HSTC901
MOBILE CRM CLIENT FOR IPHONE & BLACKBERRY
www.harbinger-systems.com
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A Harbinger Systems Case Study
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MOBILE CRM CLIENT FOR IPHONE & BLACKBERRY
Situation
Challenge
A diversified enterprise delivering software products and services across 45 countries
The company wants to provide sales team access to critical CRM functionality while being on the move
Company uses a central web-based open source CRM software for its sales force
Application focus was to make it fast, frill-less and hasslefree access on mobile devices
Technologies & Tools Harbinger Solution
iPhone 2.2.1 SDK
BlackBerry SDK 5.0
Xcode 3.2
Event handling and listeners
Adapted web-based interface to iPhone’s and Blackberry’s native-UI and small factor
Google Map GMap2 API for showing address
A lightweight CRM client with key modules, Contacts, Leads and Opportunities developed with quick turnaround time
Email and calling API for contact
KSoap2 for SOAP connectivity to web services
Mobile clients support offline and online modes with sync and connectivity to server through a web service
CRM-Web Service communication
Multiple UI layouts for different screens
BOTTOM LINE
Benefits Sales people constantly connected and productive in offline as well as online mode Sales teams able to instantly note down contacts and opportunities without having to resort to cumbersome mechanisms like Notepad, Excel and others
HSTC901
www.harbinger-systems.com
Sales people of the company able to be connected and be productive 24/7