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2016 Vol.3
Hansab Portfolio
Hansab Portfolio Volume 3, Year 2016
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Table of Contents I Banking and Finance........................................ 14 Swedbank................................................................ 16 Swedbank Smart Terminal....................................... 18 Nordea..................................................................... 20 SEB ......................................................................... 22 The Bank of Latvia................................................... 24 Danske Bank........................................................... 26 DNB......................................................................... 28
II Retail.................................................................. 30 Audimas................................................................... 32 The Apranga Group ................................................ 34 Senukai.................................................................... 36 Lindex...................................................................... 38 Marc & André .......................................................... 40 IKEA......................................................................... 42 Amserv Auto............................................................ 44 Prisma...................................................................... 46 Südameapteek......................................................... 48 Maxima ................................................................... 50 Stockmann............................................................... 52 ELKOR Spice Home................................................ 54 Statoil Fuel and Retail ............................................. 56 Rimi.......................................................................... 58 Omnitel.................................................................... 60 Sportland................................................................. 62 TerveysPlusApteekki................................................ 64 Apotheka.................................................................. 66 Neste Oil.................................................................. 68 JYSK........................................................................ 70 Rahva Raamat......................................................... 72 BENU....................................................................... 74 Douglas.................................................................... 76 Elisa......................................................................... 78 Pet City.................................................................... 80 Tele2........................................................................ 82 TEO......................................................................... 84
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III Public Services................................................. 86 Estonian Tax and Customs Board........................... 88 Citizenship and Migration Bureau of the Police and Border Guard Board............................................................ 90 Riga Construction Council....................................... 92 PayPost................................................................... 94 Lietuvos Draudimas................................................. 96 CSDD Road Traffic Safety Directorate.................... 98
IV Education....................................................... 100 Vilnius University Library....................................... 102 Mykolas Romeris University Library...................... 104 Tallinn University Library........................................ 106 The Seaplane Harbour ......................................... 108 Tallinn TV Tower..................................................... 110 Estonian Healthcare Museum................................ 112 Estonian Road Museum........................................ 114 Natural History Museum........................................ 116
V Hotels and Recreation.................................... 118 Kempinski Hotel Cathedral Square........................ 120 Radisson Blu.......................................................... 122 Forum Cinemas..................................................... 124 Cinamon................................................................ 126
VI Transport and Logistics................................ 128 Vilnius Airport......................................................... 130 Castrosua.............................................................. 132 Tallinn Bus Station................................................. 134 UniPark........................................................................ Saarte Liinid........................................................... 138 Nordnet Logistics .................................................. 140 LP EXPRESS 24................................................... 142 Technopolis Ăœlemiste............................................. 144 DPD....................................................................... 146 Europark................................................................ 148
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VII Healthcare..................................................... 150 North Estonia Medical Centre................................ 152 Riga East Clinical University Hospital.................... 154 ARS....................................................................... 156 E.Gulbis Laboratory............................................... 158 Tartu University Hospital........................................ 160
VIII Industry......................................................... 162 ABB........................................................................ 164 Eesti Pandipakend................................................. 166 Achema.................................................................. 168 Merks..................................................................... 170
Head Offices...................................................... 172
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Introduction
Our Story
At the beginning of the 1990’s when changes started to take place in the Baltics, I, just like many others during that time, wanted to do make something happen on my own and use the knowledge and experience I had gathered. Destiny had me meet an expatriate Estonian living in Sweden – Hans Tombach – who really wanted to strengthen his ties with Estonia, so on the 14 February 1991, a new company AS Hansab was registered at the Tallinn City Government. In the first years, we were engaged in various collaborative projects of Estonia and Sweden and helped launch several joint undertakings. It was clear from the very beginning that we needed to specialise. By analysing potential spheres of activity, we came to the conclusion that the financial sector has substantial potential in our quickly developing economic conditions. In addition, Hans had great knowledge in this field as he had designed the plans for several bank offices in Sweden. We started out by providing technological and security solutions to banks in cooperation with the leading manufacturers in the field from Sweden and later, from other countries as well. As Estonia is a small country, we decided to focus on the entire Baltic region right away and have been operating in Latvia for already 22 and in Lithuania for 21 years.
From the very beginning, Hans and I had a dream to take Estonia, Latvia and Lithuania technologywise to the level of the Nordic countries in our field of business. Thanks to our loyal and risk taking customers and excellent colleagues, we have fulfilled this dream. Today, in addition to the financial sector, Hansab is actively engaged with customers from the retail, transport, public and other sectors. From the original focus on selling products, we have moved forward to providing complex business solutions and paying close attention to services. This has been possible largely due to the focus on innovation right from the start. The current developments in technology, mainly in the various digital and automated solutions, offer us exciting challenges. With the growth of our company, our goals have also expanded and now we wish that our cutting edge solutions would be known across the world. Aigar Urva Founder and CEO of Hansab Group
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Aigar Urva Founder and CEO of Hansab Group
“From the very beginning, Hans and I had a dream to take Estonia, Latvia and Lithuania technologywise to the level of the Nordic countries in our field of business. Thanks to our loyal and risk taking customers and excellent colleagues, we have fulfilled this dream.�
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Introduction
Brand Timeline 90s
00s
1991
2000
Hansab AS established in Tallinn Estonia. Employees:5
ISO 9001 quality standard acquired
1992
1600m2 headquarters constructed in Tallinn
2003
Hansab starts selling security and cash handling equipment to the financial sector
2004 Product portfolio joins POS terminal sales and service Hansab Group OĂœ founded to unify and coordinate operations across the Baltics.
1993 Establishment of Hansab service department. Product portfolio expands to customer management systems.The first service agreement is signed. Hansab SIA founded in Riga, Latvia
1994 Hansab UAB founded in Vilnius, Lithuania
1995 The first financial crisis in the Baltic financial sector
2006 1998 Second financial crisis in the Baltic financial sector after collapse of the Russian economy. Employees: 43 Turnover reaches 300 000 euros
1999 Sales and service of NCR ATMs begins. Period of rapid growth in the company.
A daughter company Moya OĂœ founded to operate reverse vending machines Turnover rises to 15 million euros Employees: 117
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10s
2007 Ellore OÜ established by Hansab and Voicecom to develop and integrate software with equipment sold by Hansab (specifically for payment systems). Turnover reaches 18,5 million euros, and net profit of 1,2 million Euros, resulting in the best financial results in the history of the company. Employees: 147 2500m2 Lithuanian headquarters are built in Vilnius
2010 Hansab Turtas UAB founded in Vilnius
2011 ISO 20 000 certificate acquired. Hansab becomes one of the first companies to acquire this quality management certificate in the Baltics. Project department founded to manage complex projects and to divide responsibilities between the departments. Turnover recovers to pre-crisis level 17,5 million Euros Employees: 168 Hansab starts service export
2008 Global economic crisis begins Hansab introduces new strategy with the emphasis on key account management and additionally to finance – focus on public and retail sectors. Shift from product to solution sales. New products in security field – electronic security, EAS and access control.
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2009 Hansab TOB Ukraine founded to manage operations in Ukraine. Hansab Kinnisvara OÜ founded in Estonia Turnover declines to 11.3 million Euros Employees:135
2012 Hansab begins active operations in Belarus
2013 Hansab TOB Ukraine sold Turnover 17.4 million euros Employees: 192 and 65 people project based.
2014 Hansab OY founded in Finland Turnover 20 million euros
2015 - 25th anniversary 321 employees Record turnover 21.2 million Euros
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Introduction
About Us
This year, Hansab celebrates 25 years of business with a record consolidated turnover of 21,2 million euros and a team of 321 professionals. Hansab consists of nine companies: Hansab Group OÜ that operates Hansab AS (Estonia), Hansab SIA (Latvia), Hansab UAB (Lithuania), Hansab OY (Finland), software development company Ellore OÜ, reverse vending machine technology and services company Moya OÜ and property companies Hansab Kinnisvara OÜ (Estonia) and Hansab Turtas UAB (Lithuania). Quality is a watchword for Hansab businesses and the companies aim the highest level, acknowledged consistently with numerous quality management awards. Services and solutions, offered by Hansab, comply with ISO 9001, ISO 14001, ISO 20000 and ISO 27001 standards.
Service
Sales
20000
15000
10000
5000
‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 Consolidated turnover of sales and service in thousands of euros
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HANSAB GROUP OÜ Est. 2005 in Tallinn, Estonia
HANSAB AS Est. 1991 Tallinn, Estonia
HANSAB OY
Est. 2014 Helsinki, Finland
Tartu, Pärnu, Jõhvi, Kuressaare,Kärdla
MOYA OÜ
Est. 2006 Tallinn, Estonia
ELLORE OÜ
Est. 2007, Tallinn, Estonia
Hansab complete solutions involve consultancy, software development and integration, software and hardware sales, project management and after sales services. Hansab offers a unique solutions and services portfolio. An official channel partner to more than 100 suppliers, the company sells products and solutions from leading manufacturers such as NCR, Ingenico, Q-Matic, Bosh, Sony, Samsung, Glory Global solutions and more.
