Corporate brand brochure triangle combined lr

The evolution continues.

Clipper Logistics Group Ltd Gelderd Road Leeds LS12 6LT Tel: 0113 204 2050 email: info@clippergroup.co.uk web: www.clippergroup.co.uk

“Clipper is a new breed of logistics company: one with the size and ability to tackle any project, plus the speed and agility to strike quickly. One that appreciates the importance of logistics in the big picture, yet keeps things simple. We are logistics evolved… and we’re still evolving.”

Redefining logistics Over the last ten years, the retail environment has transformed into something utterly unrecognisable; consumer expectations have grown, recessionary pressures have slowed demand, whilst competition has increased giving consumers access to more choice. These factors combine to make the retail sector more competitive and complicated than it has ever been, and traditional approaches to logistics aren’t always the best solution to every problem.

Clipper is a completely new breed of logistics company, perfectly adapted to this rapidly-changing environment.

Our nimble, agile and effective approach is more important now than ever before, and we continue to address the changing dynamics of retail with cutting edge logistics solutions. These enable our customers of all sizes to maximise their potential, and to take their businesses to the next level.

“Clipper have transformed, grown and evolved into a logistics business fit-for-the-future and highly-attuned to the needs of its customers and their markets.�

“Our nimble, agile and effective approach is more important now than ever before, and we continue to address the changing dynamics of retail with cutting edge logistics solutions.�

Steve Parkin Chairman

Unlike any other logistics company We are one of the UK’s leading providers of logistics solutions with an unrivalled reputation for always getting the job done no matter how challenging or complex. In short, we ensure that our customers’ businesses always deliver on their promises to their customers.

Clipper has always done things differently and challenged traditional approaches to provide a real alternative to the old order. By doing things ‘right’ rather than ‘the way they’ve always been done’, we have grown into one of the UK’s leading logistics companies.

As the first choice for many leading names in retail, we have developed a unique expertise in retail and high-value logistics, pioneering and delivering a range of specialist, bespoke, and added-value logistics solutions.

Alongside our day-to-day excellence in providing traditional logistics, we are at the forefront of developments in specialist logistics solutions, and are the recognised leading player in e-fulfilment Logistics, Portcentric Logistics (for total global supply chain management), and Retail Consolidation (maximising sales returns on our customers’ retail floor space by centralising stock off site in pre-retail facilities).

“ Clipper is able to take in the bigger picture without neglecting the day-to-day detail, reacting instantly to our clients’ needs and the fast-moving environments in which they operate.”

“Clipper responds and adapts in ways that other companies fail to do because our management team are on the front-line working alongside our customers at every level. This allows us to consistently accomplish in days projects that would take others weeks.�

The Clipper Way We understand how important ‘able yet nimble’ logistics is to our customers and their businesses. Our fleet, distribution centres, systems and people provide all the scale and capability our customers need, whilst our flat structure and hands-on management team regularly make ‘the impossible’ possible.

This combination has allowed us to build an unrivalled reputation for agility matched by ability – we have the size and ability to tackle any project, plus the speed and agility to strike quickly.

Hands-on Clipper responds and adapts in ways that other companies fail to do because our management team are on the front-line working alongside our customers at every level. This allows us to consistently accomplish in days projects that would take others weeks.

Consultation, not sales pitch We don’t have a sales team whose role is to sell a range of pre-created products and services. Our senior team talks to our customers about the issues surrounding their business and its needs, to really understand how we can help. We then tailor our response to best suit each individual business situation.

And because of our experience and capabilities, there are no holds barred in our solutions – no idea is too big, or small, and we are never afraid to implement solutions that no one else has tried before.

This dialogue continues long after the initial contract has been signed, so that together we can quickly tackle the ongoing issues that matter, allowing us all to work smarter and deliver results.

“ Clipper provides a highly consultative service tailored to exactly meet our customers’ needs, whilst remaining flexible and adapting quickly to changing conditions.”

The Clipper WayLogistics evolved

OPPORTUNITY

EXPLORATION We analyse and identify your business challenges

SOLUTION PLANNING We design a high quality, cost effective solution for your needs

IMPLEMENTATION We create and implement a bespoke logistics solution

REVIEW

REVISE

IMPROVE

– Daily / Monthly / Annually

– Identify actions – Process improvements – Reporting & analysis

– Business performance improvement and implementation – Win / win analysis

The solution is continually reviewed, revised and improved.

“Our collective expertise covers a wide range of disciplines and we have all the resources you need to take your goods from the factory to the shop floor.�

Working with Clipper At Clipper, we’re proud to specialise and never provide half-baked, one-size-fits-all solutions. We differ from the competition because of our ability to do it your way. The strong relationships that we establish with our clients give us a firm understanding of their needs and an invaluable insight into their businesses, allowing us to only ever offer relevant and useful advice.

We’re able to deliver any project because our collective expertise covers a wide range of disciplines, and we have all the resources you need to take your goods from the factory to the shop floor.

