Hansab Portfolio by HansabGroup

Hansab Portfolio Vol.4

2017 Vol.4

Hansab Portfolio

Hansab Portfolio Volume 4, Year 2017

2017 Vol.4

Table of Contents I Banking and Finance........................................... 14 Nets......................................................................... 16 Swedbank................................................................ 18 SEB ......................................................................... 20 Citadele.................................................................... 22 Luminor Bank........................................................... 24 Danske Bank............................................................ 26 The Bank of Latvia................................................... 28

II Retail................................................................... 30 Telia.......................................................................... 32 Elisa......................................................................... 34 Tele 2....................................................................... 36 Viru Keskus.............................................................. 38 Stockmann............................................................... 40 MEGA Centre........................................................... 42 iDeal Salon............................................................... 44 Balti Jaam Market.................................................... 46 Selver....................................................................... 48 Prisma...................................................................... 50 Maxima.................................................................... 52 Rimi.......................................................................... 54 Magic Fridge............................................................ 56 Apotheka.................................................................. 58 SĂźdameapteek......................................................... 60 Terveys Plus Apteekki.............................................. 62 BENU Pharmacies .................................................. 64 Tallinn Design House............................................... 66 Apranga Group........................................................ 68 Lindex...................................................................... 70 MaxMara.................................................................. 72 Douglas.................................................................... 74 Audimas................................................................... 76 Rahva Raamat......................................................... 78 Philip Morris............................................................. 80 Pet City..................................................................... 82 Amserv Auto............................................................ 84 Senukai.................................................................... 86

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IKEA......................................................................... 88 JYSK........................................................................ 90 Neste Oil.................................................................. 92 Circle K.................................................................... 94

III Public Services................................................... 96 Citizenship and Migration Bureau of the Police and Border Guard Board............................................................ 98 PayPost.................................................................. 100 Lietuvos Draudimas............................................... 102 Estonian Tax and Customs Board.......................... 104 CSDD Road Traffic Safety Directorate.................... 106 Tartu Court............................................................. 108 Valmiera City CCTV............................................... 110 Kaunas Cathedral.................................................. 112 Lithuanian Post...................................................... 114

IV Education........................................................ 116 Vilnius University Library........................................ 118 Tallinn University Library........................................ 120 Mykolas Romeris University Library....................... 122 Tartu Healthcare Collegeâ&#x20AC;&#x2122; Library........................... 124 The Seaplane Harbour .......................................... 126 Estonian Healthcare Museum................................ 128 Estonian Road Museum......................................... 130 Natural History Museum......................................... 132 Tallinn TV Tower..................................................... 134

V Hotels and Recreation..................................... 136 Hotel Sveitsi........................................................... 138 Radisson BLU........................................................ 140 IDW Esperanza Resort........................................... 142 Forum Cinemas...................................................... 144 Cinamon................................................................ 146 MyFitness.............................................................. 148 McDonalds............................................................. 150

VI Transport and Logistics................................... 152 Tallinn Port............................................................. 154 TS Laevad.............................................................. 156 Vilnius Airport......................................................... 158 Tallinn Bus Station.................................................. 160 Kaunas Bus Station................................................ 162 Castrosua............................................................... 164 DPD....................................................................... 166 Rhenus Logistics Centre........................................ 168 LP Express 24........................................................ 170 Unipark.................................................................. 172 Technopolis Ă&#x153;lemiste............................................. 174 Tallinn City Transport.............................................. 176 Saarte Liinid........................................................... 178

VII Healthcare...................................................... 180 Tartu University Hospital......................................... 182 North Estonia Medical Centre................................ 184 Riga East Clinical University Hospital..................... 186 ARS........................................................................ 188 E.Gulbis Laboratory............................................... 190

VIII Industry.......................................................... 192 ABB........................................................................ 194 Karl Storz............................................................... 196 Achema.................................................................. 198 Kohila vineer.......................................................... 200 Merks..................................................................... 202 Eesti Pandipakend................................................. 204

2017 Vol.4

Introduction

Our Story

I founded Hansab 26 years ago, when the Baltic countries regained independence from the Soviet Union. My goal was to open a company, which by using new technologies and knowhow from abroad, would help our countries advance. Thus, attaining the level of the Western world. When we started, there was not yet a market and the competition was slight. On several occasions, we proposed solutions that the market was not ready for. However, the business environment started to advance rapidly in the Baltics, making our innovative approach a competitive advantage. The Baltic market today has grown and has become well developed. The Baltic customers we worked together were always open minded and challenged us to develop further. From the establishment of the company, Hansab only worked in the banking and finance sector, but as the company and expertise grew, we expanded to retail, public, healthcare, industry and other sectors. Both technology and society develop dynamically. Hence, Hansab follows the trends to be the leading partner in innovative technology solutions by increasing our partner list and dedicating time and resources to the development of the best solutions on the market. Sincerely, Aigar Urva

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Aigar Urva Founder and CEO of Hansab Group

â&#x20AC;&#x153;Hansab follows the trends to be the leading partner in innovative technology solutions by increasing our partner list and dedicating time and resources to the development of the best solutions on the market.â&#x20AC;?

2017 Vol.4

Introduction

Brand Timeline 90s

00s

1991

1998

2001

Hansab AS established in Tallinn Estonia Employees: 5

Second financial crisis in the Baltic financial sector after collapse of the Russian economy. Employees: 43 Turnover reaches € 300 000

ISO 9001 quality standard acquired

1992 Hansab starts selling security and cash handling equipment to the financial sector

1993 Establishment of Hansab service department. Product portfolio expands to customer management systems. The first service agreement is signed Hansab SIA founded in Riga, Latvia

1994 Hansab UAB founded in Vilnius, Lithuania

1995 The first financial crisis in the Baltic financial sector

1999 Sales and service of NCR ATMs begins Period of rapid growth in the company

2003 1600m2 headquarters constructed in Tallinn Product portfolio joins POS terminal sales and service

2005 Hansab Group OÜ founded to unify and coordinate operations across the Baltics

2006 A daughter company Moya OÜ founded to operate reverse vending machines Turnover rises to € 15 million Employees: 117

2007 Ellore OÜ established by Hansab and Voicecom to develop and integrate software with equipment sold by Hansab (specifically for payment systems)

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10s Turnover reaches € 18.5 million euros and net profit of € 1.2 million, resulting in the best financial results in the history of the company Employees: 147 2500m2 Lithuanian headquarters are built in Vilnius

2008 Global economic crisis begins. Hansab introduces new strategy with the emphasis on key account management and additionally to finance – focus on public and retail sectors. Shift from the product to the solution sales. New products in security field – electronic security, EAS and access control

2009 Hansab TOB Ukraine founded to manage operations in Ukraine. Hansab Kinnisvara OÜ founded in Estonia Turnover declines to € 11.3 million Employees: 135

2010

2014

Hansab Turtas UAB founded in Vilnius

Hansab OY founded in Finland Turnover € 20.5 million

2011 ISO 20 000 certificate acquired Project department founded to manage complex projects and to divide responsibilities between the departments Turnover recovers to pre-crisis level € 17.5 million Employees: 168 Hansab starts service export

2012 Hansab begins active operations in Belarus

2013 Hansab TOB Ukraine sold Turnover 17.4 million euros Employees: 257

2015 25th Anniversary 321 employees Turnover € 21.2 million

2016 314 employees Record turnover € 26.1 million First humanoid robot is brought to the Baltics

2017 Vol.4

Introduction

About Us

Service This year, Hansab celebrated 26 years of business with a record consolidated turnover larger than € 26 million and a team of 314 professionals. Hansab consists of nine companies: Hansab Group OÜ, Hansab AS (Estonia), Hansab SIA (Latvia), Hansab UAB (Lithuania), Hansab OY (Finland), software development company Ellore OÜ, recycling solutions company Moya OÜ and property companies Hansab Kinnisvara OÜ (Estonia) and Hansab Turtas UAB (Lithuania). Quality is a watchword for Hansab businesses and the companies aim the highest level, acknowledged consistently with numerous quality management awards. Services and solutions, offered by Hansab, comply with ISO 9001, ISO 14001, ISO 20000 and ISO 27001 standards.

Sales

25000

20000

15000

10000

5000

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 Consolidated turnover of sales and service in thousands of euros

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HANSAB GROUP OÜ Est. 2005 in Tallinn, Estonia

HANSAB AS

HANSAB SIA

HANSAB UAB

Tartu, Pärnu, Jõhvi, Kuressaare

Rezekne, Liepaja, Valmiera, Daugavpils

Kaunas, Klaipėda, Šiauliai, Panevėžys and a representative in Belarus.

Est. 1991 Tallinn, Estonia

Est.1993 Riga, Latvia

HANSAB OY

Est. 2014 Helsinki, Finland

Hansab complete solutions involve consultancy, software development and integration, software and hardware sales, project management and after sales services. Hansab offers a unique solutions and services portfolio. An official channel partner to more than 100 suppliers, the company sells products and solutions from leading manufacturers such as NCR, Ingenico, Qmatic, Bosh, Sony, Samsung, Glory Global solutions and more.

Est. 1994 Vilnius, Lithuania

MOYA OÜ

Est. 2006 Tallinn, Estonia

ELLORE OÜ

Est. 2007, Tallinn, Estonia

HANSAB KINNISVARA OÜ Est. 2009 Tallinn, Estonia

HANSAB TURTAS UAB

Est. 2010 Vilnius, Lithuania

2017 Vol.4

Introduction

AS Hansab UAB Hansab SIA Hansab Moya Ellore Hansab OY

16%

4% 4%

Hansab Group Revenue by Companies

Sales and Project Department 39%

Service 50%

314 employees Administration 11%

Employees by activity field

Moya Hansab Estonia Hansab Lithuania Hansab Latvia Hansab Group Ellore Hansab Turtas Hansab Finland

39% 36%

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I Research and Planning • Consultation, pre-sales support • Design documentation, engineering • Demo and piloting • Reference visits

II Installation and Development • Project management • Installation services • Software development and integration

Complete Solutions

III Support and Aftersales Services • Service level agreements • Monitoring and remote support • Software support and upgrades • Repair and maintenance services • The highest quality standards

2017 Vol.4

I Banking and Finance

Hansab Portfolio

Hansab provides best in class solutions for the banking and finance. With over two decades of experience in the Pan-Baltic market. Hansab offers the following: • Card payment solutions, including POS terminals, software development, and integration • Self-service solutions, ATMs and Recycles • Customer flow management • Note and coin handling systems • Electronic security solutions - video surveillance, access, fire and intrusion • Multimedia solutions, including digital signage content management • Safes, deposit lockers and vault room • Pan-Baltic SLA agreements Technology suppliers: NCR, Ingenico, Glory Global Solutions, Scan Coin, Samsung, Navori, Qmatic, Vasco, Kaba, Gunnebo, and others.

2017 Vol.4

I Banking and Finance

Nets

Nets Estonia AS predecessor Pankade Kaardikeskuse AS (Card Centre of Banks Ltd or â&#x20AC;&#x153;PKKâ&#x20AC;?) was established 1993 in Tallinn and was initially owned by Swedbank, SEB and Danske Bank. In 2008 it was acquired by NETS and became Nets Estonia AS. Today Nets Estonia is the leading Processing Company in Estonia showing stable y-t-y growth ratios and offering not only card transaction processing services, but also a list of value added services to the financial sector in whole Baltics. In 2014 Nets Estonia processed more than 166 million transactions.

Nets specialises in powering digital payments and is connected with banks, businesses and consumers via an international network facilitating digital payments. Spanning across the Nordic and Baltic region, Nets provides a broad range of card services, account services, and payment solutions for merchants.

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2017 Vol.4

I Banking and Finance

Swedbank

Swedbank is a Nordic-Baltic banking group offering retail banking, asset management, financial, and other services. With 9.5 million private customers and more than 620,000 corporate and organisational customers in the Group, it is Swedenâ&#x20AC;&#x2122;s largest bank in terms of the number of customers and has a leading position in Estonia, Latvia, and Lithuania.