HANSAB SIA
HANSAB UAB
Est.1993 Riga, Latvia
Est. 1994 Vilnius, Lithuania
Rezekne, Liepaja, Valmiera, Daugavpils
Kaunas, Klaipėda, Šiauliai, Panevėžys
HANSAB KINNISVARA OÜ
HANSAB TURTAS UAB
Est. 2009 Tallinn, Estonia
Est. 2010 Vilnius, Lithuania
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4%
Moya
5% Moya 1% Ellore 41% Hansab AS
34% Hansab UAB
Hansab Group Revenue by Companies
19% Hansab SIA
75 Hansab UAB
46 Hansab SIA
Total
Hansab AS 82
321
11 Hansab Group OÜ 6 Ellore OÜ
employees 101 Moya OÜ
Employee distribuition by company
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Complete services
1. RESEARCH AND PLANNING
2. INSTALLATION AND TRAINING
• Consultation, pre-sales support
• Project planning
• Design documentation, engineering
• Installation
• Demo and piloting
• User training and manuals
• Reference visits
• Project documentation
3. SUPPORT + MAINTENANCE • Service level agreements • HelpDesk • Call out and on-site repair • Maintenance • The highest quality standards
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I Banking and Finance
I Banking and Finance
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For the banking and finance, Hansab provides best in class solutions, Pan-Baltic services and 25 years of experience in the Baltic market. From the comprehensive banking and finance solutions portfolio, Hansab offers the following: • Card payment solutions, including POS terminals, software development and integration • ATMs and teller automation • Customer flow management • Note and coin handling systems • Comprehensive low voltage solutions such as video, access, fire and intrusion solutions • Multimedia displays, including digital signage software • Access control systems
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• Time and attendance systems • Directional sound systems • Safes, secure storage and vault room • Lockers • Pneumatic tube transportation • Self service solutions • Pan-Baltic SLA agreements To ensure the highest quality level of technology, Hansab closely partners with the world leading manufacturers such as NCR, Ingenico, Scan Coin, Samsung, Navori, Glory Global Solutions, Qmatic, Vasco, Kaba, Qex, Glory Global Solutions, Masterwork, Gunnebo and others.
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Swedbank
Swedbank is a Nordic-Baltic banking group offering retail banking, asset management, financial, and other services. With 9.5 million private customers and more than 620,000 corporate and organisational customers in the Group, it is Sweden’s largest bank in terms of the number of customers and has a leading position in Estonia, Latvia and Lithuania.
Hansab has had a long-term cooperation with Swedbank in all of the Baltic countries, being the main partner for supply and maintenance of the ATM network. Hansab has also delivered queuing systems and a wide range of cash handling equipment – currency detectors, note counters, coin counters and sorters, coin depositors. For the POS management, Hansab cooperates with its daughter company Ellore, which handles terminal and application software. Swedbank chose Hansab as the main cooperation partner because of the high quality and innovative cash handling solutions. Solutions that were introduced to the Pan-Baltic market by Hansab.
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Swedbank Smart Terminal
Swedbank is a Nordic-Baltic banking group with a leading position in Estonia, Latvia and Lithuania. In 2016, they launched a new solution Smart Terminal for small merchants.
Hansab, together with Swedbank, implemented a unique solution in the Baltics – the Smart Terminal, also known as mPOS. The new solution allows small merchants to accept card payment everywhere with cost efficient smart terminal. The Smart Terminal connects with mobile phone or a tablet and all you need is cellular internet connection. That makes the terminal very mobile and it is perfect for using in a taxi, on a fair or in door-todoor sales.
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Ellore, Hansab Group software development company, developed a tailor-made iOS and Android applications for Swedbank. The applications are built according to Swedbank’s needs and requirements and are integrated to Swedbank’s mobile app. The new solution is suitable for merchants, who don’t accept many card payments per day. The terminal doesn’t have monthly fee and it is convenient to use on the go.
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Nordea
Nordea is a financial services group in the Nordic and Baltic region. With more than 1400 branches, call centres in all Nordic countries and highly competitive online and mobile banking platforms, Nordea has the largest distribution network in the Nordic and Baltic Sea region.
Nordea bank offices are equipped with customer flow management solution in order to offer the best customer experience. In addition, Hansab has provided coin depositors, note counters and other money handling technology. Nordea has chosen Hansab as their main partner for supplying cash handling equipment and the CFM system in the Baltics.
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SEB
SEB is the leading corporate and investment bank in the Nordic countries, serving large corporations and financial institutions with corporate banking, trading and capital markets, and global transaction services.
Hansab has partnered with SEB bank since the establishment in the Baltic countries, being the partner for the customer flow management, money handling technology, secure storage and deposit lockers and cooperation in the POS terminal field. SEB chose Hansab as a partner because of the service network and high quality products.
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I Banking and Finance
The Bank of Latvia Latvijas Banka, as a participant of the Eurosystem and the central bank of the Republic of Latvia, along with its other tasks, ensures that euro banknotes and coins are put into circulation, in view of banks’ and their customers’ demand inter alia orders, stores and delivers banknotes and coins to banks through its Riga Branch and the regional branch in LiepÄ ja.
For the Bank of Latvia, Hansab offered coin and note units that count and sort both lats and euros for the preparation for the Euro changeover. Due to the best financial proposal and long term cooperation, Hansab was chosen as the best partner for the task.
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Danske Bank
The Danske Bank Group, headquartered in Copenhagen, is the largest bank in Denmark and one of the leading financial enterprises in northern Europe.
In order to protect Danske Bank’s services, Hansab installed Gunnebo turnstile solutions, which regulate and control the flow of people into and out of the building. In areas with a large flow of people, indoor entrance gates provide discreet security, which allows authorized individuals to pass through quickly and unhindered. Entry can be granted swiftly using a ticket, token or card. Danske Bank chose Hansab as the solution provider due to its fast response time, high quality and expansive product portfolio.
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DNB
DNB is the largest financial group in Norway and one of the leading credit institutions in the whole Nordic region. The Norwegian government holds 34% ownership share in the capital of DNB. DNB is a convincing market leader in lending, deposits, funds, asset management, life insurance, pension funds, payment and financial services, real estate transactions, as well as services related to money and capital markets in Norway. DNB group is represented in 19 countries throughout the world, securing wide range of services both to private and corporate customers.
AB DNB Bank chose Hansab as a currency exchange solution provider for the bank’s branches. Hansab is the pioneer in the Baltics for installing such systems, providing operational excellence and high quality. Hansab installed Forex 711 currency exchange systems in several DNB bank branches with a high rate of currency exchange operations. With this solution, DNB successfully reduced the overflow of the currency exchange operations from teller positions and moved those operations in to self-service zone.
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II Retail
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Our goal in the retail sector is to offer full solutions to help increase our customers’ security, efficiency and revenues. Since 2000, retail has been a strategic sector for Hansab, and we have supplied our products to a large variety of customers: from small merchants to large stores across the Baltic region, Belarus and Finland. Our strengths in the retail sector include: • Security solutions: physical security, electronic low voltage solutions and fog protection; • Automation solutions: tube transport, parking systems, time and attendance solutions, reverse vending machines; • Customer management systems: digital signage, electronic shelf labels (ESL), people counting and monitoring, public announcement, directional sound systems, loyalty program cards; • Payment and cash handling solutions: Point of sale (POS) and self-service (Selfcheck-out) solutions; • Cash handling solutions: banknote and coin counters, depositing and back office solutions, UV and currencies detectors; • Installation, after-sales service and consultation. Our suppliers are the leading brands in technology, such as NCR, Glory Global Solutions, Gunnebo, Harting, Amano, Scan Coin, Ingenico, Samsung, Navori, Qmatic, Cross Point, Sielaff, Pricer, Sony, March Networks, Milestone and Gateway.
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Audimas
Audimas is the largest sportswear manufacturer and one of the market leaders in the development, design and manufacture of sports and active lifestyle apparel in the Baltic States.
Audimas has installed various modern solutions including interactive displays and video walls in their new concept stores in Klaipeda and Kaunas. Print advertising and information boards are rapidly replaced by digital formats. This new communication channel, also known as digital signage, helps to better reach the target audience. The digital signage solution helps Audimas create and strengthen modern corporate image and increase customer loyalty.
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All screens can be managed using specialised software, they can be turned off and on at once; the content of the display, music and other information can also be managed centrally. This means that Audimas has an option to manage and change all the content centrally – it helps to save time, and these actions do not require any special IT knowledge. Screens that operate in the stores are connected to the audio system.
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The Apranga Group
Apranga is the leading clothing retail chain in Lithuania and the Baltic States. It runs under various brands, often under franchise agreements, including Hugo Boss, Emporio Armani, Inditex, Burberry and others. Apranga has 161 stores across the Baltics.
Hansab has designed and installed fire alarms, implemented comprehensive security and low voltage system solutions for the Apranga apparel stores. Hansab has designed and installed fire alarms, video surveillance, access control, electronic article surveillance, background audio and other systems – all security and automation elements that a retail chain requires. Complex retail solutions offered by Hansab ensure standardised equipment, reduced installation costs and guaranteed highest service quality during the operation time.
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Senukai Senukai is the leading company in Lithuania and the Baltic States in retail, wholesale and e-commerce of construction materials, repair, home, household, garden, garden products and equipment. It employs nearly 3600 professionals in various fields.
Hansab installed high resolution cameras and video surveillance software based recording servers in Senukai stores. The challenge was to fully cover big shopping areas with high resolution video cameras. Hundreds of Hikvision cameras with large video storage were installed in several newely opened shops allowing easier control and monitoring of all processes in the shopping areas. This solution allows long time recordings with high quality evidence pictures. Acoustic-magnetic (AM) electronic article surveillance technology is the most efficient type of EAS for the DIY stores. The technology also makes it possible to work with small, discreet RFID tags and adhesive security labels.
