5 Things You Need To Know About Us

Our Team

Our Harcourts Property Management Division has a team of nine people. The team consists of 6 Property Managers, a Group Manager, a dedicated Administrator and a Business Development Manager. Our Property Managers work in “pods”, or teams of two. What this means for you and your tenants, is continuity of care. If one of the team is on annual leave, or away sick, the other person still knows what is going on, is familiar with the property and the tenants, and can take care of everything for you, as if nothing at all is different. As you can see we have your property covered at all times, even if your dedicated Property Managers are unavailable for any reason we have a team ready to help you. Our Property Managers are available 7 days a week, 24 hours a day.

Our Support

With the support of Harcourts National, our Property Managers are kept thoroughly up-to-date with legislation changes, systems improvements, and all things property management.

Our Contractors

Harcourts Property Management has a great list of contractors we use on a regular basis. This means we are given better rates but also priority for any maintenance that needs to happen at your property. We pass the great rates straight to our Property Owners.

Our Fee Structures

Our standard Management Fees (this excludes short term fees) are a flat rate with no hidden costs. This means we conduct all our inspections for the cost we have told you.

Our Care And Processes

Harcourts Property Management conducts rigorous, careful and in-depth background checks on prospective tenants. We then make sure the prospective tenants we present to you are the best tenants we can find.

WHAT ARE HARCOURTS REGENT REALTY MANAGEMENT FEES?

a) 9% plus a letting fee of one week’s rent.

b) 11% no letting fee applied.

c) Short Term (3-10 months) 9% plus a letting fee* of one week’s rent. We will also charge for inspections, $50.00 plus Gst per inspection.

* A letting fee is a charge of 1 week's rent, plus GST. This charge covers such things as, carrying out viewings, processing applications, credit checks, making up the documentation for the new tenancy - all the things that only happen when we are looking for a new tenant, and setting up a new tenancy.

WHAT HAPPENS WHEN A TENANT DOESN’T PAY RENT?

The Tenant has signed a Tenancy Agreement agreeing to pay their rent on time. The Harcourts Property Management Team have a process as below to recover rent arrears.

Day 1 Property Manager will text asking the Tenant to pay their rent.

Day 2 Property Manager will call the Tenant and ask them to pay their rent.

Day 3 Tenant will be given a breach of tenancy.

It is important a Landlord has the ability to cover their costs should there be a change in the tenant's circumstances and they get behind in their rent.

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CAN THE TENANT MAKE CHANGES TO LANDLORDS PROPERTY?

The Tenant cannot make changes to the tenanted property without a written application, and the Landlord agreeing in writing to the changes. However the Landlord cannot deny the tenant making what would be deemed reasonable changes.

HOW OFTEN ARE INSPECTIONS DONE?

There are a few different inspections completed when we take over the management of your property.

1) Entry inspection, lots of photos taken and a written report provided to the tenant to show property condition upon the tenant taking up the tenancy. Tenants can add to the report at the beginning of the tenancy if need be.

2) Welcome inspection, this is conducted by the assigned Property Manager 4 - 6 weeks into the tenancy. This covers any concerns or queries the Tenant may have, it also gives the Property Manager a chance to look over the property and make sure everything is in order, along with addressing any concerns the Property Manager may have.

3) Quarterly inspections, these involve the Property Manager going through their checklist which covers everything from cleanliness, maintenance, smoke alarms and checking in with the tenants.

4) Exit Inspection, this involves the Property Manager checking the property has been left in a fair and reasonable condition, comparing entrance photos where need be. If not left fair and reasonable the Property Manager will take the next steps appropriate.

WHAT HAPPENS IF MAINTENANCE IS NEEDED?

We will notify you of any maintenance that is required in your quarterly inspection update unless the maintenance is urgent like a gas leak or burst water main. The Tenant may also alert us, for example if their heater stops working outside of this period.

Where required we will organize quotes to be sent through to the Landlord if need be to repair or replace what has been effected. This can be paid separately by the Landlord or through your rent payments.