1
4
STEPS
TO SAFELY DISCARD YOUR DRUGS
&
GET CONNECTED
WITH OUR NEW MOBILE APP
EARN $50 GIFT CARD WITH WELLNESS REWARDS
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Know Your Perks, Old and New Summer is coming right up, and whether you like to spend the season relaxing at the lake or under your favorite shade tree or prefer vacationing somewhere exotic and new, summer has a little bit of something for everybody.
We’ve tried to make your plan the same way by introducing some exciting changes at the start of the year to enhance the plan you already know and trust. You don’t have to put your summer plans on hold. Access key information on the go with our new mobile app. Plus, take advantage of our Wellness Rewards program to earn a $50 gift card while working to improve your health. Along the way, you can also learn about a new shingles vaccine, medication safety and more. We hope you have a great summer and enjoy it in your favorite way
Medicare Advisory Board We want to hear ideas and opinions from members like you, and the Member Advisory Board helps us do just that. The board helps us know the kinds of questions and concerns members have about their plans and ideas they’re interested in. To join or learn more, call Gregg Mottola 217-902-9228, weekdays from 8 a.m.—4:30 p.m. (TTY 711).
Inside This 2 Get Connected with Member Site, Mobile App 3 Stay on Top of Your Meds 5 Earn Rewards for Wellness 7 The Right Support at the Right Time
8 Say No to Shingles with Vaccine 9 No Social Security Number on Medicare ID Card 10 Home Sweet Home With Your Health Plan 11 Essentials
Get Connected
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with Member Site, Mobile App
We now take convenience a step further with our brand-new mobile app, giving you access to key information anytime, anywhere. ✓ See what you’ll pay for key services like primary care, ER and urgent care visits in- and out-of-network. ✓ Get your deductible and out-of-pocket maximum. ✓ Check what care and prescription drugs your benefits cover. ✓ Use a mobile version of your ID card. ✓ Contact your primary care provider quickly. ✓ Find covered doctors and hospitals. ✓ Know where to go for care depending on your symptoms. ✓ Use our online premium bill pay tool.*
Download the Your Health Alliance app on the App Store or Google Play.
With our Your Health Alliance member site, you can find important plan information and more. Register at YourHealthAlliance.org.
• Compare costs with the Treatment Cost Calculator.
• Go paperless by accessing your materials online.
• Check your deductible and out-of-pocket spending.
• Sign up for text alerts.
• Use our online premium bill pay tool.*
• View past and current claims, authorizations and Explanations of Benefits.
• Print ID cards. • Find doctors, hospitals and pharmacies covered by your plan.
Get Rewarded for Registering
*Only for certain Medicare members who pay their premiums directly to us.
You can earn five points toward a $50 gift card with our Wellness Rewards program when you register for a Your Health Alliance account. Read the full Wellness Rewards article on pages 5–6. Go to HealthAllianceMedicare.org/Perks for more details.
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Stay on Top of Your Meds after a Hospital Stay Being discharged from the hospital or other inpatient facility can be a relief, but it can also be overwhelming. There might be a lot to remember, especially if you’re prescribed one or more medications to take at home. Here are some tips to help you take your meds safely after being discharged. • Make sure you understand how and when to take your medications before you leave. Don’t feel too rushed to ask questions. Have a friend or family member listen to the instructions and take notes, or ask the staff to write down the instructions for you. • If you’re confused about your medication instructions once you get home, don’t wait for your follow-up visit to get help. Call your doctor or the Anytime Nurse Line at 1-855-802-4612 right away to make sure you’re taking your meds correctly from the start. • Within 30 days of leaving the hospital, have a review of your medications. This could either be at a doctor’s appointment or on a phone call with a care coordinator if you are matched up with one when discharged. This review helps make sure you’re taking your meds as prescribed, and it gives you an opportunity to ask questions or bring up any concerns.
Safely Dispose of Your Medications If you have expired, unwanted or unused medications at home, it’s important to safely dispose of them. This helps prevent kids or pets from accidentally taking them. It also helps prevent others from abusing your meds. The Food and Drug Administration suggests these steps for safely throwing away medications at home. 1. Mix medications with a substance like dirt, cat litter or used coffee grounds. Do not crush tablets or capsules. 2. Place the mixture in a container or sealed plastic bag. 3. Throw the container or bag in your household trash. 4. Scratch out all personal information on the labels of your empty pill bottles or medicine packaging and throw them away. Another way to dispose of unwanted medications is to participate in National Prescription Drug Take Back Day, which provides secure drop-off locations for meds. This event takes place every spring and fall. Drop-off sites are located throughout our service area. To learn more, go to TakeBackDay.DEA.gov or call the Member Services number on the back of your ID card.