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Cable security system secures goods in open expositions, while LED lights in security stands increase attractiveness of secured products. These solutions allow to create a more attractive and convenient article display, which is something that could not be put into practice before because of the increasing rate of thefts.
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Lindex
Lindex is one of the leading fashion chains in Europe with over 480 stores in the Nordic countries, the Baltic States, Russia, Central Europe and the Middle East. The business concept is to offer inspiring and affordable fashion to fashionconscious women.
Hansab provided new Lindex stores with the best security solutions in the market. The systems include electronic article surveillance, intrusion alarm and video surveillance. With the help of the Hansab professional sales and project staff, Lindex stores were equipped with the best low voltage systems, the staff were consulted and trained to maximize the benefits of the solution. One of the reasons why Lindex chose Hansab as a partner is that the company operates across the Baltics. It provides the retailer with efficient cooperation, as Hansab’s organisational structure is the same in all of the Baltic countries.
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Marc & AndrĂŠ
Marc & AndrĂŠ Paris is an international lingerie and beachwear brand that is represented in 20 countries with over 1000 sales outlets across the world.
Hansab installed an antishoplifting system of the Cross Point Nexus Optima series in the luxuriously furnished stores. The advantage of this system operating on AM technology is the large working area of the gates and small security elements that can easily be used on lingerie and beachwear items, as well as on handbags and footwear that are also included in the product range offered by Marc & AndrĂŠ. Customer counting sensors, integrated into the gates add an extra value, and while connected to the Cross Connect solution, they enable sending daily reports on customer visits to the perso responsible for services and marketing. The gates have an integrated doorbell function, emitting a sound that alerts when visitors enter the store.
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Transparent side panels of the Cross Point Nexus gates are particularly suitable for advertisements, and Marc & AndrĂŠ have made the most of this opportunity by placing advertisements displaying their logo between the side panels.
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IKEA
IKEA is a multinational group of companies designing and selling ready-to assemble furniture (such as beds, chairs, desks and other), appliances and home accessories. It is the world’s largest furniture retailer. IKEA owns and operates 351 stores in 43 countries.
Hansab was chosen as a solution partner for the first IKEA store in the Baltics. In order to support high level operations, Hansab provided pneumatic tube transportation solution, a video surveillance system, customer flow management as well as visitor counting system and certified safes.
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Amserv Auto
Amserv Auto AS is one of the largest car sales and service companies in the Baltics, with over 20 years of experience. Amserv has 13 showrooms in Estonia and Latvia.
Amserv wanted to raise the quality of customer service in one of the car salons. In order to achieve that, Amserv chose Hansab to develop full solution. Hansab installed Q-Matic customer flow management system in car retailer’s showroom. After the implementation of the solution, clients no longer have to wait in a physical queue, but instead they can check out new vehicles or relax in the salon’s waiting room.
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In addition customer service quality improvement, the sales representatives can now communicate with the waiting customers and thereby increase the sales or propose additional services.
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Prisma
Prisma is a Finnish retail chain operating nearly 100 stores across Finland, Estonia, Latvia, Lithuania and Russia.
For Prisma, the key requirements are customer convenience and safety. That’s why the Finnish retailer chose highly intelligent security solutions provided by Hansab. These include video surveillance, access control systems, intrusion alarm systems, tube transport, cash handling, safes, turnstiles and shredders. Up until now, the ScanCoin coin deposit systems were used only in the biggest banks such as Swedbank, SEB, Nordea, Danske and others. Prisma was the first to use the Coin Casher deposit system for retail in the Baltics.
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Coin Casher is designed specifically for the retail market and is beneficial to both the store and the customers. Customers can easily convert coins into checks for making new purchases at the store and avoid unnecessary trips to the bank. The store with the Coin Casher has a new source for extra change – without the CIT companies or bank handling fees and security issues. It is also beneficial for the store as the customers will use the checks for purchases in that particular store.
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SĂźdameapteek
With 72 pharmacies, the SĂźdameapteek chain is one of the biggest pharmacy chains in Estonia. In order to offer an even better level of customer service, the chain decided to start using customer flow management systems in the largest pharmacies.
The customer management systems are widely used in retail and customer service businesses, but only a few systems are used in pharmacies. However, queuing systems are very necessary in pharmacies, because customers want to talk about their problems with the pharmacist in private, without other people standing in line behind them. The queuing system in the SĂźdameapteek chain operates with the Q-Win Solo ticket printer with a built-in webserver. The complete system consists of an LCD ticket printer, customer displays and online call-terminals. The Q-Win Solo webbased software allows realtime monitoring of waiting customers and service times, and it also generates statistical reports. This information helps managers to optimise the number of staff and working time.
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Maxima Maxima GRUPÄ– is a Lithuanian company that manager retail trade companies in Lithuania, Latvia, Estonia, Poland, and Bulgaria; owning a total of 535 shopping centres of MAXIMA, T-MARKET and ALDIK. MAXIMA has become the leader of the Baltic retail market and has been recognised as one of the most favourite brands in Estonia.
MAXIMA selected Hansab as a provider for various solutions in the Baltics. These include security solutions, fog protection, customer flow management solution and variety of money handling technology such as note counters, sorters and euro detectors. In order to ensure security at the stores, Hansab also equipped MAXIMA stores with video surveillance, which is simple, flexible and has unlimited expansion capabilities. Fog protection and alarm systems, were integrated to compliment the security system.
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For the positive customer experience at the stores, Hansab supplied MAXIMA with the Q-matic customer flow management system, eliminating waiting time at the stores. To deliver focused audio to a desired area, without disturbing the surroundings, we installed directional speakers.
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Stockmann Stockmann is a Finnish listed company engaged in the retail trade. Its three business divisions are the Department Store Division and the Lindex and Seppälä fashion chains, operating over 700 stores in 16 countries.
Stockmann chose Hansab as a provider of the Amano XPARK closed area parking solution, which ensures high equipment reliability and durability even for the most demanding user. The system consists of access and exit terminals, barriers and POS cashier terminals. More than one million visitors use the system annually. Hansab’s subsidiary Ellore has developed a mobile payment solution for Stockmann’s closed area parking system. In addition to the traditional cash or card payment, the solution now allows the parking system to pay for a ticket via mobile call.
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In addition, Stockmann i susing tube transportation solution. The system has 18 stations, 14 tracks and half a kilometre of tubes. The Swisslog pneumatic tube systems provide secure cash handling and transport for retail and commercial applications. The system aims at reducing the supply of cash kept in registers, enabling faster reconciliation of cash receipts, keeping the staff focused on customer service activities and increasing turnaround time on change requests and supplemental cash orders.
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ELKOR Spice Home
Elkor is one of the largest companies in Latvia working with multiple trading profiles such as electronics equipment, clothing and fashion goods, equipment for sports, leisure and tourism, goods for children, furniture, household textiles, interior items, gourmet food.
Hansab has installed security gates at the entrances and exits of the ELKOR store in Spice Home. The system effectively records all attempts to leave the shop without paying. In order to increase the level of security, Hansab installed Mobotix video surveillance cameras in the store. The entrance gates are equipped with a built-in people flow tracking system that helps ELKOR to analyse the customer flow in their store. Additionally, Hansab installed the Perco turnstile with a motion sensor at the entrance, which efficiently regulates traffic.
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Statoil Fuel and Retail
Statoil Fuel & Retail is a leading Scandinavian road transport fuel retailer with over 100 years of operations in the region. Statoil Fuel & Retail has a broad retail network across Scandinavia, Poland, the Baltics, and Russia with approximately 2,300 full-service (fuel and convenience) or automated (fuel only) stations.
Hansab has a long-term cooperation with Statoil Fuel & Retail Latvia and has become a stable and reliable partner to Statoil. Statoil Fuel & Retail Latvia has, in cooperation with Hansab, acquired more than 100 euro detectors EuroSure II, Lagard 66 E safe locks and Tacc safe installations all across Latvia. EuroSure II euro detector has been approved by the European Central Bank. The EuroSure II provides simple, fast and efficient verification of the euro note, reducing the risk for a salesperson to accept a counterfeit.
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Kaba safe lock is an innovative solution, which allows adding a number of people using the lock and giving each and every one of them a unique access code. If any of the employees resign, it is possible to block his or her access code. What is more, Lagard 66 E safe lock has an audit function, which means that it is possible to monitor who has opened the safe, at what time he or she has opened the safe and for how long had the safe been open.
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Rimi Rimi Baltic is one of the leading retailers in the Baltic States and is operating three chains – Rimi supermarkets, Rimi hypermarkets and hard discount shops Supernetto, Säästumarket. Rimi Baltic is represented by three companies in the Baltics: Rimi Eesti Food, Rimi Latvia and Rimi Lietuva. Rimi Baltic employs over 11 500 people, who operate 256 stores across the region.
Hansab, together with its daughter company MOYA OÜ provides complete return of reusable and disposable drink packaging solutions to over 30 Rimi stores across Estonia. MOYA, one of the largest RVM operators in Estonia, in cooperation with Hansab and a German market leader Sielaff make sure that empty bottles are returned smoothly. The return spots are clean and open for the customers to bring back the empties at convenient time. With tailor-made monitoring system, MOYA can collect statistics about the operating times, the workload of the machines and issues and operate the spots accordingly. To decrease fraud, every MOYA spot has a video surveillance system that is monitored centrally.
