Only the Best!
Leadership | Success | Excellence
The Best Move You'll Ever Make.â„¢
OUR MISSION We will assist our customers in buying or selling a home with undivided attention, unparalleled professionalism and unsurpassed service. We will strive to earn their loyalty by having a completely satisfied customer at the end of each transaction.
WELCOME What sets one real estate company above the rest? Dedication to excellence that rewards your very best … Customer care that sets the standard … Integrity that delivers more than mere promises … A history of unsurpassed professionalism since 1930 … A proven track record of growth and success … It’s the company you keep —the name and reputation you are proud to represent. We’re Harry Norman, REALTORS®, the Atlanta region’s largest, most established and experienced independent residential real estate firm, and one of the most trusted. Today, our reputation and consistent growth position us as standard-bearers of excellence in the areas we serve. So whether you’re just starting your career, are an experienced agent seeking greater rewards or a seasoned pro at the top of your profession, one thing’s certain: It’s never a mistake to choose the best. We know what it takes to be successful in this industry - and we have the highest respect and appreciation for those willing to commit the time and resources to excel. By considering a career with Harry Norman, REALTORS®, you’ve shown your desire to rise above the ordinary. We’ll honor that desire by providing you with every opportunity to be successful and achieve your dreams. That’s why a career with Harry Norman, REALTORS® is the best move you’ll ever make.™
If you want the very best... we want you.
harry norm an, realtorsÂŽ
The Buckhead Northwest Office
Buckhead Northwest Office
HARRY NORMAN, REALTORS® 4401 Northside Parkway, Suite 250 Atlanta, GA 30327 SVP, Managing Broker, Jeff Yeomans
Average Sales Price $495,931 413 Units Sold 2017 72 Associates Located with-in the live-work-play community Post Riverside, the Buckhead Northwest Office of Harry Norman, REALTORS® serves the communities of Buckhead, Vinings and the Greater Atlanta Region.
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CONTENTS
Atlanta’s Premier Full Service Real Estate Company.........................................................................................................6 Reasons to Join Harry Norman, REALTORS® ...................................................................................................................7 Community & Philanthropic Support.............................................................................................................................9 Harry Norman REALTORS® Mission Statement........................................................................................................... 10 HomeServices of America, Inc.™.................................................................................................................................... 11 Marketing Tools.................................................................................................................................................................... 12 Mobile App............................................................................................................................................................................ 13 Social Media.......................................................................................................................................................................... 14 Luxury Affiliations............................................................................................................................................................... 15 www.HarryNorman.com .................................................................................................................................................. 17 Corporate & Consumer Business Services.................................................................................................................. 18 Family of Services................................................................................................................................................................ 19 Agent Start-Up Costs......................................................................................................................................................... 20 Agent Benefit Fee Summary........................................................................................................................................... 22 Office Environment & Equipment................................................................................................................................. 23 Office Staff............................................................................................................................................................................. 24 Office Roster.......................................................................................................................................................................... 25 Agent Support Services & Provisions........................................................................................................................... 26 How Do You Judge A Quality Company...................................................................................................................... 32
We Know Real Estate.
