Haulage Index February

The Place to look for Transport Businesses and Services

HaulageIndex The UK’s Haulage Business Advertiser

February 2016

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CONTENTS News..........................................................4 Sameday Couriers....................................7 Rospa..........................................................8 Driver Shortage.......................................10 Locate a Driver ......................................12 Alcohol & Drug Detection......................14 AlcoDigital..............................................16 D.Tec International.................................18 Vehicle CCTV.........................................20 Eyewitness Cameras...............................22 Smartwitness...........................................24 Load Securing.........................................26 Ratchet Straps UK..................................28 Telematics................................................30 Paul Duggan Consulting........................32 Digital Tachographs...............................34 Descartes..................................................36 Tdi............................................................38

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Navigation...............................................40 TomTom...................................................42 Vehicle Safety...........................................44 XVision....................................................46 Vehicle Security.......................................48 Maple Fleet Services...............................50 Vehicle Recovery.....................................52 Millers Recovery.....................................54 FEATURE: Cross Country Carriers.....56 www.haulageindex.co.uk | 3

News

ADLV expects 25% growth in electronic licence checks The Association for Driving Licence Verification is expecting a 25% rise in the number of driving licences checked electronically this year.

ADLV is expecting that the average frequency of online checks will increase significantly.

The figures are particularly important given the recent statistics highlighted by the Institute of Advanced Motorists (IAM), showing that 7,621 people are still driving with 12 points or more on their licence.

A further 36,000 motorists are on the brink of losing their driving licence. Whilst these drivers have reached the threshold to receive a ban, they are still driving, endangering other road users.

RHA 2016 Haulage Manual available now

The 2016 edition of the Road Haulage Association’s RHA Haulage Manual is now available, updated for everything from facts on traffic regulations to vocational driver licensing.

The new Haulage Manual also covers health and safety legislation, and provides the latest position on plating and testing regulations.

“The RHA Haulage Manual has long been recognised as the hauliers ‘bible’ and no traffic office should be without a copy readily to hand,” states RHA chief executive Richard Burnett.

“Every haulier, from an owner-driver to those running massive fleets, must be compliant. If for any reason this is not the case, their lorries will be going nowhere,” The RHA 2016 Haulage Manual is available free to members of the RHA. Copies can also be purchased from the RHA shop at the cost of £50.00 4 | www.haulageindex.co.uk

The ADLV believes that as most fleets move to biannual or quarterly checking, motivated by the general trend towards a lower cost per check, the risk of fleet drivers carrying undeclared endorsements will be dramatically reduced.

From a current base of 1.4 checks per driver per annum, the ADLV believes that the figure is likely to exceed to 1.7 checks per driver per annum in 2016.

The number of checks through the ADLV membership has been rising steadily over the course of this year it is expected that the total number will now increase to over 2.5 million in 2016, a growth rate of around 25% per annum.

Commercial vehicle production up one third in 2015

British commercial vehicle manufacturing output grew by a full third (33.3%) in 2015 with nearly 95,000 (94,479) commercial vehicles rolling off production lines, according to figures released by the SMMT (Society of Motor Manufacturers and Traders).

Demand also rose by almost exactly a third in both domestic and export markets, with Europe buying the vast majority of exports (88%), followed by Asia (6.3%).

British CV manufacturers also closed 2015 on a high note, with output for December up 7.7% to 6,625 units produced, compared with the same period in 2014, driven equally

by UK and overseas markets The figures are clearly good news for CV manufacturers in the UK, but a shadow of their former health. Back in 2009, British CV manufacturer produced nearly a quarter of a million vehicles.

News

FTA releases 2016 update of legal guide

The Freight Transport Association has released the 54th edition of its Yearbook of Road Transport Law. Updated for 2016, the publication is designed to provide commercial vehicle fleet operators with all the information they need on road transport legislation.

It comprises 460 pages covering topics such as operator and driver licensing, weights and dimensions, Construction and Use and traffic regulations, as well as material regarding employment, health and safety, plus key addresses and other contact details.

FTA members receive a free copy, downloadable from their account on the FTA website (see link below). Additional copies cost £42 for members and £80 for non members, with discounts for multiple orders.

Microlise Driver of the Year awards now open

Microlise has launched its HGV Driver of the Year awards for 2016, with four new categories and a revised entry process claimed to enable transport operators to put their best drivers forward.

The new categories are: Lifetime Achievement; Most Improved Driver; HGV Hero; and Young Driver of the Year.

Drivers can be nominated through the Microlise Transport Conference website before the closing date of 19 Friday February 2016.

Nominating a driver is free and all winners will be announced at the free-to-attend Microlise Transport Conference 2016, at the Ricoh Arena in Coventry on 18 May in front of 1,000+ delegates.

To view the criteria for the new awards, or to nominate one of your drivers for an award go to www.microliseconference.com/ awards.

Lower LCV emissions with new oil from Fuchs

Lubricant supplier Fuchs has released Titan GT1 OW-30, a performance engine oil for vehicles with exhaust aftertreatment devices.

Designed for petrol and diesel light commercial vehicles, Fuchs says the product helps to extend the service time of all exhaust treatment systems as well as offering protection against wear in highly-stressed diesel and gasoline engines, thanks to its low level of sulphated ash, phosphorous and sulphur.

• The Owens Group looks to expand following year of profit growth • FTA critical of mayor’s move to make HGVs retrofit extra nearside cab windows • HGV drivers to receive six-points on their licence for mobile phone offences Wincanton cuts subbie rates as fuel prices fall •

• Too soon to know effect of Tata cuts on hauliers • MPs warned: driver shortage will hit small hauliers hardest • Thompsons launches first production tipping trailer • No vans involved in Renault vehicle recall • VisionTrack launches next generation 3G vehicle cameras for fleets • FTA launches Driver of the Year competition • Supermarket diesel cuts – good news for industry • Transport Exchange Group celebrates 1,000th vehicle integration • SDC secures two year trailer order from TOM Vehicle Rental

www.haulageindex.co.uk | 5

News

Don-Bur launches online trailer design tool Don-Bur has launched an online trailer design tool – said to be the first of its kind – which will allow operators to generate fully illustrated engineering drawings of custom trailer options.

Called Trailer Builder, the technology features simple drop-down menu options for users to select, altering basic dimensions to suit individual preferences.

A drawing is generated in seconds and can be printed or saved.

“Quite often, our potential customers don’t know what to ask for because they don’t know what’s possible,” says Richard Owens, Don-Bur’s marketing manager.

“In addition, for a 3PL, it would be difficult to

TRW Aftermarket promises innovative corner units for 2016

TRW Aftermarket, which became part of ZF’s active and passive safety technology division last May (2015), says it will focus on product innovation, range development and added value initiatives for 2016.

Kevin Price, UK marketing manager for TRW Aftermarket, says the company intends to maintain its position as “the leading global supplier of corner module [braking, steering and suspension] parts and systems”.

Says Price: “Becoming part of the ZF family takes things to another level. We now have the strength of two of the world’s most powerful OE automotive brands behind our aftermarket offer.”

And he adds that TRW Aftermarket released more than 500 new corner module parts in 2015.

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offer their customer an optimised solution without having a representative from a trailer manufacturer present to discuss available options,” he continues.

“This new tool provides a unique opportunity for anyone with access to the internet to quickly develop and illustrate a custom solution – all possible and all compliant.”

Don-Bur is also using the new technology internally. The company says previously it could take 30 minutes or more to draft one potential trailer concept. Now, drawings are created “automatically in milliseconds”.

DVSA names Gareth Llewellyn as chief executive

The DVSA has appointed Gareth Llewellyn as chief executive, after Alastair Peoples stepped down from the role last year.

Llewellyn, who will start in his new role on 1 April, previously held directorate roles at Network Rail, National Grid and Biffa, among others.

DfT’s permanent secretary Philip Rutman said: “The work of DVSA and its dedicated staff is essential in delivering a safe road network for users right across Great Britain.

“I am confident that Gareth will provide excellent leadership to the organisation as it moves forward in a busy and challenging period ahead.”

Rutman also expressed his thanks to interim chief executive Paul Satoor for “the outstanding commitment he has shown during this period”.

Satoor will return to the role of deputy chief executive once Llewellyn has taken over.

To become a part of this exciting new trading platform for the transport industry then call us on 01202 473666 or visit

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New RoSPA course to help fleets improve occupational driving safety

The Royal Society for the Prevention of Accidents (RoSPA) has launched a new course designed to help organisations improve the safety of their fleet drivers.

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he Royal Society for the Prevention of Accidents (RoSPA) has launched a new course designed to help organisations improve the safety of their fleet drivers.

behaviour within their organisation, by taking responsibility for assessing and feeding back to drivers and management on critical issues.

The Driving Mentor and Assessor Programme has been developed by RoSPA based on its work with energy firm SSE to improve the standard of driving across the company’s fleet of 7,500 vehicles, which clocks up in excess of 40 million miles each year.

“They will gain an understanding of the human factors that contribute to the occupational road risks that drivers are exposed to every day. The mentoring part of this course is a real game changer, as qualifying mentors are equipped with the skills to work closely with drivers and managers to develop driver improvement programmes within their company. We are proud to have worked with SSE on bringing this course to market, and have already taken bookings from other big names such as Greggs.”

The new course, aimed at employees who are responsible for in-house driving assessments, provides attendees with the skills to assess and mentor drivers.

The five-day training programme includes a range of scenarios and role play situations that will heighten the ability to identify, analyse, and provide written and verbal support to company drivers if in need of further development.

Driving mentors will be put through their paces in the RoSPA Occupational Road Test, with the examination forming part of the qualifying process, while group exercises and in-vehicle training sessions will also cover areas ranging from the Goals for Driver Education Matrix to company policy and procedures.

Colin Knight, RoSPA fleet safety audit manager, said: “The course will enable delegates to positively change driver 8 | www.rospa.com

On successful completion of the course, attendees will receive certification demonstrating that they have passed the RoSPA Occupational Advanced Driving Test and RoSPA’s Driver Assessing and Mentoring Tests.

The course is typically held at RoSPA’s Driver Training Academy in Kings Norton, Birmingham, but training can be provided at mutually agreed alternative locations, such as an organisation’s head office.

DIRECT YOUR FLEET TO A SAFER ROUTE At work, road accidents can seriously affect the profitability of your business, your brand and employee wellbeing.

Our wide range of services has been designed with businesses in mind and can be tailored to your specific requirements. What’s more we’ll come to you at a time to suit you.

RoSPA’s fleet services include: • Fleet audit • Fleet risk assessment • Proactive driver training • Driver skills training (including CPC) • Course accreditation • Global bespoke fleet solutions

0121 248 2233 enquiries@rospa.com www.rospa.com

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Lorry Driver Crisis Could Get Worse Before It Gets Better

The Government and Industry urgently needs to address driver shortage

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he great British trucker is in danger of disappearing from the nation’s roads, transport bosses have warned.

