1 minute read
Elite Crystal Hotel
Lalima Mathur
General Manager
Advertisement
What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?
In today’s fast evolving times, the biggest challenge is lack of predictability. The last 2 years have proved that change is indeed the only constant, and the only reason we have survived, and in-fact remained in the lead is the speed at which we reacted and adapted to the changes.
What makes the hotel really special?
The Power of the People…. it is most definitely every member of my team. People are special and they make Guest Experiences. What our Guests carry back is memories; not so much the physical features of the Hotel but the interaction with individuals who look after them.
How do you prepare now to remain relevant and in-demand in future?
As we keep up with their changing expectation of our guests, they in return will keep us relevant. It is a partnership of mutual needs, support and understanding.
How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?
The Haute Grandeur award is a global recognition of who we are. This endorsement of the ELITE brand further re-affirms the faith that our guests have in us and we are very proud to of this partnership.