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Earn Rewards for Wellness in 2018
We’re not only here to help when you get sick or hurt. We’re here to help you stay healthy in the first place. That’s why we offer plenty of exciting perks to help you take steps toward better health. And with our Wellness Rewards incentive program, you can do just that and earn $50 along the way.
choose which other items on the list you complete to reach your 50 points.
In 2018, we launched our Wellness Rewards program, which allows you to earn a $50 gift card on your way to a healthy lifestyle. The program gives you points for completing certain wellness activities on our checklist.
Some items are not usually done yearly, like colorectal cancer screenings, but there are several easy ways to earn your points.
There are 100 points available (possibly fewer depending on what’s appropriate for your health situation). You need to earn 50 points to achieve your $50 gift card. The primary care provider (PCP) visit is required, but you can
It takes only a few simple steps. Track your activities on our checklist, earn your 50 points and send us your completed checklist no later than December 15, 2018.
We’re here to help you be your healthiest, so let us help you start earning rewards for your health today. Go to HealthAllianceMedicare.org/Perks or call the Member Services number on the back of your ID card to learn more and get started.
*If you don’t have internet access, health surveys, self-management tools and rewards are also available by mail or phone. To participate, call the Member Services number on the back of your ID card.
Wellness Rewards 6 Checklist Overview PCP visit (mandatory to receive $50 gift card) = 30 points Blood pressure reading from your most recent PCP visit = 5 points Body mass index from your most recent PCP visit = 5 points Breast cancer screening (based on recommended timelines) = 10 points Colorectal cancer screening (based on recommended timelines) = 20 points Eye exam = 10 points Flu shot = 5 points
Get Social
The social activity item can be a community event, social club, volunteer activity or another organized event with others. You can also participate in a social activity by joining a group challenge at HealthAlliance.org/Rally*. You can find social events we attend on the back cover of this issue. We’d love to meet you!
Your Health Alliance
For more information about YourHealthAlliance.org and our mobile app, read the full article on page 3.
YourHealthAlliance.org account = 5 points (Call Member Services if you don’t have internet access.) Health risk assessment = 5 points (HealthAlliance.org/Rally or call Member Services for a paper form) Social activity = 5 points You can find the detailed checklist with full directions and address info at HealthAllianceMedicare.org/Perks or by calling Member Services. We may need to validate the submitted activities.
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The Right Support at the Right Time Our goal is to help you be your best wherever you’re at on your health journey. One way we do that is reaching out to you if we think you could benefit from some extra help from us. We contact members based on provider feedback, claims data, member self-referrals and information from our pharmacy and Member Services teams. You might get a call about our care coordination team if you have: • Been in the hospital recently • Had three or more inpatient or emergency department visits • Been diagnosed with certain conditions, like diabetes or end-stage renal disease
Here are some of the services we offer at no cost to you. • Help managing a chronic or complex health condition • Care transition intervention for a smooth adjustment from hospital to home • Health coaching for help making healthier lifestyle choices • Help taking your meds safely Taking advantage of these services is your choice. Your eligibility might depend on your health conditions and plan type. Learn more at HealthAlliance.org/Care-Coordination, and call the Member Services number on the back of your ID card to check your eligibility.
• Experienced depression along with another condition • Said you’d like help with weight loss, exercise or nutrition • Ongoing home health needs • Behavioral health support needs
These services do not replace care from your healthcare providers. They are included in your coverage at no extra cost to you, and using them does not affect your premium or coverage.