Only 17,000 new HGV drivers qualify each year, so over time, the shortage is set to increase.

With 85% of all goods consumed in the UK being moved by road, a shortage of lorry drivers threatens to bring the industry to a grinding halt.

The trucking industry currently employs 2.2 million people - the UK’s fifth largest employer - and is worth £74bn to the UK economy .

The 600,000 HGV-licensed drivers currently registered in the UK have an average age of 52, with around a quarter set to retire in the coming decade.

Marc Preedy, from Dunlop, said: “There are not enough drivers and the long-term picture indicates that we have an enormous skills gap that the industry urgently needs to fill.”

Numbers are already short by up to 60,000 drivers but tyre-makers Dunlop and the Road Haulage Association (RHA) say we are headed for crisis unless more new truckers take up the business.

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The Government has once again ignored the urgent need for vocational training investment within the logistics sector, a decision that is simply not good enough

according to the FTA. The Autumn Statement and Spending Review outlined by the Chancellor, George Osborne failed to acknowledge the requirement for proper funding for training professional drivers.

In reply, the Freight Transport Association (FTA) stated that road transport operators are facing a huge problem of hiring qualified professional drivers with a current shortage of around 45,000 needed to fill the gap in the UK. And with no official funding mechanism for HGV training that can cost up to £3,000, the situation is only going to get worse.

Sally Gilson, FTA Skills Development Manager said: “FTA is deeply concerned that without the proper funding for training the driver shortage problem is going to get worse. The average age of a professional lorry driver is 52 and the freight industry is desperate to engage with young people. There must be a route available for people wanting a career as a driver - without access to apprenticeships this issue will only be exacerbated.”

Within the Spending Review the Chancellor announced that 3 million apprentices would be in place by 2020, and that to ensure large businesses share the cost of training the workforce, he will introduce a new apprenticeship levy from April 2017. But a decision to reject training standards for LGV drivers was made by the Minister of Skills – Nick Boles, earlier this year.

to fund apprenticeships that they may not be able to provide unless the Skills Minister reverses his earlier decision to reject HGV apprenticeships.

“Setting a target of 3million apprenticeships will not plug the significant skills shortages that the freight industry is currently experiencing. There has already been an 11% spending cut to the adult skills budget so for those who do not fit into an apprenticeship, mainly the over 24’s, funding is near impossible to find.

“Although the Chancellor announced that the Advanced 24+ loan would be extended to 19-23 year olds, the crucial change needed for the logistics sector is to expand the loan to cover Level 2 qualifications, therefore opening this up to HGV tests.”

Engineering is currently the most difficult job to fill in the UK and driving the third hardest. In its Autumn Statement submission the FTA had asked the Chancellor to support industry-led training schemes and student loan-type arrangements for those seeking to acquire vocational skills, adding that Government funding for improved roadside facilities, including lorry parks, would make the industry a more attractive prospective employer.

Ms Gilson concluded: “With an apprenticeship for HGV driver’s post 2017 still in the balance, it seems as though the Chancellor expects large companies www.haulageindex.co.uk | 11

The perfect match: A new solution to the daily quest for drivers

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here’s a new name on the logistics scene that’s tackling the driver shortage head-on. Locatedriver.co.uk is a dedicated driving and logistics industry hub which dramatically reduces the costs, time and stress of logistics managers and recruiters alike as they search for the drivers they need. Locatedriver.co.uk is neither a transport firm nor an agency, but a kind of ‘logistics matchmaker’ that makes life easier for hauliers and recruitment agencies across the UK by matching their driver needs and availability. And all at the click of a button!

Rooted In Experience It’s no surprise that locateadriver.co.uk is the brainchild of individuals steeped in the logistics industry. With more than 60 years of sector experience between them, the company’s two directors understand only too well the challenges, expense and sheer frustration of the relentless search for the right drivers in the right places at the right time. Indeed, it was these constant pressures that got them both thinking that technology had to offer an easy and lowcost route to locating the resources they needed. As well as driver availability, those resources might also include opportunities for firms, agencies and others to advertise their temporary and permanent jobs and training courses. Crucially, locateadriver. co.uk would act as a completely independent hub, helping the industry to work together more constructively and efficiently at a remarkably low cost.

12 | www.locateadriver.co.uk

The result is an online hive of activity with a rapidly growing UK membership of logistics customers and agencies who are already appreciating the time, stress and cost savings generated. Searching locateadriver. co.uk’s huge multi-agency database is quick and easy. You simply enter the licence categories, dates and locations needed for your jobs and this unique system directs you straight to the agencies with the right availability. It puts an end to constant calls, call-backs and let-downs, leaving you free to get on with the rest of your day, and if you’re struggling with multiple locations, the hub’s dedicated national accounts managers are on hand to help. Membership also entitles busy logistics personnel to advertise their own vacancies for permanent drivers on the dedicated jobs board and to track down the training courses they need to upskill their people and minimise road risk.

This exciting new venture delivers major benefits for the logistics industry and supports closer working relationships with agencies, yet membership costs only £39.99 per month, with no minimum contract or tie-ins (and right now, you can try out all the benefits with a FREE 30-day trial)!

No-one can resolve the driver shortage instantly, but by matching logistics customers with the right agencies and drivers, locateadriver.co.uk relieves the pressure and helps everyone to enjoy a less stressful, more productive and costeffective working day.

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One Too Many Maybe?

Breathalysers are becoming increasingly common especially in jobs where there is significant risk involved and safety is paramount.

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reathalysers are not exclusively used by police officers anymore.

Breathalysers in the workplace are becoming increasingly common and are being used by many employers to test their employee’s alcohol levels.

Breathalysers are becoming increasingly common especially in jobs where there is significant risk involved and safety is paramount. Alcohol and drug testing in the workplace is now almost routine in many industries and pre-employment medical examinations Testing at work has become more commonplace as rates of social drug and alcohol use have increased. Increasing

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social drug use is recognised to impact negatively on workplace productivity and safety. Increasing awareness of employers duty of care within the workplace with the need to ensure a safe working environment at all times justifies indentifying employees attending the workplace under the influence of drugs and/or alcohol.

Employers have a general duty under the Health and safety at Work act 1974 to ensure, as far as is reasonably practicable, the health, safety and welfare of employees. Many organisations now operate workplace alcohol policies to ensure that employees are sober during working hours and to identify and help

employees with a drink problem. They are most commonly found among indistries which are safety-sensitive, such as transport. Examples of employers with workplace alcohol policies include Ford Motor Company, Marks & Spencers and Manchester City Council.

for cannabis or cocaine in a shock random study at a drug-screening lab.

Employers who don’t have alcohol policies should draw them up in consultation with unions in the workplace. Policies should cover topics such as tackling the causes of excessive drinking, confidentiality, counselling, screening, testing and occupational health services.

Scientific director Nichola McChrystal says that, on average, 36% of drivers will test positive for two drugs in an initial ‘random sweep’ of the majority of staff at a firm.

The transport industry carries significant risk and while the safety argument works for haulage drivers and fork lift truck operatives, the productivity argument increasingly works for all other employees and increasingly managers at all levels.

An articulated lorry, in the UK, has a maximum gross weight of 44 tons, unless it is involved in specialist heavy haulage operations, in which case these can be upto 150 tons so a lorry is the most dangerous vehicle on the road. Haulage companies and owner operators are continuously implementing new and strategic technologies to improve driver and vehicle safety. Breathalysers should be and need to be one of them.

Today, Haulage companies and Owner Operators can use a personal breathalyser to test their drivers and their own alcohol levels to ensure they are below the relevant legal drink driving limits and can drive legally.

One in three drivers drug positive One in three lorry drivers tested positive

The results come from Salford-based Bioclinics, which specialises in drug testing for hundreds of firms in the north west.

She believes drug use in this country is seriously underestimated - especially among those in safety-critical roles such as transport.

A spokeswoman from the Road Haulage Association said: “We find these figures to be startling and any measures that can be taken to eradicate this practice would be welcomed.

More operators are going down the testing route as it is so important. The whole issue of compliance is becoming greater and more common.

We all understand the implications of driving under the influence of alcohol and if you’re found to be over the limit whilst driving you run the risk of prosecution and losing your license.

After a heavy night, you may still be over the limit in the morning and alcohol affects people differently so you can’t be too careful. So keep a breathalyser handy as it takes away the guesswork and gives you peace of mind. Breathalysers are a reliable way to stay safe.

www.haulageindex.co.uk | 15

A

Meet the UK’s leading drug and alcohol safety experts

t AlcoDigital our team of drug and alcohol specialists has been working with local authorities, governmental institutions, corporate companies and small businesses for nearly 15 years helping them to develop robust Drug & Alcohol Policies tailored to their specific requirements.

We pride ourselves on providing a first class, friendly service and we are the only company in the UK who will personally visit your business to discuss your Drug & Alcohol Policy and advise you on your company’s individual needs.

Through our work with approved institutions we have developed an unrivalled knowledge and expertise of Drug & Alcohol Policy.

We work closely with the FTA (Freight Transport Association) and are an associate member of FORS – the highly regarded Fleet Operator Recognition Scheme.

In addition to guiding you through the maze of Drug & Alcohol Policy implementation we offer a range of complementary services that are essential to ensuring your company establishes and adheres to Drug & Alcohol Policy best practice.

Home Office Certified, Professional Equipment

We offer businesses a complete range of professional quality, highly accurate equipment for testing their staff. From UK Home Office approved breathalyzers to vehicle interlock devices and drug testing equipment we work with you to provide appropriate solutions for pre and post screening including collating data and producing evidential printouts at a price you can afford.

“Claire Hopper, National Sales Manager”

Onsite and online training

We provide fully certified, face-to-face onsite training as well as eLearning courses that allow staff to keep abreast of changes and updates to legislation at a time and place to suit their schedules.

Our onsite courses are run in small groups using the same equipment that your business uses to ensure each candidate is fully capable of correctly operating and interpreting the results of your testing devices. Candidates will also receive a comprehensive insight into how to spot the different signs and symptoms of drug and alcohol misuse and its relevance within the working environment.

Calibration and repair service

To keep your equipment in full working order and accurate we provide a full calibration and repair service. We are an authorised repair and calibration centre for more manufacturers than any other centre in the UK, including Draegar, Lifeloc, C4, Sentech and Q3i.

For more information about how we can help your business or to arrange a free review of your Drug & Alcohol Policy, please visit www. alcodigital.co.uk, call Claire Hopper on 020 8454 7372 or email ClaireHopper@AlcoDigital.co.uk

Drug & Alcohol Testing, Training and Compliance Freight Transport Association

ID: A00185

Do your testing procedures and Drug & Alcohol Policy comply with the relevant obligations?

