The Hotel Show Official Preview

WHAT'S NEW AT THE HOTEL SHOW 2013

16 Vision Conference

The place to be

Leaders in the fields of hospitality, development, architecture, design and leisure, debate industry trends across three days of exclusive panel discussions and presentations you can't afford to miss

The largest full-spectrum event for the hospitality industry returns for its 14th year... bigger and better than ever before

19 Architect, Developer and Investor Lounge, Presented by Greenline Interiors

As gradual economic growth continues across the GCC, the hospitality industry has begun to thrive yet again with increased spending in 2012 and significant growth expected in 2013.

The projections are buoyed by local interest from international hospitality brands and key demand drivers, ranging from cultural developments to major events.

The place for VIP guests to enjoy a targeted programme of events in VIP surroundings. The ADI Lounge is the place to be for all architects, developers and investors looking for high worth networking with the people who are essential to the future of the industry

Taking a 360 degree look at the industry, while providing a platform for both the decision makers and suppliers, The Hotel Show runs from September 28 – 30 at Dubai World Trade Centre, and for the first time in 13 years, includes a high profile industry conference featuring key note speakers from a variety of specialised continues on page 3 disciplines. Themes explored across

41 The Leisure Show 20 million people are destined for Dubai within seven years. If you manage, own, operate or develop any of the city's sports, fitness, aqua, leisure experiences, adventure parks, resorts or attractions.... this is the place for you Published by

A publication licensed by IMPZ © Copyright 2013 CPI. All rights reserved. While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein.

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THE HOTEL SHOW NEWS the show include latest industry developments, trends and the changing face of tourism in the region.

With the construction industry inching back to normality towards the end of 2012, and the hospitality market close behind, the year ahead looks increasingly positive for hospitality suppliers, in particular interiors which constitute around 10-20% of the project value. In fact, it is estimated that interior contracting and fit outs in the GCC will reach $9.2Bn by the end of 2013 with investment across the sector also set to increase to 17%, up from 12.5% in 2012.

Last year, The Hotel Show 2012 reaffirmed its position as the largest full spectrum hospitality supplies event for the MENA region, with exhibitors reporting an increase in sales figures and record numbers of visitors during the three day event.

Participation this year of more than 450 leading suppliers and consultants from across 45 countries and 13 international pavilions, highlights the pivotal role that the show plays in facilitating trade between suppliers and buyers from every corner of the globe.

The 2013 edition of The Hotel Show reflects the strength of the region’s robust hospitality industry and, as the largest hospitality event of its kind, is well placed to act as a barometer for the entire sector. This year, The Hotel Show is all about vision, celebrating not only the

ever-strengthening regional industry, but introducing a number of new features, such as the launch of The Leisure Show (page 41), Vision Conference (page 16), a special programme for architects, developers and investors in the ADI Lounge (page 19 ) and a buyers' and VIP's club.

Exhibitors fall across five core profiles, including: Interiors & Design, Operating Equipment & Supplies, Technology & Facility Management, Outdoor & Resort Experience and the newest addition, HORECA, representing hotels, restaurants and café supplies and equipment. The Hotel Show will also look at investment, architecture, and hotel construction, management and operation.

In 2013, The Hotel Show will also introduce a new market and the launch of a new event The Leisure Show, a forum co-located alongside the show this year with a content and information biased event with key strategic partners and key partner supplier exhibitors and industry leaders and government discussing and sharing pipeline, projects and the full potential of this $52bn industry.

The synergy between both hospitality and leisure sectors in creating spectacular destinations and visitor experiences is obvious and the creation and future co-location of these shows will provide

everything a resort hotel or leisure facility needs.

The Hotel Show continues to help foster sector growth in the Middle East and offers visitors a direct route to the professionals responsible for the some of the largest and most impressive properties in the world. As a key forum in the industry calendar, the show will deliver an extensive programme of essential information, future trends and inspiration for hoteliers, restaurateurs, owners and developers.

In this preview guide to the largest full-spectrum hospitality industry show in the region, you will find exclusive interviews with speakers; a guide to what’s new in 2013; information on key exhibitors and show highlights, including The Leisure Show; and insight from the Department of Tourism and Commerce Marketing (DTCM).

All in all, this year’s event is an essential attend for all MENA hotel, restaurant, resort, destination and leisure operators, owners, managers, stakeholders, investors, suppliers and developers.

I look forward to welcoming you to an unprecedented week of hospitality and business.

Christine Davidson Event Director www.thehotelshow.com/register

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Dometic Hotel Systems More than 85 years of experience ium Prem y. t li a qu in e d a M .

U E

For hotel owners wishing to make a difference in guest comfort and convenience, Dometic Hotel Systems is the perfect choice. No other miniBar manufacturer has a comparable worldwide network to assist you, be it guidance for product selection, spare parts or mock up room units. Our extensive quality and performance testing ensures reliability, excellent cooling performance and as a result – a miniBar that works for 15 years and more, lets you decide when to change.

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Award winning design ADA compliant illuminated keypad RAL colours for project orders SAM – New innovative emergency opening Audit for your safety – stores the last 1.000 events of the safe Master key with Anti - tamper system

Unique award winning miniBar concept Pull-out miniBar for convenient access from above With anthracite decor panel and handle, or prepared for fitting the hotel’s own decor Certified according to ISO 9001 and ISO 14001 In compliance with European Energy Efficiency Regulation 643/2009

Installed as free-standing and built-in Fuzzy Logic and CUC – reduced energy consumption and unique safety

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THE HOTEL SHOW CONTENTS 33 NEW TO 2013

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Show map

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Exhibitor news A whistle-stop round-up of the must see exhibitors at the 2013 show

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Vision Conference A preview of the Vision Conference schedule, including speakers, sessions and how to register

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Trade secrets The lowdown on the ADI Lounge; who should attend; and what to expect.

With commentary from lounge producers, Greenline Interiors

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Keynote interview Luxury hotel designer Steven Miller, on hotel design and the future of architecture

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Behind the hype Everybody knows what TripAdvisor is, but few know how to use it. Clue up before the big tutorial, with Dan Cross

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What you need to know about Gen Y How to recruit, retain and develop the

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next generation of leaders, by the people who teach them

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Changing the face of hospitality Nationalisation will drastically change the industry. Jumeirah Group and Habtoor Hotels explain their new policies

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Invest in Africa?

The market data you need to know

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Showfloor highlights Where to see the hotel room of the future and how to move up the career ladder

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Vision 2020 by DTCM The Inside track on Dubai's official H1 visitor numbers and what this means for the future of the Emirate

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The Leisure Show 2013's biggest new launch, explained

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Exhibitor list

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THE HOTEL SHOW MAP

www.cpidubai.com

News and analysis for the Middle East’s hospitality professionals

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THE HOTEL SHOW EXHIBITOR NEWS

Designer spa solutions at your doorstep Turnkey wet spa fit-out brought to the UAE by specialist wellness consultancy Returning to The Hotel Show for the third time since 2010 , ESADORE International will be showcasing their exciting new division, ESADORE WET, a specialist design, manufacturing and installation unit for the wet areas of spas and wellness centres in the region.

A burgeoning sector for the hospitality industry, the wellness products and services market in the UAE alone is expected to touch $3bn in 2015. ESADORE WET will support this growth through its experience and expertise in delivering turnkey spa projects, from aesthetic designs and professional fit outs of traditional hammams, steam rooms, saunas and hydro pools, to researching and creating the latest trends of the spa world. Complementing this new division, the company has intensively developed its inhouse spa brand, NINE Degrees uniquely focusing on Middle Eastern spa culture, which traces its origins to medieval Turkey, and even further back to the baths of ancient Rome.

Reflecting a journey through the region, NINE Degrees encapsulates ancient healing techniques presented in a modern, minimalist environment. The Hotel Show 2013 will see

the brand presenting the entire range of NINE skincare products, including the NINE amenity range. The brand will also officially open flagship outlets this year with a hotel spa at the Dana Bay Resort in Dammam and a stand-alone spa at Al Ain Tower in Abu Dhabi. Both comprise multipurpose treatment rooms, wet areas, salons and relaxation areas.

“We found the 2012 show successful for both ESADORE International and the NINE Degrees brand,” remarked Theodora Kioussis, MD.

A fresh night's sleep Ground-breaking technology to revitalise hotel pillows in minutes Racksystem, one of the world’s premier firefighting and safety product manufacturers, will unvei their innovative Sanipill technology to the Middle East at The Hotel Show 2013. A new, revolutionary technology, Sanipill is the definitive solution for attaining the highest standards

of pillow hygiene, a primary concern for hotels seeking to provide their guests a clean, allergenfree environment.

Designed to sanitise and deodorise pillows using forced ventilation in an ozone-saturated chamber, this award-winning system is equipped

“We feel that exhibiting again will only strengthen the awareness of both entities for the MENA regions,” she continued.

Focused on creating one of a kind, world-class projects dedicated to delivering unparalleled customer journeys, this creative consulting company provides clients with one-stop solutions, specialising in fields as diverse as creative, wellness and food and beverage.

Visit ESADORE International at stand number 7A190

with special fans that drive ozone through pillows, eliminating microbes at every level with its intrinsic rapid oxidation power. This ventilation eradicates viruses, bacteria, mold, fungi, dust mites and their residue as well as pollen and dust; effectively disinfecting pillows between uses and giving them a fresh lease of life. Where previous solutions included routine replacement or refurbishment of pillows, this method saves both time and money, providing guests with the Sanipill guarantee, and total peace of mind.

The flagship product of the company’s new Sanitising Division, Sanipill has been designed, engineered, patented and produced to the most stringent quality standards.

In addition to this product, Racksystem owns a number of patents in the fire-fighting and safety sector, including Safe Crash, the only security pane with a certified pre-breaking system, currently sold the world-over.

A market leader in Italy and the rest of Europe and well established in North and South America, this will be Racksystem’s maiden foray into the Middle East.

“The Hotel Show in Dubai is well recognised as one of the most important showcases in the hospitality and hotel industry. To be here is a must for every company that wants to enter the Middle East market,” remarked president and CEO, Guglielmo Alovisi.

