the cheese is not so great).
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It is this natural wealth that has been the economic driver and conservation has been of the utmost importance for most of the populace. As a result visitors to this pristine land can expect to see all manner of wildlife, ranging from howler monkeys to turtles to toucan, even a puma or jaguar if you are lucky.
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Pristine waves, staggering beauty and a sluggish pace of life make this tiny country very alluring. The exceptionally varied topography lends itself to a large number of micro-climates, which provide incredible diversity. Explore the cloud forest one day, observe an active volcano the next, and follow that with a rest on a warm sandy beach.
Making a difference Given the importance of wildlife to this ecoparadise it is only appropriate that your giving back activity should involve assisting with the rehabilitation of injured or black market traded animals (including jaguars, pumas, sloths, kinkajous, raccoons, owls, peccaries, monkeys, macaws and parrots). Prepare their meals, feed them, help with ground maintenance, and prepare daily logs of animal activity.
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Sadly the problem of illegally owned animals continues increase, so there is always a need for your family to assist with building more enclosures to house these animals. Naturally you will also learn about the animals and help with the process of returning them to nature.
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If education is more your thing, help repair and renovate schools that lack the funds to maintain them, such as funding and helping replace ceilings, floors and windows. These schools are throughout Costa Rica.
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If your family has some adrenaline junkies there is no shortage of options; zipping along hundreds of feet of line high above the forest canopy, white water rafting and bungee jumping feature among many options. Meanwhile, if you all prefer something that is a little less intense, surfing, hiking, snorkeling and wildlife spotting are in abundance.
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Guatemala
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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Despite the influence of the modern world and the conquest by the conquistadors, the ancient Mayan culture continues to permeate everyday life in this ruggedly beautiful nation. This shines through in the form of colorful traditional costumes, festivals and beliefs and the ancient ruins like Tikal, really bring this history to life.
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Making a difference Sadly the vibrant colors and pride mask a litany of social issues and poverty. Your family will have the opportunity discover the realty and make a difference as you spend time in a poverty st ric k e n c o m m u n it y, surprisingly close to the affluence of Antigua, and help provide a deserving family with a decent place to live.
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This home will help to provide a stable base for the children, improve their health as a result of
being protected from the elements, and give them a start in improving their lot in life.
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This immersion into rural life will give you all a heightened appreciation of the local culture and places you visit in Guatemala. The vibrant Chichicastenango market, the life blood of the region, the colonial town of Antigua and the stunning scenery of Lago Atitlan will all be more meaningful to you.
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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Hawaii
Famed for big wave surfing, pineapples, ukulele, live volcanoes and Elvis films, this string of islands in the warm waters of the Pacific Ocean, continue to live up to the hype.
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Hike along sculpted cliffs in the morning, try surfing on a longboard after lunch, and snorkel with manta rays at sunset. Quench your thirst with fresh papaya juice and sample delicious Pacific Rim cuisine, then take a peek at fiery volcanoes and marvel at frolicking whales.
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Whether you prefer to sip from a fresh coconut by the pool, listen to lei-draped beauties dance hula or you would rather hurl yourself out of a helicopter on a bungee cord, Hawaii has something for you. It is far more than just another paradise. It is also home to an enchanting hodgepodge of fascinating cultures with roots in Polynesia, Asia, North America and Europe.
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Learn about this ancient Hawaiian archaeological site as you help weed out invasive species, plant and care for native flora, and uncover stones that were once the foundation for Hawaiian homes and taro patches.
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
A single trip may not be enough for your family to discover all this ancient country has to offer. Highlights include the Andes, home to the iconic Machu Picchu and other Inca ruins, and the jungle of the Amazon basin.
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Anyone who has wandered among the ruins of Machu Picchu, the “Lost City of the Incas� will tell you that it is not only a breathtaking sight, it is also a testament to human endurance and perseverance.
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Making a difference These are also qualities that you will observe in many ordinary people as you immerse yourselves in village life and help improve the situation of impoverished children in the Andes. Giving back by restoring their school, you will not only make it a more conducive place to learn, but you will also have time to help the children practice their English: a vital skill in a region with a booming tourism industry.
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During your time in the Andes learn more about these people and take part in the local custom of "ayni", cooperation between community members. If one family requires assistance building a house, they request help from other community members and reciprocate later with the same number of hours/days granted tothem. Â Though it is unlikely that you will ever need to make good on your time spent volunteering, you will take back wonderful memories of the assistance you rendered these impoverished communities.
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Your families improved understanding of local culture and traditions will only serve to heighten your enjoyment and appreciation of the fascinating historical sights you will explore.
Peru
Asia
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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Bali
Bali has a reputation for beaches, surfing, diving, and resorts great and small, but it's the people that make it far more than a mere fun-in-the-sun escape. The warm and generous inhabitants of this small island are fun loving, with a quirky sense of humor and welcoming smiles.
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Bali’s rich culture permeates all levels of life; from ubiquitous flower-petal offerings, to brightly colored processions, to Hindu ceremonies that block the roads as they snake their way to a myriad of temples, to traditional art, music and dance performed islandwide.
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Lose yourself in the buzz of Kuta, enjoy the exotic pleasures of Seminyak and Kerobokan, mountain bike on the lush green slopes of Mt Batur or just chill on Nusa Lembongan.