Atlanta’s Premier Full Service REALTORS® Proudly serving Atlanta since 1930, Harry Norman, REALTORS® is one of Atlanta’s first and most successful residential real estate firms. Harry Norman is a member of HomeServices of America, Inc,™ the second largest full-service residential real estate brokerage firm in the United States. As Atlanta’s premier full-service REALTORS,® we offer the following: • Serving Atlanta since 1930 • 18 convenient sales offices throughout Georgia • More than 900 professional full-time sales associates • Accredited international specialists • Largest relocation division of its kind in the Southeast • Largest residential real estate marketing and public relations team • HomeServices Lending, LLC mortgage services • HN Insurance Services • Leasing support services • Unsurpassed sales associates training • Leading edge technology • Campbell & Brannon Township Title services • Member of Leading Real Estate Companies of the World® • Member of Luxury Portfolio International® • Board of Regents Atlanta, Who’s Who in Luxury Real Estate • Exclusive Atlanta affiliate of Christie’s International Real Estate
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The Best Reasons To Join Harry Norman, REALTORS® Harry Norman, REALTORS® offers you the best for your success. TECHNOLOGY • • • • • •
Latest in technology with on staff computer consultants Office is equipped with state-of-the-art computer hardware and industry software Corporate Information Technology Department Individual consultations with professional technology and business trainers Customized agent websites Office computer workstations
TRAINING • • • • • • •
Career Starter post licensing training program Technology training Training on GAR contract forms Personal Mentor during first 12 months at no cost Continuing Education programs approved by the Georgia Real Estate Commission First Multiple and Metro Listing Service Training NAR designation courses
MARKETING
• • • • • • • • • • • • • • •
Harry Norman REALTORS® Award Winning Website ToolkitCMA, CMA online listing and buyer presentations ShowingTime, online lead generation and property showing system Exclusive Atlanta affiliate of Christie’s International Real Estate Luxury properties displayed on Luxury Portfolio.com and LuxuryRealEstate.com PowerPoint presentation of new listings weekly at sales meetings Online access to high-quality printing and mailing services for marketing yourself and your properties International exposure for your listings through RELO National & Global Home Search Co-op advertising opportunities in The Wall Street Journal and Unique Homes Online brand advertising and custom promotional materials online Company listings displayed on over 750 websites including AJCHomfinder.com, Zillow, and REALTOR.com Advertising in local and regional newspapers Harry Norman HOME magazine, full color luxury property magazine Harry Norman HOME insert, over 20,000 direct mail distributed throughout Metro Atlanta Distinctive yard signs
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Why the Best INVESTING IN THE COMMUNITY Harry Norman, REALTORS® was founded in 1930 on the belief that, “To whom much is given, much will be required.” True to this time-tested axiom the Harry Norman, REALTORS® family continues this tradition by giving their time and talents to many civic, community and charitable organizations for which our associates and staff are honored to serve. This commitment to serving others in the community and marketplace has long fostered a sense of camaraderie within Harry Norman, REALTORS®. Our agents take pride in the lasting relationships they’ve developed while working with their peers and this sense of family only serves to strengthen the success of our agents. Harry Norman, REALTORS® is dedicated to the success of our associates and by offering unsurpassed industry training, superior marketing services with an emphasis on technical expertise, and the unwavering support from management and staff, our agents may better serve the needs of their clients and the community.
All this and more is why our agents are proud to call Harry Norman, REALTORS® HOME.
Community & Philanthropic Support At Harry Norman, REALTORS® we are honored to serve as leaders, volunteers and committed community stewards and activists. According to company President, Dan Parmer, “Being involved in the community that supports our families and businesses is not just an obligation. It’s a privilege.” The corporate foundation of Harry Norman, REALTORS® supports the charitable endeavors of our managers, sales associates and staff by supporting their labors of love with financial contributions and by acting as event sponsors. Listed below are the wonderful organizations that we have proudly supported within the past year. Alliance Theater Ansley Park Beautification Foundation Atlanta Alliance on Developmental Disabilities Atlanta Botanical Gardens Atlanta Braves Foundation Atlanta Community Food Bank Atlanta Day Shelter for Women & Children Atlanta History Center Atlanta Humane Society Atlanta Police Foundation Atlanta Preservation Center Atlanta Public School System Brooks Elementary School Care Packages for Overseas Troops Chastain Park Civic Association Chelko Foundation Children’s Healthcare of Atlanta CHRISKids Cobb Energy Performing Arts Centre Foundation Cobb Landmarks & Historical Society Council for Quality Growth CURE Cystic Fibrosis Foundation E. Rivers Elementary School Emory University Winship Cancer Institute Fernbank Museum of Natural History Forward Arts Foundation Foster Children’s Foundation Friends of Bitsy Grant GreenBusiness Works
High Museum of Art HomeAid Atlanta Ison Springs Elementary School Jerusalem House Jewish Family & Career Services Kate’s Club Make-A-Wish Foundation of Georgia & Alabama Marist Women Build Metro Atlanta Chamber of Commerce Morris Brandon Elementary School Museum of Contemporary Art - GA Chapter National MS Society National Museum of Women in the Arts - GA Committee NFL Youth Education Town North Atlanta High School North Perimeter Optimist Club Open Hand Piedmont Park Conservancy Right from the Heart Ronald McDonald House Sandy Springs Middle School Shepherd Center Soul Changers Special Olympics Georgia Susan G. Komen for the Cure Trinity Community Ministries Trust for Public Land UVaClub of Atlanta Women’s Auxiliary of Piedmont Hospital
9 www.HarryNorman.com · Equal Employment Opportunity
Harry Norman Jr.’s philosophy, “the quality of any product or service is only as good as the customer says it is” has guided both the vision and mission of Harry Norman, REALTORS® since 1930.