Visit Racksystem at stand number 7C93

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Artistic hospitality Turnkey wet spa fit-out brought to the UAE by specialist wellness consultancy With an impressive collection of over 250 works, the historic Hôtel Lutetia in Paris is known for its long association with the world of fine art. A stalwart patron of contemporary artists through the years, this iconic property recently elevated artistic creation from its conventional visual form to bring guests into an immersive experience at the Eiffel Suite, designed by renowned French sculptor, Guillaume Piéchard.

Here, the lines between art and design, form and functionality start to blur: gleaming metallic finishes and futuristic luminosity are juxtaposed with organic lines, resulting in pieces like the cobra coffee table, the shark stool and chair, the spider desk and the swan lamp. The overall effect is striking, creating a setting where guests can fully appreciate the artworks on “display”.

“Today, art is not just for art lovers or collectors.

Art and luxury are inextricably entwined, where creative expression is now at home in luxury hotels, boutiques and even on yachts,” said Clarisse Noujeim, general manager of Authentique Art & Design, the gallery displaying Piéchard’s work in Dubai. She adds: “In the hospitality industry, in

particular, art is now a fundamental part of interior design, giving each property a unique stamp of individuality,” she added.

Headed by Noujeim, Authentique Art & Design represents a consortium of talented French artists and designers, fast gaining a loyal following in Europe and the United States. Comprising singular, one-off pieces as well as limited edition lines, the company will be launching their 2013 collection at The Hotel Show this year.

Each piece is accompanied by a certificate of authenticity, numbered and endorsed by the individual artist. Hand crafted from high quality materials such as stainless steel, glass, slate, ceramic and wood, these contemporary artworks encompass an intriguing assortment of furniture, lighting installations, wall decorations and sculptures, which add a unique dimension to hospitality spaces.

Hotels looking for seasonal exhibits can also explore long and short term lease arrangements on selected artworks from the gallery.

“The aim of our gallery is to contribute to the cultural exchanges between Dubai and France

Luxurious locks Revolutionary “no-lock” technology woos hotel designers When it comes to hospitality design, locks on hotel doors are, at best, viewed as an ungainly compromise, with designers settling for cumbersome hardware at odds with the aesthetics of hotel interiors. With its revolutionary invisible and no-lock technology systems, Norwegian company, VingCard Elsafe, has introduced the game changing Essence and Allure locks for hotels, which seamlessly integrate into doors and walls, unobtrusively harmonising with the surrounding design.

Pioneers in electronic hospitality safety solutions for almost 35 years, VingCard Elsafe returns to The Hotel Show this year to launch Allure, a stylish “no-lock” RFID locking solution.

With flexible configurations and a sleek, modular design, Allure card readers integrate locking systems with an LCD panel, which also includes “do-not-disturb” (DND) and “make-up-room” (MUR) functionality. Created specifically for the modern hotel designer, the system’s smart panels

through the exhibition of exceptional art, and to cultivate an environment for artists, and art lovers,” said Noujeim. “As a new company, we are focusing on the GCC and MEA markets, and with the booming regional tourism sector, we look forward to meeting potential clients at the show,” she added.

Visit Authentique at stand number 6C161

can be placed on exterior room walls, eliminating the need for hardware on the doors themselves.

The panels can also be personalised with the hotel’s logo; display room numbers; include a doorbell button; and alert guests that their rooms have been unlocked. Allure takes off from the recent launch of Essence, an invisible lock, which conceals all components, including the card reader, inside doors.

In 1979, VingCard Elsafe was the first company to create card locks and in-room safes for hotels and, since then, has been leading the industry with new innovations and solutions through the years. Working closely with customers, the company believes in providing the highest levels of local support and has a presence in over 166 countries, with solutions adopted by more than 36,000 properties worldwide, safeguarding over 6 million rooms.

“We are consolidating the widespread wireless RF-online solution that provides online functionality of both electronic locks, in-room safes and energy management solutions under the same unified platform,” said Manit Narang, vice president, Middle East, Africa and India, long time exhibitor at The Hotel Show.

“The Hotel Show is the most important hospitality show in the entire Middle East and we hope to meet our clients and show them our new products and technologies,” he added.

Visit VingCard Elsafe at stand number 8D228

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Moroccan magic Bringing authentic Moroccan furnishings and artefacts to the Middle East A family business spanning three generations, Moroccan Bazaar is one of the largest specialist manufacturers and suppliers of authentic Moroccan interior furnishings and architectural décor. Based in London, over 40 years of experience provide the foundation for a business

that now supplies its customers worldwide with a choice of over 3000 products including lighting, furniture, accessories, and tableware.

Exhibiting for the first time in Dubai, The Hotel Show will act as a platform to showcase the fine lighting range which comprises 60 products,

allowing visitors to experience the quality and authenticity that underpins every item.

Everything in the collection is either produced in the company’s own workshops or in partner workshops.

A fair trade organisation, expert buyers travel regularly around Morocco maintaining networks with skilled artisans and craftsmen, encouraging their creativity and ensuring the high quality of finished products.

Speaking in anticipation of The Hotel Show, Moroccan Bazaar's Adnan Bennani said: “Our business is growing and we are doing more and more work in the Middle East. This is an opportunity to get our products in front of decisions makers.”

With an extensive service offering, Moroccan Bazaar has worked with some of the highest profile hotel brands in the industry. A twoyear collaboration saw the entire fit out of the Moroccan elements of Four Seasons Marrakech.

Closer to home, Four Seasons in Riyadh was supplied with products for all its guest rooms and suites as part of their refurbishment programme.

High profile clients respect the discretion as well as the design talent of Moroccan Bazaar, which covers the globe, including Morocco, UAE, Qatar and the UK.

Visit Moroccan Bazaar at stand number 5C116

Stable tables End the curse of the wobbly table with award-winning technology Designed to put an end to the annoyance of wobbly tables that are the bane of every food and beverage professional, Flat Pty has developed a new technology that is far more innovative than the traditional bar mat or napkin wedge solution.

Stabilising and aligning tables on virtually any surface, the product uses hydraulic technology via a small series of pipes located in the FLAT®

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table base which respond instantly to adjust the table feet to any surface. Saving time and money, it is useful when serving large groups of guests as tables can be easily aligned, as well as being ideal for uneven surfaces such as stone effect flooring or outside terraces.

See FLAT® products and demonstrations at the Ratten House Furniture stand 5E110

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One stop hotel shop Dubai supplier matures into ideal partner for regional hospitality projects From luxurious linens to gleaming silverware and everything in between, Al Ahrar Hotel & Catering Supplies has carved out a robust name for its dependable services to the hospitality industry in the region. With a ready inventory of over six million dirhams stocked at their warehouses in order to rapidly meet market demand, Al Ahrar

is able to supply any scale of hospitality project with a vast array of equipment. Whether ornate plate-ware and service lines for a royal wedding; catering and service supplies for a hotel preopening; or a complete hotel equipment range, customers can choose from thousands of readily available products.

Set up in 1997, Al Ahrar Hotel & Catering Supplies has seen Dubai consolidate its position as a regional tourism hub, an industry projected to grow to $82bn by 2020.

Keeping up with the times, the company has grown in leaps and bounds and, today, operates a flourishing branch in Doha. Al Ahrar has recently opened its flagship showroom of over 8000sqf in Dubai. A go-to company and a trusted partner for turnkey hotel fit-outs, Al Ahrar counts major regional hospitality brands such as Jumeirah, Ritz-Carlton, Atlantis, Marriott and Hilton as key clients.

“Being a proven and established company for over 14 years, we carry all ranges of products needed for hotels, hotel apartments, catering companies and serviced accommodations,” said business development manager, Zachariah Abraham.

“With the addition of our sister concerns, a kitchen equipment company and a fabrication unit, we are able to cater for all five and four star developments and 95% of them in the UAE are our clients. We look forward to the opportunity to showcase our new products to the industry, and to meeting new and existing clients at The Hotel Show this year,” he continued.

Visit Al Ahrar Hotel & Catering Supplies at stand number 3 A11

Lighting the way Another view of the tallest hotel Returning to The Hotel Show in 2013, Zio Technologies LLC is the AV specialist behind such mega projects as Sofitel Abu Dhabi; Dubai Mall MetroLink; and Rose Rayhaan by Rotana.

But one recent project stands out on Zio’s portfolio: JW Marriott Marquis.

In total, the client specified over 700 colourmatched Bose ceiling speakers and subwoofers for background music throughout the entire facility, with Apart speakers covering the outside areas; Multiple Biamp wired audio control panels and digital sound processors to accommodate the hotel’s 68 zones; products from Crown, Electro-Voice, TOA, Tannoy and Yamaha provided further amplification and loudspeaker support across all rooms.

Encouraging guest interactivity, tablets were installed into each of the guest rooms to control the lights and air con, whilst those selecting items from the mini bar find chosen items electronically added to their bill. Meanwhile, Zio

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set up ‘E paper’ stations in the cafeterias and a custom ‘way-finding’ digital directions solution.

"This project was very demanding," admits Parag A Vadodaria, CEO, Zio Technologies LLC. "However, we came into the project during the construction stages so we had a very good grip of the overall schedule and requirements. Then we gathered our hardware engineers, software engineers and installation team to come up

with a solution. We also had a consultant on the job that planned all the equipment lists and specified the design," he added.

At this year’s show Zio Technologies will showcase its latest system and design including touch screen plasmas, CCTV, background music and digital signage technologies.

Visit Zio Technologies at stand number 8 A223

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Stay First The maximum expression in minimalistic electronic lock.

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The great outdoors High-end furniture company expands into top quality outdoor furniture With temperatures in the Middle East soaring to extremes, hotels across the region are always faced with the challenge of sourcing durable outdoor products that can withstand the arid weather conditions. Focused on providing the highest quality products that are resilient, sustainable and cost effective, contemporary furniture company, Buro45, debuts at The Hotel Show this year with modern outdoor furniture

lines as well as state of the art LED lighting solutions for the hospitality industry.

Along with next generation lighting technology, the outdoor furniture collection, branded Pink Could, is built using high-tech fabrics like Sunbrella® mesh and Batyline®, which can endure extended exposure to ultraviolet rays, resisting the fading and wear and tear that comes with the harsh climates across the GCC. Apart from

being robust and long-wearing, these fabrics also come in an array of patterns and colours, offering flexible designs that complement the hotel’s interior and exterior palettes.