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Ubud is a fabulous place to tap into the spirit and culture of the island and a great base from which to explore the island’s beautiful rice fields and ancient monuments.
Meet the amazing social entrepreneur who not only overcame his own severe injuries following burns from a storm lantern, but set out to help other disabled people. Make a difference helping this demographic of the population that is often neglected by the populace, by installing an accessible bathroom in the home of a quadriplegic. This will hugely improve their quality of life, and also that of their family, who are their primary caregivers.
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On an island that is popular for tourists, knowledge of spoken English can be quite an asset for Balinese youths entering the work force. Practice English with local school children or help them with their homework, teaching through songs, games and quizzes.
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If your family has young children, you may like to help at a center for stray cats, where you can care for the cats and kittens, groom them and socialize them so that they are good candidates for adoption.
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The dramatic volcanoes of the central mountains dominate the area and the hillside temples such as Puma Luhur Batukau (one of 20,000 temples on the island) reflect the spiritual side of the inhabitants. If you prefer to get away from the action, the north and west of Bali are sparsely populated and the diving and surfing in these areas is world class.
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Making a difference Your family can delve into this wonderful culture as you volunteer at any of a variety of projects.
y: Success Stor
, a paraplegic , a y r u S f o d children, of water The wife an ded to carry buckets nee on drains to ti a ig r ir previously r o to th e uted river from a poll . H o w e v e r , th a n k s to ya who helped , ts n e b a th e S u r li c s bathe of previou a can now y r generosity u S , m o of o bathr er degree h ig h build him a a s a sult. tly, and h ence as a re d independen fi n o c d n a ignity autonomy, d
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Bhutan
Closed off from the rest of the world for years, Bhutan is a Himalayan haven. 75% of the country is still covered in trees, there are no traffic lights (the few that existed were removed for being unfriendly) and productivity is measured in terms of Gross National Happiness.
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Thick-forested valleys, imposing dzongs (monastery fortifications) perched up on cliffsides, with the magnificent snowcapped Himalayas as a back drop. Explore landscapes dotted with blue poppies, innumerable banners of bright flapping prayer flags and if you are very lucky you may even spot one of the very rare snow leopards.
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Buddhism pervades all levels of life, temples with red-robed monks chanting morning prayers are the norm and a widespread belief in practicing kindness and love to all makes Bhutan an extremely safe and novel place to visit.
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It is well worth having your trip coincide with one of the colorful tsechu (festivals). These colorful celebrations are intriguing to watch and the highlight of the calendar. Try your arm at an archery (the national sport) lesson whilst you are there, or at least watch the locals in action – they are amazingly skillful.
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Making a difference Despite the principle of Gross National Happiness, there is still significant poverty throughout the nation. Particularly in rural areas, some families struggle to maintain an adequate shelter, schools are often underfunded and medical facilities can be deficient. Her Majesty the Queen Mother has developed a program to tackle some of these issues, but your assistance is greatly appreciated and there is no better way for your family to immerse itself in the culture of this reclusive nation.
Cambodia
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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From the buzzing capital of Phnom Penh to the colonial architecture of Siem Reap, Cambodia is filled with incredible sights. First and foremost on most traveler’s lists are the fantastical and overwhelmingly beautiful ruins of the royal city of Angkor.
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Cambodia has changed a lot since the days of the mighty Khmer empire, which, during the Angkorian period, ruled much of what is now Laos, Thailand and Vietnam. The magnificent Angkor temples are unrivaled in scale and grandeur in southeast Asia, and are all that remains of this grand period. Scenes from “Tomb Raider” will flash through your mind as your family clamber over these ancient ruins that harken a bygone era. The revitalized city of Phnom Penh has a gorgeous riverside location, that has undergone a cultural renaissance, and has a foodie scene to match anywhere in the region.
The life blood of the nation has always been the mighty Mekong River, and as it cuts through the country it provides a home to the remaining River Dolphins of Kratie. The South Coast is dotted with sparsely populated tropical islands, whilst the vast tropical wilderness of the Cardamom Mountains provides shelter to elusive wildlife. The wild and mountainous northeast is home to Cambodia’s ethnic minorities and many natural attractions.
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Making a difference Building a home for a family who could never otherwise afford one will give your family the opportunity to experience the rhythm of rural Cambodia and its resilient people. Despite a torrid history, their unbreakable spirit and infectious optimism, has allowed them to prevail with their smiles intact. There is no doubt you will leave this enigmatic kingdom with a measure of admiration and affection for the inhabitants.
India
Intriguing and mesmerizing, the enigma that is India offers a dazzling array of encounters. A fascinating melting pot of ethnic groups and colorful collection of cultural heritages.
gems everywhere – grand vestiges of former empires are surrounded by swarming streets, and ancient fortresses sit cheek-by-jowl with modern office buildings.
At times the poverty can be quite confronting, however India fuels the imagination and stirs the soul like no other destination. Your family will have the chance to delve into this extraordinary diversity and you will be left with memories that linger long after you all get home.
The broad range of religious and philosophical diversity has given rise to a plethora of fascinating festivals. From spectacular celebrations incorporating vividly ornamented elephants and agile acrobats to joyous carnivals that leave everyone doused in colored powder – including onlookers!
