The Hotel Show Vision Conference

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THE HOTEL SHOW VISION CONFERENCE Day 1 11.30 KEYNOTE: Online and digital systems Alexander Barder, Regional Director of Business Development MEA, SABRE Marketing and revenue models have been turned on their heads by online and digital systems, and market reach that formerly lay with the hotels, travel partners and their agents, is now disseminated across global brands that can significantly influence your performance. In this keynote address, Alexander Barder shares insight on both the hospitality and digital industries and where both are heading.

12.15 Maximising Trip Advisor Dan Cross, Regional Manager, TripAdvisor Advisor helps you deal with generating new business leads. No other booking platform has changed the industry like Trip Advisor. But how, where and when should it be used to generate new business leads, and what are the main pitfalls to avoid?

Trip advisor and social media experts share advice for managing reviews and creating good feedback.

13.00 KEYNOTE: Developing Dubai’s mid-market Jeff Strachen, Consultant Online tutorials for unbranded independents.

Why online bookings, mobile marketing and

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increasing repeat business via the internet is not a job for the IT department.

16.00 Reducing reliance on OTAs Dan Cross, Regional Manager, TripAdvisor

13.45 Hotel security: technology & data centre security Tareque Choudhury, Chief Security Officer, British Telecom Your data is your business, but how can it be protected and how should security breaches be dealt with?

16.45 How to listen online Jonathan Cartmill, MD, Meltwater Group How to establish organisational change to invest in Social Media. Who should be in charge and what kind of targets can you expect?

14.30 Using Facebook for business How do some global brands generate upwards of 40m likes and which how can hospitality chains maximise their social media reach?

Walid Driss, Head of Middle East & Africa, Facebook 15.15 PANEL: Smart guests demand smart guest experiences Technology is changing guest interaction, while adding to the 5-star experience. From booking systems to FoH software and in-room tech, hear about the latest trends and must haves. Chaired by: Paul Parsons, social media Consultant. Participants: Jean Pierre Mampaey, CEO, MAXXTON; Elias Monsef, IT Manager, Golden Tulip; Mike Hibbert, INFOR; Devesh Mistry, Founder & MD, RBBI; Aime Musonerwa, IT Director, Mövenpick; Tiina-maija Bergman, Managing Partner, Table4ME; Saahil Mehta, MD, RESNET

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17.30 Mobile booking Amer Al Halabi, Regional Manager, Hotels Combined What your site should feature and how to build it.

18.15 PANEL: Qatar – The future Chaired by: Steven Miller Stephen White, Group Editor, CPI to the Qatar session

Day 2 11.30 KEYNOTE INTERVIEW: His Excellency Helal Saeed Almarri, Director General DTCM interviewed by Melanie Mingas, editor, Hospitality Business magazine 12.15 Dynamics and Trends Power Hour Participating: Christopher Hewett, senior consultant, TRI Hospitality Consulting; Christophe Landais, MD, Accor Middle East; Gerard

Hotelier, VP operations ME, Mövenpick; Alex Kyriakidis, president and MD, Marriott Int. MEA 13.00 PANEL:Widening the range of Tourism Offering Chaired by: Jeff Strachan. Participants: Dr. Ahmed Belhoul; CEO, Strategy and Tourism Sector Development; Adam Page, VP Marketing, World of Adventure, IMG; Ulrich Eckhardt, Regional President, KEMPINSKI; Russel Sharpe, CEO, Landmark/Citymax; Tarek Elsherif CHA, MD, Mourouj Hospitality; Paul Diab, Director of Operations, Golden Tulip, MENA; David Garner, regional director sales, Anatara Hotels and Resorts.

13.45 KEYNOTE: Structuring for the future Majid Al Marri, Director, Classification DTCM Classifications for hotels, resorts and leisure facilities (including University campuses) has been restructured to match the future vision and strategy of Dubai. Find out what this means to your establishment 14.30 KEYNOTE: Designs of the future Steven Miller, FAIA, RIBA Speaking exclusively at The Hotel Show 2013, Mr Miller will share his experiences of international markets and his insight into key emerging markets.

15.15 PANEL: New tourism trends and

business opportunities Will the demand for Sharia compliant hotels continue to rise? How will the UAE capitalise on the international MICE market and will medical tourism boom in Dubai? Chaired by: Natalie Amos, associate director, Four Communications.

Participants: Elie Milky, Director of Business Development, Carlson Rezidor; Christophe Landais, MD, Accor Middle East; Anders Dimblad, CEO, Banyan Tree; Mustafa Ainen, SVP Operations at DAMAC Hospitality.