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Omnitel
Omnitel is the leading Lithuanian 3G & 4G LTE mobile service provider and a part of TeliaSonera, the largest telecommunication group in Scandinavia and the Baltic States. Omnitel provides its clients with a wide range of reliable high quality telecommunication services, which ensure voice, content, image, entertainment and financial operations data transmission.
Hansab has installed a cable security system for Omnitel. The new, technologically advanced and attractive system guarantees the security of open goods and allows customers to conveniently acquaint with the products. This solution enables Omnitel to create a more attractive and convenient article display, which is something that could not be put into practice before because of the increasing rate of thefts.
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Sportland
Sportland is an international sports and leisure wear chain, which represents sports and leisure brands such as Nike, Adidas, O’Neill, Timberland and other.
Hansab designed complete security solutions for the Sportland stores. The solutions included electronic article and video surveillance. In addition to the design, Hansab installed low voltage solutions with the staff training. The Cross Point electronic article EAS system with the people counting solution combines two technologies and gives the best price-value solution to the end-user. Cross Point also has a Cloud service for collecting and analysing the people counting data. The Cloud service also provides additional value with monitoring the EAS system, troubleshooting issues and fine tuning the system remotely.
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II Retail
TerveysPlusApteekki
TerveysPlusApteekki pharmacy is situated in Finland, Lahti, in Trio shopping centre.
Hansab OY, Hansab’s subsidiary in Finland, equipped TerveysPlusApteekki pharmacy with a comprehensive security, multimedia, and people counting solution. Hansab representatives mapped down the retailer’s needs anddesigned the most suitable solution to ensure safety, enhance customer experience and to help generate precise visitor conversion rates. The complete pharmacy security solution includes cash-handling equipment, electronic article and video surveillance systems. The multimedia solution, consisting of digital signage with a centrally managed content, felicitates in modernising advertising and making visitor experience in the pharmacy more interactive.
Hansab Portfolio
The cloud service based visitor counting system measures customer conversion rates. The conversion rates help to better manage marketing strategy and calculate the percentage of store visitors that make purchases. All installed solutions have remote services option, allowing Hansab provide a fast and cost effective after sales support.
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II Retail
Apotheka
Apotheka pharmacy chain contains more than 150 pharmacies over Estonia, providing medicines and primary health care as well as in cities and in rural areas.
In 2014, the implementation of new concept of interior design started which also included new technological solutions. In spring 2015, renewed Apotheka was opened in Viru commercial centre, Tallinn, Estonia. To provide better customer service, Hansab installed queuing, electronic article surveillance, video surveillance and access systems. Qmatic queuing system contains of ticket printer with touch screen, displays and software. The software enable to monitor waiting and serving times and according to the information recieved staff use can be planned more efficiently.
Hansab Portfolio
Cross Point electronic surveillance gates have integrated client counting system as well, giving valuable information about customer visits. Hansab installed also HikVision video surveillance system, Bosch sound system and Suprema access system with contactless card. On the professional Samsung multimedia screens, product information, overviews and ads can be displayed.
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II Retail
Neste Oil
Neste Oil is an oil refining and marketing company located in Espoo, Finland. It produces, refines and markets oil products and provides engineering services, as well as licensing production technologies. Neste Oil has operations in 14 countries.
The old cameras, used prior to Hansab video surveillance solution, had poor picture quality, unable to recognise vehicle number plates or people. Hansab video surveillance solution for Neste Oil consists of Milestone video recorder software and Hik high resolution IP based products. Hansab found the most effective solution for the customer: professional and user friendly software and cost effective and high quality cameras. The complete solution is easy to use and operate, while providing optimal price and quality ratio. Milestone Systems is a global industry leader in open platform IP video management software. The technology is easy to manage, reliable and proven. The software provides flexible integration choices with other systems.
Hansab Portfolio
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II Retail
JYSK
JYSK is a Danish retail chain, leading in the European market in all articles for the bedroom, bathroom, living room, window and the patio. The JYSK GROUP today consists of more than 2,100 stores in 36 countries. Hansab was chosen as a supplier and the solution provider of physical security products, cash handling systems, electronic article surveillance and sound systems.
Hansab designed and recommended the most secure locations for Cross Point, ITAB mechanical entrance gates and the TOA sound system. The sound system consists of a mixer amplifier, microphone, speakers and a zone manager. The key to success in installing the technology was to closely cooperate with the customer, as security of a store is the most important aspect when handling such a project.
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Rahva Raamat
Rahva Raamat is a historical bookstore established in 1912 with 10 stores across Estonia. In 2016, Rahva Raamat main store in Viru Keskus was nominated as one of the four best bookstores in the world in 2016.
Hansab has installed the Optiguard display and security systems in six Rahva Raamat stores across Estonia to secure and conveniently display e-readers. The bookstore’s goal was to find a showcase system, which allows displaying e-readers in an attractive manner and easy access for viewing and testing without the fear of theft. Rahva Raamat found Hansab to be the only supplier and service provider that has a wide service network range all across Estonia. The Optiguard system consists of a central unit and Elypse series stands equipped with UHM3 sensors. The system also includes micro-USB power cables, which make it possible to charge e-readers from the display stands. They are attached to display stands with special adhesive stickers and set off an immediate alarm sound in case of removal the e-reader or damage to the wire at the central unit.
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BENU
BENU retail pharmacy chain is one of the largest pharmacy chains operating in the Baltic region. Over 230 BENU pharmacies are present in Lithuania, Latvia and Estonia.
BENU Pharmacies has implemented a digital signage solution, as part of a companywide initiative to replace printed advertising with digital content to deliver a better retail experience and grow brand loyalty. The digital signage solution is intended to differentiate the BENU brand from other pharmaceutical retailers by enabling it to display dynamic content that can be updated on demand in direct response to market requirements and competitor activities.
Hansab Portfolio
The digital signage solution comprises three LG video walls (set up in a 2x2 configuration format) and one high brightness window display installed in prime locations in large shopping malls to attractthe attention of passers-by. Content generated by the BENU brand is uploaded and stored on Signaglive’s cloud based digital signage platform, eliminating the need for onsite storage servers. Using Signagelive’s enterpriseclass management dashboard and userfriendly CMS, season specific content can be created and rolled out in real time to video walls located in different shopping malls.
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Douglas
With more than 1700 stores in 19 European countries, Douglas the largest and most prestigious perfume and cosmetics retailer in Europe.
The new store concept provides digital signage placement at the store premises, thus making it more modern. Douglas advertising posters have been replaced with the latest generation of Samsung’s digital signage with remote content management provided by MagicInfo. Such a feature makes it easy to change the content displayed and increases the company’s flexibility and rapid adaptation to changing market conditions
Hansab Portfolio
Inside the store, several video walls were installed, which were located on a display window on both sides. This will effectively attract customer attention and improve their experience while also increase advertising revenue and efficiency. Overall 11 screens were installed, of which 5 are video walls consisting of 2 screens, and 1 large screen at the cashier area. Douglas started with digital signage solutions in two shopping malls “Mols” and “Origo”, but as the project was successful, Hansab and Douglas will continue cooperation and install more screens to Douglas stores.
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Elisa
Elisa is a Finnish mobile telecommunications operator serving private and corporate customers also in Estonia.
Elisa Eesti tried to find a solution to staff’s occupancy problem as during certain periods a lot of clients visited the shop to pay invoices and the staff was really busy. Besides, Elisa wanted to provide the opportunity for the clients to load talktime to prepaid cards. In 2015, the project of self-service payment solution was launched, during which a kiosk with unique design was created, taking into consideration the payment technique, client wishes and Elisa corporative colours and style. The outcome was a kiosk where client can pay invoices and load talktime to prepaid card using card or cash payment. The device accepts bills and coins, all transactions are made in real time and information immediately reaches Elisa billing system.
Hansab Portfolio
Already in April 2016, most of the clients paid their invoices through kiosk. The clients’ waiting time is shorter and Elisa sales personnel have more time to sell devices or solve problems. As the project has been successful, Elisa plans to start using the payment kiosks in more shops.
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Pet City
Pet City is a unique conception trademark in the Baltics. Under one roof, different products and services are grouped together – in Pet City the pet owner can buy everything for his pet, visit pet clinic, grooming, pet hotel and participate in trainings.
At the end of 2015, new extra large Pet City was opened in Tallinn. Hansab helped to implement full solution from the early stage of the development of the facility. Video surveillance solution in the shop enables to quickly analyse big amount of video material and in easily find changed objects from the video image. The Bosch Premium sound system creates high quality sound which is equally distributed throughout the shop. Digital signage solution enables to manage the screens centrally in different centres no matter of screen type or format. On the screens, product advertisements, notifications and animal films are shown.
Hansab Portfolio
Electronic article surveillance system and Crosspoint Nexus gates were installed, where also customer counting system is integrated and which have easily changeable advertising panels. As a unique solution in Estonia, above all rooms in the pet hotel there are cameras and every pet owner can keep an eye on his pet from his smart device or PC.
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Tele2
Tele 2 AB is a group of telecommunications companies which offers the best price-quality telephone, mobile telephone and cable television services in nine countries and has 13 million customers.
In spring 2016, Tele 2 opened a store with new concept in Rocca al Mare centre in Tallinn, Estonia with the aim to make clients life easier, more convenient and offer them plenty of opportunities. The guests can freely move around the shop, touch and test much more phone models than before as they are conveniently fastened to the table with Optiguard wired security system. Also, clients can conveniently examine the phone accessories which are not hidden behind the glass any more. All of the products are protected by Cross Point electronic article surveillance system.