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From jagged mountains to sandy beaches, intricately carved temples to lively bazaars, fishing villages to mega cities – India is one of the most multidimensional countries around.
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Awash with sacred sites and thought-provoking philosophies, you will stumble upon historical
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If your family prefers the great outdoors, you can trek in the foothills of the Himalayas, raft on t h u n d e r i n g rivers, frolic in the warm waters of one of many beaches, or go in search of the last remaining wild cats: tigers, leopards and yes, even lions.
Then there are also the culinary delights. Feast your way through the subcontinent and enjoy a smorgasbord of sumptuous treats, ranging from spicy marinated chicken in the north to fresh kingfish in coconut milk in the south.
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Making a difference Your children can bridge a cultural gap as you all play a part in giving young children a hand-up in a Delhi school that began with 40 students and has grown to touch the lives of over 1000 children. This access to education has seen many of these children break the bonds of poverty and go on to gain degrees and jobs at multinational companies.
Assist by teaching English (or a range of other subjects if you have the expertise) or by carrying out basic repairs and renovations to maintain the modest structures that house the schools.
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In Bandavgarh or Panna National Parks, you can gain first hand insights into the lives of poor families, by installing smoke free stoves (chulhas), that can prevent long term lung and vision problems for mothers that spend their day cooking in smoke filled quarters. The new chulhas are also more fuel efficient, reducing environmental impact and minimizing the time collecting wood, which can be hazardous because of animal encounters.
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Then there are also the culinary delights. Feast your way through the subcontinent and enjoy a smorgasbord of sumptuous treats, ranging from spicy marinated chicken in the north to fresh kingfish in coconut milk in the south. 
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Nepal The ice capped Himalayas have long served as a lure for adventurers eager to pit themselves against the tallest mountain in the world.
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However, Nepal is not all about the high mountains. Hike the foot hills with their lush green forests and magnificent backdrop, explore historical Kathmandu, immerse yourself in the fascinating culture and learn about the vibrant architecture.
! The Durbar Squares are a fabulous place to sit and watch life go by. Whilst the National Parks of ! Chitwan or Bardia offer you the opportunity to encounter rhino, elephant, and even tiger.
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Making a difference Your family can choose between rural and remote, or urban Kathmandu, whilst helping these warm people.
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Rural: Even though you haven’t ventured into the rarefied air of the high mountains. The curious children, who are used to the lack of oxygenic the foothills, will still be running circles around you. You’ll no doubt be a great source for their amusement, as you assist in a deprived community, but these friendly children are a great way to get to know the community.
Chances are that it will be warm and sunny when you are helping a poor family with their new home. However, at this altitude seasonal weather can be harsh, and storms are punishing to anyone without adequate shelter, so the family will be very grateful for your generous assistance.
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Urban: There are also a wonderful opportunities for your family to make a difference in the lives of children in the city. There are many government schools in the Kathmandu Valley that try to maintain adequate educational surroundings for their students, but a lack of resources means they are losing the fight. Give some of your time to renovate at least one of these schools and get to know the children that will benefit from your efforts.
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Rest of World
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rainforests or the stunning Kings canyon that springs out like a surprise from the miles of desert. All this is just scratching the surface and for the adventurous there are any number of adrenaline packed activities all around the nation.
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Making a difference It is difficult to grasp just how vast Australia is till you get there. With 70% of the population packed into a handful of coastal cities, there is a lot of open space left over. Vast deserts, lush rainforests, snowcapped mountains and World Heritage coral reefs make up just some of the fascinating attractions.
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The cities positively ooze with the cool factor. Sydney, the bustling Harbor City, has glamorous beaches, restaurants and bars; Melbourne has its cosmopolitan arts scene and Australian Rules football, Brisbane is a subtropical town that is fast evolving and Perth is smothered in west-coast optimism to mention but a few. Whichever city you chose, you'll always find good coffee, great food and friendly people.
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Outside of the cities you’ll find a wealth of natural delights, the most famous of which is no doubt the Great Barrier Reef - the largest living structure in the world. Then there is the sacred site of Uluru (formerly known as Ayers Rock), the worlds largest monolith and its neighbors the Olgas. If you prefer greenery there are the Kakadu or Daintree
You may never have never heard of a Tiger Quoll, the largest remaining marsupial carnivore on the Australian mainland, but with your families help it may yet be saved from extinction. You can all learn about this endangered species, and help to gather more information so that they can be saved.
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If you prefer those cuddly looking Koalas, you have the opportunity to venture into the Australian bush with a passionate conservation team to participate in inspiring fieldwork. Learn about koala and woodland ecology, gain skills in survey techniques and assist with the rehabilitation of injured and orphaned koalas.
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Australia
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Fiji If your family is looking for a white-sandy beach, cobalt blue waters, a cloudless sky and a fresh coconut under a palm, you have come to the right place.
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Known as the “Soft Coral Capital of the World�, with several hundred types of coral and sponges and around 1000 species of fish, it is a haven for snorkelers and divers alike. If you venture into the reef passages you may also come face to face with Grey Reef sharks, Silvertips, Hammerheads and White Tips.
