Public Bathrooms & Entryways Overseer Handbook by AW Handbooks

PUBLIC

HANDBOOK

“As for the

are the

A S H L A N D W O O D S

BATHROOMS & ENTRYWAYS OVERSEER

saints in the land, they

excellent ones, in whom is all My delight.” PSALM 16:3

I

N T R O D U C T I O N

What is a PUBLIC BATHROOMS & ENTRYWAYS OVERSEER?

The PB&E Overseer is responsible for the cleaning and upkeep of all public bathrooms and interior entryways throughout a group’s event.

We all have had the experience of eating at a very good restaurant with great food. All seemed good until we used the bathroom and discovered some or all of the following: sticky floor, water all over the counter, hand towels and paper on the floor, wastebasket overflowing, etc. Suddenly our “good” experience soured and our impression of the restaurant diminished. We do not want that to ever be the experience of any people who attend our events. We may have very good messages, but if everything else we provide does not support our spiritual message we may inadvertently diminish the impact of that message.

The entryways are also an important part of everyone’s initial experience attending events. It is crucial that all doorways and pathways are kept clear, clean, organized, and well-lit. By providing this we facilitate the quick and safe movement of many saints passing through these areas as they take off or put on coats, shoes, etc., as well as move their often large luggage and other belongings with them.

When both the public bathrooms and entryways are well maintained the saints use of these areas will not be memorable in a negative way. This will contribute to the goals of your serving

team and contribute to the spiritual message and gatherings becoming the memorable and impactful part of everyone’s stay.

PART 1: PUBLIC BATHROOMS

This service category pertains mainly to events using the Fellowship Center, however, there are “public bathrooms” in each of the houses. The cleaning and care for the public bathrooms in the Log House and the Huntington House are primarily the responsibility of the respective House Hosts. “Public bathrooms” are any bathrooms that are not related to one specific bedroom or have an entry from a common hallway, and therefore may be used by many saints. These bathrooms must be looked after during your event, kept clean and properly stocked, and then cleaned thoroughly after the event is over.

At the Fellowship Center there are two bathrooms on the main floor that are public and are gender specific. One is for SISTERS only, the other is for BROTHERS only. The overseer will need to train female helpers who can access the sisters’ bathroom at any time and male helpers who can access the brothers’ bathroom at any time. The other public bathrooms in the house are not gender specific and can be cleaned and cared for by sisters or brothers.

PART 2: ENTRYWAYS

Throughout every event and at the end of an event it is the responsibility of the Public Bathrooms Overseer to ensure that all interior areas of entryways are kept in a clean and orderly fashion. Each entryway of each house is unique in the type and amount of traffic that it receives. This means that all exterior doorways will need to be checked periodically and the appropriate actions taken to ensure that access in and out will be safe and the area is clean.

PART 1:

BATHROOMS

RESPONSIBILITIES OF THE OVERSEER

The coordinator bears the responsibility for the condition of the public bathrooms throughout the entire event – even if others from the team do the spot checking and the cleaning work. If the bathroom is in a condition that needs attention, the coordinator is responsible to do the work if others of the team have not or are not able. All public bathrooms should be checked regularly, at least several times each

BATHROOMS CONSIDERED PUBLIC AND THEIR LOCATIONS:

FELLOWSHIP CENTER

Main Floor – Men’s Room & Women’s Room

day; especially after heavy use periods. (Such as after meetings, before and after meals, etc.)

Basement - 2 bathrooms

House Main Floor - ½ bath

Basement Hallway by back door and Bedrooms 6-9

House 2nd Floor at top of stairs

Apartment Bathrooms by Bedrooms 26-28

House Basement dining room

Bedroom #2 Bathrooms (when not allocated for sleeping)

Great Room - ½ bath

LOG HOUSE HUNTINGTON HOUSE

PUBLIC BATHROOM

FELLOWSHIP CENTER

BASEMENT LEVEL

MAIN FLOOR LEVEL

SECOND FLOOR LEVEL

BATHROOM LOCATIONS

HUNTINGTON HOUSE

BASEMENT LEVEL

MAIN FLOOR LEVEL

LOG HOUSE

BASEMENT LEVEL

SECOND FLOOR LEVEL

DURING YOUR EVENT

CHECKING AND CLEANING BATHROOMS DURING YOUR EVENT

As the overseer of the bathrooms for your event, you and your team must check and clean the following items regularly:

1. Counters should be wiped off periodically of excess water. Any water on the floor should also be wiped up.

2. Mirrors should be cleaned if there is water droplets or soap spray on them.

3. Soap dispenser levels should be checked and refilled if below half-full.

4. Paper towel dispensers should be checked and watched for when they will be empty. When a roll is completely out (or almost out) it can be replaced with a full roll.

5. Toilet paper in the stalls should be checked. If rolls are empty (or almost empty) they should be replaced. Partial rolls should be placed in the bathroom cabinet of Bedrm#11.