Since 2002 we have supported Local and National Government Agencies, major PLCs and small business with training, equipment and advice.

For a completely free review, either by phone or at your offices (and with no commitment to buy) call Claire now on 0208 454 7372 or email ClaireHopper@alcodigital.co.uk > Breathalyzers > Drug Testing > Vehicle Interlocks > Certified Training > Drug Advice Service > Calibration and Repairs “Some say… that on the track I push my limits, but safety and precision is key and I never guess the morning after – I take control with AlcoDigital.”

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DETECT TO PROTECT!

D.Tec can train your managers and implement the DrugWipe screening system into your business

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o further progress the fantastic success of the police anti-drug driving campaign, the Department for Transport recently provided £750,000 funding for -

In one county using DrugWipe, after only 9 months the traffic police are making 10% of ALL their forces convictions from just drink and drug driving.

DrugWipe is now being used by every single * Additional Field Impairment Test (FIT) police force throughout England and Wales. training of traffic police officers, Being just the size of a couple of biros they can be stored in all traffic cars and in most * Further blood confirmations of those operational police vehicles alongside the failing drug tests breathalysers. Police are now being told, “If you have any suspicion, use a DrugWipe”. * More stock of the recently ‘type-approved’ roadside screener DrugWipe.

These statistics prove beyond any doubt that drug driving is a very real problem on This funding was used throughout December our roads!

2015 in the new high intensity pre-Christmas drink and drugs campaign and also to facilitate From a workplace perspective, D.Tec can a specific anti-drug driving awareness and train your managers and implement the enforcement campaign in February 2016. DrugWipe screening system into your business. UK Sales Manager for workplace Since commencement in March last testing Gareth Salisbury explains “DrugWipe year, police forces are reporting that the has been proven to be an effective means availability of DrugWipe and the new of detecting drug drivers at the roadside legislation, similar to that of the roadside and the statistics above tell us of the very breathalyser has allowed the prosecution real issue that exists. From the results that of many thousands of drug drivers. More we see within the workplaces that we do specifically, when a Field Impairment Trained supply, we can also confidently say that police officer decides to use a DrugWipe, there is a very real issue amongst many they get a positive result 90% of the time. safety critical industries including passenger transport; D.Tec can help guide companies When other operational officers who through every step of implementing are not FIT trained and unfamiliar with a workplace D & A policy and testing spotting the signs of drug use decide to programme. Our testing methods are an use a DrugWipe at a collision, they get a effective deterrent against employee drug positive in 10% of the cases. So the worrying or alcohol misuse, using credible onsite statistic from this is that in 1 in 10 collisions, screening drug and alcohol testing solutions someone has taken cannabis or cocaine! including DrugWipe, the polices choice!”

18 | www.dtecinternational.com

NEW MEMBER

PROFILE

D.TEC INTERNATIONAL LIMITED

DRUG & ALCOHOL TESTING - EDUCATE, DETER, DETECT, DISCIPLINE Did you know?

• A regular drug or alcohol misuser is 4 times more likely to be involved in an accident at work and 3 times more likely to claim against their employer.

• Almost 17 million working days are lost each year in the UK due to alcohol misuse alone.

• 25% of registered drug addicts are in full time employment.

• More than 1 in 6 people in the prime recruiting pool aged 16-24 take drugs regularly.

• Cannabis, the most used drug has the tendency to make people ‘want to sit around and do nothing’. How will this affect productivity in the workplace?

Contact Information: Gareth Salisbury Telephone: 07500 770887 Email: gareth.salisbury@dtecinternational.com

D.TEC INTERNATIONAL LIMITED is a specialist service provider of drug and alcohol testing services to safety critical industries and can manage the whole process of offering a very simple solution to what is often perceived as a complex problem! From initial policy development to individually tailored awareness training courses, we also have a range of testing solutions that your managers are trained by us to use. All of our equipment is quick to use, clean, non-intrusive sample collection and importantly cost effective when compared to expensive, time consuming external companies being called to carry out testing.

Our core drug screener, DrugWipe has now been type-approved to be used by the British Police at the roadside and within the police station, an accolade reserved only for the most reputable equipment. Alongside our Home Office Approved / Police specification breathalyser range and laboratory collector call outs for confirmation drug testing, we also ensure that our systems our within the legally defensible workplace testing guidelines.

Ean Lewin Telephone: 0800 371 898 Email: ean.lewin@dtecinternational.com Web: www.dtecinternational.com THE BULLETIN I S NOVEMBER/DECEMBER 2015 49

THE CAMERA DOESN’T LIE

Prevent fraud and improve driver performance with in vehicle cctv systems

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ith ever rising insurance costs, more and more companies are searching for ways to cut down their bills and reduce their risk. By having a CCTV Vehicle Camera System you will have clear evidence on the cause of an accident, this is particularly important if your driver did not cause the accident.

For more serious accidents, the video footage can also be used as evidence in court, if there is any doubt over the cause of an accident, helping you to protect your driver from malicious claims.

This recorded footage is increasingly resolving insurance claims and prompting ever more fleets across the country to install cameras in their vehicles.

Initially this investment was intended to provide protection from insurance fraud via so-called ‘crash for cash’ scams.

These would see criminal gangs deliberately

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contrive crashes in order to claim for fictitious personal injuries, vehicle repairs and replacement hire car.

The illegal practice is alarmingly simple to execute and fleets, especially liveried commercial vehicles, have found themselves under attack.

“Gangs have specifically targeted branded vehicles because they know the vehicle will be insured, it is unlikely to be driven by the owner, and the driver is less likely to defend a claim as vigorously as an owner,” says Matt Warden, managing director of corporate motor insurance at Towergate Insurance.

The Insurance Fraud Bureau estimates that ‘crash for cash’ fraud costs the insurance industry £392m each year.

Like many fleet decision-makers a recent poll found that 69% of respondents would consider using in-cab cameras, while only 15% already do, meaning 85% of are still

vulnerable. The CCTV system will also illustrate other data gathered both of collisions and near misses, allowing the company to respond immediately to any accidents or incidents involving its vehicles and consequently minimise financial and operational risk.

The end goal is significant cost savings from improved driver behaviour, lower accident frequency, shrinking insurance claim costs and the reduced premiums that follow.

Many insurers seem persuaded of the benefits of in-cab cameras and the footage they provide, and are increasingly prepared either to contribute towards the cost of the camera equipment or offer premium reductions to make the installation of cameras more affordable and attractive to cost-conscious fleets.

Moreover, as the price of the technology has tumbled, so the economic case for installing cameras, not just in HGVs but also in vans and cars, has strengthened.

“Installing cameras is a great idea,” says Larry Smith, regional trading director of Towergate Insurance. “It’s the ability to settle claims really quickly; the evidence is indisputable.”

This is transforming the resolution of contested claims that previously would have left insurers with no option but to accept 50:50 liability.

And with conclusive film evidence, the faster a claim can be settled, which further drives down costs.

For fleets with a rapid turnover of staff, such as courier firms, the camera evidence can help to settle claims after an employee

or agency driver has left the business.

And daily rental firms are seizing the opportunity to protect their expensive assets by installing cameras to record a hirer’s driving experience.

Insurance company Swiftcover is already offering a 10% reduction in premiums to drivers who fit a dashcam.

“We believe that by using a dashcam and being able to accurately and quickly establish who was at fault, we will save money and therefore motorists will significantly benefit from lower premiums and more responsible driving,” says Roman Bryl, Swiftcover product manager.

On the fleet side, evidence is mounting that the installation of cameras leads to an immediate improvement in behaviour behind the wheel as drivers realise that any poor decisions or actions will be captured for posterity.

Every Fleet manager has wondered what their drivers get up to when out on the road. CCTV Vehicle Camera Systems help you monitor driver behaviour and activity.

Remember the way the vehicles are driven and the behaviours of drivers will all impact on the company’s reputation. In addition bad driving habits can increase wear and tear of the vehicles and increase fuel usage.

This technology is perfect for your drivers to help them drive more safely. Both internal and external CCTV Vehicle Camera Systems can help with blind spot activity and provide reversing aids by giving your driver a live feed of everything around them, including people or other cars. This is a feature that most drivers value especially those in large trucks or vans. www.haulageindex.co.uk | 21

KEEPING AN EYE OUT!

INSTALLING A VEHICLE CAMERA OFFERS COMPLETE PEACE OF MIND.

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yewitness Cameras are the UK’s marketleaders when it comes to the supply and installation of professional multibrand vehicle camera systems. From a single forward facing camera up to multi-channel DVRHDD systems, Eyewitness Cameras are more than confident they’ll have the expertise and product knowledge to offer the perfect packaged solution to meet any requirements you and your fleet may have.

Eyewitness Cameras have researched and extensively tested the majority of systems currently available and accordingly supply those which they believe are the best in terms of quality, features, specification and price. With technology continually improving, you can rest assured they are best placed to the find the perfect vehicle camera system with the latest specification, whatever your budget. They supply direct to the Fleet, Logistic, Private and Contract Hire sectors and provide a nationwide fitting service if required.

Vehicle camera systems in the UK are fast becoming ever more popular and for good reason. They provide complete, unbiased, and irrefutable evidence in the event of a road traffic collision or any other incident involving your vehicle. The High-Definition video evidence provided by digital cameras is invaluable in these situations, recording irrefutable proof of fault and assisting in the defence against spurious and aggravated claims. Eyewitness Cameras state that: “Installing cameras as part of your vehicle security system can potentially save 22 | www.eyewitnesscameras.com

you thousands of pounds on insurance premiums. Using video evidence to protect a company’s fleet and its drivers, fraudulent insurance claims can be disproved instantly”.

The rapid growth of Eyewitness Cameras has seen the company recently partner with an independent insurance broker.

Grove & Dean. Their commercial insurance department offers a full range of products for all types of business offering unbiased advice based on the full range of products offered by the UK insurance market. They are confident that their Motor Fleet insurance cover compares favorably with any other currently available in the marketplace.

Grove & Dean offer cover for a range of vehicles, including: Cars, Vans, Lorries, Haulage, Mini-buses, Coaches and Private & Public hire vehicles. For more information contact Jim Hooper, Group Commercial Manager on 01708 436811 or email jim.hooper@grove-dean.co.uk Whether your requirements are for single or multi-camera systems, Eyewitness Cameras can source, bespoke design and install the very latest camera packages that best suit your company’s needs.

For more information about Eyewitness Cameras or to find out about a particlar product please visit www. eyewitnesscameras.com, call us on: 01245 257 133 or email sales@eyewitnesscameras. com.