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Say No to Shingles with Vaccine Shingles is a painful viral infection, but there are now a couple different vaccine options to help prevent it. If you have prescription coverage as part of your Medicare Advantage plan with us, both vaccines are covered as Tier 3 drugs. Zostavax has been around for more than a decade, and now, a new vaccine, Shingrix, is considered more effective and is the preferred option of the Centers for Disease Control and Prevention (CDC). Unlike many viruses, you can’t catch shingles from someone else. Anyone who has had chickenpox can get shingles because after chickenpox clears up, the virus that causes it can remain dormant in your nerve cells for years. If it reactivates, you end up with shingles, which can cause a painful, blistery rash (usually in a small area on one side of your body), fever and other symptoms. Even though you can’t spread shingles, you can pass along the virus to someone who is not yet immune to chickenpox. If they’re infected, they will develop chickenpox, which can be dangerous. You are contagious
until your blisters scab over, so you should stay away from anyone who has not had chickenpox or the chickenpox vaccine. The CDC recommends that healthy adults 50 years and older get two doses of Shingrix (two to six months apart) even if they’ve already had the Zostavax vaccine or have already had shingles (because shingles can reoccur). We cover Shingrix as a Tier 3 drug on our prescription drug plans, so you would have two Tier 3 copays if you got both doses. We also moved Zostavax from a Tier 4 to a Tier 3 drug for 2018. It is a one-time dose but is considered less effective than Shingrix. You should see a doctor if you think you have shingles. Some complications can occur if left untreated, including vision loss if the pain or rash is close to the eye. For coverage questions, call the Member Services number on the back of your ID card.
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No Social Security Number on Medicare ID Card
To help protect you from identity theft, your red, white and blue Original Medicare card will no longer include your Social Security number. You should receive a new card from the Centers for Medicare & Medicaid Services (CMS) between April 2018 and April 2019.
You don’t have to do anything to get your new card. CMS will send your new ID card automatically. No one will call you about the card change, so don’t give out any private details if someone calls claiming to need information to send you a new ID card.
The new cards will have Medicare Beneficiary Identifier (MBI) numbers that are randomly generated. Even though your MBI is not connected to your Social Security number, treat it as private information. Don’t share your MBI with anyone except when getting care or speaking to a Medicare representative.
This does not affect your ID card from us. You should use your card from us instead of your Original Medicare card to take advantage of all the benefits that come with your plan. But as always, keep your Original Medicare card in a safe place. If you have any questions, call the Member Services number on the back of your ID card.
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Home Sweet Home with Your Health Plan Health Alliance Northwest boasts two offices in Washington to help give you the customer service you deserve. From our offices in Wenatchee and Yakima, we work to serve you in whatever ways you need help. You can give us a call or stop by one of the offices if you’d like to talk in person. We love to meet our members face to face.
Walk-In Locations
call at the same time, they would get a busy signal, so to help make sure you get through, call the tollfree number for the area you live in. We answer calls weekdays from 8 a.m. to 8 p.m. local time. • 1-877-750-3350 (TTY 711) for Chelan, Douglas, Grant or Okanogan counties • 1-877-795-6117 (TTY 711) for Yakima County • 1-877-795-6118 (TTY 711) for Thurston County
Health Alliance Northwest 316 Fifth St. Wenatchee, WA 98801 (8 a.m. to 5 p.m.)
Just Like Home
Health Alliance Northwest 1701 Creekside Loop #100, Building 11 Yakima, WA 98902 (9 a.m. to noon, 1 p.m. to 4 p.m.)
If you have any information or stories about the house, we would love to hear them. To share your stories, please send your information to our Wenatchee office, attention Jessica Arroyo or email Jessica.Arroyo@healthalliance.org with subject line, “Wenatchee House Story.” Include your phone number. We may give you a call to learn more.
Toll-Free Phone Numbers for Your Convenience You might have wondered why you need to dial a toll-free number to reach us. The local area code line can only hold five callers at once. If more people
In Wenatchee, we work in a house built in the early 20th century. From this home-turned-office, we strive to make your plan feel more like home.