Hansab Portfolio
For managing customer flows, new generation Qmatic Orchestra queing system was installed. Central system enables to get detailed information about clients’ movement, get real time data about workloads in shops and optimize employers working schedules according to that.
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TEO
TEO LT, AB Group is the largest integrated telecommunication, IT and TV services provider in Lithuania.TEO Group is a part of TeliaSonera Group, which provides telecommunications services in the Nordic and Baltic countries, the emerging markets of Eurasia, including Russia and Turkey and in Spain.
Teo has implemented a digital signage network powered by Signagelive to enhance customer services activities. The digital signage network, installed and commissioned by Hansab is being used to display promotional content on video walls and large touch screen display in customer service centres located in busy shopping malls in Lithuania’s three largest cities. The company had previously been reliant on standalone displays and USB drives for all promotional activities. This was an inefficient use of resource and promotional campaigns were often fragmented because of the time needed to manually update individual displays installed in different locations. Signagelive was selected as the preferred digital signage platform provider because of its cloud-based capabilities and multi-vendor support, which meant that that Hansab could mix and match display types to accommodate specific location requirements.
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III Public services
III Public Services
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Finding ways to make best use of resources to offer the best possible customer experience and meet centrally set targets is a top priority everywhere. From city halls and tax offices to embassies and consulates, the challenge is the same. Hansab is the market leader in the public sector, with 4 main challenges: • Improving efficiency • Improving customer experience • Increasing staff satisfaction • Using management information to make operational improvements Hansab offers customer flow management, time and attendance solutions, security systems, automation, multimedia and others.
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Estonian Tax and Customs Board Estonian Tax and Customs Board deals with ensuring the receipt of state budget revenue from state taxes and customs duties, implementation of national tax and customs policies and provision of customer services for fulfilment of tax liabilities and performance of customs formalities.
The Estonian Tax and Customs Board relocated to a new office in Ülemiste City, where the total area is nearly 12,000 m² and where more than 900 people work. A spacious and contemporary service hall opened up for customers where Hansab installed the Q-Matic customer flow management system. The Estonian Tax and Customs Board selected Hansab as the customer flow management partner for the new service hall mainly because of the previous positive user experience and Hansab’s competence with queuing systems.
Hansab Portfolio
The CFM system includes a ticket office Q-Matic Vision, web-based workplace terminals and customer displays. The advantage of the 17-inch touch screen Q-Matic Vision ticket office in comparison to a regular ticket printer is the option to make the selection of services for the customer more dynamic, attractive and simple.
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Citizenship and Migration Bureau of the Police and Border Guard Board
In the service points of The Citizenship and Migration Bureau customers can apply for identity cards and passports, apply for Estonian citizenship, registrate to work in Estonia and perform other operations.
In 2015, in the service points of The Citizenship and Migration Bureau the customer flow management system was renewed and new generation Qmatic Orchestra solution was taken in to use. The main addition to the system was LG Professional series screens and the central advertising system integrated in Qmatic Orchestra software. On the screens, the information feed of the bureau is shown together with the ticket numbers of the queuing system. In addition, the existing old generation printers were replaced with Intro 8 series printers. Intro 8 ticket printer is versatile and compact device with larger 8’’ touchscreen and lockable ticket chamber. Qmatic Orchestra is in use in 18 service points accross Estonia. The main advantage of the system is that besides central reporting the system allows to configure settings and all changes are made in one place and over internet.
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Riga Construction Council
Riga City Construction Council coordinates and monitors construction processes in Riga City. The aim of the Council is to promote simple and transparent construction processes, make balanced and harmonic city environment and monitor weather all the construction processes are legal.
For the Riga Construction Council, Hansab improved customer experience with a better queuing system and therefore provided more efficient processes by freeing up time and resources. Riga Construction Council is a state institution, which aims to service the citizens of Latvia in the best possible way. By employing customer flow management solutions offered by Hansab, they improved quality of service due to initial data capture and operational efficiencies by better staff utilization. The customer flow management system consists of a modern Qmatic touch screen printer, serving six workplaces and a customer flow management software.
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PayPost
PayPost is Lithuania Post’s network of financial services. At present, almost 200 PayPost on-street outlets are open to the public.
Signagelive, global supplier of a cloud- based digital signage platform and its channel partner, Hansab UAB, have been selected by PayPost to provide a countrywide digital signage network based on the Samsung Smart Signage Platform (SSSP) and powered by Signagelive SoC software. The digital signage network comprises 67 x 46“ Samsung high brightness displays installed in outdoor self-service payment kiosks located in front of all major post office branches and can be managed from a centralised point.
Hansab Portfolio
The digital signage network is being used to reduce the organisation’s dependency on printed advertising and deliver a better customer experience by raising awareness of different products and services offered by the post office and its stakeholders in an eye catching and engaging format. The system has allowed PayPost to dramatically cut its operational costs and generate dynamic and engaging content much more regularly They are able to respond to market demands and the revenue they can make from third party advertising is resulting in a rapid ROI.
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Lietuvos Draudimas
Lietovos Draudimas is the largest, most experienced insurer in Lithuania. In addition to being the market leader in Lithuania, it is the largest insurance company within the Baltic countries. Every 3rd Lithuanian chooses Lietuvos draudimas for their insurance partner.
Lietuvos Draudimas partnered with Hansab to implement a nationwide Digital Signage network. The digital signage network is being used to display engaging, high resolution content on a series of ruggedized displays installed in strategic locations in busy shopping malls throughout Lithuania. The digital signage network is intended to stand out against billboards and printed posters by providing busy shoppers with a memorable and engaging experience. The installation comprises a combination of 48“ and 55“ Samsung displays installed in highly visible locations, such as the main concourse or busy escalators, to catch the attention of passers-by.
Hansab Portfolio
The digital signage network has enabled Lietuvos Draudimas to run and manage a countrywide digital signage campaign from a centralised point. Displayed content, created by a thirdparty media agency specifically for the project, is stored and managed on cloud-based platform, thus eliminating the need for onsite media players and storage servers. Content can be pushed out nationally or on a display-by-display basis, depending on the location or the service being promoted.
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CSDD Road Traffic Safety Directorate
The Road Traffic Safety Directorate (Latvian abbreviation - CSDD) is a state owned stock company established to provide and develop high-quality services related to the registration and technical supervision of road vehicles, qualification of drivers, registration of pleasure watercrafts intended for inland waterways and qualification of drivers thereof.
In order to improve the quality of services, Road Traffic Safety Directorate has been gradually developing and improving customer service levels for several years by upgrading the client flow management system in almost all Latvian CSDD branches. So far Hansab fitted more than 20 branches all over the Road Traffic Safety Directorates with the latest generation of Qmatic customer flow systems, augmented by central screen and outdoor displays, where it is needed. On the content screen, current information about the state of queues, serial number dialed and multimedia information content by CSDD discretion can be displayed.
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IV Education
IV Education
Hansab Portfolio
For the education sector, the most important task for Hansab is ensuring security and enabling modern automation systems. In order to improve operations, Hansab offers the following solutions in the education sector: • For schools and universities, we offer security alarm, video surveillance, fire alarm and access control systems. • For the libraries – automated transportation, RFID systems and digital signage solutions, which enable a better visitor experience. Specialised solutions are complex. In order to acquire the right solution, Hansab sales, project and services departments all work together to make sure that the
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customer achieves the best solution for them. Once a trend, automated systems, such as book transportation systems, now have become an industry standard. For schools and universities, Hansab integrates access control system with the attendance and school diary. To ensure high level quality, we have a long term cooperation with the leading suppliers. In the field of book transportation and management, we work with Bibliotheca RFID and Swisslog telelift. The highest level of security is ensured together with Gunnebo, Mobotix, Suprema and others.
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Vilnius University Library
The main task of The National Open Access Scholarly Communication and Information Centre of Vilnius University Library is to provide lifelong learning and services based on the most advanced IT technologies, to ensure interaction of science, studies and commerce and learn from the best practices around the world.
Hansab implemented the first book transportation system integrated with RFID solution in the Baltic countries in the National Open Access Scholarly Communication and Information Centre in Vilnius University Library. In the course of the 3-year project, Hansab installed custom-made equipment – self-service kiosks, book transportation system operating on RFID technology, sorting system and librarians’ workplaces. The main advantages of the RFID technology are automated library processes, a higher level of functionality and self-service option for both customers and as well for the librarians. This allows the library to concentrate more on the readers rather than on the logistics of books.
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Mykolas Romeris University Library Mykolas Romeris University (MRU), a public institution, is an international university in Lithuania. The University has over 13,000 students.
Hansab installed the automatic RFID book return system in MRU. The solution, located next to the library, allows returning books independently and having them brought into circulation immediately. RFID book return system improves the daily work of librarians and provides additional convenience for the library to accept the returns of publications even at night. The project implementation showcases that the RFID book return system can be installed in a small area as well.
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IV Education
Tallinn University Library Tallinn University is an innovative and academically enriching university. It is acknowledged both locally and internationally for its role as a centre for science and education. More than 10,000 students, including 500 foreign students, are enrolled in Tallinn University’s bachelor, master and doctoral study programmes.
Hansab installed the new library system in Tallinn University Academic library. This is the first UHF (Ultra High Frequency) -based library system in Estonia and the Baltics. There are many libraries in Europe that have adopted the RFID system solution for the security of lending out books. Worldwide, the 860-960 MHz UHF RFID reader systems service only a small number of libraries. The advantage of the system is that it is possible to extend and complement the various components. The system allows adding self-service solutions that makes returning of books available 24h. Book shelves can be integrated with information systems guides to help find books quickly. The system can be expanded with automatic book sorting and transportation systems.