Excited about their first time presence at The Hotel Show, Nasser Osserian, managing director, commented: “We believe that Buro45 offers some of the most innovative products in the market, both in terms of outdoor furniture as well as LED lighting. We hope to forge some new partnerships at this show and look forward to showcasing our new lines to their best advantage.”

Established 10 years ago, working with a network of trusted suppliers across Europe and Asia, Buro45 counts leading hotel chains on its client base, providing cutting edge, upbeat office furniture to them.

Reaching out to its key markets in the UAE and Saudi Arabia, where Buro45 also has a showroom, as well as the rest of the GCC, the company noticed an increasing demand from hotels in the Middle East and has stepped up sales, production and installation services to meet even the tightest deadlines.

Building on the success of hotel office fitouts, the latest product offerings stem from a drive to offer the industry superlative solutions, complementing their existing business within the hospitality sector.

Visit Buro45 at stand number 7 B206

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NOBILITY

of natural materials

ORIGINALITY of outlines

Guillaume ROCHE

TRADITION

Frederique DOMERGUE

Irène LUSSOU

and know-how

Joëlle FEVRE

Guillaume PIECHAUD Sylvie GUYOMARD

Thierry MARTENON

The aim of our gallery is to contribute to the cultural exchanges between Dubai and France through the exhibition of exceptional art, and to cultivate an environment for artists, and art lovers, to serenade future collaboration. The primary collection presents artists enhancing the noble materials: wood, stone, metal, glass and clay.

www.authentique-art.com

+971 4 3854 731

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THE HOTEL SHOW VISION CONFERENCE DAY 1 11.30 KEYNOTE: ONLINE AND DIGITAL SYSTEMS ALEXANDER BARDER, REGIONAL DIRECTOR OF BUSINESS DEVELOPMENT MEA, SABRE Marketing and revenue models have been turned on their heads by online and digital systems, and market reach that formerly lay with the hotels, travel partners and their agents, is now disseminated across global brands that can significantly influence your performance. In this keynote address, Alexander Barder shares insight on both the hospitality and digital industries and where both are heading.

12.15 MAXIMISING TRIP ADVISOR DAN CROSS, REGIONAL MANAGER, TRIPADVISOR Advisor helps you deal with generating new business leads. No other booking platform has changed the industry like Trip Advisor. But how, where and when should it be used to generate new business leads, and what are the main pitfalls to avoid?

Trip advisor and social media experts share advice for managing reviews and creating good feedback.

13.00 KEYNOTE: DEVELOPING DUBAI’S MID-MARKET JEFF STRACHEN, CONSULTANT Online tutorials for unbranded independents.

Why online bookings, mobile marketing and

Natalie Amos. Chair: New tourism trends and business opportunities.

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increasing repeat business via the internet is not a job for the IT department.

16.00 REDUCING RELIANCE ON OTAS DAN CROSS, REGIONAL MANAGER, TRIPADVISOR

13.45 HOTEL SECURITY: TECHNOLOGY & DATA CENTRE SECURITY TAREQUE CHOUDHURY, CHIEF SECURITY OFFICER, BRITISH TELECOM Your data is your business, but how can it be protected and how should security breaches be dealt with?

16.45 HOW TO LISTEN ONLINE JONATHAN CARTMILL, MD, MELTWATER GROUP How to establish organisational change to invest in Social Media. Who should be in charge and what kind of targets can you expect?

14.30 USING FACEBOOK FOR BUSINESS How do some global brands generate upwards of 40m likes and which how can hospitality chains maximise their social media reach?

WALID DRISS, HEAD OF MIDDLE EAST & AFRICA, FACEBOOK 15.15 PANEL: SMART GUESTS DEMAND SMART GUEST EXPERIENCES Technology is changing guest interaction, while adding to the 5-star experience. From booking systems to FoH software and in-room tech, hear about the latest trends and must haves. Chaired by: Paul Parsons, social media Consultant. Participants: Jean Pierre Mampaey, CEO, MAXXTON; Elias Monsef, IT Manager, Golden Tulip; Mike Hibbert, INFOR; Devesh Mistry, Founder & MD, RBBI; Aime Musonerwa, IT Director, Mövenpick; Tiina-maija Bergman, Managing Partner, Table4ME; Saahil Mehta, MD, RESNET

Henning Frees, Habtoor Hotels, panellist - Labour Law, Nationalisation and Workforce Diversity, day two.

17.30 MOBILE BOOKING AMER AL HALABI, REGIONAL MANAGER, HOTELS COMBINED What your site should feature and how to build it.

18.15 PANEL: QATAR – THE FUTURE Chaired by: Steven Miller

DAY 2 11.30 KEYNOTE INTERVIEW: HIS EXCELLENCY HELAL SAEED ALMARRI, DIRECTOR GENERAL DTCM interviewed by Melanie Mingas, editor, Hospitality Business magazine 12.15 DYNAMICS AND TRENDS POWER HOUR Participating: Christopher Hewett, senior consultant, TRI Hospitality Consulting; Christophe Landais, MD, Accor Middle East; Gerard Hotelier, VP operations ME, Mövenpick; Alex Kyriakidis, president and MD, Marriott Int. MEA

Ahmad Mohammed Al Kaitoob, Jumeirah Group, panellistLabour Law, Nationalisation and Workforce Diversity, day two.

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13.00 PANEL:WIDENING THE RANGE OF TOURISM OFFERING Chaired by: Jeff Strachan. Participants: Dr. Ahmed Belhoul; CEO, Strategy and Tourism Sector Development; Adam Page, VP Marketing, World of Adventure, IMG; Ulrich Eckhardt, Regional President, KEMPINSKI; Russel Sharpe, CEO, Landmark/Citymax; Tarek Elsherif CHA, MD, Mourouj Hospitality; Paul Diab, Director of Operations, Golden Tulip, MENA; David Garner, regional director sales, Anatara Hotels and Resorts.

13.45 KEYNOTE: STRUCTURING FOR THE FUTURE MAJID AL MARRI, DIRECTOR, CLASSIFICATION DTCM Classifications for hotels, resorts and leisure facilities (including University campuses) has been restructured to match the future vision and strategy of Dubai. Find out what this means to your establishment 14.30 KEYNOTE: DESIGNS OF THE FUTURE STEVEN MILLER, FAIA, RIBA Speaking exclusively at The Hotel Show 2013, Mr Miller will share his experiences of international markets and his insight into key emerging markets.

15.15 PANEL: NEW TOURISM TRENDS AND BUSINESS OPPORTUNITIES Will the demand for Sharia compliant hotels

continue to rise? How will the UAE capitalise on the international MICE market and will medical tourism boom in Dubai? Chaired by: Natalie Amos, associate director, Four Communications.

Participants: Elie Milky, Director of Business Development, Carlson Rezidor; Christophe Landais, MD, Accor Middle East; Anders Dimblad, CEO, Banyan Tree; Mustafa Ainen, SVP Operations at DAMAC Hospitality.

16.00 ENGAGING GENERATION Y - PREPARING YOUR MANAGERS FOR THE FUTURE FABIENNE ROLLANDIN, DIRECTOR, LAUREATE EDUCATION Laureate Hospitality Education is preparing the senior management of tomorrow for a career in the hospitality industry. But once the lessons are over, what does Generation Y look for in an employer and how will their demands reshape how the industry works?

17.00 TRUST, SECURITY AND PREPARATION FOR INCREASED VOLUMES OF VISITORS MARK MOLES, MIDDLE EAST COUNTER TERRORISM OFFICER, NEW SCOTLAND YARD How many hundreds of guests and patrons enter hotels in a daily basis and how much do we know about them? The UK’s New Scotland Yard is currently working with hoteliers in the UAE, Qatar and Singapore to increase vigilance and awareness of security issues. During this session, a select number of local hoteliers debate the concerns.

17.45 PANEL: SOURCING AND RETAINING TALENT It’s not just guests that hotels are competing to attract, and with more competition than ever before the ability to source and retain the right associates is a key component to successful operations. Hear the tips from the experts and share best practice. Chaired by Lynne Bellinger, Purple Cubed. Participants: Riad Bejjani, regional HR and training, Golden Tulip MENA; Aline Barhouche, HR director, Carlson Rezidor; Estelle Chambost, HR Director, Accor ME.

Mark Willis, Carlson Rezidor, panellist - Eyes on Africa, ADI Lounge day three.

18.30 PANEL: LABOUR LAW AND NATIONALISATION With a focus on the recruitment of UAE nationals across the hospitality sector, a number of top chains who have publically committed to increase their quota, share experiences and advice. Chair: Markus Wiesner, CEO, AON Hewitt; Henning Frees, group director of operations, Habtoor Hotels; Fatma Al Haddad, Emiratization Manager, Habtoor Hotels; Ahmad Mohammed Al Kaitoob, Head of National Development, JumeirahGroup.

THE HOTEL SHOW VISION CONFERENCE

DAY 3 11.30 KEYNOTE: DUBAI’S ECONOMIC FUTURE 12.15 PANEL: REVENUE MANAGEMENT Participants: Kishore Sathar, revenue director, DUSIT; Rafik Lotfy, director of revenue Management, Mövenpick; Nehma Imad Darwiche, CEO, Jannah International; Sascha Seefried, regional director of revenue, Kempinski; Tarek Lotfi, regional director of revenue, Golden Tulip MENA; Judith Halkenhaeusser, SVP global revenue director, Kerzner; Bassem Salem, revenue director Accor ME; Alexander Lee, VP revenue management, Jumeirah Group.

13.00 INVESTOR DEVELOPER HOTSPOTS Participants: Elie Milky, Director of Business Development, Carlson Rezidor and Olivier Granet, VP Development ME, ACCOR 13.45 KEYNOTE: EYES ON AFRICA 14.30 DUBAI GREEN TOURISM AWARDS – LAUNCH OF 2013/14 AWARD SCHEME Followed by award winner case studies 16.00 PANEL: WASTE CONTROL DURING THE HOLY MONTH After Ramadan and Eid, hoteliers discuss how they reduced food waste during the holy month and how this impacted on their bottom line, while meeting CSR targets. Chaired by Dave Reeder, Pro Chef magazine. Participants: Uwe Micheel, director of kitchens, Radisson Blu; Mark Patten, VP culinary; Atlantis The Palm; Harald Oberander, director of kitchens, DWTC; Michel Jost, executive chef, Yas Viceroy; John Cordeaux, executive chef, Fairmont The Palm; Christian Gradnitzer, head of F&B,Jumeirah Group.