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Essentials
Health Alliance Northwest Services is Here to Help We can help you with questions about claims, coverage, appeals, pharmacy issues, preauthorization, utilization management and information about the doctors, clinics and hospitals we work with. After normal business hours, leave a message, and we will return your call the next business day. Please note that all non-urgent review requests received after normal business hours will be recorded as being received the next business day. Please call us if any of your personal information has changed, including: • Name • Address
• Learn how to submit a claim • Find a doctor or hospital • Pay your monthly premium • View your deductible and find your copayments or coinsurance • View the Drug Formulary • Connect to our Prescription Benefits program to evaluate drug interactions and determine financial responsibility for prescriptions • View your plan materials and see which benefits and services are included and excluded from your coverage in and out of the service area
• Other insurance
• Look at medical and pharmaceutical management policies and procedures, including how we review new technology
• Primary care physician (PCP)
• Read our notices of privacy practices
• Phone number
You can call Health Alliance Northwest Services at 1-877-750-3350, Monday–Friday, 8 a.m. to 8 p.m. CT. TTY users call 711. Keep Your Member Materials Handy To make the most of your benefits, read your member materials, including your annual Evidence of Coverage book and any materials you received when you became a member. These materials are a convenient source for quick information about your coverage. If you need additional copies of your member materials, please contact Health Alliance Northwest Services at 1-877-750-3350, Monday–Friday, 8 a.m. to 8 p.m. TTY users call 711. Take Charge Online* Find convenient answers to your questions online anytime, anywhere with YourHealthAlliance.org. Register today to: • Review member rights and responsibilities • View eligibility • Check the status of a claim
Our websites also have information about your coverage and our processes, such as: • Our most recent HEDIS® and CAHPS® scores • RallySM**, our health management tool • How to get emergency care, primary care, specialty care and behavioral health services during and after normal business hours in and out of the service area • How to get information about in-network physicians and hospitals, including searching for providers • How to file a complaint or appeal, including your right to involve an external review organization To sign up for a username and password, go to YourHealthAlliance.org and register as a member. *If you don’t have Internet access, you can request printed copies of the materials on our website by calling Health Alliance Member Services. **If you don’t have internet access, health surveys, self management tools and rewards are also available by mail or phone. To participate, call the number on the back of your ID card.
• Order a new ID card
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
We Speak Your Language If you are more comfortable speaking a language other than English, try our telephone translation service, Language Line. We provide access to interpreters who speak 200 different languages. Simply call Health Alliance Northwest Services and state which language you speak. Si usted necesita un interprete para traducir esta información, por favor llamar al teléfono gratis 1-877-750-3350 y pregunte por la “Language Line.” Documents may be available in alternate formats or languages. Please call 1-877-750-3350, Monday–Friday, 8 a.m. to 8 p.m. TTY users call 711. Better Service, Better Care Health Alliance Quality Management departments continually strive to provide programs and tools to help members and providers promote healthy lifestyles. Our goals are to identify special needs of the populations we serve, establish clinical care and service standards for those populations based on best practices and measure performance outcomes while adhering to regulatory and plan requirements. After improvement opportunities are identified, we respond with appropriate interventions to improve care and service and then measure their effectiveness. Through regular monitoring and an annual evaluation, we continue to meet the goals we have set. To view HEDIS scores and learn about the Quality Improvement Program, go to HealthAllianceMedicare.org/Why-Choose-Us. Clinical Guidelines Health Alliance encourages our doctors to consult nationally recognized standards, called clinical guidelines, when providing care to our members. These evidencebased treatment suggestions have been developed to help doctors choose appropriate healthcare treatment for specific medical conditions. Doctors can review the guidelines on the Health Alliance website or call 1-800-851-3379, ext. 8112 option 2 (Monday– Friday, 8 a.m. to 5 p.m.) for a hard copy. TTY users call 711. HEDIS® and CAHPS® Health Alliance participates in the annual Healthcare Effectiveness Data and Information Set (HEDIS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data collection programs through NCQA. HEDIS is the measurement tool used by the nation’s health plans to evaluate performance in terms of clinical quality and customer service. CAHPS® is a nationally recognized survey tool that measures
members’ satisfaction with their health plan. To view our most recent HEDIS and CAHPS® scores, go to HealthAllianceMedicare.org/Why-Choose-Us.
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Health and Wellness To help you achieve and maintain your best possible health, Health Alliance offers disease management programs for members with asthma, diabetes and high blood pressure. For more information or to enroll, call 1-800-851-3379, extension 8112, and select option 2. Managing a major health condition is never easy. You have full access to our care coordination programs and will not go through your health journey alone. Our highly skilled nurse care coordinators personally help members improve their health and reduce their medical cost spend by coordinating quality and cost effective health services. For more information or to enroll, members or their caregivers may call 1-800-851-3379, extension 8112 and select option 1. Other great resources are available to you on our Health and Wellness page: • Quit For Life® smoking cessation program • More information about Rally, our health management tool that helps motivate you with online missions, support and rewards • Immunization Program for adults and children • More information about our disease management and care coordination programs • Our blog featuring articles on health, wellness and insurance subjects • Exclusive discounts at various gyms, health clubs and weight loss centers • Nutrition information and recommended preventive services To learn more, visit HealthAlliance.org/Health-and-Wellness. Pharmacy (Part D) Benefits and Management Procedures The Health Alliance Northwest Part D formularies were created to assist in the management of ever-increasing costs of prescription medications. Formularies have successfully helped health insurance organizations throughout the country provide members and physicians with a reference for cost-effective medical treatment.
