Malaysia Retailer I Vol 9 No 4 I Racheal Tan, Wellous

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eliminates jobs? Hardly! 1Automation

The myth of automation displacing human workers will finally evaporate. Employment opportunities are everywhere, and at the same time, automation is being deployed more than ever before. Technology isn’t taking over. Instead, it’s elevating the experience of human workers. Automation can effectively eliminate most mundane work, creating new opportunities for workers to perform higher-value and more satisfying work.

Intelligent Automation Will Drive PostPandemic Recovery ofax, a leading supplier of Intelligent Automation software for digital workflow transformation, unveiled its top 10 predictions for 2022 as businesses navigate to the new challenges being accelerated – and in some cases, caused – by the global pandemic. “Automation is now seen through a new lens as the global economy struggles to recover from the pandemic and companies seek resilience and a return to stability and growth. Remote and hybrid work is here to stay, creating new obstacles when it comes to efficiency, collaboration and data security,” says Adam Field, Senior Vice President of Technology Strategy and Experience at Kofax. “While productivity has been high in this new working model, so too are stress levels and burnout as organisations have more job openings than people to fill them. As we turn our focus to 2022, it’s time to examine how agile companies are refining their operating models and workflows – leading to recovery and growth in 2022 and beyond,” added Adam.

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Malaysia Retailer Vol 9 No 4

will go mainstream for automation. 2AInext-gen Organisations will achieve nextgen automation with the power of embedded artificial intelligence and its advanced decisionmaking abilities. AI-powered process automation can make pragmatic decisions that used to require human intervention. With those responsibilities now being automated, human workers can move beyond performing transactional processes and further along the spectrum of high-value work.

Integrated supply chains will invest heavily in 3 automation. Accelerated by pandemic uncertainty, companies like Walmart and Amazon are creating or acquiring soup-to-nuts distribution channels, especially as supply chains remain constrained. In order to make this effective, they’ll need insight into all parts of the organisation. They’ll also need the ability to escalate in real-time and bring together a disparate workforce — very quickly, while changing their duties on the fly..


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