Hansab has had a long-term cooperation with Swedbank in all of the Baltic countries, being the main partner for supply and maintenance of the ATM network. Hansab has also delivered queuing systems and a wide range of cash handling equipment â&#x20AC;&#x201C; currency detectors, note counters, coin counters and sorters, coin depositors. For the POS management, Hansab cooperates with its daughter company Ellore, which handles terminal and application software. In 2016, Hansab, together with Swedbank, implemented a unique solution in the Baltics â&#x20AC;&#x201C; the Smart Terminal, also known as mPOS. The new solution allows small merchants to accept card payment everywhere with cost-efficient smart terminal.

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The Smart Terminal connects with a mobile phone or a tablet and all you need is a cellular internet connection. That makes the terminal very mobile and it is perfect for using in a taxi, on a fair or in door-to-door sales. Ellore, Hansab Group software development company, developed a tailor-made iOS and Android applications for Swedbank. The applications are built according to Swedbank’s needs and requirements and are integrated to Swedbank’s mobile app. The new solution is suitable for merchants, who don’t accept a very big quantity of card payments per day. The terminal doesn’t have a monthly fee and it is convenient to use on the go.

2017 Vol.4

I Banking and Finance

SEB

SEB is the leading corporate and investment bank in the Nordic countries, serving large corporations and financial institutions with corporate banking, trading and capital markets, and global transaction services.

Hansab has partnered with SEB Bank since the establishment in the Baltic countries, being the partner for the customer flow management, money handling technology, secure storage and deposit lockers and cooperation in the POS terminal field. SEB chose Hansab as a partner because of the service network and high-quality products.

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In spring 2017, SEB opened its Innovation Center in Tallinn. The Innovation Center has a large amphitheater style seminar room and several seminars and conference rooms of varying sizes. The center can seat up to 200 people and will also arrange open seminars and workshops. Hansab supplied and installed all the digital displays, sound system and extension of the customer flow management system to customer service area. The operation of all the displays and the sound system can be controlled from tablet PCs, a very user-friendly approach.

2017 Vol.4

I Banking and Finance

Citadele

Citadele aims to become the primary bank of choice for retail and small business customers across the Baltics. The bankâ&#x20AC;&#x2122;s services portfolio covers all the areas starting from settling of accounts up to payments cards, loans and investment management. Citadele chose Hansab as a reliable partner for banking equipment, installations and services provider already over a decade ago.

Selection from all cooperation touch points between Hansab and the bank, we are glad to highlight following ones. Citadele bank is the first financial organisation in the region to deploy Samsungâ&#x20AC;&#x2122;s Smart Signage platform (SSP). The bank is using digital signage to enhance existing promotional activities by displaying eye-catching, high resolution content in client waiting areas to promote new products and services to the customers.

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Citadele bank selected the Samsung Smart Signage Platform not only because of its user friendly qualities but also because it offered significant cost savings. The cloud-based countrywide digital signage network can be managed centrally. Bank now welcomes its customers with dynamically updated content that can be shared across all branches or targeted for specific locations depending on requirements. As financial institutions continue their self-service reinvention, ATMs continue to play a key role in the omni-channel experience by delivering reliable and secure access to cash for consumers. Citadele bank selected new NCR ATM SelfServ23 series Cash Dispensers to their customers, with a new ATM design to deliver the omni-channel experience, while still being the convenient, trusted and reliable self-service channel provider, which consumers demand from financial institutions.

2017 Vol.4

I Banking and Finance

Luminor Bank

Exclusively created for the Baltics and separate from the parent bank Luminor has 1,3 mln clients and employes about 3000 people. Luminor is the third largest financial services provider in this region, with a market of 16% deposits and a market of 23% loans. Nordea and DNB successfully united on 2017 their business in the Baltic states. As a result of the merger approved by the European Commission, the new financial service provider Luminor started its operations.

Luminor Bank offices are equipped with customer flow management solution in order to offer the best customer experience. In addition, Hansab has provided coin depositors, note counters, and other money-handling technology. Luminor has chosen Hansab as their main partner for supplying cash handling equipment and the CFM system in the Baltics.

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2017 Vol.4

I Banking and Finance

Danske Bank

The Danske Bank Group, headquartered in Copenhagen, is the largest bank in Denmark and one of the leading financial enterprises in northern Europe.

In order to protect Danske Bankâ&#x20AC;&#x2122;s services, Hansab installed Gunnebo turnstile solutions, which regulate and control the flow of people into and out of the building. In areas with a large flow of people, indoor entrance gates provide discreet security, which allows authorised individuals to pass through quickly and unhindered. Entry can be granted swiftly using a ticket, token or card. Danske Bank chose Hansab as the solution provider due to its fast response time, high quality and expansive product portfolio.

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2017 Vol.4

I Banking and Finance

The Bank of Latvia Latvijas Banka, as a participant of the Eurosystem and the central bank of the Republic of Latvia, along with its other tasks, ensures that euro banknotes and coins are put into circulation, in view of banksâ&#x20AC;&#x2122; and their customersâ&#x20AC;&#x2122; demand inter alia orders, stores and delivers banknotes and coins to banks through its Riga Branch and the regional branch in LiepÄ ja.

For the Bank of Latvia, Hansab offered money handling units and devices. Due to the best financial proposal and long term cooperation, Hansab was chosen as the best partner for the task.

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2017 Vol.4

II Retail

Hansab Portfolio

Our goal in the retail sector is to offer full solutions to help increase our customers’ security, efficiency, and revenues. Since 2005, retail has been a strategic sector for Hansab, and we have supplied our products to a large variety of customers: from small merchants to large stores across the Baltic region, Belarus, and Finland. We focus on retail innovation. We have introduced the first humanoid robot Pepper to the Baltics. Pepper is capable of recognizing the principal human emotions, taking your customers experience to all new level. Our strengths in the retail sector include: • Retail Software – supporting all core business processes for retail operations • Click & Collect - covering the last mile in food retail • Security solutions: physical and electronical security solutions, including video surveillance, access, fire and intrusion solutions • Automation solutions: tube transport, parking systems, reverse vending machines for empties

• Customer service solutions: Digital Signage, electronic shelf labels, people counting and monitoring, public announcement, directional sound systems, roombooking systems and loyalty program cards • Payment and POS solutions: Point of sale (POS) and its peripherals • Cash automation solutions: front and back office solutions for banknotes and coins, different note and coin counters, currency detectors • Installation, after-sales service, and consultation Technology suppliers: NCR, Ingenico, Glory Global Solutions, Gunnebo, Scan Coin, Visma, Keba, Samsung, Navori, Qmatic, Cross Point, Pricer, Sony, Milestone, and more.

2017 Vol.4

II Retail

Telia

Telia Eesti is a telecommunication company, part of a Telia Company AB that operates in 14 countries and employs overall approximately 21,000 people.

Telia Eesti opened their new head-office in Tallinn and stands out for its innovative solutions. The guests are welcomed by humanoid robot Pepper, who helps with greeting, registering, and announcing about the guest. Pepper is really unique in the Baltics. Pepper is designed and produced by Softbank Robotics and is the first humanoid robot capable of recognising the principal human emotions and adapting his behaviour to the mood of his interlocutor. Pepper is used in many different scenarios in assisting people at banks, retail shops, healthcare institutions, museums and at airports. Pepper is capable of integrating to 3rd party systems and databases offering a chance to deliver customised services according to each customers needs. There are over 10,000 Pepper robots in use worldwide.

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There are more than 800 people working in Teliaâ&#x20AC;&#x2122;s new headquarters and the offices are activity based. This means that there are no personal working places and cabinets in the office, so in order to book private meeting rooms to discuss confidential and important matters, Hansab created an on-site booking solution. It enables to reserve meeting rooms via Microsoft Outlook or by using touch screens placed next to the meeting room. Among the meeting room solution, Hansab also provided Telia with a touch screen registering in the lobby.

2017 Vol.4

II Retail

Elisa Elisa is a Finnish mobile telecommunications operator serving private and corporate customers also in Estonia.

Elisa Eesti needed a solution where the customer could do more simple transaction by themselves. In 2015, the project of self-service payment solution was launched, during which a kiosk with the unique design was created, taking into consideration the payment technique, client needs and Elisa corporative colours and style. The outcome was a kiosk where the clients could pay their bills and top up their phone cards. The device accepts credit, debit cards, and cash payments. All transactions are made in real time and the information immediately reaches Elisa billing system. Already in April 2016, most of the clients paid their invoices through the kiosk. The clientsâ&#x20AC;&#x2122; waiting time is shorter and Elisa sales personnel has more time to sell devices or solve other problems that clients occur. As the project has been successful, Elisa plans to start using the payment kiosks in more shops.

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2017 Vol.4

II Retail

Tele 2

Tele 2 AB is a group of telecommunications companies which offers the best price-quality telephone, mobile telephone, and cable television services in 9 countries and has 13 million customers.

In spring 2016, Tele 2 opened a store with a new concept in Rocca al Mare center in Tallinn, Estonia with the aim to make clients life easier, more convenient and offer them plenty of opportunities. The guests can freely move around the shop, touch and test much more phone models than before as they are conveniently fastened to the table with Optiguard wired security system. Also, clients can conveniently examine the phone accessories which are not hidden behind the glass anymore. All of the products are protected by Cross Point electronic article surveillance system.

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For managing customer flows, new generation Qmatic Orchestra queuing system was installed. The central system enables to get detailed information about clientsâ&#x20AC;&#x2122; movement, get real-time data about workloads in shops and optimize employers working schedules according to that.

2017 Vol.4

II Retail

Viru Keskus

Viru Keskus is a shopping and entertainment centre that has the largest number of visitors in Estonia. The shopping centre is an urban world for adults, where besides the best selection of fashion products customers can find the largest beauty productsÂ´ and jewellery area in the Baltic countries.

Viru Keskus needed a bigger advertisement space for its own and for its tenants advertisements. As the elevator fascade, 3 floors high, was unused, it seemed a perfect surface for such a large advertising space. Hansab, together with Palami MediaWINDOW helped to digitalise this glass space. The solution is based on a small LED integration between the two glass panels. On the screen as this it is possible to show HD videos, HD images, live streams, and other media content. The solution is almost invisible from inside the building, makes no noise and is highly resistant to various weather conditions.

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2017 Vol.4

II Retail

Stockmann

Stockmann is a Finnish listed company engaged in the retail trade. Its three business divisions are the Department Store Division and the Lindex and Seppälä fashion chains, operating over 700 stores in 16 countries.

Stockmann chose Hansab as a provider of the Amano XPARK closed area parking solution, which ensures high equipment reliability and durability even for the most demanding user. The system consists of access and exit terminals, barriers and POS cashier terminals. More than one million visitors use the system annually. Hansab’s subsidiary Ellore has developed a mobile payment solution for Stockmann’s closed area parking system. In addition to the traditional cash or card payment, the solution now allows the parking system to pay for a ticket via mobile call. In addition, Stockmann is using tube transportation solution. The system has 18 stations, 14 tracks and half a kilometre of tubes.

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The Swisslog pneumatic tube systems provide secure cash handling and transport for retail and commercial applications. The system aims at reducing the supply of cash kept in registers, enabling faster reconciliation of cash receipts, keeping the staff focused on customer service activities and increasing turnaround time on change requests and supplemental cash orders.

2017 Vol.4

II Retail

MEGA Centre

MEGA â&#x20AC;&#x201C; a shopping and leisure centre with more than 200 shops and services outlets, 19 restaurants and cafes. Shopping and leisure centre MEGA covers all possible range of goods and services: from fashion to building materials.

