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Four Seasons Realty Four Seasons Realty 2017 Ltd | Licensed Agent REAA 2008
Our Agenda Begins With You This meeting is all about you. Our proposal is aimed at helping you achieve the maximum return on your investment by entrusting our team to manage your rental property.
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Four Seasons Realty
Understanding Your Investment Journey Owning an investment property is more than simply securing tenants and collecting the rent. Our goal is to partner with you to achieve your financial goals. For you to achieve the most successful outcome, it is important for us to understand you and your individual situation.
THE FOLLOWING QUESTIONS WILL HELP US GUIDE YOU FOR MAXIMUM RESULTS:
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Is this your first investment property?
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Have you managed your own investment properties before?
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Do you currently own any additional investment properties?
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What is your ultimate goal for this property?
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What are you looking for in your property manager?
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Would you like a second opinion on your investment property finance?
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Why should I appoint a Property Manager? It’s important to ask yourself “Do I have a thorough understanding of the Residential Tenancies Act and other associated statutes?” This is a highly specialised aspect of real estate and it is fraught with the danger of litigation in almost every task you undertake. A competent Property Manager not only possesses a strong understanding of their role, they continually increase their knowledge of insurance requirements, changes to legislation and industry and market trends to ensure all clients achieve the highest level of service at all times. Property Managers are often engaged to pick up the pieces of poorly self managed properties after it has cost the owner countless hours in trying to resolve conflicts with their tenant, not to mention the monetary cost.
WHAT TO EXPECT WHEN YOU MEET WITH YOUR HARCOURTS PROPERTY MANAGER With your permission, when we meet we’d like to:
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Tour your property to enable us to take detailed notes and make a reliable and accurate rental assessment.
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Discuss your needs and expectations and determine how we can help.
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Answer questions you may have about Harcourts, the service we will provide and any other real estate matters.
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Provide you with accurate market research to attract and secure the most suitable tenant.
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Enquire about recent maintenance of the property, any current warranties which may apply and your current insurance cover.
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alk you through our Management Agreement and W discuss our working partnership.
Four Seasons Realty
Why Choose Harcourts Four Seasons? “We have the global, national and local connections for managing your property.”
Harcourts Four Seasons Realty 2017 Ltd has offices strategically located in Belfast, Hanmer Springs, Hornby, Kaiapoi, Lincoln, Rangiora, Rolleston and The Palms. The team includes six residential Property Managers, one commercial Property Manager and additional support staff, all working in the region. Our team of enthusiastic, successful real estate professionals are mostly local people who possess an in-depth knowledge of the immediate area. The national awards gained for service and excellence are testament to the company philosophy... ‘To be successful we must first help our clients achieve their goals’. To this end Harcourts Four Seasons Realty 2017 are committed to excellence in service and creating ‘Clients for Life’.
SERVICES AVAILABLE: • Residential Property Management • Commercial Property Management • Residential Sales • Rural/Lifestyle Sales • Commercial & Business Sales and Leases • Developments and subdivisions • Project Marketing for Developments • Mortgage Broker Service • In-house Graphic Design & Marketing Service
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Why us? Consider this... •
We are specialists in Property Management, our people are dedicated professionals.
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Our business philosophy is based on “creating success” and four specific values that are communicated throughout the organisation. – – – –
People first Doing the right thing Being courageous Fun and laughter
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Our local knowledge is backed by our global strength.
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We promote a company wide focus on the delivery of exceptional customer service.
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Our Harcourts Academy researches and provides expert training and coaching for our Property Managers who continue to remain at the forefront of Property Management legislative changes.
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Our offices are supported by a team of Property Management Operations Managers who are experts in their field and whose sole role is to support, train, problem solve and keep up to date with the latest innovations in the world of Property Management.
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e are at the forefront of Property Management technology. Our Property Managers utilise a mix of mobile and W web based products for seamless management of the many administrative processes required.
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We accelerate the renting of your property to the right tenant through our focussed marketing and tenant screening procedures.
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We maximise your investment by optimising your return.
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We guarantee that we will proactively communicate with you on all matters relating to your property.
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We offer a wide range of value added services to further enhance your investment.
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Industry leading systems and procedures and our philosophy of continuing innovation ensures you and your property are in the best hands.