Can your business afford do without SmartWitness dashboard cameras?

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martWitness makes Britain’s most popular vehicle journey recorders – allowing your company to monitor all around its vehicles with just a single camera.

As well as recording high quality images covering the front, rear and interior, the system can record vehicle location, vehicle speed, driving style and impact force, providing vital, court admissible evidence in the event of an accident.

SmartWitness’ range of products provide fleet managers, hire firms, hauliers and private individuals with driving aids to facilitate safer driving and offer complete protection against the ever-increasing threat from fraudulent insurance claims on our roads.

SmartWitness partner with more telematics and insurance partners than any other camera provider, offering a fully integrated solution.

Luxury chauffeur company Tristar Worldwide made savings of £60,000 a year after installing SmartWitness cameras to its fleet of vehicles, cutting its accident rate by half. Wrings Transport said their accident rate was halved after installing SmartWitness in their 50-strong fleet.

Wrings MD Stuart Wring said: “Our accident rate has reduced markedly because drivers know their journeys are being recorded and behave more responsibly.” At Brian Yeardley Continental hauliers the accident rate went down by half after installing SmartWitness and the insurance bill was reduced by £25,000. Brian Yeardley do lots of Channel crossings and the cameras have also stopped the problem of migrants trying to stowaway on its vehicles at big ports such as Calais.

Manager Director Kevin Hopper said: “Since

24 | www.smartwitness.com

installing SmartWitness cameras and fitting the stickers to the trucks and rear doors of our trailers where the immigrants normally make entry we have not had any incidents and I do apportion a lot of this to SmartWitness.

“I also believe the cameras made a significant contribution to the reduction in our insurance premium.” Daily Telegraph motoring columnist James Foxall said: “SmartWitness has achieved remarkable savings in hauliers’ insurance premiums.”

Insurers have found that just two per cent of incidents recorded on SmartWitness cameras result in disputed claims – against an industry norm of 40 per cent for all motor claims.

SmartWitness products are recommended by major insurers and officially approved

by Transport for London. They provide complete integration with Telematics Systems – so all fleet management and driver information is accessed through the telematics provider’s system.

SmartWitness won the Fleet News award for ‘Best New Product’ for the KP1, hailed as “the most advanced vehicle journey recorder in the world.”

The KP1 is the most powerful 3G/4G instant video transmission vehicle camera with in-built G-force accelerometer, GPS and telematics data.

SmartWitness’ professional dash-camera range features full HD and 170-degree lens to provide a comprehensive view of any incident.

Visit Smartwitness.co.uk to learn more about its range of products, or call its helpline on 0844 947 1000. A video demonstration can also be seen by searching for ‘SmartWitness’ on YouTube.

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Secure your cargo

“An additional danger comes from the effect of insecure cargo on the vehicle’s steering and control.”

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s many as a quarter of all accidents involving road freight vehicles result from poor load security. Keeping loads secure is a huge subject, on which a number of large regulatory and advisory documents have been written.

Unsecured cargo can fall from a vehicle, or be thrown from it, at any time in the load’s journey. It’s a danger to those who load and unload the vehicle, to pedestrians, to other road users and to the driver as well.

An additional danger comes from the effect of insecure cargo on the vehicle’s steering and control.

It is a major topic of discussion for the Freight Transport Association (FTA), which has been looking closely at how the load security rules are being enforced in Britain and how businesses can be sure of complying with them.

The question of how to comply is not

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always an easy one to answer precisely, but the consequences of failing to comply can be very serious.

Risks include heavy punishment by the law and, in the event of an accident, expensive damage to vehicles, loss of goods and, most tragically, injuries or fatalities.

Richard Owens, of commercial vehicle manufacturer Don-Bur, has been advising FTA members on the principles, regulations and methods involved in load security.

“One of the first things to understand”, he says, “is that there are two different parts to load security: containment and constraint. If you compare loading a lorry to packing items into a box, containment is simply ensuring that they don’t fall out of it. Restraint is making sure they don’t move around inside the box.”

He continues: “If you place an object on the deck of a vehicle, its own weight will initially hold it in place. But once the vehicle starts to move, the load becomes subject

to other forces. If the vehicle travels slowly and smoothly, friction between the object and the deck may initially prevent the load from moving. The problem comes when the vehicle brakes harshly or changes direction suddenly. That’s when the load will want to continue moving in its original direction and will overcome the effect of friction.

“The heavier the object, the greater will be its kinetic energy and its tendency to shift. Bumps in the road will increase this tendency, as they cause the load to lift up slightly above the deck and reduce the friction. Once the heavy object starts to move, it becomes a ‘battering ram’ – and the larger the distance over which it is allowed to move, the more powerful that battering ram becomes.”

There are many different solutions for restraining and containing goods safely, of which just a few examples will be mentioned here. For containment, curtains can play a part if they are appropriately designed and fitted with straps or other security devices.

Side nets, side webbing and rigid ‘cabbage’ boards are other options.

For restraint, standard curtains are not suitable and purpose-designed straps must be used in preference to ropes.

Straps suspended from the roof will not be sufficient, at least on their own, as the vehicle or trailer body will not provide enough strength.

Straps extending over the cargo, from one side of the loading deck to the other, give much greater security as they make use of the much greater strength of the chassis. In the UK this is known as ‘raveto-rave’ strapping and it is the method recommended by the government’s Health

and Safety Laboratory.

Other restraining methods include cross strapping; longitudinal and transverse strapping, transverse nets and load restraint tracks. On the Don-Bur website you will also find the ‘Load-fix’ solution, which is a versatile rave-to-rave system. A variety of lashing post designs can be found on vehicles and these are greatly preferable to rope hooks.

The FTA has also received advice from Mark Horton of the UK’s Vehicle and Operator Services Agency (VOSA) on the reasoning behind this government agency’s new approach to enforcement.

To reduce injuries and fatalities, VOSA is making a big effort to check that companies are complying with the rules on load security.

The European Union’s Directorate-General for Energy and Transport has developed best practice guidelines on cargo securing, which give details for many different load types and situations. For the UK, the Department for Transport’s code of practice on safety of loads on vehicles is also very detailed.

Specialists such as Don-Bur and Ratchet Straps UK will be able to give additional advice and interpretation, but it is not always possible for the guidance documents or their interpreters to give a precise guarantee that a particular solution will comply with the rules in a particular situation. As in many cases, the safest approach is to try to do more than the law requires.

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Safely securing road freight loads

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atchet Straps can be used in so many ways. They are a versatile tool for securing cargo in a van, lorry, trailer or truck. Ratchet straps are some of the most used tie down straps in the business. They provide both security for small or large loads and are a safer alternative than traditional chain tie downs. ratchet straps can hold large amounts of weight and come in a variety of sizes. There are ratchet straps for almost any situation and they can be used for any type of tie down purpose.

The way that a ratchet strap works is that it has two pieces of nylon webbing that have hooks at each end. There are different types of hooks available and they can be used for different tie down jobs. The nylon straps are fed into a ratchet device that can be moved to increase the tension on the straps. This allows the ratchet straps to hold down various loads by securing them against movement. It also allows them to be used for towing vehicles.

The type of hook at the end of your ratchet strap is important because it will determine where the ratchet strap can be used. ratchet straps with a flat hook on the end are ideal for tying down loads of materials on flat bed trailers. These trailers have a metal flange along the edge that allows the flat hooks to be fastened on either side of the load. The ratchet part of the strap is usually left on one side of the load so that the driver can access the ratchet mechanism without climbing to the top of the load. ratchet straps with J hooks have two wire hooks attached to each end. These types of

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straps are used for securing material to the back of a pickup truck or to the top of a vehicle. The wire hooks allow the straps to be attached to more surfaces because they are smaller than the flat hooks and have a tensile strength that allows them to secure loads up to 3,300 pounds.

There are also endless loop ratchet straps that are available for moving. These straps are connected to the ratchet at one end and the other end is free. After the load is in place, the strap is fed under and over the loop and then attached to the ratchet mechanism. The ratchet is then used to pull the strap tight and secure the load. This type of strap is useful when you do not have a place to attach a hook or where you have to secure a couple of different items together for storage or shipping.

There are even ratchet straps especially made for towing vehicles. These straps are usually attached to the axel of the vehicle being towed, allowing the truck to lift one end of the vehicle off the ground for easier towing and more maneuverability.

To see the complete range of ratchet straps available please visit www. ratchetstrapsuk.co.uk You can also call us on 0333 2027110 and we will help you find the right strap for your business and personal needs.

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The Evolution of Telematics

Telematics has evolved far beyond basic GPS technology as product providers continue to advance product features for specific fleet needs

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elematics has evolved far beyond basic GPS technology as product providers continue to advance product features for specific fleet needs.

The amount of telematics products available today has grown considerably over the past few years. Industry data shows mounting pressure on fleet companies to reduce their carbon footprint and develop a greener image has played a significant role in the growth of the market.

Fleet solutions providers are amping up features to target fleet-specific needs to cut costs and boost productivity, automakers have enhanced their lineups with in-vehicle technology systems that attract individuals seeking convenience, and even telecommunications companies have jumped on the bandwagon to offer applications and devices equipped with features such as location-based emergency services and navigation.

Telematics is now here in full force and is

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here to stay. Telematics has become an essential piece of tooling for all transport companies. Fleet Managers have integrated some version of the technology for routing or maybe to improve safety or remain competitive within their market. But there is more to it than GPS tracking or saving on fuel costs. With telematics software as robust as it is today, there are many features that can help increase your fleet’s productivity.

In a recent survey, 59% of fleets said productivity was a major benefit of implementing telematics — falling just ahead of decreased fuel consumption and improved routing. Arguably, nearly every benefit from telematics can result in increased productivity. Overall, 92% of respondents, which included more than 1,000 commercial and government fleet responses from fleets of all sizes, said telematics had a positive impact on their fleet.

Fleets also saw an average of nearly a

12% decrease in labor costs, showing how increased productivity can lead right to the bottom line. Additionally, fleets in the survey cited an average 10% decrease in fuel consumption with some respondents citing up to a 40% decrease. For accident costs, fleets cited an average of a 21.1% decrease.

So how can telematics help improve your fleet’s productivity? Attention to detail, small and incremental changes, and expanding the ways in which you use the software are ways to start.

Telematics is paramount when it comes to fuel management, some of the key benefits of a telematics system provides data to reduce idling time and gauge maintenance, heavily reducing fuel use and saving companies thousands of pounds. Teaching your drivers the correct way to handle their vehicles, which includes shutting off the engine when loading or unloading, working around the yard or when taking a break, is a surefire way to reduce those idling hours. You can further their willingness to cooperate with the software by showing them exact data that shows how much fuel they’re saving the company by using the technology. The productivity benefits of reducing idling is it might not only get them to the job sooner, but the reduced wear and tear on your vehicles will result in fewer maintenance issues down the line, saving you on time and costs when it comes getting vehicles in and out of the shop. But the first step through telematics is to figure out how much your vehicles idle and which drivers could use some additional pointers on how to end the habit.

