UNIVERSITY OF CANTERBURY School of Civil Engineering and Environmental Engineering
COMMUNICATION STRATEGIES IN PROJECT MANAGEMENT
Presented by: Dr. Tomas Ucol-Ganiron Jr .
12/2/2008
Author: Dr. Tomas Ucol-Ganiron Jr
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Communication Principles
Appropriately adapt your message to others Listen and respond thoughtfully to others
12/2/2008
Be aware of your communication
Effectively use and interpret nonverbal messages
Effectively use and interpret verbal messages
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Group and Team Communication Groups and Teams Defined Types of Groups and Teams Group and Team Dynamics Group and Team Phases of Development
Diversity in Groups and Teams: Adapting to
Differences 12/2/2008
Author: Dr. Tomas Ucol-Ganiron Jr
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Groups and Teams Defined Communicating In Small Groups
consists of a small number of people common purpose sense of belonging members exert influence on others in the group
Small group communication is the transactive
process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other. 12/2/2008
Author: Dr. Tomas Ucol-Ganiron Jr
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Groups and Teams Defined ď Ž Communicating In Teams ď Ž
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A team is a coordinated group of people organized to work together to achieve a specific, common goal.
Author: Dr. Tomas Ucol-Ganiron Jr
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Groups and Teams Defined Distinctions Between Groups and Teams
Teams develop clearly defined responsibilities for team members.
Teams have clearly defined rules for team operation.
Teams develop clear goals.
Teams develop a Author: wayDr. Tomas of coordinating their efforts. Ucol-Ganiron Jr
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Characteristics of Effective Team Members Experience Problem-Solving
Ability Openness Supportiveness Action Oriented Positive Personal Style Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Types of Groups and Teams Primary Groups exist to fulfill the basic human need of associating with others Study Groups meet to learn new ideas Therapy Groups exist to provide treatment for the personal problems that group members may have 12/2/2008
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Types of Groups and Teams Problem Solving Groups exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal Focus Groups small groups of people who are asked to discuss a particular topic or issue Social Groups exist just for the joy of socializing with others 12/2/2008
Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics Roles
consistent ways you communicate with others in a group
Types of Roles
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task social individual Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics Rules
team ground rules
Norms
standards that determine what is appropriate and inappropriate behavior in a group
Status 12/2/2008
an individual’s importance and prestige
Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics Power the ability to influence others’ behavior Types of Power 12/2/2008
legitimate (respect for position) referent (based on attraction) expert (influence from a person’s knowledge) reward (ability to satisfy needs) coercive (sanctions and punishment) Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
ď Ž Cohesiveness ď Ž
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degree of attraction that members of a group feel toward one another and the group
Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Cohesive Groups Emphasize “we” rather than “I” Reinforce good attendance Establish group traditions Set clear goals Encourage participation Celebrate accomplishing goals Stress teamwork and collaboration 12/2/2008
Uncohesive Groups Emphasize individual contributions Less emphasis on attendance Less effort to develop traditions Avoid setting goals Limit participation Discourage group celebration Stress individual accomplishment Author: Dr. Tomas Ucol-Ganiron Jr
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Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics Communication Interaction Patterns
a pattern of communication that identifies the frequency of who talks to whom
Networks of Communication
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all-channel chain wheel
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Group and Team Dynamics ď Ž All-Channel Network ď Ž
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everyone talks to everyone else
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Group and Team Dynamics ď Ž Chain Network ď Ž
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people convey a message through one person at a time
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Group and Team Dynamics ď Ž Wheel Network ď Ž
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one person receives most of the messages
Author: Dr. Tomas Ucol-Ganiron Jr
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Understanding Group and Team Phases of Development Orientation
primary tension
Conflict
secondary tension
Emergence
conflict is reduced
Reinforcement 12/2/2008
group develops a sense of “we” Author: Dr. Tomas Ucol-Ganiron Jr
Process Nature of Group Phases
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Understanding Diversity in Groups and Teams Differences in Working Collectively or
Individually
individualism and collectivism
Differences in the Use of Time
monochronic/polychronic
Differences in the Use of Personal Space 12/2/2008
high-contact/low-contact Author: Dr. Tomas Ucol-Ganiron Jr
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