Find out the Use Cases of Artificial Intelligence in Retail ? The global retail industry, which has battled waves of change over the past decade, is facing one of its most dynamic and unpredictable periods to date. When I talk to retail executives, some are thriving, some are surviving, and some are struggling. What I took away from these conversations is that COVID-19 has severely condensed the timeline available to play catch-up in developing agile, resilient operating models powered by cloud infrastructure, artificial intelligence and machine learning (AI/ML) technologies ). At Google Cloud, we recently commissioned a survey of global retail executives to better understand which AI/ML use cases across the retail chain have the greatest retail value and returns, and what retailers should keep in mind when pursuing these opportunities.