Our Vision Providing an exceptional real estate experience to every Harry Norman, REALTORS® client.
Our Mission Providing superior counsel to our buyers and sellers through leadership, experience and knowledge. Engaging in honest, loyal and ethical business practices. Maintaining an ongoing commitment to serve our communities by contributing our time and financial resources. Committing to passionately exceed our customers’ expectations. Providing innovative strategies for business development.
Our Guiding Principles SERVICE
Ensuring the trust and loyalty of our clients, associates and employees. Providing effective timely communications in all business dealings.
INTEGRITY COMMUNITY EXCELLENCE
Respecting and valuing all individuals. Maintaining the confidentiality of our clients. Preserving the value of home ownership as the fabric of our communities. Providing unparalleled professionalism and exceptional service.
FINANCIAL STEWARDSHIP
Continuing as leaders in innovation through education and technology. Empowering and rewarding success.
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Harry Norman, REALTORS® is a subsidiary of the Berkshire Hathaway affiliate, HomeServices of America, Inc., the nation’s second largest real estate service provider. Harry Norman, REALTORS® is proud to be a member of a well-established and internationally regarded corporate family. HomeServices is committed to a one-stop-shopping philosophy, which covers the consumer experience from contract to closing and represents the company’s dedication to streamlining and simplifying the homeownership process. The success of HomeServices is based on the creation of a unique values-based company culture, honored by all who work within HomeServices’ family of companies. We are proud to share our core values of integrity, compassion and commitment to excellence, so that we continue to: · Do what is ethical at all times for our clients - by honoring commitments, respecting confidentiality, demonstrating accountability and being at all times fair and consistent in real estate, mortgage, title and insurance. · Strive for professional excellence, through creating and implementing the most innovative technological and informational programs for HomeServices’ professionals, in order for them to meet the changing needs and wants of their customers. · Honor and utilize both leadership and teamwork to achieve a unifying, positive customer experience. HomeServices’ vision is to create an exceptional real estate services experience for the customer. To do this, Harry Norman, REALTORS® is dedicated to exceeding each customer’s expectations of an exceptional real estate transaction.
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Harry Norman, REALTORS® Marketing Tools Harry Norman, REALTORS® offers an array of premier marketing and sales support tools to effectively and efficiently sell your home including the following: • Cooperative sales through two multiple listing services (FMLS, MLS)
• Marketing presence in local, national and international magazines and newspapers:
• Exclusive Atlanta affiliate of Christie’s International Real Estate
a. Christie’s International Magazine and Luxury Real Estate Magazine
• Charter member of Luxury Portfolio International®
b. Atlanta Journal-Constitution, Atlanta Business Chronicle and North Atlanta Business Post
• Board of Regents Atlanta, Who’s Who in Luxury Real Estate • Member of Leading Real Estate Companies of the World® • RELO® national home search participants nationwide • Charter member of The Realty Alliance • Open house campaigns • Property staging and showcasing recommendations • Comparative marketing analysis • Virtual home tours
c. Appen Newspapers, Atlanta INtown Newspaper, Reporter Newspapers and Neighbor Newspapers d. Harry Norman HOME Magazine (Magazine featuring fine properties, published twice a year) e. Harry Norman HOME Insert (Newspaper insert featuring property listings, published once a year) f. Interiors, Atlanta Homes & Lifestyles, and Atlanta Magazine Home • Online marketing through HarryNorman.com and Mobile. HarryNorman.com • Marketed on thousands of websites worldwide
• Photography enhancements
• Elegant yard sign synonymous with quality service
• Sales meeting and agent open house/caravan promotion
• In-house promotional materials including property flyers, postcards, and more
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Mobile App Our Mobile App Sells Homes!