We constantly set new standards in all areas of logistics and invest heavily to define innovative solutions that help our customers grow in their established markets, as well as succeeding in new ones. We have broken new ground within the e-fulfilment sector and our Retail Consolidation Centres and Portcentric Logistics Services provide an important point of difference to many of our customers.

Clear leaders in our specialist fields: Retail logistics Providing end-to-end solutions for some of the high street’s biggest names gives us a unique understanding of the needs of fashion retailers, catalogues and online businesses.

“ In addition to a comprehensive suite of all the traditional logistics services covering all routes to market, you’ll find unique skills and specialist knowledge.”

We also appreciate the challenges of moving and storing clothing, and have invested in the people, skills and infrastructure to meet them. Our Shared-User Distribution network offers big company coverage at a fraction of the cost of an in-house service.

High-value logistics When it comes to security, our reputation is second to none.

As a business with a history of supplying secure logistics solutions to a wide range of manufacturers, wholesalers and retailers, we can guarantee attention to detail at every stage of the supply chain.

You’ll also benefit from state-of-the-art tracking systems, plus proven expertise in importing, exporting and HM Customs clearance. So whether we’re moving designer fashion or storing electrical goods, you’ll be in safe hands from day one.

“ Clipper invests heavily to develop innovative, market-leading logistics solutions for the online sector, and has become the leading player in this space.�

Multi-Channel Retailing In recent years there has been a huge shift in consumer buying behaviour, with a move from bricks and mortar shopping to the fast-paced world of online shopping. Where other, slower and less responsive, logistics companies have ignored this shift, Clipper have embraced the change, seeing it as an opportunity to add yet another string to our multi-channel retailing bow.

Whilst we still excel at the full range of traditional logistics solutions, e-fulfilment has become a key part of the services we offer. It is an increasingly important element of the retail logistics mix, and is the primary future for many of our customers.

Our specialist e-fulfilment capability can help you reach new customers by enabling you to expand into a range of sales channels including e-fulfilment, catalogues, call centres and other ‘remote’ customer experiences. We help you extend your brand to realise profitable opportunities both nationally and internationally, and to promote your business and protect your brand identity by creating a positive customer experience of this delivery stream.

Through our experience and contacts, you can adapt to changing market demands quickly, extend your stock range in your virtual store, and deal with stock clearance more effectively. What’s more, you can manage your promotions and pricing instantly, and maximise your profit margin.

“ We’re trusted by the UK’s leading retailers. We currently handle around 10% of all the clothes bought online in the UK.”

Some of the many benefits to using Clipper’s multi-channel retailing service include: Expand your selling channels Increase your market penetration and make your products more accessible to open new revenue streams and raise awareness of your brand within the marketplace.

Customer contact Having a contact centre that’s right for your business ensures your customers – who expect the same level of service from remote selling channels as they receive in-store – enjoy a hassle-free experience, and so come back again and again.

Inventory management Ensure customer satisfaction by eradicating annoying stock drift between warehouse inventories and website availability with transparent and reliable procedures that provide ‘real-time’ pictures of your stock.

International trading Expanding your business online opens up exciting possibilities for international trading – we help you maximise opportunities without putting your brand at risk.

Rapid response Reduce turnaround times by having exclusive ‘remote’ lines, allowing your business to react quickly to consumer demands.

Experienced beginners You gain all the benefits of our vast experience in this area from day one – you operate with all the market savvy of online veterans even if this is a new area for you and your business.

“Our in-depth knowledge can help you avoid the pitfalls, validate your assumptions, anticipate selling trends and react quickly to meet your changing market needs.”

“ This flexible, environmentally-friendly system also offers you a greater degree of control over your deliveries, and gives you exclusive access to a full range of added-value services.�

Retail Consolidation Centres As a logistics group with specialist retail experience, we can also bring our customers the benefits of dedicated consolidation centres. These unique off-site ‘stock rooms’ enable you to free-up extra selling space, reduce congestion outside your stores and keep disruption during the day to a minimum.

This flexible, environmentally-friendly system also offers you a greater degree of control over your deliveries, and gives you exclusive access to a full range of added-value services.

Some of the many benefits consolidation service include:

of

using

Clipper’s

Increased floor space means increased sales By storing and processing stock off-site, you can increase usable floor space in-store and generate greater revenues.

Increase staff motivation by removing ‘back of house’ tasks We can manage stock preparation so your team can concentrate on making the sale.

Significant reduction in costs from day one Our storage costs per square foot are much lower than the cost of retailer space and potentially on-site storage space if available.

Make your shop a destination of choice Increased sales floor space enables your store to hold an optimum stock profile, maximising your overall range and, ultimately, making your store a destination of choice.

Enhanced security for your products With on-site digital CCTV coverage and 24-hour manned security, our consolidation centres offer higher levels of security, so you can be sure that all your products are protected.