800 MILLION
$
Assets we manage
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500
Properties under management
50 YEARS
Combined property management experience
Four Seasons Realty
Local activity in our market A clear understanding of the local market is crucial. We can make the best decisions on the renting of your property by possessing the most comprehensive information possible. While we have access to the very latest market statistics, these alone do not provide the necessary vision. A more important benefit is the ability to translate these statistics into a clear, accurate reading for an individual property. Checking recent market movements in the area is also imperative. This information can then be used to draw a conclusion on the property’s potential and uncover opportunities for marketing and customer targeting. Understanding historical patterns, gauging both external and internal market dynamics and assessing the current competition for any property is vital. With knowledge, clear, decisive action can be taken.
Pricing your property How do you achieve the best balance? It’s a big question. Too low and you miss out on the best return. Too high and you miss out on valuable income and a good tenant. Fortunately, there are a number of ways to lessen this risk. Realistically priced properties generate more enquiry. This means higher levels of interest, increased tenancy applications and a far greater chance of securing the perfect tenant and property match. The time spent researching market conditions is invaluable here. It also helps to avoid putting any barriers in the way of potential tenants. One such barrier may be price – as many potential tenants disregard properties based on price alone. You may be promised an unrealistically high rental return from some competitor companies. These promises can result in the property staying on the market vacant for extended periods of time costing you valuable income. Remember, at around $500 per week rent, a $10 difference could take you 50 weeks to recover the cost of a week’s vacancy. Setting a realistic rental level is crucial, and this will need to be determined in conjunction with your Harcourts Property Manager.
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s l a i n o m Testi
Our focus is our clients and making a positive difference in their lives. We love what we do!
Gordon McNay is extremely helpful, professional, courteous and timely. He even obtained a much higher weekly rental income for our property than we were expecting, brilliant! Gordon is very accommodating, nothing is a problem and he sourced very good tenants in a very short space of time. Thank you Gordon - your service is highly recommended. Andrew Clare & Sandy Boyd Leeann Jones has been our property manager for a number of years During that time Leeann has been excellent to deal with. Her professionalism in dealing with tenants and my self has been very much appreciated. Leeann has always been upfront and given honest appraisals of the many situations we have had to deal with, I feel Leeann definitely has our best interests in mind when advising on steps moving forward in relation to the properties she manages for us. Andy We have been very happy with the management Harcourts have provided over the years - always professional and courteous. Thank you to you all. Judy
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Four Seasons Realty
Gordon New Business Manager
Gordon McNay Gordon has been working in and around the property market for 20 years, with 13 years experience as a Property Manager and has a previous background in Investment Banking. He is a born and bred Cantabrian, currently living in North Canterbury with his family. Having previously owned many rental properties in Christchurch through a syndicate, has given him first hand knowledge of both sides of the rental business.
His practical approach to Property Management and extensive knowledge of housing will ensure you get the maximum return on your investment. Gordon's role as New Business Manager for Harcourts Four Seasons Realty 2017 Ltd is to bring in new rental properties and to get them let in a timely manner, at which point the experienced Property Management team takes over.
A mature, friendly and well organised individual, Gordon communicates easily with people from all walks of life.
03 310 6003 | 027 202 4472 gordon.mcnay@harcourts.co.nz
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Our Team Your Support It’s essential for you to feel comfortable with your property management team and to know you are in the hands of trusted professionals.
PENNY LOVELL Business Owner | P 03 313 6158 Penny is a licensed sales consultant and was actively involved in sales, before evolving into her current role as Business Manager where she oversees the day to day running of the business and works closely with the administration team, property management, sales people, office managers and the company directors.
CATHY BERRYMAN Property Manager | P 03 315 7084 Cathy has lived in Hanmer Springs now for 14 years since moving here after she took over the management rights to a new apartment complex. Cathy believes building a rapport between tenant and manager is absolutely crucial in this line of work.
GINA TAYLOR Property Manager | P 03 310 6003 With a background in real estate and 11 years property management experience, Gina prides herself on offering a professional service to both landlords and tenants alike. With updated systems and procedures in place, you can ensure you are receiving the very best possible service and advice.
LEEANN JONES Property Manager | P 03 310 6003 Leeann has over 12 years property management experience and has looked after and maintained up to 500 properties at any one time. Through her vast experience, Leeann offers the very best possible service with dedication, drive and professionalism.
