Step by Step Guide: How to Integrate a Magento 2 Live Chat One of the things that still bound customers’ to “traditional” stores is the instant service assistant. Attracting and keeping your customer engaged on your website has been the challenge for the marketers.
You don’t have to be a marketing expert to figure out that quality and instant customers’ service plays a crucial role in your business. Your customers are only going to help you grow your customer’s base by sharing a word about you. Providing them personalized and exceptional shopping experience is an important aspect apart everything else. A paradigm shift is observed in customer care and support system where voice call systems are replaced by live chat support systems. Magento development services have been supported by Magento live extension in order to increase the conversion rate of your e-commerce Magento store by Livechat option. Also Read: How To Fix Bundle Product Options In Magento 2 ? Let’s find out how to install and configure the Magento 2Live chat extension.
Manual Installation: Download the Live chat extension from the store and unzip the files into the store directory. You will see namespace and module name as Magento-Live Space master. Rename it if you want to LiveChat.
Using CLI command: Connect the store with SSH terminal.