Hansab installed 7 large pylons with integrated 75â&#x20AC;&#x2DC;â&#x20AC;&#x2DC; displays. These displays are one of the most attractive promotional positions in MEGA Centre. There are also 6 information terminals built to help the visitors to find a way to stores, to find out about the promotions, also to find the schedules for public transportation. This is definitely the largest screen that has been installed in Lithuanian supermarkets. The information terminals built in MEGA have full integration with shopping center web site, from which all content comes automatically. From now on, the visitors of MEGA will be easily able to find locations of the stores, services, entertainment, restaurants, and other information in interactive information terminals. In addition, advertising terminals will provide attractive promotional opportunities for the shopping centre tenants.

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2017 Vol.4

II Retail

iDeal Salon iDeal is the official distributor of Apple products in Lithuania. iDeal stores have Apple Premium Reseller status.

Hansab provides the highest quality security solutions in iDeal stores. The granted status of Apple Premium Reseller obliges to provide the highest quality service and always satisfy customers expectations. In-store solutions are designed to suit not only the highest quality but also aesthetic design requirements. Hansab has installed a high-reliability Dutch system manufacturer of CrossPoint products security systems for long distance in iDeal stores. In addition to this solution, video surveillance, security, access control and background sound systems were also installed.

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2017 Vol.4

II Retail

Balti Jaam Market Newly renovated Balti Jaam Market that was reopened in 2017 after extensive construction work. They needed bollards that would prevent vehicleâ&#x20AC;&#x2122;s traffic and ensure safe access for the people.

The square in front of the market building was encircled altogether with 41 fixed bollards that are permanently in upright position. Additionally, 1 automatic hydraulic bollard was installed, that can be raised and lowered from a distance by a remote control and 1 manually raised bollard. All bollards are hot-dip galvanised, which prevents the formation of rust and ensures their long-term usability. The finish is painted in the tone ordered by the customer. Bollards are equipped with two reflective bars, which makes them noticeable even in the dark.

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2017 Vol.4

II Retail

Selver

Selver, established in 1995, is a chain of supermarkets and hypermarkets operating in Estonia. Selver is a subsidiary of Tallinna Kaubamaja. The chain has 47 stores and their market share is 16,4%.

Selver needed a solution that people who use self-service would also be able to pay by cash. Hansab installed Glory Cash Infinity CI-10 that accepts notes and coins as well as bank cards. Glory products are reliable, they are easy to integrate with cashier-system and also to maintain. Additionally, Glory products have a user-friendly design and they are easy to integrate inside the cashier, so it is possible to use them in ordinary cashier point as well.

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2017 Vol.4

II Retail

Prisma

Prisma is a Finnish retail chain operating nearly 100 stores across Finland, the Baltics, and Russia.

Hansab continues to support Prismaâ&#x20AC;&#x2122;s expansion strategy to open at least 8 more supermarkets by 2022. As the number of customers and stores is growing steadily, it brings new job opportunities to the market and requires more efficiency. Prisma, with the help of Hansab, works to make processes more effective and convenient with the help of technology. The key requirements for the retailer are customer convenience and safety. Thatâ&#x20AC;&#x2122;s why the Prisma chose highly intelligent security solutions. These include video surveillance, access control systems, intrusion alarm systems, tube transport, cash handling, safes, turnstiles and shredders.

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2017 Vol.4

II Retail

Maxima

Maxima GRUPÄ&#x2013; is a Lithuanian company that manager retail trade companies in Lithuania, Latvia, Estonia, Poland, and Bulgaria; owning a total of 535 shopping centres of MAXIMA, T-MARKET and ALDIK. MAXIMA has become the leader of the Baltic retail market and has been recognised as one of the most favourite brands in Estonia.

MAXIMA selected Hansab as a provider for various solutions in the Baltics. These include security solutions, fog protection, customer flow management solution and variety of money handling technology such as note counters, sorters and euro detectors. In order to ensure security at the stores, Hansab also equipped MAXIMA stores with video surveillance, which is simple, flexible and has unlimited expansion capabilities. Fog protection and alarm systems, were integrated to compliment the security system. For the positive customer experience at the stores, Hansab supplied MAXIMA with the Q-matic customer flow management system, eliminating waiting time at the stores. To deliver focused audio to a desired area, without disturbing the surroundings, we installed directional speakers.

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2017 Vol.4

II Retail

Rimi Rimi Baltic is one of the fastest growing retailers in the Baltic states. It operates three chains â&#x20AC;&#x201C; Rimi Supermarkets, Rimi hypermarkets, and hard discount chains Supernetto/SĂ¤Ă¤stumarket. The company employs over 10 000 people in all three Baltic countries and operates 243 stores across the region.

Hansab has equipped Rimi supermarkets with electronical security solutions as video surveillance, access control, intrusion and alarm systems, turnstiles, safes and other physical security solutions. For the positive customer experience, Hansab supplied Rimi with customer flow management system, also a variety of money handling and transport technology such as note and coin counters, sorters and euro detectors.

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2017 Vol.4

II Retail

Magic Fridge

Hansab in collaboration with the brewery in Latvia Aldaris and partner LG implements a pilot-project for fridge that combines modern digital technology and traditional fridge function. At the moment this is the only that kind of solution in Baltic States.

The fridge is a unique product developed by our partner LG, its main advantage lies in high definition transparent screen. Thanks to the IPS (M +) technology and an integrated sensor screen becomes clear as soon as the sensor record the human presence and provides about 50% transparent screen, ensuring transparency in the fridge contents. As soon as the customer moves away from the fridge, the screen content is again becoming a vivid and compelling. In addition to the screen, also audio player is mounted into it providing unprecedented promotional opportunities for manufacturers and distributors. In addition to the great advertising opportunities, screen content can be managed remotely from a central office.

Hansab Portfolio

2017 Vol.4

II Retail

Apotheka

Apotheka pharmacy chain contains more than 150 pharmacies over Estonia, providing medicines and primary health care as well as in cities and in rural areas.

In 2014, the implementation of the new concept of interior design started which also included new technological solutions. In spring 2015, renewed Apotheka was opened in Viru commercial centre, Tallinn, Estonia. To provide better customer service, Hansab installed queuing, electronic article surveillance, video surveillance and access systems. Qmatic queuing system contains ticket printer with touch screen, displays, and software. The software enables to monitor waiting and serving times and according to the information received staff use can be planned more efficiently.

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Cross Point electronic surveillance gates have integrated client counting system as well, giving valuable information about customer visits. Hansab installed also HikVision video surveillance system, Bosch sound system and Suprema access system with a contactless card. On the professional Samsung multimedia screens, product information, overviews and ads can be displayed.

2017 Vol.4

II Retail

SĂźdameapteek

With 72 pharmacies, the SĂźdameapteek chain is one of the biggest pharmacy chains in Estonia. In order to offer an even better level of customer service, the chain decided to start using customer flow management systems in the largest pharmacies.

The customer management systems are widely used in retail and customer service businesses, but only a few systems are being used in pharmacies. However, queuing systems are very necessary in pharmacies, because customers want to talk about their problems with the pharmacist in private, without other people standing in line behind them. The queuing system in the SĂźdameapteek chain operates with the Q-Win Solo ticket printer with a builtin webserver. The complete system consists of an LCD ticket printer, customer displays, and online call-terminals. The Q-Win Solo web based software allows real-time monitoring of waiting customers and service times, and it also generates statistical reports. This information helps managers to optimise the number of staff and working time.

Hansab Portfolio

2017 Vol.4

II Retail

Terveys Plus Apteekki

TerveysPlusApteekki pharmacy is situated in Finland, Lahti, in Trio shopping centre.

Hansab OY, Hansabâ&#x20AC;&#x2122;s subsidiary in Finland, equipped TerveysPlusApteekki pharmacy with a comprehensive security, multimedia, and people counting solution. Hansab representatives mapped down the retailerâ&#x20AC;&#x2122;s needs and designed the most suitable solution to ensure safety, enhance customer experience and to help generate precise visitor conversion rates. The complete pharmacy security solution includes cash-handling equipment, electronic article and video surveillance systems. The multimedia solution, consisting of digital signage with a centrally managed content, felicitates in modernising advertising and making visitor experience in the pharmacy more interactive.

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The cloud service based visitor counting system measures customer conversion rates. The conversion rates help to better manage marketing strategy and calculate the percentage of store visitors that make purchases. All installed solutions have remote services option, allowing Hansab provide a fast and cost effective after sales support.

2017 Vol.4

II Retail

BENU Pharmacies

BENU retail pharmacy chain is one of the largest pharmacy chains operating in the Baltic region. Over 230 BENU pharmacies are present in Lithuania, Latvia and Estonia.

BENU Pharmacies has implemented a digital signage solution, as part of a companywide initiative to replace printed advertising with digital content to deliver better retail experience and grow brand loyalty. The digital signage solution is intended to differentiate the BENU brand from other pharmaceutical retailers by enabling to display dynamic content that can be updated on demand in direct response to market requirements and competitor activities. The digital signage solution comprises three LG video walls (set up in a 2x2 configuration format) and one high brightness window display installed in prime locations in large shopping malls to attract the attention of passers-by.

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Content generated by the BENU brand is uploaded and stored on Signagliveâ&#x20AC;&#x2122;s cloud based digital signage platform, eliminating the need for onsite storage servers. Using Signageliveâ&#x20AC;&#x2122;s enterprise-class management dashboard and userfriendly CMS, season specific content can be created and rolled out in real time to video walls located in different shopping malls.

2017 Vol.4

II Retail

Tallinn Design House

Tallinn Design House is a unique Estonian design showroom-shop. This shop, located in the Rotermann quarter, offers a unique selection of Estonian design, from fashion to furniture, perfect for locals and visitors.

Tallinn Design House is an innovative, with the high-tech capabilities multifunctional environment for presentations, events, and meetups. The room is easily customisable and equipped with a video wall and a livestream camera. The video wall is made up from 9 Samsung 55â&#x20AC;&#x153;UHD LED displays. Featuring an ultra-narrow 3.5mm bezel-tobezel design format, which is the slimmest bezel in the video wall industry, the display creates a virtually uninterrupted viewing experience to keep audiences focused on content rather than the display itself. Axis dome camera with live streaming software allows easily to perform video transmissions over the internet, so designers can introduce their brands and collections in real-time on Youtube and Facebook.

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In addition to the video wall and livestream camera, Hansab installed Cross Point Maxus AM50 EAS system and Bosch sound system. The Maxus AM50 is an acrylic light weight antenna perfectly matching Tallinn Design House modern and stylish interior. EAS gates have integrated customer counting sensors which enable reports on the frequency of customer visits.

2017 Vol.4

II Retail

Apranga Group

Apranga is the leading clothing retail chain in Lithuania and the Baltic States. It runs under various brands, often under franchise agreements, including Hugo Boss, Emporio Armani, Burberry, Zara, Mango, and others. Apranga has 183 stores across the Baltics.

Hansab has designed and installed fire alarms, implemented comprehensive security solutions for the Apranga apparel stores. Hansab has designed and installed fire alarms, video surveillance, access control, electronic article surveillance, background audio and other systems â&#x20AC;&#x201C; all security and automation elements that a retail chain requires. Complex retail solutions offered by Hansab ensure standardised equipment, reduced installation costs and guaranteed highest service quality during the operation time.

Hansab Portfolio

2017 Vol.4

II Retail

Lindex

Lindex is one of the leading fashion chains in Europe with over 480 stores in the Nordic countries, the Baltic States, Russia, Central Europe and the Middle East. The business concept ist o offer inspiring and affordable fashion to fashion conscious women.

Hansab provided new Lindex stores with the best security solutions in the market. The systems include electronic article surveillance, intrusion alarm and video surveillance. With the help of the Hansab professional sales and project staff, Lindex stores were equipped with the best low voltage systems, the staff were consulted and trained to maximise the benefits of the solution. One of the reasons why Lindex chose Hansab as a partner is that the company operates across the Baltics. It provides the retailer with efficient cooperation, as Hansabâ&#x20AC;&#x2122;s organisational structure is the same in all of the Baltic countries.

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2017 Vol.4

II Retail

MaxMara

Max Mara Group is one of the largest international fashion houses and operates in more than 100 countries, both directly and through the other 10,000 multi-brand stores. The fashion brand MaxMara has been active in Estonia for 15 years.