17.15 CASE STUDY: ECO TOURISM: MAKING DUBAI MORE SUSTAINABLE with David Thomson, Chief Operating Officer, JA Resorts and Hotels 18.00 CLAIMS AND PAYOUTS AND PROTECTING YOUR ESTABLISHMENT Legal specialists explain what can be done to minimise the risk of personal claims being made against hotels.

Register Register for any of these sessions, by logging on to: www.thehotelshow.com/register

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THE HOTEL SHOW OTHER EVENTS

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ADI LOUNGE, PRESENTED BY GREENLINE INTERIORS This dedicated, VIP lounge for architects, developers and investors, will also host a number of targeted sessions

DAY 1 12.00 RECEPTION: THE LEISURE SHOW LAUNCH 16.00 MEET THE SMART PANEL 4.45 CEO NETWORKING

DAY 2 13.45 INTRODUCING THE ASEAN HOSPITALITY MARKET The hospitality market in Asia and an introduction to Hospitality 360, Singapore, March 2014 15.15 KEYNOTE: THE STORY BEHIND CAPITAL GATE, BY JEFF SCHOFIELD Home of Hyatt Capital Gate, architect of the ‘leaning tower of Abu Dhabi’ shares his experience of the tower’s design and construction.

16.00 DOING BUSINESS IN SAUDI ARABIA In association with Saudi Commission for Tourism and Antiquities (SCTA)

DAY 3 12.00 ARCHITECT’S NETWORKING SESSION 14.30 AFRICA PANEL DISCUSSION Featuring: Mark Willis, AVP, Carlson Rezidor; Steven Miller, architect, Shapoorji Pallonji Groupji; Ulrich Eckhardt , MEA regional president, Kempinski; Jean-Marc Grosfort, chief development officer, Marriott Int. 16.30 DUBAI GREEN TOURISM SESSION

VIP LOUNGE DAY 1

12.00 SPEED NETWORKING A CROSS SECTOR OPPORTUNITY TO MEET WITH THE INDUSTRY LEADERS

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The Architect, Developer and Investor Lounge, Presented by Greenline Interiors.

DAY 2 13.00 PANTON One of Denmark’s most influential 20th-century furniture and interior designers Panton created innovative, funky and futuristic designs in a variety of materials, especially plastics, and in vibrant and exotic colours. His style was very “1960s” but regained popularity at the end of the 20th century; as of 2004, Panton’s most wellknown furniture models are still in production.

DAY 3 11.30 OPEN NETWORKING

12.45 NETWORKING: OUTDOOR RESORTS AND EXPERIENCES 1.45 NETWORKING: OPERATING EQUIPMENT AND SUPPLIES 14.30 NETWORKING: TECHNOLOGY AND FM 16.00 NETWORKING: INTERIORS AND DESIGN 17.00 OPEN NETWORKING

Register Register for the Vision Conference, ADI Lounge or VIP Lounge, by logging on to www.thehotelshow.com/register

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THE HOTEL SHOW ADI LOUNGE

NEW TO 2013

Trade secrets

As the hospitality industry continues to boom in the MENA region, so too will the interior design industry. Design build contractors Greenline Group, producers of the Architect, Developer and Investor Lounge, explain why the future of hotel design will be all about identity

O

pening hotels is one thing – designing them is quite another. As the industry continues to grow and mature across the Middle East, the opportunity for international and local chains to set an architectural and design standard for new properties, will only heighten. It’s a theme that is predicted to become so important over the coming years, that The Hotel Show 2013 will host a dedicated lounge for the architects, developers and investors specialising in this field.

Looking at design trends, emerging markets and their dynamics, The ADI Lounge Presented

By Greenline Interiors will provide a platform

upon which to network, debate and challenge the challenges currently facing the design and hospitality industries.

“If you want to talk about the drivers of the industry’s current boom, you have to address the increased demand for leisure focused accommodation and we have found that in the luxury market there is a growing focus on smaller hotels; intimate feeling public areas and rooms, and more of a boutique model,” explains director of business development for Greenline Interiors, Sam Saleh.

Established in 1976, in Dubai, United Arab Emirates, by architect and interior designer

Are you an architect, developer or investor?

Then The ADI Lounge Presented By Greenline Interiors, is for you.

For the first time at The Hotel Show, this VIP lounge will be available for use by all attending architects, developers and investors, providing the ideal environment to entertain clients and host meetings within an ultra-luxury environment.

In addition to the networking, sectorspecific sessions in the lounge will include: The Story Behind Capital Gate, as told by project architect Jeff Schofield; and a launch reception on the Leisure Market.

Turn to page 16 – 17 for the full conference programme

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THE HOTEL SHOW ADI LOUNGE The Story Behind Capital Gate by Jeff Schofield, architect Delivering a presentation on the most prestigious project of his Middle East career to date, architect Jeff Schofield will address the ADI Lounge on day two of the Vision Conference.

During his presentation, Schofield will share the story of the design and construction of ADNEC's ‘leaning tower of Abu Dhabi’, officially known as the Capital Centre and home to Hyatt’s boutique Capital Gate Hotel.

Aiming to “stay modern, or at least contemporary” as a rule of thumb, Schofield has worked on high end luxury developments for the real estate and hospitality sectors across the Gulf. His work includes Dubai Towers in both Jeddah and Doha, and projects on the Palm Jumeirah. But the most eye catching of them all is Abu Dhabi’s Capital Gate; a world record holding tower standing at 160 metres and built with a westward incline of 18˚.

There is no doubt of Schofield's passion for his work and, when asked, he describes the tower’s enigma and urban presence at length.

“It’s a very intriguing tower for people and I think that might be one of the most interesting things about it. As you get closer you discover more and more about it and you want to see and experience more."

Capital Centre isn’t an entirely new development. It was partly a regeneration of the protected National Grand Stand that has existed since the 1950s, and from which Sheikh Zayed himself used to watch the National Day parades.

To create the curve, floor plates were staggered between storeys 12 and 29. The overturning moment created was then

countered by post-tensioned vertical cables in the core. Complicating things further, some of the piles were in tension, some compression, depending on the lean.

The glass was the next most significant challenge. With no two panes the same, the pieces were created by an Austrian firm that was given only a 20mm margin for error.

Addressing sustainability, there is a double facade in the upper half of the tower – where the hotel is located, complete with an atrium that reaches upwards from the 18th floor – running the cool air taken from hotel rooms through the gap.

As air rises to the ceiling it is brought back through the AC system and reused, reducing costs by up to 10%.

“Hyatt Hotels were contacted at the end of 2006 and they were really eager to occupy this tower with the new Hyatt brand of boutique hotels,” Schofield adds.

Jeff Schofield, September 28, ADI Lounge

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Samir Badro, Greenline Interiors (GLI) has grown into an international corporate network covering 12 cities, with more than 1500 professionals in various specialisations counted in its staff.

With up to 80% of Greenline Interiors’ total volume of business coming directly from hospitality clients, the firm’s clients include Fairmont, Hilton, Wyndham, Jumeirah, Rotana, Starwood, Marriott, Accor, Kempinski and Anantara.

Greenline also counts Dubai’s iconic 7-star Burj al Arab among its flagship projects.

But Saleh observes that to accomplish value in projects, synergy has to be achieved across all project elements; a demand that can only be met by the design build contractor.

“Refurbishment cycles are now down to five years, and in the most extreme case we know that Fairmont The Palm is undergoing refurbishment only one year after opening,” Saleh observes, continuing to explain the impact on budgets and specifications.

“Hoteliers are studying and analysing this more and as a result are refurbishing their F&B outlets just as much as the rooms, because of their significance as a demand driver and the heightened competition in that specific business stream.

“We are also seeing that design specifications are changing as hoteliers look to future proof their designs more, or create their own design trends, rather than following a status quo that can date so much quicker,” Saleh continues.

While grasping such changes can be enough

“DESIGN SPECIFICATIONS ARE CHANGING AS HOTELIERS LOOK TO FUTURE PROOF THEIR DESIGNS MORE, OR CREATE THEIR OWN DESIGN TRENDS, RATHER THAN FOLLOWING A STATUS QUO THAT CAN DATE SO MUCH QUICKER"

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THE HOTEL SHOW ADI LOUNGE of a challenge in itself for hoteliers - whose core business is not design, but knowing and designing to the demands of their guests - Saleh offers one piece of advice: “Don’t stick to the traditional cycles because they’re easier, go with the design build contractors and reduce your overall costs through effective collaboration and whole project synergy.”

Explaining that the aim of The ADI Lounge Presented By Greenline Interiors, is to establish a dialogue with developers and operators, Saleh and Badro alike believe in the parallel between their own growth and that of the hospitality industry, especially in the leisure sector; one that could grow even further in significance upon the announcement of the Expo2020 host city.

“What we are seeking from The Hotel Show is the chance to speak with developers, operators and government entities to interact and observe the changes they are facing, and gauge the emerging trends in the hospitality industry, as witnessed by them. Because of the increasingly fierce competition here, the prominence of your brand will no longer be enough to retain edge.

You must also be able to create that sense of unique identity.”

Current Projects in the Pipeline include: DESERT ISLAND ABU DHABI

$3,000m LULU ISLAND

THE MOHAMMED BIN RASHID CITY

$64,724m

$11,000m MEYDAN CITY

$3,000m (Source: Ventures ME, 2013)

At the show

Why attend?

For details on how to register for The ADI Lounge Presented By Greenline Interiors, visit: www.thehotelshow.com For a full programme of events in the lounge, turn to page 16

If you are an Architect, Developer or Investor this event is designed around your needs and is a 'must attend' in your diary. To meet huge growth demands around the Middle East, North Africa and now East Africa,

industry suppliers, governments, developers, investors and professionals need to have a meeting place to forge new relationships, collaborate, sign business, discuss ideas and debate issues and challenges.

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THE HOTEL SHOW KEYNOTE SPEAKER

The luxury hotel designer With a 50 year international career, Steven Miller FAIA, RIBA, is not only one of the industry’s most experienced architects and businessmen, but a definitive luxury hotel designer. Delivering a keynote speech on the current market and participating in sessions on Qatar and Africa, here he shares his exclusive insight

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ith his signature involved in no fewer than 25 hotels, private beach houses and more than 20 historic renovations, Steven Miller FAIA, RIBA is the ultimate architect-entrepreneur, undertaking a hybrid role that incorporates developer, architect and businessman.