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Four Seasons Realty
NICOLA SKILTON Property Manager | P 03 323 6045 An exceptional communicator with high attention to detail and a love for the Residential Tenancy Act and the ever changing legislation – these are just the start of many ways to describe Nicola, they’re also ways to describe exactly what you want in a property manager.
NICK CIMINO Commercial Property Manager | P 03 310 6003 Nick manages all aspects of commercial leasing.
NICKI DUNN Assistant | P 03 323 6045
SCOTT MACDONALD Assistant | P 03 310 6003
PAULINE NEWPORT-CROMARTY Administrator | P 03 310 6003
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Property Management Processes People often ask what managing an investment property involves. Here is a guide to some of the key tasks we do for you on a daily, monthly and annual basis. TENANT SELECTION
PROPERTY MAINTENANCE
Thoroughly assess every tenant application with full reference checks and income to rent ratio calculations.
All maintenance requests will be processed and managed in accordance with your management agreement.
ENTRY CONDITION REPORT Create a detailed written report on every room of your property with photos. This condition report is used at vacate to ensure any damages are charged to the tenant moving out.
RENT MANAGEMENT Process tenant rent payments and maintain a strict arrears policy.
Conduct a number of inspections throughout the year and provide you with a detailed report and photos. This is to ensure there are no damages to the property or maintenance items that could cause long term issues if left unrectified, such as blocked gutters, roof leaks or mould.
NEGOTIATION
RENT DISBURSEMENT
Professionally conduct all negotiations with tenants.
We offer a weekly, mid or end of month payment cycle.
LEASE RENEWAL
INVOICE PAYMENTS
Act in accordance with legislation and your instructions around lease renewals and conduct a rental market appraisal each time.
We can pay all invoices and levies associated with your property on your behalf or just the ones you choose.
COMPLIANCE It is essential that every rental property is safe to occupy and there are laws in place to govern this. We have trusted partners that oversee and monitor the legal requirement around compliance of a number of areas including swimming pools, spas, smoke alarms and electrical safety switches.
FINANCIAL STATEMENT Issued after payment & annual reconciliation.
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PERIODIC INSPECTIONS
TRIBUNAL Our goal is to negotiate all situations to a desired outcome, however there are occasions where this is not the result. If mediation or tribunal is necessary during any tenancy, we will prepare all documentation with timelines of actions and evidence and will appear on your behalf.
END OF TENANCY Manage the full tenant vacating process including finalising the bond, ensuring the property is ready to rent and co-ordinate the next tenancy, all with minimum vacancy of your property.
Four Seasons Realty
Our Professional Success-Based Fees Our goal is to provide you the highest net return on your investment year on year. In order to achieve this, you need to partner with a highly-trained team of property management professionals. When it comes to property management fees, keep in mind that the lowest advertised fee on the market does not always relate to the highest amount of income for you. Like most things in life, you get what you pay for! Having the wrong person manage your property can become a very expensive exercise depending on their level of experience and expertise around marketing your property for rent, the process with tenant selection, their negotiation ability, their systems to manage maintenance and rent arrears and conflict resolution skills. We pride ourselves on our ability to offer the highest level of service in all aspects of managing your investment property and our skill level may mean you save thousands of dollars by managing it the right way. Keep in mind that all our fees are tax deductible and we are only paid when the rent is paid! 8 PERCENT Management Fee (of weekly rent collected) 10 PERCENT Repair & Maintenance Fee (of invoice amount) 10 DOLLARS Technology Fee (per month) 55 DOLLARS Routine Inspection Fee (per inspection) 80 DOLLARS Ingoing Inspection Fee (per inspection) 55 DOLLARS Outgoing Inspection Fee (per inspection) 30 DOLLARS Tenancy Renewal / Rent Review (renewal of existing tenancy) 200 DOLLARS Cleaning Fee per Tenancy 50 DOLLARS PER HOUR Insurance Claims 50 DOLLARS PER HOUR Furniture Inventory ONE WEEKS RENT Letting Fee
11 PERCENT All Inclusive Fixed Fee (of weekly rent collected) | 13
Property Management Workflow Partnering with us as your trusted advisors to manage your investment property is a journey we take together, often for many years. Our workflow ensures consistency with your tenants every time.