For the new stores, Hansab fitted complex security solutions, including the Cross Point EAS system, Sony IPcameras, Paradox alarm system and TOA sound system. Thus ensuring that customer safety and security is at a highest level. The Cross Point electronic article surveillance (EAS) gates, installed at the stores, have integrated customer counting sensors which, linked together with the CrossConnect solution enable reports on the frequency of customer visits. The data is forwarded remotely to the Cross Point Analytics cloud service which also allows the data to be analyzed. In addition to the security systems, Hansab also installed cash desk devices to MaxMara stores.

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2017 Vol.4

II Retail

Douglas

With more than 1700 stores in 19 European countries, Douglas is the largest and most prestigious perfume and cosmetics retailer in Europe.

The new store concept provides digital signage placement at the store premises, thus making it more modern. Douglas advertising posters have been replaced with the latest generation of Samsungâ&#x20AC;&#x2122;s digital signage with remote content management provided by MagicInfo. Such a feature makes it easy to change the content displayed and increases the companyâ&#x20AC;&#x2122;s flexibility and rapid adaptation to changing market conditions. Inside the store, several video walls were installed, that are located on a display window on both sides. This will effectively attract customer attention and improve their experience while also increase advertising revenue and efficiency. Overall 11 screens were installed, of which 5 are video walls consisting of 2 screens, and 1 large screen at the cashier area.

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Douglas started with digital signage solutions in two shopping malls “Mols” and “Origo”, but as the project was successful, Hansab and Douglas will continue cooperation and install more screens to Douglas’ stores.

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II Retail

Audimas

Audimas is the largest sportswear manufacturer and one of the market leaders in the development, design and manufacture of sports and active lifestyle apparel in the Baltic States.

Audimas has installed various modern solutions including interactive displays and video walls in their new concept stores in Klaipeda and Kaunas. Print advertising and information boards are rapidly replaced by digital formats. This new communication channel, also known as digital signage, helps to better reach the target audience. The digital signage solution helps Audimas create and strengthen the modern corporate image and increase customer loyalty. All screens can be managed using specialised software, they can be turned off and on at once; the content of the display, music and other information can

Hansab Portfolio

also be managed centrally. This means that Audimas has an option to manage and change all the content centrally â&#x20AC;&#x201C; it helps to save time, and these actions do not require any special IT knowledge. Screens that operate in the stores are connected to the audio system.

2017 Vol.4

II Retail

Rahva Raamat

Rahva Raamat is a historical bookstore established in 1912 with 10 stores across Estonia. In 2016, Rahva Raamat main store in Viru Keskus was nominated as one of the four best bookstores in the world in 2016.

Hansab has installed the Optiguard display and security systems in 6 Rahva Raamat stores across Estonia to secure and conveniently display e-readers. The bookstoreâ&#x20AC;&#x2122;s goal was to find a showcase system, which allows displaying e-readers in an attractive manner and easy access for viewing and testing without the fear of theft. Rahva Raamat found Hansab to be the only supplier and service provider that has a wide service network range all across Estonia. The Optiguard system consists of a central unit and Elypse series stands equipped with UHM3 sensors. The system also includes micro-USB power cables, which makes it possible to charge e-readers from the display stands. They are attached to display stands with special adhesive stickers and set off an immediate alarm sound in case of removal the e-reader or damage to the wire at the central unit.

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2017 Vol.4

II Retail

Philip Morris

Philip Morris Company is the worldâ&#x20AC;&#x2DC;s leading international tobacco company.

Philip Morris Baltic has opened three unique IQOS stores in bigger cities in Lithuania. Communicating with interior designers, each interior has two wallmounted screens, made up of professional LG display screens, high-visibility street screens and professional sound system for enterprise events. All professional screens installed are centrally managed, with the advanced Navori content management and administration system. It is important that the video walls help the shop environment to become more modern, which helps to increase the product distribution to potential customers.

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During the project, we have been working intensively with interior designers and we have been looking for the right visual solution, so that we can provide the customer a fully-fledged solution where the technology would easily fit into and complement the modern interior of the modern shop. We have helped accumulate the experience of Digital Signage, recommendations, implementation of previous projects and the possibility to provide full service after the installation of the service.

2017 Vol.4

II Retail

Pet City

Pet City is a unique conception trademark in the Baltics. Under one roof, different products and services are grouped together â&#x20AC;&#x201C; in Pet City the pet owner can buy everything for his pet, visit pet clinic, grooming, pet hotel and participate in training.

At the end of 2015, new extra large Pet City was opened in Tallinn. Hansab helped to implement a full solution from the early stage of the development of the facility. Video surveillance solution in the shop enables to quickly analyse the big amount of video material and in easily find changed objects from the video image. The Bosch Premium sound system creates high quality sound which is equally distributed throughout the shop. Digital signage solution enables to manage the screens centrally in different centres no matter of screen type or format. On the screens, product advertisements, notifications and animal films are shown. Electronic article surveillance system and Crosspoint Nexus gates were installed, where also customer counting system is integrated and which have easily changeable advertising panels.

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As a unique solution in Estonia, above all rooms in the pet hotel, there are cameras and every pet owner can keep an eye on his pet from his smart device or PC.

2017 Vol.4

II Retail

Amserv Auto

Amserv Auto AS is one of the largest car sales and service companies in the Baltics, with over 20 years of experience. Amserv has 13 showrooms in Estonia and Latvia.

Amserv wanted to raise the quality of customer service in one of their car salons. In order to achieve that, Amserv chose Hansab to develop the full solution. Hansab installed Q-Matic customer flow management system in car retailerâ&#x20AC;&#x2122;s showroom. After the implementation of the solution, clients no longer have to wait in a physical queue, but instead they can check out new vehicles or relax in the salonâ&#x20AC;&#x2122;s waiting room. In addition customer service quality improvement, the sales representatives can now communicate with the waiting customers and thereby increase the sales or propose additional services.

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2017 Vol.4

II Retail

Senukai

Senukai is the leading company in Lithuania and the Baltic States in retail, wholesale and e-commerce of construction materials, repair, home, household, garden, garden products, and equipment. It employs nearly 3600 professionals in various fields.

Hansab installed high resolution cameras and video surveillance softwarebased recording servers in Senukai stores. The challenge was to fully cover big shopping areas with high-resolution video cameras. Hundreds of Hikvision cameras with large video storage were installed in several newly opened shops allowing easier control and monitoring of all processes in the shopping areas. This solution allows long time recordings with high quality evidence pictures. Acoustic-magnetic (AM) electronic article surveillance technology is the most efficient type of EAS for the DIY stores. The technology also makes it possible to work with small, discreet RFID tags and adhesive security labels. Cable security system secures goods in open expositions, while LED lights in security stands increase the attractiveness of secured products.

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These solutions allow creating a more attractive and convenient article display, which is something that could not be put into practice before because of the increasing rate of thefts.

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IKEA

IKEA is a multinational group of companies designing and selling ready-to-assemble furniture (such as beds, chairs, desks and other), appliances and home accessories. It is the worldâ&#x20AC;&#x2122;s largest furniture retailer. IKEA owns and operates 351 stores in 43 countries.

Hansab was chosen as a solution partner for the first IKEA store in the Baltics. In order to support high level operations, Hansab provided pneumatic tube transportation solution, a video surveillance system, customer flow management as well as visitor counting system and certified safes.

Hansab Portfolio

2017 Vol.4

II Retail

JYSK

JYSK is a Danish retail chain, leading in the European market in all articles for the bedroom, bathroom, living room, window and the patio. The JYSK Group today consists of more than 2500 stores in 48 countries. Hansab was chosen as a supplier and the solution provider of physical security products, cash handling systems, electronic article surveillance and sound systems.

Hansab designed and recommended the most secure locations for Cross Point, ITAB mechanical entrance gates and the TOA sound system. The sound system consists of a mixer amplifier, microphone, speakers and a zone manager. The key to success in installing the technology was to closely cooperate with the customer, as the security of a store is the most important aspect when handling such a project.

Hansab Portfolio

2017 Vol.4

II Retail

Neste Oil

Neste Oil is an oil refining and marketing company located in Espoo, Finland. It produces, refines and markets oil products and provides engineering services, as well as licensing production technologies. Neste Oil has operations in 14 countries.

Hansab video surveillance solution for Neste Oil consists of Milestone video recorder software and Hik high resolution IP based products. Hansab found the most effective solution for the customer: professional and user friendly software and cost effective and high quality cameras. The complete solution is easy to use and operate while providing optimal price and quality ratio. Milestone Systems is a global industry leader in open platform IP video management software. The technology is easy to manage, reliable and proven. The software provides flexible integration choices with other systems.

Hansab Portfolio

2017 Vol.4

II Retail

Circle K

Former Statoil Fuel & Retail changed its name to Circle K. It is an international chain of convenience stores, founded in 1951 in United States. Circle K is a part of a global Canadian retail group that employs more than 100 000 people and has over 12 500 convenience stores and service stations in North-America, Europe and Asia.

Hansab has worked with the Fuel &Retail chain for over 20 years in the Baltics, equipping fuel stops with cash handling, physical and electronic security solutions. Circle K positions customer security and experience at a top level. Cash handling is paramount in the retail industry, particularly as competition and desire to differentiate via customer experience increases. Focusing less on payment management and more on customer engagement is critical to developing loyal customer bases. For retailers, loss prevention is a top priority. The safety and security of employees and shoppers must be carefully considered. When these factors are taken into consideration together, itâ&#x20AC;&#x2122;s clear that physical security technology is a must-have for todayâ&#x20AC;&#x2122;s retailers.

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2017 Vol.4

III Public services

III Public Services

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Finding ways to make the best use of resources, to offer the best possible customer experience and meet centrally set targets is a top priority everywhere From city halls and tax offices to embassies and consulates, the challenges are the same â&#x20AC;&#x201C; to improve efficiency, customer experience, increased staff and customer satisfaction, while deploying management information solutions to improve operations Hansab is your partner for Customer Service Solutions and Automated Systems, Multimedia and Digital Signage, Electronic and Physical Security solutions. Technology suppliers: Qmatic, Samsung, Navori, Milestone, Innorange and more.

2017 Vol.4

III Public services

Citizenship and Migration Bureau of the Police and Border Guard Board

In the service points of The Citizenship and Migration Bureau customers can apply for identity cards and passports, apply for Estonian citizenship, and perform other operations.

In 2015, in the service points of The Citizenship and Migration Bureau the customer flow management system was renewed and new generation Qmatic Orchestra solution was taken into use. The main addition to the system was LG Professional series screens and the central advertising system integrated into Qmatic Orchestra software. On the screens, the information feed of the bureau is shown together with the ticket numbers of the queuing system. In addition, the existing old generation printers were replaced with Intro 8 series printers. Intro 8 ticket printer is a versatile and compact device with larger 8â&#x20AC;&#x2122;â&#x20AC;&#x2122; touchscreen and lockable ticket chamber. Qmatic Orchestra is in use in 18 service points across Estonia. The main advantage of the system is that besides central reporting the system allows configuring settings and all changes are made in one place and over the internet.

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PayPost

PayPost is Lithuania Postâ&#x20AC;&#x2122;s network of financial services. At present, almost 200 PayPost on-street outlets are open to the public.

Signagelive, global supplier of a cloud-based digital signage platform and its channel partner, Hansab UAB, was selected by PayPost to provide a countrywide digital signage network based on the Samsung Smart Signage Platform (SSSP) and powered by Signagelive SoC software. The digital signage network comprises 67 x 46â&#x20AC;&#x153; Samsung high brightness displays installed in outdoor self-service payment kiosks located in front of all major post office branches and can be managed from a centralised point.