Hansab Portfolio
RFID (Radio-frequency identification) allows visitors to borrow, return and renew their publications themselves. Additionally, the system also acts as a security feature. The system is designed especially for the convenience of readers and fast service, giving the library staff more time to advise readers. The Director of Tallinn University Academic Library, Andres Kollist: “A library that does not keep up with today’s technology will lose its readers. RFID is an evolving technology, which can be used for displaying information about the books or locating books with a smartphone in the future.”
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The Seaplane Harbour
The Seaplane Harbour is a maritime museum in Tallinn, Estonia, opened in spring 2012. The museum is part of the Estonian Maritime Museum. The museum is located in the Tallinn aeroplane harbour in a building originally constructed as a hangar for seaplanes in the area of Peter the Great’s Naval Fortress. The hall has an area of 8000 m².
Hansab installed a comprehensive multimedia solution in the architecturally unique renovated Seaplane Harbour museum in Tallinn. In the course of the 9-month project, an extensive preparation and installation took place. The Seaplane Harbour chose Hansab as a partner for all the multimedia systems which resulted in over 450 devices. They have helped reshape museum visits, transforming them into a fully interactive, innovative and engaging 21st century experiences.
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Tallinn TV Tower
The Tallinn TV Tower is Estonia’s highest building – the tower reaches 314 metres. The tower offers quality tourism, cultural and recreational services is an international tourism destination.
Hansab installed and supplied all multimedia solutions to the renovated Tallinn TV Tower, thereby enhancing visitor experience. The interactive exhibition consists offers both educational and entertaining content with infokiosks, TV studio and various types of screens. The robotic infokiosks with touchscreens, computer module and speakers recognise the visitors, turn to them and start interaction. The interactive TV studio allows the customers to make their own news clip and send it to a friend via e-mail. The history wall consists of 6 Elotouch touchscreens and direct sound systems ensuring that the visitor will only hear the sound from the screen they are currently looking at. Altogether, Hansab supplied and installed more than 40 different information screens and many other types of equipment.
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IV Education
Estonian Healthcare Museum The Estonian Healthcare Museum was established in 1924 in Tallinn, Estonia. The museum has a permanent exhibition on anatomy and health care, and collects heritage related to the history of medicine in Estonia.
The museum once again opened its doors to visitors after a long renovation period. The new and colourful permanent exhibition introduces the human body as a complete system through exciting themed rooms, interactive displays and educational computer programs. The variety of displays allows for a complete understanding of the inner works of the human body. Hansab delivered, installed and set up the multimedia technology in the museum. In the course of the project, more than fifteen 22” touch screens; a 46” touch screen; 47” transparent screen; 55” screens with compatible sound systems; projectors and a complete cash register system were installed.
Hansab Portfolio
The key challenge was to connect the components of the transparent screen, to ensure sensitivity to touch, measure the strength of the back lighting to ensure that the screen is transparent, yet conceal the locations of lamps in the housing from the visitors.
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Estonian Road Museum
Estonian Road Museum is small road history museum in South Estonia.
In the spring of 2016, in Estonian Road Museum new exhibition „Head teed!“ was opened. Placed on the first floor of Varbuse old post office, the exhibition of the history of roads and communication takes the visitors to a time time travel on Estonian roads, starting from prehistory until 1930s. Hansab developed and installed the exposition’s technology. During the project, screens, touchscreens, projectors, audio players etc were installed. Besides, the expositions control system was implemented where after the museum is closed the positions are automatically shut down and will be restarted in the morning.
Hansab Portfolio
One remarkable solution is a video wall consisting of four projectors, which is displayed on the walls of two different rooms. As a unique solution, together with Laika, Belka & Strelka OÜ architects, a position „Peppers ghost“ was created where different figures are projected as holograms. In addition, special earphones were ordered from England as the museum wished to use antique earphones instead of modern ones.
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Natural History Museum
University of Tartu Natural History Museum affiliates zoological, geological, botanical and mycological collections and is located in Tartu, Estonia. Natural History Museum organizes exhibitions and public events, also provide educational activities for schools and publishes educational materials.
At the beginning of 2016, new expositon „Earth. Life. Story.“ was opened in the museum. During reconstruction the whole exposition was renewed which included also large numbers of modern technologies. As a result, a contemporary, interactive and eye-catching museum is now operating. All interactive technologies were developed and installed by Hansab. We installed numerous projectors, professional screens, touchscreens, speakers and technologies for special solutions.
Hansab Portfolio
In the renovated museum, the visitor can for example see from a large LED screen how a snake views a man, how an ancient fish – placoderm – swims, get acquainted with sounds of different frogs and birds etc. The contents of the interactive solutions were prepared in collaboration of Produktsioonigrupp OÜ and University of Tartu Natural History Museum.
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V Hotels and Recreation
V Hotels and Recreation
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Both hotels and cinemas focus on delivering an interactive and engaging experience for their guests and visitors, while providing operational excellence to stay ahead of the curve in the competitive business landscape. Hansab delivers experience that engages at every interaction touch point. For these sectors, Hansab offers digital signage systems, interactive kiosks (selfcheck in and ticketing kiosks), payment system integration and development, as well as an array of physical security related products. In addition, with the pan Baltic SLA agreements, our customers are guaranteed the best in class services. To ensure the best product quality, we work with the leading suppliers such NCR, Ingenico, Navori, Samsung, Kaba, Mobitix and others.
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V Hotels and Recreation
Kempinski Hotel Cathedral Square Kempinski Hotel Cathedral Square is the first luxury international five star hotel in Vilnius. Kempinski Hotels S.A. is an international hotel group founded as the Hotelbetriebs-Aktiengesellschaft in Berlin, Germany, in 1897, which makes it Europe’s oldest luxury hotel group.
Hansab installed one of the most contemporary conference centre digital signage solutions in the region. Kempinski conference centre needed a professional interactive digital signage solution, which could help the customers easily find meeting rooms, efficiently cut operation costs for the conference centre and be easy to use for the hotel staff. Another important prerequisite was the system’s scalability, broad functionality and options for easy cost-effective future development. Hansab completed all of these tasks successfully with the Navori QL digital signage platform from its Swiss partners.
Hansab Portfolio
Each conference room is equipped with 15-inch high-quality screens and 42-inch multifunctional screens, displaying event lists and advertisements. Wayfinding helps guests stay oriented. These screens display live information about the conference room events in realtime updates, effectively saving time and money in comparison to the traditional signage design, print and exchange costs.
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Radisson Blu
Radisson Blu creates iconic buildings with individual interiors invoking an inviting, exciting ambiance and offering a holistic hospitality experience that is very relevant even today. Radisson Blu flagship properties can be found in prime locations, including major cities, airport gateways and leisure destinations around the world.
Radisson Blu Hotel Lietuva implemented the latest digital signage standard solutions installed by Hansab. A total of 24 screens equipped with Swiss digital signage software Navori QL were integrated into the conference centre, lobby, and restaurant and SkyBar environments.This is the biggest hotel installation in the Baltics using the upto-date Android digital signage platform, drawing new standards in the market.
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Forum Cinemas Forum Cinemas is the largest cinema operator in the Baltic countries. It belongs to the largest cinema chain in the Nordics, the Nordic Cinema Group, which manages the total of 103 cinemas, 590 screens, 81646 seats and 27,1 million visitors.
Hansab deployed the first Samsung Smart Signage Platform in the Baltics. The platform is being used to run dynamic content, such as digital menu boards, to engage with cinema visitors and to increase overall revenue. Signagelive’s device-agnostic support allows Hansab to offer clients an integrated solution that will interface with different screen types and sizes.
Hansab Portfolio
All new displays, including newly installed HD video walls, are powered by Signagelive’s cloud based software, which has enabled Forum Cinemas to simplify its digital advertising processes. All digital signage content, including dynamic menu boards and streaming videos, is now managed centrally through a single management interface. The cinema’s end-to-end digital signage solution comprises six video posters, six digital menu boards and an ultra slim HD video wall. The transition from static signage to interactive content in different formats not only gives Forum Cinemas an ultramodern image, but offers greater flexibility and also saves time and resources by supporting remote content updates.
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Cinamon
Cinema Cinamon in Alfa shopping park was opened on 7 November 2008. Cinamon cinemas are also operating in Estonia and Lithuania.
Thanks to the successful cooperation, Hansab had the opportunity to install thirteen LG 19-inch screens which are made for professional use. The cinema’s old digital signage screens could not perform the necessary functions anymore, they had lost the image quality and sharpness. Which served as a reason for changing the screens. Hansab equipped cinema with the latest generation of LG digital signage designed to reflect the commercial content and for advertising and marketing purposes.
Hansab Portfolio
Installed screens provides sharp and vivid images, which is 30% brighter than the usual home TV sets. Screens, unlike the usual TV, is for using 24/7 without loss of image quality over many years. Digital signage nowadays has become one of the main retail components. Professional screens replaced print advertising and makes it more prominent and interactive. The digital approach not only attracts customers but also provides an opportunity to personalize their offer.