16.00 Engaging Generation Y - preparing your managers for the future Fabienne Rollandin, Director, Laureate Education Laureate Hospitality Education is preparing the senior management of tomorrow for a career in the hospitality industry. But once the lessons are over, what does Generation Y look for in an employer and how will their demands reshape how the industry works?

17.00 Trust, security and preparation for increased volumes of visitors Mark Moles, Middle East Counter Terrorism Officer, New Scotland Yard How many hundreds of guests and patrons enter hotels in a daily basis and how much do we know about them? The UK’s New Scotland Yard is currently working with hoteliers in the UAE, Qatar and Singapore to increase vigilance and awareness of security issues. During this session, a select number of local hoteliers debate the concerns.

17.45 PANEL: Sourcing and retaining talent It’s not just guests that hotels are competing to attract, and with more competition than ever before the ability to source and retain the right associates is a key component to successful operations. Hear the tips from the experts and share best practice. Chaired by Lynne Bellinger, Purple Cubed. Participants: Riad Bejjani, regional HR and training, Golden Tulip MENA; Aline Barhouche, HR director, Carlson Rezidor; Estelle Chambost, HR Director, Accor ME.

Natalie Amos. Chair: New tourism trends and business opportunities.

Henning Frees, Habtoor Hotels, panellist - Labour Law, Nationalisation and Workforce Diversity, day two.

Ahmad Mohammed Al Kaitoob, Jumeirah Group, panellistLabour Law, Nationalisation and Workforce Diversity, day two.

Mark Willis, Carlson Rezidor, panellist - Eyes on Africa, ADI Lounge day three.

18.30 PANEL: Labour Law and Nationalisation With a focus on the recruitment of UAE nationals across the hospitality sector, a number of top chains who have publically committed to increase their quota, share experiences and advice. Chair: Markus Wiesner, CEO, AON Hewitt; Henning Frees, group director of operations, Habtoor Hotels; Fatma Al Haddad, Emiratization Manager, Habtoor

THE HOTEL SHOW VISION CONFERENCE Hotels; Ahmad Mohammed Al Kaitoob, Head of National Development, JumeirahGroup.

Day 3 11.30 Keynote: Dubai’s Economic Future 12.15 PANEL: Revenue Management Participants: Kishore Sathar, revenue director, DUSIT; Rafik Lotfy, director of revenue Management, Mövenpick; Nehma Imad Darwiche, CEO, Jannah International; Sascha Seefried, regional director of revenue, Kempinski; Tarek Lotfi, regional director of revenue, Golden Tulip MENA; Judith Halkenhaeusser, SVP global revenue director, Kerzner; Bassem Salem, revenue director Accor ME; Alexander Lee, VP revenue management, Jumeirah Group.

13.00 Investor Developer Hotspots Participants: Elie Milky, Director of Business Development, Carlson Rezidor and Olivier Granet, VP Development ME, ACCOR 13.45 KEYNOTE: Eyes on Africa 14.30 Dubai Green Tourism Awards – Launch of 2013/14 Award Scheme Followed by award winner case studies 16.00 PANEL: Waste Control during the Holy Month After Ramadan and Eid, hoteliers discuss how they reduced food waste during the holy month and how this impacted on their bottom line, while meeting CSR targets. Chaired by Dave Reeder, Pro Chef magazine. Participants: Uwe Micheel, director of kitchens, Radisson Blu; Mark Patten, VP culinary; Atlantis The Palm; Harald Oberander, director of kitchens, DWTC; Michel Jost, executive chef, Yas Viceroy; John Cordeaux, executive chef, Fairmont The Palm; Christian Gradnitzer, head of F&B,Jumeirah Group.

17.15 CASE STUDY: Eco Tourism: Making Dubai more sustainable with David Thomson, Chief Operating Officer, JA Resorts and Hotels 18.00 Claims and payouts and protecting your establishment Legal specialists explain what can be done to minimise the risk of personal claims being made

Register Register for any of these sessions, by logging on to: www.thehotelshow.com/register

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THE HOTEL SHOW OTHER EVENTS

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The Leisure Show is poised to bring a new dimension to B2B exhibitions. By investing in the right mix of content and ensuring that only qualified industry executives are attending the event, The Leisure Show is the only way you can guarantee your company its piece of an industry with a predicted spend of $52bn

Day 1

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12.00 RECEPTION: The Leisure Show Launch 16.00 Meet the Smart Panel 4.45 CEO Networking

Day 2 13.45 introducing the asean hospitality market The hospitality market in Asia and an introduction to Hospitality 360, Singapore, March 2014 15.15 KEYNOTE: The Story behind Capital Gate, by Jeff Schofield Home of Hyatt Capital Gate, architect of the ‘leaning tower of Abu Dhabi’ shares his experience of the tower’s design and construction.