Additionally telematics enables the capabilities to better track assets, saves you

time and money when it comes to dispatch, field and job tracking, billing preparations, and dealing with theft.

Installing telematics on equipment can help you to know which piece of equipment is available for dispatch and where it is, increasing efficiency and utilization. You can also monitor when equipment is running and performing billable hours. Telematics eliminates the guesswork from knowing when a vehicle was out on the road or making a delivery and provides accurate data. This aspect of tracking also means that the billing process and validation can be far more efficient.

Smaller fleets or fleets that let employees take vehicles home can also use it to crosscheck timecards and when a driver actually arrived to and left a job.

Another added benefit is Better tracking ties directly into more efficient, accurate routing. By knowing exactly which vehicle is where and what that vehicle is capable of, companies are able to operate more efficiently in a more productive way.

Driver safety should be one of the biggest priorities for your fleet. Without proper safety regulations and training, your drivers could be causing preventable accidents and incidents. What’s worse is that they may not even know what they are doing wrong.

Tracking metrics like hard-braking, speeding and seat belt use can help prevent incidents or help clear up disputed events between your drivers and other vehicles out on the road. Additionally, depending on the telematics provider, companies can also use the data to help clear up any “he said, she said,” or false claims of vehicle damage. www.haulageindex.co.uk | 31

WHY CHOOSE PDC We take a holistic approach and guide you through the minefi eld of implementing a system. With our help, advice and support you can be guaranteed to pick the system that is right for your operation, and we can then help deliver it in a timely manner.

We do this by fi rst ensuring you get the right solution, then working hard with all levels of the company on implementation.

This ensures that the system becomes embedded in the culture and operations on a day-to-day basis. We then drive through the project to ensure that those promised savings are achieved and the return on investment is met.

We can see through the myriad of options available on the market, and help pick the right system for your business. Please see a few of our recent case studies at www. pdugganconsulting.co.uk.

OUR RECIPE FOR SUCCESS If you would like to save 6% on your fuel bill and reduce CO2 emissions, telematics may be the answer. See the example cost/benefi t analysis below to help you understand the ROI of implementing a telematics solution. The key to success is taking a holistic approach to implementation, considering people, process and technology.

Example: A truck uses £50K of fuel per year, you keep the truck for 3 years. So the total fuel costs over its life is £150K. Savings of 6% over those 3 years equal £9,000.

Cost and Savings of telematics (per truck)

• A telematics system costs £600, spread over the life of truck.

• Project Management and driver training costs £400 for the fi rst year.

• Total project implementation costs £1000 per truck.

• The net fuel saving over three years per truck is £8000.

• Additional savings over 2nd and 3rd year on insurance, maintenance and tyres.

Call us at: +44 (0) 7549 649 765

There are thousands of technologies on the market, which one is right for you?

It’s a major investment. You can’t afford to get it wrong!

It’s not just about the technology and the tools!

Knowledge and expertise is a key component to a successful project!

WHAT OUR CLIENTS SAY:

Paul’s independent expertise “Without and hands-on approach I feel we would not have maximized the benefits possible from this complex system.

.”Greame Blackwell CM Downton

What’s the cost of doing nothing?

Get in Touch, I can help you!

What to do next

• Select a system that is right for your business and goals.

• Take a project approach to implementation.

• Incorporate driver training into the project.

• Adopt a top-down, bottom-up approach to building adoption of the telematics system.

Email us at: paul@pdugganconsulting.co.uk

Visit us at: www.pdugganconsulting.co.uk

Delivering Results, Not Reports

Paul Duggan Consulting

The New Standard of Telematics Consulting

No-fee Initial Consultation!

Accelerate Your Business Today!

Let PDC help you achieve success and growth in your logistics operation.

Assessment

Implementation

Results

Which technology is the best fit for your business; how should it be configured and integrated? We will help you deploy the right solution.

Whether you’re looking for expert guidance as you move through your deployment, or your team needs more in-depth support, I offer a range of highly cost-effective implementation services.

Which are the key success factors for business and how should you prepare?

Our services will help you to agree on strategic priorities and develop a improvement programme.

About PDC

Our Approach

Bringing innovation to the process of telematics.

Independent expertise

Member of the Chartered Institute of Logistics and Transport

My telematics consultancy was founded to address complex

business issues, advise on strategic business implementation and demonstrate the broader benefits that can be achieved across your fleet management and business.

Fuel cost savings of six percent are now realistic and demonstrated through using telematics, but before you embark on such an expensive project you should consider the technology options, the people and processes in your organisation, the investment strategy, and the knowledge and expertise required to make telematics a success.

Many years of experience Proven track record of success Flexible and consultative approach No risk initial consultation Member of RHA and FTA

Are You Compliant?

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With data at the touch of a button, make sure your compliant with the regulations.

ince 2006, tachographs are digital, which allows a more secure and accurate recording and storage of data than the previous analogue tachograph.

This device records all the vehicle’s activities, such as distance, speed and driving times and rest periods of the driver.

The system includes a printer for use in road side inspections and the driver has a card incorporating a microchip, which the driver must insert into the tachograph when taking control of the vehicle. This personal driver card ensures that inspections remain simple.

It is obligatory to install a digital tachograph in new vehicles having a mass of more than 3,5 tonnes (in goods transport) and carrying more than 9 persons including the driver (in passenger transport).

This aimed at helping to enforce the rules on driving times and rest periods and monitor the driving times of professional drivers in order to prevent fatigue, and guarantee fair

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competition and road safety.

Digital tachographs makes the system less vulnerable to illegal acts by users trying to distort the data. Digital tachographs will allow for easier and better control of drivers’ hours by operators and the enforcement authorities.

The activity information is stored in the tachograph head’s internal memory and simultaneously onto the flash memory chip contained within the digital driver card whilst it is inserted into the head. A digital driver card is issued to an individual driver by the DVLA. All the Driver activity Information such as speed, hours and distance is also stored.

Data can be locked in the tachograph head by using a company card. This ensures that the data cannot be retrieved by another company should the vehicle subsequently change ownership, or in the case or lease or hire vehicles that are used by many

companies during their life. All data can still be retrieved by use of a control card or a workshop card.

Data is stored as a .ddd file that can be imported into tachograph analysis software.

Then the digital data stored by the tachograph system can be analysed by computer and infringements automatically identified.

Digital data is encrypted and cannot be altered or deleted by the driver once stored on the card or in the head. Information is more explicitly defined in digital form and is less likely to be misinterpreted. there is a legal requirement to carry the card at all times when driving a vehicle, even if the vehicle is fitted, and being used, with an analogue tachograph. This is to ensure that a complete record of all the drivers’ activity is available for inspection at the road side.

It is important to remember, that if a driver does have a driver card and forgets to bring it to work, they will be unable to operate any vehicle fitted with a digital tachograph.

Driver cards must be downloaded at least every 28 days and the data stored for 12 months for record keeping purposes. If the driver’s data from the card is used also for the recording of RTD, then the data will need to be retained for 24 months. In the case of a driver leaving your employment, or notification that the card has malfunctioned, the data should be downloaded immediately. This will ensure continuation of records for all vehicle and driver journeys VU data must be downloaded at least every 90 days and stored in a manner which is accessible should the data need to

be examined by DVSA. If a vehicle is sold, transferred, or removed from service the VU data should be downloaded immediately.

All downloaded data should be stored securely and backed up on a regular basis.

This will ensure that if data is lost from your computer, it will still be available should a requirement to produce it, occur.

Vehicle unit data is downloaded using a download key. This is a device, again linked to computer software, which allows the data from the vehicle unit to be accessed (using a company card). The data is in raw form and must be stored in the format it was downloaded. This data is difficult to read, but is stored in a form which DVSA are able to interpret, should the need arise. The VU should be downloaded at least every 90 days.

Driver and company cards are issued for a 5 year period, after which time they will need to be renewed in good time to allow the continuation of the operation.

Driving a vehicle fitted with a digital tachograph, without a valid or defective driver card, could attract a fixed penalty of up to ÂŁ200.

If a driver card fails at any point, a vehicle may still be driven however, the driver must take a printout from the VU at the start and the end of the working day and annotate the driving, other work, POA and rest, on the reverse of the print out. Driver must inform their employer and apply for a new card from DVLA, immediately.

Tachograph software has improved considerably over the past few years due to the increasing production of commercial vehicles and the pressure to allow fleet managers to access data more easily. www.haulageindex.co.uk |35

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Why Transport Operators should adopt a ‘compliance-first’ approach

ith the DVSA focusing on the serially and seriously non-compliant transport operators, there is a growing recognition that technology can help operators managing their compliance and demonstrate to the authorities that they have effective systems and processes in place.

Caroline Hicks, DVSA Head of Enforcement has commented: “We want the cost of compliance to be relatively low, relatively steady and relatively known. As soon as you choose to be non-compliant the costs will increase and they will keep increasing so that no business can afford to sit in that non-compliant area.”

Tachograph analysis and compliance management technology such as Descartes Smartanalysis, reduce the rate of driver infringements and can help operators demonstrate to the DVSA that they are proactively managing their drivers and transport operation, taking all reasonable steps to prevent infringements and breaches of complicated tachograph and drivers’ hours regulations.

The key is to take a holistic, ‘compliance first’ approach. From tracking driver hours to checking licenses and ensuring prejourney vehicle inspections are undertaken, embedding these processes within day-to-day operations makes these essential aspects of compliance business as usual.

For example, automatically and routinely checking a driver’s license – including points – against the DVLA records not only saves time but avoids the risk of out of date information from the now discarded paper license counterpart. With up to date, accurate information, a company can rapidly assess the

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level of risk it is carrying based on overall driver endorsements and the potential impact on insurance. Moreover, for those drivers with more points and therefore a greater risk profile, the company can instigate more frequent checks, ensuring compliance is maintained at all times and minimising.

In addition, around 85% of roadworthiness infringements could have been avoided if the driver undertook an effective walkaround vehicle check before starting the journey. And while it can be hard to ensure these checks are undertaken, companies can remove the risk associated with management by trust by using an App to record a driver’s pre-journey inspection of tyres, windscreen wipers, lights and so on.

The biggest issue is tracking and managing drivers’ hours. And with the shortage in HGV drivers, the opportunities for individuals to work longer continue to grow. Drivers may face pressure to work extra hours and some drivers may decide to take that risk themselves. Either way, the potential business impact is huge.