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Not surprisingly there are all manner of water sports on offer, if you choose to rouse yourselves from the contagious island slumber. Try a thrilling jet boat ride up the Nadi River, join a Jet Ski safari that will take you offshore around the Mamanuca Islands or kick back on the deck of a yacht enjoying the cool breeze and clear waters.
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Made up of an archipelago of around 332 islands, you can choose your own level of seclusion. Live it up on the two main islands that hold two-thirds of the population, or seek solitude on an exclusive island resort that caters to just a handful of guests.
Making a difference Whilst volunteering on these idyllic islands, your family will hear stories of how existences of unimaginable cruelty can be turned into positive and successful lives. Assist at a shelter that is working to help vulnerable youths. Play your part in creating a haven where they can find the strength to overcome their past and launch themselves into a confident and productive future.
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Specifically, you can all help with developing a vegetable garden, maintaining the fences, painting the centre, building a garage, or building a pergola.
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If you prefer something less physical, they also need help collating all the photos taken over the years since the center was established. And if you have data entry skills, they would love your help uploading data to their new software system.
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Furthermore, there are families in difficult circumstances whose houses are in need of repair and renovation work, who would greatly appreciate your help, as they lack the funds to do it themselves.
Blessed with a wealth of natural beauty, New Zealand is an outdoor enthusiast’s delight. A country once so safe that the birds forgot how to fly, you have the opportunity to help save these native birds, including penguins.
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You will be spoilt for spectacular options. Top of the list are sights such as White Island, an active marine volcano, 30 miles off the east coast of the North Island, and the fjords in the world heritage area of Milford Sound. The sight of 6,000ft high peaks jutting out of the waters of the Tasman Sea is phenomenal and if you are lucky you may even spot dolphins and seals playing around your boat.
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From the tranquil Bay of Islands in the north, a great place to relax, to the stunning Glacier Country in the south, a hikers paradise, there is something for every pallet.
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Making a difference Despite all the lush wilderness and low population, human activity has still had a
significant impact on the natural habitat of native penguin populations. Two Blue Penguin Colony’s of around 700 penguins, could do with your families help with maintaining their habitat. Though you aren’t working with the penguins directly you can enter the colonies, and work on vegetation and habitat restoration programs. The work is often quite intense, but knowing that these cute little critters will have a higher chance of survival makes it all worthwhile.
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New Zealand
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Responsible Tourism Policy Use of Local Guides: Hands Up Holidays is committed to using local guides, and to the training and mentoring of local people with the potential to become guides. Our guides are trained in responsible tourism and will help our travelers to be both culturally and environmentally sensitive.
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Retention of trip costs in local communities: Hands Up Holidays is committed to investing in local communities, and we aim to retain a significant portion of our travelers’ trip cost in the destination country. We use locally owned and operated hotels and restaurants wherever possible. We offer opportunities for travelers to purchase local crafts and food, and our guides will provide guidance on appropriate places to shop for these.
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Hands-on community development work: All of our trips involve a component of community development or environmental/wildlife conservation work, and as such, travelers have an opportunity to contribute directly to the environment or to the local communities they visit.
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Our development projects are carefully selected in conjunction with local charities to ensure that our travelers’ work will be of maximum benefit to the local community but are also ones that involve travelers working side-by-side with the local people to improve their circumstances – part of our philosophy that our help should be a “hand up” and not a “hand out.”
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Environmental Responsibility: Sustainable travel: Hands Up Holidays is committed to sustainability, in the communities in which we operate and in the ecosystems we encounter. We seek to minimize the impact of our trips by minimizing and properly disposing Forwaste detailed created, informationby contact our advisors on USA:+1 of conserving energy and201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
water, and by ensuring that endangered wildlife and environmentally compromised areas are treated with respect.
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work to minimize energy and water consumption in our offices, and we encourage our partners to follow similar waste management and energy philosophies.
Environmentally-focused community development projects: In a number of destination countries, the ’giving back’ aspect of our trip is directly focused on improving the natural environment. These projects include gardening, planting trees, or helping preserve endangered animals.
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Small group size: Our independent travel options and small group sizes help us to tread lightly and to use more environmentally sound forms of transport, minimizing impact, and ideally enriching the environment.
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Carbon Neutral: A way we seek to conserve the environment is by including an “ecocontribution” costing the price of our tours. Hands Up Holidays pays for this on behalf of you, our guests. The amount of this ecocontribution is based on a calculation of the carbon dioxide emissions from the flights required to participate in our tour and will pay for the planting of the equivalent number of native trees that will soak up the carbon dioxide emissions – where practical, travelers will even have the option of planting the tree/s themselves.
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Environmental training: Many of our guides are trained in principles of environmental sustainability and will offer travelers tips on how to conserve water, reduce waste, and otherwise minimize the environmental impact of their trip. We hope that our travelers will be able to take some of the conservation tips they learn from our guides home with them.
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Corporate recycling/energy policy: Wherever possible, Hands Up Holidays’ employees use recycled paper and recycle waste created in the office, as well as attempting to minimize waste created and be a “paperless” office. We also
Social Responsibility: Pre-Trip Information: We send each Traveler a pre-departure pack, describing the destination country, its history, cultural norms, and general health and visa requirements. We also provide important practical information such as how to pack and dress appropriately, what to expect when encountering the local populations, how much money they will need to bring, etc. We encourage travelers to try to learn a few phrases in the local language(s) before they arrive. Most importantly, we encourage all of our travelers to arrive with an open mind and to be prepared to have their world-views gently challenged by the new cultures they will encounter.