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care. We do not give financial inducements or set quotas for denying care or coverage, nor do we keep statistics identifying individual providers and their denial rates. The decisions our medical directors, nurse coordinators, pharmacy coordinators and pharmacists make are based only on appropriateness of care and service and the To view our formulary online, visit existence of coverage. There are no incentives, HealthAllianceMedicare.org/Pharmacy. To search within financial or otherwise, to deny access to medically the document, choose the search function or press Ctrl + F. necessary services. For more information on your pharmacy benefits We Respect Your Privacy and our management procedures and processes, visit Protecting your medical information is a responsibility HealthAllianceMedicare.org/Pharmacy. we take very seriously. Health Alliance follows the Health Call us 8 a.m. to 8 p.m. weekdays. Insurance Portability and Accountability Act (HIPAA) Toll-free 1-877-750-3350, TTY 711. and other applicable state and federal regulations to ensure that your information is kept confidential. This Vaccine Options means we will only use and disclose your information You can get a vaccine at any in-network pharmacy that in ways that are permitted by law. For a complete copy carries the vaccine you need. The pharmacy could require of our website Privacy Policy or our Notice of Privacy a prescription for certain patients and for some vaccines. Practices, please contact Health Alliance Northwest Call your pharmacy to ask if you need a prescription and Services. This information is also available on our website to check that the pharmacy has the vaccine you need. To at HealthAllianceMedicare.org. find in-network pharmacies, call Member Services at the Planning Ahead number on the back of your ID card or visit You have a right to accept or refuse treatment and to HealthAllianceMedicare.org/Pharmacy and complete an advance directive. If you’re not satisfied choose the Find a Pharmacy button. with how we’ve handled an advance directive, you have You Have the Right to an Independent Review the right to file a complaint with the state survey and For members with Medicare Part C medical benefits, certification agency. Information on advance directives if we deny any part of your first appeal, the entire and how to file a complaint if your instructions are not case, including your appeal letter, will automatically followed are addressed in your Evidence of Coverage. be forwarded for another review with a governmentFor more information, contact Health Alliance Northwest contracted independent review entity (IRE). Services to request a copy of the brochure “Planning For members with Medicare Part D prescription drug Ahead.” benefits, if we deny any part of your first appeal, you or Call us 8 a.m. to 8 p.m. weekdays. your appointed representative may ask for a review by a Toll-free 1-877-750-3350 government-contracted independent review entity (IRE). TTY 711 You must file a written appeal request within 60 calendar HealthAllianceMedicare.org days after the date you were notified of the decision on your first appeal to the address included in the redetermination notice you receive from us. For more Give a Gold Star information, please read your Evidence of Coverage or Have you had a great experience with somebody at Health call 1-800-500-3373, Monday–Friday, 8 a.m. to 8 p.m. Alliance Northwest? If so, you can give that person a Gold TTY users call 711. Star as a special way to say thanks. We’ll share your story with that person and his or her manager and peers. And we Health Alliance Ensures Reasonable might even use it in ongoing employee recognitions. You Access to Services can thank someone today at HealthAlliance.org/GoldStar. Health Alliance is committed to providing you with efficient, cost-effective, quality healthcare coverage. Health Alliance never encourages underutilization of Our formularies also contain information on other pharmacy management procedures and processes, like step therapy, generic substitution, preauthorization, therapeutic interchange, quantity limits and other limits or quotas.