[Men’s Room] Urinals should be flushed when the bathroom is checked regardless of being used or not.

[Men’s Room] Floor should be cleaned when needed by the sink and urinals.

Large wastebaskets should be checked, contents compressed, and when full, taken out and replaced.

[Women’s Room] Toilet stall wastebaskets should be emptied.

Garbage should be taken directly to the dumpster outside.

Any chemical spills on the cabinet bottom or dripping on the bottles should be carefully cleaned up.

10.

11.

HOW TO CLEAN BATHROOMS

RESPONSIBILITY OF THE THREE HOUSES

At the Fellowship Center, it should be kept in mind that the bathrooms related to Bedrooms #6-9 in the basement and Bedrooms #26-28 on the second floor are used by saints staying in several different bed rooms. This means that these bathrooms may not be looked after by any one specif ically, so the Public Bathrooms Overseer MUST also check these bathrooms regularly.

Public bathrooms in the Log House and at the Huntington House are the responsibility of the House Hosts of those houses. If they so choose, they may designate some one staying in their house to clean and care for those public bathrooms. But the respon sibility for them still belongs to the House Hosts.

HOW TO CLEAN THE BATHROOMS

Laminated INSTRUCTION CARDS (English and Chinese) containing details for cleaning each bathroom can be found on the inside of the cabinet doors underneath the sink in every bathroom. Three different cards are included on p. 9-11for your reference. The card pertaining to Personal Bathrooms (bath rooms located mainly inside bedrooms) will pertain to all bathrooms at the Log House and the Huntington House, regardless of whether they are public or personal. The cards pertaining to the Men’s and Women’s rooms refer specifically to those rooms at the Fellowship Center.

In addition, a laminated card with instruc

tions for “How To Use A Plunger” can be found in each bathroom behind the plung er next to the toilet.

NOTE

These four instruction cards can be found on the following pages in this handbook, p. 8-11. They are included here for your reference and to be used for training your team. You do not need to memorize them as they will be hanging in every bathroom for your reference during the event. How ever, please read through each one at least once to familiarize yourself and your team members with what to expect.

HOW TO USE A PLUNGER

When a toilet is clogged and has the potential to overflow, or if it already has overflowed:

1. TURN the WATER OFF to that toilet by turning the shut-off valve located behind the toilet.

If the obstruction is a solid object like a children’s toy or washcloth or hand towel, see if you can remove it by hand. WEAR RUBBER GLOVES before reaching into the toilet bowl or touching objects that have been there.

2. Before using the plunger, make sure the toilet bowl contains enough water to submerge the head of the plunger.

3. PLACE THE PLUNGER over the hole in the toilet forming a tight seal. (tip: Before using the plunger, run hot water over it to loosen the rubber so it forms a better seal.)

4. LIFT the plunger up and down RAPIDLY an inch or so on every upstroke while keeping the plunger under the water level.

***BE PATIENT.*** It may take multiple plunge cycles to loosen the clog and clear the toilet.

5. TURN the WATER ON and let the toilet refill.

6. FLUSH IT several times to clean it and to make sure it is flowing properly

7. RINSE THE PLUNGER in the clean water of the toilet before putting it back. Place it on top of a paper towel until it is dry.

8. NOTIFY the House Host of this event.

If using the plunger does not result in opening up the clog, notify Ben Shumway or Tim Miller.

BATHROOM CLEANING INSTRUCTIONS

* Clean the inside of the toilet bowl using the toilet brush and LYSOL Toilet Bowl Cleaner.

* Clean the outside of the toilet bowl, toilet rim, and toilet seat using a light spray of 409 and paper towels from the roll under the sink. Yellow Vinyl Gloves are available under the sink if needed. The gloves must be rinsed off and placed in the blue bucket under the sink after using. After cleaning the toilet, the paper towels must not be used to clean any other surface. They must be thrown away in the trash. If disposable gloves are used, they must also be thrown away after using.

* Clean the mirror using a clean paper towel and a light spray of either the Windex mirror cleaner or water only.

* Clean sink, faucet and counter using a light spray of 409 and a clean damp white rag from the container under the sink. (You may use this rag to clean the bathtub/shower next. Do Not use the same rag if the bathtub/shower is cleaned first.)

* Clean the bathtub/shower walls using a light spray of 409 and either the white rag that was used to clean the sink/counter area or a clean white rag. For tough spots, dirt or stains you can use Comet.

* Clean the tile floor using a new clean white rag and a light spray of 409. First wet the rag with water and wring it out so that it is damp but not dripping. Spray the floor with a light spray of 409 and then wipe the floor clean. Work your way out of the bathroom. (Yellow Vinyl Gloves are available under the sink if needed. After cleaning, rinse gloves off with water and place them in the blue bucket under the sink.)

* Empty the wastebasket by lifting out the trash liner and tying it shut. Replace the liner with a new one. Put the trash in the dumpster outside.

REMEMBER!

