NOWTHATYOUARE UNDERCONTRACT
WHATHAPPENSNEXT?
Congratulations on taking the next step towards selling your property!
Selling your property can be an overwhelming experience, but we would just like to remind you that we are here when you need us; for any questions or even just a chat We want you to feel comfortable in the knowledge that you are being supported by a highly qualified group who are more than just employees, we are a team – your team.
At Harcourts we know how important it is that you are being looked after efficiently, professionally, and with your best interests at heart. We understand the importance of customer service We believe it is important to keep our customers fully informed and happy and it is our responsibility to do that. This booklet provides a summary of what you can expect next as part of the selling process.
We will liaise with your chosen conveyancer to supply them with the relevant contractual documentation so they can begin the property transfer process. They will then, in turn, liaise with you regarding transfer documentation, account settlement and any additional questions you may have regarding the sales process.
SUBJECTTOCONDITIONS?
If your contract is subject to certain conditions such as finance approval, your Sales Consultant will keep you up to date about the developments and will do their utmost to ensure the approval by the date specified in the contract. Occasionally a Purchaser may need more time to meet these conditions and your Agent will keep you up to date if any changes are required
DEPOSIT?
Once the Cooling Off period has passed, we will receive the deposit from the Purchasers which is held in our Trust Account Your Sales Consultant will be keeping you fully in the loop as soon as the payment has made its way to us Due to Cyber-Crime within our industry, please note that we will never provide you with nor request for you to provide us with any bank details via email. If you receive an email from Harcourts either containing bank details or requesting your bank details, please contact our office immediately on 8389 7900 so that we may investigate further.
F.A.Q.
WHEN IS THE PROPERTY MARKED AS SOLD?
The property will not be marked as sold online until the contract is unconditional. Unconditional is defined by either a contract with no conditions and that has had a deposit paid, or once a conditional contract has had all of the conditions met.
WHAT CONNECTION SERVICES DO I NEED TO DISCONNECT?
You will be required to disconnect your power and or gas if applicable. Your conveyancer will take care of SA Water, local Council, Emergency Services Levy and Strata if it is applicable as part of the transfer/settlement process.
DO YOU REQUIRE THE SERVICES OF OUR PROPERTY MANAGEMENT TEAM?
Our Sales Department is supported by an award-winning Property Management department. Simply contact us on 08 8393 7900 or pm@shorlandre.com.au and we will gladly assist where we can.
WHATTOEXPECTONSETTLEMENTDAY
The week prior to settlement your sales consultant will be in touch to advise that the settlement date has been booked in. They will also arrange a time for you to meet with them to hand over keys if applicable. We will not hand over keys to the Purchaser until we have received advice from your Conveyancer that settlement has taken place.
Settlement can take place any time after 11am on the day of settlement It is for this reason that most key handovers take place in the afternoon If you are moving from one property to another on the day, please be mindful of this time when booking in your removalist.
Occasionally things happen that are out of anyone ’ s control and settlement can be delayed. Rest assured, we will keep you up to date and do everything we can to help negotiate this process if it arises
If you require any other assistance in preparation for settlement, please remember your Sales Consultant and our team are here to help.
FindWhereYouBelong.