Companies need to not only enforce the limit but also ensure that measurement is done accurately and effectively, creating an audit proof record for the DVSA. By ensuring that compliance is ‘baked in’, it is far easier for operators to optimise journeys and meet customer demands.

Dynamic appointments can be offered, reservations met and the entire customer experience enhanced with no fear of accidentally pushing the limits - and paying the price.

WHY CHOOSE TDI? TDi have various Cloud based transport compliance solutions to offer: Disc Check, License Check, Vehicle Check and TransMas. We are very lucky to have our own dedicated in-house development team. As a result NEW features and reports are added on a weekly basis ensuring our products are unrivalled!

We can tailor the right service to suit your operations needs. Whether you want to manage it all yourself through Disc-Check our online tachograph analysis and compliance system or want us to supply you with the reports direct into your inbox, its up to you.

BUREAU ANALYSIS: FOR OPERATORS THAT WANT US TO LOOK AFTER THEIRCOMPLIANCE TDi bureau analysis provides a quality and personal service carried out by highly trained tachograph experts reporting on all tachograph faults and legislative infringements, ensuring you are being compliant with the law. Whether you have vehicles that operate on analogue, digital or logbooks/sheets we can analyse them all: Quality Service, Rapid turnaround, No set-up fees andno hidden charges.

Working with TDi guarantees you a quality service and rapid turnaround, with no set-up fees and no hidden charges. You can also be assured of all of the back-up and support you might need, from a company who is at the forefront of technological advances.

VEHICLE-CHECK - THERE’S ALMOST NO LIMIT TO WHAT TDI VEHICLE CHECKS APP CAN DO. REDUCE PAPERWORK AND IMPROVE DATA CAPTURE. TDi’s new vehicle check mobile application allows drivers to communicate quickly and easily with the fleet department, reporting on nil defects, vehicle defects and accurate mileage readings.

This simple to use standard web application can assist in reducing administration for the busy fleet department and provides better visibility of fleet location, mileage and individual vehicle checks.

LICENCE-CHECK With the removal of the paper counter part of 38 | www.tdianalysis.co.uk

the driving licence you now need to electronically check your driver’s licence entitlement. You can do this simply with TDi Licence-Check! - Ensure your drivers are legal, valid and up-to-date.

- Everything you need to know about each employees’ driving status. * Do you know whether your drivers have the right category classification on their licence to drive specific vehicles? * When did you last carry out a driving licence check for all your drivers (including company car drivers)? * Do you have a policy for regularly reviewing licence checking? * Are medicals up-to-date? * Have you identified “At Risk” drivers? * Would you know if any driver lost their driving licence (or is close to doing so) through totting up points, drink, dangerous driving, or illness? * Do those who drive HGV or PCV vehicles still have a valid licence entitlement to do so?

WHAT IS TRANSMAS? TransMaS is our proprietary transport management system. Unlike traditional transport systems, we have incorporated a full workshop/management system making our software a one-stop shop for all of your needs.

Each screen and system can be designed to meet your needs. This makes it easier to use and much more flexible than other similar systems.

We understand that there are many demands on a transport business, so we have built our system from the ground up with user friendly screens and processes to keep operators free to operate the fleet instead of worrying about the IT system.

WANT TO CHANGE YOUR TRANSPORT COMPLIANCE SUPPLIER? TDi will make it as straight forward as possible for you.

HASSLE FREE SET UP: Contact us today to arrange a free no obligation trial.

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The next generation in tachograph analysis and compliance

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Disc-Check 4 Compliance made simple!!

For a low weekly fee per driver/vehicle it’s an efficient & cost effective way of managing your tachograph compliance.

For further information Call: +44 (0) 1246 252 375 on Disk-Check please vivit Email: info@tdi.tc www.tdianalysis.co.uk Disc-Check 4 Compliance made simple!! or contact us at: Web: www.tdianalysis.co.uk For a low weekly fee per driver/vehicle it’s an efficient & cost effective way of

TDi, Coneyyour Green Business Centre, Wingfield View, Clay Cross, Chesterfield, S45 9JW managing tachograph compliance.

Commercial vehicle drivers not appropriately equipped

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Almost half of all commercial vehicle drivers are not using an appropriate navigation device.

t is a commonplace to think of Relativity as an abstract and highly arcane mathematical theory that has no consequences for everyday life. This is in fact far from the truth.

Consider for a moment that when you are driving a 44tonne commercial vehicle and navigating to your destination with the aid of the Global Positioning System (GPS). Further, many vehicles now come with built-in navigation systems that include GPS receivers with digital maps, and you can purchase hand-held GPS navigation units that will give you your position on the Earth (latitude, longitude, and altitude) to an accuracy of 5 to 10 meters that weigh only a few ounces.

The

success

of

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the

logistics

infrastructure relies heavily on pin point accurate navigation. The global market for products and services linked to the satellite navigation is exploding, with growth of up to 30% per year, according to the European Commission.

Truck and commercial vehicle drivers know all too well that taking the wrong route can compromise efficiency and safety.

Having a proper navigation system designed to provide safe and reliable routing on truck-legal roads is vital and absolutley paramount to run a more efficient workforce.

Unlike standard car navigation systems, they calculate efficient routes based on the vehicle profile information,

routing parameters and load type, with additional settings for the transportation of hazardous materials.

In a recent survey of 500 UK commercial vehicle drivers (LGV to 7.5 tonnes), When asked if they are using navigation devices appropriate for their vehicle size, almost half (47.9%) of respondents said they were not. This is despite an overwhelming 92% reporting that commercial vehicle-specific navigation would improve safety in their job.

Almost half (47.9%) of the drivers surveyed however are not being provided with an appropriate navigation device for their vehicle size by their employer. As a result, over a third (36.7%) of truck drivers use a navigation app on their personal smartphone that is designed for use in a car.

Needless to say, this increases the risk of drivers taking a route that is inappropriate for their vehicle weight, size or load. The consequences include wasted miles and fuel, fines or, in extreme cases, accidents.

The findings that so many respondents are using inappropriate satellite navigation systems should be alarming to fleet managers. It is important that employers properly equip their drivers for the job, and that they understand the fundamental difference in the GPS navigation needs of the commercial vehicle driver compared to those of an average car driver. By providing

employees with a truck-specific navigation solution, fleets not only help ensure the safety of their driver and the wider public, but can also substantially reduce costs.

The survey also delves a little deeper into the consumer expectations and pressures of the on-demand society. In today’s era of same day deliveries it is vital that drivers avoid making routing mistakes in trying to meet tight delivery schedules. Half (52.7%) of the drivers surveyed feel that the pressure of the job has resulted in their taking a route that is not appropriate for their vehicle.

37% of respondents added that tiredness was the greatest threat to safety, yet 38% don’t take the recommended rest break every two hours. In addition, the average break is just 27.03 minutes. The research also found that as many as 30% - 40% of accidents involving heavy trucks are caused by driver tiredness.

In addition, every year there are dozens of reported incidents in which truck drivers have caused severe disruption by using navigation systems meant for cars. It’s vitally important that employers address these issues, giving drivers the tools and training they need to carry out their duties safely. By embracing technology, fleet managers can solve many of these day-to-day challenges, improve punctuality, ease pressure as well as find a good spot to rest or to get a bite to eat! www.haulageindex.co.uk | 41

Where best-in-class navigation and business applications come together FOR THE FIRST TIME, BUSINESSES CAN DEVELOP APPLICATIONS, POWERED BY TomTom NAVIGATION TECHNOLOGY, ALL ACCESSED VIA A SINGLE DEVICE

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omTom Bridge enables the seamless integration of TomTom technology with applications to help businesses achieve their efficiency goals. For the first time, businesses can develop applications*, powered by TomTom navigation technology, all accessed via a single device.

fleet of vehicles.” says Corinne Vigreux, Managing Director at TomTom. “We have designed TomTom Bridge to be an easy and flexible way for businesses to develop applications that seamlessly connect to TomTom technology. TomTom Bridge offers a new way for any type of business on the move to harness the power of our TomTom Bridge helps businesses who technology to work more efficiently, saving manage a fleet of vehicles, work smarter time and money.” and move faster. A TomTom platform for developers enables businesses to easily For businesses looking for a more integrate their own applications with comprehensive solution to manage their TomTom navigation technology. Businesses fleet, TomTom has a range of options. At the can now access all their applications via same time, TomTom will launch a version of a single TomTom Bridge device, further TomTom Bridge integrating WEBFLEET***, increasing efficiencies. one of the world’s most reliable and robust fleet management platforms. To see Bridge Built for life on the road, the TomTom in action, visit TomTom at Commercial Bridge device has a rugged, industrial Vehicle 2016 and Multimodal 2016. design, 7-inch screen, unique interface and powerful Qualcomm Snapdragon processor. For more information and to see TomTom The device comes with lifetime TomTom Bridge in action, visit www.tomtom.com/ Maps and award-winning TomTom Traffic. bridge It includes innovative features such as NearField Communication, camera, WiFi** and a UK distribution by Nemesis GB Ltd. Call 3G modem.

01905 720170 or visit www.nemesisgb. com “TomTom Bridge opens up a world of possibilities to every business that runs a

42| www.tomtom.com/bridge

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Do you know what’s around you?

Premiums are reduced by an average of 13% if you have parking sensors fitted

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hen it comes to vehicle safety, commercial vehicles do not fare as well as the car, making harder to reduce risk.

Reversing camera and reversing sensor usage has increased in recent years both in commercial and public environments, with many benefits. Large vehicle reversing solutions aid in the complex manoeuvering of haulage vehicles, light commercial transport vehicles and small vehcicles.

come with the option of parking sensors, or another parking assistance system, to help you with the manoeuvre.

With restricted veiw in commercial vehicles and often operating in tight manouvers it is almost impossible to see everything around your environment, parking sensors are a drivers best friend when your reversing or parking in tight spaces.

Having reverse parking sensors fitted in vehicles and also reversing cameras, has become more and more popular in fleets where traditional rear and side view mirrors have proven to be insufficient in today’s driving environment.

Whether your driving an Articulated truck, rigid vehicle, bus or truck & trailer rear swing out is a problem. It is vital for operators to increase safety and absolutely imperative products such as sensors are used where possible to improve vehicle and driver safety by doing there job and preventing accidents and collisions.

Parking is the Achilles’ Heel for many drivers, especially the skill of reverse parking into a tight space that is not much bigger than your car. This is why many new vehicles

Parking sensors are great and are common amongst fleets these days. When saftey is paramount they offer peace of mind and a substitute for your own good judgement

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when it comes to parking safely.

Ultrasonic parking sensors

Ultrasonic parking sensors use sound waves to detect vehicles or objects around your vehicle. They produce a beeping signal, which gets more rapid as you get closer to an object.