** All white rags used for cleaning the bathroom MUST NOT be used to clean any other surface in the house.

** Place white rags used for cleaning the bathroom in the RED BUCKET in the laundry room when done cleaning, and please do not mix them with any other laundry items.

MEN’S BATHROOM INSTRUCTIONS

DAILY (FOR LARGER GROUPS USE)

* Clean mirror and wipe and dry the counter as needed.

* Empty wastebasket as needed. Replacement bags are under the sink.

* Replace paper towel roll in wall dispenser when needed.

* Check toilet paper rolls in each stall. Replace empty rolls.

* Flush ALL Urinals.

* Clean the floor if there is obvious dirt marks or urine on the floor using 409 and a clean white rag

CLEAN-UP AFTER YOUR EVENT (FOR ALL GROUPS)

* Clean the mirror using a light spray of Windex mirror cleaner or straight water and a clean paper towel. Throw the paper towel away after cleaning.

* Clean the counter, faucets and sink using a light spray of 409 and a clean damp white rag from the rag container under the sink.

* Clean the inside of both toilet bowls using the toilet brush and LYSOL Toilet Bowl Cleaner

* Clean the outside of both toilet bowls, toilet rims, and toilet seats using a light spray of 409 and paper towels from the roll under the sink. After cleaning, throw these paper towels away in the trash. Vinyl gloves are available for this job if needed. They are under the sink and after cleaning, must be rinsed off and placed in the blue bucket under the sink.

* Clean the inside of all three urinals using the toilet brush and LYSOL Toilet Bowl Cleaner.

* Clean the outside of all three urinals using a light spray of 409 and paper towels from the roll under the sink. Throw the paper towels away after thoroughly wiping the urinals.

* Clean the wall behind the urinals using the 409 spray and a clean damp white rag from the container under the sink.

* Clean the tile floor using a new clean white rag and a light spray of 409. First wet the rag with water and wring it out so that it is damp but not dripping. Spray an area of the floor with a light spray of 409 and then wipe the floor clean. Move to another area and repeat the process until the entire floor has been wiped clean. Pay special attention to the areas around the urinals and toilets.

* Empty the wastebasket. Replacement bags can be found in the wall cabinet.

IMPORTANT !!!!!

All white rags used for cleaning the bathroom must NOT be used to clean any other surfaces in the house. After cleaning the bathroom, the rags used MUST be placed in the RED BUCKET in the laundry room, taking care not to mix them with any other laundry items.

WOMEN’S BATHROOM INSTRUCTIONS

DAILY (FOR LARGER GROUPS USE)

* Clean mirror and wipe and dry the counter as needed.

* Empty the stall wastebaskets and large room wastebasket as needed. Replacement bags are in the wall cabinet.

* Replace paper towel roll in wall dispenser when needed.

* Check toilet paper rolls in each stall. Replace empty rolls.

* Clean the floor if there is obvious dirt marks on the floor using a very light spray of 409 and a clean white rag. Rinse the floor with straight water if needed or if the floor is sticky.

CLEAN-UP AFTER YOUR EVENT (FOR ALL GROUPS)

* Clean the mirror using a light spray of the Windex mirror cleaner or straight water and a clean paper towel. Throw the paper towel away after cleaning.

* Clean the counter, faucets and sink using a light spray of 409 and a clean damp white rag from the rag container under the sink.

* Clean the inside of all toilet bowls using the toilet brush and LYSOL Toilet Bowl Cleaner

* Clean the outside of all toilet bowls, toilet rims, and toilet seats using a light spray of 409 and paper towels from the roll under the sink. After cleaning, throw these paper towels away in the trash. Vinyl gloves are available for this job if needed. They are under the sink and after cleaning, must be rinsed off and placed in the blue bucket under the sink.

* Empty the wastebaskets – the stall containers, and the large room wastebasket – by lifting out the liners and tying the bags shut. Take the trash bags to the dumpster outside. Replace the bags. The large replacement black trash bags are under the sink. The stall replacement bags are in the wall cabinet.

IMPORTANT !!!!!

PART 2:

ENTRYWAYS

All shoes left at the doorways must be placed on shoe racks. When the shoe racks are full, the shoes can be neatly placed under the racks, under nearby benches, or lined up in such a way so as not to obstruct the passageway. No shoes should be left on the floors directly in front of the doors. This is a safety issue. The Overseer must straighten the shoes as part of the regular cleaning process. Shoe-racks themselves may need to be cleaned when necessary. Use the proper vacuum tool or a dampened floor rag, depending on the type of dirt.

Rugs need to be swept and cleaned of all obvious dirt, stones, grass, paper, etc. You may use a vacuum, but in many cases a broom and dustpan will be quicker and more efficient. Mud should be wiped up with paper towels or dampened floor rags. Snow or standing water should be wiped up with paper towels. If the rugs are heavily wet from rain or snow, do not vacuum them and instead take them to an area where they can be dried and then cleaned before returning them to their location.