Your property is ready to rent
Complete detailed entry condition report
Tenant induction, lease signed, bond and initial rent paid
Tenancy finishes and the bond process is completed
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You partner with Harcourts
Process applications and select tenant
Launch advertising campaign
Tenant moves in and completes entry condition report
We perform regular property inspections
Determine rental price and create marketing plan
Property inspections conducted
We collect and disburse rent to you
We facilitate maintenance and repairs as per your instructions
Four Seasons Realty
Marketing for Maximum Results Today’s tenants are educated and have choices when it comes to selecting a rental property. We know how to make sure your property stands out against competing properties and attracts the strongest interest. HIGH PROFILE MARKETING MAXIMUM TENANT REACH
HIGH TENANT ENQUIRY
MORE TENANT INSPECTIONS
MULTIPLE APPLICATIONS SUBMITTED
SHORTER TIME ON MARKET
THE LANDLORD HAS POWER IN NEGOTIATIONS
RISK OF NO APPLICATIONS
TIME LONGER ON MARKET
NO TENANT COMPETITION OR URGENCY ATTRACTS LOW OFFERS
LESS ENQUIRY
FEWER INSPECTIONS
LIMITED TENANT REACH
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Your Future Our Promise OUR COMMITMENT TO DELIVERING AN EXCEPTIONAL LEVEL OF SERVICE TO YOU. Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective – to achieve the best possible result for your investment property. WE MANAGE YOUR INVESTMENT PROPERTY AS IF IT WERE OUR OWN. Our Promise is comprised of essential services that you, our client, needs from us in order to manage your property and provide you the highest return on your investment year on year. If we are not able to provide you the above services or provide a satisfactory resolution for you we offer to refund you three months management fees and the opportunity to cancel your management agreement without penalty - we stand behind Our Promise!
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Four Seasons Realty
Our Promise To You RESPONSIVE
ATTENTION TO DETAIL
• Respond to your phone calls or emails by the close of business each day.
• Conduct a thorough tenant selection process including national database tenant checks.
• Any phone calls or emails received after close of business will be responded to by midday the following day. INFORMATIVE • Provide you with a comparative market analysis of your investment property comparing it to similar properties in your area. • Provide you with an annual sales comparative market analysis so you can be informed as to the value of your property throughout your investment journey. DELIVERABLE • Market your property to attract the best tenant at market rent in the shortest amount of time.
• Create a detailed report of the property including photos and inventory list if applicable. • Prepare all tenancy documents in accordance with the Residential Tenancies Act 1986. • Ensure a full bond has been paid prior to releasing keys to the tenant. PROACTIVE •
Be proactive with regards to annual rent reviews so your property is achieving maximum results for the current market conditions.
• Work proactively with your tenants for on time rental payments. • Manage maintenance and repairs in accordance with your instructions.
• Advertise your vacant property onto several real estate portals along with the Harcourts website.
• Conduct routine inspections of your property providing you with a detailed report and photos for peace of mind.
COMMUNICATION
• Provide you with a full service property management experience.
• Provide you with feedback after each inspection.
DEPENDABLE
• Conduct a full induction with every new tenant.
• Be your TRUSTED property management advisors!
• Provide access to your landlord portal allowing you access to your property reports 24/7. | 17
Your Blueprint For Success Selecting the right property management business to partner with is an important decision because you are entrusting us to manage your investment along with the tenants who reside there. Your peace of mind will be a direct result from us doing what we say we will do and keeping you informed every step of the way. This is a business decision – and it’s based on your careful consideration of who will be able to find you the best tenants at the highest market rent, maintain your asset throughout your investment journey and achieve the result you deserve.
IN PRESENTING OUR PROPERTY MANAGEMENT PROPOSAL WE’VE ADDRESSED: The way we will manage your property for you
Our exclusive service plan
Why we are the agency of choice
Your Property Management Business Partners
Who your team will be
Our professional success-based fees
How we will market your vacant property for maximum results
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Four Seasons Realty
Next Step Your Instruction To Proceed GETTING STARTED IS SIMPLE! All we need are the following items in order to begin our management partnership: Signed agency agreement/Management agent instruction form Healthy Homes Assessment & Insurance documentation Book a time for photos and inspection Date the property is available to rent We will then introduce our Property Management team to you. Collectively, we will be your trusted advisors throughout your investment journey with us. WE WILL PROUDLY MANAGE YOUR PROPERTY!
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Find where you belong.
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