Step by Step Guide: How to Integrate a Magento 2 Live Chat One of the things that still bound customers’ to “traditional” stores is the instant service assistant. Attracting and keeping your customer engaged on your website has been the challenge for the marketers.
You don’t have to be a marketing expert to figure out that quality and instant customers’ service plays a crucial role in your business. Your customers are only going to help you grow your customer’s base by sharing a word about you. Providing them personalized and exceptional shopping experience is an important aspect apart everything else. A paradigm shift is observed in customer care and support system where voice call systems are replaced by live chat support systems. Magento development services have been supported by Magento live extension in order to increase the conversion rate of your e-commerce Magento store by Livechat option. Also Read: How To Fix Bundle Product Options In Magento 2 ? Let’s find out how to install and configure the Magento 2Live chat extension.
Manual Installation: Download the Live chat extension from the store and unzip the files into the store directory. You will see namespace and module name as Magento-Live Space master. Rename it if you want to LiveChat.
Using CLI command: Connect the store with SSH terminal.
Go to the root directory of the store. Navigate to app/code and create new directory named LiveChat using the below mentioned command. mkdir LiveChat Now go to the respective folder with the LiveChat name:App/code/LiveChat and run the commands. wgethttps://github.com/livechat/magento-livechat/archive/master.zip unzip master.zip mv magento-livechat-master LiveChat rm -rf master.zip
Run the CLI commands: After installing the Live chat with any of the above-mentioned methods, you will have to run CLI commands in the root directory of the store. php php php php php
bin/magento bin/magento bin/magento bin/magento bin/magento
module:enable LiveChat_LiveChat setup:upgrade setup:static-content:deploy -f cache:clean cache:flush
Also Read: 10 Reasons to Choose Magento for Your E-Commerce Website
Configure the Live Chat:
Go to Stores—>Configuration from the admin panel, click on settings. If you don’t have an account, create one. If you already have one, log in. Customize the Live chat from the different options available on the panel.
Click on Save Configuration Go to the Magento Store and you will see the extension. A Forrester research found that 44% of online customers prefer that their queries should be instantly answered and live chat is an important feature a website can offer. Take the service from Magento Development company and get your Online Store ready to hit the market.
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