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Cultural Sensitivity: An important benefit of using local guides during our trips is the advice about cultural sensitivity that they can provide to travelers. Our guides will coach our travelers in general best practices (e.g. how to avoid encouraging a “begging” mentality, how to be sensitive in photographing local people, etc.) as well as specific tips on how to avoid running afoul of local customs. Wherever possible, we schedule the community development component of our tours in the middle of the trip, so that travelers will have a chance to acclimate to their new environment and learn how to behave in a culturally sensitive manner prior to this part of the trip, where the interaction with the local community is particular intense.
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Protection of Child Welfare: For those community development projects that involve interaction with children, we require a police check to be carried out by the Traveler, in order to project the children from physical, emotional, sexual or other harm.
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Community Development: Along with the community development component of each of our trips, Hands Up Holidays also encourages its employees to volunteer in their own communities and we offer each employee 5 days per year to participate in such projects. In addition, we encourage our staff to participate in
our community development projects through partially subsidized holidays for staff and their families.
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Volunteering where you live: Part of our vision at Hands Up Holidays is to enable our guests to experience how fulfilling and rewarding volunteering is, and to inspire our guests to volunteer for longer periods of time, and to volunteer where they live. We have information on suitable volunteer projects in the UK and USA, such as teaching English to refugees, which we make available to all our guests.
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For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or  info@handsupholidays.com
Booking Conditions
The vacations featured are operated by Hands Up Holidays Ltd, hereinafter also referred to as the ‘Company’ or ‘Hands Up’, which is registered in the United Kingdom under company number 5092684. It is essential that you read and understand the conditions of booking below and the ‘Inclusions’ and ‘FAQ’ sections on the website (together the “Booking Conditions”) when you make your booking, as these will all form part of your contract with the Company. These Booking Conditions constitute the entire agreement of the parties about its subject matter and supersede all previous agreements, understandings and negotiations on that matter. matter and supersede all previous agreements, understandings and negotiations on that matter.!
provision of transport, accommodation, activities and meals. The Company as a matter of course contracts out the provision of its tour services to Third Party Contractors, who are typically based in the destination. “Traveler” means a person who has made a booking with Hands Up and Hands Up has issued a Confirmation Receipt in respect thereof. “Trip Price” means the most recent price quoted to the Traveler by the Company at the time a booking is made. It relates principally to the cost of the tour being booked, and also includes any supplements, extension trips, or any optional extras. The trip price is a “land only” price and does not include the cost of flights to and from the chosen destination.
1. Definitions In these Booking Conditions the following terms where the context admits shall have the following meanings: “Agent” means an authorized representative of the Company. “Booking Form” means a form or document developed by the Company for completion by the Traveler to secure a booking on a Hands Up trip. “Confirmation Receipt” means a Receipt issued by the Company to signify that a booking made by the Traveler has been confirmed. “Commencement Date” means the definition contained in clause 3(f) of the Booking Conditions. “Community Development” means the time spent either volunteering or visiting a community for philanthropic purposes. Wildlife conservation and environmental conservation are included in this definition. “Company” means Hands Up Holidays Limited. “Force Majeure” means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers “Hands Up” means the Company. “Low Bookings” means that the stated minimum number of bookings per trip has not been reached 60 days prior to the trip Commencement Date. “Participation Form” means the form described in Clause 21 Booking Conditions. “Third Party Contractor” means an inbound tour operator that the Company has contracted with to provide the tour services in the destination, including but not limited to the
2. Interpretation (a) The headings are for convenience only and shall not affect the interpretation hereof. (b) Words importing the singular number include the plural and vice versa and the masculine gender includes the feminine and neuter genders and vice versa. (c) This contract is governed by English (UK) law and both parties agree to submit to the jurisdiction of the English (UK) courts at all times.
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3. Your contract with Hands Up (a) To secure a booking, Hands Up or its agent requires a non-refundable deposit of 20% of the Trip Price as quoted by Hands Up to the Traveler at the time of booking (including any optional activities or supplements that an individual selects) per person per tour, or full payment if a trip is due to commence in less than 60 days. This payment is also deemed to be confirmation that you have read and accept the Booking Conditions. Clients booking by telephone, facsimile, email or over the internet are deemed to have read the Booking Conditions and accepted them. (b) A booking is accepted and becomes a contract only from the date when Hands Up has confirmed acceptance by issuing a written Confirmation Receipt. The Company can issue this Confirmation Receipt by email. (c) If you arrange your holiday directly with the Company all correspondence and other communications will be sent to the address of the first person named on the Booking Form unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons. (d) If your booking is made through a travel agent, the Company will address all communications to that travel agent. All monies paid by you to a travel agent under or in
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
contemplation of this contract will be held by the travel agent for the Company until such monies are forwarded to the Company. (e) Full payment is due 60 days prior to departure. (f) A trip is deemed to commence (“Commencement Date”) upon arrival in the destination country.