• Search listing information with Homespotter™ by simply aiming a smart device at or near a listing. • Use CommuteTime to search for listings within a designated commute time. • Mark your favorite listings • Share a listing using text message, email, or sharing it to Facebook. • Numerous ways to define the search area • Displays recently sold homes in the area • Preferred by home buyers
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Social Media Strength With so many people consuming media through social platforms, it’s vital to connect with users/ potential buyers where they enjoy spending their time – Facebook, Instagram, Twitter. Harry Norman, REALTORS® is the industry leader for the Atlanta market in social media with a growing presence and strong following.
Facebook Ansley Atlanta 2,645
Beacham & Co 10,547
BHHS Georgia 4,935
Twitter BHHS Georgia Dorsey 743
Harry Norman, REALTORS®
Alston 815
Beacham & Co 1,534
11,500
Dorsey Alston 5,179
Atlanta Fine Homes 5,987
Instagram Ansley Atlanta 1,328
Atlanta Fine Homes 2,542
11,400
Harry Norman, REALTORS® 2,571
Beacham & Co 4,106
*Current numbers as of November 28, 2016.
Harry Norman, REALTORS®
Atlanta Fine Homes 433 Dorsey Alston 326 BHHS Georgia 297
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THE WORLD AT YOUR DOORSTEP
Harry Norman, REALTORS® is the only residential brokerage firm in Atlanta, Georgia with three internationally recognized and renowned luxury real estate affiliations
Harry Norman, REALTORS® is the exclusive Atlanta affiliate of Christie’s International Real Estate, a worldwide network ofaccomplishedbrokersdedicatedtothemarketingandsaleofresidentialluxuryproperties,andtheonlyluxuryrealestate company wholly owned by a fine art auction house. Onlythemostreputableandsuccessfulbrokersatthetopoftheirmarketsareinvitedtojointhenetwork.InAtlanta,Georgia, Harry Norman, REALTORS® was selected based on a long tradition of providing exceptional service, allowing us to offer the best in local expertise with global connections. www.ChristiesRealEstate.com LuxuryPortfolioInternational™representstheluxurycomponentofLeadingRealEstateCompaniesoftheWorld®andHarry Norman, REALTORS® is one of 200 exclusive luxury affiliate member companies within this global network of premier locallybrandedcompanies,dominatedbymanyoftheworld’smostpowerfulindependentluxurybrokerages.Theirwebsite, www.LuxuryPortfolio.com,istranslatedintoninelanguages,offersmultiplecurrencyconversions,andattractsvisitorsfromover 150 countries each month. Harry Norman, REALTORS® is the exclusive Atlanta Board of Regents member with Who’s Who In Luxury Real Estate, an internationalnetworkofrealestateprofessionalsoperatingin60countriesandrepresentingthefinestresidentialluxuryestates and property brokerages in the world. Theirwebsite,www.LuxuryRealEstate.comistoutedasthemostviewedluxuryrealestatewebsiteintheworld,andcurrently offers access to over 53,000 for-sale luxury properties around the globe, including all Harry Norman, REALTORS® properties priced $500,000 and up.
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Harry Norman, REALTORS® HOME Magazine
Direct-mailed to targeted high-end homeowners with median incomes of $250,000+ and home values of $750,000+, top luxury brokers and leading real estate brokers in the United States. A true Atlanta lifestyle publication. Every issue delves into topics of high interest to our discerning readers. Promoted and distributed across multi-media platforms including print and web advertising, social media, and an interactive digital magazine.
Harry Norman, REALTORS® HOME Insert
Direct-mailed to subscribers of the Atlanta Business Chronicle, North Atlanta Business Post and Northside Neighbor newspaper. Promoted and distributed across multimedia platforms including print and web advertising, social media, and an interactive digital version.
Christie's International Real Estate Magazine
Quarterly publication with various advertising opportunities.
Luxury Real Estate Magazine
Premiere publication featuring 350 exclusive properties throughout the world. 50,000 copies per issue are circulated to key luxury recipients.
Wall Street Journal
Banner ads with Christie's, LuxuryRealEstate.com and Luxury Portfolio International.