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VI Transport and Logistics
VI Transport and Logistics
Hansab Portfolio
Hansab provides complete solutions for transport and logistics sectors across the Baltics. Hansab has supplied the largest logistics and transportation companies with the: • Cash handling automation technology • Automatic self-service cash depositing and processing solution • Passenger information and counting systems • Video surveillance solutions • Location positioning solutions • Advertising displays for transportation and stations • Entrance control systems • Access control systems for administrative buildings • Parking solutions • Payment and check-in kiosks
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• LED screens • Automatic number plate recognition cameras • Pneumatic tube system for document sending Hansab’s main partners in transportation sector are Scancoin, Procoin, Hanover Displays, Mobotix, Hickvision, Samsung, Palami, Suprema, Gunnebo, Amano, Cale, Ingenico, Quercus, ARH, Swisslog, KEBA, Materna and Hoeft@Wessel.
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VI Transport and Logistics
Vilnius Airport
Vilnius International Airport is the biggest airport in Lithuania. It serves nearly 3 million passengers per year and employs over 300 specialists.
For the Vilnius International Airport, Hansab installed six electronic selfservice terminals, enabling passengers to check-in independently. The self-service terminals allow passengers to handle the travel formalities in a time saving way. The system is beneficial for the Vilnius Airport. It makes operations more efficient by synchronizing traffic monitoring and automating passenger service. Hence, the solution ensures a smooth and expeditious work of the airport and allows to increase the flow of clients.
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VI Transport and Logistics
Castrosua
For more than 60 years Castrosua have been one of the key companies in the production of bodywork in Spain. To speak of Castrosua is to speak of a part of the history of Spain’s automotive industry. Castrosua started off in 1948 in O Carballiño (Ourense). Today more than 350 people make up Castrosua’s Group (Carsa, Insular, Cidsa and their facilities occupy over 90,000 square metres.
The majority of Lithuanian cities now have Castrosua eco-friendly buses, which are equipped with modern information display systems. The displays are located at the front, side and rear of the buses. In addition, the LED displays located inside of the bus show passenger information about the route. The new passenger information system operates without an electronic ticket, and can therefore be installed in any Lithuanian bus. The project is important, because it brought modern passenger information systems to smaller towns as well.
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Tallinn Bus Station
Tallinn Bus Station is a centre hub station for long-distance coaches that connect Estonian cities and major capitals across North and East Europe. Tallinn Bus Station went through a largescale renovation and was reopened in December 2012.
During the modernisation, Hansab installed four self-service kiosks in order to offer a more convenient and faster solution for passengers to acquire travel information, as well as purchase and print tickets. The development of the kiosks started in August 2012 and in the course of the project, custom-shaped lighted interactive kiosks were built. The kiosks have touchscreens, RFID readers, bar-code readers, Ingenico card payment terminals and receipt printers.
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In addition to the kiosks, Hansab installed digital signage solution to the. It consists of Samsung 40“-55“ screens for the ticket offices. Small monitors show information about the customer’s transactions, while large screens display timetables and other general passenger information. The digital signage solution uses the Samsung MagicInfo Premium software to manage the content. This software allows scheduling the content and remote management, as required.
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UniPark
Stova, JSC, owning the trademark UniPark, offers short-term and long-term parking services for the drivers from Lithuania and Belarus. After more than 13 years of intensive work and development, the company offers to their clients more than 6 700 parking spaces in indoor parking lots at the Vilnius International Airport, Kaunas Airport, Vilnius Old City, and Ĺ iauliai city.
Hansab implemented a new parking system for 9 UniPark parking lots at the Vilnius Airport. The old system was replaced with a modern license plate recognition system. In order to pay for the parking, the customer needs to enter his or her license plate number. The new parking solution simplifies the parking process at the airport, provides higher security and speeds up parking and payment processes.
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Due to the modernisation of the system, Vilnius Airport will now be able to generate automatic reports. In case of a system error or a problem, the parking system is managed remotely, so the operator receives an alert and is therefore able to solve it quickly.
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Saarte Liinid
Saarte Liinid main fields of activity include the maintenance and development of harbours ensuring safe navigation for ferries and reliable passengers’ services between the mainland and the islands of Estonia.
During summer 2015, Hansab designed and installed the video surveillance system with necessary software to Roomassaare, Abruka and Ringsu (Estonian islands) harbours. The central system enables to monitor everything going on in harbors and also in the head office. Besides building Bosch video surveillance solution in difficult conditions of the marine environment we also created a special software that enables to keep an eye on all the cameras over network real-time. It means that every owner of a ship or a yacht can keep an eye on his property from his smartphone, tablet or PC.
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The solution works with different smartphones and web browsers without any additional setup or downloads. Also, no matter how many video requests come in, picture sharing is guaranteed for everyone with the cloud system and security video will be preserved in the archivetoo. The solution won “The Best Security Solution in 2015“ title given annually by the Estonian Security Association.
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Nordnet Logistics
Nordnet offers storage, selection, accounting and distribution of frozen and chilled products to retail and wholesale chain services. Nordnet offers storage services at two temperatures, +2...+6 °C and -18 °C, in two warehouses in Tallinn.
Hansab installed an IP video surveillance system in Nordnet’s refrigerated warehouse. For the exceptional conditions, Hansab chose Sony IP cameras, Mirasys video servers and video management software. For us, it was the first project in such extraordinary conditions. Nordnet’s goal was to capture the process of handling the goods on camera in order to find out the reasons for loss and damage to goods. Nordnet is very satisfied with the Sony high-quality, durable cameras and the solution as a whole.
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LP EXPRESS 24
LP EXPRESS 24 is the biggest self-service parcel terminal network in Lithuania operating 80 parcelkiosks all over the country.
Hansab was selected to be a technology partner to develop the self-service parcel concept for LP EXPRESS 24. The main advantages of using these terminals are saving time, safety and convenience. Terminals located at the most accesible places for customers operate 24/7, have different size compartments, and terminals accept card payment.
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What makes self-service superior to other types of parcel services is that no matter what the parcel weighs, the price depends on the size of the selected storage box. Once the shipment is delivered, an SMS or e-mail with a unique code is sent to the recipient, who can then go and pick up the package at any time. Hansab installed the parcel terminals and executed the plan to build a network of terminals in the biggest cities in Lithuania. The terminals are mostly positioned outside or inside of the biggest shopping malls.
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Technopolis Ülemiste
Technopolis Ülemiste is the developer of one of the fastest growing business campuses Ülemiste City in Estonia. Its aim is to enhance wholesome business environment with infrastructure and services needed to simplify businesses’ every-day functioning. More than half of the company belongs to Finland’s company Technopolis Plc which is one of the biggest business real estate developer in Scandinavia.
Due to an increasing demand in offices, Ülemiste City needed more spaces to park vehicles. Because the space was limited, the developer of the business campuses decided to build a parking house both for lessees and the visitors. Hansab equipped the parking house with the AMANO Xparc system, which allows access to the parking lot with parking ticket or pass card. The pass card is used by lessees, the ticket - for the visitors. In addition to the traditional parking solutions, the building is now equipped with the terminals at the entrance that allow or prohibit access to the building with valid parking ticket or a pass card. This system has never been used in Estonia before.
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DPD
DPD is one of Europe’s leading parcel service providers with a daily volume of 3 million parcels shipped in a seamless international network with over 800 depots in 40 countries, 24,000 employees and 18,000 vehicles are at the service of 300,000 business customers. In Lithuania DPD leads the market in B2B parcel shipping.
Hansab equipped DPD Lietuva Logistics and Parcel Terminal in Kaunas district with modern safety equipment. Video monitoring, security, access control, telecommunications and fire detection systems were installed at the Terminal. This solution helps our customer to perform everyday tasks smoothly.
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We have installed a video monitoring system, which consists of 60 network cameras. One part of the cameras is for the outdoor area and the perimeter monitoring. Rest of the cameras are inside the building, monitoring processes of the parcels’ acceptance, distribution and transferring to the couriers. The system ensures extremely high security of the Terminal operations and assets and allows to act very quickly in case of a fraud or an accident. This project performs not only as a theft prevention, but also ensures a reliable and secure Terminal work.
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Europark
As an international company, Europark parking industry has been operating for more than 30 years. The company started its operations in Norway, later expanding to markets in Finland, Sweden, Denmark, Poland and in 2001 to the Baltic countries.
According to today’s rapid pace with technological development, Europark existing analogue CCTV system has been replaced with the latest generation of IP cameras from the world’s leading manufacturer Mobotix CCTV solution. Overall, Europark was equipped with Mobotix IP cameras, a professional video recorder from the Stone, which stores the information obtained, and three LG 32inch monitors.
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Mobotix video surveillance system provides extremely high image resolution, at the same time decreasing power consumption, because the cameras become operational only when the activity takes place in the active field. For increased efficiency, Mobotix enables to manage and monitor ongoing processes remotely. In addition, the different types of data and statistical analytics tool provides an opportunity to improve the effectiveness of the company’s operations and processes.
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Hospitals’ number-one goal is delivering high-quality and safe patient care. To achieve this initiative, hospitals must establish consistent processes, optimize staff capabilities and improve operational efficiency. By focusing on continuous process improvement, hospitals can ensure they are taking the right steps to meet the evolving needs of their patients and staff. For hospitals and healthcare institutions, Hansab provides solutions for patient flow management, selfservice kiosks, automated transport of materials and medications, access control, voice evacuation and nurse call systems. Hansab is the authorised representative of Q-Matic patient flow management systems with more than 20 years of experience. These systems are suitable both for large hospitals and small healthcare centres. Hansab has cooperated with Swisslog, the manufacturer of automated management systems of materials and medications, for more than 10 years.
