Our journey of change

Damien Tangey Chair, Board of Directors

It has been a significant year of resilience, change and achievement for Haven Home Safe.

This last year has been deliberately about building capacity not only for HHS but particularly for those people in communities of greatest need for whom day-to-day complexities were further magnified by factors out of their control.

Our significant thanks go to the HHS team and clients who have worked together through the ongoing constraint of COVID-19 impacts to innovate and overcome.

Any such period should challenge the thinking of an organisation. Throughout the year we reaffirmed the significant benefits that an integrated housing and client support organisation can offer to homelessness. We also deeply considered the need to remain relevant well into the future as we plan and fund the continued growth and transformation of HHS to build greater internal and external capability to deliver on our strategic pillars of more homes and more Supports through more Partnerships and more capacity.

We have developed more capacity to centre on client outcomes and their perspectives and needs when key decisions are made, ensuring their voice and experience remain central to how we work — truly human-centred decision-making.

more Support is better provided through our deep metropolitan and regional understanding and lived experience allowing us the empathy and insight to better serve our clients, whilst also ensuring that families within each community who are in need of housing and support are seen and heard. Our ability to mobilise, respond, innovate and influence key regions across Victoria is central to serving people of the highest need. Significantly more homes are being provided through our enhanced expertise in bringing together a range of impactful partnerships with an alignment of purpose fostered by key government investments from programs such as Big Housing Build. more Partnerships with a clear approach and shared outcomes. Partnerships that innovate and bring industry and government together at scale in solutions to address whole of community issues.

Providing the principle of integrated housing and support into these partnerships defines the shared outcome opportunity for all partners and allows us to go beyond the built form in working to prevent homelessness in Victoria.

Partnerships may measure outcomes in different ways from ESG investing, fusions of social outcomes and investment logic or in organisational performance measurement. Whilst all valuable means of seeking to uplift and improve outcomes for HHS it is best measured in the eyes of our clients that we can help find and sustain a place to call home

We thank those partnering with this vision. We look forward to delivering a range of exciting new outcomes over the next year.