Many other options are available for your luxury properties through our corporate luxury department. 16 www.HarryNorman.com · Equal Employment Opportunity
HarryNorman.com THE Online Resource for Real Estate Information
ADVANTAGES FOR BUYERS
ADVANTAGES FOR SELLERS
• Search more than 75,000 area listings of multiple listing services located throughout Georgia
• More than 210,000 visitors per month
• Search nationally and globally through our affiliations with Leading Real Estate Companies of the World® and Christie’s International Real Estate • Apply online for a mortgage through HomeServices Lending, LLC • Determine how much you can afford with our mortgage calculator • Search for open houses • Obtain step-by-step information on the buying process
• Exposure for your home with direct access to our site from more than 500 Leading Real Estate Companies of the World® affiliated companies across the country and around the world, plus thousands of other websites • User-friendly search brings more buyers to your home • Your open house will be listed and searchable • Step-by-step information on the selling process • Direct connection with your agent and access to website activity information on your property
17 www.HarryNorman.com · Equal Employment Opportunity
Harry Norman, REALTORS® Corporate & Consumer Business Services We offer specialized services for individuals, families and corporations. No matter how small or large your needs are, Harry Norman, REALTORS® Corporate and Consumer Business Services will customize a relocation package to suit your needs. No one knows Atlanta real estate better than Harry Norman, REALTORS®. The oldest and largest independent residential real estate firm in the metropolitan area, we have been helping people make Atlanta home since 1930. Harry Norman, REALTORS® is also the first Georgia company to be awarded the RELO® Quality Certification, the first designation in the relocation industry to quantify and qualify what true relocation excellence means. As members of Leading Real Estate Companies of the World®, the largest relocation/real estate services network of independent brokers in the industry, we can put you in touch with a real estate firm in your destination city – assuring you the same high quality of service you expect from Harry Norman, REALTORS®. Leading Real Estate Companies of the World® members are hand-picked for the commitment to their customer’s satisfaction, providing you the finest service in the industry. Among the many benefits of our membership with Leading Real Estate Companies of the World® is the global search engine, RELO® Home Search, that allows perspective buyers around the world to view your home listed with Harry Norman, REALTORS®. As soon as your home is posted on our website, it is immediately accessible from the websites of top real estate firms around the country and in over 25 countries worldwide. Relocating out of Atlanta? Speak to your sales associate or contact our Corporate and Consumer Business Services directly to obtain a no-cost recommendation to a reliable Realtor® in your destination city. As a member of Leading Real Estate Companies of the World®, we can refer you to one of more than 120,000 sales associates in 4,700 offices. Leading Real Estate Companies of the World® members have annual sales in excess of $380 billion – more sales than any national franchise real estate firm. Best of all, you will be dealing with REALTORS® who exemplify the same dedication to service as Harry Norman, REALTORS®. 18 www.HarryNorman.com · Equal Employment Opportunity
Our Family is Here to Serve Your Family — The Harry Norman, REALTORS® Family of Services
When purchasing a home, customers can count on Prosperity's extensive resources and capabilities to answer unique financing requirements. Prosperity Home Mortgage, LLC is focused on value as well as quality. Therefore, we offer practical rate, term and closing options so customers can effectively optimize tax advantages and leverage their capital. For more information, visit PHMLoans.com.
Township Title Services offers quality title services for buyers and sellers while providing a smooth closing experience. A strategic joint venture alliance between Harry Norman, REALTORS® and Campbell & Brannon, LLC, Township Title Services was created to provide buyers and sellers with the vast knowledge, skills, and experience of the Township Title attorneys and staff. Campbell & Brannon, LLC is a law firm at the forefront of real estate law and litigation in metro Atlanta and Georgia. Township Title shares a customer service philosophy with Harry Norman, REALTORS® which supports serving the client first and foremost.
As an independent insurance agency, HN Insurance Services represents a carefully selected group of nationally known insurance companies. HN Insurance’s independence SERVICES allows their professional insurance agents the flexibility to shop and compare a wide variety of insurance and financial products for customers. Existing solely to serve the needs of the Harry Norman, REALTORS® organization, HN Insurance Services is a part of our team of trusted advisers. For more information, call 404-943-1899 or visit HNInsurance.com.
Get the peace of mind an American Home Shield Home Warranty provides. Harry Norman, REALTORS® has partnered with American Home Shield to offer comprehensive and affordable home warranty coverage, with unmatched customer service. American Home Shield has over 35 years of experience. Whether you are buying or selling a home, an American Home Shield Home Warranty eliminates the uncertainty of unplanned expenses for repair or replacement of covered items and limits your exposure to a reasonable deductible. For more information, visit HarryNorman.com/HomeWarranty.
