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Intelligent Automation Will Drive Post Pandemic Recovery
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1Automation eliminates jobs? Hardly!
The myth of automation displacing human workers will nally evaporate. Employment opportunities are everywhere, and at the same time, automation is being deployed more than ever before. Technology isn’t taking over. Instead, it’s elevating the experience of human workers. Automation can e ectively eliminate most mundane work, creating new opportunities for workers to perform higher-value and more satisfying work.
ofax, a leading supplier of Intelligent K Automation so ware for digital workflow transformation, unveiled its top 10 predictions for 2022 as businesses navigate to the new challenges being accelerated – and in some cases, caused – by the global pandemic. “Automation is now seen through a new lens as the global economy struggles to recover from the pandemic and companies seek resilience and a return to stability and growth. Remote and hybrid work is here to stay, creating new obstacles when it comes to e ciency, collaboration and data security,” says Adam Field, Senior Vice President of Technology Strategy and Experience at Kofax.
“While productivity has been high in this new working model, so too are stress levels and burnout as organisations have more job openings than people to ll them. As we turn our focus to 2022, it’s time to examine how agile companies are re ning their operating models and workflows – leading to recovery and growth in 2022 and beyond,” added Adam.
2AI will go mainstream for next-gen automation.
Organisations will achieve nextgen automation with the power of embedded arti cial intelligence and its advanced decisionmaking abilities. AI-powered process automation can make pragmatic decisions that used to require human intervention. With those responsibilities now being automated, human workers can move beyond performing transactional processes and further along the spectrum of high-value work.
3Integrated supply chains will invest heavily in automation.
Accelerated by pandemic uncertainty, companies like Walmart and Amazon are creating or acquiring soup-to-nuts distribution channels, especially as supply chains remain constrained. In order to make this e ective, they’ll need insight into all parts of the organisation. They’ll also need the ability to escalate in real-time and bring together a disparate workforce — very quickly, while changing their duties on the fly..
4Digital Dexterity will be used to reestablish business moats.
O entimes, annual predictions proclaim a particular technology as “the next big thing”. Next year will be di erent, with no obvious standout. Many organisations will already be using a broad range of low-code driven automation technologies, packaged within a centralised platform and accessible to business users as well as professional developers
6Taming unstructured data will be the new competitive advantage.
Organisations continue to be bombarded by unstructured data. Hidden within are incredibly valuable business insights—if they can be unlocked. Each company’s data is unique, and the ability to harness that unstructured information will provide new and actionable insights.
8There’ll be comfort in controlling your data’s destiny.
The power is rmly back in the hands of the people when it comes to data protection, thanks in part to the maturity of regulations such as GDPR and CCPA. Consumers wield the flexibility to share only what they want and, most importantly, with visibility into the exact data they’re actually sharing.
As automation technologies have converged, so too will business functions. An intelligent automation platform combines numerous technologies that create ripple e ects throughout an organisation. Di erent business functions can now be merged, and companies are rethinking “who owns what”.
7Blockchain will be used for vastly more applications.
The current and most noteworthy use of blockchain technology is cryptocurrencies, including Bitcoin. In 2021 we saw the explosion of nonfungible tokens (NFTs) where people spent absurd dollar amounts in an attempt to corner the market on pixelated GIFs created by unknown artists. However, there are much more promising and far-reaching use cases that will begin to make their way into the mainstream.
KOFAX’S 10
INTELLIGENT AUTOMATION PREDICTIONS FOR 2022:
9The “Cloud” opens new possibilities for diverse print and productivity needs.
The distributed workforce has gone from necessity to establishing a business reality and advantage. Productivity is still a priority, but now organisations will need to emphasize frictionless digital touchpoints instead of brickand-mortar experiences. This new paradigm will accelerate the need for digital productivity tools.
10We’ll see you at the mixed-reality water cooler.
Mixed-reality technologies will continue to become more viable and a ordable, providing greater collaboration in a hybrid work environment. Our avatars will be the ones working overtime, participating in true VR-style collaboration, while the latest in augmented and mixed reality technologies will assist us in training and learning even while we’re hundreds of miles apart.