A past president of the AIA Continental Europe Chapter, today Miller’s expertise is lent to the AIA Middle East Chapter, of which he is founder and director, and AIA International Region's Board, as well as the College of Fellows, and the International AIA Advisory Board.

Educated at New York’s Columbia University and the University of Colorado, the list of architects Miller counts among his mentors, tutors and friends, reads like an architecture hall of fame.

Yet his professional drive isn’t rooted by the fame his pedigree brings but the achievements he has made in his field, such as his Fellowship – a feat achieved by fewer than 3.5% of architects globally – and reputation as the luxury hotel designer and entrepreneur.

Miller’s top three career highlights – as ranked by himself – include: Winning the Urban Land Institute’s ‘Best International Project’ award in 1999 and one of two MIPIM awards for his historical renovation of the Vinohradsky Pavilon Mall, in Prague. He has also won awards from AIA and ULI, to name a few.

Yet despite his achievements, Miller was taught the art of humility at the very start of his career when he worked under Edward Durell Stone; senior designer of the Rockefeller Centre Music Hall, National Geographic Society Building, the Kennedy Centre in Washington D.C. and the US Embassy in New Delhi, India – considered one of the finest embassies in the world. They are lessons that still resound today.

KEYNOTE SPEAKER

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“IF THE GCC CAN GET TOGETHER ON OTHER THINGS, THEY SHOULD GET TOGETHER ON THIS AND IT SHOULD START HERE, IN DUBAI”

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Hotel Fairmont, Bab Al Bahr, Abu Dhabi.

Taj Hotel Apartments on The Palm.

With 49 years’ design and management experience, the globally recognised architectentrepreneur, urban planner and businessman has no intention of indulging in retirement, and instead splits his time between the GCC, Africa and India.

Today he works for the $5bn construction company Shapoorji Pallonji International Engineering and Construction (SPI), where he sits on the advisory board with four senior vice presidents and the CEO, heading business development and design management, as the company pursues aggressive growth plans.

SPI is one of India’s oldest construction companies and globally operates across 24 office – 13 of which are in India –employing 220,000 technical specialists, with systems that can cope with the biggest of projects.

Miller’s role at SPI focuses on the business development and consultancy elements of projects, and making sure the world knows about the firm’s prominence and expertise.

During The Hotel Show, Miller will deliver a keynote on his perspective of the hospitality industry, chair a panel discussion on the future of Qatar and participate in a session on growth opportunities in Africa.

Commenting that the next step forward for the GCC’s hospitality industry would be to adopt a region-wide star rating system, similar to that now mandated in Dubai, he explains: “It goes back to understanding what a hotel is. When a designer receives sketch work for a million dollar chandelier, we have to understand where it’s really going to go. The most difficult thing to incorporate with a star rating and elegant design, is functionality and service.

“The overlapping of star ratings poses challenges for the architect and interior designer,

Hotel Hilton, Riyadh, KSA.

Project highlights- Shapoorji Pallonji 300 room hotel, Lagos, Nigeria Hilton Garden Inn, Lagos Nigeria Hilton Hotel, Riyadh, KSA, 204 rooms Hotel Marriott Abu Dhabi, UAE, 315 rooms + 64 apartments Hotel Shatt al Arab, Basra, Iraq, 208 rooms + 8 villas + mall Hotel Marriott + Lulu Mall, Kerala, India 420 rooms Hotel Taj Intercontinental, Mumbai, India, 552 rooms + 48 suites Hotel Fairmont, Bab Al Bahr, Abu Dhabi, UAE 369 rooms + 19 villas Hotel Hilton Towers, Oberoi, Mumbai, India 595 rooms + 44 suits Centro Rotana, Dubai, UAE 245 rooms Hotel Kabul Serena, Afghanistan 177 rooms Hotel Lemon Tree Hyderabad, India, 267 rooms Hotel Grand Jaipur India, 244 rooms Hotel Bel Tower, Bangalore, India Hotel Zuri, Bangalore, India, 100 rooms Cigar Lounge, Address Hotel, Dubai, UAE Taj Hotel Apartments on The Palm

with the regional system as it currently is.

“If the GCC can get together on other things, they should get together on this and it should start here, in Dubai,” he asserts.

Originally brought to the UAE to work for Emaar, Miller spent the next eight years moving through architecture’s highest realms. From managing director of FX Fowle’s Dubai branch office; to MENA regional manager at Perkins Eastman; via a

10 month stint as consultant for KPF, a New York and London-based firm in need of his expertise; and a short trip to design a hotel in Zanzibar, for his own Planning and Design Consultancy company.

Of Dubai, he adds: “As far as I’m concerned, Dubai is back. We are building villas, hotels, towers and all of these contracts are worth billions of dirhams.

“When it comes to Expo 2020, I don’t see how Dubai cannot win. There are 100 things going on and more things coming up in Abu Dhabi with the mosque, museums, golf, events, concerts and the fine waterfront areas.”

Based on his first-hand experience of the regional economy, Miller is so confident of the UAE’s potential that he predicts international brands will continue to flock to Dubai and Abu Dhabi, after 2020 and even after the 2022 World Cup. But there is still work to be done.

Speaking as an urban planner, he advises: “Transportation has put Dubai on the map, so now they must extend the Dubai Metro and address the taxi system. Then public beaches need development in terms of accessibility and facilities. Dubai is a great city with a wonderful choice of hotels, more restaurants than they know what to do with, and it’s back in a big way.”

At the show Meet Steven at the following Vision Conference sessions: “Qatar: The Future” , September 28 "Designs of The Future", September 29 and “Eyes on Africa” , September 30

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THE HOTEL SHOW SPEAKER INSIGHT

Behind the hype Ahead of his session at The Hotel Show, Dan Cross, territory manager for TripAdvisor Business Listings, MEA, busts the myths surrounding hospitality’s most recent revolution

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o longer as interested in hearing what hotels and accommodations have to say about themselves, guests are turning to each other for travel inspiration.

The dramatic change in consumer behaviour has led to a proliferation of online reviews over the last decade, led by world’s largest travel site, TripAdvisor.

Back in the late 1990s, our founder and CEO Steve Kaufer was planning a holiday in Mexico.

Brochures were thin on the ground so he

Top tips to maximise TripAdvisor for your business Actively manage your listing on TripAdvisor: Use the Management Centre to control the content and make the most of the site as a marketing tool, offering exposure to millions of monthly users.

Respond to reviews, whether positive or negative: Independent research shows that management responses to good reviews make 78% of travellers think more highly of the property, while 79% of them are reassured by responses to bad reviews.

Encourage your guests to write reviews: This will enhance your position on the TripAdvisor rankings and ensure that your reviews are fresh, which encourages bookings.

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encourage you to post responses to reviews about your property. These responses not only show guests and the TripAdvisor community that you take their feedback seriously, but also ensure that you have the last word.

researched online, where he found an unflattering blog of the hotel he’d been considering. The hotel was dropped but an idea was born and in Myth 4: It’s against TripAdvisor rules to February 2000, Steve founded TripAdvisor. ask guests to write a review.

Since then, it has soared in While it’s against TripAdvisor rules popularity – today the site counts of travellers say online to offer incentives in exchange for 200m unique monthly visitors reviews influence their reviews, we strongly encourage you to – and, perhaps inevitably, a few booking decisions ask your guests to write a review after misconceptions have arisen. Let’s look at their stay. We offer tools that you can use the most common ones: to encourage this. These include links that you can add to an email, which will send Myth 1: Reviews on TripAdvisor are guests directly to your property page on usually negative.

TripAdvisor; cards and flyers that you In fact, the majority of reviews on the accommodations, can print and hand out to guests; and site are positive. Three-quarters of restaurants and attractions reviewed widgets that you can embed in your all TripAdvisor reviews are rated ‘very own website. good’ or ‘excellent’, and the average rating on TripAdvisor is just over four out of Myth 5: Nothing is free on TripAdvisor. a possible five. It’s also important to note TripAdvisor encourages hospitality that independent research has found businesses to manage their property that the top reason travellers cite for page on the website by registering for writing a hotel review is to ‘share a of accommodation free on the Management Centre and good experience with other travellers’. owners say reviews are influencial in the adding photos and descriptions of their booking process business. It doesn’t cost you anything to Myth 2: I have no control over my track your performance against competitors property’s listing on TripAdvisor. or to sign up for notification of new reviews or to Through our Management Centre, you can take post a management response. control of your business’ page. We also encourage you to monitor what travellers are saying about your business, to respond to reviews and to keep track of where your visitors are coming from.

At the show

93%

2.5m 96%

Myth 3: Businesses can’t share their side of the story on TripAdvisor.

Just as we value traveller opinions, we value the insights of business owners and strongly

Dan will speak on day one of The Hotel Show Vision Conference, September 28 at "Maximising TripAdvisor"

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THE HOTEL SHOW SPEAKER INSIGHT

What you need to know about Gen Y Fabienne Rollandin, director of industry relations and market research at Laureate Hospitality Education, will present the results of the school’s extensive research into what Gen Y expect from their hospitality sector employers, live at the Vision Conferece.

Here she identifies the key trends to watch

A

s a generation they are described as having little in the way of concentration or loyalty but on the other are hand a group of civic minded individuals with a strong desire to strike success early in their professional lives, with minimal compromise to their personal lives.

Whatever the truth, employers are scrambling to understand Gen Y – the Millennial Generation – otherwise known as those born post 1990 who are now entering the work force.

At the industry’s request, Laureate Hospitality Education quizzed its Gen Y students to gain insight into their perceptions of the workplace, what motivates them and their take on the employer/ employee relationship, as well as their career ambitions within the hospitality industry.

“THESE RESULTS SHOW THE INDUSTRY HOW TO RECRUIT AND RETAIN THE NEXT GENERATION WORKFORCE” 26

Top 5 companies to work for 1. Four Seasons Hotels and Resorts (65%) (favourite by 5 schools out of 6) 2. Marriott Hotels (47%) 3. Hilton Hotels and Resorts (45%) 4. Starwood Hotels and Resorts(43%) 5. Hyatt Hotels and Resorts(35%)

Why hospitality?