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The digital signage network is being used to reduce the organisationâ&#x20AC;&#x2122;s dependency on printed advertising and deliver a better customer experience by raising awareness of different products and services offered by the post office and its stakeholders in an eye catching and engaging format. The system has allowed PayPost to dramatically cut its operational costs and generate dynamic and engaging content much more regularly. They are able to respond to market demands and the revenue they can make from third party advertising is resulting in a rapid ROI.

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Lietuvos Draudimas

Lietovos Draudimas is the largest, most experienced insurer in Lithuania. In addition to being the market leader in Lithuania, it is the largest insurance company within the Baltic countries. Every 3rd Lithuanian chooses Lietuvos draudimas for their insurance partner.

Lietuvos Draudimas partnered with Hansab to implement a nationwide Digital Signage network. The digital signage network is being used to display engaging, high resolution content on a series of ruggedized displays installed in strategic locations in busy shopping malls throughout Lithuania. The digital signage network is intended to stand out against billboards and printed posters by providing busy shoppers with a memorable and engaging experience. The installation comprises a combination of 48â&#x20AC;&#x153; and 55â&#x20AC;&#x153; Samsung displays installed in highly visible locations, such as the main concourse or busy escalators, to catch the attention of passers-by.

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The digital signage network has enabled Lietuvos Draudimas to run and manage a countrywide digital signage campaign from a centralised point. Displayed content, created by a thirdparty media agency specifically for the project, is stored and managed on a cloud-based platform, thus eliminating the need for onsite media players and storage servers. Content can be pushed out nationally or on a display-by-display basis, depending on the location or the service being promoted.

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Estonian Tax and Customs Board Estonian Tax and Customs Board deals with ensuring the receipt of state budget revenue from state taxes and customs duties, implementation of national tax and customs policies and provision of customer services for the fulfillment of tax liabilities and performance of customs formalities.

The Estonian Tax and Customs Board relocated to a new office in Ă&#x153;lemiste City, where more than 900 people work. A spacious and contemporary service hall opened up for customers where Hansab installed the Qmatic customer flow management system. The Estonian Tax and Customs Board selected Hansab as the customer flow management partner for the new service hall mainly because of the previous positive user experience and Hansabâ&#x20AC;&#x2122;s competence with queuing systems.

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CSDD Road Traffic Safety Directorate

The Road Traffic Safety Directorate (Latvian abbreviation - CSDD) is a state owned stock company established to provide and develop high-quality services related to the registration and technical supervision of road vehicles, qualification of drivers, registration of pleasure watercrafts intended for inland waterways and qualification of drivers thereof.

In order to improve the quality of services, Road Traffic Safety Directorate has been gradually developing and improving customer service levels for several years by upgrading the client flow management system in almost all Latvian CSDD branches. So far Hansab fitted more than 20 branches all over the Road Traffic Safety Directorates with the latest generation of Qmatic customer flow systems, augmented by central screen and outdoor displays, where it is needed. On the content screen, current information about the state of queues, serial number dialed and multimedia information content by CSDD discretion can be displayed.

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Tartu Court

Access and security solutions in Tartu Court House.

In autumn 2015, the entrance of Tartu Court House was renewed and for that Hansab supplied and installed new turnstiles and the X-ray scanner for the baggage. To raise the security level of the entrance robust and high-quality Cominfo high glass turnstiles were chosen. The turnstiles are contactless and their width allows also passing with wheelchair. Stilish design fits with the courthouse interior. To check the baggage of the guests Autoclear X-ray scanner was installed. The device is on wheels, easy to displace and compact by external dimensions.

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Valmiera City CCTV

Hansab concluded significant CCTV project in Valmiera City. For this project Hansab installed Mobotix cameras in urban environment and also equipped two municipal police cars. For monitoring and recording purposes Hansab installed Synology and LG facilities.

Installed video solutions allows to effectively monitor urban problematic places like gathering places and central traffic intersection 24 hours a day. Also solutions helps to resolve drivers disputes and uncertainties in traffic accidents, as well as to react swiftly to ongoing things in the city. It`s important to note that also with CCTV were equipped Valmiera municipal police cars. They were equipped with two 360-degree angle cameras specially designed for surveying around the car. In turn, the front and back of the vehicle was installed two 15-degree angle cameras. Mobotix cameras provide and effective and mobile urban monitoring and control. Video solutions designed to improve overall urban security. We hope that satisfaction with the project will allow us to continue project implementing three more similar scale projects in Valmiera.

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Kaunas Cathedral

St Basilica of the Apostles Peter and Paulâ&#x20AC;&#x2DC;s Cathedral is the largest church in Kaunas and one of the largest churches in Lithuania. Its length is 84 m, the width is 34 m, the height is 28 m, and the height of the massive renaissance style tower in the Southwest corner is 55 m.

An authentic roof of the early period has been restored in the Kaunas Cathedral with the funds of the European Union. During the churchâ&#x20AC;&#x2122;s repair, there were installed a system of fire alarms and alert systems. We designed and installed a contact fire detection system with fire detection temperature cable zone modules and radiation detectors in the church. All installed equipment will provide quick reaction during a fire. This project is unique in the appearance so the choice of each installation, located in a visible place near the ceiling and in other visible places, must be coordinated in advance with the heritage protection and the customer. The implemented solutions will ensure the safety of the churchâ&#x20AC;&#x2122;s cultural heritage and visitors to the temple.

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Lithuanian Post

Lithuanian Post is the largest provider of postal services in Lithuania. By managing innovative solutions, the company offers its customers today not only postal services but also courier and financial intermediation services.

In the new customer service centre, that is located in the shopping center BIG, has a full set of innovative solutions: Qmatic customer flow management system, Samsung screens with Signagelive software, Suprema access control and time accounting system, Mobotix high definition video surveillance and customer flow system, product security gateway. In order to accelerate customer service, financial services are distinguished from other postal services - they are provided at PayPost kiosks. Hansab installed a customer flow management system that ensures more efficient service and minimizes customer waiting time. In order to speed up the service of pick-up arrivals, modern express delivery equipment is installed in the centre.

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Lithuanian Post is now able not only to count the flows of visitors, but also to control created queues. Pending customers will see the latest offers from Lithuanian Post in interactive displays, and the shelves are protected by a modern high-definition video surveillance system and product security gates.

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Hansab Portfolio

For the education sector, the most important task for Hansab is ensuring security and enabling modern environment for learning in schools, libraries and museums. In order to improve operations, Hansab offers the following solutions in the education sector: For schools and universities, we offer class room equipment, interactive boards, projectors, screens. Different sound solutions for auditoriums and for evacuations in entire buildings. Education facility security is essential for children to learn in safe environment. Hansab is complete solution provider for security alarm, video surveillance, fire alarm and access control systems with the attendance to school diary.

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For libraries â&#x20AC;&#x201C; automated book transportation, RFID systems for book lending and returns, digital signage solutions, which enable a better visitor experience. Specialised solutions are complex. In order to acquire the right solution, Hansab sales, project and services departments all work together to make sure that the customer achieves the best solution for them. To ensure high level quality, we have a long term cooperation with the leading suppliers.

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Vilnius University Library

The main task of The National Open Access Scholarly Communication and Information Centre of Vilnius University Library is to provide lifelong learning and services based on the most advanced IT technologies, to ensure interaction of science, studies, and commerce and learn from the best practices around the world.

Hansab implemented the first book transportation system integrated with RFID solution in the Baltic countries in the National Open Access Scholarly Communication and Information Centre in Vilnius University Library. In the course of the 3-year project, Hansab installed custom-made equipment â&#x20AC;&#x201C; self-service kiosks, book transportation system operating on RFID technology, sorting system and librariansâ&#x20AC;&#x2122; workplaces. The main advantages of the RFID technology are automated library processes, a higher level of functionality and self-service option for both customers and as well for the librarians. This allows the library to concentrate more on the readers rather than on the logistics of books.

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Tallinn University Library

Tallinn University is an innovative and academically enriching university. It is acknowledged both locally and internationally for its role as a centre for science and education.More than 10,000 students, including 500 foreign students, are enrolled in Tallinn Universityâ&#x20AC;&#x2122;s bachelor, master and doctoral study programmes.

Hansab installed the new library system in Tallinn University Academic library. This is the first UHF (Ultra High Frequency) -based library system in Estonia and the Baltics. There are many libraries in Europe that have adopted the RFID system solution for the security of lending out books.Worldwide, the 860960 MHz UHF RFID reader systems service only a small number of libraries. The advantage of the system is that it is possible to extend and complement the various components. The system allows adding self-service solutions that makes returning of books available 24h. Book shelves can be integrated with information systems guides to help find books quickly. The system can be expanded with automatic book sorting and transportation systems.

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RFID (Radio-frequency identification) allows visitors to borrow, return and renew their publications themselves. Additionally, the system also acts as a security feature. The system is designed especially for the convenience of readers and fast service, giving the library staff more time to advise readers.The Director of Tallinn University Academic Library, Andres Kollist: “A library that does not keep up with today’s technology will lose its readers. RFID is an evolving technology, which can be used for displaying information about the books or locating books with a smartphone in the future.”

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Mykolas Romeris University Library Mykolas Romeris University (MRU), a public institution, is an international university in Lithuania. The University has over 13,000 students.

Hansab installed the automatic RFID book return system in MRU. The solution, located next to the library, allows returning books independently and having them brought into circulation immediately. RFID book return system improves the daily work of librarians and provides additional convenience for the library to accept the returns of publications even at night. The project implementation showcases that the RFID book return system can be installed in a small area as well.

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Tartu Healthcare Collegeâ&#x20AC;&#x2122; Library Tartu Healthcare College is a higher education institution providing training to healthcare specialists in Estonia.

Hansab installed a new library system in Tartu Healthcare Collegeâ&#x20AC;&#x2122;s Library. The system works on UHF (Ultra High Frequency) and this solution is unique in the whole Europe. There are many libraries that have adopted the RFID system solution for the security, but for lending out the books it is being used very rarely. Worldwide, the 860-960 MHz UHF RFID reader systems service only a small number of libraries. The advantage of the system is that it is possible to extend and complement the various components. The system allows adding self-service solutions that makes returning of books available 24h. Book shelves can be integrated with information systems guides that helps with finding the books quickly.The system can be expanded with automatic book sorting and transportation systems.

Hansab Portfolio

RFID (radio-frequency identification) allows visitors to borrow, return and renew their publications by themselves. Additionally, the system also acts as a security feature. The system is designed especially for the convenience of readers and fast service, giving the library staff more time to advise readers.

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The Seaplane Harbour

The Seaplane Harbour is a maritime museum in Tallinn, Estonia, opened in spring 2012. The museum is part of the Estonian Maritime Museum. The museum is located in Tallinn aeroplane harbour in a building originally constructed as a hangar for seaplanes in the area of Peter the Greatâ&#x20AC;&#x2122;s Naval Fortress. The hall has an area of 8000m2.

Hansab installed a comprehensive multimedia solution in the architecturally unique renovated Seaplane Harbour museum in Tallinn. In the course of the 9-month Project, an extensive preparation and installation took place. The Seaplane Harbour chose Hansab as a partner for all the multimedia systems which resulted in over 450 devices. They have helped reshape museum visits, transforming them into a fully interactive, innovative and engaging 21st century experience.

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Estonian Healthcare Museum The Estonian Healthcare Museum is established year 1924 in Tallinn, Estonia. The museum has a permanent exhibition on anatomy and health care and collects heritage related to the history of medicine in Estonia.

The museum once again opened its doors to visitors after a long renovation period. The new and colourful permanent exhibition introduces the human body as a complete system through exciting themed rooms, interactive displays and educational computer programs. The variety of displays allows for a complete understanding of the inner works of the human body. Hansab delivered, installed and set up the multimedia technology in the museum. In the course of the project, more than fifteen 22” touch screens; a 46” touch screen; 47” transparent screen; 55” screens with compatible sound systems; projectors and a complete cash register system were installed.

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The key challenge was to connect the components of the transparent screen, to ensure sensitivity to touch, measure the strength of the back lighting to ensure that the screen is transparent, yet conceal the locations of lamps in the housing from the visitors.

