Summary of Strengths, Challenges & Opportunities

The following is a list of HRC’s strengths, challenges, and opportunities based on input from various sources, including the Board of Trustees, HRC’s staff, service providers, and information gathered at various stakeholder meetings with individuals receiving services and their families. This is not an exhaustive list and is presented alphabetically.

Strengths

• Adopting person-centered practices

• Diverse, caring and knowledgeable leadership and staff

• Engaged and cohesive Board of Trustees

• Fiscally responsible

Challenges

• History of forward thinking & innovation

• Organizational commitment to excellence

• Recognizing we can always do better

• Strong advocacy on behalf of the individuals and families HRC serves

• Community visibility, image, and reputation (e.g., lack of trust with the individuals we serve and their families)

• Existing disparities across ethnicities in purchase of services

• Limited affordable housing options within our community

• Maintaining provider capacity as current providers retire or close their agencies

• Meeting the most urgent needs of individuals who have complex medical, behavioral, and mental health issues

• New requirements set forth in statute, regulation, and/or the regional center/Department of Developmental Services contract

• Offering an array of providers to meet the geographic, cultural, and linguistic needs of our community

• Perceived and existing lack of transparency and accountability to the community

• Perceived and existing resistance to organizational change

• Perceived lack of cultural competence and sensitivity

• Staying current with technology trends

• Workforce changes and challenges (e.g., turnover, recruitment) within the regional center and the provider community

Opportunities

• Build more strategic partnerships within our community

• Expand person-centered philosophy and service planning

• Improve cultural competence to better address diversity, equity, inclusion & belonging

• Improve open and transparent communication with the individuals and families we serve, our service providers and other relevant community stakeholders

• Increase communication and advocacy with local and state legislative representatives

• Increase service options and provider options

• Increase community engagement and outreach

• Modernize technology and internal processes

• Support individuals with the greatest and most urgent needs, especially with behavioral and mental health needs

With a fresh perspective on our vision, mission, and guiding values, as well as an understanding of what HRC does well, and the environment in which we operate, the Board of Trustees is pursuing the following strategic focus areas, goals and objectives over the next three fiscal years.