1. International career opportunities (51%) 2. Opportunities to interact with people (42%) 3. Future career growth (41%)

A total of 928 students opened the survey and 425 completed it fully. A rate of 45.7%, the respondents were 55% female and 45% male, with the majority (61%) falling into a 20 – 24 age bracket.

“These results show the industry how to recruit and retain the next generation workforce,” says Fabienne Rollandin, director of industry relations and market research at Laureate Hospitality Education.

But it seems that, in stark contrast to the expectation that Gen Y is driven by compensation and benefits, the real demand is for a dynamic career in exciting locations.

“There were some surprises in the results. Gen Y

is said to move jobs often rather than working their way up in the same company. But when we did the research we noticed that a lot of students want to stay and be faithful with the same company. Two or three changes within an entire career is enough, but what is important to them is to be mobile and able to move to new locations. It is when they feel under developed and stuck they will move on,” she adds.

“Many graduates want to work in boutique hotels, which was surprising for me, and they want to work in resorts but preferably those located near to a city,” Rollandin shares.

Predicting that the adjustment in working structures and management hierarchies will require compromise from both sides, she adds: “The hotel industry always has been a hard working industry, we have to be realistic about that, but on the other hand it’s a fascinating experience. Gen Y will work hard in order to gain experience; they want to share, they want to learn they are eager to develop themselves, but they are not planning to still be working 70 hours a week at the age of 55 unless they are CEO of an international company.”

At the show What does this mean for the industry? Find out on September 29 at 4pm, when Laureate Hospitality Education present their Gen Y research

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Libbey Costaverde

The Leading Supplier Of Professional Hospitality Products In The Region ? Cutlery ? Crockery JUSTA

? Glassware ? Hollowware ? Professional Kitchen Utensils ? Kitchen Equipments (Design, Supply, Installation & Maintenance) ? Buffet Display and Chafers, Buffet Counters & Live Cooking Stations ? Hotel Mini Bars, Room Safes, Welcome Trays ? Guest Amenities and Room Accessories ? F & B Linen, Bed Linen and Bath Linen ? House Keeping Equipments ? Front Office Equipments ? Information Panels & Sign Boards, Crowd Control Systems ? Banquet Equipments ? Cleaning Equipments ? Waste Management Products & public area furnishing. ? Complete Solution for Camp Supplies ? Mobile Kitchen Unit, Container Kitchens

SOLUTION

GRINDMASTER

FOR YOUR HOSPITALITY NEEDS

Please feel free to contact us for all your Pre-opening or existing supply needs

Tel +971 4 2622 661 Fax +971 4 2620 886 Mobile:+971 50 6582519/ 6984379 PO. Box 51032, Dubai, UAE. Salahuddin Street, Diera.

Showroom (Display area 11,500sqf) 50mtr after Abu Backer Siddiq Metro Station, E-mail: ahrarhs@emirates.net.ae

www.alahraronline.com

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THE HOTEL SHOW SPEAKER INSIGHT

Panel session: Changing the face of hospitality In response to HH Sheikh Mohammed's ‘year of nationalisation’, the Vision Conference will hear about plans to recruit thousands of young nationals, from local leaders Jumeirah Group and Habtoor Hotels

A

cross the GCC, governments are doing all they can to ensure a booming youth population will be able to access employment opportunities in any sector, and at any level, in their home country.

In Dubai, HH Sheikh Mohammed has declared 2013 the ‘year of nationalisation’. Leveraging the strength of the existing Emirates National Development Programme (ENDP), incentives for the private sector to recruit local graduates have supported more than 100 appointments.

The directive is branded as a catalyst to revolutionise the private sector that is based on mutually cooperative partnerships to support the identification, recruitment, and retention of UAE nationals.

But few of the appointments to date have been in the hospitality industry. Instead, it has been left to individual owners and operators to set their

“HOPEFULLY IN A FEW YEARS THIS WON’T BE NATIONALISATION, IT’LL BE NATURAL”

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own targets and benchmarks. Leading the way are the locally branded Habtoor Hotels and Jumeirah Group, who have both embarked on ambitious plans to lure Emiratis away from traditional professions and into hospitality.

“If you’re attracting a new group of individuals to an industry – and there are no hospitality schools in this country – you recruit on potential, not necessarily direct experience,” says group director of operations for Habtoor Hotels, Henning Frees (below left), who in his role overseeing Habtoor’s three existing Dubai properties will take a leading role in the group’s aim to recruit 1000 nationals across all its business lines within five years. The programme, launched last year, is officially known within Habtoor Group as the Absher Initiative.

Frees is supported in the execution of the plan

by Emiratisation manager, Fatima Al Haddad, who has already pioneered one recruitment day for the group and will hold many more over the coming years and months.

She says: “When you actually hold a recruitment day you learn that everything from the marketing and promotion to the time of day, will affect how successful it is and that was the greatest learning curve for us when we held our first day. Still it was very successful, and the students who attended were very interested in the positions we had available.

“We have made contact with many talented Emiratis, although everything about how to approach them has been different to what we expected,” she adds.

With three landmark hotels currently in operation – Habtoor Grand at Dubai Marina, Metropolitan Palace and Metropolitan Deira – a Waldorf Astoria under development on The Palm Jumeirah, and three additional properties under construction to be operated by Starwood, the opportunities are coming thick and fast.

Frees says of the required skill set: “It’s about attitude and personality. Depending on the position we look for adaptability and realise that for some positions it’ll be some time before specific talent is available in the local talent pool.

Panel session Day 2 A lot of training is invested in putting the right people in the right positions. Hopefully in a few year this won’t be nationalisation, it’ll be natural.”

While many hotels brush off the question of how to fund a growing Emirati workforce, Frees adds that businesses must demonstrate their commitment to the cause in order to achieve such goals.

“What we are suffering from as an industry in this country is that we have very few role models for Emirati graduates, so we must create positive examples within each hotel, then within each company, until those examples run across the industry. Then we can demonstrate how this is a fantastic industry in which to advance,” adds Frees.

Leading by example At Jumeirah Group, that example has been made in the form of the first Emirati GM, Samer Khanfar, who was born and raised in Dubai with a passion for tourism and travel and an eye for business.

Khanfar has risen through Jumeirah Group from retail outlet manager at Souk Madinat Jumeirah

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THE HOTEL SHOW SPEAKER INSIGHT “OUR NATIONAL DEVELOPMENT TEAM IS LAUNCHING A NEW INITIATIVE, THE JUMEIRAH NATIONAL YOUTH PROGRAMME, WHICH AIMS TO GIVE MOTIVATED UAE NATIONAL HIGH SCHOOL GRADUATES AN OPPORTUNITY TO WORK WITH JUMEIRAH"

to what he describes as “the natural role” of GM at Jumeirah Living Dubai World Trade Centre Residences; currently the group’s only serviced apartments property in the region with 60 apartments and 132 staff. Occupancy remains around 100% for much of the year.

Khanfar’s appointment in January 2013 ties in well with Jumeirah own ‘year of nationalisation’, which strives to achieve a 13% target for UAE nationals in senior management by the end of 2013, taking the group-wide total to 41.2% overall. Positively, 44% of the existing Emirati workforce is female.

Statistics considered, Khanfar is likely to become the unofficial face of the initiative, at least for aspiring Emiratis, which will be key in the focus on youth recruitment. Says Jumeirah's director of HR, Ahmad Mohamed Al Kaitoob (above right): "Our National Development team is launching a new initiative, the Jumeirah National Youth Programme, which aims to give motivated UAE National high school graduates an opportunity to work with Jumeirah. Candidates

will have the chance to join the one year training program where they will receive direct training and guidance from the senior team at Jumeirah. The graduates will begin with intensive courses at The Emirates Academy of Hospitality Management, after which they will be given roles to learn the operations of different departments within the hotels. The training and exposure will vary between theoretical and practical exercises.

On completion of the program, candidates will receive a certificate from Jumeirah Group and the Emirates Academy of Hospitality Management and have opportunities to stay and grow with the company."

At the show Ahmad Mohamed Al Kaitoob and Henning Frees will join the panel discussion "Labour Law, Nationalisation and Diversity in Workforce" 6.30pm, Day 2

What is the Emirati National Development Programme?

The objective of the Emirates Nationals Development Programme (ENDP) is to integrate young UAE Nationals into the private workforce, “for the prosperity of the private sector and well being of the nation”.

The objectives will be achieved by forging stronger partnerships with the private sector and support offered by ENDP includes filtering the application pool to source relevantly skilled candidates for openings; vocational and educational training programmes for managers; and publicising each company’s achievements.

Visit www.endp.ae for more information

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THE HOTEL SHOW EMERGING MARKETS

Invest in Africa?

With the continued growth of the continent for both the business and leisure markets, key investment and development specialists share their experience of Africa, September 30 at 2.30pm, in the ADI Lounge. Here are the key stats

MOROCCO

7.1%

GDP from tourism

At the show Following a keynote presentation on the current investment opportunities in Africa, a panel session will take place from 2.30, September 30 at the ADI Lounge, featuring: Mark Willis, AVP, Carlson Rezidor; Steven Miller, Shapoorji Pallonji; Ulrich Eckhardt, MEA regional president, Kempinski; JeanMarc Grosfort, chief development officer, Marriott Int. MEA.

NORTH AFRICA

7.2%

GDP from tourism

EGYPT

11.4m tourists predicted in 2013

WEST AFRICA

5.6%

EAST AFRICA

8.9%

GDP from tourism

GDP from tourism

KENYA CENTRAL AFRICA

1%

15%

growth in average visitor numbers

GDP from tourism

Who is investing where?

Marriott, plans to invest $1.5bn to open about 5,000 rooms in Congo, Kenya, Nigeria, Rwanda and other African countries by 2015 Rezidor too will open two hotels in Nairobi by 2014. Plus: second Park Inn in South Africa by Radisson Cape Town Newlands in the first quarter of 2014 and Senegal will have its first ever Park Inn by Radisson by Q4 2014.

Hilton, which has presence in Kenya’s coast, also disclosed plans to renovate and rebrand in the country, open two new hotels in Nairobi, and enter into the Congolese and Rwandan market and hotels in Cairo and Alexandria, Egypt.