The problem with these systems is that the sound waves may miss smaller objects, such as posts or bollards, and can also miss peripheral objects that are not directly behind the car, such as a low wall to the side. If you don’t check your mirrors, you could still end up damaging your vehicle.

Electromagnetic parking sensors Electromagnetic parking sensors create an electromagnetic field around the vehicle, which detects any hazards that enter this field. Electromagnetic parking sensors have a wider field of detection than ultrasonic detectors but they will only register objects once your vehicle is moving.

Parking cameras Rear facing parking cameras show you a view of the road behind your vehicle, which usually switches on automatically when you put the vehicle into reverse.

On their own, these systems are much more expensive, although they are often integrated with other on screen systems, such as Sat Nav, in more upmarket systems.

The problem with cameras is that their view is limited and can be poor at night or in low visibility conditions. What’s more, unlike sensors, cameras can also get dirty, limiting the picture even further.

As with all modifications to a vehicle you already own, you must inform your

insurance company of the details of how your vehicle has changed. Fortunately, some of the expense of fitting a system that helps you to park better is going to be offset by the reduction in your fleet insurance.

Premiums are reduced by an average of 13% if you have parking sensors fitted.

There is no doubt that parking aids can make parking much easier and safer. However, it is important to know their limits and allow for these. At the end of the day, they should be seen as aids to, and not replacements for, your own judgement. You should still use your mirrors and your experience to make the final call, and not rely solely on the information from your technology.

Vehicle Safety solutions has evolved so much over the last decade as product providers continue to advance product features for fleet safety.

The amount of safety systems available today has grown considerably over the past few years due to the increasing production of commercial vehicles and the pressure to increase both driver and vehicle saftey, also of that of the publics safety. Industry data shows mounting pressure on fleet companies to reduce risk and prevent accidents and fatalities.

The end goal is significant cost savings from improved driver performance, lower accident frequency, shrinking insurance claim costs and the reduced premiums that follow.

Many insurers seem persuaded of the benefits of parking sensors, and are increasingly prepared to offer premium reductions to make the installation of sensors more attractive to cost-conscious fleets. www.haulageindex.co.uk | 45

Tate Oils Choose “XVISION” “the fact we have had no incidents since having the system fitted is proof of that” - Andrew Tate, Director of Tate Oils

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ith safety being paramount, Andrew Tate Director of Tate Oils Ltd wanted something more reliable and consistent than the cameras fitted to their fleet of Tankers.

unique (VPC) technology which allows any tractor unit that has a display in the cab to work with any semi-trailer that has a set of sensors fitted, you simply couple up as normal and the systems instantly communicate without any additional “We have experienced incidents both when connectors or driver input. Fitting time is reversing and with front corner impacts around 1.5 hrs which is about a quarter of which show that cameras were not doing the time quoted by other companies we their job correctly” contacted.

Inconsistency due to prevailing weather conditions would result in the camera images becoming blurred and at worst totally obscured. We had to find a solution as we supply blue chip companies that simply will not tolerate accidents on their premises.

Having approached a number of companies and looked at various solutions we decided to go with Xvision Advanced Safety Systems, they offered a real solution to our issues. We now have front corner and cyclist blind spot proximity sensors fitted to our fleet. This system is totally passive and only alerts the driver when something or someone enters the detection zone, ensuring concentration is on operating the vehicle and not constantly monitoring camera images for hazards.

Another important issue for us was approval…..all the Xvision Systems carry full Type Approval, and are also SLPS, FORS, TFL, CLOCS and Cross Rail approved.

All the drivers quickly adapted to both systems and report they work excellently. “the fact we have had no incidents since having the system fitted is proof of that” Andrew Tate Director Tate Oils.

For more information about how we can improve the safety of your vehicles please visit www.xvisioncommercial.com or call 0845 2700 862.

Call and quote XVFREE1 to receive a 4 sensor rear blind spot protection system We also have Xvision rear proximity sensors fully installed on one of your own vehicles fitted which takes care of the rear blind spot. at your premises completely free of charge.

These are automatically activated when reverse gear is selected they let the driver know when he approaches objects by way of a visual and audible display mounted in the cab. A key feature of this system is Xvision’s 46 | www.xvisioncommercial.com

Tighten Up Your Security

With an increasing number of attacks on commercial vehicle drivers in the UK and across Western and Eastern Europe, driving for a living is becoming increasingly dangerous.

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hen it comes to vehicle security, commercial vehicles are a prime target for would-be-thieves. The prevalence of commercial vehicles on the UK’s roads is partly due to the immense popularity of online shopping and the subsequent need for home delivery.

Even before the onslaught of the home delivery boom, the Government carried out a survey into commercial vehicle theft and the results saw that approximately one in nine of all vehicles stolen in the UK was an Light commercial vehicle.

The study found that 19 LCVs in every 1,000 were registered stolen – three times the rate of theft compared to heavy goods vehicles.

From the Government’s statistics, only onethird of the LCVs stolen were carrying loads at the time and more than three-quarters

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of these were carrying equipment rather than freight consignments.

While the onus has been on protecting the load, it is the vehicle and its cab that need better protection.

Protecting the goods in transit is the key concern for many employers but what about the driver and the van itself? So confident is today’s thief that if the load cannot be stolen immediately, the van can be taken and the load extracted afterwards.

‘An LCV with goods on board is less likely to be broken into by an opportunistic thief but more a targeted hijacking, where the goods loaded in the vehicle are known to the thief.

With an increasing number of attacks on commercial vehicle drivers in the UK and across Western and Eastern Europe, driving for a living is becoming increasingly dangerous.

From courier and sales person, to construction worker, each is developing skills more akin to security guard than commercial driver, with both load and vehicle increasingly attractive to thieves.

Yet fleet managers continue to fail to provide drivers with sufficient safety measures. Leaving them exposed to the danger of attack, inadequate driver security is costing businesses both time and money.’

For many commercial fleet drivers, their vehicle is an extension of the office so it is a legal requirement for employers to address commercial vehicle driver safety in the workplace.

Employers must comply with the provisions of section two of the Health & Safety at Work Act, 1974, which requires that employers provide a safe and secure environment within which its employees can work.

There are a number of ways fleet managers can ensure a vehicle’s cargo is secure on the road.

A first step could be to read the Voluntary Code Of Practice for the Security of Dangerous Goods by Road. You can also download a security guide composed by Maple Fleet Services by simply visiting www.maplefleetservices.co.uk.

This outlines measures for safe transportation developed to minimise the risk of theft, attack or misuse of dangerous goods.’

Closer inspection of the Code of Practice shows that it is concerned almost

exclusively with securing the vehicle’s contents, rather than the safety of the driver. In fact, the only reference to the driver is as a potential security risk.’

Several companies provide additional security measures such as locks and deterrent aids, which can be used alongside those supplied by van manufacturers.

These may be an option as more professional thieves rather than opportunists usually target commercial vehicle fleets. This means that manufacturer-fitted security needs to be of the highest possible specification to deter thefts.

The fact that a theft can have a significant effect on a business shows that many owners cannot afford to run insecure vehicles, even if the initial outlay may appear expensive.’

If a fleet does have vehicles broken into or stolen, employers must note the warning signs and ensure appropriate action is taken to protect their staff.

A duty of care is owed and they must take seriously the instruction to undertake ‘reasonable safety and security measures’ to ensure the welfare of their drivers.’

Vehicle Security solutions are becoming increasingly common due to the recent calais crisis and are an necessity especially in jobs where significant risk involved and safety is paramount.

A leading product and security solutions provider is Maple Fleet Services, for more information regarding improving your vehicle security visit www. maplefleetservices.co.uk. www.haulageindex.co.uk | 49

CLANDESTINE PREVENTION SECURITY GUIDE NEW SECURITY GUIDE IS A MUST READ FOR TRANSPORT OPERATORS & DRIVERS WHO ARE NEGOTIATING BORDERS

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rivers attacked, supply chain at breaking point, £1billion worth of contaminated food dumped – Just a selection of the hard hitting headlines that have been banded about since the ‘Calais Crisis’ was thrust into the public domain.

Whilst they may seem provocative they are a fair representation of just how severe the threat has become from illegal immigrants to commercial vehicle operators and their drivers when crossing borders.

Commercial Vehicle Security specialist, Maple, has produced a new Security Guide, aimed at transport operators and drivers who must negotiate border crossings.

The guide has been produced to assist operators in preventing illegal immigrants from gaining entry to their vehicles; it also details the regulations, what is required of hauliers and drivers, discusses best practice and also looks at additional measures you can consider to improve the security of your vehicle operations.

ILLEGAL IMMIGRANTS – THE TABOO SUBJECT It is estimated that as many as 1in 2 vehicles moving across borders do not have even basic security measures in place to protect their load areas. It is a startling revelation, but is indicative that there is a lack of awareness and understanding surrounding the often perceived taboo subject of illegal immigrants entering vehicles.

50 | www.maplefleetservices.co.uk

“The threat posed by illegal immigrants attempting to access vehicles is not necessarily a new one, however the severity of that threat has significantly intensified.

We felt it was important to offer some clarity on the situation and offer guidance of exactly what is expected of carriers who are crossing borders and what can be done to further protect themselves,’ commented Paul Nunn, Marketing Manager for Maple.

Official statistics also reveal that Border Force and the French authorities, prevented more than 39,000 attempts to cross the Channel illegally in 2014/15 more than double the number prevented the previous year. Fines to hauliers are also up more than 50% during the same period. What these figures do not show however, is the increasingly desperate measures that migrants are taking to illegally enter the UK, a situation that hauliers and drivers alike must address.

‘At Maple we are passionate about improving security standards within the Commercial Vehicle Industry, with this guide we hope to assist operators in their own effort to tackle this difficult and often sensitive issue. It has already met with much enthusiasm from a very receptive audience,’ concluded Paul Nunn.

The security guide is completely free to download, simply visit www. maplefleetservices.co.uk to claim your copy.

Still leaving vehicle security to chance?

For industry leading commercial vehicle security solutions, speak to Maple maple - no one comes close Claim your free vehicle security guide on preventing illegal immigrants from gaining entry to vehicles. www.maplefleetservices.co.uk/securityguide

Call us on +44 (0) 161 429 1580 Visit maplefleetservices.co.uk

Every mile matters in the vehicle recovery industry

Apex Networks and Transport Exchange Group have teamed up to help dramatically reduce ‘dead miles’ and improve efficiency throughout the industry

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pex Networks and Transport Exchange Group, the market leaders in their respective sectors, have teamed up to help dramatically reduce ‘dead miles’ and improve efficiency throughout the industry.