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4. Validity (a) The prices listed are based on the prevailing costs and exchange rates at the time of printing. Hands Up reserves the right to alter these prices at any time. Prices are indicative only, and the Company reserves the right to notify you of an increase in the website or advertised price before accepting your booking. (b) All information in the website is accurate to the best of our knowledge at the time of printing, but please note that changes to our trips (which may be substantial) can and do occur. Hands Up will make every effort to keep you briefed of any changes, but cannot be held liable for any alterations to the published itineraries. Please refer to our website for any updates to any trip.
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5. Cancellation by the Traveler (a) A Traveler can cancel a tour, but this will entail the loss of a percentage of monies paid as set out below. This percentage depends on the number of days before the commencement of the booked tour that Hands Up receives written cancellation. The loss of monies paid is as follows, per person: 60 days or more prior to trip departure: 20% of total Trip Price Between 30 and 59 days prior to trip commencement: Loss of 50% of total Trip Price Less than 30 days prior to trip commencement: Loss of 100% of total Trip Price (b) All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company, at 61 Parkstead Rd, London SW15 5AN, England, or prior to. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. (c) No refunds will be made if you voluntarily leave a trip for any reason after the trip has commenced. Refunds will be given at Hands Up’s discretion if you are involuntarily forced to leave a trip for any reason. Leaving the trip due to illness is deemed to be voluntary, but Hands Up may, in its discretion, give a refund in this instance. (d) Hands Up reserves the right to eject a passenger from a trip if they have not signed the Participation Form (see paragraph 21(a)), if they are found to have breached any local laws or customs, any explicit instructions from the tour guide, or if they do not have the requisite visas, or immunizations. No refund will be given in such a situation.
(e) Please note that these conditions relating to cancellation apply to the “in country” portion of the trip only. Different cancellation fees may apply to airline tickets. 6. Re-booking following a cancellation Should you wish to cancel a holiday and re-book an alternative holiday this will be subject to the cancellation terms within these Booking Conditions. Hands Up may, in its absolute discretion, transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid shall be paid when the alternative booking is made.
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7. Cancellation by Hands Up (a) Hands Up reserves the right to cancel any trip before it is guaranteed to run. A trip is guaranteed to run once it has reached the minimum number of fully paid customers as stated for each tour. Hands Up will advise you in writing (or by email if an email address is provided) if a trip has been cancelled. (b) Hands Up reserves the right to cancel any trip, including a guaranteed trip, due to terrorism, natural disasters, political instability, war or other external events which, in Hands Up’s opinion, make it unsafe or otherwise unviable for Hands Up to operate our planned schedule, including Force Majeure. In such a case, Hands Up will, in its sole discretion, refund the Trip Price only (and will not refund any other costs incurred). (c) If you fail to pay the balance of the holiday price at least 60 days before departure, the Company may treat your booking as cancelled and levy the cancellation charges set out in paragraph 5(a) above. If the Company cancels your holiday in any other circumstances prior to departure and when a trip is guaranteed to run as per paragraph 7(a) above, the Company will use reasonable endeavors to offer alternative arrangements of a comparable standard or will give you a full and prompt refund. In addition, unless the cancellation has been caused by Force Majeure or Low Bookings, the Company will pay you compensation as set out in paragraph 9(d).
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8. Booking Amendments by the Customer (a) Amendments are generally possible, and Hands Up will make every effort to assist you if you wish to alter your arrangements. It may not always be possible to make any amendments to your booking, especially within 10 days of the commencement of your trip. Requests for an amendment must be in writing or by email, signed by the signatory of the Booking Form. If you do wish to change your booking in any way, the following fees will apply: i) Changes to tour bookings
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If the booking amendment request is received by Hands Up 60 days or more prior to your original tour’s commencement date – GBP50 per person per change; If the booking amendment request is received by Hands Up within 59 days of your original tour’s commencement date – charges as per cancellation fees (see paragraph 5(a)). If there has been any change in the price of the tour that you change your booking to since the time of your original reservation, the new tour price will apply to the new reservation. These fees are in addition to any charges levied by hotels, ground operators or airlines. ii) Changes to any other arrangements made in conjunction with your tour booking (e.g. hotels, transfers, etc): Amendments to any other arrangements made in conjunction with your tour reservation will incur a GBP20 administration fee per booking per change. This fee is in addition to any charges applied by hotels, ground operators or airlines.
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9. Amendments by the Company (a) Great care is taken to ensure that the descriptions and prices given in this website are accurate at the time of publication. Changes can occur, though, and the Company reserves the right to change any of the details in this website, including the order that places will be visited in the itinerary, and prices, in which case the Company will advise you of any such change before accepting your booking. After a Confirmation Receipt has been issued and the trip is guaranteed to run, the Company makes every effort to operate holidays as advertised. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc. Additionally, the nature of the Community Development work is subject to change, and you will be advised as soon as possible after any such change occurs. (b)Your trip may be varied at short notice, even after its commencement. Changes may occur because of Force Majeure, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, the availability of Community Development projects, or other circumstances beyond Hands Up’s control. Hands Up does not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond Hands Up’s control. Group sizes may also vary. No refunds will be made in any of these situations. (c) In very rare circumstances, the Company may have to modify a holiday before the trip commences. If we have to change to a lower standard of accommodation (in terms of grade of hotel) for more than 20% of the trip length, the
Company will contact you as soon as practicably possible and offer you three choices: You may accept the modification; You may change your booking to another available holiday; or You may cancel and receive a full refund. If you choose another holiday which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. (d) If you cancel and receive a full refund, other than for Force Majeure or Low Bookings you will receive the following compensation, calculated according to the number of days prior to the commencement of the trip that you are notified of the change.