Starwood Hotels & Resorts Worldwide Inc., has announced plans to strengthen its position in Africa by adding 10 new hotels in the next three years.

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Projects by region

5177

983 SOUTH AFRICA

3.9% GDP from tourism

272

2828 1961 2023 765

SOUTH AFRICA

9.12m arrivals in 2012

GLOBAL

DACH

EMEA

EU

AFRICA

AMERICAS

APAC/ME

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DESIGN TE CHNOLOGY PROJECTS

BURO45

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THE HOTEL SHOW SHOWFLOOR HIGHLIGHTS

A different type of hospitality tech Want to know what the hotel of tomorrow will look like? Visit Well-Tech at The Hotel Show, between Hall 6 and Hall 7

W

hen hoteliers – and guests – think of the ‘hotel room of the future’ the vision is of one filled with sleek technological gadgets. But Italianbased Well Tech is an international architectural studio working with the most advanced materials, technologies and products for technological innovation, sustainability, formal and functional relevance in the hospitality industry.

Thanks to this constant research, Well-Tech can guarantee its clients the most efficient, advanced and competitive solutions. Its projects, in line with the new European directives make extensive use of alternative sources of energy and

eco-compatible materials, but also of the latest intelligent, interactive and sensorial technologies.

In its projects, Well-Tech combine technological innovation with essential and elegant lines, natural and refined materials and iconographies of the natural world.

The WT team constantly analyses the habits of guests who enjoy hotel facilities, accommodation

and retail - those users with increasingly complex and sophisticated needs that require appropriate solutions from a functional, emotional and sensorial point of view.

Well-Tech, will create a hotel feature at The Hotel Show which applies the principles of energy architecture. The presentation of the “Hotel Room of the Future” will demonstrate how a room can take on its own characteristics, allow for surfaces to “breathe”, charge and alter the habit of a building and most importantly re-charge the energy reducing power consumption; which in today’s world could allow for significant cost savings in today’s environment.

NEW TO 2013

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THE HOTEL SHOW SHOWFLOOR HIGHLIGHTS

The Hotel Show Career Zone Need a change of direction? Get hired at The Hotel Show, in association with Hozpitality

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aximising on the HR elements of the Vision Conference, The Hotel Show Career Zone will provide the next step for ambitious hoteliers looking to further their careers, in association with Hozpitality Group, the zone's official recruitment partner.

Bringing the hotel to you, chains confirmed to participate in the event include Rixos, Media One, JA Resorts, Ritz-Carlton and Shangri-La Hotels (see opposite).

The Career Zone will be buzzing with hospitality professionals from department level to mid-management and senior roles, providing opportunity for employers to pick the best,

without facing the huge logistic and financial burdens of a recruitment fair.

The Hotel Show Career Zone is a brand new and exclusive feature for 2013, which puts you face-to-face with the Talent Acquisition and HR Managers of some of the top hotels in Dubai.

Located within the Career Zone will be 15 premier hotels, each one looking to meet and discuss their biggest career opportunities available with potential candidates (see right).

The Hotel Show Career Zone will open on Saturday September 28 and we urge potential candidates to attend on this day to ensure they are first in line to speak with each of the hotels.

Hotels confirmed to take part in The Hotel Show Career Zone

RixosThe Palm

Media One Hotel

The H Hotel J A Resorts

Official recruitment partner

Ritz-Carlton Hotel

NEW TO 2013

Fairmont The Palm

The Majestic Shangri-La Hotels

Meydan Resorts

Philippines Returns to The Hotel Show The Philippine Pavilion made waves when it presented collections of more than a dozen design-led companies at The Hotel Show in 2007 and 2008.

This year, the Philippines will make a comeback at The Hotel Show, with a Pavilion of ten companies organised by the Philippine government’s Center for International Trade Expositions and Missions (CITEM). The pavillion

will host a Design Feature stand by PEERS, the Design Team of Lightworks Resources, Inc. in partnership with The Hotel Show.

Contemporary and classical indoor / outdoor furniture for hotels, resorts, restaurants and projects, in natural and industrial materials as well as contemporary architectural components, will showcase the creativity and innovativeness of Philippine designers and manufacturers.

Marriott International

Hyatt Hotels

The Intercontinental Hotels

City Seasons Hotels

The Oberoi Hotel Emaar Hospitality

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THE HOTEL SHOW STRATEGIC PARTNER

The first half of 2013 has been the busiest six months in Dubai’s history as a tourist and commerce destination, with 5.5 million visitors recorded. The numbers keep the Emirate on track to achieve Vision 2020 while boosting hotel and apartment revenues by a huge, 18.6%, a major theme at the Vision Conference

Strategic partner DTCM

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THE HOTEL SHOW STRATEGIC PARTNER

M

ore than 5.5 million tourists visited Dubai in the first half of 2013, representing an 11.1% YoY increase, indicating that Dubai is on the way to achieving its Tourism Vision for 2020.

The H1 visitor number results, released by Dubai’s Department of Tourism and Commerce Marketing (DTCM) today, show increases across all key indicators, including hotel establishment guests, hotel and hotel apartment revenues, room occupancy and average length of stay.

Announced earlier this year under the directive of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and spearheaded by DTCM, Dubai’s Tourism Vision for 2020 sets out how the city will double its annual visitor numbers from 10m in 2012 to 20m in 2020.

His Excellency Helal Saeed Almarri, Director General of DTCM commented: “The figures for the first half of 2013 are extremely encouraging and indicate that we are on the way to achieving our Tourism Vision for 2020.

"Our strategy is to position Dubai as a foremost destination for both leisure and business travellers by continuously evolving our broad and diverse tourism offering, and attracting visitors from a range of source markets, including targeting a new generation of first-time travellers from emerging markets.

The increase in visitors from each of our key source markets is particularly encouraging, with a number of these markets showing particularly strong growth, including the GCC countries,

“WE MUST HARNESS THE COLLECTIVE POWER OF OUR PARTNERS IN THE TOURISM AND HOSPITALITY INDUSTRY, AND I LOOK FORWARD TO DISCUSSING THE VISION WITH MANY OF THEM DURING THE HOTEL SHOW,” HIS EXCELLENCY HELAL SAEED ALMARRI, DIRECTOR GENERAL DTCM

Vital information

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THE HOTEL SHOW STRATEGIC PARTNER airlines to maximise the opportunities the Guests from the world’s two partnership provides to increase the most populous nations, China amount of visitors from both Australia (ranked 9th) and India and the other markets which the (ranked 2nd), continued Visitors and source markets partnership opens up.” to show strong increases, Guest numbers across all hotels More hotels 2012 hotel occupancy with visitors from both and hotel apartments in H1 reached Hotel occupancy and length of stay markets up by 15.8 per cent 5,583,379, an increase of 11.1% on the The occupancy rate for hotel rooms and buoyed both by the growth in the 5,027,223 recorded H1 2012. Dubai’s top hotel apartments saw steady growth with emerging middle class and 10 tourism source markets remained occupancy averaging 84.6%, up 2.8% first-time international the same as those for the first half of from 2012, while the occupancy rate travellers, and by targeted 2012, with some slight changes in for hotel apartments was 85.8%, up destination marketing positioning, and reflect the diversity New rooms 6.5% on the same period. campaigns led by DTCM of visitors who are attracted to the 2012 apartment occupancy The figures gains greater significance and its overseas offices, and city. Saudi Arabia, India, UK, USA, Russia, when viewed against a backdrop of the tourism sector partners.

Germany, Kuwait, Oman, China and Iran increased availability of hotel rooms – 16 His Excellency Helal Saeed Almarri made up the top ten for January to June 2013. new hotel establishments opened since June commented: “Saudi Arabia, China and India Despite already being Dubai’s primary source 2012, increasing the total stock to 603 and adding are markets which DTCM has put significant market, Saudi Arabia experienced the most 5,484 rooms to the Emirate. growth, with visitor numbers swelling by 31.6% to focus on, as we believe they provide substantial The total number of rooms, up 7.2%, now opportunities for growth. DTCM has conducted 710,472. Australia (ranked 13th) also recorded a stands at 81,492. Launch highlights included the sizeable rise in visitor numbers, with growth rates a number of roadshows, participated in a range JW Marriott Marquis, Oberoi Hotel Dubai, and JA of events and operated specific campaigns in of 24.3 per cent reflecting the increased flight Ocean View Hotel. Average length of stay has also these markets to ensure that Dubai is positioned volume resulting from the partnership between increased, up from 3.82 to 3.89 days. Hoteliers as a destination of choice. With regards to Emirates Airline and Qantas, formalised in April. can also take encouragement from the figures Australia, the partnership between Emirates and The Netherlands entered the top 20 source indicating the busiest months for guest visits. markets for the first time, at number 20, with a 17 Qantas has clearly had a highly positive impact The month of June 2013 saw the third highest and DTCM has been working closely with both per cent increase in visitors.

China, India, Australia and many countries in Europe.”

16

81.8%

5484

79.3%

2013 AT A GLANCE Here’s a quick recap of some of the tourism sector highlights from January to June 2013 that have contributed to the sector’s growth and success.

JANUARY

FEBRUARY

MARCH

: 1.7million visitors head to the Downtown Dubai celebrations, and the spectacular Burj Khalifa fireworks – which are broadcast to a global TV audience of 2.5billion Dubai Shopping Festival marks 18th edition Emirates Airline is forecast to become world’s second largest long-haul airline in 2013, by CAPA Centre for Aviation

AED6billion ‘Bluewaters’ project in JBR Marina approved Emirates Airline marks 129th destination, Warsaw 95,000 fans over 13 days watch Cirque du Soleil The world’s tallest hotel, JW Marriott Marquis Dubai, opens with appearances from Leona Lewis and Donna Karan

Figures show Dubai World Trade Centre, in 2012 welcomed more than 1.85m visitors Formally announced that 10m visitors were recorded in 2012.

Dubai International named world’s 2nd busiest for international passenger traffic Starwood Hotels & Resorts relocate its global senior leadership team to Dubai for one month

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THE HOTEL SHOW STRATEGIC PARTNER levels of hotel guests, after January and March, indicating the success of Dubai’s positioning as a summer tourism destination, particularly for travellers from across the region.