For more information, call 404-504-8700 or visit CampbellAndBrannon.com.
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Agent Start-up Costs You will have the following provided to you for no additional charge: • Workspace in a Harry Norman, REALTORS® office • Continuous advertising on realtor.com, luxuryrealestate.com, trulia.com, frontdoor.com, fmls.com, ajchomefinder.com, luxuryportfolio.com, realestatejournal.com, leadingre.com, gamls.com, regents.com, harrynorman.com and additional 500+ websites through our joint affiliate program • Long distance calls to clients • Agent of the Month recognition and promotion • Collateral material for marketing purposes (for individual clients; see Office Manager for bulk quantities) • Black and white copies and printing for real estate business in workrooms • Name badge • Ongoing Continuing Education classes • Office Mentor Program & Coaching Program • Custom wooden estate signs (charged to agent if property closes) • Top Producer application fee to Atlanta REALTORS® Association • Customized Harry Norman, REALTORS® closing portfolios for clients • Powerful affiliations with leading Real Estate Attorneys, Mortgage Lenders, as well as Property/Casualty Insurance Broker in-house • Marketing and Graphic Design support to assist with flyers, personal marketing materials, & monthly advertising • State-of-the-art computer workrooms • Affiliations with Leading Real Estate Companies of the World®, Luxury Portfolio International and Christie’s International Real Estate® 20 www.HarryNorman.com · Equal Employment Opportunity
Agent Start-up Costs The following expenses are the Agent’s responsibility (*all costs are approximate and do not include tax or applicable shipping charges): • Agent benefit fee $100 a month—see Summary • Georgia MLS Membership $20 a month • Atlanta REALTORS® Association Dues • Supra Key $50 activation fee, $15.81 monthly • Business cards • New Georgia Real Estate License $170 • Renewal of Georgia Real Estate License $100 (online renewal) • Supplies in bulk (stationery, etc.) See Office Manager • Printing of personal marketing materials • Postage for personal marketing mailings
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Agent Benefit Fee Summary E & O Insurance Realtor.com Enhanced Listings AJCHomefinder.com Enhanced Listings Digital Headshots Yard Signs and Lockboxes Direct Dial Number + Voicemail Personal Website Business Email (Microsoft Office 365) Technology Support Immobile Website Language Translator (12 Languages) ToolKit CMA Showing Time Market Tracker Christie's International Real Estate Affiliation LuxuryRealEstate.com/Regents Affiliation Luxury Portfolio International Affiliation Automatic Deposit CE Courses
Monthly Retail Cost of Agent Benefit Package $1,324.20
Agent Cost $100.00 Per Month
22 www.HarryNorman.com ¡ Equal Employment Opportunity
Office Environment and Equipment This Office is equipped with the best in support services and equipment including: • Beautifully appointed reception area • Conference rooms - all with computer and shared printer for use with clients • Meeting and training facility. Additional training classes scheduled through Career Services • Direct incoming phone lines with private numbers forward to agents’ cell phones and include personal voicemail • Covered and secured parking • Agent Computer Access includes: Each computer has access to a high-speed color printer Wireless networking Personal agent website and email addresses Search access to both FMLS and MLS listings Microsoft Office Suite on all computers Additional Agent Resources Include: • Office copies of FMLS map books, plat books • High-speed photo-quality copies (with email and scanning capabilities) • High-speed fax machines with memory and scanning and emailing capabilities • Handout materials for clients include Harry Norman HOME magazine and insert, Atlanta area maps, Target Atlanta and Know magazines, various brochures regarding the Atlanta area, home warranties and vendors.