Reduce the risks of breaching in-store regulations Storing and receiving your deliveries off-site helps you to manage in-store space more effectively, making it easier to conform to all in-store regulations such as Fire and Health & Safety legislation.

Savings in staffing costs Your deliveries can be received and processed by our in-house team, thereby removing the need for your teams to be in store prior to or after core store opening hours.

Environmental benefits Make an area more attractive to shoppers by noticeably lessoning congestion and improving air quality by reducing pollution. Also benefit from innovative schemes, like our electric delivery vehicles and on-site packaging recycling.

“Retail Consolidation lets you maximise the sales returns on your retail floor space by removing the need for an on-site stockroom.”

“ Portcentric Logistics saves you money and increases efficiency, allowing you to meet the substantial challenges posed by cost management and lead times, whilst simultaneously helping you to meet your environmental objectives.�

Portcentric Logistics Portcentric Logistics provides a distribution centre that’s located at or near a port, removing the need to transport your stock to an inland distribution centre.

Portcentric Logistics saves you money and increases efficiency, allowing you to meet the substantial challenges posed by cost management and lead times, whilst simultaneously helping you to meet your environmental objectives. You can move stock in and out of the import centre within 24 hours, giving you an altogether slicker supply chain that lets you deliver on your customer promise.

Some of the many benefits to using Clipper’s Portcentric Logistics service include: Size and scale without the ownership issues You can enjoy all the operational benefits that come with the size and scale of an established distribution centre – normally only reserved for the biggest retail operators who have their own facilities – but without the initial investment or ongoing operational costs and ownership issues.

Faster reaction times We have a reputation for being agile. Our tried and tested infrastructure allows us to react to any project, quickly.

By using our Portcentric Logistics facility, you can share that reputation.

Gain the advantage over your competition By cutting your reaction times and eliminating the need to make unnecessary journeys, you can react faster than the competition and offer your customers a fast, cost-effective solution.

“ Portcentric Logistics allows you to be much more flexible and responsive to customer demands.”

A team of specialist staff We employ a team of logistics specialists to run the distribution centre to offer you and your customers a premium service that is second to none.

Excellent transport links The Northern Gateway has superb rail and road links and is less congested than Southern port options. It’s also an all-round cheaper option when you consider the cost of labour, space and transportation.

Multi-use facility Our distribution centre is capable of handling all retail logistics requirements including carton stock and hanging, and is ideal for all kinds of businesses, especially e-retailers.

Added-value services HMRC approved Customs warehousing With HM Customs approved warehousing across the country, we have the security, facilities and knowledge to safely handle and store almost any high-value item. We’re also flexible enough to work alongside your existing stock management systems and fulfil your long- and short-term contract requirements.

Fast international delivery Wherever your customers are and whenever you need to reach them, we have a delivery service to suit. As well as a reliable nationwide distribution network, we offer flexible delivery services to the Republic of Ireland and many other countries in the EU. For added convenience, we also provide a cost-effective scheduled delivery service to, and from, most major European cities.

Tried and tested security services We take security seriously at Clipper, which is why few logistics companies offer you more peace of mind. From 24/7, 365, vehicle monitoring, load tracking and on-site surveillance, to digital CCTV and direct police contact, you can rest assured we’ll take care of your goods like they’re our own.

“ We continue to closely monitor how well the Clipper brand is performing and how well we are maintaining its special qualities, as we lead the logistics sector into new and uncharted waters.�

The Clipper of the future Our evolution hasn’t ended and we are proud of our strong vision and ambition to grow, both within the UK and on the global stage. We do, however, understand that maintaining ‘The Clipper Way’ as we continue to grow and evolve is vital to our success and so we are committed to growing without losing the very essence of what it is that makes Clipper so different.

We continue to closely monitor how well the Clipper brand is performing and how well we are maintaining its special qualities, as we lead the logistics sector into new and uncharted waters. This is done through a regular independent business review that questions our customers of all sizes across all sectors and our people across all levels of the business, about how the brand is perceived and what challenges it faces.

This research informs our strategic planning for the future development of Clipper, allowing us to continue delivering solutions that take your business to the next level.

It’s what helps us stay the best-in-breed, delivering where others fall short.

Clipper Logistics evolved.

“ We never rest on our laurels but are constantly evolving and are always looking for new, innovative ways to improve our customers’ business performance.”

We’ve already helped the UK’s biggest brands Few logistics companies have the scale and flexibility to provide our agility and ability, with our market leading levels of service, across all sectors to businesses of all sizes.

We take pride in being able to take any business to the next level. Our network of dedicated services and Shared-User provision fulfils contracts of all sizes and delivers on time, in full, to practically any deadline. Working alongside some of the UK’s leading brands gives us the confidence and expertise to do the same for you.

Companies that work with us already see logistics in a different light.

“ Transform the way you work and evolve your business.”

Evolving logistics.