16.00 Doing business in Saudi Arabia In association with Saudi Commission for Tourism and Antiquities (SCTA)

Day 3

Day 1

12.00 Speed networking A cross sector opportunity to meet with the industry leaders

THE HOTEL SHOW VISION CONFERENCE

Introducing The Leisure Show

This dedicated, VIP lounge for architects, developers and investors, will also host a number of targeted sessions

VIP Lounge

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ADI Lounge, Presented by Greenline Interiors

12.00 Architect’s networking session 14.30 Africa Panel Discussion Featuring: Mark Willis, AVP, Carlson Rezidor; Steven Miller, architect, Shapoorji Pallonji Groupji; Ulrich Eckhardt , MEA regional president, Kempinski; Jean-Marc Grosfort, chief development officer, Marriott Int. 16.30 Dubai Green Tourism session

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The Architect, Developer and Investor Lounge, Presented by Greenline Interiors.

Day 2 13.00 Panton One of Denmark’s most influential 20th-century furniture and interior designers Panton created innovative, funky and futuristic designs in a variety of materials, especially plastics, and in vibrant and exotic colours. His style was very “1960s” but regained popularity at the end of the 20th century; as of 2004, Panton’s most wellknown furniture models are still in production.

Day 3 11.30 Open networking

12.45 Networking: Outdoor resorts and experiences 1.45 Networking: Operating equipment and supplies 14.30 Networking: Technology and FM 16.00 Networking: Interiors and design 17.00 Open networking

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he MENA region remains the destination of choice for travel and leisure seekers, and at its hub the Middle East boasts many world class hotels, resorts, spas, sports, and entertainment leisure facilities. A key example, Dubai, is set to welcome 20 million tourists by 2020. The race in the Middle East is clearly on to increase leisure and destination experiences across the GCC and beyond.

Thousands of projects are currently in the pipeline, and, with $7bn worth of hospitality projects expected to be completed in the GCC alone this year, this exciting and dynamic marketplace offers massive opportunities and creates the need for an industry meeting place.

The Hotel Show will introduce a new event designed to meet the needs of an increasingly buoyant marketplace – The Leisure Show.

The Leisure Show launches alongside The Hotel Show in Dubai this year and in 2013 will introduce the market, share trends, and welcome key suppliers and buyers. A showcase of remarkable projects will provide a snapshot of the scope of ideas and possibility, whilst a full three day conference will look at key challenges and investment opportunities, and see industry leaders, suppliers and government debate and discuss plans and vision for new leisure facilities, experiences and destinations throughout the region.

If you manage, own, operate or develop sports, fitness, aqua, leisure experiences, adventure parks, resorts and attractions register now to attend The Leisure Show – Introducing you to

The GCC leisure industry, where are we now?

• The GCC hospitality market is anticipated to grow at an annual rate of 8.1% to $28.3 billion by 2016 compared to $19.2 billion estimated in 2011.* • Tourist arrivals in the UAE grew to 7.9% year-on-year in 2011 as the number of tourists coming for both leisure and business continued to rise.* • Leisure spending in the GCC contributed $51.62 billion to the total travel and tourism receipts in 2011.* • In 2011, leisure spending accounted for over 70% growth in tourism spending during 2011* • $7 billion of hospitality projects are expected to be completed in the GCC in 2013± *Source: GCC Hospitality Industry, Alpen Capital, 2012 ± Source: GCC Contruction and Interiors Overview, Ventures Middle East, 2012

a world of potential, co-located with The Hotel Show at Dubai World Trade Centre, September 28 - 30, 2013. Come along and discover what The Leisure Show can do for you.

Register for the Vision Conference, ADI Lounge or VIP Lounge, by logging on to www.thehotelshow.com/register

The region’s top leisure projects Qatar Al Merqab Mall, Doha A 5 storey mall, featuring 200 stores, in Doha, Qatar Lebanon Lebanon Waterfront City a master-planned mixed-use community comprising six towers, various pedestrian plazas and a lively marina promenade Bahrain East Hidd Housing Project The development will contain up to 5000 units, vibrant social and leisure zones, retail, food and beverage units, mosques, schools and waterfronts, all connected by public parks and plazas Dubai Club Vista Mare A new beachfront residential and recreation project comprising 33 studio apartments, eight cafes and restaurants, retail areas and gymnasium facilities Abu Dhabi Fairmont Hotel & Apartments A 39 storey tower with 13 F&B outlets, ballroom and conference rooms, a swimming pool and supporting facilities, including parking for 1300 vehicles.

Hydra Village Low and high-rise buildings, townhouses, shopping outlets, mosques, a hospital, a five-star hotel and more than 2000 villas.

NEW TO 2013

Oman Muscat Festival 2014 Provision of electrical games and rides for an Amusement Park during Muscat Festival 2014.