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Days prior to commencement date when notification of change is sent
Compensation per person
More than 42 days 29-42 days prior 15-28 days prior
GBP 10.00 GBP 20.00 GBP 40.00
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(e) If there is any other modification before the trip commences (that is, other than a change to a lower standard of accommodation for more than 20% of the trip length), the Company will endeavor to notify you, although it is not obliged to do so. (f) If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be transferred to your point of departure and given a pro-rata refund for ground arrangements not received.
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10. Insurance (a) Insurance is highly recommended on all tours. You should ensure that you are fully covered against personal accident, death, medical expenses, emergency repatriation, personal liability and the nature of the Community Development project that is part of your trip. We also recommend it covers delay, cancellation, curtailment, missed departure, legal expenses and loss of luggage and personal effects. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activity. (b) You may be required to complete and sign an indemnity form absolving Hands Up (and if applicable the travel agent) of all possible liabilities which may arise due to the failure to take out adequate insurance cover. (c) Clients should ensure that in any insurance cover they arrange there are no exclusion clauses limiting protection for the type of activities offered in their tour (including the Community Development volunteer project) and for the
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
country/countries that they going to as part of their trip. The travel insurance cover provided automatically with various credit cards MAY NOT provide adequate cover as standard. It is your responsibility to ensure that you have the necessary level of cover suitable for the trip you are doing and the cover you want.
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11. Price Policy (a) All trips are payable in Pounds Sterling (£/GBP), US$, CAN$, European Currency Units, NZ$ and A$, but US$ is the reference price, and all other currencies are indicative only. The conversion rate of currencies into US$ is based on exchange rates determined by Hands Up from time to time. (b) The Company reserves the right to notify you of an increase or decrease in the website or advertised price before accepting your booking. (c) After a Confirmation Receipt has been issued, the price of your holiday is subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will be levied solely to allow for variations in transportation costs, including costs of fuel, the exchange rate applied to the particular package, or if a relevant government or regulatory body introduce or increase taxes. This increase or decrease in price will be calculated by directly passing on the above increase or decrease, save for the first 2%, which will not be passed on. Surcharges will be notified by a revised Confirmation Receipt sent to you (or your travel agent). (d) If a surcharge would increase the total holiday price shown on your original Confirmation Receipt by 15% or more, you may cancel your booking within 7 days of the date of issue of the revised Receipt and obtain a full refund of all payments made to the Company. (e) Alternatively, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit you should send notice of intention to pay in full to the Company by post to 61 Parkstead Road, London SW15 5AN, England, or by email to within 7 days of the date when the Confirmation Receipt was first posted to you.
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12. Passports, Visas and Vaccinations (a) You must carry a valid passport and have obtained the correct visas when traveling with Hands Up. Please ensure your passport is valid for 6 months beyond the duration of the trip, and has at least two blank pages. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. Hands Up cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation, or for any other reason.
(b) It is your responsibility to ensure that you are in possession of all vaccinations and medical certificates as may be required for the whole of the tour.
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13. Responsibilities (a) The Company contracts with a network of companies, inbound tour operators, government agencies, charities, Non-Governmental Organizations and individuals (“Third Parties”) to assist in the running of its tours. The Company does not own, manage, control or operate any transportation vehicle, any hotel, or any supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers and all services are subject to the laws of the country where the services are provided. The Company may act as an agent for these Third Parties and will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behavior of these Third Parties. These Third Parties are also absolved of liability for any injury, damage, loss, delay or irregularity that may occur. (b) The Company will not accept liability or responsibility for any traveler who contravenes a law or regulation of any country visited or for any other action or inaction of a traveler. (c) No employee, servant or agent of the Company has authority to vary these Booking Conditions. (d) The descriptions, information and opinions given in this website by the Company in respect of the hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. (e) You are responsible for booking and paying for your flights to and from your destination (Hands Up offers “lands only” packages and you are free to book your own inbound and outbound flights). You are also responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents. (f) To the maximum extent permitted by law, the liability of the Company, if any, in respect of all costs, losses, damages and liabilities incurred by a traveler is limited to a refund of the amount actually paid by the traveler.
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14. Excursions (a) Please note that when you book an excursion locally you contract with the local organization providing the excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.
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15. Police check (a) If the Community Development project pertaining to your trip involves assisting children, such as teaching English in a school or helping in an orphanage, Hands Up requires you to have a police check completed, from your home country. You will be advised if a police check is required. If the police check reveals a previous conviction for a sex offense, you will not be permitted to book that trip with Hands Up. Any other previous criminal conviction may not necessarily prevent you from booking with Hands Up, but in any event, any criminal conviction may prevent you entering the foreign country of your tour (or any countries en route). It is your responsibility to ascertain if you can legally enter a country, and Hand Up’s acceptance of a booking does not mean that you will legally be granted permission to enter the countries involved in your trip.