23 www.HarryNorman.com · Equal Employment Opportunity
Harry Norman, REALTORS® Buckhead Northwest Office
Jeff Yeomans
Senior Vice President, Managing Broker
Jan Morris Office Manager
Cecilia Tatham Listing Coordinator
Lindsey Beck Graphic Designer
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Rémy Vincent Graphic Designer
HARRY NORMAN, REALTORS®
BUCKHEAD NORTHWEST OFFICE ROSTER
Jeff Yeomans
Senior Vice President, Managing Broker Anthony Acosta Carol Almeter Chelsea Anderson Wendy Barton Carol Bennett Sandra Bennett Virginia Bondurant Fran Booth Peggy Bouck Candace Brasfield Gayle Calhoun Denise Canteli Dora Anne Dennard Denise Fisk Tess Gamble Carolyn Garrett Bob Glascock Louise Golden Emily Grissom Barbara Guillaume Catherine Hansell Christy Harris Chuck Held Ed Henderlong
Julene Hodges Elaine Horton Tom Horton Malcolm Hunter Leigh Anne Hurley Anshul Jain Charles Jones Kacey Jones Mary Ellen Jones Allyson Keating Pat Kelly Bill Kinsey Mary Beth Lake Pam Landzhev JoAnne Lengyel Matt Linginfelter Tina Maddox Meredith Mansfield Beverly Mason Jean Metcalf Dawn Motter Cheryl Phillips Johnny Pope Laila Porter
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Brenda Ritchie Gus Sassman Shirley Sharp Allison Sinkler Sally Sinkler Donna Solomon George Sullivan Alex Taylor Reba Tietjen Lindsey Tilley Betsy Tuller Nancy Weaver Roger Webster Gena White Jay Wilcox Bett Williams Dee Williams David Woodall Susan Wooller Matt Wren Sherry Wren Jim Wright Pam Yarbrough Jeff Yeomans
"Who Should I Ask..." OFFICE MANAGER: Jan Morris If you need assistance in the following areas: Checking in and out lockboxes Assisting agents with office computer malfunctions Sales meeting caravan sheets (every Tuesday at 9:30am) Agent Announcements Assist with agent printing orders-business cards, sign decals, wooden signs Farmer Sign Inventory Group emails for Agents to the Office/Other Harry Norman, REALTORSÂŽ Offices License renewal and verification of board dues Organizing and distributing office roster and phone list Order name plates and assign mailboxes New agent check-in and Office Orientation Office Manager Meetings, General Maintenance of Facility, Machines and Systems Agent Records Closing Folders Distributing Invoices to agents and collection of account receivables Ordering supplies for office Processing sales and closings in DPN (accounting software system) Distribution of agent commissions checks and volume/earnings updates Processing earnest money Monthly, quarterly and annual reports Notary Public Completes and submits Top Producer applications
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"Who Should I Ask..." RECEPTIONIST/LISTING COORDINATOR: Cecilia Tatham Incoming Calls Tidying and organizing reception area Coordinator of agents' responses for group events Create and maintain event sign-up sheets Conference room reservations Distribution of incoming faxes and packages Duty desk calendar Sort mail/postage Assisting agents with computer malfunctions Assisting agents with downloading and saving pictures onto the agent drive Listing input and modification in DPN, FMLS and MLS Make listing changes-prices, extended, re-list, etc Checking in and out lockboxes Caravan submissions (deadline is 10am Monday) Open House submissions (deadline is 12pm Friday) MARKETING & GRAPHIC DESIGNER: Jessica Lee & Rémy Vincent If you need assistance in the following areas: Mail-out collateral: postcards, letters, flyers, advertisements etc Personalized marketing plans including resumes and website profile assistance Sales meeting agenda and slideshow (includes new listings, caravans and price reductions) Personalized CMA's and listing presentations Design and execution of personalized listing flyers and brochures Assisting agents with office computer malfunctions Group emails for agents to office/other Harry Norman, REALTORS® offices Birthday reminder emails to office Advertising for listing in newspapers, magazines, etc MARKETING DEPARTMENT RESOURCES INCLUDE: Software includes: Adobe InDesign, MS Office Suite, Photoshop Elements, Publisher Exceptional quality listing presentation materials, custom tailored for individual presentation Output devices include laser printers, high-speed color printer & online accessible postcard printing 27 www.HarryNorman.com · Equal Employment Opportunity
Why the Best how do you judge a quality company? We asked our agents and this is what they said... I want a company that matches my “Values” with high standards of honesty and integrity. I want a company that mirrors my “Philosophy” by always putting our customer first. I want a company that is “Innovative” and up-to-date with the latest technology. I want a company that is
“Full Service” providing one-stop services to my customers. I want a company that achieves acknowledged “Market Success”. I want a company that has the best “Leadership” team at the helm. I want a company with “Stability” in this ever changing market. All this and more is why our agents are proud to call Harry Norman, REALTORS® HOME.