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Estonian Road Museum

Estonian Road Museum is a small road history museum in South Estonia.

In the spring of 2016, in Estonian Road Museum new exhibition „Head teed!“ was opened. Placed on the first floor of Varbuse old post office, the exhibition of the history of roads and communication takes the visitors to a time travel on Estonian roads, starting from prehistory until the 1930s. Hansab developed and installed the exposition’s technology. During the project, screens, touch screens, projectors, audio players, etc were installed. Besides, the expositions control system was implemented where after the museum is closed the positions are automatically shut down and will be restarted in the morning.

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One remarkable solution is a video wall consisting of four projectors, which is displayed on the walls of two different rooms. As a unique solution, together with Laika, Belka & Strelka OÜ architects, a position „Peppers ghost“ was created where different figures are projected as holograms. In addition, special earphones were ordered from England as the museum wished to use antique earphones instead of modern ones.

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Natural History Museum

University of Tartu Natural History Museum affiliates zoological, geological, botanical and mycological collections and is located in Tartu, Estonia. Natural History Museum organises exhibitions and public events, also provides educational activities for schools and publishes educational materials.

At the beginning of 2016, new exposition â&#x20AC;&#x17E;Earth. Life. Story.â&#x20AC;&#x153; was opened in the museum. During reconstruction, the whole exposition was renewed which included also large numbers of modern technologies. As a result, a contemporary, interactive and eye-catching museum is now operating. All interactive technologies were developed and installed by Hansab. We installed numerous projectors, professional screens, touchscreens, speakers and technologies for special solutions.

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In the renovated museum, the visitor can, for example, see from a large LED screen how a snake views a man, how an ancient fish – placoderm – swims, get acquainted with sounds of different frogs and birds etc. The contents of the interactive solutions were prepared in collaboration with Produktsioonigrupp OÜ and University of Tartu Natural History Museum.

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Tallinn TV Tower

The Tallinn TV Tower is Estoniaâ&#x20AC;&#x2122;s highest building â&#x20AC;&#x201C; the tower reaches 314 metres. The tower offers quality tourism, cultural and recreational services is an international tourism destination.

Hansab installed and supplied all multimedia solutions in the renovated Tallinn TV Tower, thereby enhancing visitor experience. The interactive exhibition offers both educational and entertaining content with infokiosks, TV studio and various types of screens. The robotic infokiosks with touch screens, computer module and speakers recognise the visitors, turn to them and start interaction. The interactive TV studio allows the customers to make their own news clip and send it to a friend via e-mail. The history wall consists of 6 Elotouch touch screens and direct sound systems ensuring that the visitor will only hear the sound from the screen they are currently looking at. Altogether, Hansab supplied and installed more than 40 different information screens and many other types of equipment.

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Both hotels and cinemas focus on delivering an interactive and engaging experience for their guests and visitors, while providing operational excellence to stay ahead of the curve in the competitive business landscape. Hansab delivers experience that engages at every interaction touch point. For these sectors, Hansab offers digital signage systems, interactive kiosks (selfcheck-in and ticketing kiosks), payment system integration and development, as well as an array of physical security related products. In addition, with the PanBaltic SLA agreements, our customers are guaranteed the best in class services. Technology suppliers: NCR, Ingenico, Navori, Samsung, Kaba, Mobitix, and others.

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Hotel Sveitsi

Primehotels is a privately owned Finnish company that owns, builds and operates upscale hotels in multiple locations across Finland.

Hotel Sveitsi is a destination for business and holiday. The hotel has 182 comfortable rooms, high quality restaurants, modern meeting facilities with 23 conference rooms and atmospheric banquet halls. The hotel is situated right in the heart of Sveitsi area in Hyvinkää – a destination on its own. In 2017 the hotel was fully refurbished to meet the high standards of a modern travel – both business and leisure. Hansab has been a partner in planning and consulting digital signage solution for the real estate owner Finesco Oy and the hotel operator Primehotels. In addition to this Hansab equipped the

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hotels conference rooms with modern projectors, whiteboards and screens to meet the guests needs. The digital signage solution project consisted in total of 12 screens and 4 projectors installed in the hotel lobby, restaurant and in the lobby area of the BioRex cinema and SuperPark indoor activity park. The Samsung MagicInfo content management solution was chosen for this projects because of its easy operating system and flexibility.

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Radisson BLU

Radisson Blu creates iconic buildings with individual interiors invoking and inviting, exciting ambiance and offering a holistic hospitality experience that is very relevant even today. Radisson Blu flagship properties can be found in prime locations, including major cities, airport gateways and leisure destinations around the world.

Radisson Blu Hotel Lietuva implemented the latest digital signage standard solutions installed by Hansab. A total of 24 screens equipped with Swiss digital signage software Navori QL were integrated into the conference centre, lobby, and restaurant and SkyBar environments. This is the biggest hotel installation in the Baltics using the upto-date Android digital signage platform, drawing new standards in the market.

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IDW Esperanza Resort

The IDW Esperanza Resort is a huge complex consisting of a hotel, conference rooms, meeting rooms, memorable events place, restaurants, a relaxation and entertainment base.

Client IDW Esperanza Resort expressed the need to have a modern conference room, using it for the reception of the highest-ranking guests. The conference room is equipped with audio and video equipment, simultaneous translation system, centralized and convenient control of all systems from one device. The updated space is equipped with professional conference equipment with a simultaneous translation system that meets all the EU requirements required for summits. Each of the conference rooms is equipped with professional Mostron manufacturer screens with a centralized Signagelive control system. In the conference room we installed the main projection screen along with the professional Epson projector, while duplicating the image through the support of Samsungâ&#x20AC;&#x2122;s 55 â&#x20AC;&#x153;screens, suspended on mobile stands. During the conference, the speaker and the participants have the opportunity to use the talking microphones for open calls. The main speaker has an auxiliary display on the podium, in which he can easily see his message. A modern,

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centralized control of all systems from a single tablet is also provided so that the client can conveniently handle both audio and video systems, hall lighting, and outdoor blinds. In addition, thanks to the simultaneous translation system, realtime message is translated from foreign language and transmitted participants in the headphones. Up to 100 people can listen to this message. The modern and up-to-date IDW Esperanza Resort Conference Room, which has now been renewed and opened after reconstruction, will host up to 150 participants and host top-level meetings and conferences.

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Forum Cinemas Forum Cinemas is the largest cinema operaator in the Baltic countries. It belongs to the largest cinema chain in the Nordics, the Nordic Cinema Group, which manages the total of 103 cinemas, 590 screens, 81646 seats and 27,1 million visitors.

Hansab deployed the first Samsung Smart Signage Platform in the Baltics. The platform is being used to run dynamic content, such as digital menu boards, to engage with cinema visitors and to increase overall revenue. Signageliveâ&#x20AC;&#x2122;s device-agnostic support allows Hansab to offer clients an integrated solution that will interface with different screen types and sizes. All new displays, including newly installed HD video walls, are powered by Signageliveâ&#x20AC;&#x2122;s cloud-based software, which has enabled Forum Cinemas to simplify its digital advertising processes. All digital signage solutions comprises 6 video posters, 6 digital menu boards and an ultra slim HD video wall. The transition from static signage to interactive content in different formats not only gives Forum Cinemas and ultramodern image but offers greater flexibility and also saves time and resources by supporting remote content updates.

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Cinamon

Cinema Cinamon in Alfa shopping park was opened on the year 2008. Cinamon cinemas are also operating in Estonia and Lithuania.

Thanks to the successful cooperation, Hansab had the opportunity to install thirteen LG 19-inch screens which are made for professional use.The cinemaâ&#x20AC;&#x2122;s old digital signage screens could not perform the necessary functions anymore, they had lost the image quality and sharpness. Which served as a reason for changing the screens. Hansab equipped cinema with the latest generation of LG digital signage designed to reflect the commercial content and for advertising and marketing purposes. Installed screens provides sharp and vivid images, which is 30% brighter than

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the usual home TV sets. Screens, unlike the usual TV, is for using 24/7 without loss of image quality over many years. Digital signage nowadays has become one of the main retail components. Professional screens replaced print advertising and makes it more prominent and interactive. The digital approach not only attracts customers but also provides an opportunity to personalize their offer.

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MyFitness

My Fitness was established in 2008 when the first fitness club opened in Tallinn at Viru Keskus. MyFitness quickly grew out to be the largest sports club chain in Estonia. Today it includes 18 sports clubs in different cities in Estonia and 8 clubs in Riga, Latvia.

Efficient customer flow monitoring, as well as labor cost reduction were the main purposes why Hansab equipped four MyFitness sports clubs with bi-directional turnstiles from Gunnebo and custommade polished steel containment barriers. In addition, Hansab integrated time and attendance and fire alarm systems to other solutions. The main advantages of the solution are the effective customer flow control without additional workforce and automated system that facilitates sports club casual visitor registration processes. In addition, integrated fire alarm system provides tripod turnstile to automatically open in case of emergency. Furthermore, the manufacturer Gunenbo offers to develop the turnstile design, adapting it to the spirit of the brand, which was also one of MyFitnessâ&#x20AC;&#x2122; requirements.

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McDonalds

McDonald’s was established at 1940 and is the world’s leading fast food restaurant. McDonald’s employs over 1,7 mln people, is located in 34,000 differenct locations, is serving around 69 mln visitors in 119 countries each day.

At the end of 2015, renovated McDonald’s restaurant was opened in Rocca al Mare, Tallinn where for the first time self-service kiosks with touch screens can be used for ordering. After selecting products and card payment the client receives check and queue number. When in self-service area the queue number will appear on special screen, the client will know his meal is ready for pick-up. Hansab developed and installed the card payment solution for the kiosk where Ingenico’s new generations’ unattended terminal IUN250 is used.

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VI Transport and Logistics

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Hansab provides complete solutions for transport and logistics sectors across the Baltics. Hansab has supplied the largest logistics and transportation companies with the: • Self-service check-in solutions • Automated entrance control systems with number plate recognition solutions • LED information screens • Passenger information and counting systems • Vehicle measuring and weight scaling solutions • Car charges – AC and DC solutions • Video surveillance solutions • Location positioning solutions • Advertising displays for transportation and stations • Parking and bollards solutions • Back office cash depositing and processing solution. Technology suppliers: Ampron, Sick, Mirasys, Scancoin, Hanover Displays, Mobotix, Samsung, Amano, Ingenico, KEBA, Materna, Circontrol.

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Tallinn Port

Old City Harbour is one of the biggest and busiest passenger harbours in the Baltic region. It is also the biggest passenger harbour for both Port of Tallinn and Estonia.

Smart Port Project is a traffic flow management solution organizing precheck in, check-in and line management for ports with multiple ferry operators by providing holistic and easy to understand service for people with trucks and cars. Smart Port Project reduces passengers waiting time in the harbour, providing a comprehensive, time consuming and understandable service. Hansab supplied contemporary traffic management automation solution based on registration number plate identification. When a vehicle enters the port area, the front and back numbers are detected, the height / width / length is measured, and a vehicle is weighed on the road using a special WIM weighbridge system. Data received from the number detection and measurement systems is automatically transmitted to the port management system, which checks the existence and

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conformity of the booking and provides further guidance to the driver at the end of the detection area. Driving instructions and information is shown in AMPRON LED displays, which are specially designed for port weather conditions. To guide the vehicles, the automation solution is used that manages the barriers and guarantees that hazardous incidents will not happen on the movement area.

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TS Laevad

At the end of 2016, Hansab supplied contemporary access control system based on number identification together with traffic management automation solution to Virtsu, Kuivastu, RohukĂźla and Heltermaa harbors.