His Excellency Helal Saeed Almarri added: “The growth recorded in the first half of the year is on target for our medium-term plans, and most importantly, it is sustainable. We’re seeing continued growth in the quantity and breadth of hotels and hotel apartments designed to meet the increased demand from travellers; and the recently introduced changes to the hotel classification system provide greater clarity for both operators and tourists.

"We’re also continuing to see the benefits of Dubai’s focus on the events and festivals sector – with huge gains being made in the summer months in particular thanks to a coordinated and concerted effort from both public and private sectors to develop and promote our seasonal attractions.

“We must also recognise the importance of our city’s world-class infrastructure in ensuring we are able to continue to grow. Dubai is now home to the world’s second-ranked airport in terms of traffic, another achievement made during the first half of this year - and we are the home of two thriving airlines - Emirates and Flydubai - which by continually expanding their portfolios, are critical contributors to our tourism success.”

Hotel revenues Revenues for hoteliers and hotel apartment operators saw significant growth – with total first half revenues reaching $3.18bn up by 18.6%. Total guest nights also recorded similarly impressive rises, up 13.1% to 21,715,848 from 19,209,037.

In other words, more than 2.5m additional guest nights from January to June 2013 when compared to the first six months of 2012.

Vital information

creating, attracting and marketing a yearround programme of events and festivals.

Dubai’s status as the region’s leading Meetings Incentives Conferences and Events (MICE) hub has also played a central role in boosting first half visitor numbers. Major business events held during the first six months of 2013 include Arab Health, Gulfood, GITEX Shopper, Arabian Travel Market, and Intersec.

Festivals and events focus In terms of events, Dubai hosted some of the world’s top acts in the first half of the year including Justin Bieber’s first concert in the Middle East, Cirque du Soleil and the all-star lineup of Amr Diab, Shamma Hamdan and Hussain Al Jassmi as part of the du world Music Festival.

Events such as the Dubai Shopping Festival, Emirates Airline Festival of Literature, Dubai World Cup, and Summer Is Dubai, including Dubai Summer Surprises, have all contributed towards the growth in visitor numbers. The integration of Dubai Festival and Retail Establishment – creators of Dubai Shopping Festival, Dubai Summer Surprises and Modhesh World – and Dubai Calendar into DTCM, will strengthen the coordinated approach to

APRIL

MAY 2013

JUNE 2013

Emirates Airline and Qantas announce partnership Flydubai inaugurates two new routes – Mineralnye Vody, Russia, and Juba, South Sudan 140,000 fans packed into live events and concerts at DWTC in Q1 DTCM opens 19th overseas office in Sao Paolo, Brazil

Launch of Dubai Tourism Vision for 2020: 20 million visitors annually by 2020 DTCM enacts Hotel Classification System Emirates Airlines announces 25th consecutive year of profit Flydubai adds Salalah, Oman, to GCC destination portfolio

The UAE makes its final submission to host World Expo 2020 to the International Bureau of Exhibitions General Assembly in Paris; the winning bid will be announced in November 2013 Dubai Summer Surprises begins, part of Summer is Dubai Emirates Airlines starts daily, non-stop flights between Dubai and Tokyo In-ternational Dubai Duty Free announces $874m profits for H1 2013 Emaar and Meraas launch budget hotel brand ‘Dubai Inn’

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DHOFAR GLOBAL TR.CO.L.L.C P.O.Box: 70580, Sharjah, United Arab Emirates Mobile: 050 631 6593, Tel: +971 6 5302525 / 5368690, Fax: +971 6 5302626 / 5368552 Email: chandan@dhofartr.com - dhofart@eim.ae www.dhofartr.com BRANCH: Dubai Investment Park - 1,W-16/598-289-Dubai,U.A.E. Tel: +971 4 8856556, Fax: +971 4 8856566

TRADING COMPANY W.L.L, Po Box No 8028, Doha, Qatar, Tel: +974 44110511, Fax: +974 44110611, Mob: +974 70403935 SHOW ROOM: Office No 12, Building No 8, Barwa Village, Wakra, Doha, Qatar.

Dhofar Global Tr. Co.L.L.C.

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THE HOTEL SHOW THE LEISURE SHOW

Introducing The Leisure Show The Leisure Show is poised to bring a new dimension to B2B exhibitions. By investing in the right mix of content and ensuring that only qualified industry executives are attending the event, The Leisure Show is the only way you can guarantee your company its piece of an industry with a predicted spend of $52bn

T

he MENA region remains the destination of choice for travel and leisure seekers, and at its hub the Middle East boasts many world class hotels, resorts, spas, sports, and entertainment leisure facilities. A key example, Dubai, is set to welcome 20 million tourists by 2020. The race in the Middle East is clearly on to increase leisure and destination experiences across the GCC and beyond.

Thousands of projects are currently in the pipeline, and, with $7bn worth of hospitality projects expected to be completed in the GCC alone this year, this exciting and dynamic marketplace offers massive opportunities and creates the need for an industry meeting place.

The Hotel Show will introduce a new event designed to meet the needs of an increasingly buoyant marketplace – The Leisure Show.

The Leisure Show launches alongside The Hotel Show in Dubai this year and in 2013 will introduce the market, share trends, and welcome key suppliers and buyers. A showcase of remarkable projects will provide a snapshot of the scope of ideas and possibility, whilst a full three day conference will look at key challenges and investment opportunities, and see industry leaders, suppliers and government debate and discuss plans and vision for new leisure facilities, experiences and destinations throughout the region.

If you manage, own, operate or develop sports, fitness, aqua, leisure experiences, adventure parks, resorts and attractions register now to attend The Leisure Show – Introducing you to

The GCC leisure industry, where are we now?

The GCC hospitality market is anticipated to grow at an annual rate of 8.1% to $28.3 billion by 2016 compared to $19.2 billion estimated in 2011.* T ourist arrivals in the UAE grew to 7.9% year-on-year in 2011 as the number of tourists coming for both leisure and business continued to rise.* Leisure spending in the GCC contributed $51.62 billion to the total travel and tourism receipts in 2011.* In 2011, leisure spending accounted for over 70% growth in tourism spending during 2011* $7 billion of hospitality projects are expected to be completed in the GCC in 2013± *Source: GCC Hospitality Industry, Alpen Capital, 2012 ± Source: GCC Contruction and Interiors Overview, Ventures Middle East, 2012

a world of potential, co-located with The Hotel Show at Dubai World Trade Centre, September 28 - 30, 2013. Come along and discover what The Leisure Show can do for you.

The region’s top leisure projects Qatar Al Merqab Mall, Doha A 5 storey mall, featuring 200 stores, in Doha, Qatar Lebanon Lebanon Waterfront City a master-planned mixed-use community comprising six towers, various pedestrian plazas and a lively marina promenade Bahrain East Hidd Housing Project The development will contain up to 5000 units, vibrant social and leisure zones, retail, food and beverage units, mosques, schools and waterfronts, all connected by public parks and plazas Dubai Club Vista Mare A new beachfront residential and recreation project comprising 33 studio apartments, eight cafes and restaurants, retail areas and gymnasium facilities Abu Dhabi Fairmont Hotel & Apartments A 39 storey tower with 13 F&B outlets, ballroom and conference rooms, a swimming pool and supporting facilities, including parking for 1300 vehicles.

Hydra Village Low and high-rise buildings, townhouses, shopping outlets, mosques, a hospital, a five-star hotel and more than 2000 villas.

NEW TO 2013

Oman Muscat Festival 2014 Provision of electrical games and rides for an Amusement Park during Muscat Festival 2014.

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THE HOTEL SHOW EXHIBITOR LIST COMPANY NAME

STAND

COMPANY NAME

3D LUX TRADING LLC

7 F180

ATOLYE KOSTUM TEKSTIL SAN. VE TIC.LTD. STI 6 B141

CID

7 F196

8080 LIVE

7 B180

AT-VISIONS IT GMBH

8 A210

CINELLI PIUME & PIUMINI SRL

6 D130

A SP IN - AZIENDA SPECIALE INTERNAZIONALIZZAZIONE

AUDICOM ME FZCO

8 A240

CIOLINI F.LLI

5 D120

CCIAA FROSINONE

6 D140

AUSTRIAN FEDERAL ECONOMIC CHAMBER

6 E150

CITEM - CENTER FOR INTERNATIONAL

A&T INTERIORS LLC

6 D158

AUTHENTIQUE ART AND DESIGN LLC

6 C161

TRADE EXPOSITIONS & MISSIONS

3 C01 & 3 D01

ABB INDUSTRIES LLC

8 A220

B&B SOLUTIONS

3 B44

CITY SEASONS

3 A01

ABC TEKSTIL GIYIM SAN. VE TIC. LTD. STI.

3 C40

BAAL ARTISANS

4 D81

CJC SYSTEMS

7 A170

ACENTIC ME FZ LLC

8 A216

BAGNO & ASSOCIATI

5 D120

CLASSIC LIGHTS & INTERIORS

6 C166

ADA COSMETICS INT’L

5 D125

BARRISOL NORMALU SA

7 C182

CLEAN

2 A20

AEC ONLINE

2 A20

BARTECH

7 C184

CLEAN SWIFT CO.LLC

4 B89

AHCT - ASIAN HOTEL & CATERING TIMES

2 A20

BAUMANN DEKOR GMBH

6 E150

CODELOCKS LTD

2 A40

BEIJING CM STAR FURNITURE CO LTD

3 B21

COFFEMA INT’L GENERAL TRADING

5 A116

AIRFREE PRODUTOS ELECTRONICAS

STAND

COMPANY NAME

STAND

LDA, PORTUGAL

4 A69

BERRIS FURNITURE FACTORY

6 C150

COMPASS - THOSE POOL GUYS

2 C19

AL ACCAD HOTEL SUPPLIES

3 C31

BGREEN

2 A20

CONCEPT AMENITIES

7 F176

AL AHRAR HOTEL SUPPLIES LLC

3 A11

BILLIARDS MBM SRL

6 D140

CONFORT MOUSSE

7 A176

AL BILAD INDUSTRIES & TRADING

4 B61

BLACK PORTAL SOFTWARE DEVELOPMENT

8 E237

CONLUX GMBH

6 E150

AL DIYAFA HOTEL & CATERING SUPPLIES

3 E38

BONCAFE MIDDLE EAST LLC

6 B156

CONS. FROSINONE IND. EXPORT

6 D140

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