DISCRIMINATION IS AGAINST THE LAW Health Alliance Northwest complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Health Alliance Northwest does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Health Alliance Northwest: •
•
Provides free aids and services to people with disabilities to communicate effectively with us, such as: o Qualified sign language interpreters o Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: o Qualified interpreters o Information written in other languages
If you need these services, contact customer service. If you believe that Health Alliance Northwest has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Health Alliance Northwest, Customer Service, 316 Fifth Street, Wenatchee, WA 98801, telephone: 1-877-750-3515, TTY: 711, fax: 509-662-0735, MemberServices@healthalliance.org. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Customer Service is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, TTY: 1-800-537-7697. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. ATENCIÓN: Si habla Español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Llame 1-877-750-3515 (TTY: 711). 注意：如果你講中文，語言協助服務，免費的，都可以給你。呼叫1-877-750-3515（TTY: 711）。 Polish: UWAGA: Je li mówi Polskie, usługi pomocy j zyka, bezpłatnie, s dost pne dla Ciebie. Zadzwo 1-877-750-3515 (TTY: 711). Chú ý: Nếu bạn nói Tiếng Việt, các dịch vụ hỗ trợ ngôn ngữ, miễn phí, có sẵn cho bạn. Gọi 1-877-750-3515 (TTY: 711). 주의 : 당신이한국어, 무료 언어 지원 서비스를 말하는 경우 사용할 수 있습니다. 1-877-750-3515 전화 (TTY: 711). ВНИМАНИЕ: Если вы говорите русский, вставки услуги языковой помощи, бесплатно, доступны для вас. Вызов 1-877-750-3515 (TTY: 711). Pansin: Kung magsalita ka Tagalog, mga serbisyo ng tulong sa wika, nang walang bayad, ay magagamit sa iyo. Tumawag 1-877-750-3515 (TTY: 711). ستدعاء. تتوفر لك، مجانا، خدمات المساعدة اللغوية، إذا كنت تتحدث اللغة العربية:تنبيه1-877-750-3515 (TTY: 711). Wenn Sie Deutsch sprechen, Sprachassistenzdienste sind kostenlos, zur Verfügung. Anruf 1-877-750-3515 (TTY: 711). ATTENTION: Si vous parlez français, les services d'assistance linguistique, gratuitement, sont à votre disposition. Appelez 1-877-750-3515 (TTY: 711). �યા�: તમે વાત તો �ુજરાતી, ભાષા સહાય સેવાઓ, મફત, તમારા માટ� ��લ�� છે . કૉલ 1-877-750-3515 (TTY: 711). 注意：あなたは、日本語 、無料で言語支援サービスを、話す場合は、あなたに利用可能です。1-877-750-3515コール （TTY: 711）。 LET OP: Als je spreekt pennsylvania nederlandse, taalkundige bijstand diensten, gratis voor u beschikbaar zijn. Bel 1-877-750-3515 (TTY: 711). УВАГА: Якщо ви говорите український, вставки послуги мовної допомоги, безкоштовно, доступні для вас. Виклик 1-877-750-3515 (TTY: 711). ATTENZIONE: Se si parla italiano, servizi di assistenza linguistica, a titolo gratuito, sono a vostra disposizione. Chiamare 1-877-750-3515 (TTY: 711).
cmp-nondiscrim15NWCM-0318
PRSRT STD U.S. POSTAGE PAID CHAMPAIGN, IL PERMIT NO. 488
Health Alliance Northwest 316 Fifth St. Wenatchee, WA 98801
Enhance Your Quality of Life with Better Hearing May is Better Hearing and Speech Month, and we are working to raise awareness of the importance of healthy hearing. Treating hearing loss can boost your self-confidence, help you enjoy social activities more and improve your relationships with your loved ones.
If you think you have hearing loss, take time to get your hearing checked. As our member, you have a benefit through TruHearing® that lowers your out-of-pocket cost on hearing aids. Call TruHearing at 1-866-795-4153 to get started.
Calendar of Events 4th Annual Columbia Basin Senior Picnic June 13 • 10 a.m.–2 p.m. Grant County Fairgrounds 3953 Airway Dr. NE Moses Lake, WA
2018 Grant County Fair Senior Day August 15 • 10 a.m.–3 p.m. Grant County Fairgrounds 3935 Airway Dr. NE Moses Lake, WA
Okanogan County Senior Wellness Day June 26 • 10 a.m.–1 p.m. Omak Elks Lodge 110 S. Ash St. Omak, WA
Central Washington State Fair Senior Appreciation Day September 25 • 11 a.m.–4 p.m. State Fair Park 1301 S Fair Ave. Yakima, WA
Health Alliance Northwest Night at Yakima Valley Pippins Baseball August 1 • 5:45–9 p.m. Yakima County Stadium 1301 S Fair Ave. Yakima, WA
med-NWSpringHC-0118 • H3471_18_65023 • Approved
Health Alliance Northwest is a Medicare Advantage Organization with a Medicare contract. Enrollment in Health Alliance Northwest depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premium and copayments/ coinsurance may change on January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B premium.