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16. Data Protection and Privacy Where the Company receives any personal data (as defined by the Data Protection Act 1998) (“the Act”)) from you, it shall ensure that it fully complies with the provisions of the Act and only deals with the data to fulfill its obligations under the contract. The company shall indemnify you for any breach of the Act which renders you liable for any costs, claims or expenses. In fulfillment of its obligations under the Act the Company shall each have such systems in place to ensure: a) Full compliance with the Act b) In particular, compliance with the Seventh Data Protection Principle which deals with the security of personal data c) The reliability of all its employees who may be involved in processing the personal data. The Company shall take all reasonable steps to ensure that all its partners, contractors and agents comply with this clause where they are processing any of your personal data on your behalf. The company shall allow you reasonable access to such information as is necessary to ensure that it is complying with the above provisions and the Act as a whole. (d) We may use information provided by you, including contact details, to give you details of new trips/ special deals, etc, that Hands Up may offer from time to time. If you do not wish to receive such information you should make this known at the time of booking. We will never divulge your personal details to a third party for marketing purposes.
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17. If you have a problem (a) In the event of any dispute or difference arising between the parties as to any matter or thing in connection with the Agreement, such dispute or difference shall first be attempted to be resolved by the parties through discussions held in good faith, but failing resolution within 14 days of one party notifying the other in writing invoking this clause, such dispute or difference shall be referred to a single arbitrator (if the parties can agree upon one) and otherwise by two arbitrators, one to be appointed by the traveler and one to be appointed by the Company, or to their umpire (such umpire to be appointed by the selected Arbitrators) and in either in accordance with the provisions of the Arbitration Act 1996 or any statutory modification or amendment thereto for the time being in force.
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18. Illness or disability (a) Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any such medication or other treatment which may be required during the tour. Failure to make such a disclosure will constitute a breach of these Booking Conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeited. (b) If the chosen holiday includes a cruise or swimming activity or excursion or transfer by boat of any sort, you must make it known at the time of booking if you are unable to swim. This will not prevent you from participating in the tour but will enable Hands Up to take additional precautions for your safety at such times as may be appropriate.
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19. Age, Fitness and Participation (a) You are expected to satisfy yourself prior to booking that you are fit and able to complete the itinerary of your chosen tour as described in this website. Most of our tours are designed for people aged 18-60 and may contain activities appropriate to this age range. Persons over 60 years of age may be required to provide medical evidence of fitness to travel on certain itineraries. No people under the age of 18 years can be accepted on Hands Up’s tours unless they are accompanied by a parent or guardian who accepts full responsibility for them. Hands Up reserves the absolute right to decline a booking at its discretion. (b) You agree to accept the authority and decisions of Hands Up’s tour leaders, employees, and agents whilst on tour with Hands Up. If in the opinion of such person, your health or conduct before or after the trip begins appears likely to endanger the safe, comfortable or happy progress of a tour, you may be excluded from all or part of the tour!
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com
without refund. In the case of ill-health, Hands Up may make such arrangements as it sees fit and recover the costs from you.
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20. Photography Rights and Maps and Photographs Contained in Website (a) You must be aware that our authorized tour leaders and representatives may take photographs and films of our clients whilst on any of our tours and the Company reserves the right to use such material for any advertising or brochure production without obtaining further consent. The Company also reserves the right to use any comments clients make regarding the tours on any questionnaires or letters in future promotional literature. (b) Maps and photographs are included in the website for general information and may not necessarily reflect actual routings, locations or services.
receive a free 30 minute consultation, where
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you can discover which destinations are ideal for your family, in terms of your travel preferences and ways to make a difference.
Call us on 201 984 5372 or +44 207 193 1062 or email family@handsupholidays.com to secure your free audit. Change lives...including your own
21. Participation Form (a)You must sign a Participation Form on or prior to Commencement Date. Please note that signing the Participation Form is a pre-requisite of traveling with Hands Up. The wording of this form is as follows: “I understand that traveling with Hands Up Holidays may involve risks above and beyond those encountered on a more conventional holiday, and that I am undertaking an adventure trip with inherent dangers. I understand that I am traveling to geographical areas where, amongst other things, the standard of accommodation, transport, hygiene, cleanliness, medical facilities, safety, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I have read and understood the description of the trip I am undertaking and have provided details of any preexisting medical conditions that I have to Hands Up’s representatives. I accept these risks and obligations and I fully assume the risks of travel. I release Hands Up Holidays and its representatives from any liabilities connected to these risks to the maximum extent permitted by law.”
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22. Severability Where any provision of these Booking Conditions is rendered void, unenforceable, or otherwise ineffective by operation of law, that shall not affect the enforceability or effectiveness of any other provision in these Booking Conditions.
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23. Non-Waiver If at any time the Company or Hands Up does not enforce any of these Booking Conditions or grants the traveler time or other indulgence, the Company or Hands Up shall not be construed as having waived that term or condition or its right to later enforce that or any other term or condition.
For detailed information contact our advisors on USA:+1 201 984 5372, UK: +44 207 193 1062 or info@handsupholidays.com