Drivers who have previously purchased ticket and marked their vehicle registration number correctly on the ticket can pass the ticket control using automatic number identification. Vehicle number is detected on the move which significantly reduces the waiting time behind the barrier and thereby increases the capacity of the cashier lanes. In addition to the number identification, the height of the vehicles is measured using a special laser measuring devices. The data obtained from the number identification and height measurement are automatically forwarded to the harbor management system, to check the validity of the ticket and the barrier will be opened. In the port area, the drivers are informed by LED screens which share information related to the departures and guide road users on cashier lanes. Parallel to the number identification automatic ticket kiosks can be used which read the bar code from the ticket or mobile phone screen and allow to enter to code manually also.

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To guide the vehicles, the automation solution is used that manages the barriers and guarantees that hazardous incidents will not happen on the movement area. During the project, following solutions and software integrations were delivered:

• Automatic number identification – identification of vehicle registration numbers with special cameras and integration with harbor management systems, • Automatic measurements – laser-based management system and software integration with harbor management systems,

• Barriers and traffic lights management – automatic controllers were supplied together with special software,

• LED displays – guiding and informing LED screens with special software. For managing the displays, the integration with harbor management software was executed, • The cash register system with software integration – ticket machines with card payment solution. Cash register software was integrated with the harbor’s online ticket system, • Self-service kiosks – self-service kiosks and kiosk management software, the integration with harbor’s ticket and management system The feedback from users has been very positive, people like the convenience and speed the new solution offers.

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Vilnius Airport

Vilnius International Airport is the biggest airport in Lithuania. It serves nearly 3 million passengers per year and employs over 300 specialists.

For the Vilnius International Airport, Hansab installed 6 electronic self-service terminals, enabling passengers to check-in independently. The self-service terminals allow passengers to handle the travel formalities in a time-saving way. The system is beneficial for the Vilnius Airport. It makes operations more efficient by synchronizing traffic monitoring and automating passenger service. Hence, the solution ensures a smooth and expeditious work of the airport and allows to increase the flow of clients.

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Tallinn Bus Station

Tallinn Bus Station is a centre hub station for long-distance coaches that connect Estonian cities and major capitals across North and East Europe. Tallinn Bus Station went through a largescale renovation and was reopened in December 2012.

During the modernisation, Hansab installed four self-service kiosks in order to offer more convenient and faster solution for passengers to acquire travel information, as well as purchase and print tickets. The development of the kiosks started in August 2012 and in the course of the project, custom-shaped lighted interactive kiosks were built. The kiosks have touchscreens, RFID readers, bar-code readers, Ingenico card payment terminals and receipt printers. In addition to the kiosks, Hansab installed digital signage solution to the station. It consists of Samsung 40â&#x20AC;&#x153;-55â&#x20AC;&#x153; screens for the ticket offices. Small monitors show information about the customerâ&#x20AC;&#x2122;s transactions, while large screens display timetables and other general passenger information. The digital signage solution uses the Samsung MagicInfo Premium software to manage the content. This software allows scheduling the content and remote management, as required.

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Kaunas Bus Station

Kaunas Bus Station was re-opened in the 2017 with the total area of 13.200 m2, 21 departure and 3 arrival points of buses.

Hansab installed Kaunas Bus Station smart safety solutions, such as IP video surveillance system, IP passing control, sound recording system of the entire station, and break-in alarm system. All these devices will ensure safe and convenient work, travelling and shopping for the staff and clients. The self-checkouts function next to the usual ticket offices, where the passengers get relevant information about possible routes, timetables, and also are able to buy tickets by themselves. The solution of payment for WC is designed according to the needs of a client, which allows passengers to pay using both coins and bank cards.

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Additionally, the passenger information systems were installed that consist of the system of solidly managed outdoor and indoor displays. The outdoor LED display is 35 m2 and is installed in the territory of the station in order to share information and advertisements, as well as even 12 billboards of high resolution with the information of bus timetables, are installed. More than 10 information displays and a video wall are installed inside the station, in the main waiting room. It is not only convenient for a client, for whom information is automatically provided on billboards but also to clients for whom information is shown in a realtime, clearly and conveniently.

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Castrosua

For more than 60 years Castrosua has been one of the key companies in the production of bodywork in Spain. To speak of Castrosua is to speak of a part of the history of Spain’s automotive industry. Castrosua started off in 1948 in O Carballiño (Ourense). Today more than 350 people make up Castrosua’s Group (Carsa, Insular, Cidsa and their facilities occupy over 90,000 square metres.

The majority of Lithuanian cities now have Castrosua eco-friendly buses, which are equipped with modern information display systems. The displays are located at the front, side, and rear of the buses. In addition, the LED displays located inside of the bus show passenger information about the route. The new passenger information system operates without an electronic ticket, and can, therefore, be installed in any Lithuanian bus. The project is important because it brought modern passenger information systems to smaller towns as well.

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DPD

DPD is one of Europeâ&#x20AC;&#x2122;s leading parcel service providers with a daily volume of 3 million parcels shipped in a seamless international network with over 800 depots in 40 countries, 24,000 employees and 18,000 vehicles are at the service of 300,000 business customers. In Lithuania DPD leads the market in B2B parcel shipping.

Hansab equipped DPD Lietuva Logistics and Parcel Terminal in Kaunas district with modern safety equipment. Video monitoring, security, access control, telecommunications and fire detection systems were installed at the terminal. This solution helps our customer to perform everyday tasks smoothly. We have installed a video monitoring system, which consists of 60 network cameras. One part of the cameras are for the outdoor area and the perimeter monitoring. Rest of the cameras are inside the building, monitoring processes of the parcelsâ&#x20AC;&#x2122; acceptance, distribution and transferring to the couriers.

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The system ensures extremely high security of the terminal operations and assets and allows to act very quickly in case of a fraud or an accident. This project performs not only as a theft prevention but also ensures a reliable and secure terminal work.

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Rhenus Logistics Centre

Rhenus Svoris is part of one of the largest providers of logistics services in Europe â&#x20AC;&#x201C; Rhenus Logistics. Rhenus Svoris covers Rhenus Groupâ&#x20AC;&#x2122;s business activities and development in Lithuania, Latvia, Estonia and Belarus. Modern warehouses of Rhenus Svoris cover 12,000 m2, therefore, is able to offer contract services.

Hansab installed in the new centre of Rhenus a modern technology package: video surveillance, number recognition, security systems, conference equipment and screens. Installed video surveillance solution allows to track and record incoming and outgoing shipments and orders in the warehouse, correct internal processes. This helps to reduce potential losses due to a human errors or spoilages. For logistics centre staff Hansab installed a number recognition system, which ensures parking and vehicle security. Customers, who arrive to unload or to load up the consignment, must declare the plate number of their vehicle, which is entered into the system and only with this permission they have given access to the territory of the logistics centre. This ensures control and order.

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Paradox security system protects the assets of the logistics centre not only inside, but also externally. An IP-based access control system Suprema takes care of extra protection, legal access to the premises and time-based accounting for employees. Rhenus Svoris logistics centreâ&#x20AC;&#x2122;s meeting rooms feature equipment based on the latest business trends professional Samsung high-definition displays, Polycom conference equipment, Barco wireless data communication devices. Installed modern solutions of electronic security and conference equipment at Rhenus Svoris by Hansab, the logistics centre can be called one of the most modern and innovative in Lithuania.

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LP Express 24

LP EXPRESS 24 is the biggest self-service parcel terminal network in Lithuania operating 80 parcel-kiosks all over the country.

Hansab was selected to be a technology partner to develop the self-service parcel concept for LP Express 24. The main advantages of using these terminals are saving time, safety and convenience. Terminals are located at the most accessible places for customers operate 24/7, have differnet size compartments, and terminals accept card payments. What makes self-service superior to other types of parcel services is that no matter what the parcel weighs, the price depends on the size of the selcted storage box. Once the shipment is delivered, an SMS or e-mail with a unique code is sent to the recipient, who can then go and pick up the package at any time. Hansab installed the parcel terminals and executed the plan to build a network of terminals in the biggest cities in Lithuania. The terminals are mostly positioned outside or inside of the biggest shopping malls.

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Unipark

Stova, JSC, owning the trademark UniPark, offers short-term and long-term parking services for the drivers from Lithuania and Belarus. After more than 13 years of intensive work and development, the company offers to their clients more than 6 700 parking spaces in indoor parking lots at the Vilnius International Airport, Kaunas Airport, Vilnius Old City, and Ĺ iauliai city.

Hansab implemented a new parking system for 9 UniPark parking lots at the Vilnius Airport. The old system was replaced with a modern license plate recognition system. In order to pay for the parking, the customer needs to enter his or her license plate number. The new parking solution simplifies the parking process at the airport, provides higher security and speeds up parking and payment processes. Due to the modernisation of the system, Vilnius Airport will now be able to generate automatic reports. In case of a system error or a problem, the parking system is managed remotely, so the operator receives an alert and is, therefore, able to solve it quickly.

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Technopolis Ülemiste

Technopolis Ülemiste is the developer of one of the fastest growing business campuses Ülemiste City in Estonia. Its aim ist o enhance wholesome business environment with infrastructure and services needed to simplify businesses’ every-day functioning. More than half of the company belongs to Findland’s company Technopolis Plc which is one of the biggest business real estate developer in Scandinavia.

Due to an increasing demand in offices, Ülemiste City needed more spaces to park vehicles. Because space was limited the developer of the business campuses decided to build a parking house both for lessees and the visitors. Hansab equipped the parking house with the AMANO Xparc system, which allows access to the parking lot with a parking ticket or pass card. The pass card is used by lessees, the ticket for the visitors.

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In addition to the traditional parking solutions, the building is now equipped with the terminals at the entrance that allows or prohibits access to the building with a valid parking ticket or a pass card. This system has never been used in Estonia before.

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Tallinn City Transport

Tallinn City Transport Ltd is a Tallinn city owned company, a public transport operator mainly providing bus, trolleybus and tram transportion services.

In addition to their main activities, drivers have to deal a lot with cash and in order to simplify the process, Tallinn City Transport Ltd decided to take cash deposit systems in to use. After finishing their shift, drivers insert their cash register money (both bills and coins) into the deposit machine, which instantly sorts and counts them and issues a reciept. Every driver is identifiable by his/her own code or card.

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This kind of cash deposit system helps to save time (the procedure takes about 30 seconds) and excludes possible mistakes due to human factor. The data moves into server, there is less cash handling and the process is more convenient and secure. This solution suits to every company which uses a lot of cash on a daily basis and wishes cash handling to be more simple, convenient and faster.

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Saarte Liinid

Saarte Liinid main fields of activity include the maintenance and development of harbours ensuring safe navigation for ferries and reliable passengersâ&#x20AC;&#x2122; services between the mainland and the islands of Estonia.

During the summer 205, Hansab designed and installed video surveillance system with necessary software to Roomassaare, Abruka, and Ringsu (small islands in Estonia) harbours. The central system enables to monitor everything that is going on in harbours and also in the head office. Besides building Bosch video surveillance solution in difficult conditions of the marine environment we also created a special software that enables to keep

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an eye on all the cameras over network in real-time. It means that every owner of a ship or a yacht can keep an eye on his property from his smartphone, tablet or PC. The solution works with different smartphones and web browsers without any additional setup or downloads. Also, no matter how many video requests come in, picture sharing is guaranteed for everyone with the cloud system and security video will be preserved in the archive as well. The solution won â&#x20AC;&#x153;The Best Security Solution in 2015â&#x20AC;&#x153; title given annually by the Estonian Security Association.

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VII Healthcare

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Hospitalsâ&#x20AC;&#x2122; number-one goal is delivering high-quality and safe patient care. To achieve this initiative, hospitals must establish consistent processes, optimize staff capabilities and improve operational efficiency. By focusing on continuous process improvement, hospitals can ensure they are taking the right steps to meet the evolving needs of their patients and staff. For hospitals and healthcare institutions, Hansab provides solutions for patient flow management, self-service kiosks, automated transport of materials and medications, access control, voice evacuation and nurse call systems. Hansab is the authorised representative of Q-Matic patient flow management systems with more than 20 years of experience. These systems are suitable both for large hospitals and small healthcare centres. Hansab has cooperated with Swisslog, the manufacturer of automated management systems of materials and medications, for more than 10 years.