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North Estonia Medical Centre The North Estonia Medical Centre is a patientcentred medical institution. The Centre has more than 3,800 employees – doctors, nurses, caregivers and specialists – working for the good of patients. The hospital consists of seven clinics and 32 specialist centres.
Hansab installed a unique integrated patient flow management system in the Emergency Medicine Unit of the North Estonia Medical Centre. This system is one of a kind in the Baltics. Arriving at the emergency room, the patient takes a number from the patient flow management system. When the number is due, the patient is registered and referred to the nurse for medical condition appraisal. Depending on the category of help needed the nurse prints a wristband with a barcode, bearing the information of the patient. The patients are attended to the emergency room according to the queue number.
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The role of the barcode solution is that after making necessary procedures, the customers register themselves at the self-service kiosk, and the nurse immediately receives information about it and can call the patient in. The advantage of the system is that the patients have a specific registration. The patient’s movement is systematic and organised, and personal data is stored delicately.
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Riga East Clinical University Hospital Riga East Clinical University Hospital is a multifield medical treatment institution in Latvia that provides extensive diagnostics and treatment to patients, as well as carries out scientific research and develops innovations, ensures training of young specialists and organises activities for public education and health improvement.
It is the biggest pneumatic post project in Latvia. RAKUS received a high quality and efficient solution. With 14 work stations, this is the largest pneumatic post system in the Baltics. The system provides efficient shipment of laboratory tests, blood transfusion, medicines, medical instruments, etc. within the hospital and adjacent buildings (Latvian Oncology Centre, Centre for Forensic Medicine, Pathology Centre).
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ARS
Ltd. Medical Company ARS was founded in 1988 as the first private medical institution in Latvia. The aim for the company is to make a full range of topquality medical services available in one place.
Medical company ARS newly renovated building was equipped with a queue management system from Qmatic. In total, ARS was equipped with 17 work stations. For the management software, Hansab chose Qmatic SOLO, which controls the flow of visitors and at the same time acts as the staff support function. Hansab installed Intro 8 ticket printer, which is not only ergonomic, but also intended for heavy use as well as serving as a system control computer. Combining the SOLO software with the Intro 8 ticket printer enables to transfer patients from one specialist to another, without taking a new number. In addition to the serial number of LED displays were installed five LG TV screens, which not only reflect the serial numbers, but also local marketing activities.
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E.Gulbis Laboratory
E. Gulbis Laboratory is the largest medical tests laboratory in Latvia, now it serves an average of 4,670 patients a day.
Striving for effective customer service, E. Gulbis Laboratory in collaboration with Hansab implemented successful Qmatic qustomer management solution in seven Latvian cities. By considering the customer’s needs, laboratory branches have been equipped with the latest generation qustomer management technology - ticket printers designed for intensive use, as well as serving as a system control computer, high-quality LED serial number displays, dialing controls and the SOLO software that controls visitors flow,and at the same time act as the staff support function. By combining the above Qmatic queue control system elements, E. Gulbis laboratory was efficient in customer flow and control. Integrating user-friendly Qmatic system, they made it possible to shorten the time for services and significantly reducing costs. Looking back at the last year’s performance, E. Gulbis Laboratory evaluated the cooperation with Hansab as a very successful and promising year.
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Tartu University Hospital
Tartu University Hospital is the largest provider of medical care in Estonia and all of the fields practiced in the country are represented here.
At the end of 2015, Tartu University Hospital opened ceremoniously MaarjamĂľisa Medical Campus 2nd building stage. Within the framework of 2nd building stage, lasting for almost two years, 3 new corpuses were developed for different clinics and united labs. In total, the new corpuses added ca 40 000 square meters of modern medical area. To the new medical campus, Hansab delivered contemporary tube transportation, sound system and customer flow management systems.
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Patients will registrate their presence with ID card and the whole system is integrated to hospital information system. Client calling and managing will be done through hospital information system while managing the customer flow system will be done through Qmatic Orchestra solution.
Tube transport or pneumatic transport of medicines, analyses, documents and such through different floors and departments is mainly designed for faster in-house transport. Tube transport is used by intensive care units, ER unit, operating unit, Hematology-Oncology and Internal Medicine Clinic.
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Hansab has worked in the industry sector for over 10 years now. Comprehensive solutions that Hansab offers include low voltage systems: video surveillance and analytical solutions, entrance control with time and attendance, fire alarm and access control with perimeter alarm system. For the industry sector customers, Hansab creates multi-layered areas of security around the site perimeter, at the site entrances and throughout the interior of the site. Entrance security and integrated electronic security solutions enable you to monitor the movement of people and vehicles, incorporating intrusion detection and video surveillance technology. Hansab works with the leading manufacturers in the field such as Gunnebo, Suprema, Siemens, Mobotix, Sony, Inner Range and others.
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ABB
ABB is the largest supplier of industrial motors and drives, the largest provider of generators to the wind industry and the largest supplier of power grids in the world. During the 5-year cooperation, Hansab delivered fully automated solutions from project planning to end of system sales.
Hansab delivered a fully automated access control system for testing high voltage equipment in closed working areas, where the system turns on/off automatically to avoid any injuries from the voltage systems. The system is unique, because it is a fully automated access control system for high voltage working areas. It is integrated into the access system of the main building.
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Eesti Pandipakend
Eesti pandipakend is a producer responsibility organisation (PRO) established in 2005 that organises the recycling of empty throwaway beverage containers with deposits in them in collaboration with producers, suppliers and merchants.
Eesti Pandipakend opened a new processing centre for empty throwaway beverage containers with deposits. Hansab installed video surveillance, security and access gate systems and intrusion alarm systems in the new processing plant. High resolution cameras have been installed to monitor the work of container processing machinery and the movement of containers. These cameras help the people responsible get an overview of the work processes and potential failures that might occur. The video surveillance system helps to react fast in such cases in order to guarantee maximum efficiency in processing.
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The integrated security and access gate system with audio access system limiting both entry to and exit from the territory was installed for guarding the general security of the building. In order to simplify the main activity of the company, a function was added to the access system that enables controlling all the doors and gates remotely. This makes Eesti Pandipakend’s administration of the territory of frequent use secure and controlled.
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Achema
Achema is a leading producer of nitrogen fertilizers and chemical products in Lithuania and the Baltics. Achema employs more than 1400 people and their annual fertilizer production accounts to about 2.7 million tonnes.
Hansab has modernised the company’s video surveillance systems from analogue to digital. The key problem the company faced was an outdated analogue video surveillance structure, where some of the locations were not monitored. The old cameras were unable to recognise and identify moving objects. Hence, the biggest issue was the inability to ensure security in the territory. The solution installed consists of centrally connected high resolution IP video surveillance cameras. The systems are managed centrally and the data is transmitted via optical net.
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To ensure maximum safety and smooth access control, Cominfo speed gates provide user comfort and demands on minimum space. Simple design in combination with stainless steel and glass make this type of turnstile a unique and attractive component.
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Merks
Merks is one of the largest construction companies and the leading real estate developer in Latvia. During 18 years of existence Merks has built more than 120 objects, including, production units, public buildings, civil engineering projects and more than 1000 apartments in several residential building projects.
Merks completed building a polymer factory Polipaks NT in MÄ rupe (Latvia) and Hansab had a unique opportunity to participate in this project by installing turnstiles to the factory. It was a great challenge for the whole Hansab team because of the size of the project and steep demands of the customer. Hansab managed to fully satisfy the needs and wishes of the customer by combining turnstiles from three different suppliers into one project.
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There are ten Perco indoor turnstiles, two Gunnebo turnstiles with glass leaf and one outdoor Kaba turnstile installed. The solid construction and its simple exploitation are the key features of these turnstiles. The combination of safety, design, reliability and fast performance makes them unique and widely used.
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Head Offices
Map & Contacts
Head Offices
ESTONIA
LATVIA
Hansab Group OÜ
Hansab SIA
+372 6059800
+371 67325550
Keevise 11, Tallinn, 11415 group@hansab.com Hansab AS
Piedrujas iela 7, LV-1073, Riga hansab@hansab.lv
Other offices: Daugavpils, Rezekne, Valmiera, Liepaja
Keevise 11, Tallinn, 11415 +372 6059800
LITHUANIA
Other offices: Tartu, Pärnu, Jõhvi, Kuressaare, Kärdla
Hansab UAB
Moya OÜ
info@hansab.lt
hansab@hansab.ee
Keevise 11, Tallinn, 11415 +372 6836440
info@moya.ee Ellore OÜ
Keevise 11, Tallinn, 11415 +372 6059813
info@ellore.ee
Savanorių av. 180A, LT-03154, Vilnius +370 5 205 8800
Other offices: Kaunas, Klaipėda, Šiauliai, Panevėžys
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FINLAND St.Petersburg
Helsinki
Jõhvi
SWEDEN
Tallinn
Kärdla
Stockholm
ESTONIA
Kuressaare
Baltic Sea
Valmiera
LATVIA Riga Liepāja
Klaipėda
Šiauliai
Gdansk
POLAND
Rēzekne
Daugavpils
Panevėžys
LITHUANIA Kaunas
Kaliningrad
RUSSIA
Tartu
Pärnu
Vilnius
BELARUS Minsk
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Design: Greta Babarskaite
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Our vision is to be the leading partner in innovative technology solutions.
Our mission is to help you become secure and efficient.
Visit us at www.hansab.com Hansab Portfolio 2016 Vol.3