The collaboration will enable Apex RMS to directly advertise and receive recovery and other vehicle movement jobs into the new Vehicle and Recovery Exchange (VR-X) developed by the Transport Exchange Group.

Many professionals working in the vehicle movement and recovery

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marketplace know that if they string two or more jobs together they can turn an unprofitable job into a profitable one. While many companies already attempt to achieve this manually using their contacts within other operators, such a process can be hit and miss with a relatively low success rate.

The Vehicle & Recovery Exchange has been developed to address this need and through the partnership with Apex Networks integrate the necessary functionality easily, safely and securely into the business’ existing workflow.

Steve Williams, Managing Director

of Apex Networks commented: “We welcome working with Transport Exchange Group to give direct access for Apex RMS users to the Vehicle and Recovery Exchange’s virtual marketplace. This platform will be of great benefit to the recovery industry and by having the ability to use the Exchange from within Apex RMS will enable us to deliver even greater strategic and operational value to our users from what is already the benchmark Recovery Management System.”

Lyall Cresswell, CEO of Transport Exchange Group said: “Every day tens of thousands of users depend upon our Exchanges to improve the profitability, scalability and flexibility of their transport businesses.

The recovery and vehicle logistics sectors face unique operational challenges while being relied upon by fleet operators, logistics providers and millions of individual motorists. By working with an industry leader like Apex Networks, we are able to better deliver the considerable benefits of a secure, transparent and efficient Exchange to recovery operators and their business partners in the United Kingdom and internationally. We look forward very much to continuing to work together.”

third (33.3%) in 2015 with nearly 95,000 commercial vehicles rolling off production lines, according to figures released today (21 January 2016) by the SMMT (Society of Motor Manufacturers and Traders).

Therefor the Commercial Vehicle recovery sector is forecasted to grow because it relies on an increase in the number of vehicles on the road for growth, but market leader AA remains a strong brand.

Finding a reliable and prefessional recovery company is imperative for all transport companies. The longer you are broken down at the side of the road the more down time and money it is costing your business. Having a reliable and speedy recovery provider can save your company thousands of pounds per year.

Keeping drivers safe, creating process efficiencies and saving money should be at the core of your business strategy and finding the safest and most timeefficient specialist recovery service should be in your plans.

A leading Nationwide Commercial vehicle recovery specialist is Millers Of longton, to find more information about Millers Recovery please www.millersrecovery. co.uk.

Forecasted Growth British commercial vehicle manufacturing output grew by a full www.haulageindex.co.uk | 53

Providing 24/7 response 365 days of the year “We aim to attend within one hour of the call out”

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illers of Longton Ltd is a UK and European breakdown and recovery company operating from our own call centre based in Preston, Lancashire. The control room is manned 24/7 by our own personnel, of which the majority of our call centre employees are technically minded and are not simply call handlers. We find this beneficial especially out of normal business hours as we can often advise drivers over the phone on basic breakdowns which may prevent the requirement of a call out and unnecessary expense. We also have the benefit that every telephone call is recorded which has proved in the event of a query at a later date or where a dispute as to what service or requirement had been requested, we can instantly email a copy of the voice recording upon request which can assist in verification of any type of dispute.

During our forty years history we have built up an agent network of over 500 reputable service agents ranging from breakdown and recovery specialists, off road recovery specialists, ADR recovery and breakdown repairers, trailer specialists, tanker specialists, fridge repairs, electrical engineers, tyre fitters, tail lift, deck specialist and curtain repairers. This emphasises how we are more than capable of dealing with any scenario that may arise. We also have the facility to pay any release fees day or night which may occur in the event of an RTA. Many of our agents favour working for

54 | www.millersrecovery.co.uk

ourselves over our competitors as we do not impose stringent poor rates where in such cases the end user receives a poor service and a possible inadequately competent agent attending, we pay our agents fairly to receive a better service that we can therefore pass onto our clients.

Furthermore, we look after our network of agents financially as we believe in paying them as soon as possible, something our rivals in the industry cannot do because they have large monthly expenses to finance companies every month, we do not. We believe in fast payments and see it as the way forward with regards to business relationships and ultimate efficiency.

We pride ourselves on being one step ahead of our competitors as we always view each individual breakdown as if it were one of our own vehicles and as such we endeavour to send the correct agent to a particular breakdown – we know through years of practice which agents are best suited to a particular job and indeed whether they have suitable equipment to carry out a specific job. Building on the resources we offer, we have our own fully equipped workshop which has been awarded IRTE Workshop Accreditation Plus. We have our own trained technicians that can work on any vehicle using the latest equipment and also have recently opened an MOT Station up to Class 7 which has 2 bays; we can offer tests after hours and over the weekends, which works in the favour of companies who do not want to remove their vehicles off the road on a week day.

NATIONWIDE BREAKDOWN AND RECOVERY SPECIALISTS FOR COMMERCIAL VEHICLES

24/7 Control: 01772 613 195

Car - Light Commercial - HGV - Bus & Coach - Heavy Commercial Call 01772 613 195 or Visit www.millersrecovery.co.uk MILLERS OF LONGTON LIMITED, GILL LANE, LONGTON, PRESTON, LANCASHIRE, PR4 4SR

Feature: Cross Country Carriers

CROSS COUNTRY CARRIERS

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Won the prestigious Palletways Platinum award in 3 of the last 4 years

rom an early age, it was obvious that Managing Director, Jon Humphry, was destined for a career in the transport industry. Cross Country Carriers was born in 1978 when Jon decided to start a career in transport and purchased a second hand van; a long wheel base transit, which already had the name Cross Country emblazoned on the side. Put off by the early starts and long hours involved in the transport industry, the previous owner had decided that it wasn’t for him and had ceased trading.

The early days saw Jon travelling the length and the breadth of the UK. Van Melle confectionery was an important customer at that time and their business helped set Jon on the way.

As the Company progressed, the need for larger vehicles became ever more important. Jon took his HGV test and

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acquired his first proper truck. In those days the company was based on Stennetts property at Ingham, just north of Bury St Edmunds. It was around this time that Cross Country Carriers began their long standing relationship with Sultans Turkish Delight, who were based in Norwich at the time. Both companies have evolved tremendously since those days. Sultans remain a key customer of Cross Country Carriers and are thier longest trading partnership.

In 1991 a fire at the property at Stennetts, necessitated a relocation of the business and it was then that the company moved to its current site at Saxham. In 1981, the company purchased its first brand new Lorry when it acquired a 16 tonne Volvo curtainsider. In the mid-nineties, a one-off job for Basic Ingredients of Rougham led to an introduction to Freeworld Trading of Edinburgh who

Feature: Cross Country Carriers

remain a significant customer to this day.

The business continued to grow and soon it became obvious that the emerging pallet networks were changing the shape of haulage in the UK. It was now possible for businesses to move pallets from one end of the country to the other at much reduced rates and with guaranteed delivery times.

Jon knew that in order to keep pace with the competition, the company needed to join a network and so in 1998, the decision was taken to join Pallex who were looking to establish a depot to cover the IP postal district. In seems inconceivable now, but in those days’deliveries and collections for the whole area were undertaken with just two 18 tonne trucks.

The general haulage side of the business remained a key element, offering customers an alternative method of delivery for full loads or particularly fragile freight. In its early days, the company specialised in the transportation of foodstuffs, however in recent years the variety of goods carried has widened to include many non-food items although the company does not carry anything that is hazardous by road.

After a short period of time away from the business, Jon returned in 2007. The company had continued to grow in his absence. In 2008 it became clear that Pallex was not offering the necessary level of customer service required. Lack of reliability and the levels of damage were becoming a concern and so Jon began to look at alternatives. In early 2009 Cross Country was approached by Palletways who were looking to increase their coverage in East Anglia. It quickly became clear that the service and network coverage was far superior, so the decision to switch networks

was a straightforward one and at that point Cross Country became Palletway’s depot 177. Over the past 5 years the growth of the business has continued. The general haulage fleet has now expanded to include over 16 tractor units, several of which are allocated to dedicated contracts, while the others are available to customers for full loads or groupage deliveries.

The Palletways fleet has also extended and after initially providing the service to the IP post codes, Cross Country was approached to extend their area to include collection and delivery to the eastern CB post codes.

The whole area is served by a fleet of 14 rigid trucks, all with tail-lifts and backed up by a night-time trunking service, with double deck trailers travelling to the central hub at Lichfield and a further double deck trailer travelling to the London hub at Greenford.

The company saw the fleet increase with the delivery of two brand new Lawrence David trailers the other year, in special livery to mark the 35th anniversary of the company. One trailer was fitted with a tail-lift to increase flexibility of the general haulage fleet still further.

The past 7 years have seen Cross Country change beyond all recognition, as the fleet has increased so has the infrastructure here at Saxham, with new offices and undercover loading & unloading facilities.

Seven years ago the company established its first contracted services with the supply of dedicated trucks to Howarth Timber Engineering. The contracts department has grown with five vehicles and trailers being supplied daily to Delamode for deliveries on behalf of Caps Cases in Newmarket.

Despite these increases, the company www.xcountryltd.co.uk | 57

Feature: Cross Country Carriers

values remain the same: the desire to provide a smart, friendly and professional service to businesses throughout the UK. At the moment Cross Country Carriers has a large fleet consisting of over 30 HGV’s, 20 trailers and is looking to expand even more. All the HGV vehicles apart from two 7.5t trucks are DAF’s, the 7.5 tonners are Mitsubishi’s chosen for their payload .

The compnay have always invested heavily in technology, for the past 10 years their relationship with Mandata has seen a wide variety of I.T. systems incorporated, all the company vehicles are tracked and recently a full telematic system has also been incorporated to help monitor driver behaviour and manage fuel performance.

They also take every step to reduce the impact of their business on the environment.

Ecological issues are given full consideration when purchasing new equipment and the company fleet is based entirely around modern eco-friendly vehicles.

Since the economic downturn in the haulage industry the company has rather than panic and join in the cost cutting exercise of several of its competitors,

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the company stuck to its principles of selling on service, rather than price and this has been shown to be the correct approach as in the subsequent period the company has continued to grow.

Fuel costs remain a challenge for all hauliers, whilst technology and driver training can be used to combat a certain amount of the effects of rising prices there is a limit to what can be achieved. The recent stability in the fuel price has been of benefit to all but there remains a strong feeling in the industry that when the price of oil drops the fuel cost doesn’t drop as quickly or as far, however when the reverse happens the price rises very quickly.

They have won Platinum status from Palletways in three times in the last 4 years which is for excellence in service within the network. To qualify, the company has to meet stiff targets across a range of KPI’s over a protracted period.

The company sees the continued growth of its Palletways operation and on the general haulage side of the business it fully expects its contracts division to continue its recent growth.

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