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Tartu University Hospital

Tartu University Hospital is the largest provider of medical care in Estonia and all of the fields practiced in the country are represented here.

At the end of 2015, Tartu University Hospital opened ceremoniously MaarjamĂľisa Medical Campus 2nd building stage. Within the framework of 2nd building stage, lasting for almost two years, 3 new corpuses were developed for different clinics and united labs. In total, the new corpuses added ca 40 000 square meters of modern medical area. To the new medical campus, Hansab delivered contemporary tube transportation, sound system and customer flow management systems.

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Patients will register their presence with ID card and the whole system is integrated to hospital information system. Client calling and managing will be done through hospital information system while managing the customer flow system will be done through Qmatic Orchestra solution.

Tube transport or pneumatic transport of medicines, analyses, documents and such through different floors and departments is mainly designed for faster in-house transport. Tube transport is used by intensive care units, ER unit, operating unit, Hematology-Oncology and Internal Medicine Clinic.

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North Estonia Medical Centre The North Estonia Medical Centre is a patientcentered medical institution. The Centre has more than 3,800 employees â&#x20AC;&#x201C; doctors, nurses, caregivers and specialists â&#x20AC;&#x201C; working for the good of patients. The hospital consists of seven clinics and 32 specialist centres.

Hansab installed a unique integrated patient flow management system in the Emergency Medicine Unit of the North Estonia Medical Centre. This system is one of a kind in the Baltics. Arriving at the emergency room, the patient takes a number from the patient flow management system. When the number is due, the patient is registered and referred to the nurse for medical condition appraisal. Depending on the category of help needed the nurse prints a wristband with a barcode, bearing the information of the patient. The patients are attended to the emergency room according to the queue number.

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The role of the barcode solution is that after making necessary procedures, the customers register themselves at the self-service kiosk, and the nurse immediately receives information about it and can call the patient in. The advantage of the system is that the patients have a specific registration. The patientâ&#x20AC;&#x2122;s movement is systematic and organised, and personal data is stored delicately.

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Riga East Clinical University Hospital Riga East Clinical University Hospital is a multifield medical treatment institution in Latvia that provides extensive diagnostics and treatment to patients, as well as carries out scientific research and develops innovations, ensures training of young specialists and organises activities for public education and health improvement.

It is the biggest pneumatic post project in Latvia. RAKUS received a high quality and efficient solution.With 14 work stations, this is the largest pneumatic post system in the Baltics. The system provides efficient shipment of laboratory tests, blood transfusion, medicines, medical instruments, etc. within the hospital and adjacent buildings (Latvian Oncology Centre, Centre for Forensic Medicine, Pathology Centre).

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ARS

Medical Company ARS ltd was founded in 1988 as the first private medical institution in Latvia. The aim of the company is to make a full range of topquality medical services available in one place.

Medical company ARS newly renovated building was equipped with a queue management system from Qmatic. In total, ARS was equipped with 17 work stations. For the management software, Hansab chose Qmatic SOLO, which controls the flow of visitors and at the same time acts as the staff support function. Hansab installed Intro 8 ticket printer, which is not only ergonomic, but also intended for heavy use as well as serving as a system control computer. Combining the SOLO software with the Intro 8 ticket printer enables to transfer patients from one specialist to another, without taking a new number. In addition to the serial number of LED displays were installed five LG TV screens, which not only reflect the serial numbers, but also local marketing activities.

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E.Gulbis Laboratory

E. Gulbis Laboratory is the largest medical tests laboratory in Latvia, now it serves an average of 4670 patients per day.

Striving for effective customer service, E. Gulbis Laboratory in collaboration with Hansab implemented successful Qmatic customer management solution in 7 Latvian cities. By considering the customerâ&#x20AC;&#x2122;s needs, laboratory branches have been equipped with the latest generation customer management technology - ticket printers designed for intensive use, as well as serving as a system control computer, high-quality LED serial number displays, dialing controls and the SOLO software that controls visitors flow,and at the same time act as the staff support function. By combining the above Qmatic queue control system elements, E. Gulbis laboratory was efficient in customer flow and control. Integrating user-friendly Qmatic system, they made it possible to shorten the time for services and significantly reducing costs. Looking back at the last yearâ&#x20AC;&#x2122;s performance, E. Gulbis Laboratory evaluated the cooperation with Hansab as a very successful and promising year.

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VIII Industry

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Hansab has worked in the industry sector for over 10 years. Comprehensive solutions that Hansab offers include low voltage systems: video surveillance and analytical solutions, entrance control with time and attendance, fire alarm and access control with perimeter alarm system. For the industry sector customers, Hansab creates multi-layered areas of security around the site perimeter, at the site entrances and throughout the interior of the site. Entrance security and integrated electronic security solutions enable you to monitor the movement of people and vehicles, incorporating intrusion detection and video surveillance technology. Hansab works with the leading manufacturers in the field such as Gunnebo, Suprema, Siemens, Mobotix, Sony, Innorange and others.

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2017 Vol.4

VIII Industry

ABB

ABB is the largest supplier of industrial motors and drives, the largest provider of generators to the wind industry and the largest supplier of power grids in the world. During the 5-year cooperation, Hansab delivered fully automated solutions from project planning to end of system sales.

Hansab delivered a fully automated access control system for testing high voltage equipment in closed working areas, where the system turns on/off automatically to avoid any injuries from the voltage systems. The system is unique, because it is a fully automated access control system for high voltage working areas. It is integrated into the access system of the main building.

Hansab Portfolio

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2017 Vol.4

VIII Industry

Karl Storz

Karl Storz is Europe’s biggest manufacturer of medical instruments with headquarters in Germany. Karl Storz Video Endoscopy in Estonia is one of the fastest developing and manufacturing units in the group which deals with the assembly and tuning of medical endoscopes.

In summer 2016, new manufacturing, service and office building of Karl Storz Video Endoscopy Estonia OÜ was built in Laagri with neto area of 8760 m2. Hansab built the surveillance system of the building, delivered Suprema biometrical system readers and installed the turnstiles. Suprema access system is very practical in manufacturing as the employees don’t have to carry access cards, chips etc. Secure access is granted by using the fingerprint. Also, time attendance is solved with same modules. The surveillance system is based on Inner Range Integriti devices. It is contemporary surveillance system which enables the client to arm the system flexibly and give employees different right to arm or disarm the system.

Hansab Portfolio

Both employees and guests can be controlled by access gates installed in the lobby. Turnstile was chosen in cooperation with interior designers so their design would fit in the interior. Cominfo glass access gates are robust and of high quality and fit well to the modern design of the building.

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2017 Vol.4

VIII Industry

Achema

Achema is a leading producer of nitrogen fertilizers and chemical products in Lithuania and the Baltics. Achema employs more than 1400 people and their annual fertilizer production accounts to about 2.7 million tonnes.

Hansab has modernised the companyâ&#x20AC;&#x2122;s video surveillance systems from analogue to digital. The key problem the company faced was an outdated analogue video surveillance structure, where some of the locations were not monitored. The old cameras were unable to recognise and identify moving objects. Hence, the biggest issue was the inability to ensure security in the territory. The solution installed consists of centrally connected high resolution IP video surveillance cameras. The systems are managed centrally and the data is transmitted via optical net.

Hansab Portfolio

To ensure maximum safety and smooth access control, Cominfo speed gates provide user comfort and demands on minimum space. Simple design in combination with stainless steel and glass make this type of turnstile a unique and attractive component.

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2017 Vol.4

VIII Industry

Kohila vineer

In November 2016, a renovated and modern mill was opened which mainly produces plywood. The mill employs more than 250 people and the maximum power of the mill will be 45 000 cubic meters of high quality birch plywood per year. In autumn 2016, Kohila Vineer OĂ&#x153; was given the award of Best Foreign Investor in Estonia.

During the reconstructions, Hansabâ&#x20AC;&#x2122;s task was to build new video surveillance system as well as to renovate the old system and we also built access and surveillance system. We exchanged the existing access system with new Integriti system, also we used Integriti for time and attendance solution. We also integrated Sony video surveillance system and Integriti surveillance system and although itâ&#x20AC;&#x2122;s not extraordinary to integrate video surveillance and surveillance systems, Sony and Integriti systems were connected for the first time in Estonia.

Hansab Portfolio

This kind of solution was chosen because in manufacturing high quality video image and promp reaction to any kind of improper activites are very important. We could recommend this kind of system to anybody who needs the integration of surveillance and time and attendance integration for example manufacturing plants which employ lots of people. Customerâ&#x20AC;&#x2122;s feedback to Hansabâ&#x20AC;&#x2122;s work has been very positive: also turnstiles and parking barriers were ordered from us and we installed a modern time system as well.

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2017 Vol.4

VIII Industry

Merks

Merks is one of the largest construction companies and the leading real estate developer in Latvia. During 18 years of existence Merks has built more than 120 objects, including, production units, public buildings, civil engineering projects and more than 1000 apartments in several residential building projects.

Merks completed building a polymer factory Polipaks NT in MÄ rupe (Latvia) and Hansab had a unique opportunity to participate in this project by installing turnstiles to the factory.It was a great challenge for the whole Hansab team because of the size of the project and steep demands of the customer. Hansab managed to fully satisfy the needs and wishes of the customer by combining turnstiles from three different suppliers into one project.

Hansab Portfolio

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2017 Vol.4

VIII Industry

Eesti Pandipakend

Eesti Pandipakend is a producer responsibility organisation (PRO) established in 2005 that organises the recycling of empty throwaway beverage containers with deposits in them in collaboration with producers, suppliers, and merchants.

Eesti Pandipakend opened a new processing centre for empty throwaway beverage containers with deposits. Hansab installed video surveillance, security and access gate systems and intrusion alarm systems in the new processing plant. High-resolution cameras have been installed to monitor the work of container processing machinery and the movement of containers. These cameras help the people responsible get an overview of the work processes and potential failures that might occur. The video surveillance system helps to react fast in such cases in order to guarantee maximum efficiency in processing.

Hansab Portfolio

The integrated security and access gate system with audio access system limiting both entry to and exit from the territory were installed for guarding the general security of the building. In order to simplify the main activity of the company, a function was added to the access system that enables controlling all the doors and gates remotely. This makes Eesti Pandipakendâ&#x20AC;&#x2122;s administration of the territory of frequent use secure and controlled.

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2017 Vol.4

Map & Contacts

Head Offices

ESTONIA

LATVIA

Hansab Group OÜ

Hansab SIA

Keevise 11, Tallinn, 11415

Piedrujas iela 7, LV-1073, Riga

+372 6059800

+371 67325550

group@hansab.com

hansab@hansab.lv

Hansab AS

Other offices: Daugavpils, Rezekne, Valmiera, Liepaja

Keevise 11, Tallinn, 11415 +372 6059800 hansab@hansab.ee Other offices: Tartu, Pärnu, Jõhvi, Kuressaare, Kärdla

LITHUANIA Hansab UAB Savanorių av. 180A, LT-03154, Vilnius +370 5 205 8800

Moya OÜ

info@hansab.lt

Keevise 11, Tallinn, 11415

Other offices: Kaunas, Klaipėda, Šiauliai, Panevėžys

+372 6836440 info@moya.ee Ellore OÜ Keevise 11, Tallinn, 11415 +372 6059813 info@ellore.ee

FINLAND St.Petersburg

Helsinki

Jõhvi

SWEDEN

Tallinn

Kärdla

Stockholm

ESTONIA

Kuressaare

Baltic Sea

Valmiera

LATVIA Riga Liepāja

Klaipėda

Šiauliai

Gdansk

POLAND

Rēzekne

Daugavpils

Panevėžys

LITHUANIA Kaunas

Kaliningrad

RUSSIA

Tartu

Pärnu

Vilnius

BELARUS Minsk

Our vision is to be the leading partner in innovative technology solutions.

Our mission is to help you become secure and efficient.

Visit us at www.hansab.com